December 2018 by TTG MENA

T H E B U S I N E S S O F S E L L I N G T R AV E L

Destination SAUDI ARABIA

DECEMBER 2018

ISSUE 325

On Location PHILIPPINES

A new era for tourism

An emerging travel hotspot

Spotlight INDIA

Interview

Focusing on its strengths

Al Manara Hotel, A Luxury Collection Hotel, Saraya Aqaba, Jordan

INIMITABLE ELEGANCE Vietnam is enriching its tourism sector to cater to a rapidly increasing frequency of tourists, all of whom visit to experience the country's incomparable natural beauty

CONTENTS > YOUR GUIDE 04

NEWS & CALENDAR

INTERVIEW

DESTINATION KSA

THERE GOES ANOTHER YEAR!

2018

really has been an interesting

year for the travel industry, with incredible regional developments changing the face of MENA’s tourism

ON LOCATION PHILIPPINES

sector, as well as new industry initiatives that are being implemented on a global scale. One such initiative that has really made us happy here at TTG MENA is the

SPOTLIGHT INDIA

banning of single-use plastics by a number of global hospitality chains and independent entities. This is something truly important, and the more stories we

AWARENESS VIETNAM

receive regarding this, the happier we feel. We have put ourselves in a difficult position following years of being blissfully ignorant – our oceans are filled

PEOPLE ON THE MOVE

A LETTER FROM... Here’s to another year of positive changes!

to the brim with plastic and our air is rapidly becoming more and more polluted. I know what my new year’s resolution is this year: to be more eco-conscious

22 23

PICTURE PERFECT

recycle more and invest in stainless steel straws. Even the smallest change can make a world of difference. What is your new year’s resolution?

SOCIAL HUB

Tatiana Tsierkezou

TTG MENA Editor

NEW ERA FOR UMM AL QUWAIN PROPERTY

Barracuda Beach Resort

ing landscape have been

offerings, we have also

in Umm Al Quwain, the

elevated, and the beach

created complementary

UAE, has upgraded its ac-

has undergone a major

facilities which we believe

commodation and leisure

clean-up.

will enhance the overall

facilities. The resort’s 40 rooms

Thrilled with the devel-

guest experience.”

opments, general man-

Harikrishnan further

and 11 waterfront villas

ager, Barracuda Beach

explained that Barracuda

have been enhanced,

Resort, Harikrishnan said:

Beach Resort is now fully-

while the swimming pool

“The refurbishments mark

equipped with everything

is now an infinity pool,

an exciting new chapter

the modern traveller

complete with a swim-up

for Barracuda Beach

might require during

bar. The hotel’s pool ter-

Resort. Not only have

a family or group

race and the surround-

we boosted our existing

staycation. December 2018

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NEWS

EMIRATE ON THE RISE KANSAI IN THE SPOTLIGHT

Ras Al Khaimah Tourism Development Authority’s (RAKTDA) consolidated results for the first three quarters

he Kansai region of

UAE aviation, travel and

of 2018 indicated a noteworthy 11.2 per cent increase in in-

Japan is working

tourism leaders.

ternational guests in the first nine months of the year.

hard to entice

Throughout the

Ras Al Khaimah saw approximately 795,000 visitor

travellers from the UAE

promotional initiative,

arrivals from January to September, with double-digit

and GCC countries.

the tourism entities

growth from international markets led by Germany as the

The Kansai Tourism

highlighted Kansai’s

single largest source market (64,372 visitors) – up 4.1 per

Bureau, Osaka Convention

unique culture.

cent from the same period the previous year.

& Tourism Bureau and

Head of the strategic

This was followed by Russia, (57,117 visitors), with a 36.5

Wakayama Prefectural

project office, Osaka

per cent rise. The third largest source market was the UK

Government visited Dubai

Prefectural Government,

(45,496 visitors), up 10.1 per cent; while India was in fourth

and Abu Dhabi with hotels,

Akihiko Shibahara said:

position (44,734 visitors), up 16.1 per cent.

tour operators and cultural

“Through this mission,

attractions from the Kansai

we hope to make Kansai

tional tourism arrivals to the emirate up by 11.2 per cent,

region from November

even more accessible to

we are confident of meeting our 2018 visitor targets. In

6-10, in order to engage

travellers from the UAE

fact, we are preparing to launch our New Destination

in top level meetings with

and GCC countries."

Strategy in Q4 and are targeting further growth – with a

CEO, RAKTDA, Haitham Mattar declared: “With interna-

Exhibition

Calendar DECEMBER 3-6 ILTM Cannes, France www.iltm.com/cannes DECEMBER 6-8 Travel Turkey Izmir, Turkey www.travelturkeyexpo.com JANUARY 16-18 SATTE, Delhi, India www.satte.in JANUARY 23-27 FITUR, Madrid, Spain www.ifema.es/fitur_06/ JANUARY 31 – FEBRUARY 3 EMITT, Istanbul, Turkey www.emittistanbul.com FEBRUARY 10-12 BIT Milan, Italy bit.fieramilano.it/lang=en

goal of attracting three million visitors by 2025.”

MOBILE SERVICE INTEGRATION

ENHANCING A CODESHARE

Grand Millennium Dubai has launched its innovative ‘Just Ask’ WhatsApp service, through which guests will be able to communicate directly with the hotel’s staff at all times. The mobile facility allows in-house and outside guests to contact the hotel by simply sending a message via WhatsApp using a dedicated mobile phone number. A member of staff monitors the request and responds within 60 seconds, 24/7. General manager, Grand Millennium Dubai, Oussama Chalak elaborated: “In this day and age, personalisation plays an increasingly important role in the guests’ overall travel experience. ‘Just Ask’ is a tool that we will use to communi-

In this day and age, personalisation plays an increasingly important role.

cate with our guests before, during and after their stay.” Guests or potential guests

Gulf Air has upgraded its existing code-

to local Thai destinations, as well

share partnership with Thai Airways

as international destinations in the

International (THAI).

Asia-Pacific region. Gulf Air looks

The Bahrain national carrier’s passengers will be able to take advantage of more opportunities to fly beyond Bang-

forward to growing the broader bilateral relationship with THAI.” President, THAI, Sumeth Dam-

kok with THAI to Hong Kong (effective

rongchaitham also said: “The

immediately), and to Singapore, Tokyo

codeshare agreement between

and Melbourne in the coming months.

THAI and Gulf Air will increase

CEO, Gulf Air, Krešimir Kucko spoke on

our capacity through the route

arrival or inquire about other things that may not be

the news: “Gulf Air has a longstanding

network and sales, as well as make

can communicate with the

available on the hotel’s website. Guests can also send

commercial partnership with THAI that

travel convenient for passengers

hotel directly to ask ques-

messages to request amenities and room service,

we are proud of. Our passengers can now

travelling between Thailand

tions about the hotel prior to

learn about promotions or events and ask for assis-

have greater choice, convenience and a

and Bahrain, in addition to the

booking, arrange transport for

tance with checking out.

seamless travel experience from Bangkok

Middle East.”

December 2018

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NEWS

TWO NEW GEMS IN OMAN

HOSPITALITY GROUND-BREAKER Bluewaters, Meraas’

with the introduction of Caesars

Abdulla Al Habbai stated:

adisson Hotel Group is adding two new proper-

Apartments, Salalah will

unique new island destina-

Palace Bluewaters Dubai, The

“We are delivering a des-

ties to its Oman portfolio: Radisson Hotel Apart-

be a mere five kilometres

tion, has opened its doors

Residences at Caesars Palace

tination which will estab-

ments, Muscat Hills and Park Inn by Radisson

from the new Salalah In-

in Dubai.

