Where Hospitality Meets the Bay

Our Platform | Your Growth

www.tradeflock.com September 2017

Where H

ospitality

Meets The Bay

Jaypee Palace Hotel nterview with

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M

Mr. Hari Sukumar

Visited Tourist Places in India

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Ranjeet Jha

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haracteristics to Flourish in the Hospitality Industry?

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Jouney of a Helper to Executive Chef

ospitality Digital Marketing

World

Hospitality

Travel and Tourism Summit

World Hospitality, Travel and Tourism Summit.

Conference 11th to 13th September 2017 Dubai, United Arab Emirates

Website: https://clytoaccess.com/world-hospitality-travel-and-tourism-summit Contact person: Lakshmi WHTTS 2017 is the World Hospitality Travel and Tourism Summit, which highlights dynamic sessions and sight into the most recent themes in tourism and travel research.

Organized by: Clyto Access Deadline for abstracts/proposals: 31st July 2017

Editorial Where Hospitality Meets The Bay

What is Hospitality Services all about?

Whenever we go on a tour, be it a business tour or family trips, The foremost thing that we look for or rather expect is good hospitality service from the hotel we stay in, or restaurant we go for dine-in, or any amusement park that we visit. Hospitality services include several services like housekeeping, providing at restaurants, bars, travelling and so on.

Hospitality services industry is one of the most flourishing industries and can never wither away. It keeps on constantly rising and changing since tourism can never be put to a halt. Enterprises like restaurants, hotels, cafĂŠ s, inns, and travel agencies continuously strive to provide better services to its customers so that they can get a good word out about their facilities and establishments. This gets them more customers and a better reputation among their competitors.

Now, some people might wonder if hospitality is providing services, then why isn’t the word services used for it? It is because hospitality is associated with providing warmth, care, kindness, affable and generous treatment/ reception, and concern. Whereas services sound like more mechanical and professional. Thus, one can define hospitality services as taking good care of guests, putting an end to the professional relationship between the guest and their host. It also requires the host to foresee the needs of his/her guests, and thus practice hospitality with as much generosity as possible.

Hospitality services also include the greeting and entertainment of guests by the host. If any establishment that is in any way involves with providing hospitality services, wants to get the advantage over its competitors, then it must focus on their own authenticity, professionalism as well as taking actual care of their happiness, security, and comfort of its customers. This is counted as the most important characteristic of hospitality services.

The best hospitality services are those that are taken care of all the needs of its guests and meet their expectations.

Poonam Mittal

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Content 12

Cover Story

Jaypee Palace Hotel & Convention Centre Interview with Vice President Operations, Mr. Hari Sukumar

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Jaypee Palace Hotel & Convention Centre Interview with Assistant Manager Marketing, Ms. Aditi Verma

Priya Restaurant Interview with Director, Mr. Narendra Kumar Gupta

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Priya Hotel Interview with Owner, Mr. Gaurav Gupta

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Hotel Panna Paradise Interview with Owner, Mr. Yogesh Dubey

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Hotel Atithi

Interview with Director, Mr. Shailendra K. Garg

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Hospitality Digital Marketing

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Golden Street Restaurant Interview with Executive Chef, Mr. Ranjeet Jha

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Want to Flourish in the Hospitality Industry? Then You Need These 6 Skills and Characteristics

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Golden Street Restaurant

Interview with Director, Mr. Deepak Sharma

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Hotel King Palace Introduction & Snaps

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THE ROYAL TREAT- RestroBar

Introduction & Snaps

Cover Story

Mr. Hari Sukumar

Vice President Operations Jaypee Palace Hotel & Convention Centre 12

If you are looking for contemporary yet elegantly styled Hotels, Then you just can not miss the luxurious Jaypee Hotels and Resorts. They have 5 hotels located across Agra, Delhi, Greater Noida and Mussoorie. The Jaypee Hotels is a renowned luxury Hotel chain that believes in top class customer service.

But, have you wondered how such a big hospitality firm runs its show? It is so successful because of people like Mr. Hari Sukumar, the vice president of operations, Jaypee Palace Hotels and Convention Centre. Mr. Hari is presently heading the operations from the Agra location. He strongly feels that he is more of a people’s person and a go getter.

