TOURISM INDIA MARCH 2020 by TOURISM INDIA

March 2020, Vol 22, No. 11

SAN FRANSCISCO MAGICAL KENYA INDIAN TRAVELLER MP & KERALA IN RT COVID 19 & TOURISM

TRAVEL UNCERTAINITIES

March 2020 Tourism India

Editor’s Note

Cocoon days of uncertain Business and living...

eadlines are coming as Flights grounded …ITB cancelled…ATM postponed… …Destinations closed... Jobs at risk…. Uncertainty starts roaming around the world. Cancellation news is coming from all over the world to every computer of tour operators, Hoteliers, Homestays, Event organisers, all the door are being closed due to the rapid spread of the new coronavirus (COVID-19 we are reeling under a world of unknowns... History always showed us that recovery from outbreaks can be slow and painful but the implementation of good organizational strategies will help for resilience in hard times. The travel, tourism, and hospitality sector need to implement contingency plans about adjustments for the time, which travel rebounds quickly once the colour change. UNWTO formed the Global Tourism Crisis Committee to join every part of the tourism sector as well as leading international institutions together to create a united response to mitigate the impact of COVID-19 and prepare tourism for recovery Now it feels like there are too many disasters around the world and not enough relief. There is no definitive commentary only assumptions are in the Air. The economic slowdown in 2019 and geopolitical issues had already made major and evolving challenges to the Tourism Industry and now the outbreak of Coronavirus COVID-19 is being shut down the

sector.. Indian tourism and hospitality industry has witnessed a potential job loss of around 3.8 crore, which is around 70% of the total workforce, due to the Covid-19 impact. The worldwide spread of COVID-19 is causing devastating disruption to people’s lives and global economies. According to The World Tourism Organisation’s (UNWTO) latest estimate, international tourist arrivals could fall by 20-30% in 2020, translating to a decline in international tourist receipts of between US$300-450 billion. Demand for travel and tourism has collapsed and there has been an unprecedented decline in air traffic. The research by WTTC shows that the sector is supporting one in 10 (330 million) jobs, making a 10.3% contribution to global GDP and generating one in four of all new jobs which reveals the vital role of Travel & Tourism in powering the recovery of the region’s economy. WTTC calls the governments around the world to protect Travel & Tourism as the backbone of the regional and global economy, which is currently in a fight for survival. Around the world, Healthcare machinery is being undertaken many kinds of research to develop the vaccine for Corona Virus. This time our battle is so unexpected but as a society, the philosophy of support to each other will help us to move forward. Let us prepare for the worst while hoping for the best and pray for the headlines to change in the coming days. Rajani A Editor

March 2020 Tourism India

Contents March 2020

VOL 22 NO 11

MANAGING EDITOR Ravisankar K V EDITOR Rajani A EXECUTIVE EDITOR Raadia Mukadam RASSOCIATE EDITOR G. Ajithkumar ART EDITOR N Bhattathiri DIRECTOR - DESIGNS Anand Sankar PHOTOGRAPHERS Vivek R. Nair, Murukesh Iyer

WILL TRAVEL & TOURISM BE COVID-19â&#x20AC;&#x2122;S BIGGEST CASUALTY?

Corona effect ITB Berlin 2020 cancelled

ITB India 2020 will be postponed to April 2021

Kerala registers highest growth in total tourist arrivals since 1996

Responsible Tourism Kerala inks MoU with Madhya Pradesh

COVID 19 outbreak Kerala issues 11 pointS guidelines

Modern Indian Travellers Survey by Hilton

Artificial Intelligence the Future of Travel Industry

SOTC ANNOUNCES Honeymoon packages for newly weds

Sarovar Hotels expands in Gujarat

BUSINESS & EDITORIAL ASSOCIATES NEW DELHI D Anilkumar +91 9868123311 MUMBAI K V Satyanath +91 9745598126 KOLKATA Jayasree Singh +91 943306033 BANGALURU Damodaran K Nair +91 8310955261 PONDICHERY Ramasubramanian +91 9894977161 EDITORIAL & CORPORATE OFFICE TOURISM INDIA PUBLICATIONS PVT. LTD A-29, KUMARA VILAS, ELANKOM GARDENS, VELLAYAMBALAM, SASTHAMANGALAM P.O., TRIVANDRUM, KERALA, INDIA 695010 TEL: +91 471 2315256 MOB: 9947160531 CONTACT US Editorial Enquiries editor@tourismindiaonline.com Mob: +91 9847060531 Advertisement Enquiries marketing@tourismindiaonline.com Mob: +91 9745598126 Circulation & Subscription Enquiries circulation@tourismindiaonline.com Mob: +91 9947160531 Online Edition www.tourismindia.org www.tourismindiaonline.com Digital Edition: https://issue.com/tourismindia No part of this magazine may be reproduced without the written permission of TOURISM INDIA PUBLICATIONS PVT LTD. All rights reserved Copyright @2020

Printed and Published by Ravisankar K V on behalf of TOURISM INDIA PUBLICATIONS PVT LTD, A-29, Kumara Vilas, Elankom Gardens, Vellayambalam, Sasthamangalam P.O., Trivandrum 695010 at Aarsha Offset Graphix, Mettukkada, Thycaud.P.O., Trivandrum- 695014 Editor: Rajani A

March 2020 Tourism India

Contents 30

Avis India & quikkIndia sign a partnership for electric fleets

Leisure Hotels Group Unveils The Hideaway Greater Noida

Appointments RAviz Hotels

Kochi to host the first ‘WATconnect’ series from World Architecture Travel

Relish at Krabi with Avani Hotels & Resorts

The Paparoa Great Walk

Magical Kenya eyes 20% tourism growth from India in

Abu Dhabi TOURISM showcases cultural agenda

SAN FRANCISCO TRAVEL STRENGTHENS ITS MARKET POSITION IN INDIA

Dine Like a Star at Celebrity Owned Restaurants

Royal Caribbean Deploys Ships In Support Of Humanitarian Efforts

TENCEL Home offer sustainable alternatives for hospitality industry

TRAC Rep to represent Cheval Collections March 2020 Tourism India

By Aradhana Khowala CEO & Founder, Aptamind Partners

OPINION / TRAVEL

WILL TRAVEL & TOURISM BE

COVID-19’S BIGGEST CASUALTY?

we are dealing with a potentially proliferating, multi- dimensional risk landscape with long term consequences and more questions than answers

hile the far-reaching impact of coronavirus on the travel, tourism and hospitality sector is not fully clear, the pause on travel and the disruption on the movement of billions of people, their associated expenditure and its sudden displacement has had massive ramifications on national, regional and local economies and employment across the world. If the listed stocks are indicators, Airline stocks are down 40%; hotel stocks are down 30% and OTA’s are facing a massive hit to revenues with global booking decline of 10%. The Aviation sector is in a crisis zone as plummeting demand has meant cancelled or reduced routes, voluntary unpaid leave to staff, hiring freeze and delayed or cancelled aircraft orders and

March 2020 Tourism India

What was not a problem two weeks ago because it was not my problem is today everyone’s problem. Businesses across the value chain are moving to survival mode which means preserving cash reserves, stepping up emergency cost-saving measures, reducing costs, negotiating and seeking extensions or capital cost reductions and the banal task of trying to survive and remain in business till the crisis unfolds so when demand and consumer confidence returns you are in a position to take advantage of it. now weaker carriers going out of business. The situation is no different for hotels and extended value chain in the sector and the base case assumption is that businesses would be impacted for the whole year and beyond.

A WORLD OF UNKNOWNS

What we know from recent events, market and consumer behaviour over the last two weeks is we are dealing with a potentially proliferating, multi- dimensional risk landscape with long term consequences and more questions than answers. The biggest anxiety is being confined into any space – cruises, airlines, hotels and worse being quarantined. Even the most rational amongst us tend to experience a complete lack of ability to shut the panic button off. It is a frustrating situation which is exacerbated in the case of Coronavirus as we are wading in a world of unknowns including if business interruption with

COVID-19 can be covered under “Force majeure” clause. 1. Market sell-off 2. Wealth shrinkage 3. Drop in demand and consumption 4. Drop in consumer confidence 5. Price war, SME bankruptcy 6. Panic and uncertainty 1. Fatality rate vs contagion rate - 3.4% is the WHO quoted rates but while the positive tests, hospitalisation and deaths are visible, there might be millions of mild, asymptomatic, invisible cases which is underestimating the damage. 2. Incubation – People with COVID-19 generally develop signs and symptoms on an average of 5-6 days after infection (range 1-14 days). But this is not beyond question. 3. Immunity – Does the virus provide immunity or can it recur? This gives us information about the longevity of this disease and can help focus the efforts accordingly. 4. Containment – The origin was China but cases are now all over the world and it is spreading to countries with low travel linkages with China. Is containment really working and if the entire world is likely to be exposed, are we better off getting on with business as usual? 5. Seasonality – The common cold is seasonal. Will April be the end of this and warmer weather means this goes away like influenza? There is no definitive commentary only assumptions at this point. 6. Vaccine – There is a lot of research being undertaken to develop the vaccine and the healthcare machinery is fully behind it. What

is not clear is if a vaccine is two months or a year away.

HOW PREPARED ARE YOU WITH A CONTINGENCY PLAN?

We in the travel, tourism and hospitality sector need to plan and be ready to implement contingency plans based on what we know. Then we need to think about how we will make adjustments for the whole year because when it does, travel rebounds really quickly once the headlines change. And we are all hoping and praying for those headlines to change in the next 30 days. History shows outbreaks tend to have a noticeable effect on consumption and recovery can be slow and painful but below are a few easy to implement steps both operational and strategic which organisations might find useful to brace through the hard times.

Operational measures

• Look after the team – boost morale, provide and plan for flexible working hours and options, welcome voluntary holidays, ensure healthcare provision to staff and their families. • Establish an emergency taskforce and communicate with government, medical authorities with daily monitoring of outbreak trends and regular macro-trend updates • Internal alignment which sends a clear signal to the customer that you are in control as an organisation – it includes basics like making available hand gels, masks, front office team being able to do a quick temperature tests, daily briefings, updates etc. • Travel policy modifications and considerations based on

outbreak trends.

Strategic measures

• Adjust financial targets and KPIs as relevant for management and team • Focus on growing lesser affected markets and local markets. Empower management to take decisions like temporary/ part closure depending on local market dynamics • Cash is King – preserve cash including raising levels of authorisation for payments • Avoid price drop - there are no winners in a price war and it can take months or even years to return to pre-crisis rates. Focus on pragmatic, customer-centric service instead. • Keep a close watch on segments and plan for buffers – local events, local F&B, proactively respond to changes in consumption scenarios. • Allow for increased marketing investment when business rebounds and strengthen strategic partnerships. • Use the opportunity to enhance internal capability of the company and tackle back up tasks procrastinated during peak performance. Beyond this, learn from the experience and build contingency plans to prepare for future crisis. There will be others! Ask yourself how prepared are you if an employee tests positive in your organisation? What if a guest turns symptomatic or if your hotel needs to be quarantined? As we stare into the crystal ball for answers, prepare for the worst while hoping for the best, wash your hands and sing happy birthday while at it! March 2020 Tourism India

NEWS/ GLOBAL EVENT

CORONA EFFECT

ITB BERLIN 2020 CANCELLED

World’s largest Travel & Tourism event, scheduled to held from March 4-7, 2020 at Germany’s capital city. Tourism India is the Media Partner for this prestigious event

TB Berlin 2020 will not take place this year, due to the rapid spread of the new coronavirus (COVID-19) the Federal Ministry of Health and the Federal Ministry of Economics have stated their opinion that ITB Berlin be cancelled. On February 28, 2020 at 1827 hrs, the responsible health authority of the district of Charlottenburg-Wilmersdorf in Berlin imposed significantly tighter restrictions on holding the event. Among its requirements the authority stipulated that each participant would need to prove to Messe Berlin that they were not from a designated risk area or had not been in contact with a person or persons from a risk area.

