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On Location MED ESCAPES Adapting for the savvier traveller
Spotlight THAILAND A targeted action plan
PROGRESSIVE METROPOLIS Wowing its visitors with its dexterity and superb tourism portfolio, the city of skyscrapers forges on with its mission to welcome 20 million tourists per year by 2020
MAY ISSUE 2018
ISSUE 318
Focus On KSA Taking tourism to the next level
Regional ROUND UP Uncovering the industry's latest news
CONTENTS > YOUR GUIDE 04
NEWS & CALENDAR
12
INTERVIEW
14
DESTINATION DUBAI
WE’RE COMING FOR YOU DUBAI! or TTG MENA, the Arabian Travel Market is one of the shows we most look forward to. Not only is it a fantastic opportunity
18
ON LOCATION MED ESCAPES
for us to interview travel and tourism movers and shakers about their latest ventures, but it’s also a great chance to meet up with
20
FOCUS ON KSA
friends that we’ve been working with for years and acquaint ourselves with new, friendly faces.
A LETTER FROM...
And although we will be running around like
22
SPOTLIGHT THAILAND
headless chickens during the show, and will probably get through boxes and boxes of plasters
See you soon,
due to bad shoe choices, in the late afternoons
24 36
REGIONAL ROUND UP
you will be able to find myself and my colleague, Aleksandra Wood, at stand HC0785, where we will be working on our popular website. Feel free
PEOPLE ON THE MOVE
to stop by to discuss editorial opportunities and upcoming reports with us, or to just say hello.
38
We’re waiting for you!
SOCIAL HUB
May 2018
ttgmena.com
Tatiana Tsierkezou
TTG MENA Editor
3
NEWS
UAE MARKET AMBITIONS Spain’s Barceló Hotel Group is readying itself for exciting hotel openings in the UAE. This year, the company will inaugurate two four-star
WORLD’S FIFTH BEST AIRPORT
H
Airport (HIA) was ranked the world’s fifth best
airport at the SKYTRAX World
which is currently under construction in the new Al Jadaf
Airport Awards 2018, which
quarter in Dubai.
took place during the Passenger
are currently negotiating and looking forward to signing contracts for eight hotels in the emirates between now and the end of 2018.” Barceló Hotel Group is currently renovating Occidental
Calendar
amad International
Occidental hotels in Dubai, along with a third Barceló hotel,
CEO, Barceló Hotel Group, Raúl Gonzále declared: “We
Exhibition
Terminal Expo 2018 in Stockholm, Sweden. Along with the stellar ranking, HIA acquired the ‘Best Airport in
These Skytrax results mark yet another milestone.
the Middle East’ title for the fourth
Sharjah Grand and has one property, Barceló Residences
consecutive year and the ‘Best
Dubai Marina, in operation, which is home to 220 apartments
Staff Service in the Middle East’
Chief operating officer,
and modern facilities.
title for the third year in a row.
HIA, Engr. Badr Mohammed
4 May 2018
Al Meer enthused: “HIA sets itself apart from other airports with its optimised passenger journey, unmatched retail offering and five-star customer service. These Skytrax results mark yet another milestone in HIA’s journey in solidifying its position as one of the world’s best airports.”
ttgmena.com
MAY 7-9 Airport Show, Dubai, UAE www.theairportshow.com MAY 15-16 Leaders in Hospitality CEE & CIS Summit, Hungary www.hotelcee.com MAY 15-17 IMEX Frankfurt, Germany www.imex-frankfurt.com MAY 21-24 ILTM Asia Pacific, Singapore www.iltm.com/asiapacific/Home JUNE 14-17 ITE Hong Kong, Hong Kong www.itehk.com JUNE 24-26 The Hotel Show Africa, Johannesburg, South Africa www.thehotelshowafrica.com •
TTG MENA will be available at these shows
NEWS
25 HOTELS BY 2022
K
SA-based Al Hokair
expansion is driven by long-term
Group is in gear for the
sustainability while strengthening
aggressive expansion of
our diverse portfolio of brands.
its MENA Hotels & Resorts brand
Our target is to reach 25 hotels by
across the Middle East region.
2022.”
Managing director and co-
MENA Hotels & Resorts is currently
founder, Al Hokair Group and
present in Saudi Arabia, the UAE
MENA Hotels & Resorts, Sami Al
and Jordan, with a total of seven
Hokair declared: “Al Hokair is a
hotels and 1,015 rooms in opera-
trusted name in hospitality and
tion. By 2019, the brand will have
we are eager to capitalise on the
doubled its portfolio of properties.
massive opportunity for growth
The group will reveal more infor-
in the industry with our MENA
mation on its exciting expansion
Hotels & Resorts brand. Focused
plans at this year’s Arabian Travel
on high-growth markets, our
Market.
6 May 2018
10 YEARS OF EXCELLENCE
General manager, Grand Millennium Hotel Dubai, Oussama Chalak unveils the popular property’s very latest news : What’s new in Grand Millennium Hotel Dubai’s world? Recently, the hotel marked its 10th anniversary and celebrated its remarkable journey. I am very proud of my team, as their exceptional contribution has led us to be in the position we are in right now. : What is your 2018 action plan for the property? 2018 is an exciting year, which started off really well. We are planning to enhance our all-day dining restaurant and increase the seating capacity. We are in the final stage of our discussion to bring in another exciting and atmospheric outlet with more of an Arabic loungenightclub ambience. We are also in the midst of a ‘soft renovation’ plan for the hotel tower to enhance the look and feel of the guests’ rooms and suites. : Are you attending this year’s Arabian Travel Market (ATM)? Yes, we will attend ATM as usual and other leading shows around the world. My message to the attendees is to make the best use of this key event in this region, be involved and support DTCM’s vision 2020 and beyond. We welcome everyone to visit us at our stand HC0650 during ATM! ttgmena.com
NEWS
MIDDLE EAST PROGRESSION
TUSCAN REHABILITATION The brand new Vibe treatment centre in Tuscany, Italy, is calling on Middle Eastern visitors to experience its individualised treatment packages for addictions and mental health. The centre uses both Eastern and Western medicinal practices, and has rapidly become the go-to centre
HALAL TOURISM IN KAZAKHSTAN
for those with addictions and mental health issues. It
F
rasers Hospitality has
Khobar and one in Kuwait. “It is timely for us to
announced two
scale up in the Middle
new openings this year
East,” remarked CEO,
in the Middle East.
Frasers Hospitality, Choe
The recently
Peng Sum. “We have a
introduced Fraser Suites
loyal base of corporate
is conveniently located a 40-minute drive from Rome
The Kazakhstan Tourism
to enjoy rich cultural
Riyadh in Saudi Arabia
customers and this has
International Airport and stands in an unrivalled setting,
Industry Department
excursions and dynamic
and the soon-to-open
contributed to the success
with its very own beach.
has expressed significant
winter sports. The top
Fraser Suites Muscat in
of our properties in
interest in promoting its
GCC residents who
Oman join the group’s
Bahrain, Doha and Dubai,
needs in a safe, positive and controlled environment, led by
Muslim-friendly offering to
frequent Kazakhstan are
portfolio of currently
which are enjoying average
clinical director, Vibe, Dr Stephen Sideroff, PhD.
visitors from the Middle East,
from the UAE and the
operating hotels, which
occupancies of over
following a major spike in
KSA.”
includes Fraser Suites
85 per cent.”
A team of highly trained specialists cater to clients’
Founder, Vibe, Claudio Marianti di Pergola commented: “We understand that people in the Middle East who may
Halal tourism.
To facilitate the boost
Seef, Bahrain, Fraser
in visitor numbers,
Suites Diplomatic Area
and Foreign Affairs,
Kazakhstan Tourism
Bahrain, Fraser Suites
Kazakhstan Tourism
Industry Department
Doha, Fraser Suites
Industry Department, Yerlan
has introduced various
West Bay, Doha and
Zhailaubay stated: “Middle
programmes that focus
Fraser Suites Dubai.
Eastern tourists, specifically
on skiing – including
those coming from the GCC,
promotions for
group’s pipeline consists
are among the target groups
Shymbulak Ski Resort,
of a further three
we wish to attract this year.
the largest skiing facility
properties in Dubai,
These are travellers who wish
in the country.
one in Jeddah, one in Al
require our services will often wish to seek these outside
Head of Tourism
of their country. In six hours, a patient from Dubai could be starting their journey back towards wellness at Vibe’s centre in Tuscany.”
8 May 2018
ttgmena.com
Additionally, the
It is timely for us to scale up in the Middle East.
May 2018
ttgmena.com
9
NEWS
SPOTLIGHT ON UNPRECEDENTED SEYCHELLES GROWTH xhibiting at stand AS2465, the
vital importance to the
Seychelles Tourism Board (STB) is
group. “Our new corporate
gearing up for a vibrant presence at
claim, ‘Leisure at heart,
this year’s Arabian Travel Market (ATM).
business in mind’, il-
Regional manager - Middle East, Sey-
INVESTING FOR SUCCESS
chelles Tourism Board, Ahmed Fathallah
lustrates our essence
commented: “We aim to sustain our brand
and our origins in
presence in the market. ATM is a platform
leisure hotels, as well
where we, the STB Office in Dubai, will
as our strategic aim,”
have the chance to come across exist-
explained vice chairman
ing and potential clients. One of our main
and CEO, Meliá Hotels
Ever working to keep its products fresh and appealing, Caesars
goals is to strengthen the relationship with
International, Gabriel
Entertainment has invested over $2 billion in property and room
various travel and trade companies who
Escarrer Jaume.
renovations, technology updates and new amenities, including
have been steadily supportive to us.”
new dining options.
Fathallah explained that this year, STB
Meliá Hotels International
“Meliá Hotels Interna-
is pressing on with exciting
tional is stronger than
developments.
ever and faces a very
Speaking to TTG about this was the group’s vice president of
is focusing on strengthening its ties with
leisure and citywide sales, Susan Moore: “Over 4,800 rooms were
trade and media partners and consumers
The hospitality expert has
intensive growth, with
renovated across our Las Vegas resorts. These upgrades were
through attending trade and consumer
been strongly focused on its
53 outstanding open-
part of an over-arching plan to renovate more than 7,000 rooms
fairs.
digital and cultural transfor-
ings scheduled for 2018
mation, the evolution of its
and 2019, such as the
various PR activities such as brand alli-
brands’ vision and strategy,
Meliá Serengeti Lodge,
this year’s Arabian Travel Market to capitalise on the valuable
ances, mall promotions, sales calls, as well
and its human talent and
Meliá Iguazu, Gran
Middle Eastern markets. The group will be promoting the afore-
as educational trips, press trips, work-
leadership. Adding to this, the
Meliá Ca di Dio in Ven-
mentioned renovations, as well as its new alternative distribution
shops and joint trade promotions, not just
development of the ‘bleisure’
ice and the coming ME
channel, Caesars Travel Agent Portal.
in the UAE but also in the GCC,” he added.
segment has also been of
Dubai,” he declared.
across the enterprise by 2017, with more slated for 2018.” Moore explained that Caesars entertainment will be attending
“We will also continuously implement
10 May 2018
ttgmena.com
NEWS
SUITE LIFE IN ITALY
VIGOROUS BRAND MAJOR BRAND EXPANSION AMPLIFICATION
Nothing beats Italian luxury, as reinforced by Rome
Dusit International is
The Ascott Limited
Cavalieri, A Waldorf Astoria Resort, which recently
making big operational
(Ascott) is gearing up to
how Ascott differs from
introduced Suite Experiences – a series of compli-
moves this year,
launch new properties in
other serviced residence
mentary opulent experiences for guests who book a
as assistant vice
the Middle East and its first
providers. Last year,
president, hotel business
property in Africa – more
around 65,000 guests
specifically, Ghana.
stayed with us across the
stay in one of the hotel’s suites in 2018. Suite Experiences allows guests to participate in several local activities focused on culture, artisanal workshops and food, with each experience varying, depending on the suite chosen and the time of year.
development – Europe,
This year will see the
Middle East and Africa,
opening of new hotels
Andrew Shaw revealed
Whether it’s learning to make authentic
to TTG ahead of ATM
Italian sandals, private tours of the Vatican Gardens
2018
or culinary journeys in the Eternal City, Rome Cavalieri’s Suite Experiences promise guests a memorable stay. The property will reveal further details about the programme at the 2018 Arabian Travel Market
In line with our strategy for sustainable growth, we have been busy exploring options to expand our presence within the Middle East, as well as other key markets worldwide.
