Middle East & North Africa
JANUARY 15 | 2013
ISSUE 246
An ascendance of treasures
Destination Kuwait PAGE 10
Update
On Location Analysis
Lebanon
South America
Shopping/Duty free
The country offers year-round tourism potential
The world's attention is now focused on the region
Tax and duty free shopping are becoming reasons for travel
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A LETTER FROM...
CONTENTS > YOUR GUIDE
LET THE NEW YEAR BEGIN
02 News Regional and international news from the travel trade industry. 04 Exhibition Calendar A breakdown of the industry's important events and exhibitions. 09 Interview President & CEO, Rezidor Group, Wolfgang Neumann. 10 Destination A corporate powerhouse, Kuwait enters 2013 with added vigour. 20 People on the move Find out the latest appointments and promotions in the region. 21 TATOs Focused news for travel agents and tour operators from around the world. 22 Picture Perfect A visual tour of recent events in the industry. 23 Social Hub An outline of social media activity in the MENA region and beyond.
Qatari airline reports continuous network growth Qatar Airways has launched scheduled flights to Poland, marking its latest entry into Central Eastern Europe. The Doha–Warsaw route is said to operate four times a week, with a modern Airbus A320 offering 144 seats in a two-class configuration of 12 in business and 132 in economy class. Flight QR980 is scheduled to leave Doha at 09:20 and arrive at Warsaw Frederic Chopin Airport at 13:20, while the QR981 departs Warsaw at 15:35, arriving at Doha International Airport at 22:55, local time. Qatar Airways has additionally announced the launch of direct scheduled flights from Athens to New York, anticipated in mid-2013. CEO, Qatar Airways, Akbar Al Baker made the announcement in Athens, to commemorate the airline's eight-year presence in Greece. The Doha-based carrier currently offers twice-daily flights connecting Qatar with
Greece, and the demand for the Athens route reportedly continues to grow despite the financial crisis in the country. “The Athens–Doha route has become the number one intercontinental destination in absolute number of passengers at Athens International Airport, surpassing for the first time in the airport’s history, New York City,” commented Al Baker. “Launching this new route from Athens to New York from the middle of next year will provide passengers with an even more unique travel experience, strengthening Qatar Airways’ reputation as the airline of choice for leisure and business travellers.” Additional new destinations anticipated in 2013 include Najaf, Iraq, as of January 23; Phnom Penh, Cambodia, on February 20; Chengdu, China, as of March 19; Chicago, USA, on April 10 and Salalah, Oman, on May 22.
n search of inspiration for this editorial letter – my first if I may say – my eyes keep wandering to the window, on to the Larnaca Salt Lake and the Hala Sultan Tekke, or as some of you may know it – the Mosque of Umm Haram, nestled just a stones-throw from our new office. Yes, we have successfully relocated from Nicosia to Larnaca, marking a new year and a fresh start. Surrounded by freshly painted walls and brand new furniture, the whole team is buzzing with excitement. We are getting closer to rolling out TTG Knowledge, and I will only reveal that you are in for a real treat – the platform’s refreshing concept, sharp content and a certain ‘edge’ it has to it are likely to get you hooked straight away. In addition, we entered 2013 with two new account managers, and I would like to invite you to join me in welcoming them to the industry. With a strengthened team, we are commencing the year with a very positive outlook. Such a great number of novelties has helped us all quickly snap out of the festive mood and enthusiastically look forward to our upcoming projects. For those of you who are gearing up for EMITT (January 24-27), the first of the many networking opportunities scheduled for 2013, we wish you great success. The event is expected to see record-breaking attendance and is surely to feature a wealth of possibilities for advancing your business. In the meanwhile, you can rest assured that we are already planning ahead for other key industry events including ITB, GIBTM and of course – the long awaited ATM, as well as all the Routes platforms. So if you still did not receive our 2013 media pack and editorial schedule, get in touch with your respective account manager, details of which can be found on our website under ‘contact us’. As for myself, I hope you will enjoy the latest edition of TTG – we cast the spotlight on Kuwait as a destination and have prepared a feature on South America to warm you up for WTM Latin America in Brazil (April 23-25); an overview of the shopping and duty-free industry is also enclosed, as well as an update on the ever resilient Lebanon. Finally, I wish you a good and healthy start for the year.
