Travelweek JANUARY 25 2024

Canada’s Travel Trade News

January 25, 2024

DESTINATION WEDDING TRENDS FOR 2024 Page 3 GRENADA'S BOUTIQUE EXPERIENCE Page 6 TRAVEL SPENDING STATS Page 9

DESTINATION WEDDING

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TOP NEWS

Destination weddings and the travel advisors who sell them: DWHSA’s trends for 2024

By Kathryn Folliott

TORONTO — Just like everything else in these post-pandemic times, demand for destination weddings is relentless, and shows no signs of slowing down.

It’s an upswing that destination wedding travel specialists are working hard to accommodate.

“By June 2023 we were completely booked for destination weddings in 2024 and I had to stop doing bridal shows. The inquiries became too many for my agency to handle as there are only two of us,” says travel and wedding consultant Shauna Sharp.

Sharp is working hard for her destination wedding clients at her Red Deer, AB agency, Rock-IT Travel. She’s a member of the Destination Wedding & Honeymoon Specialists Association (DWHSA).

Sarah Boville is also a DWHSA member, with her agency Barefoot Travel in Grimsby, ON. Travelweek connected with both Sharp and Boville to get their front-line take on destination wedding trends, in the wake of the DWHSA’s recently-released 2024 predictions for the booming sector.

“QUALITY IS NOW PRIORITIZED OVER QUANTITY” “Getting away together was once a ‘luxury,’ but now it’s a priority” for Canadian and U.S. couples, says DWHSA’s Executive Director, John Hawks.

Every year DWHSA’s 850 Canadian and American members plan more than 12,000 destination weddings

and more than 35,000 honeymoons.

The association is the world’s largest network of romance travel professionals.

Based on the DWHSA’s surveys, conducted in Q4 2023, demand for romance travel will continue to increase well above ‘revenge travel’ levels, adds Hawks. Industry reports show that destination wedding bookings surged from USD$21 billion in 2022 to $28 billion in 2023 - and DWHSA members expect that rise to be even larger in 2024.

Hawks notes that couples now value experiences together more than they want physical things.

“Destination wedding couples will continue focusing intently on experiences - for themselves and for their guests - on these trips. In the past, destination weddings were ‘all about the bride,’ but today couples want their guests to have an amazing time too. This will mean alternative welcome events (for instance, a catamaran cruise on the arrival night instead of a cocktail reception at the resort), enhanced closing events (fireworks on the beach, for example),

and extended destination wedding schedules (‘wedding weeks’ with several days of activities between guest arrivals and the ceremonies),” says Hawks.

He adds that couples are customizing their destination wedding ceremonies well beyond suppliers’ standard packages. “They’ll increase their use of off-site vendors, locally based artisans and musicians, and destination-specific menu options,” Hawks says.

It’s a trend that Boville is seeing with her destination wedding clients.

“Quality is now prioritized over quantity,” she tells Travelweek. “Couples are seeking unique and authentic experiences for themselves and their guests. They are on the lookout for off-site venues that can host multiple events, including welcome parties, ceremonies, receptions, and post-wedding brunches. Cultural performances and local cuisine are highly preferred.”

The ‘experiences, not things’ trend extends to fun activities for the wedding party and their guests. “I am loving are the couples that are adding January 25, 2024 | TRAVELWEEK | 3

TOP NEWS a touch of adventure to their wedding experiences. They want to exploring the great outdoors with their guests, whether it’s hiking through scenic trails or hiring local guides to discover hidden gems in the country they are visiting,” says Boville.

STICKER SHOCK FOR MANY COUPLES DWHSA members have begun acting as ceremony planners for their couples - “a huge shift from just booking the travel components in the past,” says Hawks.

Sharp says she’s seeing this trend first-hand, to her agency’s advantage. “We provide both services of a Certified Travel Agency and Certified Destination Wedding planner and this has been in even more demand since travel reopened. It’s our biggest asset,” she tells Travelweek. “I have noticed the demand of couples wanting someone to be the liaison between them and the resort. Couples definitely want more assistance in the full process of their wedding and are searching for the combo agency so that they know all basis are covered.”

For destination weddings and everything else, travel advisor have always helped guide clients through price point options. That’s especially true these days as travel prices post-pandemic have gone through the roof.

Says Sharp: “We have been surprised by how many people think pricing is the same as pre-pandemic. Many couples, when pricing is sent

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to them, they’re shocked. Rates for travel out of Canada have increased and that shocks them.”

In line with post-pandemic price hikes, destination wedding group sizes are bigger too, as Sharp notes.

“Destination weddings have a much larger attendance than they did pre-pandemic,” she tells Travelweek. “The average destination wedding was 30-40 people prior to the pandemic and now they are 50-60 people or more. We have had multiple weddings on the 80+ side. This creates more work for an agency as you are working with more people, more planning and more coordination. When booking resorts/venues you need to know that the locations can hold higher capacities, that there is enough seats/rooms to book as many as the couple think will come and more.”

Budgets are much higher for couples as well, she adds. “They are willing to spend more for destination weddings than they were before because home wedding costs have skyrocketed, dates are fully booked as well and many are finding it is significantly cheaper to do a destination wedding than a home wedding.”

From one extreme to the other, Boville says she’s actually seeing more couples opt for “smaller, more intimate celebrations surrounded by their closest friends and family.”

Boville also says couples are getting creative with wedding dates, to help with costs. “While all-inclusive packages still hold their popularity due to their convenience and value, couples are now opting to book offpeak dates or days of the week. This allows them to secure better rates and have more availability at their dream destinations.”

DWHSA’s survey shows that members believe hotel and resort rates

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and airfares will continue trending higher, but they’re anticipating more moderate prices for U.S. and Canadian travel starting in summer 2024.

BEYOND ALL-INCLUSIVES While the Caribbean and Mexico have long commanded the lion’s share of destination weddings from this market, Sharp says she’s thrilled to see couples looking further afield. “Our biggest surprise since the pandemic is how many couples want something different and are requesting locations and destinations outside of the all-inclusive resort,” she says, adding “we have a Portugal wedding we are working on as we speak, this is very exciting.”

