October 2018 by TTG MENA

T H E B U S I N E S S O F S E L L I N G T R AV E L

Destination DUBAI Calculated strategies abound

Awareness BAHRAIN

OCTOBER 2018

Spotlight GERMANY A round up of industry news

Interview

Mandarin Oriental, Bodrum

Dedicated to innovation

GRACIOUS AURA Asia is spirited in its tourism approach and fully equipped to quench global travellers' thirst for adventure

ISSUE 323

An exceptional experience

â&#x20AC;Śamidst the powder-soft sand, by the cerulean waves and under the tropical shade of the Maldives; our premier villa resort presents curated experiences in an all-inclusive offering. A sneak peek in to our offerings here, www.heritancehotels.com/aarah T: +960 6640375 | E : res.aarah@heritancehotels.com MALDIVES

CONTENTS > YOUR GUIDE 04

NEWS & CALENDAR

INTERVIEW

TIME FLIES WHEN YOU’RE HAVING FUN oes anyone else feel like the year 2018

has flown by? You know what they say;

DESTINATION DUBAI

time flies when you’re having fun, and we, at TTG, are most definitely having a lot

of that!

SPOTLIGHT GERMANY

And the fun is only going to intensify as our WTM London issue is just around the corner, which means that we will be working hard to collect your

ON LOCATION ASIA

very latest news, to be featured in our November 2018 issue! If you happen to have any exciting news

AWARENESS BAHRAIN

A LETTER FROM...

Wishing you a fruitful October!

concerning your business, or even any interesting opinions to share with our readers, please do not hesitate to contact myself or any member of

the TTG MENA team! We want to keep the line of

PEOPLE ON THE MOVE

communication open at all times and we are here to help you promote your products, valued opinions

and news!

SOCIAL HUB

Tatiana Tsierkezou

TTG MENA Editor

REOPENING WITH ENHANCED FACILITIES Following an in-depth renovation

Visitors can also make the most of the

project, Crowne Plaza Muscat has

newly built double deck infinity pool and

reopened its doors, offering guests

enjoy a meal overlooking the sea in the

an elevated hospitality experience.

suspended restaurant, the Edge.

The extensive facelift was

Enthusing on the hotel’s new look was

completed on time and within

area general manager, Crowne Plaza

budget, thanks to the expertise

Muscat, Herve Corvest: “It gives us great

of Douglas OHI (an Oman-based

pleasure to invite guests and visitors alike

provider of construction services)

to a brand-new experience in the newly

and design consultants Hoehler +

renovated Crowne Plaza Muscat. Whether

alSalmy.

they are travelling on business or looking

Those visiting the reopened hotel

for a rejuvenating retreat from their hectic

can look forward to a completely

lives, Crowne Plaza Muscat is excited to

remodeled lobby, lounge, porte

welcome guests to unwind, recharge,

cochère and arrival area, as well as a

and experience a new level of Omani

revamped all-day dining restaurant

hospitality.

and pool bar.

“The enhanced facilities have been carefully designed to provide our guests with the best experiences," he added.

October 2018

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NEWS

REVAMPED PROGRAMME

Exhibition

Calendar TECHNOLOGICAL ADVANCEMENTS Travelport has signed a new multi-year content agreement with Etihad Airways. Under the terms of the renewed agreement, the airline will continue to use Travelport’s merchandising tools, Travelport Rich Content and Branding and Travelport Sponsored Flights, as well as its business intelligence solutions for airlines – Travelport Business Intelligence. Etihad Airways uses Travelport Rich Content and Branding to provide Travelport’s 68,000-connected agencies with a graphically rich experience when searching for and booking its branded fares. The Travelport Sponsored Flights digital media offering is then used by the airline to further promote its flight options through highly targeted advertising solutions. Travelport Business Intelligence is used to provide the carrier’s sales, marketing and network planning teams with vital information to respond effectively to industry change, to

OCTOBER 15-16 13th World Congress on Industrial Healthcare and Medical Tourism, Dubai www.healthcare.global-summit.com/middleeast OCTOBER 17-19 ITB Asia, Singapore www.itb-asia.com OCTOBER 19-21 World Travel Show 2018, Warsaw, Poland worldtravelshow.pl/en/world-travel-show-eng NOVEMBER 5-7 World Travel Market London, UK london.wtm.com NOVEMBER 27-29 IBTM WORLD, Barcelona, Spain www.ibtmworld.com DECEMBER 3-6 ILTM Cannes, France www.iltm.com/cannes

minimise operating costs and increase profits.

ast month, Dubai witnessed the soft opening of the five-star Grand Millennium Business Bay, located on the

banks of Dubai Water Canal.

RAK CONNECTIVITY DEVELOPMENT

The property comprises 251 rooms, along with

NEW HUB, NEW LOOK

seven F&B outlets, 11 fully-equipped meeting

Celebrating 85 years of successful operations, Turkish

rooms, a 455m ballroom accommodating over

Airlines is launching brand-new uniforms for its cabin

600 guests, a spa, a health club and a swimming

crew, following the opening of Istanbul’s new airport.

pool.

Inspired by classic elements of Turkish design and

Currently operating facilities at the property

culture, the new uniforms blend traditional patterns

include the Beau Rivage Bar, a casual European

with contemporary textures and details. The collection

inspired café which opens out onto the canal

combines shapes and colours found in Istanbul’s

waterfront; The Podium, an international

Bosphorus, with a new ‘flow detail’.

all-day-dining restaurant; and the Lounge.

To create the dynamic new uniforms, the airline

The property’s official opening ceremony is

partnered with Milan-based Haute Couturier Ettore

scheduled to take place at the end of year.

Bilotta. They feature deep red and anthracite hues, with

“Grand Millennium Business Bay offers all the

the collection including hats, gloves, dresses, bags and

modern comforts and state-of-the-art facilities

Luxembourg’s LuxairTours is

to please any type of traveller; whether it’s

set to launch direct flights to

Luxembourg.

tourists to Dubai, thanks to our close proximity

Ras Al Khaimah on October

was CEO, RAKTDA, Haitham

Turkish Airlines, M. Ilker Aycı commented: “Turkish

to the airport and city’s iconic attractions, or

24, 2018.

Speaking on the news

accessories. Chairman of the Board and the Executive Committee,

Mattar: “As we are on track

Airlines is always thrilled to collaborate with such

Announced by Ras

to exceed our projection

creative and distinctive talents which blend elegant and

MICE and leisure facilities,” general manager,

Al Khaimah Tourism

of one million visitors by

practical design. While maintaining traditional elements

Grand Millennium Business Bay, Ziad El Hawi

Development Authority

the end of the year, we’re

of Turkish design and culture, our new uniforms are

enthused.

(RAKTDA), the new route will

very pleased to see an

professional and stay true to a culture of hospitality,

be operated on Wednesdays,

ongoing growth of strategic

just like our airline.”

providing tourists from

partnerships with key

European markets with a

players in the aviation and

direct, more accessible and

travel industry globally.

residents who will seek out our F&B outlets,

It offers all the modern comforts and state-of-the-art facilities.

hassle-free journey to one of

“We look forward to this

the fastest growing holiday

long-term partnership with

destinations in the region.

LuxairTours and believe

The launch of the

that it will play a vital part

new route was officially

in increasing international

announced during RAKTDA’s

visitor arrivals to the

European roadshow in

emirate,” he added.

