2011 Annual Report
Engaging individual strengths today to deliver a healthier tomorrow. Mission To inspire hope, healing and well-being. Vision Touchstone Mental Health is a center of excellence, providing quality programs, services and products to assure that people living with mental illness can enjoy the highest quality of life and achieve their greatest personal potential. Touchstone builds on its history of innovation to deepen, grow and sustain its programs to meet existing and emerging needs. Founded in 1982, Touchstone Mental Health provides mental health services and physical health education, housing supports and counseling so men and women can maximize their health, well-being and independence.
Dear Friends, 2011 was a very engaging year as our more than 800 clients, residents and community members tapped into their visible and deeply rooted strengths to reach new milestones of hope, healing and well-being. The success experienced at the client level was also demonstrated at the organization level as our staff, board and community volunteers implemented new strategies to better meet the holistic needs of each person we serve resulting in life enhanced client support initiatives and improved client outcomes. We remain excited by the health outcomes delivered by our services. In 2011, we expanded our health and wellness services beyond our programs’ walls into the community rooms of other organizations across the Twin Cities to help hundreds more men and women. We also expanded our healing service offerings internally by collaborating with the College of St. Mary’s for interns to offer additional healing touch, healing massage and therapeutic drumming sessions across agency programs. As an organization we strengthened our commitment to consumer health by furthering our understanding of diabetes symptoms and management techniques to help our clients, 68% of whom will develop diabetes or heart disease in their lifetime. We also expanded our treat to target efforts and worked with clients across agencies to gain a baseline for the Minnesota 10x10 initiative and are supporting each client as they work towards visiting a primary care physician for an annual physical. Additionally, we expanded our collaboration with the University of Minnesota Advanced Practice Nursing program to bring Ph.D. level nursing students into our programs to offer their expertise as well as help them better understand the needs of adults who live with a mental illness.
Engaging strengths of collaborative partners made it all possible, as we prepared to break ground on our Rising Cedar Apartments and Health and Wellness Center. It is the strengths of our housing development partner Project for Pride in Living, the design talents of our architecture firm, UrbanWorks Architecture, the vibrant Seward Neighborhood community and the dedication of city, state, corporate, family and individual supporters who made it possible for Touchstone to prepare for our 2012 ground breaking. We hosted two successful friend and fundraising events that supported the health and wellness programming and capital campaign efforts. These efforts coupled with our diversified program and funding structures made it possible for Touchstone to maintain its history of fiscal strength and made it possible for us to invest in future program development. These successes are made possible by the outstanding efforts of you – our more than 400+ staff, board of directors, contributors and volunteers, and without whom we would be unable to engage strengths and deliver health every day.
Be well,
Martha Lantz
Leslie Connelly
E x ec u t i ve D i r ec t o r
Board Chair
3
To calmer water
Intensive Residential Treatment Ser vices When residents walk into Touchstone’s Intensive Residential Treatment (IRTS) they are at the most emotionally, physically and mentally difficult time in their life – they are riding the white water rapids of life. The IRTS professional team’s role is to meet each person in the tumultuous rapids and provide support for each resident through symptom management techniques, family, friend and community supports, illness education and awareness, physical health management, and developing coping skills. In 2011, the team of Mental Health Professionals, Mental Health Practitioners, Registered Nurses, Nursing Assistants, and support staff supported 79 male and female residents as they navigated their journey to calmer water. The team assisted clients in developing individual treatment plans to help residents achieve increased stabilization. These guides often included teaching, coaching and practicing the use of these skills to stay above the water. Touchstone’s Intensive Residential Treatment offers a unique and personalized approach to treatment service. We offer a wide array of treatment groups, from evidenced-based services including Integrated Dual Diagnosis Treatment (IDDT) and Illness Management and Recovery (IMR) to holistic practices such as acupuncture and mindful movement. Fostering each resident’s unique strengths, 89% of residents successfully reached his or her recovery goals prior to discharge. 95% of survey respondents reported their ability to maintain independent community living. The Touchstone team provides an opportunity for residents to equip themselves with lifejackets and skills to prepare for their next journey through unknown waters.