Bluewaters Dubai and Caesars

lish a new benchmark for

Resort Bluewaters Dubai.

modern design. However,

The all-encompassing destination features resi-

Hotel Apartments, Salalah. Opening in Q4 of 2020, Radisson Hotel Apartments,

ternational Airport. Housing 123 serviced apart-

we are proudest of the

Muscat Hills will be within close proximity to the Oman

ments made up of studios,

dential, hospitality, lifestyle, ties will be complemented by a

fact that it will bring peo-

International Exhibition Centre and the Oman Conven-

one- and two-bedroom

leisure and entertainment

500-seat theatre, The Rotunda;

ple together and create

tion & Exhibition Centre. As well as 171 upscale apart-

apartments, the property

spaces.

a state-of-the-art conference

enriching experiences to

ments made up of studios, one- and two-bedroom

will feature an interna-

centre, Caesars FORUM; and

support the growth of

apartments, guests will enjoy an international restau-

tional restaurant, a lounge,

Dubai as a global hub.”

rant, a gym and an outdoor pool. Guest will additionally

a gym and a kids' area,

benefit from easy access to the Muscat Hills

as well as seven meeting

Golf Course.

rooms and a pre-function

To deliver the ultimate is-

The three five-star proper-

land luxe concept, Meraas is Cove Beach Dubai, a stunning bringing never-before-seen experiences to the region

private beach club. Group chairman, Meraas, HE

Opening in Q1 of 2021, Park Inn by Radisson Hotel

December 2018

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area covering 365m2.

NEWS

KUWAIT BRAND DEBUT InterContinental Hotels Group (IHG) has finalised a management agreement with Al Arabiya Real Estate

SECOND HOME IN DUBAI

Company for its first Staybridge Suites property in Kuwait. Scheduled to open in January 2022, Staybridge Suites Kuwait Salmiya will be home to 120 keys, with one- and two-bedroom suites available for long-stay guests.

AccorHotels has added

Mövenpick Hotel Apart-

the brand-new Möven-

ments Downtown Dubai is

living and working areas, fully equipped kitchens, enter-

pick Hotel Apartments

conveniently located within

tainment systems and free WiFi. Meanwhile, key facilities

Downtown Dubai to its

five minutes of the Burj

will include a fitness centre and a swimming pool.

robust portfolio, marking

Khalifa and The Dubai Mall,

“We are delighted to partner with Al Arabiya Real

the mega brand’s sixth

and is in close proximity to

Estate Company, owned by The Bukhamseen Group, to

property in the emirate.

Dubai International Finan-

debut Staybridge Suites in Kuwait,” enthused managing

cial Centre.

director – India, Middle East & Africa, IHG, Pascal Gauvin.

The property offers 244 units ranging from

DOUBLE UAE ENDEAVOUR

The modern serviced apartments will feature separate

Chief operating officer,

large deluxe rooms to

AccorHotels – Middle East

one-, two- and three-

& Africa, Marc Descrozaille

bedroom apartments. Fa-

said: “The brand’s newest

cilities include an outdoor

Dubai property caters to a

pool, a kids’ pool, a gym

growing demand for

and sauna, four state-of-

world-class, apartment-

the-art meeting venues

style accommodation in

for up to 220 guests and

one of the city’s most

much more.

sought after districts."

TECHNOLOGICAL ADVANCES the product development cycle, participating in beta testing and validation of GlobalBeacon – a technology that

Radisson Hospitality will add two new properties to

exceeds GADSS recommendations for flight tracking.

its UAE portfolio, as part of its partnership with Abu

Speaking on the development was chief executive, Qa-

Dhabi National Hotels (ADNH).

tar Airways Group, HE Akbar Al Baker: “We are thrilled to

The two properties include the Radisson Blu Hotel

be the first airline in the world with a wide network to use

& Resort, Abu Dhabi Corniche and the Radisson Blu

space-based ADS-B technology, and we are honoured to

Hotel & Resort, Al Ain, both of which are anticipated to

collaborate with both FlightAware and Aireon on the de-

open for business in January 2019. Gracing the Corniche Road in a waterfront location, Radisson Blu Hotel & Resort, Abu Dhabi Corniche will house 327 rooms and suites, and will offer visitors

velopment of this solution to achieve the highest level of Qatar Airways has integrated Global Beacon, created by FlightAware and Aireon, into its operations. GlobalBeacon provides the carrier with global flight

flight tracking standards.” Qatar Airways will utilise GlobalBeacon to respond proactively in the event of an emergency, facilitating

11,000m2 of private beach, eight international restau-

tracking, ahead of the International Civil Aviation Or-

communication between the aircraft operator and the

rants, two cafes, four bars and a nightclub. Upon its

ganisation (ICAO) Global Aeronautical Distress Safety

controller with constant fleet monitoring, automated dis-

launch, the hotel will comprise three swimming pools,

System (GADSS) recommended timeline.

tress alerts and tools that make it easy to share

a fitness centre and a beach club with watersport ac-

Qatar Airways has been involved from the start of

information.

tivities. Meanwhile, Radisson Blu Hotel & Resort Al Ain will stand in Al Ain’s city centre. As well as 202 rooms, the hotel will house suites and villas, four restaurants, six bars and two cafes. Leisure facilities will include two

ENHANCED AVIATION SERVICES

swimming pools, four tennis courts and treatment

uring last month’s World Travel Market London

rooms, whilst over 1,200m2 is dedicated to meetings

2018, Saudi Arabia’s flynas announced the

end and integrated services to provide the perfect

and events facilities.

launch of ‘flynas Umrah Services’, which will

comfort for Umrah pilgrims and visitors, and to

Chief development officer, Radisson Hotel Group, Elie Younes declared: “We welcome this strategic relationship with ADNH, [as] the UAE remains one of

provide integrated services to Umrah pilgrims and

achieve the Kingdom’s Vision 2030,” remarked

visitors to the Holy Mosque.

CEO, flynas, Bander Al-Mohanna.

Licensed by the Ministry of Hajj and Umrah, this new

Eager to offer pilgrims and travellers the very

our key focus markets in the Middle East. These hotels

initiative will offer pilgrims and visitors high-quality

best experiences, flynas Umrah Services has

give us the chance to cement our position in the coun-

services during their stay in the Kingdom, organising

forged strategic partnerships with a number of

try with Radisson Blu, which remains the largest upper

hotels and rooms, catering, transportation, visits to at-

major hospitality companies to provide all-encom-

upscale brand in Europe and a leading brand in its seg-

tractions and tours.

passing packages.

ment in MEA.”

“flynas Umrah Services offers a number of high-

December 2018

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INTERVIEW

THE PUREST FORM OF LUXURY Situated in the private estate of Saraya Aqaba on the shores of the glistening Red Sea, Al Manara Hotel, a Luxury Collection Hotel opened its lavish doors for business earlier on in the year, presenting upscale travellers with a brand-new and exciting option in Jordanâ&#x20AC;&#x2122;s city of Aqaba. Complex general manager, Al Manara, a Luxury Collection Hotel, Saraya Aqaba, Gregory de Clerck grants Tatiana Tsierkezou an exclusive glimpse into the new hotelâ&#x20AC;&#x2122;s opulent world

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INTERVIEW : Please tell our readers a bit about the ethos of Al Manara Hotel, a Luxury Collection Hotel, Saraya Aqaba. What can they expect when visiting? Al Manara Hotel, A Luxury Collection Hotel, Saraya Aqaba is part of an unsurpassed collection of hotels that are a rare find. Our hotel has been curated to ensure that each guest takes the path to the unforgettable, where their imagination is fed and their soul touched. Prior to even entering the property, by simply setting sight on Al Manara Hotel, guests will realise the world in which they are about to be transported to. Designed to reminisce a majestic palace, the opulent resort embraces more than 6,000 years of the region’s enigmatic history and rich culture,

A private oasis set in the heart of Saraya Aqaba, Al Manara Hotel is perfect for those seeking an enchanting retreat.

which is reflected in the traditional architecture, sumptuous décor and magnificent surroundings of this seaside escape. As The Luxury Collection’s debut property in Jordan, both inhouse guests and visitors are treated to an enchanting experience that redefines the levels of hospitality. The grandeur and magnificence of the physical property is reflected in the amenities and services offered. As part of our ethos, we curate individual memorable experiences for each guest, to ensure they leave with cherished memories that will last a lifetime. : When did the luxury hotel officially open for business and what facilities can guests look forward to?

service that extends to all of our 207 rooms, inclusive

Additionally, we have planned to provide a unique epicurean

of 36 signature suites overlooking the Saraya Aqaba

journey and have launched several F&B venues that offer

lagoon or the Negev and Sinai mountains.

exceptionally crafted dishes and beverages to excite

Whether it is our exceptional butler service, expert concierge curations, delicious epicurean offerings or

the palate. In addition, we are delighted to present the outstanding

even our revitalising spa treatments, guests can expect

Kubba Levantin restaurant, that serves Levantine cuisine in

The hotel has been officially open for business since

a different calibre of ‘exceptional’ that redefines the

a stylish and modern way. Last but not least, our spa is the

July 1, 2018. Since then, we have welcomed guests

norm.

ultimate destination for relaxation and rejuvenation. It offers a

from Jordan and across the world, all of whom

The Luxury Collection has cultivated an experience

have wanted to experience the luxurious world of

that distinctly captivates the attention of guests. Each

The Luxury Collection and a touch of legendary

guest is an explorer who seeks the unknown and is

Jordanian charm.

a collector of cherished memories. With distinctively

wide variety of treatments inspired by the ‘Silk Road’, obtained from Europe, Africa and the Middle East. : Finally, please tell our readers about Aqaba as a

refined tastes, our guests pursue destinations that offer

destination. What can visitors look forward to when visiting

Al Manara Hotel is perfect for those seeking an

new experiences as they discover the richness of the

this city?

enchanting retreat. Designed to embody the ultimate

local culture and history.

