Email : news@islandchief.com | Hotline : +960 7986626
VOL 30 | JANUARY 2019 | www.islandchief.com
CypreaAir & Holidays GM
Dunston Withana Arachchi Page: 10
Maldives Welcomes the First Visitor of 2019 Page: 10
Mr. Abdulla Su’ood
Elected as the President of MATATO Page: 13
Maldives Business Awards 2018 Successfully Held at Paradise Island Resort
Page: 20
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AVIATION PRESS
Maldives Welcomes the First Visitor of 2019
With the greetings and well wishes of New Year 2019, Maldives Welcomes its first tourist visitor of the year. The celebrated guest is Mr. Khalid Kareem of Saudi Arabia visiting Maldives with his family to celebrate the New Year & the couple’s wedding anniversary at Bandos Island Resort. They arrived on flight of Oman Air WY 381. The visitors were positively thrilled to find out that they were the first visitors. “We feel extremely honored. This is the second time we are visiting the Maldives. First was in 2014. And the most amazing experience (of visiting the Maldives) is, the warmth of Maldivians. They are always smiling. It makes you feel so comfortable. Like you are home.
awarded a 7-day free holiday voucher by AaaVeee Nature’s Paradise resort and return air tickets to Maldives by Oman Air.
Saudi Arabia market has been a rapidly growing market to Maldives over the recent months. The arrivals from Saudi Arabia show a positive growth The couple said excitedly. of 16% from January to November Maldives Marketing and Public Relations when compared to the same period in 2017. Saudi Arabia also remains Corporations and Maldives Airports the top country from the Middle East Company Limited organized the celebration as a welcome tea at the VIP market in terms of arrivals. During this Lounge of Velana International Airport. period in 2017 a total of 21,475 Saudi Arabian tourists are recorded to have The visitors were escorted to the VIP arrived in Maldives. With the 1st visitor lounge by the staff of MMPRC where being a Saudi Arabian, this is a great they were welcomed by the Minister opportunity to promote the destination of Tourism Hon. Ali Waheed, Managing Director of MMPRC Mr. Thoyyib Mohamed in the Middle Eastern market. and other senior officials of MMPRC, Every year, the travel and tourism Ministry of Tourism, MACL, Maldives Immigration and MATATO. A special gift industry businesses collaborate with the symbolizing the good will of Maldivians MMPRC, the corporation mandated with the promotion of Maldives as a tourist was presented to the visitor by the Minister. An executive gift package from destination, to celebrate the first visitor as well as other milestone arrivals such MMPRC was presented to the visitor by as the 500k, 750k and the one millionth the Managing Director of MMPRC Mr. visitor. A total of 1,333,456 tourists Thoyyib Mohamed. Gifts on behalf of arrived to Maldives from January to MACL was presented to the visitor by November 2018. It is a 7% growth when the Acting Managing Director of MACL compared with the same period of 2017. Mr. Moosa Solih. The visitor was also
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WINTER SCHEDULE 2018/ 2019
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NEW OPENINGS
The First Phase of Crossroads Maldives to be opened in Summer 2019 The first phase of the Crossroads Maldives, a multi-island integrated leisure and entertainment resort destination has been scheduled to open in June 2019. Developed by Thailand’s premier property development and investment holding company, Singha Estate PLC, the project which will showcase the cultural charm of the Maldives, and en-compass three independent islands fringing the Emboodhoo Lagoon in the pristine South Malé Atoll, just 15 minutes by speedboat from Velana International Airport.
With an overall aim to create mutual and sustainable benefits for the long-term prosperity of the entire area, the architecture and design of Crossroads Maldives will reflect the country’s historical influences and the developers will actively engage with local communities to create the win-win combination of authentic guest experiences and empowerment.
Upon completion, phase one of Crossroads will offer two captivating hotels, Saii Lagoon Mal-dives and Hard Rock Hotel Maldives, adding a wide range of facilities centered upon the Marina @Crossroads, an 11,000-square-meter lifestyle, retail and dining destination.
Singha Estate Public Company Limited, together with its subsidiaries, develops and invests in real estate for rental and sale in Thailand and internationally.
The company engages in the hospitality and related business such as selling land, single de-tached Crossroads Maldives is aptly named and specifically houses and condominium units while also offering master-planned as a global meeting place hotel management services and in-vesting in other where travelers from all around the world could companies. experience authentic Maldivian culture from past to the present.
Baglioni Resort Maldives set to open in March 2019 Baglioni Hotels have announced that the luxury Italian hotel chain will debut Maldives with the Baglioni Resort Maldives opening its doors to guests in March 2019. Described as the paradise with an Italian grace on the resort’s website, the new resort located on the island of Maagau in Dhaalu Atoll is a 40-minute hop by seaplane from the capital, Malé, easi-ly accessible while feeling remote, far from other islands and away from busy cruise and sea-plane routes. The new luxury Italian-owned resort will features 96 villas with a selection of Beach Villas, Water Villas, Garden Villas, Grand Pool Beach Villas, Suites, Water Villas with pool and a Presidential Villa that overlook the lush tropical gardens or the sparkling turquoise Indian Ocean with floor-to-ceiling windows, private decking areas and outdoor bathrooms with standalone bathtubs. The airy villas will include crisp, clean décor, contemporary wooden furnishings and modern ameni-ties. The four restaurants will serve a wide array of international cuisine including Japanese and tradi-tional Italian cuisine. There will be overwater dining venues with indoor and outdoor seating area so guests can enjoy the spectacular ocean views with their meals. For relaxation, the Garden Spa will offer a variety of rejuvenating and soothing therapies, as well as a yoga pavilion where guests can enjoy private or group sessions with beach views. There’s a beach gym, and holidaymakers can play beach volleyball or take part in water sports activities such as pedalo rides, kayaking, windsurfing, snorkeling, top-cat sailing, scuba diving and boat excursions. Baglioni Hotels is an Italian hotel group that was established in 1974 by Robert Polito. The com-pany has nine upscale hotels including five in Italy, two in France, one in London, and its newest resort in the Maldives.
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NEW OPENINGS
Sun Aqua Iru Veli Welcomes its First Guests The new Sun Siyam Resort, Sun Aqua Iru Veli welcomed its first guests on December 15th, 2018. It is the hotel chain’s fifth resort and its third property under the brand Sun Aqua. Set on the pristine shores of Aluvifushi island, a secluded and previously uninhabited private is-land in Dhaalu Atoll, the Sun Aqua Iru Veli promises guests the ultimate island indulgence with a playful twist. The premium allinclusive resort will fuse intimate indulgence with naturally playful elements to create a truly relaxing tropical idyll.