“ The staff at TRT spent a lot of time with me … I felt their insight and care helped me heal and grow in ways I did not know possible. I thought parts of me would always be broken, but in my three months of working closely with staff, through the extra time they were willing to put into my recovery, I feel I have healed well beyond my diagnosis and developed. I feel safer and freer than I have in over 15 years.” - IRTS Client
“ Being a part of Touchstone’s IRTS team has offered me a chance to help men and women in their greatest time of need, and support them as they advance along their journey to calmer waters. The transition from the first day when my assistance is intensely needed, to day 30 when they are navigating more and more on their own, then to day 90 when they are able to say good-bye and return to the community with the knowledge that they can make it.” - IRTS Staff
4
A Tributary of involvment
supporting a strong, stable whole
Care Coordination Being certified disabled by the Office of Social Security means a person has a disability that is so severe it disrupts their ability to work and earn a living wage. In many cases it means living below the poverty line and running into social, economic and practical barriers on a regular, sometimes daily, basis. The Touchstone Care Coordination program has the unique and meaningful opportunity to provide a service that reduces the negative impacts of living with a disability, and increases whole person health and quality of life. Touchstone clients receive in-person support, guidance and assistance to ensure they have access and transportation to primary and specialist health care, mental health services, assistance maintaining insurance coverage as well as social service support, including help addressing deficits in basic needs like substandard housing or not enough food – a tributary of support tapping into strengths and engaging the needed supports to ensure a stronger more vital life.
138% INCREASE OF CLIENTS SERVED IN 2011. The intensive program ensures our Care Guides have the time to work directly with our 470 certified disabled clients between the ages of 18-64. Each client receives direct service each month and additional coordination and collaborative work with other providers. This resulted in more than 77% of Care Coordination clients connecting to a Health Care Home, 80% connecting to a primary care doctor and 30% of clients receiving mental health targeted case management as a part of their service.
“ Because of Touchstone, I can deal with crisis. I lost my wife and thought I didn’t have any reason to live, but now I am supported and not using drugs because of Touchstone. I feel like I have grown.” - CC Client 5
S h i n i n g o n t h e s u r fac e
Intensive Community Rehabilitative Ser vices and Targeted Case Management Touchstone’s Intensive Community Rehabilitative Services (ICRS) and Targeted Case Management (TCM) have 140 distinct paths of recovery. Each journey progresses because of the program’s unique web of support helping clients rise to the surface. No two paths are identical because every individual is unique. No two paths require the same process because life’s challenges are different for everyone. No two paths draw on the same strengths because the skills, talents and abilities of each client are personal. The ICRS model supports individuals who can live independently in the community when they have the structure, consistency and skill-building support they need. Touchstone’s eclectic team of therapists, nurses, psychiatrists, social workers, and healing arts experts delivers effective integrative care to match each client’s recovery vision and help them achieve hope, healing and well-being. Each client’s needs vary within a week or month. To best meet evolving needs, the staff incorporates appropriate support methods and techniques meeting the client where they are on that day.
6
It is with this understanding that the ICRS team meets multiple times a week with clients and each other to help navigate new ways to achieve success when a new obstacle appears or a recurring challenge needs a new perspective. Because of this approach, clients are able to break through their barriers and shine on the surface.
90% of clients made progress along their recovery path. Because of the collaborative approach to well-being and independence, 90% of ICRS/TCM clients experienced progress along their personally defined recovery path. 96% were able to remain in the community, and 97% maintained stable housing. “ My current team, including my nurse, case manager and psychiatrist does a tremendous job. Touchstone has done more for me than any other person or organization.” - ICRS Client
Stable Waters of community
Assisted Living Game night, men’s group and walking club are just three examples of the more than 2,400 community gatherings and outings held in 2011. It is the community building activities and the more than 5,000 meals celebrated together in the dining room, on the outside picnic tables or in a neighborhood café that lead residents to say happiness, reliability and community are the words that describe Touchstone Assisted Living.