4 October 2018

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NEWS

HOTEL CHECK CROWNE PLAZA LIMASSOL, CYPRUS

By Edward Beales

uring this year’s scorching

Limassol town, which really is lovely

summer in Cyprus, I enjoyed

and packed full of shops, restaurants,

a short family break at

ice cream parlors, bars and pubs, and

Crowne Plaza Limassol. The hotel

much more.

has undergone a refurbishment

The most entertaining part of my

since the last time I visited and now

stay was definitely swimming in and

boasts a refreshed new façade,

lounging around the hotel’s stunning

ballroom and other amenities.

indoor and outdoor pools, as well as

Upon my arrival, the friendly

playing with my children on the hotel’s

and helpful concierge promptly

private beach. The breakfast buffet

delivered my luggage to my Junior

each morning was also a delight,

Suite, which offered stunning

with my favourite option being mini

sea views and featured a private

pancakes with Nutella and bananas.

balcony. The Crowne Plaza Limassol is

A surprisingly innovative aspect of our stay was the brand-new mobile

within walking distance from the

phones awaiting us in our rooms,

new Limassol Marina, making it

which provided city guides and GPS.

the closest beachfront hotel to

TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

Overall, my stay at the Crowne

the city centre. My family and I

Plaza Limassol was peaceful yet

had a great time exploring this

engaging. The hotel is a child-

lavish new development, which is

friendly property with an array of

home to numerous restaurants,

entertainment options, and I would

impressive boats, high-end shops

recommend it to all types of travellers

and much more. We also had the

as it quite literally has something for

chance to walk around the charming

everyone.

PORTFOLIO ASPIRATIONS

CODESHARE UPGRADE

Rixos Hotels is zeroing in on Egypt, having announced plans to further refine its portfolio in the country, which currently consists of Rixos Sharm al Sheikh, Rixos Alamein and Rixos Seagate Sharm. “Rixos Hospitality Egypt is enhancing all

NEW AVIATION UNION Emirates Airline has entered into a codeshare agreement with Jetstar

hotel experiences with bespoke upgrades

partnership, Saudi Arabian

starting from the fourth quarter of 2018,” board

Airlines (SAUDIA) has

member and director, Rixos Hospitality Egypt,

amplified its current bilateral

Erkan Yildirim disclosed. “We currently have

codeshare agreement with

three hotels and 2,000 rooms in Egypt. Within

Garuda Indonesia.

the next year, we want to double the capacity

Chi Minh City, Singapore and Bangkok. The Vietnamese cities that are

Building on its already strong

SAUDIA’s code (SV) will

and within the next five years, our goal is to

now be applied to Garuda

have more than 10,000 rooms across Egypt.”

Indonesia’s services between

Rixos Hotels has set a target to increase its

Indonesia, Saudi Arabia and

room count in Sharm Al Sheikh and expand

beyond. This complements

Pacific, thus expanding its already

covered by the new codeshare routes

in Hurghada, Marsa Salam, Cairo, Aswan

the previously established

established partnership with Jetstar

include Ban Me Thuot, Phuquoc, Dalat,

and similar resort areas. It aims to further

partnership on SAUDIA’s

Group.

Quinhon, Tamky-Chulai, Hue, Pleiku,

build its brand value in key global markets by

flights between the KSA and Indonesia.

Nha Trang, Vinh City, Tuy Hoa, Dong

incorporating new unique strategies and hotel

open a new window of connectivity on

The new codeshare partnership will

Hoi, Thanh Hoa, Haiphong, and Da

concepts.

domestic flights within Vietnam for

Nang, in addition to Ho Chi Minh City

now be inclusive of flights

Emirates Airline passengers, as well

and Hanoi.

sold and operated by both

as to flights connecting Vietnam to Singapore, Thailand and Australia. The codeshare services from Ho

Divisional senior vice president

The updated agreement will

airlines to points within both

of strategic planning, revenue

countries, as well as three

optimisation and aeropolitical affairs,

destinations in Australia

Chi Minh City and Hanoi connect

Emirates Airline, Adnan Kazim declared:

(Sydney, Melbourne and

passengers to 14 Vietnamese cities

“We are pleased to further extend

Perth).

beyond Ho Chi Minh City and six cities

our partnership with Jetstar Group

beyond Hanoi.

to include Jetstar Pacific, allowing

travellers can look forward to

Following this development,

The Dubai-based airline will further

Emirates’ customers to benefit from

additional flight options and

operate codeshare flights with Jetstar

enhanced connectivity to numerous

shorter journey times.

Pacific between Jetstar’s hub in Ho

destinations in Vietnam and beyond.” October 2018

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NEWS

GAME-CHANGING ACQUISITION

SOLUTION SUITE FOR HOTELIERS abre Corporation has announced ‘Business

We will provide hoteliers the opportunity to make their rates available to a much broader audience.

Travel Services’ – Sabre Hospitality Solution’s new consolidated solution suite, which will offer hoteliers easy-to-use tools complete with timesaving automations and simplified processes. The new solution will grant end-users access to industry insights and expert guidance, as well as unlimited access to travel management companies and consortia partners. InterContinental Hotels Group (IHG) has been confirmed as one of the first hospitality companies to

our existing offerings and collaborating

make use of this new addition.

with IHG to further develop this solution

President, Sabre Hospitality Solutions, Clinton

suite, we will provide hoteliers, from

Last month, AccorHotels officially added Mövenpick to its portfolio of

Anderson explained: “As we listened to customers,

enterprise to independent, the opportunity

brands, following the purchase of 100 per cent of the share capital of

it was clear there was a need for a more holistic

to make their rates available to a much

Mövenpick Hotels & Resorts.

approach to corporate hotel bookings. By combining

broader audience.”

The French multinational hospitality company now takes complete ownership of Mövenpick and all activities related to the hospitality business. It is now the largest operator by room number in the Middle East

DESTINATION DA NANG

and Africa, with a committed network (operational and pipeline) of over 400 hotels. Mövenpick Hotels & Resorts’ 84 hotels, collectively contributing over 20,000 rooms, are now part of AccorHotels’ portfolio of more than 4,500 hotels, resorts and residences, as well as 10,000 private homes. The properties are expected to fill the current gap between AccorHotels’ midscale Mercure and Novotel brands and the upper upscale Swissotel, Pullman and MGallery brands.

SPIKE IN GCC MOBILE BOOKINGS

Qatar Airways has

executive, Qatar Airways

announced that it will

Group, HE Akbar Al

services to Ho Chi Minh City and

adopt four-times-weekly

Baker disclosed: “We are

Hanoi are already incredibly

services to Da Nang,

delighted to announce

popular, and now we have made

Vietnam, starting from

the launch of our newest

it even easier for travellers

December 19, 2018.

gateway to Vietnam,

to reach more increasingly

Flights to the coastal

the beautiful city of Da

popular Asian destinations. We

city will be operated by

Nang. This new direct

look forward to enabling our

a Boeing 787-8 aircraft,

route demonstrates our

passengers to experience the

featuring 22 seats in

commitment to expanding

beautiful coastal scenery of Da

business class and 232

our presence in the Far

Nang and will continue to explore

seats in economy class.

East, a highly-important

opportunities to expand further

market for Qatar Airways.”

in the Far East.”

On the news, chief Cleartrip’s recent H1 & Summer

of transactions made on mobile

2018 Travel Insights Report

devices. Saudi Arabia witnessed

revealed that bookings via

a massive 218 per cent increase

mobile devices in the GCC in H1

in mobile transactions, equating

of 2018 grew by 168 per cent.

to 29 per cent of all bookings,

He further noted: “Our existing

AVIATION ALLIANCE

traffic by providing Tunisair customers convenient options when flying to Amman. Travellers can additionally plan their trips to reach other destinations within Royal Jordanian’s destination portfolio.

The report’s key findings

while mobile transactions in the

included positive growth in

UAE rose by 66 per cent, which

Royal Jordanian and Tunisair have

passengers, who will experience compelling services

travel bookings throughout the

represented 27 per cent of

entered into a freesale codeshare

onboard our aircraft,” president and CEO, Royal Jordanian,

region as well as a huge surge

bookings.

partnership.

Stefan Pichler commented. “This partnership is the first

in the popularity of debit card payments in Saudi Arabia.

