C&I Retailing Magazine October-November 2023

In this issue

Regulars

08 Face Time

Clare Hart-Davies, Managing Director, Retailquip

12 Store Review Sodexo Australia

Features

16 Functional Beverages

Work smarter with better-for-you drinks

20 Pet Care

The presence of the booming industry in P&C

24 Roadside Retail

The ever-changing face of the P&C landscape

28 Tobacco/Vape

A pivotal category in a time of evolution

New Products

32 Product Ranging

We bring you all of the latest new product launches

Industry Experts

54 Opinion

Theo Foukkare, AACS; Darren Park, UCB Stores; Mark Cameron, Moneytech; Lou Jardin, SPAR; Marianna Idas, eLease Lawyers

Latest News

64 Industry Updates

Beam Suntory; Petrol Station Fire; 7-Eleven; Illicit Tobacco Bust

68 Petrol News Ampol; Viva Energy; bp

ON THE COVER

Oat milk is growing in popularity but there’s one space where you can’t find many oat milk options: flavoured milk. TOATL has poured the deliciousness of old school flavoured milk into a new plant-based option that’s 100 per cent yum. For more information, contact The Distributor Group team on 1800989022.

CONTACT DETAILS

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E: magazine@c-store.com.au

Group Publisher

C&I Media Pty Ltd

Safa de Valois

Commercial Director Safa de Valois safa@c-store.com.au

Editorial Director

James Wells james@intermedia.com.au

Managing Editor Thomas Oakley-Newell tom@c-store.com.au

Art Director

Alyssa Coundouris alyssac@intermedia.com.au

Production Manager

Jacqui Cooper jacqui@intermedia.com.au

Production Assistant

Natasha Jara magazine.material@intermedia.com.au

Prepress

Tony Willson

PROUD MEMBERS OF:

The fuel you need

Welcome to the latest issue of Convenience & Impulse Retailing magazine, your trusted source of insights and trends in the fuel and convenience retail sector.

In this October/November issue we meet Clare Hart-Davies, Managing Director of Retailquip, who at just 27 years-old is determined to build on her father’s legacy. Then off we go with Sodexo, a unique P&C offering that caters to the booming energy and resources sector of Australia, feeding thousands of hungry workers each week.

In an era of transformation, convenience stores are reimagining themselves as retail destinations of the future. In our insightful feature on the future of convenience stores, we explore the adoption of technology, and customer experience enhancements that are driving this evolution.

Finally, we examine the ongoing discussions surrounding tobacco and vaping. Our coverage on this contentious topic provides a view of the industry’s landscape, regulatory developments, and the impact on convenience store owners and their customers.

INFORMATION PARTNERS:

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We then look at the emergence of functional beverages. From energising cold brews to healthy, refreshing options, our feature on functional beverages will shed light on how the fridges of P&C sites are transforming.

Pets hold a special place in many Australian households, and P&C sites are increasingly recognising this. Our coverage on pet care products delves into the rising demand for pet-friendly offerings, showcasing how petrol stations are becoming one-stop shops for both two-legged and four-legged customers.

As always, we are grateful for our regular columnists Theo Foukkare, CEO of AACS, and Darren Park, CEO of UCB Stores. We also have special opinion pieces from Lou Jardin, Managing Director at SPAR Australia, Mark Cameron, Chief Business Officer at Moneytech, and Marianna Idas, Principal at eLease Lawyers.

I hope you enjoy the issue, and I look forward to catching up with you all at the C&I Expo on 19-20 October at the ICC Sydney. See ya soon!

Cheers, Thomas Oakley-Newell

Safa de Valois

Alyssa Coundouris Thomas Oakley-Newell James Wells

Baked for cookie lovers

Baked to perfection in Byron Bay, Byron Bay Cookies are full of luscious ingredients and harmonious flavour pairings, delivering a moment of indulgence with each bite. Crafted with passion from premium ingredients, each cookie takes inspiration from the essence of Byron. Originally sold at the local markets over 30 years ago, Byron Bay Cookies now spread their crumbs worldwide. With flavour profiles including classics like White Choc Macadamia, Dotty, and Triple Choc, as well as a popular gluten free range, Byron Bay Cookies are the ultimate treat for cookie lovers. Available now from The Distributors – contact your local warehouse today to order your delicious Byron Bay Cookies. www.the-distributors.com.au

IPL Retail Group is crafting retail experience

Embark on a journey of retail excellence with IPL Retail Group’s exquisite collection. Elevate your retail venture through IPL’s premium product selection, featuring top-tier mobile accessories, trendy sunglasses to effortlessly stylish footwear. Our expansive array captivates diversity in each facet, appealing to a broad audience and igniting a surge in retail sales. IPL’s legacy of unwavering quality, where every product embodies authenticity and excellence, makes a distinct mark on the retail landscape. Enchanting displays and targeted campaigns redefine marketing strategies, empowering your retail odyssey, transforming every moment into an opportunity for unprecedented business expansion across diverse markets. support@iplretail.com.au

Handmade Food Co sandwiches, when and where you need them

The Handmade Food Co’s awesome Everyday Café range of sandwiches, wraps, toasties, and more are available nationally right now. Whether you’re in Melbourne or Mackay, Kalgoorlie or Kyogle, The Handmade Food Co has stock across the country available for order. All products are supplied by its extensive network of distributor partners including PFD and Bidfood as well as various Countrywide, NAFDA and independent distributors. Give The Handmade Food Co a call or drop them an email and they will help you start ordering the Everyday Café range today.

info@thehandmadefoodco.com.au

1300 722 748

Honest Gum shakes up the gum industry

Honest Gum’s new plant-based natural chewing gum is sustainable, compostable, ethically sourced, and most importantly, tastes delicious. The Ginger Lemon flavour, which is great for travel sickness and nausea, proved especially popular during winter as people travel to warmer climates. Honest Gum is also available in three other flavours – Eucalyptus Mint, Fruit, and Cinnamon – with 12 pieces per pack at a RRP of $3.95. To stock Honest Gum, contact Marie Hatzimihalis.

chewnatural@honestgum.com.au

0405 048 575

LEGACY BUILDING

I WAS BORN in Tamworth, NSW, as the youngest of four girls – just one minute younger than my twin sister, who never fails to remind me. We also had two female dogs, a female cat, a couple of female cows, and Dad even swore the goldfish was a girl.

Everyone said “poor you” to Dad when they learnt he lived his life surrounded by so many women, but he always said he was the luckiest man alive! We all grew up looking up to our Dad.

I’ve always been a natural leader. I used to force my sisters to star in home videos, that I of course directed, and I became school captain of both my primary and high schools. At school, I was a very academic, well-behaved, and sociable child. I played the flute and piano, I sang (poorly), and played several sports – netball, tennis, and touch football.

My first job was working at Target and from there I did my fair share of retail and hospitality jobs as I grew up. I’m a fantastic check-out chick, a dedicated fitting room attendant, a highly efficient shelf stacker, and an average (at best) barista.

I was lucky to travel with my parents when I was young, and because my Mum is from the UK, I have

dual citizenship, which allowed me to study and work abroad. I took advantage of that when I was completing my sustainability degree, by studying part of it in Sweden. I have also volunteered as an au pair and farm worker in France. I have a goal to travel to as many countries as I am years old – I’m up to 28 now so far.

Straight out of university I worked for a Canadian engineering consulting company, Hatch. This really kick-started my career, as I was able to learn a lot quickly and took on a lot of responsibility and autonomy from the onset.

I have since worked in several global engineering and environment firms in the mining, energy and infrastructure development sectors, alongside multi-disciplinary teams on sites across Australia and abroad to develop integrated environmental and sustainability solutions.

When my father received a shock diagnosis of a terminal illness, our family were forced to consider all options for the future of Retailquip, the business my parents, Tom and Jacky Hart-Davies, started in the home garage 22 years ago.

It quickly became evident that what the company really needed was a reinstatement of someone who would carry forth the same values and supportive family environment that our employees and customers had become accustomed to.

It was then that I decided to make the move from my previous career in consulting to the family business. It was not three months later that my father tragically passed away. Talk about a steep learning curve.

Becoming Managing Director of a national company at 27 years of age was certainly a big change and challenge for me, and every day I’m attempting to fill the very big shoes of my Dad.

Dad bounced out of bed every morning and lived his life for those around him. He loved his job, he was passionate for making change, ran a business based on family values of empathy, honesty, and compassion; and his employees and clients were his friends. It was through my Dad’s determination, dedication, insight and (to be frank) stubbornness, that Retailquip is where it is today.

In five years’ time I hope that Retailquip is continuing to change the way that Australians handle their goods. I hope we reach the stage where there isn’t a product you can buy in Australia that hasn’t travelled on a roll cage at some point in its distribution network. I hope that Australian corporations, retailers, warehouses, postal networks, and distributors are finally realising how quickly we can distribute anything when it is on wheels.

Having a background in sustainability, my advice for retailers would be to slow down, step back, and seriously consider if they’re doing everything they can to be socially and environmentally conscious.

Becoming Managing Director of the family business, Retailquip, at just 27 years-old, Clare Hart-Davies is determined to build on her Dad’s legacy. This is her story…

Supporting small Australian family-owned businesses like ours keeps our economy turning, and if Covid has taught us anything, it is the importance of having the ability to access goods faster and simpler. We are on a mission to improve supply chain efficiency, and with the cost of living crisis crippling Australians, there has never been a better time for retailers to consider where they can save time in their supply chain (which in turn saves money which should mean savings for the customer). We need support from all stakeholders to advocate for change so that the benefits of these efficiencies can trickle down to the consumer.

Our grocery and retail environment would be so much more efficient if suppliers and retailers worked together. Having recently travelled to Sweden to learn more about their distribution networks, it is clear to me in the short time I have spent in this industry that Aussies have a fair way to go in streamlining our supply chain systems. As Dad would say, “the more times someone touches that box of Cornflakes, Clare, the more expensive it becomes”.

I have managed to navigate the last 12 months with the support of my family and friends, especially Mum and my wonderful husband, Jarrod, who also works in the business with me. Outside of work I can be found gardening, camping, walking the dog, or baking up a storm. Although my family is now spread across the country, we are still very close and catch up regularly.

My short and diverse career has given me many highlights, but learning that Dad’s name is synonymous with materials handling in Australia has been humbling for me and made me very proud. As I learn the ropes and aim to continue his hard work, I have been so grateful to have the support of our long-term dedicated employees, our customers, and suppliers, and the whole industry.

I think whatever is around the corner for me, nothing will compare to working alongside my dad and keeping his legacy alive. ■

“Supporting small Australian family-owned businesses like ours keeps our economy turning, and if Covid has taught us anything, it was the importance of having the ability to access goods faster and simpler.”

– Clare Hart-Davies, Managing Director, Retailquip

Tom Hart-Davies and his four daughters – captivated as always by his charismatic, positive and lively spirit

The growing Hart-Davies family on their annual family holiday. Clare is an advocate for a healthy work life balance and spending valuable time with family (matching hats are optional)

Wet wipes make life convenient - but until now they have not done much for the planet in the long term. Wipes are a huge environmental issue, contributing 25,000 tonnes of plastic to landfill each year in Australia.

The folks at CleanLIFE took just 18 months to develop and deliver to supermarket and convenience shelves a product that revolutionises the wet wipe category.

Soothing moisteriser

Extra gentle on baby and newborns

Non-irritating, enhanced with native Jojoba

For all enquiries, please contact enquiries@jcsm.com.au

A worksite wonder

RUNNING OVER 60 convenience stores and 40 taverns, mostly at energy and resources sites in remote regions of Australia, Sodexo is a unique and vital convenience offer.

Operating in 53 countries, Sodexo's 422,000 employees serve 100 million consumers each day. In Australia, Sodexo has more than 5,000 employees serving clients in over 100 locations across the country through its unique combination of on-site food and facilities management services.

Daniel Zarew, Head of Retail at Sodexo Australia, said that Sodexo’s aim is to provide customers with a retail experience that not only compares to what they would find in a metro retail outlet but exceeds their expectations with offerings that are outside the typical convenience norm.

“They are operated as company sites, however, given we have numerous clients, we remain flexible and tailor the offer according to our clients’ needs and those of their employees and local residents.”

Servicing customers on their lunch break or before or after work, means customers have a very limited window in which to shop before they head off to work.

“Ensuring the range is easy to shop, well-stocked, and quick to transact is a crucial component of what we offer.”

Sodexo currently offers a comprehensive café program within its outlets, with the ‘We Proudly Serve Starbucks®’ coffee offer as well as an Indigenous coffee program.

“This is partnered by a café foodservice program offering a range of fresh pastries, and hot food items along with freshly prepared meals.”

