Dealer License Plate Rules
and Electronic Payment Fees
Also In this issue:
– Michael W. Dunagan: Liability for Repossessions-Gone-Bad Placed on Lien Holders by Court
– WhatsApp: The Untapped Platform for Used Car Dealers
– Tackling 5 Biggest Hurdles for Family-Owned Car Dealerships
– Robberies Targeting Dealership Staff on the Rise
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TIADA Board of Directors
PRESIDENT
Greg Reine/Auto Liquidators 39670 LBJ Freeway Dallas, TX 75237
PRESIDENT ELECT
Greg Phea/Austin Rising Fast 8024 IH 35 North Austin, TX 78753
CHAIRMAN OF THE BOARD
Eddie Hale/Neighborhood Autos PO Box 1719 Decatur, TX 76234
SECRETARY
Russell Moore/Top Notch Used Cars 900 East Davis Conroe, TX 77301
TREASURER
Cesar Stark/S&S Motors 7699 Alameda Ave. El Paso, TX 77915
VICE PRESIDENT, WEST TEXAS (REGION 1)
Jose “Pepe” Muñoz/Gael Auto Sales 7661 Alameda Ave El Paso, TX 79915
VICE PRESIDENT, FORT WORTH (REGION 2)
Tyler Simmons/Abilene Used Car Sales, Inc. 2150 N. 1st Street Abilene, TX 79603
VICE PRESIDENT, DALLAS (REGION 3)
Chad Lancaster/Chacon Autos 11800 E. Northwest Hwy Dallas, TX 75218
VICE PRESIDENT, HOUSTON (REGION 4)
Lowell Rogers/11th Street Motors 1355 N 11th St, Beaumont, TX 77702
VICE PRESIDENT, CENTRAL TEXAS (REGION 5)
Harry Buchelly/Discovery Auto Sales 8140 North Lamar Blvd. Austin, TX 78753
VICE PRESIDENT, SOUTH TEXAS (REGION 6)
Cesar Torres/Lofi Motors 4634 Ayers St. Corpus Christi, TX 78415
VICE PRESIDENT AT LARGE
Christina Sabillón/Mi Tierra Auto Sales 7935 Gulf Freeway Houston, TX 77017
VICE PRESIDENT AT LARGE
Lucas Ponder/Auto Smart 3202 Summerhill Rd. Texarkana, TX 75503
TIADA EXECUTIVE DIRECTOR
John Frullo
9951 Anderson Mill Rd., Suite 101 Austin, TX 78750
Office Hours
john.frullo@txiada.org
TexasDealer contents
officers’ message
When Is Enough, Enough?
In the demanding world of independent dealerships, success often feels like a never-ending road trip—always another mile to drive, another dollar to chase. But at what point should a dealer ease off the accelerator and consider they’ve reached their destination? When is enough truly enough in the independent dealership business?
Let’s start by acknowledging that both the BHPH and retail models present unique challenges and opportunities. While BHPH dealers must navigate the complexities of in-house financing and risk management, retail dealers focus on inventory turnover and financing approvals. Regardless of the model, success in the independent dealership business hinges on mastering cash flow—understanding where money comes from and how to balance risk and reward. Whether managing a single lot or expanding operations, dealers must find the right equilibrium between growth and sustainability.
However, the pursuit of success can sometimes resemble a high-speed chase, with dealers constantly pushing for more sales, more lots, and more revenue. But bigger isn’t always better. Expanding too quickly without solid financial footing can lead to cash flow problems, increased defaults, and a tarnished reputation. It’s like adding more cars to a convoy without ensuring each one is roadworthy; sooner or later, something’s bound to break down.
So, when should an independent dealer consider hitting the brakes on expansion? One indicator is when the
by Russell Moore
business starts to feel like a juggling act with too many flaming torches. If managing the current portfolio becomes overwhelmingly complex, it might be time to focus on optimizing existing operations rather than adding new ones. After all, even the best jugglers know their limits.
Another sign is when the personal toll outweighs the professional gains. If late-night calls from delinquent borrowers and constant stress are becoming the norm, it’s worth evaluating whether the current level of success is sustainable—or even desirable. Remember, the goal is to drive the business, not let the business drive you into the ground.
Moreover, maintaining quality customer relationships is crucial. In the independent dealership industry, wordof-mouth can make or break a dealership. If rapid expansion leads to impersonal interactions and a decline in customer satisfaction, it might be wise to pump the brakes. Happy customers are like well-oiled engines; they keep the business running smoothly.
Determining when enough is enough in the independent dealership business is a personal and strategic decision. It requires introspection, a clear understanding of one’s limits, and a focus on sustainable growth. Success isn’t just about the number of cars sold or loans financed; it’s about creating a business model that is profitable, manageable, and, most importantly, enjoyable. After all, what’s the point of reaching the top speed if you can’t enjoy the ride?
Whether managing a single lot or expanding operations, dealers must find the right equilibrium between growth and sustainability.
Top Notch Used Cars (Conroe)
Featured Courses
TIADA designed and implemented some important on-demand courses to give dealers quality educational programs they can access throughout the year. These programs are essential for dealers to stay compliant. They offer flexibility, so you can complete them according to your schedule. These courses are designed for any dealers with questions related to various regulations that affect their businesses.
Repossession 101: What You Need to Know
In this two-part video course TIADA counsel Michael Dunagan answers repossession related questions for both the dealer starting out and those dealers who want a refresher. Dunagan goes through the basics of self-help repossession, repossession when a client has filed bankruptcy, and using the courts to regain collateral through sequestration. The course also covers all the repossession letters and includes a downloadable deck of slides to follow along with the course.
$ 98 for two 1-hour videos
The Basics of Transferring Titles *
Want to avoid having your title transfer paperwork rejected at the tax office? This online course is designed to walk you through the title transfer process and is best suited for people new to transferring titles or those who want to brush up on the basics. This course has been reviewed for accuracy by the Tax Assessor-Collectors Association of Texas.
$ 48 for the course * Also available in Spanish
Address (if different from above)
Experience the benefits of being a part of an 80-year old association and even save more on auction fees than the cost of your membership.
legal corner
Liability for RepossessionsGone-Bad Placed on Lien Holders by Court
Little did Yvonne Sanchez suspect, as she was mowing her lawn on a hot July day, that her name would one day be known around the country as an important part of the law of self-help repossession. But as many states have addressed the issue of potential lender liability for creditors, the case of Sanchez v. MBank El Paso serves as a leading decision by a state supreme court. Since the case was decided by the Texas Supreme Court, several other states have adopted the rule that a creditor could be held liable for the damages created by an independent repossession agent hired by the creditor.