Other trends cited in the DWHSA survey include ‘Buddymoons’ (friends and family members joining honeymooners for part or all of the trip) and ‘Splitmoons’ (couples visiting two different destinations or resorts on their honeymoon), and cruises for honeymoons, anniversary trips and more (with an interesting trend to river, adventure, and excursion voyages, as opposed to traditional cruise lines).

Hawks says more couples in 2024 will plan getaways built around ‘affordable luxury,’ adding experiences and upscale lodging as splurges in their travel budgets. Sustainability will finally become a deciding factor in trip planning; if all other factors (e.g., pricing, lodging quality) are equal, couples will pick suppliers that promote their sustainability practices. And elevated pricing for international travel will drive greater interest in shoulder season bookings and alternative destinations to avoid overtourism.

CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.

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TOP NEWS

“Nothing is contrived, everything is real:” Grenada Tourism Authority CEO Petra Roach talks Grenada’s boutique experience

By Cindy Sosroutomo

TORONTO — There’s a reason why

you won’t find very many all-inclusive resorts in Grenada. It’s because the good people of the island want you to venture off property and actually experience what it is that makes Grenada, well, Grenada.

They’ll tell you that if you don’t leave your resort, you’ll miss out on the Cow Heel Soup at VIP Soups, a hearty, delicious concoction made with – you guessed it – cow heel and vegetables that’s guaranteed to give you the “sleepies.” You’ll also regret not checking out Street Food Wednesdays at Dodgy Dock where you can order a bowl of ‘Oil Down,’ Grenada’s national dish made with chicken, dumplings and coconut milk. And if you never venture beyond your resort gates, you’ll never get to meet 83-year-old Telfor Bedeau, a local guide and cartographer who draws up maps from memory and takes visitors on incredible hikes around Grand Etang Lake.

Simply put, Grenada is just too dazzling not to explore in its entirety, which is why Petra Roach, CEO of the Grenada Tourism Authority (GTA), thinks a more boutique experience will better serve the island and its visitors.

“There are so many discussions around the benefits of all-inclusives, but what you’ll find is that most of the properties in Grenada are actually owned by Grenadians. That sort of entrepreneurial spirit ensures that the 6 | TRAVELWEEK | January 25, 2024

travel experience is spread across the island,” says Roach. “We just have so much to offer that that I think people will miss out if they don’t leave their all-inclusive resort.”

Roach is quick to point out, however, that Grenada can still cater to those who prefer to pay upfront for everything, with a handful of all-inclusive properties like Sandals Grenada, Royalton Grenada Resort, and Spice Island Beach Resort. The point is, she says, Grenada accommodates all preferences and budgets, with a portfolio that includes everything from luxury all-inclusive resorts, to boutique properties, to a growing number of upscale, privately-owned villas available for rent.

“Our hotel sector offers very good choice . You’ve got Laluna, which is very whimsical and flirty. You’ve got Silversands, which is very ultra-modern, sleek and green. There’s the grand dame, Spice Island, for

ANNANDALE FALLS

traditional Caribbean luxury, and Calabash, the quintessential English country hotel, and smaller properties like 473, which gives you independent villa-style living within a small complex. And for the lower end of the market, for people looking for more affordable accommodation, we’ve got some wonderful properties like the Coyaba and Blue Horizon. Our hotel offering is so broad,” says Roach.

As far as new hotels go, there’s the Beach House, sister hotel to the Silversands, and Six Senses La Sagesse, the first Six Senses in the Americas, opening at the end of April 2024. The InterContinental Grenada is also in the works, set for completion in 2025.

MORE LIFT OUT OF CANADA Grenada has been teed up for a stellar year, thanks to the return of yearround service with Air Canada. The carrier currently offers four seasonal

TOP NEWS flights a week out of Toronto Pearson on Mondays, Wednesdays, Fridays and Sundays, which will once again resume in November. During the summer season, Air Canada will offer one flight a week, marking the first time since 2019 that Grenada will offer year-round service from Canada. Sunwing also currently offers Sunday flights out of YYZ. Noting how Canada represents about 12% of Grenada’s overall business, Roach says: “The Canadian market is holding its own. Obviously, a lot of airlines consolidated their capacity with the advent of COVID-19, so we’re very pleased that everything is coming back on stream and that routes are profitable, which makes the argument for keeping year-round service.”

THREE DESTINATIONS IN ONE Grenada offers incredible value – why?

Because it’s really three islands in one, comprising the island of Grenada itself, plus two smaller islands – Carriacou and Petite Martinique. And each one, says Roach, offers a completely different visitor experience.

“In Grenada, you’ll find the waterfalls, the flowing rivers, the sulphur springs and crater lakes. And then in Carriacou, you’ve got the island of reefs, with beautiful reefs surrounding the island and very white sands and transparent, turquoise waters. And Petite Martinique is the smallest of the three with a population of about 1,000 people, where visitors can go to recalibrate and go fishing, which is a big thing on the island,” says Roach.

Photo Credit: Orlando K Romain

GRENADA UNDERWATER SCULPTURE PARK

GRENADA

She adds that though there aren’t any traditional hotels yet on the two smaller islands, “island hopping” is a new focus for the GTA moving forward. Visitors can reserve their own boat or hop on a ferry that sails 3x/ week between all three islands. They can also fly between the two islands with SVG Air, which takes 15-20 minutes.

TOP REASONS TO GO Born and raised in Grenada and currently living in Canada, Sekou Stroude, Director of Sales-Canada for the Grenada Tourism Authority, wants nothing more than for Canadians to see and experience his homeland for themselves. His three favourite attractions are the Grenada Underwater Sculpture Park, Grand Anse Beach and the island’s waterfalls.

“You can visit waterfalls that take

45 minutes to get to via hiking trails, but we also have waterfalls where you can step out of your car and instantly be at,” says Stroude.

