Global Taxi Award Executive Summary presentation

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Introduction & Overview

What is Global Taxi Award?

The Award Objectives & Benefits

Conditions of Participation

Global Taxi Excellence Award Framework & Criteria

The Award Assessment Process

The Importance of Corporate Awards

Raises Award Participants’ Visibility And Corporate Image

Boosts Stakeholder Confidence

Stimulates Internal Morale

Attracts Superior Talent

Unlocks Business Opportunities

Creates Valuable Learning Experience

What is Global Taxi Award?

The Global Taxi Award is a customer focused award, established to promote road and transportation safety, care, convenience, and respect for passengers, pedestrians, drivers, and above all, the community.

The Global Taxi Award is a professional recognition. Reward and celebrate the taxi operators who strive for excellence, exert efforts, and demonstrate true commitment to the award’s aims and objectives.

To spread Taxi Business Excellence culture

The Award Objectives

To support companies to strengthen their excellence practices and capabilities to create sustainable value

To raise the level of business Excellence by setting Taxi Excellence award framework and standards

To recognize and reward leading Taxi operators that provide great taxi services

The Award Benefits

Demonstrates Taxi company commitment to Operation Excellence

Spreads Taxi Excellence culture throughout the company

Adopts a structured Taxi Business Excellence framework

Gains understanding of company’s own Excellence performance level

Obtains professional and independent assessors’ feedback that helps companies develop a clear roadmap for their Taxi Business Excellence journey

Receives professional recognition and global prestigious award

Conditions of Participation

The participating taxi company/operator must hold a valid business/trade license issued by the relevant government agencies and authorities

Participating companies must not have any of their employees working in the Global Taxi Excellence Award management or award jury

Participating companies who already won 6 stars or above in Global Taxi Excellence Award shall not re apply unless one award cycle has passed since their previous participation

To qualify for participation, companies shall meet all award submission requirements and deadlines

The award submission documents shall be complete, supported by documented objective evidence, and reflect true business practices

Global Taxi Excellence Award Scoring

Award Framework & Criteria

Global Taxi Award Framework

3 Main Criteria

12 Sub Criteria

45 Focus Areas Scoring

Global Taxi Excellence Award Framework

Criterion 1 : Infrastructure & Supply Chain (280 points)

The first main criterion focuses on the critical infrastructure and supply chain factors that constitute a solid foundation for the business to create value and operate at the highest level of effectiveness.

The first criterion consists of four inter-related sub-criteria, as follows:

1.1

Taxi Fleet (75 points)

1.2

Maintenance (75 points)

1.3

Facilities & Equipment (70 points)

1.4

Power & Fueling (60 points)

1.1 : Taxi Fleet (75 points)

This sub-criterion addresses the key elements of the Taxi Fleet capability and its ability to provide choices that meet the needs of different types of customers and users.

This sub-criterion focuses on the following:

1.1.1 Fleet Size and Capacity (25 points)

1.1.2 Taxi Types and Categories (25 points)

1.1.3 Geographical Network & Coverage (25 points)

1.1.1 : Fleet Size and Capacity (25 points)

High performing taxi companies efficiently and effectively plan and manage their taxi fleet size and capacity in consideration of various critical internal capabilities and external factors.

Todemonstratetheireffectivefleetsizeandcapacity,companiesmayhighlightthefollowing:

• How the company plans the size and capacity of the current and future fleets in light of market requirements, geographical scope, service demand, and the strength of competitors.

• How the company makes its strategic decisions to increase or decrease the size and capacity of the fleet according to market variables, size of demand, strength of competitors, and geographical scope, taking into account population growth and environmental, political, economic, legal, technological, and social variables.

• How the company takes into account its operational capabilities and available resources in the management of operations and diversification of support services and their impact in determining the size and capacity of its fleet to achieve the optimal utilization of each vehicle.

• How the company manages the life cycle of its fleet, from vehicle selection and technical specifications to scrapping in accordance with laws and legislation in force.

Criterion 2 : Management & Operations (320 points)

The second main criterion focuses on effective strategy and partnership management, talent development, customer experience, innovative technology and Taxi operation practices that enable businesses to thrive and deliver value to stakeholders. The second criterion consists of five inter-related sub-criteria, as follows:

2.1

Strategy & Partnerships (60 points)

2.2

People & Talent (60 points)

2.3

Operations & Fleet Management (75 points)

2.4

Customer Experience (65 points)

2.5

Innovation & Technology (60 points)

2.1 : Strategy & Partnerships (60 points)

This sub-criterion addresses the key elements of the Taxi operator’s competitive business strategy and the game plan designed to win the hearts and minds of current and future customers and partners.

This sub-criterion focuses on the following:

2.1.1 Business Strategy (15 points)

2.1.2 Business Model & Service Concept (15 points)

2.1.3 Strategic Partnerships (15 points)

2.1.4 Service Programs Portfolio (15 points)

Criterion 3 : Performance Results (400 points)

The third main criterion focuses on developing, monitoring and managing a set of performance measures, KPIs and targets that determine the level of success and sustainability of positive business results.

The third criterion consists of three inter-related sub-criteria, as follows:

3.1 Business Results (150 points)

Customer Results (150 points)

3.2

3.3

Environment and Sustainability Results (100 points)

The Award Office

Award office organization structure

Job Titles, Roles & Responsibilities

External Juries

Independent Assessors

Assessing the Organization

The Criteria

The Award (Framework)

The Applicant The Scorebook

Visit

The Award

The Award Assessment System

Assessment Feedback Report - Sample

Announcement of Results

Conduct award ceremony

Announce award winners

Invite winners to the stage to receive the award trophies (for the winning companies and individuals)

Publicize the award results in the media, social media and award website

Financing of the Award Operations

Award Owners budget & Funding

Sponsorship (Various packages)

Participation Fees (if necessary)