DMRflash Issue 1 - 2013

DMRflash PUBLISHED BY MCCRESOURCES

Hytera successful in

Job ticketing for

New PMR event in

mining industry

MOTOTRBO

Germany, CCExpo

1 2013

1

In this edition...

14 March 2013

NEW S

03

Phased upgrades to DMR

04

Featured product: Job Ticketing for MOTOtrbo

05

Effective DMR radio software applications

09

Safemobile unveils Radiobridge market

10

Kolibri systems - Dutch pride on control room software

11

Hytera to deliver DMR communications in mining industry

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CCExpo, new PMR event in Germany

14

New members for the DMR association

TETRAFlash “Dragon House” Dragonweg 57 2 2 1 5 B N Vo o r h o u t The Netherlands Editor-in-Chief: Agnita Cheung

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Phased Upgrades to DMR White paper

A common hesita-on many organiza-ons have toward upgrading their networks to DMR is the significant -me and cost associated with changing all of their radios at one -me. This is especially complex when there are radios spread across large geographical areas or where minimal disrup-on is cri-cal.

By using an interoperable radio management system such as Omnitronics’ DX-­‐Altus, radios on differing protocols can all connect on the one network. This means that organiza-on’s can replace their analog radio’s across mul-ple budget periods whilst s-ll maintaining communica-ons between both analog and DMR radio’s.

between the DMR radios and the DX-­‐Altus system. It translates voice and data into a common language, without losing func-onality.

Finally, and perhaps most importantly, this flexibility means that organiza-on’s can be confident that they will not be locked into a radio technology that becomes outdated. They can adapt to future needs and advances in technology without changing out their whole system.

Learn more about the DX-­‐Altus by visi-ng www.omnitronicsworld.com.

And as far as the operator is concerned, their screen will look the same regardless of the protocol. It won’t maJer to them what is under the hood, just what func-ons are available on any par-cular channel. For example, the DMR channels may have the op-on of Individual Calling whilst for the analog channels may have the op-on for Selcall.

This is all made possible by the DRG-­‐100 digital radio gateway which provides an interface

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FEATURED

JOB

TICKETING for MOTOTROBO

Now you can improve your business processes, automate the job workflow to your employees, reduce voice traffic, system usage and reaction time and receive maximum visibility on your jobs in one go!

We found TRBOnet’s Job Ticketing a great innovative solution from TRBOnet.

The application, Job Ticketing enables 'Job Ticketing' feature for MOTOTRBO SL radio users. Workers get an extremely easy control of their tasks with a simple predefined responses menu while the Management gets a very effective and user-friendly tool to control business processes.

The dispatcher easily creates a New Ticket or a ticket based on an existing one in TRBOnet Job Ticketing Module. A radio user receives a task which is displayed in the MOTOTRBO Job Tickets menu (SL radios only)

In this way, the user can simply accept or reject the assigned ticket by using the standard menu options (Quick Reply for full display radios) When the job is done, the user just sends "Complete" message to the Dispatcher. TRBOnet tracks the status of all tickets in real time and notifies a dispatcher if a ticket is about to be overdue.

By using Job Ticketing, management will always know who is working and on what, when the dead-line is and how long the job actually took.

Job Ticketing is a great solution for hotels, transportation, emergency services and other mission-critical enterprises.

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Radio Locator Dispatch Text log New ways to connects people across radio networks

Unfortunately when communication is needed most during extreme weather or emergency situations, those networks can go into overload and crash.

Why so many are turning to a more reliable source of communication It’s of increasing concern to many companies and organisations, particularly those who need to keep in touch and keep operating under emergency or challenging situations, that the current cellular and other networks have a high potential for failure.

There is an alternative. Until now combining reliable radio networks with new technology has not been readily available.”Data Over Radio” a sal company from New Zealand has developed easy to use software that allows quick and easy integration into most of the popular analogue and Digital radio technologies available on the market.

For instance, there are many businesses who work in

topographically difficult environments or remote locations and want to keep in touch via email, but again access to cellular and other networks are not available. “Radio Email” is easy to set up, more affordable than other wireless networks and can be mobile.

