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FROM THE EDITOR
and like many of you, we’ve set our sights on ambitious goals. This year, TaxiPoint sharpens its focus on delivering the most reliable insights from the professionals shaping our industry.
We’re also stepping up our video content. After a successful trial in 2024 that saw over 2.4 million
trusted updates, expert analysis, and a closer look at the issues that matter.
Enjoy the read and be lucky,
Perry Richardson
WHITE PAPER
MAJOR INDUSTRY SHAKE-UP INCOMING?
The Government’s English
Devolution White Paper has set its sights on significant reforms to taxi and private hire vehicle (PHV) licensing as part of a broader strategy to empower local authorities. The proposals aim to create a more consistent, efficient, and enforceable framework for the sector, which has long faced challenges related to cross-border operations and varying licensing standards.
Currently, taxi and PHV licensing responsibilities are fragmented across numerous local authorities, leading to discrepancies in standards and enforcement across the country. This has allowed some operators to exploit regulatory loopholes by licensing their vehicles in areas with less stringent rules while operating elsewhere, often undermining local controls and accountability.
The White Paper proposes a bold move: transferring licensing responsibilities to all Local Transport Authorities (LTAs), including Strategic Authorities. By consolidating these powers within larger governing bodies, the Government aims to:
Standardise Licensing Across Regions: A single authority covering a broader geographic area would ensure uniform standards, reducing the current disparities that create loopholes.
Strengthen Enforcement: Larger authorities would have greater capacity to enforce rules consistently across their regions, preventing rogue operators from flouting regulations.
Achieve Economies of Scale: By centralising operations, authorities could streamline the licensing process, potentially reducing administrative costs and improving efficiency.
Reduce Out-of-Area Working: Unified oversight could curb the incentives for operators to seek licences in areas far from where they intend to work, addressing a long-standing issue in the sector.
The Government is mindful of the sector’s complexity and the potential impact of these changes. It plans to consult with stakeholders including operators, local authorities, and passenger groups to fully understand the ramifications before making a final decision. This consultation will focus on balancing the benefits of centralisation with the need to maintain local input and flexibility. The Government acknowledges that such reforms would represent a significant shift in how the taxi and PHV sector is managed and regulated.
In London, where taxi and PHV licensing is already managed by Transport for London under the
Mayor’s authority, the model demonstrates how centralised oversight can deliver improved consistency and better enforcement outcomes. The proposed framework could extend similar benefits across the rest of England, creating a more coherent and accountable system nationwide.
The White Paper recognises the essential role taxis and PHVs play in local transport networks, particularly for vulnerable groups who rely heavily on their services. Ensuring these services
are safe, efficient, and properly regulated is at the heart of the Government’s proposals.
If implemented, these reforms would mark a significant evolution in the sector’s governance, aligning it with the Government’s wider goals for local devolution and regional accountability. While the proposals are still in the consultation phase, the direction is clear: the Government intends to tackle inconsistencies, raise standards, and give local communities more control over the services they depend on.
WHAT EXACTLY IS IN THE WHITE PAPER THAT RELATES TO TAXI AND PRIVATE HIRE?
The Government’s White Paper states:
“Taxis and private hire vehicles are an important part of our transport networks and some of the most vulnerable groups in our society rely on them. We recognise there are concerns about outof-area working by private hire vehicles and are exploring how best to address these concerns. As part of this, we will consult on whether to make all Local Transport Authorities (including Strategic Authorities) responsible for taxi and private hire vehicle licensing.
“Administering taxi and private hire vehicle licensing across this larger footprint would
What the Mayor of Greater Manchester had to say:
According to Manchester Evening News, the Greater Manchester Mayor Andy Burnham has voiced strong support for the move, describing it as a “step forward” for the sector. Cross-border licensing has become a contentious issue in areas like Greater Manchester, where vehicles licensed under more lenient conditions in other areas frequently operate. This, Burnham argues,
increase the consistency of standards and enable more effective use of enforcement powers across a whole functional economic area. Greater economies of scale should also enable authorities to improve the efficiency of licensing, reducing the incentives for people to license out of their usual working area. This would be a significant change for the sector, and we will work with stakeholders to understand possible impacts before taking a final decision. In London, taxi and private hire vehicle licensing is already the responsibility of the Mayor and Transport for London.“
compromises public safety and weakens local authorities’ ability to regulate vehicle numbers.
In particular, Burnham has long highlighted the high volume of Wolverhampton-licensed vehicles operating in Manchester city centre on weekends. He said the current system leaves local authorities unable to control these vehicles, creating congestion and raising concerns about inconsistent standards, including criminal records checks.
VIRTUAL RANK SUCCESS: TIME FOR UK AIRPORTS TO FOLLOW?
Heathrow Airport, as one of the busiest aviation hubs in the world, operates London’s largest and most lucrative taxi rank. The airport handles tens of millions of passengers annually, many of whom rely on black cabs to complete their journeys. To manage the vast number of taxi drivers vying for fares at the airport, Heathrow operates a tag system that determines who can access the ranks.
This system, however, has been the subject of growing scrutiny. Some argue that it creates unnecessary barriers for drivers and limits the flexibility required to meet passenger demand. Could lessons from New York’s airports hold the key to improving the system for both drivers and passengers?
The Current Heathrow Tag System
At present, Heathrow’s taxi tag system works as a form of controlled access. Taxi drivers must register with the airport to obtain a tag, a device that grants them access to the feeder park and, ultimately, the terminal ranks. Once in the feeder park, drivers queue for their turn to move up to the terminal areas,
where they can pick up passengers.
Since 2019, Heathrow has enforced a cap on the number of tags issued. Drivers seeking a tag must join a waiting list and can only obtain one when an existing tag holder gives theirs up. Since the cap came in, only 440 drivers on the waiting list have managed to obtain a tag. There are currently around 1,300 drivers on the waiting list. This ‘one in, one out’ policy has led to frustration among many cabbies, particularly those who are eager to access the airport’s high-value passenger base but are locked out due to the cap.
