T H E B U S I N E S S O F S E L L I N G T R AV E L
Update BAHRAIN
FEBRUARY 2018
ISSUE 315
On Location UK & IRELAND
Tactical tourism investment
Tourism trends revealed
Exclusive INTERVIEW
Awareness JAPAN
Group tourism director, Value Retail, Marcelo Molinari
RESILIENT IN NATURE Equipped with an unbreakable spirit, Qatar's tourism industry takes any challenge it encounters head on
Brimming with updates
CONTENTS > YOUR GUIDE 04
NEWS & CALENDAR
08
CATCH UP
10
INTERVIEW
HAPPY FEBRUARY TO YOU ALL! ndustry movers and shakers have kicked off the year 2018 with a bang, with exciting new openings and projects, new travel routes, tempting new
14
packages and positive figures. You’ll find out all
DESTINATION QATAR
about this in the pages to follow. This month, you’ll be granted insight into Qatar’s
18
tourism scene in our Destination Qatar report, while
UPDATE BAHRAIN
numerous other features await you, including Update Bahrain, On Location UK & Ireland and Awareness
22
Japan.
ON LOCATION UK & IRELAND
This month, TTG MENA is treating you to two
A LETTER FROM... Wishing you a lovely February
interviews: one with the group exhibition director of
24
Reed Exhibitions Middle East, Daniyal Qureshi, who
SPOTLIGHT JAPAN
sheds some light on this year’s edition of Airport Show – the world’s largest airport exhibition; and
26 27
one with the group tourism director of Value Retail,
PEOPLE ON THE MOVE
Marcelo Molinari, who exclusively speaks to me about the retail giant’s very latest news and projects.
Tatiana Tsierkezou
TTG MENA Editor
I hope you enjoy this issue!
SOCIAL HUB
OPENING IN JEDDAH Radisson Blu Hotel, Jeddah Corniche has officially opened its doors, contributing a total of 150-keys to Saudi Arabia’s hospitality market. The new hotel stands in a prime location, close to the North Corniche, within the city’s new waterfront
DEBUT IN LEBANON
development, and represents the Radisson Blu brand’s fifth property in the city. Guests to the hotel can enjoy easy
Last month, Minor
rooms and suites, an all-
the forthcoming debut
access to the corniche promenade,
Hotels announced
day dining restaurant,
of our Oaks brand in
the Red Sea Mall and the Atallah
that it will be debuting
a lounge bar and café,
Lebanon later this
Happy Land Park, while King Abdulaziz
in Lebanon with an
a rooftop pool and
year. For Minor Hotels,
International Airport is just 6.2km
Oaks Hotels & Resorts-
bar, and conference
adding Lebanon to
away.
branded property in
facilities.
our footprint has
Beirut.
General manager, Radisson Blu
considerable strategic
Hotel, Jeddah Corniche, Bassam Abu
Sodeco, a commercial
value and we are
Laban said: “We are delighted to
of a management
area of Beirut, only
very pleased to be
open the newest Radisson Blu hotel in
agreement between
five minutes’ drive
partnering with Allied
Jeddah with a stunning location on the
Allied Investment Group
from the downtown
Investment Group to
popular North Corniche. The hotel is
and Minor Hotels, Hotel
area and 15 minutes
launch our first hotel
next to many of the city’s most famous
de Ville Beirut will
from Beirut Rafic Hariri
in the country. Beirut
leisure attractions, making it the
undergo a refurbishment
International Airport.
is a dynamic city with
ideal destination for families visiting
project to transform into
Remarking on the
so much to offer and is
Jeddah.”
development was CEO,
widely regarded as one
Minor Hotels, Dillip
of the most influential
property include two separate health
and events space, including a 280m2
doors in mid-2018, Oaks
Rajakarier: “We are very
trend setters in the
clubs for men and women, each
ballroom and four meeting rooms
Beirut will house 110
excited to announce
region.”
equipped with a gym, sauna, massage
spanning 160m2.
Following the inking
Oaks Beirut. Scheduled to open its
The hotel will stand in
February 2018
Facilities at the newly opened
ttgmena.com
rooms and an outdoor swimming pool; various F&B outlets; and meeting
3
NEWS
HOLISTIC EXPERIENCES IN THE CITY Sheraton Grand Hotel,
on a specific body area or
Dubai has added the
simply ‘switching off’. We hope
Soul Wellness & Spa – a
that all who visit will leave us
stunning holistic concept
feeling relaxed, refreshed and
– to its extensive list of
inspired,” Jungic added.
facilities.
The venue boasts unique,
With inspiration drawn
relaxing décor, garnished with
from timeless Eastern
earthy elements and lush
traditions, the impressive
involves initiating conversations with the
greens, and offers a selection
new facility will be led by
customers to gain a better understanding of
of bespoke wellness therapies
spa consultant, Nikolina
their specific situations, so that treatments
and customised treatments.
Jungic.
can be tailored accordingly.
She remarked: “Soul
LUXURY DEBUT IN JORDAN
“We hope to inspire people
“When clients arrive, we sit with them and
by not only focusing on their
Wellness & Spa’s person-
discuss how they hope to benefit from the
face and body but their mind
centered approach
appointment, whether this is by focusing
and soul,” concluded Jungic.
OMANI ECOADVOCATE
AccorHotels has
stands close to the upcoming Abdali
announced that
Downtown Project, a state-of-the-art
Le Grand Amman
development that is set to become
in Jordan will be
Amman’s premier leisure, tourism and
transforming into
business hub.
Sofitel Amman,
We feel we’re on the right path with our choice.
Exhibition
Calendar
The first phase of the refurbishment
marking Sofitel Hotels
of the Sofitel Aman is scheduled for
& Resorts’ debut in
completion in 2019.
the country. Le Grand
Chief operating officer, luxury brands, AccorHotels Middle East, Sami Nasser
Amman, launched
remarked on the project: “This opening
in collaboration
signifies the strategic expansion of our
with Amman’s Iskan
luxury portfolio in Jordan. While this
Co. for Touristic &
property will be operated as Le Grand
Hotel Investments,
Amman - Managed by AccorHotels, we
comprises 298 rooms
are delighted to announce that it will
and 67 serviced
transition into Sofitel, making way for
apartments.
the entry of one of our most prolific
The property
luxury brands in Jordan.”
fort and a traditional
UPDATED CODESHARES
Oman, Six Senses Zighy
fishing market; and
In a bid to further develop its destination portfolio, Royal
Bay has reinforced its
transfers to some of
eco-advocacy with its own
the exciting activities
fleet of Nissan Pathfinder
already on offer.
S
tanding on the
town to visit the Six
Musandam
Senses farm, the old
Peninsula in
SV 4WD Hybrid vehicles. The seven new
General manager, Six Senses Zighy
eco-vehicles will
Bay, Aaron McGrath
provide guests with
stated: “We took
transportation to
into consideration
the resort, as well
the various uses we
as exclusive drive
would have for the
experiences in the
vehicles and what
surrounding region.
we’d be asking of
The resort has created
them in terms of
a list of activities that will
off-road and on-road
allow all guests to make
capabilities and their
the most of the new fleet.
ability to help us
Activities include Hajar
reduce our carbon
Mountain excursions
footprint. So, we feel
to Sabatyn plateau;
we’re on the right
excursions to Dibba
path with our choice.”
FEBRUARY 5-7 ibtm arabia, Abu Dhabi www.ibtmarabia.com
Jordanian (RJ) has enhanced its codeshare agreements with
FEBRUARY 19-21 Malls Middle East, Dubai www.mallsmiddleeast.iqpc.ae
agreement with Turkish Airlines to include three new destinations:
FEBRUARY 20-22 CONNECT, Tbilisi, Georgia www.connect-aviation.com
destinations when booking flights from Amman to Istanbul.
FEBRUARY 27-28 The MICE Arabia & Luxury Travel Congress, Dubai www.mice-arabia.com/
enhanced its codeshare agreement with Malaysia’s national
Turkish Airlines and Malaysia Airlines. The Jordanian national carrier recently expanded its codeshare
MARCH 7-11 ITB Berlin, Germany www.itb-berlin.de/en/
Passengers can now make most of these new European Furthermore, RJ will now be serving Langkawi and Penang in Malaysia as well as Sydney and Melbourne in Australia, having carrier. Tickets to these new destinations are sold in connection with Royal Jordanian’s Amman-Kuala Lumpur flights. “Codeshare agreements with global airlines are in line with RJ’s turnaround plan and endeavour to offer an improved passenger experience and enhance competitiveness at regional and global
MARCH 20 -22 IT&CM China, Shanghai www.itcmchina.com/ •
Milan, Italy; Sofia, Bulgaria; and Sarajevo, Bosnia and Herzegovina.
levels,” commented CEO, Royal Jordanian, Stefan Pichler. “Having flexible connections will no doubt increase traffic on RJ's network.”