Radio Email is a simple solution to the problem of relaying messages and documents to operators who are either in remote areas or in locations where weather or other conditions make use of other telecommunication networks impossible. Radio Email is easy to configure and learn and can be used in conjunction with a normal Internet based mail or messaging system.

Other Data over Radio solutions A computer based location system allowing people and vehicles to be located and monitored across conventional radio networks.

The Radio Dispatcher software is a complete computer aided dispatching system running on windows XP professional operating system

2007

Text data files and text messages sent over conventional radio. Text Logger is a software solution that allows the sending and receiving of text files across conventional radio networks. contact: gary@dataoverradio.com DMRflash - 4

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NEWS Energy Supplier Mark-E Commissions the First Hytera DMR Tier III Radio System in Germany

suppliers, transport companies and industries. The use of modern digital processes for voice and data transfer makes DMR particularly well suited as a successor to analogue private mobile radio systems, and it also helps mitigate the effects of an increasing shortage of frequencies in this frequency band.

Mark-E, a subsidiary of the Hagen-based ENERVIE Group and, with over 300,000 customers, one of the largest energy suppliers in the state of North RhineWestphalia, has commissioned the first DMR Tier III trunked radio system supplied by Hytera Mobilfunk GmbH in Germany. DMR (digital mobile radio) is a new digital radio standard for professional radio applications and has been specially tailored to the requirements of energy

The scope of the project for Mark-E includes nine DMR base stations, two switching nodes connected to the telephone network, network management, a dispatcher system and over 80 mobiles for installation in vehicles and handheld radios. On 19th November 2012, the system was set to test mode; once the test phase has been completed, operation will commence and it will completely supersede Mark-E's analogue private mobile radio system.www.datasat.com/tetra

Tait completes DMR-ready network for French motorway operator Sanef Tait Communications has successfully installed the first phase of an advanced DMR-ready critical communications solution for one of Europe's largest motorway operators.

Sanef, which operates more than 1,000 miles of motorways in the north and east of France, has implemented two interconnected TaitNet MPT-IP trunked networks comprising 34 four-channel sites in the northern half of Sanef's operations.

The network incorporates an Actionet Gateway from Tait, allowing straight-forward migration from SANEF's legacy analog network to a fully redundant digital IP backbone.

Twelve more sites will be added to the network in 2014.

Hans van der Linde, Managing Director, Tait EMEA, says: "We worked closely with Sanef throughout the design, installation and testing phases to ensure complete confidence in the new digital system. Tait provided seamless migration to the new DMR-ready TaitNet MPTIP network, helping Sanef to achieve their organizational objectives without interruption."

Sanef uses its mobile radio network to link its motorway surveillance teams with their central operations room—a critical requirement, especially at peak traffic times.

The fully redundant Tait network design eliminates any single points of failure, proving Sanef with a truly resilient network for critical wide-area communications.

"One of the IP network sites suffered a temporary outage during testing, but the TaitNet system was unaffected, diverting communications to the Network controller backup site and continuing to operate effectively," adds Mr van der Linde.

"Users were able to continue communicating on the network without any noticeable difference or risk to their operations."

Through modular base-station and network design, Tait offers a migration strategy which enables TaitNet MPT-IP networks to move to DMR simply and progressively.

Both TaitNet MPT-IP and DMR are based on a common IP platform, meaning that much of the infrastructure equipment can be reused, minimizing installation time and cost.

"Planning for future communications in partnership with Tait means an expert team is right there at each stage, designing, managing and supporting the changes, working to an organization's timeframe to minimize any impacts on budget and service," says Mr van der Linde.

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Safemobile launches new website The new SafeMobile website is an interactive online resource center, developed to be a comprehensive source of information for all SafeMobile products and services. The site provides dealers, carriers, resellers, partners, and prospective customers from all vertical markets the information and guidance they need to

Teldio and NeoTerra Ink into a strategic partnership covering MOTOTRBO Applications.

