Texas Dealer July 2023

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TIADA Board of Directors

PRESIDENT Ryan Winkelmann/BJ’s Autohaus

5005 Telephone Road Houston, TX 77087

PRESIDENT ELECT

Eddie Hale/Neighborhood Autos

PO Box 1719 Decatur TX 76234

CHAIRMAN OF THE BOARD

Mark Jones/MCMC Corporate

264 Exchange

Burleson, TX 76028

SECRETARY

Vicki Davis/A-OK Auto Sales

23980 FM 1314 Porter, TX 77365

TREASURER

Greg Phea/Austin Rising Fast 8024 IH 35 North Austin TX 78753

VICE PRESIDENT, WEST TEXAS (REGION 1)

Brad Kalivoda/Fiesta Motors 2599 74th Street Lubbock, TX 79423

VICE PRESIDENT, FORT WORTH (REGION 2)

Greg Reine/Auto Liquidators

39670 LBJ Freeway Dallas TX 75237

VICE PRESIDENT, DALLAS (REGION 3)

Chad Lancaster/Chacon Autos

11800 E. Northwest Hwy Dallas TX 75218

VICE PRESIDENT, HOUSTON (REGION 4)

Russell Moore/Top Notch Used Cars

900 East Davis Conroe, TX 77301

VICE PRESIDENT, CENTRAL TEXAS (REGION 5)

Robert Blankenship/Texas Auto Center

6809 Suite B S IH35 Austin, TX 78744

VICE PRESIDENT, SOUTH TEXAS (REGION 6)

Armando Villarreal/McAllen Auto Sales, LLC

4215 S. 23rd St

McAllen, TX 78503

VICE PRESIDENT AT LARGE

Lowell Rogers/11th Street Motors

1355 N 11th St, Beaumont, TX 77702

VICE

TIADA’s Role in the Legislative Process

As I think about my term as President of TIADA coming to a close, I want to highlight the crucial role of independent dealers in the legislative process. Recently, TIADA testified to address our concerns with the vehicle-crushing legislation that was under consideration during this year’s legislative session. This legislation would have had significant implications for our members and the industry as a whole, and it was an honor to testify and to help shape the messaging on behalf of the association’s members.

Between the previous session and the current one, TIADA engaged in extensive consultations with dealers, state Independent Automobile Dealer Associations (IADAs), the Texas Department of Motor Vehicles (TxDMV), and other stakeholders. Our goal was to find a better approach than relying solely on the age of the lien. We recognized that an unregistered vehicle for an extended period

could provide valuable insights into its drivability and value, unlike simply considering the presence of a lien. Unfortunately, negotiations with the legislature did not progress as we had hoped.

In light of these developments, member Christina

Rest assured that TIADA will continue to fight for the rights and interests of independent dealers... and we urge everyone to remain engaged in the legislative process.

Please Welcome Our Newest TIADA Members

DEALER MEMBERS

MEMBERS

Sabillón (with Mi Tierra Auto Sales) and I testified during this year’s legislative session to address our concerns with the version of the bill that was set to pass. I believe it is crucial to voice our perspectives and work towards achieving a more balanced and fair outcome for our members, not only for this bill but for any bill that affects our industry.

Independent dealers play a vital role in the Texas automotive industry. We are also the backbone of local economies, providing transportation options to communities across the state. It is essential that our voices are heard and that we actively participate in shaping the legislation that affects our businesses. TIADA is committed to working closely with legislators to protect the interests of independent dealers throughout Texas.

In addition to our involvement in the vehicle-crushing legislation, TIADA and many of its members were actively engaged in addressing other important issues. We focused our efforts on combating catalytic converter theft, demonstrating the impact of eliminating temporary tags, ensuring dealers can attorney fees and court costs in third-party liability claims, and tackling any other challenges that arose during this legislative session.

Rest assured that TIADA will continue to fight for the rights and interests of independent dealers. We will keep our members informed as future developments arise, and we urge everyone to remain engaged in the legislative process. Together, we can make a difference and shape policies that support a thriving independent automotive

on the cover

by Stephen Pallas TIADA Director of Marketing and Communications

A Must-Attend Event For Texas Independent Dealers

The highly anticipated TIADA Conference & Expo is just around the corner, ready to bring together automotive industry professionals from across the country. Set against the vibrant backdrop of San Antonio, this year’s conference promises to be an exceptional gathering of industry leaders, expert speakers, and passionate professionals eager to explore the latest trends and advancements in the auto industry. From insightful keynote presentations to interactive breakout sessions and engaging dealer-driven roundtables, this conference offers a comprehensive platform for growth, learning, and collaboration. Let’s take a sneak peek at what awaits attendees at this eagerly awaited event.

the Lantana Spa for relaxation and rejuvenation. With its exceptional dining options, relaxing spa, exciting water park, and championship golf courses, the JW Marriott Hill Country Resort & Spa offers a truly unforgettable experience for conference attendees.

General Sessions: Gain Expert Insights on High Performance and Effective Communication

Accommodations

Attendees will have the pleasure of staying at the luxurious JW Marriott Hill Country Resort & Spa in San Antonio, Texas. Situated amidst 600 acres of oak-covered hills in the picturesque Texas Hill Country, this resort offers a serene and idyllic setting. Guests can indulge in a range of amenities and activities, including two championship golf courses at TPC San Antonio, known for hosting the PGA Tour’s Valero Texas Open. The resort also boasts the River Bluff Water Experience, a nine-acre water park featuring a lazy river spanning 1,100 feet, as well as

The opening general session will feature an engaging keynote address by Jeff Bloomfield, an expert in NeuroCoaching and the science of high-performing teams. In today’s complex work environment, leaders face numerous challenges in cultivating a high-performance culture. From managing a multi-generational workforce to adapting to remote work arrangements, leaders often find themselves disconnected from their teams’ needs. Bloomfield’s keynote will delve into the science of high performance and effective communication, emphasizing the importance of shared vision and understanding human behavior. By leveraging the latest research in decision-making and high performance, attendees will gain valuable insights and practical strategies for becoming world-class coaches and communicators. Bloomfield’s personal journey as a sales and marketing executive, farm boy, and cancer survivor adds an inspiring touch to his teachings. Through his interactive and impactful approach, attendees will develop a deeper understanding of trust and the power of authentic communication. Jeff Bloomfield’s expertise in neuroscience and his ability to deliver compelling messaging that drives change make this keynote an essential experience for all attendees, regardless of their professional roles in leadership, sales, or marketing within the dealership.

The Tuesday general session will feature Cox Automotive’s Jonathan Smoke, an expert in economic and

automotive industry trends. Smoke’s session will provide attendees with a comprehensive update on the state of the US and Texas economy, with a particular focus on the Texas market. He will discuss the potential risk of recession and its impact on job creation, as well as track key trends that directly affect vehicle sales. Attendees can expect insights into market conditions for both new and used cars, including factors such as affordability, gas prices, loan rates, and consumer sentiment. Smoke will also address industry disruptors and risks and provide educated projections for the automotive industry’s future. As the leader of Cox Automotive’s economic industry insights team, Smoke leverages proprietary data from various platforms to provide relevant and actionable insights. With over 28 years of experience in translating data into valuable industry insights, Smoke’s expertise will equip attendees with a deep understanding of the economic climate and challenges that will shape the automotive industry’s trajectory.

Dealer-Driven Roundtables

The Dealer Driven Roundtables at the conference offer a valuable opportunity for attendees to engage in in-depth discussions with fellow dealers. These roundtable sessions are designed to facilitate conversations on various topics related to the day-to-day operations of dealerships. Participants will be grouped with dealers who share similar characteristics, such as type of operation, size, and years in business. Led by a dealer moderator, the discussions will cover a range of agenda items specific to the Buy Here Pay Here (BHPH) and Retail/Special Finance segments. Attendees can expect to explore topics such as inventory management, lot insurance, employee recruitment and retention, training best practices, compliance, capital, advertising and lead generation, customer retention, service center operations, dealership management systems (DMS), reinsurance,

warranties, service contracts, and more. This exclusive forum provides a platform for dealers to share experiences, gain insights, and address common challenges in a supportive environment. Please note that the Dealer Driven Roundtables are open to dealers only, allowing for focused discussions among industry professionals.

Breakout Sessions

TIADA is dedicated to providing attendees with a comprehensive and enriching dealership experience. With a wide array of breakout sessions available, participants can customize their learning journey based on their specific interests and needs. Whether you’re focused on Buy Here Pay Here (BHPH), Special Finance & Retail, Management, Compliance, or Marketing and Technology, there are sessions specifically designed to address these areas.

During the conference, you’ll have the opportunity to learn directly from industry experts who possess deep knowledge and experience in their respective fields. These experts will share valuable insights, strategies, and best practices that can be applied to your dealership to drive success. Topics covered include reducing employee turnover, a crucial issue in the industry, which will help you cultivate a stable and motivated team. Additionally, sessions on winning the indirect lending game will provide valuable tactics for elevating the customer experience and improving your dealership’s financial performance.

Moreover, the conference aims to help dealerships protect their bottom line by addressing vital aspects of compliance with repossession and bankruptcy laws, tax policies, and consumer credit regulations. The sessions on modernizing and optimizing your dealership focus

on leveraging digital tools, social media strategies, online marketing, and the power of video to attract more customers and enhance your online presence.

Attending the 2023 TIADA Conference & Expo not only offers unparalleled learning opportunities but also provides a platform for networking with industry professionals, exchanging ideas, and building meaningful connections. By staying informed about the latest trends and advancements, you can position your dealership ahead of the competition in an ever-evolving market.

Don’t miss this chance to gain invaluable knowledge, discover innovative solutions, and propel your dealership to new heights. Register now and secure your spot at the TIADA Conference & Expo for an enlightening, rewarding, and transformative experience that will drive your dealership’s success.

TIADA Auction Directory

Abilene

ALLIANCE AUTO AUCTION ABILENE

www.allianceautoauction.com

6657 US Highway 80 West, Abilene, TX 79605

325.698.4391, Fax 325.691.0263

GM: Brandon Denison

Friday, 10:00 a.m.

$AVE : $200

IAA ABILENE*

www.iaai.com

7700 US 277, Hawley, TX 79601

325.675.0699, Fax 325.675.5073

GM: Shawn Lemke

Thursday, 9:30 a.m.

$AVE : up to $200 Sell Fee

Amarillo

IAA AMARILLO*

www.iaai.com

11150 S. FM 1541, Amarillo, TX 79118 806.622.1322, Fax 806.622.2678

GM: Shawn Norris

Monday, 9:30 a.m.

$AVE : up to $200 Sell Fee

Austin

ADESA AUSTIN

www.adesa.com

2108 Ferguson Ln., Austin, TX 78754

512.873.4000, Fax 512.873.4022

GM: Michele Arguijo

Tuesday, 9:00 a.m.

$AVE : $200

ALLIANCE AUTO AUCTION AUSTIN

www.allianceautoauction.com

1550 CR 107, Hutto, TX 78634

737.300.6300

GM: Brad Wilson

Wednesday, 9:45 a.m.

$AVE : $200

AMERICA’S AA AUSTIN / SAN ANTONIO

www.americasautoauction.com

16611 S. IH-35, Buda, TX 78610 512.268.6600, Fax 512.295.6666

GM: Jamie McCollum

Tuesday, 1:30 p.m. / Thursday, 2:00 p.m.

$AVE : $200

IAA AUSTIN*

www.iaai.com

2191 Highway 21 West, Dale, TX 78616

512.385.3126, Fax 512.385.1141

GM: Geoffrey Rabb

Tuesday, 9:00 a.m.

$AVE : up to $200 Sell Fee

METRO AUTO AUCTION AUSTIN

www.metroautoauction.com

2221 Hwy 21 W., Dale, TX 78616 512.282.7900, Fax 512.282.8165

GM: Brent Rhodes

3rd Saturday, monthly

$AVE : $200

Corpus Christi

CORPUS CHRISTI AUTO AUCTION

www.corpuschristiautoauction.com

2149 IH-69 Access Road, Corpus Christi, TX 78380 361.767.4100, Fax 361.767.9840

GM: Hunter Dunn

Friday, 10:00 a.m.

$AVE : $200

IAA CORPUS CHRISTI*

www.iaai.com

4701 Agnes Street, Corpus Christi, TX 78405 361.881.9555, Fax 361.887.8880

GM: Patricia Kohlstrand

Wednesday, 9:00 a.m.

$AVE : up to $200 Sell Fee

Dallas-Ft. Worth Metroplex

ADESA DALLAS

www.adesa.com

3501 Lancaster-Hutchins Rd., Hutchins, TX 75141 972.225.6000, Fax 972.284.4799

GM: Eric Jenkins

Thursday, 9:30 a.m.

$AVE : $200

ALLIANCE AUTO AUCTION DALLAS

www.allianceautoauction.com

9426 Lakefield Blvd., Dallas, TX 75220 214.646.3136, Fax 469.828.8225

GM: Robert Kersh

Wednesday, 1:30 p.m.

$AVE : $200

AMERICA’S AA DALLAS

www.americasautoauction.com

219 N. Loop 12, Irving, TX 75061

972.445.1044, Fax 972.591.2742

GM: Ruben Figueroa

Tuesday, 1:00 p.m. / Thursday, 1:00 p.m.

$AVE : $200

IAA DALLAS*

www.iaai.com

204 Mars Rd., Wilmer, TX 75172 972.525.6401, Fax 972.525.6403

GM: Bob Bannister

Wednesday, 9:00 a.m.

$AVE : up to $200 Sell Fee

IAA DFW*

www.iaai.com

4226 East Main St., Grand Prairie, TX 75050 972.522.5000, Fax 972.522.5090

GM: Julissa Reyes

Tuesday, 9:00 a.m.

