February 2019 by TTG MENA

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T H E B U S I N E S S O F S E L L I N G T R AV E L

Destination QATAR Recovering from a diplomatic crisis

Awareness UK & Ireland Prospering tourism sectors

ANIMATED ISLAND Aiming to attract 40 million tourists by the year 2020, spirited Japan is in gear for bigger and better things

FEBRUARY 2019

ISSUE 327

Update MED ESCAPES Inviting travellers to explore every corner

Interview CEO, HMH - Hospitality Management Holdings, Aboudi Asali

CONTENTS > YOUR GUIDE 04

NEWS & CALENDAR

INTERVIEW

A MONTH OF HEADLINERS he year is already in full swing here at TTG, as we open the door to the glorious month of February.

DESTINATION QATAR

In this month’s issue, we have covered some ground-breaking expansions within the region, starting from this very page – with Hyatt House’s

first ever hospitality opening in the Middle East.

UPDATE MED ESCAPES

Discover more on the luxurious Fairmont Hotels & Resorts’ debut in the KSA’s capital of Riyadh on page

A LETTER FROM...

4, as well as the introduction of not one, but two new

AWARENESS UK & IRELAND

Radisson Blu properties in Abu Dhabi (go big or go home right?). As always, taking you on a culturally immersive trip

will be our latest reports on powerful Qatar and

ON LOCATION JAPAN

its tourism prowess, Japan’s undying allure, Med

Aleksandra Wood

Media reporter

Escapes worth adding to the bucket list and the

charismatic UK & Ireland.

PEOPLE ON THE MOVE

Uncover Hospitality Management Holding’s latest endeavours in our featured interview with the prominent hospitality company’s CEO, Aboud Asali,

SOCIAL HUB

and find out about what’s trending on social media in

Happy reading from our team!

our Social Hub section.

BRAND DEBUT IN MENA The Hyatt House brand has marked its

rooftop swimming pool and a 24-hour

debut in the Middle Eastern market,

business centre.

with the launch of Hyatt House Jeddah Sari Street in Saudi Arabia.

Meanwhile, F&B outlets include the H Lounge, a cosy space featuring a

Hyatt House Jeddah Sari Street

selection of home comfort foods; the

stands within the Al Salamah District,

Omelet Bar, serving daily breakfast;

in close proximity to the Madinah and

and the H Market, offering snacks,

Thaliaya streets, which connects

sandwiches and salads.

to the Corniche - Jeddah's coastal resort area. The property comprises 102 upscale

General manager, Hyatt House Jeddah Sari Street, Zulkifl Bhatti said: “Our aim is to offer guests and families

guestrooms, studios and one-bedroom

a comfortable stay in the heart of

kitchen suites, along with state-of-the-

charming Jeddah and to provide the

art facilities such as flexible meeting

high-quality service standards for which

spaces, a 24-hour workout room, a

the Hyatt House brand is known.” February 2019

ttgmena.com

NEWS

Exhibition

Calendar

2019

INTRODUCING ‘SUPER-FI’ Abu Dhabi International Airport has enhanced its WiFi connectivity for travellers following the roll-out of ‘Super-Fi’, which boosts Internet upload and download speeds to a maximum of 200mbps per user. ‘Super-Fi’, the fastest WiFi service available, has been installed in all three

FEBRUARY 10-12 BIT Milan, Italy bit.fieramilano.it/lang=en MARCH 6-10 ITB Berlin 2019, Germany www.itb-berlin.com APRIL 28 - MAY 1 Arabian Travel Market 2019, Dubai, UAE www.arabiantravelmarket.wtm.com MAY 21-23 IMEX Frankfurt, Germany www.imex-frankfurt.com JUNE 5-7 CONNECT, Cagliari, Italy www.connect-aviation.com JUNE 13-16 ITE Hong Kong, China www.itehk.com/

terminals and is offered on a complimentary

NEW LUXURY BRAND IN RIYADH

basis. CEO, Abu Dhabi Airports, Bryan

audi Arabia has opened its arms to the brand-new Fairmont

Thompson commented on the initiative:

Riyadh, which opened its doors for business mid-January.

“We understand just how important WiFi

Forming part of the Business Gate community in the

has become to the travelling public. At Abu

capital, the hotel is the closest high-end property to King Khalid

Dhabi Airports, we value our customers

International Airport, which is a mere 15-minute drive away.

first and foremost, placing a primary focus

As well as 298 stunning rooms, of which 40 are suites, the

on their experiences while coming and

property’s facilities also include a convention centre, offering two

going from the UAE’s capital. Access to fast

impressive ballrooms that can accommodate up to 1,500 guests

Internet is a crucial factor that makes a

each, as well as 10 meeting rooms; a collection of dining outlets;

big difference for our travellers. Providing

extensive wellness facilities, such as relaxation rooms, steam and

our customers with enhanced connectivity

sauna rooms and an indoor pool; and the ‘Ladies Lounge’ run by

services is in line with our vision of

experienced female staff, which boasts a pampering spa, a beauty

becoming the world’s leading

salon and a boutique gym.

airport group.”

Thrilled with the launch, chief operating officer, AccorHotels

Thompson further explained that

Middle East and Africa, Sami Nasser noted: “We are delighted

technology is at the heart of the airport’s

to debut our charismatic luxury brand in Riyadh, which will offer

digital transformation strategy. “This

guests an exciting and unforgettable experience. Through its

improved Internet infrastructure will open

thoughtful design and world-class amenities, we are confident that

the door to further smart services and

the Fairmont Riyadh will quickly become a destination in and of

connected solutions,” he added.

itself in a rapidly growing city.”

SUMMER ROUTES FROM LARNACA

EXPERIENCES FOR LESS

Last month, Cyprus Airways officially

family vacations, as well as for

launched ticket sales for its soon-to-launch

couples and friends who wish to

‘My Emirates Pass’, a seasonal pass

Mohammad Al Hashimi

summer flights to Heraklion in Crete, Rhodes

enjoy the sea, the culture and the

that turns a boarding pass into an

declared: “We are very pleased

and Skiathos.

nightlife that each island offers,”

exclusive membership package, is

to announce the return of our

said chief commercial officer,

again being offered by Emirates

signature Emirates Pass this

Cyprus Airways, Natalia Popova.

Airline until March 31, 2019.

winter, encouraging visitors to

These three destinations are anticipated to be extremely popular among Cypriots looking for summer destinations for their holidays. The brand-new twice-weekly services

The Cyprus carrier offers

The initiative allows Emirates

explore all corners of the UAE.

travellers two categories of

Airline customers to enjoy tempting

Travellers coming into Dubai,

to Heraklion will launch on April 20, while

fares: Basic and Flex. The Flex

discounts and benefits in over

whether for a short visit or a

flights to Skiathos will begin on July 1 and the

category includes a generous

500 locations across the UAE. All

longer stay, can now experience

Larnaca-Rhodes route will kick off on July 5.

23kg baggage allowance and a

travellers need to do is present

what this city has to offer for

10kg cabin bag, seat selection and

their boarding passes as well as

less, by taking advantage of

many other perks.

a valid form of identification at

special privileges across some

participating retail and leisure

of the best hotspots.”

“We are excited to add to our network Heraklion, Rhodes and Skiathos, ideal for

4 February 2019

outlets. Using ‘My Emirates Pass’, travellers can enjoy up to 30 per cent off spa treatments, up to 50 per cent off outdoor activities such as water sports and night golf courses, up to 50 per cent off fine dining and up to 30 per cent off at popular shopping outlet stores. Vice president, commercial products Dubai, Emirates Airline, ttgmena.com

Travellers can now experience what this city has to offer for less.

NEWS

AIRLINE CHECK

uring the holidays, I flew from Istanbul, Turkey, to Milan, Italy, with the leading low-cost

Turkish carrier, Pegasus Airlines, for the first time. The experience was seamless and efficient, with no delays or holdbacks

PEGASUS AIRLINES

at all. I was well taken care of by the Pegasus Airlines team, check-in was a breeze, and in no time, I was enjoying a

By Aleksandra Wood

light snack in the duty free area before taking off. Although the flight was a short one, the service on board was notably great. A selection of beverages

ISTANBUL, TURKEY

and snacks were available for purchase, the cabin crew was friendly and prompt to deliver upon any request and the seating was comfortable, with plenty of space for both hand luggage and leg room. All in all, I enjoyed a worry-free journey at a very affordable price and would definitely recommend Pegasus Airlines to travellers wishing to explore a wide network from Turkey and beyond.