A private oasis set in the heart of Saraya Aqaba,

sense of privacy and seclusion that is enclaved by

Guests of Al Manara Hotel and The Luxury Collection

Aqaba is Jordan’s only coastal city that is a fusion of nature,

lushly green landscapes that are evocative, guests

chain are sophisticated and charismatic connoisseurs

history and city life. Perched on the tip of the Red Sea, the

are in for a treat as they discover a luxurious world

that are well-versed in the arts, history and culture, and

city is nestled between the glistening water of the sea and the

with unprecedented offerings.

have exquisite tastes. They seek rare finds, enchanting

majestic mountains of Wadi Rum.

encounters and distinctive destinations to create

Heading the Jordanian golden triangle of the south, the

year-round temperate climate. Other fun venues

indelible, treasured moments that will last them a

city boasts rich history, culture, a startling natural beauty of

include an outdoor swimming pool and a kids’ club,

lifetime.

rich marine life and a moderate climate that inspires joyful

A private beach invites guests to relax amid the

as well as an innovative spa that comprises of nine treatment rooms that cater to ones’ indulgence.

Al Manara Hotel aims to attract those seeking

climate, Aqaba allows visitors to enjoy a wide range of

celebrates the history and rich culture of Aqaba.

activities for all family members, including scuba diving in pristine waters, wakeboarding and jet skiing for thrilling

: How does the property stand out among its competitors in Aqaba? What types of guests visit Al Manara Hotel?

moments for everyone year-round. Due to its moderate

exclusive access to a world of captivating opulence that

: As the complex general manager, what are your plans for Al Manara Hotel, a Luxury Collection

adventures. Even though Aqaba has been inhabited for thousands of years, it is a fairly young city that is just now beginning to

Hotel, Saraya Aqaba?

blossom, particularly as the city is part of the Golden Triangle

Al Manara Hotel is part of the top and globally renowned Luxury Collection brand that has a storied

Our main priority at Al Manara Hotel is to ensure

that also includes Petra, as well as Wadi Rum, a UNESCO World

past with over a century of history and heritage.

that our guests receive outstanding services that

Heritage Site. This makes the city the ideal destination for

are in line with the Luxury Collection's standards and

travellers who are seeking an exceptional adventure.

Our hotel rises over the city of Aqaba as an iconic palace, characterised by the finest hospitality one

experiences. There are plenty of things to discover in

In fact, Al Manara Hotel is located in the private estate

can ever experience.

this beautiful country and we are constantly aiming

of Saraya Aqaba on the shores of the Red Sea. Guests can

to create customised excursions for our adventurous

embrace the hotel’s privacy or venture to explore the rest

personalised exploration, guests of Al Manara Hotel

guests to learn more about the locale and its people,

of Saraya Aqaba, which features a unique mix of residential,

will experience unparalleled levels of offerings and

and introduce them to legendary Jordanian hospitality.

business, leisure and entertainment facilities and venues.

With unmatched diversity, subtle luxury and

December 2018

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DESTINATION SAUDI ARABIA

FASCINATION T AWAITS

he Kingdom of Saudi Arabia is broadening its tourism sector and its bountiful offering day by day, in a bid to move forward towards realising its nationwide Vision 2030. One of the goals of

this game-changing economic diversification strategy is to welcome an impressive total of 30 million holidaymakers per year. As this cultural hub steadily reforms its once steadfast

traditions to open its gilded gates to travellers the world over, the nation in its entirety is joining hands to bring to light the historical beauty of the country. Sharing particularly optimistic sentiments with TTG was area general manager – Middle East, Africa and Turkey, The Ascott Limited (Ascott), Vincent Miccolis: “The Government’s Vision 2030 strategy has had a positive effect on the hospitality industry. We are witnessing a notable change from the swift introduction of various initiatives and the lift of the ban on women driving to the introduction of cinemas and concerts with mixed gender admission, in addition to professional wrestling. The renewed

Saudi Arabia is diving into never-before-explored realms with its ongoing social and economic reformations. The country’s tourism industry is everready to enchant travellers eager to discover all the Kingdom has to offer. Aleksandra Wood writes

efforts to increase the Saudi workforce, and the push to have more females in the workplace, are also notable changes.” Miccolis further noted that through these combined initiatives, Ascott’s properties across Riyadh and Jeddah have seen a rather promising increase in occupancy this year, between 10-30 per cent. Domestic travellers can be accredited to these noteworthy increases, with Ascott noting an eight per cent spike on domestic arrivals compared to the previous year.

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DESTINATION SAUDI ARABIA Meanwhile, the Kingdom’s hospitality industry is as active as ever, with the nation having witnessed

2022, with its final phase ending in 2035. Miccolis revealed: “Various entertainment centres in

pipeline happening across major cities of the Kingdom,” he concluded.

the inauguration of 23 properties, whilst a further 118

shopping malls, a fully-fledged entertainment complex,

remain in construction, 43 are in the final planning

concerts, festivals and an opera house have also been

offering blossoms, so do its inhabitants. Saudisa-

stage and 63 are in the planning stage. Thus, a total

announced, so there are significant plans in the pipeline

tion remains at the forefront of the country’s

of 226 hotels in the pipeline, along with 393 exist-

to cement the country as a tourism destination.”

agenda, with efforts to highlight Saudi talent and

ing properties, reflect the industry’s confidence in achieving the goals of the country’s Vision 2030.

As the nation’s hospitality industry and touristic

drive Saudi youth to explore the industry at an all time high.

CUE SAUDI ARABIA

Ascott is a testament to this, with the brand having placed an unwavering focus on identifying

MEGA PROJECTS Travellers eager to savour a taste of Saudia Arabia’s

young, motivated Saudi nationals – both male and

overflowing culture were previously limited. However,

female – and training them to constantly strive for

Saudi Arabia’s touristic jewels are making their pres-

the light at the end of the tunnel is emerging, as the Gov-

higher ranks. According to Miccolis, Ascott’s guest

ence known on travellers’ maps, as noted by country

ernment relaxes its visa policies for outside wanderers.

service departments are graced by many Saudi fe-

General manager, The Ritz-Carlton, Riyadh, Gerrit

male employees, which has proven complimentary

director of finance – KSA, Shaza Hotels, Yasser Arafa: “Domestic tourism is noticing a year-on-year

Graef elucidated: “As the Kingdom starts issuing tourist

rise, with Makkah and Madina still the most popular

visas, albeit with some restrictions, forecast in terms of

cities. Newer areas, such as, Maddien Saleh, Abaha,

tourist arrivals and visitors is expected to increase, thus

by game-changing developments, to reform its

Tabouk and Al Taief, are also witnessing increased

benefiting hotel and accommodation providers.

traditional customs and introduce its impressive

footfall.” Elaborating on this was The Ascott Limited’s Mic-

“The opening of tourist visas not only helps Saudi Arabia boost arrivals from pilgrims visiting Makkah, but

to the frontline services at its properties. Saudi Arabia is taking calculated steps, fortified

offering to the world, while keeping the best interest for its people in mind.

colis: “We are seeing a large increase in staycations

also diverse tourists who are attending social and enter-

and visitors from neighbouring regions, creating al-

tainment activities that are scheduled to happen in the

forts to not only diversify from oil dependence,

ternative demand from that of our corporate visitors

country,” added Graef.

but make meaningful changes to the traditional

and residents. Two tourism hotspots that are on the

And speaking of social and entertainment activities,

“The Government is making coordinated ef-

ways of doing business,” explained Arafa of Shaza

rise include Al Khobar and Abha in the Southwest,

in 2018 alone, Saudi Arabia was poised to host roughly

Hotels. “More leisure related initiatives, such as

with both areas bolstering their presence on the do-

5,000 events, in order to encourage foreign visitors and

cultural events and Al-Qiddiya entertainment city,

mestic tourism front. Both regions are set by the sea

augment tourist spending.

indicate that steps are being taken to present the

and enjoy a more laid-back environment.” Ascott is set to open its first property in Al Kohbar

Graef said: “Apart from being the leading religious

Kingdom as a more leisure-friendly destination.

tourism destination in the world through Makkah, Saudi

This will enhance the position of the hospitality in-

– Ascott Corniche Al Kohbar – in the first quarter of

Arabia has started to welcome unconventional and

dustry in the Kingdom and generate further

2019, along with Citadines Abha in the capital of the

groundbreaking events attracting both locals and

demand.”