All suites have private freshwater swimming pools and sunbathing areas with complimentary minibars where wine, beers, soft drinks will be replenished twice daily. The Sun Aqua boutique-style allinclusive experience means guests can enjoy the freshest, global fusion fare, from champagne breakfasts and mouthwatering Maldivian curries to seafood straight from the ocean and classic dishes with a difference. Dine à deux on the beach, enjoy a fine dining experience in one of the three restaurants or keep it low key with family dinner in the privacy of the suite or room service, the resorts offer private dining anywhere. Sun Aqua Iru Veli has its own wine cellar and the resort’s mixologist will create sundowners that guests will never forget and a wide selection of unlimited alcoholic drinks.
Sister resorts Sun Aqua Vilu Reef Maldives and Sun Aqua Pasikudah Sri Lanka marked the be-ginning of the Sun Aqua story, now Sun Aqua Iru Veli represents a new level of laidback luxury in the collection. The Sun Aqua Signature offers guests a flexible, premium all-inclusive experi-ence from dining, drinking with a shisha experience and a wide selection of wines from the wine cellar to champagne breakfast to kick start the day. Also included are diving, excursions and be-spoke spa treatments. Guests can take time out to be soothed at the tranquil Sun Aqua Spa with seven Surrounded by a perfect white-sand over-water pa-vilions with double beach, the five-star Sun Aqua Iru Veli was massage tables, open-air rain showers created to offer a luxurious yet intimate and romantic flower-strewn baths and experience for both couples and families. a main spa house with hydrotherapy Each of the 125 light-filled beach and pools, steam, sauna and spa boutique. over-water suites reflects the island’s While guests bliss out, the resort’s unspoilt beauty, individually decorated complimentary Kids Club welcomes in natural tones and local artworks. little ones aged between three and 11 Spacious, contemporary bathrooms years old and for children below the age reveal ocean views. Guests can choose limit, there is complimentary babysitting from decadently private couples’ or service that includes three hours per family suites with interconnecting spaces stay. for everyone to rest, relax and recharge. Set within its own lagoon, Sun Aqua Iru
Veli has its own house reef and PADI / SSI facility dive center. The resort’s guests can select three dives per stay or swap for spa credit up to US$ 100 per day. The use of snorkeling equipment is complimentary for all guests. Excursions offer some-thing for everyone: each will receive a complimentary half an hour group windsurfing lesson and a 15-minute Jet Ski ride, per stay together with one of the following: dolphin cruise, guided snor-keling safari tour, sunset cruise or local island discovery. The resort also offers its guests the chance to experience its sister resort Sun Aqua Vilu Reef, which is a 10-minute speedboat ride away, whether for dinner or a night or two. Arriving is something special, as guests fly low over islands, reefs and shallow lagoons. The is-land is just a 35-minute seaplane transfer from Velana International Airport and guests of Sun Aqua Iru Veli have access to the Sun Siyam lounge with massage corner, food and beverages along with a kid’s corner. Sun Aqua is the visionary creation of Sun Siyam, one of the most forward-thinking and dynamic companies in the Maldives. Led by renowned Maldivian entrepreneur Ahmed Siyam Mohamed, Sun Siyam is committed in building a collection of hotel and resort brands infused with his distinc-tively passionate and colorful spirit.
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ISLAND PRESS
Baros Unveils the Newest Addition to the Blissful Collection of Villas Baros, an award-winning boutique island retreat in the Maldives has announced the addition of two distinctive new Suites to its blissful Villa Collection. Named as the Baros Suites, each suite of 200-square-meter features a spacious, luxurious bed-room, a concealed, semi open-air bathroom and a large living area with sliding glass doors open-ing on to a wooden deck with sun loungers and dining area, a swimming pool and a thatched ga-zebo with a traditional swing overlooking the ocean. These Suites are designed to provide a haven of seclusion, specially created to maintain the ut-most privacy and tranquility with classic design, for guests to enjoy the freedom of space as well as the inspiration of tropical tranquility and a chance to relax in solitude. The Baros Suites are located on the eastern shore of the island, within an easy walk to all facilities, yet perfectly pri-vate. A winding pathway through the lush foliage leads to these exclusive Suites, which feature wood-en floors and high ceilings in a traditional Maldivian concept. At the foot of the king-size bed is an ottoman concealing a television screen while on one side there is a work desk and on the other, a cozy reading nook. In the adjoining lounge, there is a 55” television with access to movies and Internet and a sublimely cozy sofa for relaxation. Sliding glass doors open on to an expansive wooden deck ideal for sunbathing or private dining under the stars beside a 19ft x 10ft swimming pool (which has a hot and cold Jacuzzi) adorned with fibre optic lights for a magical ambience in the evening. To complement this inspired design, guests staying in a Baros Suite benefit from private transfer to and from the resort by luxury yacht, a dedicated Suite Butler on call at all times and a bottle of champagne and fruit platter on arrival. Guests staying five nights or more are eligible for compli-mentary breakfast (after the fifth night) on the Piano Deck in the lagoon. Baros Suite guests also receive special complimentary amenities and a Baros souvenir the night before departure. Baros reflects heartfelt Maldivian hospitality making guests feel right at home from the minute they step on the island. Guests can master the art of doing nothing, take part in memorable snorkeling experiences around the flourishing house-reef as well as embark on an amazing culinary journey as skilled chefs prepare delectable gourmet dishes. Baros is a private, Maldivian-owned Island resort of 75-overwater and beachside garden and pool villas with three gourmet class restaurants, just 25 minutes by speedboat from Velana Inter-national Airport. Baros was only the third resort to open in the Maldives and during more than four decades of car-ing for guests with heartfelt hospitality, Baros has acquired an enviable reputation as the bench-mark for the captivating luxury that is the essence of a holiday on Baros. Baros was acclaimed as the Top Luxury Resort in the World 2018 by Trip Advisor Traveler’s Choice Awards and as the World’s Most Romantic Resort 2017 by the World Travel Awards.
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ISLAND PRESS
Cocoon Maldives
Introduce Garden of Eden Wellness Area
Angsana Velavaru Joins in on the Maldives Clean Up Initiative
The Ministry of Environment announced a national program to remove litter across of the Mal-dives which simultaneously took place on the 8th December 2018 from 07:30 - 10:30 in all regions of Maldives.
