November 2018 by TTG MENA

T H E B U S I N E S S O F S E L L I N G T R AV E L

NOVEMBER 2018

ISSUE 324

Spotlight INDIAN OCEAN

Destination ABU DHABI

Evolving according to what's trending

A wave of amazing developments

Focus On TURKEY

On Location EGYPT

An impeccable product

Radiating industry positivity

BRIGHT IDEAS The MENA region's tourism industry is teeming with quirky concepts and jaw-dropping options that are forever being refined to impress global travellers

An exceptional experience

â&#x20AC;Śamidst the powder-soft sand, by the cerulean waves and under the tropical shade of the Maldives; our premier villa resort presents curated experiences in an all-inclusive offering. A sneak peek in to our offerings here, www.heritancehotels.com/aarah T: +960 6640375 | E : res.aarah@heritancehotels.com MALDIVES

CONTENTS > YOUR GUIDE 04

NEWS & CALENDAR

INTERVIEW

DEAR NOVEMBER… BE AWESOME!

his is an exciting month for most of us, as it’s jam-packed with industry events, one of

which is the highly anticipated World Travel

DESTINATION ABU DHABI

Market London. I hope you have your

scarfs and umbrellas at the ready, as London is rather

chilly and wet in November! Brrr!

ON LOCATION EGYPT

Within this special show edition, you’ll find informative reports on Abu Dhabi, Egypt, the Indian

Ocean and Turkey, as well as our highly popular

SPOTLIGHT INDIAN OCEAN

Regional Round Up section, which uncovers the MENA region’s very latest tourism industry updates! We

had great fun collecting and writing out all of these

FOCUS ON TURKEY

articles and sincerely hope they enlighten our readers about the incredible rate at which MENA’s tourism

A LETTER FROM... Wishing you a fruitful month ahead,

industry is flourishing.

REGIONAL ROUND UP

Also featured in this month’s issue is a very interesting interview with the director general of the

Slovenian Tourist Board, Maja Pak, who speaks to us

PEOPLE ON THE MOVE

exclusively about the organisation’s strategies and Slovenia’s irresistible charm. That’s definitely a place

I’d add to my bucket list!

SOCIAL HUB

November 2018

ttgmena.com

Tatiana Tsierkezou

TTG MENA Editor

NEWS

Exhibition

NEW VISA CENTRE The Italian Embassy in

visas for travel to Italy

Bahrain has opened a new

and Malta as their main

visa application centre in

destinations in the

Manama, in partnership

Schengen area.

with VFS Global. The new centre will

“We are confident that the new visa application

Calendar GLOBAL CHANGE

NOVEMBER 5-7 World Travel Market London, UK london.wtm.com

provide a more seamless

centre will further

procedure for visa

increase the number of

application, whereby

Bahraini citizens and

InterContinental Hotels Group (IHG) has announced

Bahrain residents will not

residents in choosing

that it will remove plastic straws from its global estate

need to submit their visa

Italy as their destination

by the end of 2019, which includes more than

applications at

for tourism and

5,400 hotels.

the Embassy.

business," he concluded.

During the inauguration

The centre in Bahrain

The hospitality giant has already removed plastic straws from nearly 1,000 hotels in Europe, the Middle

of the centre, the

is located on the 18th

East, Asia and Africa, while simultaneously introducing

Ambassador of Italy to the

floor of the Diplomatic

bulk-sized bathroom amenities to several hotel brands

Kingdom of Bahrain, HE

Commercial Office

in the Americas.

Domenico Bellato stated:

Towers, Building 1565

"We are very pleased to

in Diplomatic Area

lives of millions of people each day,” said CEO, IHG,

start a new chapter of

317, Manama, and will

Keith Barr. “This gives us a responsibility to protect

cooperation with VFS

be run by well-trained

the environment and an opportunity to make a real

Global, providing a state-of-

professionals providing

difference. There is always more we can do to minimise

the-art service in collecting

secure processing of

waste, but the work we’re doing to reduce single-use

applications for short-stay

applications.

plastic is a powerful example.”

“IHG is in almost 100 countries and we touch the

4 November 2018

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NOVEMBER 13-14 Travel Tech Show MEASA 2018, Dubai www.terrapinn.com/traveltech NOVEMBER 14-16 Bahrain International Airshow 2018, Bahrain www.bahraininternationalairshow.com NOVEMBER 23-24 High Tech Travel Expo, Istanbul, Turkey www.high-techtravelexpo.com NOVEMBER 27-29 IBTM WORLD, Barcelona, Spain www.ibtmworld.com DECEMBER 3-6 ILTM Cannes, France www.iltm.com/cannes

NEWS

HOTEL CHECK DOUBLE TREE BY HILTON HOTEL AQABA, JORDAN

By Maria Demetriadou n my recent business trip to

I was able to take a short stroll to the

Jordan, I stayed at the Double

city’s finest restaurants for an evening

Tree by Hilton Hotel Aqaba –

meal, or enjoy some retail therapy

a centrally located hotel which offers easy access to Aqaba’s business district. I was seamlessly checked into my

during the afternoon. The staff remained professional and friendly throughout my whole stay, and, on a rather special night, the hotel held

King Guest Room, which comprised

a live performance by a local singer at

all the necessary amenities for a

its Diwan The View Rooftop Lounge,

comfortable business trip, including a

which was a new experience for me.

working desk, top-notch tea and coffee

The performance, accompanied by

making facilities, relaxing city views and

the breathtaking views, swept me off

prompt room service.

my feet.

The daily breakfast buffet at the

It is worth mentioning that Double

hotel’s Gusto restaurant was a treat,

Tree by Hilton Hotel Aqaba offers a

with a plethora of local dishes and

free-of-charge shuttle service to and

international selections available. On

from King Hussein International Airport

my less busy days, I also enjoyed a

(AQJ), making it all the more accessible

swim in the hotel’s pool.

and convenient for both corporate and

Since the hotel is centrally located,

leisure guests.

TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

6 November 2018

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NEWS

MENA IN THE LIMELIGHT

PYRAMIDS IN DUBAI Falconcity Hotels & Resorts has signed an agreement with global accommodation solutions provider, Oakwood Worldwide, to operate the hotel and serviced apartments in the SAM Polaris and SAM Vega Pyramids. Marking Oakwood’s first UAE project, the pyramids SAM Vega and SAM Polaris feature 1,500 hotel rooms and 290 units respectively. Each of the pyramids will feature branded and furnished hotel and serviced apart-

The MENA region is set to take the spotlight at this year’s WTM London, taking place from November 5-7, 2018. The event will bring to focus the latest on the region,

ments with associated leisure, F&B and retail offerings. Chairman and general manager, Falconcity of Wonders, HE Salem Almoosa declared: “Our latest cooperation with

with a host of key speakers lined up for the show’s newly

leading global accommodation solutions provider, Oak-

introduced, regionally focused Inspiration Zones.

wood Worldwide, to operate the hotel and serviced apart-

The opening day will see the first session – ‘Expo 2020

ments in the SAM Polaris and SAM Vega Pyramids forms

Taking Responsibility for Environmental Impacts - Water

part of our continuing efforts to sustain global interest in

and Energy’ – occur, with senior vice president of com-

Dubai’s real estate landscape.”

mercial, Expo 2020 Dubai, Gillian Hamburger leading the discussion. Senior director, WTM London, Simon Press shared: “Over the last decade, the tourism industry in the Middle East has grown ten-fold. "The developments have been incredible with the tallest buildings and tallest hotels; revolutionary transport infrastructure; theme parks and leisure attractions that are the envy of the rest of the world,” he added.

DINING DESTINATION DEBUT Speaking on the opening

MALAYSIA FIRST TIMER Malaysia-based Pavilion Group is set to debut its first hospitality project on December 1, 2018 – Pavilion Hotel Kuala Lumpur Managed by Banyan Tree.

following.”

was general manager, First

Meanwhile, Thomson

Central Hotel Suites, Wael El

shared that the hotel no-

Behi: “BEASTRO’s approach is

ticed a gap in the market

to adapt the great principles

for an innovative concept

of deformalised dining, being

that embraces a more

around great food, approach-

lively, quirky and ap-

able and engaged service

proachable vibe.

and a fun environment, and

“Focusing on a com-

Dubai’s First Central Hotel Suites has opened its arms

combining it with very market

fort-food heavy menu at

to its new all-day dining venue – BEASTRO.

friendly pricing.”

market disrupting prices,

The idea for the one-of-a-kind venue was conceived

He continued: “We are

we are confident BEAS-

by First Central Hotel Suites’ executive chef, Patrick

very excited to have the very

TRO will be unbeatable in

Lanteigne, and was developed by F&B concept devel-

first BEASTRO in Dubai and

terms of positioning for

Lumpur is situated 13 floors above Pavilion Kuala

opment and performance manager, The First Group,

are confident it will create a

the offering we have,”

Lumpur, the major six-storey shopping centre, adjacent

Rachel Thomson.

strong and loyal customer

she said.

Housing 325 rooms and suites, Pavilion Hotel Kuala

to the Couture Precinct extension, in the heart of the capital. The hotel is conveniently located near popular attractions such as Bukit Bintang street, as well as dining and nightlife experiences such as Jalan Alor and Changkat Bukit Bintang.

500,000 AND COUNTING recently achieved a major milestone of

loyalty programme include all properties under

500,000 members.

Address Hotels + Resorts, Vida Hotels and Re-

Launched in 2016, the multi-tier loyalty scheme of-

sorts and Rove Hotels. Members can also collect

travellers and holidaymakers – even locals – looking for

fers members unprecedented value and makes it easy

points when dining out at a range of restaurants

a pampering staycation.”

for them to collect and redeem points.

and lounges at both brands, including Arabian

Speaking on the first-of-its-kind project was general manager, Pavilion Hotel Kuala Lumpur and Banyan Tree Kuala Lumpur, Anders Dimblad: “Pavilion Hotel Kuala Lumpur is in an ideal hotel destination for business

maar’s loyalty programme, U By Emaar,

Hotel brands participating in the U By Emaar

Key facilities at the hotel include three F&B facilities,

A number of rewards and special benefits across

Ranches Golf Club, Dubai Polo & Equestrian Club,

a ballroom accommodating up to 500 persons, the Ban-

more than 55 of Emaar’s hotel restaurant, leisure and

At.Mosphere at Burj Khalifa and Sean Connolly at

yan Tree Spa, the Sky Gym, a rooftop infinity pool and

entertainment brands are available to members.

Dubai Opera.

the Banyan Tree Gallery.

