July 2018 by TTG MENA

T H E B U S I N E S S O F S E L L I N G T R AV E L

JULY 2018

On Location AFRICA Abundant in adventures of all kinds

Spotlight MALAYSIA An eclectic playground for tourists

Awareness KUWAIT Enriching its excellent portfolio

REFRESHED PERSPECTIVES Lebanon's tourism industry thrives as a sense of positivity sweeps across the country

ISSUE 320

Interview Sabre

CONTENTS

CHEERFUL JULY

> YOUR GUIDE 04

NEWS & CALENDAR

SUMMER PROMOTIONS

ummer is in full swing over here on our beloved island, which seems to be brimming with newcomers and holidaymakers eager to

make the most of its glistening beaches and

INTERVIEW

warm climate. With the Holy Month of Ramadan and Eid

celebrations having concluded, we are delighted to

DESTINATION LEBANON

present to you a rather relaxing issue, which will fill you in on the finest holiday offers, seasonal escapes,

and of course, headlining stories from the past

AWARENESS KUWAIT

month. Catch a glimpse into two whole new worlds in our

Africa and Malaysia reports, and uncover recent

ON LOCATION AFRICA

updates on Kuwait. Our lead report on Lebanon is

A LETTER FROM...

also guaranteed to grasp your attention, so sit back

and unwind with us while we guide you through the

SPOTLIGHT MALAYSIA

industry’s latest and greatest this month. And that’s not all folks! Our Summer Promotions

page – filled with fantastic opportunities for

PEOPLE ON THE MOVE

unforgettable journeys – will surely tempt you into

Media reporter

planning a short getaway!

Aleksandra Wood

Wishing you a wonderful July!

SOCIAL HUB

NEW MADINAH OPENING Millennium Madinah

guests to Millennium

Airport has entered

hotel include The

Madinah Airport, where

Saudi Arabia’s

Lobby, an all-day

they can experience

hospitality scene,

dining restaurant

high-quality comfort

within arm’s reach of

offering an oriental and

and service inspired by

Prince Mohammad Bin

international menu;

true Arabian hospitality

Abdulaziz Airport.

the Executive Lounge,

and world-class luxury,”

The new property

SWEET DREAMS IN TRANSIT

F&B options at the

serving delectable lunch

enthused the new

comprises 227 rooms

and dinner options in a

property’s general

of various categories,

stylish setting; the Crew

manager, Murad Al-

such as Deluxe Room,

Lounge, perfect for

Sabbah. “Our premium

Superior Room, Club

relaxing in the company

location, competitive

Room and Executive

of friends; and the

rates and first-rate

Suite, in addition to four

Outdoor Terrace Café.

facilities will make

“It gives me great

Hajj and Umrah an

Abu Dhabi Airports has launched

ensure a convenient, seamless

distinguished meeting

its second airport transit sleeping

journey for passengers travelling

spaces that can host up

pleasure to open our

unforgettable experience

facility by Aerotel, located in

through Abu Dhabi International

to 75 guests.

doors and welcome our

for visitors to the city.”

Abu Dhabi International Airport’s

Airport. With more than 20

Terminal 3.

million people transiting through

The hotel facility is open

the airport, the establishment

24-hours a day, with hourly

of Aerotel’s new hotel facility

booking slots available for

cements Abu Dhabi Airports’

passengers. Travellers can choose

position in providing world-class

a two-hour package between

solutions to best accommodate

09:00-20:00 or a four-hour night

such demand.”

package available from 20:0009:00. Acting chief commercial officer,

Abu Dhabi International Airport’s Terminal 1 also comprises an Aerotel facility, featuring 38

Abu Dhabi Airports, Saoud Al

spacious rooms available in three

Shamsi commented: “Abu Dhabi

categories: solo room, double plus

Airports’ utmost priority is to

and double squared. July 2018

ttgmena.com

NEWS

COMPLIMENTARY TRANSPORTATION

NEW ROUTES FROM DUBAI

Exhibition

Calendar

Emirates Airline’s

at 14:10. The return flight,

inaugural flight to London

EK34, departs STN at

Stansted (STN) officially

21:10 and arrives in Dubai

launched last month.

at 07:05 the next day. This exciting news

The new Stansted route

Ras Al Khaimah Tourism Development Authority (RAKTDA) has launched a complimentary shuttle service for visitors, which connects Dubai International Airport (DXB) to the emirate. The new shuttle service will be available over the summer months and will provide passengers with free WiFi, water bottles and maps. Visitors are now able to plan and book their shuttle bus tickets online at www.rakshuttle.com, choosing between two convenient pickup points at DXB (terminals 1 and 3). The shuttle service to Ras Al Khaimah is a mere 45-minutes long and drops off passengers at any of the main hotels in the emirate. “To make it even easier to travel the 45 minutes from DXB, we are offering a complimentary shuttle service this

SEPTEMBER 5-6 IBTM Americas, Mexico www.ibtmamericas.com/

marks the seventh airport

comes hot on the heels

in the UK to be served by

of the airline’s new

the airline and brings the

service to Chile’s capital,

SEPTEMBER 11-13 OTDYKH Medical Tourism, Spa & Health 2018, Moscow, Russia www.tourismexpo.ru/spa/en/

number of flights between

Santiago, which is now

Dubai and three different

serviced five times

London airports (Stansted,

weekly by Emirates'

SEPTEMBER 12-13 IBTM China, Beijing www.cibtm.com

Gatwick and Heathrow) to a

state-of-the-art Boeing

total of 10.

777-200LR aircraft,

SEPTEMBER 16-18 The Hotel show Dubai, UAE www.thehotelshow.com

at 09:30 and arrives at STN

Flight EK33 departs Dubai

featuring a two-class configuration.

SEPTEMBER 17–19 Essence of Oman - Oman Tourism Exhibition 2018, Oman www.essenceofoman-expo.com/ OCTOBER 15-16 13th World Congress on Industrial Healthcare and Medical Tourism, Dubai www.healthcare.global-summit.com/middleeast/

summer, so visitors can sit back, relax and enjoy the scenic ride,” CEO, RAKTDA, Haitham Mattar said.

A GLORIOUS REOPENING

QATARI HOSPITALITY BRAND EXPANDS

Emaar’s much-loved Address

was CEO, Emaar Hospitality

Downtown has officially reopened

Group, Olivier Harnisch: “Address

its doors to guests.

Downtown holds a very special

Representing the flagship hotel under Emaar Hospitality

discerning travellers and guests.

Group’s lifestyle Address Hotels +

Defined by its central location

Resorts brand, the iconic property

overlooking Burj Khalifa, the

features new restaurant concepts,

hotel has consistently secured

additional rooms and suites, The

the world’s leading tourism and

Spa at Address Downtown and a

hospitality awards.

newly designed interior. Address Downtown boasts 220

“With the opening of the property, Emaar is bringing

guest rooms and suites, several of

to life a crowning glory in its

which provide unparalleled vistas

hotel assets. Working with

of the Burj Khalifa and The Dubai

world-leading designers

Fountain.

and consultants, the all-new

Thrilled with the reopening

place in the hearts of all

Address Downtown ushers in

atar-based

man-made lake, waterfalls and

tennis courts; and a shop that sells

an exceptional lifestyle choice

Retaj Hotels

a 480m man-made river.