March 2020 Tourism India

According to Messe Berlin, the organisers of ITB Berlin, World’s largest Travel & tourism event, It is not possible them to satisfy these requirements overall and they had for weeks made it known that a decision on holding or cancelling large-scale events would only be taken based on the recommendations or instructions of the relevant specialist authorities. Only they possess the necessary information and specialist knowledge in order to draw the right conclusions. Dr. Christian Göke, CEO of Messe Berlin GmbH, said: ”With more than 10,000 exhibitors from over 180 countries ITB Berlin is extremely important for the

world’s tourism industry. We take our responsibility for the health and safety of our visitors, exhibitors and employees very seriously. It is with a heavy heart that we must now come to terms with the cancellation of ITB Berlin 2020.” Chairman of the Supervisory Board of Messe Berlin Wolf-Dieter Wolf said: ”Not once in the 54-year history of the event have ITB Berlin and Messe Berlin experienced a similar situation. We would like to thank all exhibitors and partners from all over the world who over the past few days and weeks have stood by ITB Berlin. We look forward to continuing the trusted relationship with our partners in the market.“

ITB INDIA 2020

WILL BE POSTPONED TO APRIL 2021

ITB India 2021 will be held on 7 – 9 April 2021 in Mumbai Tourism India is the Media Partner for this maiden event

he ITB India organisers have announced to postpone ITB India 2020, originally scheduled to be held on 15 – 17 April at Bombay Exhibition Centre. ITB India 2021 will be held on 7 – 9 April at Bombay Exhibition Centre, Mumbai. Due to the rapid spread of the new coronavirus (COVID-19), there is much uncertainty in the region and around the world. The recent developments continue to be challenging and the following months are very hard to foresee at this stage. To ensure the safety of ITB India’s exhibitors, buyers and visitors, the organisers decided to postpone ITB India 2020, and in a responsible way allow all participants to make necessary ar-

Due to the rapid spread of the new coronavirus (COVID-19), there is much uncertainty in the region and around the world

rangements in a timely manner. The 3-day business-to-business travel trade show and convention will focus on the Indian travel market including MICE, corporate, and leisure travel sectors. Exhibitors from every sector of the industry, including travel agencies and operators, NTOs, business travel and MICE, travel technology, accommodation, and transport companies are all expected to attend.

March 2020 Tourism India

NEWS / STATES

KERALA REGISTERS

HIGHEST GROWTH IN TOTAL TOURIST ARRIVALS SINCE 1996 1,95,74,004 Tourits visited the God’s Own Country includes 1,83,84,233 domestic and 11,89,771 foreign travellers in 2019

ecording the highest growth rate in domestic and total tourist arrivals in 24 years, Kerala attracted around 1.96 crore domestic and foreign visitors in 2019, registering a healthy growth of 17.2 per cent as compared to the figures in the previous year. The total earnings from tourism stood at Rs.45,010.69 crore, notching a robust 24.14 per cent increase. The total number of tourists was pegged at 1,95,74,004, of whom there were 1,83,84,233 domestic tourists and 11,89,771 visitors from abroad. In 2018, the number of tourists visiting Kerala was 1,67,01,068 (domestic tourists

March 2020 Tourism India

1,56,04,661 and foreign tourists 10,96,407). The growth rate in the inflow of domestic tourists was 17.81 per cent while for the foreign tourist arrivals, it was 8.52 per cent. “We have bounced back with great vigour after suffering unprecedented floods and torrential rains for two consecutive years in 2018 and 2019. This is the highest growth rate since 1996. Our figures show that there was a very significant increase in the footfalls from May 2019 and it prevailed till the end of the year,” an elated Mr. Kadakampally Surendran, Minister for Tourism, said. “We are optimistic about sustaining the growth momentum this year also but it will depend on how quickly the world finds a solution to the problem of Corona virus outbreak,” he said. Of the 14 districts, Ernakulam attracted the largest number of tourists (45,82,366), followed by Trivandrum (33,48,618), Thrissur (25,99,248) and Idukki (18,95,422). In terms of statistics, Kerala registered an increase of 27.8 lakh domestic tourists as compared to the previous year. Of this increase, Ernakulam district recorded 6.13 lakh, Idukki 5.62 lakh, Trivandrum 3.25 lakh, Wayanad 2.55 lakh and Kozhikode 2.52 lakh, which were the significant gainers during this period

March 2020 Tourism India

NEWS / STATES

RESPONSIBLE TOURISM KERALA INKS MOU WITH MADHYA PRADESH

Kerala State Responsible Tourism Mission to extend aid to implement projects in MP

aking a cue from Kerala’s successful Responsible Tourism (RT) model, Madhya Pradesh is all set to implement the community-oriented and heritagepreserving RT activities with the cooperation of the Responsible Tourism Mission, under the state Tourism Department. Formalising the tie-up, Ms. Rani George IAS, Secretary, Tourism, Kerala, andMr. Faiz Ahmed Kidwai IAS, Principal Secretary to CM and Tourism Department, Madhya Pradesh, have signed a memorandum of understanding (MoU) in this regard. As per the MoU,which will be valid till 2022, RT Mission will be the implementing agency for Kerala and Madhya Pradesh Tourism Board will take care of the partnership in Madhya Pradesh. Mr. Rupesh Kumar K, State RT Mission Coordinator, will be the Nodal Officer for Kerala and Dr. Manoj Kumar Singh, Director Madhya Pradesh Tourism Board, will be the Nodal Officer for the northern state. Apart from implementation of RT activities, the state mission will extend its support to Madhya Pradesh in 16 areas, including the preparation of the Master Plan for

March 2020 Tourism India

RT protocol for potential destinations. Commenting on the MoU, Mr. Kadakampally Surendran, Minister for Co-operation, Tourism and Devaswom, Government of Kerala said: “Activities of RT Mission in Kerala is the best example for participatory approach in tourism sector. It is a proud moment for us that Madhya Pradesh is starting RT with the guidance and support of Kerala Tourism through its RT Mission.” Ms. Rani George IAS said: “It is a big recognition for Kerala that other Indian states are considering the RT activities as a model and started implementing the initiative in their states.” “This decision of MP Tourism proved that activities of RT Mission of Kerala have significantly succeeded in generating revenue and jobs for local community through tourism and became a model for other Indian states,” said Mr. P Bala Kiran IAS, Director, Tourism. Mr. Rupesh Kumar said,

“Eco-friendly and local community-oriented tourism activities only have relevance, and that only will succeed. The MoU shows that our country has realised the importance of RT.” RT Mission has more than 17,000 registered units under various categories, which can be directly or indirectly linked with tourism and around one lakh beneficiaries across the state. From 1st August 2017 to 29 February 2020, the registered units under RT Mission has generated around 28 crores of revenue from tourism sector. The activities of RT Mission are well appreciated internationally asa model responsible tourism practices/activities and bestowed various national and international awards, including WTM Gold awards and PATA Award for Women Empowerment.

COVID 19 OUTBREAK KERALA ISSUES 11 POINTS GUIDELINES

Help desk set up for the benefit of tourists, who are stranded in Kerala due to travel restrictions

erala Tourism Department has issued an 11-point guidelines to the newlyconstituted District-level Help Desks, firmly instructing them to remain functional round-theclock and provide all assistance to tourists to make their stay in the state hassle-free, provide basic amenities in emergency needs and sort out the issues relating to their visas and quarantine in view of the outbreak of COVID-19. As per the guidelines, the Help Desks should provide all the assistance to tourists who have no prior booking and have sought accommodation in the state. “If rooms are not available in private accommodation options, the matter should be brought to the notice of Managing Director, Kerala Tourism Development Corporation (KTDC) for arranging accommodation in the nearest KTDC property,” it said. Mr. Kadakampally Surendran, Minister for Tourism, Kerala said these guidelines have been issued to beef up measures to curb the spread of Corona virus in the state. “The Health Department had earlier issued travel advisories to ensure the well-being of tourists. I hope the new set of guidelines will enormously supplement the measures being taken by the state government in all earnest to

curb the spread of the contagion,” he noted. Mrs. Rani George IAS, Secretary, Kerala Tourism said the travel and tourism trade has been extending all support to the efforts of the department in providing assistance to the tourists who are in need of help. The trade has already formed groups of volunteers to work in tandem with district tourism officials to handle issues, if any. The guidelines, which were issued by Kerala Tourism Director Shri P Bala Kiran, also mandate the Help Desks to arrange food, water and local transport if there is any instance of emergency assistance for such amenities. It also said expenditure for providing such amenities would be reimbursed by the department later. Further, all the information and

suggestions in the Travel Advisory of Health Department, which were issued on March 13, must be widely disseminated and strictly followed in the district by the Help Desks. The department also made it mandatory for the district-level Help Desks to furnish a daily report to the State-level Help Desk by 3 pm by e-mail (helpdesk@keralatourism.org). Recently Kerala Tourism Department had announced the setting up of round-the-clock help desks in the state capital and district headquarters and also their mobile numbers. The central help desk at the Directorate of Tourism can be accessed by calling 9995454696 (Mr Sajeev KR, Tourist Information Officer) or 9447363538 (Mr Ramesh TP, Tourist Information Officer).

March 2020 Tourism India

NEWS / TRAVEL TRENDS

MODERN INDIAN TRAVELLERS

ASPIRE TO BE TRAVEL EXPERTS, INSPIRED BY TECH AND MOTIVATED BY EXPERIENCES GOING SOLO: MORE INDIAN TRAVELERS INTEND TO TRAVEL ALONE, INSPIRED BY MINDFULNESS, NATURE AND SUSTAINABILITY REVEALS THE LATEST STUDY OF HILTON HONOURS IN INDIA

0% of travelers based in India intend to “go solo” when they travel, as compared to 25% of Asia Pacific travelers, reveals a recent study by Hilton Honors, the award-winning guest loyalty program of global travel and hospitality company Hilton. “travelers, reveals a recent study by Hilton Honors, the award-winning guest loyalty program of global travel and hospitality company Hilton. The research – surveying close to 1,120 avid travelers aged between 20-45 in India and segmented by life stage – explored the travel motivations, aspirations and expectations of the country’s most active travelers. The primary motivation for 66% of these intrepid travelers is to experience “life-changing moments” that push them out of their comfort zone and challenge them to think differently. “Travel is undoubtedly an important part of life for Indians, across

Australia is the most popular overseas destination in the Asia Pacific region for Indian travelers across all segments all life stage segments,” said Manish Tolani, vice president and commercial director, India, Hilton. “They take more trips overseas than their Asia Pacific counterparts and for them, travel plays a formative part in shaping their personality and identity. Solo Travelers, in particular, also recognize that their travel objectives have changed. By traveling to a new destination on their own, the sense of complete free-

The research – surveying close to 1,120 avid travelers aged between 20-45 in India and segmented by life stage – explored the travel motivations, aspirations and expectations of the country’s most active travelers 18

March 2020 Tourism India

dom encourages them to discover themselves.” The November 2019 study, which surveyed avid travelers living in Bangalore, Hyderabad, Mumbai, New Delhi and Pune, revealed some key insights pertaining to Solo Travelers:

Indian Solo Travelers are mindful adventurers

The study revealed they pursue more authentic travel experiences that allow them to travel consciously. Experiences in nature top the list of things Indian Solo Travelers are seeking more of (68%), followed by sustainability (67%). Solo Travelers are also more likely than other Indian travelers to seek ways to nurture their spirituality (66%) and embark on volunteering opportunities (62%). According to the study, the Singles segment of Indian travelers appear to be prioritizing wellness and self-care – as compared to Couples, they are more likely to seek out experiences not only in nature, but also try their hand at sports, outdoor adventures and wellness activities. For example, 70% of Singles surveyed seek out wellness experiences at their travel destinations, as compared to 63%

of Couples.