CEO, Cleartrip, Stuart Crighton

“We are glad to offer our services to Tunisair

Tunisair will now promote Royal

step on the way to fortifying relations with Tunisair, and

declared: “Competitive airfares,

Jordanian’s flights and place its

will bring great benefit to both airlines from a commercial

easier visa regulations and

code on the carrier’s four-times-

perspective.”

country with the highest rate

heightened marketing efforts by

weekly services between Amman

of Mobile Booking Penetration

destinations have all contributed

and Tunis. The new alliance will

is a new step in the strategic and historical partnership

(MBP), registering 130 per

to the steady growth of the GCC’s

boost cooperation between the two

between our countries. It is also an added value towards

cent growth, with 35 per cent

online air travel.”

flag carriers and improve passenger

enhanced air traffic between our companies.”

Oman was pin-pointed as the

6 October 2018

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CEO, Tunisair, Elyes Mnakbi also said: “This agreement

INTERVIEW

MEMORABLE HOSPITALITY : What is new in Mandarin Oriental, Bodrum’s world?

The glorious Mandarin Oriental, Bodrum is maintaining a flawless record in terms of hospitality services, with its offering standing out amongst Turkey’s fierce competition. The resort’s general manager, Harun Dursun, speaks to Aleksandra Wood about the property’s recent upgrades and grants some insight on Turkey’s flourishing tourism industry

We have had a lot of new and exciting additions to the property this season. We

olive groves and stunning views of the aptly named Cennet Koyu (Paradise Bay). : Are there any stand-out trends that you have noticed?

announced our partnership with Gymboree Play & Music, a world leader in childhood

We have seen a push for personalisation

development, which is offering programmes

and diversification of offerings to different

tailored to different age groups at the

market segments. Guests are most happy

resort’s Beach Kids Club and Indoor Kids

when they know they are well taken care of

Club.

and that we understand their needs.

We have also introduced new dishes

At Mandarin Oriental, Bodrum, we

at several of our restaurants, including

offer everything from personalised butler

Bodrum Balıkçısı, which is rated three

services, to curated tours around the city.

pearls by Incili Gastronomi Rehberi (Incili

We cater to each guest individually, making

Gastronomy Guide), and the internationally

sure that they get the best experience when

acclaimed Japanese restaurant Kurochan

they stay with us.

by IOKI. We also have a new executive chef, a new Italian chef and a new

: What are your current source

Italian restaurant manager at Assaggio

markets? Are there any new markets you

Restaurant.

are targeting this year?

: How has 2018 panned out for your hotel?

Around 70 per cent of our guests are coming from markets outside of Turkey, with the GCC and the Middle East

This has been a fantastic year for us.

representing two of our strongest markets,

Tourism to both the hotel and Turkey in

followed by Russia, the US, the UK and

general has shown a very steady growth.

Germany. The remaining 30 per cent of our

According to the Ministry of Culture and

guests come from Turkey, so our domestic

Tourism in Turkey, we had 7.8 million

market is also quite strong.

foreigners visit the country during the first

Moving forward, we would of course

four months of 2018 alone, which is a 32.55

like to maintain our success in welcoming

per cent increase on the same period last

guests from these markets, while at the

year (5.87 million in January-April 2017).

same time enhancing our tourist visitors

As the number of visitors to Turkey increases, we are expecting to welcome

from other markets such as APAC and Latin America.

more and more guests and share the Mandarin Oriental legendary service with them.

: How important is the Middle East market to your property and what measures are you taking to further entice

: What type of traveller is Mandarin

travellers from the region?

Oriental, Bodrum attracting these days? Being a family-oriented resort, we attract a What makes Mandarin Oriental, Bodrum

lot of visitors particularly from the Middle

unique is that we cater to all types of

East. It is our top market, along with the

travellers, from couples to large families

GCC, and we consistently see an increase in

with a wide range of interests. We provide

the number of visitors year after year.

an extensive array of activities, which

We also know the Middle East traveller

are inclusive of a variety of sports and

well and ensure that we cater to their every

watersports, delicious dining options,

need. We constantly strive to improve our

wellness offerings, different offers and

guest offerings by adding new programmes

packages to choose from, and much more.

and enhancements every season.

Our focus is always on providing the

Through our outstanding villa offerings,

perfect setting to indulge in our opulent

luxurious service and providing the utmost

five-star resort, where our guests can take

in privacy and culinary experiences, we

pleasure in the retreat’s luxurious facilities

hope to continue to attract the thriving

and beautiful surroundings of pine trees,

Middle East market.

DESTINATION DUBAI

AMBITIOUS EMIRATE Wholeheartedly committed to its tourism industry, Dubai is admired for its vibrant concoction of options to satisfy even the most fastidious traveller. Eager to stay ahead of the pack, the city is fully engaged in further elevating its offering and targeting key markets. Tatiana Tsierkezou writes

hen one reflects on how Dubai used to look in the 1990s, the city of skyscrapers has come a remarkably long way since then. Who would have believed at that point in time that this

tiny port town in the desert would transform into this buzzing metropolis? “Starting its tourism development in the early 90s, Dubai has seen an exponential growth in the past 20 years, especially comparing with well-established tourism destinations in Europe, the Caribbean or Asia,” noted David Loiseau, the newly appointed CEO of Meeting Point Emirates. “The outlook for Dubai also shows great potential, especially with the upcoming events and new attractions in the years to come, including Expo 2020, Ain Dubai (the wheel) and a new building taller than Burj Khalifa to be completed by 2020,” he added. Also impressed with the emirate’s evolution since the 90s was vice president development and acquisitions – MENA,

DESTINATION DUBAI Louvre Hotels Group, Rami A. Moukarzel, who told TTG: “Through

leisure areas. Highlighting the

the 90s to today, the emirate has developed the infrastructure

importance of keeping a product

and offerings in retail, hotels, commercial and entertainment

fresh was general manager,

projects to rival any other destination. It has evolved into a global

Copthorne Hotel Dubai, Glenn

brand and a glamorous luxury destination for travellers, however

Nobbs: “We have upgraded

the time has come to establish itself as a destination for all

some of our leisure areas (the

segments and profiles.” And the destination is working on just this,

gym, the Gazebo Pool Terrace

eager to gain a healthy slice of the strongest tourism markets and

and the outdoor area of Crystal

keen on developing the most sought-after tourism niches.

Restaurant) and the plan is that next summer we will embark on

FRUITFUL YEAR

the start of a room renovation programme.” Nobbs explained to TTG that the

During the first half of 2018, Dubai's Department of Tourism and

hotel has implemented a number

Commerce Marketing (DTCM) reported that the city welcomed

of guest service training exercises

a record 8.10 million visitors, with India, Saudi Arabia and the

to further improve the way guests

UK contributing the most tourists during this six-month period.

are looked after. “This is already

China, an up-and-coming market, came in at fourth place, while

paying dividends as we are seeing

Russia came in at fifth place. The latter two markets are high on

a strong increase from last year on

DTCM’s agenda, something that has been made clear with the

our guest satisfaction ratings,”

numerous initiatives, campaigns and events taking place in recent

he said.

months. One such example of these events was the recent Dubai

Dubai has developed the infrastructure and offerings in retail, hotels, commercial and entertainment projects to rival any other destination. extras, all of the frills and all of the glitz and glam. But as

“To be honest, 2018 has been a

today’s travellers rapidly become more budget conscious

China conference, which took place at Atlantis, The Palm, from

challenging year. However, we are

and less demanding of ultimate luxury, the emirate is

September 19-20. The two-day event welcomed more than 900

optimistic for the final quarter, as

latching on to this mid-market trend and is working hard

attendees and entailed integrated workshops and informative

we have seen business demand

to develop this specific segment.

guest speakers, who offered valuable insights from both Chinese

pick up since the end of summer

and local industry experts.

and we are ahead of last year in

told TTG: “I believe the market needs more three- and

our F&B revenues, which is a very

four-star properties, such as Studio M, as they provide

positive sign,” he concluded.

increased opportunities to attract larger numbers of

China is one of Dubai’s fastest growing source markets, and during the first eight months of the year, the city welcomed a record 578,000 visitors – a nine per cent jump on the

Another property that has

Deldelian of Millennium Hotels and Resorts exclusively

potential travellers to the UAE. There is an international

corresponding period last year. This number is supported by a

been busy with renovations is the

audience that was previously unable to travel here due

9.5 per cent rise in air capacity over the last five years, as well as

Fairmont Dubai, which has recently

to budget. Now, with a higher number of flights offered

competitive ticket pricing.

refurbished its hotel lobby. This

at a lower cost, and the fact that Dubai is known as a

luxurious hotel is also strongly

short stop for a wider travel itinerary, we get a chance

the Chinese market, DTCM partnered with China’s leading mobile

focusing on its F&B portfolio,

to capture these guests if we can offer them the right

services provider, Huawei, earlier on in the year. This partnership

with various upgrades in the

accommodation to suit their needs. With the right hotels

entails ongoing collaborations and joint campaigns to promote

pipeline, including new dining and

and price lines, we are able to open markets.”