“We want to showcase
MEA and Turkey, which averaged five per cent
We want to showcase how we differ from other serviced residence providers.
(ATM), as expressed by director of business devel-
Last year, we added 17 properties to the Dusit pipeline
opment, Rome Cavalieri, A Waldorf Astoria Resort,
across Bahrain, Bangladesh, China, Ethiopia, Nepal, Thai-
Elodie Lacroix: “As the GCC region is a key market
land and Vietnam. Approximately eight new properties
across the MEA region
growth, and we believe
for Rome Cavalieri, it’s important for us to attend
are slated to open this year, including dusitD2 City Center
and Turkey, including The
that we can continue to
ATM 2018. Our focus during this year’s exhibition
Bahrain; dusitD2 The Fort Manila, Philippines; DusitD2 Vung
Ascott Al Kohbar, Citadines
build that number,” re-
will be our new Suite Experiences programme, our
Tau, Vietnam; [and many more].
Makkah and one other
gional general manager,
summertime offerings and our IT kids club, which is
In mid-2018 we will introduce a new brand aimed at
property, which will be an-
Middle East, Africa and
perfect for families travelling with young children.”
meeting the needs of the millennial-minded market, which
nounced at this year’s Ara-
Turkey, Ascott, Vincent
places high value on genuine local experiences.
bian Travel Market (ATM).
Miccolis revealed to TTG.
May 2018
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11
INTERVIEW
THE FUTURE OF TRAVEL
Ensuring that MENA travellers have everything they need in the palm of their hands, Wego, a well-respected online travel marketplace, is reshaping the travel industry with its innovations. Managing director – MENA and India, Wego, Mamoun Hmedan exclusively shares the company’s latest news and MENA travel trends with Tatiana Tsierkezou
12
INTERVIEW This isn’t a coincidence or sheer luck,
: Tell me about Wego, its ethos and what it offers.
There’s no hidden agenda or need for us to drive you to specific airlines or hotels. We just tell you honestly what you need to know – isn’t that refreshing?
Who uses Wego? Wego is the key to great travel experiences for anyone and everyone in the Middle East and North Africa. It’s not only the largest online travel marketplace in the MENA region, it’s also one of the fastest-loading mobile travel sites in the world – and one of the fastest-growing. Simply put, it’s where to go to look for the best deals on flights and hotels, quickly, effectively and independently. Visitors to our site don’t buy from us, so there’s no hidden agenda or need for us to drive you to specific airlines or hotels. We just tell you honestly what you need to know – isn’t that refreshing? We’ve deployed cutting-edge technology, so you can load the site and search results in half a second to three seconds, so it doesn’t matter how slow or fast your connection is. With 60 country websites in 30 languages, Wego provides travellers with a world-class, yet localised metasearch experience. Essentially, anyone and everyone can use Wego platforms for a world-class and yet highly localised experience – and the fact that we’ve quickly become the largest market of its kind in the region highlights that everyone from singles and families to executives and adventure travellers trust it and know they can depend on it. We are constantly expanding our network to include more hotel chains, online travel agencies, travel websites and quality airlines to provide travellers with the best deals in
however. Because of our ears-to-theground dynamic market intelligence and our affinity for this market, we were able to predict and preempt, and create solutions to meet these travel needs before they’re even fully articulated. It’s not just Wego having its finger on the pulse, it’s anticipating and providing solutions to the pulse before it’s felt. Second, we are seeing the surge in tech-savvy populations, particularly among the millennial demographic. These young adults make up around half of the Middle Eastern population, and by and large, they are the ones who value unique experiences, new forays and shared holiday fun over conventional sightseeing. These are digital natives who are able to intuitively understand and make the most of the value-addition of metasearch engines. Again, we are fantastically placed to serve this demographic by virtue of our future planning and knowledge of the market. In January 2018, for example, Wego saw an impressive growth in visitors to our websites, despite this not being a peak travel season. We are
a one-stop shop. Ultimately, everything about Wego is to
hearing loud and clear that we are doing
simplify and ‘delight-ify’ the experience for those who need
something – many things – right, and
to, want to, or have to travel, by saving your time and your
tripstar.co.jp - a Japanese flight OTA partner; Flywidus.
money.
com - an Indian OTA partner; Tripsta.com – a European
: What’s new in Wego’s world?
we’re thrilled. Third, in terms of favorite locales,
flight OTA partner; and Hotelgate.com – a Saudi
traditional holiday destinations such as
hotel OTA.
London and Paris will always be in vogue;
On yet another level, we work closely with national
and the regional counterparts of Istanbul,
We at Wego pride ourselves on staying attuned to travellers
tourism boards such as VisitBritain, so that we can mine
Amman, Dubai and Abu Dhabi are always
and the travel market so we can continuously improve the
the lesser known and hidden treasures countries have to
on the list too.
travel search and comparison experience. Currently, we are
offer, craft experiences and create seamless journeys.
deeply focused on product-led innovations to improve app
These are win-win relationships for travellers because
noticed that Baku (Azerbaijan) has
and website speed and the user experience.
for a change, there’s truly something on offer for
developed into a thriving new hotspot for
everyone. In the case of Britain for example, if you’re an
GCC tourists in terms of travel interest.
websites in Lebanon, Sudan, Libya and Macau. We also
Austen fan, a Sherlock fan or even a paleontology fan,
The city’s excellent climate, common
recently launched the Palestine, Iraq and Syria websites.
there are some amazing specials there for you.
cultural and religious orientations, and
In 2018, we launched new and fully-localised country
But Wego travel experts have also
For the national tourism boards, we offer the ability
many attractions help make it into a
for travel in the Middle East, we witnessed an upward trend in
to reach and engage millions of travellers in the region
priority destination for the region’s
daily visits and searches.
with a tailor-made, multi-device and multi-channel
tourists. Georgia is another destination
engagement platform that we have worked hard to
that is growing in popularity, being just a
perfect.
four-hour flight from most of the Middle
And despite December and January not being peak months
: Please shed some light on any new collaborations.
Eastern countries. This city also offers
How will they positively impact what Wego offers and how does it benefit partners?
: What are the most notable MENA market travel trends? Can you share some insight into
Enduring and effective partnerships are the cornerstones of
this particular market?
great weather and warm hospitality. Our deep market knowledge also helps us understand individual countries’ international and domestic travel
our company. We collaborate strategically with each of our travel partners to deliver more options and better deals for
Absolutely. One of the most challenging and intriguing
affinities. When it comes to outbound
all our travellers.
trends we’re seeing is the continuing and increasing
tourism, Saudi Arabia is still one of the
demand for unique holiday experiences. Despite market
strongest markets in the region, owing
have agreements with not just major airlines and hotels
slowdowns and increasing fiscal conservatism in other
to a strong currency and high spending
internationally – that’s fairly standard – but we also have
industries and sectors, this trend has been unaffected
power. The Kingdom accounts for the
agreements with specialist providers catering to distinct
and continues to strengthen into 2018.
highest outbound tourism spend in the
This plays out at different levels; for example, we
market niches. By partnering with them, we’re able to
Wego is particularly well placed to cater to this desire
Gulf, with favourite destinations including
genuinely expand travel horizons well before the actual
for personalised vacations. Our bouquet of offerings is
Egypt, Jordan, Kuwait, the UAE, Britain
journey begins.
unmatched and our technology simultaneously provides
and Turkey. In terms of domestic tourism,
all of these experiences in the way people want to
we are seeing a jump in interest for
based online travel agency (OTA) that specialises in premium
receive them – on their smartphones, via the app or
hotels in Dammam, Ta’if, Abha, Khobar
class cabins; Ly.com - a Chinese flight partner; japanflight.
website. Digital all the way!
and Jizan on our platforms.
We’ve [recently] joined forces with luxfares.com - a USA-
May 2018
ttgmena.com
13
DESTINATION DUBAI
PROGRESSIVE METROPOLIS
ubai is the word on everyone’s lips. Crowned the sixth most visited city on the planet, this magnificent metropolis, which stands in the midst of a desert, is the motherland of upscale commodities, home to iconic attractions that are the epitome of 21st century innovation. It is a cultural powerhouse, whose ultra-modern attributes are perfectly complemented by genuine Arabian hospitality. This awe-inspiring city is taking the year 2018 in its stride, with tourism movers and shakers maintaining a firm grip on the reigns and expertly maneuvering around any obstacles. “We witnessed a healthy first quarter,” chief operating officer, Al Bustan Centre & Residence, Moussa El Hayek told TTG. “There surely has been an increase in the number of tourists, particularly from the Russian and Chinese markets. We have also seen a good flow of leisure tourists
As tourism in the MENA region evolves day in and day out, Dubai is determined to go all in with its unrelenting passion for the industry. Aleksandra Wood writes
flocking in from Saudi Arabia.” According to El Hayek, events and exhibitions taking place in Dubai have stimulated footfall, with approximately 77,000 guests having visited Al Bustan Centre & Residence in the first quarter of 2018. Citymax Hotels also witnessed a robust start to the year, as the group’s head of marketing, Rohit Challapalli explained: “January and February brought forth an overall growth on last year’s figures, with a surge in bookings from
14
DESTINATION DUBAI the leisure segment. The hotels noticed an uplift in
industry takes an evolutionary step forward, as hos-
Room control, motion sensors and integrated
volume from the CIS, China and India markets.
pitality businesses offer innovative solutions. Our
TV and voice control are some of the distinct
smartphones will serve as navigators, itinerary manag-
features of the project.
“[With the help of] online travel agents, our hotels were able to attract a high volume of visitors, mainly
ers, booking tools and taxi catchpoles. Social media
from the GCC and India, driven via various attractive
profiles will open doors and unlock deals at hotels, and
collaterals to free up space in guest rooms and
packages, along with various deals and promotions on
connect us with useful business contacts.”
public spaces, using digital storage and con-
online portals,” he added. Indeed, Dubai observed a promising start to 2018,
Unfazed by the tech movement, Emaar Hospitality Group recently announced game-changing projects
Lastly, the third project will draw on digital
nected processes. Dubai’s ‘bring it on’ attitude towards the
and recent data released by Dubai Corporation for
that entail the digital transformation of its offering, as
constant evolution of technology shows no sign
Tourism & Commerce Marketing reported 1.52 mil-
revealed by Harnisch: “With the UAE and the region’s
of submission, and thus, its hospitality players
lion international visitor arrivals in January. The GCC
focus on innovation and digitisation, for us being in-
remain at the height of their confidence – and
market made up 22 per cent of the total number of
novative means blending the warmth of the human
rightfully so. For who can hold back this innova-
visitors, followed by Western Europe (19 per cent) and
touch with the power of technology.
tive powerhouse?
Russia, CIS and Eastern Europe (10 per cent). Nevertheless, hoteliers are simply unwilling to settle
“At Emaar Hospitality Group, we have already marked the digital transformation of all our assets,
INDUSTRY DIVERSITY
for any less than bigger and bolder market ventures.
working with world leaders in technology, such as
As the UAE continuously reforms its visa policies, al-
Microsoft and Accenture Strategy. We have unveiled
lowing even more travellers to explore this profuse
three new projects for digitisation that leverage the In-
Dubai’s has a fiery desire to dominate all
destination, hospitality experts are keeping their eyes
ternet of Things and Artificial Intelligence to enhance
competition. Its hunger to thrive is key to its
wide open for new potential markets on the rise.
the guest experience, promote organisation-wide digi-
success and infinite developments take place
tal innovation and drive operational excellence.”
year-round in order to preserve this quality.
