Operations Manager Nordics_German

Operations Manager For an

Incoming Tour Operator for Nordic & Baltic destinations

Do you want to create and operate tours that last a lifetime?

Tour Partner Group Nordics is one of the leading incoming tour operators in Denmark, specialising in the Nordic & Baltic destinations. Our clients are based throughout Europe, APAC and LATAM. At our Copenhagen office, we are currently looking to hire Operations Managers for our German speaking market.

What we stand for (our company values): Partnership

Respect

Inspiration

Tour Partner Group Nordics ∙ Hans Edvard Teglers Vej 3 ∙ 2920 Charlottenlund ∙ Copenhagen ∙ Denmark Tel.: +45 4593 8883 ∙ nordics@tourpartnergroup.com ∙ www.tourpartnergroup.com

Passion

About the position: You will be the first point of contact for our clients and will have the responsibility for their performance and satisfaction. Together with your clients you will develop authentic itineraries and create memories for their customers that will last a lifetime. You will be part of a team of passionate colleagues from all over the world, who stand together and help each other across departments.

The position is in our office in Copenhagen.

Operations Manager You will be creating tour programs for Groups and FIT, calculating prices and handling the tours in the Nordic countries. You will be driving sales, with the possibility of attending fairs and working with our sister-companies in the UK and Ireland. As an Operations Manager at Tour Partner Group you will have the following responsibilities:     

Communicating and coordinating with our clients and Scandinavian suppliers (hotels, coach companies, guides, restaurants etc.).

Meeting our clients’ requirements and matching them with our product base to ensure the best experience for their customers.

Ensuring that the price and margin of our offer is competitive and profitable within the company's pricing guidelines.

Communicating with our valued suppliers (hotels, coach companies, guides and restaurants) to ensure the tour runs smoothly.

Ensuring that the details of your portfolio of clients are effectively recorded in the company CRM and reporting systems.

We are looking for the following skills & experience:  

    

Fluent in German is required for the position in our German department, both written and spoken.

Ideally you are experienced with operating groups, small groups or accommodation packages, but most importantly you have experience from a job where you are used to optimizing and coordinating activities in a dynamic environment.

An academy education or master degree in the tourism/service industries or similar practical experience are advantageous but not mandatory.

You are self-driven, responsible and structured.

You have an eye for the interaction between your own area and the company's other activities, and you also place great emphasis on good cooperation with external partners.

You have an IT flair.

You have high level of written and spoken English.

Interested in the position? In our team we value those personal traits:    

Commitment to deliver results.

Willingness to assume more responsibility and grow in your role.

Desire to do your best for your clients and your team.

Strong communication skills.

Tour Partner Group Nordics ∙ Hans Edvard Teglers Vej 3 ∙ 2920 Charlottenlund ∙ Copenhagen ∙ Denmark Tel.: +45 4593 8883 ∙ nordics@tourpartnergroup.com ∙ www.tourpartnergroup.com



You are friendly, positive and most importantly service-minded team-member.

What you will get from working at Tour Partner Group?      

A position with responsibility and visibility.

Training and development on the job. We commit to helping you to be your best.

A positive and energetic “sales & operations team” which helps one another.

An international environment: our multinational team (15 nationalities) work with international clients.

According to skills and attitude - possibilities to develop to other exiting positions within the company.

Salary - according to qualifications, including pension and health insurance.

You should be prepared that there will be overtime, especially during our high season from 1 st May – 31st August. Overtime is compensated as free time.

If you have any questions regarding the positions, you are welcome to contact CEO – Christian Nissen: 3842 5204 or Office Manager - Mette Nielsen: 4597 0711 We look forward to receiving your CV & application.

www.tourpartnergroup.com

Tour Partner Group Nordics ∙ Hans Edvard Teglers Vej 3 ∙ 2920 Charlottenlund ∙ Copenhagen ∙ Denmark Tel.: +45 4593 8883 ∙ nordics@tourpartnergroup.com ∙ www.tourpartnergroup.com