The tag system, while effective at regulating the flow of taxis, is seen by some as outdated and unnecessarily restrictive. Critics point to periods of high passenger demand when Heathrow is flooded with requests for taxis, but the limited number of tagged drivers cannot meet this demand efficiently. This can lead to long waits for passengers and missed earnings for drivers.
A Look at New York’s Model
Across the Atlantic, airports in New York have adopted a different and more modern
approach. The Port Authority of New York and New Jersey has implemented a virtual dispatch system at John F. Kennedy International, LaGuardia, and Newark Liberty International Airports. This system uses a mobile application to connect drivers to ride opportunities in real time.
Rather than requiring physical access to the airport holding areas, New York’s system allows drivers to wait anywhere within a designated zone of the city. Depending on passenger demand, the system dispatches the next taxi in the virtual rank to join the airport rank. Drivers
receive notifications through their phones, eliminating the need for long queues and reducing congestion in holding areas.
The virtual dispatch system offers significant advantages. It allows for a greater number of drivers to participate without the constraints of physical infrastructure. It also means taxi drivers can wait at home if they live nearby, use infrastructure outside of the airport like gyms, do the school run, all whilst being in the virtual rank.
What Heathrow Could Gain
Adopting a similar virtual dispatch system at Heathrow could
address some of the limitations of the current tag-based model. By moving to a digital platform, Heathrow could open access to a wider pool of drivers, ensuring sufficient supply to meet fluctuating passenger demand. This would also provide opportunities for drivers who are currently excluded from the airport due to the tag cap. For passengers, the benefits could be substantial. A more dynamic and flexible system would likely reduce waiting times for taxis, particularly during busy travel periods. Drivers, too, could see improved earning potential by becoming more efficient and having better access to Heathrow
fares without the need to invest in a physical tag or spend hours waiting in a holding area.
Challenges to Consider
Implementing a virtual dispatch system would require significant investment in technology and infrastructure. Heathrow would need to develop a robust digital platform capable of handling the demands of a busy airport. Driver compliance and training would also be necessary to ensure a smooth transition, but as proved by the successful implementation in New York… it is possible.
IMAGE CREDIT: DALL.E (AI GENERATED)
local drivers have already met the demand for transport. This has caused tensions, with many drivers feeling their livelihoods are being undercut by operators who avoid the same level of scrutiny and costs.
From a regulatory perspective, the problem stems from outdated legislation that has not kept pace with modern operating models. While some councils have called for reform, changes have been slow to materialise. In the meantime, the frustrations of local drivers continue to grow, with many pointing to cross-border hiring as a key factor in their declining incomes.
A Flooded Market
Another recurring theme was the perception of a “flooded” market. Drivers across the UK reported an increase in the number of PHVs on the roads in
turn affects the quality of service as drivers feel the financial pressure to accept jobs that might not cover their costs.
The Path Ahead
The responses to TaxiPoint’s question reflect an industry at a crossroads. On the one hand, some drivers see the potential for growth and adaptability as technology and customer behaviours evolve. On the other, many feel weighed down by regulatory issues that threaten the trade’s long-term sustainability.
Key issues such as tackling cross-border hiring and market saturation require urgent attention from the Government. Without significant reform, the challenges that drivers face are likely to persist, leaving many to question whether the trade remains a viable career.
G GOOGLE MAPS UPGRADE: IS IT A BIG THUMBS UP OR DOWN FROM TAXI DRIVERS?
oogle Maps has introduced a suite of updates aimed at making life easier for drivers, particularly those in the taxi trade. The enhancements focus on improving navigation, journey planning, and situational awareness, offering tools that could simplify the daily challenges of operating in both familiar and unfamiliar areas.
For cab drivers, the new features refine key functionalities. The app now provides clearer route visualisations, including live directional arrows and manoeuvre prompts in real time. As drivers progress through their journey, the cabbie’s preferred Bird’s Eye view automatically adjusts, zooming in as the destination nears. These dynamic updates streamline navigation, helping drivers focus on the road rather than on their devices.
The revamped app also supports more efficient route
planning. A new “add stops” function allows drivers to explore options such as multiple passenger drops and taxi tours before setting off.
For all motorists, enhanced navigation details are designed to reduce confusion at complex junctions. The app now displays lane markers, crosswalks, and road signs more prominently, guiding drivers to the correct lane well in advance. In multi-lane environments or areas with frequent forks and exits, this clarity could prevent lastminute lane changes and improve overall safety.
In addition, real-time reporting of weather conditions is a significant addition. Drivers can now view and report disruptions such as flooding, snow, or poor visibility directly in the app. This feature, especially useful during the winter months, ensures drivers can avoid hazardous routes and plan safer alternatives.
Arrival guidance has also received a boost. Google Maps now highlights building entrances. Street View and AR navigation features allow drivers to orient themselves quickly, an invaluable tool when delivering passengers to precise locations.
For those looking ahead, Google’s Immersive View expands on the app’s AI capabilities. This feature allows drivers to preview routes, including traffic conditions and weather at the time of travel. It also offers insights into landmarks and parking availability, rolling out globally in select cities and set to grow further.
Google’s latest updates reinforce its commitment to making navigation smarter and more user-friendly. For taxi drivers, these changes translate to greater efficiency, accuracy, and confidence on the road to use alongside their own local knowledge.
Private hire technology firm Cordic has introduced a suite of updates to bolster independent operators in their ongoing competition with ride-hailing heavyweights. These enhancements aim to give traditional fleets a sharper edge in an increasingly demanding marketplace.
The ride-hailing industry’s dominance is built on global reach, aggressive pricing, and a seamless customer experience. Smaller operators often find
network job sharing among fleets. This tool allows operators to collaborate seamlessly, even across different dispatch systems, enhancing driver utilisation and customer service.
Cordic’s new addition, SuperYes Lite, simplifies this process, letting fleets on any dispatch system participate without major infrastructure changes. By breaking down barriers, the tool ensures fewer passengers are lost to ride-hailing competitors and more bookings are fulfilled.
Cordic’s updates are part of its Smart Fightback” strategy, aimed at empowering private hire operators to compete on a more equal footing with ride-hail platforms. The combination of Cordic Dispatch’s adaptability and the collaborative potential of SuperYes represents a significant step forward for the industry.
