You don’t know
“jack ” ...guess again!
TOPCHOICEAWARDS.COM
$4.99CAN
Six Degrees of Separation - the theory that proves you are connected with Jack Nicholson and many other stars! page 39
Plus: Best Buddies Charity Event - 59 » Dia Dos Açores - 29 » Are Trademarks Recession Proof? - 24
The 2009 E320 BlueTEC Can an automobile with such an incredibly powerful engine be considered a “greener” vehicle? Yes. As evidenced by the accolades the E320 has received, thanks in no small part to its revolutionary BlueTEC diesel engine. This V-6 engine produces 210 hp and a massive 388 lb-ft of torque, making driving highly enjoyable. But it’s the BlueTEC’s cleanliness and fuel economy that are truly amazing. SimplY puT, ThE E320 BluETEC iS onE of ThE ClEAnEST diESEl VEhiClES in ThE world. As our own dr. dieter Zetsche puts it: “The future of diesel is Blue.”
Contents You don’t know
“jack”
Six Degrees of Separation - the theory that proves you are connected with Jack Nicholson and many other stars!
YOUR TOP CHOICE ARE.. “Captured” on page 43
THE 10TH AZOREAN STAR “Azores Day” on page 28
39
The franchise that “CLEANS UP” “Dust Queen” on page 10
STANDING TALL “John Peccia” on page 19
Top Stories
Directory of Contents
“Maria José Ribeiro” on page 9
Message from the Editor 7
Top Portuguese Restaurant 24
“The Delta Journey” on page 16
Top Humanitarian 8
Captured 25
“Are trademarks recession
Maria José Ribeiro 9
proof?” on page 24
Grab Life by the Horns
Arnold Schwarzenegger Spotlight
Happy Travellers 10
Top Portuguese Travel Agency
“Condo Guide” on page 32
The Delta Journey 12
A visit to Delta Cafes in Portugal
“Past, Present, Future” on page 52
The Thrill of Ascot 14 Event
“The Thrill of Ascot” on page 58
What is Passion? 16
“Titan of Transportation”
Azores Day 18
on page 67 “Building Alliances in Exceptional Times” on page 68
4
TOP CHOICE Summer 2009
Cover Story Event
Torreense
Your International Top Choice of Portugal
Captured 26
Your International Top Choice of Portugal
Italian Restaurant 29 Da Leonardo Bistro
Brasil Remittance 30 Top Money Services
The Story of Ladair Michelon 31 Titan of Transportation
Are trademarks recession proof? 32 By Ashlee Froese
Ervanaria Victoria 20
Franchise System Changes in Challenging Times 33
Top Alternative Health Services
By Amy M. Delisle
How you know Jack Nicholson 22
Marlborough Dental Centre 34
Six Degrees of Separation
Top Dental Centre
www.TopChoiceAwards.com
Genesis Security 36 Top Security Services
Bytown Catering 38
Top Catering Services of Ottawa
Standing Tall 63
Magazine information
New Canadians Lumber 64
Top Choice Magazine is dedicate to
John Peccia
Top Building Material Retailer
We Care Canada 39
Rugcutterz Danz Artz 66
Top Nursing Services
Top Dance Academy
Noodle Noodle 40
Baby Land 68
Top Chinese Restaurant
Top Baby Furniture & Accessory Retailer
Home Theatre Solutions 41
Canadian Linen & Uniform Service 70
Top Home Theatre Services
Computer Avenue 42 Top Computer Retailer
Auto Gallery of Winnipeg 43 Top Used Car Dealership
Quinne Security 44 Top Car Alarm Services
Pisces Pet Emporium 45 Top Pet Store
Crackmasters Repair & Replace 46 Top Windshield Repair Services
Mountain Oasis 47 Top Spa
2nd Chance Auto 48 Top Used Car Dealership
Metcalfe & Osgoode Family Dental 49 Top Dental Centre
Winnipeg U-Drive 50 Top Car Rental Company
Ming Court 51
Top Chinese Restaurant
Jostar Interiors 52
Top Interior Design Services
United Alarm 53
Top Uniform & Linen Services
Hakim Optical 72 Top Optician
Erin Mills Limousine Service 74 Top Limousine Services
Priority Plumbing 76 Top Plumbing Services
Top Environmental Restoration Services
Bochner Eye Institute 80
awards. Top Choice Magazine is produced by Top Choice Awards Inc. The Magazine is Published 4 times a year! It is a reliable guide to the top products and services in your community! With more than 50,000 copies are distributed through out Top Business and professionals in Canada, the magazine works like a promotional tool to the participants. It is used to maintain theor image or impress their clients. Our readership is estimated at more than 300,000 per issue.
Advertising Inquirers Only award winning, reputable or recog-
Andrew Feldstein & Associates 82
nized business, entertainers, media, and
Top Family Law Services
Exposystem Canada 84
business professionals are promoted in the Top Choice Magazine.
Top Exhibition & Display Services
If you would like to advertise with the
Big Al’s Aquarium Supercentres 86
TCA magazine, call us at (416) 662-
Top Aquarium Services
2123 or send an email to magazine@
Maia & Associates 88
TopChoiceAwards.com
Top Financial Services
Media kits are available in print and digi-
Jay’s Auto Collision 90
tal format.
David Sklar & Associates 92
Copyright notice
Top Auto Collision Services Top Bankruptcy Trustee
Big Al’s Aquarium Superstore - Edmonton 54
Southland Transportation 96
Bellavista - Jaymor Group
Top Aquarium Services
Top Transportation Services
Dust Queen 56
Multicultural Matters 99
Top Cleaning Services
By Amber Whitman-Currier
Airpro Heating & Air Conditioning 59
Building Alliances in Exceptional Times 100
Top Heating & Air Conditioning Services
Business
Advanced Air Quality 60
Past, Present, Future 102
Pacific Quorum Properties 62
Portugal Day Parade 104
www.EnterVote.com
ers, and media that are recognized with
Top Laser Vision Correction
Condo Guide 94
Top Property Management Services
nesses, business professionals, entertain-
IBX Services 78
Top Alarm Services
Top Air Conditioning & Heating Services
showcasing excellence. It Features busi-
Special Feature
By The WeeReporters
The content and photographs in this magazine are protected by copyright. Reproduction in any form, is expressly prohibited without the prior written consent of the publisher.
Contact us Top Choice Magazine 75 Four Winds Drive Suite 103 M3J 1K7 Toronto, Ontario Canada magazine@topchoiceawards.com Toll-free: 1-866-771-9743 Tel. 416 662 2123 Fax. 647-351-6091
TOP CHOICE Summer 2009
5
You have 2 seconds to make a lasting impression David Silvestre Publisher
Managing Editor Monica Couto Art Director Michael Fillier Customer Service Manager Raquel Mendes Accountant Executive Conrado Belisario Graphic Designers Michael Fillier Jullius Manalo Fatlind Melani Photography Sam Santos George Pimentel Bradlee Silvestre Writers Dyvine Silvestre Amber Currier Contributing Writers Ashlee Froese Amy M. Delisle Morris Lucchese John Elwood Linda Friendly Ronaldo De Souza
Top Choice Marketing will: Speed up time to revenue on new products Increase sales to new market segments Reduce supply chain costs
marketing@topchoiceawards.com Toll-free: 1-866-771-9743 Tel: (647) 351-6995 Fax: (647) 351-6091 6
TOP CHOICE Summer 2009
Message from
the
Editor
Grab Life by the
H
ello everyone, hope this issue can help you on the path of following your dreams! Yes we are all in fact living a dream! A dream that we once believed in, and a dream that we keep alive everyday as we work to make it come true! In Top Choice Magazine we showcase people who have followed, or are following, their dreams. But for some of us actually realizing our dreams is a completely different story. I want to share a technique that helped me realize my dreams in the past, and continues to put me back on track when I lose sight of them. First go for a walk, by yourself, to any other place that makes you feel good, such as the park. Have a seat on the ground, close your eyes, slow your breathing and relax. Soon you will start to hear all the noises around you; noises that were always there, but that you most likely never noticed. After five minutes of relaxing with all the unique noises, open your eyes and see, see how beautiful the place that surrounds you is, it is then that you will start to feel really good, because that is when your mind starts to become clear and when thoughts of happiness and joy will begin to flourish. With good thoughts come good words and with good words come good habits, then like a snow ball, your good habits will help you realize your dreams!
www.EnterVote.com
Horns
You may not have known this, but with just having a place to sleep and food in Create good habits and keep searching the pantry is all you need to be truly happy, and with that, inside yourself, there resides all the you’re among the one third of strength to keep pursuing your dreams! the world’s population who are considered to have those basic necessities for survival. Most people get answer the following question: “Are you living too involved with their small world and forget your dream?” how good their life really is! But what do you We are halfway through 2009 and this do when life takes a turn for the worse; when year’s buzzword is “recession”, or the “R” it seemingly charges at you with everything word as I like to call it. But why is everyone that it has. You grab it! You grab your life by obsessing about the “R” word? It’s because the horns and take control, because nobody we have all lost sight of our dreams! Take a accomplishes their dreams by letting go of life. look around and you will realize that the real Create good habits and keep searching in- dreamers are thriving, because their dreams side yourself, there resides all the strength to were always absent of competitors and the keep pursuing your dreams! The only prob- economy. Did anyone notice that Rogers is lem is that, the world is constantly influencing crushing Bell? Did you ever think Hyundai the way we act, and for most of us our habits would outlive GM? How did all this happen? are not the best ones. Example, we eat “fast The same success can be found in all infood” (without regard for our health) so we dustries around the world and the philosophy can get back to work quickly, but no matter can be applied to your life, regardless of your what we do we always seem to be running late friends, your family, your job, your business, or behind in our work, stressing about our the economy or any other excuse you can bills, forgetting about our families, forgetting come up with! The successful are those who about ourselves and most importantly forget- “Grab Life by the Horns”. ting about dreams! How can we overcome this fear of the “R” So after you read this, I hope you have a word? I say we replace the “R” word with the new way of thinking about life, a way of think- “F” word...it is time to get back in the ring ing that gives you the authority to confidently and “Fight!”
TOP CHOICE Summer 2009 » Grab Life By The Horns : Message From The Editor
7
Canada’s
“Humanitarian of the Year” PaGE 20
Plus:
The Governor of California, Arnold Schwarzenegger, made the cover of our June 2008 issue. You can read the article online at www.topchoiceawards.com.
Russell Peters
“Somebody’s gonna get a hurt!”
TOP CHOICE Summer 2009 » Arnold Schwarzenegger : Top Humanitarian
$4.99CAN
Are you “with it”?
Fashion, work and you. Is it a match?
Television Awards
Who is Canada’s Top Choice? Photo: Ted Soqui
8
JUNE 2008
TOPCHOICEAWARDS.COM
www.TopChoiceAwards.com
Spotlight
M a r ia José Ribeiro Meet Maria. The woman behind the stars, and we’re not talking astrology...
H
ave you ever wondered how a performer becomes so popular and famous? Sure talent is important (though not always necessary), but how do we get to know the stars that we see everyday? We see them on TV and hear them on the radio, we even watch them live...but have you ever stopped to think how the “stars” themselves get on TV, Radio and everywhere else! Well, we found out how... It all started when we received the results of our International Survey and decided to present the Top Choice Award to those who
www.EnterVote.com
got the most votes from Portuguese people around the world. This is when we faced a big problem! How are we going to contact all of these stars? [see the stars on page 43] That’s when we remembered our Tony Carreira award presentation on RTP in 2008 and recalled the name Maria Jose Ribeiro, his personal assistant at the time. She was the lady behind the “Man”, and when it comes to the celebrity world she knows exactly what to do and
more importantly, who to contact! She works like a personal referral service and her help was responsible for making our award presentations in Portugal possible! So now you know that there is a “Maria Jose Ribeiro” behind every star! We want to say “Thank you” to one of the most amazing woman, mother, wife and professional we have ever met!
TOP CHOICE Summer 2009 » Spotlight : Maria José Ribeiro
9
Thank you, Edmonton, for making us your #1 maid service! Left to right: Shannon Lund Customer Support/Administration Shelly Barless President Shannon Alyea Branch Manager Kaila Hives Customer Support/Office Administrator
Two-time recipient of the Top Choice Award for Top Maid Services of the year
10
TOP CHOICE Summer 2009 Âť Top Cleaning Services : Dust Queen
www.TopChoiceAwards.com
ust Queen was started by Shelly Barless in Edmonton, Alberta in June of 1989 when the population was approximately 650,000. The company has consistently sustained strong growth for twenty ye a r s a n d n ow t h e Edmonton, population is well over one million. Dust Queen has grown into the largest, most successful Maid Service in Edmonton employing over thirty staff. Since its inception, Dust Queen has placed customer satisfac tion foremost in its priorities. It is this kind of service that has allowed Dust Queen to achieve the Consumer’s Choice Award for the past six years and now the Top Choice Award for
the second year in a row. Everyone at Dust Queen is honoured to accept the Top Choice Award and it is especially humbling to be recognized by the city of Edmonton and all our valued customers, as we take great pride in the job that we do. Our awards are proof of our personnel’s abilities, dedication and the pride that they take in their careers. A s D us t Q u e en celebrates its twentieth year, we are launching into the world of franchising, having per fected our system of guaranteed customer satisfaction. T h is r e co g n i t i o n by Consumer’s Choice and To p C h o i c e Aw a r d s substantiates our growth.
A COMMITMEnT TO ExCELLEnCE AnD PrOfESSIOnALISM In EvEryTHIng WE DO! For more information visit www.dustqueen.ca
780-448-4973 9716 – 45th Avenue Edmonton, Alberta www.dustqueen.ca
r fo ge ise n a p ch tio n r an ma u T Fr or f In
Benefits of Owning a Dust Queen ® Franchise The cleaning services industry is a $46 billion dollar industry and is expected to continue to grow. According to the Bureau of Labor Statistics, employment in this industry is expected to grow through 2014. With a rising demand in the cleaning services industry, Dust Queen is strategically positioned and committed to providing customers the best cleaning services across North America. Dust Queen has created a specialized business model that makes us more efficient and professional than other maid services within the industry. With easy to learn, step-by-step daily procedures, the possibility of an error is reduced, increasing employee efficiency and accountability. Dust Queen is a concept that is relatively easy to operate and manage, compared to other franchises – but is made even easier by following our system, and through the suppor t we offer. The exclusive Dust Queen business model is comprehensive, detailed, efficient, and based on years of experience in the industry. It becomes yours to use with your team the day you join our system. As my team and I have grown, we moved from small beginnings to larger, professional office space, to owning our
own building and increased not only our office size, but our staff and customer base as well. But even as we continued to grow, our focus on customer satisfaction never wavered and treating our staff and customers with respect has always been a top priority. As a result, we earned many awards, including the Consumers Choice Award for Business Excellence for 6 straight years and most recently, the Top Choice award for 2008 and 2009 as the most referred Maid Service. Thus, the decision to franchise was easy. now is my chance to offer you the same exciting and rewarding experiences that I have enjoyed over the years. The freedom of being an independent business owner was the driving motivation for me to take the big step and open my own business; I am offering you that same freedom right now, but without the hassles of
developing your own brand, operating systems, training procedures, and more. It’s all been thought out for you! Here is your chance to become a Dust Queen franchise owner and let your dreams become a reality. I can’t wait to get you started!
Sincerely,
Shelly Barless Founder
For franchise opportunities please contact us 780-448-4973 • www.dustqueen.ca 12
TOP CHOICE Summer 2009 » Top Cleaning Services : Dust Queen
www.TopChoiceAwards.com
Just right.
Too hot? Too cold? An Airpro home is always just right. Whether you are building a new home, doing renovations or just replacing your heating or air conditioning, Airpro is very proud of it’s relationship with their clients by providing them with heating and air conditioning comfort they deserve. Airpro has also developed into a company known for It’s ability in problem solving in the renovation and custom home markets. We would like to take this opportunity to thank our clients for rewarding us with another Top Choice Award.
Two-time recipient of the Top Choice Award for Top Heating & Air Conditioning Services of Calgary
403-254-4695
#3, 6115 - 4 Street, SE Calgary, Alberta
go where your
Happy takes you
(416) 531-5000 1245 Dupont St www.happytravellers.ca
The Delta Journey By David Silvestre
The journey begins on a warm spring afternoon in Portugal, but you wouldn’t know we were in Portugal unless I told you. As we look out at the passing landscape it is reminiscent of an African Savannah, the only difference is that the grass is green. Lonely trees are our only friends, the beauty is captivating, but we begin to wonder if we followed our directions properly. We are on our way to the Delta Cafes Headquarters and Production Factory in Campo Maior, a city in the Alentejo region, but so far the only signs of life are the small villages that are surviving outside of long forgotten castles. How can Portugal's largest coffee manufacturer be out here? We are approaching a village and decide to ask some gentlemen for directions; when the words escape their mouths it is the first sign that we have reached our destination because these men are surely "Alenteanos".