Zarew explained that some of what Sodexo stocks is bespoke to specific clients to suit their requirements, while also managing a mainstream database of over 1500 everyday SKUs.

“Our team constantly reviews the range and manages what is stocked for each client and contract. Trends are important, and we work hard to stay close

Sodexo is a unique convenience offering that caters to the booming energy and resources sector of Australia, feeding thousands of hungry workers each week.

Words Thomas Oakley-Newell

to these and ensure our customers have access to the latest products.”

In addition to the core range, Sodexo also sells sporting goods to support its national Health and Wellness program along with pharmaceutical over-the-counter medications, clothing, and high-end telecommunications.

Over the past few years, Zarew has noted a shift in consumer behaviour, reflecting the broader demand for better-for-you alternatives, however the number of core hero products sold reflects a maintained desire for everyday staples.

“Both our clients and customers are demanding healthier alternatives be offered for sale; from 0.0 per cent alcohol beverages in the tavern to zero sugar beverages and better-for-you snacks in our convenience stores.”

Implementing innovation

Consumers are not the only ones creating change at Sodexo, with a number of sites rolling out selfserve checkouts, a move which Zarew said has seen sales exceed expectations.

“We are currently in discussions on a frictionless store pilot with a goal to launch our first such offer at the start of 2024.”

Implementing these technologies and ideas may seem like a complex and in-depth process but when offering advice to other retailers on how best to run a successful site, Zarew breaks it down remarkably simply.

“Work hard, pay attention to the details and try not to overthink things. Too often we see delays in decision making which can be costly and slow down any learnings. Don’t be afraid to take a risk either and look outside to other businesses to see what they are doing.

“You don’t need to have all the ideas; just be excellent at your execution which sounds easy enough but takes a lot of work and focus to achieve. Sodexo’s business is based around hospitality, which is in our DNA, so I think we do this very well.”

It’s that emphasis on good old-fashioned hospitality and great customer service that Zarew believes some retailers have forgotten about.

“To some extent, retailing needs to go back to basics, as some retailers have forgotten this. There is a lot of focus on omnichannel retailing and innovation, which is all well and good, but the simple experience of amazing customer service by an engaged customer service attendant is too often missed. No doubt the move to frictionless and digital retail will continue, but to lose sight of that critical customer service could prove costly for some.” ■

“You don’t need to have all the ideas; just be excellent at your execution which sounds easy enough but takes a lot of work and focus to achieve.”

– Daniel Zarew, Head of Retail, Sodexo Australia

Sodexo has a database of over 1500 everyday SKUs

Great customer service is key to Sodexo's success

The cafe offers fresh pastries, hot food items, and freshly prepared meals

PODCAST

In-depth coverage of news, events, and insights relating to the petrol and convenience channel, brought to you by the team at C&I.

Clean energy on the rise

The growing popularity of functional beverages has seen a number of new brands enter the market to provide everyday consumers with alternative, healthier beverage options.

Words Lizzie Hunter

ACCORDING TO THE Australian Association of Convenience Stores (AACS) State of the Industry Half Yearly Report 2023, the functional beverages category has continued to build on its strong growth in 2022.

Energy Drinks continue to drive strong value growth up +12.9 per cent after a +8.9 per cent growth in the first half of 2022. Both Flavoured Milk including Iced Coffee +12.9 per cent and Sports Drinks +12.6 per cent also recorded double digit growth.

Lisa Schilling-Thomson, National Sales Manager of Australian health and wellness manufacturer Halo Food Co, attributes the demand for healthier options to the health lessons learned throughout the COVID-19 lockdowns.

“I think our experiences throughout COVID lockdowns made us appreciate our mental and physical health a lot more,” Schilling-Thomson says.

“What’s really interesting is the fact that it’s not your typical gym junkies or athletes who are after healthier options. Halo Food Co recently conducted shopping research which showed it’s your everyday Australians, both men and women, who are actively seeking out healthier products.”

Schilling-Thomson adds the P&C channel is key for Halo Food Co’s ready to drink (RTD) protein shake Tonik.

“Tonik is a premium functional beverage brand that is available in a range of ready to drink solutions including high protein low carb, hydration and plant-based options, so it’s perfect for people on the go like who are after a healthier snack option when stopping off to fill up the car at the petrol station.”

Mark Curry, Founder of Savvy Beverages, says the P&C channel is key to his products because it’s where people turn to convenient, energy enhancing products.

“We’ve seen more functional drinks popping up in the Australian market within the last 12 months, which is being driven by changing consumer demands,” explains Curry. “Today’s consumers have the advantage of enjoying energy-enhancing drinks that last longer, are made from natural ingredients and don’t come with a sugar crash.”

Savvy Beverages, which provides nootropic drinks designed to improve mental wellbeing and performance, will soon be releasing a fourth flavour into the P&C channel, as well as a decaf option and a range of nootropic infused bars.

“We’re making it clear for customers why our offering is the best on the market through straightforward, comparison driven advertising methods, which is educating and empowering the customer while they enjoy a high-quality product,” explains Curry.

“On average, our products have 10-15 times more functional ingredients than the traditional energy drinks like Red Bull and V, and 20-30 times more ingredients than the other major nootropic drinks in the category.

“We’re calling our nootropic infused bars ‘brain food’, a healthy and delicious brain boosting snack for body and mind.”

Kristian Johannsen, Founder of Bobby, a Victorian produced ‘better for you’ soft drink, says the P&C channel is important to the brand’s growth strategy.

“Petrol and convenience is at the forefront of our strategy to grow the Bobby brand and increase the availability of our beverage range to on-thego customers who want a single-serve, chilled beverage that has the delicious soft drink taste but is low in sugar and in calories,” says Johannsen.

Prior to Bobby’s launch in May last year, the brand partnered with a petrol and convenience store chain to expand its availability nationally through P&C.

“Following a really successful launch into the P&C channel last year we are now excited to announce our new prebiotic soft drink range will soon be available via Viva Energy,” says Johannsen.

“We’re very keen to see how our new flavours perform as they haven’t been sold in the P&C channel before. However, when Kirks relaunched their creaming soda via Ampol, it went absolutely gangbusters, so I have a good feeling our creaming soda will do well in the next six to 12 months.”

Bobby isn’t stopping there, with plans to launch a further three new flavours in the P&C channel.

“We have our modern day twist on the international classic Dr Pepper, which we’re calling Dr Bobby,” says Johannsen. “We’re also launching a vanilla cola flavour which a lot of retailers have been interested in and then we’ll have our lemon lime flavour that will be sold exclusively via 7-Eleven.”

Johannsen says the functional beverage market is a constantly evolving space, driven by changing consumer expectations.

“I think people will always be looking for a healthier option without sacrificing taste and I believe Bobby is hitting that sweet spot. Based on our latest figures, Bobby is outperforming our competitors’ products, which I believe is due to the fact we have flavours people recognise and love.

Jake George, Australian Sales Manager for New Zealand ‘brain drink’ start-up Ārepa, which has recently launched into bp and Ampol, says there is a growing trend of customers choosing brands with strong credibility.

“Building up brand credibility can be done through a variety of initiatives, from donating a portion of sales to a charity, bringing on a brand ambassador like a social media influencer or sports star to promote your product or having evidence that proves your product does what it says it does,” says George.

“At Ārepa, our credibility comes from the fact our drinks are scientifically backed to enhance cognition, increase alertness, reduce brain fog and improve physical performance. We’ve partnered with universities and invested a lot of time and money into clinical studies to deliver a healthier, allnatural energy drink without relying on caffeine.”

In August this year, Ārepa launched its brainfood drinks, Performance and Calm and Clarity (sparkling) across 300 BP outlets. Since launching in 2020 in Australia, the brainfood drink company has seen 800% growth in product sales over the last 12 months in Australia where its products can be found in Coles and Woolworths, as well as through independent retailers and grocers, and online.

Ben Matthews, Country Manager AU at Ārepa, says the expansion into petrol and convenience stores in Australia is an important part of their business growth strategy for the next 2-3 years.

“Ārepa sales in Australia have grown exponentially over the last 12 months,” Matthews says. “We’re very proud to partner with BP to support petrol & convenience retail growth. The functional beverage space is experiencing strong growth and we’re pleased to provide an alternative caffeine-free option for consumers that not only tastes great but improves mental performance, enhances memory, fights mental fatigue, and delivers feelings of calm – naturally.

“Until recently, buying a drink at a convenience store involved purchasing a soft drink or an energy drink. We’re so pleased we can offer an on-the-go alternative that aids optimal brain function and is scientifically proven to work.”

Following its launch into BP and Ampol, George says there are a number of new products in Ārepa’s pipeline for the Australian market. →

“It’s no longer enough to just say your product has certain ingredients in it. You need to validate your claims and explain how this benefits the consumer.”

– Mark Curry, Founder, Savvy Beverages

“We have several new product developments underway for the Australian market, from increasing the range of our product sizes to branching out into other brain-related energy drinks. We believe in order to grow and partner with retailers, we need to be on the forefront of innovation in the nootropic space,” says George.

“Our mission is to make our brand available to everyone, and that includes petrol stations and convenience stores across the country. If our numbers in New Zealand are anything to go off, we believe we are very well placed for success in Australia to take on some of the bigger brands.

Industry challenges

Schilling-Thomson says the next challenge for the functional beverage space will be identifying what the next innovation is in this space.

“I think the challenge for manufacturers will lie in understanding what new ingredients customers will want to see in their drinks. We’ve seen so many innovations from kombuchas to smart waters to protein drinks, so innovation and keeping up with consumer expectations is key. Rather than just pumping out a few new flavours each year, how will we as a manufacturer step it up to provide a great quality product that tastes great as well.”

George encourages retailers to invest in the functional beverage space.

“When kombucha was first launched, many retailers were reluctant to range it because they thought it was only for boutique health or organic food stores. Now you’ll find kombucha drinks in at least 90 per cent of retail stores. I expect the same to happen with the nootropic, cognitive enhancing drinks. Don’t wait to see what the big stores are doing. If you see a good product, grab the opportunity to range it.”

George says education and building awareness of Ārepa’s brand in the Australian market is both a challenge and opportunity for the business.

“Most retailers already know the Ārepa brand is good for brain health, however our product has

many other health benefits, such as being good for the human immune system and containing high levels of Vitamin C,” says George.

“There are many different pillars that make up our product and while educating our retailers and customers on these benefits can be a challenge, it also is a great opportunity. As one of the first functional beverages in the brain health space in Australia, we are leading the way in that category.”

Curry says he is noticing more consumers are asking questions around what ingredients are used in functional beverages, what the benefits are of these ingredients, as well as the amount of each ingredient.

“It’s no longer enough to just say your product has certain ingredients in it. You need to validate your claims and explain how this benefits the consumer,” says Curry.

“People are beginning to want more than just caffeine for energy which is interesting, considering the majority of Australians drink up to three caffeinated beverages a day. Further, if you say there is no sugar in your drinks, the follow up question is ‘What’s the sweetener?’ People are really starting to wise up to what they are consuming.

“Savvy Beverages is the tip of the iceberg of years of research; hundreds of scientific studies and research, and multiple trials. We put a lot of time, effort and energy into finding the right ingredients and the amount of those ingredients in our drinks.”

Johannsen also notes while the cost of ingredients is going up unfortunately consumers aren’t prepared to pay more for the same product.

“This may result in some businesses who can’t maintain price competitiveness with the bigger players leaving the market,” Johannsen says.

“However I also think if the smaller, boutique brands can keep themselves afloat during this tricky time, once inflation comes down I believe there will be opportunity to disrupt the industry, claw market share away from the big players by providing a point of difference in your product.” ■

“Petrol and convenience is at the forefront of our strategy to grow the Bobby brand and increase the availability of our beverage range to on-the-go customers.”

– Kristian Johannsen, Founder, Bobby

Pawfect opportunity

MORE THAN TWO-THIRDS of Australians now own a pet according to Animal Medicines Australia’s latest Pets in Australia study, with 69 per cent of households across metropolitan, regional and remote Australia now home to one or more pets.

Data from buy now pay later (BNPL) provider Zip shows that pet purchases have also increased by 118 per cent in the last three years from February 2020 to February 2023, with in-store transactions increasing by 180 per cent.

Anthony Dean, Marketing Director at Mars Petcare Australia, says more P&C retailers are exploring how they can take advantage of growing opportunities within the category as pet owners seek even greater convenience with their pet care purchases.

“Mars Petcare has seen considerable growth over the past few years in the P&C channel and is now exploring how the company can strengthen its relationship and broaden its involvement with a tailored shopper offer.

“The ability to purchase with ease and without having to navigate busy supermarkets for quick in and out purchases are compelling to a lot of shoppers.”