“Grenada is a very wholesome destination in the sense that it’s very safe and there’s a strong sense of community and heritage,” adds Roach. “It really is a destination with lots of integrity, with very warm and welcoming people. Nothing is contrived, everything is real.”

AGENT RESOURCES & REWARDS Travel agents can sign up for Grenada’s Travel Agent Expert Program, available at expert.puregrenada.com.

By registering, agents can log all their bookings for a chance to win a grand prize of an all-expense paid trip for two to Grenada at the end of the year.

There are also incremental prizes for various booking milestones.

Roach also notes that the entire month of May will be dedicated to travel agents on the island, during which they’ll be able to enjoy discounts and free activities. Plus, in November of each year, Grenada hosts a tour operator symposium during which “travel agents can get to have one-on-ones with the various hotel partners and other stakeholders on the island.”

For more information on travel to Grenada go to puregrenada.com.

January 25, 2024 | TRAVELWEEK | 7

WORLD NEWS

DISRUPTIONS

AVIATION The FAA is recommending that operators of Boeing 737-900ER aircraft visually inspect mid-exit door plugs to ensure the door is properly secured. The Boeing 737-900ER is not part of the newer MAX fleet but has the same door plug design. After the loss of a midcabin door plug on a B737-9 MAX airplane on January 5, on an Alaska Airlines flight, the FAA grounded the B737-Max 9 fleet pending inspections. Last week the FAA said that after taking decisive action to ground 171 Boeing 737-9 MAX airplanes, the FAA is now investigating Boeing’s manufacturing practices and production lines.

Travellers will have a faster time getting through immigration at Jamaica’s airports thanks to new kiosks that use biometric technology. Designed to streamline passenger flow, the automated passport control systems – already featured at many airports worldwide – are being installed and tested at Montego Bay’s Sangster International Airport and Kingston’s Norman Manley International Airport. They’ll be used to scan a passenger’s passport and take a photo of their face, which will then be compared to the digital image stored in the passport’s microchip. The kiosks will serve as an alternative to desks staffed by immigration officers, allowing passengers to move through passport control more quickly. They’ll also free up immigration officers to concentrate on more critical border security duties.

HOTELS Marriott International’s record year of global signings included 52% more organic rooms signed in 2023 than in 2022. The dealings amounted to nearly 2.5 organic management and franchise agreements signed every day, representing some 164,000 rooms globally.

In the U.S. and Canada, Marriott’s largest region, the company signed a record 91,000 rooms, 37,000 of which were the result of the company’s strategic licensing agreement with MGM Resorts International.

The company also saw strong signings growth outside of the U.S. and Canada with a record of nearly 73,000 organic rooms signed across 74 countries and territories, with particularly strong signings in China, Vietnam, Japan, UAE, Mexico, Turkey, Saudi Arabia and India. At the end of 2023, Marriott’s worldwide system consisted of nearly 8,800 properties and more than 1,597,000 rooms in 139 countries and territories.

MSC Cruises has cancelled three repositioning Grand Voyage sailings in April from South Africa and the UAE to Europe due to the risk to shipping in the Red Sea. MSC says ongoing attacks on merchant vessels in the region has obliged the company to cancel a 24-night cruise of MSC Splendida from Durban, South Africa to Genoa, Italy, a 21-night sailing of MSC Opera from Dubai, UAE to Genoa and a 23-night voyage of MSC Virtuosa from Dubai to Southampton, UK.

CRUISING After more than 15 years sailing the Yangtze River, Viking has announced three new, first-of-theirkind itineraries that will give guests a brand new way to explore the very best of China. Sailings will be on the Chinese-flagged Viking Yi Dun, Viking’s first ship dedicated specifically to the foreign market to operate domestic sailings in China. Each voyage will offer ‘The Viking Way’ of exploration, with immersive experiences, insightful lectures, Chinese-inspired cuisine and destination experts.

NEWS

Canadian families to spend $30 billion on vacations in 2024: Allianz survey CAMBRIDGE, ON — When it comes

to budgeting for a vacation this year, the magic number for the average Canadian family will be over $4,000.

According to Allianz Global Assistance’s seventh annual Vacation Confidence Study, Canadian households are projected to spend $30 billion on trips this year, despite ongoing economic concerns, with the average vacationing family intending to spend over $4,000 on their vacation in 2024.

Over a quarter say they will be spending more on vacations this year compared to 2023. With vacation inflation outpacing other industries, the study also found that 60% of travellers plan to scale back their plans this year due to rising costs.

And since vacation spend is strongly related to income, the highest-earning households ($100,000 and above) will spend more than twice as much as low-income households ($40,000 and under) - $5,926 vs. $2,563.

“Our study revealed that vacation confidence has rebounded to pre-pandemic levels, with 70% of Canadians planning to travel in 2024,” said Tayjua Squire, Manager of Corporate Communications at Allianz.

“Vacation confidence is highest – 85 per cent – among high-income households. Affordability is a huge concern among consumers, but they are getting inflation fatigue. As a result, Canadians are prioritizing travel in their budget even if they are stretched thin.

Almost half of Canadian travellers say they can’t afford a vacation this year but are taking one anyway.”

Among Canadians who say they’re not confident they’ll take a vacation in 2024, they cited an unwillingness to spend money on vacations as their biggest barrier.

TICO accepting applications for new Industry Advisory Council TORONTO — TICO has opened re-

cruitment for its new Industry Advisory Council (IAC).

The idea is that the IAC will provide input on the way travel consumer protection is delivered in the province.

The creation of a travel industry advisory council was one of 9 orders given in 2023 to TICO by Kaleed Rasheed, then Minister of Public and Business Service Delivery of Ontario. Todd McCarthy has since taken over the portfolio.

A statement from TICO says: “Travel retailers and wholesalers serve a vital role in ensuring TICO’s consumer protection mandate is embraced and delivered to consumers in an effective and efficient manner. The purpose of TICO’s Industry Advisory Council (IAC) is to provide guidance and advice to the Board of Directors and senior management in the execution of TICO’s mandate.”