8 November 2018

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NEWS

SPOTLIGHT ON TECHNOLOGY

THRIVING CROATIAN CITY roatia’s capital, Zagreb, is

The organisers of the Arabian Travel Market

emerging as a leading tour-

(ATM) 2019 have announced cutting-edge tech-

istic destination.

nology and innovation as the official themes

The Zagreb Tourist Board (ZTB)

during the event, which takes place from April

recorded 1,289,944 visitors in 2017

28 to May 1.

– a total of 2,283,478 overnight

Latest research by Colliers International re-

stays. These statistics mark an

vealed that personalisation Artificial Intelligence

increase of 17 per cent in arrivals

(AI) is anticipated to increase hotel revenues

and 15 per cent in overnight stays.

by over 10 per cent and reduce costs by more

The positive growth is continu-

than 15 per cent – with hotel operators expecting

ing on throughout this year, with

technology such as voice and facial recognition,

Zagreb having welcomed 908,067

virtual reality and biometrics to be mainstream

tourist arrivals and 1,638,061 over-

festival (June), Zagreb Classic festival (July) and

by 2025.

night stays from January to Au-

Courtyards (July).

Discussing the defining evolutions of hospitality technology, the Travel Tech Show will return to ATM 2019, with dedicated international exhibitors and an influential agenda of discussions and debates in the Travel Tech Theatre. “The spotlight theme will be launched as a platform to create awareness and inspire the travel and hospitality industry about the next generation of technology, while bringing together senior travel executives to meet and conduct business with innovative tech providers,”

The spotlight theme will be launched as a platform to create awareness and inspire.

gust 2018, an increase of nine per

CEO, Zagreb Tourist Board, Martina Bienenfeld

cent in arrivals and 11 per cent in

exclusively told TTG: “We will continue with the

overnight stays. Key source mar-

promotion of our main events and various offers

kets included the USA, Germany,

through online and offline platforms, focusing on

South Korea, Italy and Spain.

markets with direct flights to Zagreb, as well as to

ZTB is currently focusing on the

Asian and the North American countries.”

promotion of major events and

said exhibition director ME, ATM, Danielle Curtis.

Participation at events such as WTM 2018, as

exhibitions within the city, such

well as the organisation of workshops and familiar-

as the Festival of Lights, Zagreb

isation trips for journalists and tour operators, are

(March), Hermitage in Zagreb ex-

initiatives pivotal to the tourism board’s general

hibition (April-July), Design District

objective of promoting Zagreb as a leading desti-

Zagreb festival (June), INmusic

nation among fierce competition.

Sanur I Ubud I Nusa Dua I Jimbaran ...where life is a private celebration

MORE ABOUT US

kayumanisresort

10 November 2018

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INTERVIEW

SUSTAINABLE AUTHENTICITY

The quintessence of natural beauty, Slovenia is proving that eco-conscious tourism is as fulfilling as any other kind. Director general, Slovenian Tourist Board, Maja Pak speaks to Aleksandra Wood about the organisationâ&#x20AC;&#x2122;s passionate endeavours and dauntless strategies

INTERVIEW : Please share with us some of Slovenia’s latest

Slovenia’s tourism is focused on providing authentic and sustainable experiences based on the principles of ‘green’, ‘active’ and ‘healthy’ travel.

tourism updates. What’s new? Slovenia’s tourism is focused on providing authentic and sustainable experiences based on the principles of ‘green’, ‘active’ and ‘healthy’ travel. Numerous new developments, initiatives and campaigns have been launched to promote this. Thanks to innovative concepts, our work has been noticed on a global scale. It is worth noting that earlier this year at ITB Berlin, Slovenia was ranked among the World's Top 10 Sustainable Destinations 2018 and ranked ‘Best in Europe’ for tourism sustainability. Some of our latest activities include the Green Scheme of Slovenian Tourism initiative, which is awarded to green

tour of our capital, Ljubljana, in combination with a

destinations, providers, parks and agencies within Slovenia

stay at a leading spa resort and also a stay at a family

markets? Are there any unexplored

wishing to leave a beneficial impact on the environment and

tourism farm, so that children can experience rural life

markets you are looking at?

local community.

and the workings of a farm.

To date, Slovenia offers a total of 37 destinations, 22 providers, three natural parks and two agencies, which

A winter campaign has also been launched for families.

the accreditation and quality and sustainability ratings are

and over 11.9 million overnight stays, which : What makes Slovenia extra special? Why should travellers visit?

internationally-recognised. Furthermore, Slovenia is a world pioneer in the

In 2017, tourist accommodation facilities recorded over 4.7 million tourist arrivals

comply with the green strategy, providing a great level of trust for both consumers and travel trade partners, as

: What are your current source

is 13 per cent more in terms of arrivals and 11 per cent more in terms of overnight stays compared to 2016. Within these figures,

Thanks to numerous health-giving natural springs and

foreign tourists generated almost eight

development of apitourism – also known as ‘Honeybee’

waters, Slovenia has long been considered a perfect

million of all overnight stays (67 per cent of

tourism. As a country that is home to 9,600 beekeepers,

destination for those seeking opportunities to increase

the total), resulting in 14 per cent more than

12,500 apiaries and nearly 170,000 hive colonies, we are

their health and wellbeing. Our expertise in both

in 2016.

the first, and as of yet, only country to certify apitourism

medical and wellness tourism has resulted in many

providers. Through this offering, visitors are able

comprehensive programmes for preventing lifestyle

arrivals and a 14 per cent increase when

to experience activities such as honey trails, candle-making

diseases. They are based on the individual and holistic

compared to 2016.

workshops and beekeeping classes.

treatment and combine modern medicine with natural

According to arrivals, the key markets

This equated to over 3.4 million tourist

I am also very proud to say that Slovenia has proposed

therapeutic factors and traditional medicine. But this

were Austria (10.5 per cent), Italy (15.8 per

the establishment of the World Bee Day, celebrated on May

is not the only thing that makes Slovenia so special;

cent), Germany (10.9 per cent), Croatia (five

20. We hope that World Bee Day will raise the awareness for

the country’s diversity is the main characteristic which

per cent) and Serbia (three per cent).

the need to protect biodiversity and recognise the effects

distinguishes it from other countries. For a relatively

that intensive agricultural methods can have on our global

small country in size, Slovenia offers a number

visitor statistics from the Middle East per

honeybee crisis.

of activities to satisfy even the most demanding

se. This makes it difficult to determine exact

travellers, be it in terms of food, landscape or

visitor trends from each specific region.

infrastructure.

Nevertheless, the Gulf countries have been

Slovenia is also positioned at the world’s forefront for ‘glamping’ – or glamourous camping experiences. Glamping experts and the Slovenian Tourist Board recently unveiled plans for a global quality certification scheme in glamping. The new project, entitled ‘WORLD OF GLAMPING’,

Unfortunately, we do not currently record

targeted by the Slovenia Tourist Board as : What is the tourism forecast for the next couple of years?

introduces rules and criteria which will enable glamping

an emerging market, which we strategically and proactively want to engage in. During this time, our industry stakeholders, such

properties worldwide to position themselves on the market,

We love our green country and thus focus on

as hotels and inbound tour operators, have

while improving orderliness and transparency for users.

maintaining natural and cultural treasures. This is

informed us that all reports show that the

why our development is based on the concept of

numbers and business from the region have

sustainability and high-quality services. In this way, we

been growing strongly.

: Talk to me about the importance of the MENA market to Slovenia’s tourism industry. What measures are

will succeed in realising the vision of Slovenia as an

you taking to entice this region?

attractive tourist destination for five-star experiences and the objective of the planned number of incoming

The MENA market is an important emerging market for Slovenia, as we strive to introduce the destination as a ‘new’

: Finally, what can a MENA traveller look forward to when visiting Slovenia?

foreign tourists. The 2018/2019 Work Programme of the Slovenian

Slovenia has been extremely well received

boutique hotspot, offering five-star experiences for both

Tourist Board is based on strategic development and

by visitors from the MENA region to date,

leisure and MICE visitors. To this end, we have numerous

marketing guidelines.

thanks to our great cultural and festival

marketing and destination awareness programmes specifically

The key objectives are: increasing Slovenia’s

attractions, pristine nature, excellent organic

targeting the MENA market, and have been doing so through

recognisability and image as a tourist destination

produce and cuisine, family attractions and

our partner in the region, AVIAREPS, since 2016.

under the ‘I feel Slovenia’ brand; sustainable growth

hospitality.

In addition to participating at regional events such as

by increasing arrivals and overnight stays throughout

the Arabian Travel Market and Riyadh Travel Fair, we also

the year (365 days of Slovenian tourism); geographic

architecturally stunning capital, Ljubljana,

participate in regional roadshows and conduct many ongoing

dispersion of flows across Slovenia – also with the

other must visits for MENA travellers include

familiarisation tours with leading tour operators and agencies

support of implementing the concept of our four macro

a visit to Lake Bled, considered one of the

from the GCC, allowing them to experience Slovenia first

destinations; increasing consumption by extending

world’s most beautiful scenes with its famous

hand, which will help develop new MICE itineraries.

the average duration of stay, as well as strengthening

island in the lake; a visit to the Postojna Cave,

In addition to wandering the streets of our

products with higher added value; and focusing on

with its train ride within the cave system; a

campaign packages for visitors from the region. They include

high-end visitors seeking high-quality, diverse and

visit to one of our many castles; and a visit to

a summer holiday package with a complimentary walking city

active experiences, peace and personal benefits.

one of our thermal spa resorts.

We have developed a number of special consumer

November 2018

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DESTINATION ABU DHABI

OUTSHINING COMPETITION

bu Dhabi – the UAE’s major cultural and commercial hub, and the epicentre of the nation’s political and industrial activities – has undergone expeditious development and urbanisation in recent years, to transform into an advanced metropolis. The emirate has proven itself to be a strong contributor to the UAE’s global acclaim, with its tourism portfolio outshining other regional players with an ever-growing list of advancements. General manager, Khalidiya Palace Rayhaan by Rotana, Eleni Tsolakou told TTG: “The tourism industry in Abu Dhabi has seen an amazing growth period of over 40 years. Its strategic location as a cultural and economic bridge between East and West has been a driver for growth. There has never been a better time to discover this authentic Arabian destination.”