Australia is the top Asia Pacific destination of interest

Indians are passionate travelers – a whopping 93% state that “My life would be boring if I didn’t travel.” “Feeling unfulfilled if I don’t travel frequently” is more pronounced among Solo Travelers (93%) versus Non-solo Travelers (87%), so it is not surprising that Indian Solo Travelers prefer to travel overseas, looking to destinations that are further afield to satisfy their thirst for adventure. Australia is the most popular overseas destination in the Asia Pacific region for Indian travelers across all segments, with other destinations falling far behind. According to the study, the top destination Indian travelers are most excited to visit in the next 12 months is Australia (31%), compared to Europe (13%), Singapore (11%), Malaysia (7%) and New Zealand (6%). In Australia, Indian Solo Travelers are more likely to be interested in destinations that are off the beaten track, such as Cairns and Byron Bay. Beautiful beaches and spectacular natural landscapes are key draws to Australia for these travelers.

Going Solo

15B SSION PA

SSION PA

IDE & PR

MORE INDIAN TRAVELERS INTEND TO TRAVEL ALONE, INSPIRED BY MINDFULNESS, NATURE AND SUSTAINABILITY

ERE ANYWH

15B 88

AN YW HER E

Latest study by Hilton Honors reveals Indian travelers’ primary motivations to travel

SOLO TRAVELERS

40%

of travelers based in India intend to “go solo” when they travel, as compared to 25% of Asia Pacific travelers

68%

of Solo Travelers look to immerse themselves in nature when they travel

IN Solo Travelers like to be recognised as travel experts, but prefer leaving the planning to others

DREAM DESTINATIONS

Indian travelers dream about visiting

AUSTRALIA

the most (31%). The top three cities are Sydney, Melbourne, Perth

88%

of Solo Travelers prefer to travel overseas – looking to destinations that are further afield

The No.1 reason Indian travelers visit Australia is for beautiful , followed by spectacular natural landscapes

BEACHES

INDIAN TRAVELERS AND TECH

Indian Solo Travelers like to be seen as experts and seek unique travel experiences

As frequent travelers, Indian Solo Travelers look for unique, oncein-a-lifetime experiences and are drawn towards outstanding natural beauty and sustainable options. The study also revealed that two in three Solo Travelers say they like to be recognized as travel experts. However, most Solo Travelers (95%) find the planning process overwhelming, so seek out recommen-

OVER HALF

of Indian travellers feel that hotel brands could adopt more tech to help manage their trip

ALMOST HALF

of Indian travelers value personalisation through tech, more so than travelers from the rest of APAC

dations from travel agents, online reviews or loved ones on the most interesting things to see and do in a destination. “It’s clear that travel is no longer just about a beach getaway or an overseas shopping spree. Travel-

46%

of Indian travellers perceive VR as the key source that could help build knowledge

ers are on a mission to collect as many adventures and unique experiences as possible. This isn’t just because they want shareworthy content to post online, but also because they want to feel productive and that they’ve made the most of March 2020 Tourism India

NEWS / TRAVEL AIRLINE NEWS TRENDS

NEW AGE INDIAN SOLO TRAVELLER

n addition to the above findings with reference to Solo Travelers, the report revealed some interesting insights about Indian travelers across demographics, broken down by segments such as Couples, Young Families and Older Families:

Indian travelers and tech

Indian travelers see technology’s main benefits as improving the travel experience, helping them build knowledge and making travel more fun. • Over half of Indian travelers feel that hotel brands could adopt more tech to help manage their trip, such as push notifications on their mobile devices or digital check-in for a more seamless travel experience • Indian travelers are also more likely to value personalization than Asia Pacific travelers,

March 2020 Tourism India

such as in-room entertainment that is tailored to hotel guest’s preferences • Almost half of Indian travelers perceive virtual reality (VR) as the key source that could help them learn more about travel destinations • Young Families are more likely than others to use augmented reality (AR) / VR tours, viewing them as being “more fun”

their desire to give something back • Two-thirds of Indian travelers say “sustainability and environmental friendliness” impact their destination choice, compared to 39% across Asia Pacific • Increased interest in conscious travel may be behind their desire to seek out travel experiences that allow them to get closer to nature and/or volunteer to give back to the local community

Like many of their fellow avid travelers across Asia Pacific, Indian travelers are interested in experiencing local culture and taking part in activities that give a glimpse into an authentically “local” way of life. • Where they stand out significantly from their Asia Pacific counterparts is their interest in sustainability when they travel and

Australia is the most popular destination in Asia Pacific for Indian travelers, across all segments. • Sydney and Melbourne top the list among all Indian travelers • Sydney and Gold Coast are more popular with Young Families • Melbourne and Perth are more attractive to Older Families

Indian travelers are conscious adventurers

Aussie holiday: most sought-after for Indian travelers

their time. By constantly engaging in new experiences, going to new places, and stepping outside of their norm, they feel that they’re regularly progressing in becoming more well-rounded as well as more knowledgeable individuals,” said Sarah Somerville, senior director, customer engagement, Loyalty and Partnerships, Asia Pacific, Hilton. “Since 2016, Hilton Honors has been offering unique, money-can’tbuy experiences to our loyal guests in Asia Pacific through our Hilton Honors Experiences platform,” Somerville continued. “Members

can redeem the Points they accrue to gain VIP access to sporting events, sold-out concerts, and curated experiences, such as an exclusive meeting and dinner with a world-renowned sushi chef in Tokyo, a behind-the-scenes tour of Bollywood’s Film City, finding yourself at a wellness retreat in Shillim, swimming with saltwater crocodiles in Darwin, or taking a helicopter tour of the Great Barrier Reef. Many of these specially curated experiences empower today’s travelers to travel authentically and get a glimpse of the destination’s local

culture.” Moreover, the award-winning Hilton Honors mobile app puts members in control of personalizing their travel experience. Members can digitally check-in before hotel arrival and select the room of their choice from a digital floor plan. Upon arrival, the mobile app also serves as a Digital Key at more than 4,600 properties worldwide, allowing members to use their smartphones to access their room, fitness center, pool and other hotel areas that traditionally require keycard access.

“Travel is undoubtedly an important part of life for Indians, across all life stage segments,. They take more trips overseas than their Asia Pacific counterparts and for them, travel plays a formative part in shaping their personality and identity. Solo Travelers, in particular, also recognize that their travel objectives have changed. By traveling to a new destination on their own, the sense of complete freedom encourages them to discover themselves” Mr. Manish Tolani, Vice President & Commercial Director India, Hilton Hotels March 2020 Tourism India

NEWS / TRAVEL TRENDS

ARTIFICIAL INTELLIGENCE THE FUTURE OF TRAVEL INDUSTRY

SOTC Travel introduces â&#x20AC;&#x153;Trip Plannerâ&#x20AC;?

ew age travellers in the country are exposed to the power of choice. Having options makes customers more satisfied. They do not wish to be bounded by the traditional rigid itineraries of old, and are looking for personalization and customisation. According to the SOTC India Holiday Report 71% of Travellers across four age groups chose flexibility and customization in holiday preference .Under the age group of 25 and less (Gen Z), 59% respondents preferred flexibility and customisation as the top reason to choose Customised Holidays .Millennials have also played an important role and have embraced technology. Flexibility and customisation was the highest

March 2020 Tourism India

between the age group of 26-35 years (Gen Y- Millennials) with 69% respondents choosing this as the top reason to choose Customised Holidays. With the age group of 36-55 years (Gen X), 61% preferred flexibility and customisation as the top reason to choose Customised Holidays. While 50% respondents in the 56 years and above age group seek flexibility and customisation in their customised holidays To enhance customer experience SOTC Travel has recently introduced an exclusive tool powered

by AI to help customers plan their holidays more efficiently. The feature known as Trip Planner uses data provided by customers, while matching information to approximately 230,000,000 data points, thus creating the appropriate customised itinerary for a customer, according to their preference. Trip Planner is ideal for travellers, who find it difficult to spare time to plan their next visit. Trip Planner suggests services, offers, travel ideas, tips, and alternate plans. In keying the destination of choice and holiday duration, the software arranges a detailed schedule with day-to-day activities mapped out. These activities also offer the customer the best routes to get there (with options), and displays the category of other experiences one can find in the vicinity. The choices presented are open to change, and the travellers can adjust the placement, adding and subtracting activities to suit their pace of travel. Through Trip Planner customers can customise their holidays in seconds based on the preferences while choosing over 80000

‘AROUND THE WORLD IN 70 DAYS’

BY SOTC TRAVEL

The package is designed specifically to take one through a plethora of unique experiences, encompassing the rich culture, heritage, trade, cuisine, and history, of a destination.

n the 70th year of a fulfilling existence and inspired by a widely beloved travel saga, SOTC Travel has curated a special holiday ‘Around the World in 70 Days’ spanning 7 continents comprising of incredible destinations and experiences from across the globe. This holiday experience includes some of the most picturesque destinations, adrenalin-pumping adventures, stunningly beautiful nature and wildlife, natural and manmade wonders that this planet has to offer. According to the SOTC Holiday Report 2019, the destination is today the key influencing factor for most travellers - 79% for less than 25 years, 84% for 26-35 years, 74% for 36-55 years, and 67% for 56+ years. ‘Around the World in 70 Days’ is designed specifically to take one through a plethora of unique experiences, encompassing the rich culture, heritage, trade, cuisine, and history, of a destination. In Cambodia, these include a sunset dinner on Tonle Sap and a journey to the