Cocoon Maldives has refurbished its spa and wellness offerings, unveiling a brand new ‘Garden of Eden’ wellness area.
an outdoor gym called the ‘Tree of Wellbeing’ was recently opened at the resort. The Tree of Wellbeing is situated under a canopy of lush tropical trees, According to the resort, the overlooking the beach and the ‘Garden of Eden’ is an addition shimmering azure lagoon. to the existing Cube Spa facility and features a steam and sauna Located on the pristinely room, a jacuzzi as well as a stunning island of Kneipp pool. Ookolhufinolhu in Lhaviyani Atoll, only a short 30-minute Cocoon states that guests who seaplane ride away from Velana book treatments of 80 minutes International Airport, Cocoon and above at the Cube Spa Maldives is best described as will be offered complimentary an actualization of a dream to access to the new wellness area, create a unique designer resort while those booking other spa that mixes luxury, design aestreat-ments will be charged thetics, and hospitality into a USD 25 per person. Guests who unique tropical island paradise. do not have a spa treatment booking can also enjoy the new Designed by renowned facilities for a fee of USD 40 for Italian firm LAGO, Cocoon’s 60 minutes. minimal interiors complement with furniture made from All guests using the new 200-year-old wildwood defer facilities will be provided with to the overwhelming beauty towels and refreshments. of the surrounding marine The new inclusion to the environment and lush green spa and wellness offering at vegetation that envelope the Cocoon Maldives comes after whole island.
The initiative which was named ‘Saafu Raajje, Aharenge ves zimma’ that translates to ‘Clean Maldives, my responsibility too,’ was officially inaugurated by President Ibrahim Mohamed Solih. The team at Angsana Velavaru supported the initiative of the Ministry of Environment and joined the first Nationwide Clean Up Day. With the support from the locals at Meedhoo Island, the re-sort’s team collected more than half a ton of plastic waste. “By allocating a team of Marine Biologists & CSR Ambassadors at Angsana, we strive to educate our guests & team members to protect and nourish the local environments of our resorts world-wide.” Sated Mr. Mario Piazza, the General Manager of Angsana Vealvaru. CSR Ambassador Mr. Nick Hardman stated that the CSR committee and the Marine
Lab at Ang-sana Velavaru are working closely together with the local community to combat environmental waste and pollution. Recently, the resort’s team travelled to the neighboring island of Bandidhoo. Twentyone stu-dents and two teachers from Bandidhoo school along with island councilors helped the associ-ates remove 212 kg of plastic waste from different areas of the island, while Nick and Mario gave a presentation to inspire the local community to take action on plastic pollution.
alone structures a kilometer out from the main island which is con-nected by boats across the lagoon and completely private. The resort is an uppermidrange place that attracts an international crowd looking for affordable relaxation and is particularly popu-lar for food and beaches.
Angsana Velavaru sits half on the crystal clear waters of the Maldivian ocean and half on the white sandy beaches of the South Nilandhe Atoll. Guest can watch the sun rise over the vast-ness of the ocean on a sandy beach, then head over on In addition, Angsana Velavaru a speedboat to the picturesque also donated Smart TV to the water villas and dine beneath local school in the neighboring the stars. is-land of Maaenboodhoo as part of the resort’s CSR Angsana’s chefs serve a programme. The donation was wide variety of local and aimed to help reduce paper international cuisines. Guests consumption and waste. can relax with Angsana’s award-winning spa treatments, Furthermore, the team packed request for dolphin-watching 300 lunch boxes and alongside trips or fishing in a tradi-tional the famous Swedish blogger, Maldivian Dhoni. Activities Ms. Lisa Telbe to mark World can be arranged at Angsana Food Day on 16th October 2018 Velavaru’s 5 Star PADI Dive Cenand paid a visit to Meedhoo tre on request. Elemen-tary school. Angsana Velavaru is a Angsana Velavaru boasts classy 40-minute seaplane ride away accommodation with a strong from Velana International Asian feel. It’s most notable for Airport. its In-Ocean water villas, stand-
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CypreaAir & Holidays GM
Dunston Withana Arachchi
prea Air & Holidays Backlit Signboards
: 925 x 415 mm
VOL 30 |
Dunston Withina Arachchi was born to be a guru of the travel and the airline industry. From his childhood inspiration to his enthusiasm and wealth of experience working for international brands such as SriLankan Airlines, Kuwait Airways, British Airways and Qatar Airways, Dunston is truly an inspiring figure. The island chief explores how he Brings his wealth and knowledge to CypreaAir & Holidays as we learn more about him, the company and pinnacle trends within the evolving Global Travel Industry.
“I Love the Maldives and the people here are amazing. There is a Mountain of opportunities to be had here�
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Tell us about your “journey to GM” How plus other travel related services while did you break into the travel industry? the remaining 60% is pure corporate business. Ever since I was a kid I liked flights. My father used to take me to the airport We do handle most of the major resort to watch the aircrafts and bought me chains. I oversee overall sales and a lot of model aircrafts. As such there operations. After all, this is the travel was always a lightning spark of interest trade, and every day is a satisfying day, harboured into me where aircrafts were after all making someone happy by concerned. helping them have an unforgettable experience in their life is truly a After I left school, I got my first job priceless aspect of my work. at Sri Lankan airlines as a ticketing agent servicing customers in the main Is there a luxury travel trend you think ticket office, agents counter and also will be particularly surprising in the at the Colombo Airport. Before long I coming five years? found myself with a growing interest towards the sales field as well. I went Mark my words, in another 05 years to the manager and said that I would luxury travel will go beyond our like to join sales and one fine day imaginations. Right now we are had an opportunity to join Sri Lankan witnessing these changers in Maldives Airlines sales. That was the point where as well. First under water restaurants everything changed. The door was and rooms. On the other hand in the open for me to come across a lot of Airline industry Qatar Airways and opportunities and meet lot of travel Singapore Airlines upgrading their on trade pioneers. board services in way that make travel experience as never before. Travellers There was no stopping from that point has started reserving commercial tickets and after Srilankan Airline I ended up to the space in the very near future. So working for many airlines and INT travel yes let us sit and enjoy the ride companies. Namely All Nippon/ Kuwait Airways /KANOO group /British Airways / How has the rise of the Millennial Qatar Airways, worked at many overseas traveler affected the agent industry? branches mostly Middle East. At one point I was working with Uzbekistan This is very important fact, we have been Airways and had an office in Male. They working not only to understand this used to fly Male to Tashkent. next generation of travellers, but also to tailor our products and offerings for How long have you been the GM of the them. company? We have actually undergone a total rebranding to better suit the needs of I have been the GM of CypreaAir & the millennial traveler. In My opinion the Holidays for 2 years and three months Millennial traveler experiences a a world but I first came to work in Maldives much smaller and more connected than via Qatar Airways looking after the for the normal traveler. I think it is a commercial operations in the country. I common misconception about millennial have been in the Maldives for over four travelers that they are budget conscious years now. I think they are value conscious. Tell us little bit about CypreaAir & They don’t use travel agents in a normal Holidays sense, instead, they seek expertise and support to find authentic, original, and CypreaAir & Holidays is the new “cool” personalized experiences. So that is one brand name of Cyprea Hotels & Travel of the main reasons why we have shifted Pvt Ltd an IATA accredited company our focus towards operating a total Established in 1978 and Go Maldives Pvt travel management company. Ltd also and IATA accredited company established in 1995. It is a leading travel How can advisors build loyalty among firm in Maldives that provides all travel their clients in today’s travel sales services under one roof. We handle environment? all Airlines, Hotel bookings, Holiday I believe in five things which I always packagers and travel insurance and visa tell my employees all the time, the “five services. We are the appointed agents in finger tips”. Maldives to handle Umrah visa. 1- There has to always be excellent and How does a typical day at the office look personalised customer services for like? What sort of responsibilities do our clients and we have to provide the you oversee at your position? relevant product Our office is located at a very prime location, In the Cyprea building 5th Floor, Every day is actively a busy day. 40% of our business consists of direct clients, handling Air tickets, Holiday packagers
2- Acknowledge loyal customers. When they come back leave a personal touch; when they come back frontier trip, give them a call, ask them how there flight was, how the service and the experience
was and this acknowledgement goes a day and it is measurably larger than the long way. outbound market. 3- Share tips and advice; the weather, the currency, where can they can go, where can they buy thing that they want. All ways share tips and advice, you can do that on social media as well or on your website. Which brings me to the next finger
What’s the latest news at CypreaAir & Holidays?