Dean adds that changes in consumer behaviour during COVID as well as the rise in Australia’s pet population have contributed to growth in this sector.

“Generally, we know that pet food growth is well ahead of other categories in the supermarket, growing seven times faster than confectionery and baby

products. At Mars Petcare Australia, we’ve seen a strong performance in our cat food products which is reflective of the rising cat population that is growing at nearly 4 per cent per year.”

Mars Petcare is responding by expanding its production capacity to meet demand for new cat owners.

“We’re building a new cat food factory in Wodonga, Victoria that will allow us to produce single serve pouches of cat food,” Dean says. “We’re also seeing increased demand for convenience with pouch products representing half of the wet cat food market and growing at nearly 10 per cent per year.”

Ryan Price, Growth Specialist at Queensland-based brand-partner Evonic, says today’s pet owners share a very different relationship with their pets compared to 20 years ago, which is affecting their purchasing decisions.

“Even within the last five years, we’ve seen a shift in pet owners seeking high-quality, holistic products and also being willing to pay more for these products.

“Brand equity is now more prominent and more important for a pet owner making a purchasing decision, compared to owners 20 or 30 years ago who would have fed their pets leftover scraps or a cheap bag of biscuits from the supermarket,” says Price.

The fact that pet owners consider their pets as part of the family is reflective of the growing range of pet care products on the market, according to Dean.

Words Lizzie Hunter

“When it comes to pet food, pet owners want to know they’re making choices that have a positive impact on their pet’s health and wellbeing, with many citing the pandemic as the catalyst to review their own choices as well as ones made on their pet’s behalf.

“Consumers are also looking for brands and products that are aligned with their values. This means they’re seeking out information on whether products are made locally, and if they’re from reputable companies. For these reasons, we’re seeing greater interest from P&C retailers who would like to explore Mars Petcare’s product offering and how it can meet their individual needs,” Dean explains.

Opportunities for P&C retailers

Price says the opportunity for convenience retailers lies in the fact that people love their pets more than ever.

“If you look at the last five years, people have really begun to appreciate what a pet is. Twenty years ago, a pet was an animal you kept outside. Now they are part of the family. We’re noticing a real connection between a human and a pet like never before.”

This change in relationship is affecting the retail market as well.

“We’re seeing more aisle space dedicated to pet products than confectionery in major retail shops. It’s a real indication that there is an opportunity out there for convenience retailers to take advantage as well.”

While this can come with its own set of challenges, Price says convenience retailers have an advantage.

“Convenience retailers have an advantage when it comes to opening hours and locations. It’s not always easy to access a larger supermarket, but it is easy to duck up the street to the local servo to buy a treat for your pet.

“The challenges lie in what a convenience retailers’ pet product range might look like and becoming their current customers’ go-to destination for repeat pet purchases.

“Traditionally products are cheaper in larger supermarkets than they are at a convenience store. Evonic aligns with our supply partners to ensure there is price parity, so whatever the larger supermarkets are selling, convenience retailers have the opportunity to sell it for the same price and make market leading margins.

“The last thing you want is a consumer not making a purchase because they think they can get it for cheaper at the supermarket. Evonic’s strategy is around strengthening the convenience retail offering.”

Ben Whyatt, CEO of dog-treat manufacturer Doggylicious, says P&C retailers must be fully committed to their petcare offering to see results.

“The products need to fit the consumer needs. For example, purchases traditionally made through P&C are impulsive, so you won’t have consumers in store looking for new products,” says Whyatt. “Consumers will be looking for a convenient and a recognisable product.”

Doggylicious is set to launch single-serve dog treats specifically for the P&C market this year.

“The product will feature a new packaging option that provides flexibility for dog owners wanting to give their dog a treat while on the move,” says Whyatt.

“We’re also launching a Doggylicious Dog Advent Calendar this year just in time for Christmas. We see the advent calendar as a great opportunity for P&C retailers to offer an incremental purchase for dog lovers.”

Whyatt says bundling pet products with other human snacks could also be a potential opportunity.

“The bundle deals could appeal to families putting together a last-minute movie night; along with a bag of popcorn and some ice-creams, why not throw in a treat for the dog as well.” →

“Mars Petcare has seen considerable growth over the past few years in the P&C channel and is now exploring how the company can strengthen its relationship and broaden its involvement with a tailored shopper offer.”

– Anthony Dean, Marketing Director, Mars Petcare Australia

Petcare positioning

According to Price there isn’t a one-size-fits-all approach when it comes to selling and positioning pet care products in store.

“Convenience stores don’t have endless aisle space like the larger supermarket and what works well in one store or one location, might not work in another,” Price says.

“During our first few months in the P&C market, some stores outsold our products while some didn’t sell anything at all. As is often the case with new categories, it can take a little time for the habits of the consumer to change and transition to buying a product in a different format because they’re used to buying it elsewhere.”

Dean says it’s imperative to have the right curation of pet food products that fit the store and the shelving space.

“Whilst there is a growth in the pet food category in P&C the customer needs and shopping habits vary for each store and area, so retailers must ensure they are using the space in the best way possible,” Dean says.

“For example, treating products for when pet owners are travelling with their pets – or they’re simply purchasing a treat for themselves and

having the option to choose something for their pet. It’s important to consider the role pet food plays in store and choosing the right products for your demographic of pet parents, for example care and treats, wet pet food, and kibble.

“In the P&C area we know there is certainly a need for even greater convenience and pet owners requiring pet food that is easily accessible and, in some cases, easy to serve such as grab and go meals in single serve trays which is why our innovation team is looking into different offerings for the channel.

“Positioning is important so customers are aware of the offering. This includes utilising clear signage and navigation as well as the space you have in the store. Options could include using the forecourt area for dry dog food to allow for greater accessibility, which we know some P&C retailers are doing,” Dean says.

“Reviewing the space available in store for the products is another consideration. If the product is too bulky or inconvenient for the customer to grab from a low shelf, then it will deter rather than enhance repeat purchase.”

Price says the trick to selling petcare products is to create a destination for consumers in the store.

“We’ve just launched three different high-impact display stands that are designed to help consumers identify or locate the product while they are in the store,” Price says. “We are now in talks with retailers around creating pet bays and homes in store. Ultimately we want to create a destination for consumers.”

While everything always sells well from a counter location, Price says it’s not always the most ideal location when it comes to petcare products.

“We’ve noticed some consumers don’t want to make a purchasing decision within a few seconds which is what primarily happens at the counter,” Price explains.

“Often, and especially when it’s a newer category, consumers like to spend a bit more time browsing, reading the information labels or even touching and feeling the product. We have everything from a floor stand to a wing or hanging unit to a counter display and work with retailers to identify potential display areas, depending on the size of the store.” ■

“Convenience retailers have an advantage when it comes to opening hours and locations. It’s not always easy to access a larger supermarket, but it is easy to duck up the street to the local servo to buy a treat for your pet.”

– Ryan Price, Growth Specialist, Evonic

BIO-ACTIVE SHOTS

For ranging these products please email info@healthier-tastier.com or call (02) 4307 6847

The evolution of roadside retail

INTEGRATING NEW DIGITAL solutions, creating more value-driven offers and adapting sites to cater to more drivers are just some of the initiatives roadside retailers are implementing to keep pace with an evolving industry environment.

A roadside retailer is no longer simply a place to fill up your vehicle; instead, traditional stores are continuing to transform into destinations that offer places to sit, relax and enjoy an extended food and drink offering.

Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), says digital media continues to provide new avenues for personalising consumer offers across the different day parts.

“The integration of loyalty programs offering over and above exclusive deals also continues to play a role in driving repeat service and long term customer loyalty.

“The other area that continues to gain traction is self-serve checkouts. As retailers continue to struggle with both filling their labour shortages and offer customers more in-store products and services like food, coffee and drive through, self-service is a great option to ease the staff burden while allowing customers to look after themselves. Some retailers are seeing up to 30 per cent of their total transactions now occur through self-serve checkouts.”

Darren Park, CEO of United Convenience Buyers (UCB), explained that from an independent retail point of view, roadside retail has dealt with more change in the past three years than in the previous two decades, and as a side effect, have grown more efficient.

“Spending behaviours are shifting in categories such as food and tobacco, although shoppers remain willing to buy from businesses that solve their shopper missions and offer value. As we continue to grow and improve our sites and offers, we naturally become part of a much broader competitive set.

“Traditionally it was grocery, now it includes QSR, tobacconists and even places like Boating Camping and Fishing (BCF). Everyone’s dollar is worth more to them now and the silent demand they have on all retailers for excellence, needs to be heard. Excellence in service and offering value opportunities are critical.”

Foukkare says Australian retailers have many global examples to look to for inspiration.

“The future is already here – it’s just unevenly distributed,” he explains. “For technology and supply chain innovation, most Asian countries have been extremely successful in implementing the latest technologies to drive both efficiencies and utilise data to drive better decisions.

“For foodservice inspiration, Dublin’s convenience and small format grocery market provides great

Traditional convenience stores are continuing to transform from a place to simply fill up your car to roadside destinations that offer places to sit, relax and enjoy an extended food and drink offering.

Words Lizzie Hunter

insight into going big on food, where it makes up more than 50 per cent of total shop sales.

“Fresh food made on site delivered in highly sophisticated retail formats with world class theatre is where Australian retailers must move to if they want to become famous for their food offering –whether it is for breakfast, lunch or dinner.”

Effects of EV

The introduction of Electric Vehicles (EV) is also having an effect on store designs with customers now having to spend an extended period of time at stations while their car charges.

According to the Electric Vehicle Council’s latest State of EVs report, EVs are on track to more than double in 2023.

“Over the past 12 months interest in electric vehicles has significantly expanded,” says Behyad Jafari, CEO of the Electric Vehicle Council. “8.4 per cent of all new cars sold in 2023 so far have been EVs, which is a more than a 120 per cent increase compared to all of 2022.

“Although Australia has a lot of work to do to catch up with leading EV countries, every state, territory, and the federal government is now actively supporting the uptake of zero-emission technology.

“Early 2023 also saw the Australian Government release its first national EV strategy, which is a step in the right direction – but more needs to be done.”

Ross De Rango, Head of Energy and Infrastructure at the Electric Vehicle Council, says forward looking petrol and diesel retailing operations are deploying high power public DC charging equipment as the transition to EVs in Australia accelerates.

“In Australia, Ampol and bp are at the forefront of this shift, with multiple sites already operational and serving EV driving motorists around the country,” said De Rango.

“EV drivers need the same sorts of amenities that drivers of petrol and diesel vehicles need, which the existing retail locations generally have in place – the key change is the fuel type.

“The Electric Vehicle Council encourages roadside retailers to start planning now, if they haven’t already, how they’ll serve their customers in a future where the customer wants to buy electricity from them rather than petrol or diesel.”

Ampol is continuing to adapt its retail network with the ongoing rollout of its electric vehicle charging solution, AmpCharge.

“Without question, charging an EV requires longer dwell times for customers. Ensuring they feel safe and secure – from good lighting and round the clock staff, to well-maintained toilets and broader facilities – remains a priority,” said Kate Thomson, Ampol’s Executive General Manager, Retail Australia.

“We are also focused on building on our quick service restaurant and broader retail offer. Allowing EV users to grab a meal or coffee while they charge is critical and provides a reason to bypass remote charging sites next to highways with little amenity.”

According to Thomson, Ampol’s retail network has continued to grow from strength to strength.

“In our recent half year results announcement, we reported earnings growth of 31 per cent,” Thomson said.

“This result is a combination of a few factors, including strength in shop sales which saw growth of 5.6 per cent on a like for like basis. Our average basket value also continued to grow over the last three years, including an increase of 1.93 per cent reported for the first half of 2023 compared to this time last year. The categories where we saw the strongest growth was in coffee, snacks, beverages, and confectionery.”

Thomson says Ampol’s immediate focus is investing in new major highway sites including Pheasants Nest, and Ampol’s sites along the M4 and the M1 in NSW.

“These sites will focus on enhancing the customer experience including high quality amenities for truck and professional drivers, and convenient food offerings including Foodary and a number of quick service restaurants for passenger drivers,” said Thomson. →

“Fresh food made on site delivered in highly sophisticated retail formats with world class theatre is where Australian retailers must move to if they want to become famous for their food offering.”

– Theo Foukkare, CEO, AACS

Ampol Yarrabilba

Park believes that working together as an industry and individual retailers is pivotal in keeping up traffic counts.

“Our economy is affecting shoppers in different ways, and we need to collaborate with all stakeholders – retailers, suppliers, and the supply chain – to build the value into our offers and services that shoppers want.