Dubai and make it a destination of choice for Chinese tourists.

entertainment venues that will

Highlighting Dubai’s commitment to increasing footfall from

And while DTCM has been forging ahead with its new projects and goals this year, how has the city’s hospitality industry been progressing? General manager, Amwaj Rotana, Mark Deere told TTG: “2018

come to life in Q4 of 2018. And with various hoteliers referring to the year 2018 as ‘challenging’, TTG was eager to

Millennium Hotels and Resorts is gearing up for the opening of the brand-new three-star Studio M Arabian Plaza in Q4 of 2018, which will house a total of 223 rooms and 100 apartments. Meanwhile, also highlighting the need for more

has certainly been slightly more challenging than 2017, but we

find out why this has been the

midscale options in the city of skyscrapers was Moukarzel

have still had a very healthy year with good levels of occupancy.”

case. Answering this question

of Louvre Hotels Group: “We believe we can play a big

was chief operating officer,

part in Dubai’s evolution, as the city pushes to welcome

in the family market, and therefore, it is continually looking to

Deere explained that this year, the hotel has witnessed a growth

Millennium Hotels and Resorts,

more than 20 million visitors a year in the next two to

improve its product for these types of travellers.

Kevork Deldelian: “The increased

three years. These visitors require affordable yet quality

supply of hotel rooms in the

services and experiences, and at the core of this shall be

a shisha lounge, as we have had requests from guests from

“We have added one more dining destination,” he said, “Namely

region has resulted in high levels

the hotel sector that is quickly ramping up with midscale

abroad for such a venue. We have also introduced many new

of competitiveness within Dubai

affordable offerings.

offers to stay in line with market demand, both on the dining front

across all sectors. The fast-paced

and also for room stays, and we ensure that we have something

growth nature of the business

positioning, as well as the introduction of new midscale

offering guests value for money every season.”

means that we need to always

brands, our focus is to create new experiences and

remain on top of our game and

product offerings that are focused on the midscale,

guests’ expectations and stay ahead of fierce competition, Al

we need to be creative in finding

value conscious traveller. Developers are seeing value in

Bustan Centre and Residence has reported a healthy 2018 so far.

unique selling points in order to

midscale hotels more and more (historically the focus has

differentiate ourselves from other

been on upscale) as a more attractive investment.”

Meanwhile, ever-working to improve its product to satisfy

The hotel’s chief operating officer, Moussa El Hayek, remarked: “As competition gets tougher, innovating and updating our

hotel operators.”

packages and offers is a must. So far in 2018 we have had good occupancy levels, and usually the last three months of the year are considered to be healthy months in Dubai, particularly for us

“Given the global roll out of a new Golden Tulip

He explained that Louvre Hotels Group’s focus going forward is to cement its brands and properties as the

MID-MARKET APPEAL

go-to place for affordable, modern and tech-savvy hospitality for leisure or business travellers.

in the hospitality industry, as there are a lot of events, business activities and exhibitions.” And while some hospitality entities are focusing on their

Dubai is world-renowned for

Equipped with a phenomenal, ever-progressing

offering some of the most

tourism product, as well as industry stakeholders with

packages and offers, some are embarking on new renovation

luxurious accommodation one

incredible vision for the emirate, Dubai is on its way to

projects. Copthorne Hotel Dubai, for example, has enhanced its

can only dream of, with all of the

reaching greater heights.

October 2018

ttgmena.com

DESTINATION DUBAI

EYE ON RUSSIA

DEIRA TO WELCOME TAJ HOTEL IN 2022 In 2022, Dubai will be embracing yet

partner with Ithra Dubai for this new

a spa. It will form part of the Deira

another Taj-branded property, this

hotel in Deira – the historical and

Waterfront Development – one of

time in Deira Dubai.

cultural centre of Dubai. IHCL has a

Dubai’s most significant rejuvenation

This news was recently announced

long tradition of managing marquee

projects.

by Indian Hotels Company Limited

hotels with rich heritage links across

(IHCL), following a partnership with

the world.”

Ithra Dubai.

Issam Galadari said: “We are delighted

As well as approximately 200

Managing director and CEO, IHCL,

Chief executive director, Ithra Dubai, to partner with The Indian Hotels

rooms and suites, the hotel will

Company Limited and look forward to

Puneet Chhatwal commented on the

also boast an all-day dining outlet

working with them to bring the iconic

In early September, Golden Sands Hotel Apartments

news: “The Middle East is a significant

and specialty restaurants, a bar, a

Taj brand to the Deira Waterfront

successfully participated in the 2018 Dubai Tourism Russia

market for IHCL. We are honoured to

lounge, banqueting facilities and

Development in Dubai.”

Roadshow. Stopping off in the Russian cities of St. Petersburg and Moscow, the property met with travel agents and tour operators who were eager to learn about the services offered by midscale and budget hotels in Dubai, including serviced apartments. A Golden Sands Hotel Apartments spokesperson remarked on the experience: “The Russian market is an

SUPERIOR WELLNESS OFFERING

emerging market for Golden Sands Hotel Apartments. The trip opened a huge opportunity for the property. We received a huge number of enquiries and interest from travellers from Russia looking for more affordable deals and value-based options, so the concept of hotel apartments is suitable for them.”

RESPONDING TO MIDSCALE DEMAND rmani Hotel Dubai acquired the ‘Best Global Spa Brand of the Year’ title at the ninth

were founded in 2009, commend

SpaChina Awards 2018.

and celebrate excellence within

This prestigious award highlights the upscale

This quarter, Millennium Hotels & Resorts will be

the spa and wellness industry.

hotel’s commitment to creating highly luxurious and

This annual programme sets

unforgettable spa experiences for its Chinese guests

benchmarks in innovation,

– a strategic market for Dubai and the UAE

quality and service for spas

as a whole.

around the world.

and comfort. Chief operating officer,

celebrating the official

Millennium Hotels &

launch of the three-star

Resorts – Middle East,

Studio M Arabian Plaza in

Kevork Deldelian said:

Dubai.

“The Studio M hotel

Standing within arm’s

The SpaChina Awards, which

GAME-CHANGING INDUSTRY EVENT

is Millennium Hotels &

reach of the Al Qiyadah

Resorts’ contribution

From December 5-6, 2018, HITEC Dubai 2018 is scheduled to take place at Madinat Jumeirah Dubai, uniting Middle

metro station, the lifestyle

to the rising number of

East buyers with the world’s top technology solution providers and hospitality industry experts.

hotel will offer a total

midscale brands in Dubai.

