January 2019 by TTG MENA

DOWNLOAD NOW A L L T H E I N F OR M AT I ON Y OU N E E D F OR T H E Y E A R A H E A D

T H E B U S I N E S S O F S E L L I N G T R AV E L

JANUARY 2019

ISSUE 326

Destination KUWAIT

Analysis SOUTH AFRICA

Focused on infrastructure

Growing key tourism niches

Awareness MOROCCO

Exclusive INTERVIEW

New trends, new experiences

MeliÃ Desert Palm Dubai

LIGHTS. CAMERA. LION CITY! Glamorous, cinematic and very much alive, Singapore strives to offer global travellers modern and memorable adventures

CONTENTS > YOUR GUIDE 04

NEWS & CALENDAR

INTERVIEW

HAPPY NEW YEAR

.S. Eliot once said: “For last year's words belong to last year's language. And next year's words await another voice. And

to make an end is to make a beginning.”

DESTINATION KUWAIT

We are here at TTG MENA to bring you a new and transcending language, a voice to each and every single new travel trade announcement, be it highly

UPDATE SINGAPORE

anticipated events such as ITB Berlin in March or the ever-so-popular ATM in April; monumental new developments, such as the opening of Jumeirah

Group’s first eco-conscious hotel on page 5; or our

AWARENESS MOROCCO

riveting reports on Morocco’s touristic allure and South Africa’s enviable diversity. Our explorations

have no limits.

ANALYSIS SOUTH AFRICA

And as we work tirelessly day in and day out to

A LETTER FROM...

bring you the very latest industry buzz, you can rest assured that every new story, every new issue

PEOPLE ON THE MOVE

and every new year will indeed be a new beginning with TTG MENA.

Aleksandra Wood

To never ending beginnings!

SOCIAL HUB

MIDSCALE HOSPITALITY OPENING

Media reporter

sium, an outdoor pool and expansive deck, and a 24-hour in-house laundromat. City Walk, a high-end creative lifestyle destination, features a plethora of international retail of-

Dubai-based Rove Hotels, a joint venture be-

ferings, upscale gourmet destina-

tween Meraas and Emaar, will expand its port-

tions, residences and hotels.

folio in the emirate with the addition of Rove City Walk. Located next to the Dubai Arena, the hotel

Rove Hotels will continue to expand its presence in the emirate, with a robust pipeline of properties

is within walking distance of the iconic Burj

across Dubai, including Rove Dubai

Khalifa, The Dubai Mall, The Dubai Fountain and

Marina, Rove City Centre, Rove

Dubai Opera in Downtown Dubai, and a 15-min-

Downtown, Rove Healthcare City

ute drive from Dubai International Airport.

and Rove Trade Centre.

Rove City Walk will house 564 rooms, com-

The brand’s soon-to-open hotels

plemented by the hospitality offering at City

include Rove La Mer, Rove Mina

Walk, Meraas’ urban lifestyle destination.

Seyahi, Rove Al Marjan Island, Rove

Key facilities at the hotel will include a 24/7 coffee shop and mini mart, a modern gymna-

Aljada Sharjah and Rove King Abdullah Economic City.

January 2019

ttgmena.com

NEWS

GLORIOUS TRAVEL HUB Muscat International Airport was recognised as

Exhibition

Calendar

2019

the ‘World's Leading New Airport in 2018’ at the 25th edition of the World Travel Awards, which took place in Lisbon, Portugal. The new travel hub, which commercially launched in March 2018, spans 580,000m and is equipped 2

to serve 20 million passengers per year. Since its inauguration, the airport has been applauded for its Omani-themed architecture, advanced technology and unrivalled passenger experience. Thrilled with the accolade was CEO, Oman Airports, Sheikh Aimen bin Ahmed Al Hosni, who said: “This esteemed award recognises our efforts in writing a new chapter in our journey of excellence. Muscat International Airport aims to not only raise the bar on customer experience, but operational efficiency as well. We have worked to ensure that [the airport] is a true representation of our genuine hospitality and beautiful country.” Al Hosni further noted: “We are committed to

MARKET BREAKTHROUGH Centara Hotels &

the hotel include steam rooms and

Resorts has entered the

saunas, an indoor pool, a spacious

Qatari market with the

fitness centre, a kids’ club, a prayer

opening of its very first

room and two flexible meeting

property in the capital

rooms.

– Centara West Bay

JANUARY 16-18 SATTE, Delhi, India www.satte.in

Residences & Suites

emerging destinations in the world

Doha.

today and we are delighted to enter

The hotel stands in

JANUARY 23-27 FITUR, Madrid, Spain www.ifema.es/fitur_06/

“Doha is one of the most exciting

this important market with such an

the West Bay district,

impressive new hotel,” enthused

adjacent to the Doha

CEO, Centara Hotels and Resorts,

JANUARY 31 – FEBRUARY 3 EMITT, Istanbul, Turkey www.emittistanbul.com

Corniche and 25 minutes

Thirayuth Chirathivat.

FEBRUARY 10-12 BIT Milan, Italy bit.fieramilano.it/lang=en

and houses 265 keys,

MARCH 6-10 ITB Berlin 2019, Germany www.itb-berlin.com

bedroom apartments

APRIL 28 - MAY 1 Arabian Travel Market 2019, Dubai, UAE www.arabiantravelmarket.wtm.com

dining outlets are

away from Hamad International Airport, ranging from studios, suites, one- to threeand penthouses. A number of exquisite available for guests, including Dalchini

playing a pivotal role in realising the government’s

restaurant, which serves

ambitious national logistics strategy and becoming

progressive Indian

one of the top 20 airports in the world by 2020.”

cuisine; and Caprice, a casual, café-inspired international restaurant,

This esteemed award recognises our efforts in writing a new chapter in our journey.

among others. In-room dining is also available, with all residences comprising individual cooking and dining

NEW CAR RENTAL OUTLET One of the fastest growing regional car rental companies, Dollar, has opened a new counter at Dubai International Airport (DXB) Terminal 1. The new outlet comprises a seating area for customers, a new concept that is catching on at other counters currently found inside Terminal 1, providing a relaxing and comfortable atmosphere for a significant number of arriving and departing travellers.

facilities. Key recreational facilities featured at

FLIGHT RELAUNCH

audi Arabian Airlines (SAUDIA) has resumed flights to Calicut, India, following a notable rise in demand.

The Saudi national carrier relaunched flights to the

popular destination following a period of three and a half

Speaking on the development was general

years. It stopped services in May 2015 following runway

manager, Dollar – UAE and Oman, Marwan Al Mulla:

restrictions of wide body aircraft due to runway re-

“The demand on car rental at DXB has significantly

carpeting.

increased, especially now that we are in the tourism and festive seasons.

SAUDIA now offers nonstop services to Calicut from both Jeddah and Riyadh on a split schedule – four-times-

“Our short-term goal by opening a new counter

weekly and three-times-weekly respectively. The routes

at Terminal 1 is to attend to this demand, while our

are operated by a widebody Airbus A330-300 in a two-

long-term goal is to enhance the experience of our

class configuration, with 36 seats in business class and

customers, ensuring comfort, convenience and

262 seats in economy class.

personalised service. Car rental counters at the

As well as Calicut, SAUDIA offers flights to eight other

airport are one of the first destinations that visitors

cities in India, including Bangalore, Chennai, Cochin,

encounter, so we have to offer them the best car

Mumbai, Trivandrum, Delhi, Hyderabad and Lucknow.

renting experience.”

4 January 2019

ttgmena.com

NEWS

AIRLINE CHECK

MIDDLE EAST DEBUT

AEROFLOT

By Tatiana Tsierkezou

o my delight, I was invited to visit the stunning city of Moscow last month and decided to book my flights with Aeroflot, the Russian flag

Enhancing the UAE capital city’s high-end portfolio

carrier, which has a stellar reputation.

of hotels, The Abu Dhabi EDITION inaugurated last month, marking a significant first for the

My fare from Larnaca to Sheremetyevo International

Middle East.

Airport was an absolute bargain and was inclusive of

The property is located within the Bloom Marina

beverages, a complimentary meal (I opted for a

mixed-use development, home to premium

low-fat dinner, which was delicious), 23 kilogrammes

residences, executive serviced apartments, health

of luggage and 10 kilogrammes of hand luggage.

clubs, cafés and restaurants. The hotel offers

I am quite a nervous traveller and Aeroflot made me

discerning guests a unique, upscale environment,

feel very secure with its thorough security checks. The

with innovative features. Its design mirrors the

plane was very comfortable with plenty of leg room,

lifestyle and traditions of Emirati culture.

and a blanket awaited me at my seat. The flight, which

The Abu Dhabi EDITION comprises 198 guest

lasted just over four hours, was seamless and the air

rooms and suites, and 57 exclusive residences for

stewards were friendly, attentive and helpful.

long-stay guests. Its facilities include three award-

I will most definitely be opting to fly with Aeroflot

winning restaurants created by world-renowned

again and would recommend the airline to everyone,

chef, Tom Aikens, an international gourmet market,

especially those yearning for a comfortable flying

a lobby bar, a pool bar and a three-story ANNEX.

experience.