Simon Veingard, CEO of Cordic, said: “SuperYes isn’t just about sharing jobs it’s about creating opportunities, building resilience, and giving operators the tools they need to fight back against hail dominance. With true cross-platform compatibility, SuperYes represents a real step forward for the industry.”
UBER SETS SIGHTS ON RAMPING UP LONDON BLACK CAB SERVICE IN 2025
Uber is ramping up efforts to increase the presence of London’s iconic black cabs on its app in the year ahead.
The latest push seeks to build on the momentum gained since the service launched earlier in 2024. With January marking a traditionally quieter period for the taxi trade, the push aims to encourage more drivers to join the platform and capitalise on growing demand.
Since the introduction of black cabs to Uber, tens of thousands of trips have been booked through the app. Over a quarter of these rides were made by visitors from approximately 100 different countries, highlighting the international appeal of London’s iconic taxi service, said Andrew Brem, Uber’s UK General Manager.
Currently, more than 500 cab drivers are using Uber to supplement their earnings. According to Brem, those completing more than ten trips a
week are earning an average of £700 per week through the platform. These numbers are expected to grow significantly as Uber plans to expand access to the black cab service to more passengers across the capital next year.
One key area of focus will be corporate accounts. Uber believes businesses will increasingly rely on the reliability and professionalism of black cabs for their transportation needs. Additionally, a forthcoming reservation feature will allow passengers to pre black cabs, a move designed to increase convenience and appeal to a wider audience.
However, the success of these initiatives hinges on the availability of black cab drivers on the platform. Brem stressed that more drivers are needed to meet rising demand and improve the experience for passengers. Brem said:
made this product available to every passenger in the capital yet, so this number is only going to grow this year, especially from corporate accounts or a new change which is coming that will allow passengers to reserve a Black Cab.
“However we obviously want to increase the number of cabbies on the app to keep making these improvements for passengers.
“There are millions of passengers who use other products on the Uber app who may not usually use black cabs that we are excited to introduce to this iconic service too. Cabbies can use the Uber app as a means of connecting to those new passengers who have spent the last ten years plus using Uber.
Brem also sought to address concerns among some drivers regarding the ongoing class action lawsuit against Uber. The legal action alleges wrongdoing by the company between 2012 and 2018, and some members of the taxi trade have expressed hesitation about joining the platform due to fears of jeopardising their participation in the claim.
Brem reassured drivers that signing up to Uber now will have no impact on their ability to partake in the lawsuit or receive any potential damages.
Brem said: I’m obviously aware of the class action against Uber which alleges
participate in the claim or receive any potential damages, I want to make that really clear, so I hope they continue to sign up.”
HYDROGEN BI-FUELLED LEVC TX TAXIS BEING EXPLORED AS PART OF ADVANCED BI-FUEL CONCEPTS
IMAGE CREDIT: SBL-AUTOMOTIVE
Hythane, a blend of hydrogen and methane, offers another step towards hydrogen adoption. Typically composed of 20% hydrogen and 80% methane or pressure tanks,
pressure
liquid form, much like LPG. This fuel can operate independently or in combination with others such as LPG, CNG, or hydrogen, enhancing combustion
fuel concepts highlight the potential
can be stored onboard in high-pressure tanks at 350 or 700 bar. Another innovation under development is the use of replaceable fuel pressure
supply of these fuels is still developing, these innovations mark significant progress in offering practical alternatives for cleaner transport solutions.
WHEN DRIVERS SUCCEED, CITIES THRIVE”
EMILY DALTON
GUEST ARTICLE BY: HEAD OF UK OPERATIONS AT BOLT
Drivers keep cities moving. When public transport stopped running over the Christmas period, people relied on ride-hailing services to get around. Whenever holiday-makers returned to airports across the country, it was drivers who transported them and their luggage safely home. And when Taylor Swift arrived in the UK, giving a £1bn boost to the nation’s economy, drivers ferried fans to and from concerts.
Ride-hailing is transforming how people travel, and 2024 was no different. June marked five years of Bolt operating in the UK, with millions of people now choosing ride -hailing to get around. When we polled our customers, we found that 70% do not own their own car, showing how ride-hailing is increasingly servicing a demographic that’s moving away from private car ownership.
However, the sector’s growth wouldn’t be possible without the dedication and entrepreneurial spirit of drivers. More people than ever
are now choosing to become private hire drivers, with recent Department for Transport data showing an 8.2% increase in private hire drivers over the past year.
As part of our commitment to this growing community, Bolt ran the ‘On The Move’ roadshow, visiting and speaking to drivers from 20 cities across the UK. During these events, we met hundreds of drivers in person, listened to their feedback, and explored ways to improve their experience with us. From Milton Keynes to Manchester, the conversations were candid, covering everything from day-to-day challenges to financial security, and how we can make a real difference. We spoke about a number of things, including the launch of our driver pension last year, as well as ‘Bolt Boost’, a Holiday Pay and Journey Fee Supplement that ensures drivers always earn at least the equivalent of the National Living Wage and have the ability to save for time off. However, for most drivers, flexibility remains the top reason for choosing
IMAGE CREDIT: BOLT
platforms and often juggle various streams of income an entrepreneurial spirit we’re proud to support. We’ve met with drivers who are business owners, students, and even social media content creators! A number of drivers also said they use ‘Bolt Link’, which allows them to work entrepreneurially and earn a passive income by allowing others to complete trips linked to their account.
Another pivotal moment in 2024 was the outcome of our employment tribunal, involving a small proportion of drivers represented by the law firm Leigh Day. The tribunal concluded that these drivers should be classified as 'workers.' At Bolt, we’ve always supported drivers' overwhelming preference to remain selfemployed independent contractors, valuing the flexibility and personal control that come with it. While we’re seeking
to B; it’s about creating opportunities, boosting local economies, and fostering partnerships that work for everyone. Drivers are at the core of what we do, and together, we’ll continue to improve and shape a sector that puts their needs and aspirations first. We want to provide them with a platform service which enables them to operate as owners and drive using the Bolt app in the ways they tell us they want to.