TTG MENA will be available at these shows
4 February 2018
ttgmena.com
WTM Latin America creates hotel hospitality lounge The next edition of WTM Latin America will feature a hospitality lounge that will be created especially to promote independent undertakings, which include hotels, inns, resorts and hostels that work on an individual basis in the Brazilian and international markets. Located in an area of 32 square meters and with capacity to receive up to eight independent projects, the lounge was created to encourage the world hotel sector to seek opportunities and get closer to Latin American buyers, with the aim of generating new business with small and medium players in the segment. It is being supported by the Brazilian Hotel Industry Association (ABIH), an entity that has more than 3,200 associates nationwide. The partnership comes about thanks to the increase in the demand from undertakings and visitors who identify how important the event is as a starting point for prospecting for and winning new business. In 2017 alone, more than 3,500 visitors to WTM Latin America chose hospitality facilities as an interesting product when contacting exhibitors at the event. “We’re very
happy with this partnership. Thinking about and creating opportunities for individual hotels, a segment in our industry, which as is well known, has made a great contribution to Brazilian tourism, shows WTM Latin America’s commitment to the development of our industry. Without doubt, this is a great step forward and a win for entrepreneurship and tourism,” says Dilson Jatahy Fonseca, President of the ABIH. Among the benefits offered to lounge participants is access to the My Event platform, which allows exhibitors to identify their main contacts and promote their products and services by way of directed messages and the organization of a prior meeting and conference diary, and participation in Speed Networking sessions that bring together more than 800 exhibitors and 200 senior buyers in five-minute meetings, based on the purchase requirements of each buyer.
This is something else “that’s new in the next edition and shows how we’ve dedicated ourselves to improving the event’s products, ensuring that WTM Latin America a strategic enabler for all the companies that are present, whether as an exhibitor or a visitor
”
Luciane Leite director of WTM Latin America
WTM Latin America 2018 will be held from 3-5 April in São Paulo and expects to receive more than 8,000 visitors and more than 700 exhibiting companies.
For more information access: latinamerica.wtm.com The World Travel Market logo, WTM, RELX Group and the RE symbol are trade marks of RELX Intellectual Properties SA, used under license.
LATIN AMERICA
São Paulo, 3–5 April 2018
NEWS
SUPERIOR ECONOMY CLASS OFFERING
try something new and delicious every day. A modest yet warm property, City Hotel offers a breakfast bar, complimentary WiFi and round-the-clock
Emirates Airline has introduced a brand-
assistance from lovely
new marketing campaign that highlights
staff, who helped me
its award-winning and ultra-comfortable
when I was in desperate
economy class product.
need of a phone charger. After a day of exploring
The carrier’s latest advertisements entail a number of characters who attempt to acquire a seat upgrade at an unnamed airline’s check-in counter. Each scenario concludes with the bold statement ‘Don’t upgrade your seat, upgrade your airline. Fly Emirates’.
HOTEL CHECK
Unlike traditional advertisements, Emirates Airline’s new adverts do not show the actual
CITY HOTEL REMBRANDT SQUARE, AMSTERDAM, THE NETHERLANDS
the city, I enjoyed watching TV in my room and browsing the web with high-speed WiFi. The hotel offers easy access to the city’s main
By Helen Moss
inflight product and the airline brand is not
train station and is a 20-minute car ride from
unveiled until the very end. “Emirates’ economy class is well known for being a true, full-service product,”
recently took a much-needed
with regards to hotel stays, right
the airport, which made
weekend break and flew out to
in the heart of Amsterdam. Within
transportation a breeze.
Amsterdam, one of my favourite
walking distance, one could find the
Overall, City Hotel
commented divisional senior vice president,
places in the world, where I
renowned Museum Square, the Opera
Rembrandt Square made
corporate communications, marketing and
stayed at the quaint City Hotel
House, Madame Tussaud’s, Hard Rock
exploring the city I so
brand, Emirates Airline, Boutros Boutros. “We
Rembrandt Square.
Café and plenty of other touristic
dearly love easier than I
attractions. A plethora of stores and
could have ever imagined,
offer excellent value for money, with world-
Reminiscent of a 19th century
class inflight entertainment at every seat,
Parisian building, the hotel has
restaurants surround the hotel, which
with its ideal location
gourmet meals and generous free baggage
by far the most convenient
made breakfast, lunch and dinner
and quick and seamless
allowances. Our message is simple – why try
location I have ever experienced
all the more enjoyable, as I could
services.
so hard to upgrade your seat when you can fly Emirates instead?”
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
AUGMENTING INVENTORIES
MYSK IN KUWAIT Shaza Hotels has announced plans for a Mysk Hotel in
Catering to a significant rise in demand, Oman’s five-
Kuwait, which is slated to open its doors for business in
star Salalah Rotana Resort has expanded its 400-key
early 2020.
inventory to include a further 22 keys. The new building now comprises 22 new rooms,
Located opposite the Messilah beach district on the south coast of Kuwait City, the upscale property will
which are split across two-room categories. Both room
combine urban elements with Arabian charm, with a
categories are special and provide a variety of in-room
perfect balance of food, fashion and innovation.
amenities. Speaking on the development was general manager, Salalah Rotana Resort, Hossam Kamal: “We have
HOSPITALITY REINCARNATION IN AJMAN
The property will be home to 200 rooms, as well as meeting and banqueting facilities for conferences, exhibitions and weddings.
watched Salalah grow as a tourist destination over the
“The Mysk Hotel in Kuwait is going to add flair to the
years. The increase in guests to the resort resulted in
Kuwaiti hospitality scene,” enthused president and CEO,
been rebranded as Ajman
our decision to invest in the additional inventory. We
Shaza Hotels, Simon Coombs. “Our emphasis on fashion,
Hotel, and will fall under the
on the project: “We
pride ourselves on the quality of service offered to our
social media and food will craft a bold new destination
Blazon Hotels brand.
are confident in the
diverse guests.”
which we hope will become the favourite hangout for the
With the additional 22 rooms, the resort retains its
elegant and sophisticated Kuwaitis."
Kempinski Hotel Ajman has
The Blazon Hotels brand
(SHS). Eckhardt remarked
continued growth of the
has a premium service
UAE hospitality market,
title as the largest free-standing hotel in Oman, based
philosophy and forms part
which is why we are
on inventory.
of Reto Wittwer’s (the
delighted to be part of
former president and CEO of
the re-birth of the very
Kempinski Hotels & Resorts)
hotel that helped put
and Ulrich Eckhardt’s
the Emirate of Ajman
(the former president
on the map."
Middle East and Africa of
Ajman Hotel is home to
Kempinski Hotels & Resorts)
168 rooms and 14 suites,
newly established hotel
10 F&B outlets and
management company,
extensive wellness and
Smart Hospitality Solutions
leisure facilities.
6 February 2018
ttgmena.com
NEWS
ECOFRIENDLY PLAY Eager to cater to the needs of its younger guests,
the environment. The new initiative is also in line with Turkish Airline’s recognition of the possible
GCC TO WELCOME MORE RUSSIAN VISITORS
harmful effects of plastic on both children and the
An impressive rise in the number
in the number of Russian exhibitors was
environment.
of Russian tourists to the GCC has
recorded between 2016-2017, with 9.4 per
been forecasted by the Arabian
cent of exhibition attendees expressing
Turkish Airines introduced a range of new, eco-friendly
ages of three and 12
Travel Market (ATM) 2018, following
interest in doing business with Russia last
toys last month.
will be kept entertained
a study by Colliers International.
year.
Made from all-natural materials, the new range of toys highlights the airline’s dedication to preserving
Children between the
during their flights, while
By the year 2020, arrival figures
Senior exhibition director, ATM, Simon
simultaneously learning
are expected to rise by 38 per cent
Press said: “An increase of 38 per cent on
about endangered species.
on 2016’s figures.
2016 arrival figures provides a significant
Through play, Turkish
Russian-GCC relations were
boost to the regional tourism industry and is
Airlines, in partnership
reinforced last year by new airline
supported by a number of stakeholders, from
with the World Wildlife
routes, the introduction of visas
immigration initiatives, to the region’s hotels,
upon arrival for Russian nationals,
its F&B venues, resorts, theme parks and
as well as a slew of new leisure
malls, which all appeal to Russian visitors.
Fund of Turkey, aims to instill an appreciation of animal protection among children.
attractions, hotels and F&B venues. Over the last 25 years, Russia has
“Russia is once again turning to the GCC for its year-round sunshine, world-class
The stuffed toys
been well represented at ATM. A
hotels and resorts, and fast-paced leisure and
are made of cotton,
17 per cent year-on-year increase
safe investment landscape,” he concluded.
and all wooden toys and parts are manufactured according to the sustainability rules set by the Forest Stewardship Council.
AADECADE OFOF DECADE EXCELLENCE EXCELLENCE
VENTURING MÖVENPICK TO INTO ALGERIA DEBUT IN BASRA
In light of its 10th anniversary, Copthorne Hotel Dubai
InterContinental Hotels Group (IHG) has
has announced that it will be rolling out a series of
officially opened Holiday Inn Algiers -
enhancement works this year.
