Travelweek JANUARY 11 2024

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FUTURE OF TRAVEL Optimism runs high at Travelweek's latest virtual conference

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TOP NEWS

Travelweek’s latest ‘Future of Travel’ conference anticipates landmark year for travel

ON THE COVER (clockwise from top left): Andrea Hilbert; Bruce Poon Tip; Nathalie Tanious; CAmille Olivere; Oliver Weibel; Peter Ouzounov

By Cindy Sosroutomo A brand new year has arrived, and with it comes an endless number of ways to see and experience the world. With travel confidence back up and years of pent-up demand finally resulting in record bookings for many travel agents and suppliers, 2024 is anticipated to be a landmark year indeed for the industry.

This key message of positivity was the underlying theme of Travelweek’s latest Future of Travel conference, held virtually on Nov. 29, 2023. Like with Travelweek’s previous conferences, ‘Future of Travel: 2024 Preview’ featured a stellar lineup of keynote speakers who all expressed their excitement for the new year and shared their latest news and offerings with viewers.

To watch the event, click here.

“It’s been a wild ride for the travel industry, from a complete shutdown to a very powerful rebound, which caused a few problems and chaos of its own,” said Travelweek Publisher Devin Kinasz. “But we got through all that and travel is now normalizing. I know there are a lot of agents and suppliers out there who are excited for possibly the best winter selling season ever.”

Here are some key updates from the keynote speakers: Peter Ouzounov, Director of Sales, Canada, Riverside Luxury Cruises Established last year by the German-based, family-owned luxury hotel group, Seaside Collection, Riverside Cruises entered the Canadian market this past spring with Peter Ouzonov’s appointment. The cruise line, which acquired all five of Crystal Cruises’ river ships, has been sailing on the Danube

River between Budapest and Brussels since April, and also started sailing on the Rhône River in Southern France in summer 2023. This year, it has set its sights on sailings on the Rhine, the Moselle and the Main rivers.

When asked whether Riverside caters to the same clientele as Crystal Cruises, which was synonymous with high-end luxury, Ouzonov assured travel advisors that it does.

“All five of their river ships and most of their river cruise staff are back with us, so that’s happy news for anyone who’s travelled with Crystal before and for advisors who had clients who’ve travelled with them,” he said. “In fact, 85% of the staff that previously worked on Crystal’s Mozart returned to the ship this year, and we expect many will return to the Revel and the Debussy next year. So we’re definitely picking up from where Crystal left off.”

So how exactly will Riverside differ from Crystal Cruises? Ouzonov said that the company’s aspirations are much greater.

“We’re really setting out to redefine the standards of luxury in river cruising through highly personalized and intuitive service, exceptional gourmet cuisine, and flexibility, which is very important for the luxury market,” he said. “Luxury travellers don’t conform to what a company dictates – it’s the other way around. And that’s our approach to luxury. It’s individual, it’s personal.”

Bruce Poon Tip, Founder, G Adventures In his ‘instabook’ titled ‘Unlearn: The Year the Earth Stood Still,’ which he published in 2020, Bruce Poon Tip wrote that the pandemic was an

opportunity for the travel industry to reinvent itself for the better. When asked whether he’s seen any lasting changes, Poon Tip admitted that the status quo didn’t change as much as he had hoped.

“I think that many people thought it would change because there were so many conversations going on during COVID between tour operators that normally don’t talk to each other about how we could be better. But what did change is the consumer and their travel patterns.

“People are travelling less per year but staying in destination longer – and they’re going deeper. And there are a lot of people who won’t go back to mainstream holidays and opting for more purposeful travel. There’s an inherent risk to travel now – COVID didn’t go away – so travel has to be pretty meaningful for people to do it now,” said Poon Tip. In line with this new trend, G Adventures recently announced the launch of its new Geluxe Collection, which Poon Tip described as “active luxury.”

Featuring 28 trips that include physical activity, elevated dining and accommodations, and community and culture, the collection “is something that our customers have been asking from us for some time,” said Poon Tip. “It’s one of the few products that we’ve actually developed in the last 30 years that’s data-driven, where we listened to our customers,” he said.

“G Adventures is very product-driven, people rely on us to tell them where to go. But The Geluxe Collection was a data decision because our customers were telling us that they wanted more active trips with more comfort, and so we had to find a way in which we can also turn that into community tourism.”

January 11, 2024 | TRAVELWEEK | 5

TOP NEWS Nathalie Tanious, President & CEO, TravelBrands It’s been five months since Tanious took over the reins at TravelBrands, during a time of incredible recovery for the travel industry. According to Tanious, “we’re selling everything,” particularly all-inclusive vacations and “lots of cruises.”

Tanious also highlighted the company’s dynamic packaging tool, which gives travel advisors the opportunity to package any hotel with over 80 airline partners to pretty much anywhere in the world.

“So for example, you can book air and hotel to Vegas, or air and car to Paris, or air, hotel and car in Rome.

You can then add an activity or an add-on, and all that is done online.

Every single airline partner we have today is available through our dynamic packaging tool, in collaboration with over 1.8 million hotels in our portfolio. So whatever you’re looking for, whether it’s a two-star or five-star hotel and everything in between, we’ve got it available through our dynamic packaging tool,” said Tanious.

Oliver Weibel, Director Canada, Switzerland Tourism Switzerland is set to welcome even more Canadians this year with a brand new flight between Toronto and Zurich with Swiss International Airlines. Direct flights will also be available from Montreal to Zurich and Geneva, as well as twice-daily service from Toronto to Zurich. For the summer period, flights will run from Calgary to Zurich and from Vancouver to Zurich with Edelweiss Air.

Got a story idea?

Questions or comments?

Write to Cindy Sosroutomo at cindys@travelweek.ca TRAVELWEEK

Once in destination, Canadians have a full menu of signature offerings to enjoy, said Weibel, including the world-famous Matterhorn. But to see it all, he recommends the Grand Train Tour of Switzerland, which comes in a variety of packages ranging from 3-9 days and also now includes enhanced luggage services.

“This means upon arrival, you can drop off your luggage and it will be brought to the next hotel with our local DMCs, which are providing those services for your clients,” he added.

Weibel also said that seasonality will be prolonged in Switzerland, meaning that during the harvest season from September and October, hotels will be open longer as well as accessibility to funiculars and the mountain areas.

Camille Olivere, Chief Sales Officer, Globus family of brands Olivere noted that it was a “fantastic” year for Globus family of brands in 2023, with Avalon Waterways in particular leading the charge, followed closely by Globus, Cosmos and the company’s latest brand, Independence

by Globus, formerly Monograms. She also highlighted several new initiatives launched in 2023 to help travel advisors, including paying commissions at final payments and more simplified policies.

“We have always supported the travel agency channel,” said Olivere.

“We only do brochures for travel advisors – we do not do direct-to-consumer brochures – and in them there’s a very clear set of reasons for why to book through a travel advisor. Plus, we’re doing special promotions only for travel advisors, so there’s a lot that we’re doing to make sure that we’re driving that demand and continuing to be loyal.

“We want to be there for travel

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advisors and be your partner for profit and your partner of choice, both for river cruising and for touring.”

Andrea Hilbert, Senior Manager, Training and Onboarding, World of Hyatt Inclusive Collection Comprising 10 brands in all and 125 resorts across the Mexican Caribbean and Europe, the Inclusive Collection for World of Hyatt “always has something going on,” said Hilbert. As far as new resorts go, Hilbert noted that the company has a relationship with B Live Hotels to convert two of its resorts in the Dominican Republic to Sunscape properties, one of which is currently onboarding and the other in early 2024.

Hilbert is also excited about a few brand new builds, including Secrets Tides in the Uvero Alto area of Punta Cana, Dominican Republic, and Secrets Playa Blanca in the Mexican Caribbean, the first phase of which will open in February 2024. And on the Pacific Coast of Mexico, not only will Inclusive Collection have a newbuild Dreams resort in the area, but also a new destination – the town of Mazatlan.

To help travel advisors get acquainted with the company and all its brands and properties, Hilbert highlighted the company’s new advisor portal called Confidant Collective, launched in 2023 on Travel Advisor Appreciation Day. The online platform is where advisors can take the new Confidant Learning, which replaces the company’s old Master Agent Program.

To watch ‘Future of Travel: 2024 Preview’ click here.

CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.

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FUTURE OF TRAVEL

Riverside Luxury Cruises setting new standards for European river cruising Since emerging onto the river cruise scene in spring 2023, Riverside Luxury Cruises has made plenty of waves in the industry with its stellar fleet and unmatched service and cuisine.

Brought to market by Seaside Collection, a German-based, family-owned luxury hotel group, Riverside successfully acquired five luxury river ships previously owned by Crystal Cruises. April 2023 marked the line’s debut with the maiden voyage of the Riverside Mozart on the Danube River. The Riverside Ravel followed soon after on the Rhône River in southern France, and in the coming year, the Riverside Debussy will sail the Rhine, Main and Moselle rivers while the Riverside Bach and Riverside Mahler will join the fleet in 2026 and 2027, respectively.

