BUSINESS
Papamoa Beach Village Goes Above And Beyond Metlifecare’s Papamoa Beach Village achieved a four-year audit in July after only two years of operation.
TANYA BISH Clinical director, Metlifecare
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Village Business
his Metlifecare village achieved this outstanding result for its first audit in July due to its incredible staff, thorough training regimes and evidence-based protocols, according to Tanya Bish, Clinical Director. Scheduled to have a full certification audit a year after opening, COVID-19 delayed the new village. “It’s unusual to get a four-year audit at the first full audit after opening,” said Bish. “But we achieved full compliance with all Health and Disability Service Standards and acknowledgement of continuous improvement initiatives.” Papamoa Beach Village is also the first care home in Metlifecare’s portfolio with a dementia community. “We opened our first secure dementia unit, and it got the green light,” said Bish. “We promote ‘knowing’ the person and the people that matter to them rather than letting dementia define them. Our dementia community care is individualised, which is evident in the audit,” she added. Also, Metlifecare’s care home at The Orchards has received a four-year audit, reiterating its focus on best practice. The foundation of any business is its people and its practices, and Papamoa Beach Village can attribute its success to these two things. “We have a unique care model – we aim to provide a supportive environment that enables residents to be independent within their circumstances and limits. “When planning a resident’s care, we aim to honour their preferences and choices, giving them control wherever possible over how they spend their time,” Bish explained. Papamoa Beach Village’s dementia community
has been created using a pod design and is a welcoming environment that residents are proud to call their home. There’s a kitchenette/dining/lounge for a small number of residents – 12 residents in the care home and 16 in the dementia community. “It feels small and homelike instead of large and institutionalised,” said Bish. “We wanted to make it a place everyone wants to come and visit. Keeping the connection to those important to the resident is extremely important. It’s their home first and foremost rather than a workplace,” she reiterated. “It’s very purposeful, the way we build,” Bish continued. “To keep up the quality, support, and a working relationship with residents to provide professional and compassionate care.” The team are the heart and soul of the village. “We employ good people,” said Bish. “It begins with the recruitment process with a formal application, interview, reference checks, police vetting and qualification verification. Then successful candidates are inducted into the Metlifecare way. “This includes embedding our model of care,” explained Bish. “We invest time and energy into our staff and residents to embed the importance of individualised care planning, teamwork and respecting resident choices.” Repeated every few months are mandatory training days, and all staff are required to attend at least one each year. “It’s about the team, working with the team, and being audit ready every day,” Bish continued. “You’ll make sure you haven’t missed anything before the audit, but it’s about living and breathing high-quality care every day.” Bish said the team is outstanding, as they understand the model of care, working together