From the head himself “Being the largest hotel unit in Jaypee Hotels & Resorts, my roles and responsibilities keep expanding and diversifying with the market dynamics and industry demands. I solely attribute my success to the diverse cultural exposure that I have got by virtue of being in the hospitality industry”. If he had a chance to advise all the aspirants in the hospitality industry, he would ask them to hold their integrity and value system intact, work with an attitude to learn and always serve with a smile – which he feels is his success mantra. Believing in practicing what he Preaches in mind, he imbibes the same in the day to day operations of the hotel. Thus, they look for candidate that will have these qualities to fill the key positions.

About Jaypee Palace Hotel, Agra Jaypee Palace Hotel & Convention Centre not only takes pride in holding a marvelous property but is unique in a lot of other aspects. From their huge 341 key room inventory, 7 multi cuisine and fine dining food and beverage outlets in the hotel they are well equipped in all aspects. They also have the largest convention facility, a luxurious spa, a fully equipped health club and a multi varied recreational facility for all their guests.

The hotel has many sprawling landscaped gardens, and a helipad facility thus carving itself as a niche in its competitor set.

The Operation head, Mr. Sukumar says, “We envision placing this hotel on the world map as an ideal destination for weddings and social gatherings. As Agra is famous for the Taj Mahal, it is a symbol of eternal love and companionship; it is undoubtedly the best destination to mark the sacred beginnings of true love”.

The Hotel as a Perfect Destination for other Events Jaypee Palace Hotel is a hub for a lot of residential weddings, social gatherings and large scale international conferences. The operations head is positive that the coming year will set a benchmark in terms of revenue and the consequent bottom lines“We constantly endeavor to upgrade our product, value offerings and service standards. Decisions are made keeping a balance between the global and local trends backed up by the right statistical figures that will ensure that the growth trajectory is on an upwards track”. Says the proud operations head of this prestigious hotel.

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Most Visited Tourist Places In India

Taj Mahal

Agra

This definitely had to top the chart as it has one of the Seven Wonders of the World – Taj Mahal. Built by an emperor as a symbol of love, it still is a lovely sight to watch.

Apart from this sight to behold, there are other small tourist attractions too.

Sikandra

Sikandra

Red Fort

Yamuna 14

Udaipur

Jaipur

More popularly known as the pink city, this city is a must visit if you want to learn the deep rooted cultures of the country. If you are looking at some awesome palace locations, then go to Udaipur as well, a city little away from Jaipur.

Jaipur

Jal Mahal 15

Company Name

Management

Brief

Jaypee Palace, Hotel & Convention Centre

Mr. Hari Sukumar, Vice President Operations

Jaypee Palace Hotel Interview with Vice President Operations, Mr. Hari Sukumar

Sun India Service Pvt. Ltd.

Mr. Shiv kumar, Director

Sun India Service Pvt. Ltd.Interview with Director, Mr. Shiv Kumar

Priya Restaurant

Mr. Narendra Kumar Gupta, Owner

Priya Restaurant Interview with Owner, Mr. Narendra Kumar Gupta

Jaypee Palace Hotel & Convention Centre

Priya Hotel

Hotel Panna Paradise

Ms. Aditi Verma, Assistant Manager Marketing

Mr. Gaurav Gupta, Owner

Mr. Yogesh Dubey, Owner

Jaypee Hotel Interview with Assistant Manager Marketing, Ms. Aditi Verma

Priya Hotel Interview with Owner, Mr. Gaurav Gupta

Hotel Panna Paradise Interview with Owner, Mr. Yogesh Dubey

xzcvv

Company Name

Management

Brief

Hotel Atithi

Mr. Shailendra K. Garg, Director

Hotel Atithi Interview with Director, Mr. Shailendra K. Garg

Informative Column

Hospitality Digital Marketing

Half of the qualified leads do not turn positive when they are initially converted

Golden Street Restaurant

Mr. Ranjeet Jha, Executive Chef

Golden Street Restaurant Interview with Executive Chef, Mr. Ranjeet Jha

Want to flourish in the hospitality industry?

Hospitality industry is one of the fastest growing and prominent industries in today’s economy, with a number of youngsters looking to start their careers in it.