TICO is in fact launching two new councils – IAC to hear directly from industry, and a separate Consumer Advisory Council (CAC) that will be dedicated to receiving feedback from consumers.

Membership will only be permitted on one TICO council, in the event there is also interest in applying to the CAC. More information about the CAC and membership requirements will be sent separately.

The previous Consumer and Industry Advisory Committee (CIAC) was dissolved effective Dec. 31, 2023.

“Members of the two new councils

– the IAC and CAC – are expected to possess a positive orientation towards TICO’s consumer protection mandate,” says TICO. The new IAC will become active as of April 1.

The goal is to select up to 14 new members for the inaugural council, using a selection process, says TICO. “Our goal is to select members representing a broad range of registrant business models reflective of different products, delivery channels, consumer groups, etc. from across the province,” adds TICO. The IAC will meet up to four times per year. Meetings will be ideally in-person, and members will have the time to commit to becoming a strong contributor.

Industry professionals interested in representing their travel sector perspective and contributing to the future of TICO’s consumer protection mandate are asked to complete a short online application form and send their resume to IACapplications@tico.ca.

The deadline for applications is Feb. 16 at 4 p.m.

A detailed Terms of Reference is available on TICO’s site, which provides further details, context and expectations for future IAC members.

TICO also notes that common to similar public sector councils, members should expect a reasonable but thorough review of their candidacy, including an interview and necessary background checks.

To further encourage participation, and reflect the expected modest time commitment, a standard per diem will be paid to members attending meetings.

Anyone with questions can email tico@tico.ca.

TICO'S NEW IAC WILL HAVE UP TO 14 MEMBERS, AND WILL MEET UP TO 4 TIMES A YEAR January 25, 2024 | TRAVELWEEK | 9

NEWS

Int’l tourism to reach prepandemic levels in 2024: UNWTO TORONTO — International tourism

is nearly back to pre-pandemic levels, according to the first UNWTO World Tourism Barometer of the year.

International tourism ended 2023 at 88% of pre-pandemic levels, with an estimated 1.3 billion international arrivals. A full recovery is anticipated by the end of 2024, due in large part to the unleashing of remaining pentup demand, increased air connectivity and a stronger recovery of Asian markets and destinations.

The Middle East led recovery in 2023 as the only region to overcome pre-pandemic levels, with arrivals 22% above 2019. Europe, the world’s most visited region, reached 94% of 2019 levels. Several destinations, including both large destinations and small/emerging ones, reported double-digit growth in international arrivals in 2023 when compared to 2019.

Four sub-regions exceeded their 2019 levels, including Southern Mediterranean Europe, Caribbean, Central America, and North Africa.

“The latest UNWTO data underscores tourism’s resilience and rapid recovery, with pre-pandemic numbers expected by the end of 2024,”

said UNWTO Secretary-General Zurab Pololikashvili. “The rebound is already having a significant impact on economies, jobs, growth and opportunities for communities everywhere. These numbers also recall the critical task of progressing sustainability and inclusion in tourism development.”

LOOKING AHEAD TO 2024 International tourism is expected to fully recover pre-pandemic levels in 2024, with initial estimates pointing to 2% growth above 2019 levels.

The positive outlook is reflected in the latest UNWTO Tourism Confidence Index survey, with 67% of tourism professionals indicating better or much better prospects for 2024 compared to 2023. Some 28% expect similar performance, while only 6% expect tourism performance in 2024

People Pron named Vice President Commercial for Air Transat Air Transat has appointed Benjamin Pron as Vice-President Commercial.

This is a promotion for Pron, who has been with Air Transat since 2019. His latest role was Commercial Director.

In this new position Pron is responsible for developing and implementing Air Transat’s sales and distribution strategy in Canadian and international markets, including France and Benelux, the UK, Ireland and GSA markets.

10 | TRAVELWEEK | January 25, 2024

to be worse than last year. Key considerations include: There is still significant room for recovery across Asia. The reopening of several source markets and destinations will boost recovery in the region and globally.

Chinese outbound and inbound tourism is expected to accelerate in 2024, due to visa facilitation and improved air capacity. China is applying visa-free travel for citizens of France, Germany, Italy, the Netherlands, Spain and Malaysia for a year to 30 November 2024.

Visa and travel facilitation measures will promote travel to and around the Middle East and Africa with the Gulf Cooperation Council (GCC) countries to implement a unified tourist visa, similar to the Schengen visa, and measures to facilitate intra-African travel in Kenya and Rwanda.

Europe is expected to drive results again in 2024. In March, Romania and Bulgaria will join the Schengen area of free movement, and Paris will host the Summer Olympics in July and August.

Strong travel from the United States, backed by a strong US dollar, will continue to benefit destinations in the Americas and beyond. As in 2023, robust source markets in Europe, the Americas and the Middle East, will continue to fuel tourism flows and spending around the world.

Economic and geopolitical headwinds continue to pose significant

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NEWS guests for the first time this summer.

Featuring 240 premium suites and located across from Eagle Beach, the adults-only resort will be the first Iberostar property in the Dutch Caribbean and represents the further diversification of hotel options available to visitors.

Outside of the suites, guests will enjoy access to the Tierra del Sol golf course, three restaurants, five bars, two pools, and a spa.

Next up, the St. Regis Palm Beach Aruba Resort is set to open at the end of 2024.

With its highly anticipated debut on the island, the St. Regis brand will expand its high-end portfolio with 220 luxury rooms, five-star amenities and top-class dining, spa, and pool offerings. The hotel will be just the second St. Regis property in the Caribbean.

ARUBA’S CARNIVAL

Two high-profile hotel brands coming to Aruba in 2024 ORANJESTAD — Aruba’s new and

upcoming tourism developments for 2024 include new hotels and milestone anniversaries.