World Heritage temple Angkor Vat, while Japan offers Samurai Training in Tokyo, the Snow festival in Sapporo, and the hot springs of Hokkaido mountains, along with a spellbinding meeting with the famed Geishas of the Land of the Rising Sun. Further South, in Australia, a tour of the UNESCO World Heritage-listed Sydney Opera House, and a Hot Air Balloon ride at Hunter Valley, followed by a delicious gourmet breakfast, are an absolute must-try, along with Hamilton Island, Cairns, and the Field of Light, an incredible light installation in Uluru, by internationally celebrated artist Bruce Munro. North America, on the other hand, offers a diverse array of experiences, such as the Oahu Submarine Scooter Adventure at Honolulu in Hawaii, visit to one of the world’s most active volcanoes during the Volcano Eco-Adventure Tour at Oahu and more. This unique holiday also covers the many awe-inspiring won-

ders of South America, including the famed Machu Picchu in Peru, the rich history and architectural heritage of Lima, the spectacular Iguazu Falls, guided nature hikes through the majestic Amazon Jungle, and the carnivals in Rio De Janeiro and Sao Paulo in Brazil, along with a journey to the end of the world at Ushuaia, capital of Tierra del Fuego and several more renowned attractions in Norway, Austria and more. Madhavan Menon, Chairman, SOTC Travel Ltd. said, “For seven decades SOTC has opened the world to travelers and has made holidays an essential part of their lives. Over these years, SOTC Travel has constantly been at the forefront of introducing innovative product offerings, expanding its destination market and creating perfect holiday moments for customers. Indian travelers have evolved rapidly, and are now increasingly seeking curated, experience-led holiday propositions.”

destinations making holiday planning fast, fun and easy. With the help of this technology, a traveller can get personalized and intelligent travel solution tailored according to their needs. Daniel D’Souza, President and Country Head Leisure at SOTC Travel said, “Traveller preferences have changed over the years, and it has become crucial to cater to their de-

mands suitably. Technology is revolutionizing travel. A Trip Planner can be used to improve personalisation and tailor recommendations. To personalize customer service further, we have imbibed AI technologies into our customer service portfolio and operations. Trip Planner can guide the traveller on their holiday, suggesting experiences that can be categorised as pop-

ular spots, hidden gems, culture, outdoors, shopping historic sights and more. This innovative feature can also help create an itinerary according to the pace they wish for themselves. We are extremely excited to introduce this novel offering and hope to further enhance and deliver memorable travel experiences to our customers.” March 2020 Tourism India

NEWS / TRAVEL OFFERS

SOTC ANNOUNCES HONEYMOON PACKAGES FOR NEWLYWEDS

Travel major unveiled their offer that aim to deliver unique and immersive experiences at every desired destination

SOTC Travel curates special packages that count exploration, adventure and relaxation as a priority

Mr, Daniel D’Souza President and Country Head Leisure SOTC Travel 24

March 2020 Tourism India

ith new-age honeymooners expressing an interest in a plethora of activities, SOTC Travel – one of India’s leading travel and tourism companies recently unveiled their honeymoon packages that aim to deliver unique and immersive experiences at every desired destination. These include a romantic and relaxing cruise on the Seine river, followed by dinner at the historic Eiffel Tower in Paris, a thrilling ride in the desert in a vintage Land Rover in Dubai, a step back in history through tours of Stonehenge, Windsor and Bath in London, a delightful street food tour in Rome, a dazzling view of New York City through a helicopter ride and much more.

MR. MANOJ MATHEW

AS VICE PRESIDENT – OPERATIONS OF TAMARA LEISURE EXPERIENCES PVT. LTD. Over the years, the company has been instrumental in envisaging the perfect honeymoon for newlyweds with special packages to suit their aspirations. The Indian traveller of today is more open to taking multiple short holidays in a year. With India becoming more accessible to newer destinations, newlyweds/ Couples are now looking to curate special experiences by customising their holidays... Multiple couples have been observed to look for adventure-based activities and increasingly, many couples are using their honeymoon as a time for a well-earned rest and relaxation. Attending local experiences has also become an important aspect of the honeymoon over the years, as observed by the demands put forth by the new-age travellers. Daniel D’Souza, President and Country Head Leisure at SOTC Travel said, “Newlyweds are increasingly looking to explore new destinations that offer unique experiences. We have also witnessed a growing trend for ‘special occasion’ travel. We see a number of customers celebrate their milestone anniversaries and birthdays in life and use these events as an opportunity to bond with their spouses. Thus at SOTC Travel, we have always strived to understand our customers and curate innovative offerings to meet their every wish.”

A thorough Hospitality Professional with over 34 years of service with the Taj Group of Hotels

r. Manoj Mathew a seasoned hotelier will head the Hospitality Division of Tamara Leisure Experiences Pvt. Ltd. as Vice President - Operations from April 2020. Manoj Mathew, a Taj Veteran with over 34 years of service with the Taj Group of Hotels is a Science Graduate and have a Hotel Management Diploma from IHMCTAN Mumbai, the first institute of Hotel Management in South East Asia . Mr. Mathew has had a varied and exciting journey which has taken him from Kerala to Gujarat and from Zambia to Sri Lanka and has established his credentials as an expert in business turnaround and

curator of unique guest experiences. Mr. Mathew a though-leader with a strong value system, is the current President for SKAL International Bangalore and successfully hosted the SKAL Asia Congress2019 which was attended by 300 delegates from all over the world. He lends his Hospitality Expertise as a Member of Tourism Board of Bangalore Chamber of Commerce & Industries (BCIC) and one of the Founder Members of Karnataka Tourism Society (KTS). Manoj Mathew as an avid traveler, nature lover and disciple of global cuisine has a hard time juggling between his professional commitments and personal passions March 2020 Tourism India

NEWS / AWARDS

SOTC TRAVEL

CONFERRED WITH FRENCH AMBASSADOR’S TRAVEL AWARDS The Awards for its endeavours in showcasing France as a premier tourism destination in the MICE segment. Mr. Daniel D’souza, President and Country Head, Leisure, SOTC Travel, Mr. Vishal Suri, Managing Director, SOTC Travel and Mr. Madhavan Menon,Chairman, SOTC Travel Ltd with French honour

SOTC Travel has made it a priority to enhance every MICE experience for its travellers while diversifying the appeal of French destinations to the discerning Indian

traveller.

OTC Travel was awarded the French Ambassador’s Travel Awards for its endeavours in showcasing France as a premier tourism destination in the MICE segment. France is a very popular country for travellers, owing to the plethora of dazzling sights, gourmet meals, wine tourism and rich culture. The SOTC India Holiday Report 2019 revealed that Indian travellers are becoming bolder in their pursuits to explore the world, and are open to immersing themselves in the local culture to get the best experience. Today’s corporate traveller is eager

March 2020 Tourism India

Mr. Vishal Suri Managing Director, SOTC Travel (Extreme Left), Mr. Madhavan Menon,Chairman, SOTC Travel Ltd and Mr. Daniel D’souza, President and Country Head, Leisure, SOTC Travel during the launch of new outlet Urmi Estate in Lower Parel, Mumbai

to discover France’s multi-faceted destinations, influencing travel companies to incorporate exquisite MICE experiences. . In the recent years, MICE (Meetings, Incentives, Conferences and Exhibitions) travel has emerged as a significant travel segment in India. SOTC Travel has made it a priority to enhance every MICE experience for its travellers while diversifying the appeal of French destinations to the discerning Indian traveller. Mr. S.D Nandakumar, President & Country Head – B2B, SOTC Travel said, “This award recognition reinforces our efforts in positioning France as a preferred destination

and our commitment to creating many more tailor-made travel experiences for our esteemed corporate. Our MICE Team has delivered world class experiences which makes us the most suitable partner for France”. The jury consisted of his Excellency, Ambassador of France Emmanuel Lenain, Consul of France, Atout France, Leading hotel chains and was based on the number of passengers in 2019. The French Ambassador’s Travel Awards was recently held at The Chambers, Taj Mahal Palace Mumbai. The Awards have been established to honour outstanding performers in the travel and tourism industry in India.

March 2020 Tourism India

NEWS / HOSPITALITY

SAROVAR HOTELS EXPANDS IN GUJARAT

latest project in the temple town of Somnath.

xpanding its portfolio in Gujarat to 7 hotels, Sarovar Hotels announces signing of its latest project in the temple town of Somnath. It’s a place where a strong trail of religion and legend linger around tourism and daily life. Sarovar already operates hotels in Ahmedabad, Bhavnagar, Gandhidham, Junagadh and Rajkot. Sarovar Portico, Somnath is spread in beautiful landscaped terrain and has aesthetically designed Deluxe, Suites and superior rooms; a multi-cuisine restaurant, well-

March 2020 Tourism India

While the Somnath temple and Somnath beach are the primary places to visit here, Gita Mandir, Balukha Tirtha, Kamnath Mahadev Temple, Somnath Museum are some of the other attractions. The destination is well connected to all important cities of Gujarat.

equipped banquet hall, a rejuvenating spa and Gym for fitness enthusiasts. Commenting on the development, Anil Madhok, Executive Chairman, Sarovar Hotels & Resorts, said, “We are delighted to further expand our presence in Gujarat; Somnath will be our 6th in the state. This development allows us to establish ourselves in the state more strongly. We look forward to welcoming guests to the Somnath and offering them to our signature Sarovar hospitality.”

MOMBASA HOSTS ROUTES AFRICA 2019

Travel and tourism industry in the African continent has contributing 24 million jobs and IATA forecasting 356 million passengers in 2038

ombasa is at the centre of the African aviation industry this week as the city hosts the three-day Routes Africa forum with the latest IATA forecast showing the continent’s aviation market growing to more than 356m passengers by 2038. Over 24 million jobs on the African continent are already supported by the travel and tourism industry. Routes Africa will play a pivotal role in supporting growth in air services and stimulating economic development across the region. Routes Africa 2019 was hosted by Kenya Airports Authority (KAA), a State Corporation that is charged with the responsibility of providing and managing a coordinated system of airports in Kenya.

Mr. Alex Gitari, Ag. Managing Director & Chief Executive, KAA said: “Over the last two years, we have been implementing an ambitious strategy to deal with one of the key challenges also facing the aviation sector in the continent namely, expansion and improvement of capacity at our main airports. Routes Africa is of prime importance, not only to Kenya Airports Authority but to our nation and the region at large. The aviation industry plays a critical role in Kenya’s development agenda.” Steven Small, brand director of Routes, said: “I am delighted so many leading airlines are present to witness the considerable investment that has been undertaken, by the team, to facilitate this increas-

ing market demand.” The remodelling and modernization of Kenyan airports is a key flagship project under Vision 2030, Kenya’s economic blueprint. By encouraging new route development, KAA hopes to grow both passenger and cargo traffic at the JKIA, Mombasa International Airport (MIA), Kisumu International Airport (KIA), the Eldoret International Airport (EIA), all of which are currently undergoing upgrades and infrastructural works. Routes Africa brings together 250 decision makers from airlines, airports, governments and tourism authorities to plan new flights and strengthen existing routes. The excitement in the African aviation market is reflected in the high level airline attendance at the event.

March 2020 Tourism India

NEWS/ TRAVEL

AVIS INDIA & QUIKKINDIA SIGN A PARTNERSHIP FOR ELECTRIC FLEETS

Car rental service provider Avis India is partnering e-mobility service provider Quikk India for developing integrated solutions for corporate electric mobility services

vis India and quikk India have announced a partnership for offering integrated solutions for corporate electric mobility services recently. â&#x20AC;&#x153;We are providing new-age and intelligent electric mobility solutions aimed at employee transportation and chauffeur-driven services in India,â&#x20AC;? Mr Sunil Gupta, MD & CEO of AVIS India, revealed. Under the partnership, Avis India and quikk India have developed an innovative, integrated AI-based model that combines transportation services along with access to a robust charging infrastructure, at costs broadly comparable with those of current ICE vehicles. The association is expected to trans-

March 2020 Tourism India

form the EV space even further, with developments such as better battery performances and reduced costs of EVs likely over the next 1218 months. The service will be first rolled out in the Delhi-NCR area, followed by other metropolitan cities like Mumbai, Bangalore, Hyderabad, and Chennai. With the electrification of mobility requiring close collaboration between all of the ecosystem stakeholders, AVIS and quikk shall also cooperate closely with major electric vehicle manufacturers during the rollout of the new service.