We are already planning ahead for other key events including ITB, GIBTM, and of course, ATM. Ana Mladenovic Media Reporter
The airline has introduced flights to Poland and has plans to connect Athens and New York
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NEWS
Completion of marina transformation scheduled for Q3 of 2013
Exhibition Calendar Jan 24–27 2013
EMITT, Istanbul, Turkey www.emittistanbul.com
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FEBRUARY 10-12 Routes America, Colombia www.routesonline.com/events 2013 MARCH 6-10 2013
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ITB Berlin, Germany www.itb-berlin.de/en/ •
MARCH 17-19 2013
Routes Asia, Mumbai, India www.routesonline.com/events/ • •
MARCH 19-21 2013
CONFEX, ExCel, London www.international-confex.com •
MARCH 20-23 2013
MITT, Moscow, Russia www.mitt.ru •
MARCH 25-27 2013
GIBTM, Abu Dhabi, UAE www.gibtm.com •
APRIL 23-25 2013
WTM Latin America, Sao Paulo, Brazil www.wtmlatinamerica.com/ •
• TTG Middle East & North Africa will be available at these shows • ttgmena luxury will be available at these shows
as Marina is currently undergoing an expansion project set to enhance and compliment the growth of Yas Island. Located in the heart of Yas Island, Yas Marina is to be transformed – with completion scheduled for Q3 of 2013 – into a vibrant dining and entertainment precinct, with views over the marina and the Yas Marina Circuit race track. The works are set to include enhancing the existing marina facilities with the addition of a variety of new licensed food and beverage outlets, all featuring large terraces with panoramic marina views, surrounded by a pedestrian-friendly promenade among other features. General manager, Yas Marina, Cedric Le Rest stated: "After successfully increasing berth occupancy this year by more than 150 per cent, in 2013, we will be turning our attention towards developing Yas Marina as a destination, providing some fantastic additional offerings for the boating community and general public alike. The project at Yas
Yas Marina is to become a vibrant dining and entertainment area Marina will provide a unique bespoke offering with something for everyone from early morning to late night, with an exciting selection of food and beverage outlets, community activities and events on offer." He added: “In addition to our own growth, Yas Island is fast becoming a unique lifestyle hub with the addition of further developments opening soon: Yas WaterWorld, the Yas Island Beach and the Yas Mall,
amongst others.” The expansion project will be managed by Camper & Nicholsons Marinas, who have a history of marina development, including the 2005 development of their European flagship marina, Grand Harbour Marina in Malta, where they incorporated luxury facilities within the historic waterfront, in line with its UNESCO heritage status. The company is also currently developing a $455 million, 600 berth marina in Limassol, Cyprus.
Debut of branded economy hotel in Saudi Arabia Accor Middle East has launched its flagship brand, ibis, in Saudi Arabia with the opening of ibis Riyadh Olaya Street – said to be the first internationally branded three-star economy hotel in the country. The property is located in Olaya Street and faces the Kingdom Centre, claimed to be the tallest building in Saudi Arabia. It is also located in the city’s business district and close to many local landmarks.
ibis has always been a pioneer in the region in the economy segment. The property offers 176 standard rooms, including 16 spacious family twin bedrooms, four rooms for individuals with special needs and two non-smoking floors. It also features complementary WiFi, accessible throughout the hotel. For dining options, guests can enjoy the ibis all-you-can-eat buffet breakfast, while the Open Pasta & Grill restaurant offers healthy meals for travellers on the go. Managing director – Middle East, Accor,
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Christophe Landais said: “ibis has always been a pioneer in the region in the economy segment. We successfully introduced our first ibis hotel in Dubai in 2003 – the ibis World Trade Centre – and we have now grown our network to 11 ibis hotels in the region. With the launch of the new ibis Riyadh Olaya Street, we are continuing to break new ground in Riyadh’s hospitality industry by offering the first economy lodging hotel with international standards.” Accor currently has 11 operational ibis hotels in the region with 2,673 rooms, and five additional hotels comprising of 1,110 rooms are currently committed for development in Manama, Bahrain; Fujairah, UAE; Jeddah, Al Khobar and Yanbu, KSA.