Says Ronella Croes, CEO of the Aruba Tourism Authority: “2024 will be a landmark year for Aruba as a destination, and we are thrilled for the enhancements that will make The Aruba Effect stronger than ever. With new property developments, technological innovations, major cultural moments, and more, we’re sure the feeling of rejuvenation that our visitors experience while on the island will continue long after returning home.”

This year also includes a major milestone for the celebration of Aruban culture with the 70th anniversary of Aruba’s Carnival.

Now through mid-February, locals and visitors alike will take part in the biggest Aruban Carnival yet with festive block parties, spectacular parades and musical events lighting up the One Happy Island. The festivities culminate with the Grand Carnival Parade on Feb. 11.

New resources to streamline travel

MAJOR HOTEL OPENINGS The Iberostar Grand Aruba will celebrate its grand opening and welcome 12 | TRAVELWEEK | January 25, 2024

BOARDWALK BOUTIQUE HOTEL ARUBA

IT 'S A LANDMARK YEAR FOR ARUBA AS A DESTINATION to and from the island are also on the way. Slated for March 2024, Aruba will roll out the Aruba Happy One Pass, a digital travel credential system that will allow travellers to complete pre-boarding verification, share their information directly with immigration officials, and smoothly cross border checkpoints without providing their physical passports.

Visitors can take advantage of new flight options to Aruba in 2024. Air Canada has restarted its service from Toronto to Aruba, with three weekly flights. WestJet also increased frequencies for winter 2023/2024.

New group quoting tool now available with Air Canada Vacations MONTREAL — Air Canada Vacations’ new Group Quoting Tool, designed

Photo Credit: Aruba Tourism Authority

challenges to the sustained recovery of international tourism and confidence levels. Persisting inflation, high interest rates, volatile oil prices and disruptions to trade can continue to impact transport and accommodations costs in 2024.

Against this backdrop, tourists are expected to increasingly seek value for money and travel closer to home.

Sustainable practices and adaptability will also play an increasing role in consumer choice.

Staff shortages remain a critical issue, as tourism businesses face a shortfall in labor to cope with high demand.

The evolution of the Hamas-Israel conflict may disrupt travel in the Middle East and impact traveler confidence. Uncertainty derived from the Russian aggression against Ukraine as well as other mounting geopolitical tensions, continue to weigh on confidence.

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NEWS to enhance efficiency and save time, gives travel advisors the capability to create and manage their group quotes.

“Our priority remains giving our partner the support that they need.

Today marks an exciting milestone as we unveil this new tool, empowering them to elevate the service they provide to our shared customers,” said ACV’s VP, Nino Montagnese.

The new tool introduces features such as real-time instant quotes for most sun destinations and hotels.

Agents can create up to 3 itineraries, up to 3 room categories for one hotel, complete with a direct link to hotel content for comprehensive resort information. In addition, the tool equips agents with self-serve options to easily manage their quotes and monitor quote status.

Agents can access a consolidated view of current and past quotes, generate client-friendly PDF versions with personalized information, agency logos and price adjustments.

The Group Quoting Tool also streamlines the booking process by allowing agents to request bookings

TRAVELLERS WANT TO EXPLORE IN SMALLER GROUPS, AND THAT ’S CERTAINLY THE CASE AT COLLETTE directly from the quote. Additional functionalities include setting up reminders for organized workflow, simple application of payments and access to a user-friendly passenger list.

Collette reports best year ever, shares top trends for 2024 PAWTUCKET, RI — Collette is report-

ing its best-year ever in 2023 and sharing top trending destinations for 2024.

As North America’s longest-running

People Explore Worldwide expands N. America division with Rockett Explore Worldwide has named Katy Rockett as the company’s new Regional Director for North America, based in Toronto.

Rockett joins Explore Worldwide with 15 years’ experience in adventure travel, coming directly from General Manager and Director of Growth roles at Exodus Travels, and having previously held senior marketing positions with both Exodus and Intrepid Travel.

Explore has more than 40 years of experience in organizing small group walking, trekking and cycling trips all over the world and for the breadth of its product across all programs in Europe.

“I’m absolutely delighted to be joining Explore at what is a very exciting time for the business,” says Rockett. “Active small group adventures are still a relatively new concept to many North American travellers, yet so many people are looking to get more out of their vacations, so I love to introduce people to this immersive and culturally enriching style of travel. Explore is a brand closely aligned with my values, and I can’t wait to build on the company’s strong foundation in North America.”

tour operator, Collette has seen clients travel in droves to France, southeast Asia and Italy.

Travellers are showing increased interest in traveling with smaller groups, and that’s certainly the case at Collette. The tour operator’s Explorations tours are its most popular product, with travellers rating them to be excellent, which is the highest rating, 78% of the time.

Top options include Collette’s new ‘Best of Italy’, with bookings from May 26, 2024 onwards. “Our ‘Best of Italy’ Small Groups Explorations Tour is a fantastic way for travellers to enjoy Italian culture. On this new tour, they’ll be able to make their own decisions on what they’d like to experience during their trip,” says Collette CEO, Jaclyn Leibl-Cote.

Another favourite is the 19-day Kingdoms of Southeast Asia itinerary. “Travellers are flocking to explore Southeast Asia with Collette’s Explorations tours,” notes Jeff Roy, Executive VPof Revenue Management and Pricing at Collette. “Collette’s ‘Kingdoms of Southeast Asia’ tour gives travellers a taste of all the region has to offer.

From history to natural beauties, we make sure to hit every attraction.”

There’s also the seven-day Spotlight on Paris tour, with departures as early as March 12, 2024. “Our many Spotlight tours like ‘Spotlight on Paris,’ are great for travellers who want to focus on and explore some of the globe’s most wonderful cities,” says Dan Sullivan Jr., Collette’s Executive Chairman.

“Paris is such a fantastic place to visit, so we want our travellers to enjoy it to the fullest. This tour will allow them to do so, not leaving any stone unturned during their week-long visit.”