Informative Column

Golden Street Restaurant

Introduction & Snaps Hotel King Palace

The Royal Treat RestroBar

Mr. Deepak Sharma, Director

Mr. Dabil Kazmi, Owner

Mr. Dabil Kazmi, Owner

Golden Street Restaurant Interview with Director, Mr. Deepak Sharma

Introduction & Snaps Hotel King Palace

Introduction & Snaps The Royal Treat RestroBar

Goa Goa

Looking for some fun in the country? Then Goa it is – from casinos to some of the most romantic beaches, this destination is for all those who are looking for a cool foreign like location within India.

Winters and summers are the two best times to visit this location. Avoid rainy seasons as all water sports are closed during this season for safety reasons.

Goa Nightlife

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Kerala

It is known to be one of the ‘10 paradises of the world’ and it is most famous for its backwaters in Allepy. Also, known for its food, it is world famous for the raw banana chips.

Kashmir Winter

Kashmir

It is known as the heaven on Earth for all the right reasons. From the breath taking views to the famous sweet apples that we get here, this place is a MUST visit for all kinds of people.

Sunset

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Rohtang Pass

Rohtang Pass If you are looking forward to great adventure sports, snow, mountains and some cool freezy temperature then this is the place for you. This is one place in India that experiences snow fall throughout the year.

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Kanyakumari

Kanyakumari

The southernmost place of the country is most famous for its sunrise and sunset views along the coastal side. It is this place where you will be able to witness a spectacular amalgamation of three oceans – The Arabian Sea, the Bay of Bengal and the Indian Ocean.

Sunset

Kanyakumari Temple

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Ajanta

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Gangtok

Night View

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Leh Ladakh

If you love adventure, this is the place for you. It has sloppy mountains and spectacular views. It also has wonderful monasteries and landscapes.

Leh Ladakh

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Priya Restaurant Interview with Owner, Mr. Narendra Kumar Gupta

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Most of us love food, and we love to eat out as well. No matter where we are, whether it is in our hometown or on vacation, we love to dine in restaurants. A popular tourist location, Agra, is not just the place where you find Taj Mahal, but also a multi-cuisine restaurant – the Priya Restaurant. It is one of the biggest and most popular restaurants in Agra and it is highly recommended in travel guide books like Rough Guide to India, Lonely Planet, Amazon Tour Guide, Fodor’s Traveler Guide. Priya Restaurant can be found on the Fatehabad Road near Hotel Trident.

The Founders’ Vision

Three young entrepreneurs, Mr. Rajendra Kr. Gupta, Mr. Narendra Kr. Gupta and Mr. Satendra Kr. Gupta laid the foundation of Priya Restaurant in Agra in the year 1993. The vision behind this startup was to have a restaurant where diners could find quality food at affordable prices.

Seating Capacity

The Priya Restaurant started out as being a very small setup with a capacity of seating 30 people only. However, it soon gained popularity, and from the small setup, it slowly grew to a seating capacity of 300 people and becoming the well-known restaurant of Agra.

Cuisines Available

Priya Restaurant prides itself on providing its customers with quality food and good service-the two go hand in hand. Priya is a multi-cuisine restaurant with Indian, Mughlai, Chinese and Continental food.

Live Entertainment

Apart from the dining delights available on the menu, Priya Restaurant also offers live entertainments for customers.

If you are interested, puppet shows, musical programs, magic shows and so on can be arranged for your benefit. Special arrangements like barbecue, cultural programs, gala dinners can be done on relevant charges.

The Priya Team

Priya Restaurant has a team that is professionally trained. The best possible care is taken of guests to make sure that there would be no room for complaint and each person who goes to the restaurant is asked for specific feedback. The kitchen staff is committed to providing different varieties of Indian, Mughlai, Chinese and Continental food and serves customers with the intention of making them feel at home and providing them with a nice ambience to enjoy their food . Priya Restaurant takes care of its guests and ensures complete satisfaction.

M r . N arendra K umar G upta O wner P riya R estaurant 31

Apart from world class service and amazing hospitality, what makes a luxury hotel famous?