General manager, Arabian Adventures and Gulf Ventures, Samir Mehta elaborated: “In 2018, we will be
The first of the monumental projects focuses on
“There is plenty of room to grow on many
looking to further tap into the Americas and East Asia
removing the inflexibility of transactions and bringing
fronts, including traveller volumes, new hotels
markets. Increased travel flexibility made possible by
outstanding yet seamless service to the guest, ensur-
and brands coming into the region, and invest-
expanding visa on arrival options – such as the recent
ing they can check-in or check-out at their conveni-
ment opportunities,” declared Millennium Plaza
waiver for Ukrainian and Argentinian visitors, along
ence, while the second digital initiative involves the
Dubai’s Acimovic. “The travel and tourism in-
with Russian and Chinese tourists added last year – is
transformation of hotel rooms to intelligent rooms,
dustry will definitely prevail and grow. Not only
expected to significantly boost travel to the UAE.”
that are 100 per cent adaptive to guests’ preferences,
is Dubai the most sought-after destination, but
through machine learning and Artificial Intelligence.
it’s also enhancing its offering year-on-year.
Retaining this driven mindset is Emaar Hospitality Group, one of the emirate’s most prominent real es-
With its strategic location, it is a hub for all
tate development companies, as declared by its CEO,
kinds of travellers – be it work, leisure, affinity
Olivier Harnisch: “Our hotel brands already enjoy a
or just a stopover.”
strong reputation among tourist segments from Rus-
According to Nobbs of Copthorne Hotel
sia, China, India, the rest of the GCC region, Europe,
Dubai, the emirate is seeing an inflow of life-
the USA, Japan and Southeast Asia. This puts us in
style and boutique hospitality brands that
good stead in growing our physical presence and tak-
are marking their territories within its fruitful
ing our homegrown brands to newer markets.
industry.
“In fact, we now have hotel management contracts
“This type of accommodation is giving the
to operate projects in Saudi Arabia, Bahrain, Egypt,
existing, big brand hotels a shake up, and chal-
Turkey and The Maldives. We have several exciting
lenging all facets of our industry, from the way
new partnerships in the cards, details of which will be
you check in, right down to the uniforms,” he
announced in due course,” he further noted.
said. Another flourishing sector in Dubai is the cruise industry. Mehta of Arabian Adventures
DIGITAL TRANSFORMATION
and Gulf Ventures revealed to TTG that this year, the tour and safari operator has kept a 2018 has stirred the hospitality industry with a heavy
focus on the cruise segment. He stated: “The
current of trends, one of which is the ongoing phe-
cruise business to the region is projected to
nomenon of technology. Millennials across the globe
grow year-on-year and as dnata and Arabian
are keeping up with the latest travel updates almost
Adventures, we will continue to play a key role
as quickly as hoteliers themselves, and this is undeni-
in supporting this trend towards establishing
ably due to the ease of access to online information.
this region as a cruise hub.” Overall, Dubai’s segment mix is predicted to
Travellers are now able to control each and every step of their journey online via mobile phones or comput-
mature in 2018, what with the ongoing addi-
ers, thus making procedures more efficient and travel
tion of family-friendly activities and world-class
experiences more personalised.
experiences such as theme parks, and the sig-
Dubai is not one to be intimidated by this trend, as innovation lies at the core of its beating heart. General manager, Copthorne Hotel Dubai, Glenn Nobbs said: “Our current love of mobile devices and being ‘online’ on social media remains a very important part of the dreaming and planning phase of a potential tourist.” Further corroborating the effects of technologi-
The year of tourism in 2018 for Dubai will be brighter and bigger.
nificant increase in mid-price to budget accommodation options. Al Bustan Centre & Residence’s El Hayek aptly said: “The year of tourism in 2018 for Dubai will be brighter and bigger. It is a dynamic market, with a lot of newer developments in terms of infrastructure and attrac-
cal advancements was general manager, Millennium
tions. We are positive the tourism industry is
Plaza Dubai, Nemo Acimovic: “Every year, the travel
set to have a promising inflow.” May 2018
ttgmena.com
15
DESTINATION DUBAI
NEW IN TOWN
M
arriott Interna-
Jumeirah and Dubai
tional’s Aloft Ho-
Production City, we
tels has launched
are also scheduled to
a second property in Dubai,
be opening an Aloft in
Aloft Me’aisam, marking
Dubai South and City
its fourth UAE hotel.
Centre Deira later this
Owned and developed
THIRD OF ITS KIND
year,” remarked presi-
EUROPE ON DEMAND
by Dubai Properties, Aloft
dent and managing
Me’aisam is situated in
director – Middle East
Dubai Production City.
and Africa, Marriott
Emirates Airline is gearing up to launch a second daily
The hotel houses 223
International, Alex Kyri-
flight between Dubai and Prague, to accommodate a surge
AVANI Hotels & Resorts and Abu Dhabi-based Al Fahim
loft-inspired guestrooms,
akidis.
in passenger numbers on the route.
Group have partnered up to bring AVANI Hotel Suites &
featuring the innovative
Key facilities at
Branded Residences to Dubai.
mobile check-in system,
the hotel include the
operated by a Boeing 777-300ER in a three-class configu-
SPG Keyless.
brand’s signature F&B
ration, with eight private suites in first class, 42 seats in
“Following the launch
outlets, along with rec-
business class and 310 seats in economy class.
of the brand on the Palm
reational facilities such
The property will represent the third AVANI in the emirate and the first AVANI residences in the region, standing 48 floors tall in a prime area of the city and overlooking Palm Jumeirah. Scheduled for a 2020 opening, AVANI Hotel Suites &
Scheduled to commence on July 1, 2018, the flight will be
Flight EK137 will depart Dubai at 15:30, arriving in Prague
as a fully-equipped fit-
at 19:55, while the return flight, EK138, will leave Prague at
ness centre, an outdoor
21:35 and arrive in Dubai at 05:30 the following day.
Branded Residences will feature 527 keys, including 263
pool and a meeting
residences and 264 serviced apartments.
space.
The new enhancement will improve Prague’s connectivity to and from a range of tempting destinations in Emir-
“When it opens in 2020, the impressive AVANI Hotel
ates Airline’s network, including Far East favourites Ho Chi
Suites & Branded Residences will be our third property in
Minh City in Vietnam; Phuket in Thailand; and Guangzhou
Dubai, signaling the brand’s steady growth in the region as
in China. The African destinations of Durban, Harare and
well as around the world,” said vice president, AVANI Ho-
Nairobi, Auckland and Christchurch in New Zealand and
tels & Resorts, Alejandro Bernabe.
Brisbane in Australia, will also see improved connectivity.
CREATIVE HOTEL PROJECT
FIVE-STAR GAME CHANGER
Emaar Hospitality Group unveiled
its focus on convenience, creativity
its latest project, Vida Za’abeel,
and connectivity, Vida Za’abeel will
which will stand in the heart of the
add to the choice of hotel guests and
Za’abeel mega-development – a
discerning customers who are seeking
joint venture between Emaar and
a vibrant and social hub where inspiring
Meraas.
minds can create and connect.”
Located in a twin tower 10
The Za’abeel mega-project will
minutes away from DXB, Vida
comprise world-class residences,
Za’abeel will be made up of the 220-
commercial offices, hotels and leisure
key Vida Za’abeel hotel and Vida
attractions, surrounded by iconic
Radisson Blu recently
ing a world-class des-
the right professional per-
Residences Za’abeel, a collection of
landmarks such as Burj Khalifa in
inaugurated its fifth prop-
tination for entertain-
sonalities that will deliver
serviced apartments.
Downtown Dubai and the upcoming
erty in Dubai, Radisson
ment and culture.”
the Radisson Blu brand’s
Blu Hotel, Dubai Water-
Radisson Blu Hotel,
front, which stands in the
Dubai Waterfront is
emirate’s trendy Business
home to 432 rooms
Bay area.
and suites, in addition
Speaking of the launch
to a number of dining
was area senior vice presi-
outlets, the Dream-
dent – Middle East, Turkey
works Spa, a fully-
and Africa, Rezidor Hotel
equipped gym, an out-
Group, Tim Cordon: “We
door pool, 11 versatile
are very proud and excited
meeting rooms and a
to open our fifth Radisson
large ballroom.
Blu hotel in Dubai. The
The five-star hotel’s
tourism sector continues
general manager,
to grow and flourish as
David Allan, also com-
a result of the emirate’s
mented: “We are con-
remarkable vision in creat-
fident we have found
renowned level of service.”
CEO, Emaar Hospitality Group, Olivier Harnisch commented: “With
The tourism sector in Dubai continues to grow and flourish.
16 May 2018
ttgmena.com
Dubai Creek Tower in Dubai Creek Harbour.
ON LOCATION MEDITERRANEAN ESCAPES
ENCHANTING
SCENES
more out of their travel experience. “They want to live and be part of their travel experience by engaging and interacting with the local community. It is all about evoking emotions and infusing the journey with local sounds, flavours, sights and smells that are native to the area. The
Charming one and all with its impressive coastlines and 'beach holiday' reputation, the Mediterranean is thinking outside the box, broadening its horizons in preparation for a savvier traveller. By Emily Millett
traveller wants to feel the neighbourhood and take part in authentic events that bring to life truly special moments of enjoyment and emotional connection.” In response, Jumeirah Port Soller Hotel & Spa offers spa treatments inspired by locally sourced ingredients, guided tours around Sóller or stargazing experiences with the UNESCO Tramuntana Mountain range as a backdrop. This year will also see a series of enhancements
njoying a prime position as one of Europe’s
and CEO, travelgems (Greece, Cyprus, Croatia), Niki
biggest tourism drawcards, the Mediterranean
Smirni. “Traditionally, key feeders for tourist countries
at Jumeirah Port Soller Hotel & Spa, including a
is no stranger to impressive facts and figures
of the Mediterranean basin are the UK, Germany,
complete makeover at Sunset Sushi Lounge and an
when it comes to annual industry growth.
France and Italy, while at lower rates we see the US,
enhanced Mallorcan corner featuring typical local
Scandinavia and Russia.”
breakfast items.
“In 2017, the summer overseas package holiday
According to Smirni, while ‘Sun and Sea’ tourism
Indeed, gastronomy plays a key role in experiential
Western Mediterranean continuing to be the biggest
is still popular in the region, there has been a rise in
travel in the Mediterranean, as Mortzos commented:
draw. Spain saw an increase of 11 per cent, Italy 10 per
more culture-savvy tourists recently, looking for non-
“In recent years, we have noticed a growing interest
cent and Portugal six per cent, while Greece enjoyed
conventional experiences. But it doesn’t always have
in the local food culture and monitored that more
a seven per cent rise,” said hotel general manager
to be one or the other, with many tourists to the region
than 75 per cent of our guests believe that food
Lindos Blu, Luxury Hotel & Suites, Rhodes, Alexandros
incorporating both elements into their holidays.
makes a positive contribution to their holiday.
market was up by eight per cent year-on-year, with the
Therefore, we’re focusing on an authentic food
P. Mortzos. “Tourism in the Mediterranean has been
“When we talk about the Mediterranean, we are
typically associated with the ‘sun, sea and food’ type
basically appealing to two main reasons for travelling,
of holiday for a long time, but cultural and heritage-
‘Beach and Sun’ and ‘Culture and Heritage’,” said
based destinations such as Greece also form part of the
president and founder, HotelBrain, Panos Paleologos.
in Sardinia can discover the authentic traditions
Mediterranean tourism package,” he added.
“Lately we have seen an increase in both segments,
of the island through the group’s ‘5-star freedom’
which is translating into a shift in the seasonality and in
initiative. Communications and marketing director,
the way of engagement with the destinations.”