With this partnership, Avis and quikk have positioned themselves at the vanguard of an emerging global ecosystem that is projected to comprise 220 million electric cars and 7 million electric buses by 2030. Dozens of new full-electric models have been announced in India, while the purchase costs for electric cars are also set to achieve parity with ICE vehicles much sooner than expected. A study has revealed that 56% of people would prefer to buy an electric car because they are technologically more advanced and

Under the partnership, both the companies have jointly developed an innovative, integrated AIbased model that combines transportation services first time in India cleaner. However, they want a practical solution for the availability of a charging infrastructure and are concerned about the perceived higher costs, apparent range limitations, and the time taken for charging. “quikk’s solutions allow fleets to migrate to EVs by providing a dedicated rapid charging infrastructure. Our solution is designed around customer needs and is cost-effective

since it optimizes the cost of the infrastructure and reduces vehicle idle and charging times,” said Mr Navjeet Singh Kalsi, MD of quikkIndia. “We are creating a dedicated virtual private network for use by a corporate fleet which scales seamlessly with growing business needs,” continued Mr Kalsi. “We think India will lead the electric vehicle revolution, not only because of the government’s push and the size of the automotive market, but because electric vehicles under score a value consciousness that drives the purchasing decision of the technically-informed Indian consumer.” “We are setting up trials with customers to demonstrate the immediate feasibility of going electric. It is a strategic decision that will reduce carbon footprint, meet our customers’ expectations and create a path to cost reduction in the near future, ” Mr Sunil Gupta, MD & CEO, Avis India

Electric vehicles are becoming more economically viable in India, with announcements of new models with extended range and better performances in the pipeline for the next 12-18 months. A fully electric future looks more proximate than before. “AVIS is one of the world leaders in mobility and car rentals, with a strong global presence, outstanding service, and advanced technology,” Stefano D.M. Sommadossi, CEO of quikk Group, said, “so it is a natural fit for us. We are working with fleet managers that have more than 500,000 vehicles to migrate to electric. We provide an AI-based solution to drive the adoption of electric vehicles for professional use by bringing the cost down and increase the value of electric vehicles by optimising the way that they are used. quikk‘s goal in India is to install 22,000 rapid chargers in our dedicated qWEBs.”

FORM IV Statement about ownership and other particulars about newspaper TOURISM INDIA to be published in the first issue every year after the last day of February 1. Place of Publication

Thiruvananthapuram

2. Periodicity of its publication

Monthly

3. Printers Name

Ravi Sankar K V

Nationality

Indian

Address :

G 8 Kousthubham Thamarakkulam Lane, Sankar Road’ Sasthamangalam (PO), Thiruvananthapuram 695010, Kerala, India.

4. Publishers Name

Ravi Sankar K V

Nationality

Indian

Address :

G 8 Kousthubham Thamarakkulam Lane, Sankar Road, Sasthamangalam (PO), Thiruvananthapuram 695010, Kerala, India.

5. Editors Name

Rajani. A

Nationality

Indian

Address :

G 8 Kousthubham Thamarakkulam Lane, Sankar Road Sasthamangalam (PO),Thiruvananthapuram 695010, Kerala, India.

6. Names and addresses of individuals who own the newspaper and partners or shareholders holding more than one percent of the total capital. Tourism India Publications Pvt. Ltd. A-29, Kumara Vilas, Elankom Gardens, Vellayambalam, Sasthamangalam (PO) Thiruvananthapuram 695010 I , Ravisankar K.V hereby declare that the particulars given above are true to the best of my knowledge and belief. Thiruvananthapuram 01.03.2020

Ravisankar K.V. Printer & Publisher

March 2020 Tourism India

OUTBOND DESTINATION

LEISURE HOTELS GROUP UNVEILS

THE HIDEAWAY GREATER NOIDA Boutique Business Hotel in NCR Part of Groups

eisure Hotels Group, a prominent hospitality chain with 26 operational properties across the country, has announced the launch of its 27th property, The Hideaway at Greater Noida. The opening of this Hotel also heralds entry of the group into the Delhi NCR Region. Located at Knowledge Park I, Greater Noida in Uttar Pradesh, the hotel is located in proximity to the Industrial & Commercial Hub of the area. The hotel aims to fill the demand

March 2020 Tourism India

gap and position itself in the upscale boutique category offering tremendous value for money with distinguished service & experiences. Mr. Vibhas Prasad, Director, Leisure Hotels Group said, “The Hideaway brand is a quintessential Leisure Hotels Group legacy offering worry free slices of leisure time, away from the routine in a tense city climate. Greater Noida, a commercial, industrial & IT hub and a satellite city of Delhi with an upcoming New International Airport & with the India Expo Centre in vicini-

ty already has a thriving hospitality, convention & banqueting business. We expect to corner but a small mind & market share of this existing & growing demand to not just meet but exceed our business goals in the short & long term. The Hideaway boasts of 72 well styled boutique rooms. The hotel offers Premier Rooms and Superior Rooms with round-the-clock in-room dining experience. The Hideaway also offers three dining outlets that include an all-day diner “L’attitude”, and an option to experience far-eastern culinary art at the speciality restaurant “Mikuni”. The Cafetiere at lobby level offers a variety of delicatessen short eats with a choice of beverages. “The hotel is part of an earlier announced expansion plan of adding nine Hotels & Resorts in destinations like Haridwar, Rishikesh, Dharamsala etc. to the group’s existing portfolio through a Rs. 160 crore

The hotel aims to fill the demand gap and position itself in the upscale boutique category offering tremendous value for money with distinguished service & experiences. investment by the end of 2021. We would also be launching our new Hotel in Rishikesh very soon” further added Mr Prasad. Besides the boutique nature of the hotel, an additional highlight of “The Hideaway” will be an almost 50,000 sq. ft of indoor and outdoor venue spaces for conferences & events. Leisure Hotels Group is a prom-

inent hospitality player in northern India and the largest across the state of Uttarakhand. Its portfolio of smart business hotels, boutique resorts, bespoke villas & luxury camps, incorporates beautiful properties in the tourist states & scenic destinations offering leisure, adventure, wilderness, wellness & spiritual experiences. The group is soon coming up with an upscale travellers’ hybrid hotel in Rishikesh under the brand “Bedzzz”. Since the time of the first venture at Nainital - The Naini Retreat in September 1989, the company has had the opportunity to serve the largest number of tourists in Uttarakhand at much sought-after locations i.e. Nainital, Corbett National Park, Haridwar, Rishikesh, Ramgarh, Rajaji National Park, Kausani, Kasauli, Dharamsala etc.

March 2020 Tourism India

NEWS / APPOIMENTS

Mr. Anil George appointed as the General Manager of the Raviz Kovalam

r Anil George has been appointed as the General Manager of The Raviz Kovalam, part of RP Group. An alumnus of IHM Kolkata, and a hospitality veteran with 33 years of international exposure with various international hotel chains. He will continue as General Manager - Operations of Raviz Hotels and Resorts where he will also oversee the operations of Raviz Ashtamudi, Raviz Kadavu and Raviz Calicut.

Ms. Latha Nair, Director of Sales & Marketing of the Raviz Kovalam

s Latha Nair has been appointed as the Director of Sales and Marketing of the The Raviz Kovalam. With her 25 years of Sales and Marketing experience with various international hospitality companies she will be responsible for the entire top line for Raviz Kovalam. She will also be the brand custodian of the newly opened uber luxury Kovalam Palace and in addition will oversee the business development activities for Raviz Hotels and Resorts in the European region.

Ms. Malini Menon, Regional Director of Sales & Marketing of the Raviz Hotels

s. Malini Menon has been appointed as the Regional Director of Sales and Marketing for Raviz Hotels and Resorts based out of Southern Sales and Marketing Office located in Bengaluru from where she will oversee the functions of various Regional Sales Offices pan India. She brings in a rich experience of 23 years in business development, sales and marketing and strategic business analytics.

March 2020 Tourism India

Mr. Ajith Nair, GM - Business Development of the Raviz Hotels & Resorts

r Ajit Nair has been appointed as the General Manager Business Excellence of Raviz Hotels and Resorts. Prior to this he was the General Manager of Raviz Calicut and Head of Learning and Development of Raviz Hotels and Resorts. An alumnus of IHM Trivandrum, his overall exposure in hospitality and operations spans 25 years. He is also responsible for setting up the upcoming hospitality institute of the Raviz Brand.

Mr. Sarath Madathil, Head of Martketing for the Raviz Hotels & Resorts

r Sarath Madathil has been elevated as the Head of Marketing for Raviz Hotels and Resorts. He was formerly the Director of Sales and Marketing for Raviz Ashtamudi, Raviz Kadavu and Raviz Calicut. An alumnus of IHM Trivandrum he has 20 years of extensive experience and expertise in core hospitality experiential sales and marketing. He will also oversee the business development activities for Raviz Hotels and Resorts in the GCC Countries.

Chef Suresh Kumar, Director- Culinery of the Raviz Hotels & Resorts

hef Suresh Pillai has been elevated as Director â&#x20AC;&#x201C; Culinary of Raviz Hotels and Resorts. An accomplished culinary artist who has had successful stints in highly acclaimed European restaurants, he is also a BBC Master Chef holding a celebrity status. Chef Suresh will now oversee and lead the gourmet offerings at all Raviz Hotels and Resorts and the development of the Raviz signature restaurant brand Keraleeyam.