It is the marketing strategies and the way the hotel communicates its offers to its existing and prospective customers. Isn’t it? It has been surveyed and noticed that almost 82% customers would discontinue choosing a particular service if the customer experience and communication is not good enough. Now, the definition of ‘good enough’ is different for every guest and Ms. Aditi Verma knows this too well. Heading the Marketing & Communication department as an assistant manager, of Jaypee Palace Hotel & Convention Centre, she rightly knows that the key to have an ever expanding repeat customer base is understanding their needs and creating value through our product offerings and services. She adds on, by stating that right from the time the customer enquires for the property to the time he has used the product and services, the team at Jaypee Palace Hotels ensures that they are well taken care of. The top class services include Pre Stay to Post Stay e-feedback systems along with gratitude e-messages and effective loyalty programs. The customers appreciate the excellent personalized services and value offerings that the hotel provides, which is what sets the hotel apart from their competition.

Aditi Verma: Her Approach to Work She describes herself as a creative thinker and approachable at work. Though she comes from a non hospitality background, she has a zeal to constantly tackle challenging projects and constantly evolve her learning graph, which she believes is what contributes to her success. Her key roles and responsibilities are to set and enforce brand standards, define PR, communication, advertising, event and promotional strategies along with developing guest loyalty programs and pervasive social media strategic engagements. “As a marketing and communications professional, my endeavor is to create value, capture value and develop key strategies to sustain this captured value. Keeping budgets in mind and continuously build a stable revenue base, we use varied dynamics of the marketing channels to optimize

our reach to the potential guests and ensure high levels of repeat business” says the proud Assistant Manager

Aditi Verma’s View on the Guests Being a part of the management, Aditi knows that she has to constantly be on her toes to gauge the guest needs. She is well aware of the fact that the guest now-a-days are always on the go and are well connected with each other, all thanks to the global digital platform through their mobile phones, tablets etc.

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Ms. Aditi Verma

Assistant Manager Marketing,

Jaypee Palace Hotel & Convention Centre

Using this piece of information, she states that, “we highlight our USPs - Be it our largest room inventory, food and beverage outlets or the largest convention centre etc through a user friendly website, mobile application, social media handles digital customer feedback systems etc.”.

Speaking about the future, she quotes that their way forward is surely to effectively brand Jaypee Palace Hotel as the best destination for weddings and world class conferences and a leisure travel destination. They have the best products to offer and the best team to make this dream come true.

About Jaypee Hotels & Resorts The Jaypee Hotel & Resorts is a renowned luxury hotel chain that believes in top class customer service.

They have 4 hotels located across 3 locations – Agra, Delhi, Greater Noida and Mussoorie. This group has a chain of luxury and deluxe hotels across the country and it has not only emerged as one of the most trusted brands in the sector of hospitality, but it has been building on its value system and customer experience big time. Their primary focus is to deliver world class customer service to their valued guests.

Every magical creation of their hotels is aestheticallydesigned keeping in mind the high tastes of the clients.

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February 2012 is a year that the Gupta family will remember forever as that was the year when the first, foundation of Hotel Priya was implanted. The actual foundation was built in October 2015 when this hotel started operating in full swing, under the guidance of the young and enthusiastic man – Mr. Gaurav Gupta. He takes pride in owning to the fact that he single handedly took over the hereditary business of his family.

Vision of Mr. Gaurav Gupta

Gaurav Gupta took over this hotel business with a solo vision of engaging the entire hotel in wdelivering quality accommodation to the customers at the best possible prices. To be able to achieve this vision, Mr. Gupta did not hesitate to stretch for long hours – he used to work for almost 18 hours so that he could attain the vision and dream of the founders of the hotel.

The Success of Priya Hotel

Under the leadership of Mr. Gaurav Gupta and his zeal to make it big, the hotel was able to revive from the losses that it was facing at the time when Gaurav took over. Once losses were recovered, Gaurav wanted to move one stop beyond and focused on building a brand than just attaining profits. Surprisingly, this man was able to achieve this and today the hotel is well known in the city of Agra for the excellent customer service that it provides. It is known as one of the best in budget friendly segments.

About Priya Hotel

This hotel has well accommodated 18 rooms that are a perfect fit for all those guests who wish to stay in a budget hotel. It is renowned to have economy hotel segment of the hospitality industry. Hotel Priya is known to provide affordable yet modern comforts in all forms – be it room service or food services. It is known to maintain hig in all the services they provide.