We have partnered up with Local and Global best Airlines and hotel brands and booking engines to provide the best in bound and out bound deals and also 4- Use Social Media Channels- It really with leading international tour operators connects to clients on their personal to improve the inbound markets. As space and it reaches a wide market. a result we are surfing on a sea of opportunities at present Finally no 5 - The most important thing which we are also trying to do is to Share with us some of the companies’ introduce a loyalty programme for these upcoming plans for the future? customers, so we are working on that now on our online Platforms where we As we were talking about the new will start a loyalty program to really millennial traveller, and new trends and reward these customers. demands in the market, we are pleased to announce that we will be launching How strong is the inbound market by our total travel solution OTA in 2019. comparison to the outbound market? We are hoping that this will be a major breakthrough in the Maldives travel Given the popularity and with the industry. This will provide all services continuously developing tourism to the traveller at their fingertips from infrastructure, the inbound market is Airlines services. Hotel bookings, Holiday stronger for Maldives than the outbound packagers, travel insurance and many market. more. I can relate with something I have personally experienced. Since I am an airliner when I came to the Maldives, Qatar airways had two flights daily but within two years, now there are TRIPLE DAILY flights coming to male’, Two A350s, The latest airbus series and A330 with a total capacity of over 700 passengers per day.
Living in Maldives must have its share of problems but also of perks! What is your favourite thing about working in the city?
I Love the Maldives and the people here are amazing. There is a Mountain of opportunities to be had here. A special appreciation and gratitude is always extended from me towards our board of The reason for this is undoubtedly the directors and the management for their increase of demand for the inbound support and guidance in every decision travelers to Maldives. So the number of we make. inbound travelers is increasing day by
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NEW APPOINTMENTS
Lorenzo Benvenuti Assigned as the General Manager at You & Me by Cocoon You & Me by Cocoon Maldives has announced the appointment of Lorenzo Benvenuti as the General Manager who will be overseeing the day to day operations of the romantic 5-star island resort set to open in February 2019.
“I am delighted to join You & Me and the incredible team. With the hotel’s versatile and spectacu-lar concept, I want to start immediately and develop all new ideas to provide our guests with the time of their lives. We are waiting for you to come and experience the new concept of hospitality.” Says Lorenzo.
Lorenzo brings over 25 years of experience in the hospitality industry, having worked in a
num-ber of well-known prestigious properties. He has also conceptualized casual and finedining res-taurants and with expertise in the field, Lorenzo has developed properties into multiple markets as well. Located in Raa Atoll, Northern Maldives, You & Me is a 20-minute speedboat ride away from the Ifuru Domestic Airport or a 45-minute scenic seaplane ride from Velana International Airport. The resort is an adults only island, targeting couples and honeymooners featuring different types of luxurious villas, suites and an underwater restaurant. Cocoon Maldives currently Operates Cocoon Maldives, a 5-star family friendly resort based on the principle of ‘affordable luxury’.
John Rogers Appointed General Manager at LUX* North Male Atoll LUX* North Male Atoll, the second LUX* resort operating in the Maldives, scheduled to open on 1st February 2019, has announced the appointment of seasoned hotelier John Rogers as General Manager for the brand new, fivestar, 67 villa luxury resort. Drawing on more than 30 years of experience managing award-winning destination properties around the world, British-born John brings an impressive background in pre-opening planning as well as luxury resort operations to LUX* Hotels & Resorts.
spaces to play, relax and retreat. For the first time in the Maldives, each penthouse villa is crowned with a private Sky Lounge for all guests to overlook the unique location, just a short journey from the capital city ” said John Rog-ers.
“Leading up to the opening on February 1st 2019, we have been carefully planning all details to perfection, building great teams and sharing the vision of making each moment matter for our soon-to-arrive guests in a lighter, brighter way. We can’t wait to John has held roles as General Manager share this with you all.” at several award-winning luxury resorts, including eight years at La Residencia LUX* Resorts & Hotels helps people in Mallorca. Most recently, John oversaw to celebrate life by delivering all operations as General Man-ager at consistently on the promise of a the Carlisle Bay resort in Antigua and different kind of luxury; hospitality Barbuda. that is Lighter. Brighter. At LUX*, every John’s wealth of knowledge in five-star resort hospitality is set to ensure the continued success of LUX* Hotels & Resorts and its dedicated commitment to ensuring fresh, creative and exceptional experiences in different locales around the world with LUX* North Male Atoll next out to make its gracious entrance in the promise of a Lighter. Brighter and extraordinary stay.
“I am thrilled to have joined LUX* North Male Atoll, as the resort will be introducing an entirely new level in stand-out luxury with spectacularly designed
moment matters, hence the brand is commitment to banish thoughtless patterns and to always create simple, fresh and sensory experiences for its guests throughout their stay. From freshly, locally roasted and ethically sourced coffee, retro-style ice cream parlours and tai-lor-made health and spa sessions to the magical tree of wishes, junk art galleries and impromptu on-the-beach film screenings, each LUX* experience is designed to help its guests celebrate life by turning the ordinary into extraordinary.
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NEW APPOINTMENTS
Mr. Abdulla Su’ood Elected as the President of MATATO Maldives Association of Travel Agents and Tour Operators (MATATO) has elected former vice president of the association, Mr. Abdulla Su’ood as the president at its Annual General Meeting (AGM) and Elections held at Hotel Jen on 2 December 2018. President-elect Mr. Su’ood, who will be leading the association for the upcoming 4 years, stated that his priority would be addressing the concerns of the members. He further added that he will be working closely with international organizations as well as the local government to provide more opportunities for the MATATO members and that he will raise the efforts being put into market the Maldives.
