Welcome to Telitec IPTV & Satellite TV Service

Welcome to Telitec IPTV & Satellite TV Service

www.telitec.com

Welcome to Telitec IPTV Service Thank you for choosing Telitec as your IPTV provider. Please read through the following, which

provides you with some useful information to help you enjoy our fantastic service.

IPTV Service

Telitec IPTV delivers English content (Free to Air channels) direct to your TV via our Set Top Box & ADSL connection. All you need is an ADSL service of a minimum 3Mb Telitec IPTV is 100% legal and complies with all Spanish laws and regulations.

Telitec do not charge clients anything for our IPTV channels — absolutely nothing. You cannot charge for something that you haven’t purchased or own. Telitec do charge for the software to deliver this service.

We do not encrypt content that is delivered un-encrypted. We will not un-encrypt content that has been delivered encrypted. For example no SKY content will be available. We do not change or “alter” the content or add advertising. The content is delivered exactly as it is in the UK. To reduce any freezing or disruption to the service the Set Top Box should be cabled from the router and into the Television.

IPTV is a fantastic TV solution for clients that cannot have the large Satellite Dish installed.

As previously informed by our Sales Team, payment for equipment and postage (if applicable) and the administration fee will be taken in advance, before your application is processed.

Telitec will charge one month in advance, according to the package chosen.

The first month will be charged on a pro-rata basis, according to the date on which the service is activated. The first monthly invoice will therefore include the pro-rata charge plus a full month in advance.

Set Up You will find on our website in our Client Zone, the guide for installation / set up and a user manual for the remote.

Satellite TV Service Telitec Satellite TV service is a one off payment, providing the Free to View channels via the Satellite.

Installation of the service is done via a third party supplier.

As previously informed by our Sales Team, payment for equipment and installation will be taken in advance, before your application is processed.

Contact Us Never hesitate to contact us with your requests and enquiries.

Telitec Sales - sales@telitec.net Telitec Administration - administration@telitec.net Telitec Customer Services - customerservice@telitec.net Telitec Technical Support - support@telitec.net Contact our multilingual technical department if you experience problems with the connection. If you call us outside of working hours, just leave us a message and we will get back to you at the earliest opportunity.

Account and Billing Information To check your latest call history and to view previous bills, choose the My Account link on Telitec web pages, which will take you here https://client.telitec.net/

From there login with your Usuario (username) and Clave (password) which has been sent to you on your Welcome email.

********************************************************* R.M. de Alicante, Hª A98216, Fº 41, Tº 3038, inscripción 1ª, CIF Nº B-54106257 De conformidad con lo que establece la Ley Orgánica 15/1999 de Protección de datos de Carácter Personal, le informamos que sus datos personales serán incluidos dentro de un fichero automatizado bajo la responsabilidad de Telitec Connections, S.L., con la finalidad de poder atender los compromisos derivados de la relación que mantenemos con usted. Puede ejercer sus derechos de acceso, cancelación y oposición mediante un escrito a la dirección Ctra. Moraira-Calpe 82-B, 03724 Moraira, Alicante. Si en el plazo de 30 días no nos comunica lo contrario, entenderemos que los datos no han sido modificados, que se compromete a notificarnos cualquier variación y que tenemos el consentimiento para utilizarlos a fin de poder fidelizar la relación entre las partes.