$AVE : up to $200 Sell Fee

IAA FORT WORTH NORTH*

www.iaai.com

3748 McPherson Dr., Justin, TX 76247 940.648.5541, Fax 940.648.5543

GM: Jack Panczyk

Tuesday, 9:00 a.m.

$AVE : up to $200 Sell Fee

MANHEIM DALLAS**

www.manheim.com

5333 W. Kiest Blvd., Dallas, TX 75236 214.330.1800, Fax 214.339.6347

GM: Rich Curtis

Wednesday, 9:30 a.m.

$AVE : $100

MANHEIM DALLAS FORT WORTH**

www.manheim.com

12101 Trinity Blvd., Fort Worth, TX 76040 817.399.4000, Fax 817.399.4251

GM: Glenna Bishop

Thursday, 9:30 a.m.

$AVE : $100

METRO AUTO AUCTION DALLAS

www.metroaa.com

1836 Midway Road, Lewisville, TX 75056 972.492.0900, Fax 972.492.0944

GM: Scott Stalder

Tuesday, 9:00 a.m.

$AVE : $200

El Paso

AMERICA’S AUTO AUCTION EL PASO

www.epiaa.com

7930 Artcraft Rd., El Paso, TX 79932 915.587.6700, Fax 915.587.6700

GM: Luke Pidgeon

Wednesday, 10:00 a.m.

$AVE : $200

IAA EL PASO*

www.iaai.com

14651 Gateway Blvd. W, El Paso, TX 79927 915.852.2489, Fax 915.852.2235

GM: Jorge Resendez

Friday, 10:30 a.m.

$AVE : up to $200 Sell Fee

MANHEIM EL PASO

www.manheim.com

485 Coates Drive, El Paso, TX 79932 915.833.9333, Fax 915.581.9645

GM: JD Guerrero

Thursday, 10:00 a.m.

$AVE : $100

Harlingen/McAllen

IAA MCALLEN*

www.iaai.com

900 N. Hutto Road, Donna, TX 78537

956.464.8393, Fax 956.464.8510

GM: Ydalia Sandoval

Tuesday, 9:00 a.m.

$AVE : up to $200 Sell Fee

BIG VALLEY AUTO AUCTION**

www.bigvalleyaa.com

4315 N. Hutto Road, Donna, TX 78537

956.461.9000, Fax 956.461.9005

GM: Lisa Franz

Thursday, 9:30 a.m.

$AVE : $200

Houston ADESA HOUSTON

www.adesa.com

4526 N. Sam Houston, Houston, TX 77086

281.580.1800, Fax 281.580.8030

GM: Brian Wetzel

Wednesday, 9:00 a.m.

$AVE : $200

AMERICA’S AA HOUSTON

www.americasautoauction.com

1826 Almeda Genoa Rd., Houston, TX 77047

281.819.3600, Fax 281.819.3601

GM: Ben Nash

Thursday, 2:00 p.m.

$AVE : $200

AMERICA’S AA NORTH HOUSTON

www.americasautoauction.com

1440 FM 3083, Conroe, TX 77301

936.441.2882, Fax 936.788.2842

GM: Buddy Cheney

Tuesday, 1:00 p.m.

$AVE : $200

AUTONATION AUTO AUCTION - HOUSTON

www.autonationautoauction.com

608 W. Mitchell Road, Houston, TX 77037

822.905.2622, Fax 281.506.3866

GM: Juan Gallo

Friday, 9:30 a.m.

$AVE : $200

HOUSTON AUTO AUCTION

www.houstonautoauction.com

2000 Cavalcade, Houston, TX 77009

713.644.5566, Fax 713.644.0889

President/GM: Tim Bowers

Wednesday, 11:00 a.m.

$AVE : $200

IAA HOUSTON*

www.iaai.com

2535 West. Mt. Houston, Houston, TX 77038

281.847.4700, Fax 281.847.4799

GM: Alvin Banks

Wednesday, 9:00 a.m.

$AVE : up to $200 Sell Fee

IAA HOUSTON NORTH*

www.iaai.com

16602 East Hardy Rd., Houston-North, TX 77032

281.443.1300, Fax 281.443.4433

GM: Aracelia Palacios

Thursday, 9:00 a.m.

$AVE : up to $200 Sell Fee

IAA HOUSTON SOUTH*

www.iaai.com

2839 E. FM 1462, Rosharon, TX 77583

281.369.1010, Fax 833.595.8398

GM: Adriana Serrano

Friday, 9:30 a.m.

$AVE : up to $200 Sell Fee

MANHEIM HOUSTON

www.manheim.com

14450 West Road, Houston, TX 77041 281.924.5833, Fax 281.890.7953

GM: Brian Walker

Tuesday, 9:00 a.m. / Thursday 6:30 p.m.

$AVE : $100

MANHEIM TEXAS HOBBY

www.manheim.com

8215 Kopman Road, Houston, TX 77061 713.649.8233, Fax 713.640.6330

GM: Darren Slack

Thursday, 9:00 a.m.

$AVE : $100

Longview

ALLIANCE AUTO AUCTION LONGVIEW

www.allianceautoauction.com

6000 East Loop 281, Longview, TX 75602 903.212.2955, Fax 903.212.2556

GM: Chris Barille

Friday, 10:00 a.m.

$AVE : $200

IAA LONGVIEW*

www.iaai.com

5577 Highway 80 East, Longview, TX 75605 903.553.9248, Fax 903.553.0210

GM: Edgar Chavez

Thursday, 9:00 a.m.

$AVE : up to $200 Sell Fee

Lubbock

IAA LUBBOCK*

www.iaai.com

5311 N. CR 2000, Lubbock, TX 79415 806.747.5458, Fax 806.747.5472

GM: Chris Foster

Tuesday, 9:00 a.m.

$AVE : up to $200 Sell Fee

TEXAS LONE STAR AUTO AUCTION**

www.lsaalubbock.com

2706 E. Slaton Road., Lubbock, TX 79404 806.745.6606

GM: Dale Martin

Wednesday, 9:30 a.m

$AVE : $75/Quarterly

Lufkin

LUFKIN DEALERS AUTO AUCTION

www.lufkindealers.com

2109 N. John Reddit Dr., Lufkin, TX 75904 936.632.4299, Fax 936.632.4218

GM: Wayne Cook

Thursday, 6:00 p.m.

$AVE : $200

Midland Odessa

IAA PERMIAN BASIN*

www.iaai.com

701 W. 81st Street, Odessa, TX 79764

432.550.7277, Fax 432.366.8725

Thursday, 11:00 a.m.

$AVE : up to $200 Sell Fee

San Antonio

ADESA SAN ANTONIO

www.adesa.com

200 S. Callaghan Rd., San Antonio, TX 78227

210.434.4999, Fax 210.431.0645

GM: Clifton Sprenger

Thursday, 10:00 a.m.

$AVE : $200

IAA SAN ANTONIO*

www.iaai.com

11275 S. Zarzamora, San Antonio, TX 78224

210.628.6770, Fax 210.628.6778

GM: Paula Booker

Monday, 9:00 a.m.

$AVE : up to $200 Sell Fee

MANHEIM SAN ANTONIO**

www.manheim.com

2042 Ackerman Road

San Antonio, TX 78219

210.661.4200, Fax 210.662.3113

GM: Mike Browning

Wednesday, 9:00 a.m.

$AVE : $100

SAN ANTONIO AUTO AUCTION**

www.sanantonioautoauction.com

13510 Toepperwein Rd. San Antonio, TX 78233

210.298.5477

GM: Brandon Walston

Tuesday, 10:00 a.m. / Thursday, 1:30 p.m.

$AVE : $200

Tyler

GREATER TYLER AUTO AUCTION

www.greatertyleraa.com

11654 Hwy 64W, Tyler, TX 75704

903.597.2800, Fax 903.597.3848

GM: Wayne Cook

Tuesday, 5:00 p.m.

$AVE : $200

Waco

ALLIANCE AUTO AUCTION WACO

www.allianceautoauction.com

15735 I-35 Frontage Road

Elm Mott, TX 76640

254.829.0123, Fax 254.829.1298

GM: Christina Thomas

Friday, 10:00 a.m.

$AVE : $200

feature The Secret to Success With Your Dealership’s Google Business Profile

Your dealership’s Google Business Profile (formerly called Google My Business) is the cornerstone of your digital marketing and SEO efforts — but it’s almost always overlooked by independent dealers. A properly optimized GBP helps boost your visibility in local search results, and more importantly, allows your dealership to show up in the coveted map pack search results.

The map pack shows at the top of the search results page on both desktop and mobile. Google’s local algorithm displays the search results based on relevance, prominence, and proximity. For instance: If someone searches “used car dealer Dallas,” Google will first compile a list of all dealerships that sell used cars — that’s the relevance part of the equation. Then, the list is sorted in order of importance. The list is sorted so that the “better” dealers are at the top of the list, based on their optimization signals — that’s the prominence element. Finally, the list is sorted based on how far away they are from the person who’s searching — that’s the proximity element.

That proximity element is why you can search from the dealership and see yourself at the top of the map pack, but then search again at home and not see your dealership in the pack at all. At the dealership, the proximity is zero — but at home, there are likely many other dealerships closer to your current location.

I’m going to give you a crash course in GBP optimization. There’s a lot to address here, so I’ll try to keep each element short, since I doubt they want me to take up the entire magazine with this article.

Enter your correct business name. Don’t add additional keywords, because that’s against Google’s guidelines and can get you suspended (you will be removed from search results).

Make sure your address is correct, and check the location of your map pin on the map that shows at the top of

Featured Speaker

Greg Gifford Chief Operating Officer SearchLab Digital

your profile. If the map pin isn’t in the right spot, you can edit the location so it’s correct.

Make sure you’ve listed a phone number with a local area code. No one needs toll-free numbers anymore, and a local area code sends a better signal to Google and potential customers. This doesn’t mean you can’t do call tracking in fact, it’s best practice to use a call tracking number on your GBP… just make sure that it’s a tracking number with a local area code.

Make sure you’ve got UTM tracking on your website link. Many times, especially on mobile searches, the referral information isn’t passed to Google Analytics because of privacy concerns. That means a portion of your organic search traffic gets classified as “direct” traffic in Analytics. Using UTM tracking ensures that your traffic is correctly attributed in Google Analytics. Check out the video at https://bit.ly/utm-in-gmb for details on how to set it up correctly.

Make sure you’re selecting all of the appropriate categories category selection has a lot of influence on the searches you’ll show up for. You should always have “used car dealer” selected as the first category. You should also select:

“used truck dealer”

“car dealer”

“auto broker”

“car finance and loan company”

“motor vehicle dealer”

And if you also provide service, be sure to select servicerelated categories

Make sure that your correct hours of operation are listed. If you’re changing your hours for a holiday, use the holiday hours widget to temporarily change your hours.

Make sure that you have “Vehicles for Sale” listed. This is a live inventory feed that displays all of your vehicles

in your Business Profile, and clicking on a thumbnail pulls up a Google-hosted VDP. Customers can then click through to your website to convert.

Make sure you’re uploading high-quality, professionally shot photographs of the dealership. Customers can upload photos with reviews or even simply tag the dealership in photos, and those photos will appear in the GBP photo gallery. Google tends to prefer high-quality professionally shot photos, so uploading better photos will help you ensure that your photos are displayed before the user-uploaded photos.

Make sure you’re paying attention to the Questions & Answers section. Customers think it’s a chat widget, but it’s actually a community discussion widget. Anyone can ask your dealership a question, and anyone can answer the question for you (and that should terrify you). You’re allowed to ask your own questions — we like to call it a pre-site FAQ page. Questions can receive multiple answers, and the answer with the most upvotes is displayed as the primary answer.

You should upload your common questions, answer them, and upvote your answers. This is important because of the way the widget functions… As someone is typing in a question, if a similar question has been asked and answered, Google will automatically display an answer as the user types in their question. This is an

amazing pre-site experience and makes it much more likely that the customer will convert.

Finally, make sure that you’re using Google Posts on a regular basis. Most dealers treat them like social media posts, but in reality, they’re free ads that appear in your Google Business Profile. The key to success is optimizing what shows in the Post thumbnail — Google will crop the image automatically and only show the first few words of the full Post. If the thumbnail isn’t compelling, no one will click through and see the content of your full Post.

Make sure your Posts are promotionally-focused. Customer delivery photos or social media posts simply won’t work. You shouldn’t create posts for specific vehicles either — Posts stay visible for 6 months, and it’s likely that the vehicle will be sold long before the Post

Finally — take a look at what the local competition is doing with their Google Business Profiles. At the most basic level, Google is simply a pattern detection program. If you keep an eye on what the competition is doing, it’s much easier to create a more attractive pattern and gain more visibility in local search results.

expires.

Greg will be a featured speaker at the TIADA Conference on Monday, July 24, 2023. To register for this year’s conference, visit www.tiadaannualconference.com.

family-owned and operated for over 40 years.

Jacksonville, Florida with customers nationwide, we remain

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the subprime industry and helps customers grow through

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ABCoA develops end-to-end software solutions for the

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Run your entire business on one software without importing,

Used Car Dealer BHPH/LHPH Software

After-Sale Repairs: Keeping Them Running

Dealer Question: I do a lot of repairs (both in-house and by third parties) at no charge for my Buy-Here-PayHere customers. Can I add a charge to my finance contracts (labeled as “warranty”) to create a fund to offset the costs of the repairs I do?

Answer: No.

One of the more quaint phrases used by BHPH dealers in the ancient past was: “If they ain’t driving, they ain’t paying.” The rustic wisdom of that saying holds true today. In the world of sub-prime motor-vehicle finance, and especially in the BHPH business, it is often necessary to assist customers in getting repairs done. It is also often in a dealer’s best interest to be involved in the process of analyzing breakdowns and referring customers to preferred repair shops to prevent such unpleasant occurrences as abandonments and the placement of mechanic’s liens.