Cheraga Tower – its very first property
Manager, Copthorne Hotel Dubai, Glenn Nobbs said: “We have surpassed all expectations in terms of
in Algeria. The hotel comprises 242 rooms, a
business, hotel positioning and service standards, and
selection of family-friendly dining options
we plan to continue this by investing in projects that
and a ‘wellness floor’, which boasts a
will further enhance hotel guests’ experience.”
fitness centre, an indoor pool, an outdoor
The hotel will be focusing on enhancing its dining outlets, leisure facilities and guestrooms. The Gazebo Poolside Terrace will be refurbished
pool, a Hammam, a sauna and a treatment and massage centre. Accommodating corporate travellers,
with modern lounge furniture and children’s play
Holiday Inn Algiers - Cheraga Tower offers
equipment. The outlet will also introduce a new
four meeting rooms, a large banquet hall
övenpick Hotels
brunch menu, and all brunch guests will have all-day
and an expansive indoor parking area
& Resorts has
access to the pool, sundeck and leisure facilities. In
spanning three floors.
announced plans
the evenings, the Terrace will be better equipped to
salon; and a retail area. Mövenpick Hotel Basra will cater to corporate guests, investors
to launch a new hotel in
and local companies operating
welcome guests who want to hold their private events
providing convenient access to the
Basra, Iraq, in partnership
in Basra, with an advantageous
outdoors for up to 200 people.
international business centres and popular
with chairman, South Group
location in the centre of the city,
areas such as Downtown, Hydra District
Corporation, Akeel Ibraheem
within the commercial district of
and Sidi Fredj Marina, and is found within
Al-Khalidy.
Al Baradi'yah and 25km west of
Adding to this, the hotel will work to upgrade its technology to connect with all types of guests.
The hotel is situated west of Algiers,
30-minutes of the airport.
The property, slated to open
Enthusing on the new property was MD
in Q1 of 2018, features 152
Basra International Airport. President and CEO, Mövenpick
– IMEA, IHG, Pascal Gauvin: “The opening
rooms; an all-day dining outlet
Hotels & Resorts, Olivier Chavy
of Holiday Inn Algiers – Cheraga Tower
and one specialty restaurant;
stated: “Our upcoming property
is a strategic move for us as Algeria’s
an executive lounge and a
will cater to pent-up demand
proximity to Europe, airline connectivity,
lobby lounge; a meetings
from the corporate sector, which
strong culture and heritage, along with
and events area inclusive of
contributes around 90 per cent
substantial business links, creates a
a 700m ballroom, a multi-
of hotel demand in Basra, due to
strong demand for international branded
functional hall and a meeting
the high volume of oil and gas and
accommodation and a need for world-class
room; an indoor swimming
shipping companies based in this
hospitality.”
pool, gym, spa, and beauty
booming region of Iraq.”
February 2018
ttgmena.com
2
7
CATCH UP
READY TO
RUMBLE
The Airport Show has risen to prominence as the world’s largest annual airport exhibition. Speaking to Tatiana Tsierkezou exclusively about this year’s event, which takes place at Dubai International Convention and Exhibition Centre from May 7-9, was group exhibition director, Reed Exhibitions Middle East, Daniyal Qureshi
: What topics will be discussed during
: What can attendees look forward to at the 2018 edition of Airport Show? What’s new?
the event?
This year, Airport Show will introduce two new co-
We have multiple opportunities for visitors to
located events. Backed by the government and other
join conferences this edition. The Global Airport
industry-specific organisations, a new ATC Forum has
Leaders' Forum will be back again on day one
been created specifically for the air traffic management
(May 7), bringing together global airport leaders to
community and will offer a three-day exhibition and
discuss key strategic issues and challenges facing
one-day conference.
airports, as new technologies come online and
Security continues to play an increasingly important
tougher regulations create downward pressure
role, as airports remain keen to accelerate their outputs
on traditional revenue streams. The forum will
while enhancing their customer experience, and so
explore how airports can adapt their business
a new three-day dedicated exhibition and one-day
models, implement smart innovations and embrace
conference have also been created.
collaborative partnerships with airlines to adapt
Now in its 18 edition, Airport Show along with these
and flourish in the digital age.
th
two dedicated events will ensure that the most future-
On day two (May 8), the new Airport Security
proof airport products and innovations from around the
conference will bring together global and regional
world will be on display for the buyers in the region.
aviation, security, government, policy and business
Details of new exhibitor launches will be unveiled
leaders and experts, to share their insights and
in the lead up to the event, such as smart solutions,
discuss potential risks, regional security projects
including smart modular data centre and aviation cloud
and how to successfully implement new security
solutions. Whether it is the latest scanning technologies,
strategies and technologies.
passenger experiences or robot baggage handlers,
Also on day two, the new ATC Global Summit
airports are investing in the latest technology and
will bring together ANSPs, airport and aircraft
concepts, to delight customers and stay ahead of the
operators, system suppliers and regulators to
competition.
discuss key strategic issues and challenges facing
: How many attendees and exhibitors are anticipated to attend the event?
business. The Middle East region’s passengers are projected
the ATC industry, with a special focus on the latest
to reach 517 million by 2036. Some of the airports, such as
developments in the Middle East.
Dubai, Abu Dhabi, Bahrain and Muscat, truly present the
Also returning in 2018, the Women In Aviation
best in everything that passengers have come to expect.
General Assembly on day three (May 9) will
We are expecting 7,500 attendees and 350 exhibiting
They are not resting at that, but have been on their toes to
be highlighting the achievements of women in
companies from 90 countries. Similar to recent editions,
be top of the league.
aviation globally; opportunities for them in the
this year’s show has sold out almost six months in
Borderless movement of passengers is one example of
region; and case studies on how to integrate them
advance of the event.
that trend. The enhanced mobility of air passengers and
Normally, up to 15-20 per cent of our exhibitors are
fast-changing communication technology is resulting in
new. So far, there are a number of exciting new
higher expectations for unique and friendly experiences,
global experts and prominent international
exhibitors added to the line-up this year.
both at airports and airlines across the world.
personalities to speak at the event, while
Airports are turning to mobile apps, social media and : What are some of the most recent airport trends you can share with our readers?
further into the region’s aviation workforce. The conference will host senior dignitaries,
attendees will include government and private
intelligent technologies to make the passenger experience
sector leaders from across the aviation and
better. From the use of WiFi to Way Finding and Self Check-
aerospace industry, and aspiring female students
Ins, airports are investing immensely in ICT domains as
and young professionals.
Almost everywhere in the world, especially in the
passengers look for value for their every penny and minute
Airport Show will also host free seminars where
Middle East, airports are in ‘fast track’ mode to acquire
spent on the journey. Airports have to be more inventive in
project managers and buyers will showcase recent
technology and stand out from others.
the ways in which they utilise existing facilities to ensure
projects and the solutions they use live on stage.
When technology is fast unfolding, airports cannot be behind. They have to be on the cutting-edge of the
they pander to the demands of a more expecting and technology-savvy passenger.
8 February 2018
ttgmena.com
All programmes will be announced very soon on the show's website.
Under the Patronage of H.H. Sheikh Ahmed bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority, Chairman of Dubai Airports, Chairman and Chief Executive of Emirates Airline and Group
NEW
2018 7-9 May 2018
AIRPORT SECURITY MIDDLE
EAST
DICEC, Dubai
ACCELERATING BUSINESS AND INNOVATION FOR FUTURE AIRPORTS
MIDDLE EAST AND AFRICA
TO SEE
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AIR PASSENGER GROWTH RATES GROUND SUPPORT
20 170 US$
TECHNOLOGY & IT
OVER THE NEXT
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EXPANSION INTERNATIONAL EXHIBITION BUSINESS CONNECT MATCHMAKING CONFERENCES AND SEMINARS ACCESS TO AIRPORT SECURITY MIDDLE EAST & ATC FORUM
Visit the world's largest annual airport exhibition 7-9 May 2018
REGISTER ONLINE FOR FREE ENTRY Register for FREE entry quoting promotion code A7 at www.theairportshow.com/visit SPONSORS
SUPPORTED BY
OFFICIAL AIRLINE OFFICIAL HOTEL PARTNER
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ORGANISED BY
INTERVIEW
RETAIL HEAVEN Armed with an impressive portfolio of 11 Villages spanning Europe and China, Value Retail is forever dedicated to enhancing The Bicester Village Shopping Collection. Group tourism director, Value Retail, Marcelo Molinari speaks to Tatiana Tsierkezou exclusively about the retail giant’s very latest news, as well as the Villages’ appeal to Middle Eastern visitors
: Please tell our readers a bit more about the developments at Bicester Village in Oxfordshire. What can visitors look forward to exactly? : What’s new in the world of The Bicester Village Shopping Collection? Launched more than 20 years ago, Bicester Village is now recognised as one of the The past year has been an exciting time for The Bicester Village Shopping
world’s most-popular shopping destinations and is one of the most-visited tourist
Collection, as the Collection of Villages in Europe and China continues to
destinations in the UK. Therefore, the extension marks an impressive moment
evolve, providing our local and international guests with exceptional shopping
in time for Bicester Village, as it continues to grow its global footprint, while
experiences.
supporting and strengthening its impressive stable of world-class brands.