January 25, 2024 | TRAVELWEEK | 15

NEWS

Family fun for all at Trump International Beach Resort Miami MADRONE ESTATE WINERY IN SONOMA, CALIFORNIA WITH T TC TOUR BRANDS

TTC Tour Brands launches its 2024 Big Tour Sale CYPRESS, CA — TTC Tour Brands’ 2024 Big Tour Sale offers savings worth up to 25% off across top brands like Contiki, Brendan Vacations, Trafalgar, Insight Vacations and Costsaver.

“As we look to 2024 trends in travel, we know value will always be in style and want to ensure travel advisors have the confidence, tools and incentives necessary to delight clients booking travel in the new year,” says Melissa DaSilva, President of TTC Tour Brands, North America.

She added: “The first quarter is the traditional selling season and already, there’s a high demand. We encourage advisors to take advantage of our significant savings as we anticipate departures will fill up quickly.”

Contiki is offering savings up to 25% off on a variety of trips during its Big Social Travel Sale. Sample itineraries included in the sale are: European Explorer at 25% off; Sea, Safari, South Africa at 15% off; and Thai Island Hopper East or USA Road Trip, both at 20% off. The Big Social Sale is available on a selection of itineraries through Jan. 31.

Brendan Vacations is offering guests up to 20% off all guided trips for 2024 including Best of Scotland and Iconic Ireland and Ashford Castle. Travellers interested in independent, fully customizable itineraries can save US$200 off per person on Self-Drive and Locally Hosted Rail experiences, and $250 off per person on Private Chauffeur and Lux Self-Drive experiences. The Brendan Vacations sale runs through Feb. 15.

Trafalgar, Insight Vacations and Costsaver are offering 15-20% off on select itineraries through Feb. 15. Travellers can save 20% on itineraries such as Trafalgar’s Western Discoverer, a new itinerary for 2024 that travels across California, Nevada and Arizona over two weeks with visits to the Grand Canyon, Balboa Park, Yosemite National Park, Monterey and more. Clients can also save 15% off some of Trafalgar’s most popular European experiences such as Great Italian Cities and Spain, Morocco and Portugal.

With Insight Vacations, clients can save 20% on the two-week Highlights of Eastern Europe exploring Hungary, Austria and Poland.

With Costsaver, the Best of Colorado, now at 20% off, is a new itinerary for 2024 that ventures to Rocky Mountain National Park, Denver, Vail, Colorado Springs and more.

WE ANTICIPATE DEPARTURES WILL FILL UP QUICKLY 16 | TRAVELWEEK | January 25, 2024

Clients looking to escape to sunny South Florida this spring can experience family-friendly fun at the independently owned and operated Trump International Beach Resort Miami on iconic Sunny Isles Beach.

With a new Recreation Operations Manager, Eliana Sasics, overseeing the entertainment and activities, there’s something for everyone to enjoy. If travellers take advantage of the Pre-Pay and Save offer, they can lock in up to 30% savings on rooms and suites.

Sasics’ sole focus is to build resort programming for all ages – from kids’ activities at Planet Kids, to teen fun and games, and events for adults of all activity levels. Azzurro Italian Restaurant & Bar features a violinist for Sunday brunch. DJs along with live trumpet and guitar keep the vibe fun at the pool. And the Sunday Afternoon Beach Party rocks with live entertainment and signature cocktails.

There are plenty of options for those who want to stay active as well, from paddleboarding/surf, water volleyball, electric surfing, and stand-up paddleboard yoga in the water, to soccer, pickleball, volleyball, Zumba and tennis clinics on land.

Even the youngest guests can enjoy their own activities in Toddlerville with Storytelling Time, and arts and crafts. Some activities are complimentary while others have a fee.

See trumpmiami.com or call 305-692-5600.

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Discover why days and nights are unpredictable at Palladium Hotel Group hotels. Join the entertainment and turn your stay into a memory that lasts forever.

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“Welcome to an adventure tailored to your joy”: Palladium Hotel Group Palladium Hotel Group is ready to welcome guests to the best days of their year.

The company comprises many of the best and most-loved sun destination accommodation brands in the market, including Grand Palladium Hotels and Resorts, Palladium Hotels and TRS. Last month Palladium Hotel Group proudly looked back on a very successful 2023, marked by prestigious awards and nominations from esteemed travel partners and delighted guests. The company has forged strategic alliances, anticipating exciting expansions, novel offerings, and rejuvenating refurbishments for 2024.

These accolades solidify Palladium Hotel Group’s standing as a global hospitality leader, underscoring its unwavering dedication to guests, staff and travel collaborators.

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Jamaica Resort & Spa, in order to adapt to new design and decoration trends, enhance its hotel offerings in the destination, and continue offering an elevated experience to travelers from all over the world. Through its investment of US$27.5 million, the ambitious project has consisted of the refurbishment of 537 suites, as well as various common areas such as the lobby, one of its show-cooking restaurants, and one of its most iconic bars. Of the 537 refurbished rooms, there are two new spectacular categories that stand out in 48 suites with sea views: 40 Superior Junior Suite Private Pool Ocean View and 8 Superior Suite Private Pool Oceanfront View.

As the company itself says, “Welcome to an exclusive stay in paradisiacal beaches and avant-garde cities.

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Choices abound, and they’re all can’t-miss: “Do you want to spend the day at the beach? Or to enjoy the afternoon at the pool with your children? Do you want to take a tennis lesson? Do you want to taste the flavors of a Michelin Star? Want to dance the night away? Or delight yourself with the best sunsets? We have everything that you are looking for. And even more. Because entertainment is endless in our hotels. Explore the most exquisite flavours, embrace the most intimate encounters and delight yourself with every toast, every song and every smile.”

Guests can recharge their energy, discover new adventures and create more and more unforgettable moments, says Palladium Hotel Group.

“Every second of your stay is unique.

And we make sure that those incredible moments last forever.”

More details are at palladium hotelgroup.com.

TRS YUCATAN HOTEL

January 25, 2024 | TRAVELWEEK | 19

NEWS

Abercrobmie & Kent to launch new bespoke riverboat for the Nile DOWNERS GROVE, IL — Abercrom-

bie & Kent is build a brand new riverboat to sail the Nile River, launching in late 2025.