Rui Nabeiro President of Nabeiro Group Founder of Delta Cafes
COVER STORY
Continued from“The Delta Journey” on page 15 We asked the men from Alentejo if they could help us find the Delta Cafes Factory, they answered us as if they were members of the Nabeiro Family, as if it were their factory. We continue the journey with a new found confidence, now we were sure we were going the right way. As we arrive in Campo Maior we are merely steps from Spain. Campo Maior translates to “Big Field” in English…but they may need to consider changing it to “Big Field with Big Factory!” It is almost unreal to imagine one of the largest factories that I have seen laying in the middle of empty rolling fields, but there it was! We met with Mr. José Sequeira who had the entire day professionally planned for us, the first stop on the list was The Delta Cafes Coffee Museum “O Museu Do Café”. Before we started our tour we are treated to - you guessed it, a Delta Café espresso, but this wasn’t your traditional espresso, it was a special blend perfected by Delta which isn’t available for sale anywhere in the world! Our tour of the museum taught us the detailed history of coffee and all the steps it takes to get from the plant to your cup…suddenly our drive to the factory seems like it was a lot shorter! It’s lunch time and when you’re in Alentejo you must enjoy some traditional Alentejo cuisine. Next stop on Mr. Sequeira’s agenda is a trip to the Nabeiro Family’s restaurant “Adega” for lunch with the Nabeiro Group’s Management team. I have always enjoyed food from Alentejo, it is among the best in all of Portugal, but this lunch experience was truly the greatest I have ever had the pleasure of enjoying. One dish in particular that I cannot seem to forget is the Cod Fish of Gold “Bacalhau De Ouro”, which we enjoyed with an “Adega Mayor” wine (A Nabeiro Group winery). I hate to even think of the dessert, because jus the thought of it makes me crave its taste in my mouth again and again! And of course, it would be a crime to finish a first class meal without a Delta Espresso and this restaurant only serves the finest blend, go figure. Our afternoon begins with a visit to the factory, although it is quite large, we have already had enough coffee to do laps around it! We met up with our lovely guide Maria, who took us through the entire manufacturing process. From receiving the beans to the shipping of packaged products, we saw it all and it was enough to make our jaws drop to the floor.
João Nabeiro (Administration) and Ivan Nabeiro (Administration) The secret to the superior quality of Delta Cafes is the love during multiple screening steps they take to eliminate “bad beans”. They even have a laboratory of “coffee scientists” who continue the quality control process even after the beans have been selected. Each step in the manufacturing process is manned by professional staff who share as much dedication to the brand as the family who owns it. I could swear that each of them were part of the family! I now have a renewed respect for the coffee I drink every morning. Finally our day was complete, or at least that’s what we though. Mr. Sequeira had another place all lined up for us, it’s time to see where the wine we had at lunch comes from, it’s time to visit the Adega Mayor winery. If you’re like me, you figure all
I now have a renewed respect for the coffee I drink in the morning.
16
wineries are the same, well Adega Mayor is far removed from its kind; a totally revolutionary winery that felt like a trip into the future to see how wine is going to be made. We were greeted by a caring tour guide who showed us the entire process from grape to glass. Adega Mayor challenges the laws of
Raw beans are received from around the world
This machine opens sacks of raw beans and filters out bad ones before they even enter the plant
This machine cools roasted beans and filters out small, damaged or broken ones. Only the strong survive!
TOP CHOICE Summer 2009 » A Visit To Delta Cafes In Portugal : The Delta Journey
www.TopChoiceAwards.com
wine making, contrary to a traditional winery, find out you have to visit our Coffee College”, which keep all the pipes underground, the en- “Coffee what?” I replied, “Coffee College is a tire process is above ground, well... actually, place we train our student on how to make that’s just a matter of opinion, because the coffee right!” rooftop of the winery is an actual field of grass, I never thought some like a “Coffee Colredefining the meaning of “underground”. lege” existed, yet here I was inside of a classAfter the tour was complete we had a room filled with espresso machines, being rare opportunity to meet the man who started the Nabeiro Group legacy, Mr. Rui Nabeiro, the man responsible for employing thousands of Portuguese people. At 78 years old the man has more energy than not only me, but all the people I met during the day combined! With a rocksolid handshake and a keen look, this man is definitely passionate for life. It was no surprise to discover that the Nabeiro Group is invited to the most distinguished events in Portugal which Mr. Nabeiro attends most Left to right: Monica Couto, Rui Nabeiro (CEO of of them himself. Nabeiro Group) and David Silvestre After meeting Mr. Nabeiro I realgreeted by a profesized why Mr. Belas sional Coffee expert regards him as “one and his apprentice. of the men that I If Coffee and art are admire most in the black and white, then world” and truth be we just discovered told, he has at least the grey area. The one more person who instructor crafted agrees with him. I felt masterful drinks that shivers when I met Mr. looked too good to Nabeiro and I still get drink and tasted even them when I think better! The most imback to that meeting. portant lesson? To As we sadly said our make a lovely espresso, good-byes, I promised you must love making myself that I would espresso. meet him again on my At this point we next visit to Portugal. have had enough cofNow we know fee to start the day why Rui Nabeiro is a over again! But sadly it “King”. is time for us to depart So that ends our back to Lisbon…this journey, we are back time for real. When The coffee martini; a classic with a coffee twist on the road with Mr. leaving the small town Sequiera when I asked him “How come in we looked at the castle closest to the city, some places the Delta Espresso is good and in knowing that we just met its King, Mr. Rui other places it isn’t?” He replied by saying “to Nabeiro and his great big family.
Now we know why, Rui Nabeiro is a “King”.
www.EnterVote.com
TOP CHOICE Summer 2009 » A Visit To Delta Cafes In Portugal : The Delta Journey
17
Pacific Quorum Properties Inc. is a full service property management firm providing management services throughout the Metro Vancouver area. Pacific Quorum is licensed to provide Strata and Rental management through the Real Estate Council of B.C. and is a member of the Greater Vancouver Real Estate Board. Pacific Quorum Properties Inc. specializes in providing professional property management services to both residential and commercial Strata Corporations, as well as investor owned rental properties. Each of Pacific Quorum's clients receives experienced, professional and responsive management from our licensed property managers, property administrators, accounting and office staff.
“We would like to thank our staff and valued clients for making us the Top Choice Award winner for Top Residential Management Company in Vancouver of 2009�
With in excess of 20 years experience managing Strata Corporations and rental properties, Pacific Quorum's management team is focussed on the needs, requirements and challenges of day to day property management. Our strengths lie in our leadership, adaptability, creativity, and efficiency in professionally fulfilling our client's needs.
RESIDENTIAL STRATA MANAGEMENT COMMERCIAL STRATA MANAGEMENT RENTAL INVESTOR MANAGEMENT
Find out why we are #1 604-685-3828 www.PacificQuorum.com info@pacificquorum.com 430-1200 West 73rd Avenue, Vancouver, BC V6P 6G5 18
Pacific Quorum Properties
A trusted name in Residential Property Management
John Peccia, President
Standing Tall Born in Chicago, the Founder of Pacific Quorum Properties Inc. has called Vancouver home since childhood. Embarking on real estate investing at age 15, with the support of Mother, Pat, John Peccia was laying the groundwork for a successful career in property management. After the usual paper routes and after school jobs, John followed in the footsteps of his Father Jack, by enlisting in the United States Army. Active duty with stations in Texas and West Germany, followed by reserve duty in Washington State, helped cultivate the then 17 year old’s leadership skills. Military career highlights included achieving the rank of Sergeant, being awarded the Audie Murphy Leadership Award, becoming a Drill Sergeant, and earning four Army Achievement Medals. With a foundation setting military career behind him and his mid twenties approaching, it was time for John to get serious about a career in business. Drawing on his early real estate investing and newly developed leadership skills, property management was an obvious choice. In 1990 John secured a position as a property manager, managing a portfolio of properties for a local management firm. Long hours and hard work paid off when John was promoted to Branch Manager and then to General Manager, www.EnterVote.com
it was 1995 and John was just 28 years old. Managing a large staff and even larger client base at such a young age, honed John’s skills for his next career challenge, opening his own property management company. Before that chapter could be written a new one was about to unfold. While interviewing to fill a company vacancy John met his future bride, Joanne. 1997 marked the birth of the Peccia's first child Presley-Raye, as well as the birth of Pacific Quorum, which commenced operations with two staff and few clients. The task of creating a company that would flourish while providing exceptional customer service had begun. With his roots in ground up leadership, and working from the trenches as a property manager John began to implement strategies and systems that would become the benchmark for the future success of Pacific Quorum. Today, with the support of his wife Joanne, and children, Presley, Paris, and Jack, John actively manages the day to day operations of the Consumers Choice and Top Choice award winning Pacific Quorum, its 23 staff and approximately 12 000 clients. John is an active member of the Entrepreneurs Organization (EO) and may be reached at john@pacificquorum.com
TOP CHOICE Summer 2009 » John Peccia : Standing Tall
19
3640 McNicoll Avenue, Scarborough
416.291.2932
www.ExpoSystems.com
E
xpoSystems Canada is an awardwinning manufacturer of quality exhibits and displays and has been serving the tradeshow & display industry since 1965. As the largest Canadian manufacturer of modular display system solutions, the company has a 45,000 square foot production facility that houses an assembly plant, wood shop with CNC capabilities and a metalworking shop. Their facility also has a spectacular 3000 sq ft showroom where the visitors can see a wide range of modular display solutions. From simple pop up and table top displays or an entire range of banner displays, to complete custom modular solutions, a variety of options can be seen in action in their very own unique “trade show environment”. ExpoSystems Canada offers full service, turnkey exhibit solutions for any customer all under one roof. From no-charge design and re-design service, through to build, in-house large format printing, as well as installation and dismantle anywhere in the world through their world wide partner network. Their Show Services department can handle all logistics and show service needs, including electrical requirements, carpet & pad, furniture rental and all other ancillary services. The Company also offers display storage and rental options. With Exposystems, the client can have it all – as much or little as they require. The majority of ExpoSystems products are made in Canada, which means quicker turnaround and often a more cost effective solution. All products that are produced by ExpoSystems Canada are backed by their “ExpoSystems Lifetime Warranty”, which protects the customer against any material failure or workmanship on all hardware products (graphics cannot be warranted). 20
They will repair or replace your product at no charge. The Company is dedicated to providing first class products with no compromises whatsoever on quality. They have a team of direct sales people and a host of customer service dealer representatives waiting to help in any way possible, even just some advice on an upcoming tradeshow. Whatever your needs, Exposystems Canada can offer a complete solution; from a table top unit right up to a custom designed modular tradeshow solution, they will work together with you to find the best solution to fit your needs.
are most definitely a ‘green’ solution in that they can be re-used over and over again, typically with a lifespan of approximately 5 years. This greatly reduces the need to attack & abuse the Earths natural resources. The goal that they set out to achieve was to maximize the use of post-consumer recycled material in the manufacture of their displays. A vast majority of the materials used in the production of their range of products are ‘eco-friendly’ with the use of post-consumer recycled materials: From their proprietary ExpoProfile range which is made from 80% post-consumer recycled aluminium, to their eco-fi fabric that is 100% produced from recycled plastic drinks bottles. For every 10 ft pop up portable display that is produced with their fabrics, they reduce the number of plastic bottles that go to landfill by 80 bottles. A honeycomb core is used in the production of their Edge Panel System, which is manufactured from post-consumer recycled cardboard and the aluminum used in the frames of these panels also includes post consumer material.
ExpoSystems Canada is a multiple winner of the prestigious Top Choice award as an industry leader for the past several years. ExpoSystems Canada strives to be the best that they can be and they are constantly looking for ways to improve the service & products that they have to offer you.
Ecological choicEs. ExpoSystems Canada believes in being socially responsible. Five years ago they implemented an ecological program. Modular systems have always been an ecologically responsible choice over the long term. They
TOP CHOICE Summer 2009 » Top Exhibition & Display Services : Exposystem Canada
ExpoSystems Canada also offers a unique recycling program. Once the client has finished with their display, ExpoSystems will arrange for the unit to be broken down disposed of in an environmentally friendly way and put it back into the recycling chain. The main benefit is helping clients reduce their carbon footprint. ExpoSystems Canada is passionate about and committed to ensuring they try to improve not only our environment but the environment of our children as well. ExpoSystems Canada, “Making YOU Stand Out” and leading the way to a brighter, cleaner future! www.TopChoiceAwards.com
VISION... COURAGE... PASSION Every successful company has it’s own secret and a source of inspiration, for ExpoSystems Canada that source is its President Nigel Vance-Lousada. In a matter of 5 years, Nigel has transformed the fledgling ExpoSystems Canada company into a full flight industry leader. His passion trickles deep into the company from its designers to its sales people. You can hear the company motto in every stride of every employee as they work to “Make YOU Stand Out!”
www.ExpoSystems.com
If you have a message for your customers, ExpoSystems Canada will get it out there for you.
Photo by SAM SANTOS / JC Pimentel Photography
Nigel Vance-Lousada, President
Exposystems stand Out! out! ExpoSystems canada Canada will will Make Make YoU YOU Stand
www.EnterVote.com
TOP CHOICE Summer 2009 » Top Exhibition & Display Services : Exposystem Canada
21
23
Are Trade-marks Recession Proof ? By Ashlee Froese
I
n today’s toug h econom ic t i mes , downsizing and cutting costs have become the global universal mantra.
times is Wal-Mart Stores Inc.’s launch of their new slogan: SAVE MONEY. LIVE BET TER. This speaks directly to the consumer’s concern: buy cheaper priced products without affecting the quality of the product or your lifestyle.
But is this strategy necessarily applicable to intellectual property? Given that trademark rights can exist in perpetuity, their value should weather the economic storm. Interestingly, despite the tough economic Indeed, the trade-mark, arguably, can times and companies’ knee-jerk reaction be viewed as the most valuable asset to of adopting a marketing hibernation a company. It is not merely a slogan, the model, the World Intellectual Property trade-mark is the stamp of the corporate Organization and the Canadian Intellectual brand. The trade-mark signifies to the Proper t y Off ice have both repor ted customer the company’s reputation, quality increases in trade-mark application filings and experience. The goodwill attached to in 2008 at 5.3% and 4.9%, respectively. So, the brand, through the trade-mark, may it appears that trade-mark protection is not be more valuable than any widget the entirely falling victim to the economy. company produces. Ultimately, a sneaker is a sneaker until it’s a NIKE sneaker. That Bankruptcy Brands: one trade-mark, NIKE, changes (for better Bargains for the Brand Troll or worse) the customer’s connotation of that A not her avenue of oppor t unit y for sneaker. the aggressive company lies in taking advantage of the surge in bankruptcies. As There are a number of strategies available more companies fold, opportunities for the that can reward trade-mark owners in “brand troll” increase. The company Linen tough economic times. ‘N Things may be no more, but we have not heard the last of that brand. In January Recessionary Marketing: 2009, retail liquidators, Hilco Consumer Capital LP and Gordon Brothers Brand LLC, Tighten the Budget or bought the rights to the LINEN ‘N THINGS Launch a Re-Brand? In today’s global economic turmoil, the brand, which will likely become a great marketing department has been hit hard. source of royalty revenue. The SHARPER A majority of companies have adopted IM AGE electronic store and BOMBAY a hibernation model by slashing their furnishings store brands have also suffered marketing budgets in an effort to reduce a similar fate. costs. But this creates a marketing vacuum in which few of the actors in a market Licensing: niche are speaking to the consumer. This Making your IP Work Overtime void can be ripe with opportunity for the Licensing can be a very profitable revenue aggressive company to increase its market stream. WIPO reported that global IP share. licensing was valued at $100 billion (US) in 1999. Licensing is mutually beneficial. It The reality is the consumer has not stopped allows the licensor to recoup costs incurred consuming. The consumer is just more in obtaining IP protection, venture its selective in its purchasing decision. The brand into new markets without incurring proactive company is well positioned to the expensive R & D costs and, most refine its message, through its branding importantly, has the potential to generate strategies, to speak direct ly to t he significant revenue. The licensee is able to customer’s concern: Value. A poignant expand its market niche with the benefit example of re-branding efforts to fit these of operating under an already established, The comments in these articles are of a general nature and are not designed to replace professional advice in specific situations. If you have any questions or comments regarding the contents of these, please contact the author. The information contained in this alert is provided for informational purposes only and does not represent legal advice. Neither Keyser Mason Ball, LLP nor the author intends to create a lawyer/client relationship by providing this information to you through these articles.
24
Top Choice March 2009 » By Ashlee Froese : Are Trademarks Recession Proof?
well-known brand. It does not have to expend as much effort in generating consumer awareness of its product.
Know Your Position: Conducting IP Audits
IP is a shield and a sword and, frankly, could be a cash cow. The critical component in employing trade-marks in any of these methods is to know your company‘s trademark portfolio. Conducting sporadic IP audits is important to establish what a company’s IP assets consist of, what the holes are, which rights have been maintained and which rights have lapsed.
Ask yourself the following questions:
From that point, a company can look outward to build a profitable IP strategy.
Is the brand still relevant to the consumer? Should it consider re-branding? Can the brand be used to differentiate or weaken competitors? Would the acquisition of another company’s brand to the trade-mark portfolio create new opportunities? Is there a market the brand could be exposed to through licensing?
Ashlee Froese, B.A. Hons, LL.B Lawyer, Canadian and US Trade-mark Agent Ashlee Froese is a member of the Business Law Group of Keyser Mason Ball, LLP. Her practice encompasses intellectual property, internet, branding, information technology and franchising law. You can reach Ashlee at afroese@kmblaw.com or (905) 276 0406.
FALL 2009
Ashlee Froese and Amy Delisle will be co-hosting a seminar on Franchise Law. Please contact our Marketing Coordinator, Cheryl Woolcott at 905-276-9118, Ext. 437 or cwoolcott@kmblaw.com for further details.
www.TopChoiceAwards.com
Franchise System Changes In Challenging Times
And The Requirements Of Good Faith And Fair Dealing
By Amy Delisle
R
ecent economic challenges may have franchisors considering changes to their current franchise systems. A franchisor may be seeing steady decreases in royalty fees and adver t ising cont r ibut ions, staff reductions, delays in payments to suppliers or landlords, or reduced inventor y purchases from franchisees. The response may be to temporarily defer or waive fees, begin location specific promot iona l ca mpa igns, at tempt to negotiate concessions with suppliers and/ or landlords or increase the frequency of audits and inspections of franchisees’ books and records. A franchisor may also wish to adjust the products and/or services the franchise system offers. If you are considering making such a change to your franchise system it is important that you consider the concepts of “good faith” and “fair dealing” and the consequences of these concepts to your system in times of change. The Arthur Wishart Act (Ontario), (the “Act”), regulates a franchisor’s obligations to its franchisees. The Act imposes on each party to a franchise agreement the duty of fair dealing in the performance and enforcement of the agreement and provides franchisee damages against a franchisor who breaches the duty. The Act specifically states this duty includes the duty to act in good faith and in accordance with reasonable commercial standards.