“Unbridled cost increases into the P&C channel have to moderate significantly, as retailers must be supported in making a sensible operating margin to provide for the staff we need to keep growing into food and the other mission solving offers that characterise our channel.”

Enhancing customer convenience

7-Eleven Australia is taking next steps in evolving its digital solutions to provide customers with convenient shopping and loyalty options, partnering with Grabango to develop the My 7-Eleven App Pay and Go 2.0 which is expected to launch in 10 stores by the end of 2024.

The Grabango technology uses AI to enable customers the choice to skip the register, without the need to even scan purchases using their device.

Stephen Eyears, General Manager – Technology and Strategy at 7-Eleven Australia, said the current

My 7-Eleven App Pay and Go feature lets consumers scan their items, or fill their vehicle at the pump, and complete their transaction on their phone without the need to queue at the register.

“The enhancement the team is working with Grabango to develop will make it even more convenient for our customers who choose to pay with the Pay and Go feature as they won’t need to scan merchandise items individually,” says Eyears.

Looking at retailers in Australia which have effectively evolved their business model, Park points to a number of different companies and brands which have adapted to meet consumer demands.

“On the Run (OTR) has done a great job at building a chain that has many of the elements of a great business. Range, promotion, and mobile applications that have a loyalty come to mind. 7-Eleven are similar in that regard too. In the fast-growing independent space, Bowser Bean in Victoria and Southern NSW has a first-class food offer, as does X-Convenience in South Australia.

“Freedom Fuels has very good instore executional disciplines along with Tropic Petroleum, servicing the Northern Queensland rim with great simple food offers throughout their network – there’s many examples of our members and other independents that are driving the excellence evolving across our industry.”

Adapting to local trends

Foukkare says retailers should focus on understanding their local community and tailoring their range to support this when looking for new revenue streams.

“Retailers should also be looking at maximising the opportunities through flexing up in strong growth categories like foodservice, coffee, snacking and expanding their grocery range to offer consumers the option to complete their mid-week top-up shop in their stores,” he says.

“The focus must be on ensuring the quality of their products, the consistency of their foodservice range and underpin it all with exceptional customer service.”

Park explains that the industry will always move into the categories, services, and promotional activities that shoppers expect of it.

“For me, revenue streams don’t have to be new to be relevant. We are the very best pie and sausage roll, hot box, and cold beverage retailers in Australia. My advice is to get better each and every day at retailing what our shoppers want.

“As an industry, can we afford to have empty pie warmers at 6.00pm each day? How many food and snack missions do we miss at attractive margins? The shiny new opportunities do require our attention – what makes us money today needs even more attention.” ■

“For the customer the experience needs to be seamless, and for our store teams, digital touchpoints need to be simple for them to activate in store; and save them time they can use to add value to our customers.”

– Stephen Eyears, General Manager – Technology and Strategy, 7-Eleven Australia

7-Eleven has partnered with Grabango to introduce frictionless sites

Up in smoke

The black-market trade in illicit tobacco and nicotine vape products continues to drive significant challenges in the industry, as manufacturers and retailers navigate through a changing regulatory environment while competing with illegal rivals.

Words Lizzie Hunter

ACCORDING TO THE Australian Association of Convenience Stores (AACS) State of the Industry Half Yearly Report 2023, tobacco sales dropped 13.7 per cent to 28.7 per cent share of channel sales in the first half of the year, and even more concerning, experienced a 19.8 per cent decline in the quarter ending June.

Theo Foukkare, CEO of AACS, said all segments within tobacco have experienced a decline, even in the competitive value and sub value segments, with every state and territory, except Tasmania, experiencing double digit declines in sales.

“Tobacco remains a real concern, with the federal government implementing a Tobacco Excise increase of plus five per cent as well as a CPI increase which was passed on 1 September,” Foukkare said.

“Now is certainly the time for retailers to look at how they can engage shoppers more through stronger value propositions and focus on shopper retention through this tough selling period.”

Foukkare explained that AACS continues to advocate with all levels of government on a National Illicit Tobacco strategy to align Federal and State legislation to remove redtape. Simplifying the complicated enforcement framework that currently exists making it difficult to enforce noncompliant retailers and illegal black market operators.

“After 18 months of consultation and participation with QLD Health and QLD Police by AACS, the QLD Government has recently introduced what AACS believes to be the strongest licensing, enforcement approach, and substantial fines to address the out-of-control illegal tobacco and vaping market. AACS is now working with other states and territories seeking to drive legislative change and implement the new QLD model, which should go far in addressing the leakage to the illegal market.”

Despite the decline in sales, the P&C channel remains a mainstay for tobacco manufacturers wanting to maintain a strong foothold in Australia.

Chris Peczalski, Channel Sales Manager at Imperial Brands, says P&C provides a broad national footprint as well as an operational efficiency that benefits consumers who enjoy tobacco and vaping products.

“The point of difference the P&C channel offers is that it ensures our product is always available to the consumer, no matter the time of day or the location,” says Peczalski.

“The channel provides an incredibly broad national footprint of outlets and stores that cater to the needs of the local community, from on-the-go, impulse focused food and beverages stores to regional and highway stations that are more automotive and fuel focused. Having a presence in P&C means our product is available 24/7 across regional and metro areas.”

Peczalski says the operational efficiency of convenience stores and the high-level service they offer consumers is a key opportunity.

“It’s a quick in-and-out type of engagement and that service level efficiency is a really big opportunity,” says Peczalski.

Changing regulatory environment

John Trezise, Head of External Affairs at British American Tobacco (BAT), says the industry is entering into a new regulatory environment where a number of unresolved issues will continue to pose challenges for suppliers, manufacturers and retailers.

“BAT recognises the need for government regulation and follows a very strict set of criteria and measures to ensure we remain compliant within one of the most heavily regulated industries in the world,” says Trezise.

“However, the argument remains that enforcing stricter regulations around a legitimate and legal industry enables the capacity of the illegal players to find loopholes resulting in the growth of an illicit black market, which is what we are seeing play out today.

“According to FTI Consulting, one in four tobacco products is illegal in Australia. While it’s starting to become more apparent to people, I find it quite baffling at times that we don’t have outrage beyond the industry. The state of illicit tobacco in Australia is a national embarrassment.”

James Bigwood, Head of Corporate and Legal Affairs, Australasia at Imperial Brands, expressed similar concerns.

“Unimpeded access to illicit tobacco and illegal vape products is driving a number of negative outcomes,” says Bigwood.

“The illicit nicotine market represents a significant challenge. Legitimate Australian retailers are struggling as consumers continue to seek more affordable illegal products supplied by the criminal organisations operating in this space.

“There is also a lot of regulatory uncertainty in the market for both tobacco and vapes. The government has made different announcements for both products but retailers are still facing uncertainty as to where those announcements will land.

“Without tangible actions to reduce the illicit trade, new regulatory measures will lead to a predictable increase in the consumption of illegal product to the detriment of legitimate manufacturers, retailers, the Government and the wider Australian community.

“For example, the government has published details of regulations that will come into play in 2025 around tobacco products and packaging. Our concern is that the illicit pipeline is well stocked with the kind of products that will soon be prohibited. Further restrictions on the availability and accessibility to tobacco products, will only increase consumer demand for illegal products.”

Pradeep Kumar, Managing Director at Tabsol, says the issue is the fact that regulatory changes only apply to legal retailers and importers.

“The government is proposing changes that responsible retailers and manufacturers will follow but will also drive demand for products like cheaper non-compliant packs in the black market,” Kumar says.

“Over the past 12 months, the illicit trade has become more accepted in the marketplace by consumers who don’t really understand what the difference is anymore. Brand loyalty and product quality has given way to price and availability. People want the cheapest option, whether it is legal or not, and as we enter into a period where

the government is accelerating the rate of excise on cigarettes and roll your own tobacco, the prices of these products are increasing at an accelerated rate, which then creates further opportunities for the illicit trade.”

New Zealand feels the squeeze

It’s a similar state of affairs over the ditch, with government regulations creating more challenges than solutions for retailers in New Zealand selling tobacco and vaping products.

Dave Hooker, Executive Director of New Zealand Association of Convenience Stores (NZACS), says the first set of changes that came into effect last year saw more than 5000 general retailers lose a large segment of vaping sales to about 1000 specialist retailers.

A specialist retailer can sell different flavoured vapes, along with tobacco and menthol products, while a general retailer, usually a service station, supermarket, or liquor store, is restricted to selling tobacco and menthol products only.

Hooker warns that further changes for vaping products are in the pipeline.

“Under the Smokefree Environments and Regulated Products Act (SERPA), retailers will soon have to notify the government that they sell vaping products, single use vapes will be phased out, the names of vape flavour names will be changed, manufacturers will be required to put childproof devices on the vaping products, and nicotine levels will be lowered,” Hooker says. →

“The illicit nicotine market represents a significant challenge. Legitimate Australian retailers are struggling as consumers continue to seek more affordable illegal products supplied by the criminal organisations operating in this space.”

– James Bigwood, Head of Corporate and Legal Affairs, Australasia, Imperial Brands

Above: A moneylaundering investigation led to the seizure of five truckloads of illicit tobacco and vapes in Queensland

“However, the general public’s reaction to these changes is that the government hasn’t gone far enough to addressing the country’s youth vaping epidemic.”

The story isn’t much better for retailers selling tobacco products either, according to Hooker.

“At the moment, there is around 6500 general retailers that have licences to sell tobacco, and that number will be limited to about 600 early next year under what the government is calling a ‘retail reduction’,” Hooker says.

“The challenge facing retailers is knowing how to apply for the new tobacco licence to be one of the successful 600 because there is currently no information out there as to how to apply for the licence.

“As a retailer, if you aren’t successful in acquiring a licence, you need to find a way to fill the gaping hole the tobacco sales will leave. On the flip side, if you do get a licence, you will then see a massive increase in sales and the challenge becomes managing that steep increase.

“The other challenge that is really flying under the radar at the moment, is the fact that in nine months from the time the new license regime comes in, the government wants to introduce a low nicotine product, which is 90 per cent lower than the lightest cigarette on the market. There is only one company in the world that currently makes the product and they haven’t been successful because nobody likes the product; it’s not strong enough.”

Hooker says changes in regulations and the limits being placed on retailers will inevitably lead to businesses closing and a booming black market.

“A recent survey by Imperial Tobacco found that 50 per cent of dairies in New Zealand would have to close if they didn’t have a tobacco licence.”

Calls for retailers to lead the way

Bigwood says a responsible, retailer-led, regulated model for nicotine vaping products is needed in Australia.

“Imperial Brands has consistently supported the need for responsible regulation when it comes to nicotine vaping products, so adult smokers have access to high quality products, while at the same time, underage use is prevented.

“We believe a regulated, retailer model with youth access prevention and strong standards is needed. The retail model has been shown to have worked in other countries where products are sold, with strict restrictions in terms of youth access and strong penalties.

“A growing number of countries provide adult consumers with access to vaping products and in turn they’ve experienced a corresponding decline in smoking rates. The policymakers in these countries have taken a harm reduction approach to tobacco control whilst ensuring products are marketed responsibly and the regulations in place demand high product standards,” says Bigwood.

Trezise agrees, saying the only plausible pathway forward for vaping products is to have responsible retailers.

“The government needs to give retailers the opportunity to prove they are responsible to sell these products at a retail level. Regulated retailers will transfer demand for vaping products back to a legitimate market. That’s not to say the black market will disappear – it will still exist, but a regulated market will go a long way in shrinking the illicit trade. Consumers don’t want to break the law. They want to do the right thing and purchase a product legitimately.”

National illicit tobacco strategy

Trezise and Bigwood say the first step in the right direction is establishing a national illicit tobacco strategy.

“Establishing a national illicit tobacco strategy was one of the recommendations from a 2020 extensive investigation into the use and consequences of illicit tobacco in Australia,” says Trezise. “A joint effort across all levels of law enforcement to strengthen the legal tobacco and vaping industry is a really critical first step to tackle this problem on a national scale.”

Bigwood says a more coordinated approach from state and federal governments and a national illicit nicotine strategy would help address the ongoing concern of illicit products.

“While there have been positive developments at an individual state and territory level, there is an urgent need for more action to be taken at the federal level. Significant efforts have been made to address the problem at the border, although the continued proliferation of illicit products suggests much more remains to be done.

“Without a clear national strategy encompassing strong anti-illicit trade enforcement measures, we will unfortunately see the illegal trade continue to grow.” ■

“The government is proposing changes that responsible retailers and manufacturers will follow but will also drive demand for products like cheaper non-compliant packs in the black market.”

