Get in Touch: P.O. Box 34970 Dubai, United Arab Emirates Tel. No.: +971 4 2941288 Fax: +971 4 2941228 Email: ts@teampower.ae www.tpidubai.com | www.strategictalk.com
In-House Training
Excellence in Training
FP04E
Effective Technology Outsourcing Essential Guide to IT Outsourcing (ITO)
Overview ITO today is regarded as one of the most applied business trends to efficiently manage resources within technology organizations. The business issues and associated change management that accompany such a decision are tightly intertwined within the three broad phases: design, engage and govern. This two day program provides a comprehensive guide of how to manage ITO complexity during these three phases based on eight key building blocks of successful outsourcing compiled from the learnings of public and private sectors organizations that have made mistakes and those that have had success.
Who Should Attend?
Primary Objectives & Benefits This workshop will help participants to: 1. Avoid disjointed outsourcing initiatives by organizations and suppliers alike. 2. Adopt the ITO lifecycle - eight building blocks. 3. Move the organization from current state to its desired future state.
4. Assist organizations to target appropriate areas of IT activity from which the potential benefits of ITO can be gained. 5. Build a pragmatic base from which to approach ITO. 6. Convert the desired arrangement into a commercially sound framework within the contract, service level agreement (SLA) key performance indicators (KPIs) and product specification document.
7. Develop contract management strategy. CIOs, CTOs, CEOs, Program Managers, Company Lawyers, Project Management Officers (PMOs)
8. Develop supplier selection criteria.
9. Deliver the Transition and Transformation implementation model.
Excellence in Training
FP04E
Get in Touch: P.O. Box 34970 Dubai, United Arab Emirates Tel. No.: +971 4 2941288 Fax: +971 4 2941228 Email: ts@teampower.ae www.tpidubai.com | www.strategictalk.com
Effective Technology Outsourcing Essential Guide to IT Outsourcing (ITO)
Module 1 - The Outsourcing Life Cycle
Introduction and overview Eight building blocks of success Benefits expectations Market intelligence Industry comparative assessment
Module 3 - Target The Services
Module 2 - Prepare The Strategies
Outsourcing model Strategic preferences Competency framework Communication strategy Outsourcing lifecycle strategy
Module 4 - Design The Future
Target services identification Service Profiles Outsourcing Approach Base case Feasibility impact analysis
Arrangement model Draft SLA Draft price model Draft Contract and relationship Retained organization and contract management
Module 5 - Select The Supplier
Module 6 - Make The Transition
Selection stages and selection strategy Evaluation team and priority plan Evaluation and business case Negotiation strategy and conduct Signed agreement
Key transition activities Staff Transitions Managing transition
Module 7 - Manage the ITO / Reconsider The Options ITO critical success (and failure) factors ITO management activities Relationship management
Termination triggers and assessments Preparing for a handover
Program Highlight Duration: 3 days Date: To be Agreed with the Client Organization
Timing: 8:30 am to 2:30 pm daily Venue: Suitable & fully equipped venue (to be provided by Customer)
Notice required: 10 working days
Language: English Material: Participants will be provided with high quality handouts Certificates: Certificates of Completion shall be provided to participants upon successful attendance of the training program Fees: Inclusive of facilitator’s fees, materials and certificates