Welcome to Telitec Wireless Internet Service
www.telitec.com
Welcome to Telitec Wireless Internet Service Thank you for choosing Telitec as your Wireless Internet provider. Please read through the following,
which provides you with some useful information to help you enjoy our fantastic service. Wireless Internet Service You have chosen one of our Wireless Internet packages. (See welcome email to confirm your package) Cancellation within this period will incur a cancellation charge of 100,00₏ plus Iva. We require one months’ notice for cancellation of the service. After initial contract we will continue to charge your monthly fee (depending on your package) unless you have advised to cancel at this stage. You can now cancel without penalty by giving one months’ notice. Wireless Internet services are generally activated within 7 - 10 working days, and this depends on many factors including the location, weather and if it is a new connection or re-location. Telitec SL will contact you upon activation of the connection to arrange shipment or collection of your new ADSL router. As previously informed by our Sales Team, payment for install, router and additional equipment will be taken the day after installation. Any administration fee will be taken in advance, before your application is processed. You will receive a full copy of our Wireless Internet terms & conditions, detailing contract and cancellation policy. Telitec will charge one month in advance for Wireless Internet according to the package chosen. The first month will be charged on a pro-rata basis, according to the date on which the service is activated. The first monthly invoice will therefore include the pro-rata charge plus a full month in advance. Installation
The installation of the service will be confirmed by our infrastructure department, confirming date and time. Existing Service If your new Telitec wireless internet service is replacing an existing internet or landline system then it is your responsibility to cancel any existing services that you no longer require, as this will not happen automatically when the Telitec wireless service is installed. Telitec can request for cancellation of existing Movistar services on behalf of the client, for which you will be required to sign an authorization form (this can be supplied upon request). Telitec cannot cancel your existing services with any provider other than Movistar. If you would like more information about moving your existing services to Telitec please contact our sales team on 96 574 3473.
Contact Us Never hesitate to contact us with your requests and enquiries. Telitec Administration - administration@telitec.net If you wish to reconnect your internet according to regulations of your contract, please email us direct for fast activation! Or for temporary suspension, you just need to give us 1 months notice. Telitec Technical Support - support@telitec.net Contact our multilingual technical department if you experience problems with the connection. If you call us outside of working hours, just leave us a message and we will get back to you at the earliest opportunity. PLEASE NOTE: If your internet connection is not working for any reason, your VoIP telephone will not work either. It is not possible to call EMERGENCY SERVICES from your VoIP Line and Telitec recommends always having another telephone line (landline or mobile) as backup for this purpose. Telitec Customer Services - customerservice@telitec.net Telitec Sales - sales@telitec.net Account and Billing Information To check your latest call history and to view previous bills, choose the My Account link on Telitec web pages, which will take you here https://client.telitec.net/
From there login with your Usuario (username) and Clave (password) which has been sent to you on your Welcome email.
********************************************************* R.M. de Alicante, Hª A98216, Fº 41, Tº 3038, inscripción 1ª, CIF Nº B-54106257 De conformidad con lo que establece la Ley Orgánica 15/1999 de Protección de datos de Carácter Personal, le informamos que sus datos personales serán incluidos dentro de un fichero automatizado bajo la responsabilidad de Telitec Connections, S.L., con la finalidad de poder atender los compromisos derivados de la relación que mantenemos con usted. Puede ejercer sus derechos de acceso, cancelación y oposición mediante un escrito a la dirección Ctra. Moraira-Calpe 82-B, 03724 Moraira, Alicante. Si en el plazo de 30 días no nos comunica lo contrario, entenderemos que los datos no han sido modificados, que se compromete a notificarnos cualquier variación y que tenemos el consentimiento para utilizarlos a fin de poder fidelizar la relación entre las partes.