Mr. Pramesh Kumar, Manager- Sales & Marketing of Favourite Kerala Ayurveda & Spa & Resorts

r Prameesh Kumar has been appointed as the Sales and Marketing Manager of Favourite Kerala Ayurveda and Spa, a strategic holistic wellness and authentic Ayurveda division of Raviz Hotels and Resorts. He brings with him 25 years of extensive experience in international wellness promotion and counselling. March 2020 Tourism India

NEWS / AVIATION

FIRSTâ&#x20AC;&#x2DC;WATCONNECTâ&#x20AC;&#x2122; SERIES FROM WORLD ARCHITECTURE TRAVEL AT KOCHI WATconnect has organised its first trip at Cochin, Kerala on January 31, February 1 and February 2, 2020 to explore the works of eminent Architects

orld Architecture Travel (WAT), an international network for architectural tours presents WATconnect, an initiative that will organizes one curated trip every month to different locations for an architecturally explored travel experience. WATconnect aims to enhance professionalism and develop inbound architecture tourism through its refined travel and connections. As a strong step to initiate a dialogue

March 2020 Tourism India

on contemporary practices across India, this will be a programme to compile and explore the post independent architectural scenario with a strong focus on how it reacts to different culture, people and climate in the evolution of India. The programme aims to travel through 12 different Indian cities in 12 months with different groups of architecture enthusiasts and curators in each city. Apart from the curated journeys

to around 40 locations worldwide, WAT has organized The Master Class Series - a set of workshops and seminars focused on stimulating the dialogue around architecture, art, design and culture within the fraternity. It is an exclusive platform for selected architects and architecture enthusiasts to connect with each other on a national as well as international level. The team includes a selected group from the architect, curator,

Cochin has given birth to nationally and internationally renowned architects and architecture practices that stand in the forefront of design today and WATconnect intends to take you through the minds behind the growing architectural developments to share and brainstorm ideas about design, art and architecture. and student fraternity respectively who will be guided to the architecture practices of the prominent and young architects in order to explore their design methodologies and work strategies as well as visit their design projects to draw a clearer understanding. WATconnect has organised its first trip at Cochin, Kerala on January 31, February 1 and February 2, 2020. Cochin has given birth to nationally and internationally renowned architects and architecture

practices that stand in the forefront of design today and WATconnect has explored the minds behind the growing architectural developments to share and brainstorm ideas about design, art and architecture. Participants of WATconnect Cochin include photographer - Andre J. Fanthome, architects Quaid Doongerwala, Bijoy

Ramachandran, Sunitha Kondur, Kushroo Irani and many more from practices all over India. At Cochin, the tour was curated by Architects, Raj Menon and Jills Philip and the team had a trip through the work of notable architects Krishnan Varma, Jacob George, Jayadev, Roy Antony, Peter Gast, Ramesh J Tarakan, Sebastian Jose, and Cyril Paul.

March 2020 Tourism India

NEWS / HOSPITALITY

RELISH AT KRABI WITH

AVANI HOTELS & RESORTS Avani Ao Nang Cliff Krabi Resort marking the brands first entry into Thailand’s resort town of Krabi

vani Hotels & Resorts announces the opening of Avani Ao Nang Cliff Krabi Resort marking the brands first entry into Thailand’s resort town of Krabi, which is renowned as beach lovers’ paradise and an island-hopping Mecca. This will be followed with the opening of Avani+ Koh Lanta Resort later in the year.

March 2020 Tourism India

Centrally located, Avani Ao Nang Cliff Krabi Resort boasts stunning views of limestone formations rising up from the Andaman Sea. Visitors can immerse themselves in the bustling social scene while still being able to enjoy Ao Nang’s natural beauty. The contemporary 178 guest rooms and villas reflect Krabi’s natural landscape, and are

designed to deliver a peaceful sleep experience. The private villas sitting further uphill on the property boast stunning sunset views, with a pool and relaxation area creating a private sanctuary, perfect for honeymooners. The picturesque setting makes an idyllic backdrop for rejuvenation and pampering at the Avani

Launched in response to a growing global group of discerning world travellers whose priorities are style and value, Avani Hotels & Resorts is a contemporary, upbeat brand that delivers the perfect balance of sleep, space, sustenance and service. Spa, with every treatment tailored to the guest’s goal, whether it is to combat jetlag or to relax in pure bliss. Avani Ao Nang Cliff Krabi Resort will feature an elevated swimming pool for spectacular sunsets, along with an Avani Fit designed gym to keep up with any active lifestyle. Families will love the indoor and outdoor playgrounds at Avani Kids, along with engaging family activities. Avani Ao Nang Cliff Krabi hotel will showcase five new dining and drinking venues for a diverse offering to satisfy every taste. Orchid Bar, by the pool, will serve hearty snacks and artisanal cocktails. Pano Café will greet guests every morning with a deliciously replenishing breakfast, from fresh omelettes to traditional Thai rice porridge sets. Sundowners at the resort’s centerpiece, The Cliff, an infinity pool bar overlooking the cliff onto the Andaman, its mesmerizing view complimented with a wide selection of handcrafted

cocktails, wines and craft beer. The Peak rooftop bar opens when the stars come out and serves guests enchanting beverages to chill out beats. Ao Nang Buffet is a popular local hangout, and features succulent seafood freshly caught as well as Thai’s favorites dishes. Its clear waters are dotted with around 200 islands of all shapes and sizes. Visitors come to Krabi from all over the world to scuba dive, snorkel, kitesurf, sail, or just float along Phang Nga Bay into the Andaman Sea. There is no shortage of aquatic activities. For those who prefer to explore the land, there are pristine jungles, mangrove forests, and waterfalls, as well as inspiring temples and quaint villages that welcome visitors all along this coastal province. “The property is not only centrally located but also a boat ride away from island-hopping adventures and we are confident guests will

enjoy the scenic experiences Krabi has to offer,” said Javier Pardo, Vice President of Operations for Avani Hotels & Resorts. Launched in response to a growing global group of discerning world travellers whose priorities are style and value, Avani Hotels & Resorts is a contemporary, upbeat brand that delivers the perfect balance of sleep, space, sustenance and service. Avani Hotels & Resorts currently operates over 30 properties in Asia Pacific, the Middle East, Africa, and Europe, most recently debuting in both Cambodia and Republic of Korea. The brand has a strong pipeline of new properties under development, including in such new destinations as South Korea, the Maldives, Mauritius, and Oman.

March 2020 Tourism India

DESTINATIONS / INTERNATIONAL

THE PAPAROA GREAT WALK The West Coast of New Zealand is the home to the spectacular Haast World Heritage Area including five each national parks and marine reserves.

he first new great walk unveiled in 25 years, Paparoa Track is a multi-day walking track opened in 2019. The tenth Great Walk to be constructed in stone cliffs, beech forest and glades of subtropical nīkau palms at one end, on the climbto a unique alpine setting with incredible views out to the Tasman Sea. The Paparoa Track is of significant meaning to the locals and will act as a tribute to the 29 Pike River miners who lost their lives in the 2010 disaster. The West Coast community has been preparing to welcome visitors

February March 2020 2020 Tourism Tourism India India

to their precious part of the world since the announcement of the track in 2017. Locals, or ‘Coasters’ as they are colloquially known, are well known for their hospitality and extremely passionate about their home. The West Coast is home to the spectacular Haast World Heritage Area, five of New Zealand’s 14 national parks and five marine reserves. Conservation and sustainability are important to the West Coast, where 86 per cent of the land is administered by the Department of Conservation (DOC).

The Paparoa Track was officially opened in an event in Blackball on 30 November 2019 before the first walkers and bikers took the maiden trip on December 1. Due to a recent land slip in the middle section of the track, the Great Walk was only partially opened until December 22. But Walkers were able to reach the Moonlight Tops hut from the east or the Pororari Hut from the west. Commenting on the newly launched track, Hamish Seaton, Track Router – MTB Specialist, “I don’t think any other track in the country has had such a high focus

New Zealand’s 10th Great Walk officially opens and explores some of the most rugged, diverse and untouched environments in the country on minimising impact and then remediating around the track. Within each build crew there has been at least one person dedicated to remediation, so the track is wrapped up and bedded in as soon as it’s built. Six months later the track looks like it’s been there for years. This environmental focus is now rubbing off on other trail projects around the country.”

Fun Facts about the track: l New Zealand’s tenth Great Walk – multi-day hiking trail l First Great Walk designed for both mountain bikers and walkers l The 55km track crosses the Paparoa Range from Blackball (east) to Punakaiki (west) l The track required 41km of new track to be built, as well as 4 major suspension bridges and two new 20 bunk huts with hut warden quarters. l The Paparoa Track links with the Pike29 Memorial Track, a memorial site and interpretation centre commemorating 29 miners who lost their lives in the 2010 Pike River Mine Disaster l The Pike29 Memorial Track will open once efforts to re-enter the mine have been completed and the site is transferred from the Pike River Recovery Agency

to DOC to manage. l The Paparoa Track has been built by DOC on behalf of the NZ Government at the request of the Pike River families. The project was created as a thank you from the families to provide a lasting economic benefit to the West Coast, and as a tribute to the 29 miners who died in the 2010 Pike River Mine Disaster.

February March 2020 Tourism India

NEWS / OUTBOUND DETINATIONS

MAGICAL KENYA EYES 20% TOURISM GROWTH FROM INDIA IN 2020

Kenya Tourism Board has participated at OTM 2020 and showcased the destination’s authentic experiences to the travel fraternity of India

enya Tourism Board (KTB) in partnership with 10 members of the Kenya travel trade, participated in the Outbound Travel Mart (OTM) 2020 in Mumbai, India, with a mission to boost visitors from India. Magical Kenya exhibited at OTM to position Kenya as the preferred holiday destination and to provide a business networking platform for the Kenyan travel trade to engage

March 2020 Tourism India

with key tourism stakeholders in the Indian market. The exhibition was held at the Bombay Convention and Exhibition Centre from 3rd

- 5th February 2020. KTB participated in the event with operators and DMCs that included African Quest Safaris, Golden Holidays and Travel Co, Heritage Hotels, Private Safaris, Safari Trails, Radisson Blu Hotel Nairobi Upper Hill, Serena Hotels, Silverbird Travel Plus, Simba Lodges and WildTrek Safaris. Kenya’s participation showcased the destination’s authentic experi-

ences to the travel fraternity of India. The Indian market has grown to be the 5th largest tourism source market for Kenya. KTB embarks on an ambitious mission to steadily achieve 20% growth during the year 2020. Speaking on this occasion, KTB Chief Executive Officer, Dr. Betty Radier said, “India is a market that excites key players in the Kenyan tourism sector due to its potential for growth. Statistics also show us that Kenya is making strides in this respect with arrivals into the country from India recorded at 122,649 in 2019. We want to ensure that we leverage on the tremendous relationship Kenya and India has had over the years to increase the numbers from this market.” Destination Kenya has an alley of unique experiences that suit every visitor’s needs. Travelers who come to the destination always want to stop and enjoy every moment. It’s

The Kenya Tourism Board (KTB) has refreshed the Magical Kenya Destination branding in a move aimed at re-positioning Kenya as a top and diverse destination in the local, regional and global tourism stage in May 2019. Destination Kenya has an alley of unique experiences that suit every visitor’s needs. Travelers who come to the destination always want to stop and enjoy every moment

a beautiful feeling that can take away all your worries, make you smile without a reason and make you happy. It’s a feeling that can’t be best described in words but will surely linger on in your heart, on your mind for a very long time... making you want to visit us again and again, more! In Kenya, we like to call this a magical feeling. Kenya also recently awarded 15 Signature Experience (MKSE) which are authentic, memorable and exceptional travel experiences that are best aligned to global traveler’s needs”

March 2020 Tourism India

DESTINATION / INTERNATIONAL

ABU DHABI TOURISM SHOWCASES CULTURAL AGENDA The Department of Culture and Tourism - Abu Dhabi presented the five-year Culture Sector Strategy at Manarat Al Saadiyat

he Department of Culture and Tourism - Abu Dhabi (DCT Abu Dhabi) presented Abu Dhabi’s five-year Culture Sector Strategy to group of officials, cultural specialists and media representatives, who visited the Abu Dhabi Cultural Agenda exhibition at Manarat Al Saadiyat. DCT Abu Dhabi developed the emirate’s Culture Sector Strategy with an aim of strengthening the foundations and infrastructure of Abu Dhabi’s cultural ecosystem. To achieve this, five strategic objectives were set: to preserve and sustain Abu Dhabi’s cultural heritage; to increase awareness of and engagement with, cultural heritage and the arts; to stimulate creativity as a driver for education and social change; to build and enable capacity in Abu Dhabi’s culture sector; and lastly, to contribute to economic growth and diversification. HE Mohammed Khalifa Al Mubarak, Chairman of DCT Abu Dhabi, said “having gathered all of our the recent culture sector milestones and statistics for display in an exhibition, it is clear to see that we have achieved much in a short amount of time - and excitingly, we still have many projects in the pipeline. The most significant of these is Zayed National Museum, the national museum of the United Arab 44