The hotel is the first internationally branded economy hotel in KSA
NEWS
Soft launch for luxury Eagerly reeling in the New budget hotel property in the UAE MICE sector brand launched Hospitality Management Holdings (HMH) commemorated the 41st UAE National Day with the soft launch of The Ajman Palace – a fivestar development in Ajman. Reportedly inspired by Arabian architecture, the property includes 254 rooms, suites and serviced residences, with options of both sea-facing and city-facing views, king beds or twin beds, balcony or terrace. Welcoming the hotel’s first guests, general manager,
The Ajman Palace, Roland Obermeier noted: “Whether you are on business or pleasure, The Ajman Palace is the perfect address within easy reach of key commercial and leisure attractions in Ajman, Sharjah, Dubai, Ras Al Khaimah and Fujairah." He highlighted that the hotel’s greatest assets are its meeting facilities, including a 1,200m2 grand ballroom with a foyer, a conference hall, four meeting rooms and a VIP function area.
The Ajman Palace is to cater heavily to the MICE segment
esert Islands Resort & Spa by Anantara has recently unveiled its new 552 capacity Conference Centre on Sir Bani Yas Island. Set along the shoreline of the Arabian Gulf and adjacent to Desert Islands Resort & Spa, the new Conference Centre offers individually tailored event solutions and facilities, including a ballroom and meeting rooms. The Dhabi Ballroom can accommodate 320 guests in banquet-style seating, 460 guests in auditorium-style seating and 552 guests for cocktail events. The ballroom can also be divided into three individual rooms, each of which can accommodate up to 130 guests. In addition, the Conference Centre’s three meeting rooms can be divided into six break-out rooms. General manager, Desert Islands Resort & Spa by Anantara, Stephen Phillips said: “The potential to cater for the growing needs of the business community is significant and we believe that Anantara’s Desert Islands Resort & Spa Conference Centre is well placed to offer a unique experience.” The MICE market accounts for 15-20 per cent of Anantara’s total business mix in the UAE, which is reportedly growing along the distribution and sales network internationally. Regional director – Middle East, sales & marketing, Anantara Hotels, Resorts & Spas, David Garner further commented: “The flexibility of the meeting space, destination and activities that we can offer groups, in addition to the incentives, makes us unique and allows guests to benefit from their experiences.”
The first COSI Hotel is expected to open in 2015 Centara Hotels & Resorts has announced the launch of its new hotel brand, COSI Hotels, aimed at priceconscious travellers who book online and are searching for reasonably-priced accommodation. “We expect our first COSI Hotels property to open in 2015,” said CEO, Centara Hotels & Resorts, Thirayuth Chirathivat. “The room rate, depends on each location; however, the average room rate will be
approximately $30-40 per night. Pricing strategy will be for dynamic pricing, which depends on booking periods and booking conditions,” vice president, business development, Centara International Management, Suparat Uahwatanasakul noted. COSI Hotels are planned to offer free WiFi throughout the properties, easy and convenient ‘grab-n-go’ restaurants, seminar rooms and an entertainment corner in the lobby area.
Alexandria’s upscale district to welcome new hotel in 2013
The new Hilton branded hotel to open in Alexandria is expected to feature an outdoor pool Hilton Worldwide has signed an agreement with Delta for Tourism & Hotels Company to introduce a new Hilton Hotels & Resorts property in Alexandria, Egypt, slated to open in 2013. The Hilton Alexandria Corniche, a conversion property, is set to include 158 rooms and will be Hilton Worldwide’s 19th property in Egypt, and its second in Alexandria. Its facilities are set to include two large function rooms, four meeting rooms, a business centre, three restaurants and two bars. Leisure facilities are expected to comprise of a health club, spa, and a private beach, as well as an outdoor pool. President – Middle East & Africa, Hilton
Worldwide, Rudi Jagersbacher commented: “Alexandria is an inspired choice for our latest signing; it is a vibrant city with a strong business and tourism sector and our new hotel, commanding a superior beachfront location, will perfectly complement the facilities at our existing city-based hotel in Alexandria." Global head, Hilton Hotels & Resorts, Dave Horton added: "As the pre-eminent hospitality provider in the region, our portfolio of properties in Egypt incorporates many styles and offerings, but all share the well-defined, distinctive company hallmarks of top quality facilities and high standards of service. Hilton Alexandria Corniche will perfectly combine these style and service attributes to create a premium experience for both leisure and business travellers."