Vichy beauty products.

and sets new standards in

& Hospitality

The resort houses a

Last month, Retaj Hotels & Hospitality

luxury hospitality. The hotel will

Group recently

3,500m medical centre

Group inked a management agreement

continue to uphold its distinctive

celebrated the opening

with 45 treatment rooms,

with Turkey’s NIVO group for the Retaj

positioning of ‘where life

of the brand-new Vichy

specialising in weight loss,

Suites and Residences - Nivo Atakoy

happens’,” he concluded.

Célestins Spa Resort

diabetes prevention and

Suites & Residences.

Retaj Salwa.

metabolism and anti-aging

Spanning 211,000m , 2

the resort represents

treatments. Other key facilities awaiting

The group will be the first Arab company to operate a hotel in the Atakoy area in Turkey.

Qatar’s largest

guests include a business

The Retaj Suites and Residences -

therapeutic tourism

centre; a cosmetics shop; a

Nivo Atakoy Suites & Residences will

project, which is

fitness centre; 19 indoor and

house 314 rooms and high-quality

complete with a 4,000m

outdoor swimming pools;

facilities.

4 July 2018

ttgmena.com

NEWS

CYPRIOT CARRIER ADOPTS NEW SERVICES

TIMELESS LUXURY IN ABU DHABI

Prague on Mondays and Fridays. Chief commercial

Grand Hyatt Abu Dhabi

officer, Cyprus

Hotel and Residences

Airways,

Emirates Pearl has made its

Natalia Popova

debut in Abu Dhabi.

ager to offer its

development: “We

customers more

are confident that

A SAUDI OPENING

travel options, last

these new routes

KSA-based Elaf Group has introduced the Hotel

50m infinity pool, a 24-hour

month, Cyprus Airways

will be a popular

Galleria, which represents the largest hotel in the

fitness centre, an outdoor

introduced flights from

choice for Cypriot

Kingdom to be directly connected to a mall.

terrace and two restaurants.

Larnaca to Verona, Zurich

travellers, while

and Prague.

at the same time

inspired by the Galleria Vittorio Emanuele II in Milan,

launch an additional four

they will contribute

Italy. The property is directly linked to a mall, which

restaurants and lounges,

carrier now offers flights

to the increase of

offers various luxury brands and services.

4,700m2 of flexible and

to Verona on Wednesdays

tourists from Italy,

and Sundays; flights to

Switzerland and

property: “We are proud to have opened the biggest

12 meeting rooms and the

has designed and built an

Zurich on Tuesdays and

Czech Republic

hotel connected to a mall in Saudi Arabia, which

1,040m Al Bateen Ballroom,

exceptional and timeless

Saturdays; and flights to

visiting Cyprus.”

serves as a new addition to our journey of success

and the Lum’a Spa.

luxury property, which

The Cyprus-based

remarked on the

The property has opened with a limited room inventory on offer for the moment, a

The Hotel Galleria in Jeddah comprises 364 rooms,

CEO, Elaf Group, Ziyad Bin Mahfouz spoke on the

and excellence.”

After the summer, it will

elegant event space, including 2

Chairman, EPDI (owners

Guests can now enjoy a host of amenities,

celebrates our local culture

of Grand Hyatt Abu Dhabi

and history, incorporating

including venues for business meetings, events

Hotel and Residences

heritage features, such as

and luxurious banquets, an executive lounge, a

Emirates Pearl), Ahmed

the story of the natural Pearl,

fully equipped health club and spa, and fine dining

Seddiq Al Mutawaa remarked

a historical and famously

restaurants such as The Kitchen, El-Vaquero, The

on the opening: “With the

symbolic Abu Dhabi

Birdcage, Milano and Aqua.

utmost dedication, our team

treasure.”

6 July 2018

ttgmena.com

NEWS

DEIRA WELCOMES NEW HOTEL

MILESTONE DEVELOPMENT Nakheel recently formalised an $18 million contract with Beijing Water Design for a choreographed fountain at The Pointe, a new waterfront dining and entertainment destination on Palm Jumeirah. The fountain will span a 12,000m2 area of water at the tip of the island, across the bay from Atlantis The Palm. Chairman, Nakheel, Ali Rashid Lootah commented on the project: “[This] signing is a major milestone for The Pointe, as it means work on its centrepiece – the fountain – is now

MORE SEATS, MORE OPTIONS

underway, and we are one step closer to delivering this eagerly-anticipated destination.”

This October, Etihad

The Pointe houses nearly 70 restaurants, shops and

CEO, Etihad Airways,

Airways will be deploying

Peter Baumgartner

Last month, Dubai

Re:charge fitness centre, a

attractions, a cinema, children’s play area, supermarket,

a larger Airbus A380

commented on the

witnessed the official

Splash pool and an outdoor

gyms and beauty salons.

aircraft to operate its

development: “This will

opening of Aloft City

cinema.

two-times-daily Abu

allow us to significantly

Dhabi-Paris service.

increase the number of

Centre Deira – a joint

Corporate guests can

venture between Majid

make the most of five

This upgrade will

leisure and premium seats

Al Futtaim and Marriott

Tactic Rooms equipped

turn the airline’s Paris

available, providing more

International.

with the latest technology

route into a year-round

options for those wanting

and spacious seating.

all-A380 service. Etihad

to travel point-to-point

Airways currently

between Abu Dhabi and

The property comprises 304 loft-inspired rooms

Guests staying at the

and suites, including four

hotel can benefit from

operates one of its two

Paris, or to connect via

cinema-themed suites,

offers at a number of

daily services to the

our Abu Dhabi hub to

as well as six dining

leisure and entertainment

French capital with an

points all over the Middle

concepts, a 24-hour

attractions in the city.

A380.

East, Asia and Australia.”

H OTEL CHECK RODA AL BUSTAN HOTEL

By Maria Demetriadou

recently visited Dubai

delicious varieties of pasta,

for the umpteenth time

which always arrived quickly

and had the pleasure

and were freshly prepared.

of staying at the Roda Al Bustan Hotel. Located

exploring around the hotel

within arm’s reach of

in my free time, and found

Dubai International

that it contained impressive

Airport, the hotel provides

facilities, including a glorious

everything necessary for

ballroom and numerous

a short stay, and is the

event venues.

ideal option for those

favourite part about staying

business.

at the Roda Al Bustan was

The hotel staff had

definitely the breakfast

been expecting me and,

buffet I indulged in each

much to my satisfaction,

morning before heading

were prompt and very

off to my meetings. An

friendly, so I enjoyed a

incredible variety of

seamless and speedy

breakfast options were

check-in, which was great

available day after day,

considering I’d been

with an arrangement of

travelling the whole day.

fruits, savoury dishes and

I stayed in one of Roda

my guiltiest of pleasures –

Rooms, which featured

8 July 2018

ttgmena.com

I’d have to say my

visiting the buzzing city on

Al Bustan Hotel’s Classic

TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

I attempted to do some

pancakes and waffles. I would most certainly

excellent tea- and coffee-

recommend this hotel to

making facilities, an

anyone wishing to stay

incredibly comfortable

within close proximity to the

double bed and

airport and those visiting

exceptional room service.

Dubai for a few days for

Each evening, I enjoyed

business meetings.

SUMMER PROMOTIONS

With summer now in full swing, TTG uncovers the most tempting seasonal promotions within the REGION.