Starting February 1, 2013, Teldio will begin selling the newly supported NeoTerra DMR applications providing MOTOTRBO dealers and end users an alternate point of contact for a robust portfolio of vital digital two-way radio applications in enterprise settings.

Teldio Corporation, a leading solutions provider of telecommunications integration for Digital Mobile Radios (DMR), and NeoTerra, a leading provider of GPS and text messaging applications for two-way radios, announced today a multi-year distribution agreement designed to mutually benefit both companies by better serving their channel partners and end customers in North America.

The agreement will see Teldio become an authorized distributor of NeoTerra’s neoConneX, neoNytro and zapMail products. Further collaboration in the areas of

enhance their two-way radio communication with industry leading and innovative data applications.

The user-friendly, new design provides content with a ‘read, watch and play’ philosophy allowing readers to gain the information they need in a format they prefer.

Multilingual capabilities, an interactive widget, a custommapped dealer locator and well organized content and collateral make the new SafeMobile website the industry leader in Data Solutions resourcing.

Marketing, Support, Research and Development are also planned.

“The arrangement between our two companies will allow NeoTerra to broaden its distribution channel in North America via the established Teldio US based sales team” said Ewan Crawford, President & CTO, NeoTerra Systems.

Starting February 1, 2013, Teldio will begin selling the newly supported NeoTerra applications providing MOTOTRBO dealers and end users an alternate point of contact for a robust portfolio of vital radio applications in enterprise settings.

“One of our ongoing objectives has been to provide channel partners and end customers a single point of contact for their radio applications and solutions, today we are one step closer to achieving this. Our partnership agreement brings us closer our goal of simplifying the process of integrating applications to digital two-way radios networks” said Teldio CEO Carl Carruthers.

Necom software wins Motorola Best radio Applications partner 2012 Neocom Software Ltd, a worldwide Motorola Application Partner for MOTOTRBO™, has been named as winner of Motorola Solutions’ Best Radio Application Partner for 2012. This prestigious honour has been awarded by Motorola Solutions in recognition of outstanding performance across the year.

Marco Landi, vice president, channels, Motorola Solutions EIA “The Motorola Solutions partner awards are an opportunity to recognize the best work that our channel partners deliver to customers. Hailing from every part of our region, winners share an exceptional ability to understand customers’ needs, build relationships and deliver top-quality solutions.”

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Unveils RadioBridge Market Concurrent with the 2013 International Wireless Communication Expo, (IWCE) held this week in Las Vegas, NV, SafeMobile, Inc. is planning to unveil its highly anticipated, RadioBridge Market.

Conceptually, the one-two combination of the SafeBridge exchange unit and RadioBridge Market takes aim to transform two-way radio data applications and the way their users communicate.

As the catalyst at the heart of the RadioBridge™ Market ecosystem, SafeBridge™ is more than just a way of transmitting data. It is the main component of a complete exchange system, designed to integrate digital two-way radios with the world of Android, Apple and Windows mobile data applications.

By offering the bridge between digital two-way radios and WiFi networks, SafeBridge™ enables a new class of customized data applications for business, government and enterprise solutions on existing private radio networks to offer an alternative to public cellular options.

While the concept of applications for mobile devices is not new, only a small percentage of apps available on the market today serve the needs of the business, government and enterprise community and they are reliant on monthly data surcharges and open-network

connections. Today, RadioBridge will play a major role in winning customers of these segments over to the digital two-way radio platform due to increased privacy and security, combined with no monthly fees for data usage on two-way radio networks. RadioBridge Market Apps are now the most attractive and cost-effective avenue for mobile data solutions.

Classes of applications include: Total Radio Remote Control, Push-To-Talk and call recording to your radios via WiFi enabled devices, Image Capture and Processing, Mobile Forms (E-ticketing, E-Citations, Work-Orders), Proof of Delivery and Signature Capture, Biometrics and many more!

Several points separate the RadioBridge App Store-from the previous attempts at mobile radio applications.