“Often economy hotels are characterized with a limited range of services but our attentive and personalized service includes the variety. We pay optimum heed that, so the services are executed promptly. We at HOTEL PRIYA have always worked on the trust and confidence of our guests and always make sure our guests leave with a good memory and a smile on their face.” Says the proud Mr. Gaurav Gupta.

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Mr. Gaurav gupta Owner Priya Hotel

Priya Hotel Interview with Owner, Mr. Gaurav Gupta After successfully establishing a brand of Hotel Priya, Gaurav went a step ahead to launch a whole new venture under the brand name – ‘Tour Trips India Holidays’ that focuses on providing amazing tours within India and Nepal customized based on tourist’s budgets. The services of this venture include, but are not limited to cab booking, air and rail ticket bookings, hotel bookings, tour guide services and foreign exchange services.

About Tour Trips India Holidays

This new venture of Mr. Gaurav Gupta aims at providing a wholesome travel guide of the country to all those who wish to explore the country. They are an all India-based company that specializes in Inbound Travel and tour services.

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A Warm Welcome To Hotel Panna Paradise!

There are various other budget category Hotels in Agra, but Hotel Panna Paradise, which is situated just fifteen minutes drive from the monument of love--The Taj Mahal. It has a comprehensive range of comforts that enthralls entrepreneurs, families and leisure travelers as well. We offer rooms with many different layouts, for your pleasure. We make every effort to give you the solitude you desire. To present you the privacy you deserve to provide not just a service, but an experience. It was established in the year 2009 with the aim to provide best service to the travelers of various nations. The prime objective of the hotel is to make aware guests about the local cuisines, culture and heritage of the city. Hotel has 19 air conditioned rooms equipped with latest amenities like LCD TV, mini bar, wi-fi, hot water and many other facilities. It is to be mentioned that there is one advantage while staying with the Hotel Panna Paradise, is that guests can also have view of Taj Mahal from the roof of the hotel. It is merely 6 km from the Airport, and 5 km from the Agra Cant Railway Station. Hotel Panna Paradise offers to the guests a wide range of cuisines at " Rasam - the traditional restaurant". It serves Mughlai, Chinese, Continental dishes. Round the clock room service and personalized attention to every guest is the specialty at hotel Panna Paradise. Apart from that hotel has a beautiful lawn that catches eyes of the guests and bound them to spend some time while reading books or having some tea or coffee. About founders: This hotel is managed by three brothers, who are experts in their field. The eldest brother Shri Sunil Dubey takes care of hotel like home. The younger to him Shri Suhsil Dubey, who holds degree in Masters in Business Administration (MBA) manages reservation of the hotel and the youngest one Shri Yogesh Dubey, who has worked with the eminent newspapers of India as a journalist takes care of the management of the Hotel. All the brothers never tolerates any inconvenience caused to the guest and take action immediately against the staff if proven guilty. “We believe in ‘Atithi Devo Bhava—Guest is God concept and work closely with all of the clients domestic and international, so that we can make their stay hassle free,” said Yogesh Dubey.

Apart from it, Hotel has well educated and helpful staff, who ready to help guests anytime.

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Mr.Yo gesh Dubey Owner Hotel Panna Paradise

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Mr. Shailendra K. Garg Director Hotel-Atithi

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The Epitome Of Hospitality Agra is a city known for its historic grandeur, cultural heritage and its architectural marvel - The Taj Mahal. This glistening structure of marble has put Agra on the world map. Tourists from across the world flock to the city in large numbers. If you are one of them, then Hotel Atithi, located on Fatehabad Road, is the perfect hotel for your stay. Our hotel is located close to the renowned tomb of love. The glory of the Taj Mahal is reflected in our interiors which are designed with marvelous marble work. Our sophisticated Executive Rooms and Deluxe Rooms are equipped with essential amenities including free Wi-Fi, 24 hour room service and laundry service. If a magical evening with great food is what you seek, then our in-house restaurant 'Swadan' welcomes you to a fine dining experience. We ensure that you can host your special events at our spacious banquet halls which are designed keeping in mind your needs.

We believe that our guests should have a

rejuvenating stay at our hotel. Our outdoor swimming pool, surrounded by well trimmed lawns, provides the ideal ambience to unwind after a long day of sightseeing.