MILAN, ITALY

TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

NEW AVIATION UAE STAR OF TRAVELLER THE SEA CONCEPT TIPS Skyscanner, the renowned travel search website and application, re-

The five-star Stella Di

restaurants and bars, plus

Mare hotel has opened its

much more.

doors in Dubai Marina. Stella Di Mare, which

Stella Di Mare, Dubai Marina is situated among

vealed that Thursday is the cheapest

translates into ‘the star of

the business areas of

day of the week to fly out of the UAE

the sea’, offers guests to

Jebel Ali Free Zone, Dubai

and Friday is the most expensive.

Dubai a new and stylish

Media City and Dubai

art deco hospitality option,

Internet City, and is just

According to Skyscanner, based on average flight prices, travellers can

with 252 king rooms, 72

a short walk from the

Gulf Air rolled out its business plans for 2019 to in-

save 10 per cent or more by switching

twin rooms and 45 art

metropolitan hub of JLT.

ternal and external stakeholders at its commercial

from a Friday departure to a Thursday

deco suites, all of which

conference in Manama, Bahrain.

departure, while travellers may

are fully air-conditioned

from Dubai’s most

additionally find that they will save

and fitted with high-speed

popular sites, a 10-minute

Grand Hotel in Bahrain Bay, the carrier announced

money if they travel a day before or

WiFi, a flat-screen TV, a

walk from Jumeirah

its new boutique business model concept, which

a day after their original departure

personal safe, a mini-bar

Beach Residence and a

will reinforce its focus on product and customer

dates. Skyscanner’s Month View search

and 24-hour room service.

five-minute stroll from

experience, in line with Gulf Air’s five-year strategy

tool can assist them with finding the

Key facilities at the

Dubai Marina Mall. Dubai

to become a customer airline of choice.

most value-for-money flights for their

hotel include a 550m2

International Airport and

destination.

fully-equipped spa, a gym,

During the conference, held at the Wyndham

Gulf Air will differentiate itself as a boutique airline that is unique in the way it operates to the bigger

Skyscanner data has also revealed

a salon, stylish meeting

airlines that are more volume driven. This approach

that Saturdays are the cheapest days

venues, a 1920s inspired

will give the airline a competitive advantage that

to book a flight, while Wednesdays

grand ballroom, six

will translate in its new fleet, new Falcon Gold

tend to be the most expensive.

class offering, new exclusive products and new

Data suggests that travellers can

destinations for 2019.

save two per cent on average flight

“We announced our boutique concept, which will see the airline adapt to a new business model to shine amongst the competitors in our own unique

It is a short distance

Dubai World Central Airport are both just 35 minutes away by car.

prices by booking on Saturday over a Wednesday. Data also highlighted that April 1

way,” chairman and board of directors, Gulf Air,

of last year was the busiest day for

Zayed R. stated.

outbound flights from the UAE. February 2019

ttgmena.com

NEWS

SIGNIFICANT PUNCTUALITY FIRST FOR A IS VITAL SAUDI CARRIER

NEW FERRY SERVICE Dubai’s Roads and Transport Authority (RTA) has

Last month, Saudi Arabia’s flynas celebrated the

launched an exclusive Dubai Ferry route linking The

graduation of the first batch of students participating in

Dubai Mall and Dubai Marina Mall. The new ferry route, which was officially inaugurated

the Saudi Female Flight Attendants programme.

by senior officials of RTA and Emaar, will benefit

The female flight attendants embarked on their

visitors to Downtown Dubai and Dubai Marina, as well

inaugural practical flight last month. An exciting first for the low-cost carrier, this initiative

as tourist groups and Emaar residents. Lasting about

complements flynas’ mission to empower Saudi women

one hour and 20 minutes (one-way), the new service

and highlights its unfaltering dedication to encourage

will grant locals and tourists incredible views of Dubai’s oyal Jordanian

took third place in this

(RJ) ranked

category, while Qatar

fourth in

Airways achieved the

Top, Burj Khalifa, from the guest service desks at

punctuality among

top spot (85.17 per cent),

The Dubai Mall and Dubai Marina Mall, or via www. burjkhalifa.ae, as well as from the ferry stations.

them to play a key role in the renaissance of the Kingdom. The airline’s Flight Attendants programme aims to attract 300 Saudi male and female flight attendants in two years.

cityscape. Tickets for the ferry can be purchased from At the

Middle Eastern

followed by Emirates

to open opportunities for Saudi women through its Future

airlines in 2018, with

Airline in second place

Pilots and Flight Attendants programmes. It will allocate a

a calculated 77.13

(81.44 per cent).

uniform for Saudi female flight attendants that adheres to

per cent on-time

Saudi Arabia’s customs.

performance rate,

was president and CEO,

residents, especially following the ongoing promotion

according to OAG's

RJ, Stefan Pichler, who

of the Dubai Ferry service by At the Top, Burj Khalifa.

Punctuality League

said: “This is not the first

The new service will add to the delight of users, who can

study.

time that we achieve a

cover two of the most popular malls effortlessly while

high score in an important

enjoying scenic vistas of the city.”

flynas represents the very first Saudi national carrier

Thrilled with the results

A total of 59 million

TWO GRAND OPENINGS

flight records were

factor such as the on-

evaluated in the

time performance.

Punctuality League

I wish to thank our

report, using full-year

operations team for their

data from 2018 to

outstanding performance.

rank the best on-time

We are keen to keep

performance (OTP)

our commitment to our

of the world’s largest

passengers who look

airlines and aviation

forward to having safe

hubs.

and punctual flights while

A joint venture between

bars, swimming pools,

RJ came in after

Radisson Hotel Group

tennis courts, a sauna

Saudi Arabian Airlines

ground and air services.

and Abu Dhabi National

and steam room,

(81.12 per cent), which

Congratulations to RJ!”

Hotels resulted in two new

as well as 1,070m2

openings in Abu Dhabi last

of event space,

month.

including four meeting

The newly opened Radisson Blu Hotel & Resort, Abu Dhabi Corniche

rooms and the Oasis Ballroom. Area senior vice

CEO, Public Transport Agency, Ahmed Bahrozyan commented: “The marine transport network of Dubai is gaining considerable interest among visitors and

enjoying considerable

RESTAURANT REOPENS AT INTERCONTINENTAL JORDAN

is located on the vibrant

president – Middle East

sea walk of Abu Dhabi. It

and Africa, Radisson

InterContinental Jordan

additions. A newly added fish

fresh thyme, pickles, olive

is home to 327 keys, nine

Hotel Group, Tim

has reopened its Lebanese

fridge now presents them with

oil and other products, with

restaurants, three swimming

Cordon enthused:

restaurant, Bourj Al Hamam,

the chance to choose from an

all proceeds going to the

pools, a spa, a fitness centre

"We're delighted to

following a refurbishment

impressive selection of fish,

‘Promise Welfare Society’,

and a beach club. The hotel

begin 2019 in such

project.

while a new dessert fridge

which focuses on helping less

is equipped to host events

a positive manner

showcases a tempting variety of

fortunate families and their

for up to 2,000 guests and

with the opening

taken on by British interior

Arabic sweets and delicacies.

children in Jordan and other

offers 14 meeting rooms,

of these amazing

architectural design studio, ara

two ballrooms and outdoor

properties in the

design. Diners can now look

facilities, including a private

UAE, arriving under

forward to a new modern look

beach club for special

the upper upscale

at Bourj Al Hamam, as well as a

events.

The refreshment project was

Radisson Blu flag. Both

new layout that allows groups

Radisson Blu Hotel &

properties remain

of up to 12 people to dine

Resort Al Ain, the second

iconic landmarks in

together in the ‘Private Room’.

of the two new properties,

the emirate of Abu

In total, the restaurant can

boasts 210 rooms including

Dhabi, offering guests

accommodate a total of 185

a range of suites, villas and

the opportunity to

guests for lunch and dinner.

studios. Guests can enjoy

enjoy such unique

Diners can indulge in old

six restaurants and four

locations.”

favourites, as well as new

6 February 2019

ttgmena.com

Finally, the outlet now sells

countries.