110 passengers and featuring three restaurants, two bars, a gym and an indoor pool.

CULINARY EXCELLENCE Guests can indulge in Michelin-inspired cuisine made from fresh, local ingredients. To ensure a top-notch gastro experience on every voyage, Riverside has introduced larger galleys and more chefs who cook every dish on demand.

Premium beverages such as wine, spirits, champagne and cocktails are also included. Multiple dining venues offer open seating with no assigned dining times, plus all ages are welcome.

FLEET-WIDE LUXURY At double the width of traditional European river cruise ships, Riverside Mozart is considered the most spacious luxury ship in its class, accommodating a maximum 162 guests and featuring four restaurants, two bars, a cigar lounge, full gym and spa, and a counter-current indoor pool. The Riverside Ravel and Riverside Debussy, though not as vast as the Mozart, are no less opulent, accommodating a maximum 8 | TRAVELWEEK | January 11, 2024

CUSTOMIZED ITINERARIES & INCLUSIONS Shorter cruises allow for more customization, and gratuities are included both on land and onboard.

Complimentary Space X Starlink Wi-Fi ensures guests stay connected, while a variety of daily shore excursions offers an intimate experience with fewer guests. Complimentary airport transfers, bikes onboard and port charges are also included.

TRAVEL ADVISOR REWARDS Travel advisors can earn a generous 21% commission on all 2024 sailings, paid at final payment. Riverside also offers refundable/transferable deposits until final payment (90 days prior) and has eliminated the single supplement in 2024 for its Melody and Harmony Suites. Canadian currency is accessible through the travel advisor portal at www.riverside-cruises.com/TA. For more information contact Peter Ouzounov, Director of Sales, Canada, at p.ouzounov@riverside-cruises.com.

SIDE

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Reservations: +1 833 305 3313 | reservations@riverside-cruises.com

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FUTURE OF TRAVEL

Actress Cheri Oteri named godmother of Avalon’s new Suite Ship Avalon Waterways has announced that Cheri Oteri, actress and comedienne who’s widely known for her role on ‘Saturday Night Live,’ will christen the new Avalon Alegria as godmother in 2024.

An international ceremony is scheduled to take place on the Douro River on March 28, 2024 in Pinhão, Portugal, after which the 102-passenger ship will become the first Suite Ship from Avalon Waterways to set sail in the country. It features 14 Deluxe staterooms and 37 Panorama Suites, and was built exclusively to sail the Douro River.

Of her godmother duties, Oteri said: “I am beyond excited to have the honour of godmother to the beautiful Avalon Alegria. Taking a river cruise with a constant scenic view of rich landscapes and picturesque villages is the best way to vacation I could ever imagine. The beauty of this boat and everything it offers will make the best memories.”

Pam Hoffee, president of Avalon Waterways, added: “In our search for the perfect godmother for the Avalon Alegria – our first ship in Portugal with a name that means ‘happiness’ – we knew Cheri Oteri would be the perfect choice. As a difference-making entertainer – and one

AVALON ALEGRIA

of the groundbreaking women who inspired modern comedy in America – Ms. Oteri has brought much inspiration and joy into our lives.”

On adding Portugal as a new destination for Avalon, Hoffee added: “We’ve waited a long time for the perfect opportunity to add Portugal to our robust vacation portfolio and that day has nearly arrived. Inviting our guests to sail the Douro for the first time, we’re bringing the Suite Ships of Avalon, the grandest views in cruising and whim-powered itineraries to Southwestern Europe and we couldn’t be more excited.”

The Avalon Alegria will invite guests onboard to cruise one itinerary in 2024 – ‘Vida Portugal: Vineyards & Villages Along the Douro.’ The eightday cruise begins and ends in Porto and is filled with ‘Classic,’ ‘Active’ and ‘Discovery’ excursion choices.

Avalon’s Suite Ships are known for their Open-Air Balconies, available in Panorama Suites and featuring wallto-wall, floor-to-ceiling windows that open 11 feet wide in Europe and 14 feet wide in Southeast Asia. The Avalon Alegria’s Sky Deck also offers panoramic views and a pool.

For more details go to agentlingo.ca.

AVALON ALEGRIA

CHERI OTERI

January 11, 2024 | TRAVELWEEK | 11

FUTURE OF TRAVEL

Opening in January: Secrets Tides Punta Cana Set to open in January 2024 on the shores of Uvero Alto is the adults-only Secrets Tides Punta Cana, a romantic, serene hideaway featuring stunning views, expansive infinity pools and a signature ‘Unlimited-Luxury’ experience.

Situated on a palm-studded beach, the new resort impresses from the start, with an intricate lobby featuring pathways woven around trees and local flora. Covered walkways lead to 668 suites designed to reflect a luxurious residential community, with each set of suites featuring modern Caribbean décor, 24-hour room service, a daily refreshed minibar and a private furnished terrace or swim out.

Guests will enjoy daily activities and live entertainment, as well as an infinity pool that winds into perfectly manicured gardens by the ocean. And with ‘Unlimited-Luxury,’ everything is included with their stay, from bestin-class service, gourmet restaurants and top-shelf drinks, to endless day and nighttime activities.

As for dining, guests can savour culinary masterpieces at nine

12 | TRAVELWEEK | January 11, 2024

restaurants, including six à la carte restaurants, one buffet, a grill and a café, including Meraki, a ‘Mediterrasian’ fusion of à la carte Pan-Asian and Hibachi delicacies and Mediterranean cuisine. Guests can also enjoy 24-hour dining options for night bites that cater to every craving.

For the ultimate pampered experience, the resort’s Secrets Spa by Pevonia is designed to inspire a sublime sense of well-being. The spa offers rejuvenating body and facial treatments, soothing hydrotherapy,

relaxing massages and pampering salons. Coupled with award-winning Pevonia skincare products, guests are treated to an unforgettable spa experience.

Secrets Tides offers a serene getaway and an idyllic place to celebrate romantic celebrations. Guests can discover this adults-only seaside haven where they can immerse themselves in nature from the moment they arrive.

For more information go to www. secretsresorts.com/tidespuntacana.

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FUTURE OF TRAVEL

Switzerland celebrates new flights, resort updates for 2024 VAIL RESORTS EXPANDS Marking a major expansion in the Swiss Alps, Vail Resorts has successfully acquired Crans-Montana Mountain Resort, joining Andermatt in its portfolio. These iconic destinations offer some of the best skiing in Switzerland, with Crans-Montana known for its stunning views and rich legacy in hosting global sporting events. Both resorts are now integral parts of Vail’s offerings. Crans-Montana will be included on select Epic Pass products for the 2024-25 ski and ride season.

ZURICH

Switzerland has several new updates for 2024 that will make travel much easier – and more memorable – for Canadians.

RECORD INCREASE The destination has reported a substantial 11.5% increase in overnight stays by Canadian visitors until October 2023. The early snowfall in December that brought snow to lower elevations and excellent conditions in winter destinations, led to thousands of snow enthusiasts flocking to Swiss ski areas, marking a successful start to the season.

EXPANDED FLIGHT SERVICE In response to strong demand, Edelweiss Air is expanding its long-haul services to North America in summer 2024. Vancouver will welcome daily flights over the summer, while Calgary will benefit from up to three weekly flights. Additionally, SWISS will expand its long-haul network this summer, with nonstop daily service (except Mondays and Wednesdays) between Zurich and Toronto launching May 10.

MATTERHORN ALPINE CROSSING An 80-year-old vision has finally become reality with the completion of the Matterhorn Alpine Crossing. The Matterhorn Glacier Ride II, opened in July 2023, forms the last section of the

crossing that connects Zermatt and the Italian resort of Breuil-Cervinia, and is operational year round. The new crossing’s total journey time is 90 minutes, and the final section descends from the Matterhorn Glacier Paradise to Testa Grigia in Italy in four minutes.

GLACIER 3000 Following last year’s delay in opening due to snow conditions, this winter Glacier 3000 will relaunch its long-anticipated, super steep, new 3-kilometre black run called the Black Wall.

Running from Cabane to Pillon in the Pierres Pointes sector, with a steep incline of 41 degrees, the Black Wall begins with a 265-metre tunnel built through the Rocher Jaune mountain.

COTTON CLUB ANDERMATT At 1,437 metres above sea level, the historic village of Andermatt has seen much development of late. The latest addition is the Cotton Club, which opened in December 2023 at the Swiss House. This hip new venue combines casual daytime food and drink, fine dining and upmarket après, all in one venue.

For more information go to www.

MySwitzerland.com.

THE SWISS ALPS

January 11, 2024 | TRAVELWEEK | 15

FUTURE OF TRAVEL

Sell big, win G-Normous with G Adventures’ annual incentive

It’s that time of year where agents across Canada compete to see who will be crowned the annual G Adventures’ G-Normous winner.

Live now, and running for four months up until April 30, G-Normous, G Adventures’ annual incentive, is back and bigger than ever with up to $75,000 in cash and prizes up for grabs, including an $11,000 grand prize to celebrate the 11th year of G-Normous.