We strive to ensure all your needs are satisfied within the hotel premises. When you do venture out, our strategic location ensures you save time in commuting. We are located in the heart of Agra with the Taj Mahal situated at a distance of only 1.5 kilometers from the hotel. Agra Railway Station and Agra Airport are easily accessible from the hotel. Our travel desk offers impeccable travel assistance ensuring you get the best deals on travel offers. Our strategic location has earned us a well deserved 4 star rating on the popular travel portal - Make My Trip.

Atithi Devo Bhav, meaning Guest is akin to God, is an adage we, at Hotel Atithi, live by. We uphold the values of Indian hospitality by ensuring your stay with us is the highlight of your trip.

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Hospitality Digital Marketing Like the process of dining where one has organised meals, starting with appetisers, then main course and dessert, an organised process of marketing are required in order to ensure the right balance for every buying phase. Half of the qualified leads do not turn positive when they are initially converted. Bothering these leads with constant sales calls, and other dated forms of selling can make them avertable of your services.

Instead invest your time in nurturing these leads through the marketing funnel – TOFU, MOFU, BOFU. This funnel can be applied to any aspect of hospitality digital marketing such as email marketing, direct marketing and paid search.

Stages of the Inbound Marketing Sales Funnel TOFU – Top of the Funnel: It is the most basic part of the funnel and deals with the visitors who check out a hotel website, if one has resources, one can build keywords through which the public can reach their website.

The content of the website should be attractive enough to capture their attention. The longer a keyword is, the more chances are there for visitors to end up on the website.

MOFU – Middle of the Funnel: This deals primarily with those aspects that make your hotel unique. The offers that distinguish your hotel can be added to the keywords in this part of the funnel. If these aspects stand unique in the crowd or are impressionable, then the visitors are most likely to come back to the website while making the booking.

BOFU – Bottom of the Funnel:

When one has attracted people with TOFU and managed to keep them interested through MOFU, then last and the most important part of the marketing is BOFU, which is, turning these people into purchase leads.

One can add extra keywords in this part of the process

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that ensures that the customers get attracted to their website throughout the process. Discounts can be offered to the customers through the BOFU content.

The understanding of the Inbound Marketing Funnel is very important for the hospitality digital marketing.

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Mr. Ranjeet Jha Executive Chef

Golden Street Restaurant

Golden Street Restaurant Interview with Executive Chef, Mr. Ranjeet Jha

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“I’ve served dishes in Bengali style to former Prime Minister (PM) Shri Atal Bihari Vajpayee ji in a hotel in Bhopal during his stay in 1987,” Ranjeet Jha a Chef by profession, recalls his one of the best memories of his journey as a Chef. He also shares his memories, when he made delicious dishes for former President Late shri Shankar Dayal Sharma and bollywood celebrities. Ranjeet, who is 52 years old and hails from Nepal, said that he had begun his journey merely with Rs 250 per month while working as a helper boy in a ‘Dhaba’ in Allahabad in Uttar Pradesh. After that he firmly determined to set an example for others, he moved to other cities and began searching for job in restaurants and hotels. Jha said, “I came to Lucknow, where I worked in a hotel as Tandoor worker. I worked over there for two years and then I left that place, as I want to pursue hotel management course from PUSA.” “But due to some circumstances, I left the course in mid and joined Taj Group of hotels in Udaipur,” shared Ranjeet Jha. He further shared that after that he had worked in various five star category and other hotel as well. In Agra, he began working with Hotel Clark Shiraz, Novotel (Trident) as a Commy Chef. “I was determined to learn new dishes.

I kept on experimenting and did a lot of mistakes. And faced many ups and down in my journey of a helper and a chef,” Ranjeet shared with a glow in his eyes. He recalls a bad experience that how he was hit by his master by spoon only for a silly mistake and marks can be seen these days as well. “The marks of that cut are still on my face, as my ‘ustaad’ hit me with ‘chamcha’ for some silly mistake. Though, I did not rebel and took that incident as a lesson of my life,” explained Jha in a weak voice. But life gives bad or good experiences to the people primarily the new comers, so that they can taste both the phases of life. Ranjeet shared that once he got Rs 100 as a tip from his guest for making mouth watering ‘dum alloo’. He added, “I have still kept that Rs 100 note with me, as a reward and incredible memory.”