By having a central repository for applications, consumers can more easily locate apps they seek. And with the ability to interface with two-way radio app developers, consumers can request and customize apps anytime, to suit their exact business needs. In addition, the RadioBridge platform also allows for partnership in building a community of developers seeing employment opportunities.

An important point about RadioBridge Market is that, SafeMobile intends for RadioBridge apps to extend the digital mobile radio system's capabilities. This means two-way radio sales will improve exponentially as they become relied upon as the communication framework for the applications and solutions that evolve with time.

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Dutch Pride To create its PMR solutions, Kolibri Systems brings together over 25 years experience in control room operations and software development.

The company designed key mission-critical applications for the police and fire brigade control rooms across the Netherlands.

Software, the key to success Kolibri Systems develops software that unifies divergent dispatch and control room systems and technologies into one unified central interface. Kolibri’s control room interface platform heightens communication and coordination among emergency response and security organizations and improves operational efficiency. Organizations benefiting from Kolibri’s solutions include security companies responsible for protecting the public at events; staff and infrastructure at

key institutions (e.g., museums, sports and cultural events); industrial plants (e.g., oil and gas refineries, power plants, offshore platforms); public transportation (e.g., railway companies, etc.); small airports; and municipal emergency and safety entities (e.g., fire brigades, police).

The power of Cuperus consultants Kolibri is an initiative of Cuperus Consultants, which has been developing software applications and interfaces for mission–critical communications systems for over 25 years.

Most recently, Cuperus Consultants developed the control room interfaces for the Public Safety sector in the Netherlands, connecting over 20 control rooms with Motorola switches for the Public Safety network for Police and emergency services (C2000).

Cuperus (www.cuperus.nl) and Kolibri Systems work closely together every day on innovative products and to support systems integrators and our customers.

Their small but experienced team offers customers flexibility and the ability to respond quickly to any request en their approach to software development, release management and testing, results in an easily managed and customer– driven product.

Kolibri Systems delivers its software and hardware solutions through experienced and respected systems integrators.

Recent success in the Rotterdam harbor Recently a redundant Kolibri solution (control room solution) was commissioned in Rotterdam at the largest transshipment company operating in the Rotterdam harbor.

For this this company, with its 24/7 year round production in a hazardous work area, communication is critical. This was one of the reasons that Kolibri was chosen as the preferred control room solution. The communication system is fully redundant, starting at the radio communications system to the Kolibri control room solution.

Kolibri Systems’s IP-based products unearth the full, rich functionality of TETRA, DMR, NEXEDGE and/or Analog, helping you to boost your control room’s capabilities and efficiency.

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Hytera Provides Reliable and Professional Support to Nantou Zinc Mine Background >> Burkina Faso, a West African country near the Sahara, is considered one of the most underdeveloped countries by a lack of natural resources. However, gold production has increased by 32% in 2011 in six gold mines, making it the fourth largest gold producer in Africa after South Africa, Mali and Ghana.

Hytera and Hytera partner in Burkina Faso International Wireless Ameritel have been directly involved in helping to solve some of the challenges faced by the Nantou Zinc Mine in Burkina Faso to Glencore International AG of Switzerland, owner of several mines worldwide.

Challenges >> Located in the north of Burkina Faso where the greatest threat to normalcy is safety, the largest challenge for Nantou Zinc Mine was the insecure social environment.

Therefore, they needed an effective communication system they could rely on to protect the international travelers visiting or working on the mine sites. Besides, they also had geographical challenges. Burkina Faso borders in the north with the Sahara where is very dry and the mines are underground, so several geological studies were required as part of the process to ensure good communications.

In order to provide two-way radio coverage between the surface (approximately 15 Km radius) and underground mining facility, the Nantou zinc mine wanted to establish a 4-channel radio

communication system so that their operators, engineers and mining experts could communicate with the various services on the ground.

Solutions >> The Nantou mine was built in a curved line, much like a ‘S’, and at each bend, an enclave was built using gigantic caverns. These bends created blind spots and, consequently, further difficulties related to the project. In order to avoid signal loss, Ameritel installed switches every 100 meters for signal regeneration, assuring uninterrupted communications between the site surface and all parts of the tunnel.