Summer splendour Summers in Bahrain Travellers and residents to the pearl-famed destination of Bahrain can rest assured they will have a ball this summer when booking their stay at The Ritz-Carlton Bahrain. The world-renowned brand never falls short of its name, providing guests with the ultimate hospitality experiences, and this summer is no different, for the hotel is offering up to 20 per cent off its best available rate, as well as its dining and spa offering. The offer is applied on overnight stays in Deluxe, Club Level or Club Suites, and includes access to the Ritz Kids and Royal Beach Club facilities. The magnificent Palazzo Versace Dubai is offering guests a chance to indulge in an ultra-luxurious summer escape, with multiple savings on rooms and suites, valid until September 30, 2018. Exclusively this season, room rates will begin as low as $231.40 per night, inclusive of daily breakfast at Giardino; two tickets for one day at any Dubai Parks & Resorts theme park, with additional tickets available at a special rate upon request; a complimentary shuttle service to The Dubai Mall and Dubai Parks and Resorts; 20 per cent off F&B and spa treatments; and much more.

Be our guest

A season for magical escapes

M Hotel Downtown by Millennium has introduced a

Family fun Kempinski Hotel Barbaros Bay Bodrum is reaching out to families this summer with its special Family

brand-new summer temptations offer with unparalleled

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

Getaway package. The package guarantees quality time

staycation options, featuring added benefits and amenities.

radiates with its impressive architecture, elegant

with loved ones and memories that will last a lifetime.

Arabic décor, warm tones and organic textures. This

It is inclusive of accommodation in a Superior Room

summer to enjoy up to 30 per cent off its wonderful Corner

hot season, the property is introducing the 'Golden

(with a free upgrade to Junior Suite upon availability);

Suites, where the warmth of a home meets the luxurious

Circle: Abu Dhabi Getaway’ package, offering

a gourmet breakfast buffet at Olives Restaurant;

comforts of a boutique hotel.

discerning guests an 18 per cent discount on the best

complimentary WiFi; complimentary access to the SPA,

available rate, 25 per cent off at all its F&B outlets

indoor pool, saunas, hammam, steam rooms and fitness

and 25 per cent off at the indulgent CHI, The Spa.

centre; and a complimentary babysitter service for two

The offer will be valid until March 31, 2019, so

hours. Adding to this, children will enjoy free access to

Be a guest at M Hotel Downtown by Millennium this

Guests seeking to enjoy an indulgent and extended luxurious experience for a minimum of two nights will also receive a 20 per cent discount on the best available rates, valid until September 30, 2018.

grasp this opportunity to be swept away!

10 July 2018

ttgmena.com

daily activities and workshops at the Kids’ Club.

INTERVIEW

STREAMLINING THE PROCESS Sabre, a leading technology solutions provider to the nearly $8 trillion travel industry, has been busy working to improve its offering to streamline the client experience. Tatiana Tsierkezou catches up with senior vice president air line of business, Sabre, Jorge Vilches, who sheds some light on the company’s evolution

: What would you like to share with our readers? We want to tell the world about the next generation of retail and distribution, and along these lines, we have a series of products that are being enhanced or that are new to the market that will make a big difference. One of them is the enhancement of New Sabre Red Workspace. This is a point of sale product for travel agents, but we are continuously working on it, and now we’re going to roll it out throughout 2018 globally. You’re going to see that friendly user interface everywhere, and the new version very much replicates an airline’s ‘.com’ webpage. It’s super user-friendly, you can see the branded fares that were not there before as easily, which is new, and a series of different elements that will make the life of an agent easier, helping them to work faster and more efficiently. At the same time, we recently announced at STX in Dallas – our big event – a new commercial distribution platform that includes a new version of our PSS (our whole reservation system), including some other commercial products that we have in our portfolio, not only for distribution but for revenue management or inventory management, for itineraries – things like that. So, all of that is coming. That will all happen in the second semester of 2018. We have been investing a lot of time and energy into that. We have a new executive team and a new focus across the company. : Let’s reflect on 2017. How was that year for Sabre and how do you predict 2018 will go? Well, 2017 was an important year for Sabre because it was a year of internal changes, reorganisation and a new team. We gained a new CEO in 2016, and in 2017 he implemented all of these changes. The results were good. We have been growing in different regions, especially where we didn’t have that much of a presence, for example in Africa and in Europe. 2018 looks really promising for us because we are getting some very important new contracts, both on the distribution side and the IT side. We have high expectations for 2018 and we are changing the way we work on the IT side – we’re moving almost all of our services to the cloud, which has a lot of flexibility. We have some internal and external clouds. We’re also working a lot on microservices, which will speed up our time to market and it will be much better for our clients. : What is Sabre focused on at the moment? Pretty much all of our attention is focused on NDC. NDC literally means New Direct Capabilities. This is a standard launched by IATA and it’s not a new way to commercialise; its not a new process – it’s just a standard. The traditional distribution and offer is created in the Global Distribution System (GDS) with three pieces of data: itineraries, prices from airlines and availability. An airline gives us all of this information, we put it together and there you have your offer. NDC will allow us to include much more information in that offer, such as frequent flyer programmes, type of segments (i.e corporate traveller), etc. The only way that airlines could segment up until now was based on cabin, length-of-stay, advanced purchase, but not much else. The options were very limited and rigid. Now with NDC, you can include a lot of information and create personalised offers for different segments. So, if an airline has a corporate contract with a company, it can have specific prices for those specific corporate travellers that may differ for another corporation. NDC brings more options and content for airlines to differentiate between segments, and they can launch tailored offers for students, retirees etc. By doing this, airlines can connect through the GDS with all of this additional content, or directly to agencies or corporations. It gives that flexibility. We are very much focused on NDC. We are going to become NDC level three – which is the highest aggregator level – in the second semester of this year. We’re really excited about that!

12 July 2018

ttgmena.com

INTERVIEW

: Looking to the future, what could be the next ground-breaking change for Sabre? We are already talking about beyond NDC. I believe NDC will bring more value and more content, but the world doesn’t stop there. The next step is going to be based on data and analytics – artificial intelligence. One of three bookings made globally passes through our system. Imagine the amount of data we have with that! But it’s not only the bookings; with the new technologies (OTAs, Metasearch), people are shopping much more. Last year, the number of bookings increased by 5.6 per cent globally. The level of browsing increased by 90 per cent. The amount of information has almost doubled. That is a lot of information, and we have that. Using that data, we can understand how people behave and what customers want. Now customers want more personalised offers, and that is the future of travel – making sure that we can use all of that rich content to better serve the customer needs. Artificial intelligence is the next step, and that will be achieved by using all of that data. When you really understand your customer needs, those super high-tech systems will start making decisions for themselves to optimise the offer for you. It’s going to take some time, but we are seeing the first stages now. It could take two to three years.

NDC brings more options and content for airlines to differentiate between segments, and they can launch tailored offers.