Aseer Province in 2020.

residents.

The tourism industry in the Kingdom is welcom-

“Recently, our hotel collaborated with the Saudi Film

With touristic developments, social reforma-

ing dramatic changes and is continuously evolving

Council and the General Culture Authority as one of

tions and economic diversification in tow, Saudi

throughout its exciting journey to economic diver-

the sponsors of the Kingdom’s first-ever movie premier

Arabia is poised to become an unstoppable cul-

sification. Major tourism projects and investments

event, Gerard Butler’s ‘Hunter Killer’. This month, the

tural wonder for travellers from around

happening in the country, such as the Red Sea pro-

Kingdom is hosting the international Formula E Cham-

the globe.

ject and futuristic megacities such as Neom and Al-

pionship, with a lot more entertainment events in the

Qiddiya, will ultimately be the driving forces behind achieving this goal. The Red Sea project is envisaged as a resort spanning a lagoon of 50 untainted islands, between the cities of Umlaj and Al-Wajh. It stands within arm’s reach of one of the Kingdom’s most spectacular nature reserves and dormant volcanoes in Harrat AlRahat, graced by a backdrop of the ancient ruins at Mada’in Saleh. The first phase of the project, which will include development of hotels, luxury residential units and all logistical infrastructure, such as air, land and sea transport hubs, is expected to conclude by the final quarter of 2022. Meanwhile, construction of the colossal Al-Qiddiya entertainment city project announced earlier this year is already moving forward at a gracious pace. The landmark entertainment hub, located southwest of Riyadh, will house high-end theme parks, motorsport facilities and a safari park. A jaw-dropping roster of facilities can be expected from this one-of-a-kind project, inclusive of amusement parks; sports tracks; auto and motorcycle racing areas on desert and asphalt tracks; indoor ski slopes; water parks; natural attractions; and cultural and heritage events. The project will also comprise

Steps are being taken to present the Kingdom as a more leisurefriendly destination. This will enhance the position of the hospitality industry in the Kingdom and generate further demand.

resorts, hotels, restaurants and residential units. The first phase of the project will officially open in December 2018

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DESTINATION SAUDI ARABIA

TIS THE SEASON FOR OFFERS

In celebration of the holiday season, The Ascott Limited (Ascott) has launched an exclusive offer across its Jeddah properties. The limited Festive50 offer is available at

TRIUMPHANT TURNAROUND

Ascott Sari Jeddah, Ascott Tahlia Jeddah, Citadines Al Salamah Jeddah and Spectrums Residence Jeddah, and grants guests a 50 per cent discount on their stay until the end of 2018. Ascott Sari Jeddah is conveniently located amongst prominent shopping malls and the Jeddah Corniche – a key attraction for visitors

Saudi Arabian Airlines

upgrades, fleet renewal and an ac-

to the city.

(SAUDIA), the Kingdom’s flag

celerated growth rate.

Similarly, Ascott Tahlia Jeddah is situated

carrier, acquired the 'Asia Pa-

in the heart of the city, providing guests with

cific Airline Turnaround of the

tious transformation programme

easy access to many multinational companies,

Year’ accolade at the Centre

three years ago, aimed at improv-

fashion boutiques, restaurants and cafés.

for Aviation Awards for Excel-

ing its efficiency and product. It has

lence gala in Singapore.

since taken delivery of more than

Meanwhile, Citadines Al Salamah Jeddah, found north of the city, is surrounded by a

Receiving the laurel on behalf of the airline was CEO,

fleet with new in-flight products and

close proximity to the Red Sea, guests are

SAUDIA, Jaan Albrecht, and

onboard services, as well as high-

often spoilt for choice due to the number of

vice president of corporate

quality culinary offerings.

top seafood restaurants in the area.

communications, SAUDIA,

Finally, Spectrums Residence Jeddah

one of the youngest fleets in the

Fahad Bahdailah. SAUDIA was selected for

world, with an average age of less

its successful transforma-

international schools and hospitals. Its prime

tion, which has resulted in

location allows travellers to enjoy balanced

significant efficiency im-

new terminal at its Jeddah hub for

living in the bustling city.

provements, in-flight product

domestic operations.

than five years. This year, SAUDIA moved into a

Radisson Collection has unveiled its lat-

on-site F&B outlets: Tswalu restaurant; The Butch-

est hospitality gem – Nofa Resort Riyadh, A

er’s Den; and Al Fresco restaurant.

Radisson Collection Hotel. The African-style property is located just

Meanwhile, key facilities include the Nofa Spa & Health Club, two outdoor swimming pools, a ball-

outside of the capital and boasts 57 luxuri-

room accommodating up to 500 guests, two thea-

ous bungalows and villas overlooking Nofa

tre-style boardrooms and other meeting rooms.

Wildlife Park. The property comprises an

Area senior vice president – Middle East, Turkey

equestrian estate, as well as a golf course

and Africa, Radisson Hotel Group, Tim Cordon

surrounded by hypnotic sand dunes and

spoke on the magnificent opening: “We're thrilled

awe-inspiring mountains.

to open our first Radisson Collection hotel in Saudi

Guests can expect nothing short of fasci-

Arabia, and our third in the Middle East region.

nating at the resort’s facilities, with a unique

Radisson Collection brings together hotels that aim

wildlife safari that is home to more than

to offer the exceptional, and Nofa Resort Riyadh, A

700 exotic animals, such as zebras, sables,

Radisson Collection Hotel certainly offers guests a

giraffes, cheetahs and more.

once-in-a-lifetime experience as an exclusive retreat

Nofa Resort Riyadh also features three

The Saudi-based carrier now has

district is in the vicinity of shopping malls,

AFRICAN GEM IN THE DESERT

We take care of our employees and they take care of our customers.

70 aircraft, resulting in a young

variety of culinary hotspots. Given the city's

on Prince Sultan Road in the Al Salamah

A VICTORIOUS TEAM

The airline embarked on an ambi-

with unparalleled leisure facilities.”

was honoured with the ‘Ho-

sistant director of sales and

tel Team of the Year’ title

marketing, Tamer Taha was also

at the annual Hotelier Middle East

shortlisted within the ‘Sales Person

Awards, which took place in Dubai.

of the Year’ category, while the

The ITP Media Group, organisers

hotel’s general manager, Gerrit

The Ritz-Carlton, Riyadh’s as-

he Ritz-Carlton, Riyadh

of the awarding affair, presented

Graef was recognised as ‘Highly

the hotel with the coveted award.

Commended’ under the ‘General

On the reception of the prestig-

company philosophy that we truly

Manager of the Year’ category.

ious accolade, director of HR, The

enliven. We also have strong team

Graef has played a pivotal role in

Ritz-Carlton, Riyadh, Abdulrahim

support and diligent service pro-

driving the hotel team to several

Al Hazmi enthused: “We take care

fessionals that stayed through the

successes and accolades in the

of our employees and they take

challenges. This helps us achieve

face of challenges throughout 2017

care of our customers – that’s our

our goals.”

and 2018.

December 2018

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Click to Read the latest Winter luxury issue now. Borne from the demands of the discerning and resilient luxury travel segment, ttgmena luxury is the region's only quarterly magazine expressly directed at premium travel trade professionals.