The duty of good faith includes: ›
A party may act in its own interest, but must also have regard to the legitimate interests of the other party;
›
The duty to act in good faith is only breached when a party acts in bad faith. Bad faith is conduct that is contrary to community standards of honesty, reasonableness or fairness; and
›
Good faith is a two way street. Whether a party under a duty of good faith has breached that duty will depend, in part, on whether the other party conducted itself fairly.
your franchisees. Honesty is a key criterion for good faith. The use of your contractual right to change, for reasons other than what you say or what is reasonably expected based on the overall relationship, is questionable. Although you don’t have to put your franchisees’ interests first, you must always give their interests reasonable consideration. Keep in mind, Cour ts have been given a great deal of room to maneuver if they don’t agree with your actions so keep the above considerations in mind at all times.
Amy M. Delisle, B.A. Hons, LL.B Business Law
The question will be whether the change you are considering is “fair” and in line with the concept of good faith. Success or failure of a strategy for change in a system will depend on how accurately the threat of the current economic climate to the system has been assessed. How well has the threat and possible responses been communicated with franchisees? Is the proposed change reasonable given the circumstances? Generally changes can be made, especially when a system is facing econom ic challenges. However it is vital to keep good faith considerations in mind. Never act contrary to what you communicate to www.EnterVote.com
Amy is a member of the Business Law Group of Keyser Mason Ball, LLP. She is actively involved with clients who are buying and selling busine s se s and assists small and medium sized enterprises with start up and organization. Amy also leads our franchise team, assisting potential and current franchisors and franchisees. You can reach Amy at: adelisle@kmblaw.com or (905) 276-0422.
Keyser Mason Ball, LLP has been a leading presence in Mississauga since 1979. We are a business law firm focused on small and mid-market companies. With 21 lawyers, few firms of our size are equipped to offer the range of experience and expertise that we offer in the areas of: • Franchising • Acquisitions & Mergers • Labour & Employment • Commercial Real Estate & Development • Estate Planning • Branding • Information Technology & Intellectual Property • Commercial, Construction & Insurance Litigation • Family & Domestic Relations for Business Principals
Four Robert Speck Parkway Suite 1600 Mississauga, Ontario Canada L4Z 1S1 Telephone Facsimile Web Site
(905) 276-9111 (905) 276-2298 www.kmblaw.com
Top Choice March 2009 » By Amy M. Delisle : Franchise System Changes In Challenging Times
25
Three-time recipient of the Top Choice Award™ For Top Uniform Supplier, 2007, 2008 & 2009. Left to right: Sean KearLey – SaLeS Manager, rob robiLLard – Service Manager, Kevin arro – operationS Manager, erin KuLic – aSSiStant SaLeS Manager
I
t all began in 1925 when our founder, Frank Steiner, set up a small textile rental plant in beautiful Vancouver, British Columbia. The early years focused on a single location, but opportunity abounded beginning with the rapid growth of the Alberta oil boom in the 1950’s. Frank’s son, George, recognized the potential in Canada and established eight new locations throughout the decade. Today, we have 21 processing plants and 14 special sales and service centres strategically located throughout Canada from Victoria, British Columbia to St. John’s, Newfoundland. We provide work uniforms, restaurant linens and doormats to more the 80,000 commercial business customers.
Canadian Linen and Uniform Service will continue into the next century, pursuing the highest level of service perfection for its many valued customers. We will, however, always recognize the importance of our many capable and dedicated associates who ensure that our customers receive the quality of service they expect and the courtesy they deserve.
For this we will always be grateful.
Nation-Wide Service Since 1925
1-866-539-7575 • www.canadianuniform.com 26
Our Values ... ... the foundation of everything we stand for. Integrity
• We follow our Company’s Statement of Business Ethics; we take ownership and responsibility for business practices; we walk the talk; our actions are consistent with our words and values; we do what is right.
Trust • We gain trust by exhibiting trust; we
demonstrate character and competence; we earn the confidence of other people; we seek to understand others before presenting our own point of view; we encourage others to express their views proactively; we communicate honestly, accurately and sincerely; we share information appropriately.
Respect
• We respect and work well with others in order to succeed together; we encourage collaboration; we value the contributions of others; we enable and celebrate the success of others; we exhibit unbiased treatment of all; we are open to diversity of thought; we treat others as we want to be treated; we act with courtesy; we treat others with dignity and fairness.
Responsibility
• We are people you can count on; we take ownership for results; we accept accountability for our actions; we lead by example; we learn from and coach others; we actively support the development of others; we strive to exceed expectations; we act in a purposeful manner; we follow through on commitments; we are dependable; we overcome obstacles to achieve results; we persevere; we exhibit reliability and consistency; we admit our mistakes; we focus on solutions.
People You Can Count On
®
27
Sweet Serenade
Luso-Canadian Tenor Remigio Pereira (The Canadian Tenors) hands the mic over to Mrs. Luisa César, who lets her voice go free
Francisco Ceolho, President of the Regional Legislative Assembly Eduardo Viera (Director of Hollywood Productions) poses with Monica Couto; Eduardo is a top runner for 2009 Top Choice Businessman of the year
Nelly Pedro (Host of Gente Da Nossa, CITY TV)
Running on Duncan Donuts
Left to right: Monica Couto, Carlos Andrade (Franchise owner of Dunkin Donuts), his wife and David Silvestre
28
TOP CHOICE Summer 2009 » Event : Azores Day
Maria Amélia Paiva (Former Consul General of Portugal in Toronto) and David Tavares (CEO of Globestar Systems, multinational communications company)
www.TopChoiceAwards.com
EVENT
RTP Azores on location broadcasting live around the world Carlos César (President of Azores) is caught off-guard by Tenor Remigio Pereira, but still manages to keep the song going Mario Silva (Member of Parliament [MP]) is one of two MPs of Portuguese descent in the Canadian Parliament
Azores Day
Small islands; big steps! The Azorean islands are recognizing their communities around the world, they are even adding a new star to the flag...the tenth star is you. Monica Couto
Y
ou may not believe it, but after the Best Buddies Charity Event (see “Best Buddies” on page 59), Top Choice went to the Liberty Grand Entertainment Complex in Downtown Toronto to attend the official gala for Azores day. Azores? It’s easy to miss...but impossible to forget! Azores is a Portuguese archipelago in the Atlantic Ocean approximately 950 miles from Lisbon, Portugal. The Azorean Islands is a collection of 9 islands, all of which have volcanic origins. What does this have to do with Canada? Well, as you may already know, there are over 250, 000 Portuguese people living in Toronto, but what you may not know is that the majority of these people come from the Azorean Islands. This event marks the first steps towards acknowledging the importance of Portugal's emigrants, in particular those from the Azorean Islands, commemorating the first Azorean street festival “Dia dos Açores” (Azorean Day). The spectacle was made possible by one of the Portuguese community's strongest leaders, Mr. Carlos Botelho (President of Casa dos Açores and Capelas Construction Ltd), and the entire organization team. We were anxious to capture president Carlos César of Azores, and his entourage of Azorean Government delegates, as
continued on page 31
www.EnterVote.com
TOP CHOICE Summer 2009 » Event : Azores Day
29
Natural Treatments For: Brain and Memory Blood Flow
Bones and Rheumatism Hair Loss
Cholesterol
Chest Problems
Heart Problems
Hearing Problems
System Detoxification
Prostate
Weight Loss
Immune system
Impotence
Nervous System
Menopause
& More
Toronto 920 Dundas St. W 416.603.7978 w w w 30
4-time recipient 2005-2008 Top Alternative Health Services
Hamilton 10 Barton St. E 905.523.7305
.E
r v a n a r i a
Montreal 4175 Rue St. Dominique 514.287.8967
v
i c t o r i a
.c
o m
continued from page 29 they interacted with nearly 1,000 Azoreans that attended the spectacular event! As depicted in the photos, it truly was really a royal reception. This is what you get when you take a live parade outside the Liberty Grand, accompany it with a warm brisk breeze off of Lake Ontario, follow it with musical performances and awards in the Grand Ballroom, top it off with a meet & greet networking cocktail, throw in live broadcast coverage on TV & Radio by RTP Internacional, and put it in a well-organized package...it was definitely leaps and bounds above any event of its kind (and I'm not just saying this because I am from the Azores). The ceremony was divided in two parts, the official speeches and award presentations, and the networking cocktail with all the members from the Azorean government! Many outstanding Azoreans received an award directly from the president, symbolizing the appreciation for all of the contributions they have put into society. This recognition not only motivates these great minds to keep pressing on, but also fosters the leadership in attendees and viewers and listeners around the world. Seems like the little Azorean Islands are making a big impact “Azorean Style”! There is no doubt that the Azorean communities around the world are a good example of what Azoreans are really made of, which is a testament to why they are adding another star to the current 9 stars on the Azorean flag, whereas the current stars each represent one of the 9 islands, the tenth star will represent the communities outside of Azores! I can't imagine a greater way to honour the Portuguese communities around the world! Last but not least, we would like to commend Suzana Fernandes and Luis Filipe Cabral for being unstoppable when it came to do the impossible, and being
www.EnterVote.com
Learning from leaders
Left to right: Carlos César (President of the Azores), Monica Couto, Carlos Botelho (President of Casa Dos Açores) and David Silvestre
Well, the impossible became a reality for Suzana when she wouldn’t take “no” for an answer! such “Golden Keys” while planning such a brilliant event! Everyone knows that Canada has really strict rules when it comes to public events, but it’s even more difficult when free alcohol on the city streets of Toronto is involved. Well, the impossible
became a reality for Suzana when she wouldn’t take no for an answer. She started a case with the city, citing that it is a part of the Azorean belief to consume “Sopas do Espirito Santo” (Soup of the holy spirit) and red wine as a symbol of the blood of Christ.
Something that has never been done before in any part of Ontario, Azoreans had their free meal, Sopas do Espirito Santo with red wine on College Street in the heart of Downtown Toronto. Many have already called the first Dia dos Acores event a slap on the face of well renown Portuguese events, because the achievements of this events were so outstanding for such a small organization! Who knows, this could be another “Espirito Santo” miracle.
TOP CHOICE Summer 2009 » Top Alternative Health Services : Ervanaria Victoria
31
As featured in Condo Guide May, 2009 - Re-printed with permission
32
TOP CHOICE Summer 2009 Âť Bellavista - Jaymor Group : Condo Guide
www.TopChoiceAwards.com
www.EnterVote.com
TOP CHOICE Summer 2009 Âť Bellavista - Jaymor Group : Condo Guide
33
It’ Always A Great Day At Priority Plumbing
P
riority Plumbing is a full service, one stop, Plumbing, Drainage, and Heating Service provider, making it an easy choice for all your plumbing needs! Serving Toronto for over 50 years, our highly skilled staff will provide a standard of service excellence, which you can only expect from licensed professionals. From the moment that we arrive to your home or business, it will be obvious that you’ve made the right choice in calling us. Our competitors claim to offer similar services to ours. Their staff usually work on sales motivated, commission based salaries. Do they really have your best interests at heart? Our team of technicians are proud Priority Plumbing employees, given every resource necessary to
34
ensure that you receive the best service at the best price. At Priority Plumbing our customers always come first! Priority Plumbing is a Toronto based family owned company specializing in plumbing, drainage and hot water heating repair and installation. We recognize the need for high quality service in the Toronto area. That’s why our company was built on a family tradition of quality craftsmanship and expert plumbing services. When you invite a Priority Plumbing technician to you home, you are inviting a highly skilled and trained professional who will always respect you and your home and is eager to resolve your problem quickly, efficiently, and affordably. •
“
We are proud to receive the Top Choice Award for Service Excellence for the 2nd consecutive year.” - Austin Tsakopolous, President
(416) 762-8662
www.priorityplumbing.ca www.EnterVote.com
TOP CHOICE Summer 2009 » Top Plumbing Services : Priority Plumbing
35
Top EnvironTmEnTal rEsToraTion Company • 2007-09
“We are honoured to accept the Top Choice Award™, Mark of Excellence in the GTA for the third consecutive year.”
www.ibx.ca 905-265-7889 • 1-800-962-7814 120 Woodstream Blvd, Woodbridge
I
BX Services is ranked as one of the best conditions in an virtually record braking time. Experience, equipment, training and dedication to residential, commercial and industrial cleaning and disaster restoration companies in our customers have driven us to the Top. the GTA and the surrounding areas for 2008. We believe our honesty and commitment to our We answer your call and most importantly customers are the secrets of our success. This has made your need in an emergency situation 24 hours a us the preferred choice for property owners, managers, day, 7 days a week. insurance companies and independent adjusters. In today’s society, damages from unexpected Knowing IBX is on top of your project, gives you a accidents and mother nature are unfortunate part much needed peace of mind in these very complicated of the harsh reality. In difficult times, we are the times. right solution to your adversity. Our experience, research and innovation combined We understand this losses come unplanned with state of the art technology and training in every and usually at the wrong time. field of the industry, sets us apart “Thank you for That is the reason why we are from competition. It is this level of voting our company, prepared to deal with them professionalism that allows us to your opinion is very guarantee that all our services meet or right away to mitigate their much appreciated.” size and restore your property exceed the highest standards of quality & contents to their previous that you expect to be delivered.
36
TOP CHOICE Summer 2009 » Top Environmental Restoration Services : Ibx Services
www.TopChoiceAwards.com
Cleaning Services
Emergency Services » » » » » » »
Water Damage Mould Remediation Fire & Smoke Damage Windstorm Damage Trauma Scene Clean Odour Removing Environmental Restoration
» » » » » » » »
Carpet Cleaning Upholstery Cleaning Leather Furniture Window Cleaning Air Duct & Furnace Cleaning Eaves trough Cleaning Drapery & Blind Cleaning Scotchguarding
Visit our web site for a complete list of services, www.ibx.ca www.EnterVote.com
TOP CHOICE Summer 2009 » Top Environmental Restoration Services : Ibx Services
37
You
Top Choice Magazine Top Choice Awards
Robert De Niro
George Pimentel
Eva Longoria & Anthony Parker Mike Myers
38
TOP CHOICE Summer 2009 Âť Six Degrees Of Separation : How You Know Jack Nicholson
Tom Cruise
www.TopChoiceAwards.com
LIVING
Six Degrees of Separation
The theory that proves you know Jack Nicholson... and other celebrities Monica Couto
Quentin Tarantino
Heidi Klum
Jack Nicholson
Now you know
“Jack”
www.EnterVote.com
T
he Theory of Six degrees of separation says that anyone on the planet can be connected to one another through a chain of acquaintances that has no more than five intermediaries. The theory was first proposed in 1929 by the Hungarian writer Frigyes Karinthy in a short story called “Chains”. Today we still use it to explain how we are all connected, and by thinking like this we are led to understand how important it is to treat everyone as we would like to be treated. Imagine you are looking for your chance to get into showbiz and you are on your way to a job interview. You are running late so you are driving pretty agressively and cut someone off on the highway. When you arrive at the interview you are shocked to find out that the personal assistant of your potential employer was the person you just cut off...there goes your opportunity out the window. We are going to take a look at the Six Degrees of Separation theory in action. I am pleased to introduce you to George Pimentel, one of the world’s premiere celebrity photographers. George is a (Luso-Canadian) from the Azorean Iaslands of Portugal, just like me, and since the day he decided to follow his father José Pimentel’s footsteps into the world of photography, he never looked back! Pimentel’s passion for photography is quite obvious, you can hear it in his voice, feel it in his actions, and see it in his eyes! Everything about his work screams perfection in photography. Although Robert De Niro was the first celebrity George ever photographed, it was his experience with Bruce Springsteen that changed his life forever. One day George discovered that Bruce Springsteen was going to be in town and, on a whim of pure passion, George put it in his mind that he was going to get his photo. So George takes off to the Four Seasons Hotel in downtown Toronto and competes with the pros to capture Bruce’s photo. But Geroge is not satisfied there, he runs back to his studio (near Dundas and Lansdowne) and heads into the darkroom (we are talking pre-digital photography here) to develop the
prized shot. Photo in-hand, it’s back downtown for the hard part of the story, delivering it to Mr. Springsteen. This is the part where George discovers that it is easier to take a photo of a celebrity than to give a photo to a celebrity. But when others would call it a day and quit, George puts himself in high gear; screaming Bruce’s name and searching for a way to break through the barrier of body guards. He used the photo as a passport to anyone who attempted to stop his pursuit, maybe it was the photo raised high or the continuous calling of Bruce’s name that got his attention, but finally the most satisfying words George could ever hear escaped Mr. Springsteen’s lips, “Wait, let him pass”. As if from 100km/hour to 0km/hour, George calmly walks past the security and thanks Bruce as he gives him the photo. “Wow look at this...” Bruce says, and as he shakes George’s hand, he looks him in the eyes and continues “you are a hard working man”. Then Bruce walked into the nearby elevator, photo in hand; if only Bruce knew how his subtle words would inspire one on the worlds great photographers. Fast forward to the present and “hard working” is an understatement, want proof? Just visit Pimentel’s studio and get ready to pick your jaw off of the floor, because you are going find pictures of celebrities like Britney Spears, Mariah Carey, Brad Pitt, Angelina Jolie, George Clooney and (of course) Bruce Springsteen...just name it, and they’re there! What many people seem to believe is that George is paparazzi, which is a common misunderstanding; George is the actually quite the opposite! George is a red carpet photographer and an authorized personal photographer for the stars, capturing the private angles of their life that the public only wish they could see. So, if you haven’t figured out your connection with Bruce Springsteen and other celebrities, let me explain. Right now you are reading this story in Top Choice Magazine, so that is your connection to Top Choice Awards. Top Choice Awards has been great friends with George Pimentel, George has supported us with strong belief in the awards since day. George Pimentel is the personal photographer for many celebrities and covers red carpet venues and private celebrity gatherings frequently throughout the year.