Other notable extras include the EDITION Spa, two purpose-built gyms, two white-tiled swimming pools,

TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

and over 900m2 of meeting and event space.

Jumeirah has partnered with Dubai-based Trust Your Water to reduce single-use

PALACE ON THE PALM

plastics, while guests are offered locally-sourced filtered still and sparkling water in their own personal reusable bottles. The hotel houses a number of F&B options,

ECO-FRIENDLY LUXURY HOSPITALITY

including the Levantineinspired TEAN; a pool bar; the Italian al fresco restaurant, Mare Mare; and an all-day dining restaurant, White. Other facilities

Emerald Palace Kempinski

Ducasse; a 3000m2 Cinq Mondes spa; kids’ and teens’

include three infinity pools,

Dubai, located on the West

clubs; the largest private cinema on Palm Jumeirah; and Skorpeus, a nightclub, lounge and live music venue.

The ideal option for

and bottle nose dolphins,

the Bodyism Wellness

Crescent of Palm Jumeirah,

those conscious of the

green or hawksbill turtles

Centre and a 2,700m2 spa.

opened last month and is

environment, Jumeirah

and dugongs, which live in

General manager,

Group celebrated the

the Saadiyat Mangroves.

Jumeirah at Saadiyat

opening of its luxurious,

Inland, gazelles, socotra

Island Resort, Linda Griffin

the palaces of 18th century

Palace is a magnificent architectural masterpiece that

eco-friendly resort on Abu

cormorants, grey herons

remarked on the launch:

Europe and offers high-end

brings European craftsmanship to the Middle East through

Dhabi’s Saadiyat Island.

and greater flamingos are

“This resort is a place like

travellers discreet service,

its design and unique guest experiences, characterised

also known to visit.

no other. Located next to

refined dining and artfully

by a product of the highest calibre. Every single detail

one of the most spectacular

curated experiences.

was carefully handcrafted; exquisite materials were

Overlooking 400m of beach and the Arabian

The property comprises

now welcoming guests. The hotel is inspired by

Excited about the opening, managing director, Emerald Palace Kempinski Dubai and Kempinski Hotel and Residences Palm Jumeirah, Sébastien Mariette said: “The

Gulf, Jumeirah at Saadiyat

293 rooms, as well as two-,

beaches in the Arabian Gulf,

As well as 391 rooms,

Island Resort grants

three- and four-bedroom

every aspect of the resort's

suites and villas, the new

visitors the opportunity

duplex villas with private

design has been influenced

property is home to eight

to feast their eyes on

pools. In keeping with the

by the beauty of this

restaurants and bars –

business facilities, including the 612m2 ‘Grand Salon

Indo-pacific humpback

eco-conscious theme,

location.”

including miX by Alain

Maximilian’ ballroom.

January 2019

ttgmena.com

meticulously selected from the best producers across Europe.” The luxury hotel also boasts function rooms and

NEWS

BUSY MONTH OF OPENINGS FOR HYATT Last month, Hyatt Hotels Corporation celebrated the launch of three hotels in the Middle East: Hyatt Place Riyadh Al Sulaimania and Hyatt House Jeddah Sari Street in Saudi Arabia, as well as Hyatt Regency Aqaba Ayla Resort in Jordan. Representing the very first Hyatt Place-branded hotel in the Kingdom, Hyatt Place Riyadh Al Sulaimania is centrally located in Riyadh. Ideal for business and leisure travellers alike, the property grants guests easy access to local attractions, including Thalya

Further bolstering its footprint

restaurants and the business district.

Located within the Marina Village, the hotel

Street and Olaya business district.

in the country, Hyatt also

It houses beautifully appointed

boasts 286 beautifully appointed guestrooms and

As well as 88 spacious guestrooms,

celebrated the opening of Hyatt

accommodation, a 24-hour workout

suites, five dining outlets, 913m2 of flexible event

including 10 suites, the hotel is home to

House Jeddah Sari Street,

room, a business centre, an outdoor

and meeting space, the 24-hour StayFit, six spa

meetings spaces with state-of-the-art

which also marked a debut of a

pool plus much more.

treatment rooms, an authentic Turkish hammam,

audio-visual equipment, a 24-hour gym,

new brand in the country. The

an outdoor rooftop swimming pool, a

hotel is located in the centre of

Hyatt Regency Aqaba Ayla Resort

infinity pool. Children can also enjoy Camp Hyatt,

jacuzzi, numerous F&B options, plus

Jeddah and is within arm’s reach

is the very first property to launch

which offers endless entertainment and child-

more.

of the shopping district, cafés,

within Aqaba’s Ayla development.

friendly games and activities.

Moving on, Jordan’s brand-new

ENHANCING STREAMLINING DUBAIEXPERIENCES JOHANNESBURG FLIGHTS

a yoga garden, a family pool and an adults-only

PLAYING HOST

In December, Oman Air officially launched its new Crew Reporting Centre at its Muscat hub.

The new facility is home to state-of-the-art baggage

handling systems, electronic check-in kiosks and security and customs scanning equipment. It will cater to the requirements of flight crews and Oman Air Operations Team, eliminating their need to access the departure terminal at Muscat International Airport. CEO, Oman Air, Eng. Abdulaziz Al Raisi declared: “We

Abu Dhabi Airports recently announced that it will be

are extremely proud to open this spectacular facility,

playing host to the Airport Council International (ACI)

which has been designed and built to provide our

Airport Exchange 2019.

operating crew with the latest technological advances

Airport Council International is the world’s only global

and the utmost convenience. Providing Oman Air with

trade representative of the airport authorities spanning

ue to noticeable

Moscow, New York and

a much-needed facility, as it caters to the increasing

the globe. The annual Airport Exchange event features

demand, Emirates

Bangkok.

demand for air travel in the region, this centre will allow

conference streams focusing on vital areas of airport

us to pursue further opportunities for growth.”

operations such as digital innovation, airport security,

Airline has replaced

The Airbus A380

its Boeing 777 Dubai-

flight offers a total of

Johannesburg service with

519 seats in a three-

several Oman Air operational offices, a duty-free area, a

an Airbus A380 service,

class configuration, with

coffee shop, rest areas and banking facilities.

boosting seat capacity by 14

429 seats in economy

event, during what will be a significant time for us as we

per cent.

class, 76 seats in

near the unveiling of one of our most important projects

business class and 14

to date. Our selection to host the 2019 edition of ACI

first class private suites.

Airport Exchange is a source of pride for Abu Dhabi

Following this development, two of

The Crew Reporting Centre will also be home to

airport operations and sustainability. CEO, Abu Dhabi Airports, Bryan Thompson commented on the exciting news: “This is a prestigious international

the four daily flights to

The Dubai-based

Johannesburg are now

carrier’s four daily

operated by the iconic A380.

flights between

Emirates Airline passengers

Johannesburg and

our mission and vision of becoming the world’s leading

can now enjoy an elevated

Dubai operate as

airports group. It contributes to our mandate of bolstering

experience to the airline’s

codeshare flights with

Abu Dhabi’s status as a global hub for business and

most popular destinations

partner, South African

leisure travellers.”

via Dubai, including London,

Airways.

6 January 2019

Airports. We look forward to welcoming the world’s airport industry and community to Abu Dhabi next year.” Thompson added: “This major event is in line with

ttgmena.com

NEWS

PREMIER THREE-STAR OPENING

he three-star Studio M Arabian Plaza in Dubai

welcomed its first guests on December 1 last year. The property is the premier Studio M in the Middle East region, as

EXPANDING HORIZONS

well as the first hotel to be introduced into the M collection portfolio Amadeus will provide the travel management company

UAE-based ATS

customers in a price-

with comprehensive travel

Travel has extended

sensitive market. With

solutions for travellers globally.

its partnership

the help of Amadeus,

“We believe that technology

with leading travel

the travel management

technology company,

company will focus

Amadeus. The two entities

under Millennium Hotels & Resorts in the UAE. The midscale hotel

launch of Studio M Arabian Plaza is Millennium

boasts 323 hotel rooms

Hotels & Resorts MEA’s strategic step in addressing

and serviced apartments,

Dubai’s growing demand for midscale properties.

is the key to realising our

alongside two dining

The hotel’s features also capture the interests of

aspirations of becoming a

outlets, meeting room

the growing market of the millennial generation

on the automation of

complete online travel suite

spaces, a lap pool and a

looking for quality-driven, trendy and technologically

fitness centre.

advanced hotels.”

its digital processes,

with the capacity to serve all

entered into a six-

utilising platforms such

channels,” deputy managing

Thrilled with the opening

year agreement

as Amadeus Touchless

director, ATS Travel, Saleem

was chief operating officer,

smart technology, whereby all hotel rooms are

that will enable ATS

Suite to streamline

Sharif remarked. “Working with

Millennium Hotels &

equipped with ports and hubs, allowing guests to

Travel to continue to

operations and boost

Amadeus will provide us with the

Resorts, Kevork Deldelian:

stream content through 43-49-inch Smart LED TVs

provide value to its

efficiency.

tools to work towards our goals.”