Most recently, we celebrated the highly anticipated expansion of the founding
As part of a bigger, better Bicester Village, we are also delighted to have
Village, Bicester Village, which is located in the heart of the Oxfordshire
launched The Apartment, a new, by-appointment-only VIP house. This beautifully
countryside, within an hour of London. With the addition of more than 30 new
crafted unique space was designed by celebrated interior design firm, Carden
boutiques, this unique shopping destination has now grown by a quarter, bringing
Cunietti. It is an exclusive space in which guests can enjoy events, including special
the total number of boutiques to more than 160. Each offers exceptional value,
trunk shows, personal shopping consultations and VIP experiences.
with savings of up to 60 per cent on the recommended retail price all year round. We are constantly refreshing and innovating our guests’ experience so that
Guests travelling to Bicester Village can do so with ease, thanks to its chic dedicated railway station, which was awarded the ‘Small Station of the Year’
each time they visit they discover something new. At the Villages, shopping
accolade at the UK 2017 National Rail Awards, for its outstanding customer service.
becomes more than a transaction: it is a journey of discovery that is not limited to
Having arrived at Bicester Village, guests can relax before or after their day of
the items guests purchase.
shopping at the VIP lounge, located just outside the station entrance. Here they
10 February 2018
ttgmena.com
INTERVIEW can arrange VIP services such as Hands-Free Shopping, learn more
: What’s next for The Bicester Village Shopping Collection?
about the Village from the Hosts and take a few minutes to rest while Arabic coffee and dates are served. These special extra touches make the whole experience truly exceptional and ensure Middle Eastern guests feel incredibly welcome.
In the past year, The Bicester Village Shopping Collection has welcomed more than 37 million guests, so our future remains focused on enhancing and developing our global offering for the benefit of those who visit us from all over the world. One of our key initiatives for 2018 will be to continue our support of emerging and young talent, while offering discerning guests exclusive opportunities to become
: How popular are the Villages among Middle Eastern
acquainted with the work of the next generation. This year, we opened The Creative
travellers? How can do you accommodate their every need?
Spot Fashion in Fidenza Village and The Creative Spot Madrid in Las Rozas Village,
What would you say are the Group’s most significant feeder
which [were] open until the end of January 2018. These pop-up boutiques also
markets on an international scale?
showcased the designs of Tiziano Guardini, the winner of the Green Carpet Talent Awards, launched by the National Chamber of Italian Fashion (Camera Nazionale della
The Collection of 11 Villages across Europe and China has a winning
Moda Italiana) and Eco-Age, and sponsored by Value Retail. Tiziano Guardini is also the
formula when it comes to attracting guests. People visit us from
first beneficiary of the Value Retail Mentorship Programme, which launched at the start
all over the world, thanks to the international and local appeal of
of the year.
the carefully curated Villages. All guest-facing staff across the
2017 was a truly memorable year for The Bicester Village Shopping Collection, so
Collection of Villages have undertaken cultural awareness training
we are sure that 2018 will mark an even more prosperous and positive year for the
to enable them to deliver an exceptional level of service to guests
business. With a pipeline of exciting events, partnerships, brand openings and cross-
from around the world.
Collection activities, you’ll have to watch this space to find out more!
China , in particular, remains our most significant international market, followed by the Middle East and Russia. Our Middle Eastern audience comprises guests from Kuwait, Saudi Arabia, the UAE
: In November 2017 The Bicester Village Shopping Collection attended IBTM in Barcelona. How valuable are these events to the Collection?
and Qatar. In 2016, guests from the Middle East accounted for 14 per cent of tax-refunded sales across the Collection of Villages in
As we are the only retail member of SITE and the first with a dedicated MICE strategy,
Europe.
ibtm provided us with the opportunity to share our latest news and accolades,
As such, our Middle Eastern clients are extremely important to us and we continue to curate unique experiences and offer attractive benefits to guests from the region. We offer a host of family-
whilst showcasing our industry-leading hospitality and MICE programmes across the Collection. Over the years, we have worked hard to develop a specialist in-house groups and
friendly services, including Arabic-speaking hosts, bespoke styling
events team, which is dedicated to creating tailor-made programmes for groups
and superior food offerings such as enhanced halal menus. Many
of between 10 and 7,000 attendees. In 2017, group visits increased by 53 per cent
of the Villages in Europe have also created Contemplation Rooms,
compared with 2016, with more than 426,390 guests visiting the Villages.
giving guests from the Middle East an appropriate space in which to
Our ambition for the year ahead is to continue to expand our global partnerships and
pray while they are visiting. Indeed, even where no full-time facility
MICE offering so that more businesses can enjoy the benefits of our superior services
is available, space is made for guests to pray in comfort.
and discover truly unforgettable experiences. As a key part of this strategy, in February
At Bicester Village there are also two Middle Eastern
2018 we will be holding a forum at La Vallée Village for around 40 key trade and global
Ambassadors who deal almost exclusively with and work tirelessly
partners from the Middle East across various tourism segments. The forum will be a
to serve Middle Eastern guests. These Ambassadors are native
working session for us to further improve our understanding of market trends and
Arabic speakers and there has been a very positive reaction to
challenges to enable us to better cater to the Middle Eastern guest.
them, with guests often commenting on the exceptional service they have received. : Has Value Retail partnered with any Middle Eastern entities to further reach out to this vital market? We work with a number of partners in the Middle East to offer extra value to our guests when they shop at one of the Villages in Europe. The Bicester Village Shopping Collection Global Partnership Programme is fully integrated with our strategy for the Middle East and ensures that we work with key players in the Middle East to offer compelling content and offers to frequent travellers. Successful partnerships with Qatar Airways and Etihad offer year-round mileage propositions to Qatar Airways Privilege Club members and Etihad Guest members respectively, with promotions to earn bonus miles during the summer and additional key outbound travel periods. We also work together to promote new airline route launches to the Village destinations, to ensure prospective guests know just how easy it is to reach us. Next year, we hope to expand these partnerships to ensure even more Middle Eastern guests can receive benefits when they shop at one of the Villages. We also work closely with high-profile Middle Eastern fashion and lifestyle influencers to help bring to life the curated high-fashion experiences and exciting brands available to our Middle Eastern guests.
11
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DESTINATION QATAR
RESILIENT IN NATURE Qatar’s appeal to travellers spanning the globe is rapidly increasing, and although challenges have been faced, developments are opening new doors, paving the way for further success. Tatiana Tsierkezou writes
A
country where old meets new and
about the eclectic country and all it has to
traditions meet modernity; Qatar
offer.
is a fascinating place. This destination is fully engaged in enhancing
And while these stakeholders put their blood, sweat and tears into their passion, the
its already impressive tourism portfolio, pre-
hard work is paying off, even if some obsta-
senting each and every visitor with a plethora
cles are encountered along the way.
of options, ranging from incomparable, unmitigated luxury experiences to more affordable,
TRANSPORTATION UPDATES
equally enticing choices. Eager to boost Qatar’s image as an ideal
14
tourism hotspot, tourism industry movers and
The year 2017 proved somewhat challenging
shakers, including hospitality entities, travel
for Qatar, and according to QTA’s Tourism
agents, and of course Qatar Tourism Authority
Performance Summary for Q3 of 2017, a total
(QTA) and Qatar Airways Group, are working
of 1.81 million visitors entered the country
tirelessly to promote and inform the world
within the first three quarters of the year – an
February 2018
ttgmena.com
DESTINATION QATAR 18 per cent year-to-date decline on 2016’s 2.19
Katara Towers, Lusail Marina District scheduled
million visitors. This dramatic drop in figures
to be delivered in 2020. This incredible develop-
comes as a result of the blockade imposed on
ment will play host to a luxurious five-star hotel,
June 5 last year, which significantly decreased
a lavish five-star deluxe property, as well as
GCC arrivals. But despite this decrease, promising increases were noticed among specific segments and markets, supported by the introduction of a free 96-hour transit visa for those transiting through Hamad International Airport (HIA), as well as the cruising segment. During the first three quarters of 2017, arrivals of tourists from Europe and the Americas increased by eight and four per cent respectively, according to QTA’s Performance Summary for Q3 of 2017, while arrivals from Africa grew by 33 per cent. With these increases in mind, the second half of 2017 proved fruitful for Qatar’s state-of-theart travel hub, with HIA having achieved an average monthly increase of 3.75 per cent in passengers during H2. Last year, a number of new airlines began operating to and from the Qatari travel hub, including Oman’s SalamAir; Kuwait’s Al Wataniya
One of the greatest challenges in the industry is to determine how to gain a competitive edge in the market and differentiate from the competition.
residences, contributing 550 hotel rooms and 47 branded residences respectively. Guests and locals will be granted access to state-of-the-art entertainment and recreational facilities, including specialist boutiques, VIP movie theatres, signature restaurants and a private Cigar Lounge, as well as banqueting and conference spaces, and offices. Other projects pencilled into Katara Hospitality’s busy calendar before the Katara Towers, Lusail Marina District include the luxurious Al Messila Resort and Spa, Doha (2018) – the country’s premier health and wellness resort; and Salwa Complex (2019), a destination beach resort home to 362-keys, three kilometres of private beach, a luxury marina and yacht club, a themed water park, a dive centre, cinemas, a shopping mall, an Arabian village, a spa and health club, and the list goes on. Adding to this, Tivoli Al Najada Doha and Oaks Al Najada Doha, both part of the same new de-
Airlines and Jazeera Airways; Bangladesh’s
velopment in central Doha, will be opening their
Regent Airways and US Bangla; and Indian low-
doors for business in H1 of 2018, while Souq Al
cost carrier, IndiGo.
Wakra Hotel Qatar by Tivoli will also be opening
Meanwhile, Qatar Airways is ever-working on enhancing its destination portfolio to bring
its doors this year, presenting visitors to Qatar
HOSPITALITY DEVELOPMENTS
in new markets, and is boosting capacities on
option, which expertly blends artful Qatari tradi-
some of its popular routes. Most recently, the carrier introduced a direct
with a new, five-star heritage-themed hospitality tions with high-end contemporary leisure.