Alexandria is an inspired choice for our latest signing. The property is to be located in Alexandria’s most upscale district on the city’s Corniche, surrounded by stylish residences and beachfront views. January 15 2013
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NEWS
Expansion into Almaty, Kazakhstan The Ritz-Carlton Hotel Company has announced the expansion of its portfolio in the CIS with the development of the first hotel in Almaty, Kazakhstan, due to open in late 2013.
fitness club and residential complexes. The hotel is set to offer club and suite accommodation, together with over 930m2 of meeting facilities. President, The Ritz-Carl-
We are delighted to now be able to offer The RitzCarlton experience to our global business travellers visiting this city. The 145-room hotel is to be located in the 37-storey Esentai Tower, within the Esentai Park development project in Almaty, which includes a shopping mall,
ton Hotel Company, Herve Humler said: “We are delighted to now be able to offer The Ritz-Carlton experience to our global business travellers visiting this city.”
Hotel brand flags Cesme, Turkey Four Seasons Hotels and Resorts has signed an agreement with Dilek Gayrimenkul Yatırım ve Turizm A. for a new resort property in Cesme, Turkey. The group’s third property in the country, Four Seasons Resort Cesme, is expected to welcome its first guests in 2016. It is planned to consist of 130 resort suites and 16 private hilltop villas, and offer extensive sport and fitness facilities, a spa, thermal, hamam, several restaurants and lounges, entertainment and retail areas, as well as generous meeting and event facilities. President, Four Seasons Hotels and Resorts, Kathleen Taylor commented: “As the sixth most visited country in the world, Turkey tops the list for many luxury travellers. The popularity of our two existing properties in Istanbul underscores the tremendous growth potential for Four Seasons in this market. “Dilek Gayrimenkul shares our vision for the property – one that unites the natural beauty of the site and heritage of the region, with the exceptional service that characterises Four Seasons properties. We are confident that working together, we will create an unrivalled luxury experience for guests in Cesme,” she added. The region is known for several archaeological sites and thermal waters, and is said to be one of the world’s top windsurfing and kite surfing destinations.
Emirate set to embrace new hotel brand
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ollaboration between Meliá Hotels International and the Greenland Group on two Chinese properties – Meliá Jinan and Meliá Tianjin, has recently been announced. Representing the entry of a newly created Chinese hotel brand in Europe, the partnership is said to consolidate the expansion strategy of Meliá Hotels International in China. The immediate impact of the agreement for Greenland Group is to be the launch of its urban hotel brand in Europe, through the re-branding and adaptation of a Meliá operated hotel in Frankfurt, Germany. "In the new world tourism paradigm, China will soon become the largest market on the planet for both
in and outbound travel. The presence of the Meliá brands is therefore key to our success in the Asia Pacific region and for our business and resort hotels in the rest of the world,” outlined CEO, Meliá Hotels International, Gabriel Escarrer. Meliá introduced its first hotel in Shanghai, the Gran Meliá Shanghai, in 2012, and is working on finalising construction work on its Gran Meliá Xian and Meliá Chongqing. This new agreement is set to allow the company to open two new Meliá hotels in Jinan, scheduled for 2013, and in Tianjin. In addition, the partnership entails cooperation in the areas of training, global hotel distribution systems and procurement.
Survey reveals latest digital leisure traveller trends
The property is in close proximity to Dubai International Airport, two academic cities, several malls and numerous leisure outlets Abidos Hotels recently debuted in Dubai with the soft launch of Abidos Hotel Apartments in Dubailand. Built by Al Shafar General Contracting (ASGC), the property consists of 132 one-, two- and three-bedroom units, each with a living room, private balcony and fully fitted kitchen, with a maid room available upon request. It features an all-day dining restaurant, rooftop swimming pool with a juice bar, gym, sauna, steam room, play area for children, WiFi and a mobile business centre. President, ASGC, Emad Azmy commented: “Travellers are increasingly looking for spacious accommodations that offer excellent
Extending its empire through partnership
value for money with all necessary home comforts and facilities. As expectations rise, convenient location, high speed Internet connection, widescreen TV's, five-star service, the option to cook your meal, order room service or dine in a restaurant, a full range of business and recreation facilities – all play a crucial role in choosing a hotel.” The hotel is close to Dubai International Airport, Dubai Academic City (DAC), Dubai Outlet Mall, Zayed University Academic City, Global Village, Dubai Silicon Oasis, Wafi Mall, Dragon Mart and the International City. Additionally, it is easily accessible from Emirates Road and the Dubai–Al Ain road. January 15 2013
Travelport has released its latest international survey results, which it claims sheds light on the way digital leisure travellers plan and book their trips, with the company anticipating the worth of global intermediary leisure travel to reach $672 billion by 2015. Key findings of the survey emphasise the need to stay connected, with a heavy dependency on smartphones, with over 80 per cent owning or planning to purchase a smartphone in the next six months. They also reveal high levels of interest in accessing the pre-travel and destination information through smartphones and similar mobile technology, rather than through traditional devices, indicating the importance of travel itineraries that can be integrated with other applications, and formats that are easily read on mobile devices. Travellers, as revealed by the survey, appear increasingly confused with the vast ttgmena.com
amount of online information available, and are said to be more likely to prefer using a travel agent for complex trips.