Maldives Association of Travel Agents and Tour Operators (MATATO) was found in 2006 by a group of enthusiastic tour operators in the Maldives and has evolved to be a non-profit organiza-tion in the country and at the forefront of the Maldivian tourism industry.
The AGM also highlighted the selection of members for various other positions. Former president of MATATO, Mr. Abdulla Giyas and Mr. Ibrahim Shihab were elected as the new vice presidents of the organisation while 5 members were chosen for the Executive Board and a For the last 12 years, the association has engaged treasurer was determined.
themselves in various activities from advoca-cy, training, and workshops, travel trade fairs in many parts of the world, media FAM trips, gov-ernment lobbying, recognition programs such as Awards, travel conferences and forums, publi-cations, destination marketing, whistle-blower programs, representation and much more.
Thoyyib Mohamed Appointed as the Managing Director of MMPRC Thoyyib Mohamed has been recently President Mohamed Nasheed. appointed as the Managing Director of Maldives Marketing and Public The Maldives Marketing & Public Relations Corporation (MMPRC). Relations Corporation (MMPRC) is the national tourism organi-zation of President of Privatization and the Maldives responsible for carrying Corporatization Board, Mohamed Nizar out promotional activities to make confirmed Thoyyib’s ap-pointment as the nation the most preferred island the MD of MMRPC. Thoyyib was the destination of the world under the first person to be appointed in a high theme of Maldives...the Sunny Side of position at a state-owned company Life; whilst adhering to its mission to under the new government. promote quality and sustainable growth in the local tourism industry to deliver Prior to his appointment as the long-term economic, social and cultural Managing Director of MMPRC, Thoyyib benefits to the country. was the chairman of the transition team created to assess the state of Maldives Integrated Tourism Development Corporation (MITP), Public Service Media (PSM), Maldives Tourism Development Corporation and MMPRC. Furthermore, he was also assigned as the Minister of Tourism, Arts and Culture during the term of former
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LATEST NEWS
The Maldives Airports Company Limited Launches a Reduce Plastic Campaign
The Maldives Airports Company Limited (MACL) has recently launched a ‘Reduce Plastic’ cam-paign at a special ceremony held at Velana International Airport (VIA).
use of single-use plastics recently, with the Ministry of Education, Ministry of Environment and Ministry of Foreign Affairs following suit shortly thereaf-ter.
The company’s movement towards ending the consumption of single-use plastics was led by Deputy Chief Information Officer Moosa Solih, who showcased cloth bags and glass bottles to be used in the airport.
Maldives Airports Company Limited (MACL) is a 100% government-owned limited liability com-pany incorporated under the Companies Act of the Republic of Maldives. MACL is governed by a Board of Directors appointed by the Privatization & Corporatization Board of the Maldives. The Corporate Office of MACL is located on the island of Hulhulé. Maldives Airports Company Limited is the operator of Velana International Airport and has been massively involved in destination marketing and bringing in new airlines to the Maldives to boost up the tourism industry.
Speaking at the ceremony, Mr. Solih stated that VIA is well known across the Asian region for its ecological initiatives and active contribution to the global fight against pollution. Hassan Areef, MACL’s Associate General Manager, declared that the first goal of their ‘Reduce Plastic’ campaign is to reduce the company’s plastic footprint and called on all employees of MACL to work together so that the company may eliminate its contribution to issues of plastic pol-lution, by the end of the year. MACL’s new initiative comes during a surge of awareness about the dangers of plastic use and pollution in the public sector. The President’s Office has also banned the
Velana International Airport is the primary Airport of the Maldives since 12th April 1966. Managed and Operated by Maldives Airports Company Limited, VIA has been serving as the gateway to the Maldives for over 52 years. At present, VIA connects over 35 international destinations with over 30 international airlines including major hubs in Europe, the Middle East, South Asia, South East Asia and the Far East.
ATP Calls Upon Hoteliers to Join Single Use Plastic Ban Pledge The Maldives Association of Tourism Professionals (ATP) has called upon all tourism facilities to join the pledge to ban single-use plastic. ATP stated that the association is to partner with all tourism facilities including resorts, hotels, guesthouses as part of their campaign to ban single-use plastics, and urged all hoteliers to join in the campaign. The association, which aims to inform the industry on sustainable tourism practices, stated that all companies, irrespective of how big or small, must do their part to reduce the harmful impacts on the environment, and that the campaign is one of the steps ATP has taken to promote the det-rimental effects of plastics on the environment, especially the beaches and ocean. Plastic affects the underwater marine life in many ways, and lead to the death of different types of species. One of the effects includes plastic ingestion. Plastic bags are also mistaken as jelly fish by sea turtles and consume them, resulting in them choking to death, or dying of hunger once the plastic clogs their stomachs. “The choices that we make today, will define our collective future. I call upon all tourism estab-lishments to join us and pledge to ban singleuse plastic.” Said Dr Hussain Sunny Umar, Presi-dent of ATP. ATP urges pledging facilities to reuse durable, non-toxic straws, utensils, to-go containers, bot-tles, bags and other everyday items within these establishments. Interested parties are requested to reach out to ATP via info@ atpmaldives.org and share their plastic ban journey.
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VOL 30 | January 2019 | www.theislandchief.com LATEST NEWS
Ooredoo Teams Up with Amazon to Offer Amazon Prime Video to Cus-tomers in the Maldives
Ooredoo Maldives and Amazon Prime Video have come together to ring in an entertaining and exciting new year for customers. Starting from 20th December 2018 , all Ooredoo Mobile Postpaid and Fixed Broadband customers can now add Prime Video to their plans* for just MVR 49 per month for the first 6 months, with a 7-day trial offer.
engagement with Amazon greatly eases access to the award-winning selection of en-tertainment on Prime Video for the people of Maldives. We will continue to partner with local and international brands to support the digital lifestyle of our customers.”
Ooredoo also offers an option for a Prime Video membership combined with 5GB of mobile data, for MVR 191 per month. Customers can easily signup to the service through My Ooredoo on the App and website, as well as the SuperNet Portal.
Amazon Prime Video is an on-demand entertainment service that provides thousands of popular movies, TV episodes and critically acclaimed and award-winning Prime Original series like Tom Clancy’s Jack Ryan, The Marvelous Mrs. Maisel, The Man in the High Castle, “Digital has greatly transformed the ways Homecoming, The Grand Tour and more, through which we enjoy entertainment,” for Prime Video members to stream or revealed the company in a statement. download and enjoy anytime, any-where.
consoles or online at primevideo.com. Ooredoo Maldives provides a wide range of innovative voice and data services tailored to the growing needs of today’s consumers and businesses. Guided by its vision of enriching people’s lives and its belief that it can stimulate human growth by leveraging communications to help peo-ple achieve their full potential, Ooredoo has transformed the telecommunications industry for the people of the Maldives.