G-Normous kicks off with the ‘Great Adventure Sale,’ which is offering up to 25% savings on hundreds of trips when booked by Jan. 31, 2024 for travel either up to June 30, 2004 or for travel between July 1 and Dec. 15, 2024. Full details can be found here.

Agents will also compete for monthly and weekly prizes, as well as rewards for individual challenges to be announced throughout the campaign. The more trips agents sell, the greater their chances are of winning.

Our annual agent incentive is back and this year we have some really fun challenges to celebrate what has been an incredible year, thanks to our amazing community of agents,” said David Green, managing director for G Adventures. “We have so many ways for agents to take home prizes 16 | TRAVELWEEK | January 11, 2024

FURORE AGRITURISMO, ITALY

a 12-day, 18-to-Thirtysomethings trip travelling from Cartagena to Medellín.

• Local Living Italy—Amalfi Coast Winter: Was priced from $2,249 per person, now priced from $1,574 for a seven-day ‘Local Living’ trip travelling from Naples, return.

• Galápagos Island Hopping: Was priced from $3,699 per person, now priced from $2,774 per person for a nine-day trip from Quito, return.

• Thailand Family Adventure: Was priced from $2,299 per person, now priced from $1,724 per person for a 12-day ‘Family’ trip travelling from Bangkok, return.

All agents with a G Adventures Sherpa account are automatically registered for G-Normous. Agents without a Sherpa account must register through their agency manager at www.gadventures.com/agents/ register/. Regardless of travel date, agents will receive an entry for every new booking made on a G Adventures tour from Jan. 1 to April 30, 2024.

For more information on G-Normous, monthly prizes and community challenges, please visit www. gadventures.com/gnormous.

Credit all photos to: G Adventures

SEA LION PUP, THE GALAPAGOS

this year, including a $1,000 prize to the person who sells the most Geluxe trips, our brand new category of premium active adventures, featuring handpicked accommodation and curated experiences.”

He added: “G Adventures is committed to supporting communities through travel, both our agency community as well as communities around the world. Thanks to our incredible travel agents, we have been able to positively impact many people in the destinations we travel to, so we want to say a big, G-Normous, thank you.”

Agents are encouraged to check out G Adventures’ Agents of Change Facebook page for up-to-the-minute information and details on monthly offers that are designed to help boost sales. Exclusive discounts, extra bonus commissions, and tourism board destination spotlights will be rolled out during the four-month incentive period.

Trips with a 25% savings on offer in ‘The Great Adventure Sale’ include: • Caribbean Adventure: the Lost City trek & Medellín: Was priced from $2,549 per person, now priced from $1,912 per person for

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FUTURE OF TRAVEL

CIE Tours unveils new itineraries for 2024 CIE Tours, which specializes in guided vacations to Ireland and Britain, has much to look forward to in 2024, including brand new tours that promise plenty of sights and adventure.

IRELAND & SCOTLAND New for 2024 are Ireland’s Wild Atlantic Way and the Scottish & Irish Sampler, which take travellers through the scenic landscapes of Ireland and Scotland. The nine-day Ireland itinerary,

priced from $2,495 per person, land only, begins in Dublin and travels along Ireland’s untamed western coast, highlighting iconic landmarks along the way including Blarney Castle and Gardens. Departures begin in March 2024.

The seven-day Scottish tour visits three capital cities – Edinburgh, Belfast and Dublin – with highlights that include Ireland’s oldest thatched pub, the legendary Giant’s Causeway, and built-in free time throughout the itinerary. Prices start at $2,095 per person, land only, with departures beginning in April 2024.

Also new in 2024 is the six-day Scottish Daytripper, available for departures starting in March 2024. Beginning in Glasgow, the tour includes such highlights as Stirling Castle, Edinburgh Castle, a scenic cruise around Loch Lomond and much more.

ITALY CIE is expanding its Italy portfolio with the new Tuscan Treasures with Cinque

Terre, available for departures starting April 2024. The eight-day itinerary uses Grand Hotel Croce di Malta in Montecatini Terme as home base, and visits Pisa, Lucca, Florence, Siena, San Gimignano, Cinque Terre and more. Highlights include a visit to a sustainable agriturismo farm, a gourmet dinner at Castello di Verrazzano, and a truffle-hunting excursion in San Miniato.

All 2024 departure dates and pricing are now available for booking at www.cietours.com. CIE Tours offers more than 40 escorted tour itineraries to Ireland, Scotland, England and Wales, Iceland and Italy in 2024. Escorted tours range from five-day trips of one country, to a 16-day trip that combines Scotland and Ireland.

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SCOTLAND

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Dunluce Castle, Ireland

FUTURE OF TRAVEL

— NEW —

1 WEEKLY DIRECT FLIGHT FROM TORONTO TO FORT-DE-FRANCE, MARTINIQUE. Until March 31, 2024, on Saturday. with Air Canada DISCOVER

Martinique celebrates launch of new Air Canada flight It was a party to remember for the Martinique Tourism Authority (MTA), which celebrated the much-anticipated debut of the first nonstop flight from Toronto to Martinique last month.

Taking place in December at Toronto Pearson International Airport

(YYZ), the lively gate party was hosted

by Martinican Tourism Commissioner Bénédicte di Géronimo, who was joined by other delegates from the Caribbean destination and Air Canada representatives.

First announced in April 2023, the new Air Canada route links Toronto and Martinique’s capital of Fort-deFrance via the Martinique Aimé Césaire International Airport (FDF). The route builds upon Air Canada’s existing direct service from Montreal. Toronto passengers can now enjoy the comfort of a nonstop, five-hour flight aboard an Airbus B737 BAX. “This new route, more than an air

connection, opens doors to new opportunities, strengthening our commitment to elevate Martinique to the top of must-visit Caribbean tourist destinations,” said di Geronimo. “As of today, Martinique has officially become more accessible to Canadians than ever, with up to six weekly flights from Canada among others. What an amazing journey!”

In previous remarks made last year, di Géronimo confirmed Canada’s growing importance as a key market, noting that it has become Martinique’s second-largest source of tourism arrivals.

“Again, I want to express my deep gratitude to Air Canada represented here and today by Ms. Audrey Tanguay Beaudette,” said di Géronimo.

“Our gratitude also goes to you, our first passengers and travellers who seized this opportunity to discover our magnificent, welcoming and authentic island. Martinique loves you!”

For more information go to www. martinique.org/en.

January 11, 2024 | TRAVELWEEK | 19

FUTURE OF TRAVEL

Wyndham Alltra Vallarta offers new and improved all-inclusive experience Playa Hotels & Resorts has completed extensive renovations at the newly renamed Wyndham Alltra Vallarta in Nuevo Vallarta, Mexico.

Drawing inspiration from ancient Huichol culture, the enhancements showcase a vibrant transformation at the former Wyndham Alltra Riviera Nayarit. A total of 159 rooms have been upgraded, including all Junior Suite Ocean View and Club Junior Suite Ocean View categories.

Club-level guests will appreciate the new and improved Alltra VIP club, which offers semi-private checkin and checkout service, concierge

assistance, personalized cocktail service and more. Club-level guests should also expect upgraded minibars, in-suite Nespresso coffee makers and a complimentary hydrotherapy spa experience.

Five dining venues have been revamped as part of the refurbishment.

Plus, for an authentic taste of Mexico, Agave Bar is a brand new concept for the hotel, marking the first Mezcaleria in the Playa Hotels & Resorts portfolio. Moreover, the hotel’s ballroom has undergone meticulous renovation, setting the stage for weddings, conferences and other special occasions.

“The enhancements of Wyndham Alltra Vallarta capture the vivid spirit of Mexico as well as the Wyndham Alltra brand. I am proud to introduce guests to a variety of upgraded areas to enjoy their vacations in the most carefree manner,” said Marco Guerrero, Wyndham Alltra Vallarta General Manager.

To celebrate the upgrades, Wyndham Alltra Vallarta has launched an exclusive promotion that includes a 40% discount on bookings. This limited-time offer is valid for stays through Dec. 20, 2024.

For more information go to www.

WyndhamAlltra.com.