Let’s recap:
YOU » Top Choice Magazine (1) » Top Choice Awards (2) » George Pimentel (3) » JACK NICHOLSON
Now you know “Jack”, in only 3 steps! 2 steps if you are a recipient of the Top Choice Award. So you are closer now than you ever imagined. With the right connections, and a little bit of George’s passion, you can make the impossible a reality.
TOP CHOICE Summer 2009 » Six Degrees Of Separation : How You Know Jack Nicholson
39
Make it extra Special, with erinMillS liMouSine Erinmills Limousine is a growing luxury transportation company that has been serving the Greater Toronto Area for the last 9 years. Our highly trained chauffeurs and meticulously maintained vehicles ensure a memorable experience for all your special occasions. At Erinmills Limousine, our success is measured by your success. We understand the importance of each and every trip you entrust us with and so we work hard every day to delight you with our executive transportation services. Make it extra special, with Erinmills Limousine.
open 24 hourS to Serve You Better! 40
TOP CHOICE Summer 2009 Âť Top Limousine Services : Erin Mills Limousine Service
www.TopChoiceAwards.com
905-822-9996 • www.erinmillslimo.com
INSIDE THE PARTY BUS
Peter Maslanka, owner of Erin Mills Limousine, kicks back with the company’s 3rd Top Choice Award.
“At Erin Mills we are the real deal, from the elegance of a Rolls Royce to the possibilities of a Party Bus, we’ve got you covered!” www.EnterVote.com
TOP CHOICE Summer 2009 » Top Limousine Services : Erin Mills Limousine Service
41
Torreense Seafood Platter
We make every meal with love. Tia Emelia
416 534-7354 • 2066 Dundas St W 42
TOP CHOICE Summer 2009 » Torreense : Top Portuguese Restaurant
www.TopChoiceAwards.com
Captured! You wanted them and we go
t them, here are your intern
www.EnterVote.com
ational Top Choice of Portug al By David Silvestre
Top Choice March 2009 Âť Your International Top Choice Of Portugal : Captured
43
Portuguese TV for years! No wonder he was voted Top TV Personality of Portuguese people outside of Portugal! He is the winner of multiple awards in many different categories, but never received an international award from the Portuguese people outside of the country! Recognizing him their Top Choice whenever they turn on their TV, in whatever country they are! Herman is very humble , he said told us how important it is to know that he makes people feel close to Portugal, even though they are so far away. The fourth winner to be honoured as your top choice was Joao Baiao for Top Male Actor of Portugal! WOW, this presentation is unforgettable, he was really emotional during the presentation and while “On Air” he
dedicated the award to his family and friends who always supported his career! Behind the scenes he expressed how important is to be recognized, how it motivates him to keep going and provide the world with good moments! He acknowledged every Portuguese community around the globe and thanked them in every language possible! “Thank you, obrigado, merci, gracias…” was his message to all that voted. We were truly impressed with his simplicity and positive energy! You can feel it too by searching “Joao Baiao Top Choice Award” on www.youtube. com. The fifth winner was the team of “Revista Maria”, the top Portuguese magazine of the year, no doubt due to the sales of 350 thousand copies per week. From
Rita Guerra
TOP FEMALE MUSIC ARTIST 2009 Rita Guerra was the first one on the list, and “Voce na TV” at TVI was the stage to present the Top Choice Award for Top International Female Singer of Portugal! Rita was a simple, welcoming and straightforward person. She was really surprised and very humble when we presented her the award live during well known and respected television program. We interviewed her exclusively after the show and her reaction can be seen on www.TopChoiceAwards. com or youtube.com. Hope you enjoy it! The second award we presented was to the team of “Praça da Alegria”, which was voted Top Choice for Television program of the year! Jorge Gabriel, co-host of the program, wore a great smile as he declared that the award be-
44
longs to everyone that works behind the scenes to make this program successful! Sonia Araujo, the other co-host, was in the hospital giving birth to twins in the same day the program was recognized, we called this a triple achievement! Luisa Calado, producer and director of the program gave us an exclusive interview, explaining why the program is still strong after 15 years of existence. “It is because we work like a family” she said, “I am the mother” she continued. During our visit, we also felt like part of the family; we were received with smiles and were teary-eyed when we left. Next stop is our presentation to a national icon…Herman Jose. If you are Portuguese then you know that Herman has represented the Mark of the Excellence on
Herman José
TOP MALE TV PERSONALITY 2009
TOP CHOICE Summer 2009 » Your International Top Choice Of Portugal : Captured
www.TopChoiceAwards.com
Grandparents to teenagers, the “little” magazine covers a wide range of readers! It was “Mission Impossible” to actually get to the Impala, the stadium-styled building that houses the production of Revista Maria and 30 other publications. The glass encased structure is a dazzling sight from the nearby highway, but the drive to actually reach it is no easy mission...at one point it was worth considering driving off the highway bridge to get there! When we finally made it we were greeted by principals Anabela Colaco, Editor-in-chief of Revista Maria, and Carlos Ventura, the CEO of Impala Group. Together they are responsible for keeping a team of professionals working at the top of their game, to produce a weekly magazine that is continuously on top of the sales charts. The most impressive part of this award presentation was meeting the team of art designers
continued on page 46
Praça Da Alegria
TOP TV PROGRAM 2009
João Baião
TOP ACTOR 2009
Spend less time in the mechanic and more time on the road
Speedy repairs to all makes Volvo Specialists
416-535-5628
193 Geary Avenue (Dufferin & Dupont) Toronto
continued from page 45 and photographers! Especially the jaw-dropping displays of in-house cooking staff that create masterful food models exclusively for Impala publications. Our first steps into Portugal turned out to be leaps, the project was a huge success...I could even say it was one of the most enjoyable experiences in my life! From the diversity of survey respondents around the globe, to finding the right contacts of all the winners, to getting the sponsors to help with the project, it was a nonstop race! We are honoured to have met some “Kings of Portugal” and we look forward to meeting many more in the future. We are now completing our international award presentations and more surprises are on the way! Well-known names from the media and entertainment world of Portugal and Brazil will soon be part of the circle of winners and offer you an opportunity to know them better! •
Revista Maria TOP MAGAZINE 2009
416-533-8000 Galleria Mall 1245 Dupont St (At Dufferin)
How far must you travel in search of a pizza with the finest, crispiest crust, zesty flavourful sauces, freshest toppings and special aged mozzarella cheese?
Your journey ends at Da Leonardo Bistro in the heart of Little Italy. Enjoy all your favourite dishes, including Italian classics, Sunday to Monday.
Linguine Pescatore • $13.50
Assorted seafood in white wine, fresh garlic, tomatoes and basil sauce
Filet of Turbot • $12.50
Filet of turbot sauteed in white wine and lemon sauce
Alla Griglia • $13
Fresh tomatoes, mozzarella, grilled chicken, black olives, mushrooms and roasted red peppers
Eat Fresh, Eat Local
www.daleonardo.com
416.651.9025 • 1239A St. Clair Ave W, Toronto
Customized Financial Solutions
P
roud to accept a Top Choice Award for being the best financial security advisor within Toronto’s Portuguese community for the second year in a row Pedro Maia, founder of Maia & Associates Inc. is expanding his business and the services that he brings to his clients. Maia is all about customer service. He believes each client is unique and each situation is different. He believes that
48
each client deserves a financial plan customized to meet his individual needs and requirements. Joining him to make this happen is Sean Beneteau, a Certified Financial Planner Professional with many years spent in management positions in the financial and insurance industry and Margot Bourque an Elder Planning Counselor and debt management expert with nine years experience in
TOP CHOICE Summer 2009 Âť Top Financial Services : Maia & Associates
the insurance industry and with over twenty-five years experience in the financial services industry. Together with Barry Stewart, an associated financial security advisor and member of the prestigious Million Dollar Round Table, their marketing associates Jennifer Fernandes and Emily Cassidy and office administrator Oma Singh they bring a wealth of knowledge and experience to Maia’s clients.
The team recently moved to their new premises at 255 Duncan Mill Road, Suite 512, North York Ontario. Maia invites anyone interested in improving their financial situation to give him or his Associates a call at 416-916-7400. Maia also looks forward to seeing old and new clients at the quarterly seminars offered by the firm.
www.TopChoiceAwards.com
RRSP Life Insurance Disability & Critical Illness Insurance Registered Education Funds Estate Planning Investment Planning
Meet the President & Founder “The biggest misconception people have about insurance is that it’s expensive. It’s not. It’s expensive not to have it if something happens.”
Pedro M. Maia Born in Lisbon, Maia realized that many Portuguese people place undue trust in their Financial Security Advisors. Maia makes it his mission to educate customers on the products and services they have bought or are buying. He gives customers options and spends hours educating them. He compares himself to Mike Holmes, a contractor on television’s Holmes on Homes, who tries to fix the damage already inflicted on people’s homes. Similarly, Maia looks out for people and guides them to fix
www.EnterVote.com
potential problems and achieve their dreams. His firm provides full financial services including insurance, financial and estate planning and conservation, mortgages and loans. Well connected both inside and outside the Portuguese community, Maia helps his clients find many other services, too. In regards to insurance, he says, “The biggest misconception people have about insurance is that it’s expensive. It’s not. It’s expensive not to have it if something happens.”
Two-time recipient for Financial Advisor of the year
T. 416.916.7400 F. 416.916.7676 Direct. 416.419.5954
We’ve Moved! 255 Duncan Mills Rd, Suite 512 North York, Ontario M3B 3H9
TOP CHOICE Summer 2009 » Top Financial Services : Maia & Associates
49
Since 1929
HigH Performance Vision™ The Bochner Eye Institute is internationally-recognized as the experts in Laser Eye Surgery. Celebrating its 80th anniversary, Bochner is the longest established laser eye treatment center in North America. “We have thousands of satisfied patients from all over the world— 40 countries and counting — to have laser eye surgery,” says Dr. Raymond Stein. “However, the most significant acknowledgement of our expertise comes from the fact that well over 300 eye doctors have chosen our Institute to have their eyes treated.” The father and son teams of Harold and Raymond Stein, and Albert and Jordan Cheskes trained at the world renowned Mayo Clinic. They also hold professorships at the University of Toronto and have collaborated on an impressive 35 texts — the most academic books attributed to a private institution in North America. “Our reputation as a center of excellence is attributable to the quality of our surgeons,” notes Dr. Harold Stein. “Patients considering a laser procedure can be rest assured that our surgeons are amongst the most skilled and experienced in the world,” explains Dr. Stein, “what really sets us apart is our expertise partnered with the most advanced laser technology available.” Technologies like the new Intralase® equipment. The Intralase® laser is the safest, most effective all laser LASIK technique. This technology provides improved safety, better vision, higher degrees of predictability and precision. Now with, new diagnostic equipment, the Bochner Eye Institute is now better able to detect and correct diseases and disorders of the eye at the earliest stages. “Innovation, safety, experience, dependability, and the longevity that comes with years of experience and thousands of happy patients are what keep the Bochner Eye Institute at the forefront of laser technology in Canada,” concludes Dr. Albert Cheskes.
Official Laser and Eye Centre for the Toronto Blue Jays
416.960.2020 • 1.800.665.1987
www.Bochner.com 50
TOP CHOICE Summer 2009 » Top Laser Vision Correction : Bochner Eye Institute
A testament to its innovative approach and legacy of success, The Bochner Eye Institute is proud to be chosen as the official laser and eye centre for the Toronto Blue Jays.
www.TopChoiceAwards.com
SERVICES kERAToconus Keratoconus is a corneal disease that occurs when the normally round dome-shaped cornea (the clear outer area of the eye) progressively thins causing a conelike bulge to develop. New treatment modalities are offerred including corneal collagen crosslinking with Riboflavin and intracorneal rings.
InTRAocuLAR TEchnIquEs Intraocular techniques, as the name implies, are done within the eye. Three intraocular techniques are available at the Bochner Eye Institute: Phakic Intraocular Lenses - often referred to as an Implantable Contact Lens (ICL), Refractive Lens Exchange (RLE) and Cataract Surgery
LAsIk LASIK, or Laser-Assisted in Situ Keratomileusis, is a type of laser eye surgery for correcting myopia, hyperopia, and astigmatism. In order for light to focus more clearly on the retina, the outer window of the eye and the cornea must be of the proper curvature.
PRk During photorefractive keratectomy (PRK), the surface cells of the cornea, called the corneal epithelium, are removed instead of creating a LASIK flap. The excimer laser is applied to reshape the cornea and correct vision. Visual outcomes are equally as impressive as with LASIK, however, the healing time tends to be longer.
Official Sponsor of the Toronto maple Leafs & Toronto raptors
www.EnterVote.com
LEft tO Right:
DR. hARoLD A. sTEIn
MD, FRCSC, DABO, MeDiCAl DiReCtOR
DR. ALBERT chEskEs
MD, FRCSC, DABO, MeDiCAl DiReCtOR
DR. RAymonD m. sTEIn
MD, FRCSC, DABO, MeDiCAl DiReCtOR
TOP CHOICE Summer 2009 Âť Top Laser Vision Correction : Bochner Eye Institute
51
Past, Present, Future: Where Are We Going?
What does the future hold for the Top Choice Award? We take a look at the past and present for a glimpse of the future By David Silvestre
I
t would be funny if we answered this question by telling you that “we aren’t going anywhere”…but it’s true! The Top Choice Award is here to stay, we are achieving the goals that we set out to accomplish and each survey, magazine, event, and award presentation is giving the Top Choice Award momentum and recognition as a household brand. So we are not going anywhere…but yet the Top Choice Award is popping up all over the world. We have satellite offices in Brasil, Australia, USA and Portugal as we begin the first leg of internationalizing the Top Choice Award. We have a long road ahead of us, so we wanted to take a look back at some great moments in the past, its helps us realize how far we have come in such a short time. We probably won’t be seeing you anytime soon, but we are sure that you will be seeing us! ■
AWARDING EXCELLENCE Top Choice Awards recognizes the people’s choice all over the world
TORONTO SUN Since 1971, Toronto Sun brings us the top stories of our city, country and the world, The Sun is was the obvious choice for the majority of our survey respondents, who have made it clear that Toronto Sun is their “Top Choice” for two consecutive years. Publisher Kin-man Lee has warmly welcomed our team to their head office on several occassions, but he has really gone the extra mile and supported the Multicultural Top Choice Awards in 2007 & 2008 with his attendance and vibrant speeches. “I had breakfast in Italy, lunch in China and dinner in Portugal, all in one city… our Toronto” said Kin-man Lee during the event. Mr. Lee and Toronto Sun exemplify multiculturalism and this has been a key to their success and the path to the Top Choice Award.
52
TOP CHOICE Summer 2009 » Special Feature : Past, Present, Future
JOHN DERRINGER When we finally matched the face to the voice of “The most controversial voice on the radio”, John Derringer, we were completely shocked! He wears a huge smile and was calm, cool and collected…until the light in the booth turns on! That’s when Derringer gets in the zone to give the GTA their dose of Toronto from his point of view. But Derringer doesn’t fly solo, he has the support of the entire Derringer in the Morning crew to keep things running smoothly. Why do we write so good about Derringer? The answer is simple, we don’t want to be the next “Tool of the Day”.
www.TopChoiceAwards.com
Sam Santos / JC Pimentel Photography
BUSINESS FEATURE
THE Z103.5 MORNING SHOW I f yo u h av e h e a r d t h e Z103 . 5 M o r n i n g S h ow yo u k n ow t h at it ’s t h e b e s t way to st a r t you r work day! Scot t Fox , A s h l e y & D ave k now how to put a sm ile on the face of thei r listeners and they had the same effect in person. T ha n ks for m a k i ng Mond ay to Fr id ay a lo t b r i g ht e r!
FLARE MAGAZINE Sometimes the top choice is obvious! But that’s why the Top Choice Award bases itself on the opinions of ethnic consumers. When it comes to the top Fashion and beauty magazine, the #1 choice is still Flare! Meeting Lisa Tant, Editor-in-Chief of Flare Magazine, was a unique an inspiring moment. After visiting Flare’s head office it was easy to understand why they are Canada’s Top Choice magazine for fashion and beauty. Their office is full of positive energy and the secret to their publication is the intense focus and passion of each staff member for their work!
www.EnterVote.com
JULIAN FANTINO T he M an beh ind the safet y of Onta rio, Ca nada is M r. Ju l ia n Fa nt i no, C om is sioner of t he OPP.(O nt a r io Prov i ncia l Police). We think it is a crime for a person to not h ave a ch a nc e to me e t t he com m i s sioner. W hen we me t we were g reeted with outstanding at tention and k ind ness. Awa rd s a re pa r t of h i s c a re er a nd when we saw h is long l ist of awa rds it wa s ove r wh el m i n g , but t h e t r ut h re mains that he deser ves ever y sing le one of them!
TOP CHOICE Summer 2009 » Special Feature : Past, Present, Future
53
Celebrating 35 Years
We would like to thank all our clients for supporting New Canadians during 35 great years and look forward to improve our service and remain your #1 Choice for many years to come
30 YEARS
We’ve Got Your Lumber ...and everYthinG eLse to improve Your home. 54
TOP CHOICE Summer 2009 Âť Top Building Material Retailer : New Canadians Lumber
www.TopChoiceAwards.com
Recipient of the Top Choice Award For Top Building Materials Supplier of 2008
New Canadians Lumber Home Building Centre has been serving the lumber and building material needs in the downtown Toronto area since 1974.
flooring, plumbing, electrical, hardware, paint, highend ceramic tiles, and kitchen & bath accessories from all over the world, all at competitive prices.