With the aim to open up the opportunities of the digital age to local communities and businesses, the company continues to invest in the most advanced technologies and innovations, providing the largest and only “As more and more of our customers Members can watch via the Prime Video nationwide 4G+ network in the Maldives. are turning to the internet for TV app on Android and iOS phones and shows, movies,2018.pdf music and 9:20:04 more, Asia Trading IC-December 1 11/28/2018 PM our tablets, select smart TVs and gaming
Digital has greatly transformed the ways through which we enjoy entertainment.
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The Ministry of Economic Development to Establish a SME Bank in Maldives The Minister of Economic Development, Honourable Fayyaz Ismail has announced that efforts are being taken to establish a Small and Medium Enterprise (SME) Bank which will arrange a more convenient way for businesses to obtain loans. Highlighting that SMEs face lot of difficulties in attaining loans via the existing banks, the minister revealed that the current government aims to develop and empower SMEs, therefore, an SME Bank will be
opened soon in accordance to the regulations of Maldives Monetary Authority (MMA) to help such enterprises flourish. He further stated that the SME bank will be established latest by the end of January. The government has set several targets to develop the businesses in the Maldives within the first 100 days of the administration which also involve the establishment of an SME Bank specialised for SMEs.
Cruise liners can harbor closer to Male’ City In order to make the cruise liners transportation easy for the tourists, cruise liners that visit Male’ can now dock 0.6 nautical miles, rather than two nautical miles from the city”.
Cruising around the ocean have been the upcoming trend followed by lot of travelers to have a unique and memorable experience. Cruise ships’ facilities and services continue to surpass the expectations of travelers. Ministry of Tourism has made the necessary arrangements to allow cruise liners to harbor closer to Male’ City, which was one of the biggest challenge.
dock 0.6 nautical miles, rather than two nautical miles from the city”. Cruising in the Maldives, a tropical paradise of crystal clear water, pristine beaches with chain of atolls and islands scattered over the Indian Ocean is one of the hot spots among the travelers.
The ministry has opened up a hotline, where citizens can submit their concerns regarding the industry which will aid After discussing with the tourism industry in the recognition of the issues in the professionals and stakeholders, Minister tourism industry in the Maldives. of Tourism, Mr. Ali Waheed stated that “In order to make the cruise liners transportation easy for the tourists, cruise liners that visit Male’ can now
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AS Coast Craft 37 The True Value of Luxury
of the technical insights of the boat as Mr. Shareef explains its ca-pacity and the recommended horse power of the engines to be used with it “The standard passenger capacity of the vessel is 25 plus crew. The minimum recommended engine horse power is twin 250 engines. 350 hp engines can also be used while a triple isolate engine can also be installed if the customers request.”
As we dug deeper into conversation the island chief decided to get personal and we questioned Sharif about his favourite features of the AS Coast Craft 37
“AS Coast Craft 37 is specially made for the ones who are in the business corporate industry that travels in groups. The seating at the back of the vessel is U shaped and comes with a table making it easier for a group of people to sit together and have conversations while travelling.”
good. But this depends on the speed the vessel goes and the engines used in it which is adjustable. As the stability and the speed comes from the equip-ments used in a vessel this will vary due to the adjustments made to it.
Having gained quite a lot of indepth knowledge into the workings behind the award win-ning transport vessel, AS Coast Craft 37 our most interesting convesation comes to a With great enthusiasm he explains conclusion as we finally ask which Mr. Ismail shareef, Operations that the craft is always custom upmarket properties or resorts manager at Al Shaali Marine made for the speci-fications of each where this vessel is currently being Maldives shares his joy and exindividual customer “It is also designed in a way that the used at plains about the popular tourist crew will be facing the passengers so transport vessel AS Coast Craft 37 “As Al Shaali is a company that that they can at-tend the passengers which has yet again won the title of provides total boating solutions when they give out a hand signal. So “Almost all our crafts are being used The Best Production Fibre 40-27ft and services for its custom-ers, we if the passengers need anything or if at resort. Four Seasons maldives, Vessel of the Year at the Maldives will do any alterations as well as anything happens to the customers W Maldives, Amilla Fushi, Finolhu, Boating Award held on the 23rd any modifications to customise our the crew will be always prepared Hurawalhi Maldives, Cheval Blanc December 2018 at Dharubaaruge. vessels per the customer’s needs. to attend their needs without the Randheli in addition to many other We also do any works relating to the passengers needing to shout or call popular resort brands are using this Most upmarket resorts in the interior design of the vessel.” them. As such this is a very customer vessel now.” Maldives have been using the AS friend-ly vessel.” Coast Craft 37 due to its comfort, “Usually we provide our services to “Mövenpick Resort Kuredhivaru design, the smooth ride and stability resorts and the tourism industry “We are currently building the 54th Maldives, The Westin Maldives in water. of the country, as such the resorts craft for a customer’s order.” Miriandhoo Resort, You & Me will be wanting the vessels different Maldives are amongst new opening As we ask Mr.Ismail Shareef to talk then the vessels that are being Before we ask our final few resorts that will be using the AS to us about the AS Coast Craft 37, He used by the others.So we do cater questions we further dig into Mr. Coast Craft 37.” starts of with a brief introduction of different alteration options to Shareefs personal views on the the vessel different resorts.” vessel and ask him about which features about the vessel stand out “AS Cost Craft 37 is a speedboat that At this point our curiosity was at and differ from other vessels in the was designed in 2011 and introduced a peaking point and we had to ask market to the Maldivian Market in 2012. about the produc-tion time behind After our design and completion, We this amazing craft “The biggest difference is how only started to sell the craft around we have designed the vessel. As 2013/2014. But it was not before 2016 “Al Shaali Marine is a company that mentioned before the pas-sengers after some minor improvements and builds and produce a mass amount and crew of the vessel will always alterations were made to the craft, of vessels. Starting from small be connected via how we arranged that the Maldivian market started to 15ft speedboats to 21ft boats or the seatings, so that the crew will really perceive and appreciate the vessels that are specially made for be able to efficiently provide any AS Coast Craft 37 for the good quality excursions or water-sports, we also assistance that the passengers need. boat that it is.” build speedboats that are specially used for parasailing in the MalThe other difference is the seating “As a result we started building and divian waters. arrangements for the passengers producing the craft per the market are also unlike the ves-sels that demand and the fol-lowing year, the Even though we build vessels to all are usually used in the market. AS Coast Craft 37 was awarded as the theses categories, we try to manage As previously mentioned, when Best Production Fibre Vessel as well our vessel delivery lead time for passengers are trav-elling in group, as the Best Designer Boat at Boating a maximum duration of 4 and half they can sit together and even Awards 2017. Now AS Coast Craft months. So if the customers have have conversations though out 37 is vessel that being sold at high any re-quest for the way the boat the trip. Most of the vessels here demand in the Maldivian Market.” should be made or if they want us have a seatings that will be facing to build the vessel faster, we make backwards and forward, so they Having learned a little bit more these arrangements and meet the wont be able to do this. about the AS coast Craft 37 we went customers demands. on to further in-quire about some The stability of the boat is also
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EVENTS & AWARDS
Maldives Business Awards 2018 Successfully Held at Paradise Island Resort Maldives Business Awards 2018 has successfully awarded all 23 winners with their respective accord on 22 December 2018 during an event held at Paradise Island Resort, Lankanfushi.