DESTINATION LEBANON ebanon’s vivacity has long illuminated the Middle East with its rich history, awe-inspiring mountain and seascapes, exuberant nightlife, world-famed cuisine and scintillating city of Beirut, which is often referred to as the ‘Paris of the Middle East’. The country is a tourism expert, equipped with all of the necessary means

REFRESHED PERSPECTIVES

to please even the most discerning tourist. Elaborating on this was head of sales, CORAL Beirut Al Hamra Hotel, Jessica Abdallah: “Lebanon has always been a destination with a bouquet of tourism services. You can always come for business, leisure, cultural or religious tourism and much more. The broad variety of tourism products makes Lebanon a stand-out destination.” Travellers have persistently scoped out Lebanon for its Levantine-Mediterranean culture, as well as its modern European take on Arabic hospitality, where everyone is welcome to experience the best of both worlds. Diving further into the details of Lebanon’s prowess, general manager, Phoenicia Hotel, Beirut, Dagmar Symes said: “One of the prime draws is always the rich heritage of the country, with a wealth of ancient sites and ruins to visit.

A place where Arabic heritage and European affluence merge into a divine union, Lebanon offers tourists something truly extraordinary. Aleksandra Wood speaks to the country's tourism industry experts to uncover transformative trends and forecasts

Culture and art are also strong attractions, especially as Lebanon’s profile as a creative art hub is on the rise. It is also increasingly seen as a lively culinary and wine destination. Lebanon is quite unique in this region in being able to offer all of this in one place.”

REFORMATION

Major political reforms have swept the

Africa rose by 8.7 per cent and 2.6 per cent

city break. It is highly likely that Australian and Latin

country’s face throughout 2018 to finally

respectively.

American customers will be the emerging markets to

clear room for a blooming hospitality

The new wave of change has certainly

spot.”

industry. With the election of a new

reshuffled the country’s source markets,

parliament and the emergence of a new

with Lebanon keenly welcoming back

been enjoying noticeable fruition over the last year,

council of ministers, the dormant markets

travellers from the GCC, Europe and the

inclusive of its aviation industry. To accommodate

are re-awakening and hospitality players

US, as highlighted by general manager,

the outpour of travellers arriving on the beloved

are putting their best foot forward to build

Kempinski Summerland Hotel & Resort,

destination’s shores, several European airlines have

on the positive changes.

Daniele Vastolo: “This year we have seen

commenced new services to the country’s dazzling

the GCC countries flock to Lebanon, putting

capital, Beirut, namely from France. Meanwhile,

back. Year-to-date, 2018 has seen a

them back in the lead in the country’s

Lebanon’s national carrier, Middle East Airlines, touched

significant improvement in comparison to

tourism and economic sector. The current

down in Madrid, Spain, for the very first time in June,

the previous year. Tourist arrivals increased

top 10 nationalities are Iraq, the KSA, Egypt,

thus opening a brand-new window of opportunities.

by five per cent in the first quarter of

Kuwait, Qatar, Syria, the US, the UK, Jordan

2018, to reach a total of 362,398,” general

and France.”

“Lebanon is getting its tourism channel

And so it seems that each of Lebanon’s sectors have

Following suit is the nation’s MICE industry, on which positive feedback was expressed by Phoenicia Hotel’s

manager, Ramada Downtown Beirut,

Meanwhile, emerging markets are not

Yasmine Eid Malouf revealed to TTG.

slipping by unnoticed, with Lebanon’s U

initiatives. We can say that Lebanon is firmly back on the

Group WorldWIDE enticing an array of

map as a hub for regional congresses and conferences.

origin, tourists from Europe in Q1 of 2018

newcomers. Its product manager, Elie

We are particularly placing a focus on organising more

indicated the highest year-on-year increase

Nammour elaborated: “Currently, we are

familiarisation trips for the MICE segment.”

of 19.7 per cent, reaching a total of 128,231

offering services to diverse markets of

visitors. The US followed with a 9.4 per

origin, stretching from India, Indonesia and

of 2018 looks favourable indeed, as revenue per

cent increase to reach 51,362 visitors, while

Malaysia in the East, along with Turkish and

available room (REVPAR) at Beirut’s three-, four- and

the number of tourists from Oceania and

Jordanian nationals looking for a proximity

five-star hotels is projected to register a noteworthy

In terms of arrivals by country of

14 July 2018

ttgmena.com

Symes: “2018 has been a busy year, filled with new

The forecast for Lebanon’s tourism for the remainder

DESTINATION LEBANON with simple sightseeing, today, they are seeking authentic travel experiences. They are curious to know about the country’s culture, [thereby] engaging with the people, going to places visited by the locals and trying authentic food. Putting it simply, travellers want to venture into their world and be a part of the culture.” And beyond the classic interest in natural wonders, history and retail, new trends are rising to the fore, as revealed by U Group WorldWIDE’s Nammour: “When visiting Lebanon, travellers look for experiences ranging from wine tasting, archeological discoveries, museums, sports and adventure, to nature hiking and holistic retreats. Some categories, such as families, [may prefer] to attend fun shows with entertaining and educational activities.” Nammour further noted that social curiosities, unusual architecture, personalised experiences, unexplored trails, as well as improved nightlife seem to be the highlight of travellers’ journeys to Lebanon this season. Interestingly, the number of local residents travelling abroad for holidays is significantly reducing. Families are instead opting for a weekend escape to local resorts in the company of friends and relatives. This has made a definitive impact on Lebanon’s economy – another positive change warmly embraced by its tourism industry. Meanwhile, religious tourism is an ever-flowing trend within the country. Lebanon remains a pivotal destination for pilgrimage and its holy lands have welcomed many a religion from across the globe. Ramada Downtown Beirut’s Malouf disclosed: “Seniors travellers

The outlook for the tourism sector is very promising amid a boom in visitor arrivals, favoured by a positive security environment.

– especially from Europe – will opt to visit historical and religious places such as Tyr, Jeita Grotto, Baalbeck, Saida, Harissa and Hamra.” As a result of the prevailing political stability in the country, and of course, a wealthy touristic offering, Lebanon’s future as a coveted destination is painted with bright and vivid colours, and its hoteliers are excited to take on the challenges 2018 has yet to bring.

boost, catapulting the city into the top spot as the fastest growing among 24 major

PROFUSION OF POSITIVITY

cities in the region. “Each year is a promising one and

“It is a fact that there is a positive mood prevailing following the general elections held in May,” Nammour

Lebanon’s offering consists of glorious mountainscapes,

concluded. “The outlook for the tourism

Lebanon is witnessing prosperity in the

glistening beaches and spirited city life; travellers need not

sector is very promising amid a boom

tourism and hospitality industry, as the

look far to experience its naturally-conceived beauty.

in visitor arrivals, favoured by a positive

hotels are offering their best rates and

Nowadays, there is always the lingering wish to go in depth,

packages with different facilities for

to excavate unexplored territories and to find out what a

family stays, while the whole country is

destination is truly made of.

blooming with vibrant festivals in Baalbeck,

security environment.” Lebanon is keeping this newfound

A recurring trend in today’s travel industry is the act

positivity close to its heart, as it

Beiteddine, Jounieh and Beirut,” general

of completely immersing oneself in the culture of the

strives to perfect its offering and

manager, Radisson Blu Martinez Hotel,

destination, as expressed by Vastolo of Kempinski Sumerland

reclaim its place among the Middle

Beirut, François Galoisy shared.

Hotel & Resort: “While many travellers are still content

East’s exalted destinations.

July 2018

ttgmena.com

DESTINATION LEBANON

Catch-up Q&A Director of sales, Staybridge Suites Beirut, Hadi El Medawar shares all with TTG

: What’s new in Lebanon’s

: What have tourism numbers

travel and tourism industry?

been like this past year?