“The recently concluded

from their mobile phones and laptops.

MICE FIRST IN QATAR

The brand-new Studio M Arabian Plaza boasts

DISTINCTIVE ALLIANCE Singapore’s leading online travel agency, Agoda, has signed a Memorandum of Understanding (MoU) with Saudi Arabia's Ministry of Hajj and Umrah, to facilitate the Saudi Vision 2030’s goal to welcome more than 30 million pilgrims by the year 2030. Saudi Arabia's Ministry of Hajj and Umrah will now utilise Agoda's technology and travel expertise, as well as its marketing platform capabilities, intelligence tools and

SUSTAINABILITY THROUGH INNOVATION

resources. Qatar is the official host

the changing face of airport

of the Trinity Forum

retail and other consumer

advantage of a dedicated Agoda portal (agoda.com/umrah)

2019, an influential

services.

to gain access to specific hotels that have been certified

airport commercial

Chairman and founder,

Religious travellers wishing to visit the KSA can take

by the Ministry of Hajj and Umrah for Umrah visitors

revenues conference

The Moodie Davitt Report,

and pilgrims. Pilgrims will be presented with a number of

Abu Dhabi International Airport (AUH) has launched an

that is taking place in

Martin Moodie declared:

accommodation options and will be able to securely book

innovative new walkway that converts footsteps into off-

the country for the first

“We are delighted to bring

through the multilingual and multi-currency portal.

grid electricity and data, in collaboration with Pavegen (a

time.

the Trinity Forum, the

UK-based clean-tech company) and Masdar (Abu Dhabi

world’s most influential

Ministry to provide our best-in-class technology solutions,

Moodie Davitt Report,

airport commercial

as they strive to implement their 2030 Vision,” CEO, Agoda,

ACI World and ACI Asia-

revenues conference, to

John Brown stated.

16m energy harvesting construction, which connects two

Pacific, the conference

the Middle East region,

terminals at AUH. The footsteps of approximately 8,000

will be hosted by Hamad

particularly to Qatar – a

travellers per day will be recorded and converted into

International Airport

shining example of the

electrical energy to track footfall data and power lighting

(HIA), Qatar Airways and

pursuit of airport retail and

along the walkway, as they pass between terminals 1 and 3

Qatar Duty Free (QDF),

commercial excellence.

of the hub.

and will take place in

Future Energy Company). The walkway is a first for the Middle East, representing a 2

The system features screens indicating how much energy is being harvested, including a special game interface for children that shows aeroplanes rising and

Organised by The

“We are proud and honoured to have been selected by the

“Our hosts for next year’s

Doha from October 30-

Forum constantly pushed

31, 2019.

the boundaries of retail

The 2019 edition of

excellence, innovation

descending according to how much energy is being

the event will heavily

and customer service,” he

generated.

focus on F&B, as well as

concluded.

January 2019

ttgmena.com

INTERVIEW

NEW IDENTITY, NEW ERA MeliĂ Desert Palm Dubai recently opened its doors in the dazzling emirate following a massive rebranding project and is ever-eager to entice the Middle Eastern market with its Spanish allure. Speaking to Aleksandra Wood exclusively, director of sales and marketing, Camelia Binbrek breaks down the propertyâ&#x20AC;&#x2122;s most exciting aspects and its future aspirations

INTERVIEW : You have just reintroduced the former Desert Palm Dubai as Meliá Desert Palm Dubai. What inspired you to choose this particular hotel and location? With a boutique hotel of just 39 rooms, suites and private pool villas, and as a bold contrast to Dubai’s towering skyscrapers, we aimed to offer an out-ofthe-ordinary stay to our clientele, who have high expectations. We will continue to be Dubai’s hidden gem, a reputation we are proud of, and as Meliá Desert Palm Dubai, guests can expect the same spectacular surroundings. Our team is on hand to bring a sense of the familiar in an Arabia Avant-Garde manner, yet revitalised with Meliá’s 'Soul Matters' philosophy. For as long we can remember, guests seek hotels that can provide true personalised services, and the demand of understated luxury has become increasingly apparent over the years. We have been able to offer this to guests who search for a product that is off the beaten path. We believe there is a cultural shift in how we define luxury today. Building a story for a hotel that has so much history and a story to tell is a key aspect when inviting guests to enjoy that experience. Guests nowadays want personality and informality, which, when used correctly, plays an important role in cultivating a luxury experience. With Meliá Hotels International (MHI) on board, we are in a stronger position to bring a unique blend of service and hospitality, garnered over the last 60 years, to infuse the resort with a touch of Spanish flair and further elevate passionate and personable service. : Talk to me about what this

should feel somewhat informal, meaning natural to a place and the people. It seems

project entailed.

easy, but in reality, it involves a dedication It is an exciting time for the resort, with the

to refinement rather than sophistication,

introduction of new elements such as Meliá's

so there is a fine line between being too

customer service culture programme, and access

informal or too sophisticated. We are able

to Melia Rewards for our loyal guests.

to bring Spanish personality and passionate

We have been analysing key projects since the

service into Desert Palm’s story.

transition, including the re-invention of Villa Layali

Taking advantage of the proximity to

as our presidential Villa and Epicure as our all-day

the Dubai Safari park, we will continue to

dining casual chic poolside restaurant.

expand our product to the family market,

The family programme is a key focus for the resort, with the development of children’s services

offering our two-bedroom private pool residences with seasonal packages.

and facilities to provide entertainment such as an estate treasure hunt and cooking classes for the

: Please share with us some

little chefs, alongside the wellness programme for

of Meliá’s latest news. Are there any

detox and ‘clean beauty’ [offered by] Samãna Spa

other projects in the pipeline?

and The Stables Fitness Center programmes.

Meliá Hotels International is entering the : What are your aspirations for Meliá Desert

Middle East at a very exciting time, with

Palm Dubai? Where do you wish to take the

projects that will bring more value to the

hotel in the next five years?

MHI’s portfolio.

The aim is to welcome a more varied source

: What are some of the most

of markets into the property for specific room

rewarding aspects of choosing the Middle

types, based on Meliá Hotels International’s global

Eastern market for a new opening or new

networks, and to be able to penetrate markets

project?

where they have strength in. In addition, many of our guests are repeat

For any hotel group expanding their

customers, and with this comes a wonderful

presence into the Middle East, this can only

familiarity that adds to a sense of belonging

mean solid ground to further increase their

within our story walls. The atmosphere of a hotel

exposure and network.

January 2019

ttgmena.com

INTERVIEW

AIME 2019 This year’s edition of the Asia Pacific Incentives and Meetings Event (AIME) is scheduled to take place from February 18-20 at the Melbourne Convention Exhibition Centre. Event director – AIME, Talk2 Media & Events (the event and exhibition management team), Jay Martens brings Tatiana Tsierkezou up to speed with this year’s edition and what can be expected : How does AIME 2019 stand out among other regional

will form the perfect bedrock to get to know delegates and exhibitors on a different level. : In terms of speakers, is anyone interesting lined up? We have some fantastic speakers lined up

our new exhibitor stands, and with Harry the Hirer

for our Knowledge Programme to kick-start

to build an exciting networking space at the heart

AIME, and we are looking forward to having

of the exhibition; MCEC, which has gone out of

Fabian Pfortmüller, a Swiss entrepreneur and

its way to create some culinairy magic to delight

community builder, as our content weaver.

all participants; and Centium Software and its

Fabian has dedicated his career to

bespoke algorithm, to carefully match buyers

understanding communities and will be

and exhibitors through their EventsAir portal.

prompting us to consider how we can extend

We have also created an exciting programme in

the networking experiences of events to build

collaboration with PCMA and ICCA for the well-

longer-term, enduring communities.

regarded AIME Knowledge Programme. : Out of business hours, what fun : How will the show be assisting attendees with their key objective of networking and

activities will be on the agenda for those attending?

building relationships? I think people will be impressed with what we Before even stepping on the show floor, we are

have planned off the show in 2019. We’ve talked

facilitating networking by connecting buyers and

to the industry, listened to what they valued at

exhibitors to discuss their business objectives, so

AIME and what they would like to see more of.

when they meet face to face, they have already

Outside of scheduled meetings, we have

established an understanding of the shared

organised a variety of exciting industry

business opportunities. This is done through our

networking events to attend, with many hosted

Our ethos for 2019 is simple; to connect high-quality buyers with

EventsAir portal, which will carefully match 32

by our AIME partners and world-class exhibitors.

high-quality exhibitors and influence the business outcome of their

pre-scheduled appointments between buyers and

These include specially created events before

encounters.

exhibitors.