Because when drivers succeed, cities thrive and that’s something we can all drive forward together.
overwhelming preference to remain selfemployed independent contractors, valuing the flexibility and personal control that come with it.“
SEND TAXI SCHOOL TRANSPORT: INDUSTRY EXPERT CALLS FOR LESS FOCUS ON CUTTING AND MORE EMPHASIS ON QUALITY
Why some councils think opting for the cheapest service will deliver the best results beggars belief,” she Enabling the most vulnerable children to reach the
understanding of the individual needs of the pupils in the vehicles,” Saggers added.
Her training company, Spectrum Courses, aims to improve standards
and reduce incidents in the Home to School Transport sector. She advocates for nationally standardised training to ensure consistency and safety across the UK.
In a recent TaxiPoint article, light was shed on the mounting pressures faced by taxi operators in providing SEND transport. Unlike buses, taxis offer a bespoke service tailored to individual needs, with costs reflecting operational expenses such as fuel, maintenance, licensing, and insurance. These factors make taxi services inherently more expensive than public transport.
Despite this, many councils set rates for school transport contracts that fall below standard metered fares. For operators, accepting these rates during peak hours often means sacrificing
profitability, leading some to abandon these contracts altogether. This trend risks leaving councils unable to meet their statutory obligations to provide school transport in some areas.
Saggers acknowledged the existence of poor practices within the sector, both among some operators and councils. However, she pointed out that the pandemic had driven greater compliance and understanding of the responsibilities involved.
Saggers said: “This work isn’t just about getting someone from A to B. When done well, it’s a rewarding and sustainable profession.”
EXCHEQUER SECRETARY
EXPLAINS WHY WHEELCHAIR ACCESSIBLE TAXIS ARE EXCLUDED FROM VAT EXEMPTION
Arecent exchange in Parliament has raised ongoing questions about the Government’s policy on VAT exemptions for wheelchair accessible vehicles (WAVs) used as taxis.
Louie French MP, Shadow Parliamentary Under Secretary for Culture, Media and Sport, posed a question to the Chancellor of the Exchequer. He sought clarification on why accessible taxi vehicles are excluded from the VAT relief applied to disability adapted motor vehicles.
Responding on behalf of the Treasury, Exchequer
Secretary James Murray explained that WAVs qualify for a zero rate of VAT when purchased by disabled individuals for personal use or by charities providing these vehicles for disabled people. However, he clarified that taxis, as commercial entities, do not meet the criteria for this relief.
Taxis are a form of public transport and drivers are compelled to purchase WAV taxis in many cities like
London. There is no commercial choice offered to cabbies to purchase a non-wheelchair accessible taxi and they therefore must invest in vehicles costing around £70,000, rising to around £100,000 if finance is added.
Murray stated that while taxis often provide essential transport services to disabled passengers, they are not charities and serve a broader customer base, not limited to wheelchair users. As such, the Government does not extend VAT relief to taxis, even if they are wheelchair accessible.
He did, however, note that VAT-registered taxi drivers can reclaim the VAT paid on their vehicles, offering a measure of financial reprieve within the existing system. Very few taxi drivers are VAT registered given that they cannot pass the VAT costs onto the customer unlike most other services.
Murray said: “Wheelchair accessible vehicles (WAVs) are subject to a zero rate of VAT when purchased by a disabled person for their personal use, or by a charity that will make the vehicle available to disabled people.
“Although taxis provide transportation services to disabled customers, they are not charities and not all their customers are wheelchair users. Therefore, this VAT relief does to extend to taxis that are WAVs.
“However, if a taxi driver is VAT registered, they are eligible to reclaim the VAT paid on their vehicle.”
NEW BMJ REPORT SUGGESTS REDUCED ALZHEIMER’S RISK FOR TAXI DRIVERS COMPARED TO OTHER PROFESSIONS
Taxi drivers and ambulance drivers might have a unique edge in protecting against Alzheimer’s disease, according to a study published in The British Medical Journal (BMJ). Research suggests that frequent spatial and navigational tasks in their jobs may contribute to lower Alzheimer’s-related mortality compared to other professions.
The hippocampus, a brain region central to spatial memory and navigation, is known to be larger in London taxi drivers than in the general population. This same region is also significantly affected in Alzheimer’s disease. The study raises the possibility that professions demanding regular spatial processing could offer some form of protection against the condition.
These figures remained consistent after adjusting for age and sociodemographic factors. Other transport roles, such as bus drivers and pilots, did not show the same trend, possibly due to their reliance on fixed routes. This suggests a potential link between spatial memory demands and neurological resilience in taxi and ambulance drivers.
US researchers analysed data from nearly nine million death certificates recorded between January 2020 and December 2022. They examined cause of death, usual occupation, and various demographic factors. Alzheimer’s disease was listed as a cause of death for 3.9% of cases. However, only 1.03% of taxi drivers and 0.74% of ambulance drivers died from Alzheimer’s, compared to 1.69% in the general population.
However, the study is observational and cannot establish a direct causal relationship. Researchers also acknowledge potential limitations, such as the possibility that individuals prone to Alzheimer’s may avoid or leave these demanding roles before symptoms emerge. Despite this, they argue that such a scenario is unlikely given that Alzheimer’s symptoms typically manifest after retirement age.
The study’s authors caution against drawing definitive conclusions but view the findings as a basis for further investigation. They emphasise the need for additional research to determine whether spatially demanding work could influence Alzheimer’s risk and whether such cognitive activities could have preventive benefits.
For now, the findings provide an intriguing avenue for exploring how occupational tasks might shape long-term brain health.
TBLACK CAB DECLINE: ‘THE GOVERNMENT UNDERSTANDS THE IMPORTANCE OF ACCESSIBLE TAXIS’ SAYS MINISTER
he Government has acknowledged concerns over the declining number of black cabs and the potential impact on vulnerable groups, including the elderly and individuals with visual impairments or mobility issues.
Louie French MP recently questioned the Secretary of State for Transport on how these trends are being assessed.
Simon Lightwood, Department for Transport (DfT) Minister, highlighted the role of accessible taxis in supporting independent living for disabled and older people. He pointed to London and other major cities where all black cabs are wheelchair
accessible, but recognised that a drop in cab numbers could affect overall accessibility in certain areas.