At one time, almost all dealerfinanced sales were on an “as is” basis. But in recent years, more and more dealers have, primarily because of competitive pressures, gone to offering some type of warranty on their vehicles and others are offering to sell commercial service contracts, adding the charge to the amount financed in the installment contract. What are some of the ways dealers can address post-sale repairs as part of the sales transaction?

When it comes to discussing warranties and service contracts, it’s necessary to understand the definitions of the key terms. Even though the terms “warranty” and “service contract” are often used interchangeably, they are actually different things.

As Is. This term refers to selling a vehicle (or any other product) without giving a warranty.

Warranty. A warranty is, by definition, an undertaking or promise given by a manufacturer or seller of a product to repair or replace merchandise if certain defects occur. There is and can be no separate charge for a warranty.

An example of a warranty is the limited warranty given by automobile manufacturers on the new cars sold by their franchised dealers. There are no additional charges to the buyers, and the terms of the warranties are set forth in written documents given to the buyers. Service Contract. Service contracts, on the other hand, are insurance-like products sold to car buyers to provide or pay for repairs that are not covered by a warranty. Service contracts are usually offered by third-party providers and sold through car dealers (although some are direct-marketed to consumers). The issuers of service contracts are required in Texas to be registered with the Texas Department of Licensing and Regulation (TDLR) and must meet rigorous financial requirements involving cash deposits and/or insurance backing of the product.

Seller Options

Selling As Is. It is still possible to sell a vehicle on an “as is” basis. This means that there are no warranties given with the sale. While selling “as is” eliminates the threat of breach of warranty claims, it doesn’t preclude claims of misrepresentation and other violations under the Texas Deceptive Trade Practices Act. On “as is” sales, the box on the Federal Trade Commission Buyer’s Guide form that says “AS IS – NO DEALER WARRANTY” should be checked. If a service contract is offered for sale, the box below that is labeled “SERVICE CONTRACT” should be checked to disclose the availability to the buyer of a service contract at extra charge.

Giving

A Seller’s Warranty.

If the decision is made to give a warranty to buyers, a dealer should acquire a warranty agreement form that is labeled as “Limited Warranty” and that spells out the specific terms of the warranty (the FTC Buyers Guide is a disclosure document displayed on each used car offered for sale, and is not adequate to serve as a warranty agreement). The form should meet the requirements of the Magnuson-Moss Act and the FTC Used Car Rule.

Michael W. Dunagan

TIADA COUNSEL

Local Chapters

CORPUS CHRISTI

G.R. Moore

The Car Shack

(dates announced at www.txiada.org)

EL PASO

Cesar Stark

S & S Motors

Meeting – 3rd Friday (Monthly)

FORT WORTH

Jerry Smith

H J Smith Automobiles

(dates announced at www.txiada.org)

HOUSTON

Robert Edenfield

Mi Pueblo BRP

Meeting – 2nd Tuesday (Monthly)

SAN ANTONIO

Jose Engler

Irving Motors Corp

(dates announced at www.txiada.org)

Sellers have the flexibility to tailor warranties to fit their needs. For example, deductible amounts, a maximum dollar limit for repairs, the duration of the warranty, and the percentage of costs covered (such as a 50-50 split) can all be determined by the issuer of the warranty. Also, specified types of repair and components can be excluded from coverage.

The warranty agreement must inform customers what steps need to be taken to invoke warranty coverage, such as whether the vehicle must be brought to the dealer for warranty work. Most warranties exclude coverage of damage caused by abuse or misuse of the vehicle.

Additional rules apply to what must appear in a written warranty agreement. There are, for example, certain required disclosures that must be placed on written warranty agreements. One such mandatory disclosure states: “This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.”

In the spirit of pre-purchase disclosure of whether there is a warranty, and if so, what the terms are, The Magnuson-Moss Act requires that warranty agreements be made available for inspection by prospective buyers prior to sale.

Shifting from selling “as is” to selling with a warranty also requires changes to the Buyers Guide disclosure forms that are displayed on vehicles offered for sale. The purpose of the Buyers Guide is to advise potential buyers whether vehicles are being sold “as is” or with warranty; and, if they come with a warranty, whether the warranty is “full” or “limited.” Also, a brief summary of coverages provided by the warranty is included.

The Buyers Guide for each vehicle covered by a limited warranty should have a mark next to

“Warranty” (as opposed to “As Is – No Warranty”), and a mark next to “Limited Warranty” with the percentages of labor and parts which will be paid filled in. A description of the systems covered, such as: “engine,” “transmission,” “drive shaft,” or “differential” should be filled in (use of the terms “drive train” and “power train” are forbidden as being too vague), and any rules on deductibles (such as “A $50 deductible applies to each repair visit”) should be disclosed. The Buyers Guide should show the duration of the coverage for each system.

Commercial Service Contracts

Dealers are authorized under the Texas Finance Code to sell service contracts and to add the premiums to the amounts financed on motor vehicle retail installment contracts. The service contracts must be issued by companies that are registered with the Texas Department of Licensing and Regulation (TDLR) and the charge must be itemized on the installment contract in a way that clearly reflects what the charge is for, to whom it is being paid, and the amount of the charge.

Purchase of a service contract is at the option or the buyer and can’t be required as a condition of sale. Most dealer management software packages will properly place the required disclosure information on the installment contract when the information is entered into the system.

Dealers are required to deliver a copy of the service contract to buyers at closing. The FTC Buyers Guide should be marked to reflect the availability of a service contract for purchase and, if the dealer is not giving a warranty, the “AS IS — NO DEALER WARRANTY” box should also be checked.

Dealer’s Service Contract. A TIADA-initiated bill recently passed by the Texas legislature

contained an amendment to the rules on issuing service contracts for vehicles that made it feasible for a dealer to issue and sell its own service contracts. A licensed dealer who sells service contracts only to his or her purchasers can obtain authorization from the Texas Department of Licensing and Regulation to issue service contracts with a reserve deposit of $25,000 (as opposed to $250,000 required of all other service contract issuers). The same rules regarding pre-sale disclosure that apply to commercial service-contract products apply here.

In addition to meeting the TDLR registration requirement, the dealer must have a servicecontract form that meets certain requirements in specifying what is covered and what buyers must do to make claims.

What Not To Do.

Do not put a “warranty” charge on an installment contract. Warranties come with the sale and are not subject to additional fees. Also, as was pointed out in a Consumer Federal Protection Bureau case against a BHPH dealer in another state, the addition of a “warranty” charge to installment contracts without a corresponding charge being made on cash transactions indicates that the charge is a “finance charge” and must be added to the amount financed and factored into the Annual Percentage Rate calculation. That conclusion gave rise to the finding of a Federal Truth In Lending violation on top of the state offense.

Do not issue warranties to buyers without appropriate warranty agreement forms. The

FTC Buyers Guide is not a warranty agreement form. Do not put a service-contract charge on an installment contract if there is no actual service contract issued by a company authorized by TDLR. Examinations performed by Office of Consumer Credit Commissioner personnel include review of installment contracts to determine if such unauthorized charges have been made. If improper charges are found, the licensee will be required to refund those charges.

Michael W. Dunagan is an attorney in Dallas, Texas who has represented the Texas Independent Automobile Dealers Association for over 45 years. He will be a featured speaker at the TIADA Conference on Monday, July 24, 2023. To register for this year’s conference, visit www.tiadaannualconference.com.

VISIT US AT BOOTH #703

• What there was a better PROVIDER?

• What there was a better PROCESS? • What there was a better PARTNER?

Don’t Panic: Loan Defaults and Repossessions Are Rising, and That’s Normal

Keynote Speaker

Jonathan Smoke Chief Economist, Cox Automotive

Iworrying sign for industry watchers. In the context of high inflation and with the Fed intent on slowing the economy and weakening the labor market, there are indeed clear signs of stress in the system. Continued jobless claims are increasing, up from their historic lows. Auto loan delinquencies are also continuing to rise, and auto loan defaults are growing as well. As a result, repossessions are also increasing, but they too are rising from record lows. Through any economic cycle, increases in defaults and repossessions are a normal, expected occurrence.

At our Manheim auctions, the volume of repossessed vehicles sold has increased in 2022 compared to 2021 — up 3% year to date — but the total volume

2019. Overall, repossession volume at Manheim, while increasing, is not yet near red-alert levels. If fact, repossessions are only tracking back toward historical norms.

It is important to remember that auto loans normally have negative equity. These are financing products on depreciating assets. And yes, despite a period in 2020 and 2021 when used vehicles were INCREASING in value, automobiles are depreciating assets. Over time, they always have been and always will be depreciating assets. Negative equity in an auto loan is not some exotic thing — it is a very normal and planned-for occurrence.

Throughout the pandemic and still now, consumers

have been putting more money down in absolute dollars and as a share of loan amounts. This is helping prevent the stronger relative equity positions from deteriorating. In fact, our recent analysis of likely equity positions on outstanding auto loans suggests that they are in better shape than normal right now. And this means that consumers often have more options if a loan falls into default, and lenders are more likely to work out an agreeable deal, reducing the likelihood that a repossession is the end result.

Importantly, the current loan portfolio is relatively healthy. The total number of loans is down (a result of lower sales since spring 2020), and the share of subprime and deep subprime loans, the riskiest loans that drive more than 60% of repossessions, are down even more. This context is just not conducive to a crisis.

The real worry in the market right now is a recession, not a tsunami of repossessions. We have been expecting loan defaults and repossessions to increase, but long-term expectations through mid-decade (2025) suggest overall defaults and repossessions will remain within expected norms. The year-over-year increases may be notable — and headlinegrabbing — but context matters. The industry is not facing an unprecedented wave of defaults and repossessions, but the current economic environment and the possibility of a recession will certainly drive an increase in both.

Jonathan will be the Closing General Session Keynote Speaker at the TIADA Conference on Tuesday, July 25, 2023. To register for this year’s conference, visit www.tiadaannualconference.com.

feature

Featured Speaker

Bill Elizondo Senior 20 Group Moderator, Trainer, and Consultant NIADA

Tthat provides financing solutions for customers with limited credit or financial constraints. In this market, dealerships play a pivotal role not only in selling cars but also in managing the repayment of loans and ensuring their own financial stability. One crucial aspect of this process is collections, which involves keeping customers on track with their payments and preventing default or early termination of their loan agreements.

One important metric to consider in the BHPH market is the duration that customers remain in their cars. Ideally, dealerships want their customers to fulfill the full term of their loan agreement, making timely payments until the final installment. However, in recent times, it has become more common for customers to deviate from this pattern, leading to an increased frequency of early defaults. This trend presents a challenge for dealerships, as it can impact their cash flow, customer relationships, and overall profitability.

on their payments and remain in their cars throughout the agreed-upon term. Effective communication is key to this process. If traditional collection methods have not yielded the desired results, adopting alternative approaches can make a significant difference. Dealerships can leverage modern communication channels such as texting, emailing, or making personal phone calls to establish contact with customers. By emphasizing their willingness to assist rather than focusing solely on collecting payments, dealerships can create a more supportive and approachable environment.

However, communication is not solely about conveying messages; it also involves actively listening to customers. When a customer falls behind on payments, it is crucial to understand the underlying reasons for their delinquency. Taking the time to listen to their concerns and challenges can provide valuable insights into their current situation. By engaging in open and empathetic

conversations, dealerships can develop a comprehensive understanding of each customer’s unique circumstances, enabling them to make informed decisions and offer appropriate solutions.

In addition to listening, gathering accurate and up-to-date information is vital. This includes verifying personal and financial details of customers during every interaction. While some may question the need to collect information from customers who have consistently made payments, it is essential to recognize that circumstances can change unexpectedly. Even the most reliable customers may encounter unforeseen challenges that affect their ability to fulfill their financial obligations. By proactively gathering information, dealerships can stay abreast of any changes, enabling them to tailor their approach and assistance accordingly.

Sometimes, more in-depth discussions are necessary to address a customer’s situation effectively. In such cases, inviting the customer to the dealership’s office for a faceto-face conversation can be highly beneficial. This personal interaction allows for a deeper understanding of the customer’s circumstances and fosters a stronger connection. If an in-person meeting is not feasible, a phone call should be prioritized over impersonal communication channels like text messages. Through counseling and guidance, dealerships can help customers evaluate their financial priorities and explore potential solutions, enabling them to make informed decisions and fulfill their payment obligations.

Proper documentation is a fundamental aspect of the collections process. Maintaining detailed records of all communication and interactions with customers is essential. This documentation not only ensures that dealerships have a clear overview of each customer’s history but also facilitates seamless internal communication. If a staff member is unavailable, these records provide colleagues

with the necessary context to continue assisting the customer effectively. Furthermore, comprehensive documentation serves administrative and legal purposes, safeguarding the dealership’s interests in case of disputes or legal proceedings.

Empathy and flexibility are invaluable qualities that dealerships should display throughout the collections process. Customers facing financial difficulties often feel overwhelmed and stressed. By demonstrating understanding and compassion, dealerships can alleviate some of these burdens and build trust with their customers. Taking a flexible approach in finding mutually beneficial solutions can further strengthen the customerdealership relationship. This may involve exploring alternative payment arrangements, adjusting due dates, or considering other options that accommodate the customer’s circumstances. By working collaboratively to overcome financial challenges, dealerships can significantly improve the likelihood of continued payments

and long-term customer loyalty.

While these strategies serve as general guidelines, it is essential for dealerships to consult legal professionals as needed to ensure compliance with applicable laws and regulations. Implementing effective communication, active listening, information gathering, documentation, empathy, and flexibility can have numerous benefits for dealerships. Not only can it improve cash flow and the overall collections process, but it can also enhance customer relationships, foster customer loyalty, and establish the dealership as a trusted partner in the customer’s financial journey. By prioritizing the customer’s needs and offering support during challenging times, BHPH dealerships can differentiate themselves and thrive in a highly competitive market..