On that July day, MBank El Paso decided to repossess for a third time the 1978 Pontiac Trans Am it had financed for Sanchez and her husband. After the prior two repossessions, the bank had allowed the Sanchezes to redeem the vehicle. This time they contracted with an El Paso repossession company to pick up the vehicle. Two employees of the company were dispatched to the Sanchez home where they found the vehicle in the driveway.
When Yvonne Sanchez observed the men hooking onto the Trans Am, she shouted for them to stop. Before they could tow the vehicle from the driveway to the street, she jumped into the Trans Am, locked the doors, and refused to leave. One of the men pleaded with Sanchez to get out of the vehicle, telling her that she faced a weekend in a locked storage lot if she didn’t come out. When she refused to budge, the men climbed into their wrecker and
by Michael W. Dunagan
COUNSEL
Since Sanchez v. MBank El Paso was decided by the Texas Supreme Court, several other states have adopted the rule that a creditor could be held liable for the damages created by an independent repossession agent hired by the creditor.
pulled away, the Trans Am and Ms. Sanchez, in tow.
After what was described as a “high speed” ride through El Paso to the storage lot, the vehicle was dropped off inside a fenced yard, the gate was locked, and the Doberman Pinscher guard dogs were let loose. In the meantime, the husband had called the police who met him at the storage lot and obtained Ms. Sanchez’s release.
As might be expected, the Sanchezes sued. However, instead of suing the repossession agent, they chose to sue the bank, claiming that the repossessor and its employees were agents and employees of MBank and were acting within the course and scope of their employment when the breach of the peace occurred. (In fact, the repossession company had shut down its business after the incident and did not
participate in the suit.)
In response to the suit, MBank asked that the claim be denied upon summary judgment, since the repossession company was an independent contractor, and under the law, principals are not responsible for the illegal acts of independent contractors. The trial court agreed and granted summary judgment.
The general rule, which had in the past been recognized by the courts here and in almost every other state, is that a principal is not liable for the negligent or tortuous acts of an independent contractor in prosecuting the work for which he was hired. The reason for this rule is one of fairness: by definition, a principal employer has no control over the actions of an independent contractor. Thus, he should not have to answer in damages for the actions of the independent agent.
TIADA
Upcoming Events 2025
ACADEMY
The Sanchezes appealed the decision to the Court of Appeals in El Paso, arguing that the general rule of independent contractor liability should not apply to self-help repossessions. The court agreed and reversed the holding of the trial court. The court of appeals held that the duty to carry out repossessions without breach of the peace is a non-delegable duty; that is, a duty that cannot be delegated to a third party in a way that would cut off liability to the principal (or, as here, the secured creditor). In justifying its conclusion, the court relied on a 1987 Alabama Supreme Court and a 1987 Minnesota Court of Appeals decision. The court concluded that, in a repossession, “there is a considerable risk that a breach of the peace, assault or worse may occur.”
The unspoken issue that underlines this case and all other cases that create or expand the liability of persons removed from the actual wrongdoing is the fact that the culprits causing the damages are usually broke and/or gone when the time comes to settle up. Plaintiff’s lawyers and judges are well aware that “deep pockets” are necessary to collect on a judgment and often look for creative ways to place liability on someone with insurance or assets.
The case then went to the Texas Supreme Court for review. The issues were extensively briefed by a number of interested groups (the Texas Independent Automobile Dealers Association filed a friendof-the-court brief arguing that selfhelp repossession was not inherently dangerous, and that imposition of strict liability on creditors would result in increasing the cost of credit to the consumer).
In a five-to-four decision, the court voted to impose liability on MBank and potential liability on all creditors who would hire independent repossession agents in the future.
MBank El Paso v. Sanchez has become the law of this state and placed upon creditors (especially car
creditors) the necessity of taking extreme care in hiring repossessors. We have seen a substantial increase in the number of wrongful repossession cases filed against our car-creditor clients since the case came out.
One of the old legal clichés learned in law school is: “Bad facts make bad law.” Certainly, the egregious nature of the actions of the repossession agents in this case created sympathy for the plaintiff and probably contributed to the outcome.
Several other states have now followed the lead of the Texas court and have placed some type of responsibility on creditors for the actions of their independent repossessors. Invariably, they cite the case of MBank El Paso v. Sanchez as a major basis of their decisions. The Revised Article Nine of the Uniform Commercial Code, which went into effect in most states in 2001, contains a comment urging courts to place liability on the secured creditor for actions of agents, including independent contractors.
One of the problems for a creditor litigating a wrongful-repossession case is that, if the agent isn’t available to testify, then the only testimony heard by the judge or jury as to what happened comes from the plaintiff.
One can only wonder whether the trend to expand liability to secured creditors would have been slowed or stopped if Yvonne Sanchez had chosen to stay inside on that hot July day in El Paso.
Due Diligence Steps in Hiring Repossession Agents
Don’t hire repossessors who have bad reputations.
Don’t go for the low bidder. This is one area in which it may be better to pay more.
Use a repossession agent who owns his own business and has an investment to protect.
Demand a copy of the agent’s liability insurance that covers wrongful
repossessions (not just a vehicle liability policy) and verify its validity. Don’t accept a “bond” that only covers theft and bad faith, or a standard motorist policy. Review for renewal as expiration dates approach.
Consider adding broad-form coverage to your own liability policy that provides a defense and covers losses resulting from repossession liability. Your insurance agent should be able to assist you with this.
While it’s more expensive, consider using companies that are affiliated with national associations that provide members with training and carry high-liability-limit insurance, especially if trouble is anticipated.
MBank El Paso v. Sanchez has become the law of this state and placed upon creditors (especially car creditors) the necessity of taking extreme care in hiring repossessors. We have seen a substantial increase in the number of wrongful repossession cases filed against our car-creditor clients since the case came out.
Michael W. Dunagan is an attorney in Dallas, Texas who has represented the Texas Independent Automobile Dealers Association for 50 years. He has written a number of books and hundreds of articles for trade journals and law reviews. His clientele includes dealers, banks, finance companies, auto auctions and credit unions.
The Power of Membership.
Since 1944, TIADA has been and continues to be the only statewide organization for independent automobile dealers. You are connected with more than one thousand independent automobile dealers across Texas, who are all committed to creating a better image for the industry, while protecting our rights as business owners and increasing our bottom line. Individually, you are strong, but together, as an association, we are powerful .
Get involved with the association’s advocacy efforts, find out what policies may be affecting used car dealers. Have a say, make a difference.
Join other successful dealers. Membership dues include full membership to TIADA and the national association, NIADA.