AIME opens with Melbourne Convention Bureau’s

exhibitions?

AIME stands out because it will be a true representation of the rich

We have also opened our preference selections

Uncover Melbourne, catered functions with the

mix of delegates from across APAC and the rest of the world, and will

earlier than ever before, which has provoked an

Melbourne Convention Exhibition Centre hosting

be reflective of the diversity and depth of the region.

important behavioural change. The preferences

a breakfast and a lunch, a breakfast hosted by

include a range of criteria questions spanning

Tourism New Zealand, a lunch from the Northern

countries, with 55 per cent having never attended AIME before and

preferred destinations, capacity, product strengths,

Territory Convention Bureau and an additional

60 per cent originating from outside of Australia, which is incredible!

buyer types and budgets – all of which are used to

networking event held under the Melbourne

AIME is a global event with a focus on the APAC region.

match the most relevant and mutually beneficial

summer skies on the Tuesday evening.

We’ve already confirmed quality buyers from across 32 different

meetings with AIME exhibitors. : What is new with the event? What can people look forward to in the 2019 edition?

On top of this, we have revamped our Knowledge Programme to be more inclusive. In 2019, exhibitors will be able to

People can expect a seamless event experience for 2019. As an event

attend the key Knowledge

director, I had to put myself in the shoes of the participants and ask

Exchange day on Monday,

‘What am I investing in?’ and ‘What do I want to get out of this?’. With

therefore increasing the

these questions in mind, we’ve applied rigorous curation in every

networking opportunities – an

aspect – from the moment you register with AIME, to the moment you

AIME first.

leave the show. We also want to deliver an event that truly inspires the business events industry entirely, so we’ve partnered with people and

We’ve also scheduled additional informal networking events that

businesses who are keen to contribute to the delivery of our reimagined vision. For example, we’ve partnered with the award-winning design team from Decorative Events & Exhibitions (DE&E) to create and enhance

10 January 2019

ttgmena.com

DESTINATION KUWAIT

REACH FOR THE STARS Bold in manner and appearance, Kuwait is enhancing its tourism infrastructure to further entice travellers from the region and beyond. Tatiana Tsierkezou writes

n recent months, Kuwait has been busy – very busy – with a slew of

Travel Co. (a full-service travel company),

tourism related developments and enhancements. Although this Arab

Ammar Kriker: “2018 was good in general,

country is blessed with what seem to be never-ending oil reserves, it

as we witnessed market growth from GCC

is looking at diversifying its economy by enhancing its tourism sec-

markets visiting Kuwait. We also noticed many

tor, and thus, is beckoning to travellers the world over, inviting them

hospitality and tourism-related projects in

to come and encounter the inherently warm embrace of its people, its

the pipeline, which will positively impact busi-

fabulous cuisine, its breath-taking modern architecture and the many

nesses in the upcoming years.”

experiences to be had. Although there is plenty of room for improvement and enhancement,

Kriker told TTG that Bobo Travel has seen many families from the GCC change their

industry movers and shakers have expressed their satisfaction with the

weekend destinations to come to Kuwait. “The

country’s performance in recent months and years.

country has also become the transit location

Speaking to TTG exclusively about this was director of sales and

for business travellers who want to have close

marketing, The Palms Beach Hotel & Spa, Ahmed El Dackrouri: “In the

connection points when they conduct their

last couple of years, Kuwait has made its mark in the world as a leading

business meetings,” he declared.

tourism destination, especially for GCC guests. Airlines such as Kuwait Airways and Jazeera Airways, new airports, shopping malls and other

INFRASTRUCTURE IS KEY

major attractions are the reason that the tourism industry strengthened greatly, with improving occupancies in Kuwait.” Reflecting on last year specifically, El Dackrouri explained that Kuwait’s tourism sector had a fruitful summer.

With positive sentiments coming from left, right and centre, it comes as no surprise that

“The hotel sector, and especially The Palms Beach Hotel & Spa, out-

the State of Kuwait is working to capitalise

performed other GCC markets. Meanwhile, Kuwait benefitted from the

on what could be a very profitable tourism

Eid al Fitr and the Eid al Adha holidays, which led to increased demand,

sector. The potential is definitely there and

particularly from the domestic market and Saudi Arabian visitors,” he

stakeholders know this. And because of this

noted. “Basically, the GCC market overall is the elementary business

fact, key entities are working to enhance

lead in terms of leisure or even corporate guests.”

infrastructure to facilitate a projected height-

Also reflecting on a productive 2018 was general manager, Bobo

ened number of tourists. One extremely notable development is the launch of the new Terminal 4 (T4) at Kuwait International Airport, which has been meticulously developed and designed to cater to the needs of global travellers and international carriers. The new facility, designed by a Spanish branch of AECOM, is operated by South Korea’s Incheon International Airport Corp (IIAC), which was selected following a bidding

12 January 2019

ttgmena.com

process last year. The sparkling new T4, which launched in mid-

And while these exciting airport updates have

December 2018 and is a result of a $126 million

been warmly welcomed by locals and international

investment, spans an impressive 55,000m². It is

travellers, so has a new hospitality entity, which

equipped to manage a total of 4.5 million annual

has changed the face of Kuwait’s already impres-

passengers via its 14 gates and can accommo-

sive hospitality portfolio.

date approximately 2,450 cars.

Following a collaboration between Hyatt Hotels

The hub boasts five bus gates and nine board-

Corporation and Tamdeen Group, Hyatt Regency

ing bridges gates, and can house eight aircraft at any one time. Its main role is to alleviate passenger traffic from Kuwait International

Al Kout Mall opened its doors in Kuwait earlier in (NAS) PREMIUM DERWAZA LOUNGE KUWAIT INTERNATIONAL AIRPORT

Airport’s other terminals, which have reportedly

the Hyatt Regency brand to Kuwait. This collaboration will also bring forth a second Hyatt-branded

been struggling with overcapacity for a while now.

the month, marking the exciting reintroduction of

property, Grand Hyatt Kuwait, which will open for Other enhancements at Kuwait International Air-

business in 2020.

Following the launch of this new facility, a

port include the launch of National Aviation Services’

total of 2,000 jobs will materialise, and accord-

(NAS) premium Derwaza Lounge, which recently reo-

Al Kout Mall; the property stands in a waterfront

ing to reports, it is expected to generate up to

pened following an extensive facelift.

retail and leisure destination, and grants visitors

$60 million in revenue each year.

Those making use of this lavish new lounge can

But going back to the brand-new Hyatt Regency

and guests seamless access to Al Kout Mall, Souq

enjoy its fresh new look and its fabulous facilities, all

Al Kout, Al Kout Marina, Al Kout Fisherman’s

of which are based on NAS’s award-winning lounge

Wharf and the Al Kout seaside promenade.

concept.

On the launch, chairman, Tamdeen Group, Mo-

Spanning 585m2, the lounge is home to plenty

hammed Jassim Khalid Al Marzouq said: “We are

of seating, a business centre, private workspaces,

excited to welcome the Hyatt Regency brand back

meeting rooms and a children’s room. Travellers

to Kuwait. We are certain that the Hyatt Regency

wishing to tantalise their taste-buds can do so with

brand, known for its superior facilities and seam-

a delicious hot and cold buffet, live cooking stations,

less service, will resonate with business and leisure

refreshments and beverages.

travellers visiting Kuwait, and we look forward to

Other notable features at the Derwaza Lounge, which has been designed to suit the needs of outbound and arriving passengers, include unique

our continued collaboration and future openings in this dynamic city.” Meanwhile, the new hotel’s general manager,

soundproof telephone booths, free WiFi, live stream-

Fadi Akeel, elucidated: “With the convenient loca-

ing TV channels, plenty of reading material, a prayer

tion of the property and our exceptional hotel

room, shower facilities and a cigar room.

facilities, we are thrilled to welcome guests to

Upon its launch, group CEO, NAS, Hassan El-Houry

Hyatt Regency Al Kout Mall, an ideal space for

remarked: “NAS has been operating the Derwaza

our guests to work, engage or relax. It has been a

Lounge since 2009. As a fast-growing company

great pleasure to continue our relationship with

based in Kuwait, it is our top most priority to ensure

the esteemed Tamdeen Group and we look for-

that we offer world-class facilities and services to the

ward to continued success.”

airports in Kuwait. The refurbishment of the Derwaza

In the perfect location, the hotel not only offers

Lounge comes as part of these continued invest-

seamless access to leisure and retail opportuni-

ments.”

ties, but is a mere 25 minutes from Kuwait International Airport and a 45-minute drive from the

STUNNING NEW PLAYER

Saudi border. As well as 200 beautifully designed guestrooms, which include 53 Junior Suites, 67 Regency Suites and 14 two-bedroom Premium Suites, the hotel houses a wide variety of F&B offerings; 2,400m2 of meeting and events space, including meeting rooms and the pillarless Regency Ballroom; a 24hour fitness centre, entitled Club Olympus, which is fully equipped with strength, cardiovascular and weight training machines, along with its own sauna; plus much, much more.