It has always been family-owned and operated, by Jose Gabriel and Rogerio Henriques, currently employing over 65 employees. Located on the corner of Shaw and Dupont, New Canadians offers a huge selection of standard and custom-built doors,
We have one of the largest and most complete lumberyards in downtown Toronto and delivery is always available, which is why Toronto’s best contractors choose to shop at New Canadians Lumber.
(416) 531-2401 • 804 Dupont Street www.newcanadianslumber.com www.EnterVote.com
TOP CHOICE Summer 2009 » Top Building Material Retailer : New Canadians Lumber
55
905.415.1636 • 20 Crown Steel Drive, Suite 10 • www.Separation.Ca
3-time recipient of the Top Choice Award for Family Law Services of the year; 2007, 2008 & 2009
A
nd rew Feldstein & Associates is comprised of a team of lawyers and law clerks, all of whom practise family law exclusively. As a
56
result, all of the staff members are experts in their field. Each of the lawyers working on the Andrew Feldstein & Associates team are assisted by experienced Law Clerks who take great pride in ensur-
TOP CHOICE Summer 2009 » Top Family Law Services : Andrew Feldstein & Associates
ing that each of their Clients receives as much attention, support and assistance as is necessary to satisfy the Client. It is the goal of the entire team at Andrew Feldstein and Associates to see that each of their Clients’ needs are met
www.TopChoiceAwards.com
in the most professional and helpful manner possible. If you are facing the prospect of divorce or separation, then you need someone to make you aware of and protect your LEGAL RIGHTS. Andrew Feldstein & Associates has an enviable record of success in fighting for their clients’ rights in all aspects of family law, including divorces, custody and access, spousal and child support, restraining orders and division of family property. They also negotiate separation agreements on behalf of their clients.
Andrew Feldstein, President offers advice to families in an interview with Monica Couto
PRACTICE FOCUS We provide family laW services in the folloWing areas:
Their job is to serve their clients by giving them sound professional advice and by using their aggressiveness, compassion and experience to seek a fair and comprehensive settlement promptly.
Divorce and separation agreements Mediation & Arbitration Services Collaborative Family Law Obtaining child and spousal support orders Court Orders: Restraining, Harassment &
Andrew Feldstein graduated from Osgoode Hall Law School in 1992. He used to work in corporate commercial law, which enhanced his ability to be effective in family law activities – in particular his experiences in disputes involving clients that are self-employed or have shares in a business. Prior to his legal career, Andrew Feldstein worked for the Metropolitan Toronto Social Services Department, evaluating and approving people for social assistance. His previous business experience includes work for an accounting firm, at which he prepared financial statements for small businesses.
www.EnterVote.com
Molestation Custody, access and guardianship Variation of agreements and court orders Division of family property, sale of family property and orders freezing assets Child Abduction
put us in your corner and we will fight for
YOUR RIGHTS! 905.415.1636 • 20 Crown Steel Drive, Suite 10 www.Separation.Ca
57
Tammy Oram and Sandra Leia
Ascot Leadership Award Fab Lucchese Left to right:
Mary & Fab Lucchese, Morris Lucchese and John Elwood
Best Buddies Supporters Anthony and Francesca Arrigo
Spirit of Friendship Award James Raymond Cowling Left to right:
John Elwood, Ray Cowling, Penny Shore (Co-Founder of Best Buddies Canada), Danny Greenglass (Co-Founder of Best Buddies Canada)
Mother & Daughter Joan and Morgan Butler
Jaymor Group - Honoured Race Sponsor
58
TOP CHOICE Summer 2009 Âť Event : The Thrill Of Ascot
Palm Beach, Florida supporters Bill Strawbridge and Carole Ruhlman
www.TopChoiceAwards.com
BUSINESS EVENT
Best Buddies The Thrill of Ascot, the thrill of charity David Silvestre
W
e had the greatest pleasure when we recently attended one of Toronto’s most entertaining, fashionable and lively fund raising events of the year, “The Thrill of Ascot” at Woodbine Racetrack. This annual fund raising event was conceived four years ago by John Elwood to raise funds to support the vital programs for Best Buddies Canada, whose mission is to support persons with intellectual disabilities. This year’s event was an outstanding success and we were thrilled to contribute to it. We watched the nine, breathtaking thoroughMadam Katrina Mulligan (Judges’ Chambers, Ontario Court of Justice) , bred races and observed the beautiful ladies dressed ‘Ascot Elegant’ in John Elwood (Event Chair for “The Thrill of Ascot” Event) and Penny Shore dazzling hats and fashionable ensembles, and gentlemen who dressed in their spring finery on a glorious, sunny Spring afternoon in May. Our good friends Morris Lucchese and his brother Fab Lucchese invited us to join them at this unique charity event at Woodbine Racetrack. In attendance were many of Toronto’s most distinguished business and cultural leaders, as well as an international crowd who flew in from Palm Beach, New York and Europe. Best Buddies is a fund raising organization with chapters in 42 countries worldwide. It was founded in the United States by Anthony Kennedy Shriver in 1989. Best Buddies Canada was established 15 years ago and now has chapters in more than 175 high schools, colleges and universities across Canada. Through its programs, students and individuals with intellectual disabilities are matched in one-on-one friendships, based on their interests. They spend valuable time together enjoying the same experiences that most people take for granted. Best Buddies’ programs open new worlds and lasting friendships for all participants. Some of the afternoon’s highlights included a fabulous, gourmet buffet, outstanding entertainment, a private betting cage, a visit by one Palm Beach, Florida Supporters George and Carla Mann of Canada’s greatest jockey’s of all time – Sandy Hawley, silent and live auctions, nine thoroughbred races and more. There were also two important presentations. The first honour was the ‘Spirit of Friendship Award’ to James Raymond Cowling in recognition of his $ 500, 000 donation to Best Buddies. To date, this is the largest donation ever made to the charity. Another very special moment was the presentation of the ‘Ascot Leadership Award’ to Fab LucExecutive Director, Steven Pinnock hands the mic to chese, a well-deserved honour to one of Best Buddies beneficiaries a generous and compassionate man. As a father, husband, and CEO of the Jaymor Group, Fab has overcome many challenges and has achieved great success. We congratulate Fab for exemplifying determination and for supporting “The Thrill of Ascot” right from the very start. And, congratulations to Best Buddies!
To learn more about Best Buddies Canada initiatives, please visit www.bestbuddies.ca
www.EnterVote.com
Robbie Cooper, Christine Bentley (CTV News Anchor, Event Emcee) and Ruth Wheelwright
Monica Couto and Cynthia Friedman (From New York and Palm Beach, Founder of Woman’s Leadership Forum)
TOP CHOICE Summer 2009 » Event : The Thrill Of Ascot
59
Multiculturism Matters T
By Amber Whitman-Currier
here is no doubt that we are living in a multicultural world. All you have to do is walk down the streets of a busy city to see the diversity. However, there is much debate on the subject. There are those that are for multiculturism and those that aren’t. Multiculturism is a belief derived from Moral Relativism. Basically, we should not be judging people outside of their own ethical beliefs. So does multiculturism matter? In some ways it does. For instance it differentiates Canada from its American neighbour. America is really one big “melting pot” whereas Canada strives to treat new comers more patiently and as contributors to its cultural mosaic. Canada seems to cherish their cultures and tries to encourage their development.
YOUR CALLING CARD TO SUCCEES A collaborative approach to learning and an advanced curriculum built with the knowledge of the worlds highest rated academic institutes, corporations and accreditation bodies. YOUR SUCCESS STARTS HERE!
Campuses in Toronto, Mississauga and Scarborough
(416) 925-9929
www.canadianbusinesscollege.com Admissions Toronto Campus 2 Bloor Street West 22nd Floor Toronto, Ontario
For Canada multiculturism is really a part of the whole tolerance issue. This actually is a model that can be followed by the rest of the world. We are basically residing, co-operating and trying to prosper on the same land with many different nationalities. To have this kind of interaction and culture seems to make Canada more appealing. With this kind of diversity you will have many different languages, ideas, dress and attitudes. Usually people who enjoy this kind of society like it for the different neighbourhoods they can frequent, the smells and fragrances and foods and flavours. All this actually makes our society richer and more vibrant which of course answers the question of whether, “Multiculturism Matters”?
* *This applies to 1st year only, limited space available, 1st come 1st serve, limited to one class, $25 registration fee and costume deposit must be paid for each boy, call for details.
Recipient Since
20 06
4
e Tim
Rugcutterz Da nz Artz, one o f Canada’s pre competitive a miere dance st nd recreation al dance prog udios, offers a focus on devel ra n award-winn m taught by in oping well-roun ing dustr y-recogn ded dancers. iz ed teachers w Now entering ho its si education in Yo xth year, Rugcutterz Danz Artz has firmly rk Region. established its elf as a leadin The studio’s m g provider of otto is “a place dance where ‘Dance Artz features Dreams Begin five spacious studios equipp ’.” It all begin A lunchroom s with the faci ed with sprun and separate lity itself. Rugcu g flo ch ors, full-length ange rooms fo Region’s larges tterz Danz mirrors and st r boys and gir t studio. ate-of-the-art so ls, shower faci und systems. lit ie s, and reception Rugcutterz’ qua area, comple lified instructo tes York rs take a carin Vulnerable Scr g and patient eening Record approach to te and carries a aching and ea valid first aid When Rugcutte ch member ha and CPR certifi rz first opened s provided a ca te. its doors the g possible and oal was to bri that’s still its g ng the magic oal, offering o recreational a of dance to a ne of the most nd competitive s many young extensive dan classes for ch jazz, acro, lyri sters as ce programs in Yo ild ren ages three cal, musical th rk Region. Ther eatre, ballet a a n hop. There’s ev d o ld er in e are a variety of d nd hip en a ‘boys’ onl ance styles, in y’ hip hop pro plus adult cla cluding tap, gram, sses in hip ho p and ballroo m. The dance sea son ends with The number our memorable year-end recita l, held in a pro w as awesome fessional theatre, comp . lete with -Mia Michaels lighting and sp , ecial Judge on ‘So effects. You Think
Winners of The Pulse ‘Choreographe Pick’ Award 2 rs’ 009
“
You Can Dance
”
e Faculty in New as chosen by the Puls n Friedman, Choreographer’s Pick Gibson, Chris Judd, Bria dancers with their 2nd ior nne sen riea erz Lau cutt left) Rug !: from an row k Teg rg, (bac The Winners d dbe ude Gol incl na ulty Han sica Fer lisi, 8. The Pulse Fac from left) Dancers Jes ctor, Kim Barker. Jersey, Jan. 12-13, 200 Dave Scott. (Front Row webel, and Artistic Dire and Sch a rks Tali Spa , ne tani Sha Grit le ls, Mia Michae Mucher, Nico o, Emma Marin, Shawna Maccari, Angela Cecchin
?’
We would like to thank our valued customers for voting us their “Top Choice” for the 3rd consecutive year TOp BaBy FurniTure and acceSSOry reTailer OF 2009 in The GTa
One-stop Shop?
Yes it’s true, Baby Land® has everything you will ever need for your baby! We can’t wait to meet you and your family. We enjoy having customers come back again and again for many years (and babies) to come! 64
www.TopChoiceAwards.com
Gone are the days when
tantrums, traffic, no parking and
moms-to-be had to travel to
small, “un-mommy-friendly”
New York or L.A. for quality
stores were a lot less appealing.
and fashionable products.
and knowledgeable individuals
Baby Land® is for all mothers
who understand the importance of
I came home one night and
who want quality products,
customer service.
decided that I could not possibly
extensive variety, exceptional
be the only woman in suburbia
service and affordable prices – I had just had my second child four
who longed for a bright,
all in one gorgeous package.
months ago when I decided that I
welcoming, spacious environment
had had enough of my beaten up
where the sales staff was friendly,
Baby Land® was designed
stroller. I did some research, asked
knowledgeable and genuinely
with sensitivity to expectant
friends and decided on a stylish, new
helpful. A place that was truly a
mothers and moms with
stroller brand. Just one problem…
“one-stop-shop” – where I could
strollers. Inside, you will find
the only place I could have gotten
pick up a simple nasal aspirator or
a spacious environment with
it was downtown in the posh baby
a fancy stroller, or both! And not
attractive displays showcasing
boutiques and I lived in Richmond
have to run around the city from
the latest in unique, hand-
Hill. When you become a mom, you
store to store to get it. With a
crafted furniture, a huge
get a whole new perspective on the
Business degree and experience
selection of strollers, high
world. Suddenly the things that were
in various retail and service
chairs, safety accessories,
sooo important before are completely
industries, I knew I could do this!
feeding, bathing and potty
irrelevant and things you never even
gear, clothing, bedding and
noticed become the biggest deal!
more. Baby Land® is equipped
This was the conception of BABY LAND®.
with a comfortable, private
Before having kids, going downtown
nursing/changing room, a
was fun and exciting but somehow,
After a lot or research and hard
unique stroller test track and
with a two-year-old and a newborn
work, my new “baby” was born in
people love the easy, baby gift baby in tow, a day-long expedition
November, 2006.
registry. Best of all, the staff is filled with stops for changing, feeding, a terrific team of experienced
crying, temper
We’re expecting you!
(905) 761-0301
3175 Rutherford Rd, Building B Vaughan www.Baby-Land.com www.EnterVote.com
TOP CHOICE Summer 2009 » Top Baby Furniture & Accessory Retailer : Baby Land
65
Trust.
Our greatest asset.
Money Transfer Buy and sell Euro Excellent rates for buying US$
1-866-588-0749 www.BrasilRemittance.com
Two-time recipient - 2007 & 2008 Top Money Services
Preview
OF IN BRASIL
a film by Ronaldo De Souza
A Ronaldo De Souza Films production about one of the biggest business men in the history of transportation is happening right now in Brazil.
Y
ou can’t talk about cargo transportation in this country if you don’t know or mention the name Michelon. Whenever you are talking to anyone in Brazil about how you’re going to transport or move your products or goods, the name Michelon is always prominent. It might be because of the number of trucks that they had or because of their own legacy as one of the biggest transport companies in Latin America. Your mind goes immediately to the most well known name in this field – Michelon. An Italian family that is located in Sao Marcos, Rio Grande do Sul, they came to our country by boat and when they arrived here they started their own business. Using
www.EnterVote.com
mules as way to commercialize and move goods among themselves, they became one of the top refrigerated and specialty transportation companies among the biggest in Latin America, which are mainly located in Brazil and Argentina. Symbol of struggles, perseverance and determination, this family has achieved the top by innovating, struggling and competing in a field that requires lots of hours, courage and trust. Among all the family members, Mr. Ladair Michelon was and still is the chief, the captain of this big corporation that started with a simple truck DT-30 International in 1937. A genius by nature without any schooling, he has created the best trucks and carriers in the industry. He has developed equipment and accessories, which we refer to as his creations that has innovated and generated millions of savings for theirs clients. Even Mc Donald’s has surrendered to his creations in order to carry more volume of cargo, saving not only them, but all their
clients approximately 40% in Brazil and Argentina with his creation of the special carrier called Mercosul. He sponsors and supports not just other business associations, but has being present for musicians, artists and sports as well. Supporting and giving back up for the best of Brazil such as Edson Celullari and Claudia Raia, who are big Brazilian drama stars. In situations such as big storms and natural disasters, he has put his company to help save lives and to distribute medicine, blankets, beds and food. He has helped governments without asking their supportive affiliation or participation. Mr. Ladair Michelon has a beautiful family that dedicates their time to their business as well as dedicates their time to their employees and their families. The name Michelon in Brazil is a symbol of cargo transportation that has come from the time of mules to the times of well organized distribution centers in Brazil and the rest of Latin America.
TOP CHOICE Summer 2009 » The Story Of Ladair Michelon : Titan Of Transportation
67
EARLY BIRDS They flocked from all corners of the world to catch this breakfast!
Building Alliances in Exceptional Times
A world-wide economic crisis does not mean we do not have to be productive By Patricia Moreira
R
epresentatives from the Brazilian and citar Dr Carlos Nogueira da Costa Junior pode Canadian mining industry travelled ser somente Carlos Nogueira da Costa Junior), from far and wide to attend the Bra- Deputy Secretary at the Secretariat of Geology, zilian Mining Sector: Building Alliances in Mining and Mineral Transformation, who proExceptional Times breakfast presentation vided a comprehensive overview of the Braziland networking function! The purpose of the ian Mining Sector and Government Policies of event was reinforce the business relationship Incentive. There were 4 unique panel presentabetween Canada and Brazil and to shed light tions by: Jaguar Mining Inc- Robert Zwerneon new developments in the Brazilian mineral man, VP Corporate Development • Kinross sector. Organized by the Brazil Americas Paulo Jose Guimaraes, Canada Chamber of Commerce, Exploration Manager • Heenan in partnership with the Brasil Blaikie LLP- Steve Vaughn, Part“speakers were Pavilion, guests also had the ner • EDC- Fernanda Custodio, recognized opportunity engage with other Regional Manager in RJ Brazil. industry and Canadian companies and Brazil Speakers were recognized financial PDAC delegates. industry and financial executives executives…” The presentation opened up that shared their experience and with remarks from Brent Court, expertise on working in the minDeputy Director, Regional Office, DFAIT & ing sector in Brazil. Attendees were able to get Wanja Nobrega, Trade Commissioner, Consul- an important outlook for the Brazilian mining ate General of Brazil in Toronto. Followed by a industry and have a connectivity with some significant presentation from key note speaker Canadian companies and the Brazil PDAC Carlos Nogueira da Costa Junior (nao precisa 2009 official delegation. ■
68
TOP CHOICE Summer 2009 » Business : Building Alliances In Exceptional Times
The Brazil-Canada Chamber of Commerce (BCCC) is a business association whose primary objective is to foster stronger commercial relations between Canada and Brazil. Established in 1973, the Chamber plays a vital role in keeping Canadian companies and individuals informed of the latest political and economic developments in Brazil. To make sure you don’t miss the next event, keep up-to-date with the BCCC event calendar at www.brazcan.org.