Rabih Saab remarked: “The use of mobile technology around the world – and especially in the Middle East – is growing at a fever pace."
This survey clearly highlights the importance of efficient technology solutions, more business intelligence and richness of functionality and content to ensure travel agents are fully supported in the sales process. The survey additionally revealed that 41 per cent of travellers asked, wished to receive more promotional offers on hotels, dining offers, airport information and recommendations while away on a trip. President, Travelport,
He further explained: “This survey clearly highlights the importance of efficient technology solutions, as well as more business intelligence and richness of functionality and content, to ensure travel agents are fully supported in the sales process.”
CSR
Union Tree planting initiative
Dubai ‘Clean Up the World’ campaign
Walking for diabetes awareness
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team of 17 employees from Park Regis Kris Kin Hotel Dubai participated in the emirate-wide campaign 'Clean Up the World'. The annual campaign organised by Dubai Municipality is a four-day event, taking place every November, designed to bring together volunteers from the public and private sector to clean the shoreline, the desert, the mountains and beneath the sea.
The properties have planted symbolic trees in line with HH Sheikh Mohammed bin Rashid Al Maktoum’s initiative Al Bustan and Al Murooj Rotana have planted the symbolic Union Trees in their respective properties to mark the 41st UAE National Day celebrations and to support the Union Tree initiative of UAE vice president HH Sheikh Mohammed bin Rashid Al Maktoum. The symbolic tree planting ceremonies took place in both properties, amidst the landscaped hotel grounds. Cluster general
manager, Al Bustan and Al Murooj Rotana, Hussein Hachem commented on the action: “The Union Tree initiative is very symbolic and we are more than happy to be part of it. It definitely strengthens the union and camaraderie in this country. We are committed to taking care of this tree as an icon of our support and patronage to Dubai and to the UAE in general.”
Serviced residence organises blood drive
All staff should be educated and trained to become more energy conscious. General manager, Park Regis Kris Kin Hotel, Scott Butcher asserted that green policies are a part of the DNA of the hotel, whose parent company is Staywell Hospitality. Butcher reported that the hotel is dedicated to giving back to the environment. “Our Green Programme mandates that all staff should be educated and trained to become more energy conscious and improve their awareness of their impact on the environment – and I am delighted that so many of our team gave their free time to contribute to the 'Clean Up The World' campaign.”
In a bid to show their ageing support for the Beat Diabetes Campaign, volunteers from the Grand Millennium Dubai took part in a Landmark Group initiative; a 3.1km walk. General manager, Grand Millennium Dubai, Peter Mansourian remarked: “The support of our staff in giving up their time to join the campaign is highly appreciated as an example of the
Hotel awards nonprofit organisation
Abundance of boxes donated to charity
Hyatt Capital Gate Abu Dhabi has announced that, as a part of Hyatt Community Grants, it has awarded the non-profit organisation, Ewa’a, with a $10,000 grant to further its efforts in the field of economic development and investment.