The most prominent change in

This year, tourism numbers have

2018 is the process of the removal

increased in comparison to last year.

of the Middle Eastern countries

We are expecting to close the year

ban from Lebanon, as well as an

with high occupancy and meet the

influx of European visitors.

budget plan.

NEW JEDDAHBEIRUT LINK

Lebanon’s Ministry of Tourism is preparing for its premier

: What are some of the latest

international B2B forum, Visit

travel trends in Lebanon?

Lebanon, which is taking place from May 9-10, 2019. The forum is

The main purposes of a tourist’s visit

set to welcome 150 hosted buyers

are bleisure and family reunions.

from different countries.

Staybridge Suites Beirut is suitable for all types of guests. Saudi Arabia’s low-cost carrier, flynas,

: What are travellers opting

has adopted a direct flight between

for when visiting Lebanon? Tourists visit mostly during the holidays and summer time. During winter, most tourists visit Lebanon for skiing and snowboarding. Meanwhile, in the summer, most tourists come for our famous nightlife and outdoor activities, such as hiking in nature reserves, not to mention the lovely food and

This year, tourism numbers have increased in comparison to last year.

weather.

Jeddah and Beirut, in response to high demand for services between the Kingdom and Lebanon. The three-times-weekly service will take off from Jeddah at 15:05, arriving in Beirut at 18:15, while the return flight will take off from Beirut at 19:05, arriving in Jeddah at 22:30. flynas has deployed its state-of-theart Airbus A320 aircraft to service the route.

ttg mena for premium travel professionals

GET READY FOR OUR AUTUMN ISSUE FEATURING: NORTH AFRICA - SPA & WELLNESS EUROPE - CITY GUIDE ABU DHABI - TRAVEL IN STYLE LAND

want to know more ? info@menaluxury.com

+357 24 803 000

16 July 2018

ttgmena.com

menaluxury.com

AWARENESS KUWAIT

STRONG AND FOCUSED Kuwait is eagerly working to enrich its touristic offering, complimenting the country’s Vision 2035. Tatiana Tsierkezou catches up with hospitality stakeholders to uncover what makes Kuwait so appealing and what developments are changing the face of its tourism industry

uwait is one of the GCC region’s

Contributing to these plans, Symphony

Vision 2035, that will feature billions of dollars’ worth

most unique and socially progressive

Style Hotel Kuwait has recently launched

of investments. These developments are expected to

destinations. The country itself, which

Chococafe Garden, which is an extension of

further entice tourists, visitors, residents and investors

is home to a population of just over four

the hotel’s popular Chococafé.

to the city.

million, is renowned for its warm, and welcoming people, as well as its incomparable cuisine.

“Chococafe Garden is a fully air-

“Kuwait is committed to elevating its tourism industry

conditioned, closed garden offering an

and aims to welcome 440,000 visitors a year by 2024,”

inspiring range of food and beverages,”

Ayoub said. “There are a number of mega projects,

GCC travellers yearning for a fulfilling leisure

said Schuler. “It is the latest cool hangout

such as Madinat Al Hareer (Silk City), underway. [This

or bleisure weekend away, with Saudi Arabia

in the city, where you can share moments

futuristic city] is expected to be completed in the year

representing the main feeder market for Kuwait

with friends, watch live sports or watch the

2023 and will play host to Burj Mubarak, which will be the

and noticeable increases coming from Qatar.

world go by over a specialty coffee or hot

tallest building in Kuwait once finished,” he told TTG.

The State is often a very popular choice among

Shedding some light on Kuwait’s magnetism was general manager, Symphony Style Hotel

chocolate and fine food.” The property has additionally launched

CONNECTIVITY IS KEY

Kuwait, Peter Schuler: “Kuwait has evolved into a

a new tented venue, which is the perfect

Kuwait is forever committed to streamlining the travel

true metropolitan area, offering a vast range of

option for events and special occasions.

experience and opening up to new markets, with its low-

exceptional shopping experiences, fine dining and

cost carrier, Jazeera Airways, leading the way.

NEW OPTIONS, NEW PROJECTS

International Airport is being expanded. Once the

successfully positioned itself as a cultural

And while arts and culture are being

expansion is complete in 2025, it will be equipped to host

destination, and in recent years, many art and

further integrated into Kuwait’s ever-

an impressive 25 million travellers each year.

cultural centres, such as Sheikh Abdullah Al Salem

evolving portfolio of offerings, the country

Cultural Centre, have opened their doors, which

has also been strongly focusing on its retail

introducing new routes. In the last couple of months

have introduced enthralling global musicals and

proposition.

alone, the Kuwaiti carrier has launched daily services

world-class hospitality services for all.” Schuler explained that Kuwait has also

plays to the city, as well as a number of upscale events. “Sheikh Abdullah Al Salem Cultural Centre, a new world-class museum district within Kuwait, is a must-visit venue,” he exclaimed. But it’s not only the ‘artsy’ side of culture that’s

“The recently opened and expanded

Highlighting the country’s dedication, Kuwait

As for Jazeera Airways, the airline has been busy

to Mumbai, India; three-times-weekly services to Tbilisi,

shopping malls of Al Kout and The Avenues

Georgia; three-times-weekly direct services to Madinah,

offer superb retail and leisure experiences

Saudi Arabia; and a three-times-weekly service to

for locals and visitors alike,” noted Schuler.

Lahore, Pakistan.

Tamdeen Group’s Al Kout Mall opened

Adding to this, in May of this year, the airline began

its doors for business in April 2018 as part

operating from its very own terminal (T5) at Kuwait

being streamlined in Kuwait; food, which is very

of the Al Kout project, which represents

International Airport, which spans 4,750m² and can

much part of the country’s heritage, is also being

the country’s largest waterfront retail

handle an average of 1,200 bags per hour. This new

developed.

and leisure destination. The facility spans

terminal, designed to alleviate some of the airport’s

100,000m2 and is home to 360 shops,

traffic, houses 12 check-in counters, two car park

explained hotel in charge, Copthorne Kuwait City,

dedicated dining areas and Infunity Sea,

check-in counters and self-service check-in kiosks, as well

Sherif Ayoub. “There is no such thing as a Kuwaiti

offering sea rides, shows and attractions.

as its own passport control desks.

restaurant anywhere in the world – Kuwaiti food

Looking ahead, the mall will soon welcome

can only be eaten in Kuwait. The most popular dish

a restaurant terrace, Cinescape – a nine-

Jazeera Airways, Marwan Boodai declared: “The new

is the ‘Machboos’, which is chicken, beef or fish

screen, state-of-the-art movie theatre – in

terminal was designed to facilitate [the passenger]

over specially spiced rice.”

Q3 of 2018, and Kuwait Karting on its

journey and provide them with a seamless travel

rooftop in 2019.

experience. Our fast-paced travellers no longer have to

“Food plays an important role in Kuwaiti culture,”

According to Schuler of Symphony Style Hotel Kuwait, the country has embarked on ambitious plans to become the Food Capital of the World.

But what else is in store for the State of

Speaking at the launch event in May, chairman,

worry about traffic at the airport.”

Kuwait? According to Ayoub of Copthorne

“This will help drive tourism, as people come to

Kuwait City, there are a number mega

It may be small in size, but the wealthy State of

experience unrivalled tastes, flavours, choices and

projects planned for northern region

Kuwait has big plans for its tourism industry and is

a high standard of cuisine,” he said.

and the islands, in line with the Kuwait

home to tremendous potential.

