Thompsons Africa Vision, Mission and Values

Vision, Mission & Values

Our Vision

To be recognised through-out the travel world as the leading and most trusted Destination Management Company servicing Africa.

Our Mission

Thompsons offers the finest travel products based on our expertise, passion, efficiency, knowledge and service excellence. We excel in understanding all of our customers wants and needs, and strive to offer exceptional service, professional assistance, and the finest committed staff.

Our Values

People are at the heart of us

Integrity always ‘Excellence’ committed

People

Teamwork: Collaboration and cooperation are essential. We work and support each other to achieve common goals.

Customer-Centric: We treat our customers well, prioritise customer satisfaction, and provide quality, value, and excellent service.

Agility: In a rapidly changing world, agility is key. We encourage creativity, adapt to new technologies, and continuously look for better ways of doing things.

Diversity and Inclusion: We strive to create an inclusive work environment where all employees are respected and valued, regardless of their background.

Adaptability: This is key in our dynamic industry. We embrace change and encourage our team to learn different skills.

Environmental and Social Responsibility: We prioritise sustainability and social responsibility and are a proud member of the TreadRight Foundation. Our endorsement of the SATSA Animal Interaction Charter further reinforces our commitment to an ethical approach to the long-term conservation of wildlife welfare.

Continuous Learning: We support our team in lifelong learning and acquiring new knowledge and skills to enhance their careers.

Honesty: We are truthful in our interactions and communications and are not deceptive or misleading.

Trustworthiness: We demonstrate reliability and dependability by keeping promises and fulfilling commitments, developing trust with others.

Responsibility: We take responsibility for our actions, acknowledge mistakes, and work to rectify them.

Fairness and Equity: We treat individuals fairly and without discrimination, ensuring that decisions and actions are just and equitable.

Respect: We show respect for the dignity, rights, and opinions of others.

Consistency: We apply ethical principles and values across various situations, not compromising our integrity based on convenience or pressure.

Transparency: We are open and clear about our intentions, actions, and decisions, and do not engage in hidden practices.

Legal Adherence: We comply with laws and regulations and do not engage in illegal or unethical activities.

Ethical Considerations: Excellence is pursued with ethical principles in mind, achieving success with integrity and fairness.

Continuous Improvement: We strive for ongoing selfimprovement and enhancement of our skills and knowledge.

High Standards: We set and maintain high standards of performance and conduct. We do not settle for mediocrity.

Attention to Detail: Paying careful attention to detail is a trademark of excellence and ensures that we complete tasks thoroughly and accurately.

Passion and Dedication: We invest the necessary time and effort to master crafts and skills.

Innovation: Excellence is not achieved by merely meeting the standards. We push boundaries and find innovative solutions to challenges.

Accountability: We are accountable for our actions and outcomes and are willing to admit our mistakes and to learn from them.

Leadership: Leadership sets examples for others, inspiring and motivating our teams to reach greatness.

Long-Term Focus: We do not only focus on short-term gains but also on sustained, exceptional results over time.