In phase one, Ameritel International Wireless recommended and installed a 4-channel Hytera DMR system, linking two RD98X repeaters from the surface via a wireless data system to six other RD98X repeaters inside the tunnel, which allowed them to obtain very clear seamless communications to 300 meters inside the tunnel.

Finally, 32 RD98X repeaters, 20 PD70X portable radios with DMR system were installed when the project was completed.

Benefits>> Nantou chose Hytera DMR system without any hesitation when they wanted to build a more secure and reliable communication network, because they understood that the products offered by Hytera guaranteed the smooth running of the event.

During the whole project, Hytera and its partner Ameritel International Wireless provided reliable and professional support to customer.

Equipped with Hytera DMR system, Nantou could still use the existing analog equipments by other manufacturers, which they already owned.

Now workers in the tunnel, cranes, bulldozers, dumpers and in the fields feel more secure with the application of efficient Hytera system. It’s inspiring that all seven

mines operating in Burkina Faso are now using Hytera radio equipments.

Voice from Customer >> "This system is being used with twenty PD70X portable digital radios and the end users are very happy with the overall performance of the system. Further expansion of the system is planned in the future."

—Rob Smith Perkoa, Project Manager, Nantou Mining Burkina Faso SA

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Digital Radio BOS: Exchange of experiences among practitioners At Critical Communications Expo (CCExpo) in October forces of public safety authorities and organizations (German acronym: BOS) have for the first time the opportunity to exchange their existing experiences with Hamburg’s emergency forces.

Hamburg‘s project manager Günter Krebs: „The set up of the network was a little stressful, but the effort was worth it. Naturally, there is a lot of work ahead with such a big project. But one thing is certain: digital radio is working well, has proven itself in large scale operations and is further developed.“ Hamburg is using the digital radio since 2006. First in a net that was specifically rented for the Football World Cup, since 2007 in the nationwide net. After a couple of years of testing Hamburg’s emergency forces are convinced at least since the beginning of 2012: digital radio is indispensable.

Hamburg’s fire brigade is using the tunnel radio of the underground and the emergency ambulance is employed GPS supported. The police have replaced all old radio channels with it, large scale operations have been handled with it and slowly there is a certain routine. Ambulances get their place of action via SDS to their navigation devices etc.

Now it’s time for technical discussions. For this reason Hamburg will participate in CCExpo in October focussing on the use of digital radio for fire brigades and rescue services.

CCExpo is the branch event for mission critical communications, professional mobile radio (PMR) and control rooms – independent of technology or manufacturer and neutral to associations.

It takes place 23rd and 24th October 2013 in Hamburg-Schnelsen under the patronage of Michael Neumann, Senator (Minister) of the Interior and Sports of the Free and Hanseatic City of Hamburg.

It is the 13th event covering the topic of mission critical information and communications of the specialist event organizer Exhibition & Marketing Wehrstedt GmbH (EMW).

The 10th Control Room Congress,

that had taken place in Cologne the previous years, will also be organized in the frame of CCExpo 2013 on 24th October. As in previous years it is moderated by Gerhard Schulz, Head special IT-operations, Police Hamburg; Head project Control Rooms, Project Group BOS Hamburg (Head working group Control Rooms).

CCExpo offers reports on indoor coverage radio systems, procurement issues, legal questions, operation, infrastructure projects, technical guidelines for control rooms, introduction of eCall, standardization, vocational training as well as future technologies.

Additionally, projects from Germany‘s neighboring countries are presented.

Parallel the coordination conference of Federal and Länder project leaders of BOS digital radio (AbKo) has decided to hold its session on 23rd October parallel to CCExpo. The President of the Federal Agency for Digital Radio of Security Authorities and Organizations (BDBOS), Rolf Krost, gives a report on BOS-net in the Communications Congress of CCExpo.

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In addition the Hamburg fire brigade organises its annual technical seminar on digital radio on 22nd October. The organizer will invite these participants afterwards to CCExpo. And the international Cassidian (EADS) User Group Conference will take place 24th and 25th October in Hamburg.