Delphina Hotels & Resorts, Libero Muntoni explained:
BROADENING HORIZONS
HotelBrain has adapted its sales and marketing
experience in our hotel.” Meanwhile, guests at Delphina Hotels & Resorts
“We are well aware that visiting Sardinia means
The Mediterranean’s tourism success is a result of the
strategies regarding seasonality and engagement, and
looking for an authentic experience, combining the
region’s ability to appeal to multiple market segments, as
over the past year the group has increased the hotels
luxury of a holiday by the sea, discovering places
Mortzos told TTG: “This part of the planet attracts a vast
within its portfolio from 176 properties to 200.
and local traditions. Our guests can enjoy Sardinia’s unique and unspoiled nature, as well as discover the
range of visitors, from the traditional ‘silver hair tourists’ to the Millennials and ‘iGens’ using technology as part of
FLEXIBILITY & INNOVATION
romantic destination, to families that want to spend some quality time together.” The expanding pool of feeder markets that supplies the Med not only comprises of traditional groups, but also key emerging markets, which have been contributing significantly. “Traditional target groups, such as the Brits and
authentic traditions of the island, from cooking to handicraft.”
their everyday lives; from couples that seek the perfect With the broadening market segments in the
The group is working to improve the services and
Mediterranean, travel and tourism providers need to
experiences offered, with refurbishment projects
be flexible, innovative and creative in their response to
at Resort Cala di Falco in Cannigione, and Hotel
shifting trends.
Torreruja and Hotel Marinedda in Isola Rossa.
“Experiential travel is at the core of most holidays across the Mediterranean,” general manager,
The Mediterranean is now opening its arms to a
Jumeirah Port Soller Hotel & Spa, Mallorca, Jordi E.
new breed of traveller; a traveller who appreciates
Germans, visit the area but it’s the first time that we see
Tarrida told TTG. “In terms of the latest trends, we are
culture and heritage, and yearns for a more
the return of some other countries as well,” said founder
seeing a savvier traveller who expects and demands
authentic and local experience.
18 May 2018
ttgmena.com
ON LOCATION MEDITERRANEAN ESCAPES
POSITIVE EVOLUTION
REVIVING A PALACE
EXPANDING AND UPGRADING Monte-Carlo Société
ment at Hôtel de Paris
des Bains de Mer has
Monte-Carlo in the Ro-
been expanding its
tonde wing and the hotel
services and facilities
will be fully renovated in
this year.
December 2018. Our Le
Speaking to TTG about
Grill restaurant has also reopened.”
this was business develFour Seasons Astir Palace Hotel Athens is currently
opment director MICE,
Cotza added that
going through a complete reconstruction and is scheduled
Germany, leisure sales
Monte-Carlo Bay Hotel
to open in mid-2018.
Middle East and GCC,
is set to introduce 10
Following the renovation, the hotel will feature two
Monte-Carlo Société des
Sea Bay cabanas for the
buildings with a total of 303 rooms, suites, bungalows and
Bains de Mer, Sandro
summer season, while
bungalow suites, along with eight exciting restaurants,
Cotza: “New rooms are
Coya restaurant is due
lounges and bars, and a spa inspired by the teachings of
currently under develop-
to open this month.
Hippocrates. “Four Seasons is planning to revive the glamour of Astir Palace's golden age and create a new experience of luxury for a new era,” said director of marketing, Four Seasons Astir Palace Hotel Athens, Markos Lambiris. Four Seasons Astir Palace Hotel is located on the sophisticated Athens Riviera at the tip of a pine-clad peninsula, and while the property draws on its history and
President and CEO, Croatia Airlines, Jasmin Bajic speaks about the changing face of tourism in the Med and how airlines need to respond
heritage as an iconic hotel, it offers the best of both worlds to global travellers.
ONCE IN A LIFETIME
B
aglioni Hotels recently
: What’s new with Croatia Airlines?
launched the new Assoluto
There is still a very high demand for the Mediterranean, so we added some additional direct services to the most popular destinations on the Adriatic coast to our 2018 summer timetable. For the first time in the company's history, we are
Signature Programme,
READY FOR SUMMER
offering a series of experiences to guests staying in the collection’s signature suites. “This unique proposal offers once-
introducing a direct Copenhagen-Split service, as well
in-a-lifetime opportunities to meet
as a five-times-weekly Munich-Dubrovnik operation.
The Luxury Collection by Marriott
We have also established a Dublin-Zagreb route. In
International has plans to expand and
introduction of a new
and design experts, journalists and
addition to these flights, some new charter flights are
enhance its portfolio in Greece, with
infinity pool and a new
influencers, gallery owners, artisans
also planned due to increased demand.
news in Santorini and Mykonos.
spa, this year Santa Ma-
and renowned Michelin-starred
rina Resort & Villas, a
chefs,” explained director of sales,
Collection Hotel is set to launch a brand-
Luxury Collection Resort,
Baglioni Hotels, Anne Laure Redon.
new villa and room category, designed
Mykonos is set to launch
These private encounters can
to host up to four people and featuring a
a new tennis court as well
include a private visit, concert or
What we see as an ever-increasing segment is
living area and two cave-style bedrooms
as yoga lessons
photoshoot with an award-winning
individual travellers looking for a more diverse
with en-suite bathrooms.
This summer, Mystique, A Luxury : What trends are currently influencing the travel sector in the Med?
holiday, meaning there is a demand for activity
Following the recent
“Our vision is to con-
Commenting on upcoming news from
celebrated Italian artists, fashion
Italian photographer.
tinue being the top life-
Due to be rolled out across the
holidays and various specialised tours, including
sister hotel Vedema, A Luxury Collec-
style luxury property in
portfolio this year, the Assoluto
activities not related directly to ‘sun and beach’
tion Resort, vice president, Vedema &
Mykonos and one of the
Signature Programme is currently
tourism. In a nutshell, the experience is what the
Mystique, Luxury Collection Resorts,
best resorts in the world,
available in Milan at Baglioni Hotel
travellers are after. These individual and self-
Santorini, Kalia Konstantinidou told TTG:
offering unique features,
Carlton and in Rome at Baglioni
organised holidaymakers represent a very significant
“Vedema, A Luxury Collection Resort,
exclusive services and
Hotel Regina.
part of tourism nowadays, therefore, an airline has
is undergoing a soft renovation of all
exquisite gastronomic
to respond with an acceptable offer of flights. That
suites and villas, while the presidential
experiences,” commented
Hotels proposes the ‘Codega
means more frequent departures from most of the
villa has been fully restored. The Per-
managing director, Santa
Experience’, which allows guests to
European airports instead of traditional once-a-week
gola restaurant, pool bar, main pool and
Marina Resort & Villas, a
discover the city at night when it is
holiday flights, giving the passengers more flexibility
jacuzzi areas are also being renovated,
Luxury Collection Resort,
not overcrowded.
to arrange their holidays.
as well as the gym and the spa.”
Mykonos, Pavlos Zorbas.
May 2018
ttgmena.com
Meanwhile in Venice, Baglioni
19
FOCUS ON KSA
TRANSFORMING INDUSTRY
The Middle East is famed for its rich cultural heritage, authentic cuisine and stunning natural beauty. Saudi Arabia is no exception, with attractions to rival many of the region’s well-known sites and an ambitious infrastructure transformation underway. Lucie Robson writes
f you thought that the Kingdom of
Managing director, Al Shitaiwi Group,
open or in development. The future looks bright for Hilton in the KSA.”
Saudi Arabia wasn’t worthy of a spot
Imad M Sulaiman embraces this initiative.
on the vacation bucket list, think
Having organised tailor-made itineraries for
and the Red Sea - already an attraction in other MENA countries – is
again. The oil giant is undergoing a
travellers in the KSA for 18 years, he says
earmarked for a keystone tourist resort development, with the first phase
national transformation in a range of
tourism is important as a segment of Vision
of completion scheduled for 2022. This 200-kilometre stretch of coastline
economic and cultural sectors, which is
2030.
will offer a more relaxed visa regime, with cultural and natural sites such as
nothing short of revolutionary for the conservative state.
Vision 2030 encompasses ambitious tourism and entertainment projects,
“Wherever you go around the Kingdom
UNESCO locations and wildlife reserves being opened to tourists.
you can find thousands of years of
Additionally, the Pubic Investment Fund (PIF) has invested in a 334km2
historical sites,” he said. “It’s a special
city which will be home to a safari park, entertainment avenues and sporting
Vision 2030 project roadmap is to
country and I’m sure everybody will enjoy
facilities. The first-of-its-kind city aims to provide numerous recreation
move Saudi Arabia from what Deputy
a visit.”
options to KSA nationals and visitors from abroad.
The aim of the highly promoted
Crown Prince Mohammed bin Salman
Meanwhile, the hospitality sector has
bin Abdulaziz has described as a ‘state
embraced Vision 2030 enthusiastically, with
of oil addiction’, into a global leader of
hotel groups investing in new properties
multiple fields.
across the country.
“In the tourism and leisure sectors,
HOTELIERS IN ACTION While great things are happening on the infrastructure front in Saudi Arabia,
“As part of the Kingdom’s economic
hoteliers are also keeping their ears to the ground on trends in visitor
we will create attractions that are of
diversification strategy, tourism in Saudi
preferences. One such area is wellness travel; an area that stakeholders are
the highest international standards
Arabia is becoming a central pillar of
responding to with tailor-made fitness and diet regimes.
and prepare and develop our historical
the Kingdom’s Vision 2030,” area vice
and heritage sites,” the Deputy Crown
president, Saudi Arabia and Levant, Hilton,
poor sleeping, unhealthy eating, excessive drinking and disruption of fitness
Prince said.
Kamel Ajami told TTG. “Saudi Arabia is now
routines,” manager of hotel and resorts, Q Suites Hotel Jeddah, Hamadi
our largest market in the Middle East region
Ezzine told TTG. “As more people embrace overall healthier lifestyles at
in terms of the number of hotels we have
home, we are now seeing those behaviours translate and be integrated into
Ever a major draw for religious travellers, ground-breaking initiatives
“Travellers are growing weary of the strain of travel – often associated with
mean the KSA is also opening its doors to welcome secular travellers, with the relaxation of visa regulations being one of the first moves to encourage this new tranche. Aiming to attract 30 million visitors by 2030, the world’s travellers can expect a treasure trove of natural, cultural and entertainment attractions to be rolled out in the coming years.
Stakeholders can expect a treasure trove of natural, cultural and entertainment attractions to be rolled out in coming years.
20 May 2018
ttgmena.com
FOCUS ON KSA their travel and vacation habits. We are seeing many people commit their vacation time and money to wellness travel.”
to-face and telephone booking.” But these tourism upgrades are not solely aimed at secular visitors. The KSA is home to Makkah, the
Hospitality stakeholders also have their eyes
holiest city on the planet for Muslims, and Vision 2030
trained to technological developments in the sector
is also revising visa acquisition for Hajj and Umrah
and are implementing them in areas that show
pilgrims in a bid to facilitate and streamline visits.
promise and where they are expected by tech-savvy customers.
FLIGHTS BETWEEN SOHAG AND JEDDAH
“I predict a good turnout this year during the high season of Hajj and the whole year for Umrah,” country
“We are incorporating unique elements into
general manager - KSA, Shaza Hotels, Amjad Irshaidat
some of our properties, which focus particularly
told TTG. “Fulfilling integrated services, facilities and
on technological advancements,” regional general
empowering the young generation will be the key
manager – Middle East, Africa and Turkey, The
basic objectives.”
Ascott Limited, Vincent Miccolis told TTG. “This includes the launch of a new Middle East
Echoing this sentiment was marketing manager, Jabal Omar Makkah Marriott, Mohammed Al Amin,
platform called ‘Chatbot’, which automatically
who said: “Even with the current geopolitical situation
answers queries, providing a faster response time
in the region, we expect smooth Umrah business over
Air Arabia Egypt has launched a new, three-times-weekly
to guests. We are also trialling our service robots
the next 12 months, including Ramadan and Hajj.”
service connecting Sohag in Egypt to Jeddah in
in two China properties and hope to roll this out
Also anticipating a rise in religious travellers, Saudi
Saudi Arabia.
into some of the Middle East properties in the near
Arabian Airlines (Saudia) is enhancing its offering, as
“As air travel continues to grow, especially more so in the
future,” he stated.
explained by Saudia representative, Christine Sarkis:
Middle East, we will continue to cater to demand in our core markets,” group CEO, Air Arabia, Adel Al Ali said.
