EXPORT MARKET
TRRG PDI SYSTEM
TRRG Invest in Online Process-Quality Initiative EXPORT PROCESS IMPROVEMENT
T
he last year has seen TRRG’s export team working hard to develop and embed an online
process quality initiative into the manufacturing processes of our global network of dealers. One key objective was to implement a PreDelivery Inspection (PDI) system commensurate with TRRG’s manufacturing sites across Europe, the aim from the outset being to ensure that the customer experience is the same regardless of where a client procures a TRRG product and that the build quality at our dealers is identical to that of a TRRG subsidiary built product. The initiative doesn’t just encompass the PDI process, it also includes an online warranty registration and warranty claims process. With multi-device compatibility, the system can be used across mobile, tablet and desktop devices and
protects
against
errors,
ensuring
that
any repair or parts are correct for the equipment. Jeremy
Boanson-James,
Export
Manager
for
been
TRRG
has
Technical leading
the
charge to implement the initiative at all dealers and
has
so
far
received
a
great
reaction.
He said: “I’ve been visiting our dealers and assisting with training to help employ the system for all TRRG vehicles leaving its production lines.” 40
TECHNOLOGY & INNOVATION