NEWS

REGIONAL BRIDGE Air Arabia Egypt has adopted a direct service between Sharm El Sheikh in Egypt and Amman in Jordan. The airline will now offer a one-hour long, twiceweekly route, which is operated on Sundays and Wednesdays. Return flights depart Sharm el-Sheikh International Airport at 11:45 on Sundays and 19:30 on Wednesdays (local time), arriving at Queen Alia

DEBUT BESIDE THE PYRAMIDS

nterContinental Hotels Group (IHG) has announced plans to bring its voco brand to Egypt, in

partnership with Arab International Tourism Investment Company. Slated to open in 2022, voco

International Airport at 12:45 and at 20:30 (local time),

Giza Pyramids will form part of

respectively.

a mixed-use development, which

On the news, CEO, Air Arabia, Adel Al Ali commented:

will feature a high-end mall. It will

“This new route is the latest edition to our growing

stand within the prime locale of

network from Egypt and will enable our customers to

Pyramids Gardens in Giza, beside

discover the amazing lifestyle experiences that both

the Grand Egyptian Museum and

cities offer. Intra-regional tourism in the Arab world is

the main entrance of the Pyramids.

a growing segment of the travel industry and we are

Additionally, the hotel will be

newly launched brand to our Egypt

glad to contribute to this growth through the launch of

within a 15-minute drive from the

portfolio, debuting the voco brand, in

affordable and value-driven direct flights.”

newly opened Sphinx International

partnership with Arab International

Airport.

Tourism Investment Company,”

The Sharjah-based carrier operates over 155 routes across the globe from its four hubs in the MENA region.

voco Giza Pyramids will offer

enthused managing director – India,

230 rooms, an outdoor pool, a

Middle East and Africa, IHG, Pascal

health club and spa, and 861m2 of

Gauvin. “We look forward to further

meeting space. Dining outlets at

catering to our guests, providing

the hotel will include a pool bar

them with the freshness of a unique

and specialty restaurant.

hotel with the guarantee of an

“We are excited to be adding our

AMICE DECADE OF HAVEN EXCELLENCE

Dubai Business Events (DBE) won a total of 269 event

We look forward to further catering to our guests.

upscale experience.”

ACCOMMODATION MAKEOVER

bids in 2018, which are expected to bring an additional 153,640 delegates to Dubai over the next few years.

SPONSORING A UNIQUE EVENT

The number of bids won last year represents a 24 per cent jump on 2017 and is estimated to deliver an economic impact of $326.7 million. CEO, Dubai Corporation for Tourism and Commerce Marketing, Issam Kazim remarked: “We look forward

Saudi Arabian Airlines (SAUDIA) has

to hosting a number of significant events in the city

been named the main sponsor of the

over the next few years as a result of the outstanding

very first Saudi International Airshow.

performance in bid wins we have secured in 2018.

The event, which marks a first for the

Driven by the city’s visionary leadership, Dubai has

Kingdom, is taking place from March

become a flourishing business events destination and

12-14, 2019, at Al Thumama Airport in

knowledge hub, which caters to a range of event types

Jumeirah Al Qasr in Madinat

fully renovated with new design

and sizes. Our strategy will continue to align with Dubai

Jumeirah, Dubai, has con-

elements that elevate the spaces

Tourism’s Vision and in 2019 our goal is to build on

cluded its refurbishment pro-

further. The Royal Suite has been

than 300 exhibitors and will have

this momentum and attract events that leave a lasting

ject, which focused on its 294

enhanced with arabesque ceiling

aircraft on static display for viewing.

legacy for delegates and the city.”

rooms and suites.

joists and floor mosaics, and its dining

It will bring together key players in

In order to achieve this, Dubai will work to connect

The project maintained

Riyadh. The three-day show will unite more

area has been changed, while the

the aviation industry and will attract

with business events professionals around the

the property’s traditional

Presidential Suite boasts a new

participants from all areas to meet

world, while additionally working hand-in-hand with

Arabic essence, while adding

feature wall.

new and existing clients, create new

stakeholders and partners in Dubai.

a modern twist to the

Speaking on the development

accommodation.

partnerships and conduct business.

was general manager, Jumeirah Al

Aviation entities that are anticipated

Qasr and Jumeirah Dar Al Masyaf,

to attend include aircraft manufacturers;

International Interior

Rebecca Nachanakian: “Jumeirah Al

regional business aircraft selling agents;

Design’s Khuan Chew, the

Qasr emanates the palatial feel that

business and general aviation aircraft

refurbishment has transformed

celebrates Arab culture and tradition

manufacturers; airlines; terminal

all keys with a new colour

perfectly. The newly renovated rooms

operators; ground handlers; MRO

palette of navy, orange and

encourage a total cultural immersion

services; charter, leasing, financing,

blue tone patterns, while

of modern Arabia, yet with the

insurance and brokerage firms; and

the hotel’s Royal Suite and

traditional design and architecture

airport equipment suppliers; plus more.

Presidential Suites have been

the hotel is famed for.”

Overseen by KCA

February 2019

ttgmena.com

INTERVIEW

DEVELOPMENTS IN FULL SWING HMH - Hospitality Management Holding is expediting its hospitality foothold, with bold projects lined up for this year and a keen eye on the Saudi Arabian market. Speaking to Aleksandra Wood exclusively, CEO, HMH, Aboudi Asali reveals exciting upcoming openings and sheds some light on the company’s new, environmentally conscious brand

townhouses at Diwan Villas Jeddah by Coral. We will be announcing an additional hotel in Al Khobar shortly, which will open this year. We expect further signings in 2019 and are targeting key cities, in particular the capital, Riyadh. : Tell us about some of HMH’s most exciting updates? What has changed over the year?

: Share with us your plans for HMH's ECOS Hotels budget brand. Please tell our readers a bit about the first property to launch under this new flag.

Last year was a year full of many changes for HMH, with the introduction of our new website, the implementation of several new technology

As demand for trendy budget hotels is increasing, we have created ECOS, a

systems at our properties and the expansion of our team. We are in full

brand that caters to the millennium-minded guest seeking unique experiences,

swing of the pre-opening process, with the anticipation to open five new

while looking for affordable accommodation.

properties in 2019 in various markets.

Although the concept will be developed around the ecologically friendly ethos, we also need to ensure it remains affordable and feasible for our owners.

: The KSA is a key market for HMH. What’s in line for this market?

The first ECOS hotel is currently being developed in Al Furjan, Dubai, and will be our showcase property with 321 keys, one restaurant, a lobby café, a gym, an outdoor pool, a kids’ area and other elements that we would like to keep

Saudi Arabia is indeed a very important market for HMH and, as a dry operator, a natural fit where we have seen the largest growth in new deals. We currently have three hotels in the pre-opening phase, including the 403-key Coral Al Madinah; the 96-key Q Suites Jeddah by Ewa; and 47

8 February 2019

confidential at this stage. The hotel is located in close proximity to the Expo 2020 site and also to the Dubai World Central airport. It is planned to be launched just in time to welcome guests for Expo 2020.

ttgmena.com

INTERVIEW being exempted for tourists and the upcoming

: What is your strategy for 2019? What do you

Expo 2020 Dubai. These factors will continue to

anticipate most in the coming year?

have a positive impact on the hospitality business. Industry experts are anticipating a further consolidation in our

The Department of Tourism and Commerce

key markets in 2019, which guides us to keep a keen eye on cost

Marketingâ&#x20AC;&#x2122;s (DTCM) various campaigns to attract

control, while trying to steadily grow our market share.

new markets have proven to be a huge benefit

For HMH, it will also be crucial to continue our expansion

to our hotels. We have regular meetings with

mode in terms of more hotels and serviced apartments in our

DTCM and ensure our strategies are aligned

key markets.

and open new markets to our properties, which

Over the past few years, our brand awareness has increased,

are sometimes untapped by the competitors.

which has led us to new leads. With our industry knowledge

Our business development team keeps track of

and expertise, we forecast 2019 to be the platform wherein we

these new markets and alliances with regional

announce our expansion further across the Middle East region.

wholesalers that have proven to keep us ahead of

According to recent research conducted by Alpen Capital,

the competition.

the GCC hospitality market is expected to grow at 7.2 per cent CAGR from an estimated $22.9 billion in 2017 to $32.5 billion

: Are there any other projects in the

in 2022. Dubai is expected to welcome 20 million international

pipeline for HMH?

tourist arrivals by 2020 and 25 million by 2025. Its hotel supply is expected to reach 132,000 by 2019 and we are planning to

[As well as the aforementioned properties in the

continue expanding in parallel with that trend.