Q Suites’ Ezzine added that stakeholders must
“A key pillar in the KSA’s Vision 2030 is the growth
face the evolution of technology head on for their
in the number of Hajj and Umrah visitors. Saudia is
business development, however, he stressed the
building capacity in existing as well as new markets
the growth of travel and tourism in Egypt and Saudi Arabia,
importance of giving clients a choice - a principle Q
to enable more visitors to travel to Saudi Arabia to
offering direct connectivity between both cities. “This step
Suites Hotel is sensitive to.
perform their pilgrimage.”
also underlines our commitment to offering our passengers
“Introducing new technology can be daunting for
access to destinations at tremendous value,” he added.
businesses, yet the growing demand for services
Dedicated to the Vision 2030, Saudi Arabia’s
can offer opportunities for providers to streamline
spirited tourism industry is bracing itself for an
their customer experience, but it is important not to
impressive increase in tourism figures and is eager
overlook traditional booking methods, such as face-
to find out what the future holds.
KSA NEWS
TWO NEW OPENINGS AL KHOBAR NEW PROPERTY Hilton Garden Inn Al Khobar
or shopping by taking
recently opened for business
advantage of the hotel’s
in the key Eastern Province
dining options, stunning
district of Al Ulaya.
rooftop pool and great
The new hotel marks
location,” said the
P
ark Inn by Radisson has opened two new ho-
NEW VISA REGULATIONS The Saudi Commission for
the ‘tourist visa’ as one of the
Tourism and National Her-
important initiatives with high
itage (SCTH) has finalised
economic feasibility, which
regulations for the proposed
will exert a direct influence
issuing of tourist visas and is
on upgrading the quality of
awaiting the final stamp of ap-
services, resolving the issue
proval from the Government.
of seasonality and controlling
The move is part of the
the prices of tourism-related
National Transformation Pro-
services,” SCTH said in a
gramme 2020 (NTP) – a key
statement, adding that an
component in the Vision 2030
announcement was expected
economic diversification plan,
from the Saudi government
which aims to reduce the King-
soon. By 2030, the KSA
dom's reliance on oil.
intends to raise the tourist
“The NTP 2020 has adopted
numbers to 30 million.
tels in Saudi Arabia: Park Inn by Radisson Hotel and Apartments Dammam Industrial City
and Park Inn by Radisson Jubail Industrial City. Both properties have beautifully-designed rooms,
the third Hilton Garden Inn
hotel’s general manager,
state-of-the-art conference facilities, top fitness and
property in Saudi Arabia.
Daniel Norman. “We are
wellness services for men and women, as well as a
delighted to bring Hilton
range of cafés and restaurants.
For guests’ convenience,
Al Ali further noted that the route will further contribute to
CINEMAS OPEN IN KSA
the 203-room hotel is close to
Garden Inn’s signature
“We are pleased to see our portfolio rise to 18
Saudi Aramco’s headquarters,
services and amenities
hotels and we will continue to focus on growth in
cinemas, opening the door for companies to apply and
Al Turki Business Park and
to Al Khobar, a business
the key commercial cities of Riyadh and Jeddah,
start operating in the Kingdom, as the country eases social
Dhahran Techno Valley. It is
destination that continues
and support the growth of religious tourism and
restrictions.
also located within walking
to grow in importance.”
important industrial cities like Dammam and Jubail,”
distance of the Mall of
The hotel is
area senior vice president – Middle East, Turkey and
Saudi Arabia has approved licensing regulations for
The move will mean the operation of cinemas for the first time in decades, following a 35-year ban.
Dhahran, allowing visitors
conveniently located
Africa, Rezidor Hotel Group, Tim Cordon said. “We
to combine business and
54km from King Fahd
are also looking forward to introducing our extended-
expected to open by 2030. The initiative forms part of the
pleasure during their stay.
International Airport and
stay solutions for core brands, featuring serviced
Saudi Vision 2030 as a drive to develop entertainment, arts and culture sectors, in line with wider economic
“At Hilton Garden Inn Al
21km from the King Fahd
apartments, which are opening later this summer.”
Khobar, guests can unwind
Causeway that connects
The Radisson Hotel Group has 18 hotels and over
after a busy day of working
the province to Bahrain.
More than 350 cinemas with over 2,500 screens are
growth across non-oil sectors.
3,000 rooms in operation across the Kingdom. May 2018
ttgmena.com
21
SPOTLIGHT THAILAND
TRAVELLER'S PARADISE Home to vibrant culture, awe-inspiring nature and welcoming locals, Thailand is enticing travellers to its shores with its eclectic mix of delights. Natalie Hami reports
Director of operations, Secret Retreats, Paul Walker also noted
proposition through various initiatives this year.
that the restaurant version of Secret
Commenting on Thailand’s stellar
Retreats, aptly named Secret Tables,
offering, Sais said: “What sets Thailand
will be undergoing expansion.
apart from other countries are factors
“The collection grew from seven
such as the low cost of medical
restaurants last year to now 19
treatment, the high quality of treatment
members. Run by some of the
provided by private medical centres and
region’s most lauded and creative
the highly developed tourism industry.”
chefs, all the restaurants are dedicated to offering dishes using
INDUSTRY EXPANSION
local and seasonal ingredients,
Last year, Thailand witnessed the
often blending traditional recipes
record arrival of 34 million tourists
with contemporary preparation and
to its shores, and as visitor numbers
presentation techniques,”
continue to increase, travel and tourism
he noted.
authorities are looking to accommodate these rising figures with a slew of new
hailand’s tourism stakeholders have been working hard to ensure that the
DIVERSE TARGET GROUP
destination steadily increases in popularity among the world’s travellers,
Honing in on its target markets, TAT
promoting its abundance of culture and history that is complemented by an
has launched a luxury project in
Hospitality Group, is looking forward to
impressive backdrop of glistening, tropical beaches.
collaboration with Emirates Airline,
a number of new hotels, following the
specifically for female travellers.
signing of four new Shama development
The driving force behind this achievable goal is the Tourism Authority of Thailand (TAT), a hardworking entity that has launched a number of campaigns highlighting key tourism
‘Open to the New Shades’ is the
properties on the way. Homegrown hospitality brand, ONYX
deals with three individual partners,
niches ranging from gastronomy to medical tourism, luxury tourism, female travel and
strapline for the campaign, which will
according to president and CEO, ONYX
sustainability.
be broadcasted across digital, online
Hospitality Group, Douglas Martell.
Director, TAT Middle East, Pichaya Sais explained to TTG that the Authority is strongly
and radio platforms.
Martell noted that a highlight from
‘New Shades’ is divided into
the recent Shama signings is the
an incredibly exciting year for TAT so far. At the end of last year, TAT announced the launch
five categories: shades of Thai
429-key Shama Lakeview Asoke
of the Michelin Guide Bangkok 2018, which positions Thailand as a world-class dining
gastronomy, shades of Thai arts and
Bangkok, following JR Kyushu’s recent
destination, therefore food will be a huge focus for us throughout the year.”
crafts, shades of Thai culture, shades
acquisition of Somerset Lake Point
of Thai beaches and nature, and
Bangkok, operated by Ascott, and the
shades of a Thai way of life.
appointment of ONYX Hospitality Group
focused on promoting the country’s unique, taste-bud tantalising cuisine: “2018 has been
This new focus on cuisine was also echoed by regional manager – India, Middle East and Asia, Asian Trails, Sajith Krishnan, who explained that food is an integral part of Phuket’s
“New experiences call out to be
exciting lifestyle.
lived – unique cuisine, exquisite art,
“With an abundance of fresh seafood right on its doorstep, both visitors and locals alike
as a management service provider for the iconic property. “As one of Bangkok and Thailand’s
are perfectly positioned to enjoy the delicious ‘fruits’ of the Andaman Sea,” Krishnan said.
rich culture, exotic nature, incredible
“Whether you like your seafood grilled, baked, fried or steamed, the best place to head for
beaches and an open, authentic way of
largest serviced apartment projects,
culinary heaven is Phuket’s charming old town.”
life that’s uniquely Thai,” Sais noted.
Shama Lakeview Asoke will also be the
Along with this development, TAT
largest Shama property by number of
Asian Trails has teamed up with luxury hotel group, Aman Resorts, to offer guests a melting pot of unique street food dining experiences, served up in some of Asia’s most
plans on focusing on promoting
keys to date, the largest property in
exciting landmark settings.
the destination’s medical tourism
JR Kyushu’s 16-hotel portfolio and JR
22 May 2018
ttgmena.com
SPOTLIGHT THAILAND Kijkanakorn.
Kyushu’s first major property investment outside Japan,” Martell stated. ONYX will also be opening a new 406-room OZO hotel on an adjacent site to the existing Ocean Tower of Amari Pattaya. Meanwhile, Dusit International has introduced ASAI Hotels, a distinctive new brand designed specifically with millennials in mind. Expected to launch in Q1 of 2019, with its first hotel in Bangkok’s renowned Chatuchak Market, ASAI Hotels embraces a sustainable, community-focused concept, with each property designed to reflect the culture and heritage of its location by collaborating with local artisans. Made up of four core pillars – Thoughtful Essentials, Common Areas, Locally Inspired and Connected Community – each hotel will boast compact rooms with key features such as high-pressure rain showers. Meanwhile,
At the end of last year, TAT announced the launch of the Michelin Guide Bangkok 2018.
“From the inception of our hotel group, we found the Pure Blue Foundation to protect and preserve the places that we operate in. Over the last 15 years, we have regenerated reefs, assisted in the preservation and repopulation of sea turtles, and assisted in educating local youths and communities to appreciate the balance of nature.” AHG has also recently announced that it is set to be the first single-use plastic free hotel group by 2020, launching its first prototype this month (May) at akyra TAS Sukhumvit Bangkok. Meanwhile, COMO Hotels and Resorts has been taking measures to minimise the impact that its properties have on the environment.
a large mixed-use area will offer a cosy and efficient work
“At COMO, we have several initiatives in
space, a leisure area and a restaurant concept curated by
place, such as eliminating single-use plastic,
local chefs who champion sustainability.
independent travellers and the business segment.
minimising water consumption, reducing and managing waste and sourcing products locally
Group CEO, Dusit International, Suphajee Suthumpun said: “In line with our three-pronged strategy for balance,
NATURE VS MAN
where possible,” explained regional PR manager
expansion and diversification, the introduction of ASAI
With Thailand’s tourism industry counting success after
Thailand, Poo Ronjinchinnont. “Our properties in
Hotels will add an innovative new revenue stream to our
success, the importance of preserving the delicate balance
Thailand have the same principles in place and
company that complements our traditional hospitality
between tourist and nature becomes even more pertinent.
constantly improve their efforts.”
offerings and actively responds to the needs and desires of
As a result, a number of properties are already embarking on
millennial-minded travellers.”
strategies to ensure sustainability.
Thailand will also be welcoming InterContinental Yao
Taking the lead is luxury management company Akaryn Hotel
Visitors to this majestic land can want for nothing, as the destination’s determined
Yai Resort in 2020, while in the same year, Hilton will be
Group (AHG), which holds sustainable tourism close to its heart,
stakeholders shape a rewarding and
introducing its Hilton Garden Inn brand to Thailand, targeting
according to its founder and managing director, Anchalika
successful tourism product.
May 2018
ttgmena.com
23
REGIONAL ROUND UP
COMMITTED TO OFFERING THE BEST
NEW LUXURY IN OMAN man’s luxury hospitality landscape has been
diamond-shaped building, which mirrors
elevated with the recent opening of Kempinski
the shape of an Arabic lantern.
Hotel Muscat. Speaking to TTG exclusively about the new hotel
Canivet shared that the property is gearing up for the launch of Kempinski
was director of sales and marketing, Kempinski Hotels,
The Spa, operated by Resense, a Swiss
Jeremy Canivet: “We’re proud to say that Kempinski
luxury wellness brand. “We can’t wait
Hotel Muscat opened its doors in mid-March within the
to share their expertise with our guests
premium coastline community of Al Mouj. Our five-star
and become one of the capital’s top
property in the capital of Oman is designed by Woods
centres for wellness,” he added.