HYATT REGENCY AL KOUT MALL

Exciting industry developments are paving the way to further tourism success and Kuwait will stop at nothing to achieve its goals.

January 2019

ttgmena.com

UPDATE SINGAPORE

LIGHTS. CAMERA. LION CITY! Singapore is the word on everyone’s lips this year. No longer solely resting on its dynamic MICE reputation, the Lion City seeks to delve deeper into the multi-layers of modern hospitality. Aleksandra Wood writes

n its quest to become the face of modern

immersed in the 2018 blockbuster hit ‘Crazy Rich Asians’,

provide exceptional experiences to all of our guests

hospitality, the island city-state of Singapore – a

which adequately brings to life Singapore’s most desirable

by leveraging technology to alleviate pain points, pre-

multicultural destination and a global financial

locations.

empt and cater to the needs of our guests, in order to

Innovation runs deep within this country’s roots, as

make the travel experience simplified and seamless.”

at the seams with a myriad of touristic changes and

centre blessed by a tropical climate – is bursting

corroborated by the success of the Singapore Tourism

Hutton speaks of none other than the hospitality

upgrades.

Board’s ‘Passion Made Possible’ campaign, launched in

giant’s stellar Hilton Honors app, through which guests

August 2017.

at Hilton Singapore, Conrad Centennial Singapore

Singapore’s tourism industry is taking on the year with a dynamic approach. In 2019, the island is focused

“[The campaign] portrayed dramatic representations of

on preserving and promoting its effervescent heritage

‘authentic Singapore’ to tell a more complete story beyond

and culture that is boldly pronounced by its historical

tourism and appeal to tourists seeking more aspirational

“Digital Key and Digital Check-In, our industry

monuments and wondrous attractions.

value propositions in travel,” explained general manager,

leading innovative tools, give guests the ability to

“What I love most about Singapore is that its size does

and Hilton Garden Inn Singapore Serangoon can now access their rooms using Digital Key.

Raffles Singapore, Christian Westbeld. “The campaign –

choose their room and view it, while also enabling

not determine its capabilities. Though small in size, the

launched in Singapore and 17 overseas markets through

them to use their smartphones as their room key,”

Lion City boasts a constellation of attractions fit for every

consumer activations, trade events, industry partnerships

explained Hutton.

traveller. One can start their Singapore experience by

and global marketing campaigns – was internationally

visiting the famed Marina Bay Sands, the futuristic 51.8m

received as a refreshing and creative approach to

meticulous updates. With the prevalence of streaming

tall SuperTrees of Gardens by the Bay and the Singapore

destination marketing.”

apps and automation solutions, travellers expect

Flyer. These attractions should not be missed and would

Following this success, the Singapore Tourism Board is

Each step towards digital evolution calls for

elevated levels of customisation, along with more

undeniably be an unforgettable experience for travellers,”

currently in the midst of creating a cutting-edge one-stop

vice president, operations – South East Asia, Hilton, Paul

mobile app that customises experiences for each visitor.

Hutton illustrated.

This will be complemented by smart kiosks and an online

which delivers a mobile-first room experience for

platform aggregating information on the services, events

our guests,” Hutton further noted. “From streaming

and promotions of local tourism players.

their favourite media, to controlling temperature

The city-state is also home to a rich tapestry of arts and culture, with an array of galleries, theatres and museums dotted all over its glorious surface. While many a traveller flocks to Singapore’s most sought-after attractions on an annual basis, including MBS

The scheme of the app presents the city-state as ‘a

Chijmes and the National Gallery Singapore are emerging as cultural gemstones that are not to be overlooked. And if anyone should feel dubious about the potential

“To cater to this, we piloted the Connected Room,

and energy usage and more, Connected Room

single, unified, mega attraction’, as opposed to a collection

personalises the entire hotel experience for guests,

of individual attractions.

empowering them to tailor all elements of their stay

Skypark, Universal Studios Singapore and Merlion, hidden gems such as Peranakan Baba Houses, Gilman Barracks,

control over their stays.

from the palm of their hand.” Concurrently, other hospitality entities within

TECH MANIA

Singapore are finding ways to extend their digital

Recent tourism-related developments in Singapore’s

influence beyond their premises, as explicated by

industry have vastly supported the adoption of technology.

chief experience officer, Royal Plaza on Scotts, Patrick

of this destination, they need only grab a snack and a

Hutton of Hilton elucidated: “As a business of people

Fiat, who claims travellers trying to tap on free WiFi at

beverage, get comfortable and allow themselves to be

serving people, we keep true to our commitment to

every unreliable hotspot will be a thing of the past for

14 January 2019

ttgmena.com

Though small in size, the Lion City boasts a constellation of attractions fit for every traveller.

the property. “Royal Plaza on Scotts tops guests’ expectations by enhancing their travel experience beyond the hotel room, with the introduction of free unlimited data on pocket WiFi devices. “Partnering with Yogifi by Passpod, we are one of the first hotels in Singapore to launch the game-changing benefit, with pocket WiFi devices that store enough power to last up to 15 hours per charge,” he added. The powerhouse connects up to five devices at 4G LTE high

“The development aims to transform Singapore's retail landscape and help local designers go global,” he added. This project would give the area a new lease of life and encourage footfall from business travellers, thereby reinforcing Singapore as a top tier MICE destination. This year will also see the reopening of Raffles Singapore, an iconic landmark dating back to 1887 that represents one of the few remaining 19th century hotels in the world. The property is currently wrapping up the remainder of its extensive restoration project and is anticipated to open mid-year. “Raffles Singapore continues to be a legend in the global luxury hotel sphere. The main responsibility

speed for the first 500MB every day. Mobile data remains

and challenge in undertaking a restoration of this national icon is to deliver a result that shows the hotel’s

accessible after the first 500MB of free high-speed data, so guests

graceful evolution over time to suit and adapt to today’s travellers, while still maintaining the property’s

are never left stranded without an Internet connection.

original charm and unique ambience,” Raffles Singapore’s Westbeld told TTG.

“It is not a luxury to stay connected but a necessity to do so. Having pocket WiFi devices with unlimited data at our guests’ fingertips takes off some stress from travelling and that’s what Royal Plaza on Scotts’ hospitality is about,” Fiat noted. Plenty of room has been made for advancements outside of

FEEL IT TO BELIEVE IT In recent years, consumer preference has considerably shifted from mass tourism to experiential travel – a touristic phenomenon that currently leads the trends. In a bid to form a profound connection with a

technology, namely Singapore’s infrastructure. At ITB Asia 2018,

destination’s history, culture and natives, more and more travellers are seeking unprecedented journeys.

Singapore’s Senior Minister of State for Trade and Industry, Chee

Hutton revealed: “We have introduced Hilton Honors Experiences – an auction platform that provides

Hong Tat, announced plans for major development projects for

curated, money-can’t-buy experiences for our guests. Through special access to sporting events and

Sentosa, the adjacent Pulau Brani and the waterfront areas along

sold-out concerts, as well as curated cultural experiences, our loyal guests can look forward to creating

Tanjong Pagar, thus ultimately reshaping the entire island to allow

incredible memories of their travel experiences.”

for new attractions and investments. The area will altogether be

Meanwhile, Singapore’s worldwide reputation for its delectable cuisine has paved the way for a brand-

branded as the Southern Gateway of Asia and will provide novel

new trend, which Raffles Singapore is eager to tap into, according to Westbeld: “Experiential dining is a

opportunities to enhance tourism in Singapore.

key travel trend in Singapore, with gastronomical experiences being increasingly elevated in Singapore to

In addition to this, Orchard Road, Singapore’s famed shopping district, is to undergo a reinvention of its own. Regional general

entice visitors.” He continued: “Many high-profile culinary festivals and Michelin-star chefs have recently arrived at our

manager – Singapore, Malaysia and Indonesia, The Ascott Limited,

shores, raising the bar for culinary experiences. Singapore’s burgeoning identity as a culinary destination

Ervin Yeo elaborated: “There are plans underway to enhance

is an opportunity to enhance our F&B strategy.”