HITEC Dubai is co-produced by Hospitality Financial and Technology Professionals (HFTP) and Naseba. Dubai's

of 223 rooms and 100

“In a city dominated

Department of Tourism and Commerce Marketing (DTCM) has been announced as the event’s destination partner.

apartments. It has been

by upscale and luxury

CEO, HFTP, Frank Wolfe CAE remarked: “Dubai has emerged as one of the fastest growing smart cities in the world.

specifically designed for

hotel categories, the

With such visionary leaders, it will soon become the smartest city of the world. With Expo2020 and such a huge influx

travellers on a budget

value-based option

of tourists, the hospitality industry will take center stage in positioning Dubai as the smartest city. HITEC Dubai gives

who are self-sufficient

introduced by Studio M

an opportunity for regional hospitality buyers to introduce latest technologies into their organisations.”

and independent. The

will attract and benefit

property will provide

travellers looking at

the industry by introducing top level regional stakeholders with leading technology providers from across the world.

visitors with a stylish,

stylish yet affordable

We are glad that DTCM is endorsing the show again.”

urban, tech-savvy space

accommodations when

for ultimate relaxation

visiting Dubai.”

Production director, Naseba and HITEC Dubai, Naveen Bharadwaj also noted: “HITEC Dubai will address the needs of

The event will be made up of three key areas: an exhibition, technology theatres and a high-power conference.

12 October 2018

ttgmena.com

SPOTLIGHT GERMANY

ACTIVELY EVOLVING Edgy modernity mixed with timeless tradition, Germany’s artistry invites visitors to immerse themselves in its history and culture. Natalie Hami reports

CONTINUED SUCCESS STORY

Highlighting Berlin’s uniqueness within the destination’s tourism product, director market management, Berlin Tourismus & Kongress GmbH (visitBerlin), Ralf Ostendorf reveals to TTG what will make 2019 a stellar year for the trendy city

: What is visitBerlin’s tourism

: What feeder markets are you currently focusing on?

museums with their unique treasures. In 2019, the so-called Humboldt Forum will be opened, which is the reconstruction of

strategy for 2019? What tourism In 2019, we will be focusing on less markets than before, in order to

the old city castle on the same spot where it was demolished

be more effective and focused on key source markets. Of course,

and replaced by the parliament building [Palace of the Republic]

The year 2019 marks the

Germany is our strongest market, but we want to continue to grow

during GDR times.

30th anniversary of the fall of the Berlin

internationally. We will also be promoting to outside of Europe, with

Wall, so the message ‘Berlin – city of

a strategic focus on the US and China, as well as other countries in

freedom’ will be central to our worldwide

Asia. In Europe, Great Britain and France will be key markets.

niches will you be promoting and how?

activities, together with promoting Berlin under the ‘going local’ umbrella, which provides ideas and reasons to travel

: What else is new? Berlin is a continuous success story and we are quite proud to

: Are there any projects taking place in your city that are expected to boost its tourism credentials?

to our 12 districts to enjoy the cultural

have a city that provides travellers with a reason to travel 12 months per year. Today, you will not only find the well-known sightseeing hotspots, but more and more unique places in all the

lifestyle and ample events all over Berlin.

Berlin is redeveloping itself every day since the reunification of

districts, [providing visitors with a] special experience. Our app

Leisure and MICE are also core segments

Germany almost 30 years ago. The Berlin State Opera was reopened

‘Going Local’ guides visitors through the city and gives helpful

for our business, so we will have

after a thorough renovation, and in 2019, Berlin will receive a new

suggestions from locals in Berlin. We also have a new general

activities in both sectors. We will also

‘cultural heart’, beginning with the opening of the James Simon

Berlin app launching soon, that will make [a visitor’s] stay in

continue to promote medical tourism in

Gallery on Museum Island, at the end of this year. It will be a new

Berlin even more comfortable and enjoyable with a lot of up-to-

Berlin in select markets.

entrance building on Museum Island connecting the existing

date content.

14 October 2018

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SPOTLIGHT GERMANY

STRENGTH IN NUMBERS

AN IDEAL SETTING

ROBUST FIGURES

Expanding its pipeline in Germany, regional vice president acquisitions and development - Northern Europe, Hyatt Hotels Corporation, Guido Fredrich speaks to TTG about the global hospitality company’s growth in the destination

otel Adlon Kempinski Berlin recently completed a renovation on its Adlon ballroom. “We wanted to create the ideal setting for

: How is Hyatt growing and

the high-calibre events taking place here. For all the

developing its brand in Germany?

that we look for prime locations in these markets to ensure the best experience for our guests.

luxuriousness of the room’s decor, the focus still needs to be on the event itself,” explained managing director,

Lufthansa Group’s airlines serviced

We are seeing a great deal of

Hotel Adlon Kempinski, Matthias Al-Amiry.

around 13.8 million passengers

development activity in Germany,

during the month of August, with the

driven primarily by Hyatt’s excellent

Hyatt House Frankfurt/City

exceptional craftsmanship and design from abroad,

number of passengers rising by 10

reputation in German markets, both

Goetheplatz?

but also features expertise and high-quality materials

per cent year-on-year.

amongst its customers and owners.

The new 500m² ballroom not only showcases

We are ensuring, as always, that we

Hyatt House Frankfurt/City

technique used by Berlin painting companies gives an

up 8.2 per cent over the previous

pursue the right leads and that we

Goetheplatz will be part of Four

inviting wood effect to the ivory-coloured walls, and the

year, while sales increased by 8.7

open hotels we know guests want to

Frankfurt, a landmark mixed-

balconies on the Bel Etage have been straightened and

per cent.

stay at and where we can add real

use development comprising

value to our owners and franchise

of four high-rise towers that

partners.

are set to significantly change

sourced locally in Germany. The special brush-stroke

equipped with handmade brass balustrades from the Ore Mountains.

The available seat kilometres were

: What is unique about

The Network Airlines, including Lufthansa German Airlines, SWISS

The new ballroom also features heavy chandeliers,

and Austrian Airlines, carried 9.9

soft carpeting in the style of Versailles parquet flooring

million passengers in August – 7.9

and large mirrors.

per cent more than the same month

Frankfurt’s skyline. The towers : What new properties are coming up for the German market?

last year. Compared to the previous

RISE OF TOURS AND ACTIVITIES

will be distinctly visible from the flight path. The Four Frankfurt development will include office

year, the available seat kilometres

As of September 2018, we have two

space, residential apartments,

increased by 5.3 per cent in August

select service properties open in the

retail, restaurants and hotels.

and the sales volume was up by 5.9

market - Hyatt House Düsseldorf

Located in one of the four

per cent over the same period.

and Hyatt Place Frankfurt Airport,

towers, the hotel will offer 180

Lufthansa German Airlines

with a further two in the pipeline at

long-stay units with breath-

ITB Berlin 2019 has introduced a brand-new

transported 6.5 million passengers

a development stage - namely the

taking views of the city in

segment, Technology, Tours & Activities (TTA),

in August – a 7.3 per cent increase

Hyatt House Frankfurt/Eschborn

what is undoubtedly the most

which is set to gather the tourism industry’s most

compared to the same month last

and Hyatt House Frankfurt/City

desirable location in Germany's

important groups who are keen on promoting and

year. A four per cent increase in seat

Goetheplatz. We will also see the

financial hub. The property will

selling in-destination services.

kilometres in August corresponds to

introduction of Hyatt’s luxury lifestyle

feature high-quality design and

a 4.3 per cent increase in sales.

brand into the market by Q1 of 2019,

offer a comfortable, first-class

with the opening of Andaz Munich

experience to guests within

According to Phocuswright, the international travel research institute, tours and activities make

Meanwhile, the strongest

up around 10 per cent of the global travel market –

passenger growth of the network

Schwabinger Tor.

the extended stay segment

more than rail travel, car hire and cruises combined.

airlines was recorded at the Munich

Looking ahead, we see the potential

– an area that is currently

Both major players and small start-ups will be

and Zurich hubs, with a double figure

for the continued growth of our

underserviced in Germany.

showcasing their innovative products in this new

growth of 11.2 per cent (Munich) and

select services brands across the

The hotel concept lends itself to

exhibition and meeting area in the Adventure Travel

10.6 per cent (Zurich). The number

seven large cities in Germany, as well

the attraction of leisure clients.