March 2020 Tourism India

DCT Abu Dhabi developed the emirate’s Culture Sector Strategy with an aim of strengthening the foundations and infrastructure of Abu Dhabi’s cultural ecosystem

Emirates, which will further shape the distinctive features of Saadiyat Cultural District to form the vibrant new cultural heart of the capital.” Many of the ambitious targets and goals set across these objectives have been achieved or are on track to be realized in the near future. Preserving and sustaining Abu Dhabi’s cultural heritage. A significant achievement for the protection of Intangible Heritage has been the successful inscription of eight elements on the UNESCO Lists of the Intangible Cultural Heritage of Humanity, the work and dossiers for six of which were led by the emirate of Abu Dhabi. The inscribed heritage elements are Falconry, Al Sadu (weaving), Al Ayyala (traditional group performance), Al Taghrooda (poetry), Gahwa (Arabic coffee), Majlis (council gathering), Al Azi and Al Razfa (both traditional performing arts). Significant progress has been made in recording oral histories, as can be seen with the successful annual GCC Heritage & Oral History Conference and also important programmes implemented by other cultural institutions. To support artisans and engage the public with traditional products and practices, DCT Abu Dhabi organizes Al Ain’s annual Traditional Handicrafts Festival and

actively supports and participates in Heritage festivals in the emirate and across the region. In addition to preserving the heritage of the ancient past, DCT Abu Dhabi is pioneering a new initiative for the conservation of the emirate’s modern heritage, which celebrates the achievements of our recent past including culturally significant sites and structures. Increasing awareness of and engagement with cultural heritage and the arts Abu Dhabi Classics, Bait Al Oud, and Umsiyat are just some the numerous performing arts initiatives, while a wide and diverse visual arts programme runs across the emirate’s cultural centre and venues such as Manarat Al Saadiyat and Cultural Foundation, where exhibitions and Artists in Residence programmes take place alongside a year-round calendar of workshops, educational and cultural initiatives. Stimulating creativity as a driver for education and for social change DCT-Abu Dhabi has also implemented youth-oriented cultural ed-

ucation initiatives such as the Talent Development Programme, which identifies and nurtures the artistic development of gifted and talented students. New policies and strategies to build and nurture the sector are planned, in line with Abu Dhabi’s Cultural Heritage Law. Building and enabling capacity in Abu Dhabi’s culture sector to contribute to economic growth and diversification, DCT Abu Dhabi looks to further nurture the market, create a lasting social and economic impact, and extend the culture value chain to include the dissemination and transfer of knowle d g e , capacity building

and strong cultural partnerships. Capacity building in the sector is being achieved through the many education programmes and facilities across the emirate, including the new higher education degrees, such as Museum Studies, being offered in universities; in addition to the Abu Dhabi Statistics Programme, Strategic Research partnerships with academies and universities, the establishment of a cultural grant programme, and cross-government policies in social and economic development. Zayed National Museum construction is underway on Zayed National Museum, the national museum of the United Arab Emirates, which will narrate the story of the late Sheikh Zayed Bin Sultan Al Nahyan, the founding Father of the UAE and highlight the history of the region and its cultural connections with countries around the world. Zayed National Museum will offer visitors a unique experience that engages the mind, raises questions and encourages dynamic and interactive dialogue while delving into the Founding Father’s personality and vision.

March 2020 Tourism India

DESTINATION / INTERNATIONAL

SAN FRANCISCO TRAVEL

STRENGTHENS ITS MARKET POSITION

IN INDIA

San Francisco is a top of mind destination for Indian’s due to the strong Silicon Valley connect and recently air capacities has enhanced by United Airlines

he launch of nonstop service by United Airlines to increase visitation to San Francisco to further capture the growth potential of the Indian outbound market, the San Francisco Travel Association (SFTA) organized its trade mission to India between 2 and 6 December 2019. A senior delegation from SFTA visited Mumbai and New Delhi led by Joe D’Alessandro, President and CEO of SFTA. “India is an important growth market for San Francisco Travel. In 2019 San Francisco welcomed over 216,500 Indian travelers, a growth of 7.7 % over the previous year. Now with enhanced air connectivity and nonstop flights being added by United Airlines, in addition to the nonstop service Air India, we hope to welcome even more Indian travelers to our unique city. San Francisco is a top of mind destination for Indian’s due to the strong Silicon Valley connect. It is also the No.1 gateway city to the West Coast and a perfect starting point for discovering California and beyond” Joe D’Alessandro said. The SFTA, in partnership with

March 2020 Tourism India

San Francisco International Airport (SFO), was the first U.S. convention & visitors bureau and airport to have representation services in India through Sartha Global Marketing LLP in 2008. In 2019, 216,500 Indian travelers visited San Francisco spending US Dollars 511.75 million. India ranks among San Francisco’s top 7 international markets, in terms of arrivals and top 3 in terms of spending per visitor. SFTA has been highly active in the Indian market via an ongoing travel trade and consumer engagement program creating top-of-the-mind recall for the city. Additionally, SFTA has been a regular participant at Brand USA and Visit California led programs in India. San Francisco has also been promoted as a Meetings and Incentive destination through promotions via major MICE shows and dedicated workshops for M&I planners. Sheema Vohra, Managing Director of Sartha Global Marketing, SFTA’s India Representative commented, “Our goal is to stimulate the interest in San Francisco as the top destination for leisure, business and MICE segments. San Francisco already has a strong market share of inbound USA business and we expect that with increased air service, this will rise exponentially in coming years” United Airlines has introduced a daily nonstop seasonal service between Indira Gandhi International Airport and its hub at San Francisco International Airport starting December 7, 2019; connecting the Indian capital to the U.S. west coast. SFO is the only airport in

United Airlines has introduced a daily nonstop seasonal service between Indira Gandhi International Airport and its hub at San Francisco International Airport starting from December 7, 2019 California that has nonstop flights from India. SFO is UAL’S biggest hub in California, which provides excellent onward connections into the rest of USA. San Francisco is the new home to the Golden State Warriors and recently opened doors to the Chase Center, an 18,064-seat sports and entertainment arena on September 3, 2019. The Chase Center will be the home venue for the sixtime NBA Champion Golden State Warriors, plus concerts, cultural events, family shows and more, totaling nearly 200 events per year. In 2020-21, San Francisco will be celebrating an array of noteworthy events that includes 150th Anniversary of Golden Gate Park, 30th Anniversary of the Arrival of Sea Lions at Pier 39, SAILGP in May 2020, 2020 PGA Championship, 50th Anniversary of San Francisco Pride in June 2020 and major Art Exhibitions like Levi Strauss@CJM, Diego Rivera @ SFMOMA. In 2019, several new hotels

opened in San Francisco adding to the existing room inventory which has already surpassed over 31,000 rooms. The new hotels that opened their doors in 2019 include the Grand Hyatt SFO with 351 rooms, the Palihotel with 82 rooms, Virgin Hotel with 192 rooms, Yotel with 203 cabins and Hyatt Place with 230 rooms. The upcoming Hotels are The Clancy (Marriott) with 410 rooms, AC Hotel by Marriott with 77 rooms and Marriott SOMA Mission Bay with 250 rooms. About San Francisco Travel Association: The San Francisco Travel Association is the official destination marketing organization for the City and County of San Francisco. Tourism, San Francisco’s largest industry, generated recordbreaking numbers in 2018. More than 25.8 million people visited the destination, spending in excess of $10 billion. More than 82,500 jobs are supported by tourism in San Francisco.

San Francisco International Airport

San Francisco International Airport (SFO) offers non-stop flights to more than 51 international cities on 43 international carriers. The Bay Area’s largest airport connects non-stop with 86 cities in the U.S. on 12 domestic airlines. SFO is proud to offer upgraded free WiFi with no advertising. For up-tothe-minute departure and arrival information, airport maps and details on shopping, dining, cultural exhibitions, ground transportation and more, visit www.flysfo.com. Follow us on www.twitter.com/ flysfo and www.facebook.com/ flysfo. March 2020 Tourism India

FEATURE / HOSPITALITY

DINE LIKE A STAR AT CELEBRITY OWNED RESTAURANTS California, the home to Hollywood stars, where Chefs were also elevated to celebrity status and visitors can dine at these top tables run by the biggest names in the culinary world

alifornia is the home to Hollywood stars so it’s no surprise that when chefs were elevated to celebrity status, that the state would draw the best of them. Throughout the Golden State, visitors can dine like a star at these top tables run by the biggest names in the culinary world. San Francisco Bay Area Reality Rules: As seen on TV is the way to describe Oakland’s growing food scene. Chef Jen Biesty, a Chopped champ and Top Chef contestant serves modern tapas at Shakewell. Elevated BBQ rules the roost at Chopped winner Chef Rashad Armstead’s pop-up Crave BBQ, while Top Chef contestant Tu David brings Banh Mis with a twist to his pop-up BanhMi-Ni. Chef Tanya Holland from Top Chef serves up Southern classics at Brown Sugar Kitchen. Chef Michael Mina: 2020 marks Chef Michael Mina’s first foray into wine country with the opening of his Wit & Wisdom Tavern at the Lodge at Sonoma. The modern American eatery will focus on wood grilled meats and seafood. Iron Chef Morimoto: Fans of the classic Iron Chef show can taste Chef Masaharu Morimoto’s genius at Morimoto Napa. The stylishly contemporary restaurant is a perfect backdrop for the exquisite sushi dishes coming out of the kitchen. Francis Ford Coppola Winery: You can bet both his Nonna and his travels influ-

March 2020 Tourism India

wine-paired dinner in one of the property’s guest cottages, followed by a movie in Mr. Hearst’s personal theater. The ornate 50-seat theater was one of Hearst’s favorite rooms in the castle. Chef Julien Asseo: After earning a Michelin star as Executive Chef of Guy Savoy in Las Vegas, Chef Julien returned to his childhood home of Paso Robles to open his own restaurant, Les Petites Canailles. The restaurant pays homage to his birthplace of France with French cuisine influenced by the cornucopia of ingredients from the Central Coast of California. enced the traditional Italian and international dishes that Francis Ford Coppola put on the menu of his winery’s restaurant, Rustic. The Sonoma eatery specializes in Neapolitan style pizza and wood-grilled meats cooked on its authentic Parrilla Argentine grill. Chef Chris Cosentino: Winner of Top Chef Masters, Chris Cosentino brings his unique flair to Acacia House in St. Helena. Focusing on California cuisine, the restaurant offers approach-

able dishes that highlight the bounty of the state Central Coast Clint Eastwood: The restaurant at Clint Eastwood’s historic Mission Ranch in Carmel will make your day with its focus on American cuisine and ambiance that includes views of sheep grazing on coastal meadows, stunning sunsets and a lively singalong piano bar. Hearst Castle: For a different spin on Hearst Castle, book a private