Orchard Road as an integrated lifestyle and leisure precinct that offers authentic and immersive experiences. The latest addition to

The new year is set to bring an influx of travellers gravitating towards unique experiences centred

the precinct is Design Orchard, an incubation space that seeks to

on personal fulfilment, coupled with expectations of seamless journeys facilitated by cutting-edge

house over 60 local designers and emerging talents.

and easily accessible technology. Singapore is evidently equipped to provide all this and more. January 2019

ttgmena.com

AWARENESS MOROCCO

PROMINENT HOTSPOT Blessed with a rich cultural heritage and a stunningly diverse natural landscape, Morocco has long enjoyed star status as a leading tourism destination. And today, new trends are being embraced to further this country’s appeal. Emily Millett writes

he rising star of the

cultural influences helping to keep

have mainly focused on experiential

made it accessible and available for travellers,” said Mann-

region, Morocco has

the country in the spotlight.

travel through activities that offer

Baha.

long enjoyed a lucrative

General manager, La Sultana

status as North Africa’s

Marrakech, Xavier Soundrom ex-

an authentic experience to our customers.”

multiple experiences and activities inside and outside the

most popular and stable tourism

plained that good weather through-

destination. Attracting a wide range

out the year, diversity and quality

traditional hammam experiences

of feeder markets from around the

of historical sites, and the unique

as well as fine dining experiences,

world, the standout hotspot is a

opportunity to see the mountains,

at its restaurant, Eden At Palais

ing the trends in consumer behaviour to Marrakech,” said

clean winner for culture vultures,

the Atlantic Ocean and the desert

Amani. And for 2019, two new pack-

marketing and communications manager, Mandarin Orien-

backpackers, adventure travellers,

all in the same country, are great

ages are set to be introduced in a

tal, Marrakech, Hala Benlahssen. “Marrakech is very rich

couples, families, foodies and more

reasons for visiting Morocco. Mean-

bid to showcase the very best of

and diversified in terms of activities, thanks to its cultural

– and there are statistics to prove it.

while, co-owner, Palais Amani, Jem-

Fez, both inside and outside the

and natural richness. The city has so much to offer, but our

ima Mann-Baha adds the beauty

medina. These include a new hiking

guests are seeking exclusivity in their experiences.”

experienced significant growth at

and diversity of its scenery, as well

experience in the Zalagh Mountains

the beginning of 2018,” director of

as the architecture and rich culture

to experience Berber life and ex-

selection of exclusive experiences for guests, such as an

sales and marketing, Mövenpick

to this list, adding: “The Moroccan

plore the surrounding landscapes

Atlas Mountains Bike & Hike experience, allowing visitors

Hotel Casablanca, Tarik Kerdoudi

tourism market is very heteroclite

on a leisurely hike, with views of

to discover the beauty of the Atlas Mountains and Berber

told TTG. “According to data from

and has adapted to all budgets.”

the ancient city of Fez in the dis-

villages, including cycling and trekking and a Beldi lunch

tance. The second new experience

in a traditional Berber village. Additional new experiences

“The tourism sector in Morocco

the Moroccan Ministry of Tourism,

The property currently offers

Elsewhere, Mandarin Oriental, Marrakech has designed resort, in a bid to offer guests the best of Marrakech in an exclusive and private way. “Cultural, adventure and exotic experiences are influenc-

In response to this demand, the hotel has introduced a

EXPERIENCING THE EXCLUSIVE

is Mastering the Art of Moroccan

include the Agafay Desert Safari package, with a Jeep trip

the country in February went up

Cuisine at The Fez Cooking School

to the Agafay desert for a couple or a family group, as well

10.6 per cent, with overnight stays

And while Palais Amani may target

– a new purpose-built cookery

as a Moroccan Lunch Package in a private luxury tent in the

in hotels increasing to 18.8 per

travellers on the higher budget

school on Palais Amani's roof ter-

desert. According to Benlahssen, guests can also fly in a

cent.”

end of the spectrum, the hotel is

race, with wonderful views over

private helicopter to see the beautiful surrounding moun-

According to Kerdoudi, the sec-

keen to respond to current market

the medina. This package includes

tains, the desert and the sea, all in the same day, or enjoy

tor has seen increasingly positive

trends, with highly focused experi-

workshops with a guided souk visit

in-villa spa experiences, private parties with a DJ and chef,

results since November 2017, with

ential travel offerings.

to gather ingredients, street food

private Moroccan dinners or a Beldi breakfast inside their

tasting, a visit to a communal oven,

villas.

the number of visitors that entered

unique attributes such as the old

“Today’s traveller is mostly inter-

imperial cities with their history and

ested in experimental travels and is

a tajine masterclass and a unique

character; gorgeous beaches along

keen to explore authentic cultures

performance of the Moroccan tea

order to enhance their journey in Marrakech,” Benlahssen

the Mediterranean and the Atlantic

and lifestyles,” Mann-Baha told

ceremony.

told TTG. “They want to be surprised and experience some-

coastlines; easy access to the stun-

TTG. “Palais Amani is one of the

ning Sahara Desert; and mixed

most dynamic hotels in Fez and we

“Morocco on the whole is very aware of its rich heritage and has

16 January 2019

ttgmena.com

“Today, guests are seeking these kinds of experiences in

thing different from what they have already seen in other destinations.”

AWARENESS MOROCCO

INFLUENTIAL TRENDS

“Social media has been the main trend influenc-

such as golf, surfing, biking or hiking. The

The demand for experience-driven travel is now a well-established

ing travel for a couple of years now,” Soundrom

second group is made up of countries where

trend within the tourism industry, however, this coming year is set

told TTG. “Today, with upgraded phone technol-

Morocco is a new destination, such as the US

to give rise to a rebirth of the importance of F&B within the hospi-

ogy making it possible to take beautiful pictures

or Australia. These travellers visit for a couple

tality sector. And Morocco – with its rich culinary heritage – is all

so easily, every traveller is an ambassador helping

of weeks to see all of the main sites, including

geared up to embrace this new trend.

us to share our design, services and experiences.

the desert and Marrakech.”

We respond to this trend by helping our guests to

According to Kerdoudi, visitor numbers are

a special pop-up dining experience from January until May, as

In 2019, Mandarin Oriental, Marrakech has plans to introduce

create their own journey in Morocco, and continu-

on the increase from both the traditional mar-

Benlahssen explained: “We will collaborate with multiple Michelin

ously working on the interior design that they will

kets, as well as these new emerging markets.

star chefs throughout the year, mostly from the Mandarin Oriental

encounter during their stay.”

Group.” The experience will use 3D visual technology to take diners on a culinary journey across countries visited by Marco Polo. At La Sultana Marrakech, the F&B offering has recently been enhanced, with the addition of a second restaurant located on the rooftop of the hotel.

According to Kerdoudi, customers want innova-

“The number of visitors increased by six per cent from France, 22 per cent from Spain, 19

tion and excitement when it comes to technology

per cent from Germany and seven per cent

in travel, and Mövenpick Hotel Casablanca is set to

from the UK. Among emerging markets, there

welcome a number of tech innovations this coming

was an increase of 92 per cent in the number

year.

of visitors from China, 82 per cent from Rus-

“We will leverage technology for hotel market-

sia, 62 per cent from Japan, 32 per cent from

Speaking to TTG about the new dining outlet, Soundrom said:

ing, taking into consideration the importance of

the US, 20 per cent from Canada and 17 per

“The restaurant features a traditional Moroccan and jungle design

the mobile experience,” said Kerdoudi. “Fewer

cent from other African countries,” said

with green tiles and a lush garden. Our philosophy in terms of

people are booking through desktop today, so we

Kerdoudi.

food is to showcase only the best ingredients and Moroccan pro-

will keep this in mind when optimising our website

duce with ‘100 per cent botanical’ options and local and ethically-

and will make sure technology supports the guest

sourced meat and fish.”

experience.”

The cuisine is inspired by a network of small local producers and incorporates wholesome, fresh vegetables, purchased locally or

EXPANDING HORIZONS

handpicked from La Sultana Oualidia’s organic garden.