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community engagement supported by the Grand Millennium Dubai, which we plan to continue and expand. “Research from the Imperial College London Diabetes Centre shows that 40 per cent of residents here above the age of 60 have diabetes, and it is these startling figures that underline the importance of awareness campaigns such as the Beat Diabetes Campaign.”
one better understands a community’s most pressing issues than those that live and work there. “Receiving this grant is a great honour, and we are thankful that Hyatt Capital Gate Abu Dhabi nominated our organisation to be the
The donation drive saw a mix of donors, including guests and staff at Ascott Park Place Dubai The Ascott Limited (Ascott), recently organised its first blood donation drive with the Dubai Health Authority and the Dubai Blood Donation Centre for guests and staff at Ascott Park Place Dubai. A blood mobile from Dubai Blood Donation Centre arrived on the premises to carry out the blood donation exercise and donors received refreshments after their donation. Over 70 people were involved in the drive. Throughout a period of four hours, over 45 persons managed to donate their blood. The event saw a mix of the guests from Ascott Park Place Dubai, operational and management staff from Ascott, as well as staff and commercial residents from Park Place Tower actively participating in the donation drive. Area manager – Gulf Region, Ascott, Melvin Quah said: “This is the first blood donation drive we have organised in Dubai and we are extremely pleased with the outcome. It is heartwarming to see everyone come together for a good cause. Throughout the world, Ascott has organised a good deal of community initiatives to give back to the community and it is no different here in Dubai.”
Volunteers from the hotel took part in a 3.1km walk to raise awareness of diabetes
A total of 13,000 boxes were donated as a result of the effort of communities, schools and local partners
Receiving the grant is a great honour and we are thankful to have been nominated. Hyatt Community Grants, part of Hyatt Thrive – the group’s global corporate responsibility platform – encourages worlwide hotels to identify and nominate local non-profits for funding consideration through Hyatt Hotels Foundation. The programme is said to reflect Hyatt’s belief that no
January 15 2013
recipient of this generous donation,” said development and coordination manager, Ewa’a, Maitha Al Mazrui. This year, for the very first time, Hyatt has enabled its website visitors to vote for the organisation that they feel deserves to be awarded for its contribution to the community.
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This year’s Box Appeal initiative saw 11 Radisson Blu and Park Inn Hotels across the UAE, Bahrain and Cairo taking part in the annual charity drive, with particularly strong partnerships forming with local schools and communities. Radisson Blu and Park Inn hotels distributed 3,000 boxes for the public to access. In addition, the participation of hotels in Bahrain and Cairo ensured knowledge of the campaign grew in those regions, with many local connections offering invaluable backing through bulk donations. Area vice president, Carlson Rezidor Hotel Group, Mark Willis said: “We are immensely proud of the total figure of over 13,000 boxes donated in the 2012 campaign. The number is a representation of the great efforts of communities, schools and local partners in the UAE, Bahrain and Egypt – to whom we are very grateful for the success of the initiative. “We are in the process of delivering the donated boxes to the needy across the region and it is a reward to see what a difference The Box Appeal can make, first-hand. We hope to repeat this success in 2013 and once more would like to thank all of our supporters and partners.”
INTERVIEW
FOCUSING ON THE FUTURE Welcoming the New Year by taking over the helm at The Rezidor Hotel Group, internationally experienced hotelier, president & CEO, Rezidor Group, Wolfgang Neumann, shares with Naomi Leach his vision for the company and plans for expansion in KSA and the UAE TTG: What is the latest news from The Rezidor Hotel Group? Rezidor’s focus for 2013 is on revenue generation and improving profitability, both in absolute terms and also relative to the industry. We are well on track regarding the delivery of our core strategy Route 2015, a comprehensive programme launched in December 2011 and targeting an increase of our Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) margin by six to eight percent by 2015. Route 2015 focuses on revenue generation including: global strategic partnership activities with Carlson; cost-saving initiatives; accelerated asset management and growth of the feebased portfolio, especially in the emerging markets of Russia/CIS and Africa. We recently announced two major steps along Route 2015: the exit of seven unprofitable leases in France by the end of 2012 – this will have a positive effect on Rezidor’s EBITDA of ca. MEUR 2 annually, as from 2013 – and a cost-saving initiative targeting reductions of operating cost of MEUR 13-15 by 2015. TTG: Now that Kurt Ritter has passed the baton on to you, how do you hope to continue his success and do you have plans to take the company in a new direction? I am very honoured to succeed Kurt Ritter. He is a legendary hotelier, and his vision made Rezidor one of the most respected names in the hospitality industry today. He launched the group on its ambitious growth path, and gave Rezidor its unique values, culture and identity. I admired this company long before I joined it. Rezidor’s core strategy, Route 2015, will remain a guiding light under my leadership, and I look forward to heading the group on its future journey. I want to build on Rezidor’s strengths and further underline and develop Rezidor’s position as a valuable member of the Carlson Rezidor Hotel Group
that was born in 2012. TTG: What key elements do you believe distinguish Rezidor as a top player in Europe?