As the company’s fifth riverboat in Egypt, the boutique boat will feature all the facilities and services of a high-end floating hotel, including two restaurants (indoor and outdoor), a spa, gym, social spaces, a swimming pool and a sundeck.

The name of the new boat will be revealed in the coming months.

ON THE NILE WITH ABERCROMBIE & KENT

Construction has already begun at Massara Shipyard in Egypt and is expected to be completed in Autumn 2025. The new boat will also be available for private charters.

“Nobody knows Egypt better than Abercrombie & Kent,” said Cristina Levis, CEO of A&K Travel Group. “We pioneered luxury Nile cruises more

A

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LMBERG

LISA SYM ON

DS

BDMs Holmberg, Symonds join FRS Clipper with focus on trade

KR IST

People

FRS Clipper has hired business development managers Krista Holmberg and Lisa Symonds.

FRS Clipper is a leading provider of ferry services and vacation planning services in the Pacific Northwest. Travel between Seattle, WA and Victoria, B.C., takes two hours and forty-five minutes via the Clipper ferry, connecting downtown Seattle and Victoria’s Inner Harbour.

“We are very excited to have Krista and Lisa join our Seattle-based sales team,” said FRS Clipper’s COO, Gordon Dirker. “Their many years of experience and industry relations will support our continued growth opportunities through the channels and travel trade partners.”

Holmberg is a 30-year travel industry veteran, with companies including Holland America Line, Club Med, Scenic Luxury River Cruises and Emerald Cruises.

Symonds’ years in hospitality, travel, outdoor and events include stints with Holland America Line, Waterways Cruises and Events, Compass Outdoor Adventures and REI. Dirker notes that “travel advisors and corporate partnerships have always been key to our success, we are delighted that we will now be able to proactively drive sales through these partnerships once again.”

Travel agents and tour operators are invited to contact the new sales team at sales@clippervacations.com.

20 | TRAVELWEEK | January 25, 2024

than four decades ago, and every year we continue to further elevate this enchanting voyage, with extraordinary experiences at every stage of the journey, accompanied by Egyptologists and storytellers to bring Egypt’s luminous history to life.”

According to Levis, living quarters onboard the new riverboat will far surpass the typical standards for luxury Egyptian river cruises, with some of the most spacious and well-appointed suites on the market. Each of its 32 cabins will feature floor-toceiling windows and Juliet balconies above the water, marble bathrooms and 400-thread-count Egyptian cotton sheets. There’ll also be two presidential suites, each with an outdoor hot tub on their own private decks.

A&K already operates four boutique riverboats on the Nile: the Nile Adventurer, Sun Boat III, Sun Boat IV, and Zein Nile Chateau. The company has a longstanding relationship with the Nile, which dates back to 1977 when founder Geoffrey Kent launched A&K’s first Nile river cruise.

Today, A&K’s network of experts in Egypt ranges from leading Egyptologists to well-connected fixers who can arrange everything from private after-house access to the Pyramids of Giza to intimate dinners inside ancient temples. This year, the long-awaited Grand Egyptian Museum is expected to open, giving travellers even more reason to book Egypt.

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From the chic South Avenue Bar and sophisticated ambiance of Fahrenheit, to the laidback vibes of Kanna by The Beach and the tropical charm of Cocos Bar, every space invites guests to unwind in style.

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NEWS

Tourcan launches agent incentive for online air booking TORONTO — Tourcan Vacations has a new incentive for travel advisors making bookings via Tourcan’s online air booking engine.

Agents who sell 20 tickets by the end of February will earn a gift card valued at $150.

To register visit www.tourcanvacations.com and click on Agent Portal.

Follow the instructions and register.

Tourcan’s General Manager, Phillip Solomon, says: “The booking engine offers a wide variety of airlines, booking classes and destinations. This is an opportunity to gain access to thousands of flights and price options.”

Agents looking for more information can contact Saleem Akhtar at saleem@tourcanvacations.com.

CELEBRITY 'S SUNSET BAR

Celebrity says semi-annual sale is biggest deal of the year MIAMI — Celebrity Cruises is celebrating a series of firsts in 2024, with its four Edge Series ships located in top destinations for the summer season and beyond.

For the first time, Celebrity is offering new three- and four-night itineraries in the Caribbean, on Celebrity

People NCL welcomes new National Director of Sales, Canada Katie Kania, who first joined NCL in 2019, has been appointed National Director of Sales in Canada for the cruise line.

Kania will lead the Canadian regional sales and marketing management team from her base in Ontario. She will report to Derek Lloyd, VP North America sales.

“Since joining NCL in 2019, Katie has been an incredible asset to the sales team in Canada,” said Lloyd.

Kania said she’s “thrilled to step into this next chapter with NCL, and looking forward to building on our Partners First commitment across Canada with our incredible regional sales & marketing managers as we look ahead to the launch of Norwegian Aqua in 2025.”

John Chernesky, SVP North America sales, said that Canada is “absolutely critical” to NCL’s overall sales strategy for the region. “By having a dedicated national director, it further demonstrates our commitment to the market, and recognition of its importance,” said Chernesky.

24 | TRAVELWEEK | January 25, 2024

Reflection, Celebrity Silhouette and Celebrity Summit. Clients can also revel in the newest Edge Series ship, Celebrity Ascent, all while making huge savings with the brand’s new Semi-Annual Sale.

Celebrity is offering up to 75% off second guest fares on all sailings through April 30, 2026. Those booking on select dates will also receive US$200 in onboard credit.

Meanwhile Celebrity Ascent will embark on its debut Caribbean season starting Feb. 4, 2024, with a seven-night Bahamas, Mexico & Grand Cayman itinerary departing from Ft. Lauderdale. Celebrity Ascent’s destinations this winter also include St. Maarten, St. Thomas, and the D.R. Celebrity Ascent will make roundtrip sailings from Celebrity’s Terminal 25 at Port Everglades every Sunday, journeying through the islands on seven-night Western and Eastern Caribbean itineraries.