KSA], our upcoming hotels also include the 132key Corp Al Muzn Hotel in Muscat, Oman, and the 66-key Ewa Port Sudan, Sudan, all of which are

: What can you tell us about your plans for the UAE market? How will HMH continue to stand out from fierce

scheduled to launch this year, as well as the 321-

competition in a saturated industry?

key Ecos Al Furjan â&#x20AC;&#x201C; Dubai, UAE, which will open its doors for business in 2020.

The hospitality sector in the UAE has received massive

In addition to the above, we are in discussions

support from the government in terms of new policies being

for many new projects under various stages,

implemented, various new tourist destinations, value added tax

located across the Middle East and North Africa.

February 2019

ttgmena.com

DESTINATION QATAR

INDUSTRY IN BLOOM Qatar’s tourism industry has blossomed into something quite special, even if some obstacles have been encountered along the way. By Tatiana Tsierkezou

ast year was a tumultuous year for of challenges. The country has been tirelessly working to recover from the

after-effects of a diplomatic crisis. According to figures released by the Qatar

ROAD TO RECOVERY

Qatar, which brought forth a number Overall, things are really looking up for Qatar, and the country is now turning its head to thriving new markets that hold serious potential.

Tourism Authority (QTA), the destination

During the first nine months of 2018, Qatar

welcomed 1,328,195 visitors during the first three

witnessed an increase in arrivals from India,

quarters of 2018, representing a 26 per cent

China, Iran, Russia and Germany, a result of

decrease on the corresponding period in 2017.

the Qatar National Tourism Sector Strategy’s

Although this figure is a somewhat daunting

dedication to diversifying source markets. QTA

decrease, on a brighter note, QTA reported that

is also forging ahead with new partnerships,

monthly arrivals from June 2018 onwards were

joining hands with leading tour operators in key

relatively higher than they were the previous year,

markets. Last year, the Authority allied with

highlighting a post-blockade recovery.

Germany’s Dertour, Italy’s Alpitour, and Apollo,

February 2019

ttgmena.com

DESTINATION QATAR which represents the Nordic countries.

and camping experience for locals and visitors

Highlighting its ceaseless dedication to

alike. It entails the expansion and enhancement

increasing tourist numbers, Qatar celebrated

of Sealine Beach in an eco-sensitive manner,

the launch of its 2018/2019 cruise season,

and upon completion, it will be equipped to

which runs until May this year. This season is anticipated to bring over 140,000 visitors to Doha Port aboard 40+ ships. Sharing his opinion of Qatar’s tourism performance was general manager, Oryx Rotana, Doha, Ghassan Dalal: “The country changes exponentially every year. Luxury hotels, spas, world class restaurants, malls and architecturally unusual buildings are showing up constantly. The decision to diversify visitor source markets by

This country will, without a doubt, soar high in tourism in the coming years.

expanding visa facilitation policies and

accommodate some 15,000 visitors. Another exciting project that is swiftly moving forward is Katara Hospitality’s Qetaifan Island North, part of Lusail city, which will be Qatar’s newest entertainment attraction, perfect for visitors of all ages. The island spans 1.3 million square metres and the island’s projects will occupy approximately 830,000m2. It will boast an impressive waterpark, promenades, private beaches, beautiful neighbourhoods and highend hotels. Last month, Qetaifan Projects Company,

entering new key source markets, such as

a subsidiary of Katara Hospitality, inked a

in India, China and Russia, brought forth a

Memorandum of Understanding with Rixos

great increase in arrival volumes in 2018. I

Hotels, which will manage and operate the

am certain that if Qatar continues the same

attraction’s hotels, the souq, the waterpark and

tactic, this country will, without a doubt, soar

increase in room bookings after the first

high in tourism in the coming years.”

phase of our reimagination efforts.”

Due to the positivity pulsating throughout

The Ritz-Carlton, Doha is currently in the

the beach club. Commenting at the signing was Katara Hospitality’s chairman, Sheikh Nawaf Bin

the country, hospitality entities are working

midst of the second phase of its project,

Jassim Bin Jabor Al-Thani: “This agreement

hard to further stimulate business. In Oryx

which will elevate its F&B portfolio further.

marks the Rixos Hotels brand’s first property

Rotana, Doha’s case, guests are being wooed with tempting packages and offers.

“We will be offering distinctive culinary

in Qatar. As we strengthen our vision to change

experiences for guests to enjoy. We just

the world of hospitality through investment

“This year we have a line-up of exciting

recently opened STK Doha, a highly modern

and innovation to leave an outstanding legacy

yet reasonable offers at our F&B outlets. We

and vibrant dinner party steakhouse located

for future generations, in line with the Qatar

will be revamping our Rotana Escape room

on the 23rd floor of the hotel. This will be

National Vision 2030, we see this as testament

packages, and of course the wellness of our

followed by the opening of Sel & Miel, a

to Qatar’s robust tourism strategy and its

guests is very important to us too. Having

French brasserie that focuses on traditional,

reputation as a key player of the country’s

said that, Bodylines Fitness & Wellness Club

simple French cuisine, and of course, the

hospitality industry, aiming to create a safe and

has a list of activities promoting health and

long-awaited B-Lounge Doha by Buddha Bar,

sustainable investment that will carry the name

well-being,” Dalal further noted.

located by the marina of the hotel.”

of the State of Qatar.”

Meanwhile, also sharing his positive

Erden explained that by the close of the

He continued: “We are confident that the

sentiments regarding the industry was

year, the hotel will have concluded the third

ethos of the Rixos Hotels brand is a strategic

general manager, The Ritz-Carlton, Doha,

phase of its reimagination project, which

fit for our development project of Qetaifan

Kendigelen Erden, who told TTG: “Qatar

entails the introduction of a brand-new all-

Island North, as it is important that we have an

is now being recognised as a tourist

day dining restaurant, Mum & Son’s, and a

operator that understands and respects this

destination and has evolved dramatically

new outdoor pool area.

unique destination, ensuring it occupies its

over the past several years. If we simply take

Moving on, a new hospitality player will be

the last three months as an example, we

gracing Qatar this year. Scheduled to open its

witnessed remarkable growth in the number

doors in April is the three-star Swiss-Belinn

of leisure guests visiting Doha from all over

Doha (more details on page 12).

the world.”

Speaking to TTG about the exciting

rightful position in the local and global marketplaces.” Also commenting on the occasion was founder and chairman, Rixos Hotels, Fettah Tamince: “We are proud to offer our services

development was senior vice president,

with our own brand now in Qatar, and we

season, the luxury property recorded the

operations and development – Middle East,

appreciate very much to be part of a mission

highest occupancy rates witnessed in the

Africa and India, Swiss-Belhotel International,

for providing added value to the tourism of this

last 17 years.

Laurent Voivenel: “We believe the Swiss-

wonderful country. I would like to stress that

Erden explained that during the festive

Belinn brand is a perfect fit to match the

we will be driven by the same mission in Qatar

occupancy with international travellers,

growing demand for quality midscale and

through this partnership with Qetaifan Projects.

which clearly demonstrates that Doha is

corporate accommodation in Doha, and are

We value the confidence and trust our partners

fast becoming the new tourism hotspot,” he

confident that Swiss-Belinn Doha will be a

have in our group and take this opportunity to

enthused.

great success.”

expand our hospitality portfolio in this region.”

“Our hotel reached almost 100 per cent

In light of these faith-restoring results, The Ritz-Carlton, Doha has been working

WHAT LIES AHEAD?

day in and day out to enhance its offering.

These upcoming developments are paving the way to an enhanced hospitality sector. Qatar

The property commenced an ambitious

welcomed a total of eight new hotels last

project two years ago to redefine the luxury

And while the hospitality sector is flourishing,

year, which contributed an additional 1,235

experience. The first phase concluded last

other exciting and possibly game-changing

keys to the destination’s hotel portfolio. This

year and entailed a complete facelift of all

developments are coming to fruition. One

number will only increase as time passes,

suites and rooms, as well as the spa and

such development is the Al Enna Project,

especially in the run up to the 2022 FIFA

lounge club.

which launched last September. Al Enna,

World Cup – a significant win for Qatar, which

which directly translates into ‘camping

will elevate its position on the global

ground’, will work to enhance Qatar’s desert

tourism map.