TTG: You bring over 20 years of experience at Hilton International to Rezidor. How does this background benefit your current role?
Rezidor is an entrepreneurial and fastmoving group, and has a unique company culture – an all around service philosophy, ‘Yes I Can’. We also believe in a small, but carefully selected brand portfolio. Our two core brands Radisson Blu (upper upscale) and Park Inn by Radisson (mid-market) have great and distinct profiles; and especially Radisson Blu enjoys an excellent reputation in many home markets like the Nordics. The smaller brands Hotel Missoni in the lifestyle segment and Regent in the luxury segment ideally complement our portfolio.
It is of great benefit for a hotelier to know hotel operations from A to Z and to have experienced life and work in different countries – I had the chance to do that during my time as general manager and vice president, operations at Hilton Hotels. I also know the corporate structure of an international hotel group and how the different mechanisms need to play together.
TTG: How do you plan on targeting or expanding in emerging markets in the Middle East and Africa, as well as in Eastern Europe?
On the one side yes – if you only look at the development of online information and booking tools, that’s amazing. Connectivity is key today; and we tried very early to respond to this need when we launched free high speed Internet access at all Radisson Blu hotels in EMEA. Also our Park Inn hotels got ready for this new guest generation; we were just launched a new brand concept really focusing on connectivity and creativity. But I also need to say that one thing did not change at all over all these years: our business is still all about service and the customer who wants to make special and personal experiences at the hotels he or she is staying at.
The emerging markets offer a fantastic growth potential due to their huge natural resources, increasingly stable systems and improved infrastructure. Most countries in these young markets are lacking internationally branded hotel rooms (like Russia/CIS) or have a very dated hotel inventory (like Africa). Our business model is ideal for growth in emerging markets – they allow a fast and profitable asset-light growth through noncommitted contracts. We usually enter a country or a key market with Radisson Blu in the capital, and follow afterwards with Park Inn by Radisson, ideally in clusters. Rezidor is currently the largest international hotel operator in Russia/CIS and the Baltics (41 hotels with 10,600 operating rooms; 29 hotels with 6,000 rooms under development); and is among the top players in Africa (22 hotels with 5,400 rooms in operation; 27 properties with 5,600 rooms under development and the largest pipeline in sub-Saharan Africa). January 15 2013
Al Aqah Beach Resort, Fujairah and the Park Inn by Radisson Dubai Airport, for example. In Saudi Arabia, we develop amongst others the Radisson Blu Al Madinah Paradise Resort and the Park Inn by Radisson Riyadh. I’m also excited about our development in Qatar. In December 2012 we celebrated the Grand Opening of the Radisson Blu Hotel, Doha and are also developing a Hotel Missoni in the capital city.
TTG: Has the hospitality industry evolved in the ways you expected it to when you began your career?
TTG: What future Rezidor developments in the MENA region are you excited about introducing? We are currently present in 11 countries across MENA (32 hotels with 8,500 rooms), and our future focus is on the UAE and the Kingdom of Saudi Arabia – almost 50 per cent of our projects under negotiation are located in these two areas. Future openings for the UAE include the Radisson Blu ttgmena.com
I want to build on Rezidor’s strengths and further underline and develop Rezidor’s position as a valuable member of the Carlson Rezidor Hotel Group. TTG: As a keen marathon runner and mountain climber, where do you enjoy visiting for adventure breaks the most? The New York Marathon was a highlight in my career, and I would like to participate in this fantastic race again one day. When we talk about mountains – the higher the better! I’ll never forget my tour at the Mont Blanc. My next destination will be Kilimanjaro.