Abu Dhabi is giving tourism destinations worldwide a run for their money, amidst a wave of game-changing developments and cutting-edge innovations to its sophisticated tourism offering. Aleksandra Wood discovers

Abu Dhabi has invested heavily in infrastructure, new events, technology and innovation, in a bid to create a fully immersive traveller experience. “By working with partners across the public and private sectors, the Department of Culture and Tourism – Abu Dhabi has been spearheading various initiatives focused on unlocking opportunities in the travel sector across the emirate,” executive director tourism sector, Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi), HE Sultan Al Mutawa Al Dhaheri disclosed. “These initiatives

DESTINATION ABU DHABI contribute to cementing tourism’s role as a key pillar in the UAE’s diversification plan.” From January to August 2018, the emirate re-

Further to this, Abu Dhabi is set to witness the debut of the premier all-inclusive, all-exclusive resort – Rixos

ments globally, which has steadily increased since

Saadiyat – part of the award-winning Turkish hospitality

its massive $236 billion worldwide spurt in 2013.

corded a healthy 5.8 per cent year-on-year increase

brand, Rixos Hotels, while Jumeirah at Saadiyat Island

in the total number of hotel guests, reaching 3.3

Resort is slated for a November 2019 opening.

million. Meanwhile, Chinese and Indian markets no-

adventure tourism, one of the fastest growing seg-

Setting Abu Dhabi apart from its neighbouring emir-

According to HE Al Dhaheri, the Authority is partnering with Adventure Travel Trade Association to focus on various categories of activities

ticeably increased during this period, contributing a

ates is its incredibly profuse portfolio of leisure and

within the adventure tourism space, including

dramatic rise of new or repeat hotel guests. Visitors

entertainment attractions that have firmly placed the

‘Emirati Culture Experiences’ – an initiative which

from China climbed by 13 per cent, making it the larg-

city on global tourists’ bucket lists. One such attraction

offers visitors to the emirate a selection of 20 dif-

est overseas market for inbound guests, whilst India

is its multi-purpose leisure, shopping and entertainment

ferent tours and experiences designed and led by

arrivals rose by 18 per cent year-on-year, and so

destination, Yas Island, which is home to tremendous

Emirati nationals; an Airbnb tie-up – whereby all 20

cemented the market’s position as the second larg-

theme parks and unique attractions to thrill travellers of

Emirati Experiences are now included on Airbnb’s

est provider of inbound guests for the emirate’s 162

all types.

popular global platform for the first time; and an

hotels and hotel apartments. HE Al Dhaheri of DCT Abu Dhabi elucidated: “Both

The destination just recently introduced its latest spectacle, Warner Bros. World Abu Dhabi, the first of its

China and India are tier one markets that make up

kind in the Middle East, which is set to catapult the emir-

substantial shares of our total number of annual

ate among the world's top entertainment contenders.

guests, and as such, we will continue to target our

“Another new cultural phenomenon in the pipeline

off-road driving hub and set routes – with beginner, intermediate and advanced levels available. “The Department of Culture and Tourism – Abu Dhabi constantly strives to cater to travellers’ rapidly changing needs, stay abreast of new tourism

marketing campaigns there, along with other major

for Abu Dhabi is the Guggenheim Museum, designed by

trends and find opportunities for Abu Dhabi to lev-

markets, and maintain traction in increasing already

Pritzker prize-winning architect, Frank Gehry,” Tsolakou

erage its resources and natural landmarks to offer

impressive visitor numbers.”

shared with TTG. “The building will have spectacular

unique experiences,” he concluded.

Testament to this are DCT Abu Dhabi’s recently

views of the Saadiyat Cultural District and Arabian Gulf

concluded initiatives – ‘Abu Dhabi Week in China’ and

in its prominent location, surrounded almost entirely by

Tsolakou, who said: “Khalidiya Palace Rayhaan by

‘Abu Dhabi Week in India’, which aimed to capitalise

water.”

Rotana is expecting to close the fourth quarter

on the outstanding growth from the two key markets.

with an average occupancy rate of over 80 per cent – a significant number in measuring popular-

FUTURE PROSPECTS

However, the wavelength of efforts is not limited

ity of a hotel destination. Overall, we anticipate the

to any market, as HE Al Dhaheri explained: “We are

level of growth in tourism to remain strong, with

continuing to prioritise driving tourism to Abu Dhabi

For the remainder of the year, Abu Dhabi has robust

from the region, specifically Saudi Arabia, as well as

plans for its tourism industry, involving an explorative

other key markets, including Germany, the UK and

move into an up-and-coming trend: medical tourism.

the US, for which the emirate continues to be a destination of choice, given our diverse offerings.”

AUDACIOUS ADVANCEMENTS

Echoing HE Al Dhaheri’s positive sentiments was

“Medical tourism is another aspect that we see great

total overnight stays expected to increase.” A wealth of developments and innovations, enticing new trends to be uncovered and a bright

potential for growth. In partnership with the Department

forecast for the future all make up the recipe

of Health – Abu Dhabi, this year, the capital will launch

for a thriving touristic destination indeed, as

a medical tourism portal, with the aim to grow the num-

Abu Dhabi continues to expand its outreach

ber of medical tourists visiting the UAE to benefit from

across the globe.

world-class healthcare services, as well as enjoy a relax‘To change the majority, one must start from oneself’ is the known saying, and DCT Abu Dhabi has

ing recovery period,” shared HE Al Dhaheri. Similarly, the emirate has diverted its attention to

taken this fully into perspective. The Authority has launched a brand-new global destination marketing campaign, building on the success of the previous ‘Your Extraordinary Story’ campaign. A new app has also been introduced – the Culture App – representing a comprehensive new digital initiative, which will act as a ‘one-stop’ reference for all cultural information on Abu Dhabi. And the reign of technology does not stop there; HE Al Dhaheri revealed: “We are constantly working to enhance visitor experiences more directly, by introducing a series of cutting-edge Virtual Reality experiences, available online and at our 4D experiential installations, which we take to all our overseas exhibitions.” Adding to this, Abu Dhabi has invested in Augmented Reality technology, which is to be implemented at Qasr Al Hosn – the UAE’s oldest historical building – upon its reopening this year, in order to provide users with unique experiences and additional information derived from the available historic assets. Bolstering the list of quality accommodation is also high on this resilient emirate’s agenda. The city is gearing up for the new EDITION – Abu Dhabi and

Another new cultural phenomenon in the pipeline for Abu Dhabi is the Guggenheim Museum, designed by Pritzker prizewinning architect, Frank Gehry.

recently welcomed the brand-new Royal M hotel, situated in the trendy Al Bateen Marina. November 2018

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DESTINATION ABU DHABI

GAME-CHANGING PREMIER REGIONAL EVENT UNION Etihad Airways’ loyalty

with Air Europa. Guests can

Abu Dhabi National Exhibitions Company (ADNEC) and

programme, Etihad

additionally redeem miles

Bonnier Corporation have formalised a Memorandum of

Guest, has joined forces

for tickets across Air Eu-

Understanding (MoU) to host the Sand Sports Super Show

with Air Europa to en-

ropa’s network.

Middle East at the Abu Dhabi National Exhibition Center in

hance benefits for its

REINFORCED PARTNERSHIP

members.

Managing director, Etihad

2020.

Guest, Yasser Al Yousuf de-

The MoU was signed by group CEO, ADNEC, Humaid Ma-

Members can now

clared: “It is very exciting to

tar Al Dhaheri, and senior vice president – events, Bonnier

earn and spend Etihad

see yet another valued part-

Corporation, Jonathan Moore, at the Sand Sports Super

Guest Miles when travel-

ner like Air Europa join the

Show.

ling with the Spanish

Etihad Guest programme to

Yas Island, the UAE’s popular family leisure and entertain-

airline, as well as ac-

further enhance its

pleased to sign this agreement to attract one of the world's

ment destination, has expanded its partnership with the

cumulate miles on code-

attractiveness, as Etihad

leading sand sports events, which will be held for the first

Abu Dhabi Commercial Bank (ADCB) to feature new deals

share flights operated

already connects our guests

time in the Middle East. The MoU underscores ADNEC’s

exclusively available for ADCB customers.

and marketed by Etihad

through Madrid, followed by

strong capability to provide the ideal venues that attract

Airways in cooperation

Barcelona later this year.”

global events and exhibitions from various sectors.”

The partnership, which was first formed in 2016, originally

On the collaboration, Al Dhaheri remarked: “We are

included Yas Island’s Ferrari World Abu Dhabi and Yas Waterworld Abu Dhabi, and has now been updated to include the newly opened Warner Bros. World Abu Dhabi, along with

We are pleased to sign this agreement to attract one of the world's leading sand sports events.

other upcoming Yas Island projects. Holders of ADCB’s credit and debit cards can make the most of a host of unique benefits and offers at the region’s leading theme parks. Cardholding visitors will benefit from a year-round 15 per cent discount on general admission tickets, annual passes and merchandise purchases at the three Yas Island theme parks, and 10 per cent off F&B.

ABU DHABI MEGA FAM TRIP

LIFESTYLE AND WELLNESS INITIATIVE

The Department of Culture and Tourism

famous Emirates Palace, tours of

– Abu Dhabi (DCT Abu Dhabi) welcomed

the Louvre Abu Dhabi and Warner

38 UK-based agents to the UAE capital

Bros. World Abu Dhabi, and various

last month for a culture-fuelled, four-night

desert activities.

bu Dhabi Airports

ceiving cholesterol, blood

health checks on partici-

mega-familiarisation trip, in cooperation

recently held a

pressure and blood sugar

pating employees.

with Etihad Airways.

healthy lifestyle

level checks from certified

and wellness event at Al Bateen Executive Airport for staff and stakeholders.

Senior vice president,

Representatives from Hayes & Jarvis,

“We are now in our fourth year of hosting our Mega Fam from the UK and Ireland in conjunction

strategy and communica-

Flightcentre, Travelbag/Netflights, Hays

with Etihad Airways,” said regional

tions, Abu Dhabi Airports,

Travel, Barrhead, Wexas Travel and ITC,

promotion Europe and Americas

brought in a group of its

Mohammed Abdullah Al

among others, participated in the trip.

section manager, promotion and

nurses. Universal Hospital medical team, ranging

Katheeri declared: “We are

held in partnership with

from cardiology specialists

committed to ensuring the

Dhabi’s renowned upscale properties, such

Detlef Haner. “Its popularity with

‘Let’s Go Gym’ and ‘Medi-

and general practitioners,

development of our em-

as the Grand Hyatt, Jumeirah at Etihad

front-line sellers from our key tour

clinic Hospital’. Attendees

to hold awareness sessions

ployees, their families, our

Towers, Bab Al Qasr and St. Regis Abu

operators and agents goes from

of the full-day session

with employees discussing

stakeholders and the wider

Dhabi on the Corniche, and Yas Hotel, Yas

strength to strength, which is testa-

were provided introduc-

heart diseases and ways

community. This extends

Rotana, Centro Yas Island, Crowne Plaza,

ment to the many exciting develop-

tions to Body Mass Index

to prevent it. The medi-

to encouraging healthy

Radisson Blu and Park Inn on Yas Island.

ments in hotels, family entertain-

(BMI), in addition to re-

cal team also carried out

lifestyles where possible.”