And while Qatar’s transport segment is
Commenting on the nature of Qatar’s hotel
service to Pattaya, Thailand, and announced
ever-developing, hospitality players are also
sector, Al-Mulla said: “The hospitality sector is
that it will be adopting an additional flight to
working diligently to enhance an already im-
one of the most dynamic and competitive indus-
Bangkok on March 25. This news comes hot on
pressive portfolio.
tries as new concepts are continuously being de-
the heels of its new direct service to Chiang Mai.
With exciting launches, such as sbe’s first
Commenting on the developments was chief
project in the Middle East – the utterly unique
of the greatest challenges in the industry is to
executive, Qatar Airways Group, HE Akbar Al
Mondrian Doha, and various other exciting
determine how to gain a competitive edge in the
Baker: “Thailand is one of our most popular des-
openings in the pipeline, visitors to Qatar are
market and differentiate from the competition.
tinations for both leisure and business travellers
spoiled for choice.
veloped to meet increasing guest demands. One
“We’ve seen growing trends in our custom-
alike, and we will continue our efforts to provide
One entity in particular, the homegrown
our passengers even more opportunity to expe-
Katara Hospitality, has been extremely busy
the experiences they are expecting from their
rience this captivating country.”
developing its product offering, which now
hotel and their focus on value for money,” he
comprises 42 properties spanning three con-
explained.
Keen on augmenting its Asia portfolio, this
ers’ requirements and tastes, particularly in
month the airline will also be introducing a
tinents. The company aims to boost this num-
brand-new service to Penang in Malaysia.
ber to 60 by the year 2026 and is on track to
immense development, other entities are focus-
achieve just this.
ing on action plans for 2018, which have been
But Qatar Airways isn’t only focusing on Asia; last month, the carrier announced that it has
“Katara Hospitality had made excellent pro-
And while Katara Hospitality is focusing on its
formulated to boost business.
temporarily enhanced its triple daily service to
gress this last year by strengthening its posi-
Athens, Greece, with a state-of-the-art Airbus
tion in Qatar’s hospitality industry as well as
told TTG: “A special focus will remain the local
A350.
continuing its international expansion,” CEO,
market. With the announced budgets for 2018,
Katara Hospitality, Hamad Abdulla Al-Mulla
we shall see an increase in corporate guests,
told TTG.
while the visa free initative should bring us more
“We are extremely proud to be the first airline to fly the Airbus A350 to Greece,” declared Al Baker. “Athens is a key destination on our Euro-
“Locally, we have made considerable pro-
General manager, Warwick Doha, Marco Saxer
visitors from Russia, Ukraine, India and China.”
pean network and we are delighted to be able
gress on a phased renovation of The Ritz-
Saxer explained that traditional markets, in-
to provide our passengers travelling to Greece
Carlton, Doha to be completed this year. In
cluding the UK, Germany, Switzerland, Italy and
today with the ultimate comfort and services on
addition, we have completed Sealine Beach, A
France, will also be a focus for the property, in
board one of the most technologically advanced
Murwab Resort’s new extension, which hosts
addition to Scandinavia. He additionally fore-
aircraft in the sky.”
an additional 18 villas, as well as its whole
casts an increase in stopover business, with the
transformation with an extensive renovation
help of QTA and Qatar Airways.
Al Baker further shared that the Qatari airline will be adopting four-times-weekly direct flights
and service enhancements across the resort’s
to Thessaloniki in March, granting its passen-
rooms, chalets, villas and its famous recrea-
Regardless of the various obstacles Qatar has
gers the opportunity to further explore culture-
tional facilities,” he added.
faced, its tourism industry continues to flour-
fuelled Greece. This route will be operated by an Airbus A320 aircraft.
But not only this; Katara Hospitality has an incredibly busy pipeline of projects, with February 2018
ttgmena.com
ish, amazing the world’s travellers and tourism players.
15
DESTINATION QATAR
HEALTH-CONSCIOUS GOODIES AT HIA
MALL OF QATAR FUN FAIR
that align with our exceptionally high standards.” He continued: “Our ‘Mall of Qatar Fun Fair’ is set to be an event our visitors will never forget.” The ‘Mall of Qatar Fun Fair’ will take place in front of AlRayyan Hotel
The Mall of Qatar, Qatar’s
Doha every day of the week. The
newest, state-of-the-art retail
indoor wind tunnel is available until
hub, is taking entertainment to
March 15 and will be followed by a
a whole new level with a three-
different, equally exciting activity.
month fun fair, organised in partnership with QSports. Until April 15, 2018, the mall’s all-new family fun event will offer more than 15 different activities,
A
including paintballing, a wind-
brand new Del Monte F&B store has opened its doors for business at Hamad International Airport’s (HIA) Concourse A, near Gate A3. The new outlet, which joins the airport’s extensive portfolio of over
tunnel and a trampoline park. Commenting on the new attraction was CEO, Mall of Qatar,
30 cafés and restaurants, will serve up a combination of ultra-fresh juices and
Stuart Elder: “At Mall of Qatar,
smoothies, freshly made salads, sandwiches, wraps and muffins.
we are always looking to provide
Operations manager – MENA, Del Monte, Wissam Baghdadi enthused on the
something new and thrilling
launch: “The growing trend for healthier snacks and on-the-go food has opened
for all of our visitors. We pride
up a new market catering for the health-conscious. We want to encourage eve-
ourselves on creating a truly
ryone to make healthy choices, whether that means a high-protein wrap, an
immersive shopping experience,
ultra-fresh juice or a protein-rich salad.
with unique offerings and events
“Qatar is no exception to the rising demand of healthy food,” he added.
Get ready for
SPRING coming soon FEATURING: LEVANT, 2018 TRENDS REPORT, ASIA CITY GUIDE MOSCOW TRAVEL IN STYLE AIR menaluxury.com
16 February 2018
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UPDATE BAHRAIN
BUZZING KINGDOM Raising the bar, Bahrain’s tourism stakeholders are investing in all the right places. Natalie Hami reports eminiscent of the very pearls the country is famous
CLIMBING THE LADDER
for, Bahrain has been slowly
This intriguing destination quickly gained popularity in 2004
More than ever before, Bahrain is eager to carve out a
opening its tourism product
for hosting the Bahrain Grand Prix, marking the first ever FIA
place for itself on both the regional and global map, with
to the region, revealing its hidden
Formula One World Championship to be held in the Middle
the destination’s key stakeholders ensuring that it plays
gems.
East.
to its strengths by cooperating with organisations such
The Bahrain Economic Development
In fact, events play a central role in this destination’s
as the UNWTO. The Minister of Industry, Commerce and
Board (EDB) recently revealed that
tourism product, with the annual hosting of the Bahrain Grand
Tourism, HE Zayed bin Rashid Al Zayani, held a meeting
investment in Bahrain’s tourism
Prix being a major draw for many visitors.
with the Secretary General of the UNWTO, Zurab
infrastructure reached over $13
This exhilarating race even provides a boost to the hotel’s
Pololikashvili, to discuss ways of enhancing cooperation
billion. The figure covers 14 prominent
MICE segment, according to general manager, Mövenpick
between BTEA and the organisation. This falls in line
projects that are expected to further
Hotel Bahrain, Pasquale Baiguera.
with the BTEA’s long term strategy aimed at developing
boost growth in the Kingdom’s tourism and leisure sector. Witnessing rapid growth last year, the total number of tourists visiting the country increased by 12.8 per cent
“MICE represents 20 per cent of our total business,
and strengthening the tourism sector, which contributes
thanks to major events such as the air show and the Grand
towards the 2030 Economic Vision. Furthermore, the
Prix, which attracts more than 500,000 visitors yearly,” he
Kingdom of Bahrain, represented by the BTEA, was
explained to TTG.
selected as member of UNWTO’s Executive Council for
A strong focus on MICE was also expressed by marketing
the period of 2018-2021.
in the first nine months of 2017.
and communications manager, Crowne Plaza Bahrain, Priya
As a further push in the right direction for the
“The total number of tourists
Shankar, who told TTG: “As part of the Kingdom of Bahrain’s
destination’s tourism industry, BTEA has also been
visiting Bahrain reached 8.7 million
tourism strategy, the Directorate of Tourism Marketing and
focusing on Bahrain’s cruise sector, having recently
during the first nine months of
Promotion organises various events, festivals and tourism
welcomed the arrival of its first two cruise ships. More
[last year] – a significant number
activities to increase the contribution of the sector.”
than 5,600 visitors arrived aboard the MSC and AIDA
considering our resident population of
Many of the destination’s most recent events come under
cruises. A tour around the Kingdom was also organised,
only 1.5 million people,” said managing
Bahrain Tourism and Exhibitions Authority’s (BTEA) long-term
during which more than 4,000 visitors had the chance
director, Bahrain EDB, Simon Galpin.
strategy to develop the tourism sector in conjunction with
to visit some of Bahrain’s tourist attractions and learn
He added: “The tourism sector is
Bahrain’s newly instituted Tourism Identity (Bahrain, Ours,
about its civilization, historical sites and old markets.
one of the key investment sectors
Yours), which focuses on the promotion of Bahraini tourism
we recognise as having a strong
both regionally and globally.
competitive advantage for Bahrain.