– Pradeep Kumar, Managing Director, Tabsol

Introducing Menz’s latest bite-sized creation

After an arduous process, Menz, the makers of Australia’s favourite choc honeycomb treat, have been selected as our C&I Choice for this issue for its new Violet Crumble Honeycomb Cream Balls.

The Violet Crumble Honeycomb Cream Balls are bite-sized, cream-filled versions of your favourite chocolate treat.

Featuring chocolate shells with delicious Violet Crumble honeycomb pieces and filled with a smooth, rich cream centre, it’s a new take on an Aussie icon and the perfect after dinner treat or 3pm pick me up.

Phil Sims, CEO of Menz, said they love shattering the expectations of Violet Crumble fans around the country and the new Violet Crumble Honeycomb Cream Balls are guaranteed to do just that.

“Featuring our signature Violet Crumble honeycomb, milk chocolate, and a delicious new honeycomb cream, the box is big enough for the whole family to enjoy!”

The brand-new Violet Crumble Honeycomb Cream Balls are available in supermarkets nationally in a 200g box for a RRP of $10.

choice

Revolutionising on-the-go parenting

Life with a little one can be a whirlwind, filled with unexpected moments that can catch even the most organised parents offguard. That’s why we are Introducing our Naturally Good “Grab & Go” Bamboo and Nappy Wipes Pack at this years C&I Expo. The ultimate eco-friendly choice! Filled with products made from biodegradable bamboo, they are not only gentle on sensitive baby skin but also gentle on the planet too.

Grab It and Go

Parenting just got a whole lot easier! Designed for busy parents, packaged for convenience and impulse retailing, on-the-go parents can effortlessly grab what they need when out and about. Our Grab and Go Pack comes in zero-waste kraft paper packaging for guilt-free convenience.

Packed with the essentials

Five biodegradable bamboo nappies give superior comfort and protection for busy little ones. Plus, a pack of 60 home compostable water wipes keep even the biggest messes in check. And don’t forget the 20 bio-bags, perfect for easy clean ups on the go. Make life simpler and more sustainable with our Grab and Go Bamboo and Nappy Wipes Pack, the kinder choice for baby and planet Earth!

Come visit Elimin8 Plastic on Stand I-19 at the C&I Expo on 19-20 October at the ICC Sydney.

Retailquip’s Foldia range – efficient, light, ergonomic

Designed and manufactured by the Scandinavian global logistics powerhouse K. Hartwall, the Foldia is the next generation in roll cage material handling.

The Foldia roll cage has a distinct benefit unlike any other in the market; the ability to fold away. This allows empty units to be easily nested inside an open unit, maximising transport cubic efficiency and floor space when stored.

There are three members of the Foldia family designed specifically for the Australian market: The Foldia, Foldia XL, and Foldia Convenience, all with additional shelving options available.

The Foldia roll cage provides the same benefits of a traditional roll cage including fast and efficient replenishment of mixed loads, reduction of manual handling, minimised product damage, and elimination of packaging waste. The Foldia roll cage also suits automated packing systems.

The Foldia XL is a standard two third Australian pallet footprint (1150mm x 775mm) making it ideal for high volume operations and large products. Forget clunky pallets, bulky material handling equipment and spending hours de-palletising on a back dock – pack goods direct into the Foldia XL and reduce touch points throughout your supply chain.

The Foldia Convenience is a compact roll cage specifically designed for the convenience and retail industries. It has a smaller footprint to give better truck, store and back of house utilisation. It has excellent manoeuvrability and improved visibility, making it perfect for small footprint store environments.

The Foldia roll cage family is a unique offering provided to the Australian market by Retailquip and our long-term suppliers K. Hartwall. To find out more about the Foldia roll cage and Retailquip's full range of material handling equipment, visit www.retailquip.com

Smartblend keeps dogs happy and healthy

It takes the perfect combination of nutrients to keep your dog at their healthy best. And that’s why the experts at Supercoat developed Smartblend. Smartblend’s precise combination of high-quality natural ingredients blended with real chicken, plus 22 essential vitamins and minerals, will keep your dog happy and healthy. Nourish your dog with the tailored nutrition they need to bring out their best everyday.

While each variant may differ, all produce significant benefits for every family’s favourite member – their dog.

Looking at the benefits of Supercoat Adult Chicken, this variant is made with 100 per cent Australian chicken, offering your dog active energy from the goodness of real Australian chickens.

It offers immune protection with a selection of essential vitamins, minerals, and antioxidants, as well as essential fatty acids, including Omega 6 for healthy skin and a shiny coat.

The Australian-made product contains no added artificial colours or flavours and will keep dogs digestive system healthy with the addition of natural fibre.

To stock Supercoat Smartblend, contact The Distributors.

Increase savings at your store with Pago

In the fast-paced world of convenience and impulse retail, staying ahead requires reliable payments and technology solutions that enhance customer experience and operational efficiency. Look no further than Pago EFTPOS - Australia’s latest payments provider, sure to improve the way your business operates.

Streamline your transactions

With access to Pago’s real-time merchant dashboard, seamless Point of Sale integration and customisable features, businesses can efficiently manage their transactions, reconcile payments and more – anytime, anywhere.

Maximise your savings

Amidst the recent 24 months of inflation and escalating costs, Pago offers a tailored pricing framework designed to suit your business requirements, giving you the best possible rate. Plus, you can enhance your savings further by implementing surcharging. This helps you to offset some, or all, of your payment processing costs and boosts your savings while providing your customers the convenience of digital payments.

From our 24/7 local support team, Pago’s real-time dashboard and field technicians around the country, your business will have access to our experts when you need it most – ensuring minimal disruption to your business.

It’s time to set your retail store apart from the rest! Enquire now at pagoeftpos.com.au/enquire.

Gain loyal customers with Fujivision digital signage

Fujivision, powered by Fujifilm, offers a fully integrated and endto-end digital signage solution, helping you to reach your target audience and engage them with relevant marketing messages.

• Fully integrated digital signage solution across single or multiple sites, covered by a national support and technical field network.

• Fujivision specialises in serving the petrol and convenience industry, plus has customers in a range of industries from small business through to enterprise customers.

• End-to-end support from installation through to software training and technical support.

• Customisable solutions tailored to your business, helping you reach your target audience.

• Cloud-based content management system and audience analytics software to centrally update your marketing. Digital signage is more than just TVs in store – we cover the full spectrum of communication to your customers – from street LED, forecourt pump signage to outdoor plinths, window signage, counter displays, and even top of cabinet displays and thin shelf banners, plus optional audience analytics.

We have been awarded Most Advanced Digital Signage Provider in 2022 by APAC Business Headlines magazine and are ready to discuss how we can help you grow your business.

For more information visit: www.fujivision.com.au email: ffau.fujivisionsales@fujifilm.com phone: 0476 753 673

Boost sales

using proven display cabinet strategies

With tobacco sales down and fuel prices up, it’s imperative for petrol and convenience stores to grow their foodservice offer and profits. What’s the best way to do this? Display cabinets. Choose the right approach, and it can be a game-changer for your business. Let’s dive into the details.

How do display cabinets boost sales?

Display cabinets aren’t just for storage – they’re a strategic asset. Customers are visually drawn to their food options. An enticing display can engage customers, prompting them to buy.

What product mix should I include in my display cabinets?

The Australian Association of Convenience Stores’ 2023 half-yearly report outlines a 13.6 per cent rise in the foodservice category. Hot savouries also saw 18.9 per cent growth, maintaining its position as the top value segment. Given these numbers, featuring ready to eat foods is a smart move. Aim for a diverse range, from hot favourites like pies, sausage rolls, and toasties, to healthier, grab and go options such as fruit, sandwiches, and wraps.

How can I maximise my display cabinet’s potential?

Place your display cabinets in high-visibility areas near frequently purchased items. Display your products on cost-effective, easily sourced wooden boards. Remove pre-packaged rolls or toasties from the original packaging, wrap them in baking paper and display them at the front of your cabinet to achieve a freshly made look. Ask

your supplier for POS materials to display on top or near the cabinet.

What styles of display cabinets are available?

A wide variety of display cabinets are available, ranging in size, style, and functionality. For ready to go food items, consider temperature-controlled units that refrigerate or heat perishable items. Options include upright displays, countertop units, and under-counter models. If space is an issue, your drink fridge can also store refrigerated food products.

Engage your suppliers for guidance

Suppliers are a wealth of knowledge and eager to assist. The Handmade Food Co works closely with many equipment suppliers, including display fridges, hot hold cabinets, ovens, and more. We can guide you to the right supplier and even help organise a discount.

Next steps

To organise an obligation-free consultation for your business, reach out to the creators of the Everyday Café sandwich range, The Handmade Food Co. Call us on 1300 722 748 or email info@thehandmadefoodco.com.au

Café-quality plant-based milks in P&C

Teaming up with Australian baristas and café owners, So GoodTM Barista Dairy Free was developed to offer consumers a premium café experience in the comfort of their own home.

The range was formulated to achieve the same texture and consistency as you would get at the local café whilst maintaining the same benefits expected from So Good, like high calcium, vitamin B12, and low sugar.

Currently almost half of all hot beverage consumers currently purchase or would consider purchasing plant based milk, with this number increasing to 57 per cent for Gen Y and 62 per cent for Gen Z.* This younger cohort also over-indexes in purchasing coffee from multiple locations, so the ability to buy barista-style plant-based milks from convenience retailers has strong appeal for under 40s.

For energy and convenience retailers, having So Good Barista products available as part of its hot coffee offer will will provide consumers

that can't have dairy or are looking for healthy milk alternatives with a great-tasting and full-textured solution.

To appeal to this health-conscious crowd, having a trusted Australian-owned brand such as SanitariumTM available, which has a strong and inherent alignment with the current global trend towards plant-based foods, is incredibly beneficial.

By offering a plant-based milk option, retailers can generate sales that are incremental to their current range.

A testament to the quality and love for So Good Barista Dairy Free is its performance in the grocery channel as well as being named as one of Australia’s Top Breakthrough Innovations by Neilsen IQ in 2022.**

Tap into this growing market today by adding Sanitarium’s premium plant based So Good Barista Dairy Free to your convenience or petrol station shelves and offer consumers an alternative to dairy milk.

So Good Barista Dairy Free is available in Oat, Almond and Soy varieties in a 1L UHT pack.

“So Good TM Barista Dairy Free offers a solution for consumers that are looking for a healthier alternative without compromising on taste or simply can’t have dairy milk.”

So GoodTM Barista Dairy Free was meticulously developed to provide a plant-based coffee that rivals the local coffee shop’s offerings.

Dare Hazelnut Latte is back!

Following the success of Butterscotch Latte, Dare are excited to share the return of a fan favourite limited-edition flavour – Dare Hazelnut Latte.

Combining a delicious blend of hazelnut flavour alongside Rainforest Alliance Certified coffee and filled in a 100% rPET bottle (excluding the cap and label), which is also recyclable – Dare Hazelnut Latte is perfect for those moments when you’re craving a spread but get thirsty instead, while also addressing the consumer desire for better sustainability credentials.

As Australia’s number one iced coffee brand*, Dare limited edition flavours are a must have for your store. Each Dare limited edition flavour performs a key role in bringing new, light, and lapsed customers into the fridge, with Dare limited edition flavours delivering over half a million dollars in incremental sales over the last 2 years**.

Dare Hazelnut Latte is the perfect Dare fix for those impulse moments when consumers are on the go or fuelling up and is set to drive excitement through its return into the iced coffee category.

Dare Hazelnut Latte is available across Australia (excluding WA) in 500ml and 750ml pack sizes and will be available in market for 12 months.

It is available to order via your customer portal from 9 October.

*Circana (IRI) Convenience Scan data QTR to 13/08/2023

**Circana (IRI) Convenience Scan data MAT to 04/09/22 & 03/09/23

Capitalise on soaring food-to-go sales

Food is one of the fastest growing revenue streams for petrol and convenience. Across all sectors of foodservice, fried foods take out top position in popularity. It’s quick, delicious, and affordable, and delivers some of the highest profit margins.

But how can P&C operators capitalise on this, particularly when most outlets have limited space and no skilled kitchen staff onsite?

This is where the Perfect Fry comes in. A compact, benchtop automatic fryer, that requires no kitchen, canopy or exhaust, or skilled staff to operate. Easier and safer to use than a traditional fryer, the Perfect Fry cooks delicious fried foods in less than 3 minutes, achieving the same taste as a traditional deep fryer.

Foods can be conveniently cooked from frozen, allowing you to cook on demand and reduce wastage. With as little as 500mm of bench space, you can create a delicious food-to-go menu that will keep your customers coming back for more.

For more than 25 years, Meris Food Equipment has partnered with petrol and convenience outlets, delivering innovative equipment solutions, to expand their food offering, boost product quality and reduce wastage.