The organiser, that has successfully established PMRExpo with permanent growth over 12 years and developed the event to a leading international show in the field of professional mobile radio, creates with CCExpo a platform especially for all forms of mission critical information and communications.

CCExpo 2013 combines a specialised trade fair, a Communications Congress and the 10th Control Room Congress. In addition we offer a specialist dealer forum in the exhibition hall, short presentations of exhibitor highlights and a blue lights-forum for the exchange between all participants from government and private-sector side.

on Federal, Länder and municipal level. Of course CCExpo is Germany’s information and exchange platform not only for BOS, the „mothers and fathers“ of professional mobile radio. It also addresses the other target groups for mission critical information and communications: Energy, Local Public Transport, Industry, Transport and Traffic, Finance industry and Health.

Hamburg as a centre of technology, media, production and world trade offers the best conditions to have an extended international impact. Apart from the Western neighboring countries we also address in particular Scandinavia and increasingly Central and Eastern Europe. Especially in Scandinavian countries there are a number of projects and experiences, whose presentation in the frame of CCExpo will enhance the international exchange on the subject of critical communications.

CCExpo is the branch event for mission critical communications, professional mobile radio (PMR) and control rooms – independent of technology or manufacturer and neutral to associations.

All details for CCExpo are available up-to-date on our website: www.CCExpo.de

The competence in this field is now meeting in Hamburg this year.

CCExpo specifically picks up issues of non-police BOS, i.e. fire brigade, rescue services and civil protection

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Four New Category 2 Members Join the DMR Association Four leading System Integrators from Europe, Oceania and North America, join a growing global Association focused on removing barriers to interoperability and supporting innovation and adoption of the standard

demonstrate the business advantage that DMR can deliver.

PRESCOM supplies integrated critical communication solutions to public safety, maritime rescue, transportation, utilities communication centers for more 30 years all around the world. Its leading-edge and innovative control room systems support any kind of radio technology (conventional, trunked, TETRA, P25, TETRAPOL, DMR, ...) and allow heterogenous interconnections and conferences.

The Digital Mobile Radio (DMR) Association warmly welcomes Logic Wireless (New Zealand), Prescom (France), Raven Electronics Corporation (USA), and Xworks (New Zealand) as new DMR Association members.

“I am delighted to welcome Logic Wireless, Prescom, Raven Electronics Corporation and Xworks to the DMR Association as Category 2* members. Today, the DMR Association that can boast 56 members amongst equipment manufacturers, application developers, system integrators, test equipment manufacturers, users, regulators and operators. Our Category 2 members play a key role in providing end-users with the tools, services and applications they need to take full advantage of the benefits of DMR technology and are fundamental to the success of the standard”, said Mario Micheli (of Selex ES, Italy), Chair of the DMR Association.

About the new members Logic Wireless was founded in 2004 to deliver communication systems for the professional 2-way radio market in Oceania. As distributor of Hytera and Tait radio products we have been working with the DMR technology for 3 years and are demonstrating the strength of DMR to our market.

To take full advantage of the capabilities DMR offers we are developing, with local partners, a dispatch and data interface application as well as data specific accessories based on the DMR standard interfaces.

We are integrating DMR for our customers to

PRESCOM provides free API’s to manage communications from external IT applications to VoIp recorders.

Raven Electronics Corporation has been in the telecommunication industry for 45 years. Located in Reno, Nevada they design and manufacture modern digital signal processing based communications systems.

Raven is an engineering factory that provides specialized solutions for interoperability, voting, VoIP applications and much more. Raven also manufactures Digital, Analog and SATCOM Orderwire.

Xworks provide radio interoperability and connectivity solutions to a diverse range of industrial and commercial customers. Whether the target market is public safety, mining or transportation, our products find application wherever robust and reliable radio communication is vital.

Our radio over IP product range, including RoIP gateways and Crosswire dispatch software, provides the foundation for building flexible, IP based, radio dispatch and linking systems.

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