Welcome to Telitec Low Cost Call Service
www.telitec.com
Welcome to Telitec Low Cost Call Service Thank you for choosing Telitec as your Low Cost Call provider. Please read through the following, which provides you with some useful information to help you enjoy our fantastic service. LOW COST CALL SERVICE Please remember to dial our prefix code 104040 in front of all outgoing calls until your line has been preselected with Telitec. Once the landline has been completely Pre-selected to Telitec, we will contact you by email to advise you and at this point you can stop dialing the prefix. If you have not already done so, please send us a copy of your latest Movistar invoice which is required to process your application. If you change your account details (Name/Passport/NIE/Telephone Number/Address) with Movistar then please contact us to inform us of the changes. If you have a digital alarm system you will need to get the alarm company to configure the system with the prefix 10787. All calls are billed per second. However, please note that when calling to mobiles you will always be charged the first minute and then per second thereafter. If you dial service numbers abroad (for example 08xx numbers in the UK) please note that these are Premium rate calls. Should your bank reject a payment then an administration charge of 10 euros will be added to the outstanding amount. Please ensure that you have given us the correct email address and remember to inform us of any changes. If you have any call packages with Movistar for international calls ("Planazo International") you must make sure this is cancelled with Movistar or it may stay active and you will continue to be billed for the package. If you have problems cancelling any packages then please let us know at this point and we may be able to cancel them on your behalf. Telitec will not be responsible for claiming back the charges for these packages once the line has ported, as Movistar will not refund them. Please remember that you have the line rental with Movistar and you will pay them directly for the line rental and equipment. Land line faults will have to be reported direct to Telefonica/Movistar.
Contact Us Never hesitate to contact us with your requests and enquiries. Telitec Sales - sales@telitec.net Telitec Administration - administration@telitec.net Telitec Customer Services - customerservice@telitec.net Telitec Technical Support - support@telitec.net Contact our multilingual technical department if you experience problems with the connection. If you call us outside of working hours, just leave us a message and we will get back to you at the earliest opportunity. Account and Billing Information To check your latest call history and to view previous bills, choose the My Account link on Telitec web pages, which will take you here https://client.telitec.net/ From there login with your Usuario (username) and Clave (password) which has been sent to you on your Welcome email.
********************************************************* R.M. de Alicante, Hª A98216, Fº 41, Tº 3038, inscripción 1ª, CIF Nº B-54106257 De conformidad con lo que establece la Ley Orgánica 15/1999 de Protección de datos de Carácter Personal, le informamos que sus datos personales serán incluidos dentro de un fichero automatizado bajo la responsabilidad de Telitec Connections, S.L., con la finalidad de poder atender los compromisos derivados de la relación que mantenemos con usted. Puede ejercer sus derechos de acceso, cancelación y oposición mediante un escrito a la dirección Ctra. Moraira-Calpe 82-B, 03724 Moraira, Alicante. Si en el plazo de 30 días no nos comunica lo contrario, entenderemos que los datos no han sido modificados, que se compromete a notificarnos cualquier variación y que tenemos el consentimiento para utilizarlos a fin de poder fidelizar la relación entre las partes.