The delegation also enjoyed visits to the

ment and culture in Abu Dhabi.”

The programme was

16 November 2018

The guests experienced some of Abu

ttgmena.com

overseas offices, DCT Abu Dhabi,

ON LOCATION EGYPT

TOURISM POWERHOUSE

Egypt’s tourism sector is radiating positivity left, right and centre, with exciting developments paving the way to further success. Tatiana Tsierkezou catches up with industry stakeholders to uncover some of the country’s most exciting news

COMMITTED TO THE ENVIRONMENT An ecologically-minded establishment, Camel Dive Club & Hotel in Sharm El Shaikh is passionate about preserving the environment. Sales and marketing manager, Ornella Ditel speaks to TTG about the property’s latest CSR initiative In May of this year, Camel Dive Club & Hotel implemented a procedure that

our high level of customer service and guest satisfac-

straw, as well as other single-use plastic

is both pioneering and innovative within the tourism industry in Egypt.

tion by our actions, which we believe are required to

items, by explaining why it is detrimental

assist in preserving the neighbouring Red Sea and

to the environment, with a special focus on

Desert regions.

desert and marine environments.

Not only did all of our food and beverage outlets (Pomodoro restaurant, Camel Bar, Vanilla Café) cease the use of plastic straws and stirrers, we

The average number of children of our

also decided not to serve any straws with the majority of our drinks across

This unique project has given us the opportunity

all our outlets (151 is the total number of drinks included on our menus, ex-

to educate and inspire our international guests, staff

Egyptian employees is three per person,

cluding beers and water), in order to communicate the concept that straws

members and local community.

which means that the long tail of our eco

are not really essential for a satisfactory drinking experience. Through deep and thorough research, we were able to provide our

We are targeting all our employees, our guests and our local and international communities with this

message has the potential to reach a considerable number of local youngsters too. We want everyone to be aware that they

guests with an eco-friendly alternative for drinks that may require a straw

project. We would like them to be aware of the dam-

(such as cocktails with crushed ice or milkshakes,) in the form of reusable

age that is being done to the entire world through

do not necessarily need a straw in their

stainless-steel straws.

single-use plastics. We would like all individuals we

drink to enjoy it, and that if they do require

have access to to think twice before using a plastic

a straw, it does not need to be plastic.

This was very important to us, as we were not prepared to compromise

18 November 2018

ttgmena.com

ON LOCATION EGYPT

CONFIDENCE IN EGYPT DEVELOPMENTS AND INSIGHT Baron Hotels and Re-

and MICE events.” The hotel group is also

sorts is developing 140

: What’s new with Concorde El Salam Hotels Egypt?

gearing up for two new

and savvy marketing tac-

Hotel Heliopolis, Cairo.

five-star properties in the

tics. Loyalty programmes,

Red Sea area of Egypt,

privileges and upgrading

erty is being transformed

each home to 350 rooms

the quality of our services

into a luxurious, boutique-

and suites.

are all cementing guest

When quizzed about how

style property, following

satisfaction.” He further noted that

an extensive renovation

Baron Hotels and Resorts

project.

is staying ahead of Egypt’s

the hospitality expert is

Vice president, Baron

fierce hospitality competi-

regularly implementing

Hotels and Resorts, Sherif

tion, Shahein said: “We are

product refreshments to

Shahein told TTG: “The

keeping our products in

leverage guest satisfaction

property will mainly target

the view of our partners

with upgrades to various

corporate, business men

and clients all the time,

facilities.

: Which markets are key to Concorde El Salam Hotels Egypt? How do you ensure they stay loyal to the

We are currently building a new

paigns, digital platforms

additional rooms at Baron Not only this; the prop-

Executive assistant manager, in charge of F&B, Concorde El Salam Hotels Egypt, Simon Penhaligan updated TTG on the hotel group’s very latest news, while sharing his opinion on Egypt’s flourishing tourism industry

through social media cam-

brand?

multi-purpose conference, meeting

PRESTIGIOUS ACCOLADE

and wedding venue, which will be

GCC and Asian travellers are key to our

equipped to host up to 600 guests.

business. We carefully create tailor made

For the sixth year in a row, Kimidar Tours was crowned ‘Egypt’s Leading Travel Agency’

packages to suit the different markets.

at the recent World Travel Awards.

: How has 2018 been for

Another area we are focused on is our

General manager, Kimidar Tours, Adel Taha enthused on the accolade: “We are thrilled

loyalty programmes, to ensure we have

to win this top prestigious World Travel Award for the sixth year in a row, which en-

repeat guests.

hances our leadership positioning in the market and endorses our success across more

Following on from the upturn in

We are also focusing on our local market

than 35 years. This accolade grants us an extra layer of credibility and accreditation.”

2017, tourism in Egypt has continued

and F&B trends, which are changing daily.

to pick up in 2018. Confidence

The local F&B consumer is moving away

has started to be restored and we

from hotels and going to free-standing

have seen growth in the European

restaurants, that’s why we focus on

markets, as well as a number of

our free-standing restaurants and are

large investments and projects that

always looking for new development and

are in the pipeline for the country.

management contracts.

Egypt’s tourism industry?

: Why should tourists opt to

FABULOUS TRANSFORMATION

: Finally, what’s in store for

visit Egypt?

Egypt’s hospitality industry?

The Egyptian hospitality sector

There is a healthy pipeline of new

supports tourism by offering an

hospitality projects that are expected to

uncommon luxury experience at

reach completion in the next few years.

affordable prices. After the floating

The hospitality projects are spread across

of the Egyptian pound, Egypt has

various cities in Egypt, with Cairo having

become a more affordable and

the highest percentage of construction

attractive market.

activities.

follows the inauguration of the all-inclusive

Medical tourism is quite popular in

With the current exchange rate, Cairo is

property’s Aqua Park and its integrated re-

the resort now houses an additional 256

the Heliopolis district, attracting

turning into a shopper’s paradise, with

sort expansion.

rooms, which join its existing 783.

guests, as well as domestic and

many new malls opening and more to

General manager, Rixos Premium Sea-

Elbaba said: “The new guest rooms were

regional medical and pharmaceutical

come. This has opened up a new market

gate, Semih Elbaba commented: “With all

conceived to elevate relaxation. Every little

conventions.

segment for vacation shoppers.

the new offerings coming onboard, we

detail has been thoughtfully designed.”

November 2018

n era of change, Rixos Seagate

are transforming the iconic Rixos Seagate

Sharm has been rebranded to

Sharm into a world-class lifestyle destina-

Rixos Premium Seagate.

tion, Rixos Premium Seagate, poised to

This game-changing development closely

ttgmena.com

achieve cult status within the region.” Following an in-depth elevation project,

SPOTLIGHT INDIAN OCEAN

THIS IS

PARADISE Not content with resting on the laurels of its natural product, the Indian Ocean is constantly evolving to take in new trends and welcome emerging feeder markets. By Emily Millett ith pristine reefs, turquoise waters,

seek spiritual hideaways and romantic escapes (such as

trump cards for the Indian Ocean, and a number

endless private islands and palm

honeymooners, weddings or couples), and thrill-seekers.

of hotels are expanding their offerings to

fringed shores, the Indian Ocean is

We also see many new trends such as guests who are

encapsulate this market segment, as Nijhawan

no stranger to tourism popularity.

on tours around Asia, with the Maldives being just one

told TTG: “We recently introduced the Surf

pit stop.”

Seaplane transfer, whereby a surfer can take

But in a bid to maintain and uphold its reputation, the region is working to improve its tourism services and embrace new trends. “We feel that the opening of new airline routes

a seaplane and surf at any of the three wave

ONCE-IN-A-LIFETIME EXPERIENCE

points, thereby positioning Niyama as a surf paradise. Off the beaten track with uncrowded

to the Maldives and the recent inauguration of

One area that is definitely seeing a continued rise

waves and high-quality breaks, Niyama Private

the domestic airport have made travel to nearby

in popularity and demand in the Indian Ocean is the

Islands has also recently introduced a series of

islands within the Indian Ocean more affordable,”

experiential travel niche, with hospitality providers

surf options and tailored services that invite

director of PR and communications, Niyama

tailoring their offerings around this ubiquitous trend.

professional and novice surfers alike to enjoy

Private Islands, Deveekaa Nijhawan told TTG. “We

“We created a selection of personalised experiences

adrenaline-charged activities right on their

have seen trends such as leisure, business, active

that add to the all-inclusive-luxury concept, which

doorstep. Surfers can expect a consistent set of

travellers and wellness increase in the past year,

have been designed to deliver ‘Anything. Anytime.

around five average surfable waves rolling out

and are forecasting further growth in the coming

Anywhere’,” said general manager, Kudadoo Maldives

every five minutes and no crowds.”

year. There has also been a growth in the family

Private Island, Bradley Calder. “Each activity focuses on

and honeymoon segment as well.”

individuality, privacy and personal choice.”

According to Nijhawan, to cater to the needs

Created with the couples market in mind, the resort

The hotel also offers jet pack activities and private boat excursions for sunset fishing, dolphin cruising, snorkelling and more. With some of the most impressive reefs and

of these trends, the resort is introducing new

has introduced ‘Escapism at Dream Island’, a desert

activities, wellness offerings and dining concepts,

island experience with no-one else present, while

sea life in the world, the Indian Ocean is also

as well as wedding and honeymoon packages, to

additional experiences available include swimming with

witnessing an increase in scuba diving travellers.

meet the growing demand.

manta rays, kite surfing or diving with turtles.

“Travellers to the Indian Ocean these days

“Your personal Dive Butler will create your private

“For the more adventurous travellers, our PADI and SSI accredited five-star rated dive

tend to fit into a few groups,” said head of PR

water experiences, including the exploration of the

centre – Sea Explorer – can open a world

and marketing, Reethi Faru Resort, Filaidhoo,

incredible underwater world around the island,” added

of submerged islands, dramatic overhangs,

Raa Atoll, Maldives, Zayan Fayaz. “These include

Calder.

underwater walls and sea caves to explore,”

travellers who embark on culinary adventures,

Indeed, active and water-based experiences are key

20 November 2018

ttgmena.com

commented Fayaz. “There are more experiences

SPOTLIGHT INDIAN OCEAN the discerning Middle Eastern traveller

Yuji Yamazaki has designed and created a stunning Mosque on the island of Kudadoo, with our Arabic guests specifically in mind.

with extended families.” Kudadoo Maldives Private Island is also honing in on the growing MENA traveller, and offers a wide range of services and amenities specifically geared towards this group. Calder said: “We are targeting the world globally as the Maldives is very accessible, but of course we’re keeping a special eye on the MENA region. Apart from our unscripted

available at our watersports centre, including a relaxed

families at Centara Grand Island Resort & Spa Maldives can take part

dining offering, Yuji Yamazaki has

pursuit of paddle boarding, parasailing above the crystal-

in a wide range of watersports, including water skiing, wake boarding,

designed and created a stunning

clear ocean and excursions with dolphins.”

banana boating, parasailing and sunset fishing.