The Minister highlighted the responsibility for taxi and private hire vehicle (PHV) licensing lies with local licensing authorities (LLAs). Lightwood urged LLAs to anticipate and address the diverse needs of passengers in their regions.
Lightwood said: “The Government understands the importance of accessible taxis and private hire vehicles (PHVs) in supporting older and disabled people to live independent lives. All taxis in London and several other large cities in England are
wheelchair accessible and we recognise the potential negative effect the decline in their number may have on the overall accessibility of taxi and PHV services in areas affected.
“Ultimately, the licensing of taxis and PHVs is a matter for local licensing authorities (LLAs) and the Government expects them to anticipate the needs of people in their area proactively, and to ensure that services meet a wide range of passenger needs. In doing so, LLAs are encouraged to follow the government’s Best Practice Guidance on Taxi and PHV Licensing and to be mindful of their broader duties under the Equality Act 2010.”
Tpassengers and drivers alike, with criticism over its design and accessibility escalating into a public row.
Taking to social media, the Licensed Taxi Drivers’ Association (LTDA) described the situation as “chaos” and laid blame squarely at the feet of Transport for London (TfL), HS2, Camden Council, and Network Rail. The organisation has now begun distributing leaflets to frustrated passengers queuing at the rank, apologising for the delays and attributing them to a series of preventable issues.
According to the LTDA, the new rank’s position, coupled with restricted turns and poorly designed junctions, has created unnecessary bottlenecks. Taxi drivers, they say, are left navigating inefficient routes, adding time to journeys and heightening frustration for passengers.
The leaflet urges passengers to voice their dissatisfaction directly to key stakeholders, including Camden Council and Euston Station’s management, calling for urgent action to allow left turns into Churchway or Eversholt Street for easier station access.
The chaos has not gone unnoticed by high-profile commuters. Radio DJ Jo Whiley recently described the system as “unworkable” on social media, criticising the rank’s distance from the station and the difficulties it poses for those with mobility issues. Whiley’s comments echoed broader frustrations within the travelling public and the taxi trade.
Despite months of meetings, emails, and negotiations, the LTDA claims little progress has been made in resolving the issues. With tensions mounting, both drivers and passengers are now pressing for swift and decisive action to bring the ongoing disruption to an end.
A Licensed Taxi Drivers’ Association (LTDA) spokesperson said via social media: “Euston Chaos! After months of talking to, emailing, meeting and trying to work with TfL, HS2, Camden and Network Rail, to no avail, today we are advising passengers waiting in long queues for taxis, why they are waiting and who is to blame!”
TRENDS: WHAT ARE THE MOST POPULAR METHODS USED TO GRAB A BLACK TAXI IN LONDON?
London’s iconic black cabs are a familiar sight on the city’s streets, offering a trusted and reliable service for residents and visitors alike. While the traditional image of a hand raised on a busy street remains synonymous with hailing a taxi, modern technology and booking methods have introduced more ways to secure a ride.
According to a recent Transport for London (TfL) report, hailing remains the most popular method
LONDON TAXI PR GET A TASTE OF KNOWLEDGE IN ACTION BY VISITING ONE OF THE CAPITAL’S GROWING KNOWLEDGE SCHOOLS
of snaring a black cab, accounting for 20% of journeys in 2023. App-based bookings came in close behind at 17%. The report also noted a rise in weekly users, with 29% of passengers now claiming to use black cabs regularly—an increase of 6% from 2022.
London Taxi PR (LTPR) got a taste of the Knowledge of London in action during a recent visit to one of London’s growing Knowledge schools.
Situated at Gett UK’s driver services hub on City Road in EC1, the Taxi Academy is led by seasoned drivers and industry professionals. Co-founders Tom Scullion, a City of London Guide, and Courtney Connell, a former Public Carriage Office examiner, head the team. They are supported by experienced drivers Tommy Fielder, Lisa Seymour, Sandro Berishvili, and Reiss Woodard.
school, and to learn that numbers were sufficient enough to warrant the addition of a third weekly class as well.”
HONOURS LIST RECOGNISES MAGICAL TAXI TOUR FOUNDER
PHIL DAVIS MBE
the WCHCD promotes excellence in the trade, supports education and training, and carries out charitable initiatives like the Magical Taxi Tour.
This year’s New Year’s Honours List also celebrated figures from across the arts, sports, and public service. Knighthoods were awarded to politician Sadiq Khan and former England football manager Gareth Southgate. Meanwhile, community leaders and volunteers like Davis were commended for their contributions to local services and charitable work during challenging times.
For Davis, the MBE not only honours his individual efforts but shines a light on the collective goodwill of the London taxi trade. The
WCHCD continues to play a vital role in maintaining this proud tradition of public service, showcasing how the trade extends beyond transportation to create lasting impacts on lives.
A Worshipful Company of Hackney Carriage Drivers (WCHCD) spokesperson said: “We offer our congratulations to Past Master Phil Davis, Founder, Magical Taxi Tour, Worshipful Company Hackney Carriage Drivers, for Charitable Service to Children with Life Limiting Illnesses upon being
BUSINESS NEWS
£1.6M
REFINANCE DEAL
POWERS EXPANSION OF LONDON ELECTRIC TAXI FIRM SHERBET
A prominent electric taxi company in central London is accelerating its growth plans following a £1.6m asset refinance deal.
Sherbet Electric Taxi Company, a business focused on reducing the capital’s carbon footprint, aims to triple its size over the next year through mergers and acquisitions. The funding, secured from Reward Funding, provides vital working capital to fuel the firm’s expansion.
The deal agreed between Sherbet Electric Taxi Company and Reward Funding was brokered by Ethos Asset Finance.
Asher Moses, founder and owner of Sherbet Electric Taxi Company, said: “Our growth plans have really accelerated in the last 12 months due to growing corporate demand for greener transport solutions, the expansion of our electric vehicle fleet and the opening of our new headquarters. We’ve also decommissioned 250 diesel powered vehicles to completely decarbonize our entire fleet and invested greatly in supporting Transport for London and its target to eliminate emissions across the capital.”