Bill will be a featured dealer speaker at the TIADA Conference on Monday, July 24, 2023. To register for this year’s conference, visit www.tiadaannualconference.com.

resource guide

The TIADA Website: www.txiada.org

Members can log in with their username/password and access our Dealer Member Directory, Legislative Action Center, Compliance Consultation Service and much more. Register for all upcoming TIADA events online through the Calendar of Events, access our online membership application, find contact information for all our Local Chapters, and access many additional resources through our Knowledge Base.

License Renewal Certificate

TexasDealerEducation.com

Texas Department of Motor Vehicles

888.368.4689

www.txdmv.gov

Office of Consumer Credit Commissioner 800.538.1579

occc.texas.gov

Texas Comptroller 800.252.1382

comptroller.texas.gov

NIADA

800.682.3837

www.niada.com

REPOSSESSIONS

American Recovery Association

972.755.4755

www.repo.org or contact TIADA state office

FORMS

Burrell Printing

512.990.1188

www.burrellprinting.com

BOOTH #414

VendorDirectory

A Complete Listing of TIADA’s Associate Members

compiled by Texas Dealer staff

The following is a complete list of the current associate members of TIADA as of May 31, 2023. A listing with an asterisk (*) indicates the member advertises in this magazine. Those companies that have a booth number indicate that the member is a Conference Sponsor/Exhibitor. Entries are listed alphabetically by category. Categories include Auction, Consulting/Education, Banking, Floorplan, Forms/Printing, GPS Payment Protection/Recovery, Insurance, Legal Services, Other, Payment Processing, Service Contracts, Software, Vehicle History Reports, and Vehicle Listing.

AUCTION

*ACV Auctions (Inside Front Cover)

Booth 603 640 Ellicot Street, #321 Buffalo, NY 14203

P. 800.533.4070

jrudd@acvauctions.com www.acvaucctions.com

ACV is committed to delivering transparency to the auto industry. Through ACV Auctions, Capital & Transportation, ACV delivers the tools that independent dealers need to succeed and thrive. Learn more at ACVAuctions.com.

ADESA-Houston

4526 N Sam Houston Parkway West Houston, TX 77086

P. 281.580.1800

ContactHouston@adesa.com

ADESA-San Antonio

200 S. Callaghan Road

San Antonio, TX 78227

P. 210.434.4999

ContactSanAntonio@adesa.com

Ally SmartAuction Booth 800 500 Woodward Ave., 16th Floor Detroit, MMI 48226

P. 877.273.5572

david.mccarthy@ally.com

www.ally.com/dealer/smartauction

Industry-leading online auction. Franchise and independent dealers have purchased over 7 million vehicles since 2000.

Alliance Auto Auction Booth 416 9426 Lakefield Blvd., Dallas, TX 75220

P. 214.646.3136

amagee@myalliance.com

www.allianceautoauction.com

*America’s Auto Auction (Pg. 34)

15301 N Dallas Parkway

Suite 800

Booth 307

ADESA Booth 1111 13085 Hamilton Crossing Boulevard Carmel, IN P. 888.526.7326

adesasupportleadership@adesa.com www.adesa.com

ADESA is a physical and online auto remarketing auction company that has 56 locations throughout the United States. We provide a simplified and seamless customer experience across end-to-end remarketing services.

ADESA-Austin 2108 Ferguson Lane, Austin, TX 78754

P. 512.873.4015

ContactAustin@adesa.com

ADESA-Dallas 3501 Lancaster Hutchins Road Hutchins, TX 75141

P. 972.225.6000

ContactDallas@adesa.com

Full Service Auction: AQR - Alliance Quality Rating, Enhanced CRs, Blackwidow Imaging, Carspotting, Edge Pipeline, Multi-List Upstream Platforms, AutoIms, Recon, PrePost Sale Inspections, & NAAA Member.

Alliance Auto Auction of Abilene

6657 US Hwy 80 W., Abilene, TX 79605

P. 325.698.4391

bdenison@myalliance.com

Alliance Auto Auction of Austin 1550 CR 107, Hutto, TX 78634

P. 737.300.6300

bwilson@myalliance.com

Alliance Auto Auction of Dallas 9426 Lakefield Blvd., Dallas, TX 75220

P. 214.645.3136

rkersh@myalliance.com

Alliance Auto Auction of Longview

6000 SE Loop 281, Longview, TX 75602

P. 903.212.2955

bfitzgerald@myalliance.com

Alliance Auto Auction of Waco 15735 North Instate 35 Elm Mott, TX 76640

P. 254.829.0123

cthomas@myalliance.com

Addison, TX 75001

www.americasaa.com

America’s AA is one of the nation’s premier auction groups with sites across 18 states. AAA has developed a platform built on lasting relationships and superior service that leverages the best of vehicle offerings. Visit americasaa.com to learn more.

America’s Auto Auction - Austin

16611 IH 35

Buda, TX 78610

P. 512.268.6600

jamie.mccollum@americasautoauction.com

America’s Auto Auction - Dallas

219 N. Loop 12

Irving, TX 75061

P. 972.445.1044

ruben.figueroa@americasautoauction.com

America’s Auto Auction - Houston

1826 Almeda Genoa Road

Houston, TX 77047

P. 281.819.3600

buddy.cheney@americasautoauction.com

America’s Auto Auction - North Houston

1440 FM 3083 Road

Conroe, TX 77301

P. 936.441.2882

buddy.cheney@americasautoauction.com

VendorDirectory

*America’s Auto Auction - El Paso (Pg. 20) 7930 Artcraft Road El Paso, TX 79932

P. 915.496.6052

luke@epiaa.com

www.epiaa.com

Full service, in-lane and online wholesale auto auction.

America’s Auto Auction-Lone Star Austin

8408 Shoal Creek Blvd. Austin, TX 75254

P. 214.483.3597

sara.edgington@americasaa.com

www.americasaa.com/locations/lonestar-austin/

Auctions in Austin every Friday at Shoal Creek Location at 11 am, and every other Thursday at Henna Chevrolet at 11 am. Check the website for run lists/locations.

*America’s Auto AuctionLone Star Lubbock (Pg. 6)

2706 E. Slaton Rd

Lubbock, TX 79404

P. 806.745.6606

Dale.Martin@americasaa.com

www.americasaa.com/locations/lonestar-lubbock/

We are an 8-lane, 36-acre auction running 800+ weekly. The largest selection from Dallas to Phoenix. Big city inventory with small-town charm.

AutoNation Auto Auction Houston

608 W. Mitchell Road Houston, TX 77037

P. 281.506.3220

galloj@autonation.com

www.autonationautoauction.com

AutoNation Auto Auction provides a trusted place to buy and sell quality used vehicle inventory. After all, it’s the only place where you can bid exclusively on inventory from AutoNation, America’s Largest Automotive Retailer.

BacklotCars Inc. ......... Booth 213

1100 Main Street, #1500 Kansas City, MO 64105

P. 855.925.2252

support@backlotcars.com

www.backlotcars.com

BacklotCars is an online wholesale marketplace where dealer can buy the cars they want, whenever they want.

Big Valley Auto Auction - Donna 4315 Hutto Road Donna, TX 78537

P. 956.461.9000

lisa@bigvalleyaa.com

www.bigvalleyaa.com

With our 50 franchise dealers in the Rio Grande Valley and more than 2000 registered dealers, we offer a Big Time Auction Experience.

Copart Auto Auction ..... Booth 1103 14185 Dallas Parkway, Suite 400 Dallas, TX 75254

P. 972-391-5074

brett.adair@copart.com

www.copart.com

Copart is a global leader in the online vehicle auctions with over 250+ locations across 11+ countries with more than 750,000 buying members in 190+ countries

DAX - Dealers

Auction Xchange Booth 206

1810 I-30 Frontage Rd

Rockwall, TX 75087

P. 972.771.9919

alden@daxauction.com

www.daxofrockwall.com

DAX – Dealers Auction Xchange is an independent, family-owned auto auction company. Dedicated to providing a transparent and efficient platform for buying and selling vehicles, backed by exceptional customer service and industry expertise.

EBlock Corporation

212 Battery St. Suite 3

Burlington, VT 54010

P. 833.817.7247

michelle@eblock.com

www.eblock.com/en-us

Whether physically or digitally, EBlock empowers today’s most innovative dealerships and wholesalers to buy and sell inventory in less time.

Greater Tyler Auto Auction

11654 Hwy. 64 W

Tyler, TX 75704

P. 903.597.2800

officemanager@greatertyleraa.com

www.greatertylerautoauction.com

Sale Tuesday’s 5 PM, Edge Pipeline Simulcast

– 4 Lanes, Member: NAAA, TIADA, Founders Group

Houston Auto Auction 2000 Cavalcade

Houston, TX 77009

P. 713.644.5566

timbowers@houstonaa.com

www.houstonautoauction.com

Dealer-Only Auction every Tuesday at 1 p.m. Variety of sellers includes Local Dealers; Bank/Credit Unions; Government Entities; Oil/Gas/Utility, Fleet/Lease companies.

IAA

Two Westbrook Corporate Center, 10th Floor

Westchester, IL 60154

P. 708.492.7200

bxmitchell@iaai.com

www.iaai.com

IAA works with dealerships, fleet and finance companies, and government agencies to sell thousands of high mileage, lightly damanged repossessed and abandoned vehicles every year.

Lake Charles Auto Auction

2435 Broad Street Lake Charles, LA 70601

P. 337.433.8664

matt@lcaa.com

www.lcaa.com

LCAA has been family-owned and operated since 1991. We have 6 lanes running vehicles from 35+ New Car Stores, Independents, Fleet, Lease, Repo, and more.

Legacy Auto Auctions

212 E Loop 121

Belton, TX 76513

P. 254.613.4875

jlavigne47@yahoo.com

www.legacyautoauctions.com

We’re interested in building true partnerships with our Car Dealers, our Donation Companies, and the Auction Industry. Our goal is to help ALL our partners improve their bottom line.

Lufkin Dealers Auto Auction

2109 N. John Redditt Drive

Lufkin, TX 75904

P. 936.632.4290

lufkinauction@yahoo.com

www.lufkindealers.com

The Lufkin Dealers Auto Auction is a fixture in the East Texas and West Louisiana auto industry.We focus on professional marketing of your vehicles, and pride ourselves on exceptional customer service.

VendorDirectory

*Manheim (Back Cover) Booth 901 6205-B Peachtree Dunwoody Rd. Atlanta, GA 30328

P. 866-MANHEIM(626-4346) www.client-care.manheim.com

The world’s largest vehicle wholesale marketplace with more end-to-end solutions, helping to enhance business strengths and maximize profits. Whether doing business online, in-lane, or a combination of both –Manheim provides options to connect and transact business how and when you want.

Manheim Dallas 5333 W. Kiest Blvd. Dallas, TX 75236

P. 214.467.6242

rich.curtis@coxautoinc.com

Manheim Dallas-Fort Worth 12101 Trinity Blvd Euless, TX 76040

P. 817.399.4000

glenna.bishop@coxautoinc.com

Manheim El Paso 485 Coates Dr El Paso, TX 79932-1316

P. 915.833.9333

jd.guerrero@coxautoinc.com

Manheim Houston 14450 West Road Houston, TX 77041

P. 281.924.5811

brian.walker@coxautoinc.com

Manheim San Antonio 2042 Ackerman Road San Antonio, TX 78219

P. 210.661.4200

mike.browning@coxautoinc.com

Manheim Texas Hobby 8215 Kopman Rd Houston, TX 77061-5405

P. 713.649.8233

Darren.Slack@coxautoinc.co

*Metro Auto Auction (Pg. 11) Booth 915 1836 Midway Road

Lewisville, TX 75066

P. 972.492.0900

tmcelhaney@metroaa.com www.metroaa.com

Premier auto auction serving auto dealers with frontline inventory and quality customer service. Running over 1800 units weekly every Tuesday and Friday. Simply Better!

Victoria Auto Auction

835 Industrial Park Drive Victoria, TX 77905

P. 361.576.0058

shelly@victoriaautoauction.com www.victoriaautoauction.com

Locally owned and operated since 1987, we strive to build and maintain the trust and continued loyalty of our clients by providing superior customer service, personalized attention, and competitive pricing in the automobile auction industry.

W Walker Auction GroupCorpus Christi Auto Auction Booth 101 4501 US-77

Robstown, TX 78380

P. 361.767.4100

hdunn@ccaatx.com

www.ccaatx.com

Family-owned and operated with over 30 years of experience serving the South Texas dealer community at our San Antonio and Corpus Christi locations.

W Walker Auction GroupSan Antonio Auto Auction .. Booth 101 13510 Toepperwein Road San Antonio, TX 78233

P. 210.298.5477

bwalston@saaatx.com

www.saaatx.com

AUTO VALUATIONS

Carbly ................. Booth 1016 2017 W. Shakespeare Avenue Chicago, IL 60647

P. 678.435.4504

cullen.c@getcarbly.com

www.getcarbly.com

Carbly is a modern VIN Scanner tool, providing the runlists, vehicle valuation and history data you need to make more money buying and selling cars.

AUTO VALUATIONS, DIGITAL MARKETING/SEO, VEHICLE HISTORY REPORTS

VINCUE

912 Broadway Blvd. Kansas City, MO 64105

P. 844.484.6283

angelarizzo@dealercue.com

www.vincue.com

VINCUE offers the industry’s leading platform for inventory sourcing, pricing, and management, including our proprietary Vehicle Buying Center for Private-Party Acquisition.

CONSULTING/EDUCATION

American Auto Protection .. Booth 200 860 W Airport Fwy, Suite 205 Hurst, TX 76054

P. 817.479.8583

aapsupport@aaprotect.com

www.aaprotect.com

Your customers expect the best in personal experience with quality products and service. Our goal is to help independent franchise dealerships and used vehicle dealerships grow their bottom line.