Hall (4.1). The TTA marketplace is the place to be for

of passengers increased by 6.9 per

as developments in the stronger B

That said, we expect most of

providers of tours, tour guides, technology and apps,

cent in Vienna and five per cent in

markets such as Heidelberg, Essen,

the demand to be business

as well as re-sellers, intermediaries and destinations.

Frankfurt.

Hannover and Leipzig. It is important

related.

October 2018

ttgmena.com

ON LOCATION ASIA aiwan, China, Vietnam, South Korea and Thailand are just some of the prominent destinations that instantly come to mind when referring to wondrous Asia – the Earth’s largest and most populous continent. Over 44.6 million km2 of beguiling natural landscapes, dynamic 21st century infrastructure and a plethora of entertainment destinations and cultural sites await wanderers from around the world with open arms,

GRACIOUS AURA

inviting them to explore and discover a multitude of ethnic groups, religions, environments and economic and historical ties overflowing with touristic potential. It is certainly challenging to keep up with this zealous destination, which not only manages to stay ahead of tourism trends but is an efficacious trendsetter itself.

Asia is mastering the art of delivering one-of-a-kind touristic experiences to its visitors, one development at a time. Aleksandra Wood reports

Asia’s tourism industry has taken the year 2018 by storm, with each of its regions welcoming exciting new developments.

PROSPERING MARKETS Nestled in the peninsula of Southeast Asia and gracing the coast of the South China Sea is none other than Vietnam, which represents a more serene and perhaps timid side of the continent, yet none the less striking. “Vietnam stands out as a wonderful destination due to several factors, including an abundance of culture and history, as well as eight UNESCO sites,” chief operating officer, Trails of Indochina, Rob Rankin shared with

TTG. “The country boasts great beach resorts, such as the up-and-coming Cam Ranh and Phu Quoc, alongside established areas like Danang.” – ventures, Ahmed Galal Ismail stated: "We are delighted

Government stability and security, paired with relaxed visa formalities simplifying the procedure of entry, has

Hangzhou saw a six per cent jump in the first

to work with KOP Limited and provide our expertise in

resulted in a prosperous year thus far for Vietnam, with

half of 2018, in comparison to the same period

developing what will be one of the greatest indoor snow

tourism arrivals surging 22 per cent ahead of 2017, year-

last year. The 2018 FINA World Swimming

entertainment facilities in the world.”

to-date. The Asian market leads the way with a 27 per

Championship in December is expected to further

cent growth, followed by the Americas with a 12 per cent

boost tourism to the city in Q4 of 2018.”

growth and Europe with a nine per cent growth.

According to Gong, well-fortified international

Vietnam, although gracious and serene in its

And while the majority of investors opt for bolder ventures, others are aiming to entice on-the-rise niche markets. Delving further into the southern regions of Asia,

business interactions and opportunities, in addition

Indonesia is equally making noteworthy advancements to its

presentation, does not fall back on the hustle and bustle

to China’s gargantuan offering in terms of nature,

tourism offering.

of the industry. Rankin reveals the destination has

culture and F&B, are what make the country a

welcomed a series of notable developments this year:

tourism leader in Asia.

“There is a new highway linking Hanoi and Haiphong,

On the country’s developments, he elucidated:

This exotic destination is focusing its efforts on the more active side of the industry – sports tourism. “Sports tourism is one of the new niche segments in

as well as Haiphong and Halong, which will significantly

“More and more new technologies are

Indonesia’s tourism industry. In Palembang, it has become

reduce the travel time to Halong and Lan Ha Bays. The

implemented into tourists’ experiences, in order

one of the main attractions, especially during the latest

Tam Ky area, just south of historic Hoi An, is opening

to improve efficiency, liability and convenience,

international event, the 18th Asian Games,” general manager,

up to the public and is earmarked for high-end resort

such as Artificial Intelligence and big data and

Wyndham Opi Hotel Palembang, George Wenur disclosed.

development in the next few years.”

identity verification systems. Meanwhile, sharing

“The number of visitors to Palembang increased rapidly

economy is also continuously developing in

during the event, and the effect was very positive for most

for itself in the country – golf tourism. Vietnam is rapidly

various perspectives of China tourism, such as car

sectors, especially the tourism sector.”

becoming an established tourism player in the golfing

rental, accommodation, travel guides, healthcare

world, up to par with more reputable destinations such as

and entertainment.”

An unexpected niche market is also making a name

reinforce Palembang’s reputation and raise interest in Indonesia as a destination, therefore driving its economic

Korea, Thailand and China. Over 40 courses are currently in operation, with another 60 in the pipeline.

Wenur further stressed that sporting events help to

NEW VENTURES

sector. He further noted: “It is evident from data that Indonesia

Finally, recently improved flight connectivity to the main gateways of Ho Chi Minh City, Hanoi and Danang,

As Hangzhou continues to ameliorate its offering

has one of the strongest tourism sectors in Asia. And of

which will soon welcome direct flights from Doha, Qatar,

and tackle trends head on, other parts of China are

course, Bali is still in the lead as a favourite and most visited

has been a major contributor to a healthy influx of visitor

also undergoing their very own developments to

destination. However, the government [has promoted] 10

arrivals to vibrant Vietnam.

keep up with increasing demand.

other destinations as alternatives for travellers, including

Moving on to yet another tourism powerhouse, China

A major headliner for China was the

Danau Toba, Labuan Bajo and Wakatobi.”

maintains its monumental presence within the continent’s

announcement for the development of the world's

tourism stature, reinforced by thriving cities such as

largest indoor snow and ski resort, Wintastar

Asia is a continent of many a culture, countless religions

Hangzhou.

Shanghai, by Majid Al Futtaim – a retail and leisure

and diverse ethnicities, all sharing one thing in common;

pioneer in the Middle East, Africa and Asia.

their passion for delighting travellers worldwide and

Director of sales and marketing, Park Hyatt Hangzhou. Eric Gong told TTG exclusively: “Inbound tourism in

In an official press release, CEO, Majid Al Futtaim

16 October 2018

ttgmena.com

reinventing their touristic offering.

ON LOCATION ASIA

SOUTHEAST ASIA DEBUT

hailand recently witnessed the opening of the new Waldorf

NEW WUHAN PROJECTS

seated.

HOSPITALITY OPULENCE IN SINGAPORE

Waldorf Astoria Bangkok is also set to

Astoria Bangkok, man-

become a reputable

aged by Hilton Hotels.

culinary destination, with a selection of din-

The property stands at the busy Ratchaprasong

ing outlets available,

intersection, within walk-

inclusive of Front Room,

The Capitol Kempinski Hotel Singapore has opened its

ing distance of renowned

the hotel’s signature

doors in Singapore’s downtown Civic and Cultural District.

Radisson Hotel Group has announced plans to introduce

shopping precincts, the Er-

restaurant; and Peacock

its Radisson Blu and Radisson brands to central China, fol-

awan Shrine, the luxurious

Alley, a lounge ideal for

the restored hotel is situated at the centre of the lifestyle

lowing the singing of two new hotels – Radisson Blu Wuhan

Gaysorn Village mall and

afternoon teas and light

destination, Capitol Singapore, encompassing an exclusive

ETD Zone and Radisson Wuhan Optics Valley.

both lines of the Bangkok

meals.

39-unit residential tower, a premium retail mall and the leg-

Radisson Blu Wuhan ETD Zone will be situated in Wuhan’s Economic & Technological Development Zone. Slated to open in 2020, the property will be home to 355 rooms;

Mass Transit System (BTS) Skytrain.

President, Hilton –

Once known as the Capitol Building and Stamford House,

endary Capitol Theatre.