IT PAYS TO TRAVEL TOGETHER Starting with the 6th Room Free

FOR FURTHER DETAILS, PLEASE CALL 888-963-7643 OR EMAIL CELEBRATE@PLAYARESORTS.COM Offer expires March 31, 2024, for travel now through December 20, 2024. Offer excludes corporate meeting and incentive groups and only applies to social groups (weddings, family reunions, friends, families, and social). * One (1) complimentary room upgrade to the next higher room category subject to availability at time of check-in. Excludes all specialty suites such as swim-outs, one-bedroom & presidential by resort. The complimentary room is awarded in the lowest category indicated in the “Room Night Commitment” section of the “Playa Perks Social Group Enrollment Form” and for a maximum of two (2) people. Private events such as ceremonies, cocktail parties, dinners, and meetings are available at an additional charge and are to be contracted directly with each resort. Playa Perks Social Group Rates are based upon Playa Resort’s prevailing promotions and rates in effect at time of request. Valid only on new group bookings. Up to 25% of the block can be at single supplement rates, above 25% would require revenue approval and rate review. The parties acknowledge and agree that Hotel does not accommodate any type of student groups, including but not limited to spring break groups. Any leisure or social group that is predominantly comprised of guests under the age of 25, must be of a family nature where at least one parent stays in the room with their children. No shows on date of arrival will be charged full applicable room rate. Any 1 or 2 night length of stay requests would be subject to hotel’s prevailing length of stay restrictions at time of booking. These rooms would not be eligible for consideration in the earning of complimentary rooms. Not applicable / combinable with other dollars off promotions including but not limited to AAA Rates or Senior Discounts. All or part of the Playa Perks Social Group Program can be changed or withdrawn at any time. Additional terms and conditions apply. ©2023 Playa Management USA, LLC (operator of Hyatt Ziva Riviera Cancun). All rights reserved. Hyatt Ziva™ trademark and related marks are trademarks of Hyatt Corporation and/or its affiliates. PLA13611123

20 | TRAVELWEEK | January 11, 2024

FUTURE OF TRAVEL

Detroit: The Hidden Gem of the Midwest

Photo Credit: Felicia Byron

In keeping with its resilient nature, Detroit has once again emerged onto the travel scene following a resurgence of investment in its arts, architecture, hospitality, food and sports. The investment has certainly paid off, with ‘Conde Nast Travel’ naming the city as one of the ‘must places to visit’ for 2024, and AFAR including it in its annual ‘Where to Go Travel List’ this year.

As the only city in the United States to be designated a UNESCO City of Design, Detroit’s appeal extends far beyond its automotive roots. It offers a unique blend of innovation, art, history, culture, heritage, sports and music entertainment that appeals to a wide range of travellers.

Here are some key selling points for travel agents to remember: 1. Sports haven. Did you know that

Detroit is the most dense sports district in the U.S., with three major stadiums located in the heart of the city? Detroit is home to the Detroit Lions (NFL), the Detroit Red Wings (NHL) and the Detroit Pistons (NBA). The 2024 NFL Draft will also take place in Detroit in April 2024.

2. Cultural richness. The Detroit Institute of Arts and the Motown Music Museum are must-visits for art and music lovers. Travel agents can highlight these iconic institutions in their itineraries.

3. Family friendly. The Michigan Science Center and the Detroit Zoo offer engaging experiences for families, making Detroit a great option for family vacations and long weekend trips.

4. Culinary diversity. Detroit pleases all types of palates and price points. From classic American diners and Mexican food, to soul food and East African cuisine, the city’s culinary scene attracts even the most discerning food enthusiasts.

5. Historic past. History and innovation buffs should include a visit to the Henry Ford Museum and the Guardian Building during their trip. For those seeking a more laidback experience, a cruise on the Detroit River or a visit to Belle Isle Park offers a chance to unwind.

For more information go to www. visitdetroit.com.

RIVER WALK TOUR DETROIT, MICHIGAN

FISHER BUILDING & INSTITUTE OF ART DETROIT, MICHIGAN

January 11, 2024 | TRAVELWEEK | 21

FUTURE OF TRAVEL

PALACIO DE VALLE IN CIENFUEGOS, CUBA

Cuba’s top ‘Instaworthy’ offerings

activities is available, including hiking, trekking, cycling, horseback riding, rock climbing, cave diving and bird watching.

Cuba has long been a favourite destination for Canadians, easily accessible with 21 gateways in Canada offering direct flights to the island. With its tourism industry in full recovery mode, the destination is highlighting top ‘Instaworthy’ offerings that Canadians are sure to fall in love with in 2024.

Cuba’s cities offer a fascinating array of architectural styles dating back 50 years, including baroque, gothic, neoclassical, eclectic, art nouveau, art deco, modernism and postmodernism. Historical cities are scattered throughout the island, including Old Havana, Cienfuegos, Trinidad, Camagüey and Santiago de Cuba, all of which share World Heritage status.

For more information about travel to Cuba go to www.gocuba.ca.

VINTAGE CARS When Carlos V issued a royal order in 1539 formalizing rum production, it secured Cuban rum’s place on the map. Quality ranges from the most basic white rums to various dark rums aged in oak cases for anywhere between three to 30 years. Today, Cuba produces some of the world’s most respected brands of rum, including Habana Club, Santiago de Cuba Extra Añejo and Legendario.

MUSIC Dancing and music are very much part of Cuban culture, underscored by the popularity of salsa, danzón, bolero, mambo and cha-cha-cha. The country is packed with bars, dance floors, music halls and cultural centres where visitors can enjoy authentic Cuban music and live performances.

ECOTOURISM With its diverse flora and wildlife, Cuba is an ideal destination for nature enthusiasts. About 25% of Cuba’s total area consists of Protected Areas, including National Parks and Nature Reserves. A wide range of outdoor 22 | TRAVELWEEK | January 11, 2024

ARCHITECTURE

Temptation Cancun Resort, a playground for grown-ups For those seeking an adult-centric vacation, Temptation Cancun Resort, the original ‘Playground for Grown-Ups,’ is

TEMPTATION CANCUN RESORT

the place to be. Catering to free-spirited travellers ages 21 and over, the resort is known for its sexy signature themed parties and a fun and empowering atmosphere that allows guests to feel free and uninhibited.

Redefining Cancun’s skyline with a stunning avant-garde superstructure, the resort offers 428 trendy rooms and suites with a sexy vibe, each with a terrace or balcony featuring views of the gardens or the Caribbean Sea. Guests can discover the topless-optional areas that Temptation offers such as the electrifying Sexy Pool, the Quiet Pool and the heavenly Caribbean beach.

Other top-selling offerings include seven restaurants, a late-night snack bar, plus a gourmet café/deli representing more than 15 cuisines from around the world. In addition, guests can enjoy round-the-clock domestic and international brand alcoholic and non-alcoholic beverage service at six different bars.

The property also features a spectacular spa with a vast array of treatments where guests can relax after a workout in a state-of-the-art fitness centre.

Temptation Cancun Resort has refined and elevated its original concept by enhancing the guest experience with the highest international hotel standards and groundbreaking design, all complemented by worldclass entertainment, global gastronomy and modern accommodations.

For more information go to www. temptation-experience.com.

FULL-PAGE CURRENTAD COURSES www.travelweeklearning.com

Earn your spot on Brand USA’s first-ever Canada MegaFam! eLearning program We’re offering all Canadian Travel Agents a chance to win a spot on the inaugural 2024 trip! Join fellow travel specialists on a multi-state excursion highlighting the diverse experiences one can enjoy while traversing the USA. Distinct itineraries will feature different destinations, covering everything from the iconic to the local favorites.

LEARN MORE

Welcome to Martinique! eLearning program With its natural beauty, fascinating history, rich culture, and welcoming people, the island of Martinique is a jewel of the French Caribbean. We’ve gathered all of the information you need to get to know and love Martinique. We look forward to welcoming you and your clients soon! Explore the Isle of Flowers and become a Martinique specialist today.

LEARN MORE

Calling all Canadian Agents: Become a Nevada Specialist eLearning program Travel Nevada is encouraging agents to reignite their passion for travel and adventure by learning about the abundance of quirky and quaint experiences the Silver State offers, via a new Travel Nevada Specialist Program. The program provides agents with the tools to be able to best promote, match and sell Nevada products to their clients.

LEARN MORE

WORLD NEWS

AIRLINES

DESTINATIONS

ARIANA GUILAK HONOURED AS THE DOMICAN REPUBLIC'S 10 MILLIONTH VISITOR

The Dominican Republic reached a significant milestone over the holidays: its 10 millionth visitor of the year. The unprecedented milestone was reached on Dec. 26, 2023, with tourist Ariana Guilak receiving a special welcome by Minister of Tourism David Collado at the Punta Cana International Airport. Guilak arrived on a flight from the United States, which is the Dominican Republic’s number one market. According to Minister Collado, the country welcomed 7,863,542 tourists by air and 2,168,209 cruise passengers by sea in 2023.

Recent economic figures also showed that the Dominican Republic is the country that has grown the most in tourist arrivals in the Caribbean from 2019 to date, going from 6.4 million visitors to more than 10 million.

The Anguilla Tourist Board (ATB) is honing in on the golf market. With over 25 million golfers in the United States alone, the global golf tourism market is projected to expand at a compound annual growth rate (CAGR) of 7.6% from 2022 to 2030. With this in mind, the ATB is highlighting its world-class golf facilities, including the Aurora Anguilla Resort & Golf Club, home to a Greg Norman-designed, 18-hole championship golf course and a nine-hole short course with views of Rendezvous Bay. The driving range and short game areas have been significantly upgraded, and there’s also a high-tech golf academy with two indoor hitting bays.

AURORA ANGUILLA RESORT & GOLF CLUB

The Mazatlán Tourism Board is gearing up for an exciting year indeed, with several new resorts and attractions set to open their doors. In 2024, the Mexican city will welcome Dreams Estrella Del Mar Mazatlán, Golf & Spa Resort, Fiesta Americana Zona Dorada, and Nus Wyndham Garden Suites.