Mosque on the island of Kudadoo, with our Arabic guests specifically

Centara Ras Fushi Resort & Spa and Centara Grand Island Resort & Spa Maldives offer a range of diving and snorkelling packages, including unique experiences such

CATERING FOR MENA

in mind. Guests can also arrive by their own private yacht, arranged in

as whale shark spotting and underwater adventures in a

The Indian Ocean has a soft spot for the burgeoning MENA market – a

advance, which I’m sure many MENA

semi-submarine.

market that appreciates its sense of privacy and family orientated

residents will appreciate. And let’s not

offerings.

forget Kudadoo can be fully rented

With the ‘Gold All-Inclusive’ package at Centara Ras Fushi Resort & Spa, qualified guests can enjoy up to three

Commenting on the facilities at Niyama Private Islands that are

exclusively.”

dives per villa, per week. Diving is also featured as part

particularly popular amongst the MENA arrivals, Nijhawan said: “The

of the ‘Ultimate All-Inclusive’ package at Centara Grand

jewel in the resort’s crown is the magnificent Crescent, a playground of

The Indian Ocean is keeping up with

Island Resort & Spa Maldives, allowing families to enjoy

five ultra-chic villas, all with private pools, for up to 14 adults and eight

current trends, promising each and

up to three dives per person, per week. Both resorts also

children. Boasting a private chef, two butlers, a housekeeper and a host

every visitor magical adventures

offer unlimited snorkelling opportunities.

of complimentary activities, including a sunset cruise and movies under

that will forever be ingrained in their

the stars, this over-water sanctuary is the perfect paradise retreat for

memories.

When they are not discovering the underwater world,

November 2018

ttgmena.com

FOCUS ON TURKEY

DISTINCT DESTINATION S tanding at the crossroads of two

continents, Turkey’s culture, cuisine and history reflects this incredible

diversity and distinctness, enriching its

appeal as a tourism destination and its ability to attract travellers from all corners of the globe.

Its all-round appeal, coupled with the fall in the value of the Turkish Lira, has resulted in a tourism surge for the destination recently. According to statistics released by Turkey’s

A force to be reckoned with, Turkey’s reputation as a top tourism destination is steadfast. Natalie Hami reports

particular, as well as Germany, Russia and the CIS. Referring specifically to the MENA market, Dursun told

TTG: “The Middle East has traditionally been a mature source market for Bodrum, and Mandarin Oriental, Bodrum has developed its presence in this market further since its opening in summer 2014.” He added: “With the Middle East being one of our top five source markets, we have increased the number of Arabic speaking colleagues on property, which we aim to further boost for the 2019 season.”

Ministry of Culture and Tourism, from January to

Links between the Middle East and Turkey have also

August 2018, the number of foreign visitors to the

been improved by the destination’s flag carrier, Turkish

destination increased by 22.92 per cent compared

Airlines. The airline recently introduced three flights per

to the same period last year. Meanwhile, in August

week from Istanbul Sabiha Gokcen to Doha, while Istanbul

of this year, the number of visitors rose by 15.56

our guests can experience the local tastes,

per cent compared to the corresponding month

local beauties and our culture,” he said.

in 2017.

Meanwhile, sales and marketing director,

to Beirut flights have been increased to 28 per week. Dursun further noted that beyond the unique MENA market, Mandarin Oriental, Bodrum will also be turning

Voyage Hotels, Cengiz Sayir told TTG: “Our

its attention to emerging markets such as Asia and Latin

infrastructure with the launch of Istanbul New

customer satisfaction-orientated service

America. “We would of course like to maintain our success

Airport, which is currently in its final stages. The

approach will continue into 2019, as meeting

in welcoming guests from the Middle East, while at the

airport is set to serve 90 million passengers

the expectations of our guests is the first and

same time enhancing our performance with emerging

upon completion of its first phase, and will also

most important principal in our missions.”

markets for Bodrum, such as Asia and Latin America,” he

Turkey will be further enhancing its tourism

host around 100 leading retailers. Situated in the

He explained that setting the bar higher in

said.

northern part of the city, the momumental project

quality and service is a mission for the group,

is expected to host over 100 airlines providing air

which will be unveiling a freshly-renovated

Antonatos echoed a similar sentiment, noting that the

links to more than 300 destinations.

hotel next year.

upscale property’s main markets are currently the CIS,

In terms of meeting guest expectations,

VISITOR APPEAL Turkey has long been known for its impeccable

Caresse, A Luxury Collection Resort and Spa, Bodrum’s

Europe, North America and the Middle East. However,

Sayir further noted that the hotel chain aims

wishing to reach out to international travellers even

to do so through its various concept hotels.

further, the hotel will be focusing on the Asian and South

“Couples, seniors, families with children

American markets.

hospitality, which it continues to cultivate,

and golfers are more than welcome to have

“We plan on using our communication channels to meet

with the destination garnering interest from

an amazing and unforgettable experience in

with our third parties in Europe, the CIS, the US and MENA

international heavyweights looking to invest in

Voyage Resorts.”

markets to reach our target audience. This is our main

new properties. Bolstering the destination’s luxury credentials

Reaping the benefits of a destination rich in history and culture, at Caresse, A Luxury

strategy for 2019,” Antonatos explained to TTG. Meanwhile, luxury DMC Blue Phoenix Travel will be

was the recent opening of Sofa Hotel Istanbul,

Collection Resort and Spa, Bodrum, guests

catering to a number of global markets, including Europe,

located in the city’s chic shopping district,

can expect to be taken on a ‘transformative

Latin America, the US, Australia and New Zealand,

Nisantasi, as well as the launch of The Bodrum

journey’ which will ‘touch their spirits and

according to Gokdeniz.

EDITION, featuring 102 stunningly appointed

enrich their lives’, according to the property’s

guestrooms. In addition, Millennium Hotels and

general manager, Makis Antonatos.

Resorts announced its latest project in Turkey, Grand Millennium Konya City – the first Grand

“We will continue to provide high-end services with local touches,” he added.

Armed with unrivalled charm, Turkey remains true to its tourism industry and continues to lure visitors to its shores in increasing numbers.

Millennium property in the country. Openings aside, TTG caught up with a number

GLOBAL REACH

of travel and tourism stakeholders, who pride themselves on their top-quality services, to find

Turkey’s tourism stakeholders are reaping the

out how they are keeping their products fresh and

benefits of the destination’s strategic location

enticing.

between two continents by reaching out to

Zooming into the buzzing capital city of Istanbul, founder, Blue Phoenix Travel, Ufuk

According to general manager, Harun

Gokdeniz explained that the luxury DMC provides

Dursun, Mandarin Oriental, Bodrum, the luxury

varying types of tours, however, in an effort

property has had a strong market mix this

to provide a better quality of service, over the

year, with around 25 per cent of its guests

next few months it will be focusing on upscale,

being locals. However, the remaining 75 per

experience-based tours.

cent hailed from key markets such as the

“We will provide special programmes so that

feeder markets far and wide.

US, the UK, the Middle East and the GCC in

November 2018

ttgmena.com

The Middle East is one of our top five source markets.

FOCUS ON TURKEY

STRATEGIC MOVES

UPSCALE ENHANCEMENT The five-star Mandarin Oriental, Bodrum is looking forward to an exciting 2019. “We have plans to add additional keys to our room/villa

Turkish Airlines and

will be able to fly

brücken to Munich,

flybmi have launched

on from Istanbul to

Oslo to Aberdeen and

a new codeshare

Brussels, Paris, Dus-

Hamburg, and Dus-

partnership, providing

seldorf, Hamburg and

seldorf and Paris to

business and leisure

Oslo, as part of the

Bristol.

travellers the oppor-

agreement.

Chief commercial

In return, Turkish

officer, flybmi, Jochen

inventory by building brand-new villas available as three-,

tunity to book via fly-

four- and five-bedroom standalone units, with private out-

bmi and enjoy travel

Airlines customers

Schnadt said: “This

door swimming pools and breath-taking views over Paradise

from Manchester,

will enjoy the benefits

new codeshare with

Bay,” general manager, Harun Dursun told TTG.

London Heathrow and

of flying on eight of

Turkish Airlines ena-

Dublin to Turkey.

flybmi’s European

bles our customers

routes, including

to book flights to Is-

Radisson Blu recently celebrated

codeshare will also

inbound routes from

tanbul via flybmi.com,

the opening of its latest hotel in Tur-

open up routes within

Brussels to Newcastle

taking us to Turkey

key, this time in Trabzon.

additions next season again. This includes the development

Europe for flybmi,

and East Midlands,

for the first time in

of an exciting partnership with Gymboree Play & Music,

whereby customers

Norrköping and Saar-

the airline’s history.”

He noted that the property will be enticing visitors with new culinary highlights and spa offers, as well as family orientated programmes. “Mandarin Oriental, Bodrum has a lot of new and exciting

Furthermore, the

allowing us to offer tailored programmes to different age

MODERN FLARE The 162-room Radisson Blu Hotel, Trabzon is located in Boztepe, the city's cultural heart.

groups at the resort’s Kids’ Club.”

The property features rooms and

Referring to gastronomic delights, Dursun told TTG that guests can look forward to enticing new menus at the resort’s eight F&B outlets.

suites of varying types, including

GRAND WELCOME

family rooms and rooms with sea and city views. Guests will have the chance to dine at two restaurants: Kolcuoglu

REVAMP UNDERWAY

and Queen. Kolcuoglu serves up delicious Turkish kebab specialties, while Queen is an international à la carte restaurant, serving breakfast, lunch and dinner. Leisure facilities at the Radisson Blu Hotel, Trabzon include a spa and wellness centre, in addition to a gym and indoor and outdoor swimming pools. Equipped to accommodate the lu-

ollowing a $120 million invest-

feature the group’s new genera-

ment, the 350-key Elite World

tion meeting concept ‘Business to

crative MICE market, the hotel offers

Asia Hotel in Kucukyali, Istan-

Happiness’.

five conference rooms and a ballroom capable of hosting over 1,200

bul is ready to welcome guests.