Connect with industry leaders. Attend the annual TIADA Conference & Expo, access the member-only online directory.
Education offerings designed with you in mind, your personal copy of the Texas Dealer magazine, twice monthly industry updates, exclusive access to industry articles—a wealth of knowledge at your fingertips.
The perks are many, starting with over $10,000 in auction and vendor savings through TIADA’s mobile app. Redeem just a few auction discounts and you’ve basically covered the cost of membership for the year.
Get quick answers on industry, regulatory or compliance issues.
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as of April 1, 2025
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WhatsApp: The Untapped Platform for Used Car Dealers
Featured Presenter
Andrew Street CEO and Co-Founder of Dealer OMG
Why Dealers Can’t Ignore WhatsApp
When it comes to digital marketing for auto dealers, platforms like Facebook, Instagram, and TikTok dominate the conversation. But there’s one powerful, untapped tool that dealers are overlooking — WhatsApp. With over 2 billion active users and a 98% message open rate, WhatsApp is an underutilized powerhouse for dealership marketing — especially for targeting Spanish-speaking customers. Did you know? Over 41 million native Spanish speakers live in the U.S., making them one of the largest and most engaged car-buying demographics. And guess what? WhatsApp is their go-to communication platform. Dealers who integrate WhatsApp into their marketing can create personalized, high-converting customer experiences that drive more sales, service appointments, and trade-ins.
Why WhatsApp Works for Auto Dealers
Reach In-Market Shoppers Instantly — Unlike email or SMS, WhatsApp messages get opened and read. Over 60% of WhatsApp users are aged 18-45, the prime demographic for new and used car buyers.
Personalized, Direct Conversations — Customers don’t want to fill out long lead forms—they want a fast, easy way to connect. WhatsApp provides realtime messaging, making it easier for dealerships to schedule test drives, answer financing questions, and provide trade-in valuations.
Multi-Language Support — Many Spanish-speaking customers prefer texting over calling, and WhatsApp makes it seamless for dealerships to engage in their preferred language.
Seamless Integration with Meta Ads — Because Meta owns WhatsApp, dealers can create ads on Facebook
and Instagram that click directly into a WhatsApp conversation. This means fewer lost leads and more real-time customer interactions.
How Dealers Are Using WhatsApp to Sell More Cars
March Motors & The Power of Whaticket
March Motors is generating 300+ customer conversations a month by targeting Spanish-speaking car buyers on Meta’s platforms — Facebook, Instagram & WhatsApp. The result? 28% of those conversations turn into real dealership appointments!
March Motors, a dealership known for its innovative marketing, uses a tool called Whaticket to manage their WhatsApp conversations efficiently. This platform
pulls in all chats from WhatsApp and other messaging apps into one easy-to-use dashboard.
Instead of juggling multiple inboxes, the dealership can assign chats to different team members, track customer interactions, and respond faster — creating a smoother, more responsive customer experience.
Faster lead response times
Organized chat management
No lost customer inquiries
By leveraging Whaticket, March Motors has been able to turn more chats into car sales and build lasting relationships with their customers.
WhatsApp vs. Traditional Lead Forms: The Clear Winner
Most dealerships still rely on lead forms — but consumers today expect instant responses. If they submit a form and don’t hear back within a few hours, they’re moving on to another dealership.
Lead Forms:
Generally low open rates
Delayed response times
Higher drop-off rates
WhatsApp:
98% message open rate
Real-time conversations
Higher engagement and Conversions
Best Practices for WhatsApp Marketing in Your Dealership
1 Run Click-toWhatsApp Ads
Create Facebook & Instagram ads that directly open a WhatsApp chat with your team. These ads convert up to 3X better than standard lead forms!
2 Use WhatsApp for Follow-Ups
Instead of just emailing unsold leads, send a quick WhatsApp message:
“Hey [Name], just checking in! Are you still considering [Car Model]? Let me know if I can answer any questions!”
3 Automate with WhatsApp Business API
Set up quick replies and automated responses to keep customers engaged even outside business hours.
4 Offer Trade-In Estimates via WhatsApp
Customers can send photos of their vehicles, and your team can quickly provide trade-in estimates — speeding up the buying process.
5 Build Customer Loyalty
Use WhatsApp to send:
Service reminders
Exclusive deals
Happy birthday messages
Participating in the certified pre-owned program means your dealership and the CPO vehicles you offer are held to a higher standard.
For more info, visit Txiada.org /TiadaCPOprogram or call 512.244.6060
6
Enhance Communication with Whaticket
Make sure no leads slip through the cracks by consolidating WhatsApp, Facebook Messenger, and other chat platforms into a single system for streamlined response management.
WhatsApp for Payment & Maintenance Reminders
While many dealerships focus WhatsApp marketing on sales, service and payment campaigns can be just as powerful. Here’s how WhatsApp can boost your fixed operations revenue:
Automated Payment Reminders
Send customers timely messages about upcoming maintenance or car payments.
Easy Appointment Booking
Let customers schedule service visits via WhatsApp instead of making them call or fill out lengthy forms.
Trade-In Offer
Offer instant equity evaluations and make it easy for past customers to consider trading in their current vehicle.
The Future of Auto Sales is Conversational
With WhatsApp, dealerships can move beyond outdated lead forms and start having real conversations that build trust and drive sales. The dealers who adopt WhatsApp now will have a massive advantage over those who ignore it.
Want to learn how to start using WhatsApp in your dealership today? Download our free WhatsApp Guide at dealeromg.com.
Hear how a real dealer is using WhatsApp to dominate sales! Listen to our latest podcast episode at dealeromg.com.
Want to learn more about social media and short-form video to drive dealership success? Join Dealer OMG CEO Andrew Street at the Texas Independent Auto Dealers Association (TIADA) Conference in June! Andrew will be speaking about how dealers can leverage short-form video content on platforms like Meta, TikTok, and WhatsApp to connect with more customers and drive conversions. Don’t miss this opportunity to gain expert insights — learn more about the event at https://conference.txiada.org/
Please list me as a sustaining donor. I would like to support my industry by making a monthly credit card donation of $______________
me to the KEY-PERSON list! I know (Name of Legislator or Staff Member) _______________________________________________ as a
July 27-29, 2025
GAYLORD TEXAN RESORT & CONVENTION CENTER 1501 GAYLORD TRAIL , GRAPEVINE , TX , 76051
OPENING GENERAL SESSION
Paul Mellor
Author of Finding the Keys
Paul Mellor was a finalist in the USA Memory Championship, where he recalled the names of over 90 people in less than 15 minutes, remembered in exact order over 100 single-digit numbers after a five-minute study, and recalled the exact order of a shuffled deck of playing cards after less than a three-and-a-half minute review. His engaging and energetic programs have been delivered to audiences nationwide. A Communications graduate of Western Carolina University, Mr. Mellor is also the author of You’re Almost There, chronicling his journey as having run a marathon (26.2 miles) in all 50 states; Summer in the Saddle, about his 4700-mile bicycle ride across America; and Strokes of Kindness, about his 2300-mile solo paddling adventure down the Mississippi River.