Baggot and has 310 rooms and suites, 77 residences
Kempinski Hotel Muscat will be
scheduled for 2019, not to mention 10 world-class
strongly promoted at this year’s
restaurants and bars including our beach club and
Arabian Travel Market (ATM). Canivet
lounge, Zale; bowling and entertainment centre, Cosmic
said: “We look at ATM as a key
Bowling; live open-style restaurant, The Kitchen; and
opportunity to gain visibility and launch
Northern Indian restaurant, Bukhara.”
Kempinski Hotel Muscat in the GCC
The high-end property also comprises a dedicated events centre, Muscat Ballroom, housed in a striking
LEADING THE MARKET
market, not to mention position it as a must-visit resort in Oman for 2018.”
PROMISING SENTIMENTS
Ahead of the Arabian Travel Market, general manager – UAE and Oman, Dollar, Marwan Al Mulla speaks to TTG about the car rental company’s very latest news and message at the exhibition
Exhibiting under the umbrella of Sharjah
Following a year of notable tourism growth in
Commerce and Tourism Development
Egypt, regional VP and general manager, Four
Authority at this year’s Arabian Travel
Seasons Cairo at Nile Plaza, Dimitrios Zarikos
We have continued to invest in our technologies by coming
Market (ATM), Coral Beach Resort
predicts further prosperity throughout 2018.
even closer to a paperless rental experience. In addition, we are
Sharjah will be shedding light on its second-to-none offering at the exhibition. “ATM is a great platform for us to
“Last year, we witnessed a great increase in
instead of GPS. It allows five devices to connect to it, meaning all
starting to look at Egypt as a viable destination
the family can enjoy data on the move whilst visiting the UAE.
again. Summer 2017 was a very healthy season
focusing on inbound source markets for
in downtown Egypt and the healthy trend
leisure travellers and beyond,” explained
continued for the following seasons as well.”
Sharjah, Haytham Abdel Aziz. Shedding light on the hotel’s very latest news, Aziz explained that Coral
currently trialling a WiFi device that we can offer to customers
demand for Egypt in general and people are now
showcase our services. We will be
general manager, Coral Beach Resort
: What’s new with Dollar?
Zarikos explained that a rise in demand from
: Why are you attending ATM 2018? In addition to meeting our customers and intermediary partners,
both the corporate and leisure markets, driven
we are always very keen to discuss the industry with others and
mostly by the GCC, was warmly welcomed.
stay in tune with all related issues in the car rental and tourism
“This year we expect a continued revival of
Beach Resort Sharjah has been leading
Egyptian tourism from the GCC, but also more
the market with more than 95 per cent
from international markets,” he added.
industry. : How do you predict 2018 will pan out for your business
occupancy year-to-date.
and what is your action plan?
Adding to this, the property has successfully completed a refurbishment
The plan is ever-more focused on the customer and their journey
project which entailed rooms, the lobby
whilst renting a vehicle. Competition remains in an industry
and restaurants. “We are planning to
where price and service need to go hand in hand. The true test is
enhance the garden this year,” Aziz
how companies deal with the changing landscape and if they fail
concluded.
to adapt, their position will become weaker.
24 May 2018
ttgmena.com
REGIONAL ROUND UP
NEW WEST BAY PROPERTY
STRENGTHENING PRESENCE Cristal Group has been strongly focusing on elevating its regional footprint. The hospitality expert recently celebrated the opening of Bayat Hotel by Cristal in Khamis Mushayt, which lies east of Abha in the Asir province of the KSA.
R
Owned by Bayat Company
etaj Hotels & Hospitality recently
Al-Mohamad declared that the
for Hotel Services, the
announced that it will be managing
management and operation of the new
luxurious five-star hotel
and operating Retaj Suites &
hotel come within the framework of
features 120 well-appointed
Residences West Bay, which will form part
Retaj Group’s expansion plan to meet
rooms and suites equipped
of Qatar’s Mozoon Towers project.
the needs of the domestic tourism
with top notch facilities and
This news follows an agreement
sector, as well as the international
the latest technology. “We have two other
been undergoing a number of changes
between Mozoon Real Estate Company
sector, following Qatar’s green light
and Retaj Group.
for tourist visas for more than 80
fabulous projects coming
both structurally and operationally,
nationalities.
up in the KSA and in Ras
which have positively impacted
Al Khaimah,” shared CEO,
business.
The new hotel will house 460 suites and apartments, including studios and one-
Al-Mohamad shared that Retaj
“We realised we had to break away
and two-bedroom options. As for facilities,
Hotels and Hospitality has also
Cristal Group, Kamal
Retaj Suites & Residences West Bay will
signed several Memorandums of
Fakhoury. “We are very
from the traditional approach and
offer two restaurants, a coffee shop,
Understanding for the management of
optimistic about 2018,
practices. Therefore, backing away
indoor and outdoor swimming pools, a spa
hotels in Turkey and the Far East, and
given the extent of activity
from the classic, standard model, we
centre, fitness rooms, a state-of-the-art
explained that the hospitality group is
going on in the tourism and
improvised and took an innovative
banquet hall, meetings rooms and much
looking to strengthen its presence to
hospitality sector across the
and creative approach to business.
provide its services to the Qatari and
GCC.”
Our owners are very happy with our
more. Vice chairman and managing director, Retaj Group, Dr. Mohamed Bin Johar
MOVING INTO KUWAIT
Fakhoury explained that
Arab tourists spanning
the hospitality expert has
the globe.
Timothy Keating: “The Middle East alone would need 63,000 pilots by 2035, as well
performance, more so, given the tough market conditions,” he concluded.
COOPERATION BETWEEN THE UAE AND TUNISIA
During the recently concluded Kuwait
as 69,000 technicians,
Investment Forum 2018, The Boeing
in addition to training
Company announced that it will be
to be offered for
million in 2016 – seven per
launching a permanent office in Kuwait
100,000 crew. Such
cent more than in 2015.
in the near future.
training partnerships
Al Mansoori additionally
are what we are
highlighted the need for a
expected to boost the number of high-
looking at in Kuwait,
business forum, which would
quality job opportunities available to
so the young people
act as an ideal platform to
Kuwaiti nationals.
here do not have to
explore available development
leave the country to
opportunities and encourage
be trained.
direct communication
This significant development is
The Middle East alone would need 63,000 pilots by 2035. Commenting on the news was
“We hope to add
between investors and
Kuwait to the list of
entrepreneurs from both
our training centres as
The UAE and Tunisia recently
recent visit to the UAE, the
[the country has] the
highlighted their intent to
UAE’s Minister of Economy,
right talent base and
enhance cooperation across
HE Engr. Sultan bin Saeed Al
importance of tourism as a
infrastructure here.
key economic sectors, such as
Mansoori declared that relations
contributor to both countries’
We have about 50
tourism, trade investment and
between the two countries
economies and declared that
employees now, but
civil aviation.
are blossoming and that the
investments in tourism and
executive vice president of government
watch the numbers
operations, The Boeing Company,
grow,” he added.
countries. He also stressed the
total volume of non-oil trade
civil aviation should form the
Tourism and Handicrafts, HE
exchange between the two
crux of the bilateral economic
Salma Al Lumi Al Raqeeq’s
nations stood at over $415
cooperation map.
During Minister of Tunisian
26 May 2018
ttgmena.com
REGIONAL ROUND UP
INTERVIEW
General manager, Le Gray, Beirut, Georges Ojeil speaks to TTG exclusively about the high-end property’s exciting updates
: How has Lebanon’s tourism industry evolved over the past year? We witnessed an increasing demand for the destination during 2017,
on the lobby level. A Memorandum of
mainly with the ascending interest
news you would like to share
Understanding was signed with Alain
of the Lebanese Diaspora and the
with our readers?
Ducasse Enterprise for that purpose.
European and North American
: Is there any exciting
markets. With the prevailing safety We proudly announce the inauguration of our extension
: Why is Le Gray Beirut unique
and stability of the local scene,
and why should visitors choose it?
Lebanon managed to regain its positioning on the touristic map.
project; an addition that completed the canvas
Embracing quality is key to
with 16 additional rooms, a
outperforming the competition in
beautiful lobby lounge and
such a highly elastic market. We at
new conference and events
Le Gray strive to deliver memorable
facilities. We're happy to
experiences through the anticipation
Surely and without any hesitation!
penetrate the conference and
of guest needs.
ATM is the yearly exhibition that
events market by offering three
The uniqueness of Le Gray is
allows us to continuously expose
conference rooms, a screening
simply due to the highly competent
our facilities to the Arab world –
room and ‘un Grand Salon’,
bouquet of motivated colleagues.
Lebanon's main source of tourism. It
enabling Le Gray to cater for up
Their strong belief in the hotel, their
is of capital importance to promote
to 350 seated guests in nicely
outstanding will to serve discreetly
our newly inaugurated facilities. We
decorated venues.
and their continuous will to achieve
can penetrate the MICE market now
has rendered Le Gray a unique
with our new conference and events
destination.
facilities.
In parallel, we're looking to develop a new dining concept
May 2018
ttgmena.com
: Will you be attending this year’s Arabian Travel Market?
27
REGIONAL ROUND UP
CHALLENGE ACCEPTED
AVIATION ALLIANCE
RENOVATION O’CLOCK
Despite various challenges, Marriott Executive
Lebanon’s Riviera
for the F&B outlets, including
Apartments and Residence Inn by Marriott Bahrain
Hotel Beirut recently
the banqueting space,”
are busy coordinating upcoming projects.
welcomed a brand
he told TTG. Bou Sleiman
Director of sales and marketing, Marriott Executive
new general manager
explained that Riviera Hotel
Apartments and Residence Inn by Marriott Bahrain,
who will take charge of
Beirut will be offering its
Santosh Shetty shed some light on the obstacles: “In
the hotel’s upcoming
guests exciting activities this
a RevPar declining market, it is an everyday challenge
renovation project and
summer, during which it will
to stay above your competitors. The current economic
its ongoing operation.
be opening its beach.
and political crisis in the region has reduced the visitor flow considerably.” Regardless of these challenges, Shetty communicated that both hotels are continuously
General manager,
“The Day Club will be back
Riviera Hotel Beirut,
in Beirut,” he enthused. “We
Bassam Bou Sleiman
have high hopes for 2018 in
declared: “There is a
terms of business and we will
working on innovative new ideas to increase customer
Qatar Airways recently enhanced its codeshare
renovation plan for
be targeting new markets and
satisfaction.
partnership with Iberia to grant travellers better
rooms, suites and the
sources, but this all depends
connectivity to both the Middle East and Latin
lobby, as well as a
on the local and regional
America.
redecoration project
political stability.”
“Major plans in the year 2018 include the renovation of our Skyw@lk Café in the summer and the refurbishment of our apartments in a phased manner,” he told TTG.
The airline’s code (QR) will be applied on routes operated by Iberia from Madrid to Panama City, Panama; Rio de Janeiro, Brazil; Bogota and Medellin,
Major plans in the year 2018 include the renovation of our Skyw@lk Café.
CLEAR ACTION PLAN
Colombia; Montevideo, Uruguay; and Santo Domingo, Dominican Republic. Qatar Airways currently offers double daily direct flights from Doha to Madrid, and as of July 2018, this will increase to 17 services a week.
O
ur main strategy for 2018 is to introduce Iran to
more countries in different parts of the world. Today, the citizens of seven countries can travel to
FIRM FAVOURITE IN ABU DHABI
Iran with no need of a visa, while visa on arrival is issued for tourists from 180 countries. We have targeted Europe, Britain, Latin America, China, Russia, Australia and the USA for 2018, and by taking advantage of both offline
Abu Dhabi’s Khalidiya
Dhabi, it is important to constantly seek new
and online marketing, we
Palace Rayhaan by
business opportunities and new markets,
will introduce our services
Rotana has been
and promote the facilities. Guest satisfaction
and products.
welcoming a healthy
remains one of the key elements of our
frequency of families and
business growth.”