Sinik said: “Elite World Asia Ho-

Offering visitors views of the

tel is going to be a concept hotel.

people. The ballroom space can also

ituated in the town of

Sayir revealed that the

Belek on the southern

renovation work includes

Princes’ Islands, the luxury 350-

It will provide the business world

be divided into two rooms, making it

Mediterranean coast,

renewed and redesigned

room property will be focusing on

with something beyond standards.

ideal for business functions or social

Voyage Belek Golf and Spa

rooms, dressing rooms in

the business and leisure markets.

We will inject ‘happiness’ into busi-

events.

will soon be re-opening its

guest rooms, along with

doors with a new design.

closed air-conditioned

able MICE industry, the hotel is

the faces of those who are spend-

dle East,Middle Turkey and Africa,

The property’s sales and

areas for all outdoor à la

equipped with a state-of-the-art

ing hours at meetings behind

Radisson Hotel Group, Tim Cordon

marketing director, Cengiz

carte restaurants, an en-

ballroom and 11 meeting halls, with

closed doors, frequently leaving

said: "We're excited to open our first

Sayir exclusively told TTG:

riched minibar and bever-

the capacity to host a total of 1,500

for business trips and thinking that

Radisson Blu in Trabzon and grow

“We decided to renovate

age menu, 24-hour à la

people. Meanwhile, its 300-person

it is impossible to relax and have

the presence of Europe's largest

Voyage Belek Golf & Spa in

carte service, a new bar

capacity poolside area offers the

fun in a fast-tempo working life.”

upper upscale hotel brand on the

accordance with our guests’

and a new playground.

ideal space for weddings, parties and

feedback. We are on a count-

Meanwhile, wellness en-

cocktails.

down and we will open its

thusiasts will be able to

doors with a new design.”

enjoy the new spa.

With plans to tap into the profit-

ness meetings and bring a smile to

Elite World Asia Hotel additionally boasts a variety of dining

According to CEO, Elite World Hotels, Unsal Sinik, the property will November 2018

ttgmena.com

Area senior vicepresident - Mid-

northeast coastline of Turkey.” This recent opening boosts Radis-

options and theFit Life Spa and

son Hotel Group’s portfolio to 21 ho-

Health Center.

tels in operation in the country.

REGIONAL ROUND UP

OPENING IN DHOFAR man has opened

holding company), Roula

its arms to the

Jouny: “We have come

brand new, 237

to Oman with the aim

key KAIRABA Mirbat

of capturing some of its

Resort in the Dhofar

growing high-end tour-

region.

ism market. Oman is the

A project by Germany’s

11th hotel market we enter

MP Hotels, the new hotel

and also the beginning

is the very first property

of our commercial rap-

to launch under the KAIR-

port with this beautiful

ABA Hotels & Resorts

country.”

brand.

Larnaka Tourism Board

fact that our region’s

in store for Larnaka.

new squares in the city and

new hotel can make the

is attending this year’s

popularity is rising

The ex-refinery area

the villages, the construction

was CEO, MP Hotels and

most of a number of

World Travel Market

year by year. New city

will be transformed

of wave-breakers and

chairman, Meeting Point

onsite restaurants and

London to shed light on

and boutique hotels,

into a high-quality

numerous road network

International (MP Hotels’

bars, as well as a pool.

Larnaka and all it has

as well as agrotourist

touristic, residential

improvements, are in the

to offer.

establishments, are

and entertainment

pipeline.

opening up, and more

area, and the Port and

to TTG was chairman,

are about to operate in

Marina are set to be re-

plans include the creation

Larnaka Tourism Board,

the next couple

developed. Meanwhile,

of a new artificial reef,

Dinos Lefkaritis: “Larnaka

of years.”

infrastructural projects,

sports centres, museums,

such as the expansion

conference centres, outdoor

Enthusing on the launch

Those staying at the

IMPRESSIVE DEVELOPMENTS

Speaking exclusively

is entering an era where

Lefkaritis shared that

Lefkaritis shared that other

its full potential will be

there are numerous

of coastal pedestrian

gyms, archaeological

realised. It’s already a

tourism-related projects

paths, the creation of

excavations and much more.

24 November 2018

ttgmena.com

REGIONAL ROUND UP

FOCUS ON NORTH AFRICA

TRUE QATARI HOSPITALITY

A MINUTE WITH… General manager, Arabian Adventures, Samir Mehta

Radisson Hotel Group will be enhancing its North Africa portfolio with two new properties. The first is the Radisson Blu Hotel, Casablanca

At Arabian Adventures, we

in Morocco, which is expected to open its doors

continue to invest in devel-

for business in 2019. The hotel will stand in

oping new products, new

Casablanca’s business district and will be in close

markets and new partners.

proximity to the city’s major attractions. As well as

We have just introduced

coming Al Wakra

rooms, the hotel is home

update and brochure for

destination to all

district recently

to five restaurants and

2018/19. Following the suc-

segments – leisure,

welcomed the Souq Al

lounges; Tivoli Spa; a

cessful launch of a wildlife

MICE, leisure groups,

Wakra Hotel Qatar, by

multipurpose boardroom;

night safari, this winter we

cruise, sports and local

not been revealed yet. This property will represent

Tivoli, which stands within

and a business centre

are introducing a walking

events – and our

Radisson Hotel Group’s debut in the Tunisian

two former heritage

available in each building.

tour of old Dubai in the tra-

business is accordingly

capital city.

houses.

120 keys, it will comprise a restaurant and two bars, a fully equipped gym, a beauty salon and 456m of 2

meeting space. The second North African property is the Park Inn by Radisson Tunis, Tunisia, whose opening date has

Park Inn by Radisson Tunis will house 102 rooms,

atar’s up-and-

Ideal for those wishing

As well as 101 guest

our new tours and activities

and promote our

ditional Al Seef and Al Fahidi

structured with

Qatar, by Tivoli offers

areas. In addition, we have

dedicated units and

Souq Al Wakra Hotel

a restaurant and a rooftop bar, a gym and 261m of

to immerse themselves

direct access to the

introduced a tour of Abu

experts for these

extensive meeting space, including three conference

in the country’s culture,

adjacent Al Wakra public

Dhabi and the Louvre Abu

segments.

rooms, three meeting rooms and a boardroom.

the property offers

beach and promenade,

Dhabi, as well as a heritage

traditional Qatari

while Hamad International

tour of Sharjah.

plans for a total of 10 hotels on the African

hospitality, entwined with

Airport is a mere

continent this year.

contemporary elements.

15-minute drive away.

In total, Radisson Hotel Group has confirmed

26 November 2018

ttgmena.com

Arabian Adventures’ strategy is to develop

We aim to continue investing in technology to enhance our digital footprint.

REGIONAL ROUND UP

OPENING IN THE CITY

FIVE-YEAR ALLIANCE

Hospitality Group, Sameer Ahmed: “There is something about Dubai that’s inexplicable. There everyone here,

RENTAL EXPERT

and new activities

Jordan’s Green Motion – an award-winning car rental

and events are

franchise– is attending this year’s World Travel Market

constantly being

London to shed light on the future of mobility. Speaking

developed that are

to TTG was executive director, Green Motion Jordan,

is something for

In October, Al Ansari

fascinating and

Lebanese travel agency, Kurban Travel, has formalised a

Renata Al-Mughrabi: “Hiring a car from Green Motion

excite people.”

five-year partnership with Sabre Corporation.

‘Jordan’ gives each and every customer the opportunity

Ahmed explained

to play their part in reducing CO2 emissions relating to

Following this new agreement, the agency will now gain

Hospitality Group celebrated

to TTG that Dubai’s

access to Sabre’s game-changing technology. It will use

vehicle rental, while enjoying the highest levels of car

the launch of Tulip Al Barsha

tourism industry has

Sabre’s global distribution system (GDS) to shop, book

hire service at industry leading rates.”

Hotel Apartments in Dubai.

rapidly progressed

and manage travel content from 400 airlines, 900,000

and developed over

hotels and 40 car rental brands.

The property is home to 90 superior room apartments

the last decade.

Referring to the company’s mission at WTM London, Al-Mughrabi said: “There will be time and space to talk

General manager, Kurban Travel, Selim Boutros said:

to the Green Motion International staff with seating and

“It is our vision to continuously provide tailor-made travel

refreshments, plus the opportunity for guests to watch a

some of the city’s most popular

history and tourists

services that not only meet our customers’ needs and

short film to help introduce Green Motion and our plans

destinations.

are constantly

budgets, but exceed their expectations every time. We

for the future.”

returning back for

remain committed to providing the best prices, premium

more," he concluded.

service and specialised travel industry expertise."

and is within arm’s reach of

Referring to Dubai’s charm was senior manager, Al Ansari

“Dubai is making

Green Motion Jordan (Sadeen Rent A Car) is part of Sadeen Group in Jordan.

OMANI HOSPITALITY TREASURE

HIGH-FASHION PROJECT IN DUBAI

Director of Sales and Marketing, Anantara Al Jabal Al Akhdar Resort, Firas Rashid updates TTG on the stunning resort’s latest news and its message at WTM

ICO International, the strategic investment arm of Dubai’s DAMAC Properties, confirmed an international hospitality partnership with global fashion house, Roberto Cavalli

Group, last month. This exciting collaboration will result in the debut of AYKON Hotels in Dubai, with interior designs by Roberto Cavalli. Construction of the first AYKON Hotels property is scheduled to commence at the start of 2019 in the Al Sofouh, Dubai Marina development, with a finishing date set for 2023. It will house 220 rooms, a stunning infinity pool overlooking Palm Jumeirah, a private majlis and premium F&B outlets.

: What’s new in the world of Anantara Al Jabal Al Akhdar Resort? We have completed the second phase of our rock wall to make it the ultimate experience for rock climbers. Visitors can enjoy 200 metres of via feratta, ending with Oman’s first two ziplines. It is not for the faint hearted.

: What noteworthy travel trends

Roberto Cavalli unifies the world of fashion, interior and lifestyle.

have you picked up on so far this year? : What is your message at this year’s World

Chairman, DAMAC Properties, Hussain Sajwani said: “Through the The need for a comprehensive package

joyful spirit of the authentic Roberto Cavalli brand, we plan to meet

that includes dining, spa, recreation and

market demands for familiar touch points, while offering guests

We want to share this year’s achievements and

extraordinary experiences such as a can-

distinctive experiences.”

awards with tour operators, and highlight how we

yon drive, cinema under the stars or a pic-

have enhanced the guest experience with various

nic on the rocks. Our guests also yearn for

Ferraris: "Roberto Cavalli unifies the world of fashion, interior and

activities, food, spa, recreation and more. [The re-

traditional Omani experiences that can be

lifestyle, combining the most elegant expressions of luxury with

sort can be found at Stand ME600, booth 8].

found at the resort.

distinct glamour.”