Asia Pacific, Alan Watts

The property is home to 157 rooms and suites, a selec-

said: “As the first Wal-

tion of exciting F&B outlets, a spa, a gym and event spaces

international, Chinese and Italian restaurants; an indoor

suites are featured at the

dorf Astoria in South

that can be tailored for groups of varied sizes, from intimate

swimming pool; a spa ; a fitness centre; a children's play-

hotel, as well as state-

East Asia, the opening

gatherings of up to 12 guests in the charming Private Room

ground; nine meeting rooms; and a 1600m ballroom.

of-the-art facilities, such

of Waldorf Astoria

to 220 guests in a theatre-style setting in the Salon.

as the 730m2 Magnolia

Bangkok adds a much-

Wuhan Optics Valley will stand in the Donghu New Tech

Ballroom, which accom-

anticipated chapter

pore, Christian Gurtner remarked on the opening: Whether

Development Zone. The property will feature 220 contem-

modates up to 700 guests

to the brand’s story in

through thoughtful design, an abundance of gourmet F&B

porary rooms and suites, an all-day dining restaurant, a

standing or 330 guests

Asia.”

options or impeccable personal service, guests can look for-

Meanwhile, scheduled to open in June 2024, Radisson

A total of 171 rooms and

specialty Chinese restaurant and a fitness centre.

18 October 2018

Managing director, The Capitol Kempinski Hotel Singa-

ward to an exquisite, five-star experience.”

ibar

ttgmena.com

AWARENESS BAHRAIN

BOLD CONTENDER Teetering on the cusp of bona fide tourism stardom in the MENA region, Bahrain is currently witnessing significant growth within its travel sector, with new investments and broadened horizons at the forefront of innovation. Emily Millett writes

LOCATION, LOCATION, LOCATION

welcomed some 3.1 million tourists, marking an increase of

“Bahrain is an attractive proposition for many market segments thanks to the location and accessibility the

11.4 per cent year-on-year.

country offers,” commented Geraghty. “Bahrain is located close to European, African and Asian markets, and

ccording to executive director, Bahrain Tourism and Exhibition Authority, Sheikh

With all the amenities, attractions and advantages already in place to help cement Bahrain’s place on the

Khaled bin Hamoud Al Khalifa, in the first

international tourism map, it seems that the destination’s convenient location is in fact the key driver for the

quarter of this year, Bahrain had already

current growth of its travel sector.

In response to these growing numbers, some $13 billion

is a prime weekend destination for other GCC residents to visit.”

is currently being poured into Bahrain’s tourism sector in

Neighbouring countries such as Saudi Arabia, as well as other GCC destinations, continue to be the main

the shape of various hotels and resorts, as well as tourism

feeder markets for Bahrain’s tourism industry, as vice president, Sabre Travel Network Middle East, Raymond

and leisure projects, which are set to further elevate

Vrijenhoek explained to TTG: “Bahrain’s unique position makes it a perfect gateway for travellers in the

the country’s tourism portfolio once they open over the

region. It is easily accessible. whether via the causeway or the airport.”

coming years.

According to Vrijenhoek, Bahrain’s convenient location, solid status as a leading business travel hub and

“Tourism in Bahrain is ready for a boom,” said general

easy visa processes are also helping to boost the destination’s popularity amongst new international visitor

manager, Royal Golf Club, Chris Geraghty. “Perfect year-

markets, with a particular peak in arrivals from the Millennial generation.

round weather, amazing hotels, beaches, friendly people,

“We see increasing arrivals from Millennials,” Vrijenhoek commented. “This age group is interested in travel

golf courses, Formula 1 and racing – there are so many

and will form 75 per cent of the workforce by 2020. Millennials usually extend their business trips to explore

things to do here. We are ready to welcome visitors of

the destinations they visit, which created the ‘bleisure’ trend, and we experience this a lot in Bahrain.”

all types, whether they enjoy the outdoors, sight-seeing,

And while Saudi Arabia, the GCC and the business tourists remain important feeders, Bahrain is currently

sunbathing, golf or learning about the history of the

branching out, taking advantage of its positive accolades to attract new markets.

island. There is a very high-quality product on offer. With

Commenting on these expanding horizons was cluster director of sales and marketing, Sofitel Bahrain Zallaq

the amazing facilities and location, Bahrain is a recipe for

Thalassa Sea & Spa, Emre Kirazci: “Our key feeder market is Saudi Arabia. Being right next to the Kingdom,

tourism success.”

it helps to seize a sizeable share of the demand. However, we have also managed to penetrate the CIS and European markets. The first direct chartered flights between Moscow and Bahrain have been established in collaboration with the local tourism authority and are starting this month.” According to Kirazci, the main reason for a guest’s visit to Sofitel Bahrain Zallaq Thalassa Sea & Spa is for leisure, as the property boasts the Middle East’s only Thalassa Sea & Spa centre, however, there has been a recent move towards the wedding market, as well as multi-generational family travel, with a recently renovated Kids’ Club and a newly unveiled outside water garden for children.

20 October 2018

ttgmena.com

AWARENESS BAHRAIN travel experience.” In response, this coming year Sabre plans to launch the industry's first Digital Airline Commercial Platform, delivering end-to-end

BOUTIQUE OPENING IN MANAMA

personalised retailing. And marking a major advancement in capabilities, airlines will have to seamlessly leverage data-driven insights to dynamically and intelligently market their services across all channels, and deliver a personalised customer experience. The new technology is set to further enable enhanced travel experiences for airline customers and increased revenue opportunities for airlines. “Our industry-only Digital Airline Commercial Platform will give our customer community the

Courtesy of international hotelier

competitive edge to truly differentiate their

Gordon Campbell Gray, The Merchant

Hotels, artwork is a prominent

airlines in a very challenging environment,”

House in Manama is in gear to reshape

feature of the interior design.

said Vrijenhoek.

Bahrain’s hospitality scene.

The hotel also features

The group is also currently working closely

As with all Campbell Gray

a library, a rooftop bar,

Located next to the Bab el-Bahrain

with many offline customers in Bahrain

Souk, the hotel development comes

restaurant and pool, a gym, as

– industry leaders and stakeholders from

as the surrounding area is currently

well as a small boardroom for

airlines, hotels, travel agencies, corporates and

being regenerated, re-establishing the

meetings and private events.

travellers – to invest in the online travel space

prominence of the old Souk and original

and find new and innovative ways to solve

heart of Manama.

travel complications. This includes plans to

Commenting on the project was founder, Campbell Gray Hotels, Gordon Campbell Gray:

The Merchant House is an all-suite

upgrade its travel agent customers worldwide

boutique hotel with 47 suites in total,

“We are so looking forward

to the new intuitive point-of-sale Sabre Red

each featuring an open plan kitchen and

to bringing our special brand

Workspace nSRW and an exploration of

dining area, as well as open plan sitting

of hospitality to Bahrain this

the growing implementations for emerging

rooms, which have been designed for

year with the opening of The

technologies, such as Artificial Intelligence

both business and leisure travellers.

Merchant House in Manama.”

and augmented or virtual reality in the travel industry. “There’s a very strong understanding now

NEW DESTINATIONS AND FACILITIES

“We have also managed to ignite the Indian

amongst our customers that technology will

wedding craze and rebranded the property as

play an increasingly key role in the future

the ultimate island wedding destination, which

of their business – and so many of the

has already resulted in various largescale

conversations I have are about how specific

Last month, Bahrain Airport Company (BAC) attended the 24th World

weddings at the hotel,” said Kirazci.

technologies can drive their business forward,”

Route Development Forum in China, in a bid to showcase Bahrain

Vrijenhoek explained.

International Airport (BIA) as a regional aviation hub and promote the

HIGH-TECH INNOVATIONS

Investing in mobile technology, social media

Kingdom as a tourism destination.

While Bahrain works to increase its target

to stay ahead of the competition in Bahrain,

conference featuring presentations and panel discussions with industry

audience by adding new strings to its tourism

with statistics from online travel agencies

experts, centred on key air service development issues currently

bow, the destination is already leaps and bounds

(OTAs) indicating that out of 82 per cent of

affecting the route development community.

ahead in the technology game, with the latest

online bookings, almost half are made on

travel tech trends influencing and shaping the

mobile devices.

one of the most important events for BAC and we are always keen to

industry.