Due to the fact that online marketing is growing
business travellers, and is
fast in the world, we have
striving to boost numbers
recently welcomed a Wellness and Massage
created a new online travel
further.
Centre and has plans in the pipeline to
Khalidiya Palace Rayhaan by Rotana
platform, ‘Travener’, which
General manager, Eleni
provides all travel services,
Tsolakou explained to TTG
including transportation,
that the property is always
Tsolakou said: “The pick-up was good through
accommodation, tickets
working to upgrade its
Q1 in all segments, however leisure was
enhance its kids’ club. Reflecting on the first quarter of 2018,
and so forth. Moreover, we
product and offers to suit
the main travel trend. Expectations are to
Marketing manager, Iran Doostan
have been more focused on
guest demands and trends.
continue with a positive pick-up throughout
Co., Saeed Azam unveils Iran Doostan
offering adventure tours
Tours’ plan of action this year
and new routes for cultural
with the fast expanding
tour operators and focus on OTA’s to offset
tours in 2018.
hospitality market in Abu
the slow business travellers.”
28 May 2018
She noted: “In line
ttgmena.com
the summer too. Our plan is to target big CIS
REGIONAL ROUND UP
DIVERSIFYING THE OFFERING Alpha Destination
better growth from our
Management is heading to
existing markets.”
this year’s Arabian Travel
GUESTS COME FIRST
TRENDY ISTANBUL
T
Alpha Destination
he five-star Pera
customers as well as
Palace Hotel in
markets that are rapidly
Istanbul rung in a
returning to Istanbul,
new era in December last
including China, the Far
Market to shed light on
Management recently
year, having ended its
East, the Middle East
exciting updates.
inked an exciting
contract with Jumeirah
and European markets.
new partnership with
Group.
The company’s general manager, Samir Hamadeh
Expedia, to operate the
told TTG: “While maintaining
Expedia Local Expert
In order to maintain a competitive edge, Kempinski
our primary business, which
programme exclusively
Summerland Hotel & Resort, Beirut, has been busy with
is the online distribution of
in Dubai and Abu Dhabi.
upgrades and projects.
accommodation and ground
Executive assistant manager, Pera Palace
“We have been working on various initiatives to keep
Istanbul is still one of the trendiest cities in the whole world.
Hotel, Murat Eti reflected on the city’s charm: “Istanbul is still one of the trendiest cities in the whole
handling services, we are
our clientele happy and satisfied,” explained Nadia Madi,
now increasingly focusing
the hotel’s director of sales and marketing. “Our changes
on activities and attractions.
started from our F&B outlets, where we introduced out of
The areas of growth that
the box experiences, such as our signature floating tray,
we are looking at are not
which allows guests to enjoy culinary experiences while
to simply diversify source
floating in a heated pool with their own private butler.”
markets, but rather diversify
The hotel has also recently extended its Waltz ballroom
activities. We are developing
by 200m2, which can now accommodate 150 more people,
is gearing up for this
“This year we are
different activities and a
boosting the total capacity to 700.
year’s Arabian Travel
expecting the same
Market, where it aims
trend with a larger
to entice potential
volume,” he said.
wider range of products for our customers to have
Feeling optimistic about 2018, Madi told TTG: “We are expecting a busy summer 2018. Our action plan is to focus
The luxurious property
world.” Eti explained that Istanbul is often a popular option among Middle Eastern guests observing Ramadan.
on corporate groups, events and weddings.”
May 2018
ttgmena.com
29
REGIONAL ROUND UP
WELLNESS HAVEN
AN OTTOMAN EXPERIENCE
PERFECTING THE PRODUCT
unique tastes and
Louis Hotels is further
several hotels. Meanwhile,
presentations passed
refining its portfolio,
four new properties
down from the time
with exciting renovation
in Protaras, Cyprus,
of the Ottomans, in
projects in the pipeline.
have rung in a new era,
“The tourism sector
according to Tanta, with
in Cyprus and Greece is
further developments in
currently living its gold
place for Paphos.
a genuine palatial setting. “Guests can feast
Concluding, she said:
their eyes on a
The newly opened lipHe Wellness Retreat has shaken
era. Louis Group has
Bosphorus view while
up Lebanon’s spa and wellness scene. The boutique eco-
made a total comeback
“Cyprus and Greece are
our experienced
wellness retreat is nestled among olive, oak and pine
and Louis Hotels is at the
‘the new black’. Everyone
banquet service team
trees in Kfarhata, Koura, north of Lebanon.
forefront of this fruitful
should visit these two
campaign,” said chief
countries and Louis Hotels
takes them back in
Co-owner and managing director, lipHe Wellness
Strongly focusing on
time to indulge in a
Retreat, Samar Saba shed some light on the new
sales and marketing
offers the best choices to
developing its already stellar
dining experience
addition: “lipHe offers a range of activities and services to
officer, Louis Hotels, Popi
do so.”
F&B offering, Ciragan Palace
worthy of Ottoman-era
help you learn about the alkaline lifestyle and create your
Tanta. “We are currently
Kempinski Istanbul recently
royals,” Bakkal added.
own path to wellness.”
implementing a well-
introduced a brand-new
Those opting for
The retreat comprises comfortable accommodation
designed action plan in
Ottoman dining experience
the Sultans’ Dinner
in eco houses and serves up plant-based alkaline meals.
order to enhance the
entitled Sultans’ Dinner.
will be presented with
Visitors to the property can embark on treks of the
profile of the whole area
Speaking to TTG about this
a banquet of royal
outdoor natural track or can make use of the exercise
(Cyprus and Greece) as a
was the hotel’s director of
delicacies from the
room, an outdoor bio pool and an infra-red sauna. Adding
tourist destination.”
sales and marketing, Elif
Ottoman epoch, with
to this, massages, educational talks and informative
Derya Bakkal: “The Sultans’
each dish presenting its
documentaries are offered, as well as meditation sessions
Dinner enchants guests with
own unique story.
and nutritional microscopy.
EXPANSION IS KEY
plan is the renovation of
NEW PEARL IN ABU DHABI bu Dhabi
room; and seven conference and boardrooms with the
recently
latest technology, plus more.
celebrated the
arm’s reach of ADNEC, Abu Dhabi International Airport
Pearl Rotana in Capital
and the city’s buzzing business district.
Facilities at the
Millennium Business Bay and
Hotels and Resorts, Kevork Deldelian
Studio M Barsha in Dubai; and
speaks to TTG about the hospitality
Millennium Salalah and Copthorne
global travellers an all new contemporary hospitality
dining venues; the
experience. hotel guests to the capital shows growth in the market.
houses a swimming pool,
Our new opening supports this, bringing added value
gym, sauna and steam
and options to visitors,” Nahas concluded.
Expansion across the KSA continues to be a huge focus for us, particularly in Makkah, where we plan to open 10-15 thousand
already launched two hotels, Copthorne
keys in the next three years. We
Kuwait City and Millennium Golden Horn
also have six Dubai hotels in the
Istanbul, in Q1. We currently have 16 hotels in
pipeline for 2018, two of which will
the pipeline for the year. Highlights include
introduce new Millennium Hotel
Millennium Al Nasseem and Copthorne
and Resorts brands – Millennium
Al Nasseem Makkah in the KSA; Grand
Place and Studio M.
30 May 2018
“An impressive 7.4 per cent increase from last year in
wellness club, which
Falcon Muscat in Oman.
2018 is set to be a busy year for us, having
General manager, Peal Rotana, Karim Nahas said: “We are thrilled to offer Abu Dhabi residents and
property include five Bodylines fitness and
Chief operating officer, Millennium
Ideal for corporate guests, Pearl Rotana stands within
launch of the 315-key Centre.
expert’s expansion plans
Forming part of this
Cyprus and Greece are ‘the new black’.
ttgmena.com
REGIONAL ROUND UP
YEAR OF OPENINGS
R
LEADER IN AJMAN
egional
the city an oasis of
hospitality
calm.
company, Shaza
F
“Our next
ollowing the inauguration of
restaurant.” The new property is
Wyndham Garden
expected to cater for
Ajman Corniche, R Hotels
growing business and leisure arrivals in Ajman.
Hotels, is gearing up
destination will be
now has the largest room
for rapid expansion this
Qatar, where Shaza Doha is scheduled
projects in the pipeline.
to come to life in the heart of the art
DEVELOPMENTS ABOUND
inventory in the Northern
year, with numerous
manager, Ramada Hotel
Ajman continues to see
this was director of
district of Doha.
General manager, Yas Viceroy Abu Dhabi,
& Suites Ajman, Ramada
an increase of arrivals
marketing, Shaza Hotels,
Meanwhile, Shaza
Beach Hotel Ajman and
from the Scandinavia and
Ali Ozbay: “2018 is the
Salalah, the first of
Wyndham Garden Ajman
Baltic regions, as well as
year of openings. Shaza
the Shaza resorts,
Corniche, Iftikhar Hamdani
Eastern Europe and
Makkah will be the first
will also open this
commented: “Wyndham
the CIS.
boutique hotel to open in
year together with
We recently launched our newly designed Yas Viceroy
Garden Ajman Corniche,
Makkah, the KSA, close
the signature Shaza
Marina View Gym that is equipped with the latest high-
the first Wyndham Garden
to the Haram, offering a
Hammam & Spa,"
tech equipment and boasts 180-degree panoramic views
in the UAE, features
haven of serenity.”
he added.
overlooking Yas Marina.
179 rooms and suites,
Commenting on
Ozbay told TTG that
During this year’s
Mark Griffiths sheds light on the luxury hotel’s latest news
We also recently launched a digital hotel app,
Emirates. Cluster general
Regarding traveller trends, Hamdani explained that Ramada
an executive lounge on
following this opening,
Arabian Travel
which has proven hugely successful for us so far. Its
the 17th floor, top notch
Shaza Riyadh will
Market, Shaza
functionality allows guests and local residents to book
leisure facilities and
inaugurate a few months
Hotels can be found
their hotel accommodation, reserve a table at one of our
dining venues, including
later, offering visitors to
at stand HC1250.
restaurants, book a spa treatment and even submit a
a specialty seafood
request to the concierge team from their rooms.
May 2018
ttgmena.com
31
REGIONAL ROUND UP
FLOWERING PORTFOLIO
: Are you attending this year’s
MOROCCAN GEM
ATM or any other trade shows? If so, what will your message be to
In recent months, Morocco’s
attendees?
Kasbah Tamadot has been warmly embracing guests from
We are very excited to
new, emerging markets, such as
participate for the first
China.
time in the 25th edition
“Since the change in visa
of the Arabian Travel
restrictions for Chinese
is eager to entice Middle Eastern guests
Market. This event will
travellers visiting Morocco,
to the property this summer. “With Eid
be a very important
interest has certainly grown
celebrations fast approaching, there’s
opportunity for us to
in the area, and this is a
no better time to plan an escape to the
introduce our homegrown
continued focus for our sales
foothills of the Atlas Mountains,” said
Emirati hospitality brand
and marketing team,” explained
Padioleau. “Between June 1 and August
to the world, showcase
general manager, Kasbah
31, 2018, guests booking a stay of four
our portfolio and highlight
Tamadot, Vincent Padioleau.
nights or longer will be treated to their
our expansion plans for
Meanwhile, Kasbah Tamadot
final night on us.”
the next five years. : How has the hospitality industry in Dubai changed over the
RODA Hotels & Resorts will be attending this year’s Arabian Travel Market for the first time to shed light on its exciting projects. The group’s corporate director of marketing and communications, Mouna Ouni shared all with TTG
past year? A lot of changes were
INN & GO Kuwait
challenging year for
attending this year’s
witnessed over the past
Plaza Hotel has upped
us but we are very
Arabian Travel Market,
year in the tourism and
its hospitality game
optimistic about it being
as well as other travel
hospitality industry.
with newly renovated
the projects and events
related exhibitions, to
The hospitality sector is
corporate rooms, suites
year that we are ready
promote the brand as
getting more competitive
and long-stay rooms
to cater for. Our main
well as the hotel’s freshly
each year, with many
with kitchens, ideal
action is to keep track of
renovated rooms.
new hotels and resorts
for project-orientated
these new projects that
opening every month.
corporate accounts.
are yet to be awarded,
our breakout meeting
mainly from Turkey,
rooms and meet with
China and Italy.”