In addition, Mazatlán is poised to become a major player in the aerospace industry with the opening of the Mazatlán Aerospace Park. This year’s development projects amassed an initial investment of about US$817 million. In 2023, Mazatlán worked on 45 projects, of which 64% were related to the tourism-real estate industry. The hotels opening in 2024 are tapped to add 900 rooms to the city’s hospitality portfolio. Adding to Mazatlán’s tourism offerings will be the inauguration of the NUS Suites & Plaza commercial centre, featuring new restaurants, bars and shopping stores on the ground floor of Nus Wyndham Garden Suites.

Air Transat has reached a new tentative agreement with the Canadian Union of Public Employees (CUPE), representing its 2,100 flight attendants.

The announcement follows five days of intensive discussions, says Transat.

The offer will be presented to members imminently and, if accepted, will take effect as collective agreement for the next five years. At press time, Air Transat says all of its flights are maintained.

Travellers can find more information on the Air Transat website: https:// www.airtransat.com/enCA/news/unionnegotiations. Further updates will be issued as the situation evolves.

Canada has expanded its air transport agreements with Jordan, Ethiopia and Turkey. The expanded agreement with Jordan enables seven weekly passenger flights for each country, up from three.

The expanded agreement with Ethiopia allows seven weekly passenger flights for each country, up from five. The expanded agreement with Turkey increases the number of weekly all-cargo flights to seven for each country, up from three.

NEWS

ZIPAIR Tokyo announces Vancouver flights starting this March

Brazil delays eVisa requirement for citizens of Canada, U.S. and Australia to April 10

TOKYO — Low-cost carrier ZIPAIR

TORONTO — Clients travelling to Brazil over the next several months and scrambling to meet the visa deadline - have gotten a reprieve.

The requirement of entry visas in Brazil for holders of ordinary passports from Canada, the U.S. and Australia has been postponed, and is now effective for arrivals scheduled from April 10 onwards. The original start date was Jan. 10.

As reported last month, Brazil recently launched a new platform from which citizens of Canada, the U.S. and Australia can obtain an eVisa to enter the country. The platform was developed by the Brazilian Ministry of Foreign Affairs and aimed at simplifying the eVisa process.

The Electronic Visa comes at a cost of US$80.90 per person and allows for multiple entries. It will have the same validity period as conventional visas (for Canadians, five years).

The Brazilian Tourist Board (Embratur) made the announcement about the 3-month extension.

“The extension is intended to complete the process of implementing the requirement system E-Visa and prevent the change from interfering with the flow of tourists from these countries to Brazil during the high season,”

Tokyo is expanding its transpacific network with service between Tokyo Narita and Vancouver International Airport, starting March 13, 2024.

The service to Vancouver will be the carrier’s fourth route across the Pacific, following L.A., San José Mineta, and San Francisco. Reservations and tickets are now available at zipair.net. The carrier operates the B787-8 Dreamliner configured in a 290-seat layout.

Initially ZIPAIR will offer three flights per week between Tokyo Narita and Vancouver.

“This new route will strengthen our international network across the Pacific, while meeting the growing travel demand between Vancouver and Tokyo Japan,” said ZIPAIR President Shingo Nishida. “We sincerely look forward to welcoming customers in Canada to take advantage of our service, as this route will provide a valuable link for commercial and cultural exchange between the two countries.”

ZIPAIR took flight in 2018 as a wholly owned subsidiary of Japan Airlines.

Flights will operate between Tokyo Narita Terminal 1 – North Wing and Vancouver International Airport. Flight schedules are subject to relevant government approvals. Fare terms and conditions can be found at https:// www.zipair.net/en/farerules.

3 FLIGHTS/ WEEK WILL RUN BETWEEN NRT AND YVR.

said a statement from Embratur.

This update for Brazil follows on the heels of visa confusion for other countries, notably Egypt, and also India. Meanwhile last fall the European Travel Information and Authorization System (ETIAS) visa waiver program was pushed back to spring 2025. As Travelweek reported in early 2023, the ETIAS visa waiver program applies to residents of more than 60 non-EU countries, including Canada, who wish to enter 30 European countries.

The Brazil eVisa site can be found at https://brazil.vfsevisa.com/, however it still lists the original Jan. 10, 2024 start date.

Register now for Jamaica’s virtual showcase for Canadian travel agents TORONTO — Canadian travel agents

are invited to attend the Jamaica Tourist Board’s upcoming virtual showcase on Jan. 19.

The free ‘Jamaica – Come Feel The Vibe Virtual Showcase’ will give agents the chance to interact with Jamaica’s resort and villa partners, attractions representatives, ground transportation operators and JTB sales team members via Zoom’s online platform.

The Showcase will run on Jan. 19 from 1:00-4:30 p.m. ET. Click here to register.

RECIFE, BRAZIL

January 11, 2024 | TRAVELWEEK | 25

NEWS A total of 30 suppliers and over 300 Canadian travel agents from across the country are expected to participate in the event. Those who attend the live presentation will also have the chance to win exciting prizes, including a 2024 fam seat, gift cards and more.

“Agents who have made a resolution to boost their sales to Jamaica in 2024 won’t want to miss this exclusive professional development session with the JTB team,” said Angella Bennett, Regional Director, Canada, JTB. “With the winter selling season now in full swing, this is an ideal time for our valued partners in travel to come together to refresh their destination knowledge and connect directly with suppliers from Jamaica.”

With a focus on boutique hotels and mid-size all-inclusive properties, attractions, and ground transportation providers, the Jamaica Virtual Showcase will highlight product and service offerings, exciting new on-island developments, and key resources to provide agents with the first-hand information they need to plan a dream Jamaica vacation for their clients.

Confirmed suppliers so far include Princess Resorts (opening two new properties in Jamaica this year), Round Hill Hotel & Villas, Iberostar Resorts, Rose Hall Developments, Playa Hotels & Resorts, ROK Hotel Kingston, Island Routes, Real Tours Jamaica, Tropical Tours, and many more.

Those who are unable to attend the

THIS IS AN IDEAL TIME FOR OUR VALUED PARTNERS TO REFRESH THEIR DESTINATION KNOWLEDGE. live event can register online to receive a recording of the presentation following the event.

To register, click here.

For more information about Jamaica, go to visitjamaica.com/Canada.

Lynx expands to San Francisco, Boston out of Toronto in spring 2024 TORONTO — Lynx Air has announced

another summer network expansion, offering service to Boston Logan International Airport and San Francisco International Airport from Toronto Pearson.

Lynx will add Boston as its newest U.S. destination starting March 28, 2024, followed by San Francisco on May 3, 2024.

People Campbell returning to ACTA for advocacy role Avery Campbell is returning to ACTA later this month to head up ACTA’s advocacy portfolio. Campbell first joined ACTA in 2021. He’s rejoining the organization following the resignation of Steve Olmstead, who is leaving for personal reasons.

ACTA President Wendy Paradis said that ACTA’s advocacy priorities going into 2024 include working with the federal and provincial Governments to reduce the financial and administrative burden on travel agencies and travel advisors, and to support the growth of the travel and tourism industry through national workforce development initiatives.

26 | TRAVELWEEK | January 11, 2024

At that point, Lynx will be operating more than 10,000 seats per week to and from the U.S. from Toronto.

Tickets to these new destinations are now available to book, plus Lynx has launched a seat sale offering up to 25% off all transborder routes.

More details are at FlyLynx.com.

“Adding Boston and San Francisco to our ever-expanding network is a significant milestone for our airline,” said Vijay Bathija, Chief Commercial Officer of Lynx. “We are proud to offer an ultra-affordable link to connect the Toronto area market to both the U.S. east and west coast. Our strategy is to fly to destinations where airfares are historically high, and low-cost options are limited.”

Earn a ticket to see Taylor Swift in concert with G Adventures TORONTO — Calling all Swifties! G Adventures is giving Canadian travel agents the chance to see Taylor Swift live in concert in Toronto.

As part of its worldwide ‘You Belong with G Experience’ campaign, the tour operator is letting the top 75 Global Best G Sellers earn the opportunity to see the singer perform her record-breaking ‘Taylor Swift: The Eras Tour’ this November.

This marks the biggest agent experience G Adventures has ever delivered, with top sellers from different countries around the world heading to concerts in Toronto, New Orleans and London in the UK.

NEWS According to Bruce Poon Tip, founder of G Adventures, the experience came to fruition as a way to give back to agents after he recognized the same sense of community and camaraderie in Taylor Swift’s fan base as he saw in G Adventures’ own community of agents and travellers.

“It was 1989 when I dreamt up the concept for G Adventures, and our travel community has truly been with us throughout the eras. We want to create happiness and community for our agency partners in the same way G Adventures does for its travellers and Taylor does for her fans. It’s a love story,” he said.

“On our trips, we show you incredible things. And while I love seeing you having adventures on your own, I’m even more excited to bring our agent community together in person to share this experience.