Organized by the local PR firm, Blazon Inc, the event attracted an approximate 250 invitees in-cluding the award winners along with sponsors, partners and corporate executives. The at-tendees also included policy executives, civil society representatives, finance and business agency executives and senior government figures. A grand total of 185 applicants took part in the awards out of which 56 were selected as finalist and 23 were named winners following over100 hours of judging. The Judges panel of Maldives Business Awards 2018 consisted of a total of members who worked to the best of their abilities to ensure that all the entrants had a fair chance of winning. The judge’s panel consisted of:
The awards are given under categories which include Industry Excellence awards that will be given to notable business entities under the major economic sectors of Maldives, the Enterprise Excellence awards that will be granted to businesses or ventures for significant milestones achieved.
Award for Excellence in Transport and Logistics to Total
The awards also include Individual Excellence, which as the name suggests will be awarded to business individuals or intellects with exceptional conduct or achievements and the final catego-ry. Elite Awards are special awards to acknowledge significant contribution in the business sec-tor.
Award for Public Enterprise of the Year to Dhiraagu.
The finalists from Individual Excellence went through a popular vote process via SMS which de-termined 50% of their total score on average percentage, while judges evaluated the other 50%.
Insurance. Award for Allied Presents Employer of the Year to Maldives Water and Sewerage Company (MWSC). Award for FDI of the Year to Ooredoo Maldives. and Safety.
Individual Excellence
Award for Businesswoman of the Year to Raidha Shafeeq, Owner of Raidha’s Maldives. CEO of Bison Maldives. Award for Entrepreneur of the Year to Mohamed Ali Janah,
Ms. Fathimath Shaanaa Farooq (Director General, Housing Ministry)
Award for Excellence in Finance (Banking and Finance) to
Mr. Ahmed Mazin (Chairman, CMDA)
Housing Development Finance Cor-poration (HDFC). Award for Excellence in Finance (Insurance) to Allied
The finalists were announced by the judges, with proper notification sent to finalists and their selection announced to media during a special event designated for it. Following this, the finalists were interviewed by the judging panel with the provision of the opportunity to the finalists to cre-ate a presentation of their respective entries.
Award for Innovative Business of the Year to Allied
Award for Inspirational Leader of the Year to Abdul Majeed,
Industry Excellence
Mr.Abdullah Giyas (Former President of MATATO)
The entrants for the awards were evaluated under several criteria which includes research, development, company growth, products and services, market development, sales and marketing, community service, innovation, employee engagement, customer engagement and CSR.
Enterprise Excellence
Co-Founder and CEO of Payer.
A full list of the categories and winners can be found below:
Mr.Ibrahim Athif Shakoor (Managing Director, United Food Suppliers) Uz. Ashraf Rasheed (Founder of the LawHouse)
Award for Excellence in Professional Services to MHPA LLP.
Award for Young Entrepreneur of the Year to Ali Haris,
Dr. Aishath Muneeza (Associate Professor, INCEIF) Dr. Azmiralda Zahir (Partner, Litica Law Associates)
Award for Excellence in Health Care to Medica.
Award for Dhiraagu Presents MSME of the Year to Ember Fire
H.E Hamdun Abdullah Hameed (Former Ambassador to Singapore) Dr. Mariyam Waseema (Managing Director, Life Support)
Transport Solutions.
Insurance. Award for Excellence in Hospitality (Hotels and Guest Houses) to Reveries Diving Village and Spa. Award for Excellence in Hospitality (Tour Operators) to Inner
Chairman of Hotels and Resort Construction (HRC).
Elite Awards Lifetime Achievement Award to Hon. Qasim Ibrahim. Award for Business of the Year to Allied Insurance.
The Maldives business award is officially supported by the ministry of economic development and the Award for Excellence in Fisheries and Agriculture to Ensis award has been endorsed by the ministry of finance Fisheries. and treasury, Capital Market devel-opment authority, Award for Excellence in Utilities to Maldives Water and Maldives media institute, GCI Maldives, Maldives stock Sewerage Company (MWSC). Award for Excellence in Construction and Real Estate to SASE exchange, Women on Board, Women in Management, Privatisation and corporation board and MATATO. Construction. Maldives.
Award for Excellence in Wholesale and Retail to AtollMarket. Award for Excellence in Information and Communication to Ooredoo Maldives.
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VOL 30 | January 2019 | www.theislandchief.com EVENTS & AWARDS
The 4th Annual Maldives Boating Awards Gala Concludes Successfully
The 4th Annual Maldives Boating Awards Gala took place on 23 December 2018 at Dharubaaruge in Malé, honoring its members and industry professionals for their hard work and service. The event was attended by top-level executives from the leading companies of the Maldives boating industry as well as prominent government officials including the Minister of Economic Development, Honourable Uz Fayyaz Ismail who graced the event with his presence as the Guest of Honor.
online and SMS votes.
Best Production Fibre Vessel of the Year (4027ft): AS Cost Craft 7, Al Shaali Marine
The winners of the Maldives Boating Awards 2018 were:
Best Production Fibre Vessel of the Year (40-
Best Liveaboard Operator of the Year:
Marine Engineering Service Provider of the
Voyages Maldives
Year: VAM Co
26m) Dive Craft Cruiser 53, Meq Boatyard
Maldives Boating Awards was initiated by NBAM to recognize the strength of the boating industry and the services rendered by the service providers in 2014.