Video View the video at: topchoicemedia.com
www.TopChoiceAwards.com
BUSINESS
(Left to right) Carlos Nogueira da Costa Junior, Fredrico Marques, Franz Brandenberger, Paulo Camillo Vargas Penna
Wanja Nobrega
Brent Court
Wanja Nobrega e Eduardo Klurfan
Marcelo Andrade
The Interview
I have been working with international events for the past 15 years. The experience with PDAC helped me to work in many other events all over the world! Today I work as a business travel designer for Brazilian and International companies organizing business trips; participating in International market events and motivating commercial missions in countries like Italy, Spain, France, United States of America and United Arab Emirates. In your point of view, how was the event in Toronto? What would you change or improve for the next year event?
www.EnterVote.com
Carlos Nogueira da Costa Jr. Although we are living a world-wide economic crisis, our participation in the event was very productive. Logically the businesses generated was not as good as the previous years, but the Brazilian entrepreneurs are still optimistic. The proposal for next year is to organize again our traditional Brazilian Breakfast, workshop, games, gifts and to serve the flavorful cafezinho brasileiro at the Brasil Pavilion, our Brazilian house during the PDAC Trade Show in Toronto..
We had a few questions for the Brasil Pavilion Organizer Patricia Moreira Ronaldo De Souza How long have you been working with these types of events?
BUSINESS
PATRICIA MOREIRA
To be part of an event of this level, one must remain calm, which tasks were the most difficult to reach?
Beyond remaining calm, it’s necessary to have “Jogo de Cintura” (the ability to improvise), diplomacy and lots of organization. The event is very detailed and we who work with the organization cannot miss one detail, it’s the only way we can guarantee a successful event! I could say that even with our experience in organizing events, each one has different and particular details that make them unique, but nothing is impossible when we work with professionalism, efficiency and seriousness. ■
TOP CHOICE Summer 2009 » Business : Building Alliances In Exceptional Times
69
Left to right: Jeff Coburn, Cindy Young, Bijan Minbashian, Sir Hakimi, Elizabeth Casimiro & John Worden
TOP CHOICE AWARD™ RECIPIENT FOR TOP OPTICIAN OF 2009
lens grinding. Carefully saving his money as he gained the expertise he needed, Karim waited for his chance to strike out on his own. In 1967, he set up a laboratory in a dance hall in the former Elmwood Hotel in downtown Toronto, and then moved his operation to Elm Street. Next, he bought and rebuilt old equipment from a closeddown lab in Chicago. Karim’s dream was becoming reality. Armed with dozens of pairs of his very own and brand-new lenses for sale, Karim began to knock on doors.
4. A MAN OF VISION 1. EARLY DAYS
When he was just nine years old, Karim Hakim suffered through the loss of his father. The young Iranian left school to support his family. After a brief stint at a Tehran blacksmith shop, Karim found employment grinding magnifying glass from old window panes. As a young boy, he learned many aspects of the eyewear business, from lens grinding to equipment maintenance and upkeep of worn machinery. Long before he knew it, Karim was sowing the seeds of one of the most successful optical companies in Canadian history, by learning from his experiences and finding opportunities where others saw adversity.
2. A WORLD OF OPPORTUNITY
As a 14-year-old, Karim set his sights on completing his education and tried to reach the former Soviet Union to enroll. Caught by a border guard and returned to his native Iran, Karim was undaunted in his effort to improve himself, and toiled in night school to learn how to read and write. Five years later, Karim enlisted in the Iranian army and enjoyed his first tastes of the world that awaited beyond his own borders. He emigrated to Germany and also worked in Switzerland, where he learned modern methods of grinding optical lenses for precision instruments and eyeglasses.
3. SETTING SIGHTS HIGH
In search of a future where he would find the success he craved, Karim came to Canada and found work in the field of ophthalmic 70
TOP CHOICE Summer 2009 » Top Optician : Hakim Optical
Karim’s entrepreneurial spirit led him to the shops of opticians and optometrists who supplied him with frames to mount his lenses and paid him the not-so-princely sum of about $4 per pair. And although Karim’s reputation as a quality lens grinder soon became well-known, he quickly realized that he needed to become his own middle man if he wanted to capture more of the $80 retail price of a pair of eyeglasses that his optician friends were able to charge. Karim decidedhe needed to learn more about marketing strategy; specifically, something called “vertical integration.”
5. WHOLESALE MEETS RETAIL
In the wholesale trade, his profit margin was less than one dollar. By making his own lenses and selling directly to the public, his profits increased to over five dollars, with prices still well below those of other shops. Karim decided that the key to bigger success was to find a way to market his quality, lower-cost products directly to the public. Opening a small storefront operation, Karim sold dozens of pairs of eyeglasses during the day, and then would often stay at work most of the night grinding lenses to fulfill his promise to his customers of 24-hour delivery on every order.
6. GOING THE EXTRA MILE
Karim’s philosophy of honest value, quality and personal attention brought customers flocking to his retail outlet, which became so busy that customers had to wait outside until someone left. Satisfied customers returned often, and brought their friends and family with them. To accommodate his burgeoning business, Karim moved his www.TopChoiceAwards.com
Optical’s ts Sir Hakimi Hakim Monica Couto presen Top Choice Award second consecutive equipment into the basement. Soon, his showroom and eye examination centre had taken over the entire main floor. Not wanting to turn anybody away, Karim went the extra mile to grind special lenses for cataract patients and provide other unique services as requested by his customers.
7. KEYS TO SUCCESS
One of the many keys to Hakim Optical’s success was Karim’s commitment to hiring, personally training, and mentoring the best young staff he could find. As a result, many have stayed with the company for decades, working as opticians and technicians. As well-trained staff began to run more of the technical side of the business, Karim’s time was freed up to enable him to focus on developing new retail opportunities. Today, customer value and quality remain integral to the company’s mission statement, and factor largely in Hakim Optical’s extremely loyal client base.
8. QUALITY FIRST – AND FREE FRAMES By purchasing frames at bargain prices through bankruptcy sales, Karim launched his innovative marketing strategy of offering free frames with the purchase of a pair of lenses. Soon, he was buying thousands of low-priced fashion frames directly from manufacturers and offering a much wider selection of frames. To keep standards high, Hakim still offers a oneyear guarantee against breakage on all frames. Karim enjoys recounting the story of competitors’ objections to his claims of having the lowest prices in town. After thorough investigation, the case was dropped when it was revealed that Hakim Optical’s claim was completely valid.
9. MORE THAN MEETS THE EYE
“A pair of glasses isn’t just a device to aid your eyesight,” says Karim. “They’re fashion.” Many
customers are attracted by the store’s philosophy that eyewear should also look good and flatter the face. Today, Hakim Optical offers a selection of more than 3,000 fashion frames imported from as far away as the Far East, Italy, France and Germany. The golden rule at Hakim remains the same in 2008 as it was in 1967: serve as you would be served. Today, 80% of the store’s clientele are repeat customers. In a typical day, the company sells at least 1,000 pairs of prescription eyeglasses.
10. A CANADIAN SUCCESS STORY By consistently offering value, selection and excellent customer service, Sir Karim Hakim has turned a one-person operation into one of the most successful optical companies in Canada, with over 40 million pairs of eyeglasses sold to date. Today, Hakim Optical has 140 showrooms and 100 one-hour factory outlets in Ontario, Manitoba, Nova Scotia, New Brunswick, Newfoundland and Labrador and is expanding further into Western Canada. A supporter of Ride For Sight, Karim regularly dons helmet and leathers before hopping on his motorcycle to participate in this and other vision-oriented charitable causes. Hakim Optical also donates hundreds of thousands of pairs of eyeglasses to those in less fortunate countries.
1-800-387-0791 Over 60 locations across the GTA www.EnterVote.com www.HakimOptical.ca
TOP CHOICE Summer 2009 » Top Optician : Hakim Optical
71
What is ? Monica Couto You can see it in their eyes, you can feel it in their words, but what is Passion? According to experts comes from the Latin (verb patior, meaning to suffer or to endure, also related to compatible) is an intense emotion applied to a very strong feeling, enthusiasm, or desire for something, cause, activity or a person. A person is said to have a passion for something when they have a strong positive affinity for it. A love for something and a passion for something are very similar feelings.
72
Top Choice March 2009 » Cover Story : What Is Passion?
T
here are some people in this world who we never expect to meet, you know the kind I’m talking about; you can’t see them in concert or meet them at a book signing, they are what we call “unsung heroes”. You can call it destiny, call it what you like, but we NEVER expected to meet Luìz “Felipão” Scolari, yet alone have him receive the Top Choice Award! There was something truly magical about the night he, and the complete entourage of FPF (Federacao Portuguesa de Futebol) delegates, attended our event; the same magic that revealed the unlimited frontiers of the Top Choice Award. It was February, 2006, our 3rd award show and the final week of preparation, when we received a call from Mr. Alexandre Franco – a well-respected figure in international sports scene and Editor In-Chief of Post Milénio Newspaper (Top Portuguese Newpaper of that year). Mr. Franco informed us that the delegates of the FPF accepted our invitation and they would be available to attend our event. So without hesitation we booked a limousine and set a table for their arrival. Instead of going public with this great news, we reserved the surprise for our attendees and let’s just e p say that surprised was li e F íz u L only the beginning. As they arrived by limo and were introduced, a hush of silence moved through the crowd; some began laughing, thinking it was a joke and others sat in suspense at the thought that it might actually be real. The room’s silence was broken by Nelly’s song “Força” and the stillness of the crown replaced by thunderous cheering as the anticipated guests approached the stage. After a brief speech from the honoured guests it was our turn to present Scolari with the Top Choice Award on behalf of Portuguese-Canadians; for leading the Portuguese World Cup soccer team to its best finish ever and bringing international acclaim back to Portuguese soccer. It was an unforgettable night for our guests, an unforgettable night for Top Choice Awards and most importantly the start of our international aspirations. Our destiny was clear; we were going to be larger than Canada!
www.TopChoiceAwards.com
COVER BUSINESS STORY
O
nce upon a time Top Choice Awards was a community based company in Toronto but experiences – such as presenting an award to Luiz Felipe Scolari – have changed the company’s outlook for the present and future. We were always a company of “big dreamers” and survived much ridicule to get to where we are now! For every person against us, there were 10 who supported us, so we could have easily kept on working locally and we would be rewarded with continued success. But easy is not a word we use at Top Choice Awards; it is often paired with laziness! So going international with the award was the challenge we were looking for and it was 2007 when we launched our international survey to identify the top choice all over the world. It isn’t easy to go from 0 to 100 with such a unique idea, so we conducted our survey with a unique twist. We asked immigrants in Canada to tell us their top choice in their country of origin and in the case of PortugueseCanadians their choice for Male Music Artist was overwhelmingly Tony Carreira. The people who voted it made it clear that they wanted to SEE Tony receive his award and it was our job to make it happen. We worked for months with Tony’s managers and RTP Internacional to make it happen and finally on February 13th, 2008 the presentation was made on popular Television Show Praça de Alegria and aired to Tony’s fans worldwide. Everyone knows Tony Tony for his music, but he is humbly known for his charitable contributions, including selfless performances for charity and even contributions out of his own pocket! So it was Tony and his story that made the presentation all the more meaningful for Top Choice Awards, but really justifies why the world voted him their top choice. The second international Top Choice Award was delivered, seems like “big dreams” are becoming big realities; this is just the beginning.
www.EnterVote.com
P
icture a perfect goal in soccer (futebol). Everything from the position of the players, the passing of the ball, the moment the striker executes his attack and the desperation of the goalie as he tries to make the save. Antonio “Careca” Oliveira has made many of these goals and even after one of the greatest careers in soccer and becoming a legend in Brazil, he continues to score for adoring fans all over the world and was voted by them to receive the 2008 Lifetime Achievement Award for Brazil. It was November 2008 when the 3rd International Top Choice Award was about to be presented, we are in Toronto, Canada and it is the night of the 3rd Annual Multicultural Top Choice Awards…a night that will be remembered for a long time! To present an award to a world renowned player of Careca’s stature is a huge responsibility, so we invited international sports analyst Dick Howard to introduce and present the award. “It is with great honour that I present the Lifetime Achievement Award to one of the greats of world futebol… Careca” said Mr. Howard as he introduced the star of the night. The crowd responded with vigor and chants of “Careca!… Careca!…Careca!” soon filled the room. As Careca reached the stage the ladies were screaming and the men stood in respect of his presence. Careca shared stories of his experiences with Maradona, Pele and other soccer icons. He recalled his childhood, when he used to play soccer with rocks because he didn’t have a ball and said that he is clearly blessed by God to come from such a small town in Brazil to international fame. “I hope to motivate others to achieve larger dreams than mine” said Careca. He left us with a lesson of humility and a greater respect for humanity. So again it was possible to achieve what many labeled “impossible”! As we write this our international surveying is going strong and many more Antonio icons will be holding the Mark of Excellence…you can Oliveira count on it!
Top Choice March 2009 » Cover Story : What Is Passion?
73
3-time recipient of the top choice AwArd for top AquArium Store Service of the GtA
INTERESTING FACTS ABOUT BIG AL’S AQUARIUM SUPERCENTRE •
Big Al’s sells approximately 15,000,000 fish per year and growing!
• Big Al’s serves over 20,000 customers per week. • 18 locations across Canada
74
• Big Al’s has more sharks on display than any other Aquarium Store, aside from Sea-Aquariums. •
TOP CHOICE Summer 2009 » Top Aquarium Services : Big Al’s Aquarium Supercentres
Presently Big Al’s has over 400,000 VIP Customers and growing.
www.TopChoiceAwards.com
AquArium SupercentreS For over 30 years, Big Al’s Aquarium Supercentres have been the pioneers of bringing the mysterious depths of the ocean into the homes of Canadians. They have worked diligently to remain the “The Pond and Aquarium Hobby Specialists”, providing their valued clients with the largest selection of aquariums, aquarium furniture, and aquarium supplies available on the market. Each Big Al’s Supercentre is designed and operated with one main objective in mind: to provide professional service and the
highest quality products to customers of all experience levels (ranging from the firsttime hobbyist to the ultimate aquatic specialist). Our unique livestock showrooms, branded “ENTER THE DEEP”, offer the most comprehensive selection of fish and aquatic plants species in any retail environment (an impressive 25,000 to 50,000 gallons of water displays). Additionally, the Big Al’s Shark Feeding Frenzy, which takes place every Tuesday at 7 P.M. shark! continues to be a crowdpleasing weekly attraction.
www.BigAlscanada.com
www.EnterVote.com
TOP CHOICE Summer 2009 » Top Aquarium Services : Big Al’s Aquarium Supercentres
75
We don’t just promise quality. We deliver.
Residential
Duct Cleaning High-Powered Vacuum Trucks Direct Contact Cleaning Process Infrared Camera & Video Monitor Botanical Disinfectant & Sanitizer
PRoducts
Heat Recovery Ventilators Ultraviolet Air Purifiers Electrostatic Air Filters Flow-thru Humidifiers HEPA Air Cleaners
commeRical
Robotic Duct Cleaning & Video Taping Hi-Rise Full System Cleaning Make-up Air Shafts A/C System Cleaning Laundry Room Exhausts
The Wiles family (Rick, Judy & Mark) from Stittsville, & their trained technicians have been proudly servicing your indoor air quality needs since 1993.
a multi-awaRd winning comPany!
76
TOP CHOICE Summer 2009 » Top Air Conditioning & Heating Services : Advanced Air Quality
www.TopChoiceAwards.com
Improve the air you breathe AAQ
is a family business with 15 years of experience serving the indoor air quality needs of both home and business owners. Rick Wiles, President, started out on the truck in 1993 cleaning ducts. Now he handles sales and customer service, and keeps on top of the advancements in this rapidly-growing industry. Rick’s wife Judy is the Office Manager and head of accounting, while their son Mark is Advanced Air Quality’s General Manager. Mark has been an integral part of the AAQ team since he was a high school student, cleaning ducts part-time. He has a keen interest in small business management, and is always increasing his knowledge of indoor air quality practices. Mark’s currently completing HRAI SkillTech Academy courses and has recently earned his Residential Air System Design Technician (RASDT) designation.
The business has expanded in recent years to include indoor air quality products such as Heat Recovery Ventilators (HRV’s), HEPA Air Cleaners, Ultraviolet Air Purifiers (UV Lights), Electrostatic Air Filters, and Flow-Thru Humidifiers. The company has trained technicians to properly install these products as part of their Installation Division, which also offers maintenance services and technical assistance.
Mark Wiles - RASDT, General Manager ( left ) and Rick Wiles, President ( right )
“Every job is important to us, big or small,” says Rick. “Our technicians are professional and use the latest equipment. We guarantee our work because of our commitment to excellence.”
The team at Advanced Air Quality (AAQ) would like to take this opportunity to thank all of their customers for honouring them with the 2009 Top Choice Award for favourite Duct Cleaner in Ottawa.
Give us a call today for an estimate.
(613) 831-9695
Toll-free: 1-866-273-9016
www.advancedairquality.ca
www.EnterVote.com
TOP CHOICE Summer 2009 » Top Air Conditioning & Heating Services : Advanced Air Quality
77
Top Aquarium Superstore INTERESTING FACTS ABOUT BIG AL’S AQUARIUM SUPERCENTRES - Big Al’s sells approximately 15,000,000 fish per year and growing! - Big Al’s serves over 20,000 customers per week. - Big Al’s has more sharks on display than any other Aquarium Store, aside from Sea-Aquariums. - Presently Big Al’s has over 400,000 VIP Customers and growing.