Travel Market London?

28 November 2018

ttgmena.com

Also commenting was CEO, Roberto Cavalli Group, Gian Giacomo

REGIONAL ROUND UP

FRUITFUL YEAR

INCREDIBLE TRANSFORMATION Cyprus’ St. Raphael

winter’s final closure and

Resort is attending

renovation.

this year’s World Travel

“The renovation of

Market London to shed

our rooms will soon be

light on its new look

brought to a completion,”

and upgraded portfolio.

said Demetriou. “Our

The hotel’s general

Captain’s Bar area will

REOPENING A GEM

manager, Demetris

be completed with the

Al Bustan Palace, A Ritz-Carlton Hotel has reopened

empinski Summerland in Beirut has had a

Demetriou told TTG:

revamp of the indoor

for business in Oman, following an enhancement

successful 2018 so far, according to the hotel’s

“We are going to

area, after the addition

project which included the redesign of rooms and

director of sales and marketing, Nadia Madi.

London to introduce

of a stunning terrace.

suites, upgraded Ritz Kids experiences and new culinary options.

the new St. Raphael

Moreover, we will be

an impact on our tourism level, however, in the

Resort and Marina.

addressing the reception

second quarter, there was political stability that

It is fully renovated,

area and the lobby, thus

Hotel, Katrin Herz said: “Al Bustan Palace, a Ritz-Carlton

made Lebanon a target again for touristic leisure,”

updated and upgraded,

completing the overall

Hotel has been an iconic property in Oman for more than

she explained. “We are proud to say that 2018’s

and ready to welcome

look and feel of the entry

30 years and we are delighted to introduce the newly

financial results are very satisfying and are actually

and pamper its guests.”

of the hotel.”

reimagined hotel to the local and global community.”

“2018 started with a political challenge that had

better than last year’s. This is due to the different

Over the past three

General manager, Al Bustan Palace, A Ritz-Carlton

He added that that

All of the hotel’s rooms and suites now offer an

strategies implemented to adapt to the situations that

years, the property

hotel’s F&B portfolio

elevated level of luxury, as well as state-of-the-art

are occurring in Lebanon, as well as our continuous

has been undergoing

will be welcoming new

technology, while children can enjoy a refreshed Ritz

enhancement for the property.

improvements

concepts, while super

Kids programme and a new outdoor Family Aqua Land.

and renovations,

luxury accommodation

Other developments include enhancements to the hotel’s

2018, Kempinski Summerland upgraded its facilities by

all of which will be

will be introduced on the

F&B portfolio, while the hotel’s Grand Ballroom and

introducing a 360-view ballroom concept.

culminating with this

12th floor.

meeting rooms have undergone a renovation.

Eager to keep its offering fresh, at the beginning of

November 2018

ttgmena.com

REGIONAL ROUND UP

ROUTE ADJUSTMENTS

REGIONAL HOSPITALITY

FOCUS ON WEDDINGS

A specialist in mountain, beachfront, desert and

Following a noticeable

the subcontinent, and we look

boutique spa resorts, InnovationZ Hospitality Group

rise in demand for

forward to promoting it.”

has a number of exciting projects in the pipeline.

MICE services, Farhat

Farhat International

International Tours

Tours & Travels is keen on

Zogbi elaborated: “We have three projects on the

& Travels (inbound

promoting Bahrain to the CIS

drawing board for consulting and operational services

division) is strongly

markets. “We will participate

CEO, InnovationZ Hospitality Group, Robert

in Lebanon, the Kingdom of Bahrain and on Iran’s Kish

focusing on the

in all the major travel

Saudi Arabian Airlines (SAUDIA) has made some

Island. These include a mountain boutique spa resort, a

wedding segment.

exhibitions in CIS countries,

adjustments to a number of its most popular routes, to

theme park resort and a city cluster-dining concept.”

The company’s CEO

Meanwhile, Oman has been a significant company

and managing director,

tourism authorities to conduct

Mushtak Abdulgafoor,

roadshows,” Abdulgafoor

services from three-times-weekly to four-times weekly

told TTG: “We have

noted.

flights, in order to accommodate a noticeably larger

started a new segment,

cater for demand. The carrier recently boosted its Jeddah-Singapore

number of travellers. From December 10, 2018, until January 13, 2019, the airline will be adopting two additional nonstop flights to Los Angeles. Meanwhile, from December 18, 2018, until January 13,

focus, according to Zogbi.

We have three projects on the drawing board. “We shall continue to actively target the growing

which is the wedding destination section. We are recognised by the Bahrain Tourism Authority

2019, SAUDIA will be adding an additional 115 seats to its

Omani market. The Ocean Blue Beach House

as a preferred agent

five-times-weekly Jeddah-Manchester route, due to the

restaurant in Oman is in the final construction stage

for weddings. The

route being operated by a larger Boeing 777-300ER.

at the five-star Crowne Plaza Resort Salalah, and our

Kingdom of Bahrain

most recent completed project entailed the rebranding

is now a very popular

Abu Dhabi frequency, which will boost flights to eight

and repositioning of a new wellness and spa centre,

wedding destination in

each week.

The Villa Wellness & Spa.

the region, as well as in

Other updates include an additional weekly Jeddah-

30 November 2018

DETERMINED AND FOCUSED

A minute with… director general, Fujairah Tourism & Antiquities Authority, Saeed Al Samahi

as well as encourage their

The Kingdom of Bahrain is now a very popular wedding destination.

Our mission at WTM London is to invite travellers to visit the emirate of Fujairah as a tourist destination. We have a strategic plan for attracting tourists from Asian and European countries, and

Fujairah Tourism & Antiquities Authority is always

negotiating business

seeking to develop and modernise in the field of

agreements and

tourism and heritage. There are new tourism projects

contracts with a number

coming from hotels, entertainment facilities and

of tour operators for the

shopping centres serving the hotel sector. We also

purpose of operating

want to attract more tourists from Europe and Asia,

charter flights from

including Scandinavian countries and China.

countries such as India,

Our mission at WTM London is to invite travellers to

the Netherlands, Poland

visit the emirate of Fujairah as a tourist destination,

and the Czech Republic

with cultural, historical sites, heritage elements

for the 2018-2019

and beaches available throughout the year.

season.

ttgmena.com

REGIONAL ROUND UP

THE VALUE OF ‘DIGITAL’

EYEING UK AND IRELAND POTENTIAL

iragan Palace

Palace Kempinski Istanbul,

process for accommoda-

The SCTDA will unveil its tourism

Kempinski

Elif Derya Bakkal told TTG:

tion, services or a holi-

strategy for the UK and Irish markets

Istanbul

“Digital platforms continue

day destination.

for 2018-2019 at the World Travel

“We also truly be-

praises the usefulness

to be extremely important.

of digital platforms,

They allow us to share

lieve that luxury always

highlight its travel trade initiatives aimed

which have proven to

direct information with

requires an emotional

at supporting the Sharjah Tourism

be ideal for promoting

our current and potential

connection, which can

Vision 2021 at the event. Sharjah’s core

the hotel’s luxury of-

clients swiftly and effi-

only be provided with

destination product themes – family,

fering to travellers the

ciently.”

the special touch of

culture, soft adventure and eco-tourism –

Bakkal noted that digital

personalised service,”

will be under the spotlight.

platforms definitely inspire

Bakkal added. “There-

many travellers during

fore, the combination of

designed to attract more visitors from

their decision-making

timesaver actions, such

the UK and Irish markets to the emirate,

as digital sources and

and includes a comprehensive education

world over. Director of sales and marketing, Ciragan

personalised service, is a key trend and will continue to be important.”

Market London 2018. SCTDA will also

The new trade campaign has been

Chairman, Sharjah Commerce and Tourism Development Authority

and engagement programme, which will also be showcased during SCTDA’s participation at WTM. We continue to work closely with key tourism partners to

(SCTDA), HE Khalid

further maximise growth opportunities

Jasim Al Midfa shares the

and the growth targets for the UK

authority’s message at this

market, thus helping to support the

year’s WTM London 2018

all-encompassing Sharjah Tourism Vision 2021.

November 2018

ttgmena.com

REGIONAL ROUND UP

DIGITAL ERA

ENHANCING A CELEBRATED PROPERTY

FRUITFUL 2018 Hotels has had

Russia and the CIS

an exciting 2018

markets are still top

so far, with a

source markets for

game-changing opening

Ajman in general, while

in Q2 having paved the

a significant increase in

way for a successful

Scandinavian and Baltic

remainder of the year.

travellers has been

Last month, Oman celebrated the reopening of Crowne

noticed.

Plaza Muscat, following a 100-day renovation project.

Speaking to TTG exclusively was cluster

Eager to further

Corporate sales and marketing director, Le Royal Hotel Management Company, Joyce Mouawad shares her opinion on the digitisation of hospitality

The property now offers guests enhanced facilities,

general manager,

entice European

including a brand-new arrival experience with a porte-

This era belongs to digitisation. We can't be trapped in

Ramada Hotel &

markets, the property

cochere and an extended contemporary lobby. Adding

our comfort zone – we need to react to this virtual world

Suites Ajman, Ramada

will be heavily promoted

to this, guests can opt to dine at one of the hotel’s

and look to the future.

Beach Hotel Ajman

at this year’s WTM

expanded restaurant terraces or at its suspended

and Wyndham Garden

London.

restaurant, ‘The Edge’. Hotel visitors can now also soak

now, and the evolution is so quick. How will things change

in Crowne Plaza Muscat's double infinity pool, which

and what will be the outcome in 10 years from now? Have

offers breath-taking views of the sea.

we ever thought about that?

Ajman Corniche, Iftikhar

“We have been

It's true that we have been in this era for over a decade

Hamdani: “We opened

actively promoting the

Wyndham Garden Ajman

hotel for the past two

Corniche in Q2, and so

editions of WTM London.

Corvest commented: “As one of the first hotels in

created smart meeting room concepts, a commercial app

far, we have received a

Now that the property

the city, Crowne Plaza Muscat has become an iconic

and an online shop, and all of this complements our mas-

positive response from

has finally opened,

representation of Oman’s world-renowned hospitality.

sive online presence.

the European market.”

we are doubling our

Following a successful 100-day renovation, we are

efforts," Hamdani said.

ready for the next chapter of our journey.”

