Get in Touch: P.O. Box 34970 Dubai, United Arab Emirates Tel. No.: +971 4 2941288 Fax: +971 4 2941228 Email: ts@teampower.ae www.tpidubai.com | www.strategictalk.com
In-House Training
Excellence in Training
FP03E
The Art Of Outsourcing
Design, Implement and Manage Outsourcing Operations in today’s environment
Overview This three day program will provide a wide framework readily applicable to all functional outsourcing in a highly complex environment. It covers the process of how to decide
the best fit for outsourcing operations, the choice of location, the vendor selection process, preparation for the necessary
Primary Objectives & Benefits This workshop will help participants to learn: 1. To assess the need for outsourcing organization activities.
2. How to decide the best fit of an outsourcing model, location and provider.
commercial requirements, the successful transitioning into a
3. A structured approach to plan, procure, implement and
managed service and the management of benefit realization
manage a service.
through a carefully crafted process. The course will also
4. The areas eligible for outsourcing and whether to onshore
describe today’s outsource environment and outlook trends into the future.
or offshore. 5. The key elements and terms of an SLA, KPIs and
contracts.
Who Should Attend?
6. How to work constructively with a vendor to maximize
benefit realization. 7. How outsourcing is performing today, key drivers, trends
Managers and key executives, who want to understand how to create the outsourcing vision for an organization, drive the implementation and management to achieve significant business leverage.
with an outlook into the future.
Excellence in Training
FP03E
Get in Touch: P.O. Box 34970 Dubai, United Arab Emirates Tel. No.: +971 4 2941288 Fax: +971 4 2941228 Email: ts@teampower.ae www.tpidubai.com | www.strategictalk.com
The Art Of Outsourcing
Design, Implement and Manage Outsourcing Operations in today’s environment
Module 1 - Outsourcing Environment
Overview of outsourcing Management thought process Inconsistent realities about outsourcing Why do organization outsource? The lifecycle process of outsourcing
Module 3 - Selection Process For Business Areas To Be Outsourced
Module 2 - Outsourcing Strategy
High level strategic considerations Ten key strategic preferences The three approaches to outsourcing Competency resource commitment and communications
Module 4 - Define The Business Arrangement
What activities to outsource? Define and profile the targeted areas Define the service benchmark Conditions for a feasibility and impact study
Define best practice SLAs and KPIs
Decide amongst the three pricing models The contract-beyond a legal document The value of contract management and relationship behavior
Module 5 - Select Geography And Provider
Module 6 - Transitioning Into Managed Service
Select offshore locations & entry strategy Selecting the provider Tendering (competitive dialogue) Successful selection and due diligence Key components of a negotiating strategy and contract closure
Module 7 - Benefit Realization Management
Transition and transformation strategy Staff movement and knowledge transfer Tendering (evaluation team,decision criteria) How to conduct communications The Role of Program/Project Management
Module 8 - Global Outsourcing Today
Eleven factors of outsourcing arrangement Manage the contract post transitioning Managing contract changes and relationship Towards the end of the contract: assessing your options
Sourcing landscape trends, structural change Drivers for change technology, local strategy, regulation, data privacy Managing change (Vendor Management) Functions and Services
Program Highlight Duration: 4 days Date: To be Agreed with the Client Organization
Timing: 8:30 am to 2:30 pm daily Venue: Suitable & fully equipped venue (to be provided by Customer)
Notice required: 10 working days
Language: English or Arabic Material: Participants will be provided with high quality handouts Certificates: Certificates of Achievement shall be provided to participants upon successful completion of the training program Fees: Inclusive of facilitator’s fees, materials and certificates