National Boating Association of Diem Maldives Maldives (NBAM) is a national Maldivian Bunkering and Fuel Supplier of the Year: The Best Liveaboard / Yacht Builder of the Year: organization that repre-sents the Water Line Maldives Winners from 27 categories ranging from Hawks liveaboards of the country. Since its Liveaboard Travel Agent/Tour Operator of the boat builders, live-aboards, marine Best Liveaboard / Yacht Built: Leo Safari formation in 2007, NBAM has been the Year: Maldives Holiday Collection industry suppliers, crew, captains and Best Surf Safari: Horizon 2 voice of liveaboards and has helped guides were awarded at the event Most Preferred Marine Equipment Supplier of Most Preferred Main Marine Engine Brand of its members grow their business the Year: Yanmar revealing the best of the Marine the Year: D Blue Marine successfully and sustainably while also Most Preferred Marine Generator of the Year: to helping their clients and operators industry. Most Preferred Marine Pain of the Year: Sole’ Diesel International Marine Paint, Seagull Marine choose the appropriate company while Most Preferred Insurance Provider of the In addition, it was also revealed at the Most Preferred Outboard Marine Engine of selecting a cruising vacation in the Year: Allied Insurance Company of the event that the Liveaboard Association of the Year: Yamaha-Aliya Investment Maldives. Maldives Maldives (LAM) has become a national Best Dive Safari: Sachika Dive Guide of the Year: Mr. Fathuhullah organization with the name ‘Liveaboard Best Fishing Safari: Dolphin 1, Blue K Safari Through the years NBAM has worked on Ahmed, Dune Maldives Association of Maldives (LAM)’ Maldives the development of the industry while Surf Guide of the Year: Mr. Ahmed Mauroof, respectively changed to National Boating Best Crew Team: Marselia Star also engaging in promoting the industry The Perfect Travel Group Association of Maldives (NBAM). Captain of the Year: Captain Mohamed by organizing events such as Maldives Special Award for Marine Industry of the Naseer, Horizon 3 Marine Expo, Maldives Boating Awards, The award winners were judged based Best Boat Design of the Year: Scuba Spa Yang Year: Maldives Marine Expo Safety Campaign Stay Safe Afloat and on two segments in which 60% of the Best Production Fibre Vessel of the Year (26- Boating Personality of the Year: Mr.Ismail many more. Hameed awardees were se-lected by a panel of 5ft): Conqueror 2400, Guarantee Fibreglass judges with the remaining 40% based on Fabri-cation Best Liveaboard Brand of the Year: Carpe
Dockyard/Slipway of the Year: Al Shaali Marine Maldives
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ACROSS THE GLOBE
UAE tourists can now claim VAT refund
As of 18th November 2018, tourists in the UAE have been able to claim tax refunds on their pur-chases, at Abu Dhabi, Dubai and Sharjah International Airports. The UAE Federal Tax Authority (FTA) introduced a value-added tax (VAT) of 5 per cent in January 2018. Phase two of the Tax Refunds for Tourists Scheme, which came into effect on 16th December last year, allows overseas tourists to claim refunds of taxes at all other UAE airports as well as land and sea ports that are taking part, including Al Maktoum International Airport and Port Ra-shid.
general Khalid Ali Al Bustani revealed that the scheme’s dig-ital system is the most advanced of its kind, and that the UAE is one of the first countries to implement it.
The FTA is keen to contribute to increasing tourism attractiveness, encouraging domestic trade and Tourists can now receive 85 per cent of establishing the country as a central the total VAT amount paid, minus a fee trading hub in the region. Among the of Dh4.80 ($1.30) per Tax Free tag. There incentives offered by the new system is also a minimum spend to qualify for is the refund of VAT on purchases of up tax free purchases at Dh250 ($68). to Dh10,000 ($2,723) in cash for every overseas tourist within every 24 hours, 4,500 retail stores have already which is high compared to the values participated the refund scheme, with the allowed to be refunded in cash in many number continuously rising since the countries of the world, while there is no second phase came into operation. The maximum cap where amounts due for company hired to operate the system, refund are paid to the tourist’s credit Planet, has reportedly completed all card. necessary tests to ensure the system runs efficiently. Only invoices issued by retailers who are registered for the scheme and Federal Tax Authority (FTA) director connected to the system are eligible for
a refund by tourists, and these retailers can be identified by posters they should display clearly on their storefronts. Goods that have been consumed, fully or partly, in the UAE or any implementing state will not qualify for VAT refunds, and neither will motor vehicles, boats and aircraft or even goods that are not accompanied by the tourist at the time of leaving the Emirates. To qualify for a tax refund, the tourist needs to be at least 18 years old, should not be UAE resi-dents but can be GCC nationals.
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VOL 30 | January 2019 | www.theislandchief.com
SIA Inaugurate Network-Wide Meal Pre-Ordering Services For Premium Class Customers We can help increase your savings! We're your perfect printing partner.
Singapore Airlines (SIA) has launched a new service enabling customers travelling in Suites, First Class and Business Class from anywhere in the Airline’s global network to pre-order main courses from their flight’s menus.
Airline’s International Culinary Panel of acclaimed chefs. SIA extended its Book the Cook service to Premium Economy Class when the new class of travel was introduced in 2015.
SIA is the world’s first airline to roll out this bespoke service on all flights across its network. There are also plans to extend it to Premium Economy Class in the near future.
“The response to our soft launch of the new meal pre-ordering service was very encouraging, and we are now pleased to offer it to all premium-class customers travelling across our global network,” said Mr Yeoh Phee Teik, Singapore Following a well-received soft launch in Airlines’ Senior Vice President Customer August 2018 for flights to and from North Experience. Asia, customers travelling in Suites, First
Class and Business Class on any SIA flight may now view the in-flight menu for their flight on the Airline’s website, singaporeair.com, and pre-order their main courses, ensuring their choice of meal.
“The introduction of this new service is another of our industry firsts, and demonstrates our commitment to the constant enhancement of our product and service offerings, and our increased focus on personalisation for customers, both on the ground and in the air.” Set up in 1998, the International Culinary Customers may pre-select their meal Panel (ICP) comprises award-winning choices anytime from three weeks before travel up to 24 hours before flight chefs from the culinary capitals of the world. For the past 20 years, the Panel departure. has been working closely with the Airline’s own chefs, to specially create The new service complements the the unique selection that is available existing Book the Cook programme, for customers in all classes on board. which enables customers in Suites, On average, the ICP chefs design about First Class, Business Class and Premium 50 new in-flight meals for Singapore Economy Class on selected flights to Airlines annually. pre-order main courses from a separate
menu of up to 68 choices. SIA’s Book the Cook programme features a wide range of gourmet main courses that include classic Western-style favourites, healthier wholesome and meatless choices, popular Asian dishes, iconic Singaporean fare familiar to home, and exclusive creations from the
The Panel includes Sanjeev Kapoor of India, George Blanc of France, Matt Moran of Australia, Suzanne Goin of the United States, Alfred Portale of the United States, Zhu Jun of China, Carlo Cracco of Italy and Yoshihiro Murata of Japan.
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