He explained that

Area general manager, Crowne Plaza Muscat, Herve

#YEAROFCHANGE Gulf Air’s CEO, Krešimir Kučko brings TTG up to speed with the airline’s latest news and its message at the World Travel Market London 2018

At Le Royal, we are reacting slowly but surely. We have

Consequently, all of our services have transformed from manual to digital.

Airshow, taking place from November 14-16, and the 2019 season of the Formula 1 Grand Prix, hosted in Bahrain in March next year. We are also keen to familiarise the London market with our new product and services, in particular, our superior Falcon Gold cabin. : What will your main strategy be for the end of 2018 and beginning of 2019? Gulf Air unveiled its new corporate strategy for 2018 and beyond, highlighting safety, network growth, innovation, human resources, customer focus, revenue versus cost, and most significantly, the national carrier’s role as a contributor and key driver of the local economy, as it promotes Bahrain globally and operates as its ambassador worldwide. By the end of 2018, six new aircraft will enter the airline’s fleet. With this development, major positive change is on the

ensure it maintains one of the youngest fleets in

horizon. Gulf Air’s new fleet will be outfitted with superior

the region, while building upon its award-winning

on-board products and services, with aspirations to be best

The airline has defined 2018 as the

reliability, on-time performance, and product and

in class across both its wide and narrow body fleet. Gulf Air’s

#YearOfChange, as it involved many changes to

service standards. Last summer, Gulf Air launched

new business class offering will compete with the first class

the business, such as a new brand, new livery,

direct flights to six new destinations with flights to

standard of other airlines, a product we refer to as a class of

new fleet, new uniforms, new destinations and

Bangalore and Calicut in India, Alexandria and Sharm

its own, while its economy class product will afford enhanced

a new strategy. By the end of 2018, the airline

El Sheikh in Egypt, Casablanca in Morocco and Baku

onboard comfort.

will receive five Boeing 787-9 Dreamliners and

in Azerbaijan.

: What is new with Gulf Air?

Gulf Air’s new fleet, new network and new products and services represent the ‘Gulf Air of tomorrow’. The airline has

one Airbus A320neo aircraft. The new and highly anticipated fleet entry, the airline’s Boeing 787-9 Dreamliner, serves Gulf Air’s double daily

: What is your message at this year’s World

strategic growth planned from 2019-2023, during which it will strengthen its regional base, and then supplement that with

Travel Market London?

an expanded network that will reach various points across the

London Heathrow service and five weekly flights to Casablanca, offering increased capacity and

At an international event such as WTM, one of

globe. This includes: Asia Pacific, Europe, Africa, the Indian

enhanced on-board products and services. The

our main objectives is to promote the Kingdom of

Subcontinent and, ultimately, North America. By 2023, Gulf

national carrier’s incoming aircraft orders will

Bahrain through the upcoming Bahrain International

Air’s reach will have expanded to over 60 destinations.

32 November 2018

ttgmena.com

REGIONAL ROUND UP

TAKING IRAN TO LONDON

Iran Doostan Tours is in gear for this year’s World Travel Market London, where it will be shedding light on its new services and products, while

UPGRADES ON THE WAY

additionally putting the spotlight on Iran as the ideal option for a holiday. Speaking to TTG was marketing manager, Iran Doostan Tours, Saeed Azam: “We will introduce the real image of Iran to the world, promoting it as a safe place with friendly people and numerous cultural and natural attractions, including 23

General manager,

instance, has exciting plans

UNESCO Heritage Cultural and Natural Sites. We

Mövenpick Resort &

for a soft renovation, starting

wish to represent Iran as a proper destination for

Spa Tala Bay Aqaba

in Q4, which will elevate our

all kinds of tastes in all four seasons.”

and Mövenpick Resort

product offering, including

When asked about trends, Azam shared that in

& Residences Aqaba,

dining outlets, apartments and

recent years, travellers have been opting for more

Dan Benzaquen talks

guestrooms.

local, traditional accommodation in Iran, rather

to TTG about exciting

than hotels. “They prefer to choose a destination where they can interact more with the local community. As a result, and according to our experience with the tours and the market research we have done, we have tried to include local houses and guest houses more than ever in itineraries.” Azam told TTG that Iran Doostan Tours has also been focused on organising tours to a number of local festivals and ceremonies, allowing tourists to

properties

ttgmena.com

resort, Mövenpick Resort & Spa Tala Bay Aqaba is continuously enhancing its family programme by adding

reat things are

unique facilities and activities

coming for Mövenpick

catering not only to kids, but

Resort & Spa Tala Bay

all age groups. Recent add-ons

Aqaba and Mövenpick Resort

include an inflatable sports

& Residences Aqaba.

arena, an outdoor cinema, a

Mövenpick Resort & Residences Aqaba, for

mingle with Iran’s locals.

November 2018

projects at both

As Jordan’s premier family

giant sumo, as well as zorbing and snooker facilities.

PEOPLE ON THE MOVE

new hotel manager of SwissBelresidences Juffair. Ardeleanu brings over 18 years of experience to his new role, having begun his career at the JW Marriott Bucharest in 2000. He previously served as the general manager of One Bahrain Hospitality WLL and was the advisor of the chairman for ITICO Group of Companies.

Al Araimi Boulevard (ABLVD), Oman’s upcoming shopping, entertainment and lifestyle destination by Al Raid Group, has appointed Hiafer Juma Hussain Al Zadjali as its CEO. Al Zadjali brings a wealth of experience in team building, leadership, client relationships and project management with him. He holds a diploma in management from the Institute of Leadership and Management – UK.

DIRECTOR OF LEARNING AND DEVELOPMENT

VICE PRESIDENT SALES AND MARKETING

Salalah Rotana Resort

Barceló Gulf, partner of

in Oman has welcomed

Barceló Hotel Group in the

Andre Viegas as its new

Middle East, has declared

director of learning and development. Viegas kicked off his career as the learning and development coordinator for ART Rotana Bahrain. He said: “I am thrilled to join such a diverse team, where I will contribute to maximising the potential of Salalah Rotana Resort.’’

ã GULF BARCELO

Teodor Ardeleanu is the

CEO

AHMAD SHABAN FERNANDEZ

ANDRE VIEGAS

SALALAH ROTANA RESORT

HOTEL MANAGER

HIAFER JUMA HUSSAIN AL ZADJALI

AL ARAIMI BOULEVARD

SWISS-BELRESIDENCES JUFFAIR

TEODOR ARDELEANU

Ahmad Shaban Fernandez its vice president sales and marketing. The Jordanian-Spanish national will work to establish commercial targets for the entirety of the region. His previous position was regional head of sales – Middle East and Africa at Rotana Hotels Management Corp.

If you have recently been promoted or appointed key staff, please visit our website...

been appointed the general manager of Manzil Downtown. Al Mashary will support the management team in driving hotel operations, namely in strategic business development and CSR initiatives. She previously worked as the assistant front office manager of Address Boulevard, and was a member of the pre-opening team of Armani Hotel Dubai.

AREA GENERAL MANAGER – SAUDI ARABIA, LEBANON, TANZANIA & DEMOCRATIC REPUBLIC OF CONGO

AREA DIRECTOR OF SALES AND MARKETING

InterContinental Doha has

Rotana has welcomed Tom

announced Dorien Smit as

Stevens as area general

the new area director of

manager – Saudi Arabia,

sales and marketing for IHG

Lebanon, Tanzania and

Northern Gulf.

Democratic Republic of

Smit will drive sales opera-

Congo.

tions, marketing initiatives

He will take charge of steer-

and revenue optimisation

ing the company’s strategic

channels for IHG hotels in Qatar, Bahrain and Kuwait. Smit previously worked as the pre-opening director of sales and marketing for Hotel Indigo Bali.

34 November 2018

ROTANA

Sharihan Al Mashary has

IHG NORTHERN GULF

MANZIL DOWNTOWN

GENERAL MANAGER

TOM STEVENS

DORIEN SMIT

agenda, implementing operational strategies across a portfolio of 15 hotels and delivering openings for the nine properties that are currently under development.

ttgmena.com

URSULA CHIDIAC

STUDIO M ARABIAN PLAZA

SHARIHAN AL MASHARY

GENERAL MANAGER Ursula Chidiac has assumed the position of general manager at Studio M Arabian Plaza in Dubai. Chidiac has worked for international hotel groups such as Le Meridien Hotels and InterContinental Hotels Group. She will lead the entire operations of the soon-to-open Studio M Arabian Plaza, overseeing F&B, rooms and sales and revenue operations.

SOCIAL HUB

Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003 EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022

SOCIAL MEDIA HIGHLIGHTS:

On October 6, 2018, the travel industry came together for the World Travel Awards Africa & Indian Ocean Gala Ceremony, which took place at the Durban International Convention Centre in South Africa. Some of Morocco’s most coveted properties were recognised with prestigious titles. Here are some of the highlights… World Travel Awards @WTravelAwards

CONTRIBUTORS Emily Millett Natalie Hami

ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074

CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026

Africa World Travel Award Winner - Morocco's Leading MICE Hotel 2018 - Mazagan Beach & Golf Resort #Morocco #Travel #Vacation #Conference #WTA

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World Travel Awards @WTravelAwards You too can wake up to a view like this at Morocco's Leading Business Hotel 2018 -Sofitel Casablanca Tour Blanche. #Casablanca #Morocco #WTA #Africa #Luxury #Travel

World Travel Awards @WTravelAwards

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Amanjena - Winner Morocco's Leading Resort 2018 announced winners at the Africa 25th World Travel Awards at the weekend. #Africa #Morocco #Marrakech #Travel #WTA #Vacation #Luxury

World Travel Awards @WTravelAwards

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World Travel Awards @WTravelAwards

Master Suite @ Kasbah Tamadot is African World Travel Award Winner of Morocco's Leading Hotel Suite 2018 #Africa #WTA #Morocco #Travel #Luxury

CREATIVE DIRECTOR Edward Beales

Maria Demetriadou mdemetriadou@ttgmena.com D: +357 24 803012

WORLD TRAVEL AWARDS AFRICA & INDIAN OCEAN

World Travel Awards @WTravelAwards

Big winner at the World Travel Awards Africa & Indian Ocean - Royal Mansour Marrakech: Morocco's Leading Hotel, Leading Luxury Hotel Villa & Morocco's Leading Riad Hotel. #Africa #Morocco #Marrakech #hotel #luxury #travel #vacation #WTA

TOP 5

Fawakay Villas – Winner of Africas World Travel Award in category of Morocco’s Leading Green Hotel 2018. This rustic yet chic retreat combines the very best of a boutique hotel and private villa holiday. #Morocco#Africa #WTA #Luxury #Travel