“Digital bookings, either direct or via OTAs,

participate.”

“Bahrain is a leading market when it comes

is the main shift we have witnessed over

to adopting the latest travel and technology

recent years, and it is because of this shift

trends,” Vrijenhoek told TTG. “Technology

and engagement that we invest heavily in

infrastructure here is well developed, allowing

digital advertising and direct all online traffic

travellers and customers to comfortably and

to our brand site,” said Kirazci. “Social media

increasingly embrace the latest trends.”

engagement and community management

And one of those trends is the rise in

should be meticulously monitored and

personalised online offerings, as travellers

optimised to ensure we build and maintain a

continue to use their mobile phones to search,

healthy and engaging online audience. We also

compare, book and pay online.

consciously manage our online reputation and

“Today’s connected travellers don’t simply

take guest feedback very seriously.”

and digital advertising is key for travel brands

prefer personalised offerings when they shop,

The event entailed face-to-face meetings, an exhibition and a

Chief commercial officer, BAC, Ayman Zainal said: “World Routes is

FLEET ENHANCEMENT

ulf Air has welcomed its first Airbus A320neo (new engine option),

Bahrain International Airshow. CEO, Gulf Air, Krešimir Kucko commented: “We are delighted to

which landed at Bahrain

welcome the airline’s newest aircraft

International Airport recently,

and proud to be the first national carrier

following its delivery from the

in the region to operate the A320neo.

they often expect it. And because people have

Taking advantage of its plethora of

Airbus factory in Toulouse,

History is repeating itself, as we were the

consumer-grade technology options in other

attractive travel and tourism credentials,

France.

first in the region to receive the A320 in

key aspects of their lives, they now have the

as well as its convenient location as a GCC

same expectations of a superlative customer

hub, Bahrain is stepping out from under

a number of regional routes

region with multiple daily flights to 10

experience from the travel industry. They

the shadow of its business and corporate

within the airline’s network

regional cities, and the addition of the

expect the travel providers to know them, their

travel identity, and branching out into new

and is the first of 12 A320neo

A320neo into our fleet will strengthen

preferences and needs, and personalise their

segments of the industry.

aircraft ordered during the 2016

our position in our market.”

October 2018

ttgmena.com

The aircraft is set to service

1992. We have a strong network in the

PEOPLE ON THE MOVE

Al Khaimah has appointed Ashraf Saleh as executive assistant manager. Saleh will work on various plans and new concepts to boost the hotel’s revenue and profitability. Throughout his career he has worked across the UK and the UAE, and most recently served as the F&B manager of Shangri-la Hotel, Dubai.

Ramy Haykal, a Lebanese national, was recently named the cluster general manager of Erbil Rotana and Erbil Arjaan by Rotana. He will oversee the operations of the two hotels and will introduce new initiatives to intensify their market reach on a regional and international scale, while ensuring that the highest levels of guest satisfaction and service are offered to guests.

SUSHANT PAWAR

CLUSTER DIRECTOR OF ENGINEERING

GENERAL MANAGER

German national, Marc

Raffles Dubai has welcomed

Guenther, has assumed

Sushant Pawar on board as

the position of general

the new cluster director of

manager at Kempinski Hotel Ishtar Dead Sea in Jordan. Previously, Guenther was the general manager of The Regency Hotel Kuwait. Well acquainted with the Kempinski brand, he has managed a number of Kempinski hotels throughout his career.

RAFFLES DUBAI

Cove Rotana Resort in Ras

CLUSTER GENERAL MANAGER

KEMPINSKI HOTEL ISHTAR DEAD SEA

EXECUTIVE ASSISTANT MANAGER

MARC GUENTHER

RAMY HAYKAL

ERBIL ROTANA AND ERBIL ARJAAN BY ROTANA

COVE ROTANA RESORT

ASHRAF SALEH

engineering. He assumes his position with 16 years of valuable experience in the luxury hospitality engineering field. Pawar will oversee the day to day engineering operations, planned maintenance and strategic improvements of Raffles Dubai, as well as the new opening of Sofitel Wafi.

If you have recently been promoted or appointed key staff, please visit our website...

RAFFLES DUBAI

Dubai, Mohamed Al Bahrawy has been appointed the hotel’s assistant director of sales and marketing. Al Bahrawy will lead and support his team members in developing business. He previously worked as the director of business development at The H Dubai and brings with him over 18 years of experience in sales and marketing, events and F&B.

MEMBER OF THE BOARD OF DIRECTORS AND MANAGING DIRECTOR

Rixos Hospitality Egypt has appointed Erkan Yildirim as a member of the Board of Directors and managing director. He will oversee Egypt’s three Rixos hotels and will be in charge of establishing Rixos Hospitality Egypt by identifying new business opportunities and strategies to develop the Rixos brand, while working to enhance the brand’s reputation.

22 October 2018

STAYWELL HOSPITALITY GROUP MIDDLE EAST

Marking his return to Raffles

RIXOS HOSPITALITY EGYPT

ASSISTANT DIRECTOR OF SALES AND MARKETING

CAMERON SPEEDIE

ERKAN YILDIRIM

ttgmena.com

REGIONAL DIRECTOR OF FINANCE StayWell Hospitality Group Middle East has welcomed Cameron Speedie as regional director of finance. Speedie will oversee StayWell Hospitality Group’s overall financial operations in the Middle East, while also directing its strategic investments. He previously worked for Scenic Tours, as the finance director, and InterContinental Hotels Group.

ALAA AL AWABDEH

THOUSAND NIGHTS HOTEL

MOHAMED AL BAHRAWY

DIRECTOR OF SALES AND MARKETING Alaa Al Awabdeh is the new director of sales and marketing of Thousand Nights Hotel in Amman, Jordan. He will work to maintain excellent relationships with existing and potential customers, and is responsible for strategising marketing actions and coaching team members. He is known for his carefully designed action plans.

SOCIAL HUB

Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003 EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022

SOCIAL MEDIA HIGHLIGHTS: THE HOTEL SHOW DUBAI 2018 The 19th edition of The Hotel Show Dubai successfully took place from September 16-18 at Dubai World Trade Centre. The event welcomed more than 600 hospitality entities spanning 85 countries who showcased products across interiors, lighting and design, technology, security, catering equipment and much more. Over 30,000 attendees visited the show to conduct meetings and do business, as well as catch up on the very latest trends in hospitality. Here are some of the show highlights…

CONTRIBUTORS Emily Millett Natalie Hami

The Hotel Show @thehotelshow Housekeeping challenge – the region’s housekeeping titans fighting it out at #TheHotelShowHousekeepingChallenge. #bestinhousekeeping #thehotelshow #thehotelshow2018

CREATIVE DIRECTOR Edward Beales ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Maria Demetriadou mdemetriadou@ttgmena.com D: +357 24 803012 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026

The Hotel Show @thehotelshow

TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK

TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group

The Hotel Show @thehotelshow Here is a glimpse of what's going on TheHotelShow! It's getting busy in here :)

The Hotel Show @thehotelshow His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority, CEO and Chairman of the Emirates Group inaugurated the 2018 editions of the Hotel Show Dubai and the Leisure Show taking place from 16th to 18th September at DWTC. #TheHotelShow

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Hall 3 for all the action!

Tognana presents at 'The Hotel Show Dubai' the new Professional lines, based on three basic principles: quality, look, and functionality. Visit them at stand 3B100 #TheHotelShow now :)

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The Hotel Show @thehotelshow #MEHospitalityleadershipforum is getting intense!! Visit us at

TOP 5

The Hotel Show @thehotelshow What is life without a pizza!! Today at #thehotelshow Chef Russo in action giving a live demo on the art of pizza making!!! Hall 2