Celebrity Ascent will also make its European debut in April 2024. The ship will spend the summer in Europe sailing to Santorini, Mykonos, Naples, Portofino and the island of Sicily. Celebrity Ascent features a seven-night Best of Europe cruise starting from Barcelona on June 29, 2024.

Celebrity Beyond is spending its first summer season in the Caribbean and from May 2024 will also be offering Celebrity guests the private island experience of Perfect Day at CocoCay, on longer itineraries. Celebrity Beyond’s six-night Western Caribbean

NEWS and Perfect Day starts May 12 from Fort Lauderdale.

Celebrity Edge will be spending its first season in Alaska in 2024, with seven-night Alaska Dawes Glacier cruises starting on June 7 from Seattle.

One important postscript from Celebrity: the cruise line says its Japan itineraries are selling fast, but there’s still some availability onboard Celebrity Millennium’s 12-night cruise discovering the best of Japan. The Aug. 7, 2024 sailing from Tokyo visits Mount Fuji, Kyoto and Hiroshima before spending a day in Busan, South Korea.

The journey heads back to Hakodate and Amori before returning to Tokyo.

Ritz-Carlton Yacht Collection opens bookings for Luminara

summer 2025 lineup. Reservations for all three superyachts are now open.

“A standard in luxury cruising was set in 2022 with the introduction of Evrima, the first of our Ritz-Carlton Yacht Collection fleet, marking our expansion into the yachting category,” said Tina Edmundson, President, Luxury, Marriott International. “In a short time, our world-class itineraries have attracted guests who are new to the category and interested in exploring new horizons and cultures with the assurance of The Ritz-Carlton brand.

We are thrilled to have created experiences that redefine luxury cruising. Endless explorations await as we prepare to launch our second yacht, Ilma, in 2024, and our third, Luminara, in 2025.”

Luminara will be able to accommodate up to 452 guests upon its debut. In addition to 226 suites, each

with a private oceanview terrace, the superyacht will offer world-class dining, a wine vault, The Ritz-Carlton Spa, an expanded marina, and The Residential Suite, a new expansive accommodation among its upper-suite categories.

The summer season spanning from April to October 2025 will include a curated selection of 53 itineraries featuring new ports of call, shore excursions and an inaugural experience – nine exclusive voyages aboard Ilma in Northern Europe. Ilma will navigate the North Sea and Baltic Sea, offering journeys to cities including Amsterdam, Copenhagen, Stockholm and Reykjavik, alongside stops in Belfast, Bergen, Antwerp and more. Guests will also explore the Greek Isles, the Balearic Islands, the French Riviera and the Italian Riviera.

FORT LAUDERDALE — The Ritz-Carl-

ton Yacht Collection has unveiled its summer 2025 itineraries, while at the same time opened bookings for the inaugural season of its third superyacht, Luminara, coming in 2025.

Luminara will join Evrima, which debuted in October 2022, and Ilma, coming this year, for the Collection’s

RENDERING OF RITZ-CARLTON'S LUMINARA

January 25, 2024 | TRAVELWEEK | 25

NEWS

TravelBrands Encore Cruises’ sale includes agent incentive

VIVA TWO'S SPLIT-LEVEL LAYOUT IS A HIT WITH PASSENGERS

MISSISSAUGA — TravelBrands Encore Cruises’ new Blowout Sale is on now.

Through Jan. 31, travel advisors can earn 5,000 bonus Loyalty Rewards points (valued at $50) for each Discover Japan’s Coastal Wonders sailing onboard Norwegian Jewel booked.

The voyage takes travellers on a 10-night adventure to Kobe, Nagoya, Busan and Mt. Fuji, March 31 - April 10. Travellers can book an inside, outside or balcony cabin.

Agents will automatically receive Loyalty Rewards points added to their accounts once passengers have sailed.

Visit travelbrandsaccess.com to make qualifying bookings or learn more.

Bonus commission worth US$100 per cabin with VIVA FORT LAUDERDALE — VIVA Cruises

is offering bonus commission worth US$100 per cabin, on top of its travel agent commission program already in place.

Andrea Kruse, COO of VIVA Cruises, says the cruise line “can’t help but feel gratitude for the incredible support we’ve received, and we’re delighted

to extend our joy to our esteemed travel advisor partners with an exclusive bonus commission special crafted just for them.”

VIVA Cruises itineraries are commissionable to travel advisors starting at 15% and increasing based on bookings. The bonus commission special offers travel advisors an extra $100 per cabin and is valid on new FIT bookings made by Feb. 29.

All VIVA Cruises programs can be accessed and booked via the VIVA Cruises website at http://www.viva-cruises.com/en-us/. For additional details or to book, travel advisors can call 1-833-YES-VIVA.

— NEW —

1 WEEKLY DIRECT FLIGHT FROM TORONTO TO FORT-DE-FRANCE, MARTINIQUE. Until March 31, 2024, on Saturday. with Air Canada DISCOVER

26 | TRAVELWEEK | January 25, 2024

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BOOK NOW FOR EXCLUSIVE RATES AGENTCASHPLUS.COM | 833.349.2090 or Contact Your Preferred Tour Operator Save on new bookings made from January 4 through June 30, 2024 for stays through June 30, 2024. Reservations are subject to availability and must be made in advance. A limited number of rooms are allocated to this offer. Offer not combinable with other consumer saving promotions. Not valid with groups, conventions, tour packages or special rate programs. Additional charges may apply for additional guests or room type upgrades. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Offer not valid in conjunction with previously booked or held stays and may not be combined with other offers. Offer may be changed or withdrawn at any time. Not responsible for errors or omissions. Other restrictions may apply. ©2024 Playa Management USA, LLC or its affiliates. Wyndham Alltra® trademark and related marks are trademarks of Wyndham Hotels and Resorts, LLC. All rights reserved. PLA00740124

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