MERCEDES-BENZ VANS TO LAUNCH GROUNDBREAKING MODULAR ELECTRIC
introduction of its Van Electric Architecture (VAN.EA), a modular and scalable platform set to debut in 2026.
VAN.EA will allow Mercedes-Benz Vans to cater to distinct audiences with clear segmentation. Privately targeted models will include family vans, VIP shuttles, and spacious limousines, appealing to customers with high-end expectations.
The commercial range will focus on premium-grade solutions for professional use. This strategic positioning extends the brand’s reach into a unique, self-defined category at the top end of the market.
A first look at the future comes in the form of a show car that embodies the company’s vision of a luxury limousine. Combining elegance and practicality, the concept aims to set new benchmarks for comfort, space and design.
The world premiere of this show car is scheduled for spring 2025, providing a glimpse into how Mercedes-Benz Vans plans to meet evolving customer demands.
PLAN INSURANCE STOPS
OFFERING FUTURE BLACK TAXI COVER AFTER A DECADE SERVICING THE TRADE
After a decade of serving London’s black cab drivers, Plan Insurance has announced the end of its black cab insurance services.
The decision stems from a strategic shift by the company’s insurance provider, leaving Plan unable to offer cover for this iconic trade.
Existing policyholders have been assured that their current insurance will remain valid until the end of their policy term. Plan Insurance has also confirmed its continued support for customers during this transition, offering assistance and guidance as they approach renewal.
Grant Georgiades, a representative of Plan Insurance, reflected on the company’s decade-
long involvement with black cab drivers, highlighting the mutual respect and collaboration forged over the years.
The withdrawal of the black cab product marks a significant change, but Plan Insurance has pledged to assist its customers in navigating their options. While this decision closes a chapter in the company’s history, Georgiades expressed hope for future opportunities to re-enter the sector.
Georgiades said: “It’s not easy to say goodbye, and we hope this is only a temporary situation. Black cabs are more than just vehicles – they symbolise tradition, reliability, and community in the UK. While we may no longer provide their cover, we’ll remain firm admirers of the trade.”
TOM SKINNER RECOGNISED BY TAXI TRADE FOR SUPPORTING LONDON’S POPPY CABS INITIATIVE
Tom Skinner, entrepreneur and former The Apprentice contestant, has been recognised for his role in promoting Poppy Cabs, a charitable initiative supporting military veterans and their families.
Andy Scott, PR and Communications representative for London Taxi PR, met Skinner at Liverpool Street Station to present him with a certificate of thanks. Skinner was commended for creating an online video celebrating the 15th anniversary of Poppy Cabs, which achieved over 100,000 views.
Poppy Cabs provides free transport for veterans and their families to and from the cenotaph on Remembrance Sunday. It also facilitates visits to war memorials and commemorative events across the UK, France, and Belgium. Volunteer drivers and marshals donate their time and resources, demonstrating their appreciation for the sacrifices made by veterans.
FREE RIDES AND FESTIVE SURPRISES:
CARMOOLA
’S PINK CAB HIT LONDON STREETS
A bright pink electric taxi hit central London, offering fare-free rides for one day only during December.
The cab, driven by experienced London cabbie and Knowledge of London examiner Nicola Owen, is part of a festive initiative from digital car finance company Carmoola.
Aidan Rushby, founder and CEO of Carmoola, said: “We’re all about making life easier for people by helping them get from A to B without the stress.
Skinner, who gained public attention in the 2019 series of The Apprentice, has since built a thriving business, Bosh Beds, and operates a boxing gym that offers free training for teenagers. Known for his energetic personality and trademark catchphrase
“Bosh”, Skinner’s involvement with Poppy Cabs has helped raise the initiative’s profile.
“The #CarmoolaCabbie is our way of bringing that to life during the busiest time of the year for the high street.
“Christmas in London is magical but can also be hectic, so we eagle-eyed shoppers.
IMAGE
S TAXI APP ROW: A DIVIDED COUNCIL, DELAYED ROLLOUT, AND GROWING FRUSTRATIONS
Pendle Council finds itself at the centre of a heated debate over the rollout of a mandatory taxi safety app. Initially slated for a February 2025 deadline, the scheme has faced strong resistance from the local taxi trade, with only 3% of the area’s nearly 900 drivers signed up.
Councillors have now voted to delay the app’s implementation, sparking tensions across party lines and reigniting broader concerns over the council’s relationship with taxi drivers.
The app, designed to introduce digital safety checks and enhance standards, was intended to address persistent issues flagged during vehicle inspections.
However, opposition has grown, with critics citing low driver uptake, potential costs, and fears of drivers seeking licences in neighbouring authorities.
Independent Councillor Mohammed Iqbal led the charge against the app, urging the council to scrap it altogether and focus on repairing relations with the trade.
Councillor Iqbal warned of administrative chaos if the app proceeded, stating: “Out of 800 taxi drivers, only 30 or so have signed up. If we had that level of uptake in other areas of work, we would be concerned. How are we going to manage this?
“The taxi committee could face dealing with four or five drivers at every meeting. Councillors would be sitting until midnight, with hundreds of interviews.”
Councillor Whipp pointed to ongoing safety concerns and claiming years of dialogue have led nowhere. Whipp said: “We have talked for years with the trade and got nowhere. We have continued to see quite appalling results from spotchecks and tests done in garages. The app is simple to use and cheap. If it became more expensive in future, we could look at other providers and get a better offer."
Some councillors have called for a middle-ground solution, including paper-based safety checks. Conservative group leader Nadeem Ahmed suggested the council’s handling of the issue had turned taxis into a political football for two decades, eroding trust with drivers.
Ahmed said: "We have been talking about taxis for 20 years without making real progress. It has been used for political purposes time and time again. The administration's relationship with the trade has broken down.”
MID SUSSEX TAXI DRIVERS TAKE A STEP CLOSER TO MANDATORY CARD PAYMENT ACCEPTANCE
Card payments will soon be mandatory for all licensed taxis and private hire vehicles in Mid Sussex, marking a significant change to the district’s Hackney Carriage and Private Hire Licensing Policy. This policy shift, designed to improve passenger safety and convenience, follows extensive public consultation and feedback on the Department for Transport’s revised Best Practice Guidance.