One such event, and a key feature of Bahrain’s calendar, is
“We look forward to receiving more cruise ships over the next few months. This comes as part of BTEA’s focus to revitalise the tourism sector, which will further
It contributes 6.3 per cent to the
‘Shop Bahrain’. Now in its fourth year, it aims to shed light on
contribute towards the national economy,” said CEO,
country’s GDP and is set to grow
Bahrain’s tourism, retail and F&B portfolio.
BTEA, HE Shaikh Khaled bin Humood Al Khalifa.
significantly as the number of visitors and leisure activities increase.”
CEO, BTEA, Shaikh Khaled bin Humood Al Khalifa said: “The
He added that during the current cruise season, which
largest family event in the Kingdom comes as part of BTEA’s
kicked off in November 2017 and is concluding in May
on-going efforts towards strengthening the tourism sector,
2018, Bahrain is expected to welcome 33 cruise vessel
form part of Bahrain’s large-scale
supporting the Kingdom’s sustainable development plans, as
calls and close to 80,000 visitors from cruise specialists,
infrastructure development plan
well as uplifting its position among neighbouring countries.”
including Crystal Cruises.
The tourism investment projects
across a wide range of sectors, and
The event, which will run until February 10, features an array
Furthermore, Aida-Stella, Azamara Club Cruises and
are valued at over $32 billion. This
of activities suitable for families and presents attendees with
TUI Cruises arrived in Bahrain, carrying over 15,000
public-private sector investment
the opportunity to win valuable prizes.
passengers. Hapag-Lloyd Cruises is also expected to
consists of $10 billion of government
18
EVENTS FOR ALL
The tourism sector is one of the key investment sectors. It contributes 6.3 per cent to the country’s GDP.
Referring to other events hosted in Bahrain, Shankar said:
dock in Bahrain towards the end of the season.
funding, $7.5 billion under the GCC
“Other upcoming leisure and business events include the
Development Fund and $15 billion
10th Gulf Industry Fair 2018, Bahrain International Garden
Targeted in its approach, the destination is taking
worth of investment in the private
Show, Geo Science, Art Bahrain across Borders and Bahrain
clear and steady steps towards elevating an already
sector.
Hospitality and Restaurant Expo 2018.”
stellar tourism product.
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UPDATE BAHRAIN
TIMING IS EVERYTHING
TERMINAL ON TRACK Bahrain Airport Company (BAC) recently held the first in a series of workshops that are set to take place prior to the opening of the new passenger terminal building at Bahrain International Airport (BIA). The aim of the workshop was to inform stakeholders of the facilities, systems, processes and procedures that are part of
Committed to delivering its passengers to their destination on
the Airport Modernisation Pro-
smooth transition to Bahrain International Airport’s new passenger
time, Bahrain’s national carrier, Gulf Air, has been indepen-
gramme (AMP), which is currently
terminal building.
dently ranked by UK aviation analyst, OAG, as the third most
underway.
The workshop also highlighted the new and advanced technology
Stakeholders were invited to
that will be used in the terminal, the new fully-automated baggage
lines, with an average on-time performance (OTP) of 80.22 per
evaluate the inherited processes
handling and screening systems that will further improve departing
cent.
and discuss methods of elevating
and baggage transfer processes, and the Airport Operations Centre
the current levels of efficiency, to
(APOC), which will take the airport to new operational levels.
punctual airline in 2017 amongst Middle East and African air-
CEO, Gulf Air, Krešimir Kucko said: “Punctuality is a critical element for travellers and we are delighted to be recognised
create a more streamlined pas-
yet again as a leading global player in OTP.
senger experience at the airport.
CEO, BAC, Mohamed Yousif Al Binfalah said: “BAC’s objectives are to enhance the airport’s overall experience for the public and in-
During the workshop, the air-
crease its contribution to the local economy, and 2018 is going to be a
new Boeing and Airbus aircraft, of which a total of five Boeing
port’s stakeholders discussed the
milestone year for us in achieving those objectives. It is essential that
787-9 Dreamliners and two Airbus A320Neos will have entered
National Operations Readiness
we ensure operational readiness and alignment among the airport
Gulf Air’s fleet by the end of 2018. With this development, pas-
and Airport Transfer (ORAT)
community, and this can only be achieved by openly exchanging in-
sengers can soon enjoy not only Gulf Air’s punctuality and
platform, which aims to ensure a
formation and discussing critical topics with our partners.”
“We are gearing up to welcome our incoming fleet of 39
trademark Arabian hospitality, but also remarkable product and service enhancements alongside network growth.” Gulf Air has held the top spot in recent years for OTP, ranking as the most punctual airline in 2016 amongst GCC airlines. The carrier also ranked first among major airlines from the Middle East and Africa in the 5th Annual Airline On-time Performance Service Awards in 2013.
CULINARY INNOVATION
Pergola by Perbellini. This will be the Gulf Hotel’s second venture with a Michelin starred chef, following on from the introduction of Rasoi by Vineet in 2015, which was voted best restaurant in Bahrain in 2017.”
REVAMP UNDERWAY
I
Perbellini has been expanding his portfolio of restaurants in Italy, the US and Hong Kong. These include the two Michelin star Casa
n January, Mövenpick Ho-
guest rooms and suites, public
Perbellini in Verona, the one
tel Bahrain began major
spaces, the lobby, as well as
Michelin star Dopolavoro in
renovation works that are
Silk’s Restaurant and Fla-
Venice, Locanda restaurant
mingo Bar.
in Kowloon and Rana in New
expected to be completed by the end of November this
“I’m very excited that the
year, according to the prop-
hotel is undergoing such a
erty’s general manager, Pas-
significant transformation
quale Baiguera.
and I can ensure our
York. This will be his first project in the Middle East. Perbellini said: “The Gulf Gulf Hotel Bahrain Convention
Hotel and
& Spa has signed a partnership
the existing
agreement with Michelin starred
The hotel is undergoing a significant transformation.
Chef, Giancarlo Perbellini, who will take over the hotel’s Italian restaurant, La Pergola. The outlet will be rebranded as ‘La Pergola
We are delighted to be able to work with Chef Perbellini.
by Perbellini’.
La Pergola restaurant are part of the history of Bahrain, and my team
the outlet to a whole new
and I are looking forward to
guests that the property
Garfield Jones said: “La Pergola
CEO, Gulf Hotels Group,
level. The restaurant will be
contributing to the future
struction work is being con-
will have a totally new, fresh
is one of the renowned Italian
redesigned and refurbished
history by bringing a whole
ducted in phases, Baiguera
and luxurious look and feel
restaurants in Bahrain and we
in the first half of 2018
new style to the restaurant
explained to TTG that the
that’s definitely worth waiting
are delighted to be able to work
and will be reopened in the
and delivering a Michelin style
revamp will extend to 106
for,” Baiguera concluded.
with Chef Perbellini to take
second half of 2018 as ‘La
Italian journey. “
Highlighting that the con-
20 February 2018
ttgmena.com
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ON LOCATION UK & IRELAND
CULTURAL POWERHOUSES The UK and Ireland are set to further up the ante this year, with modern influences and traditional offerings working together to add to their appeal. Emily Millett writes here has never been a better time to travel
of travel is being bolstered by Brexit, as
“DUKES LONDON offers ‘Family Escapes’, making us one of the
to the UK and Ireland, and with figures from
the lower value of the Pound against
only central London hotels offering five-hours of complimentary
the industry highlighting continued growth, it
foreign currencies is leading to high
childcare as part of the package, ensuring London is easy to visit
seems the travelling public are in agreement.
numbers of international arrivals, whilst
and accessible for all families , large or small.”
“The UK continues to thrive as a travel destination,”
British families are opting to also travel
Last year saw DUKES LONDON open a new restaurant and
said commercial director, Edwardian Hotels London,
domestically, where their money goes
refurbish its private meeting and dining spaces. Plans for 2018
Hasnain Alloo. “According to the latest figures, London
further than abroad.”
include the refurbishment of public areas, the Drawing Room,
alone welcomed a record total of 5.5 million interna-
lobby and 40 bedrooms.
tional visitors in Q2 of 2017, an increase of 10 per cent
ALL SEASONS, ALL AGES
Mandarin Oriental Hyde Park has also recently introduced
on the same period last year. Data from VisitBritain
Although current influencing factors are
a family programme, as the property’s director of sales and
shows that the UK welcomed a record number of inter-
helping to increase appeal, the UK and
marketing, Jill O'Hare explained: “More and more families are
national visitors in the first nine months of 2017 – up
Ireland have long been firm favourites for
seven per cent on last year, to 30.2 million.”
travellers of all generations, regardless of
In response, Edwardian Hotels London has invested in its offering in the UK capital with the launch of
the famously unappealing weather. However, weather may no longer be an
Leicester Square Kitchen; the refurbishment of the
issue, as managing director, DUKES COL-
ground floor of Radisson Blu Edwardian, Mercer Street
LECTION, Debrah Dhugga told TTG: “With
in Covent Garden; and the bottoming out of a new
‘Cold is Hot’ being a key trend for 2018,
Leicester Square development, due to open in the last
according to Virtuoso’s 2018 Luxe Report,
quarter of 2019.
the UK is a sure-fire hit for travellers
“The UK and Ireland have always had a strong draw
wanting to see the great British seasons,
to tourists from China, the US and the Middle East, but
but with guaranteed five-star conveni-
the weakening of the pound against these currencies
ences.”
has made a trip [to these destinations] all the more
According to Dhugga, multigenera-
affordable,” vice president commercial sales, inter-
tional travel is also a continuing trend
national, Hertz, Richard Bowden told TTG. “Both the
that sees couples bring the children and
UK and Ireland also feature highly on the wish lists of
grandparents along for holidays.
international travellers because of their relaxed pace, historical landmarks and beautiful locations.”