18 July 2018

ttgmena.com

ON LOCATION AFRICA FORTIFYING LINKS As ties between certain destinations within continental Africa continue to grow, demonstrated by Emirates Airline’s Johannesburg-Dubai route, a number of properties have followed suit in ensuring that they are at the ready to cater to the needs of the

WILD ADVETURES

unique and lucrative MENA market. Referring to the long-standing relationship between the two regions, head – Africa and Middle East, global sales, South African Airways, Aaron Munetsi told TTG: “Africa has always maintained very close ties with the Middle East dating back centuries ago, and our people are intricately in tune with each other.”

Known primarily for its incredible wildlife and fascinating safaris, Africa has become so much more, cultivating and honing its varied tourism product to appeal to a range of travellers. Natalie Hami writes

According to sales and marketing director, Fancourt Hotel and Estate, George, South Africa, Peter Dros, the Middle East is a growing market for South Africa, especially within the luxury travel industry. With a view to attracting the MENA market, Fancourt has been regularly exhibiting at the

frica’s vast landscape calls out to be

activities', from bungee jumping to paragliding and shark cage diving,

explored, inviting visitors to its shores

to milder canopy tours and whale watching.

to immerse themselves in cultures and experiences that are not their own. A heady mix of wild, modern and historical, tourism stakeholders of this eclectic continent’s various destinations are ensuring that visitors can customise

“Other activities, such as art and gastronomy, have gained huge

Arabian Travel Market in Dubai. “We are definitely experiencing an increased interest from the MENA

traction and guests have options on our ‘Live like a local’ tours to

market, and it makes perfect sense.

cruise the galleries, cook bobotie (a local dish), hang out at a Shisa

There is a lot at Fancourt that is

Nyama (barbecue) or sample the cooking art at our craft kitchens.”

geared towards family-orientated fun.

Echoing a similar sentiment, owner, Azura Retreats, Stella Bettany

The rooms are configured to suit the

their trip, experiencing the parts most relevant to

explained that modern travellers are not only in search of one-of-a-

needs of those who are travelling with

them, be it safaris, a train journey, shark cage diving,

kind activities, but a sense of freedom when they travel. “[Therefore]

their families, with the family rooms

playing golf or a visit to a museum.

we have structured the activities we offer at our hotels to give them

able to accommodate two adults and

what they want. For example, at Azura Selous Game Reserve, we’ve

two children,” said Dros.

ACTIVITIES GALORE Speaking to TTG, communications manager, Rovos Rail Tours, Brenda Vos revealed that the company has launched an exciting new route called Trail of Two Oceans. With its maiden voyage set for July 2019, Trail

done away with scheduled morning and afternoon safari drives,

CEO, Legend Hospitality Group,

preferring to allow our guests to explore the vast Selous Game

Mart Cilliers also remarked on an

Reserve at their own pace, on and off road, on foot and by boat.”

increase in interest from MENA

Indeed, one of Africa’s many strengths lies in its ability to cater to both the adrenaline junkie and the culture and art lover. General manager, Mont Rochelle in Franschhoek, South Africa,

travellers, specific to Legend Golf and Safari Resort. “We believe that this might be due

of Two Oceans will take guests on a 15-day journey

James Basson noted that due to the French influence in the area,

to the fact that this is one of our most

from Dar es Salaam, Tanzania to Lobito, Angola.

guests can enjoy the art galleries and museums, while active

luxurious properties, and travellers

travellers can indulge in a spot of golf, cycling and hiking routes.

from these markets have the option

Vos told TTG: “It will be the first time in history that a passenger train will travel the east to west copper trail. Highlights of the sojourn include a game visit to the Selous Reserve, a fly-in safari to South Luangwa

“We even have horse riding and scooter tours for those looking to try something new,” he added. Meanwhile, visitors who are looking to immerse themselves

to book a main suite alongside their rooms or even a villa, which ensures privacy,” she told TTG.

National Park – where two nights are spent, a city tour

in South Africa’s history can visit the Origin Centre at Wits, the

of Lubumbashi in the DRC and opportunities for short

Apartheid Museum at Golf Reef City and the Hector Pieterson

Golf and Safari Resort is able to

walking tours detailing Angola’s recent history. The

Memorial and Museum. These many attractions have also been

easily accommodate the dietary

journey is also available in reverse.”

bolstered by infrastructural enhancements, such as the Gautrain the

requirements of MENA clientele with a

Rea Vaya BRT and the City Sightseeing Bus – Johannesburg’s first

full-time halal chef onsite.

Meanwhile, managing director, Tamrich Tours, Madeleine Hetem highlighted that every guest is unique in their requirements and interpretation of

hop on, hop off tourist bus. Favouring innovation and convenience for its guests, at Newmark

Cilliers explained that Legend

“We have received numerous groups from MENA countries in the

a one-of-a-kind activity. “The beauty of the Tamrich

Hotels, Residences, Reserves & Lodges clientele can combine

last two years and are in the process

service is that the combinations of each guest

experiences at different properties, according to managing director,

of exploring how we can further entice

experience is tailored to their interests, whether it be a

Neil Markovitz.

these markets to our other properties

private meeting with Nelson Mandela’s prison warder

“We are growing our portfolio with ‘likeminded properties’ where

as well," she concluded.

or a celebrity chef, we do what’s needed to bring that

we are able to vertically sell experiences, for example, selling the

‘wow’ experience to each visit.”

Serengeti Explorer Camp, Chuini Zanzibar Beach Lodge, Motswari

Africa’s many destinations continue

Private Game Reserve and our Cape Town properties to the

to develop their individual tourism

same customer. In essence – unlike other hotel groups – we pair

industries with pride, determination

experiences at different properties in our portfolio together.”

and skill.

Hetem noted that Tamrich Tours has witnessed an upsurge in visitors wanting to indulge in ‘adventure

20 July 2018

ttgmena.com

ON LOCATION AFRICA

A FRESH START

NEW ADDITION TO AFRICA PORTFOLIO nhancing Radisson

Keen to strengthen ties with the MENA region, chief operating officer, Zimbabwe Tourism Authority, Givemore Chidzidzi reveals how the authority will be wooing this particular market while boosting the country’s tourism product

: Can you outline any exciting tourism developments in Zimbabwe? There have been a number of hotel expansions,

markets of the world and help build confidence about Zimbabwe as a

Executive vice president

Hotel Group’s Africa

and chief development officer,

portfolio will be Park

Radisson Hotel Group, Elie

Inn by Radisson Lusaka

Younes said: “We’re delighted

Longacres in Zambia, which is

to bring Park Inn by Radisson

scheduled to launch in 2020.

to Zambia, where tourism is

The hotel will be located

growing. Having successfully

in the Longacres suburb of

operated in Zambia since 2012

Lusaka. It will be situated

with Radisson Blu, we now look

in a prime location within

forward to introducing Park Inn

the city’s concentration

by Radisson, our upper midscale

of embassies, diplomatic

brand, in this emerging market.”

missions and United Nations

The 136-room Park Inn by

offices, and will form part of

Radisson Lusaka Longacres will

a mixed-use development,

house an all-day dining restaurant

which comprises a 9,000m2

and bar, a gym, a ballroom, three

shopping mall.

meeting rooms and a boardroom.