SESSION TITLE
IN THE DRIVER’S SEAT TO A BETTER MEMORY
In today’s business world, having the ability to remember names and faces, beat absent-mindedness, and recall facts and figures puts you at the head of the pack. In this engaging session you’ll learn time-tested techniques for recalling names, speaking without notes, and gaining control of your day without the fear of forgetting. When you’re skilled in memory all your other skills get better. This program shows you how.
LEARN FROM THE BEST IN A WORLD-CLASS RESORT.
FEATURED SPEAKER
Jasmine Goodsaid Professional Marketing Specialist
Jasmine Goodsaid is a seasoned data analytics and online advertising expert with more than seven years of experience optimizing reporting and online ads for automotive dealers. A master of Google Analytics 4 (GA4), LookerStudio, Google Tag Manager (GTM), and Meta advertising, she excels in leveraging these tools to deliver measurable results. As a speaker at industry events like Digital Dealer and NADA, Jasmine bridges the gap between technical data and actionable insights that empower dealerships to turn metrics into results.
SESSION TITLE
MEASURING YOUR WEBSITE’S SUCCESS: YOUR SEO ROI
You’re investing in your website, but is it actually bringing in customers? In this session, we’ll break down how to measure the true impact of your online presence. Learn key performance indicators (KPIs) that show whether your SEO efforts are driving leads and sales. We’ll also walk you through setting up Google Analytics (GA4) to track visitor behavior and integrating Google’s free reporting tool, Looker Studio, to turn raw data into clear, actionable insights. Whether you’re an SEO pro or just getting started with digital marketing, this session will help you make smarter, data-driven decisions for your dealership.
ourcurrentsponsors
ACV AuCtions – Happy Hour AdVAntAge AutomotiVe AnAlytiCs-gPs – Happy Hour
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eBloCk – Welcome Reception emotiVe softwAre – Happy Hour Appetizer
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BRONZE SPONSORS
July 27–29, 2025
Gaylord Texan Resort & Convention Center Grapevine, Texas
Dealer Registration Options
your conference
Conference Member
1st* Registrant
2nd* Registrant *
3rd + additional Registrant *
Meet the Recruitment Challenge goal: 5 new recruited members by June 30th, 2025
Day Dealer Pass (Monday 7/28 or Tuesday 7/29)
must be from the same dealership to receive the discounted rate.
Discounted guestrooms at the Gaylord Texan Resort & Convention Center are available for TIADA Conference attendees: $269 /night $26 resort fee (includes Cowboy Golf Course practice facility ) Self-parking is $17 per day
Room must be reserved on or before June 20th to receive the discounted rate. Please only take the rooms you need or release unneeded rooms at least a week before the deadline for other attendees.
Any room reservation that is cancelled after June 20th will be subject to a late cancellation fee of one night’s room and tax. No-shows will also be charged one night’s room and tax. Gaylord Texan Resort & Convention Center / 1501 Gaylord Trail / Grapevine, TX 76051 Call 817.778.1000 or book online conference.txiada.org/accommodations
Recruit new TIADA dealer members and earn cash, rewards and perks!
Recruit 1 new member $100 and your name published in the newsletter.
Recruit 3 new members $300 and your name published in the newsletter and the TIADA Texas Dealer magazine.
Recruit 5 new members $ 500 and your name published in the newsletter and the TIADA Texas Dealer magazine, plus one (1) free night’s lodging at the TIADA 2025 or 2026 conference.
Recruit 10 new members
$1,000 and your name published in the newsletter and the TIADA Texas Dealer magazine, plus two (2) free nights lodging at the TIADA 2025 or 2026 conference.
Recruit 20 new members All of the Recruit 10 prizes, plus $1,250 in hotel, meals, travel, and expenses to ANY destination of your choice.
by Stephen Pallas TIADA Director of Marketing and Communications
Proposed Bills Aim to Clarify
Dealer License Plate Rules
and Electronic Payment Fees
As the Texas Legislature considers new laws for independent auto dealers, four proposed bills — Senate Bill 1902 (SB 1902), Senate Bill 1736 (SB 1736), House Bill 4134 (HB 4134), and House Bill 4967 (HB 4967) — could significantly impact dealership operations. These bills seek to address challenges stemming from previous legislation, including House Bill 718 (HB 718), which was passed in 2023 to combat the fraudulent use of temporary tags. HB 718 mandated that licensed dealers issue metal license plates to buyers at the time of sale, a change that created logistical issues for dealerships.
SB 1902, filed by Transportation Committee Chair Senator Robert Nichols (R), seeks to fix an unintended issue caused by a previous law that required dealers to store large quantities of metal license plates. The bill proposes a revised process for license plate removal and transfer while also strengthening oversight of dealer-issued plate databases.
Meanwhile, SB 1736, filed by Senator José Menéndez (R), clarifies when dealers may charge convenience fees for electronic payments. The goal is to ensure compliance while allowing dealers to offset the costs of processing these transactions. HB 4134 is its companion bill in the House and was filed by Representative John Lujan (R). Both Senator Menéndez and Representative Lujan have attended the TIADA Conference & Expo in recent years.
Additionally, HB 4967, filed by Representative Terry Canales (D), proposes a fee reduction for dealer license plate renewals. These dealer license plates would be a new type of tag that was created by HB 718 to replace vehicle and agent specific temporary tags. The bill eliminates renewal fees, reducing the cost to $0 for renewals while keeping the initial issuance fee at $10.
These bills refine existing regulations and provide clearer guidelines
for Texas independent dealers. Here’s what you need to know about these legislative proposals.
Fixing License Plate Storage Issues: What SB 1902 Proposes
In 2023, the 88th Texas Legislature passed House Bill 718 (H.B. 718) to combat fraudulent use of temporary tags. The law, set to take effect on July 1, 2025, requires licensed dealers to issue metal license plates to buyers at the time of sale. However, this created an unintended logistical challenge: dealers must now store and secure hundreds or even thousands of metal plates.
To address this issue, SB 1902 modifies the removal and transfer
misused dealer-issued plates, or if they have previously been denied access to the temporary tag database due to violations, TxDMV may revoke their access. Before taking action, TxDMV must provide electronic and certified mail notice to the dealer. If access is denied, the dealer has the right to request a hearing under Subchapter O, Chapter 2301 of the Occupations Code.