“I have two daughters so I’ve heard every album, listened to the radio. This is set to be the most epic travel agent experience G Adventures has ever run – like, ever. I hope you all wanna hang out because you belong with G. Are you ready for it?” he added.

Changing lives through travel is how agents can join the experience, with the top seller for each month earning a space from Jan. 1 through July 31, 2024. Agents will claim their spaces this way, with wild card tickets to be announced in coming months.

Tickets will be awarded via cumulative sales, with the first two winners being awarded at the end of January, then one new winner each month from February-July.

TEL AVIV, ISRAEL

For more information and to keep up to date with the “You Belong with G Experience” initiative, join the ‘Agents of Change Facebook’ group at this link.

“We understand that by making this decision now, it allows our travellers and advisors to begin planning alternative travel arrangements for 2024.”

Collette refunds all travellers booked on tours to Israel for first half of 2024

Oceania Cruises says no changes to commissionable NCF program at this time PAWTUCKET, RI — Collette has cancelled all tour departures to Israel through June 30, 2024.

Collette said the decision was made in order to ensure the safety and flexibility of its travellers.

All travellers who were booked on departures to Israel with Collette through the first half of 2024 will be refunded in full. The price paid for the tour, flights, and insurance will be refunded to any traveller who was booked on tour traveling during that timeframe, at the time of cancelation.

Collette has also announced that any travel advisor who booked travellers during this period will keep all advanced commissions paid from those bookings.

“Collette always prioritizes the safety and time of its travellers, which is why we have made the early decision to cancel all departures to Israel through June 30, 2024,” said Jeff Roy, Executive Vice President at Collette.

TORONTO — A spokesperson for

Oceania Cruises says so far the cruise line has no plans to back away from its commissionable NCF program, targeted at the line’s top 50 agencies.

Both Oceania Cruises and NCL, as well as Regent Seven Seas Cruises, are owned by NCLH. News broke in December that NCL plans to phase out its groundbreaking commissionable NCF (non-commissionable fees) program, first announced in November 2022. The last day will be March 30, 2024. The news was confirmed by NCL. “The program, which was the first of its kind and supported travel partners during one of the most challenging times in the cruise industry by paying commissions on non-commissioned fares and boosting advisor earnings, will discontinue on April 1, 2024,” an NCL spokesperson told Travelweek.

However, a spokesperson for Oceania Cruises told Travelweek on Dec. 19 that Oceania’s program is continuing as is. “There are no plans to change anything at this juncture but the line will be looking at learnings that can be taken away in the new year.”

Nikki Upshaw, Oceania’s Senior Vice President of Global Sales, added: “The program continues with the top 50 agencies. We did not expand the program. The Oceania Cruises program applies to all bookings and there are revenue growth requirements to stay in the program.”

January 11, 2024 | TRAVELWEEK | 27

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NEWS

Kids reign in the sun at Grand Palladium Costa Mujeres Resort & Spa Parents spend a lot of time trying to plan vacations that will keep their children entertained, but it’s kids who rule the roost at Grand Palladium Costa Mujeres Resort & Spa, a new member of Wyndham’s Registry Collection.

Clients who choose Family Selection accommodations at this 670room luxury all-inclusive resort on the Mexican Caribbean are treated like VIPs, and it all starts with the youngest guests. Kids are crowned the Family Boss and enjoy special amenities like mini bathrobes and slippers, proof that at Grand Palladium Costa Mujeres Resort & Spa, luxury truly comes in all sizes.

Family Selection guests also have access to an exclusive family pool, restaurant and beach area, as well as

priority booking at the resort’s seven a la carte restaurants. The 142 Family Selection Junior Suites have plenty of room for everyone with two fullsize or one king-size bed, a sofa bed, balcony or terrace, hydro-massage baths, and a fully stocked minibar.

Plus, children under age 12 sharing a room with the adults stay free.

Kids-only fun includes a waterpark and daily activities organized by the resort’s kids’ clubs, tailored by age for guests ages 1–3, 4–12, and teens.

Family time at the resort includes snorkeling and kayaking, professional tennis instruction at the Rafa Nadal Tennis Centre and sampling the dessert bar at the Isla Blanca show cooking restaurant.

Kids club time is an opportunity for adults to enjoy a massage at the Zentropia Palladium Spa & Wellness

centre, or to explore the Ibiza-style Helios beach club at the neighbouring TRS Coral Hotel, an adults-only oasis where Family Selection guests have unlimited access to all resort facilities and dining.

After dark, Grand Palladium Costa Mujeres Resort & Spa lights up with live entertainment that everyone in the family can enjoy, but make sure your clients put aside a romantic evening to splurge on the fabulous Chic Cabaret & Restaurant, a spectacular dinner show at the TRS Coral Hotel with performances by dancers and acrobats, set to the beat of music from Doo-wop to Latin pop.

For more information see PalladiumHotelGroup.com.

AFTER DARK, THE RESORT LIGHTS UP WITH LIVE ENTERTAINMENT THAT THE FAMILY CAN ENJOY.

January 11, 2024 | TRAVELWEEK | 29

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NEWS Beach - lots of it - with more than 40 and events for Canadians.

Fore! Myrtle fun mini-golf courses, many of which “Myrtle Beach is an ideal yearare open year-round. round destination for Canadian visBeach Classic PGA The destination’s temperate cli- itors with its tournament set moderate climate, world-class golf, mate is perfect for a day on the links - the Myrtle Beach area has over 215 sun-soaked beaches and culinary deto make history sunny days a year. The weather is a lights,” says Karen Riordan, President huge pull for Canadian visitors. Myr- and CEO, Visit Myrtle Beach. “Whether in May 2024 Already a well-known and much-loved destination for Canadian travellers, Myrtle Beach will be making waves in 2024 with a history-making PGA tournament.

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tle Beach is also known for its moderate temperatures during the winter months. Even in the coldest months the average temperature is 56 degrees Fahrenheit (about 14 degrees Celsius), perfect for a round of golf. Moreover, the water is still warm for swimming.

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you are travelling by airplane or car, most vacationers from Canada can reach the Grand Strand in less than a day, making it an easily accessible getaway for those seeking a fusion of leisure and adventure.”

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THE DESTINATION HAS MORE THAN 90 GOLF COURSES, MANY AWARD-WINING AND DESIGNED BYRENOWNED GOLF COURSE ARCHITECTS.

January 11, 2024 | TRAVELWEEK | 31

NEWS

A seamless travel experience is worth its weight in gold: Kensington Tours’ affluent traveller survey

SAILING EUROPE'S WATERWAYS WITH RIVERSIDE LUXURY CRUISES

Riverside Luxury Cruises set to launch Riverside Debussy in March 2024 MIAMI — Riverside Luxury Cruis-

es will launch its third all-inclusive, all-suite luxury river ship, Riverside Debussy, in spring 2024.

The new ship will offer more than 40 departures this year, with its inaugural voyage sailing from Brussels to Amsterdam on March 23. On that six-day itinerary, passengers will visit Gent, Belgium; Middleburg, Germany; and Vissingen, Wilemstad, Dordrecht and Rotterdam in the Netherlands. Riverside Debussy will then join

Riverside Mozart and Riverside Ravel as the ships sail the Rhine, Rhône, Main and Danube rivers.

“Riverside’s three elegant ships are floating, luxury boutique hotels that bring guests on immersive and all-inclusive, Europe vacations,” said Jen Halboth, CEO of Riverside Luxury Cruises, Americas. “Riverside Debussy, Riverside Mozart and Riverside Ravel dock daily in a new town- and city-centre so guests can walk off and immediately experience the beauty and culture of inland locales that cruise ships cannot reach.

We look forward to welcoming discerning travellers and delivering more culture, more celebrations and more luxury in 2024.”

For more information about Riverside Luxury Cruises visit Riverside-Cruises.com/en.

People Margaritaville at Sea names Belzer as Senior VP, Sales & Partner Relations Margaritaville at Sea is looking to get even more travel advisors on board with the appointment of Frank Belzer as Senior Vice President of Sales & Partner Relations. Belzer, an expert in sales, marketing, and business development, will build and lead a team dedicated to cultivating productive relationships with travel advisors. Belzer has 15+ years of experience in international marketing, business development, and sales leadership, most recently as Chief Sales & Marketing Officer for ICON Park in Orlando. Prior to that, he was Senior Vice President, International Sales and Marketing for Universal Parks & Resorts. Belzer and his team are developing trade industry programs and options with an anticipated introduction and implementation in the first quarter of 2024 as part of the brand’s broader growth efforts.

32 | TRAVELWEEK | January 11, 2024

TORONTO — A new luxury travel sur-

vey commissioned by one of the biggest names in high-end travel shows that price really is no object when it comes to ease of travel, convenience, service and making the most of holiday time.

Kensington Tours’ Luxury Travelers Survey, conducted with Opinium Research, polled 400 adults from households earning $250,000+ and with bookings for luxury trips worth at least $10,000 over the past five years.

The biggest take-away? It’s not so much about the destinations that money can buy, but mitigating the hassles of travel that affluent travellers are more than willing to pay for.