“ The sense of community has helped broaden my health and well-being through togetherness and friendship. I feel accepted.” - AL Client
The goal of Minnesota’s premier assisted living program serving adults living with serious mental illness is to create a community balancing independence and interconnection. The New Hope based, scattered-site program has successfully created an environment which helps individuals reach new levels of purpose, achievement and camaraderie. Success includes working or volunteering in northwest Minneapolis, participating in the weekly game night in the community room and successfully managing illness symptoms. The strong sense of community is made possible because individuals feel empowered, have a voice that is heard and have a network of people dedicated to helping them reach their desired goals. Because of this success, Touchstone Assisted Living clients are exceeding the goals of MN 10x10 with more than half of residents exceeding the age of 54, successfully managing medical conditions and mental health symptoms, and utilizing primary and specialist medical care instead of emergency medical care services.
95% of clients remained integrated in the community. During 2011, 92% of assisted living resident’s maintained stable housing, 95% remained integrated in the community not needing hospitalization for mental health support and 54% were employed, volunteered in the community or participated in education.
7
THROUGH COMMUNITY COLLABORATION
Intentional Community Touchstone’s Intentional Communities were the first of their kind in the state of Minnesota more than 6 years ago. Today, the two peer-guided and managed communities are sailing the seas of consensus and collaboration. “ Being a member of the Intentional Community has offered me support to manage my illness when I had no supports before. By having the support of other members, I have strengthened my relationships, am able to communicate my feelings and needs, and have gradually replaced all those old negative tapes that were holding me down. The staff support has contributed to my learning skills and building my self-confidence. I have completed the training for peer support specialist and hope to be employed some day as a peer counselor.” - Intentional Community Client
8
The 40 intentional community members charted their own course, worked collaboratively as a team to navigate and steer and because of their ability to work together and support each other’s needs they sailed the seas of success. Touchstone’s team of Intentional Community staff served as the vessel for the community members while the members themselves reached the program’s intended destinations. The intentional community model is one of peer support designed so that individuals and the community as a whole can thrive. Key areas of member and community success in 2011 included two successful retreats planned and attended by the members to look at how things are going and to make plans for the coming year. Working committees and skills training groups have come from the retreat planning. Members participated in giving feedback to Touchstone about services. During 2011, 97% of community members maintained stable housing, 97% remained integrated in the community, not needing hospitalization for mental health support and 100% maintained their living skills.
Engaging Strengths
a n d De l i v e r i n g He a l t h b y t h e N u m b e r s i n 2 0 1 1
In 2011, Touchstone Mental Health served more than 800 men and women with individualized health and wellness support; meeting their mental, physical, social, emotional and spiritual needs. All clients were guided on the importance of scheduling, attending and following-up with a primary care physician to discover their current health status, resulting in more than 50% of our community’s most vulnerable receiving an annual physical. Touchstone staff redoubled their efforts to educate all clients on the importance of diabetes awareness, risk factors and symptoms to help them beat the odds of developing the life debilitating disease, which leads to reduced life expectancy and diminished quality of life.
More than 280 healing arts services were delivered, including acupuncture, healing touch, mindful movement, and art therapy.
1,234 groups and 22,592 individual support sessions. Our team supported clients, residents and community members by facilitating more than 1,234 group and 22,592 individual support sessions resulting in improved ability for our clients to live independently with housing and community support.
93% would strongly recommend Touchstone to friends and family.
94% Liked the services they receive at Touchstone.
86% feel they have learned how to better manage their health.
90% Feel they belong to a community and have people who support them.
“ I believe the Touchstone team prevented me from
“ I would truly recommend this agency to people dealing
committing suicide. I think they saved my life and have
with mental health or anger issues. I received great care
given me all kinds of skills to become self-sufficient. “
from staff.”
- Touchstone Client
- Touchstone Client
Results from Touchstone’s annual client satisfaction survey with 41% of active clients responding.
