THOMPSONSAFRICA-WHOWEARE
Withalmosthalfacenturyofexperienceunderour belt,ThompsonsAfricaisyourhighlytrained SouthernAfricandestinationmanagement expert.
Ourreservationsteamisknowledgeable, innovative,andcommittedtoexceptionalservice delivery.
Nocustomeristoobigortoosmallandwhilewe arebigenoughtobuywell,weremainsmall enoughtocare.
Ourdedicatedteamsofsales,procurementand reservationsstaffensurethatourcustomers’needs arenotonlymetbutexceeded.
ThompsonsAfricaispartofCullinanHoldingsLtd., theforemosttourismandtravelbusinessin SouthernAfrica,establishedin1901,withasolid reputationforquality,reliability,innovation,and financialstability.Wealsohavetrusted,longstandingcustomerandsupplierrelationshipsthat extendbackmorethan40years.
Weareknownforourreliabilityandfinancialsolidity. It’sanethosreflectedinthefactthatinasector knownforhighemployeeturnover,ouraveragestaff tenureistenyears—afurtherguaranteeof experienceandprofessionalism.
OurdedicatedCustomerZonecanbeaccessedfor up-to-the-minuterates,onlineavailability,exclusive allocationsandothercreativeandinspiring information,includingahigh-resolutionimage gallery,videolibraryanddownloadablebrochures.
Wecanconnectwithyouonmultipleplatforms, includingourThompsonsAfricaRatesandBookings system,aswellasnumerousXML/APIIntegrations(for example,TravelgateandIntuitive),allowingfora seamless,fast,andefficientmeansof communicatingandconfirmingserviceswithusin real-time.
InventiveIncentives Weunderstandthespecialist natureoftheincentivebusinessandarewellversed inthelogisticsoftravelinAfrica Ourapproachto handlingincentivesofanysizeistounderstandour clientsandtheirrequirementsandcarefullymatch thesetoourproducts.It’sallaboutassemblingthe perfectcombinationofaccommodationand entertainmenttosuiteachgroup,deliveredinan enthusiastic,personalisedway.
Ourfleetofaround170vehiclesrangesfromsedans totwo-passengerlimousines,8seaters,11seaters and15seaters;luxury44-seatercoachesand60seatertouringvehicles.Thismassivetyre-print acrossthecontinentalsocomeswithasmall carbonfootprintandamongourinnovationsisa waterrecyclingplanttoprovideenvironmentally friendlywashes.
Flexibility–Wealwaysofferoptionswhichprovide flexiblebookingtermsregardingunintended cancellationsorchangesinbookings.
BespokeTravel Becausewetellitlikeitis,weare theexpertsintailor-madeFITpackages Our handpickedportfolioofproductsiscontinually monitoredwithourownteampersonally experiencingthem.
Ourcommitmentistoensurethatcustomersgetan authenticAfricantravelexperience,coupledwith comfortandsafety,toprovidetheholidayofa lifetime.
GroupTravel Wearespecialistsincaringforseries andadhocbusiness.Wedesignindividualpackages tosuittheuniqueinterestsofschoolgroups,sales groups,religiousgroups,andtheirlike.It’san innovative,seamlessprogramme,implemented professionally.
Asyoumightexpectfromafamily-builtcompanywith abigheart,ThompsonsAfricaisaboutsustainability andgivingback.Wearecommittedtothe conservation,protection,andpromotionofourrich heritage,andfollowthesustainabilitygoalsas outlinedbytheUnitedNations.Theseglobalgoals addressthewayinwhichweinteractwithourplanet, people,andwildlife
AspartofCullinanHoldingsLtd,wehavea comprehensiveemergencypreparednessplan comprisingofprotocols,checklistsandactionplans ensuring,tothebestofourabilities,thehealthand well-beingofourworkforceandguests.
WeoperateinthethreemaincitiesofCapeTown, DurbanandJohannesburg,aswellasfrom11 receptionofficesintheSouthernAfricanregion: KrugerPark,Hluhluwe,Hazyview,Malalane,Port Elizabeth,Knysna,VictoriaFalls/Zimbabwe,Zambia, Botswana,NamibiaandMauritius.Allofficesoffera teamofpermanentTourGuides,DriversandGuest ServiceOfficers
Ourtourguidingprofessionalshavehonedtheir skills,withmanyholdinguniversitydegreesinfields suchasmarketing,photography,tourism,and education.TheyarethecollectivefaceofThompsons Africaandproudambassadorsforourbeautiful country.Ourguidesandreservationsteamguideand consultinallmajorlanguages.
TheGuestServiceOfficers(GSOs)atfourmajor airportsmeet-and-greet,assistwithlostluggage, andundertakecarevisitswhenrequired.Our CustomerCareCentreisavailable24/7todealwith anyofyourguests’concernsandourGSOsareat hand,aroundtheclock,todealwithanyhitchesor emergencies.
FreeSellPolicy—Auniquefeatureonalltoursisa ‘FreeSell’policy.MostofourFullyGuidedJourneys canbefreesoldupto30dayspriortodeparture, whileourDayTourscanbefreesoldupto48hours beforedeparture.That’seasyandefficient!
OurGuidedJourneysoffersomethinguniqueand memorableandaftersomanyyearsofperfecting theproduct,thesejustcannotbebeaten. Withset itinerariesanddeparturedates,guestswillbefully guidedthroughouttheirjourney
Finally,youcantakecomfortintheknowledgethat whendealingwithThompsonsAfrica,youare dealingwithacompanywithsubstantialliability cover,wellabovetheminimumrequirements,as wellasastrongpartnershipwithSATIB24,the continent’sleadingincidentmanagementunit.
20TheBoulevard,WestEndOfficePark, SpineRoad,Westville,3629,Durban,SouthAfrica POBox2758,WestwayOfficePark,3635 Durban,SouthAfrica Tel:+27312753500 info@thompsonsafrica.com www.thompsonsafrica.com