Ready to expand your food-to-go offer? Contact us today on 1800 265 771 and visit www.meris.com.au

raving a pread

Your Starbucks coffee whenever, wherever

The launch of Starbucks Double Shot arrives just in time for the warmer months.

The Starbucks Iced Coffee range is growing with the launch of the iconic Starbucks Double Shot, available now in two delicious flavours.

After successfully entering into the Australian retail market in 2019 with the launch of Starbucks At Home capsules range, Starbucks At Home is now the second largest retail capsules brand in Australia.

A true leader in innovation, the brand turned its attention to the ready-to-drink, cold coffee segment in 2022, launching Starbucks Frappuccino, followed by this year’s additions of Starbucks Double Shot Espresso Latte and Starbucks Double Shot Mocha. A café inspired Starbucks blend with a double shot of coffee, it is a deliciously refreshing ice-cold coffee that can be enjoyed whenever, wherever.

The real cold coffee segment is the engine within the Ready to Drink category, growing at a rate of 31.2 per cent MAT1. These products are typically small format (250ml-375ml) and offer a real coffee taste to consumers who are looking for convenience but are unwilling to compromise on café quality or taste.

1AC

2Fortune

Rebecca Dobbins, Nestlé Dairy Business Manager, said their entry into the real cold coffee segment was hugely successful among coffee lovers, with Starbucks Frappuccino being the highest performing new product in the segment.

“Australians are really embracing cold coffee in ready-to-drink formats which complement their lifestyle, so as we head into Spring, we know they’ll love our new range of Starbucks Doubleshot – a deliciously intense drink.”

A renowned, global brand, Starbucks ranked as the 14th most admired company in the world in 2023 by Fortune Magazine2. A review by the Harvard School of Business found that Starbucks was one of the world’s most famous brands and had generated consistently high brand loyalty all over the world.

The launch is supported by a 360 digital, social media, and OOH campaign to drive awareness and desire for Starbucks Iced Coffee.

The range will be available to order across the convenience and impulse channel and includes Starbucks Doubleshot Espresso Latte 220ml and Starbucks Doubleshot Mocha 220ml.

Nielsen Scan AU Grocery MAT 06.06.23

World’s Most Admired Companies 2023

“Australians are really embracing cold coffee in ready-to-drink formats which complement their lifestyle.”

– Rebecca Dobbins, Nestlé Dairy Business Manager

Golden Gaytime’s nostalgic new flavour

Streets has launched a brand-new flavour with old-school milk bar feels – Golden Gaytime Vanilla Malt Shake.

A fresh twist on a classic vanilla favourite, these delicious Aussie-made treats are designed to take dessert lovers back to the golden days while introducing a whole new generation to the delights of nostalgic shake flavours.

Featuring the iconic biscuit crumb on the outside, paired with a malty centre, Streets marries two iconic Aussie staples together to provide the ultimate sweet treat.

A four-pack of the new Vanilla Malt Shake Golden Gaytimes is available at any Coles, IGA, Ritchies, Drakes & Romeos for RRP $10.00 RRP.

Maximus launches new twist on fan favourite drink

Frucor Suntory Oceania has launched Maximus Zero, its first zero-sugar option, in its fan-favourite and bestselling flavour, Blue.

Available in its distinctive 1 litre bottle, Maximus Zero Blue retains the taste that consumers know and love while removing the sugar.

The launch of Zero coincides with growing consumer demand in low and no sugar beverage options, as more Australians are on the hunt for a better-for-you drink.

Maximus Zero is now available at P&C stores and independent grocery stores across the country for a RRP of $5.50.

Earth’s Bounty provides P&C treasure

As consumers look for a healthier snacking alternative, Earth’s Bounty has the perfect option for those wanting a quick snack without damaging the belt line.

Earth’s Bounty Snacks to Go feature quality ingredients, tamper-proof packaging that is resealable and fits snuggly in the cup holder in the car or even the golf buggy.

Identifying that the convenient snack market will continue its growth for some time, Earth’s Bounty is providing solid alternatives to the traditional chocolate offering that will help drive growth as consumers look for healthier solutions.

The second offering is Earth Bounty’s Convenience packs. The smaller pack formats were designed specifically for the route trade where a larger pantry pack might be seen as price inhibitive. These smaller packs, which feature quality ingredients, help return retailers an excellent profit margin.

Earth’s Bounty Convenience packs currently have eight variants in the range with a varying RRP and can be bought by retailers in cartons of 10 units.

Earth’s Bounty Snacks to Go also have eight variants in the range with a RRP of $4.95 to $5.50 and can be bought by retailers in shelf-ready cartons of 12 units.

To stock either of the products contact The Distributors or Soren Madsen at smadsen@trumps.com.au

Shapes’ fan favourite flavour returns

Arnott’s Chicken Parmi Shapes have returned, following Shapes fans voting in the first ever ‘Shapes People Choice’ campaign. The classic combination of crispy chicken schnitzel, oozy cheese, tomato sauce and a sprinkling of Italian herbs were just too good for Shapes fans to resist.

Another matter up for debate was whether it is known as Parmi or Parma – with 68 per cent of Australians selecting Parmi, while the rest sided with Parma.

Arnott’s Chicken Parmi Shapes are available at all major and independent supermarkets and retailers for RRP $4 a box.

Indulge your cravings with Anytime Donuts

Discover Anytime Donuts – deliciously indulgent, jampacked with filling and now available Australia-wide.

Try a family favourite like Strawberry or Choc Iced which are oozing with jam or go for the rich Choc Caramel that’s filled with luscious caramel. With many more flavours on offer, there’s something to satisfy every sweet craving and bring customers back for more.

Conveniently frozen for you to thaw as you need each day, reducing waste and ensuring ultimate freshness. You don’t want to miss these delicious donuts.

Available nationwide through PFD and Metcash or contact the Anytime Donuts team at info@gddonuts.com.au

Why Zummo juice machines are ideal for P&C sites

Zummo juice machines are fast becoming the go-to solution for petrol and convenience store owners looking to meet the growing demand for fresh juices.

These machines are designed to extract juice from a variety of citrus fruits with minimal effort, making it easy for store employees to serve up delicious, nutritious beverages to customers quickly.

Speed and Efficiency: Zummo machines are renowned for their speed and efficiency, producing fresh juice in seconds and allowing customers to get back on the road quickly.

Minimal Waste: Designed to extract every drop of juice from citrus fruits, Zummo machines minimize waste and maximize profits.

Freshness Guaranteed: With Zummo, customers can watch their juice being prepared right in front of them, building trust and ensuring they receive a truly fresh product.

Profitability: Fresh juices typically have higher profit margins compared to traditional convenience store items, as the demand for healthy beverages means customers are willing to pay a premium for fresh juices.

Petrol and convenience store owners can tap into this growing market, increase profitability, and cater to the needs of health-conscious customers while keeping their businesses thriving.

CONVENIENTLY FROZEN, READY TO THAW AND SELL

AVAILABLE NATIONWIDE THROUGH PFD AND METCASH

FOR ORDER ENQUIRIES

SALES@GDDONUTS.COM.AU

Pressure built for the bike lane

As our society evolves, so too does Airtec Corporation and its range of forecourt inflation systems. Their latest product innovation, the Digital Vehicle and Bike Inflator, launches this September and is ready for showcasing at C&I Expo 2023.

The new inflation system extends the usability of Airtec’s classic FEP and FRP products and opens the door to a wider customer pool for service station owners.

Statistics show that Australia is quickly succumbing to cycling fever. As of 2021, 4.62 million Australians ride a bike each week. In fact, over the course of the year a massive 40 per cent of Aussies will at one stage use pedal power as their means of transportation.

Airtec’s new Digital Vehicle and Bike Inflator has all the smart features of your standard forecourt inflation system now with the added inclusion of a separate 1m bike hose and chuck.

The unit operates with easy to identify, illuminated buttons, allowing customers to switch between bike and vehicle inflation. No matter the use of your bike, be it road, mountains, or racing, Airtec has your pressure covered.

For more information, call Airtec Corporation on 1800 818 884 or visit www.airteccorporation.com.au

Get paid to host Localcoin ATM

Localcoin is a rapidly growing company that is revolutionising the way people buy and sell digital currencies.

Localcoin prides itself on constantly innovating in the blockchain infrastructure space. Its product offerings encompass more than just ATMs, with a vision of making cryptocurrency an easy and accessible resource for everyone.

Expanding its reach beyond Canada, Localcoin has now made its mark in Australia, making it easier for Australians to enter the world of cryptocurrency.

Learn more about how you can generate additional income by hosting a Localcoin atm at your store - localcoinatm.com.au.

Simply Nuts unveils new look

The second most loved natural peanut butter is getting bolstered with a revitalised design, and new ‘Good Nutty’ communications platform, highlighting that Simply Nuts is committed to being good tasting, good for Australians and good for Australia.

The overhaul of Simply Nuts’ packaging follows market research revealing that Simply Nuts should communicate to peanut butter lovers that its range is healthy, natural and crafted with simple ingredients by peanut specialists. Simply Nuts are available in independent grocers, Coles, and Woolworths.

Ten years in the making

Wimmers Premium Soft Drinks have just launched their first genuine new flavour, Pink Hibiscus, which has been 10 years in the making.

Wimmers’ Master Beveragier has painstakingly created the new masterpiece, all while keeping true to the brand, offering a full experience which is refreshing to the very last drop.

Already ranged in over 200 Coles stores, it’s the new must have for the P&C channel.

Available from early September in both 600mL and 1.25L sizes, Pink Hibiscus is available at all good distributors throughout Queensland and Northern NSW.

For more details, please contact Simon Rathbone at simon@wimmers.com.au

Rethink the way you drink with Polka

South Australia’s premium non-alc drinks company, Polka, is the leading choice for alcohol-free alternatives that deliver on quality and taste. With a mission to provide sophisticated, booze-free alternatives to help Aussies rethink their drinking habits, the company has a premium range of Australian-made drinks that offer the same full-bodied taste and experience as its alcoholic counterparts. Polka’s range of sparkling wines and spirits are low in sugar, made with natural ingredients and botanical extracts.

For ranging enquires please contact enquiries@jcsm.com.au

Frank Simple makes hydration easy

Frank Simple’s mission is well, simple. The health food category is a sea of confusing information. Frank Simple want to take the best ingredients, incorporate into functional products and address the nutritional gaps most common amongst us.

Their exciting new range of hydration sachets are an innovative way to give the key hydrating electrolytes with no sugar and the added benefit of superfood ingredients.

The brand-new range of hydration sachets are available in four targeted SKUs. Each are made with the highest quality ingredients in functional serves and finished in natural flavours. The clean label hydration sachets offer a difference from the hum drum hydration range from ageing brands.

Frank Simple’s hydration sachets are all made in Australia from premium ingredients, sugar-free, naturally flavoured and sweetened, have no artificial taste, and are available in four variants – Morning Detox, Everyday Recovery, Inner Glow Collagen, Immunity Boost.

For ranging enquires please contact enquiries@jcsm.com.au

Widget World creates

more profit

Widget World is a new user-friendly piece of technology that allows suppliers and wholesalers to build custom catalogues in a matter of minutes.

Created by Karen Campbell from Impulse Marketing, Campbell initially designed the wholesaler app MyBrandz so sales reps would have all product information and images needed to increase sales as well as reference important office material.

Realising that there were so many supplier images sitting in the Product Management System, Campbell had the idea to create Widget World, a new piece of technology that would create catalogues and flyers in no time – pulling data from the PMS.

Widget World enables users to create catalogues anything from ten to over 10,000 images in an incredibly simple drag-anddrop fashion that allows quick creation of new marketing material, something that was in high-demand within an industry that experiences change so quickly.

Users can select content by supplier, category, brand, new products, best sellers,

or even upload their own barcode numbers and create a custom catalogue within minutes. Recently, a Queensland wholesaler uploaded 400 barcodes into Widget World – creating a 20 page catalogue in less than 10 minutes. The result was a massive 39 per cent increase in sales over the same period last year.

Coming soon

Campbell now plans to release Widget World for flyers – a fully flexible solution to create new product, seasonal, promotional flyers, or even multi-page booklets.

Just as user-friendly as the catalogue iteration, it will allow users to drag and drop images, increase or decrease their size, or introduce seasonal backgrounds.

Widget World eliminates the need for an expensive graphic design agency, with sales staff able to design professional sale aids in minutes, saving businesses time and money and allowing them to focus on selling.

For more information on Widget World, contact Karen@mybrandz.com.au or go to www.widgetworld.com.au to view the software in action.

The new user-friendly website makes creating catalogues as simple as can be.