AutoZoom

9001 Airport Freeway, Ste 760 North Richland Hills, TX 76180

P. 888.493.6891.x712

scottcarlson@autozoom.com

www.autozoom.com

We build Custom-Fit Scoring models for usedcar financing dealerships. Click on the “Learn More” button at www.autozoom.com for a short video.

C&M Coaching Booth 102

P.O. Box 173, Elkhorn, WI 53121

P. 262.716.4251

Maggie@candmcoaching.com

www.candmcoaching.com

Call training for every department in your dealership!

CMOR Solutions, LLC Booth 107 15814 Champion Forest Dr #1104 Spring, TX 77379

P. 832.944.4228

Info@cmorsolutions.com

www.cmorsolutions.com

DMS Data Experts specializing in accounting integrations, custom reports, Automation and API development, and process improvement. IDMS expert support. Help when you need it.

Ignite Consulting Partners . Booth 316 301 Commerce Street, Suite 1420 Fort Worth, TX 76102

P. 817.875.0621

info@ignitecp.com

www.igniteCP.com

Ignite Consulting partners provides compliance, best practices, and related training to dealers and finance companies.

Peak Dealer Services

2600 South Shore Blvd., Suite 300 League City, TX 77573

P. 940.255.8799

rbaird@peakdealerservices.com

www.dealerresources360.com

Automotive Consultant Services and Provider for VSCs, GAP, Ancillary Products as well as Reinsurance formation and consulting.

Profilocity LLC ........... Booth 117

2626 Cole Avenue, Suite 300 Dallas, TX 75204

P. 866.764.4897

mark@profilocity.com

www.profilocity.com

Profilocity is a nationwide company based out of Dallas, Texas. We specialize in helping dealers solve their unique problems.

SmartGroups - 20 Groups Reimagined 101 E Jefferson Street Clinton, MO 64735-2125

P. 816.839.5040

howard@arcdealers.com

www.arcdealers.com/smartgroups

Facilitator of 20 Groups for Independent Retail Dealers

The Octane Group 100 Pierce Street Clearwater, FL 33756

P. 903.816.0216

jrhoads@octane.group

www.octane.group

With more than 20 years of BHPH-specific training and consulting experience covering 26 states and counting, our expertise is unquestioned. Octane’s services range from capital projections and business modeling to a full-service BHPH launch package.

Total Dealer Training

19702 Bella Loma, 9-202 San Antonio, TX 78256

P. 904.955.7666

Jay@totaldealertraining.com

www.Totaldealertraining.com

#1 BHPH & Sub-Prime ONLINE Training. If you want 30+ Sales per Salesperson and 90+% Current Accounts, Call Jay to hear how you can too!

Teks Solutions

5609 SW Green Oaks Blvd, Suite 105 Arlington, TX 76017

P. 682.206.3656

pcerda@tekssolutions.com

www.tekssolutions.com

Outsourcing Cuatomer Service, Collections, Verifications Insurance BHPH specialists

CPA/ACCOUNTING

Butler & Sanchez LLC ..... Booth 207 1849 Kingwood Drive, Suite 101 Kingwood, TX 77339

P. 832.742.1300

amanda@butler-sanchez.com

www.butler-sanchez.com

CPA firm offering personalized bookkeeping, financial statement and tax services to independent dealerships

TVO Tax Services, LLC

1630 Sweetwater Lane

Prosper, TX 75078

P. 214.679.2829

dougpopinotvii@yahoo.com

Xavier Reyna, CPA

333 West Loop North, Suite 232 Houston, TX 77024

P. 713.952.1712

xavier@xrpccpa.com

www.xavierpc.com

Accounting, Tax, and Consulting Services for Small Businesses and Individuals.

CREDIT SERVICE

CLA .................... Booth 802 5001 Spring Valley Road, 600W Dallas, TX 75244

P.817.877.5000

mitch.seward@CLAconnect.com

www.CLAconnect.com/dealerships

CLA exists to create opportunities for our clients, our people, and our communities through our industry-focused advisory, digital, audit, tax, and outsourcing services.

HHM CPAs .............. Booth 315

1200 Market Street Chattanooga, TX 37402

P. 423.756.7771

kcooley@hhmcpas.com

www.hhmcpas.com

The HHM Dealership Services Group is a team of CPAs and dealership advisors that provides exceptional accounting and tax services to automotive dealerships across the nation.

National Credit Center (NCC) Booth 1015 7718 Wood Hollow Drive, Suite 250 Austin, TX 78731

P. 512.757.2767

jdietrich@nccdirect.com

www.nccdirect.com

National Credit Center has been providing credit, identity verification, and compliance solutions to organizations since 1996. Our continued growth is driven by our innovation and easy-to-use products delivered seamlessly to our clients and supported by our dedicated account management team.

MicroBilt Corporation

1640 Airport Road, Suite 115 Kennesaw, GA 30144

P. 800.884.4747

Laura_Anghel@microbilt.com

www.microbilt.com

Lane Gorman Trubitt, LLC .. Booth 516 2626 Howel Street, Suite 700 Dallas, TX 75204

P. 214.871.7500

askus@lgt-cpa.com

www.lgt-cpa.com

LGT is dedicated to serving the middle market offering audit, accounting, and tax services.

SGC Accounting .......... Booth 106

1318 W 23rd St, Houston, TX 77008

P. 713.290.1871

jasonc@sgcaccounting.com

www.sgcaccounting.com

Since 1985, SGC has served the subprime industry throughout the nation with a special emphasis on used car operations. Our clients include more than 500 of the nation’s largest and most profitable auto dealers and finance companies.

MicroBilt is the leading data provider for Auto Dealerships. MicroBilt delivers a complete suite of data products that support the entire motor vehicle sales process, from loan originations and background checks to fraud detection and collections.

CRM

AutoJini

310 Main Street, Suite 201

Ames, IA 50010

P. 515.232.2024

sales@autojini.com

www.autojini.com

High Impact Dealer Websites. Website Solutions for Pre-Owned Dealers, Auto Dealer Website Design, Secure Finance Application, Coupon Management System, VIN Decoding, Internet Lead Management Systems, Search Engine Optimization, Print Window Stickers & Buyer’s Guide.

AutoRaptor CRM Booth 1107

56 Exchange Terrace, Suite 210

Providence, RI 02903

P. 401.421.6533

andrew@autoraptor.com

www.autoraptor.com

AutoRaptor is powerful, reliable CRM technology. We give dealers a proven sales process, smart automation, and decisionmaking insights to increase their sales by 18%.

DEALER MANAGEMENT SOFTWARE

*ABCoA / Deal Pack (Pg. 19) Booth 308 PO Box 54221

Jacksonville, FL 32245

P. 800.526.5832

sales@abcoa.com

www.dealpack.com | www.abcoa.com

Since 1983, ABCoA has helped buy here pay here used car dealerships and subprime finance companies eliminate duplication, remain compliant, and achieve success with complete, customer-driven software and dependable support.

*DealerCenter (Pg. 38) ........ Booth 501 4751 Wilshire Blvd., Suite 205 Los Angeles, CA 90010

P. 323.746.6087

sales@dealercenter.com

www.dealercenter.com

DealerCenter is an all-in-one, cloud-based dealer management solution that gives the independent dealer full control over their sales, inventory & customer management, financing, and more.

*Wayne Reaves Software & Websites (Pg. 32)

. Booth 414 3370 Vineville Ave Ste 100

P. 800.701.8082 ext. 113

bob@waynereaves.com

www.waynereaves.com

Online Dealer Management Software and responsive websites. Affordable, easy to use and enjoyed by thousands of dealers since the 1980’s. Visit waynereaves.com to download a demo.

*Frazer Computing Inc. (Pg. 7) Booth 602 6196 U.S. Hwy. 11 Canton, NY 13617

P.888.963.5369

info@Frazer.com

www.frazer.com

Frazer provides industry-leading Dealer Management Software used by over 22,000 independent used car dealers. Frazer is a full-featured, affordable DMS that is easy to use, completely reliable and backed by exceptional customer support. Learn more at Frazer.com

DEALER SUPPLIES & SERVICES

Advance Auto ........... Booth 816 11810 N. Gessner

Houston, TX 77064

P. 505.452.6798

david.lara@advance-auto.com

www.my.advancepro.com

MyAdvance is your one-stop portal to all the products and solutions Advance Professional has to offer.

Auto Master Systems, Inc. .... Booth 812

9772 Whithorn Drive

Houston, TX 77095

P. 855.992.9913

nigel@auto-master.com

www.auto-master.com

We are a provider of software solutions for BHPH Auto Dealers and Finance companies.

AutoAction DMS ............. Booth 112

10810 Katy Freeway, Suite 103

Houston, TX 77043

P. 713.827.0777

sales@wiseit.com

www.autoactiondms.com

AutoAction is a Texas dealership management software. Maintaining compliance across all Texas & federal laws, AutoAction strengthens dealerships by preserving its professional, profitable and reputable business operations like inventory acquisition, sales, finance and more.

CPS - Computer Programming Services, Inc.

1616 West Berry Street

Fort Worth, TX 76120

P. 817.927.5994

debra@cpscars.com

www.wincarsdms.com

Designed for the BHPH dealer...strong collection module...manage vehicle cost... print/track Third Party deals.

iPacket ................. Booth 104

3506 Murdoch Avenue Parkersburg, WV 26101

P. 855.893.9340

sales@autoipacket.com

www.ipacket.us

The most CRM-integrated Digital Vehicle Presentation tool that engages and converts buyers.

LeftLane Software ........ Booth 907

3312 Gilbert St Austin, TX 78703

P. 650.228.4448

khaled@leftlanesoftware.com

www.leftlanesoftware.com

The only DMS / CRM that improves the productivity of your employees. Simple enough for everyone in the dealership to learn and use. Built in Austin

Radiant Concepts, Inc.

4917 Fall Creek Hwy. Granbury, TX 76049

P. 817.326.1270

lou@radiantconceptsinc.com

www.carsplusdms.com

Comprehensive BHPH Software Solutions and Support. Servicing Independent Auto Dealers Since 1993.

AutoZone ............... Booth 413 123 Front Street

Memphis, TN 38103 901.495.6500

michael.hagar@autozone.com

www.autozonepro.com

AutoZone, Inc. is an American retailer of aftermarket automotive parts and accessories, the largest in the United States.

Coverlay Manufacturing Booth 1102 4017 Hwy 67 North San Angelo, TX 76905 P. 800.633.7090

james@coverlaymfg.com

www.coverlaymfg.com

Coverlay designs, produces and sells automotive aftermarket parts. We specialize in dash covers, door panels, and instrument panel covers - made to look like the original.

eBay Motors ............. Booth 301 2025 Hamilton Avenue San Jose, CA 95125

P. 866.278.6419

motorstraining@ebay.com

www.ebaymotors.com

eBay Motors puts your inventory in front of millions of unique buyers.

VendorDirectory

Great American Automotive Products

6701 Concord Park Drive

Houston, TX 77040

P. 713.744.7823

julieb@gabp.com

www.gabpauto.com

100% Satisfaction and Lowest Prices

Guaranteed on deal jackets, key tags, flags, key drop boxes and envelopes, buyers guides, accounting forms, balloons, and more!

*Innovation Financial Services (Pg. 24)

2001 Timberloch Place, Suite 500

The Woodlands, TX 77380

P. 832.521.1861

stevenw@innovationfinancials.com

www.innovationfinancials.com

Innovation Financial Services partners with automotive dealerships nationwide to increase income by evaluating businesses and offering solutions through superior products, innovative technology, handson and consistent training as well as implementation of processes.

Legacy Dealer Services

212 Highland Terrace

Norman, OK 73069

P. 405.834.1235

billy@legacydealerservices.com

www.legacydealerservices.com

Our company specializes in the management and income development of dealer finance and service departments.

Leucadia Solutions ...... Booth 1010

31336 Industrial Parkway, Suites 3 & 4 North Olmsted, OH 44070

P. 800.891.2118

info@leucadiasolutions.com

www.leucadiasolutions.com

Everything you need to save money by cutting and programming your own keys.

O’Reilly Auto Parts

Integrated Parts Operations Booth 813 230 S. Patterson Avenue Springfield, MO 65802

P.417.873.2068

integration@oreillyauto.com

www.firstcallonline.com/ FirstCallOnline/marketingLinks. html?page=integrated-parts-operations

O’Reilly Auto Parts started as a singlestore, family-operated parts supply house in 1957. Now with over 6000 company-owned locations, our philosophy hasn’t changed. Our dedication to the Professional market has never been stronger.

SpectrumVoIP Booth 1007 7600 Windrose Avenue, Suite 350 Plano, TX 75024

P. 972.312.0388 marketing@spectrumvoip.com www.spectrumvoip.com

SpectrumVoIP is a privately owned company founded in 2007, now grown to be the largest Texas based Cloud Hosted VoIP Provider in the US.

The Title Girl, Inc. 16775 Addison, Suite # 400 Addison, TX 75001

P. 214.997.6005

jdavenport@thetitlegirl.com

www.thetitlegirl.com

The Title Girl (TTG) is your integrated solution from DMS to webDEALER!  We offer service, software and consulting in the area of Title and Registration.

Verifacto, Inc. Booth 214

6 Concourse Parkway, Suite 725 Atlanta, GA 30328

P. 678.916.8311

hezi@verifacto.com

www.verifacto.com

DIGITAL MARKETING /SEO

AutoSweet .............. Booth 203 2260 W. Henderson Rd., Suite 200 Columbus, OH 43220

P. 614.582.7030

Ed@autosweet.com

www.autosweet.com

AutoSweet is a digital marketing and advertising firm that helps car dealerships nationwide drive quality website traffic, convert leads and match back offline sales from their online advertising.

Big Time Advertising & Marketing ............. Booth 402 732 Crown Industrial Court, Suite N Chesterfield, MO 63005

P. 636.614.4151

info@gowithbigtime.com

www.gowithbigtime.com

Big Time Advertising: a full-service digital marketing agency for auto dealers. Tailored strategies in SEO, PPC, social media, and email marketing. Transformative solutions for success. Contact us today.