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G CC : A D A PTI N G TO C H A N G E TR A D ITI O N A L CO R P O R ATE SEG M E NTS A RE TU R N E D O N TH E I R H E A DS, A S TH E REG I O N E M B R A CE S A B U RG EO N I N G LE I S U RE M A R KET I N D I A N O CE A N & C A R I B BE A N A L LU R I N G G U E STS W ITH VI S I O N S O F A TR O P I C A L P A R A D I SE , TH E SE I S L A N D D E STI N ATI O N S A RE U P P I N G TH E A NTE A N D TA P P I N G I NTO CU R RE NT TRE N DS C I T Y G U I D E: LO S A N G E LE S A STR O L L D OW N TH E RE D C A R PET A N D I NTO TH E E XC LU S IVE LUXU RY L I FE STYLE O N O FFE R I N A M E R I C A' S M O ST STA R-STU D D E D C ITY PLUS B U S I N E SS A N D CO R P O R ATE TR AVE L P RO FI LE

ON LOCATION PHILIPPINES

he Philippines is experiencing something of a spotlight moment. The destination, which for years went relatively unnoticed on the travel and tourism radar, is suddenly undergoing a serious boom, with international visitors from around the globe eager to uncover the multitude of rich offerings this archipelagic destination has to offer.

AUTHENTIC TRAVEL HOTSPOT

Significant growth was warmly welcomed across all international feeder markets between January to September this year, compared to the same period in 2017. Inbound arrivals grew by 25.6 per cent in 2017, reaching 6,620,908 foreign visitors in total. Some 3.706 million international arrivals were recorded in the first half 2018, promising a positive run towards the 7.4 million goal by the end of the year. And with this growth, the destination’s tourism officials have set out a new tourism strategy for development, in

Prepped and ready for its big stage debut, the Philippines is currently enjoying international fame as one of the top emerging destinations to watch for the coming years. Emily Millett discovers just how the country plans to keep up with increased popularity and demand from new market segments

a bid to achieve the projected growth in tourist numbers and expenditures over the next decade. This new strategy will focus on integrated sustainable tourism management for Central Philippines; further development outside of the already popular Cebu and Boracay regions, identifying viable

with the slated openings of Sheraton Mactan, The

critical environmental, infrastructure and community-based

Westin Manila Sonata Place and The Residences

room inventory at Club Paradise Palawan, with the suites

projects; and focusing on rectifying existing infrastructural

at The Westin Manila Sonata Place in 2019,

and villas growing from 50 to 95 to meet the increase in

inadequacies.

joining The Westin Manila Bayshore and Sheraton

demand. According to Nepomuceno, the main additions are

Manila Hotel, which opened in 2018 and 2017

the Hillside Suites, situated in the middle of the island and

respectively.

overlooking the blue waters of Coron.

DESTINATION DEVELOPMENTS

Meanwhile, a Japanese group is set to debut in

REOPENING OF AN ISLAND

And some of these infrastructural inadequacies are already

the Philippines with the upcoming opening of the

being addressed, with a huge incoming supply of hotel

11-storey Hotel Okura in the Resorts World Manila

rooms expected to join the portfolio in the Philippines

complex, while Hilton Hotels & Resorts has further

One major development set to further boost tourism in the

in the next five years. Due to robust demand, a number

enhanced its portfolio with the October opening

Philippines is the recent reopening of Boracay Island on

of international as well as home-grown hotel groups are

of Hilton Manila, also inside Resorts World Manila.

October 26, following an extensive six-month clean up and

adding properties in the destination, both within and outside

Talking to TTG about upcoming group

rehabilitation of the area. The reopening is in line with the

Metro Manila, catering to the full spectrum of traveller,

developments, director of sales and marketing,

Department of Tourism’s (DOT) drive for more sustainable

from the two- and three-star hotels catering to millennial

Resorts Discovery Shores Boracay and Club

tourism growth moving into the future, with the newly

backpackers, to the branded luxury properties for the more

Paradise Palawan, Cathy Nepomuceno said: “We

relaunched Boracay focusing on being an environment-

high-end traveller.

are prepping for the opening of another resort

friendly destination.

Bangkok-based Red Planet Hotels – Asia’s largest and fastest-growing hotel company focusing on the budget sector – has upgraded its network in the Philippines with

in El Nido, Palawan, marking a new brand for the group, Kip & Kin, targeting the Millennial market. “This will be a combined hotel/hostel concept

“Boracay Island was closed in April to undergo rehabilitation. It was reopened to tourists in October, and The District Boracay made it to the list of environmentally-

the developments and openings of five new hotels in the

with vibrant colours and quick, no frills service,

compliant hotels allowed to operate on the island,” said

destination this year, under the group’s Red Planet Japan

but maintaining Discovery’s distinct ‘service from

marketing and PR manager, The District Boracay, Vina

subsidiary.

the heart’ concept,” she added.

Mataganas. “Along with the reopening of the hotel, we also

Commenting on the recent ground-breaking ceremony for Red Planet Manila The Fort, was the group’s CEO, Tim Hansing: “The recent acquisition of prime development sites in the Philippines allowed us to move forward with the ground-breaking of The Fort, reflecting Red Planet’s proven ability to deliver on its growth plan. With the rapid expansion of travel flows between Japan and the Philippines, as well as accelerating tourism arrivals in Manila, the revenue and profit contribution to Red Planet Japan by new hotels in the Philippines will be substantial over the coming years.” Planned openings between 2018 and 2020 also include Red Planet Manila Binondo, Red Planet Quezon Aurora Boulevard and Red Planet Manila Bay, all of which opened earlier this year, as well as Red Planet Entertainment City, which is set to open in 2020, with 330 rooms located adjacent to Manila’s Bayside. International arrivals include Dusit International, with five properties slated to open in 2019, including dusitD2 The Fort, Manila, dusitD2 Davao, Dusit Thani Residence Davao, Dusit Thani Mactan Cebu and Dusit Princess Cebu City. Marriott International is also growing in the destination

Next year, the group is also set to welcome increased

December 2018

ttgmena.com

ON LOCATION PHILIPPINES opened our newest restaurant – The Plenary – and café – House Brew Café. Both are located at the

The Millennials are the current movers and shakers in both the domestic and international markets.

ground floor of the hotel with stunning beach views.” According to Mataganas, The Plenary offers elevated Filipino classic cuisine with a modern twist, while The House Brew Café offers a healthy vegetarian menu, as well as gelatos, pastries and specialty coffee. The hotel has also changed the menu at its home-grown restaurant, introducing new international offers. “With the temporary closure of Boracay, tourists were diverted to other equally beautiful Philippine destinations,” Mataganas told TTG. “Now that Boracay has reopened, people are excited to see and experience the new Boracay. Actually, stakeholders and tourists are now more environmentally

DOMESTIC AND INTERNATIONAL GROWTH

conscious – and this is good news, as we move

One failsafe feeder market that has always been clued up to the plethora of offerings waiting for

towards sustainable tourism.”

visitors to the Philippines is the loyal domestic market.

The island's closure, catalysing the opportunity

Commenting on this lucrative group, Nepomuceno said: “We still see a lot of Filipinos visiting

to introduce and boost travellers' awareness of

the various tourist spots. We, as locals, can never visit enough of the tourist spots here in the

other tourism destinations in the country, was key

Philippines, and as such, domestic travel has increased dramatically in the last few years and the

to retaining the country's positive month-on-month

market has remained very strong for our resorts.

performance on tourism arrivals. Commenting on these unexpected benefits that emerged subsequent to the closure of one of the

“Internationally, we also see a lot of tourists from neighbouring countries such as Korea, China, Taiwan, Japan, as well as from the US, Australia, the UK and Canada.” According to Nepomuceno, these particular international feeder markets primarily come to the

country's flagship destinations was undersecretary

Philippines for business and leisure, while the MICE market also continues to grow steadily, with

for tourism development, DOT, Benito Bengzon Jr:

many more opportunities in the next five years predicted in this segment.