Erden enthused on the fruits of the hotel’s labour: “We witnessed a tremendous

February 2019

ttgmena.com

DESTINATION QATAR

NEW THREESTAR PLAYER IN DOHA

A WORLD LIKE NEVER BEFORE ast month, Qatar Airways lifted the veil on its exciting brand

The campaign entails film, digital, print, events and product cam-

Swiss-Belhotel International has inked a management

paigns featuring the airline’s award-

agreement with Al Rayyan Tourism Investment Company

winning cuisine, service, in-flight

(ARTIC) for the 129 key Swiss-Belinn Doha, which is expected

entertainment and Oryx Kids Club.

to be operational this April.

Shedding further light on it was

The property, which will be the ideal option for both busi-

senior vice president marketing and

ness and leisure travellers, is located in Al Sadd, home to the

corporate communications, Qatar

Al-Sadd Sports Complex, a number of malls and other attrac-

ers away on a magical adventure and emphasises how a Qatar Air-

Airways, Salam Al Shawa: “This

tions.

ways journey elevates the overall travel experience. The commercial

brand film is different than any-

zooms into a family’s journey with Qatar Airways, which takes them

thing Qatar Airways has ever done

from their flight to the culture-fuelled streets of Paris, the ice-rink and

before. In many ways, travel is a

parades of New York City, buzzing Hong Kong, the comfort of the air-

dream, a fantasy – and we have fo-

operations and development – Middle East, Africa and India,

line's A380 lounge and Doha’s perfect balance of culture and moder-

cused on these elements to create

Swiss-Belhotel International, Laurent Voivenel: “We are very

nity. Following these amazing experiences, the family finally returns

a film that takes the passenger on a

pleased to expand our footprint in the region with a unique

to its QSuite flat-bed.

magical journey.

offering such as Swiss-Belinn Doha. The hotel has been de-

campaign entitled ‘A World Like Never Before’. The campaign, features a new commercial that whisks view-

Chief executive, Qatar Airways Group, HE Akbar Al Baker said:

“Our ultimate goal was to create

Facilities at Swiss-Belinn Doha include a superb banquet hall and a meeting room, as well as two F&B outlets. Remarking on the development was senior vice president,

signed to deliver an enjoyable experience with superb facili-

“This campaign embodies everything at the heart of Qatar Airways’

a Hollywood-style film that would

brand values, as well as the pride we share in providing exceptional

not look out of place on the big

service to our passengers across the globe. The aim is to inspire and

screen and which epitomises the

national, Gavin M. Faull also commented: “The Swiss-Belinn

delight the viewer, and open them up to the possibilities that Qatar

five-star image passengers have

brand is one of our growth drivers in the midscale hotel seg-

Airways has to offer, with gateways to more than 160 exciting desti-

come to associate with the airline,”

ment and has been consistently earning top guest satisfaction

nations around the world.”

she concluded.

scores.”

SPECIAL LAUNCH AT QATAR DUTY FREE Last month, Qatar Duty Free

Qatar Duty Free, Thabet Musleh:

celebrated the launch of a Qatar

“This boutique takes shopping to

Airways Travel Boutique at Hamad

the next level, where customers can

International Airport (HIA).

experience an A380 First Class seat,

The store features burgundy

ties to travellers at an affordable price.” Meanwhile, chairman and president, Swiss-Belhotel Inter-

STRATEGIC UNION TO STIMULATE NUMBERS

Malaysians are flying with Qatar Airways and stopping in Doha when heading further West. Our partner-

grab the latest football strip from

Qatar National Tourism Council

ship with

lighting, curved walls, a business

one of the world’s top global teams,

(QNTC) has formed a strategic alliance

Wego aims

class desk and an A380 First Class

play their own penalty shoot-out

with travel search engine, Wego.

to encourage the tran-

seat, allowing travellers to experi-

and shop from an exclusive range of

ence the airline’s incomparable

branded travel essentials, including

to encourage 225 million travellers

airport and add Doha as a stopover destination

comfort.

a high-end luggage collection and a

from 15 countries to select Doha as a

on their itinerary. Partnering with Wego, as one

kids’ range of travel games and ac-

stopover destination before heading

of the top travel aggregators in Singapore and

cessories.

to their final destination. The partner-

Malaysia, QNTC aims to drive even more tourism

ship will target travellers from South

arrivals into Qatar from this region."

Commenting on the new addition was vice president operations,

“This truly is the embodiment of

The two entities will work together

sit passengers to venture out of the

an experience worth travelling for,”

Asia, as 37 million of the country’s

Musleh added.

visitors come from Singapore and

rable hospitality, Qatar has become one of the

Malaysia.

world’s top 10 safest countries. It has a very low

This truly is the embodiment of an experience worth travelling for.

Chief marketing and promotion

Known for its charming culture and incompa-

crime rate and can be compared to other destina-

officer, QNTC, Rashed AlQurese ex-

tions renowned for their safety, including Singa-

plained: "Many Singaporeans and

pore and Switzerland.

12 February 2019

ttgmena.com

UPDATE MED ESCAPES

MULTICULTURAL MASTERPIECE With its picturesque villages, glistening seas and buzzing cities, the Mediterranean invites travellers from far and wide to explore its every corner. Natalie Hami reports

MARKET SUCCESS Bolstering existing markets and reaching out to new ones continues to be of utmost significance in the tourism industry, with stakeholders throughout the region raising their game to tar-

able. With our friendly conversations, they

that has traditionally been sought after by travellers to

learn about our culture more and more.”

According to vice president, Ambotis Group,

Located on the European shores of the

Kostas Kourtidis, the company spares neither

the Med. However, the region’s travel and tourism bodies have been upping the ante, focusing heavily on quality and authenticity. In the far corners of the Mediterranean, on the island of Cyprus, the Larnaka Tourism Board has been looking to broaden its tourism portfolio, according to one of its officers, Nana Asmeni Pavlou,

Bosphorus, the five-star Ciragan Palace

time nor effort in preparing attractive offers for

Kempinski, Istanbul is also keen to empha-

travel agents, in an effort to target new mar-

sise the destination’s fascinating history via

kets.

culinary adventures for its guests. Promising guests a magical journey

“Since 1993, we have been actively and successfully working not only on the markets of

who explained that the tourism authority is currently implement-

through time, the property’s sales and mar-

Russia, Ukraine, Armenia and former CIS coun-

ing a strategic plan focusing on three main pillars. These include:

keting director, Armagan Yolcu exclusively

tries, but also the Balkans and China.”

changing the perception of the destination by placing an emphasis

told TTG: “We have a brand-new dining ex-

Specifically referring to the MENA region,

on its competitive advantages; focusing on the special interest

perience, Sultan’s Dinner, for those who are

he said: “Our plans include further expansion

forms of tourism for which the town has a good basis; and striving

willing to enchant their guests with unique

of the partner network in the MENA countries.

to improve the quality of the destination with regards to infrastruc-

tastes and presentations from the Otto-

Clients from this unique region are some of the

ture, visual characteristics and places of industry.

man era in a real Ottoman palace. Each and

most loyal; 85 per cent of tourists that once vis-

every detail has been carefully considered

ited our resorts keep coming again and again.

to define the Sultan's Dinner experience.”

It is worth mentioning that we guarantee an

“The latter is a long-term effort that requires the cooperation of all stakeholders. The Larnaka Tourism Board acts as the umbrellaorganisation for tourism on a regional basis, coordinating the activities of the main local players of the industry," Pavlou explained. Keen to showcase Larnaca as more than just a sun and sea haven, Pavlou highlighted that the destination is one of the world’s 20 oldest continuously inhabited cities. “As such, it has numerous

And while delectable cuisine is a driving

individual approach to our partners and offer

force for travellers spanning the globe, so is

special sales tools and incentives, such as high

finding the ultimate luxury experience en-

commission, a user-friendly online booking sys-

twined with memorable local adventures.

tem, online training, webinars and inspection

CEO, Baglioni Hotels and Resorts, Guido

tours.”

historic, archaeological and cultural sites for the visitor to explore.

Polito noted: “Our mission is to make our

Based in Cyprus, Drakos DMC is also keen

A characteristic feature of the region is that tourists will find that

guests’ stay with us an unforgettable one.

to cast a wide net, focusing on clientele from

there is no distinction between resort and town; locals and visi-

Each of our hotels provides a true sense of

North America to Japan, Europe and the Mid-

tors alike can enjoy the same daily experience of a charming and

place where they can experience local cus-

dle East, according to project manager, Celine

diverse Mediterranean city. From stretches of Blue Flag beaches

toms and traditions.