“Widget World enables users to create catalogues anything from ten to over 10,000 images in an incredibly simple drag-anddrop fashion.”

SEAMLESS PRODUCT ORDERING AT YOUR CONVENIENCE

Discover 5000+ products from 40+ suppliers across Australia. Whether it’s the latest releases, best sellers or exclusive deals - it’s all at your fingertips, ready whenever it suits you.

“5 years ago you could get away with not having an App solution for customers - BUT NOT NOW ” Martin Scanlon - Monash University Convenience Store

“I am ordering more products with MyBrandzX as I have time to browse through the huge range - especially new products - it’s so easy to use ”

Attention Retailers: Download now - orders sent directly to your nominated wholesaler

Attention Wholesalers: Contact us to set up an account so your customers can start placing orders

S Gleeson - Lolly Shop

Staying ahead of the game

IN THE FAST-PACED world of convenience retailing, the only constant is change. As the shelves of our stores evolve to meet the evershifting demands of consumers, those who stand still will inevitably fall behind. The key to success in this dynamic industry lies in a commitment to continued learning and a relentless pursuit of knowledge about the latest consumer trends. In this era of rapid transformation, staying ahead of the game is not just a choice; it’s a necessity.

The convenience retail landscape has undergone a significant transformation in recent years, driven by changing consumer preferences and technological advancements. Today’s consumers are more discerning, health-conscious, and time-strapped than ever before. They demand a shopping experience that is not only convenient but also tailored to their individual needs.

To meet these evolving expectations, convenience retailers must stay attuned to the latest trends and innovations. This is not a one-time effort but an ongoing commitment to learning and adaptation. Retailers who embrace a culture of continuous learning and invest in staying abreast of the latest consumer trends thrive in this competitive environment.

One significant trend is the growing emphasis on health and wellness. Consumers seek out products that align with their dietary preferences and lifestyle choices. Retailers who stock their shelves with healthier options as well as educate staff and customers gain a competitive edge.

Technology is another driving force. E-commerce, contactless payments, and mobile

apps have revolutionized shopping. Retailers must invest in learning about and implementing these technologies to meet the expectations of tech-savvy consumers.

Staying ahead of the game requires understanding local and global trends. The COVID-19 pandemic accelerated online shopping and contactless payments, highlighting the importance of community support and local sourcing. Retailers that adapted quickly thrived.

Continuous learning extends to every aspect of convenience retailing, including supply chain management, marketing, and customer service. New methods of inventory management, data analytics, and personalised marketing strategies are constantly emerging, offering a competitive advantage in delivering superior customer experiences.

Convenience retailers must foster a culture of curiosity and innovation among their employees. Encouraging staff to embrace lifelong learning benefits individuals and enriches the organisation. Employee development programs, workshops, and training sessions should be integral to a retailer’s strategy for staying ahead of the game.

The world of convenience retailing is in a constant state of flux. Staying ahead of the game requires a commitment to continued learning, understanding consumer trends, and the agility to adapt to changing circumstances. In an era of rapid transformation, the true winners are those who make learning a way of life. Let’s embrace the imperative of continuous learning and stay ahead to meet the ever-evolving needs of our customers. ■

“Staying ahead of the game requires a commitment to continued learning, understanding consumer trends, and the agility to adapt to changing circumstances.”

– Theo Foukkare

Words Theo Foukkare, CEO, AACS

The imperative of continued learning to win in convenience retailing.

ILLICIT TOBACCO

IS HARMING RETAILERS

The Albanese Labor Government has set its sights on retailers and has committed to raising the price of cigarettes every year for at least the next 3 years.

This will further entrench a black market operated by criminals, who don’t care who they sell to and use the funds they make to facilitate further criminal activity, just like what has happened with vaping products.

Retailers who have always played by the rules will be impacted while criminal black-market dealers will continue to benefit due to the government’s lack of enforcement against illicit tobacco sales.

This only costs the Australian economy, impacts responsible retailers and ensures profits go into the hands of criminals to conduct more criminal activity.

JOIN THE FIGHT TO HELP SAVE AUSTRALIAN RETAILERS

KEYNOTE PRESENTATION BY SHEENA POLESE, LEADERSHIP & DEVELOPMENT COACH WE ARE PLEASED TO ANNOUNCE OUR FIRST WOMEN IN CONVENIENCE EVENT FOR 2023. WE WILL BE JOINED BY GUEST SPEAKER SHEENA POLESE, AN EXPERIENCED LEADERSHIP & DEVELOPMENT COACH. SHEENA WILL SHARE HER NOWLEDGE & EXPERIENCE WITH THE GROUP ON HOW TO GET THE BEST OUT OF EVERYONE, FOLLOWED BY UESTION & ANSWER SESSION. WEDNESDAY 19TH JULY 3-5.30PM | SYDNEY TIME & VENUE CONFIRMED UPO REGISTRATION

www.aacs.org.au/illicit-tobacco/

Shopper complacency is not an option

Words Darren

WE LIVE IN the most competitive and challenging regions in the world. And it’s not just competition between P&C banners and other channels that keep us on our toes. Like many industries we are collectively managing through cost-of-living challenges, illicit tobacco issues, CDL changes, plastic bag bans, product inflation, staff challenges (both retaining and attracting) and the list goes on.

I offer my admiration and support, it’s not easy, yet our channel continues to show growth, with much of that growth coming from the growing contribution of the independent segment.

Retailers across many industries are seeing a reduction in foot traffic to their stores. Convenience operators also report differing traffic trends, with the bright side being reports of more items being purchased per visit and the resultant higher shopper basket values. This offers us enormous opportunity – and big exposures if we fail to seize it.

Over the month of September, I’ve sat with several retailers to review shopper research findings and similar to what happens when we focus on a topic long enough, questions start to flow. Before I talk about some of these questions and what we might be able to do to answer them, the first approach is to understand and describe what we see in a clear way.

Here’s my first effort, “in a time of great competition and change, shopper complacency is not an option”. So, what does this phrase really

Convenience Buyers

mean? For me right now, it means questions like:

• Do we as an industry truly understand what value means to shoppers?

• Why do we have shoppers that only purchase fuel and no shop? What is happening in their day?

• Why are shoppers with fuel in their basket, less happy with their shopping experience with us?

• Are manufacturers spending enough effort in their brand building, on emphasising “On the Go” and not just “Fill the Pantry at Home”. You probably have many more questions like this and if you do, send them to me on email. I’d love to know what industry changing questions you might have.

Ultimately, where does all this inward-looking lead to? It leads to looking outwards – later in 2023, I will bring together a diverse group of thought leaders and retailers from not only convenience, but I’ll also look to include participants from grocery, QSR, airlines, research houses, and insights people from our major trade partners.

We have enormous opportunities in convenience, we have the assets, the intellect, and the energy to succeed in bringing so much more to shoppers. If you believe you have value to bring to a group like this, send me an email and let’s talk.

Until next time,

Darren Park

DM Darren via LinkedIn

“We have enormous opportunities in convenience, we have the assets, the intellect, and the energy to succeed in bringing so much more to shoppers.”

– Darren Park

The industry must work together to capitalise on the many opportunities available to the P&C channel.

Park, CEO, United

INCREASE BASKET SIZE BY SWAPPING

WEET-BIX™ IS AUSTRALIA’S BEST SELLING BREAKFAST CEREAL1

WEET-BIX™ VOTED THE MOST TRUSTED BREAKFAST BRAND FOR THE PAST 11 YEARS2

WEET-BIX™ 575G AVERAGE PROMOTION ACHIEVES 112% SALES INCREASE IN MAJOR SUPERMARKETS¹

Weet-Bix™ 575g sells

+1MILLION MORE UNITS per year than Weet-Bix 375g

Weet-Bix™ 575g is included in

ON-PACK PROMOTIONS, capitalising on brand engagement

SPAR Australia:

A growing force in the Australian retail landscape

IN RECENT YEARS, SPAR Australia has emerged as a formidable player in the country’s retail sector, challenging the dominance of established giants and redefining the shopping experience for Australians. Although SPAR Australia is part of a global network, it has established a significant presence in New South Wales and Queensland, where we supply some 200 stores, of which 150 are proudly branded as SPAR outlets.

As Managing Director for 13 years now, I’ve continued my commitment to providing competition in the supply of basic grocery items to independent retailers. The market is dominated by Metcash, who is the major supplier to some 4500 independent retailers around Australia, many of whom are the only supermarket in rural and country towns. The lack of competition in the supply of basic grocery items to independent stores could be the major reason why country and rural populations are paying higher than average pricing for their grocery items.

Now, almost 12 months since we occupied our recently custom-built warehouse, SPAR Australia has reached an exciting milestone in our journey. This state-of-the-art facility has brought us significant advantages and efficiencies, allowing us to become a true one-stop shop with all the products under one roof.

The new warehouse marks a major leap forward for SPAR Australia, streamlining our operations and improving our supply chain. With all our products centralised in this facility, we can efficiently manage inventory, reduce lead times, and enhance the overall flow of goods. This increased efficiency will ultimately translate into price reductions that can be passed on to our valued SPAR retailers, helping them remain competitive in their local markets.

SPAR Australia’s unique store formats cater perfectly to the needs of suburban and smaller country towns. Our typical store is 200 to 500 square metres in size, providing a convenient shopping experience for residents.

These smaller to mid-sized store formats are strategically located primarily in suburban areas and smaller country towns, making it convenient for residents to access quality groceries without the need to travel long distances. This localisation allows us to connect with our communities and understand their unique preferences and requirements.

Despite its rapid growth, SPAR Australia doesn’t lose sight of its core values. Customer service remains a top priority, with well-trained staff offering assistance and guidance to shoppers. SPAR’s dedication to quality assurance ensures that customers receive products of the highest standard, further building trust and loyalty.

As SPAR Australia continues to expand its footprint, it faces challenges typical of any growing retail business. Competition in the Australian retail sector is fierce, with established players and international giants vying for market share. Additionally, changing consumer preferences and economic uncertainties pose ongoing challenges.

However, SPAR Australia’s strategic approach and commitment to innovation position it favourably in this competitive landscape. By staying attuned to customer needs, nurturing local partnerships, and prioritising sustainability, SPAR demonstrates adaptability and resilience in the face of challenges.

SPAR Australia is making its mark in the country’s retail sector by embodying the principles of quality, community engagement, and innovation. Its emphasis on supporting local businesses, dedication to customer service, and commitment to sustainability set it apart in a crowded market.

The future looks promising for SPAR Australia as it continues to evolve and adapt to the everchanging retail landscape. As Managing Director, I am committed to ensuring that SPAR Australia remains a competitive and customer-focused force in the industry, offering Australians a diverse and affordable grocery shopping experience. ■

How SPAR Australia is making its mark in the country’s retail sector by embodying the principles of quality, community engagement, and innovation.

Words Lou Jardin, Managing Director, SPAR Australia

“By staying attuned to customer needs, nurturing local partnerships, and prioritising sustainability, SPAR demonstrates adaptability and resilience in the face of challenges.”

– Lou Jardin

24-25 July 2024 | Due Drop Events Centre, Auckland

Exhibiting at C&I NZ EXPO gives you a presence at the only FMCG event that delivers:

A trade show purely focused on Convenience & Impulse and Independent Grocery Retailing

Access to motivated high-quality buyers

Exposure for independent operators who may not be receiving adequate representation

The opportunity to meet reps from corporate and independent chains

C&I NZ EXPO is devoted specifically to the needs of convenience retail owners and operators, where retailers and suppliers will gather for two days of information sharing, education, discovery, and networking. If you are, or hope to be, a convenience supplier then you want to talk to our audience of:

service stations

convenience stores/dairies/corner stores

newsagents

mini marts

independent grocery take-aways/hospitality venues

To secure your stand for the trade event of 2024

Email: exhibition@candiexpo.co.nz | Call: +61 2 8586 6172 candiexpo.co.nz

Beyond equipment finance:

SMEs navigating growth in challenging times

WITH MOST BUSINESS owners aware of finance options to secure equipment, including tools of the trade and plant equipment, recent Moneytech data suggests there is less awareness of how finance can assist businesses, especially service-based businesses, beyond equipment needs.

Finance types available to Australian SMEs can assist with a range of business challenges including growing debtor ledgers, slow invoice payment, cash flow management, facilitating import and export opportunities, stock and raw material purchasing, cyber-security, and investing in growth opportunities.

In the March quarter, the Australian Bureau of Statistics reported business investment increased 3.4 per cent, with finance used primarily to invest in machinery and equipment purchases.*

While this data is pleasing, indicating business confidence, it further demonstrates the strong association between finance and equipment purchasing and business finance can be used for so much more than acquiring new equipment. SMEs should be looking at how they can utilise finance to be strategic and seize opportunities to benefit their business.