“After that I got many tips as a reward, but the memory of Rs 100 tip is still with me. And I put my whole efforts to make all the dishes delicious,” he added. Jha shared, “My favorite dishes liked most by the guest are Bhuna Ghosh, Fish Curry, Butter Chicken, Dum Biryani in Non Vegetarian food. And in vegetarian food I make Began Bharta, Paneer Lavabdaar, Paneer Khurchan etc.” While talking about his future planning, he shared, “I will open an institute of hotel management, where I will teach students. I will also help those, who are from financially Low background, as I don’t want young talent to die. I want them to show their skills to the world.”At Last while sharing about his family, he says that his wife Sarita Jha and two children, whole heartedly support him and stand behind him in the time of need. Currently, Jha is working as a executive chef in Golden Street Restaurant on Tajmahal Road and taking care of his juniors and guests like his own family. He said, “Guests asks about me, when they complete their food. Sometimes they come to me and ask for the recipe of the dish. Generally I get good reviews, and if I get bad one I try to improve that for future.”

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Want to Flourish in the Hospitality Industry? Then You Need These 6 Skills and Characteristics Hospitality industry is one of the fastest growing and prominent industries in today’s economy, with a number of youngsters looking to start their careers in it. There are many qualities needed to flourish in this industry, however 6 skills and characteristics are a must have; those are

1. Commitment:

Hospitality industry thrives on customer satisfaction as it creates a good reputation for the business and repeat customers. You need to be able to go way beyond your job description, be committed and do all within your will to see that the customer is satisfied.

2. Communication and Interpersonal Skills:

In an industry like hospitality, communication and interpersonal skills pay a key role. It is in very nature of the business to provide skilled customer service, so it is crucial that you provide the best with great communication and interpersonal skills. It will be greatly advantageous if you are multi-lingual.

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3. Organised:

As a hospitality employee you will have to multi-task in a number of occasions and to do so perfectly you will need to be organised. By being organised you take your customer service to another level.

4. Team Player: Hospitality industry cannot be run by a single person; it takes the collective work of a number of employees – each with their own task. Therefore it is crucial that you become a team player who values each person in the team and their contribution.

5. Flexibility: In this industry you will be subjected to various kinds of people as well as situations, so if you are rigid then you may find yourself in a pickle. Hence, you must remain flexible and ready for any curve ball thrown your way.

6. Problem Solving Ability: Many problems can arise, so you must always keep your mind sharp and come up with creative, unique yet satisfactory solution for these problems. With good problem solving ability you are sure to leave your customers completely satisfied.

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Golden Street Restaurant

Interview with Director Mr. Deepak Sharma

Deepak Sharma Director Golden street Restaurant

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They say the way to a man’s heart is through his stomach. Well, to be honest any human’s way to the heart is through their stomach. While lots of people eat to live, today’s generation definitely lives to eat.

Given the variety of delicacies available today, there is so much to experiment on when it comes to food.

The city of Agra is one stop city when one has to think of two things – exotic locations as a tourism place and out of the world taste when it comes to food. Every person who has visited Agra will surely bank on this statement. While this city is a hot spot for tourist attractions, it has numerous outlets for food for all those food lovers.

One such amazing restaurant is the Golden Street Restaurant. To begin with about this place, the best fact is that this place is completely owned and operated by an award-winning chef Mr. Ranjeet Jha.

About the Restaurant

The Golden Street Restaurant is one of the top class restaurants in Agra. It takes pride in offering a wide range of cuisines and top notch services to all its customers in an intimate and sophisticated ambience. This restaurant has all kinds of inventions and out of the box presentations all thanks to the talent of the Chef. From contemporary Mughlai to authentic Chinese, this restaurant has a lot to choose from. It is known to come up with innovative dishes by combining various flavors which are inspired by Asian roots while the seasonings come from classic French techniques. This restaurant is known to have amazing menu changes from time to time. The location is very near to the tajmahal.