Morocco’s plethora of varied offerings mean that

“This philosophy is part of our sustainable engagements for 2019. For instance, we have replaced plastic straws with reusable inox straws to cut on waste,” Soundrom added. The hotel is also seeing social media maintain its status as a

the destination is fed by a rich diversity of feeder markets from all four corners of the world. Speaking to TTG about the markets currently seeing the most growth, Soundrom said: “We

leading trend influencing the way people travel. In response, ad-

identify two key growing tourism feeders. The first

ditional focus has been given to the design of the property, in a

group is made up of countries where Morocco has

bid to ensure guests get the ‘Instagrammable’ moments they so

been popular for many years, such as the Euro-

desire.

pean markets, who visit for short stays or hobbies January 2019

ttgmena.com

The Moroccan tourism market is very heteroclite and has adapted to all budgets. 17

ANALYSIS SOUTH AFRICA

WELCOMING HUES An eclectic wonderland, South Africa has been impressing its visitors from far and wide. Natalie Hami writes

Johannesburg’s latest International Congress and Convention Association (ICCA) ranking (published in May 2018 and assessed during the January-December 2017 period), places the city at 113 globally (up from 186) and second on the African continent (up from five). Vercueil noted that Joburg Tourism has a number of MICE activities in the pipeline, set to take place up until 2021.

FURTHER AFIELD With a keen eye on MENA, 21 South African tourism entities and companies recently visited the region to meet with leading outbound travel professionals.

such as women’s group travel, as well as special in-

scapes and enviable diversity, South Africa’s

terest themes such as art, gastronomy, adventure,

first of its kind and worked to showcase the destination’s tour-

travel and tourism industry has been making

photo-safaris and spa and wellness.

istic offerings, promoting it as a leisure, honeymoon and busi-

all the right moves to provide visitors with a warm welcome and plenty of adventure. “One of South Africa’s greatest attributes is its diver-

“Our activation strategies include the communication and distribution of sample itineraries targeting these niches, familiarisation trips and social

ness travel destination. The roadshow visited Iran, the UAE, Kuwait and the KSA. In turn, the destination’s hospitality industry is following suit in courting the unique and lucrative MENA market.

sity. Its people, its cultures, its scenery and its leisure

media collaboration, allowing experiential products

offerings are all tremendously varied, which creates ex-

and services to be shared with influencers who

citing holiday opportunities. But this also makes it tricky

share their personal experiences and recommenda-

and US markets, as well as the traditional European markets,

to decide where to start,” opined managing director,

tions.”

according to sales and marketing director, Peter Dros.

Fancourt South Africa will be strongly focusing on the MENA

Also noting that the MENA market is of particular interest

Newmark Hotels, Residences, Reserves & Lodges, Neil Markovitz. “For this reason, we’ll share a few insider tips

MICE HYPE

was head of marketing, Premier Hotels & Resorts, Tim Culley:

and a handful of our favourite spots.”

And while other sectors continue to blossom, so

“The success of the region, coupled with the growing interest

does South Africa’s MICE industry, with the impres-

in visiting South Africa, make it a key region for us.”

Markovitz stated that guests staying at select Newmark properties can enjoy a number of memorable expe-

sive destination regularly playing host to a number

riences. These include guided nature walks or mountain

of key events.

bike rides in Mpumalanga at Nkomazi Private Game Re-

CEO, andBeyond (a luxury travel company), Joss Kent revealed that the Middle East has brought forth ‘steadily increas-

Specifically Cape Town, which was recently

ing numbers’, while at Sun International, the tourism, leisure

serve. Guests who enjoy taking in the sights and sounds

crowned the ‘World’s Leading Festival and Events

and gaming group has been reaching out to the Middle East

of unbridled nature can also try out safari walks in the

Destination’ at the 2018 World Travel Awards, will

travel trade via the Arabian Travel Market (ATM).

bush at Motswari Private Game Reserve in Limpopo. And

be hosting the prestigious WTM Africa, set to take

for those looking to indulge their more artistic side, the

place from April 10-12, 2019.

hotel group offers a range of scenic tours in Cape Town,

General manager-marketing, travel, tourism and

“We attended ATM last year and will be attending again in 2019. In 2018, we teamed up with South African Tourism and South African Airways representatives in the market to

or a walking tour through Maboneng (considered one of

sports, Reed Exhibitions, Llewellyn du Plessis told

meet with a number of clients in the region. We plan to do this

Johannesburg’s trendiest neighbourhoods), while guests

TTG that this year’s exhibition will introduce new

again,” said sales and marketing manager, andBeyond, Tenneil

can additionally explore the art scene at the fascinating

content, such as agri-tourism (also known as agro-

Olivier.

AGOG Gallery.

tourism), spa and wellness tourism, paleo-tourism

Taking pride in the destination’s diversity, tourism

General manager-international sales, Tsogo Sun, Belinda McIntyre also noted that the homegrown hotel group has re-

and much more. Focusing on both inbound and outbound travel

cently begun targeting the MENA market more aggressively,

to Africa, the renowned travel trade exhibition will

having attended ATM, the Leading Hotels of the World Road-

also feature international speakers from across the

show as well as the South African tourism roadshow in the

ing a number of new experiential products for the new

globe who will be offering insight on key topics and

Middle East.

year, according to its managing director, Madeleine

travel trends.

stakeholders are keen to reflect that in their own unique offering. One example of this is Tamrich Tours, which is launch-

Hetem. These include the ‘Roadtripping – Live like a

“Our strategic focus on these markets will continue to grow

Meanwhile, turning our heads to South Africa’s

and we look forward to securing new key partnerships,” she added.

Local’ day experience, the ‘Come Dine with Me’ (Halal)

largest city, Johannesburg, PR and communication

experience and the ‘Come Fly with Me’ (guided or other-

manager, Joburg Tourism, Laura Vercueil predicts

wise) experience.

that this year is set to be ‘a great year for business

Appealing to a wide visitor base, South Africa continues to

events in Johannesburg’. “Continuous engagement

grow its key tourism niches with great zeal.

Traditionally serving the broader categories of the

The mission, entitled ‘Learn South Africa Roadshow’, was the

ome to remarkable history, dramatic land-

leisure, group, corporate and MICE sectors, Hetem ex-

with industry partners is set to play a pivotal role

plained to TTG that Tamrich Tours will now be looking at

in strengthening the business events sector,” Ver-

the subsegments within these segments, exploring niches

cueil added.

January 2019

ttgmena.com

ANALYSIS SOUTH AFRICA

INNOVATIVE DEVELOPMENTS

uxury hotel management company, Newmark Hotels,

Residences, Reserves &

bedroom apartments. Each studio and apartment features a fully-equipped kitchenette, complete with appliances. The building is additionally home to a new restaurant,

Lodges, recently launched The

MRKT, serving a selection of fresh and wholesome breakfast

Onyx, in Cape Town.

and lunch items, including harvest-inspired buffet offerings.

The hotel forms part of an

Chief strategy officer, South African Tourism, Bashni Muthaya reveals the organisation’s latest innovations for its ever-blossoming travel industry

MRKT also comprises a barista station, bakery and deli

innovative, mixed-use building

section. Furthermore, an Asian-style restaurant and sake bar

in Cape Town’s Foreshore,

will open in Q1 of 2019.

conveniently located on

Q&A

RENEWED ENERGY

The fourth floor features a bar, a lounge and a relaxation

: What is your strategy for 2019? In 2017, South African Tourism

attractive, relevant packages to the tourists in the region. : What types of tourism

Heerengracht Street, opposite

area, gym facilities, an indoor-outdoor swimming pool with

launched its 5-in-5 Strategy. This

niches are you currently

the Cape Town International

views of Cape Town and Table Mountain, and a spa managed

strategy aims to ensure a unified

developing and how?

Convention Centre.

by Sanctuary Signature Spas.

direction and synergised efforts towards contributing to inclusive

Our focus is on both leisure

under the creative guidance of

The building was transformed

& Lodges, Neil Markovitz said: “The Onyx is the product

economic growth, by increasing the

and MICE markets. For

leading architect, Robert Silke,

of outstanding team work and expert input from industry

base of tourism by five million arrivals

leisure markets, South

together with luxury property

leaders; a property that I am immensely proud to have

during 2017-2021. This means we are

African Tourism markets and

development company,

incorporated into Newmark’s Residences portfolio.”

looking to add four million international

positions South Africa as a

Meanwhile, the company also announced a new property,

tourist arrivals and one million

preferred destination through

comprises 102 apartment-style

the Stock Exchange, due for completion in March this year.

domestic holiday trips by 2021.

marketing activities that include

hotel rooms, including studios,

The hotel will form part of part of the WEX1 development – a

In 2019, we will continue with the

advertising campaigns, to

deluxe studios, one-bedroom

mixed-use building that will additionally comprise residential

implementation of our 5-in-5 strategy

improve the positive awareness

apartments, deluxe one-

units, restaurants, a swimming pool, a gym, an entertainment

and we will continue to work with the

of South Africa as a leisure

bedroom apartments and two-

deck and retail outlets.

government, the private sector and all

destination. We also work

stakeholders to achieve this goal.

closely with the travel trade to

Signatura. The property

Managing director, Newmark Hotels, Residences, Reserves

share consumer insights that

NEWS IN BRIEF

: Please tell us which feeder

andBeyond Tengile River Lodge recently opened in the Sabi Sand Game Reserve. Offering guests more than just a glimpse into the destination’s impressive nature, the lodge offers nine spacious suites that blend in perfectly with the environment, while simultaneously providing a modern twist on the safari aesthetic. Legend Hospitality Group is currently in the development phase of a brand-new villa division, which is expected to launch this year. The division will allow high-end luxury travellers to escape to various locations within the Legend Portfolio. Head of marketing, Premier Hotels & Resorts, Tim Culley revealed to TTG that the hotel group will be opening a new property in Bloemfontein in February, along with two more properties in Umhlanga towards the end of 2019. Culley also revealed that the group will be exploring opportunities to expand further into Johannesburg.