In the current climate, inflationary pressure is one such challenge which can be assisted using finance with SMEs able to use it to secure raw materials and ensure price and supply.

Using finance to approach supply chain management is a focus of SMEs with logistics and materials challenges. Different finance facilities catering to supply chain management can allow SMEs to plan for medium and long-term requirements, but also need to be flexible and accommodate ongoing support for businesses.

AminoZ case study

Launching in 2006 and supplying health supplements to local fitness clients, AminoZ’s operation soon morphed into a larger retail

operation servicing a growing online customer base, and has evolved from a one-man organisation, to a thriving enterprise servicing hundreds of thousands of Australian customers.

To keep up with increasing product demand, founder and owner, Jay Bonaretti started manufacturing his own AminoZ branded supplements in 2019.

“As a manufacturer we soon hit a major problem. Covid-19 hit, there were global supply chain problems, and we couldn’t get enough ingredients. Desperately trying to source ingredients locally and internationally was very difficult and soon Jay realised the only way he could meet demand was to purchase ingredients in bulk,” Bonaretti said.

“As a small business, we just didn’t have the cash flow to do this. A finance solution from Moneytech allowed us to import the ingredients in bulk and save a significant amount of money – well into six figures, due to the size of the order.”

Moneytech’s finance facility allowed AminoZ to keep its products in stock and grow the business substantially.

Moving away from bank borrowing

Adding to the range of finance products available is the increasing ability for SMEs to move away from traditional bank borrowing or home mortgage re-financing to fund their business. SME business owners should be aware that different business lending may require personal property as security for the loan. Business owners should do their homework, especially where property is concerned.

The ease, speed, and flexibility that non-bank lenders provide actually make non-bank lending the first option that some SMEs choose when they are looking to secure finance. Non-bank lenders typically have strong technology infrastructure, which makes the application and assessment process simple and easy. ■

“In the current climate, inflationary pressure is one such challenge which can be assisted with finance with SMEs able to use it to secure raw materials and ensure price and supply.”

– Mark Cameron

A look at how financing can help SMEs be more strategic and seize opportunities to benefit their business.

Words Mark Cameron, Chief Business Officer, Moneytech

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Beware of signing any pre-lease documentation

THE DOCUMENT GENERALLY signed before a lease is prepared is often called a Heads of Agreement (HOA), Letter of Offer or Summary of Key Terms. This is the basis for drafting the lease. Legal advice at this stage could save you thousands.

Many people get a lawyer to assist them once they receive their lease and not before, but this could be too late. It is strongly urged that advice is received as soon as you find the property you want to lease and before you sign any documents.

It is much more difficult for a lawyer to seek changes if the client has already agreed to items in the HOA. Thus, we always urge clients to contact us at the outset. This advice should generally take your lawyer about one hour and should save you more than you pay for the lawyer.

Case study

A lady called our office regarding a new lease. I informed her that before signing the HOA she should send it to me first to review. Over the phone, I gave her some tips including that she should ask that the landlord provide her with the NSW Law Society lease. Other states in Australia have similar template leases that can also be used. I explained that this type of lease would be quicker to resolve as it is often used in practice, cheaper in legal fees, fairer for both parties, and will very likely require fewer amendments than many landlord type leases. Unfortunately, she did not listen to the advice provided and signed the HOA without the condition that the lease be based on a NSW Law Society lease. Further, this HOA had many unfavourable terms for the tenant.

I explained to her that seeking changes after it has already been agreed is very difficult. Had she come to us for legal advice she would have saved thousands and benefitted from the below:

1. She would not have to pay for the landlord’s solicitor’s legal fees.

2. The matter could be resolved within a week.

3. She would have saved on high annual increases in rent (a cap would have been installed on how much the rent could rise annually).

4. Elimination of the requirement to provide a guarantor and/or bank guarantee.

5. Minimised the tenant’s maintenance and repair obligations.

6. Increased maintenance and repair obligations of the landlord including repair of capital items for the air conditioner and replacing it if it were to break down (this is a huge expense that the tenant now has to pay).

7. Obtain an expanded permitted use to allow her flexibility on the type of business she would like to run.

8. Increased flexibility should she want to sell her business in the future.

9. Decreased outgoings.

10 Specify the dispute resolution process should a conflict arise.

Had she obtained advice prior to signing the HOA she would have been in a better position to obtain a lease in her favour.

It is advisable to obtain legal advice from a lawyer specialising in leasing before signing any document. ■

Marianna Idas, Principal at eLease Lawyers, offers advice on obtaining a favourable lease.

Words Marianna Idas, Principal, eLease Lawyers

“It is strongly urged that advice is received as soon as you find the property you want to lease and before you sign any documents.”

- Marianna Idas

Suntory merger creates new $3 billion beverage giant

SUNTORY HAS MERGED its two Australasian drinks businesses, Frucor Suntory and Beam Suntory, to create Suntory Oceania, a new $3 billion drinks group.

The merging of the two Suntory brands will create the fourthlargest ANZ beverage group in Oceania with full end-to-end control of its portfolio, including manufacturing, sales, and distribution, and is set to be up and running from mid-2025.

Darren Fullerton, CEO of Frucor Suntory, said the new venture is all about bringing the best of Suntory to Oceania.

“With the ability to accelerate our growth trajectory, we strongly believe it will redefine market dynamics and offer more consumer beverage moments from sunrise to sunset, unlocking innovation for our customers across retail and hospitality industries.”

Suntory Oceania will have 40 market-leading alcoholic and non-alcoholic brands in its portfolio, including V Energy, Maximus, Suntory BOSS Coffee, Jim Beam, Makers Mark Bourbon, Canadian Club Whisky, and Hibiki Japanese Whisky.

The creation of Suntory Oceania signals the end of Beam Suntory’s 16-year partnership with Coca-Cola Europacific Partners (CCEP), which has been responsible for the sales and distribution of the Beam Suntory spirits portfolio, as well as the manufacture, sales, and distribution of its alcoholic RTD portfolio.

Peter West, Regional Managing Director for Australia, Pacific, and Indonesia at CCEP, said they are proud of the results and capabilities they have built over the last 16 years.

“It’s been an exceptionally successful partnership, achieving rapid growth and driving strong category leadership including recently becoming the MAT market leader in alcoholic RTD in Australia.”

West said it will continue to be business as usual until the contract expires in Australia on 30 June 2025, and in New Zealand on 31 December 2025.

7-Eleven to roll out frictionless technology

Grabango will develop the My 7-Eleven App Pay and Go 2.0 app, which will enable customers the choice to skip the register without the need to even scan their purchases with their device, with the technology expected to launch in 10 stores by the end of 2024.

Stephen Eyears, General Manager of Technology and Strategy at 7-Eleven Australia, said the enhancement will make it even more convenient for customers who choose to pay with the Pay and Go feature, as they won’t need to scan merchandise items individually.

“7-Eleven’s current My 7-Eleven App Pay and Go feature lets consumers scan their items, or fill their vehicle at the pump, and complete their transaction on their phone without the need to queue at the register.”

Eyears explained that providing customers with the right products and services relevant to their needs across physical and digital environments is crucial.

“For the customer the experience needs to be seamless, and for our store teams, digital touchpoints need to be simple for them to activate in store; and save them time they can use to add value to our customers.”

Will Glaser, CEO of Grabango, said they are excited to partner with 7-Eleven.

“Retailers like 7-Eleven are upgrading stores to provide checkout-free options as consumers demand the time savings it gives them.”

7-ELEVEN HAS PARTNERED with Grabango to roll out frictionless checkouts to provide customers with convenient shopping options.

L-R: Mark Hill, Managing Director of Beam Suntory Oceania and Darren Fullerton, CEO of Frucor Suntory Oceania

Truckloads of illicit tobacco and vape products seized

A MONEY-LAUNDERING investigation has led to the seizure of five truckloads of illicit tobacco and vapes in Queensland.

Following months of investigation, on 29 August, over 150 operational staff from across six agencies executed multiple warrants at 15 residential, retail, or commercial locations in the Logan, Redlands, and Ipswich areas of southeastern Queensland.

Over $835,000 in cash, more than eight million cigarettes and about 3.74 tonnes of loose-leaf tobacco with a total excise value of more than $14 million, 60,000 vapes with a street value of approximately $1.8 million, and six motor vehicles were seized.

The investigations and subsequent seizures led to a 37-year-old Logan man being charged with 58 offenses. Five trucks were needed to transport the cigarettes, loose-leaf tobacco, vapes, and other items after they were seized.

The Crime and Corruption Commission (CCC) began investigating the man as part of a money-laundering operation, but during the investigation found evidence that the man was allegedly involved in the distribution and sale of illicit tobacco and vape products to retail stores throughout Queensland.

Bruce Barbour, Chairperson of the Queensland CCC, said organised crime will permeate and infiltrate industries to exploit opportunities where there is the potential or actual realisation of securing massive profits from their illegal activities.

“There has been well-documented infiltration and involvement of criminal syndicates in other industries over the years, and it is concerning to see evidence of criminal activity manifesting in the tobacco and vape industry.”

The man appeared in court on 30 August and again on 31 August and no application for bail was made. He is expected to reappear on 6 September 2023 in the Beenleigh Magistrates Court.

Blaze destroys Mobil petrol station in Coolac

POLICE ARE INVESTIGATING a fire that occurred at a Mobil petrol station off the Hume Highway in Coolac on the night of Tuesday September 5.

Emergency services were called to the service station, which is located at 518 Coolac Rd, Coolac at about 10pm.

Firefighters from the Rural Fire Service and Fire and Rescue NSW worked through the night and into Wednesday morning to bring the fire under control.

No injuries were reported, although the service station received extensive property damage.

Officers attached to the Riverina Police District established a crime scene and commenced an investigation into the circumstances surrounding the incident.

Police are urging anyone with information or dashcam footage of the incident to contact Crime Stoppers on 1800 333 000.

Firefighters battled through the night to control the blaze

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Ampol partners with US company to accelerate hydrogen adoption

AMPOL HAS PARTNERED with US hydrogen equipment manufacturer and supplier OneH2 to build on its hydrogen offer in Australia.

The partnership will allow Ampol to offer a unique and complete hydrogen refuelling solution, giving customers the opportunity to trial hydrogen technology and better understand how it can further assist their decarbonisation journeys through alternative fuel options.

Brent Merrick, Executive General Manager, International and New Business at Ampol, said they are excited to partner with OneH2 and expand their role in the hydrogen space.

“Hydrogen has a key role to play in reducing emissions across Australia’s transport and broader energy sector and offers a unique opportunity to decarbonise hard-to-abate heavy transport and heavy machinery sectors.

“We expect early hydrogen adoption within heavier vehicle fleets and operations who will benefit from short refuelling times and longer range compared to current battery electric alternatives.”

Paul Dawson, President and CEO of OneH2, said they have been pleasantly surprised and encouraged by Ampol’s forwardthinking strategy for hydrogen in the transport sector over the past 18 months.

“Our products are engineered to the highest standard and we are excited to see them in use supporting Australia’s decarbonisation efforts.

“Hydrogen as a transport fuel is not easy. Our experience in designing, manufacturing and deploying hydrogen equipment across the US over the last eight years, will allow us to accelerate its adoption in the Australian market.”

Viva Energy’s half-year results boosted by convenience

VIVA ENERGY’S ACQUISITION of Coles Express has helped the company grow convenience and mobility (C&M) earnings by 40 per cent to $123.7 million.

The company-operated network, which was previously operated by Coles Express, achieved 3 per cent growth in weekly fuel volumes to 58 million litres on the prior year, with further growth coming from the extension of the Liberty Convenience network, which now has 95 stores nationwide.

Total convenience sales experienced a slight decline by 0.9 per cent in 1H2023 to $549 million, but excluding tobacco, grew 8.7 per cent with strong growth from food-to-go, snacks, and beverage categories.

Viva, which acquired the Coles Express retail convenience business in May, plans to add OTR’s network of stores by the end of the year, pending approval from the ACCC.

Scott Wyatt, CEO and Managing Director at Viva Energy, said that together these acquisitions will see Viva become one of the leading convenience retailers in the country. Viva has proposed to divest 23 Coles Express sites in Adelaide to expedite the approval process.

“The acquisition of Coles Express and OTR are transformational steps towards our vision to become a convenience retailer that sells energy, rather than a fuel retailer that happens to sell convenience.

“To achieve this, we’re bringing together the best of Coles Express and OTR businesses to establish a leading convenience retailer in Australia and accelerate our plans to grow in what we see as a very attractive market.”

Customers will be able to trial hydrogen technology thanks to Ampol and OneH2

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