9
Statement of Financial Position a s Assets
of december 31, 2011
Liabilities & Net Assets
Current Fixed Other
2,461,321 254,548 266,851
T o t a l
2,982,720
Current Liabilities Net Assets Unrestricted Net Assets Temporarily Restricted Net Assets T o ta l
Statement OF Activities Ye a r
2,223,945 496,307 2,982,720
ended december 31, 2011
Support & Revenue
Total Expenses
Medicaid Government Contracts Managed Care Medicare Room & Board Un(Under)Insured Group Residential Housing Investment Income Donations Special Events In-Kind Contributions
Program Services 4,079,193 | 91.2% Management & Administrative 217,044 | 4.8% Capital Campaign 142,035 | 3.1% Fundraising 29,883 | 0.0% T o ta l 4 , 4 6 8 , 1 5 5 | 1 00.0%
2,397,222 | 46.0% 880,717 | 16.9% 906,732 | 17.4% 31,626 | 0.6% 134,764 | 2.6% 125,959 | 2.4% 111,554 | 2.1% 3,821 | 0.1% 578,536 | 11.1% 40,442 | 0.8% 750 | 0.0% T o t a l 5 , 2 1 2 , 1 2 3 | 100.0%
10
262,468
Program Expenses 2 0 1 1 Program Expenses
Residential Treatment Customized Living Intensive Community Rehabilitiation Intentional Communities Targeted Case Management Care Coordination Healing Services T o ta l
1,119,288 1,019,158 731,883 386,487 315,001 480,963 26,413 4,079,193
11
Thank you Donors and Volunteers. Your support makes it possible for us to assist more than 800 men and women to engage their strengths every day so they can lead lives filled with hope. Because of your support Touchstone Mental Health is able to consistently deliver innovative programs of excellence that deliver health and well-being.
Thank you.
12
Our Donors
J a n u a r y 1 , 2 0 1 1 – De c e m b e r 3 1 , 2 0 1 1
Pinnacle
CorE
$5000+
$250-$499
Donors providing our Culminated Success
Donors providing our Fundamental Heart
Michael and Leslie Connelly Richard and Donna Hansen
Anonymous (1) Bharati Acharya & Karen Boothe Lynette Anderson and Dan Bale Sharon Anderson & John Logan Glenn Andis Cynthia Baier & Scott Swenson Gwenn Branstad Julie Brekke Jonathan Burris Ray Cullinan Sara Ann and Daniel Currell Susan Denk Sarah and Fredrick Deschamps Michaela Diercks Signe and Maurice Dysken Wasil Fiedorow Michael Gardos Reid Susan Haigh Sharon Hundley Sharon Johnson Emily Legace Julie Lesser Gary and Barb Milton Nasreen Mohamed David and Judy Myers Michelle and David Plocher Katherine Pollock Barb Radtke and Julie Ryan Jennifer Roeser Tonya Rowe Heidi Schreiber
Ke y s t o n e
$1000-$4999 Donors providing our Cohesive Stability
Anonymous (1) Tim and Holly Cashin Merrie Kaas Carl and JoAnn Meyer Joan Niedfeldt Liz and John Sjaastad Ken and Mary Sutherland Ann Wilczynski Pillar
$500-$999 Donors providing our Principle Support
Anonymous (1) Glen and Sandy Albert Eric and Jennifer Baumgartner Amy and Mike Dickson Morgan Edstrom Leigh Erin Irons and Ryan Brauer Nichole Fairbanks Thomas Judd Merrie Kaas Martha Lantz Molly and Chris Lee Marshall and Katie Lichty Kim Makie John McDonough Bruce O’Leary and Michelle Wincell O’Leary Clare Poulose Shelly and Steve Rucks Dick and Rita Sanderson Jeff and Ardella Schoeneck Martha Shipp Beth St. John Kehoe Lawrence Stirtz Marjorie Van Slyke Marjorie Wherley Margaret Winchell
Cornerstone
$100-$249 Donors providing our Firm Base
Anonymous (1) Roxanne Abbas Sue Abderholden David Adams Ellen Altman Ty Anderson Emil Angelica Susan Arneson Jeff Arundel