BIG AL’S EDMONTON OWNERS BRIAN & NANCY NELSON
Big Al’s Aquarium Supercentres 7 8 0 - 4 3 5 - 3 4 7 4 • www.BigAlsCanada.com 3511 - 99 Street Edmonton, AB 78
TOP CHOICE Summer 2009 » Top Aquarium Services : Big Al’s Aquarium Superstore - Edmonton
www.TopChoiceAwards.com
For the second time, Big Al's Edmonton has won the Top Choice Award "Mark of Excellence" and for a fourth time, the Consumer's Choice Award for Business Excellence in their category. "These awards are a tribute to the effort, knowledge, and customer service the employees at Big Al's bring to their work everyday", says manager Damon Jones.
Big Al’s Edmonton owners
Nancy and Brian Nelson have opened their
second
13,000 square foot
state-of-the-art location at
2020- 32 Ave NE inCalgary, just off the Deerfoot Trail
near the Airport.
Big Al’s Aquarium Supercentres opened in Edmonton in September 2002, and has attracted thousands of loyal customers since then, "Our base is over 15,000 customers. It's pretty impressive, how many people we have coming in and how many return customers we have", says Jones. "I give credit to my awesome staff" says co-owner Nancy Nelson "We have a number of people who have been with us since the start, and they are really the backbone of the business." It is one of the largest aquatic retail superstores in Canada, second to their new Calgary location, covering 8,000 square feet with massive display areas that showcases the store's impressive selection of aquariums. There are over 500 different fish species in stock, including more exotic species, like a wide variety of piranhas, stingrays, freshwater and saltwater species. They also carry seahorses, a large range of corals, moray eels, some sharks to sell, and a full range of related products at guaranteed lowest prices. "We are experts in all things fishy,” With some exciting news this year is the addition of a full range of reptiles and reptile products. By summer, Big Al's Edmonton will have it all, from basic starter reptiles up to the exotics like dart frogs and some exotic snakes. Tuesday night at 7pm is the Shark Feeding Frenzy that includes three leopard sharks, a bamboo shark, and a banded shark. “It’s a great show. There are nights that we get 100 people here." "Many customers start out with a small fishbowl as something for their kids, but they soon expand their aquarium setup," Jones notes, "In many homes, customers install fish tanks ranging over 200 gallons. Their aquarium becomes the showpiece by creating an aquascape that becomes part of the décor." Big Al’s Edmonton owners Nancy and Brian Nelson have opened their second 13,000 square foot state-of-the-art location at 2020- 32 Ave NE in Calgary, just off the Deerfoot Trail near the Airport. In Edmonton, visit Big Al’s Aquarium at 3511- 99 Street, or call them at (780) 435-FISH to find out how you can succumb to the lure of keeping your own aquarium.
www.EnterVote.com
PROUD RECIPIENT OF THE TOP CHOICE AWARD FOR TOP AQUARIUM SUPERSTORE • EDMONTON 2009
EDMONTON’S TOP CHOICE
TOP CHOICE Summer 2009 » Top Aquarium Services : Big Al’s Aquarium Superstore - Edmonton
79
Collision. As much as Auto. we try we cannot seem to
keep these two out of our lives. The worst part of an auto collision is not the accident itself, but the headaches we get when dealing with the outcome. It’s not just about body repair! It’s also paint, frame straightening and the nightmare of filing your insurance claim. Wouldn’t it be nice if there was a shop that could take care of all that for you? Joe Gomes thought it would be a good idea and that’s why he established Jay’s Auto Collision, which has been taking the hassle out of auto collision since 1995. Over the years, Joe and his team have been providing full-service auto collision recovery with the honesty and respect you would come to expect from a Portuguese founded business. The Portuguese community is only a part of their diverse, multicultural clientele. “The support of the [Portuguese] community has been an important part of our success” says Joe modestly. Joe’s appreciation for his community has been mutual as Jay’s Auto Collision has been rewarded with the Top Choice Award for 3 consecutive years – 2006, 2007 & 2008. Located at 16 Belvia Road (Lakeshore & Kipling) in Etobicoke, Jay’s Auto Collision has become one of Toronto’s primary auto collision service providers. Relied upon by various towing fleets, accredited insurance companies, suppliers and an extensive list of valued clientele. Their reputation has been built by a committment to the highest service standards, refined workmanship and customer service. 80
TOP CHOICE Summer 2009 » Top Auto Collision Services : Jay’s Auto Collision
www.TopChoiceAwards.com
Jay’s Auto Collision is a onestop destination for all collission services. “Our mission is to constantly improve the level of customer service by listening to and understanding the customer’s needs. Customer satisfaction is our number one priority.”
- Joe Gomes
Towing & Car replacement available 24hrs.
(416) 503-0041 16 Belvia Road, Etobicoke
www.JaysAutoCollision.ca www.EnterVote.com
Free estimates, Frame straightening Down draft spray booth Insurance Claims TOP CHOICE Summer 2009 » Top Auto Collision Services : Jay’s Auto Collision
81
SOUTHLAND Transportation Ltd. started in 1971 servicing the Calgary Catholic School board with one van. That number grew to 55 buses by 1979 and in 1991 SOUTHLAND moved beyond Calgary and set up an operation in Cochrane to serve the Rocky View School Division with 52 buses. The company further expanded in 1993 when it started providing school bus service in Okotoks for Christ the Redeemer Catholic School Division. By 1997 SOUTHLAND operated a fleet of 350 units. As of January 2009, SOUTHLAND operates almost 1000 units in and around the communities of Calgary, Edmonton, Cochrane, Okotoks, High River, Brooks, Drumheller, Strathmore, Medicine Hat, Rockyford and North Battleford, Saskatchewan.
The following details a recent list of SOUTHLAND’s accolades:
Over the past 38 years, SOUTHLAND has acquired an impressive track record both as an industry leader, and a caring and safety minded service provider for its customers.
• School Bus Safety Poster Contest - new in 2009, School Bus Safety Poetry Contest
• Two-time Top Choice Award Winner - Transportation 2008 & 2009 • Consumers Choice Award Winner – Transportation • Mayor’s Award of Excellence – School to Work Transitions project – School Bus evacuation training film created in collaboration with the Calgary Public Board • Child and Youth Friendly Calgary Commendation for Youth Week • Employer of Choice Marketing Award – National Award • Heart of Gold Award – Calgary International Children’s Festival • Vibrant Workplace – Selected as one of the top 14 companies in Calgary for best workplace practices • Youth Mural project with United Nations youth foundation for Canada, Calgary Urban Youth Worx, and Child and Youth Friendly Calgary • Angels of the Night – appreciation award SOUTHLAND has been part of the following safety enhancement events
• Safety City – sponsor for relocation and enhancement of facilities now run by the Calgary Safety council. • School Bus Safety postcards for driving personnel • School Bus Roadeo (provincial event was set up in collaboration with other carriers) • Safety Expo – exclusive carrier for this event • Motor Carrier Passenger Council of Canada – distinguished as first school bus company to have the council’s accreditation • Partners in Compliance – First school bus company to participate in this initiative
SOUTHLAND Senior Management 82
• First Ride – initiated in 2000 by SOUTHLAND, this annual program is now a collaboration between all carriers and school boards to acquaint both children and parents about their responsibilities in riding a school bus.
TOP CHOICE Summer 2009 » Top Transportation Services : Southland Transportation
www.TopChoiceAwards.com
“the future rides with us”
Two-time recipient of the Top Choice Award for Top Transportation Services of Calgary 2008 & 2009
403 287 1335 • 823 Highfield Avenue SE Calgary, AB
WWW.SoUTHlANd.CA
www.EnterVote.com
TOP CHOICE Summer 2009 » Top Transportation Services : Southland Transportation
83
More Selection, Trusted Advice General Manager, Wayne Dang and the Computer Avenue crew have been Winnipeg’s number one choice for computer parts, service and accessories for over ten years. Since 1997, Wayne and Computer Avenue have worked
ww
w.
m co
pu
te
r
e av
nu
e.
Selection,
Trusted
Advice”
Proud Recipient of the
Top Choice Award for Top Computer Retailer Winnipeg 2009
ca
with various residential and corporate clients for all their hardware and service needs. Due to popular demand, a second location was opened in 2005. Computer Avenue’s reputation for being a first-rate distributor has lead to its immense growth. Computer Avenue’s success over the years is attributed to its professional, knowledgeable and friendly team of managers, sales representatives and service technicians. As well, Wayne’s enthusiasm and love for building good relationships trickles down to his team at both locations. The excellence delivered by Computer Avenue resulted in national professional awards including the two consecutive Consumers Choice Gold Awards (2007 and 2008) and a Top Choice Award (2008). For more selection and trusted advice seven days a week, Computer Avenue is the place to be. 84
“More
w w w . c o m p u t e r a v e n u e . c a
1475 St. James Street, Winnipeg, MB (204) 783-8999 or (888) 544-7295 2A-827 Dakota Street, Winnipeg, MB (204) 254-3787
www.TopChoiceAwards.com
“
Thank you Winnipeg for your continued support! We dedicate this award to our customers who have truly won it for us! Since our inception in 2002, we have always stated that customer satisfaction dictates success. Winning this award is an indication that we are on the right track.”
Auto Gallery of Winnipeg 1 888 895 3777 3777 Portage Ave Winnipeg, Manitoba
Auto Gallery of Winnipeg SouTh 204 287-2445 2445 Pembina Hwy Winnipeg, Manitoba
www.AutoGalleryofWinnipeg.com
Two-time recipient of the Top Choice Award for Used Car Dealership of the year • Winnipeg 2008 & 2009
From the moment our customers enter our home-like atmosphere at Auto Gallery of Winnipeg or reach us online at AutoGalleryOfWinnipeg.com, they sense a noticeable difference from the experience they may have had in the past. Dealing with our skilled staff and pre-shopped prices makes the experience much more enjoyable. Our finance department deals with all major banks and offers extended warranties on all inventory! You can choose up to 7 years of FULL coverage, with a “don’t use it, don’t lose it” option, which makes decision making even easier.
With the use of our on-line purchasing pages, out-of-town customers can easily make their selections. Auto Gallery offers out of town/cross Canada shipping and if a question is not answered with our online system, a toll free line has been set up for customer convenience at 1-888-895-3777. Auto Gallery anticipates that the purchase of your vehicle will mark the beginning of a relationship built on trust and convenience. When something good happens to you, it’s always nice to pass it along!
Thank you once again to all of our customers, friends and family members! www.EnterVote.com
TOP CHOICE Summer 2009 » Top Used Car Dealership : Auto Gallery Of Winnipeg
85
Noodle Noodle restaurant was opened on Jasper Avenue in Edmonton in 1982. The restaurant is one of the pioneers of Vietnamese dining in Edmonton and built a dedicated following for their unique cuisine. In 1985, the increasing interest from their customers in oriental cuisine led the restaurants expansion of its menu with authentic Chinese & Dim Sum cuisine. After revitalizing its menu, Noodle Noodle owner Patrick Chan saw the restaurant’s potential for growth and increased its capacity from 50 seats to 300 seats! The reconstruction of old China Town in 1996, led to the eventual relocation of Noodle Noodle to its present address: 10008 – 106 Avenue in Edmonton. While operating in the larger & modernized facilities, the restaurant has continued to serve its valued customers with much more than traditional cuisine. Noodle Noodle continues to explore its menu with exciting items & healthy choices. They also keep tradition alive through their All Day, Everyday Dim Sum, hoping that people can have a better understanding of Chinese culture through their dining experience at Noodle Noodle. 86
TOP CHOICE Summer 2009 » Top Chinese Restaurant : Noodle Noodle
Patrick Chan, Owner
Two-time recipient of the Top Choice Award for Top Chinese Restaurant Edmonton 2008 & 2009
780 422 6862 10008 - 106th Avenue edmonton, AlbertA www.TopChoiceAwards.com
Home THeaTre SoluTionS iS a premier audio/video deSign company on THe forefronT of innovaTion.
Two-time recipient of the Top Choice Award for Top Home THeaTre SySTemS of edmonTon 2008 & 2009
Home
Theatre
Founded in March 2002 by Jeff Weeks, HTS consists of skilled professionals with 6 current employees with a combined 36 years of experience and training who design and install audio/ video, home automation and other related systems in residential and commercial spaces. HTS prides itself with working relationships with suppliers, and interior designers allowing us to provide the best possible solutions for our clients. HTS has selected strategic partnerships with leaders of custom built homes within Alberta providing exceptional service to our clients who are building a home with a vision. In the Fall 2005 issue of BestHome Magazine, a custom built home in the Edmonton area was showcased in which HTS was recognized for the extensive audio/video system installed. Again, in the Summer 2006 issue of the magazine as part of a large scale editorial on Home Theatre, HTS was recognized for a home that was showcased in the Calgary area. As well as winning the Consumers’ choice award for Business Excellence in 2007 and the Top Choice Award in 2008. In its 6th year of operational growth, the vision of HTS is defining itself as the leader in home theatre and automation.
Solutions . ca
LOOK
LISTEN
LIVE
www.hometheatresolutions.ca 780.439.2004 www.EnterVote.com
TOP CHOICE Summer 2009 Âť Top Home Theatre Services : Home Theatre Solutions
87
Quinn Security would like to Thank all it’s customers for making Quinn Security their TOP CHOICE.
Two-time recipient of the Top Choice Award for Top Auto Radio And Security Calgary 2008 & 2009
Quinn Security was founded by Dan Quinn Friesen in Alberta in 1990. The company specializes in the installation of Remote Car Starters, Vehicle Security Systems and Electrical repair. Quinn Security is trusted by over 100, 000 vehicle owners and supports its clients with quality products and a lifetime guarantee. The company takes great pride in building its client base and is especially proud to serve some of the city’s largest and most influential clients. Quinn Security is one of Calgary’s most reconized companies, serving the area for the past 18 years.
If you can think of it... Quinn Security can do it! Custom should be our middle name. Specializing in: Alarms, Remote Starters GPS Systems In Car Audio/Video Remote Keyless “quiNN SeCurity CaN repair aNy eleCtriCal gremliNS iN your Car.” Come see what we’re made of: Bay 107 -5621 -11 Street Ne Calgary,alBerta 1-403-275-4008 www.quiNNSeCurity.Ca
88
TOP CHOICE Summer 2009 » Top Car Alarm Services : Quinne Security
www.TopChoiceAwards.com
isces Pet Emporium is pleased to have been awarded the Top Choice Award for another year. We’re a family-owned pet superstore that has been serving Calgary for thirty-three years. 2009 is shaping up to be the best year yet, as we prepare to move into a brand-new 30, 000 square foot location. Though the look of the store will be changing, Pisces Pet Emporium’s commitment to excellent customer service, impressive selection and competitive prices remains the same. Pisces will continue to offer a wide variety of pets for sale including puppies, kittens, birds, small animals, reptiles and fish. All animals are purchased from reputable breeders and referrals. As well, puppies and kittens are vet inspected and come with a health guarantee. We carry a large variety of freshwater and marine livestock. At the new location, we will be expanding our fish room to include over 500 aquariums containing freshwater fish, plants, marine fish, invertebrates, corals and live rock. If you’re looking for inspiration when creating your own aquarium, an array of show tanks, both freshwater and marine, will provide you with plenty of ideas. Pisces also caters to the do-it-yourself pond enthusiast. We carry an extensive assortment of pumps, filters, water conditioners, food, and pond fish and plants. Even if you’re not looking for a new pet, Pisces Pet Emporium is fun for the whole family. Come visit our aviary of free flying birds, feed the friendly koi in our instore pond or watch our colony of marmoset monkeys play.
Two-time recipient of the Top Choice Award
Pisces new location, opening in 2009 4921 Skyline Way N.E.
GET
ACQUAINTED Purchasing a pet from Pisces is not just about acquiring a companion animal; it’s about adding a new member to your family. Pisces staff takes the time to make sure each customer finds the right animal for them. We provide “Get Acquainted Rooms”, mini living rooms where customers can meet and play with pets while a staff member answers any questions they might have about that pet. Our instore pond is reminiscent of a Japanese garden, filled with large, colourful koi fish and lush decorative foliage
403-274-3314
10, 5220 - 4th Street NE www.PiscesPets.com TOP CHOICE Summer 2009 » Top Pet Store : Pisces Pet Emporium
89
Meet the staff (left to right): Diane Guzzo, Courtney Closen, Amanda Ducharme, Ryan Guzzo, Paul Donvito, Matt Schwartz, Kelly Albert, Danielle Bennett and Claudio DeDominicis
CArs
SUVs
WinnipeG’S MUlTi-AWArD WinninG
CAr renTAl COMpAny
TrUCks 167 McPhillips Street Winnipeg, Manitoba, R3E 2K1
(Corner of McPhillips Street & William Avenue) Phone: (204) 779-3811 Fax: (204) 779-3866 1504 Regent Avenue West
Winnipeg U-Drive was established in the summer of 1999, creating a reputation of “treating all people equal”, accepting all age drivers. They are proudly Canadian owned and operated, remaining the number one choice for the car rental industry in Winnipeg. Winnipeg U-Drive is a MultiAward winning company, earning the Top Choice Award two years in a row and the Consumers Choice Award three years in a row. They are a premium provider in insurance replacement rentals, leisure rentals, corporate rentals and wedding rentals. Toll-free:
Winnipeg U-Drive features a variety of classes equipped t o f u l f i l l a n y o n e’s n e e d , including Economy, Compact, Intermediate, Full-Size, Luxury, Van, Truck, 4x4 and Spor t Utility vehicles. Also providing a large selection of models from General Motors, Buick, C h r y s l e r, D o d g e , To y o t a , Hyundai, Nissan, Kia & Ford. All vehicles are proficiently s e r vi c e d & m a int a in e d o n a regular basis meeting th e h i g h e s t s t a n d a r d s , a t the lowe st price eve r yday. Customer contentment remains the key on the road to success.