Gasq.

with a variety of watersports, to cultural events at the famous Palm

“Our daily activities are aimed at creating

“We have attended the Arabian Travel Market

Tree Promenade [dubbed Phinikoudes by locals], or a gastronomic

new one-of-a-kind local experiences to meet

in Dubai for the last three years to promote

route in some of the picturesque villages.”

the demands of the increased numbers of

Cyprus to the emerging Middle East market,

international luxury travellers,” he added.

which is still one of our minor markets. We are

EXPERIENTIAL JOURNEYS

Ensuring that the needs of a guest are

confident that all our marketing efforts will have

pre-empted, Polito explained that once a

bigger results in the next few years as the Mid-

Meanwhile in Turkey, another popular Mediterranean destination,

reservation is confirmed at a Baglioni Hotel,

dle East market holds substantial potential for

culinary experiences have proven popular among those looking for

the concierge gets in direct contact with

Cyprus.”

unique and memorable adventures.

the guest so as to anticipate their wishes or

Specialising in bespoke luxury itineraries in key cities and regions

specific needs prior to arrival.

Vice president sales and marketing, MonteCarlo Société des Bains de Mer, Axel Hoppenot

“Once the contact with the concierge is

also noted the importance of the unique MENA

TTG that due to the rise of the Internet, people tend to ‘consume

established, the guest can benefit from a

market, revealing the GCC market in particular

options very quickly’. In response to this, Blue Phoenix Travel has

24-hour service until they check out. Our

as one of their source markets, especially dur-

been focusing on personal experiences, such as cooking lessons.

team on property aims to make the impos-

ing the summer season. Other feeder markets

sible possible, and with over 40 years in the

include France, Russia, the US and the UK.

of Turkey, founder, Blue Phoenix Travel, Ufuk Gokdeniz revealed to

“Having a cooking lesson in royal Ottoman cuisine with a friendly

get travellers from far and wide.

azy days on the beach soaking up the sun is an activity

chef attracts all my clients. I am also taking care of their daily rou-

business, we have built up a wealth of con-

tines, such as giving my guests some local recommendations that

tacts to make dreams come true and ensure

Travellers from around the globe continue to

they can discover on their own, or spending time with them for tea

each experience is befitting of our luxury

be captivated and wooed by the many charm-

or drinks without charging them, making them feel more comfort-

collection.”

ing destinations of the Mediterranean.

February 2019

ttgmena.com

AWARENESS UK & IRELAND

of-the-art digital technology and showcase the best of UK and Japanese creativity in the run-up to the Tokyo 2020 Olympics and Paralympics. To coincide with this, Japan will also stage a parallel cultural programme in the UK. Moreover, longer-term forward booking data revealed that bookings from China to the UK were up 31 per cent from January to June this year, compared to the same period in 2018.

SHINING BRIGHT

VisitBritain is expecting 483,000 visits from China in 2019, with Chinese visitors set to spend more than $1.32 billion this year, thus moving it well into the UK’s top 10 markets. “We want to provide a world-class experience and welcome for Chinese visitors who travel here. We’re building on the growth we have seen, working with partners, such as British Airways and Ctrip, to convert the inspiration to visit into bookings and making it easier to visit and explore more of the UK through regional gateways,” Yates remarked.

THE LUCK OF THE IRISH Let us not leave concealed what ought to be uncovered;

The UK & Ireland’s tourism sectors are forever prospering. With beaming results from the past year, incredible developments in the pipeline and newsworthy industry updates, the destinations are in gear for further success, as Aleksandra Wood discovers

Ireland witnessed a record year in terms of overseas tour-

of 13.1 per cent,” CEO, Tourism Ireland, Niall Gibbons stated.

ism to the island in 2018, with revenue generated by international visitors soaring to $6.98 billion, delivered by some 11.2 million visitors. “Particularly welcome in today’s figures is the continued strong performance from North America, with an increase

ourism is a burgeoning

as affirmed by De Saint-Exupery: “At Hyatt we want to open hotels in

“A number of factors are working in our favour, including

industry in the UK and

locations where our guests want us to be, and we’ve received a great

more airline seats than ever before, from more gateways

Ireland, with record tour-

response to announcements regarding our openings in Edinburgh, Dub-

across the US and Canada.”

ism spend having been

lin and London.”

documented in recent years from both

Indeed, connectivity to the island has seen a noteworthy

The nation has been moving forward with bold maneuvers through

improvement, as the nation’s flag carrier recently com-

domestic and international travellers.

the many challenges presented by this intrepid industry, fortified by a

menced services to Seattle and Philadelphia in the US,

Tourists the world over are flocking to

stealthy performance during the past year, more notably, during the

whilst Air Canada has launched new routes between To-

these exceptionally eclectic destina-

peak summer season.

ronto and Shannon, and Montreal and Dublin.

tions to immerse themselves in cultures and hospitality unlike anything they have ever experienced before.

Visits from overseas guests to the UK in Q3 of 2018 amounted to 10.8 million, with spending at a healthy level of $9.48 billion. The forecast for 2019 is looking ever-productive for the UK, as the

Ireland also welcomed its first ever direct flight from the Asia-Pacific region, with Cathay Pacific’s new service from Hong Kong to Dublin. Overall, more than 591,000 direct,

destination continues to invest heavily in a number of infrastructure

one-way airline seats to Ireland were available during the

INDUSTRY REIGN

advancements, including transport links for visitors wishing to travel

summer of 2018, setting a new record for the island.

“Although they cover an area one

between several locations within the country.

third the size of Texas, the British

Building on the momentum, Ireland’s new Tourism Action

“The Elizabeth Line in London, set to open in autumn this year,

Plan 2019-2020 outlines key actions that will underpin the

Isles offer an incredible diversity of

will connect the city from west to east and serve 200 million people

growth of the sector in the coming years. In line with this is

landscape, culture and food,” area

travelling for both business and leisure,” De Saint-Exupery exclusively

the launch of Tourism Ireland’s ‘Fill Your Heart with Ireland’

vice president and general manager,

revealed.

campaign in January, which was rolled out in over 20 mar-

Hyatt Regency London – The Churchill,

“Construction is also due to commence this year on the high-speed

kets around the globe.

Arnaud De Saint-Exupery told TTG.

railway, HS2, opening up opportunities for hotel brands to establish a

Gibbons elucidated: “Our new campaign will encourage

“As tourists clock on to how easy it is

presence in cities they may have previously overlooked, and making

visitors to travel off-peak. It will feature locations that have

to get around, we have seen interna-

business between regional and capital cities easier,” he added.

been less visited by overseas visitors and will also highlight

tional visitors plan more ‘micro trips’,

The tourism buzz in the UK is living up to its expectations, as Visit-

outdoor activities like cycling, walking and kayaking.

using London as a launch pad to cities

Britain recently announced that the country is expected to welcome

like Dublin, where they can visit the

an influx of tourists from Japanese and Chinese markets, reaching

land of Ireland apart from our competitor destinations and

Open Gate Brewery or the regener-

270,000 visitors.

help deliver another record year for overseas tourism in

ated Liberties district and Edinburgh.”

Director, Visit Britain, Patricia Yates disclosed: “Japan is an impor-

“We are confident that our new campaign will set the is-

2019,” he concluded.

Regional cities and attractions such

tant market for VisitBritain and we want the UK to be the number one

as Cambridge, Oxford, Bicester Village

destination in Europe for Japanese visitors, so it is encouraging to see

When it comes to touristic appeal, the UK and Ireland

and Blenheim are finding themselves

the expected growth this year.”

mean business, which is evident from their overflow-

recurrently on travellers’ itineraries. Hyatt Regency London – The Churchill has certainly noticed this,

The UK/Japanese Season of Culture 2019-2020, a combined arts and

ing agendas for 2019. And although seemingly isolated

cultural programme organised by the British Council, will provide UK

between the Atlantic Ocean and the North Sea, these

artists and their Japanese partners with opportunities to share state-

touristic highfliers are more outstanding than ever.

16 February 2019

ttgmena.com

AWARENESS UK & IRELAND InterContinental Hotels

equipped with a fully-

ing was general manager,

Group has launched the

fitted kitchen.