Cars.com. Booth 108 300 S. Riverside Plaza Chicago, IL 60606

P. 888.780.1286

colleen@cars.com

www.cars.com

We’re your one-stop shop for buying and selling your car. Get matched to your perfect car, or sell one swiftly

Digital Downforce, Inc. .... Booth 304 13809 Research Blvd, Suite 500 Austin, TX 78729

P. 512.399.3040

steve@digitaldownforce.com

www.digiitaldownforce.com

Onsite Dealer Solutions

6950 Squibb Road, Suite 320

Mission, KS 66202

P. 913.912.7384

ahoffman@onsitedealersolutions.com

www.onsitedealersolutions.com

Onsite Dealer Solutions saves time & money for dealerships through onsite labor force, detail, reconditioning, and delivery solutions. Maximized speed, exceptional results. Visit our website.

With Verifacto’s customizable cloud-based platform, car dealers can increase profits, revenue, and minimize risk through advanced collection, insurance tracking, and CPI management.

We help Used Car Dealerships grow market share. Our data driven digital campaigns generate the leads and results you desire. More Sales!

OfferUp ................. Booth 904 1745 114th Ave SE Bellevue, WA 98004

P. 206.335.2272

jean.lee@offerup.com

www.offerup.com

With 130+ million downloads and 11 million monthly car shoppers, OfferUp’s Verified Dealer Program makes it easy to connect with buyers and drive more sales.

SearchLab Digital Booth 1104

720 W. Randolph St,. Suite 1C Chicago, IL 60661

P. 530-314-1786

justine.tovar@searchlabdigital.com

www.searchlabdigital.com

A boutique Local SEO and PPC agency like none other. We do more, and we do it better!

Space Auto ................. Booth 113

8350 N US 75-Central Expy. 1000, Suite 400 Dallas, TX, 75206

P. 214.382.2270

gray.c@space.auto

www.space.auto

Dealership sales and marketing tech… all in one space. Website + Retailing + CRM + Marketing. Providing solutions that connect dealers with customers, drive sales and grow your business.

Tax Refund Services

Tax Max Booth 209

7815 Temple Terrace Hwy Tampa, FL 33637

P. 813.987.2199

trs@taxrefundservices.com

www.TaxMax.com

Tax Max has various programs to maximize tax season such as 1st quarter, collections, repairs and our all new all year round tax season program.

Connect3 Marketing

7207 Regency Square Blvd, Suite 260-12 Houston, TX 77036

P. 713.851.8540

media@connect3marketing.com

www.connect3marketing.com

Connect3 Marketing specializes in helping auto dealers build their legacy brand. We develop culturally relevant and authentic content that builds stronger connections with your community.

Dealer OMG - Dealer Online Marketing Group

PO Box 26368 Austn, TX 78755

P. 210.728.6464

andrew@dealeromg.com

www.dealeromg.com

Former Facebook Employees Helping Dealers

Sell & Buy Cars Through Facebook & Instagram

Send Me A Friend LLC

14812 Avery Ranch Blvd, #4 Austin, TX 78717

P. 512.298.0339

sid@sendmeafriend.com

www.sendmeafriend.com

Sendmeafriend.com is a powerful referrals club for Auto dealerships with marketing to simplify referral sales. Interested Schedule a demo, https://go.oncehub.com/SMAFSid.

SurgeMetrix

4613 North University Drive, #125 Coral Spring, FL 33067

P. 954.507.6454

adam.dennis@surgemetrix.com www.surgemetrix.com

SurgeMetrix offers consultative services via nuanced Hispanic advertising, AI-optimized SEO, fast bilingual websites, market intelligence on you and your competition, and cybersecurity services. Call us!

tekRescue

3413 Hunter Road, Suite A San Marcos, TX 78666

P. 512.843.2835

debbie@mytekrescue.com

www.mytekrescue.com

CYBERSECURITY: We offer both full IT and co-managed IT for FTC Safeguards Rule compliance. Digital Marketing: Websites, Hosting, SEO, SMM, PPC, and a CRM.

FINANCE/BANKING

AGORA Data, Inc. ...........Booth 1006 700 W Arkansas Ln Arlington, TX 76013

P. 877.592.4672

contactus@agoradata.com

www.agoradata.com

Agora Data’s platform delivers a suite of tools to empower Buy Here Pay Here dealers and finance companies to finance their subprime customers.

Alamo Financial

1580 S. Main St., Suite 102 Boerne, TX 78006

P. 877.592.4672

eric@alamofinancialcorp.com

www.alamofinancialcorp.com

Purchase Finance Contracts / Account Servicing for BHPH Dealers.

Arrow Acceptance LLC

1337 Canton Road, Suite D

Marietta, GA 30066

P. 678.799.7123

slang@arrowacceptance.com

www.arrowacceptance.com

Arrow Acceptance is a buyer that purchases bulk auto portfolios and is located in Marietta, GA. Our purchase programs are specially designed for Buy Here Pay Here businesses and smaller independent auto finance companies.

Automotive Aftermarket Services

10514 FM 1764 Road

Santa Fe, TX 77510

P. 281.538.2468

nvanderbilt@

automotiveaftermarketservices.com

www.automotiveaftermarketservices.com

Automotive Aftermarket Services is a One-Stop Shop providing a full suite of F&I products, services, training, and HR solutions for Independent and BHPH dealerships.

Auto Trakk 342 Fairfield Road

Montoursville, PA 17754

P. 570.447.3770

dealersupport@autotrakk.com

www.autotrakk.com

Auto Trakk is an established company that has been in business since 2001. We specialize in Used Vehicle Leasing for customers for moderate to severe credit issues.

CAR Financial Services, Inc.-Grapevine

Booth 103

1000 South Main Street,Suite 100 Grapevine, TX 76051

P. 972.538.2030

perry.allen@carfinancial.com

www.carfinancial.com

Servicing, payment streams, bulk purchase, floor plan and payment sharing.

CAR Financial Services, Inc.-San Antonio Booth 103 8503 Broadway, Suite 112 San Antonio, TX 78217

P. 210.544.5709

jose.reveles@carfinancial.com

www.carfinancial.com

Servicing, payment streams, bulk purchase,floor plan and payment sharing

Credihogar, LLC

PO Box 2802

Frisco, TX 75034

P. 888.503.3298

mauricio.galvan@credihogar.com

www.credihogar.com

Finance company specialized in non-prime auto loans. Credihogar buys individual loans and portfolios of existing loans from dealerships and independent auto lots.

Econolend Tucson LLC

3848 E 5th Street Tuscon, AZ 85717

P. 888.901.9660

seldner@econolendfinance.com

www.econolend.com

EconoLend offers new and used car buyers with no credit or bad credit history a better financing alternative.

Equity Auto Finance Inc.

2700 W Cypress Creek Road, Suite. A-101

Ft. Lauderdale, FL 33309

P. 754.222.6101

henry@equityaf.net

www.equityautofinance.com

Equity Auto Finance Inc, is a Subprime Automobile loan provider. We specialize in the hard to fund deals!

First Horizon Bank

165 Madison Avenue, Floor 10 Memphis, TN 38103

P. 515.689.1453

hgorter@firsthorizon.com

www.firsthorizon.com/Corporate/ Products-and-Services/Lending-andFinancing/Specialty-Lending ior debt capital to BHPH and auto finance companies. In addition, we provide traditional banking and treasury management services.

First Texas Auto Credit 635 Fritz Drive, Suite 210 Coppell, TX 75019

P. 469.637.0101

klawson@ftautocredit.com

www.firsttexasautocredit.com

Deep sub-prime auto finance company specializing in caring for your customers so they come back to your dealership.

Frost Bank

640 Taylor Street

Fort Worth, TX 76102

P. 817.420.5407

clint.cockerell@frostbank.com

www.frostbank.com

Traditional Banking, Investments and Insurance services.

LHPH Capital Booth 115

2877 Historic Decatur Road, Suite 100 San Diego, CA 92106

P. 619.222.9990

etoe@lhph.com

www.LHPH.com

LHPH Capital provides lines of credit from $500K-$25MM for dealers looking to start or fund their Lease-Here-Pay-Here program. We are a lender dedicated to the leasing space with the goal of helping dealers grow and provide affordable reliable transportation for their customers.

*LOBEL FINANCIAL (Pg. 5)

7330 San Pedro Ave., Suite 402 San Antonio, TX 78216

P. 210.541.9500

ds@lobelfinancial.com

www.lobelfinancial.com/dealers

Lobel Financial is a technology-based, privately held consumer finance company that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment sales contracts.

Mid-Atlantic Finance Company . .

.Booth 1014

4592 Ulmerton Road, Suite 200 Clearwater, FL 33762

P. 727.535.1554

leea@midfinance.com

www.midfinance.com

Leading Provider of Subprime Financial Solutions.

PFS Auto Finance of Texas LLC Booth 314

PO Box 811 Spartanburg, SC 29304

P. 512.529.1169

Jose.DeLaCruz@pfs-corp.net

www.pfs-corp.net/dealer

We are an experienced, flexible, financiallysolid lender with more than 28 years of experience. We have local branches, local buyers, and provide fast funding. We have 8 branches serving Texas: Austin, Corpus Christi, Houston, Irving, Killeen, Richardson, San Antonio, and Tyler.

*PrimaLend Capital Partners (Pg. 23)

Booth 703

10300 N. Central Expressway. Suite 410 Dallas, TX 75231

P. 972. 239.6668

bizdev@primalend.com

www.primalend.com

PrimaLend provides tailored lending solutions that are designed to help Buy-Here PayHere dealerships grow their businesses with increased cash flow and expert guidance.

Pronto Finance

1900 East Golf Road

Schaumburg, IL 30173

P. 847.695.4900

Sengmann@ProntoFinance.com

www.prontofinance.com

At Pronto Finance we offer Sub-Prime lending specializing in ITINs and Passports. We also accept many cash income customers. Call us, we’d love to help!

Sensible Auto Finance ......Booth 1114 44 Old Ridgebury Road

Danbury, CT 06810 (888) 696-4140

gsock@sensibleauto.com

www.sensibleauto.com

Sensible Auto combines financial technology with common sense to help car buyers reach their goals faster.

Spartan Financial Partners ... Booth 302 961 East Main Street

Spartanburg, SC 29302

P.855.233.3605

johnny.wren@acacceptance.com

www.SpartanDealersPartners.com

Spartan Financial Partners specializes in providing cash solutions for BHPH dealers and Independent Auto Finance companies. Spartan offers Bulk Purchase or Line of Credit Programs.

Sterling Credit Corp.

P.O. Box 162449

Altamonte Springs, FL 32716

P. 402.240.2345 Ext. 104

jasonward@sterlingcreditcorporation.com

www.SterlingCreditCorporation.com

Sterling CreditCorp. Is a family-owned company that purchases bulk receivables from independent auto dealers and finance sompanies to strengthen your cash flow!

Strategic Dealer Services Booth 503 4210 South Industrial Drive, Suite 100 Austin, TX 78744

P. 281.387.1812

austin.cloud@sdealers.com

www.sdealers.com

At SDS, our ultimate goal is to meet the financial needs of our dealers and provide them with the cash and services that they are searching for.

Texas Capital Bank

2350 Lakeside Blvd. Suite 800

Richardson, TX 75082

P. 972.656.6696

bradley.fisher@texascapitalbank.com

www.texascapitalbank.com

We offer revolving lines of credit secured by the accounts receivable portfolio.

FLOORPLAN

AFC (Automotive Finance Corporation) . . . .

. . . . . . . Booth 217 11299 N. Illinois Street Carmel, IN 46032

P. 888.335.6675

contactus@autofinance.com

www.autofinance.com

AFC is the premier capital funding source for the used car industry. With a variety of flexible floorplans, we service more than 15,000 independent dealers.

*Texas Dealer Solutions (Pg. 52) .

. . . . . . . . Booth 505

4210 South Industrial Drive, Suite 100

Austin, TX 78744

P. 281.705.1740

kcochran@texasdealersolutions.com

www.texasdealersolutions.com

Texas Dealer Solutions provides BHPH Dealers a reliable and consistent source of origination capital providing short and long term cash flow solutions to help you meet your growth and profit objectives.

AXLE Funding ............ Booth 307 15301 N. Dallas Parkway, Suite 800 Dallas, TX 75254

P. 469.262.0305

joe.moreira@axlefunding.com

www.axlefunding.net

AXLE Funding fuels the automotive dealer’s buying power through a variety of custom floorplan financing options and superior customer service.

Floorplan Xpress, LLC ..... Booth 312 383 Inverness Parkway Suite 300 Englewood, CO 80112

P. 303.646.7583

TexCap Financial, LLC ..... Booth 912

14875 Landmark Blvd. #215

Dallas, TX 75254

P. 214.396.4104

jessia.ybarra@texcapfinancial.com

www.texcapfinancial.com

Your Business Partner.

U.S. Auto Credit

8120 Nations Way, Suite 208

Jacksonville, FL 32259

P. 904.380.4269

sean.dall@usautocreditcorp.com

www.usautocreditcorp.com

U.S. Auto Credit’s goal is to provide dealers with a financing source that better equips them to say yes to their credit-challenged customers.

Woodlands Financial Services, Inc

10655 Six Pines Drive, Suite #140

The Woodlands, TX 77380

P. 281.367.2040

sjohnston@woodfininc.com

www.woodfininc.com

Woodlands Financial Services Inc., is a Texas based regional auto finance company, that has been serving independent automobile dealers since 1993 by providing underwriting, financing and collection services.

marketing@fpxus.com

www.floorplanxpress.com

Auto Dealer Inventory Financing Made Simple.