A seamless travel experience is worth its weight in gold, as it turns out.

Key findings from the survey include: • Nearly seven in 10 luxury travellers (68%) say they are willing to pay a premium for the ability to skip lines, avoid crowds, and experience private tours.

• Other offerings that luxury travellers would pay a premium for include personalized, bespoke trips tailored to their wants and needs (66%), one-stop planning (62%), and insider access to exclusive events (56%).

• Respondents also reported that their travel experiences would be somewhat or greatly enhanced by offerings typically provided by a luxury tour operator, such as access to popular attractions with no wait times (81%), privately guided tours without the crowds (78%), access to exclusive, world-renowned events (74%), and access to insider

NEWS experiences not traditionally available to the general public (72%).

• A significant portion of luxury travellers (38%) report taking 3-5 trips annually, while 28% take 6-10 trips.

Some 14% embark on more than 10 trips each year. Most of the trips average two weeks or more (57%).

• 72% of survey participants expressed their intention to enlist the services of travel experts for their upcoming vacation planning.

• 82% of those surveyed intending to increase their family travel this year, showing that the demand for intergenerational travel is alive and well • A significant number of respondents - 89% - plan to explore new destinations in 2024 with Switzerland, Norway, and Portugal named as top destinations.

• Top-cited frustrations include locating appropriate accommodations (41%), avoiding tourist traps (38%), and coordinating activities (38%).

• More than 50% expressed interest in distinctive experiences such as luxurious villa stays featuring inhouse amenities and private yacht expeditions.

Also in the survey, among respondents familiar with Kensington Tours, the company tied for the highest perceived quality rating with 77% of respondents ranking it with an above average perceived quality, the largest percentage granted to any tour operator in the survey.

Kensington Tours’ new programs include Beyond Villas by Kensington Tours, Kensington Yachts and Voyages by Kensington Tours.

Scenic and Emerald Cruises bring back ‘Sell Three, Sail Free’ promo for travel agents VANCOUVER — Emerald Cruises

and Scenic are kicking off the new year with their popular ‘Sell 3, Sail Free’ travel agent promotion.

With the offer, agents and a guest can earn a free eight-day 2024 Rhine, Main or Danube river cruise by making three new bookings on any Scenic or Emerald Cruises 2024 European river cruise, or earn a free Caribbean cruise by making three new bookings on select 2024 Emerald Cruises yacht voyages or select 2024/2025 Scenic Eclipse sailings.

The three new cruise bookings must be made between Jan. 1 and March 21, 2024 and need to be on the same brand’s product to earn a free cruise on that brand’s product.

Agents can even earn multiple free cruises by booking three cabins on each of the different brand’s products. For example, if an agent books three cabins on the luxury Emerald Cruises river sailings and three cabins on the ultra-luxury Scenic Eclipse yachts, they earn a free Emerald Cruises European river cruise and a free Scenic Eclipse Caribbean cruise for themselves and a guest.

Once the three bookings with deposits are made on either Scenic or Emerald cruises, travel agents must fill in the applicable form before April 14, 2024. Travel agent flyers and forms can be viewed here:

A SIGNIFICANT NUMBER OF RESPONDENTS - 89% - PLAN TO EXPLORE NEW DESTINATIONS IN 2024.

River Flyer; Emerald Cruises Yacht Flyer; Scenic Eclipse Flyer. Once verified, agents will receive a certificate to redeem for their free 2024 cruise on Scenic or Emerald Cruises.

Travel agents have plenty of voyages to offer their clients in order to qualify, including any of the 2024 European river itineraries offered by both lines, or a selection of 13 Emerald Cruises yacht sailings, or 18 Scenic Eclipse voyages.

For more information go to www. scenic.ca o www.emeraldcruises.ca or email info@scenic.ca or groups@ emeraldcruises.ca.

TTC Tour Brands Masterclass for agents comes with travel benefits CYPRESS, CA — TTC Tour Brands has

launched new eLearning courses for travel advisors.

The TTC Tour Brands Masterclass is an overhaul of the brands’ training modules, redesigned to be detailed yet succinct overviews of their entire portfolio, including Trafalgar, Contiki, Costsaver, Brendan Vacations, Luxury Gold and Insight Vacations.

Advisors who complete the courses can earn top travel benefits.

“Travel advisors are the cornerstone of our company and we want to make sure we continue to provide them with the right tools for success.

This new masterclass is the perfect opportunity for both new and veteran advisors to prepare ahead of the 2024 travel season with meaningful courses that not only give a better understanding of our portfolio of award-winning brands but also provide insight into the elements and innerworkings that bring these experiences to life,” says Melissa DaSilva, President of TTC Tour Brands, North America. “We hope these courses will January 11, 2024 | TRAVELWEEK | 33

NEWS be the ‘cheat sheet in your back pocket’ with insider tips and tricks that perfectly suit your clientele.”

The new masterclass is made up of seven courses of 20-minute modules or less, beginning with an overview of the sales division titled Welcome to TTC Tour Brands, followed by a course dedicated to each of the six tour brands.

The first course is mandatory and then advisors are encouraged to take all of the individual brand modules or mix and match to best suit their business and client needs.

Advisors who complete the eLearning course are eligible to earn travel benefits through TTC Tour Brands’ Travel Advisor Discount Program and FAM educational trip series.

Current advisors who have previously taken TTC eLearning courses can check out the new courses using their same information and log in here. Those new to TTC’s Agent Academy can register here to get access to the platform.

Air Canada reports strong operational performance for the holiday season MONTREAL — Favourable weather conditions and lessons learned from last year gave Canada’s airlines - and their passengers - a much calmer experience this holiday season compared to the same period in 2022.

Air Canada is reporting a strong operational performance for the yearend holiday travel period, during which nearly 2.6 million customers were transported safely.

Craig Landry, Executive VP and COO at Air Canada, said the airline achieved some of its best operational results in a decade, including completing 98% 34 | TRAVELWEEK | January 11, 2024

of scheduled flights, with an on-time performance (OTP) of 70%.

“We thank our customers for entrusting their travel to Air Canada and I am proud that we delivered on our promise to transport them safely and conveniently. Over the holidays we carried about 2.6 million customers on more than 20,000 flights, with an on-time performance of 70%. Our success was the result of extensive advance preparations and the hard work of our people, helped by moderate winter weather. With a clear focus on our customers and on improving the stability and resilience of our operation, we have implemented a range of initiatives to ensure we continue to improve our operational performance into 2024 and beyond,” said Landry.

The 2.6 million customers who flew on Air Canada over the 2023-24 holiday period represented about 10% more customers than in the same period in 2022. As Air Canada notes, this is equivalent to moving nearly the entire combined population of Manitoba and Saskatchewan, or everyone in Canada’s Atlantic provinces.

Air Canada also notes that its 70% OTP was a “dramatic increase” from 40% in 2022, when severe winter weather disrupted travel, and well above the last pre-pandemic holiday period in 2019, when OTP was 54%.

The average delay, when one occurred, was 37 minutes, which is a 43% reduction from 2022 and 10% better than the last pre-pandemic holiday period in 2019. There were 20,075 flights operated, with a completion rate of 98%. This resulted in a

80% reduction in cancelled flights as compared to 2022, and an 71% reduction as compared to the last pre-pandemic holiday period in 2019.

The volume of delayed or mishandled bags dropped by 58% as compared to the prior year, translating into a baggage handling success rate of 98.6%. The new tracking feature on the Air Canada mobile app lets passengers monitor the progress of their bag at key points in the journey.

Air Canada is also sharing key points as it works to improve operational efficiency …

• Stable staffing levels that exceed those from 2019, with continually increased experience levels reinforced through additional training programs • Improvements in schedule design that allow for additional flexibility in ground time and connecting time for customers • Collaboration in planning and execution with all key partners in the travel ecosystem, including airport authorities; agencies responsible for airport security, customs and border processing and air traffic control; as well as third party ground handlers, caterers and fuelers • A systematic focus on customer experience through a new internal program across the company called ECX, or Elevating the Customer Experience, that breaks down all key passenger touch points and generates improvements through investments in technology, self service, and business process redesign

NEWS

Style, convenience at New World Millennium Hong Kong Hotel for Connect Hong Kong Fam

By Chris Kinasz

HONG KONG — Participants of the recent Connect Hong Kong Fam, including Travelweek, stayed at New World Millennium Hong Kong Hotel in Tsim Sha Tsui East.

This five-star luxury hotel offers plenty of comfort and all the amenities one needs to make for an unbelievable hotel stay.

The entire property was completely refurbished at the end of 2017. Deluxe accommodations were designed with comfort, convenience and efficiency in mind.

Rooms certainly have everything a guest would need for a comfortable and simple stay on their journey. Many rooms have a perfect view looking straight at Victoria Harbour.

Among the many great features, the best part of this hotel might just be the breakfast buffet. It’s the biggest buffet many have likely ever seen in a hotel, with a healthy selection of different foods to choose from. It offers eastern and western fare with one chef making fresh omelettes, another whipping up pancakes and waffles.