NEWS IN BRIEF

tourism and investment destination.

Azura Retreats has received the marketing rights for Pengilly Villa, considered the

Our National Convention Bureau

most iconic home in Clifton, Cape Town. According to owner, Azura Retreats, Stella

new restaurants, lodges and camps that have

continues to promote Zimbabwe

Bettany, it is now being offered on a limited, exclusive basis for premium clientele.

been constructed in Victoria Falls. One to note

as a MICE destination through

Bettany further revealed plans to build a new 20 villa boutique beach property off the

is the Shearwater Adventures, which recently

engagement of international

coast of Tanzania. “Other destinations that we are investigating include the Seychelles

commissioned a $4 million Explorers Village

professional bodies and associations

and Madagascar,” Bettany added.

comprising of 60 campsites and 32 chalets.

to attract conferences.

A consortium of local entrepreneurs recently injected an estimated of $3 million towards

Legend Hospitality Group is currently extending its reach in Southern Africa with

: How can your destination

the inclusion of two new properties in its portfolio, namely Brenaissance Wine & Stud

the refurbishment of Bumi Hills lodges in

accommodate the needs of MENA

Estate in the Devon Valley, Western Cape, and Critchley Hackle Lodge, in Dullstroom,

Kariba. Cresta Hospitality Group is targeting

travellers?

Mpumalanga.

refurbishment of Cresta Oasis, whilst Cresta

Zimbabwe has engaged an authority

Enhancing its dining offer, Miko, the main restaurant at Mont Rochelle in Franschhoek,

Jameson is expected to spend more than

on Halal travel and tourism in order

South Africa, has introduced new concepts including live music nights and Sunday

$700,000 on room upgrades. This is following

to build local capacity in and among

roasts, along with revamped menus to place an even bigger emphasis on modern South

the successful refurbishment of Cresta Churchill

Zimbabwean tourism operators

African cuisine.

Hotel in Bulawayo.

on how to be a Halal friendly

an investment of $6 million towards the

destination. This is something we

According to sales and marketing manager Europe, Tsogo Sun, Ferruccio Tirone, the

can expect to be in place in the not

South African hospitality and entertainment group is set to launch two new properties

your tourism product?

so distant future.

in Cape Town: SunSquare City Bowl and StayEasy City Bowl.

The Honourable Minister of Tourism and

market representatives in order to

South African Airways is expected to implement its turnaround strategy. which aims

Hospitality Industry, Prisca Mupfumira, under

improve destination visibility and

to make the national carrier profitable and one of the leading airlines in Africa. The

the Tourism Recovery Programme, is on a

presence in some strategic markets,

carrier has enhanced its relationships with all its codeshare partners and the Star

mission to re-engage the different source

including the Gulf region.

Alliance partners, to offer a seamless travel experience to its customers.

: How are you growing and enhancing

Zimbabwe will soon appoint

July 2018

ttgmena.com

SPOTLIGHT MALAYSIA

TOURISM PLAYGROUND The veritable melting pot of cultures, landscapes and peoples that is Malaysia is taking advantage of its unique position on the global tourism scene. Emily Millett discovers

Last year saw the destination’s

and international association

pipeline of developments welcome

meetings. This will also enhance

The Ritz-Carlton Langkawi in

our ability to accommodate more

November; Sheraton Petaling

concurrent events, providing our

Jaya in October; and Hotel Sofitel

clients with more availability and

Kuala Lumpur in Damansara City in

options.”

August, to name a few. Earlier this

Meanwhile, G Hotel Gurney

year Petaling Jaya added the five-

recently completed an $8.77

star, 300-room New World Petaling

million makeover, unveiling a

Jaya Hotel to its already impressive

new look and new facilities,

portfolio, while international giant

as as its general manager,

Hyatt opened the 298-room Hyatt

Michael Hanratty revealed: “The

House Kuala Lumpur, Mont' Kiara.

renovation included a complete,

Four Seasons, W Hotels and The

modern and fresh new look with a

Banyan Tree Group were all set to

chic lobby, contemporary rooms,

open Four Seasons Hotel & Resort

the latest amenities, trendy

Kuala Lumpur, W Kuala Lumpur

food and beverage outlets, and

Hotel and Banyan Tree Kuala Lumpur

sophisticated meeting rooms.

alaysia is no stranger to the tourism spotlight, but as the destination

respectively in Q1 of 2018. The

Today, the 312-room designer

welcomes new markets and new initiatives, the industry is looking set for

Ramada brand by Wyndham is also

hotel further stamps its mark

further growth over the coming years.

due to add to its Malaysian footprint

as the market leader, being an

with the opening of The Ramada

icon along the busy Gurney Drive

Encore Meridin Johor Bahru.

enclave.”

“Malaysia is totally unique and offers great attractions,” said CEO and co-founder, Within Earth Holidays, Mustafa Alabsi. “It is an affordable destination with amazing multi-cultural harmony and very strong infrastructure. These elements make

And development is also being

Tech developments are

Malaysia one of the most wanted, and highest tourist retention destinations to visit in

seen at existing facilities, with

also reshaping the Malaysian

Asia. Travellers love to repeat their trip due to the rich experiences.”

renovations, refurbishments and

travel and tourism scene, as

upgrades set to offer visitors a new

organisations scramble to stay

and improved experience.

ahead of the curve and keep their

And the growing popularity is evident in last year’s statistics, according to Tourism Malaysia, which reported that the destination received a total of 25,948,459 international tourists and recorded a 0.1 per cent growth in tourist receipts in 2017, thus contributing $20.6 billion to the country’s economy.

“We are very excited and full of anticipation as our expansion is

“Malaysia is a premier business and leisure destination that is complemented by

target audiences engaged. “We are about to launch our

taking shape and will be completed

new technology,” said Within

its rich nature, scenic landscape, historical legacy and culinary sensations,” said Alan

in mid-2019,” said Pryor of Kuala

Earth Holidays’ Alabsi. “For the

Pryor, general manager, Kuala Lumpur Convention Centre. “The country’s multi-ethnic,

Lumpur Convention Centre.

first time in the travel industry,

multi-cultural and multi-lingual melting pot of peoples, offering a kaleidoscope of unique

“Enhancing our existing world-class

Within Earth Holidays has

experiences, is what entices tourists and delegates to visit Malaysia year-on-year.”

infrastructure, the extension will

managed to create a harmony

provide over 11,000m of additional

between technology and

OPPORTUNITIES ABOUND

flexible and multi-purpose space,

travel services by providing

With tourism in Malaysia blossoming over recent years, the destination is not only

enabling clients to comfortably

our travellers with a mobile

maintaining, but further cementing its status as a hotbed of development and

grow their existing events and

application that allows them to

infrastructural innovation, with a series of new hotel openings in 2018.

attract clients with larger exhibitions

get their automated itinerary in

22 July 2018

ttgmena.com

SPOTLIGHT MALAYSIA

enhance its attractive meeting and events proposition, which includes famed Malaysian hospitality, excellent accessibility and airline

Malaysia is an eclectic playground where travel and tourism is thriving.

connectivity, world-class infrastructure, variety of accommodation, experienced and professional industry supply chains, valuefor-money, ease of communication and great social programmes to leave lasting legacies, to name a few,” Pryor added. Playing a key role in the destination’s appeal for both the business and the leisure traveller

multiple languages and notification reminders for their

with the communities they visit, according to Pryor, who

is Malaysia’s world-renowned reputation as

next services, full guided info about the destination, along

said: “From sustainable experiences, to preserving cultural

a foodie haven, as general manager, Pullman

with live tracking for their drivers and big discounts on

heritage, they want to give back to the local community and

Kuala Lumpur Bangsar, Andrew Carlile told

shopping, excursions, restaurants and hotels in Malaysia.

leave a lasting legacy.”