Winnipeg, Manitoba, R2C 3B4
(Corner of Regent West & Peguis Street Phone: (204) 663-3343 Fax: (204) 663-8088
Paul Donvito, President
866.WPG.U.DRIVE (866.974.8374)
www.winnipegudrive.ca 90
TOP CHOICE Summer 2009 » Top Car Rental Company : Winnipeg U-drive
www.TopChoiceAwards.com
The yin - yAng rule of ordering Chinese food : one salty, one sweet. one bland, one hot. one deep fried, one stir fried or steamed. one stewed, one pickled. you need contrast - in seasoning and cooking techniques and food types. rice is the base of the meal, eat a mouthful of unseasoned rice for every one of highly seasoned topping. Chinese food by its history and design is naturally healthful and slimming.
M
ing Court Chinese Food conventionally located in the heart of downtown Winnipeg at 236 Edmonton Street. Founded and operated by Chef /owner Tom Yung & his wife Lin since 1979. They are celebrating its 30th birthday this year. This multi award restaurant had received the best Chinese Food category from Top Choice Award 2008, 2009, Consumer Choice Award 2007, 2008 & 2009, Menu Award from the Manitoba Restaurant Association and the most prestige Merit Award from The City of Winwww.EnterVote.com
nipeg Health Department. Ming Court serves authentic Northern Chinese cuisine; it uses the freshest quality ingredients for all the dishes. All dishes are made to order to ensure the highest quality, standard and taste. Ming Court offers a special lunch menu for the office people on the go. A regular menu for the dinner and provides pickup and delivery serve from 5 to 9 daily. Ming Court staff and management provide the highest level of professionalism to ensure their customers having a wonderful dining experience.
Two-time recipient of the Top Choice Award for Top Chinese Restaurant Winnipeg 2008 & 2009
204-949-1087
236 Edmonton St. Winnipeg, MB Lunch Hours: 11:30 - 2:30 (Mon - Fri) Dinner Hours: 5pm - 9:30pm (Every night)
www.MingCourt.ca TOP CHOICE Summer 2009 Âť Top Chinese Restaurant : Ming Court
91
Personal Dedicated Healthcare
Two-time recipient of the Top Choice Award for
Top Nursing Services Ottawa 2008 & 2009
Who is We Care? Founded in 1984, We Care is Canada’s only national independently-owned home health care provider, with 50 offices serving more than 800 communities across Canada. Registered Nurses and Registered Practical / Licensed Nurses To develop care plans, manage medications and provide other shift and visit nursing services such as wound management, palliative care, and IV therapy as required. Certified Personal Care and Support Workers, Health and Home Care Aides to provide personal care to help with daily living activities. Homemakers and Home Support Workers To assist with daily household duties including housekeeping and meal preparation. Healthcare Companions To give respite and relief to family caregivers. We Care seeks to serve the multi-lingual and multi-cultural needs of all our clients.
Suite 137A - 2269 Riverside Drive Billings Bridge Plaza Ottawa, ON www.EnterVote.com
(613) 782-2244 chall@wecarecanada.com www.wecare.ca TOP CHOICE Summer 2009 Âť Top Nursing Services : We Care Canada
93
Our Evening & Weekend Hours Will
Make You Smile! Dr. Michael J. Popp & Associates
General Dentistry Maintaining good oral health and a stunning smile starts with regular examinations by our dentist. That is why we offer general dentistry services, including routine examinations, root canals, wisdom teeth removal, and sedation dentistry at our Calgary practice.
Services •
Dr. Michael Popp BSc, DMD, MBA
• • • • • • •
Emergency Treatments Cosmetic & Esthetic Dentistry Smile Makeover Full Mouth Rehabilitation Neuromuscular Dentistry In-Office Whitening Crowns - One Visit Crowns Veneers
• • • • • • • • •
Wisdom Teeth Root Canals Bridges White Fillings Lumineers Invisalign® Implant Surgery & Implant Crowns Sedation Dentistry, Nitrous Oxide and IV Sedation Teeth Cleaning
Marlborough Dental Centre Marlborough Mall, main level, near Wal-Mart entrance. Corner of 36th Street and Memorial Drive N.E. Monday to Friday 9 a.m. to 9 p.m. Saturday 9 a.m. to 5 p.m. • Sunday 10 a.m. to 3 p.m.
403-248-2066 www.marlboroughdentalcentre.com drmpopp@shaw.ca
Latest Technologies • • • • • •
Laser Dentistry Digital X-Rays Interactive Patient Education & System In-ceiling Entertainment System Intra-Oral Camera Digital Dental Impressions
Emergencies And NEW Patients Welcome!
We will accept Insurance Assignment from most insurance companies. 94
TOP CHOICE Summer 2009 » Top Dental Centre : Marlborough Dental Centre
www.TopChoiceAwards.com
Factory & Warehouse 50 Caledonia Park Rd. Toronto, Ontario T: 416 652 0416 30 Ossington Ave. Toronto, Ontario T: 416 537 0416 1381 Dufferin St. Toronto, Ontario T: 416 535 0416 Voted Top Wine Making Supplies & Equipment of 2009
The Grapes and Juice for your taste™ All the equipment necessary to make your wine and bottle it.
416-535-0416 • Need storaGe? • safe & secure • $2 .30/ foot 2 • uNits from as low as $80
Give yourself some room!!!
Without design there is only
s p a c e
Let Jostar transform your space into the oasis you have been dreaming about
F
“We thank our customers for voting us the Top Choice for Interior Designers of the year”
(780) 435-1727
www.Jostar.com 5538 Calgary Trail South Edmonton, Alberta 96
or more than 30 years, Jostar Interiors has been transforming visions into reality for their interior design clientele. Outstanding Interiors and attention to detail are the hallmarks of the business that has been able to thrive in a very competitive industry. In addition to previous awards Jostar Interiors has now received the Top Choice Award for Interior Designers of the year. “We thank our customers for voting us the Top Choice for Interior Designers of the year,” says Joanna Starko, who still owns and operates Jostar Interiors. “Our Company is now 34 years strong and we still feel very excited and enthusiastic about the design industry. We are honoured to receive this award“ Over the years, interior trends and styles have come and gone, and Jostar Interiors looks forward to the endless possibilities the future holds in store. From home renovations to window coverings, from furniture to
TOP CHOICE Summer 2009 » Top Interior Design Services : Jostar Interiors
area rugs and accessories, as well as their trusted business partners, Jostar Interiors works diligently to bring your dreams to reality. The showroom at 5538 Calgary Trail has an impressive selection of fabrics, furnishings, window and floor coverings, ceramic tiles, accessories and more – all under one roof for your convenience. As a ‘Showcase Dealer’ for Hunter Douglas, they can show you the latest in window coverings. “We pride ourselves in being able to take a project from the initial planning stage through construction to completion, offering the convenience of a one-stop shop for interior design needs,” adds Joanna. With an ongoing commitment to service, Jostar Interiors will continue to meet and exceed customer expectations. Jostar Interiors welcomes everyone to visit the showroom and meet the friendly staff. They look forward to talking with you, and helping you create your vision. www.TopChoiceAwards.com
Asks:
What price do you put on safety? The safety of your business and assets
The safety of your home and family Since 1990 United Alarm has been servicing over 28,567 homes and businesses in Calgary marketplace. United Alarm System Inc is ranked number 1 in Volume for Alarm and CCTV installations. United also is the largest privately owned alarm company in Alberta. United Alarm is among 3 other companies in Calgary to have met the standards to be approved by the Underwriters Laboratories (ULC) for both Burglary, Fire and monitoring services. United Alarm is known as an accredited member of the BBB. In short, we can provide the best Equipment at the best price and have the track record to back it! United installments meet all of Canada standards. ULC is an independent, not-for-profit product safety testing and certification organization. We’ve tested products for public safety for more than 80 years and are accredited by the Standards Council of Canada, under the National Standards System. The United Alarm service area includes The Greater Toronto Area, Winnipeg, Regina, Edmonton, Kelowna, Vancouver and the Kelowna Valley. We currently have an office in Las Vegas and are expanding to Phoenix and the San Diego in 2009.
Consumers’ Choice Award and Top Choice Award recipient for #1 Alarm Services of 2009
House Alarms
Commercial Systems
Closed Circuit TV
(403) 261-8838 WWW.UNITEDALARM.CA 97
The Genesis Security Group has chosen a very specific role to play in the Community, and regardless of where we are or the type of security service we provide, we always have the same vision of what that role is.
Security Services Alarm Services Training Academy
At Genesis Security Group our vision is to work with the community and create a safe environment in which we all can live. We envision Genesis as an integral part of the community. We continuously strive to help everyone work together to create a safer and more enjoyable environment. We have shown ourselves to be security-industry pioneers with innovative ideas such as our Free 24 Hour Community Patrol Program, the first of its kind in Canada. This not only shows our unique approach to security, but our dedication and commitment to creating a better community. These fundamental principles have become the very foundation of Genesis Security's business philosophy. It is this philosophy that
we have applied to building lasting relationships with all our customers and the communities we work in. Quality, diversity and innovation is what best describes our services. Providing the most diverse range of security services of any company in BC, we offer basic guard services, special event security, mobile patrol, concierge program, corporate safeguards, full VIP management and more. Originally founded on the need for a higher standard in the industry, Genesis Security Group has become the top security provider in Vancouver, and a leader in the industry. In addition to our superior range of security services, the Genesis Security Alarm Team offers alarm monitoring, installation and response services. Genesis Security Group has the ability to meet all your security needs as your total security solution.
604-669-0822
www.GenesisSecurity.com Top Security Services of 2009 in Vancouver
98
TOP CHOICE Summer 2009 Âť Top Security Services : Genesis Security
1770 Burrard St., Suite 310 Vancouver BC V6J 3G7 www.TopChoiceAwards.com
Two-time recipient of the Top Choice Award™ for Top Residential Property Management of 2008 & 2009
(416) 661-3151 • www.delpropertymanagement.com • 4800 Dufferin Street, Toronto, On M3H 5A9
Victor Ferreira, EPC, RFC Insurance Broker Investment Broker Financial Advisor
Convenient Service at your Home or Office
Serving Sourthern Ontario since 1994 Life Insurance
Long Term Care
RRSPs/RIFs/LIFs
Segregated Funds
Mortgage Insurance Personal Health & Dental
RESPs
Financial Planning
Disability Insurance
Visitors & Travel Insurance
Savings Plans
Estate Planning
Critical Illness
Employee Benefits (Group)
Mutual Funds
Retirement Planning
www.LIFEHEALTHandWEALTH.ca Cell: 416-709-2716
Toll-free: 1-866-939-2930
vfconcepts@xplornet.com
If We Can’t Fix It Nobody Can! Y
ou could easily say t h at C r a c k m a s t e r Distributors Ltd. is one of Canada’s fastest growing Auto Glass Repair and Replacement Franchise’s in Canada. That is if you consider that they opened up over 75 dealership’s across Canada since their inception in 1994 plus have established dealerships i n New Z e a l a nd a nd Australia. Crackmaster Distributors Ltd. started their operation out of a 1,100 square foot bay in the Riel Business Park in St. Albert, Alberta, Canada with one employee. We now operate out of 5,800 square feet plus have over 18,000 square feet of warehouse and leased space in our real estate portfolio.
Crackmaster Distributors Ltd. are proud & honoured to receive the TOP CHOICE AWARD, for the 2nd consecutive year, in the auto glass industry for Edmonton & Area for 2009, for customer service, dealer support programs & excellent quality products & performance.
We have not only grown in numbers of dealerships but have also grown in the amount of services and products offered through our dealerships. When Crackmasters first started they offered high quality windshield repairs and replacements and that was about it. They now have expanded to include the following services and products:
3m Paint Protection Film • comPlete truck accessory line • 5 yr. Guaranteed Windshield Wiper Blades • meguiar’s car care Products • armourshield headliGht protection • aquaPel Windshield treatment • Flitz Polish system • hydz leather cleaners • Bioclean glass cleaner
"Do you want to operate a successful crackmaster Dealership in your town or city? simply contact us at the numBer BeloW and We'll Get you started riGht aWay"
1-888-349-2729
www.crackmasterscanada.com 25 Rayborn Crescent St. Albert, Alberta T8N 5B9
100 TOP CHOICE Summer 2009 » Top Windshield Repair Services : Crackmasters Repair & Replace
www.TopChoiceAwards.com
Escape to relaxation Mountain Oasis Retreat is located in Calgary, Alberta Canada in the beautiful Four Points Sheraton Hotel & Suites - Calgary West. The brand new 3 story hotel overlooks Canada Olympic Park.
Escape the pressures of modern life, enjoy the pleasures of complete relaxation and focus on enhancing your health and vitality. Mountain Oasis Retreat invites you to experience the free-spirited atmosphere where you can relax your attitude and sink into the lap of luxury. This is a place where your mind and body can get away from it all. Mountain Oasis Retreat - a world of relaxation, renewal and pampering. Soothe your senses with our first class spa facilities. Mountain Oasis Retreat is a full service family spa. You can enjoy our indoor heated swimming pool, waterslide, Jacuzzi, Eucalyptus Steam Room, and fitness room. We specialize in esthetics, massage and thalassotherapy.
Two-time recipient of the Top Choice Award for Top Spa Services of 2008 & 2009
403-202-4412
www.MountainOasisRetreat.com 8220 Bowridge Crescent, NW Calgary, AB
” D E V O R P “YOUR AP At 2nd Chance Auto we say these words everyday! Whether you have credit problems, new credit or no credit at all...you will be approved. 2nd Chance Auto Leasing understands your situation and is here to help you get behind the wheel of a new vehicle and even improve your credit with the credit bureau. Open since 1994, in-house leasing, over 70 vehicles on location. No wonder we are the #1 Used Car Dealer in Ottawa!
(613) 729-1440 | WWW.2NDCHANCEAUTO.COM | 1330 CARLING AVE, OTTAWA, ON 102 TOP CHOICE Summer 2009 » Top Used Car Dealership : 2nd Chance Auto
FAMILY DENTAL CENTRES
METCALFE & OSGOODE www.EnterVote.com
Two-time recipient of the Top Choice Award for Top
Dental Centre of Ottawa 2008 & 2009
FAMILY DENTAL CENTRES We are very proud to be this year’s recipient of the Top Choice Award. Our team aims to provide superior dental health care in a relaxing, comfortable and friendly environment while discovering the uniqueness of each patient.
bridges, implants and dentures are just some of the many professional services we offer to help you obtain a happy, healthy smile. With 2 locations to serve you better, it is always our pleasure to welcome your family and friends.
Preventive dentistry, tooth coloured fillings, tooth whitening, orthodontics – including invisalign (invisible braces), bonding & veneers, 1 appointment crowns,
Dr. Chevreul Harris, Dr. Karen Fung – Harris & the staff of Metcalfe and Osgoode Family Dental Centres.
6844 BANK ST. METCALFE, ON 613-821-1257
3192 LOGAN FARM DR. OSGOODE, ON 613-826-1638
TOP CHOICE Summer 2009 » Top Dental Centre : Metcalfe & Osgoode Family Dental 103
Portugal Day
As I approach the crowd of people I hear the music getting louder, the drums getting stronger, the whistles of happiness and people shouting for joy. This was how my day began at the “Ferma Parade”. Written by: Dyvine Silvestre Photos by: Bradlee Silvestre It was amazing, there were so many different sounds to hear. When the drums came I could feel my heart beat pound faster and louder, it reminded me of the ‘’Noite des Bombos’’ in Mirandela Portugal. It really made me feel like I was in Portugal. Then came tambourines, accordions and guitars, they were all in sync and were backed up by shouts of the people. Did I mention it was amazing?! Not only did the sound capture me but the vivid colours passing by my eyes, dancers, floats, flags, all these brought the parade more life. With every step the dancers took I felt the passion and love they have for their country. When they looked at me, I could see every thing they were feeling. All the floats were spectacular but my favourites were the “Sata Float” and the one with a little boy dressed in traditional Portuguese clothes with a goat beside him, that little kid was truly Portuguese. The Portuguese flag was everywhere, which showed me that everyone was united and they truly loved their country.
Antonio Belas, President of Ferma Foods
Even from far you could smell the fresh bread being made at the bakery. It made me feel like running there and take a bite of that fresh bread. Unfortunately a lot of people felt the same way so the line up was huge - meaning I didn’t get any. It was nice to know that in Canada there is a place to taste a little of Portugal. “When they looked at me, I could see every thing they were feeling.”
When people honked their horns, clapped for joy, or even just jumped up and down, you could feel the ground shake. What a feeling! Portuguese people were not the only ones enjoying the parade...it was nice to see people from other countries celebrate it too, that’s multiculturalism, or in other words - that’s Toronto! It was a great parade from beginning to end - well at least until I left. I enjoyed every second of my day, what a parade!
Who are the Wee Reporters? The Wee Reporters cover events from a kids point of view.
Invite us to your next event, WeeReporters@topchoiceawards.com
Bradlee & Dyvine Silvestre
Specialized in food products directly from portugal
Açores
Atum BOM PETISCO Tuna
CONSER VAS CANNED FISH
Azeitonas
We would like to thank our clients for making us their To p C h o i c e Food Distributor
Te l : 4 1 6 - 5 3 3 - 3 5 9 1 • F a x : 4 1 6 - 5 3 3 - 3 4 8 5 44 Atomic Avenue, Etobicoke, M8Z 5L1 E m a i l : s a l e s @ f e r m a f o o d s . c o m • We b : w w w. f e r m a f o o d s . c o m