Staybridge Suites London

new Staybridge Suites

CONVENIENT ACCOMMODATION MARKET MOMENTUM BUILD

As with all Staybridge

- Heathrow Bath Road,

London - Heathrow Bath

Suites hotels globally, the

Mark Roth: “This hotel

Road, located within arm’s

hotel has a pantry-style

brings something new to

reach of the famous avia-

food store, The Pantry,

Heathrow and provides

tion hub.

providing guests with eve-

guests with the option to

Designed to meet the

rything from snacks and

stay in the style of room

needs of guests who may

ready-made meals, to toi-

that suits them best.

be staying for extended

letries and washing deter-

Staybridge Suites is the

periods of time, Stay-

gent for the complimen-

perfect brand for this

bridge Suites London

tary on-site laundrettes.

location, whether it's for

- Heathrow Bath Road

The hotel also has an

a short stopover stay, a

houses 145 spacious

on-site 24-hour fitness

holiday or staying for a

studio rooms and 45

centre.

longer period of time

one-bedroom suites, all

CONTINENTAL DEBUT

Speaking on the open-

for business.”

BRAND IDENTITY Aer Lingus has introduced its reimagined brand, which includes an updated logo and new aircraft livery. This significant development reinforces the airline’s

ast month, Tourism Ireland marked

position as a modern and contemporary Irish brand that

the official commencement of its 2019

competes on the international stage. The new brand

programme of promotions in Germany, at

identity supports Aer Lingus’ ambition to be the leading

the CMT - The Holiday Exhibition in Stuttgart.

value carrier across the North Atlantic.

Tourism Ireland was joined at CMT by 14 tourism

The new logo retains but restyles the iconic shamrock,

businesses from the island of Ireland and Germany.

Hilton has partnered with

dollar redevelopment

while the logo font has changed to ‘diodrum’ and the

CMT represents one of the biggest travel fairs in

Millennium & Copthorne

to offer 257 luxuriously

dominant colour is teal. The body of the new-look Aer

Germany, attracting more than 265,000 visitors

Hotels for the launch of

appointed guestrooms,

Lingus aircraft will now be white with a teal-coloured tail

looking for ideas and suggestions for their next

LXR Hotels & Resorts' first

along with 51 suites, upon

and engines, bringing a contemporary feel to the design.

holiday. The 2019 edition of the event welcomed

property in the UK.

its reopening.

leading tour operators and travel agents, as well as around 1,500 travel journalists.

The Biltmore, Mayfair

Executive vice president

The brand refresh was rolled out across all its platforms, along with a new website design and a new app

- LXR Hotels & Resorts,

and global head, Luxury

design. It will be visible across all guest touchpoints,

situated in a prime

& Lifestyle Group, Hilton,

from check-in to the boarding gate and on to the air-

Zoë Redmond stated: “CMT in Stuttgart [was] our

location in the heart of

Martin Rinck spoke on the

craft.

first travel fair of the year. [It was] an excellent

Mayfair, is scheduled to

impressive project: “LXR

opportunity to spread the word about the many

open its doors in spring

properties are known for

great things to see and do on the emerald isle.

this year. It will represent

their distinctive character

2018 was the eighth consecutive year of growth

LXR Hotels & Resorts’

and unrivalled service. We

for German visitor numbers to the island of Ireland,

premier property in

are incredibly excited that

as we witnessed around 780,000 arrivals from the

Europe.

The Biltmore, Mayfair will

Manager – Central Europe, Tourism Ireland,

country. Tourism Ireland will roll out an extensive

Formerly known as the

bring to life everything

and targeted programme of activity throughout

Millennium Hotel London

that the brand stands for,

2019 to keep the momentum going and build on that

Mayfair, the property has

by joining as the first LXR

growth.”

undergone a multi-million-

hotel in Europe.”

CABIN UPGRADE As part of British Airways’ $8.55 billion

well as a more substantial hot second meal later in the

investment fund, customers travelling

flight.

in the airline’s premium economy cabin,

In spring, British Airways will also be investing in its

World Traveller Plus, are set to witness a

World Traveller Plus amenities, with new amenity kits,

series of exciting improvements to their

quilts and pillows.

onboard experience. Changes to the cabin, which will be

On the news, director of brand and customer experience, British Airways, Carolina Martinoli said: “This latest tranche

rolled out over the coming months, will

of our $8.55 billion investment is set to improve World

include new furnishings, an enhanced ser-

Traveller Plus, and customers will see a real change to the

vice and an improved dining experience.

cabin. [This month], the new menus will launch, followed by

Refreshed menus are already available and feature a third main meal option, as February 2019

ttgmena.com

the introduction of new springtime amenity kits, featuring quilts and pillows for added comfort and a touch of luxury.”

ON LOCATION JAPAN

ANIMATED ISLAND Cherry blossom-hungry travellers have long known about Japan’s unique tourism appeal. But now, with ambitious new targets to meet, the Asian powerhouse is set to diversify its offerings. Emily Millett writes

apan is a land of unique curiosities. A land which must be seen and experienced in person in order to be truly appreciated. And as its ‘bucket-list’ status increases year-on-year, growing numbers of travellers are making the journey to unfold the secrets and mysteries of this faraway Asian destination. Proving Japan’s increasing international appeal, Japan National Tourism Organization (JNTO) recently announced that the number of inbound visitor arrivals exceeded 30 million for the first time in-mid December last year, with the number of arrivals between January and December reaching 31.192 million as of December 18, 2018. This figure marks an 8.7 per cent year-on-year increment when compared with 2017. Commenting on this, president, JNTO, Satoshi Seino said: “The number of international tourists visiting Japan exceeded 30 million for the first time. Looking back on [2018], Japan experienced a number of natural disasters in succession, such as earthquakes and torrential rains. Although these events affected inbound tourism, Japan has recovered so rapidly, thanks to the nation-wide efforts, and still hit this record high.” The destination’s next target is to increase this number to 40 million by 2020, when Tokyo is set to host the Summer Olympic and Paralympic Games. A longer-term goal is also in place to boost the figure to 60 million in 2030 and establish the tourism industry as a key growth sector. According to director and executive officer, marketing and sales strategy, JR West Hotels, Ryuta Harada, the MENA market’s contribution to annual visitor arrival figures in Japan is also on the rise, thanks to Emirates Airlines’ newly introduced daily flight services between Kansai and Dubai. “We see a rising number of travellers from the MENA region and Muslim countries,” Harada told TTG. “In order to meet the specific needs of these Muslim travellers, two restaurants at Hotel Granvia Kyoto have already obtained the local Halal certificate, and Qibla direction signs are already installed in all of our guest rooms. Hotel Vischio Osaka and Hotel Granvia Osaka/Okayama also provide halal-friendly menus.” The key feeder market to Japan is currently East Asia in terms of tourist numbers, however, when it comes to length of stay and overall spending, Harada explained that America and Europe are leading the way. “They visit Japan to experience not tangible but intangible things, such as local culture, history and nature, including experiences that can be enjoyed in each of the four seasons,” he told TTG. “We are very proud to operate hotels in western Japan, in Kyoto, Osaka, Nara, Hyogo, Okayama, Hiroshima and Wakayama – all cities that are rich in Japanese culture and history.”

18 February 2019

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ON LOCATION JAPAN PORTFOLIO ENHANCEMENTS

of Hotel Vischio Amagasaki in June 2018. Also

With JNTO setting ambitious targets for inbound

on the cards is the scheduled opening of Hotel

Other notable hotel openings slated for 2019 include

tourism arrivals, the destination’s hospitality portfolio

Vischio Kyoto by Granvia on May 30 this year.

the launch of Hotel JAL City Tokyo Toyosu by Okura Nikko

is set to see subsequent growth in the coming years,

“The new-brand hotel Vischio of JR West

well as our new guests,” added Harada.

Hotel Management. Located in Tokyo’s Toyosu district,

as Harada said: “Recently, the government set a new

Hotels retains the quality of Hotel Granvia, while

the hotel will occupy the upper level of ‘D Tower Toyosu’, a

target of 60 million overseas tourists a year by 2030.

placing emphasis on accommodations with a

hybrid facility incorporating an athlete training centre.

