Get in Touch: P.O. Box 34970 Dubai, United Arab Emirates Tel. No.: +971 4 2941288 Fax: +971 4 2941228 Email: ts@teampower.ae www.tpidubai.com | www.strategictalk.com
In-House Training
Excellence in Training
IK07E
Effective Knowledge Management
Define how knowledge management will enhance competitive advantage, develop a strategy for managing knowledge and build a model to measure KM outcomes.
Overview For more than two hundred years, neo-classical economics recognized only three factors of wealth creation in organizations: land, labour and capital. Knowledge, productivity, education and intellectual capital were considered to be outside of an organization's control. The world we live in today is so different. Knowledge, and implicitly information, has become the fourth but most important factor of wealth creation in organizations because its growth is driven by the accumulation and application of knowledge. Participants will learn how to create an integrative approach for managing knowledge. Understanding there is no management without measurement, participants will create an approach for measuring and evaluating KM performance.
Primary Objectives & Benefits By the end of the workshop participants will: 1.Have a clear insight into the importance of balance between left-brain and right-brain concepts when building a knowledge management program. 2.Appreciate the importance of an integrative approach
to managing knowledge. 3.Create an effective knowledge management model. 4.Know the value of performance measurement in a successful knowledge management program.
Who Should Attend?
5.Develop criteria for knowledge management performance measures. 6.Evaluate a model for valuing organizational knowledge.
All those who have management responsibility and are concerned with improving the bottom line, staff productivity, team effectiveness, and ROI through establishing, and managing knowledge programs.
Excellence in Training
IK07E
Get in Touch: P.O. Box 34970 Dubai, United Arab Emirates Tel. No.: +971 4 2941288 Fax: +971 4 2941228 Email: ts@teampower.ae www.tpidubai.com | www.strategictalk.com
Effective Knowledge Management
Define how knowledge management will enhance competitive advantage, develop a strategy for managing knowledge and build a model to measure KM outcomes.
Module 1 - An Overview Of Knowledge Management Strategy and knowledge
Module 2 - Left-brain/Right-brain Discussion of left-brain/right-brain theories
A taxonomy of knowledge
What is involved in being creative?
A source of competitive advantage The elements in managing knowledge
Challenges of a knowledge economy Creativity and engaged, productive
employees
Module 3 - Approaches For Managing Knowledge
Module 4 - Interaction Between Human- And System-oriented Knowledge
Exploration
System-oriented approach
Innovation
Effectiveness-fostering approach
Dissemination
Human-oriented approach
Automation
Efficiency-fostering approach
Module 5 - The EIDA Model
Module 6 - A Conceptual Model For Knowledge Management
The five levels
Practical module to enable the participants to
The eight bridges
create a knowledge management model
Module 7 - Measuring Knowledge
Module 8 - Evaluating Knowledge Management Performance
From strategy to knowledge management
targets
Monitoring progress in knowledge
management programs
Challenges related to knowledge
Assessing maturity in organizational
management measurement
knowledge management
Measuring performance
Valuing organizational knowledge
Program Highlight Duration: 3 days Date: To be Agreed with the Client Organization
Timing: 8:30 am to 2:30 pm daily Venue: Suitable & fully equipped venue (to be provided by Customer)
Notice required: 10 working days
Language: English Material: Participants will be provided with high quality handouts Certificates: Certificates of Completion shall be provided to participants upon successful attendance of the training program Fees: Inclusive of facilitator’s fees, materials and certificates