January 2019

ttgmena.com

lead to the selling of South

markets you will be focusing on

Africa through attractive

in 2019.

packages. For the MICE market, the South

For all priority markets (including

African National Convention

MENA), South African Tourism will

Bureau actively seeks and

market and position South Africa as

develops leads for business

a preferred destination in the holiday

events through marketing,

and MICE markets. We will continue

promotions and sales activities

to build our insights on tourists from

across the world. We recently

the region so that we can ultimately

launched a global campaign

package experiences they are looking

‘Meet here. Grow anywhere’.

for.

The ultimate objective of our

Furthermore, South African Tourism

‘Meet Here. Grow Anywhere’

will conduct active training of travel

campaign is to get more people

trade in the region and develop

organising and attending

partnerships that will actively sell

business events in South Africa.

PEOPLE ON THE MOVE

CHIEF COMMERCIAL OFFICER – MEA

REVENUE AND RESERVATIONS MANAGER

AccorHotels has welcomed

Downtown Dubai has

Yigit Sezgin as chief commer-

appointed Mohit Saini as its

cial officer for the Middle East

revenue and reservations

and Africa region.

manager. Bringing over a decade of experience to his new role, Saini previously held the same position at Roda Al Murooj Hotel and Apartments. He moved to the UAE following various stints at five-star properties in India.

ACCORHOTELS

Ramada by Wyndham

Sezgin will now oversee all commercial disciplines for the region, including dedicated sales support and digital marketing. His focus will be on leading the group’s digital transformation in his area, driving brand development and delivery, and integrating business streams.

DAGMAR SYMES

GENERAL MANAGER

Dagmar Symes has joined the Anantara Al Jabal Al Akhdar Resort team as general manager. Symes will now be responsible for introducing and overseeing Anantara’s vision of offering unparalleled experiences for its guests. She has worked in the hotel and luxury retail industries across Europe and the Middle East.

CLAUDE BLANC

REED TRAVEL EXHIBITIONS

YIGIT SEZGIN

ANANTARA AL JABAL AL AKHDAR RESORT

RAMADA BY WYNDHAM DOWNTOWN DUBAI

MOHIT SAINI

WTM PORTFOLIO DIRECTOR

Reed Travel Exhibitions has announced Claude Blanc as the World Travel Market (WTM) portfolio director. Boasting over 25 years of highly valuable industry experience, Blanc will take charge of all events in the WTM portfolio, including WTM London, Travel Forward, the International Travel & Tourism Awards, ATM, WTM Latin America and WTM Africa.

If you have recently been promoted or appointed key staff, please visit our website...

by Wyndham Jumeirah Beach Residence. Varghese will use an accumulated 20 years of expertise to lead the four-star, 188-key property and drive its overall operations and strategies. He previously was the director of sales and marketing of Millennium Airport Hotel Dubai and Copthorne Hotel Dubai.

Bahrain has welcomed Philipp John Economou as its area general manager. Boasting over 23 years of hospitality experience, the German national kicked off his career as a front office clerk at the Athenaeum InterContinental in Greece. He previously worked as the general manager of Holiday Inn Abu Dhabi and InterContinental Fujairah Resort.

20 January 2019

DIRECTOR OF MARKETING

InterContinental Hotels Group (IHG) has named Harriett Type as the new director of marketing for its properties in Dubai Festival City. Type will now oversee marketing communications for the InterContinental, InterContinental Residence Suites, Crowne Plaza and Holiday Inn, located in the mixed-use development of Dubai Festival City.

ttgmena.com

KLAUS ASSMANN

SOFITEL DUBAI DOWNTOWN

manager of Hawthorn Suites

InterContinental Regency

IHG DUBAI FESTIVAL CITY

AREA GENERAL MANAGER

HOTEL MANAGER

Binu Varghese is the new hotel

HARRIETT TYPE

PHILIPP JOHN ECONOMOU

INTERCONTINENTAL REGENCY BAHRAIN

HAWTHORN SUITES BY WYNDHAM JBR

BINU VARGHESE

GENERAL MANAGER

Klaus Assmann has reassumed the position of general manager at Sofitel Dubai Downtown, AccorHotel’s flagship hotel in the UAE. Boasting a comprehensive repertoire of industry experience, Assmann first joined AccorHotels in 2013, serving as the general manager of the pre-opening team of Sofitel Dubai Downtown.

ttg mena for premium travel professionals

“It’s a long winter, but there’s a light at the end of the tunnel.”

SPRING ISSUE | Coming Soon +357 24 803 000

menaluxury.com

PICTURE PERFECT AL MOUJ MUSCAT, Oman’s leading integrated tourism complex, highlights the beauty of Omani culture with a slew of activities and performances during a special celebration at Marsa Plaza, to mark the 48th Omani National Day.

OMAN AIR’S country manager – Oman, Jamal Al Azki and manager offline sales and global contracting, Mourad Aoulad El Haj accept the ‘World’s Leading Airline Economy Class’ and ‘World’s Leading Airline Rewards Programme 2018’ accolades at the 2018 World Travel Awards in Lisbon.

THE OPERA GALLERIA in Muscat inaugurates the ‘Historical Angles’ exhibition by awardwinning Omani photographer, Fatma Al-Qassabi, which captures the nation’s most historic and iconic landmarks and reflects their wisdom and their significance to Omani culture. The Maldives’ luxurious JUMEIRAH VITTAVELI lifts the veil on its reimagined ocean villas, now equipped with 23-metre water slides – the longest in the Maldives – and offering guests additional bespoke amenities to make for an unforgettable experience.

DUBAI AIRPORTS, EXECUJET and LIONS CLUBS INTERNATIONAL honour determined aviators, Mike Lomberg and Guillaume Feral, for their efforts in promoting the inclusion of individuals with disabilities in the aviation industry and raising funds for the Humanity & Inclusion association.

EMIRATES AIRLINE, ETIHAD, FLYDUBAI, AIR ARABIA and AL FURSAN unite for a graceful display of the UAE’s national colours across the country’s skies, commemorating the 47th National day and the legacy and values of its late founding father, HH Sheikh Zayed.

Picture perfect 22 January 2019

A visual tour of recent events in the region ttgmena.com

SOCIAL HUB

Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003 EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022

SOCIAL MEDIA ILTM HIGHLIGHTS: CANNES 2018 Taking place in one of the world’s most prestigious destinations, where the elite meet to attend glittering events, dine at the most taste-bud tantalising restaurants and brush shoulders with celebrities, ILTM Cannes 2018 concluded on a positive note. The event united the crème de la crème of the travel and tourism world, who were presented with the opportunity to network and build fruitful relationships. Here are some of our favourite Tweets…

CONTRIBUTORS Emily Millett Natalie Hami

ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074

CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026

ILTM Luxury Travel @ILTM_events

TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK

TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group

We create networking opportunities so you create friendships. Our #ILTMCannes VOGA Power Hour had the crowd feeling good and having fun.

ILTM Luxury Travel @ILTM_events

HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com

TTG Worldwide Titles*

ILTM Luxury Travel @ILTM_events

Today's the start of over 70,000 luxury travel appointments at #ILTMCannes. That's over 70,000 one-to-one opportunities to discover and be discovered, and 70,000 #momentsthatmatter.

CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015

THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138

#ILTMCannes completely sold out this year so hotel occupancy is at record levels. We have booked over 10,000 room nights through our partner DMC, b-network alone.

Alison Gilmore has officially opened the 17th edition of #ILTMCannes and launched our year of Health & Wellness for 2019.

CREATIVE DIRECTOR Edward Beales

Maria Demetriadou mdemetriadou@ttgmena.com D: +357 24 803012

ILTM Luxury Travel @ILTM_events

Shangri-La Group have brought their new corporate branding to #ILTMCannes. Exclusively at our event, they unveiled their refreshed identity for one of the world's leading luxury hotel groups.

TOP 5

ILTM Luxury Travel @ILTM_events Our media programme at #ILTMCannes maximises opportunities for our exhibitors to make connections and be discovered by over 200 acclaimed media attendees.