The council’s decision comes after numerous complaints from passengers unable to pay by card, particularly during late hours. Such incidents have raised safety concerns, especially for those who find themselves stranded without cash. Under the revised policy, all licensed drivers will now be required to carry card payment facilities.
TAXI DRIVERS PROTEST
OUTSIDE CRAWLEY COUNCIL TOWN HALL OVER ONGOING CROSS-BORDER GATWICK AIRPORT CONCERNS
reassured taxi drivers they are seeking legal advice over Uber’s operations at Gatwick Airport, amid growing tensions with local taxi drivers and claims of unfair competition.
On 11 December, Gatwick taxi drivers demonstrated outside the town hall, urging the council to enforce its taxi licensing laws more robustly. Drivers say under current regulations, drivers must hold a licence from Crawley Council to operate within the borough, including at the airport.
Back in May 2024, Rothwell said: “Gatwick airport should not be hand in glove with a race to the bottom employer like Uber. Our members are fighting back against the airport and Uber but Crawley council’s lack of action in enforcing its own taxi licensing rules is leaving them at an unfair disadvantage.”
Concerns have been mounting since May 2024, when Unite regional officer Dominic Rothwell criticised Gatwick Airport’s partnership with Uber, calling it a “race to the bottom” for working Crawley Council to take decisive action against Uber and the airport, accusing them of undermining local operators by enabling London -licensed Uber drivers to pick up fares at Gatwick. He also called for stricter enforcement to curb crossborder hiring, which he said disadvantages locally licensed drivers.
WYRE COUNCIL REVOKES TWO TAXI LICENCES OVER ONGOING TAXI FLEET SAFETY CONCERNS
Wyre Council s Licensing Committee has revoked two Hackney Carriage Vehicle Licences following serious safety concerns. The decision, made on 11 December 2024, came after inspections revealed that the vehicles were poorly maintained, posing risks to public safety. Both vehicles were inspected by authorised Council Officers and the Driver Vehicle Standards Agency (DVSA) on 10 October 2024 at the council’s Copse Road Depot. These inspections uncovered multiple defects, leading the DVSA to issue immediate prohibitions on their
use. Further notices were served by Council Officers under the Local Government (Miscellaneous Provisions) Act 1976 to prevent their operation as licensed taxis.
The licence holder has been referred to the Licensing Committee six times since April 2023 due to concerns over vehicle maintenance, including a recent referral on 1 October 2024. After reviewing the evidence, the committee determined that the licences for both vehicles must be revoked.
Licensed vehicles are required to meet strict safety standards not just during the annual MOT and compliance checks, but
throughout the entire licence period. Hackney carriages and private hire vehicles often cover high mileage, making regular maintenance essential. Drivers are expected to carry out daily visual inspections and ensure vehicles are regularly serviced by qualified mechanics to detect issues beyond visual checks.
The licence holder has been informed of the committee’s decision and has 21 days to appeal. This action highlights the council’s commitment to maintaining public safety through stringent oversight of its licensed vehicles.
A DRIVER RECEIVES SUSPENDED JAIL SENTENCE FOR USING FAKE PRIVATE HIRE VEHICLE LICENCE
man from Bolton has been sentenced after posing as a taxi driver in Bury, using a fake private hire licence to continue operating unlawfully.
Faisal Hussain, 31, fabricated a private hire driver’s licence to suggest he was still authorised by the local council after his legitimate licence had expired. His deception came to light when he presented a licensed vehicle for testing, where licensing officers discovered irregularities with the vehicle and identified him as the driver.
Hussain appeared at Stockport Magistrates' Court on 11 September 2024, where he pleaded guilty to offences under the Fraud Act and the Local Government (Miscellaneous Provisions) Act 1976.
On 29 November 2024, Manchester and Salford Magistrates' Court handed Hussain a 16-week jail term, suspended for 12 months. As part of his sentence, he must complete 15 Rehabilitation Activity Requirement days and carry out 100 hours of unpaid work. He was also ordered to pay £300 towards prosecution costs and a £154 victim surcharge.
This case highlights the importance of robust licensing checks and enforcement in protecting the public and maintaining the integrity of local taxi services.
Councillor Charlotte Morris, cabinet member for culture, skills and the economy, said: “It is essential that the public have complete confidence in the taxi trade. All drivers go through rigorous checking procedures before they are granted a licence, to ensure that they are fit and proper to hold a licence and that the vehicle they are travelling is maintained to a high standard.
“Thankfully Hussain was driving for only one month before his deception was uncovered.
“This shows how important it is that taxi drivers are licensed locally, where the local authority has the ability to carry out rigorous checks and ongoing enforcement.”
EE ONLY PRIVATE HIRE VEHICLE CAP IN UK SCRAPPED
Glasgow may soon see a significant shake-up in how taxis and private hire vehicles operate, as plans for a public consultation look set to be reviewed early next year.
Currently, the city is the only one in the UK with a cap on private hire vehicles, a regulation that has come under increasing scrutiny. The consultation, if approved by councillors on the licensing committee, will invite views from drivers, vehicle owners, businesses, and the public. The feedback will help determine whether the cap should be lifted, maintained, or adjusted to better meet the city’s needs.
Recent studies have assessed Glasgow’s night-time economy
and customer experiences, highlighting concerns about transport availability. The issue is particularly pressing in light of the city centre’s recovery from the pandemic, with footfall still below pre-COVID levels.
Stuart Patrick, Chief Executive of Glasgow Chamber of Commerce, emphasised the importance of improving transport access to revitalise the city centre. He stated that the limited availability of private hire cars is not only an inconvenience but is also deterring visitors during peak times, particularly late at night. Patrick said: "The city centre is the heartbeat of Glasgow’s economy, but it is still facing significant challenges in recovering from the
pandemic, with footfall yet to return to pre-COVID levels.
“A vibrant night-time economy is crucial to this recovery and ensuring that people can travel to and from the city centre easily and safely is key to its success. Our research shows that the availability of taxis and private hire cars is a significant factor, particularly at peak times.