March 2020 Tourism India

FEATURE / HOSPITALITY

Los Angeles Wolfgang Puck: A celebrity chef before that was even a thing, Wolfgang Puck owns the famous Spago and his CUT restaurant in Beverly Hills recently earned its first Michelin star. The menu puts a spin on the traditional steakhouse with a variety of cuts of meat. George Lopez Brewing Co: Located in Torrance’s first multi-concept brewery and food hall, the George Lopez Brewing Co. serves authentic Mexican style beers, while the George Lopez Chingon Kitchen dishes up traditional Mexican eats and eclectic sides. Orange County Chef Amar Santana: After finishing as runner up on Top Chef, Chef Amar Santana skyrocketed to culinary fame in Laguna Beach with the opening of Broadway by Amar Santana. The restaurant marries a New York vibe with the laid-back lifestyle of Laguna. The focus is on unexpected flavor profiles and artistic presentation. Chef John Tesar: Multiple James 50

March 2020 Tourism India

Visit California is a nonprofit organization with a mission to develop and maintain marketing programs – in partnership with the state’s travel industry – that keep California top-of-mind as a premier travel destination. According to Visit California, spending by travelers totaled $140.6 billion in 2018 in California, generating 1.2 million jobs in the state and $11.8 billion in state and local tax revenue. For more information about Visit California, go to www.visitcalifornia.in. Beard nominee and Top Chef alum, Chef John Tesar debuts Outer Reef in 2020. The restaurant, located in the Laguna Cliffs Marriott Resort & Spa in Dana Point, brings a new twist to surf and turf. Bourbon Steak: Considered the second best restaurant in the OC, Chef Michael Mina’s classic Bourbon Steak in Dana Point puts a spin on

classic steaks house fare paired with a cutting edge cocktail program and extensive wine list. Tony Hawk: Skateboard legend Tony Hawk and former Playboy Playmate Nicole Dahm Kelly teamed up to bring GuacAmigos Tequila & Tacos to Newport Beach. The restaurant features top shelf tequila, tableside guac preparation and elevated Mexican dishes like Wagyu carne asada tacos. San Diego Addison Del Mar: Led by Executive Chef William Bradley, one of just 160 chefs worldwide to hold the title Relais & Chateaux Grand Chef, Addison Del Mar just received a Michelin star, making it the only San Diego restaurant to hold that honor. Chef Ayesha Curry: This past spring Chef Ayesha Curry teamed with acclaimed Chef Michael Mina to bring International Smoke to the Carmel Valley area of San Diego. The globally inspired barbeque restaurant highlights unique dishes created by chefs across the Mina empire. Don’t miss the duck wings with jerk spice.

March 2020 Tourism India

NEWS / CRUISE LINES

ROYAL CARIBBEAN DEPLOYS SHIPS IN SUPPORT OF HUMANITARIAN EFFORTS

The coronavirus outbreak has caused pain and disruption around the world. and the Cruise major has announced it will dedicate two ships in Australia and California to support some of the people affected by recent crises.

t a time when it feels like the hurt that these terrible events

there are too many disasters around the world and not enough relief, Royal Caribbean Cruises Ltd. has announced it will dedicate two ships to humanitarian efforts in Australia and California to support some of the people affected by recent crises. The coronavirus outbreak has caused pain and disruption around the world. It is a stark reminder of

March 2020 Tourism India

can bring—and how fortunate we are that such traumatic events are not more frequent. “When things go wrong, this is a company that wants to find a way to help,” said Richard Fain, chairman and CEO of Royal Caribbean Cruises Ltd. “At Royal Caribbean, we consider ourselves fortunate to be able to use our ships in a positive way during difficult times.”

Fain said Royal Caribbean was working with its suppliers to deliver one million N-95 protective masks into China for government distribution into affected areas. “We admire the all-out efforts of the Chinese government and people to address this crisis, and we want to bring our resources to bear to help their efforts,” Fain said. Spectrum of the Seas will travel to Australia and be deployed on

Spectrum of the Seas, Celebrity Millennium and their crews are ready to thank those who step up for others; company sends 1,000,000 masks to China efforts complimentary cruises sailing from Sydney in support of Australia’s first responder community, who worked tirelessly over many weeks of the bush fire crisis. “We are in a fortunate position to offer these brave and selfless members of the Australian community the opportunity to join us for a few days and let them relax and unwind in the company of other volunteers and first responders,” said Michael Bayley, president and CEO of Royal Caribbean Interna-

tional. “By welcoming and accommodating them aboard Spectrum of the Seas, we hope to recognize their contribution and offer them our hospitality.” Bayley noted that the ship and its crew have not been in China for more than two weeks, exceeding public health guidelines. And when circumstances improve, Bayley said, Royal Caribbean International will dedicate a ship in China to a series of complimentary sailings to thank first responders and medical personnel for their heroic efforts to defeat the virus. In addition, Celebrity Millennium is repositioning to the west coast of the US earlier than previously scheduled and will offer a series of “Cruising for Heroes” sailings in support of California firefighters, other first responders, and veterans throughout March and April. A variety of three-, four- and fivenight sailings have been added to the brand’s offerings to travel the breathtaking Pacific Coast. The

sailings will leave from Los Angeles and details will be announced soon. “The women and men of Celebrity were keen to have this opportunity to give back, even though this repositioning presented a challenging timeline,” Fain said. “We know the hard work and sacrifice of those who have been keeping Californians safe, and it feels good to be able to say ‘thank you.’” Lisa Lutoff-Perlo, president and CEO of Celebrity Cruises, said, “While the circumstances have not been what any of us would have wanted, we now have the opportunity to show the State of California our stunning Celebrity Millennium and do some good in the process by honoring and helping our everyday heroes who do so much for so many. Celebrity Millennium is a beautifully appointed ship and was recently revolutionized. It’s exciting to share it with this market and to honor the men and women who come to the aid of others every sin-

gle day.”

March 2020 Tourism India

AIRLINE NEWS / NEWS PRODUCTS

TENCEL HOME

OFFER SUSTAINABLE ALTERNATIVES FOR HOSPITALITY INDUSTRY Wood-based cellulosic fibers products offers long-lasting natural comfort and pure living environments make tourism more sustainable and eco-friendlier

enzing Group plan to bring its TENCEL branded fibers for the hospitality industry in India to power the comfort & performance-driven category with environment-friendly materials. Lenzing has already been partnering with some of the leading home and furnishing brands and manufacturers of the country like D’décor, Welspun, Trident, Spread Home, etc. It works with some of the major international home décor brands such as Pottery Barn, Quilts, HOME, HEFEL, IKEA and West Elm to name a few. The travel and tourism sector has grown by leaps and bounds over the years. With a growing popu-

March 2020 Tourism India

lation and increasing tourists, the hospitality industry is looking into ways they can make tourism more sustainable and eco-friendlier, especially in the bed, bath and linen segment. There is an urgent need for sustainable alternatives for fibers with performance features to the current ones available in the market. TENCEL Home fibers are woodbased cellulosic fibers produced under environmentally responsible processes, offer long-lasting natural comfort and pure living environ-

ments. TENCEL Home comprises of Lyocell and Modal fibers which are naturally gentle on the skin with an exquisitely soft touch, enhancing your quality of sleep and guest experience. The products find their application in all aspects of home – bed sheets, quilts, pillows, towels, carpets and upholstery. These fibers are 100% bio degradable. Commenting on the opportunity in India, Mr. Avinash Mane, Lenzing said, “In recent times, the hospitality industry has seen a rising trend towards incorporating eco-friendly products and amenities to achieve sustainable goals as well as their overall brand vision. We aim, to support this vision through TENCEL™ Home”. Comfort and performance have become two deciding factors by guests to make their hotel experience novel. Guests feel the need to experience homely experience during their travel. Hotels and the hospitality industry have realized these needs and to fulfil them are shifting towards products that deliver this innovative experience. Products created out of TENCEL™ Lyocell/modal fibers help empower the contemporary and future requirements of the industry.

TRAC REP TO REPRESENT CHEVAL COLLECTIONS for building and developing relations with key hospitality entities and trade partners to grow and strengthen the presence of Cheval in India

ith its portfolio of incomparable properties, teamed with impeccable service and hospitality that offers the finest way to experience the UK’s capital city at guests’ fingertips, Cheval looks to grow the Indian market. TRAC Representations will associate with Cheval Collection to promote the brand’s luxury all-apartment Residences in the Indian market. Cheval Collection, front-runners of luxury apartment residences in London, has appointed TRAC to enhance trade and media outreach for the hospitality group in India. TRAC Representations will be responsible for building and developing relations with key hospitality entities and trade partners to grow and strengthen the presence of Cheval in India. Cheval Collection is the luxury hospitality company with serviced apartment residences across London. With iconic views from modern penthouses, guests can indulge in the city’s cosmopolitan culture. They will also have instant access to chic districts and world-famous parks from a selection of private stately apartments. With properties spread across the capital, Cheval Collection offers the perfect London home at various prime locations, either for

Cheval Collection, front-runners of luxury apartment residences in London, has appointed TRAC Rep to enhance trade and media outreach for the hospitality group in India. a blissful getaway or a relaxing extended stay. The collection consists of Cheval Knightsbridge, Cheval Thorney Court, Cheval Hyde Park Gate, Cheval Calico House, Cheval Phoenix House, Cheval Harrington

Court, Cheval Three Quays - which is situated in the heart of the city of London opposite the River Thames - and Cheval Gloucester Park, which reopened in February 2020 following two years of full scale multi million pound refurbishment. Confirming the appointment, Mr George Westwell, CEO of Cheval Collection, said,”Our partnership with TRAC Representations is a crucial part of our strategy to boost awareness and build relationships in the vibrant and fast-expanding Indian market. TRAC’s reputation and existing network are key to helping Cheval Collection welcome even more Indian guests to our London Residences.” Pleased with securing the mandate, Mr. Rajeev Nangia, COO, TRAC Representations said, “Cheval Collection are the pioneers in luxury apartment residences, and we are elated to be appointed as the representative in India. As one of London’s leading luxury accommodation providers, Cheval has an unprecedented footprint in hi-end hospitality and fully understands the requirement of their customers. We look forward to strengthening the presence of Cheval in India through our gamut of services and achieving tangible results that meet and exceed brand expectations.” March 2020 Tourism India

March 2020 Tourism India

TOURISM INDIA

Vol 22, No. 11

March 2020

Rs 100/-

RNI No. KERBIL/1998/7642

Registration No. KL/TV(N)432/2018-20

TOURISM INDIA MARCH 2020

Articles inside

RELISH AT KRABI WITH AVANI HOTELS & RESORTS

NEWS / OUTBOUND DETINATIONS

ABU DHABI TOURISM SHOWCASESCULTURAL AGENDA

DINE WITH HOLLYWOOD STARS AT CALIFORNIA

NEW ZEALAND; THE PAPAROA GREAT WALK

MODERN INDIAN TRAVELERS GOING SOLO

KERALA REGISTERS HIGHEST GROWTH IN TOTAL TOURIST ARRIVALS SINCE 1996

WILL TRAVEL & TOURISM BE COVID 19'S BIGGEST CAUSALITY