“The UK is a perfect choice for this, with its abundance of activities and days out for the whole family,” she said.
INFLUENCING FACTORS Irrespective of their clear appeal, a number of factors are currently influencing travel and tourism trends in the UK and Ireland. “These factors include the economic and political uncertainty in the UK caused by the upcoming Brexit, demographic changes, technology and consumer behaviour,” area vice president, Hyatt UK and Ireland, Arnaud de Saint-Exupery told TTG. “They range from the importance of mobile use, to FOMO (the Fear of Missing Out) and the need for individual, tailored experiences and services. London has always been a number one destination for travellers with a multitude of experiences on offer. This year, we believe it will continue having an upwards trend with the eagerly awaited royal wedding and the Commonwealth Summit. Additionally, the good value of the Pound against the Euro is a great demand driver for short breaks from Europe.” Further echoing this sentiment, regional vice president – Western Europe, Wyndham Hotel Group, Patrick Divall commented: “In the UK a new democratisation
22
February 2018
ttgmena.com
ON LOCATION UK & IRELAND
The UK and Ireland feature highly on the wish lists of international travellers because of their relaxed pace, historical landmarks and beautiful locations.
travelling, and we are seeing a great increase in leisure travel, which means we have had to make changes and adapt. We have
places they are visiting for work. Hyatt Regency London – The Churchill
developed a family programme that makes the most of the royal
has also noted an influx in bleisure tour-
park, and are looking at further improving the offering to provide
ism, as de Saint-Exupery told TTG: “We
an unparalleled service sure to delight our guests no matter what
have seen an increase in bleisure and this
age.”
is a very interesting area of growth for us,
London’s Mandarin Oriental Hyde Park has been undergoing
given the appeal of our location to both the
a restoration since September 2016, with last year seeing the
business and leisure traveller in the heart of
unveiling of the Knightsbridge side of the hotel, comprising new
London’s West End.”
public areas, guestrooms and suites. The second phase of the restoration is set to focus on the
Hyatt Regency London – The Churchill recently completed a multi-million-pound re-
country side of the hotel, with rooms and suites facing Hyde Park
furbishment, adding six new guestrooms to
due to be fully restored, along with park-facing event spaces. Ac-
the mix – increasing capacity to 440 rooms
cording to O'Hare, there are also two new penthouse suites with
and suites; redesigning meeting and event
wrap-around terraces being added to the ninth floor, and spa
spaces; and launching the latest concept
facilities are being expanded. The restorations are due to be com-
suite in association with the Saatchi Gallery.
pleted by the summer of 2018.
While new trends continually come to the
Further echoing the family travel trend, executive director,
fore, existing trends are still playing a key
Iconic Luxury Hotels, Andrew Stembridge said: “The majority
role in the industry in the UK and Ireland.
of our guests are primarily travelling for leisure, with family and
Commenting on the continuation of the
multigenerational holidays becoming very popular with overseas
experiential travel trend, managing director,
guests.”
Rosewood London, Michael Bonsor said:
According to Stembridge, The Iconic Luxury Hotel portfolio
“We see the need for experiences – not the
invested heavily in 2017, with a new cookery school and an ad-
most expensive but the most interesting
ditional Treehouse at Chewton Glen, a new spa at Cliveden and a
and sometimes hard to find – moving to
complete refurbishment of The Lygon Arms.
the top of requests. We still also see that a hands-on approach from the consumer will
TRENDS FOR THE NEW YEAR
be a strong theme, where the guests want
Boasting such a rich variety of options for travellers, the UK and
to immerse themselves in the local culture.
Ireland are also seeing a wealth of additional trends emerging
It is important the guest knows they are in
across the board.
London.”
International car rental company, Hertz has seen a growth in
Last year, Rosewood Hotels announced
clients looking to get off-the-beaten-track, as Bowden explained:
that it will be bolstering its portfolio in the
“There are many destinations increasing in popularity across the
UK, with a second property to open in Lon-
UK and Ireland that are further from the beaten track. [These
don on Grosvenor Square, Mayfair.
are ideal] for those looking for interesting and unusual places to explore – from the remote coastal spots in Cornwall and Wexford,
No stranger to the tourism hall of fame,
Ireland, to the highlands of Scotland.”
the UK and Ireland are diving into 2018
According to Bowden, bleisure travel is a trend on the rise, par-
with optimism for a positive year of
ticularly amongst millennials, with travellers increasingly mixing
growth, thanks to new trends and an
business trips with site-seeing or using their days off to explore
attractive exchange rate.
February 2018
ttgmena.com
23
AWARENESS JAPAN Japan’s tourism industry is brimming with brand-new updates, ground-breaking expansion projects and innovative trends. Aleksandra Wood uncovers the latest news
W BRAND DEBUT IN OSAKA W Hotels Worldwide is gearing up for its debut in Japan with the 337-key W Osaka, which is scheduled to open its doors in 2021. W Osaka stands on the city’s main thoroughfare on Mido-Suji Boulevard, adorned by indie boutiques and restaurants. The hotel offers seamless access to luxury shopping and insider experiences, and is an hour away from Kansai International Airport. Facilities at the luxurious property will be inclusive of multiple dining and craft cocktail concepts, including the WOO Bar; a fitness centre, FIT; the AWAY Spa; and ultra-modern event facilities, with a 400m2 Great Room and three meeting rooms.
Q&A
Commenting on the project was chairman,
Aleksandra Wood caught up with the founder and owner of Windows to Japan – a dynamic tour operator established in 2005 – Avi Lugasi, to uncover Japan’s most attractive tourism hotspots and offers
Sekisui House (owner of the property and longstanding partner of Marriott International), Isami Wada: “We are excited to add yet another Marriott International property to our portfolio and even more thrilled to be introducing a brand as daring as W to the country. It will be an exciting year for Japan, and the W brand will surely offer limitless experiences to those visiting from all
TTG: What are some of
played an important role in the
TTG: What has been the most
Japan’s most popular
development of the industry.
challenging aspect of the past year
attractions? What is the
Upcoming major global events,
for you?
destination recognised for
such as the Rugby World Cup
among tourists?
2019 and the 2020 Olympics, are
Perhaps the biggest challenge for the
set to attract even more visitors
industry was rapid growth in demand,
to the country.
which was greater than what could be
Japan is recognised for the famed Golden Route, which
corners of the world.”
AVIATION UPGRADES
catered for, thus creating pressure on
includes Tokyo, Kyoto, Hakone,
TTG: What measures is
resources such as accommodation, tour
the Japanese alps, Hiroshima,
the industry taking to
guides and other travel and tourism
as well as a few other places.
accommodate the MENA
entities.
These continue to be a main
market?
We work constantly to strengthen our
attraction, combining urban,
relationship with hotels, along with
rural, traditional and modern
Recently, many new entities
managing two boutique hotels (with
elements.
are gearing up to cater for halal
a third one on the way). We heavily
Japan is renowned for being
guests. There are quite a few
invest in finding good guides, which are
a safe and clean destination,
seminars taking place in the
becoming harder and harder to find.
with friendly people and
tourism circles regarding this
unveiled flight updates for international and
amazing food; a place where
subject.
domestic routes for the Fiscal Year 2018
contemporary and traditional
Japan Airlines Group (JAL) recently
(ending March 31, 2019).
can be found closely related
TTG: What is new in Windows
and in close dynamic.
to Japan’s world?
TTG: What current
Windows to Japan, in
developments are positively
collaboration with The Ritz-
influencing the tourism
Carlton in Japan, now offers
industry?
unique tours for the winter and
In December 2017, JAL adopted a double daily service between Tokyo (Narita) and Bangkok (Suvarnabhumi), as well as Osaka
summer off-season periods. Japan has acquired a lot of
The tours include overnight stays
exposure in the last three
at The Ritz Carlton’s Tokyo,
years, which greatly affected
Kyoto and Osaka properties, as
the tourism industry. Changes
well as other stunning locations,
in policies regarding visas
with added value and special
to Japan, especially for
amenities.
Asian countries, have also
Japan is a place where contemporary and traditional can be found closely related and in close dynamic.
24 February 2018
ttgmena.com
(Kansai) and Honolulu. Based on recent travel demands, the carrier confirmed that it will maintain 14 flights per week for both routes until March 30, 2019. In addition to this, JAL will be catering to the rising demand between Japan and Russia following the relaxation of visa requirements, with seasonal daily flights from Tokyo (Narita) to Moscow (Domodedovo), beginning on July 1 until October 27, 2018.