PARTICIPANTS OF CONNECT HONG KONG FAM IN THE LOBBY OF NEW WORLD MILLENNIUM HONG KONG HOTEL

The hotel has many great amenities, first and foremost the rooftop pool, open 365 days a year. Complete with loungers and umbrellas for relaxing, the rooftop offers another great opportunity to take in the stunning views of the Hong Kong skyline.

Another excellent amenity in the Residence Lounge & Bar on the top floor of the hotel. With unforgettable views of the harbour and skyline, it’s a chic place to have a quiet drink with colleagues or with friends in an upscale setting.

There are multiple fine dining options onsite. In addition to the Residence Lounge, there’s Café East where breakfast is served, The Lounge off the lobby and four other full-service restaurants. All venues are ideal for meetings or casual meals, and the hotel does weddings too.

Just below the pool is a gym with ample equipment to get in a solid workout while enjoying the views.

There’s also a men’s and women’s sauna. The business centre is wellequipped with conveniences such as photocopying, secretarial help and

People Linde joins Abercrombie & Kent USA & Canada DMC as Managing Director A&K Travel Group has named David Linde as Managing Director of Abercrombie & Kent’s USA & Canada Destination Management Company. Linde brings more than three decades of global travel experience in the U.S., Europe, Africa and Asia, including destination management, hotel contracting, operational delivery, supplier strategy and product/services procurement, with companies including Thomas Cook and TUI. Most recently he was General Manager, Thailand for Destination Asia, based in Bangkok.

translation support.

It can be hard at times for visitors, especially first timers, to know exactly where they are when in Hong Kong, but it was evident that this hotel was centrally located in an extremely convenient position for accessing the city.

There are many shops, restaurants and bars within walking distance that are bustling yet easy to navigate. It’s just a five-minute walk to MTR (Mass Transit Railway) and within short walking distance of some very upscale shopping plus attractions like Hong Kong Coliseum, Hong Kong Cultural Centre and Hong Kong Space Museum.

The Tsim Sha Tsui harbourfront promenade is also steps away for those angling for a stroll or a nice jog.

For more information, visit NewWorldMillenniumHotel.com.

Reggae Marathon delivers the wow factor to Jamaica’s running scene

By Annie Cicvaric

NEGRIL — Warm fuzzies and nostal-

gia describe what I felt upon returning to Negril, Jamaica, early last month.

Following a nine-year absence, I am back to participate in the Reggae Marathon race, and I wonder where the time went.

Running is an activity absent from most people’s vacation-to-do lists, and surprisingly, here I am on my January 11, 2024 | TRAVELWEEK | 35

NEWS fourth go around.

Oddly enough, this race never loses its excitement.

While Jamaica is most commonly associated with pristine beaches, warm, inviting waters, and Bob Marley music, the island has gradually developed and sustained a solid running culture in recent years, especially since, and who could forget, Usain Bolt, who put Jamaica on the map after winning three gold medals at the Beijing Olympics in 2008.

The Reggae Marathon, which recently completed its 23rd year, remains an iconic race associated with Jamaica’s running culture.

For me, it’s more than just a race; it’s an experience that attracts runners worldwide for many reasons.

No doubt, enjoying Negril’s beautiful seven-mile beach hits the top of the list.

In the pre-pandemic era, the race attracted upward of 3,000 international and local runners, from novice to advanced. To this day it has had a remarkable impact on tourism in its host city, Negril.

At a pre-race press conference, I was privy to some exciting changes for runners to expect on race day, and the optimism around rebuilding the race post-pandemic was inspiring.

Rounding out the changes is the enhanced post-race live entertainment and an unprecedented total of 30 music providers throughout the route.

From a runner’s perspective, the

TRAVELWEEK’S ANNIE CICVARIC (SECOND FROM RIGHT) IN JAMAICA FOR THE REGGAE MARATHON RACE

more music, the better.

Other changes for the 2023 event were removing the full marathon distance due to low attendance, and the pre-race pasta party, which I was delighted to hear was in the plans to return the following year.

THE START The Long Bay Beach Park (situated along Negril’s famed beach) is a convenient start and finish for the race, which starts promptly at 5:15 a.m.

To build on the panache, you can expect fireworks and running through a torch-lit chamber to add to the fun.

The route is flat (absolutely no hills here), with plentiful hydration stations and friendly locals handing out sealed baggies of water and Gatorade.

As for the weather, expect balmy temperatures around 24C with no rainfall.

Meanwhile the blast of Bob Marley music accompanying you each step of the way and the mile marker signs with inspirational Marley quotes make this Jamaican race experience unique.

People WestJet Group appoints new EVP and Chief Financial Officer The WestJet Group has appointed Michael (Mike) Scott to the role of WestJet Group Executive Vice-President and Chief Financial Officer. He will oversee all financial management of the WestJet Group. Scott’s career includes 13+ years as Chief Financial Officer and Treasurer at StandardAero. Before that he held a variety of senior level roles across the organization. He’s also worked with three different private equity sponsors.

Jenn Bue had been serving as interim CFO of the WestJet Group for the past five months. Bue will now transition to the role of Senior Vice President, Finance & Deputy Chief Financial Officer, reporting to Scott.

36 | TRAVELWEEK | January 11, 2024

THE FINISH After being greeted by a smiling volunteer who hands you your hard-earned medal, you can now enjoy the aprèsrace activities.

There are misting stations, massages available and plenty of props for photos. You can also enjoy a cool beverage from a freshly cut coconut, or the island’s favourite Red Stripe beer.

However, the best treat post-race is removing your shoes, with toes-insand, before jumping into the ocean to cool off.

Now, you’re ready to enjoy the postrace entertainment line-up.

WHAT’S NEW FOR 2024?

In addition to its 10km and half marathon, the Reggae Marathon will introduce a new distance later this year, the ever-popular 5km. As explained to us by the race director, this entry-level race distance is currently in place in many races across Jamaica and will be a game-changer in attracting new participants.

“We see a lot of people who wish to pursue a healthy lifestyle. The new distance is inclusive and approachable for many people and can alter the lifestyle in our society and Jamaica,” said race director Alfred Francis.

“We feel responsible for carrying the message of pursuing a healthy lifestyle through running,” he added.

With my high expectations already met over a decade ago, I took absolute pleasure in the sights and sounds of my return to the Reggae Marathon.

It’s a perfect combination to come for the sun and stay for the run.

For more details on the Reggae Marathon check out www.reggaemarathon.com.

NEWS

RIVIERA RIVER CRUISES’ MS PORTO MIRANTE

Riviera River Cruises marking anniversary with gift card promotion FORT LAUDERDALE — Riviera River

Cruises will be celebrating the 40th anniversary of its parent company, Riviera Travel, with a drawing for gift cards valued at up to $1,000 for travel advisors.

For every European river cruise

booking made in January and February, advisors will be entered into the drawing for six American Express or Visa gift cards valued from $250 to $1,000.

In addition to the gift card drawing for advisors, Riviera will host a special 40th anniversary celebration onboard every 2024 river cruise departure.

“In 2024, Riviera Travel is celebrating 40 years of making travellers’ vacation dreams a reality,” said Marilyn Conroy, Executive VP Sales and Marketing North America for Riviera River Cruises. “In that time, our travel advisor partners have been central to

our success – and they will continue to be in the future. To celebrate, we’ll be holding a drawing for North American advisors to win gift cards worth up to $1,000. There are six gift cards in all and the more you book, the better your chances are to win.”

Travel advisors will receive one entry in the drawing for each new booking made between Jan. 1, 2024, and Feb. 29, 2024.

Six American Express or Visa gift cards will be awarded as prizes, two valued at $1,000, two at $500 and two at $250.

This offer can be combined with Riviera’s wave season promotion, which includes a $400 per person discount on eight-day cruises departing in 2024 and 2025, a $700 per person discount on 11- to 15-day cruises and $100 gift cards for advisors for every cabin booked.

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January 11, 2024 | TRAVELWEEK | 37

NEWS

Up to US$240 in air credits with Star Clippers’ newest offer MIAMI — Star Clippers is kicking off Wave season by offering guests air credits and complimentary onboard credit per cabin on all three of its tall ships.

Those booking a select sailing onboard Star Clipper and Star Flyer will

ROYAL CLIPPER OFF THE COAST OF STROMBOLI IN ITALY

receive US$240 in air credits per person, and $200 onboard credit per cabin.

Onboard credit can be used for pur-

used as a discount off the cruise fare.

Booking select sailings onboard the

chasing drinks, massages, WiFi pack-

The offer is good on more than 90

line’s largest tall ship, Royal Clipper,

ages and more, or to book excursions.

sailings through October 2025. Travel-

comes with $124 in air credits along

Air credit can be used to purchase

lers must book their cruise by March

with the $200 per cabin onboard credit.

flights with Star Clippers or can be

31, 2024 to qualify.

Find your Arctic adventure at QuarkExpeditions.com/Arctic2025

38 | TRAVELWEEK | January 11, 2024

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