If passed, these bills will require dealers to adjust their procedures to remain compliant with the new regulations.
For independent auto dealers, SB 1902 will minimize the effect of HB 718 has on their current operations. HB 718 requires a dealer to remove plates from a vehicle at the time of acquiring the vehicle, store the plate while the vehicle is in inventory, and to place the plate that was originally on the vehicle back on it at the time of sale. SB 1902 would change this by simply allowing a dealer to issue a new metal tag to the vehicle at the time of sale thereby eliminating the storage and security of the plate. The bill has passed the Senate and is waiting for House Action. If passed by the House and not vetoed by the Governor then the bill be effective on either July 1 or September 1 depending on the House’s vote on the effective date.
process for license plates. Under the proposed changes, individuals who sell or trade in a vehicle will keep their license plates rather than leaving them with the car. If they purchase or trade in another vehicle within ten days, their plates must be transferred to the newly acquired vehicle. If a plate is not transferred, the dealer must dispose of it according to Texas Department of Motor Vehicles (TxDMV) regulations within ten days. This approach reduces the burden on dealers, eliminating the need to store large quantities of unused plates while maintaining security and compliance.
The bill also strengthens TxDMV’s oversight of dealer-issued license plate databases. If a dealer is found to have fraudulently obtained or
Clarifying Convenience Fees for Electronic Payments: What SB
1736 and HB 4134 Propose
Another key issue affecting Texas auto dealers is whether they can charge convenience fees for processing electronic payments. Under current law, dealers cannot charge or collect convenience fees when receiving payments on a retail installment contract for a motor vehicle. A third-party payment processor may charge a fee, but the dealer cannot receive any portion of it, and the entire fee must go to the processor. Dealers must also maintain records proving that the fees are remitted entirely to the processor.
SB 1736 and HB 4134 seek to clarify charges for convenience fees. The
bills explicitly authorize dealers to collect a fee for processing electronic payments, as long as the charge is reasonably related to the expense incurred. To prevent excessive fees, the bill sets a cap: the fee cannot exceed the lesser of $10 or 5% of the payment amount.
Additionally, dealers must offer a fee-free payment alternative, such as check, cash, or money order. Customers cannot be required to use electronic payments as their default payment method, and they must be informed of the fee amount and the availability of fee-free options before making a payment.
If enacted, these bills would provide much-needed clarity on convenience fees, allowing dealers to recoup some of the costs associated with processing electronic transactions. However, transparency and compliance will be crucial. Dealers who choose to implement convenience fees must ensure they follow the conditions outlined in the bill to avoid potential penalties. If passed, the bill will take effect on September 1, 2025.
Lowering Dealership Expenses: What HB 4967 Proposes
House Bill 4967 (HB 4967), filed by Representative Terry Canales
TIADA works tirelessly to support legislation that benefits independent dealers and push back against policies that could harm your business. Your membership strengthens our voice at the Capitol, ensuring lawmakers understand the real-world impact of these bills.
(D), modifies the fee structure for a new plate type created by HB 718. This plate type replaces the agent and vehicle specific tags and will be used much the same way as those tags.
Under law that goes into effect July 1, dealers will have to pay a flat $10 fee for each plate issued under Section 503.062 of the Texas Transportation Code and an additional fee of $10 per plate upon
renewal of the plate. HB 4967 eliminates the renewal fee for a dealer’s temporary license plate, while keeping the original issuance fee at $10.
This change is intended to ease financial burdens on dealers. If passed, HB 4967 would take effect on September 1, 2025 before any dealer has to renew their plates that were created by HB 718.
For dealers, this proposed change offers cost savings. While the financial impact will vary depending on each dealership’s transaction volume, the bill represents an effort to reduce operational expenses in the industry.
TIADA works tirelessly to support legislation that benefits independent dealers and push back against policies that could harm your business. Your membership strengthens our voice at the Capitol, ensuring lawmakers understand the real-world impact of these bills. You can further support our efforts by donating to INDEPAC, the independent dealers’ political action committee, and by answering any call to action that TIADA issues to help get these bills across the finish line. Together, we can shape a regulatory environment that works for Texas dealers.
CONSIGNMENT SALE
legislative bulletin
by TIADA staff
Texas Independent Automobile Dealers
TIADA Legislative Initiatives 2025
The Texas Independent Automobile Dealers Association (TIADA) is the voice of independent automobile dealers in Texas. Please take a moment to review some of the issues important to TIADA members during this, the 89th Legislature:
Support a Smooth Transition from Paper to Metal Tags
TIADA supports a smooth implementation of HB 718 (Goldman) from the 88th legislative session, which takes effect July 1, 2025.
TIADA supports minimizing the cost of HB 718 on dealers by ensuring counties do not require additional bonds that were not previously necessary.
resulted in business disruption and increased costs for opening new independent dealer locations.
TxDMV recently implemented more stringent licensing requirements, started fingerprinting licensees, and started site visits without any additional staff, which has slowed down the licensing process.
independent a utomobile d e a l
Support TxDMV’s Request for 8 Additional Staff
Members to Address
Dealer Licensing Application Backlog
TIADA supports decreasing the timeframe it takes for new licensees to acquire their licenses and a smoother renewal process. Current timeframes for a license have
Support Lienholders
Some state subdivisions have instituted policies at vehicle storage facilities that are unfair to lienholders recognized as owners under Texas law. For example, in the City of San Antonio, a lienholder must wait until 10 days of impoundment, and the debtor is 30 days past due before it can retrieve a vehicle. Therefore, TIADA supports requiring all vehicle storage facilities to operate under the same regulations as those licensed by the Texas Department of Licensing and Regulation, ensuring equitable treatment of lienholders.
TIADA supports HB 722 (Bucy), which ensures that insurers fairly compensate property owners for losses by providing an appraisal process to ensure fair evaluations of losses.
TIADA is concerned about the return of bills from prior sessions that allowed the age of the vehicle and timeframe the lien was placed to supersede the current owner and lienholder verification process.
Roadblocks to Green Lights: Tackling 5 Biggest Hurdles for Family-Owned Car Dealerships
by Champ Rawls Partner and Succession Advisor at Rawls Group
In the fast-paced realm of the automotive industry, turning obstacles into green lights is the key to securing the future of your family-owned dealership— it’s no cakewalk, more like a thrilling rollercoaster ride filled with unexpected twists and turns. Strategic succession planning is the name of the game, and as a savvy car dealer, mastering it requires more than just fancy footwork; you need to be in the know and play it smart. This guide is your backstage pass, delivering realdeal insights from industry heavyweights like George Karolis from The Presidio Group and our family business and succession planning expert, Champ Rawls. So, buckle up and get ready for an insider’s perspective on steering your dealership legacy through the twists and turns of succession, turning obstacles into green lights along the way.