OTA’s and wholesalers,
Meanwhile, the tourism : Please share RODA Hotels & Resorts latest news with our readers.
EXCITING UPGRADES
Hotel manager, INN &
sector is facing many
GO Kuwait Plaza Hotel,
challenges generally
David Boulos told TTG:
caused by the political
“2018 is yet another
A lot of future developments are underway for
instability in the region, as
RODA Hotels & Resorts, mainly our new lifestyle
well as the global financial
hotel, RODA Links Al Nasr, situated in the heart
and economic crisis that
of Oud Metha and nearby the new Marsa Al
is directly impacting the
Seef attraction. Our major project ‘Jewel of the
travel industry.
Creek’ is also in progress and will comprise 20 restaurants with a luxurious five-star hotel and
: Finally, how do
four three-star properties. We are also happy to
RODA Hotels & Resorts’
announce the new RODA Residences for long-
hotels stand out in
term stays in the heart of Downtown Dubai.
the city’s competitive hospitality market?
Boulos explained that INN & GO Hotels will be
“We will also promote
and key corporate accounts,” he added.
A KEY MARKET
C
onrad Istanbul Bosphorus is attending this year’s
Arabian Travel Market (ATM) to further capitalise
: What is RODA Hotels & Resorts’ action Although the hospitality
on the fruitful Middle East
sector in Dubai is seeing
market – a market that
business partner visits will have a positive impact
RODA Hotels & Resorts has many projects and
a huge increase of hotels
holds great potential for
on business. For this reason, taking part in ATM
objectives to achieve during 2018, one of which
in the market every year,
the property.
2018 is extremely important for us,” she added.
is to maximise its brand exposure, since it is
RODA Hotels & Resorts
still a fresh and young hospitality company,
stand out by being a
has been increasing in
are very keen on Conrad Istanbul Bosphorus
competing against international brands in the
true homegrown Emirati
Turkey and Istanbul,
for honeymoons and family holidays. For family
market. Moreover, one of the biggest objectives
brand, withholding all
especially over the last two
travellers, the property offers two accommodation
to be achieved is the completion of the new,
the authentic values and
years,” explained director
options, a babysitting service, special children’s
four-star RODA Links Al Nasr hotel, opening in
traditions of Arabic and
of sales of Istanbul cluster
menus, playgrounds and various other activities.
Q2 of 2018, and our RODA Jewel of the Creek
more specifically Emirati
hotels, Hilton Worldwide,
project, opening in 2019.
hospitality.
Ferah Yagan.
plan this year?
32 May 2018
“The Middle East market
ttgmena.com
“We believe that one-on-one communication and
Yagan explained that Middle Eastern clientele
During ATM, the property can be found at stand HC0830 in the Sheikh Saeed Arena Hall.
REGIONAL ROUND UP
AGGRESSIVE GROWTH
MICE bookers. We can definitely say that Lebanon is back on the map as
S
wiss-Belhotel
a hub for regional
International is
congresses and
readying itself for aggressive GCC expansion,
both in its existing markets, such as Bahrain, Saudi Arabia and Kuwait, as well as brand new ones, such as Oman. Outside of the GCC, the hospitality giant is also gearing up for expansion in Africa, with more details to soon follow.
A TRANSITIONAL PERIOD St Raphael Resort
years for four months, from
FOCUSED ON MICE Phoenicia Hotel Beirut & Le Vendôme Hotel
conferences. We are also witnessing greater demand from the Latin American market, particularly from Brazil, and Australia.
“These developments are aimed at diversifying
in Limassol, Cyprus,
November 2017 until March
Beirut’s director of
our offering in the region while meeting the growing
recently concluded a
2018, and renovated all the
sales and events,
are now more
demand for quality accommodation at affordable
game-changing project.
Marina View rooms and
Maha Atieh, brings TTG
direct flights from
the Admiral Suites. New
up to speed with the
European countries
properties’ latest news
is another factor
rates,” explained the group’s senior vice president,
Speaking to TTG
The fact that there
operations and development – Middle East, Africa
exclusively was
palm trees have also been
and India, Laurent A. Voivenel.
the resort’s sales
planted on the beach and in
that is helping to
and marketing
the gardens of the hotel.”
increase demand.
“2018 is a very significant year for us at Swiss-
We anticipate a
Belhotel International, with six new hotels opening
manager, Prodromos
in quick succession. Three of these are located in
Chamboulides: “Winter
that these works all form
year with plenty of new
busy year with even
Saudi Arabia, two in Bahrain and one in Kuwait. We
2017/2018 was a
part of a three-year plan for
initiatives. In particular,
more activity in the
are also in advanced negotiation of some superb new
transitional period for
a full hotel refurbishment,
we are placing a focus
MICE sector, which
projects in various other parts of the region that will
us. The hotel closed
which is expected to reach
on organising more
is one of our main
be announced shortly,” he concluded.
for the first time in 10
completion in 2019.
familiarisation trips for
focuses.
May 2018
Chamboulides explained
ttgmena.com
We have had a busy
33
REGIONAL ROUND UP
DEBUT IN TURKEY
THE KEY TO TOURISM RECOVERY Benjamin Carey, Yemen Tourism’s former representative in the UK who specialises in destinations emerging from crisis, speaks to
L
RETURN TO RABAT In 2022, Rabat will
said: “This hotel signals
welcome the return of
our return to Rabat
Hilton, with the 150-room
which will be part of the
Hilton Rabat.
city’s most important
The property will stand
master project. We have
TTG about Yemen’s brilliantly unique Soqotra
within the city’s Wessal
great momentum in
Archipelago
Bouregreg project,
Morocco and I expect
ast month,
Meanwhile, corporate
which houses high-end
our involvement in this
Millennium Hotels
and MICE guests
Yemen’s fourth World Heritage Site, the Soqotra
residential, entertainment
project to be a catalyst
and Resorts
are granted access
Archipelago, remains untouched by conflict, although it
and cultural components
for further growth.”
debuted in Turkey with
to an extensive
has been garrisoned by a number of military forces. It can
on the banks of the river
the five-star Millennium
business centre, which
still be reached by scheduled flight from the UAE and by
Bouregreg.
Istanbul Golden Horn
comprises a 404m2
chartered boat from Oman. Known as the ‘Galapagos of
President – Middle
outdoor swimming pool,
Hotel, which is now
ballroom and meeting
the Indian Ocean’, Soqotra gained World Heritage Status
East, Africa and Turkey,
a spa, a salon and plenty
welcoming guests.
rooms.
for its natural heritage and extraordinary biodiversity, but
Hilton, Rudi Jagersbacher
of meeting space.
Travellers can now
The hotel is located
it deserves to be equally famous for its cultural heritage.
make the most of 127
in Istanbul’s historical
It has caves and beaches and some of the most sublime –
beautifully designed
centre, within the
and least known – marine dive sites in the world.
rooms and suites, a
garden of The Palace
variety of F&B outlets, a
of Blachernae and
British Council, I am currently working with local and
state-of-the-art fitness
opposite the Ayazma
international partners to develop a heritage tourism
centre, a blissful spa
and the Church St.
strategy for Soqotra. The jewel in the crown of Yemeni
and a Turkish hammam.
Mary of Blachaernae.
heritage, Soqotra represents the key to the recovery of
Supported by a Cultural Preservation grant from the
Yemen’s tourism once the conflict finally ends.
34 May 2018
ttgmena.com
Hilton Rabat will house several F&B outlets, an
REGIONAL ROUND UP
PRICELESS EXPERIENCES
O
travel continues to dominate the luxury landscape, with travellers leading increasingly connected and fast-paced lives. Luxury travellers
EVOLUTION OF A LANDMARK
man’s Al Baleed
environmentally friendly
are looking for ways to escape these
Formerly known as Kempinski Hotel
Resort Salalah
sense, but also a cultural
realties and engage in meaningful
Ajman, Blazon Hotels’ Ajman Hotel
by Anantara
sense, where local
experiences, and we’re seeing that
is attending this year’s Arabian
and Anantara Al Jabal
culture is celebrated and
this has begun to evolve as they seek
Travel Market (ATM) to aggressively
Al Akhdar Resort have
promoted. This links back
personal fulfilment.”
promote its offering to key markets.
Darwin shared that travellers
picked up on game-
to the ongoing trend in
changing trends that are
hospitality for meaningful
are now yearning for personal,
reshaping Oman’s travel
experiences, with guests
transformative experiences.
industry.
wishing to engage more
Speaking to TTG
The hotel’s general manager, George Ganchev, speaks to TTG
Both Anantara properties take
with the place and people
pride in offering their guests
exclusively, general
they are visiting,” Hewitson
personalised, unique and highly
2018 marks a new start for
Northern Europe, as we’ve
manager, Al Baleed Resort
added.
fulfilling experiences, with various
Ajman’s landmark property.
seen a rise in individual
packages and adventures on offer
We are attending ATM this
bookings from these
Salalah by Anantara,
Echoing this sentiment
James Hewitson explained
was general manager,
at each resort, as well as numerous
year to create awareness
countries. Furthermore,
that sustainable luxury
Anantara Al Jabal Al
opportunities to connect to the local
of Ajman Hotel as a new
following the recent
travel is one the rise.
Akhdar Resort, Darren
community.
brand on the market. We are
roadshow in India where
planning to meet key existing
Ajman Tourism Development
clients and partners from
Department showcased
our targeted markets, such
Ajman as a destination,
as Europe, Russia and the
this high potential market
GCC. Our aim is to initiate
will be one of our targets
contacts with new potential
to promote destination
partners, focusing on
weddings and honeymoons.
“This trend not
Darwin: “Experience-led
only covers the
May 2018
ttgmena.com
35
PEOPLE ON THE MOVE
Mourkazel the general manager of Al Bait Sharjah. The French native previously worked as a general manager for GHM in Suzhou. He managed luxury hotels in Malaysia and the Maldives. Mourkazel enthused on his appointment: “If ever there was a reason to leave the paradise of Maldives, it’s for the heart of Sharjah.”
Christian Ruge has assumed the position of general manager at the Burj Rafal Hotel Kempinski in Riyadh, Saudi Arabia. Ruge joined the Kempinski group in 2012 as the hotel manager of Kempinski Hotel Airport in Munich, Germany. Prior to assuming his new position, he served as the general manager of Kempinski Hotel Ajman.
36 May 2018
REVENUE MANAGER
Copthorne Hotel Dubai has welcomed Kranthi Kumar as revenue manager. Kumar will take charge of maximising the hotel’s revenue and identifying new business leads. He will provide analysis and recommendations on rate strategy to ensure optimum RevPAR, while managing the OTA accounts.
ttgmena.com
BASSAM BOU SLEIMAN
RIVIERA HOTEL BEIRUT
GHM has declared Patrick
GENERAL MANAGER
COPTHORNE HOTEL DUBAI
AL BAIT SHARJAH
GENERAL MANAGER
KRANTHI KUMAR
CHRISTIAN RUGE
BURJ RAFAL HOTEL KEMPINSKI
PATRICK MOURKAZEL
GENERAL MANAGER
Bassam Bou Sleiman is the new general manager of Riviera Hotel Beirut. Bou Sleiman will now be responsible for the hotel’s renovation project and its ongoing operation. He has held various positions in Lebanon, Kuwait, the UAE, the KSA, Egypt and Jordan. In 2016 he led the opening of The Mist Hotel & Spa by Warwick, Lebanon.
SOCIAL HUB
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SOCIAL MEDIA HIGHLIGHTS:
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The Hotel Show Saudi @HotelShowKSA
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The Hotel Show Saudi @HotelShowKSA The highlights of day 2 of #HotelShowKsa.
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