Success of the Restaurant

Today, this restaurant is famous all over the city of Agra and people are highly recommending this place to their near and dear ones. If one has to go by numbers, the service quality of this place is 100%, 15 + amazing experiences have been recorded in the form of testimonials, 200+ happy customers are already repeat customers of the restaurant. To top it up, the Golden Street restaurant has received over 12+ awards.

The Team

Mr. Deepak Sharma is the founder and the Managing Director of the Golden Street Restaurant. Apart from him, Mr. Gaurav Raghuvanshi is Marketing Head and Mahesh is the cook. Along with these three strong pillars, there is a whole team of staff who helps the core team and delivering extraordinary dishes with utmost customer service on the plate.

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Introduction & Snaps Hotel King Palace

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Hotel King Palace Hotel King Palace is a unique combination of luxury and star comfort. It is an oasis of isolation, replace with 3 star facilities, your search of the best comfort hotel in Jaipur, ends with Us. Hotel King Palace is located near “Jal Mahal” The Lake Palace in Jaipur.

Staying at Hotel King Palace is a pleasant experience for all as the facilities have been carefully or travelled to Lavish extraordinary largesse on the smallest requirement of our Guests.

Since 2004 Royal Treat has been committed to bring its patrons an unparalleled dining experience.

Here you find a variety of cuisines service. It’s the love of good food, the appreciation of our Guests and our passion for dinning that keeps us going stronger year after year. It is our Privilege, Pleasure and pride to serve each Guest with warmth and Hospitality.

Beautiful corridors with elegant marble flooring give an easy access to all the rooms.

In-Room Facilities -: 36 rooms 24 hrs, WiFi Internet 3 Fixture Bathrooms with Shower Cubical Hair Dryer Branded natural herbal bath Amenities In-room electronic safes 24hrs. Satelite LCD Television Tea Coffee Maker Mini Bar Iron Board (on request) Others Services Kerala Ayurvedic Spa Currency Exchange We accept all major credit Doctor no Call Valet Parking Laundry Service Travel Desk Travel Desk & car Rental Event Management 24hrs. Security at Hotel 24hrs. CCTV Security at all Entry & Exit Points 24 hours power backup 51

THE ROYAL TREAT- RestroBar The iconic restaurant which combines hospitality and cuisine for an unforgettable experience. Our restaurant provides a retreat like no other. – casual elegance, soothing ambiance, and picturesque hill vistas.

Whether you want to meet friends for lunch, enjoy brunch with family, spend an evening overlooking the Aravali Ranges accompanied by a brilliant dinner, or just have casual tea midday, The Royal Treat wants to make your moments memorable. We are tucked away in the heart of the renowned Pink City. A must-see for visitors to Jaipur and residents alike, The Royal Treat await you and drench your dining experience in color and beauty.

The Royal Treat opened its doors to its guests in 2004 and has the capacity to receive 150 guests. In addition to that, the restaurant comprises also a terrace, which, however, is limited only to fine weather. The restaurant warmly welcomes all of you to try out its delicious food every day from 11 am till 11 pm. Years of experience and bearing your wishes as well as requests in mind, we started a new chapter in our and your lives.

The restaurant uses only first-class and fresh ingredients and food products. The restaurant's menu comprises a wide selection cuisines served in settings that are stylish and urbane. With our bespoke wine list, chilled beer and delicious, signature and featured cocktails, our bar are the perfect place to meet for after work drinks, sophisticated celebrations, late night parties or an intimate get together.

It’s the love of good food along with the appre-ciation of our guests and our passion for delivering a perfect dining experience keeps us driving stronger year after year. It’s our privilege, pleasure and pride to serve each guest with warmth and hospitality

Our Motto- We Serve Passion & Speak Good Food Language. Welcome to THE ROYAL TREAT!

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in settings that are stylish and urbane. With our bespoke wine list, chilled beer and delicious, signature and featured cocktails, our bar are the perfect place to meet for after work drinks, sophisticated celebrations, late night parties or an intimate get together.

It’s the love of good food along with the appreciation of our guests and our passion for delivering a perfect dining experience keeps us driving stronger year after year. It’s our privilege, pleasure and pride to serve each guest with warmth and hospitality

Our Motto- We Serve Passion & Speak Good Food Language. Welcome to THE ROYAL TREAT!

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where hospitality meet the bay MRP -INR 225.00 ( India )