Roadblock 1: Hesitation in Making Critical Decisions
A primary challenge in succession planning is the reluctance to make crucial decisions. Car dealers often struggle with determining whether to retain the business, navigate family and business dynamics, explore growth opportunities, or consider selling the business. Ignoring or hoping that interpersonal family and management issues will resolve naturally can lead to significant conflicts and disruptions in business operations.
Green Light: A Structured Approach
Overcoming this hesitation requires a structured approach. Engage in open and honest discussions with stakeholders, including family members, key employees, and trusted advisors. Seek professional guidance to
Local Chapters
CORPUS CHRISTI
G.R. Moore
The Car Shack
(dates and times can be found at txiada.org/Calendar_List.asp, when scheduled)
EL PASO
Cesar Stark
S & S Motors
Meeting – 3rd Friday (Monthly)
FORT WORTH
Jerry Smith
H J Smith Automobiles
(dates and times can be found at txiada.org/Calendar_List.asp, when scheduled)
HOUSTON
Chris Donnelly
Your Car Store
Meeting – 2nd Tuesday (Monthly)
SAN ANTONIO
Nory Pakravan
210 Auto Credit
(dates and times can be found at txiada.org/Calendar_List.asp, when scheduled)
assess your business’s financial health and identify any obstacles in fulfilling your vision. Analyze various scenarios and their potential impact on the business and your family. You can make confident decisions by establishing a clear vision aligned with your aspirations.
Roadblock 2:
Capital Allocation and Strategic Planning
Automotive succession planning involves critical choices regarding capital allocation and financial planning. Dealers often struggle with identifying the optimal use of resources, determining capital needs, and exploring funding options.
Green Light: Strategic Planning –Optimizing Resources for Car Dealerships
Seek expert insight from advisors and seasoned dealers through networks like 20 groups and state associations. Seasoned succession planners and business advisors can provide a third-party perspective to assess your dealership’s financial position, identify capital requirements for growth or transition, and explore funding options. Engaging in strategic planning can help you determine your purpose, strengths, areas for improvement, potential threats, and growth opportunities. Developing a comprehensive strategic plan aligned with your vision and objectives will help secure the future of your dealership.
Roadblock 3: Leadership Development and Talent Management
Building a strong leadership team and developing successors are crucial for a seamless transition. Relying on the success of a single individual is not a viable long-term strategy.
Green Light: Talent Management –Strategies for Seamless Leadership Transition
Implement a systematic talent management program tailored to your business’s needs. Evaluate the strengths and weaknesses of existing team members and provide targeted training and mentoring to fill skill gaps. Encourage cross-functional experiences to broaden their understanding of the car dealership’s operations. Emphasize the importance of teamwork and collaborative decision-making. By investing in the development of your team, you can build a sustainable foundation for future success.
Roadblock 4: Family Dynamics and Governance
Family-owned auto dealerships often face unique challenges related to family dynamics and governance. Balancing the interests and aspirations of multiple family members, resolving conflicts, and establishing effective decision-making processes can be complex.
Green Light: Navigating Family Dynamics –Effective Governance for Auto Dealerships
Foster open and transparent communication among family members. Consider establishing a family council or a board of directors to educate non-active family members on business dynamics and oversee the strategic direction of the business. Clearly define roles, responsibilities, and expectations for family members involved in the business. Seek guidance from professionals experienced in interpersonal coaching and navigating emotionally triggering conversations when necessary.
Roadblock 5: Professional Expertise and Guidance
Succession planning requires expertise in various areas, such as finance, legal matters, tax planning, business valuation, interpersonal development, team building, and family dynamics. The lack of access to professional guidance can hinder the effectiveness of the process.
Green Light: Engaging Professional Expertise for Automotive Succession Planning
Engage professionals specializing in automotive dealership succession planning. Seek assistance from experienced tax and legal experts and business consultants who understand the industry’s unique challenges. Their insights and guidance can help you navigate complex issues, ensure compliance with regulations, and maximize the value of your dealership during the succession process.
To ensure a smooth transition of ownership and secure the long-term success of your dealership, foster effective decision-making, optimize capital allocation, nurture leadership talent, manage family dynamics, and leverage professional expertise. Tailor these solutions to your specific circumstances, seeking expert advice from professionals wellversed in the intricacies of the auto industry. With the right approach, you can achieve your family and business goals, securing the continued success of your dealership.
Champ Rawls is a Partner and Succession Advisor at Rawls Group, who approaches family business succession planning from a long-term perspective. For more resources, please visit https:// seekingsuccession.com/
DEALER MEMBERS
101 Financial
Rafat Abu Alfilat
2920 Western Auto Inc.
2480 Joefield Rd, Dallas, TX 75229
Cynthia Renteria 8906 Airline Dr , Houston, TX 77037
Andy Cars LLC
Andres Sandoval Hernandez . . 10006 Aldine Westfield Rd, Houston, TX 77093
Credit Union Services Inc.
James Post 415 Century Parkway, Allen, TX 75013
Flores Used Cars
Juan Flores 500 Memo Robinson Rd, Eagle Pass, TX 78852
Gana’s Ya Y-10
Eric Flores 1300 Jacksboro Hwy, Fort Worth, TX 76164
Herman Auto Motors Inc.
Robert Herman . . . .
L & M Reliable Motors LLC
Montserrat Alonso
Leal Auto Sales
. . 8440 Blackhawk Blvd ., Houston, TX 77075
. 111 Edalyn, Kirby, TX 78219
Juan Leal 1755 Hayes St, Brownsville, TX 78521
Melendez Auto Sales
Abel Melendez 7712 Alameda Avenue, El Paso, TX 79915
OnTrack Car Credit (Desoto), Inc.
Tom Sweeney 909 S I-35E, Desoto, TX 75115
ASSOCIATE MEMBERS
Elite Warranty - Byler Agency
David Byler . . . . . . . . . 625 Creekside Way Apt 1224, New Braunfels, TX 78130
Principle Dealer Solutions
Austin Maynard 18222 Wild Onion, San Antonio, TX 78258
Collect the Cash, Not the Car!
NIADA in conjunction with Texas IADA will present BHPH Collections Training
9 a.m. to 4 p.m., May 5, 2025
Sheraton North Houston at George Bush Intercontinental
This has been a challenging year in the Buy Here, Pay Here industry. Dealers need to capitalize on every collection opportunity, and this seminar can help.