Thus, there will be growing number of new hotels in

sophisticated urban and modern flair,” Harada

major cities across Japan, especially in the cities of

told TTG. “The brand was born out of our desire

commented: “Tokyo is attracting more and more attention

Osaka and Kyoto. With that said, and even though

to express a place of 'urban refuge', where our

from overseas visitors as we head towards 2020. We are

there is a concern of an oversupply of hotels, we see

guests can recover from their tiring journey and

pleased to be opening a new hotel in Toyosu, the location

big potential for the continued growth of the inbound

gain a sense of well-being during their stay.”

of Tokyo’s world-famous former Tsukiji Fish Market, and the

market.” In a bid to keep up with the predicted increase in

Hotel Vischio Kyoto by Granvia is located next to Kyoto Station, and once open, will be easily

CEO, Okura Nikko Hotel Management, Marcel P. van Aelst

site of Olympic and Paralympic venues.” Japan-based AGORA Hospitalities is gearing up for

competition, JR West Hotels recently welcomed a new

accessible via the Shinkansen express trains

the opening of the newly branded AGORA KANAZAWA

brand to its collection, which resulted in the grand

and subway lines.

hotel in winter this year, and on an international level,

opening of Hotel Vischio Osaka and the rebranding

“With these new hotels, we will continue

InterContinental Hotels & Resorts is due to open its

striving to gain more MICE guests, as well as

first onsen resort this year, with the unveiling of ANA

a wide variety of individual travellers, who

InterContinental Beppu Resort & Spa. Located in Oita, the

seek accommodation for the purpose of both

hotel will become the first international luxury branded

business and leisure in Kyoto, the ancient

property in the city, and is predicted to target high-end

capital city of Japan. The competition will have

business and leisure travellers.

to work very hard to reach the high benchmark

CEO, IHG ANA, Hans Heijligers commented: “We are

that we set each year, and we will stay focused

delighted to be launching in Beppu, a scenic area of natural

on our exquisite excellence of providing the best

beauty, blessed with rich cuisine and fine hot springs. As

accommodation to satisfy our repeat clients, as

InterContinental’s first onsen resort, ANA InterContinental Beppu Resort & Spa will be a globally unique luxury resort and I am confident it will be a highly sought-after destination for both domestic and international travellers.”

DIVERSITY TO BOOST GROWTH The tourism sector is set to become one of the key industries in Japan in the coming years, but to achieve the set growth targets and maintain its appeal, the country must emphasise the diversity of its tourism offerings, moving beyond the world-famous sights and attractions, and towards a broadened proposal, incorporating lesser known charms such as the beaches, scuba diving, skiing and fascinating subcultures. In response to this call for diversification, in April this year, Sunshine City Prince Hotel in Tokyo is set to open a new floor taking Japanese subculture as its theme. This concept floor will be designed to motivate trips to Japan by overseas fans of Japanese anime, manga and other elements of Japanese subculture. And promoting a more multifaceted Japan will subsequently help to broaden the incoming feeder market horizon, attracting more travellers from outside the region. JNTO’s 2018 ‘Enjoy my Japan’ global campaign was designed to appeal to travellers from North America, Europe and Australia, using off-the-beaten-track images of Japan in the hopes of steering new travellers away from the ‘golden triangle’ of Tokyo, Kyoto and Osaka. Japan’s national carrier, All Nippon Airways (ANA), is also furthering this goal, with new international routes being launched this year, as the airline continues seeking to better serve consumers worldwide. ANA is due to begin offering direct services between Tokyo and Perth in Australia this September, from Narita International Airport. The announcement of this new route comes as the airline prepares to extend services to Vienna, Austria, in February.

Hot on the heels of its best year ever in terms of inbound tourism arrivals, Japan is placing its travel sector as a frontrunner for further economic growth. And in a bid to meet its goals, the destination is focusing on diversity as a key component to its evolving tourism strategy.

February 2019

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PEOPLE ON THE MOVE

(ADNH) has appointed John Losasso as the vice president of operations of its hospitality sector. In his new position, Losasso will take charge of ADNH’s hospitality division. He will work closely with the general managers of the hotels within this division to elevate and boost expectations across all brands managed by the company.

British national Neil George is now the strategic advisor for Rosewood Hotel Group’s development team, which is based in Dubai. George will manage key relationships with significant capital partners, developers and hotel owners. He will also play a key role in the group’s development in the Middle East, Africa, India and the Indian Ocean across its four brands.

Hawthorn Suites by Wyndham JBR recently welcomed Pius D’Souza as revenue and reservations manager. He previously worked as the revenue manager of Grand Excelsior Hotel Al Barsha. He has also held roles in various Wyndham-branded hotels and was formerly affiliated with The H Hotel Dubai and Park Regis Kris Kin Hotel Dubai.

EXECUTIVE CHEF

HAWTHORN SUITES BY WYNDHAM JBR

Abu Dhabi National Hotels

MOHAMMED SITAB ALAM

REVENUE AND RESERVATIONS MANAGER

STRATEGIC ADVISOR

HAWTHORN SUITES BY WYNDHAM JBR

VICE PRESIDENT OF OPERATIONS

PIUS D’SOUZA

NEIL GEORGE

ROSEWOOD HOTEL GROUP

ABU DHABI NATIONAL HOTELS

JOHN LOSASSO

Hawthorn Suites by Wyndham JBR has named Mohammed Sitab Alam executive chef. Using his 15 years of culinary expertise, he will now take charge of the hotel’s dining outlets. His experience spans India, Kuwait, Oman and the UAE, and prior to his new challenge, he worked as the executive chef of Golden Tulip Media Hotel and City Seasons Dubai.

If you have recently been promoted or appointed key staff, please visit our website...

R Hotels has appointed

Atria Business Bay has

Nevil D’souza as the com-

appointed Supul Maneesha

mercial director of its Dubai

as executive chef, who will be

properties.

in charge of the hotel’s dining

Using his 15 years of ex-

outlets, as well as in-room

perience, D’souza will lead

dining services.

the sales and marketing

Joining with over 12 years of experience, Maneesha previously worked as the chef de cuisine at Crowne Plaza Hotel Dubai. He has worked in the Middle East and Sri Lanka.

R HOTELS

The soon-to-open Millennium

CHIEF OPERATING OFFICER

Al Farwaniya Property Developments, the developer of Abu Dhabi’s Reem Mall, has announced Gary Burrows as

strategies of Ramada by Wyndham Downtown Dubai, Hawthorn Suites by Wyndham JBR, The Retreat Palm Dubai MGallery by Sofitel and ibis Styles Jumeira Dubai.

chief operating officer. Burrows is now responsible for key aspects of the development and delivery of the $1.2 billion Reem Mall project. He previously worked for major companies such as Cushman & Wakefield, Doughty Hanson and Al Futtaim, among others.

February 2019

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OTTO KURZENDORFER

THE REGENCY KUWAIT

COMMERCIAL DIRECTOR – DUBAI

EXECUTIVE CHEF

MILLENNIUM ATRIA BUSINESS BAY

GARY BURROWS

NEVIL D’SOUZA

AL FARWANIYA PROPERTY DEVELOPMENTS

SUPUL MANEESHA

GENERAL MANAGER Otto Kurzendorfer is the new general manager of The Regency Kuwait. He has previously worked for the Savoy in London, Munich Mandarin Oriental, Kempinski, IHG, Starwood and JA Resorts and Hotels. He spent 10 years in Saudi Arabia, Dubai, Syria and Qatar prior to claiming his first general manager role in 2007 in Shanghai.

SOCIAL HUB

SOCIAL MEDIA HIGHLIGHTS:

I BELIEVE I CAN FLY!

Who doesn’t love travelling, exploring and indulging in delicious food? But before one embarks on days of exploration, activities, relaxation and taste-bud tantalising cuisines, in most cases, one must first set foot on a plane. Our region’s carriers really are some of the world’s best, and we are blessed to have easy access to high-quality services, seamless connectivity to new and exciting destinations, and affordable, comfortable travel. So, let’s see what some of MENA’s carriers are up to nowadays….

Turkish Airlines @TurkishAirlines Let us deal with your baggage while you explore Istanbul! In addition to contractual hotels, our Miniport offices are in shopping centres now. You do your shopping and your baggage will get to the airport quickly and securely. #TurkishAirlines

MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022

Qatar Airways @qatarairways We are celebrating the launch of our second #Swedish gateway!

Royal Jordanian @RoyalJordanian

CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015

Keep entertained during your flight with #JazeeraScreens, our new InFlight Entertainment! Keep up with your favourite shows or movies while you fly. Download the app today!

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DCT ABU DHABI ROLLS OUT CULTURAL PROGRAMME FOR AL AIN SIX SENSES SPA AT AL BUSTAN PALACE, A RITZ-CARLTON HOTEL: ALCHEMY AND WELLNESS

ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074

ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026

JazeeraAirways @jazeeraairways