TTG. “The very unique feature about Malaysia

This ensures that our travellers have a very unique

Under the umbrella of the facility’s four Corporate Social

is of course the multi-cultural background,

experience. Furthermore, this technology provides our

Responsibility (CSR) pillars – Culture, Education, Health and

traditional architecture and Landmarks. Our

partner agents and tour operators with a very special

Wellbeing, and Environment – Kuala Lumpur Convention

endless variety of excellent local food has

tool to maximise their sales and to stand apart from the

Centre has developed a series of initiatives that allow socially

always been a pull factor for tourists to visit

traditional competition.”

conscious delegates and visitors to give back to Malaysia, and

Malaysia.”

in the process, create a legacy and enjoy an enriching and

NICHE DEVELOPMENTS All this development is a direct response to the ever-

rewarding experience.

With epicurean experiences proving popular amongst guests and the hotel’s grand ballroom

“There is also a greater emphasis from clients for

in high demand for weddings, conferences and

growing demand from both business and leisure travellers

customised experiential delivery,” explained Pryor. “Our

social and company events, F&B will strongly

to Malaysia, and as the interest increases, new trends are

dedicated partnership approach to event planning, smart

influence the property’s promotional activities

emerging across the sector, from a renewed interest in

technological solutions, understanding of the new-age

for the second half of the year, including new

eco and sustainable tourism, to foodie pursuits gaining

client and audience, and a varied, adaptable workforce with

dining concepts at the restaurants.

international renown.

the right expertise to drive innovation and creativity, are

“Malaysia is an eclectic playground where travel and tourism is thriving, and so is its business events sector,” chief operating officer, Sarawak Convention Bureau

“We will also be featuring some

paramount in today’s fast-evolving industry landscape, and

exciting packages to showcase the local

have made all the difference in catering to this trend.”

neighbourhood area of Bangsar and focusing

With business travellers also now craving immersive local

more on a lifestyle local experience for our

(SCB), Amelia Roziman told TTG. “Malaysia, as a whole,

experiences, Kuala Lumpur Convention Centre has launched

guests to enjoy that is uniquely Malaysian,”

is receptive to the needs of both tourists and business

an interactive Cultural Showcase of eight Malaysian arts

added Carlile.

travellers. Then, there’s the wave of ecotourism; stemmed

and crafts – batik painting, basket weaving, wood carving,

from the global call for consciousness towards our

songket weaving, pewter smithing, henna painting, Chinese

The travel radar has long been firmly fixed

environment. In Sarawak, you can find this in a rather

calligraphy and gamelan – all offered to event planners of

on Malaysia’s continually evolving offering,

spectacular setting.”

all international association meetings under its Conventions

but now, as development steps up a gear,

Value-Add Programme.

new business and leisure tourism trends are

Meanwhile in Kuala Lumpur, a similar trend is emerging, with industry insiders seeing an increased demand from clients and attendees who want to actively interact

“The country’s business events industry continues to grow steadily, thanks to its ongoing efforts to nurture and

July 2018

ttgmena.com

helping to further influence the growth of the sector.

announced Noha Fathy, an Egyptian national, as

AYLA HOTELS

group marketing manager. Using her 10 years of industry experience, she will take charge of the group’s marketing and communication strategies, and will work to strengthen brand awareness, reinforce Ayla Hotels' positioning and address the business needs of each hotel.

RESIDENT MANAGER Elie Saliba is InterContinental Doha’s new resident manager. He will oversee the overall operations of the hotel, including F&B, Spa InterContinental and the residences. Before joining InterContinental Doha, Saliba worked as the F&B director of InterContinental Jordan - Amman, where he led expansive F&B operations and launched a loyalty programme for IHG hotels in Jordan.

EXECUTIVE ASSISTANT MANAGER – ROOMS

GENERAL MANAGER

The brand-new Millennium Madinah Airport in Saudi Arabia has welcomed Murad Mustafa Al-Sabbah onboard as general manager. Al-Sabbah, a Jordanian national, will oversee the day-to-day operations of the luxury hotel, using his 20 years of hospitality industry experience. He will work to raise brand awareness to drive traffic, financial planning and revenue management.

ibar

24 July 2018

MOHAMED SHAWKY

MURAD MUSTAFA AL-SABBAH

ttgmena.com

THE MEYDAN HOTEL

Ayla Hotels has

INTERCONTINENTAL DOHA

GROUP MARKETING MANAGER

ELIE SALIBA

MILLENNIUM MADINAH AIRPORT

NOHA FATHY

Mohamed Shawky has been promoted to executive assistant manager – rooms at The Meydan Hotel. The Egyptian national previously worked as cluster director of revenue of The Meydan Hotel and Bab Al Shams Desert Resort & Spa. He will now oversee all hotel operations, heading the front office, housekeeping and laundry. He will continue leading the cluster revenue department for both hotels.

SOCIAL HUB

Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003 EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022

SOCIAL MEDIA STELLAR HIGHLIGHTS: AIRLINES Summer holidays and the recently concluded Eid are great reasons to travel to somewhere new and exotic with family and friends. And how do we get around the region and beyond? With some of the most trusted, world-respected carriers. It comes as no surprise that the Middle East’s aviation sector is thriving. Regional carriers put so much thought and effort into ensuring they provide their passengers with only the very best. Let’s see what some of them have been up to…

Etihad Airways @EtihadAirways

CONTRIBUTORS Emily Millett Natalie Hami

Take a moment and treat yourself before your flight. Now all our passengers can pay or redeem Etihad Guest Miles to access our Premium Lounges around the world, even if you're flying Economy!

CREATIVE DIRECTOR Edward Beales ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Maria Demetriadou mdemetriadou@ttgmena. com D: +357 24 803012 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015

Emirates Airline @emirates Royal Jordanian @RoyalJordanian As part of its social responsibility, RJ sponsored an iftar banquet (Mawaed Alrahman) for 1,600 individuals, which Tkiyet Um Ali charity organization holds daily during the holy month of Ramadan at its headquarters in Amman.

TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK

TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com

Oman Air @omanair Our brand-new bird is now painted and standing at the Boeing Delivery center ready for our inspection. Join us on the 28th of June to welcome this beauty in Muscat. #WYBoeing #WYDreamliner #Boeing787 #Dreamliner #OmanAir #FlyOmanAir.

JazeeraAirways @JazeeraAirways Our first flight to Tbilisi takes off today! Book your tickets with #JazeeraAirways and discover the captivating country of Georgia. #TheWorldIsYourIsland #RediscoverTravel

HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas. com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138

We will be operating a one-off @Airbus A380 service to Muscat International Airport on July 1 to celebrate 25 years of service to Oman.

TOP 5

Qatar Airways @qatarairways Our seventh gateway to Turkey takes you to the heart of the Turkish Riviera. Come explore the beautiful resort city of Antalya this summer. Book now! #AntalyaTogether