Ruth Baeumler Gay Bakken David Baune Kari Baune Bruce and Judy Bernier Deborah Bohn-Kietzer Eric Bosler Sarah and Walter Broughton Jean Bundt William Anthony Callahan David Carlson Linda Chlan and James Grindle Steve Cramer Patti Cullen Steve Dahl Barb and Sara Delaney Caroline DeVinck Nancy Devitt Nancy and Robert Dillon Gail Dorfman Meghan Elliott Sara and James Evans Karen Finck Jane Garvin and James Jacobson Scott and Candace Gislason Paul Goering Cynthia Gross Linda Halcon John Hastings Jack Hauser Megan Hertzler and Aaron Gebauer Jennifer Holman Nancy Houlton Karen Hovland Leah Janus Mary Jarvis and Joel Pribnow Cal Jenson Lorrie Johnson Bethany Kois Diane Kulnmann Nels and Rae Langsten Glade and Lois Lantz Ann Lee and Robert Barbeau Leonard Lichtblau Carolee Lindsey Cindy and Paul Lorah Kim Lowe
Jeffrey and Rebecca Maciej Susan Matthies Kelly McDyre Mary Ann McLeod Margot McManus Kristen Merritt Michael Noble Jamie Pfister Thomas Pittz Kathie Prieve Connie and William Riggs Chris Royal Carol Rynders Judi Sateren Linda Satorius Peter and Geri Scherer Barbara Scoll Susan Shimota Rhonda Shwaid Judy Soderberg Amy Spartz Gregory Spartz Rebecca Spartz Ed Stark Robin Stubblefield Richard Terzick Sue Towey Sarah Truesdell Kari Valley Wendy Waddell Elena Walker Pamela Wandzel Darrell Washington Priscilla Williams Gary and Cary Zahrbock Foothold
Up to $99 Donors providing our Chief Foundation
Anonymous (7) Sandra Anderson Louise Anderson Mark Anderson Karen Berg-Moberg Teresa Berg-Nelson Stacy Bettison Birgit Birkeland
13
Our Donors
J a n u a r y 1 , 2 0 1 1 – De c e m b e r 3 1 , 2 0 1 1
Patrice Blaeser Ingrid Bloom Andrea Burns Susan Campion Kathy Cashin Don and Betty Cashin E.C. Christofferson Lydia Conn Helen Cowhey Ben Diederick Peter Dorsen Susan Edmonds Mary Favre Jennifer Garber Charles Garetz Lyn Gerdis Brian Geurts Ann and Brian Gleeson Dale Goulett K Bryant Greathouse Ernie Gunderson Bryan Hamel Todd Harmsen Christine Harnack Jennifer and Travares Harris Jeremy Harvey Mary and Terry Hearst Anthony Helmer Kyle Henry Charlyne Hovi Pam Howell Kathleen Hustad Lynn and Jean Hyland Mary Jones Kim Klose and Sara Ford Robert Kumagai Karl Lambert Karen Lee Renee Levesque Charles and Bonnie Lingbeck Abigail Loosen Fiometta MacKinney Phil Manz Neha Markanda Luis Martinez Katey and Mark McCabe
14
David Miller Peg Murphy Beth and Joeseph Naughton Nathan Nerland Tari Nichols Mary Novak Melissa Palank Dawn Peterson Brenda Pflaum Jessica Pierce Brad Pint Abby and David Pinto Elizabeth Platt Gretchen Prohofsky Laurel Pugh Christine Pulkrabek Helen Raleigh and Ron Bell Thomas Raymond Renee Reed Joel Reiss Cheryl Robertson Ron and Tamara Robinson Nancy Rodenborg Mary Kay Romportl Kathy Rothstein David Sagula Anelise Sawkins Carrie Seele Gabrielle Sigel Monica Smith Jennifer Stevens Nena and Aaron Street Kellie Stricker Karin Tellekson William Underwood Donna Warner Barbara Warren Maryann Watters Jane Welter-Nolan Kathleen Whiteford Rachel Wittrock Maureen and Marc Wosepka Claire Wright Sunny Yee In-Kind Support
Ryah Lund
Minnesota State Fair Twin Cities Jazz Festival F o u n d at i o n s a n d C o r p o r at e Sponsors
AAG Designs Bremer Bank Fredrikson and Byron, P.A. Land O’ Lakes Foundation Medica Foundation Michelson Foundation Northern Lights Combined Federal Campaign Otto Bremer Foundation Piper Family Fund of The Minneapolis Foundation Sykora and Santini PLLP Thomson Reuters Thrivent Financial for Lutherans Foundation United Behavorial Health Wells Fargo Foundation Xcel Energy D o n at i o n s In Honor