“The fact that we have kept ourselves afloat is a very strong reflection of how resilient the industry is, how quick we are to make adjustments with our

Another feeder market that is currently growing in influence is the all-important Millennial market, whose demands continue to shape the future of the industry. “The Millennials are the current movers and shakers in both the domestic and international

marketing and promotions, and I think, also a very

markets. Their travel patterns are based on their lifestyle, focusing on unique experiences,”

strong communication of how prepared the other

Nepomuceno told TTG.

destinations are in welcoming the influx of tourists, who otherwise would have gone to Boracay.” And as a result of the recent reopening, hotels on the island have been driven to upgrade their offering. The Discovery Shores Boracay used the

In response, The Discovery Leisure is addressing the demand for experience-driven travel by launching a series of experiential packages and offering an authentic sense of place according to destination. “We have recently launched female oriented packages, as it is also prevalent that female travellers have increased, whether solo or with a group of friends,” added Nepomuceno.

six-month rehabilitation period to add new suites to the property, as Nepomuceno explained to TTG: “We

Following a significant upsurge in tourist arrivals, as well as increased grace from the

have launched a new addition to our resort, namely,

domestic market and peaked interest from an emerging Millennial sector, the Philippines is

the Signature Suites. These are 11 luxury keys

settling into its status as an emerging tourism hotspot to watch, with a stronger strategy and

targeted towards a more discerning market.”

an impressive portfolio of infrastructural developments.

December 2018

ttgmena.com

SPOTLIGHT INDIA

EXTRAORDINARY

CHARM

Eager to provide guests with a unique events space, Hyatt Regency Pune has introduced EQ:IQ (short for Emotional Quotient: Intelligence Quotient), which creates a balance of work and play, complemented

From buzzing, tech-advanced cities to rolling greenery, India ignites a sense of adventure in many a traveller. Natalie Hami reports

by gourmet cuisine. Covering 1,765m2, the space consists of meeting rooms named Newton, Einstein, Galileo and so forth, with a highly trained personalised concierge to ensure all events run smoothly.

WELLNESS SANCTUARY Globally-renowned as a wellness destination, most notably for its

eaving a tale of wonder for its

as one not to be missed, and expressed

up to its name, while simultaneously developing its medical tourism

adventurous visitors amidst crowded

confidence in its ability to increase

sector.

streets and lush landscapes, India has

tourism flow to the city.

been upping the ante on its tourism

product for some time now. Embracing technology, the destination’s tourism

As part of its 2019 tourism strategy, Carnoustie Resort will be

“The Biennale is expected to bring in a diverse crowd from various parts of the globe, and this could be a potential

heavily focusing on medical and sports tourism, according to its general manager, sales and marketing, Urvashi Mehta. Meanwhile, general manager, Hyatt Regency Pune, Vishal Singh told

portfolio has been enhanced with the Incredible

target market we have decided to tap

TTG that the upscale property will be focusing on wellness, as well as

India Mobile App, which showcases India as a

into. Closer to the festival, we will be

promoting the hotel as a weekend destination for families and couples

holistic destination, promoting experiences such

introducing customised packages for the

looking for a quick getaway.

as spirituality, heritage, adventure, culture, yoga,

tourist flow at our Kochi property.”

wellness and more. The launch was announced by

Sajeev further added: “Besides the

Minister of Tourism, Shri K J Alphons, during the

Biennale, the Cochin Carnival, an annual

National Tourism Awards.

New Year celebration that has been

Furthermore, seeking to improve and standardise

“The Arogya Spa is a great sanctuary for relaxation, offering western and ayurvedic treatments, and we are the only hotel in the city with a temperature-controlled pool.” He added: “We see an opportunity in promoting Pune as a

around since Portuguese times, will also

destination and wellness space. Ayurveda is gaining momentum

India’s motel industry, the Ministry of Tourism has

be hosted. This celebration is expected to

among tourists and they are travelling specifically to experience

formulated a voluntary scheme for Approval of

amass a huge tourist crowd too.”

wellness options.”

Operational Motels, with the aim of recognising the

Meanwhile, one of the city’s upscale

motel segment as a vital component of the overall

properties, Grand Hyatt Kochi Bolgatty, is

tourism product, and setting standards for facilities

looking to build on its already strong MICE

and services.

segment.

In addition, India is to be the host country for

Singh explained that Pune has a temperate climate, making it a yearround destination, and thus, ideal for MENA travellers. Vice president-operations, Pride Hotels Ltd, Atul Upadhyay also divulged the importance the hotel group was placing on medical and

The property’s general manager, Girish

wellness tourism.

the official World Tourism Day celebrations for the

Bhagat told TTG: “Our Convention Centre

UNWTO in 2019.

has opened up the avenues to host never

hotels. There is great potential to further expand the Wellness Tourism

before seen events in Kochi. We recently

framework in India. We have well-appointed spa and wellness centres

held a 60-member symphonic evening,

in all our hotels across India, offering rejuvenating treatments by

led by the Australian World Orchestra.

trained therapists to pamper one’s body and soul.”

CELEBRATORY ATMOSPHERE

“We have customised packages for medical travellers in all our

With a slew of tourism initiatives in place, India’s MICE

It was attended by people from across

Envisioning itself as a hub for holistic wellness, Fragrant Nature –

sector has also been rising in the prestige ranks. TTG

India and abroad, and was for a good

Kollam is undergoing a revamp and is expected to open in early 2019.

caught up with a number of hospitality stakeholders,

cause. Another landmark event was the

According to Sajeev, it will be launched with an exclusive Ayurveda

in a bid to reveal the types of events that are being

inaugural ceremony and dinner of the

and Yoga centre, featuring packages for physical, mental and spiritual

cultivated.

Kerala Travel Mart. It was attended by

wellbeing.

Honing in on Kochi, in southwest India’s coastal Kerala state, taking centre stage will be the Kochi-

more than 4,000 people from the travel and trade industries across the globe.”

Muziris Biennale from December 2018 to March 2019.

Bhagat further noted that moving

This event is a high-calibre art exhibition and festival,

into the busy season, the property will

considered the largest of its kind in South Asia.

be hosting some large-scale medical

Managing director, Fragrant Nature Hotels & Resorts, Kochi, Anne Sajeev described the event

Ayurvedic and alternative medicine proposition, India continues to live

Keen to offer guests a serene stay, apart from the traditional spa set up, at the Kollam property one can also avail a customised lakeside massage session, allowing clients to enjoy the calm water and surrounding nature.

conferences, corporate MICE and

A natural beauty, India continues to play to its strengths while

destination weddings.

honing an ideal tourism product.

December 2018

ttgmena.com

SPOTLIGHT INDIA

STEADY EXPANSION

Hilton has expanded its

a steam room and a full-

portfolio in India with the

service spa – Serena,

launch of DoubleTree by

which provides a suite of

Hilton Goa – Panaji.

both Ayurveda and inter-

The 160-room property is ideally located and eas-

A RESPONSIBLE APPROACH CEO, Tamara Leisure Experiences, Shruti Shibulal reveals to TTG how the hospitality venture is committed to providing its clientele with an unforgettable escape

Catering to the MICE

ily accessible by visitors

segment, DoubleTree by

arriving at Dabolim Inter-

Hilton – Goa Panaji offers a

national Airport.

variety of spaces for exclu-

The guest rooms, in-

sive meetings, private din-

cluding nine suites, are

ners and large receptions.

equipped with signature

With over 372m2 of meet-

DoubleTree by Hilton

ing and banquet space, the

amenities, such as Double-

property features a grand

Tree Sweet Dreams Sleep

ballroom, two additional

Experience bedding, a 42-

ballrooms, two board-

inch HDTV, coffee-maker

rooms and sunset lawns.

and high-speed WiFi.

Dining options include

The rooms also feature

Comida, offering a fu-

environmentally friendly

sion of cuisines inspired

smart lighting with motion

by Portuguese and Goan

sensors, in addition to out-

lifestyle; Rio Salao, a lobby

service, ensuring that our guests leave feeling taken care

door balconies and walk-in

lounge serving an assort-

of, pampered and rejuvenated. As a property, we are con-

showers.

ment of international teas

stantly looking to innovate and expand on the holiday ex-

The resort offers a

perience we offer our guests. Our most recent additions

24-hour fitness centre,

offering Goan and Manga-

to services include a 24-hour butler service and a unique

an outdoor infinity pool,

lorean fare.

and coffees; and Feliz,

night trek experience. In the long term, we are committed towards the promotion of responsible tourism and sustainable business practices, reflected in everything from architecture and technology to practices implemented at the resort, as well as in the kinds of activities and eco-experiences we offer our guests.

: What types of tourism are you currently focusing on?

national treatments.

A WORTHY INTRODUCTION

he Indian Hotels Company (IHCL) has recently

: Which feeder markets will you be targeting for 2019? Will the MENA market be one of them?

The Tamara Coorg in Karnataka has always been

announced its second hotel in Odisha, following the signing of a new Vivanta hotel in Bhubane-

swar, which is expected to open in early 2020.

focused on travellers looking for a luxury getaway.