Kinetic Advantage ........ Booth 204 10333 N. Meridian Street, Suite #400 Carmel, IN 46290

P. 833.310.1610

lori.kahre@kineticadvantage.com

www.kineticadvantage.com

Kinetic Advantage is a forward-thinking floorplan company led by trusted industry veterans. We are committed to forging strong partnerships through transparent communication and simple, innovative solutions.

*NextGear Capital - Cox Automotive (Pg. 44) . . . . . . . . . . . . . . . . . . . . . . . . Booth 901 11799 North College Avenue Carmel, IN 46032

P. 888.969.3721

CustomerService@coxautoinc.com

www.nextgearcapital.com

NextGear Capital is the largest independent inventory finance company in North America, providing flexible lines of credit for dealers to purchase new and used inventory from over 1,000 auto and specialty auctions throughout the United States.

FORMS/PRINTING

*Burrell Printing Co., Inc. (Pg. 10, 48) 901 Hwy. 685, Pflugerville, TX 78660

P. 800.252.9154

mbolles@burrellprinting.com

www.BurrellPrinting.com

The #1 source for all of your business forms, printing, and promotional items.

GPS PAYMENT PROTECTION/RECOVERY

*Advantage Automotive Analytics (Pg. 40) . . . . . . . . . . . . . . . . . . . . . . . . Booth 909 17361 Armstrong Avenue Irvine, CA 92614

P. 800.553.7031

info@advantagegps.com

www.advantagegps.com

Advantage GPS deploys cutting-edge data analytics for real-time risk assessment, profit prioritization, and proactive loss mitigation in automotive lending.

American Recovery Association .

Booth 216

7750 N MacArthur Blvd, Ste 120 -#321 Irving, Texas 75063

P. 972.755.4755

www.repo.org

The American Recovery Association, Inc. is the world’s largest organization of professional finance adjusters and certified asset recovery specialists.

CallPass Booth 417 4592 Ulmerton Road, Suite 201 Clearwater, FL 33762

P. 727.440.3913

marketing@callpass.com

www.callpass.com

CallPass is a leading provider of advanced asset, fleet, and vehicle GPS tracking solutions; helping auto deadler across the country accelerate their livelihoods by empowering their dealerships.

*Goldstar (Pg. 27) .......... Booth 817 16802 Aston St., Irvine, CA 92606

P. 800.557.1449

www.spireon.com/solutions/buy-herepay-here-dealers

GoldStar is the #1 GPS solution for BHPH dealers that protects, collects, and recovers.

GPS Solutions of America

9011 Deerwick Court

Tomball, TX 77375

P. 281.255.0521

info@gpssolutionsofamerica.com

www.gpssolutionsofamerica.com

Texas based, Local customer service, Free delivery/shipping available. Very Accurate and Reliable 4/5G GPS.

INSURANCE

All American Bonds and Insurance 7457 Aloma Ave., Suite 301 Winter Park, FL 32792

P. 844.321.2663

ericmlink@quickerbonds.com

www.quickerbonds.com

Used Car Dealer Insurance and Bonds

Experts. Lowest Rates and Fastest Service!

*CP Insurance Associates (Pg. 20) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Booth 504

P.O. Box 568, Huntsville, TX 77342

P.800.366.0036

aharvey@cpiai.com

www.CPIAI.com

Collateral Protection Insurance and Insurance Tracking Service

Ituran USA Inc. .............. Booth 705

1700 NW 64th Street, Suite 100 Fort Lauderdale, CL 33309

P. 954.484.3806

sales@ituranusa.com

www.ituranusa.com

Advanced GPS solutions with dashboards, Parking Behavior Report, Smart Starter Disable, Internal Backup Battery, Crash-Sensor, DMS integration and powerful collection tool & 24/7 technical support for the BHPH industry.

American Risk Services Booth 807 253 Lakes Dr., Canton, GA 30015

P. 770.378.3067

ksaunders@americanriskservices.com

www.AmericanRiskServices.com

American Risk Services is the leading provider of Collateral Protection Insurance, enabling dealers to manage risk and generate revenue with compliance, systems automation, and training.

*Empire Indemnity Insurance Company

Risk Retention Group, Inc. (Pg. 28) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Booth 902 1161 Corporate Drive West, Suite 300

Arlington, TX 76006

P. 808.727.1015

ehurst@empirerrg.com

www.empirerrg.com

PassTime GPS............... Booth 803

861 Southpark Drive, Suite 200

Littleton, CO 80120

P.877.727.7846

info@passtimegps.com

www.passtimegps.com

PassTime provides GPS Solutions to connect vehicles and protect assets in the BHPH, auto finance, franchise dealer and fleet industries. PassTime stands behind reliable products matched with 24/7 Live Customer Service.

Sarekon GPS ................ Booth 914

280 E. 1st Avenue #60

Broomfield, CO 80020

P. 888.726.3511

sales@sarekon.com

www@sarekon.com

Sarekon and its founders are the leading providers of GPS tracking solutions and the original pioneers that brought GPS tracking into vehicle finance.

*AVP - Assured Vehicle Protection, Inc. (Inside Back Cover) ............... Booth 713 6717 Shawnee Mission Parkway, Suite D Mission, KS 66202 913.396.5480

info@avpadmin.com

www.adpadmin.com

AVP - Providing, Full Service - Reinsurance Company Formation, Administration & Claims Administration for over 19 years. Texas Designed Products - Limited Warranties, Vehicle Service Contracts, Collateral Protection Insurance, GP & Debt Cancellation Addendums.

Empire Indemnity Insurance Company Risk Retention Group, Inc. is purpose-built and purpose-driven to provide force-placed insurance to BHPH dealers and lenders.

GPW and Associates, Inc.

3101 N Central Ave. Suite 400 Phoenix, AZ 85012

P. 602.200.6900

medwards@gpwa.com

www.gpwa.com

GPW is a captive insurance management and actuarial services firm providing innovative and comprehensive risk management solutions in many areas including property and casualty, health insurance, and warranty-related products.

STARS GPS Booth 717

P.O. Box 10, Thomasville, NC 27361

P.366.476.7828

adouglas@stars-gps.com

www.stars-gps.com

Guaranteed Recovery Warranty that pays up to $10,000 if vehicle cannot be located. Inquire about program details.

*Berkshire Risk Services (Pg. 16) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Booth 512 7400 W. 132nd Street, Suite 200 Overland Park, KS 66213

P. 913.433.7004

www.berkshirerisk.com

Berkshire Risk Services is a specialty provider of collateral protection insurance for buy-herepay-here and special finance lenders.

*Mullen Insurance Agency Inc. (Pg. 31) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Booth 600 337 Oaks Trail #200 Garland, TX 75403

P. 972.681.6297

amullen@mulleninsurance.com

www.mulleninsurance.com

Complete Insurance Packages for Texas Independent Automobile Dealers.

Statewide Insurance and Title Agency 1946 Pech Road, Suite 108 Houston, TX 77055

P. 713.984.2372

state_wide@sbcglobal.net

www.statewide-insurance-title-agency. business.site

TEI Insurance Agency, Inc.

P.O. Box 850746

Mesquite, TX 75185

P. 800.727.7124

bret@teiinsurance.com

www.teiinsurance.com

Garage, open lot, property & workers comp insurance for dealers

Waymer & Associates Insurance

P.O. Box 310630

New Braunfels, TX 78131

P. 800.447.5152

johnw@waymerins.com

www.waymerinsurance.com

1108

Naman, Howell, Smith & Lee 400 Austin Ave., Suite 800 Waco, TX 76701

P. 254.755.4207

mayfield@namanhowell.com www.namanhowell.com

Serving dealership’s legal needs across Texas with offices in: Austin, Fort Worth, San Antonio, and Waco.

OTHER

Auto Data Direct, Inc. ........ Booth 916 1830 East Park Avenue, Suite 1 Tallahassee, FL 32301

P.850.877.8804

sales@add123.com

Garage Liability & Dealers Open Lot, Ransomware/Cybersecurity Insurance, Dealer Bonds, Workers Comp, Comm. Buildings and Wreckers.

Williams and Stazzone Insurance Agency, Inc.

6549 N Wickham Rd Unit # 101

Melbourne, FL 32940

P. 800.868.1235

rstazzone@wsins.com

www.wsins.com

1003

Garage Liability Insurance specialists who cater to independent auto dealers. Providing dealers with insurance solutions for over 30 years.

LEGAL SERVICES

CounselorLibrary/Hudson Cook, LLP

918 S.W. 107th Street, Suite 200 Oklahoma City, OK 73170

P. 405.602.3812

ejohnson@hudco.com

www.counselorlibrary.com

Online complimentary consumer credit compliance and privacy products, created, maintained and supported by attorneys.

Gomez Law PLLC

11511 Katy Freeway Suite 610

Houston, TX 77079

P. 713.980.9012

sgomez@glawteam.com

www.sandragomezlaw.com

Full-service law firm trusted by dealerships across the market, handling compliance, financing, collections, employment, litigation, asset protection, and other matters.

Johnson Deluca Kurisky Gould, P.C.

1221 Lamar, Suite 1000

Houston, TX 77010

P. 713.652.2525

gkurisky@jdkglaw.com

www.gkurisky@jdkglaw.com

As members of the National Association of Dealer Counsel, many of our attorneys focus on the representation of motor vehicle dealers and matters unique to the industry.

www.add123.com

ADD provides point-of-sale products, more realtime vehicle data than any company of it’s kind, and web-based tools designed to expedite and simplify dealer processes.

Cox 2M ................ Booth 1009 6205B Peachtree Dunwoody Rd Atlanta, GA 30328

P. 404.202.6813

marketing@cox2m.com

www.cox2m.com

LotVision is an innovative solution that provides real-time location tracking and vehicle health data to generate actionable insights for better business decisions that support dealerships. North Texas Tollway Authority

. .Booth 1008 5900 W. Plano Parkway, Suite 100 Plano, TX 75093

P. 972.681.6297

lmolina@ntta.org

www.ntta.org

The TollTag Dealership Program is a free program designed to help dealerships manage their tolls and save money

PULSE, The Profit Builder 5415 Maple Ave. Suite 351 Dallas, TX 75235

P. 972.854.8057

richard@customizeddfs.info

www.customizeddfs.info

An experienced team providing multiple profit-enhancing services to retail and BHPH dealerships at low cost:

SiriusXM Radio Booth 1005 1221 Avenue of the Americas New York, NY 10020

P. 313.510.4814

tammi.toppi@siriusxm.com

www.siriusxmdealerprograms.com

Independent Dealers can join our FREE PreOwned Program to extend 3-months of SiriusXM to their customers. No credit card required. www.siriusxmdealerprograms.com

TxDMV Booth 1101

1001 E Parmer Ln A

Austin, TX 78753

P. 512.719.6900

Monique.Johnston@TXDMV.gov

www.txdmv.gov

The Texas Department of Motor Vehicles (TxDMV) is a dynamic state agency tasked with regulating motor vehiclerelated industries, including licensing our independent automobile dealers.

PAYMENT PROCESSING

100Group

900 Circle 75 Pkwy, Suite 540 Atlanta, GA 30339

P. 470.632.4181

keiths@100groupatl.com

www.100group.com

Merchant Services Provider

BlytzPay, LLC ............ Booth 815 13961 S. Minuteman Way, Suite 375 Draper, UT 84020

P. 801.658.2212

info@blytzpay.com

www.blytzpay.com

BlytzPay offers a secure, mobile payment platform to reduce time spent on collections and help cultivate customer relationships. All through text.

CarPay, Inc.

2654 Main St, Suite E Santa Monica, CA 90405

P .800.503.0410

sales@carpay.com

www.carpay.com

Carpay allows BHPH dealers to provide a fullservice mobile app to customers and helps dealers automate and streamline collections.

Celero Commerce 100 Westwood Place, Suite 200 Brentwood, TN 37027

P. 972.533.5655

leat@celerocommerce.com

www.celerocommerce.com

Celero Commerce is a FinTech company that delivers payment processing services, business management software, and data intelligence to small and medium-sized businesses across the US.

PayNearMe .............. Booth 212 5201 Great America Parkway, Suite 510 Santa Clara, CA 95054

P. 650.930.1020

sales@paynearme.com

sales@paynearme.com

PayNearMe is the reliable payments platform that enables consumers to pay how, when and where they choose. Accept more payment types with our intuitive platform.

QuotePro Kiosk

820 N. Orleans, Suite 400 Chicago, IL 60610

P. 312.654.8045

marco@quotepro.com

www.quoteprokiosk.com

The best BHPH Kiosk available accepts cash, makes change, posts to your DMS, sends daily ACH of your cash payments so that nobody touches cash in your dealership.

SERVICE CONTRACTS

Brown & Brown Dealer Services 2425 W Pioneer Pkwy #100

Arlington, TX 76013

P. 817.832.8358

zane.gober@bbrown.com

www.bbdealerservices.com

Providing solutions. Provider of service contracts, Certified Vehicle (CPO) warranties, and finance products (including profit sharing programs- retro, reinsurance and DOWC. All forms of insurance including garage keepers and employee benefits

CARCARE Promotions Booth 1013

7730 Meadow Park Drive #103

Dallas, TX 75230

P. 214.801.2195

joe.gast@carcarepromotions.com

www.carcarepromotions.com

Sell more vehicle by unckluding a 2 year maintannce plan in EVERY Vehicle for under 20 dollars a unit.

CARS Protection Plus, Inc.

4350 Northern Pike, Suite 143 Monroeville, PA 15146

P. 888.335.6838.ext.1233

al.blevins@carspp.com

*REPAY: Realtime Electronic Payments (Pg. 12) ...................... Booth 403

3 West Paces Ferry Road NW, Suite 200 Atlanta, GA 30305

P.877.607.5468

info@repay.com

www.repay.com/automotive

REPAY is a payment technology provider that offers card and ACH processing, Instant Funding, a consumer-facing mobile app, and online bill payment systems with web, text, and IVR capabilities.