AWARENESS JAPAN
DOUBLE EXPANSION IN HOKKAIDO DISTINGUISHED KARUIZAWA LAUNCH Hilton has partnered with Tokyu Land Corporation to open Kyukaruizawa Kikyo, Curio Collection by Hilton, in Japan. Gracing the stunning mountain village of Karuizawa in Nagano Prefecture, Kyukaruizawa Kikyo will join Hilton's 14 operating hotels in the country. Tokyo Resort Service Co., an affiliate of Tokyu Land Corporation, will manage the property, which is slated for a Q2 opening this year. Best Western Hotels
Odori-Koen is found in the heart of Sapporo’s Chuo-ku, surrounded by shops, leisure
features 50 guestrooms, as well as a spa, gym,
Kyukaruizawa Kikyo, Curio Collection by Hilton
& Resorts’ robust
attractions and offices, and located opposite the popular Odori Park.
restaurant and wedding chapel. It stands within arm’s
expansion continues to
reach of Karuizawa’s centre and is within walking
make headlines, with
distance from the main train station.
the announcement of
“With its perfect downtown setting, modern rooms and excellent service
“Hilton has had a long-standing history in Japan,
The hotel, slated for a Q1 of 2018 opening, houses 60 rooms, all equipped with cutting-edge facilities, spacious working areas and complimentary WiFi.
two new properties on
standards, Best Western Sapporo Odori-Koen is sure to become popular with
having operated here for over half a century,” said senior
the island of Hokkaido,
business and leisure travellers alike,” enthused managing director of international
vice president, development, Asia and Australasia, Hilton,
Japan – including a new
operations – Asia, Best Western Hotels & Resorts, Olivier Berrivin.
Guy Phillips. “With the Curio Collection by Hilton brand,
midscale hotel in Sapporo
our owners can benefit from the proven track record
and an upper-midscale
Chitose, located 3.2km away from Hokkaido’s aviation hub, which is its main
and quality of the Hilton engine. With a diverse portfolio
hotel at the island’s
domestic and international gateway. Its location offers seamless and convenient
located in key destinations, including Tokyo, Okinawa and
aviation hub, New Chitose
access to the island’s most desirable business and tourism destinations.
Osaka, we are delighted to be introducing yet another
Airport.
brand to Japan in a location as attractive as Karuizawa.”
Meanwhile, scheduled to launch in May 2018 is Best Western Plus Hotel Fino
Berrivin commented: [With this launch] we will be able to offer travellers a world-
Best Western Sapporo
class upper-midscale hotel within easy reach of New Chitose Airport.”
A LOOK INTO THE GEIKO AND MAIKO COMMUNITY
MICE
PROMINENCE IN TOKYO
The Empty Quarter Gallery
Koesveld’s five years of
at the Dubai International
photographing and interacting
Financial Centre (DIFC)
with Kyoto’s enigmatic geiko
has unveiled a one-of-a-kind
and maiko, and aim to capture
The 2017 edition of BestCities Global Forum, which took place
photographic exhibition by
visitors with the artistry of
from December 4-7 in Tokyo, was deemed a great success.
the award-winning Australian
the subjects, generating a
photographer, Robert van
deeper understanding of one
attendance would recommend attending BestCities’ 2018 event
Koesveld.
of Japan’s most cherished
to other international association delegates, with 95 per cent
artisan communities that carry
reporting that the forum met or exceeded their expectations.
The intriguing exhibition,
A survey revealed that 100 per cent of the delegates in
supported by the Kyoto
on centuries of traditions.
Convention & Visitors Bureau,
Managing director, Kyoto
brings to light the artistry and
Convention & Visitors Bureau,
lives of Kyoto, Japan’s famed
Shuhei Akahoshi said: “I am so
Copenhagen Convention Bureau, Jonas Wilstrup stated: “The
‘geiko’ (geisha) and ‘maiko’
thankful to Robert van Koesveld
Global Forum has genuinely resonated with our delegates.
(apprentice geiko). It was
and the Empty Quarter Gallery
"I passionately believe everyone working within in our industry
launched on January 16 and will
for bringing this beautiful
must step up and accept the crucial responsibility global
run through to March 16, 2018.
depiction of Kyoto’s culture to
meetings now play in ensuring the world’s future success,
Dubai.”
growth and innovation," he concluded.
The exhibits display van
The event was held in cooperation with BestCities Global Alliance partner, Tokyo Convention & Visitors Bureau. Chair, BestCities Board and chief financial officer, Wonderful
February 2018
ttgmena.com
25
PEOPLE ON THE MOVE
general manager and senior vice president, operations of the iconic Atlantis, The Palm in Dubai. Kelly will now take charge of the five-star property’s operations, strategic direction, management and continued growth. He will oversee all administrative, retail, F&B, MICE, marine and waterpark, and recreational services.
Copthorne Hotel Dubai has promoted Tohamy Gad from the position of assistant front office manager to front office manager. Gad first joined the property in 2009 as a guest service agent. He will lead the front desk, guest relations, bell service and transportation teams, and will work to further develop the skills of the property’s front office employees.
GROUP CHIEF FINANCIAL OFFICER
Etihad Aviation Group has welcomed Mark Powers to its team as the new group chief financial officer. Powers will now be responsible for managing the finance functions across the Etihad Aviation Group's five divisions: Etihad Airways, Etihad Airways Engineering, Etihad Airport Services, Hala Group and Airline Equity Partners.
THOMAS KROOSWIJK
FOUR SEASONS HOTEL AMMAN
Timothy Kelly is the new
FRONT OFFICE MANAGER
ETIHAD AVIATION GROUP
GENERAL MANAGER AND SENIOR VICE PRESIDENT, OPERATIONS
MARK POWERS
TOHAMY GAD
COPTHORNE HOTEL DUBAI
ATLANTIS, THE PALM
TIMOTHY KELLY
HOTEL MANAGER
Thomas Krooswijk has assumed the position of hotel manager at Four Seasons Hotel Amman. Krooswijk will be in charge of managing the hotel’s daily operations. He first joined the group in 2001 in New York. Following a short break, he rejoined the team in 2012 at Beverly Wilshire, A Four Seasons Hotel as the director of F&B.
If you have recently been promoted or appointed key staff, please visit our website...
Millennium Taiba in Madinah, Saudi Arabia, have welcomed Jamal Abdulla, a Jordanian national, as cluster general manager. A hospitality veteran with over 20 years of experience in the KSA, Abdulla will be responsible for guiding the overall direction and strategic priorities of the hotels, making sure that hotel revenue targets are met.
Faiza Al Balushi has been appointed the cluster HR manager of Park Inn by Radisson Muscat and Park Inn by Radisson Hotel & Residence Duqm, Oman. Al Balushi is well acquainted with the Carlson Rezidor group, having worked as a chief accountant at Park Inn Muscat. She recently worked at one of Oman’s banks as head of performance management.
26 February 2018
DAVID FAULL
GENERAL MANAGER
VICE PRESIDENT
Sabre Corporation has ap-
David Faull has assumed the
pointed Raymond Vrijen-
position of general manager
hoek as vice president of Sabre Travel Network Middle East. Vrijenhoek will handle customer engagement and business development across the Middle East, accelerating the company’s expansion in the region. Prior to joining the Sabre family, Vrijenhoek worked as the CEO of Otravo.
ttgmena.com
SUNDUS ROTANA
Millennium Al Aqeeq and
CLUSTER HUMAN RESOURCES MANAGER
RAYMOND VRIJENHOEK
SABRE TRAVEL NETWORK MIDDLE EAST
CLUSTER GENERAL MANAGER
FAIZA AL BALUSHI PARK INN BY RADISSON MUSCAT AND PARK INN BY RADISSON HOTEL & RESIDENCE DUQM
MILLENNIUM AL AQEEQ AND MILLENNIUM TAIBA
JAMAL ABDULLA
at Sundus Rotana in Muscat, Oman. Faull will be responsible for the hotel’s operations and day-to-day management. He brings over 25 years of hospitality experience in managing and maximising financial performance, staff development and guest satisfaction to the Rotana group.
SOCIAL HUB
Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003 EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022
SOCIAL MEDIA HIGHLIGHTS:
SHARING WITH THE WORLD
Social media interaction has become the norm in our industry. It is the best way for us to get our messages across to people spanning all four corners of the globe and an ideal, instantaneous way to share news, inspire and promote – let’s not forget its value as a marketing tool. So, in light of this, here are some of our favourite Tweets from last month…
CONTRIBUTORS Natalie Hami Emily Millett
Oman Air @omanair
Dubai Media Office @ DXBMediaOffice
Great to meet Oman's Pride! Oman National Football Team visited #Oman_Air headquarter today. Thanks champions!
CREATIVE DIRECTOR Edward Beales
@HHShkMohd visits Abu Dhabi Sustainability Week in Abu Dhabi #UAE
E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077 ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026
Cunard @cunardline Introducing our 2018 #CunardBear Chef Albert! Chef Albert honours the Cunard Executive Chefs and is available to purchase on board any of our Cunard ships!
THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK
TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India
Ready for an #OutOfTheOrdinary #experience at our sister property, @KaplankayaSS, which is due to open in May 2018 yet? #SixSenses
OCEC Oman @ OmanConvention We are proud to announce the appointment of Talal Al Habsi as our new Senior Business Development Executive, a new member of our dynamic team. #AnEventToRemember #OmanConvention #Omran #AEGOgden #Oman
CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com
Six Senses Samui @SixSensesSamui
TOP 5
Mandarin Oriental @MO_MIAMI It could all be so easy at #MandarinOrientalMiami #traveltuesday
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• DESTINATION TURKEY • UPDATE ABU DHABI • SPOTLIGHT TUNISIA • ON LOCATION SWITZERLAND
February 2018
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27
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