Collect the Cash, Not the Car is designed to help you and your collection teams maximize your collection opportunities.
At this one-day course, learn:
• To maximize the collectability of every customer
• To overcome customer objections
• Effective skip tracing methods and tools
• Effective phone collection techniques
We have put together a strong course outline with a wide array of role playing, classroom learning and interactive activities for your collections team to soak up the information and return to your dealership ready to collect the cash and not the car.
Registration
NIADA members: $249 (groups of 2+ get $50 off each registration)
Non-members: $499
Sponsored by:
For information or to register, visit niada.com/collectionscourse or call NIADA
817-640-3838
Brent Carmichael NIADA Director of Education will lead the course.
feature
Robberies Targeting Dealership Staff on the Rise
by TIADA Staff
Arecent incident involving a Texas dealership employee serves as a stark reminder that auto dealers and their staff must remain vigilant when handling cash transactions. About a month ago, an office clerk working for a TIADA member dealership was returning from the bank with over $6,000 in cash when they were robbed at gunpoint upon entering the dealership’s office. Fortunately, the employee was not physically harmed, but the financial and emotional toll of such an event is significant. Unfortunately, this is not an isolated case. In recent years, dealerships and their employees have increasingly become targets for criminals looking to exploit high-cash transactions and predictable routines.
A Growing Trend: Dealerships Under Threat
Dealerships across Texas and the country have reported an alarming increase in crimes targeting their businesses. In August 2024, in Lincoln, Nebraska, police reported that two suspects entered a dealership,
forced their way into an office, and stole a significant amount of cash before fleeing. Authorities believe the perpetrators had prior knowledge of the dealership’s cash-handling procedures. In February 2025, in West Virginia, two armed individuals robbed a used car dealership at knifepoint, threatening employees and making off with an undisclosed amount of money. More recently, in Texas, a dealership owner in San Antonio was followed home after closing and robbed in his driveway — indicating that criminals are not only targeting dealerships but also tracking staff beyond their workplace.
Why Are Dealerships Being Targeted?
Several factors make dealerships attractive targets for criminals:
High-cash transactions: Many dealerships, particularly those serving subprime customers, conduct significant business in cash, making them easy prey for thieves.
Predictable routines: Criminals often surveil dealerships to identify patterns, such as when employees make bank deposits or when offices are least staffed. Physical layout: Unlike retail stores with constant foot traffic, many dealerships — especially smaller independent ones — have offices set apart from busy streets, making them easier targets for criminals. Lack of security measures: While some dealerships invest in surveillance and security personnel, others may not have adequate protections in place, leaving them vulnerable to theft.
How Dealers and Staff Can Stay Safe
Given the rise in these crimes, dealerships must take proactive measures to protect their employees, customers, and assets. Here are some best practices to reduce the risk of being targeted:
1 Reduce Cash Handling
Whenever possible, encourage customers to use electronic payments or money transfers instead of cash. Many criminals target dealerships precisely because they know large amounts of cash are on hand. If cash transactions are necessary, consider installing a secure drop safe in the office rather than keeping large sums in accessible locations.
2 Vary Bank Deposit Routines
Criminals often observe dealership operations before striking. If an employee deposits cash at the same bank at the same time every day, it becomes easy for criminals to plan an ambush. Change the timing, route, and even the person making the deposits to disrupt potential surveillance efforts.
3 Use Security Escorts or Law Enforcement Partnerships
For dealerships handling large cash deposits, hiring a security escort can be a worthwhile investment. Alternatively, some local law enforcement agencies offer business security programs where officers can conduct routine patrols or accompany staff making large deposits. Alternatively, dealers can have multiple people make deposits.
4 Train Employees to Recognize Suspicious Activity
All dealership employees should be trained to stay aware of their surroundings and recognize warning signs, such as unfamiliar individuals loitering near the premises or vehicles that appear to be following them. Employees should be encouraged to report anything suspicious to management and, if necessary, local authorities.
5 Enhance Dealership Security Measures
a. Surveillance Cameras: Install high-quality security cameras covering entrances, parking lots, and transaction areas.
b. Alarm Systems: Ensure that all office doors and access points are equipped with alarms.
c. Lighting: Keep parking lots and building exteriors well-lit to deter nighttime break-ins.
d. Restricted Access: Limit access to cash-handling areas and install reinforced doors and safes.
6
Secure the Premises After-Hours
Many dealership thefts occur after closing hours. Implementing roll-down security gates, reinforced locks, and motion-activated lighting can prevent or deter criminal activity.
7 Stay Connected with Other Dealers and TIADA
Dealerships should maintain open lines of communication with fellow business owners and organizations like TIADA. Sharing security concerns, recent incidents, and best practices can help protect the entire dealer community.
A Call to Action for Law Enforcement and Policymakers
While individual dealerships can take steps to improve security, a broader response is needed.
TIADA urges law enforcement agencies to take these crimes seriously and allocate resources to address the growing threat. Additionally, state and local policymakers should consider initiatives that support small business security, such as grant programs for improved surveillance equipment or law enforcement partnerships tailored to dealership safety.
Reporting and Staying Vigilant
If you or someone at your dealership has experienced a similar incident, TIADA encourages you to report it. Sharing these incidents helps law enforcement track crime trends and allows other dealers to take necessary precautions. If you see something suspicious, don’t hesitate to report it to local authorities.
TIADA remains committed to advocating for the safety and security of Texas dealers. By staying informed, implementing strong security measures, and working together as an industry, we can make our dealerships a harder target for criminals.
Stay safe, stay aware, and look out for one another.
resource guide
The TIADA Website: txiada.org
Members can log in with their username/password and access our Dealer Member Directory, Legislative Action Center, Compliance Consultation Service and much more. Register for all upcoming TIADA events online through the Calendar of Events, access our online membership application, find contact information for all our Local Chapters, and access many additional resources through our Knowledge Base.
License Renewal
Certificate TexasDealerEducation.com
Texas Department of Motor Vehicles
888.368.4689 txdmv.gov
Office of Consumer Credit Commissioner
800.538.1579 occc.texas.gov
Texas Comptroller
800.252.1382 comptroller.texas.gov
NIADA
817.640.3838 niada.com
REPOSSESSIONS
American Recovery Association
972.755.4755 repo.org or contact TIADA state office
FORMS
Burrell Printing
512.990.1188 burrellprinting.com
Committees
YES! I would like to serve on TIADA Committees
Check the committee(s) you wish to join. All Dealer Members are welcome to participate. We need your input! Please complete form and return to info@txiada.org or fax to 512.244.6218.