At the moment, we are focused largely on the domestic

We offer luxury accommodation and service, nes-

market. Having said that, the international market is also

Lifeline Multi-Ventures, the signing is in line with the

tled in the beauty of nature, perfect for an escape

a vital cog in the wheel, as there is a distinct interest in

company's strategic expansion plans for driving aggres-

from the bustle of the city and for quality time with

Coorg as a getaway destination, especially for the Middle

sive growth.

loved ones.

Eastern market.

In the recent past, we have noticed an increased

With the imminent opening of the Cunoor airport nearby,

multi-cuisine restaurants, recreation facilities, modern

demand for wellness experiences from our target

we expect to have more traffic towards Coorg and hope

meeting spaces, well-equipped conference rooms and

clientele. The Tamara Coorg is home to the award-

to attract more travellers from the MENA market.

banqueting facilities.

The hotel will comprise 137 guest rooms, along with

winning spa and wellness centre – The Elevation Spa – where such travellers can choose from a diverse variety of wellness packages.

Undertaken through a management contract with

Noting that the signing is in line with the company’s : What experiences or attractions should be high

expansion strategy, managing director and CEO, IHCL, Puneet Chhatwal said: “Bhubaneswar has emerged as

on a visitor’s list to India?

one of the fast-growing, important trading and commer: What is your tourism strategy for the new year?

On a visit to Coorg, we recommend nature-lovers go on

cial hubs in Odisha and eastern India. It offers potential

treks and walks through the hills and forests. Winding

for both leisure and business travellers. We are delighted

roads, diverse flora and fauna, and the cool mist of the

to partner with Lifeline Multi-Ventures for this hotel.”

From a guest perspective, our strategy is to create

hills will lead trekkers to some of the most breath-taking

a body of satisfied clientele, who will keep returning

views in India. Day trips to nearby waterfalls and the an-

Nagar, will be part of DN Regalia Mall, a mixed-use

to our properties and recommend us to like-minded

cient Hindu and Buddhist temples of South India are also

development.

travellers. We strive towards world-class luxury

great experiences. December 2018

ttgmena.com

Vivanta Bhubaneswar, located at Patrapada in Kalinga

AWARENESS VIETNAM

INIMITABLE ELEGANCE

planned and the Ho Chi Minh City Department of Tourism Masterplan is working to redevelop waterways to promote 'river tourism', given that the city evolved from the confluence of the Saigon River and its numerous canals. Also touching upon the sudden focus of airport development was Fusion’s Erda, who explained that as well as excitement around the new out-of-town location for Ho Chi Minh City’s main international hub, regional airports all over the country are also very keen to expand as the tourism boom slowly reaches into previously untapped provinces such as Quang Binh. “For hospitality brands like Fusion, such developments are hugely important. While we can continue to build properties to meet the rising demand for rooms, it will be a futile effort if there simply aren’t enough inbound

With its heritage expertly weaved into its burgeoning tourism industry, Vietnam is one of southeast Asia’s masterpieces. This spirited destination is swiftly rising in popularity among global travellers, but what are stakeholders doing to augment the country’s touristic offering? Tatiana Tsierkezou finds out

flights to bring everyone here,” he told TTG. A busy year for the hospitality expert, Fusion recently expanded its room count at Fusion Resort Phu Quoc, and will do the same at Fusion Resort Cam Ranh next year. The company is also readying itself for the launch of its new ‘Fusion Originals’ brand in Saigon. “Darwin - a Fusion Original will open in District 1 in the summer (2019),” Erda said. “Our third all-suite hotel, Fusion Suites Vung

“It has changed beyond recognition from being an almost

Tau, will also open in 2019. Looking to 2020

ietnam’s spellbinding beauty is one of the main

mystical, off-the-grid backpacker haunt to a world-class

and beyond, we’re currently working on new

reasons contemporary travellers feel compelled

destination that’s now as famous for five-star luxury resorts

resorts in Da Nang and Quang Binh.”

to visit. Armed with this, and a constantly

and hotels as it is for super-cheap hostels and guesthouses,”

Moving away from these exciting

developing tourism infrastructure, the country

explained CEO, Fusion (an expert in wellness-inspired hotels),

hospitality developments, Le of Asia DMC

is truly one of southeast Asia’s rising stars, and this has

Atilla Erda. “Just about everyone in the world has heard of

explained to TTG that travel nowadays is

been made quite obvious following a recent boom in visitor

Vietnam, and while that wasn’t always for good reasons, things

more focused on rejuvenation, fulfilment,

numbers.

are improving as the word gets out.”

learning new skills and expressing a lifestyle,

During the first six months of 2018, almost eight

rather than being a typical tourist. In turn,

million international travellers selected Vietnam as their

marketing campaign slogan, 'Timeless Charm', Vietnam is still

Asia DMC now offers more affordable, yet

destination of choice. This impressive number brought

as timeless and as exotic as it was decades ago. It has strong

accessible, experiential travel options.

forth a 27.2 per cent jump on the figures recorded during

cultural, historical and even religious attractions that draw

the corresponding period in 2017.

visitors from all over the world. While Hanoi, Saigon and Danang

has become the first company of its kind to

may have changed dramatically due to a massive build-up of

launch a pioneering carbon offset product,

tourism infrastructure, much of the rest of the country has kept

which has been designed to reduce the

its rustic charm, offering visitors more authentic experiences.”

negative impacts of tourism and improve

Director of business development, The Reverie Saigon, Albert Lafuente, who recently joined the property,

But let’s get into specifics; what is actually changing within

explained that Vietnam has always been at the forefront of

the country’s tourism sector and what are stakeholders doing to

tourism in the region.

keep the industry moving forward?

Le also proudly shared that Asia DMC

the environmental and social standing of the business and its partners. “We are working with Carbon Trade

“We believe that its tourism strategies are working and

According CEO and founder, Trails of Indochina, John Tu

we are confident that the country will achieve its target of

Nguyen, reasonably priced high-end hotels and resorts have

approved’ packages and provide responsible

15 million international arrivals by year-end.”

become available in both major and secondary cities, making the

travel advice, as well as the option for our

destination more attractive.

clients to offset the carbon volume from their

Also feeling extremely confident about the direction the country’s tourism industry is moving in was group

“Vietnam has opened up with more destinations and products,

Exchange (CTX) to offer ‘sustainability-

trip for $1 per person, per day. Each purchase

managing director, Asia DMC, Linh Le, who told TTG: “I

as well as a great variety of sightseeing. In the coming years,

will be attributed to United Nation or Gold

believe the tourism industry in Vietnam will continue

Vietnam will continue to develop more exciting products and

Standard certified projects, such as solar

growing in both quality and quantity to make Vietnam a

smaller cities will offer more interesting experiences,” he added.

energy, wind farms, reforestation and cook

friendly and attractive destination, affirming the position of the country on the regional and world tourism map.”

As well as numerous hospitality developments, the Vietnamese

stove projects, to counteract the emissions

Government is working hard to streamline its transport system

that cannot be avoided during the trips,” Le

to boost connectivity.

explained.

ALWAYS TRANSFORMING

initiatives are focused on infrastructure development, which will

Equipped with a devoted team of

When one reflects on Vietnam a decade ago, the country

eventually impact the tourism industry. The development of the

passionate and thoughtful travel and

was still somewhat undiscovered, and most definitely

Saigon subway system is progressing very well and it is expected

tourism entities, Vietnam is ready to

wasn’t at the top of international travellers’ to-do lists. Ten

to be ready in two years.”

quench the global traveller’s thirst for

years later, things are a bit different.

Lafuente from The Reverie Saigon added: “True to its

Lafuente elaborated: “Most of the government’s current

He additionally shared that a new airport terminal is being December 2018

ttgmena.com

adventure.

AWARENESS VIETNAM

TWO NEW HOSPITALITY PLAYERS

HA LONG BAY TO WELCOME PLUSBRANDED HOTEL

ast month, Meliá Hotels International signed for two new hotels in Vietnam: Meliá Hoi An and Meliá Phu Quoc. Executive vice chairman and CEO, Meliá Hotels International, Gabriel Escarrer declared: “As the third largest hotel company in Europe, we at Meliá we are very comfortable with the rate of our growth in Asia Pacific.” Meliá Hoi An, which stands in the centre of Hoi An Ancient Town, will house a total of 150 rooms spanning five room types.