“Glasgow is the only city in the UK to operate a cap on private hire cars and this is limiting the options for late-night visitors to get home. This is not just an inconvenience but is actively deterring people from coming into town, which is something we cannot afford if we want to see growth and vitality return to our city centre.”
ENFORCEMENT NEWS
DVSA TAXI AND PHV OPERATION FINDS ‘ VEHICLES FROM USE
SUSPENDED: WOLVERHAMPTON COUNCIL’S CROSSBORDER PRIVATE HIRE CHECKS HEAD TO CHESHIRE WHERE ONE VEHICLE FALLS FOUL
The Driver and Vehicle Standards Agency (DVSA) conducted a targeted operation in Cardiff, aiming to ensure the safety of taxis, private hire vehicles, and minibuses on local roads.
A DVSA spokesperson confirmed that while several vehicles were found to be unfit for use, there were also drivers and vehicles fully compliant with regulations. The operation highlights the importance of regular vehicle maintenance and adherence to licensing requirements.
Further enforcement activities are expected as authorities continue to prioritise public safety across the region.
A DVSA Enforcement spokesperson said:
“Our team have been out in Cardiff insuring taxi, private hire vehicles and minibuses are safe.
“Working in partnership with council licensing officers and South Wales Police, numerous defective vehicles were prohibited from use. There were also several compliant drivers and vehicles.”
City of Wolverhampton Council continued its ongoing efforts to enforce licensing compliance for private hire vehicles operating outside their licensed area with a visit to Cheshire.
On Saturday 21 December 2024, compliance officers from Wolverhampton joined forces with Cheshire Police to conduct checks in Chester city centre. Six vehicles licensed by Wolverhampton Council were inspected, resulting in one suspension due to incorrect display of a
private hire vehicle (PHV) plate.
Further operations are expected as the council continues its nationwide compliance efforts.
A City of Wolverhampton Council Public Protection spokesperson said on Sunday 22 December 2024:
“Last night, compliance worked with Cheshire Police in Chester City Centre.
“Six Wolverhampton Council vehicles checked, one had its licence suspended for not displaying their PHV plate correctly.”
MASSIVE CROSS-BORDER OPERATION IN WARRINGTON SEES OVER 130 LICENSED TAXIS AND PRIVATE HIRE VEHICLES CHECKED
Warrington Local Policing Unit, backed by multiple licensing agencies, launched Operation Confederation to ensure taxis and private hire vehicles (PHV) operating in the area meet legal and safety standards.
The operation, held over two weekends in November and December 2024, saw officers inspecting over 130 vehicles at key taxi hubs and checkpoints across the town.
The initiative brought together Warrington’s Motorcycle Unit, Special Constabulary, Immigration Officers, and representatives from taxi licensing teams in Warrington, Halton, and Wolverhampton.
Officers focused on both locally licensed taxis and those from other council areas operating in Warrington. Although it is legal for out-of-area taxis to work in Warrington, this practice complicates local authorities’ ability to perform routine safety checks.
Officers concentrated their efforts at Bank Quay and Central stations, where they engaged drivers and conducted inspections. Checks included verifying driver ID badges, ensuring vehicle lights were operational, and confirming compliance with CCTV regulations where required. During the first weekend, the Motorcycle Unit also ran roadside checkpoints along major routes, including Winwick Road, Stockton Heath, and near the M6 junction. These checkpoints were discontinued during the second weekend due to Storm Darragh.
Inspections revealed a range of issues, with the majority of breaches involving drivers failing to
display ID badges as required by law. While these were considered minor offences, more significant problems were also identified. One Uber driver was found to be operating without the correct signage, a breach of licence conditions, and was issued a traffic report for using non-compliant number plates. Concerns about the driver’s licence were also flagged to the DVLA.
Another vehicle was seized after being stopped for driving with a light out. The driver, found to hold only a provisional licence, faced further scrutiny. Three other vehicles were issued defect notices for safety issues, including bald tyres, faulty lights, and insecure panels.
During the operation, a passenger was caught in possession of cannabis and issued with a community resolution. Officers also monitored compliance with CCTV requirements in licensed vehicles and carried out thorough checks on drivers’ IDs.
SEFTON LICENSED PRIVATE HIRE VEHICLE DRIVER
ARRESTED AFTER OFFICERS FIND SPEEDING DRIVER INHALING NITROUS OXIDE
The driver was taken into custody following the arrest, and further investigations are ongoing.
A private hire driver in Merseyside has been arrested after being caught speeding and found to be under the influence of drugs, according to police.
The incident involved a Sefton Council licensed private hire vehicle stopped by Merseyside Police Traffic Unit. Officers reported that the driver was seen inhaling nitrous oxide at the time of the stop.
Subsequent drug tests conducted at the scene returned positive results for cannabis and cocaine.
TAXI COP’S ROADSIDE CHRISTMAS EVE INSPECTIONS REVEAL HIGH COMPLIANCE BAR TYRE AND SIGNAGE ISSUES
PC Patrick Quinton, known as the ‘Taxi Cop’ for Avon and Somerset Police, carried out routine roadside checks on vehicles as part of efforts to ensure public safety during the busy lead-up to Christmas. The inspections took place on Christmas Eve and involved stopping around 15 vehicles.
Quinton noted that the majority of drivers adhered to regulations, with only one vehicle found to have an issue with its signage.
The vehicle, clearly identified as a licensed private hire vehicle, was pulled over on suspicion of exceeding the speed limit. An image shared by officers showed the car stopped by the roadside.
A Merseyside Police Traffic Unit spokesperson said:
“This Private Hire vehicle was stopped for excess speed. When stopped, the driver was seen to be inhaling nitrous oxide.
“The driver provided a positive test for cannabis and cocaine and was arrested.”
However, one concerning incident involved a taxi carrying a passenger where a tyre was found to be below the legal tread depth limit. This breach of safety standards is a stark reminder of the risks posed by inadequate vehicle maintenance.
In addition to inspecting vehicles, Quinton conducted eyesight tests on drivers, a critical measure for maintaining road safety. All drivers passed, avoiding immediate licence revocation by the DVLA, which is the consequence of failing the test.
The checks are part of ongoing efforts by police to maintain high safety standards among professional drivers, particularly during periods of increased travel demand.