*Buckeye Dealership Consulting (Pg. 26)

. Booth 702 1170 E. Western Reserve Rd., Building 2 - Second Floor Poland, OH 44514

P. 330.726.9030

spetersen@buckeyereinsurance.com

www.buckeyeinsurance.com

Buckeye Dealership Consulting serves independent dealers by customizing F&I reinsurance programs to fit business needs, control risk, improve your cash flow, and increase bottom line.

www.carsprotectionplus.com

Extended service contract provider. Quality service since 1998. Fully insured. Contracts available on vehicles up to 200,000 miles.

Fortress Certified Agency, LLC

5340 New Jesup Highway Brunswick, GA 31523

P. 912.242.3448

randy@fortresswarranty.com

www.fortresswarranty.com

Fortress Certified Preowned Warranty- Certify ALL of your Preowned inventory and build a Fortress around your Future!

GSFSGroup

1375 Enclave Parkway

Houston, TX 77077-2026

P. 713.580.3017

ahsu@gsfsgroup.com

www.gsfsgroup.com

GSFSGroup offers a full suite of F&I products, including several popular CPO programs, and provides fully integrated solutions from claims administration and partner training and development to dealer profit participation structures.

GWC Warranty

6010 Atlantic Blvd.

Norcross, GA 30071

P. 800.482.7357

marketing@apcoholdings.com

www.gwcwarranty.com

GWC Warranty provides the right F&I solutions, training, profit-building programs, and lender network for independent dealers.

Integrity Warranty LLC

8822 Production Lane, Suite 106

Ooltewah, TN 37363

P. 877.483.6659

info@integritywarranty.com

www.integritywarranty.com

Established in 2017 Integrity Warranty is backed by Plateau Casualty Insurance Company, and AM BEST A - Rated insurance company that guarantees every contract issued by our company.

LodeStar Re ............. Booth 502

PO Box 92647

Albuquerque, NM 87199

P. 877.674.6123

paul@lodestarreinsurance.com

www.lodestarreinsurance.com

LodeStar Re’s team of professionals have built successful reinsurance programs for almost 25-years. They are leaders in the industry, depended on by other practitioners, and a trusted contributor to the realm of reinsurance Nation-wide.

North American Auto Care

5900 S Lake Drive, Unit 250

McKinney, TX 75070

P. 877.484.6222

clancaster@northamericanautocare.com

www.northamericanautocare.com

North American Auto Care Inc (NAAC) was founded to administer vehicle service contracts and asset protection insurance policies designed to provide every type of driver with more coverage and better pricing than any OEM and aftermarket administrator.

NVP Warranty

5755 Granger Road, Suite 205 Independence, OH 44131

P. 888.270.5835

sales@nvpwarranty.com

www.nvpwarranty.com

We offer a full range of vehicle service contracts to offer coverage to meet every need and budget.

Peak Performance Team...... Booth 116

351 Highway 17 N Surfside Beach, SC 29575

P. 248.880.7263

rod.heasley@peakperformanceteam.com

www.peakperformanceteam.com

Peak Performance Team is a nationwide dealer services provider backed by a 6.5 billion-dollar insurance company. PPT creates customized F&I programs previously available only to large franchise dealers, but now available to every size dealership!

SERVICE CONTRACTS, SOFTWARE

DealerAdmin.io

8940 Fourwinds Drive, Suite 610 Windcrest, TX 78239

P. 210.728.6464

bart@dealeradmin.io

www.dealeradmin.io

DealerAdmin.io provides Reinsurance, LImited Warranties, Service Contracts, Debt Cancelation and Ancillary products for Independent Dealers.

SOFTWARE

ALLDATA ................ Booth 415 9650 W Taron Dr., Suite 100 Elk Grove, CA 95757

P. 704.706.7011

Kevin.Lasher@alldata.com

www.alldata.com

*Preferred Dealer Solutions (Pg. 18) Booth 906

26 North Main Street Rockford, MI 49341

P.877.731.5894

Kevin@PreferredDealerSolutions.com

www.preferreddealersolutions.com

Preferred Dealer Solutions is the leader in assisting with the formation and management of Reinsurance Companies and customized F&I Programs. At PDS we pride ourselves in our ability to provide and customize income development opportunities for every customer.

We’re the industry’s #1 choice for OEM-accurate mechanical and collision repair information, shop management software and support services, trusted by more than 400,000 technicians in over 115,000 shops worldwide.

Approve Owl, a ThirtySixteen brand 530 E. Corporate Drive, Suite 300 Lewisville, TX 75057

P. 972.526.0610

taf@thirtysixteen.com

www.thirtysixteen.com

Approve Owl is an industry-leading SaaS platform that simplifies and enhances lender’s loan documentation process to enable informed loan decisions, cost reduction, and increased sales.

ProGuard Warranty Inc Booth 405 PO Box 1337, Pittson, PA 18640 P. 570.414.0431

gbaloga@proguardwarranty.com

www.proguarwarranty.com

ProGuard Warranty is a family-owned, leading provider of F&I products that has been serving the automotive industry for 70+ years exclusively through our dealer partners.

Protective Asset Protection .

Booth 1106

1250 Main Street, Suite 300 Napa, CA 94559

P.800.826.3207

Jacqueline.Swank@Protective.com

www.profilocity.com

Founded Any Year, Any Mileage® vehicle service contract in 1990. Now offering a full suite of industry-leading F&I products.

DRN Data

4150 International Plaza, Suite 800 Fort Worth, TX 76109

P. 817.877.0077

npena@drndata.com

www.drndata.com

DRN’s location intelligence platform, DRNsights, uncovers full vehicle stories behind billions of license plate records, empowering lenders to mitigate risk and optimize portfolio performance.

Emotive Software, Inc……..Booth 205 2563 Stadium Dr. Fort Worth, TX 76109

P. 817.991.1900

sales@emotivesoftware.com

www.emotivesoftware.com

Emotive Software brings sales, finance, and accounting together into one system for auto finance companies and dealers to automate workflows, increase accuracy, and reduce workload.

Glo3D Inc.

Unit 503, 2323 Yonge St. Toronto, ON M4P 2C9

416.575.4448

info@glo3d.com

www.glo3d.com

Booth 317

AI-Powered Media Software in the Palm of Your Hand!

Micro 21

13700 State Road, #10 Cleveland, OH 44133

P. 800.647.1121

voigt@m21.com

www.m21.com

Finance, Lease, Buy Here Pay Here, Inventory, Credit Bureau, Websites, Credit Application Portals, Forms Processing

SecureClose Booth 814

720 W. Randolph St, Suite 1C Chicago, IL 60661

P.530.314.1786

carolan.lacroix@searchlabdigital.com

www.searchlabdigital.com

E-Sign and Vaulting services for the Vehicle Finance Industry one of a kind automated closing. Vault to Vault transfer meets UCC and TOLEC rules.

VEHICLE HISTORY REPORTS

CARFAX.

Booth 202

5860 Trinity Parkway, Suite 600 Centreville, VA 20120

P. 404.323.8584

kathycollins@carfax.com

www.carfaxonline.com

Neo ....................

700 Villa Centre Way San Jose, CA 95128

P. 949.326.4928

Booth 701

sshamrell@neoverify.comcom

www.neoverify.com

Neo’s application scoring and underwriting system leverages AI/ML, along with your past loan performance, to automate application processing, mitigate risk, increase profitability and decrease time to approvals.

Podium .................

1650 W. Digital Drive Lehi, UT 84043

P.833.276.3486

sales@podium.com

www.podium.com

Booth 400

Podium is a text message-based marketing and communication platform for local businesses. With Podium, local businesses increase leads and revenue, save time and money, and connect quickly to customers.

Privacy4Cars

630 Kennesaw Due West Road

Kennesaw, GA 30152

P. 833.774.4227

info@privacy4cars.com

www.privacy4cars.com

Meet record disposal and safeguards requirements: Privacy4Cars’ patented tool manages and executes the deletion of home address, garage codes, text messages, and more from cars.

TruRE ...................

Booth 105 6800 Weiskopf Avenue, Suite 150 McKinney, TX 75070

P. 844.878.3741

brian@trure.com

www.trure.com

We specialize in helping dealers solve their unique problems. From cash position to reinsurance and warranties to technology and operational consulting, we have you covered.

vAuto Booth 901 6205-B Peachtree Dunwoody Rd Atlanta, GA 30328

P. 877.828.8614

vat.sales@www.vauto.com/about/ contact

vAuto provides innovative inventory management technology, tools, and business intelligence to thousands of franchise and Independent dealerships, helping them compete more effectively and increase new/ used vehicle sales volumes and profits.

Vision Dealer Services ..... Booth 114 9921 Dupont Cir Dr E #350 Fort Wayne, IN 46825

P. 800.413.9902

max.troyer@visiondealersolutions.com www.visiondealersolutions.com

Vision Dealer Solutions is the ultimate F&I module for car dealers--from selling more aftermarket products with our suite of menu, desking, and sales tools, to securely eSigning and vaulting forms, Vision is your partner for a modern retail experience.

TRANSPORT

PORT DriveAway

10935 Estate Lane #433, Dallas, TX 75238

P. 972.777.5979

admin@texaspowertransport.com www.youcontrolthewheel.com

A Door-to-Door Transportation service to get your vehicles to and from the Auction Houses, Dealer Trades, and customer Deliveries. PORT also offers safe and secure storage.

CARFAX provides trusted information that helps millions of people shop, buy, service, and sell used cars with more confidence.

VEHICLE LISTING

Autotrader .............. Booth 901 6205-B Peachtree Dunwoody Rd Atlanta, GA 30328

dscdealerleads@autotrader.com

www.b2b.autotrader.com

The most recognized third-party car listing brand, with the most engaged audience of inmarket shoppers. Autotrader makes the car shopping experience easy and fun for today’s empowered consumer.

MotorMarketUSA Booth 1112

3815 Loch Glen Ct. Houston, TX 77059

P. 281.455.3811

larry@motoix.com

www.motormarketusa.com

MotorMarketUSA is an exclusive marketplace for independent dealers. The platform makes it easy for visitors to search, find and buy with digital-retailing and much more.

TrueCar, Inc.

1401 Ocean Avenue, Suite 200 Santa Monica, CA 90401

P. 800.200.2000

pwatson@truecar.com

www.truecar.com/dealers

TrueCar helps dealers sell more cars profitably and efficiently.

INDEPAC Reprises its Exciting Auction with Fantastic Prizes

by April Hanson

One of the highlights of last year’s conference was the INDEPAC auction. Not only did the auction create a lot of buzz and excitement during the Awards Banquet, It also helped INDEPAC reach its highest-ever donation total in 2022. With your help, we raised over $86,000 last year, all of which has served to protect and support the independent automobile industry in our state.

INDEPAC is the political action committee for TIADA. INDEPAC helps TIADA’s advocacy efforts in ensuring that the voice of independent dealers is heard at the Capitol. Our strength is derived from our members’ participation in INDEPAC and the association. Participation includes, but is not limited to, donating to INDEPAC, attending TIADA legislative events, and sharing your dealership’s story with members of the legislature. Dealers have been instrumental in achieving these legislative victories: raising the documentary fee we charge from $50-$150;

allowing dealers to defer sales tax owed to the state comptroller passed until paid by the customer;

eliminating the annual renewal for all related finance companies it is now just a one-time registration and fee;

eliminating the VTR-136.

To raise money for INDEPAC this year at the 2023 TIADA Conference & Expo, the INDEPAC Committee will be auctioning off a few incredible items:

Dallas Cowboys tickets

University of Texas Football tickets

Fishing trips Hunting trip

The INDEPAC Committee looks forward to seeing everyone at this year’s conference. Please visit the booth outside of the exhibit hall to learn more about our efforts in protecting the industry. We encourage all Independent Dealers to support INDEPAC. Together we have the power to overcome all the issues our industry faces.

behind the wheel

TIADA’s Role in Minimizing Disruptions for Dealers

The first special session of the 88th legislative session in the Texas Legislature was called immediately after the conclusion of the 140-day regular session. The laws passed will significantly affect independent auto dealers. TIADA is committed to ensuring that the implementation of these laws minimally disrupts our members and their customers while fulfilling the government’s objectives. To achieve this, we want to highlight how our association keeps you informed and the vital role played by our members.

One way we provide information is through email blasts on the first and third Thursday of each month. We have recently provided timely and in-depth coverage on the elimination of paper tags and other important issues being discussed at the legislature. You also receive a digital and printed copy of Texas Dealer magazine, which is widely read by those actively involved in our industry. We hope you find it engaging, filled with the latest industry updates, and useful for running your business and complying with rules and regulations. Speaking of compliance, our in-person and online education courses are designed to offer a strong knowledge base to help your dealership succeed.

The 2023 TIADA Conference is where the best interaction between members and the association takes

by John Frullo TIADA EXECUTIVE DIRECTOR

place. This year, the conference is being held at the J.W. Marriott Hill Country Resort in San Antonio. It is one of the leading conferences of its kind in the country, bringing together top dealers, showcasing best practices, the latest technology, and experts who understand how to maximize profits and streamline operations. It’s an excellent opportunity to share success stories, learn from overcoming challenges, and draw inspiration from others in our dynamic industry. Personally, having attended a conference as a legislative guest, I can confidently say it’s an event you won’t want to miss. I look forward to attending my first conference as Executive Director of the association. It’s a chance to learn, reconnect with old friends, make new friends, and, of course, have a great time with colleagues.

However, none of this would be possible without your support. When you have questions, please don’t hesitate to call us for assistance. Make sure to read our publications and literature and explore our comprehensive website. Additionally, we encourage you to invite nonmembers to join, actively participate in committees, contribute to INDEPAC, attend town hall meetings, and, most importantly, register for the conference.

We look forward to seeing you at the conference!

The 2023 TIADA Conference is where the best interaction between our members and the association takes place.