Best Western Hotels &

port. It will house 327 rooms and suites, a

an exceptional project that will further

Facilities will include a swimming pool, fitness centre

Resorts has signed for a

spacious fitness centre, an infinity-edge

enhance this attractive destination. We

and YHI Spa, as well as multiple dining options and Power

Best Western Plus-branded

outdoor pool, a large kids’ club and several

look forward to working together to

Meeting rooms.

hotel, which is scheduled

retail outlets.

bring their vision to life.”

to open in Ha Long Bay, a

Managing director of international

Best Western Hotels & Resorts will

Meliá Phu Quoc, which is 10 minutes from the Phu Quoc International Airport, stands along the beach line of Phu Quoc Is-

UNESCO World Heritage

operations – Asia, Best Western Hotels &

also be launching an upscale beach

land in Vietnam. The hotel will comprise 380 rooms, a spacious

Site, in the third quarter of

Resorts, Olivier Berrivin declared: “We are

resort in Dong Hoi in 2020, which will

public space with tropical lush gardens, a welcoming entry

2020.

very excited to be working with Tri Duc on

form part of a major new development

atrium offering stunning beach views and elevated lounge ar-

this exceptional new project. At Best West-

comprising a golf course, a premium

eas with mountain and ocean views. Other facilities will include

struction, the new-build

Currently under con-

ern, we are always seeking strong, highly-

retail complex, restaurants, bars and a

swimming pools and Meliá’s signature YHI Spa, a beach club

Best Western Plus Ha Long

respected and professional partners. Tri

marina. Best Western Premier Quang

and meeting and banquet facilities.

Bay Hotel is a short drive

Duc has shown its skill and vision by creat-

Binh will house 501 rooms and suites,

from Ha Long Bay’s cruise

ing Best Western Plus Ha Long Bay Hotel,

and numerous facilities.

Both of the aforementioned hotels are due to be fully operational by 2022 and boost Meliá’s footprint in the country to 12 hotels.

December 2018

ttgmena.com

PEOPLE ON THE MOVE

CHIEF OPERATING OFFICER - MEA

EXHIBITION DIRECTOR

Marc Descrozaille has also

David Thompson is the

appointed AccorHotels’

been appointed as chief op-

new exhibition director of

chief operating officer for

erating officer for the Middle

IBTM World.

the Middle East and Africa.

East and Africa regions.

Thompson has previously

He joins AccorHotels from

worked for Haymarket

Nasser previously worked as the chief operating officer, luxury brands – Middle East for AccorHotels, overseeing a portfolio of 40 hotels. He will now oversee more than 125 operational hotels and 50 pipeline hotels in North Africa, Levant, the KSA and the Indian Ocean.

Mövenpick Hotels & Resorts, where he previously worked as the president for the Middle East and Africa, overseeing over 50 hotels. He will take charge of over 105 hotels and 65 hotels in the pipeline, in the Gulf (excluding the KSA) and Sub-Saharan Africa.

IBTM WORLD

Samir Nasser has been

ACCORHOTELS

DAVID THOMPSON

MARC DESCROZAILLE

Exhibitions, BBC, Informa, Daily Mail Group and Clarion Events. He has 14 years of experience and possesses an international perspective, having organised exhibitions and conferences in Europe, the Middle East and the US.

MARIAM STAMBOLTSYAN

OCCIDENTAL IMPZ DUBAI, CONFERENCE AND EVENTS CENTRE

SAMIR NASSER

DIRECTOR OF SALES

Occidental IMPZ Dubai, Conference and Events Centre has welcomed Mariam Stamboltsyan as director of sales. She will now be in charge of annual budgets, implementing commercial strategies and analysing results for the property. She will oversee the scheduling and assignment of resources to assist various endeavours, while recruiting, selecting, orienting and training employees.

If you have recently been promoted or appointed key staff, please visit our website...

position of general manager at Park Hyatt Abu Dhabi. Hecht will spearhead the operations and brand positioning of the Abu Dhabibased hotel. She joined the Hyatt family in 2003 as part of the preopening team for Park Hyatt Milan. In 2015, she became the executive assistant manager – rooms at Park Hyatt Abu Dhabi Hotel & Villas.

InterContinental Phoenicia Hotel Beirut recently welcomed Manrique Rodriguez as general manager. Rodriguez began his career in 1988 as a management trainee in Venezuela and went on to build a more than three-decade career with IHG. He has held numerous general manager positions, and most recently served as the general manager of InterContinental Madrid.

December 2018

ttgmena.com

RAGHU MENON

GENERAL MANAGER

F&B DIRECTOR

Shannon Stickells has assumed the position of F&B director at Southern Sun Abu Dhabi. Using his 20 years’ worth of experience, Stickells will take charge the hotel’s six F&B outlets and banquet and conference facilities. He has previously worked for leading hotels in Australia, the USA and Asia, as well as international cruise ships.

THE ST. REGIS DOHA

Doris Hecht has assumed the

GENERAL MANAGER

SOUTHERN SUN ABU DHABI

GENERAL MANAGER

SHANNON STICKELLS

MANRIQUE RODRIGUEZ

INTERCONTINENTAL PHOENICIA HOTEL BEIRUT

PARK HYATT ABU DHABI

DORIS HECHT

The St. Regis Doha has embraced Raghu Menon as general manager. Menon will now work to maintain the high-end service that The St. Regis brand is renowned for. He boasts over 20 years of experience and is wellacquainted with Marriott, having previously held general manager roles at a number of Ritz-Carltonbranded hotels.

PICTURE PERFECT RAS AL KHAIMAH TOURISM DEVELOPMENT AUTHORITY begins construction of the Jebel Jais zipline tour, located at the Toroverde Adventure Park, with new aerial rides due to enhance the Emirate’s adventure tourism product, adding to the existing Jebel Jais Flight – the longest zipline in the world.

The DEPARTMENT OF CULTURE AND TOURISM - ABU DHABI hosts a cultural programme entitled ‘My Heritage, My Responsibility’ at Al Ain Palace Museum on November 9, 2018, to celebrate the UAE capital city’s rich cultural heritage.

Saudi Arabia’s leading low-cost airline, FLYNAS, welcomes the first A320neo aircraft of 80 deliveries to its growing fleet, the rest of which are scheduled to arrive gradually from 2018 to 2026. EMIRATES AIRLINE promotes its seamless home check-in service, made available to travellers yearning for a hassle-free experience when travelling from Dubai. The airline also offers a home delivery service upon arrival to Dubai.

QATAR AIRWAYS takes its latest innovative products and ground-breaking services to the China International Import Expo, where it displays its award-winning Qsuite business class concept following its recent introduction on the airline’s Shanghai route.

Picture perfect 22

TAMANI MARINA HOTEL & HOTEL APARTMENT’S general manager, Walid Al Awa, is all smiles during his acceptance of the 2018 Luxury All Suite Hotel award at the 12th annual World Luxury Hotel Awards.

A visual tour of recent events in the region

SOCIAL HUB

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SOCIAL MEDIA WTM HIGHLIGHTS: LONDON 2018 This year’s World Travel Market London came to a close following three successful days of meetings and networking. Throughout the event, the Middle East & Africa Inspiration Zone shed light on major trends and events in the region, including gastrodiplomacy in Jordan, plans for Expo 2020 in Dubai, opportunities in Africa and the latest regional travel trends. Adding to this, Euromonitor’s Travel Trends explained that increased security, rising demand and growing competition in the Middle East and Africa are opening up tourism. Here are some of our favourite tweets from the event…

WTM London @WTM_London

CONTRIBUTORS Emily Millett Natalie Hami

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WTM London @WTM_London

Discover more about @Expo2020dubai, the mesmerising iconic site built from the ground up expected to host over 25 millions visits. #IdeasArriveHere #WTMLDN

Congratulations to Canary Islands for winning the People's Choice Award 2018! #WTMLDN #IdeasArriveHere @TurismCanarias @TurismoGobCan

WTM London @WTM_London Join another fascinating conversation at the ME & Africa Inspiration Zone, highlighting the importance of conserving the key resources that drive African tourism demand #IdeasArriveHere #WTMLDN

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TOP 5

WTM London @WTM_London What a treat to learn more about the Jordanian gastrodiplomacy with our talented guests! #IdeasArriveHere #WTMLDN