In honor of Helen Raleigh Lynette Anderson In honor of anyone with any sort of Mental Illness Dawn Peterson In honor of Chris O’Connor Beth Naughton In honor of David Jacobs Rebecca Spartz In honor of Dr. Narasimha Acharya and Prema Acharya Bharati Acharya In honor of Kathy Ann Cashin Don Cashin, Mary Sutherland, and Tim Cashin In honor of Sarah Brew Gabrielle Sigel In honor of Jim Pappas Sue Towey In honor of JoAnn Meyer Susan Arneson In honor of Joanna
Julie Brekke In honor of Joetta Kritta Kelly McDyre In honor of Katherine Pollock Claire Wright In honor of Liz Sjaastad Michael Noble In honor of Maria Cheryl Robertson In honor of Mark Bryant K Bryant Greathouse In honor of Merrie and Susan Cynthia Gross In honor of Merrie Peter Dorsen and Nancy Dillon In honor of My Brother Clare Poulose In honor of My brother and your amazing work Mary Novak In honor of My Grandmother Tamara Robinson In honor of Pete Feigal and Scott Feigal Jennifer Garber In honor of Shean Soderberg Judy Soderberg D o n at i o n s i n Me m o r y
In Memory of Bobbi Lichtblau Leonard Lichtblau In Memory of Bonnie Neddersen Scott Gislason In Memory of Craig Carufel and Eric Patrice Blaeser In Memory of Cynthia Riggs Helen Raleigh In Memory of Justin Jogodka Jennifer Roeser In Memory of Kathy Buckholtz Martin Elena Walker In Memory of Ken and Elaine Gunderson Ernie Gunderson In Memory of Lawrence Badje
Lyn Gerdis In Memory of Scott Sanderson Dick Sanderson In Memory of Timothy Perkins David Adams Mar c u s C u l l in an Me mo r ial F u n d
Donations made in memory of Marcus Cullinan Ray Cullinan and Morgan Edstrom V o l u n t ee r s
Sue Peterson Jennifer Hagel Larissa McCarthy Bridget Ertelt Heather Kaveney Erin McWilliams Grant Gregory Jill Barger Pennie Bucilla Debora Sowers Jenner Stevens Tera Killbride
Board of Directors Leslie Connelly Merrie Kaas, Ph.D. Donna Langer-Hansen Katie Lichty, Esq. JoAnn Meyer John Sjaastad Leigh-Erin Irons, Esq. Darrell Washington
C a p i ta l C a m pa i g n Thank you to those Individuals and Foundations who supported Rising Cedar in 2011
Donna Langer-Hansen Sue Abderholden Michelson Foundation Otto Bremer Foundation Piper Family Fund of The Minneapolis Foundation Wells Fargo Foundation
15
ASSIST E D L I V ING APART M E NTS 7376 Bass Lake Rd New Hope, MN 55428 Voice: 763-536-8134 Fax: 763-536-8893 assistedlivinginfo@touchstonemh.org C AR E C OORDINATION 2829 University Ave SE, Ste 400 Minneapolis MN 55414 Voice: 612-874-6409 Fax: 612-874-0157 carecoordinationinfo@touchstonemh.org I n T E NSI V E C O M M UNITY R E HA B I L ITATION S E R V I C E S 2829 University Ave SE, Ste 400 Minneapolis, MN 55414 Voice: 612-874-6409 Fax: 612-874-0157 intensiverehabilitationinfo@touchstonemh.org INT E NTIONA L C O M M UNITI E S 310 East 38th St, Ste 223 Minneapolis, MN 55409 Voice: 612-767-3881 Fax: 612-870-3772 intentionalinfo@touchstonemh.org R E SID E NTIA L TR E AT M E NT 2516 East 24th St Minneapolis, MN 55406 Voice: 612-722-1892 Fax: 612-722-1983 residentialinfo@touchstonemh.org TARG E T E D C AS E M ANAG E M E NT S E R V I C E S 2829 University Ave SE, Ste 400 Minneapolis, MN 55414 Voice: 612-874-6409 Fax: 612-874-0157 casemanagementinfo@touchstonemh.org TOU C HSTON E AD M INISTRATI V E O F F I C E S 2829 University Ave SE, Ste 400 Minneapolis, MN 55414 Voice: 612-874-6409 Fax: 612-874-0157 info@touchstonemh.org
16