Check the committee(s) you wish to join. All Dealer Members are welcome to participate. We need your input! Please complete form and return to info@txiada.org or fax to 512.244.6218.
Committee members will be appointed at the October 2023 board meeting
Committee members will be appointed at the October 2023 board meeting
Standing Committees:
Standing Committees:
Awards Committee
Awards Committee
Budget and Finance Committee
Budget and Finance Committee
Legislative Committee
Legislative Committee
Political Action Committee (INDEPAC)
Political Action Committee (INDEPAC)
Bylaws Committee
Bylaws Committee
Ad hoc Committees:
Ad hoc Committees:
Ad hoc committees will be appointed by the president to focus on specific issues and given a specific timeframe. Issues may include but are not limited to: education, conference, compliance, member services, membership recruitment, website, magazine and surveys. Committee members will be notified prior to a committee being appointed to determine interest.
Ad hoc committees will be appointed by the president to focus on specific issues and given a specific timeframe. Issues may include but are not limited to: education, conference, compliance, member services, membership recruitment, website, magazine and surveys. Committee members will be notified prior to a committee being appointed to determine interest.
Avoid expensive fines and penalties
The Texas License Renewal Education Course provides the ins and outs of being a dealer in Texas in a self-guided online course, available 24/7. This is the same course required by the TxDMV to renew a GDN license, so it covers all the important subjects including:
• Staying compliant with TxDMV regarding premises requirements
• Acquiring Inventory
• Temp Tags and Metal Dealer Plates
• Buyer’s Guide
• Deal Jacket Documents
• Transferring Titles
• Record Keeping
• Special Inventory Tax (VIT)
• Federal Requirements
• The OCCC
• Enforcement and Investigation
• Advertising Rules
What People Are Saying:
“Great refresher course, helped me remember a lot of items that I need to be in tune with.”
“The course provides all the necessary information, links, and rules where I can find useful tools for my business.”
“If you want to learn more about a specific topic this course includes a direct link to the source you are trying to find out more information on.”
This course is perfect for managers that need an overall refresher or for the new employee that needs to be brought up to speed on all aspects of this industry in a fast, convenient and reliable way.
In addition to TxDMV’s approval, this course has been reviewed by the Tax-Assessor Collectors Association of Texas for accuracy so you’ll never have your title transfer paperwork rejected again.
To register visit TexasDealerEducation.com and select the Texas License Renewal Education Course.
“Overall, this program was great and I am happy that eLICENSING implemented this to ensure we know the basic stuff of running our dealers and running a clean ship without having to face violations or risk your license, this is awesome!”
“This is a good training course for all new dealers. It can also be recommended for old dealers as a refresher training course.”
behind the wheel
by John Frullo
TIADA EXECUTIVE DIRECTOR
Regulatory Updates, Expert Insights, and More at the 2025 TIADA Conference
Bigger and better than ever, the TIADA Conference & Expo will bring together independent dealers, nationally recognized industry experts, and key regulatory agencies for discussions that directly impact your business. This is the year to attend and if you are one of the over 300 dealers that regularly attend you already know that the insights gained at the conference can make a real difference in how you run your dealership and your bottom line.
This year’s conference will also feature the largest Expo in TIADA history, with an unparalleled lineup of vendors dedicated to helping dealers succeed. From cutting-edge technology solutions to innovative finance and compliance services, the Expo floor will be packed with industry-leading providers committed to supporting each dealership’s unique needs. Whether you’re looking for new ways to streamline operations, enhance customer experience, or boost profitability, the Expo is the perfect place to connect with the right partners.
One of the biggest reasons dealers attend is the opportunity to hear directly from state and federal
regulators. This year, we’re bringing together the Texas Department of Motor Vehicles (TxDMV), the Federal Trade Commission (FTC), and the Texas Office of Consumer Credit Commissioner (OCCC) to discuss the most pressing regulatory issues facing independent dealers today.
What’s on the Agenda?
TxDMV: The Shift to Metal Plates & WebDEALER
By the time the conference rolls around, the transition from paper tags to metal plates will already be in effect, but dealers will still have plenty of questions. Representatives from TxDMV will be on hand to discuss that transition, what dealers need to know about using webDEALER effectively, and any adjustments that the Texas 89th Texas Legislature will be making. Spoiler alert: there are already a large number of bills that have been filed and that are working their way through the legislative process that further change how you are required to run your business. All these changes make it a
The 2025 TIADA Conference & Expo isn’t just another industry event—it’s an opportunity to stay informed, stay compliant, and stay ahead.
must-attend for dealers who want to stay ahead of potential issues, stay in compliance with the laws and regulations, and ensure a smooth process for their customers.
FTC: Recent Enforcement Actions & the End of the CARS Rule
If you’ve been following federal regulatory updates, you know the FTC has been active in enforcing consumer protection laws. They’ll be at the conference to break down recent enforcement actions and what they mean for Texas dealers. Considering the elimination of the CARS Rule, this is your chance to hear firsthand how that decision affects your business and what other regulations could be on the horizon.
OCCC: Compliance & the FTC Safeguards Rule
and provide guidance on how to assess your information security program to ensure compliance. If you’re a dealer who finances your own vehicles, this session will be particularly important for you.
More Than Just Compliance
Of course, the conference isn’t just about regulatory updates. It’s about practical, actionable knowledge that helps dealers succeed in an increasingly competitive market. Whether it’s strategies for better inventory management, tips on maximizing your digital marketing efforts, or networking with vendors offering the latest products and services, there’s something for people in every area of your dealership.
The OCCC has made it clear that they’re incorporating specific FTC Safeguards Rule requirements into their dealer examinations. That means dealers can expect closer scrutiny when it comes to protecting customer data. At the conference, OCCC representatives will walk through exactly what they’re looking for
So, if you’re still on the fence about attending, consider this: The decisions made by regulators impact the way you do business. Wouldn’t you rather hear directly from the people making those decisions and get answers to your questions in real-time?
The 2025 TIADA Conference & Expo isn’t just another industry event—it’s an opportunity to stay informed, stay compliant, and stay ahead. I hope to see you there.
9951 Anderson Mill Rd., Suite 101
Austin, TX 78750
Our Texas locations celebrate 80 years of Manheim
This year, we’re celebrating 80 incredible years of our successful partnership. Thank you, Texas dealers, for making our journey together so amazing.
Since the first car drove through our Pennsylvanian lanes in 1945, to today as millions more line up outside our doors, our mission has always been yours. With you driving us forward, we’re already geared up for the next 80 years.
Take a trip down memory lane and see what’s next at manheim.com/80years