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DESTINATION KUWAIT
An ascendance of treasures Renowned as a corporate destination, Kuwait is moving into 2013 with extra vigour and resilience, aiming to prove there is more to the country, with an expansion of the leisure segment, as Eleni Henderson discovers
uwait’s tourism sector is dominated by the corporate and government segments. However, the country is also a haven for visitors from neighbouring countries for leisure breaks. In October, for example, hotel room occupancy and ARR grew by four per cent, according to Hot Stats. During this time, hotels in the country witnessed their F&B, and conference and banqueting revenues increase by more than a third, with leisure revenues also rising increase during the period. These results can be attributed to the growing leisure segment, proving there is more to Kuwait than strictly business. “Kuwait is the gateway to the Middle East,” explained general manager, Marina Hotel, Nabil Hammoud to TTG: “Although the main market is from business travellers and conferences, Kuwait does cater to the local leisure and the GCC markets.” With this increasing trend for leisure, companies are reserving their strategies to cater to this market. General manager, Hotel Missoni Kuwait, Alfio Bernardini told TTG: “Saudi Arabia is a key market for leisure, but surprisingly, Kuwaitis proved to be the main feeder market during breaks. Although Hotel Missoni Kuwait is a business hotel, we are being perceived as a leisure hotel during weekends and the summer months.” Despite the strong local leisure market, Kuwait has also borne witness to an increase from its regional neighbours for leisure, namely Saudi Arabia, Qatar and Bahrain. This was highlighted to TTG by marketing and communications executive, Mövenpick Hotel & Resort Al Bida’a, Khadija Meftah: “Our main leisure market is Saudi Arabia, but we have noticed an increase of leisure guests from other GCC countries such as Qatar and Bahrain.” As a result, hotels are attempting to lure leisure travellers to their properties during weekends and holidays. Speaking to TTG about the property’s unique selling points for leisure, Meftah added: “The hotel is perfectly located on the coastline in the heart of the city, and close to key locations such as the exhibition centre, shopping districts and downtown Kuwait. The hotel offers a private beach, five swimming pools, a fullyequipped children’s club, and we also cater to families with children with our suites and villas.” Also targeting the leisure segment is Marina Hotel, as
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DESTINATION KUWAIT Hammoud explained to TTG: "We are lucky to have a strategic location. We also have the infrastructure, for example, a beach and a health club with swimming pool facilities. “Our health club and swimming pool facilities are very much sought after. Apart from this, we are popular for our cuisines and dining facilities in our two restaurants: The Six Palms and Atlantis. As a boutique hotel, we offer privacy along with world-class service and international standards,” Hammoud continued. Describing itself as a boutique hotel, Marina Hotel reports to offer privacy to their VIP guests. “Our rooms and suites combine intimacy, comfort, exclusivity with personalised service and to detail,” Hammoud stated. “We are situated in the heart of Salmiya, and guests residing at the hotel have the convenience to shop at The Marina Mall or try out the restaurants at Marina Crescent.” Proving popular with leisure, The Regency Kuwait is experiencing popularity from GCC tourists, especially during Ramadan. This was highlighted to TTG by general manager, The Regency Kuwait, Aurelio Giraudo: “Gulf travellers like the fact that the hotel has an entire women-only wing and beachside area called the ‘Ladies’ Lounge’. Here, female guests can sunbathe, swim or dine in seclusion. Our new fitness facilities will in fact be segregated to allow these GCC guests to feel more at ease.” As well as existing facilities, Kuwait will give rise to a number of new offerings. Expected to open its doors in Q2 of 2013 is Radisson Blu Hotel Kuwait, following a complete refresh. Speaking to TTG, director of sales and marketing, Radisson Blu Kuwait, Wassim Mahdi, said: “Radisson Blu Hotel Kuwait is an upscale hotel with a beachfront location. It will cater to the top leisure sector with its close proximity to the airport, shopping and entertainment areas. New ‘And Relax’ type rooms and suites are designed for each family member with special amenities, services and facilities, including Internet access. “The all day dining Al Bustan restaurant is complete with a terrace. In addition, the following are available: the Marine Museum; Al Ghazeer wooden dhow; and the Viking Club, which includes a children’s playground, two outdoor swimming pools, an indoor Spa pool, beach area, beach volleyball and basketball court, to name but a few,” added Mahdi. True to corporate Although leisure is proving to be a lucrative sector for companies’ strategies, the corporate segment is the main source of hoteliers’ incomes in the country. General manager, Swiss-bel Hotel Plaza Kuwait, Ali Haddad told TTG: “The highest percentage of guests staying in the hotel are sourced from the corporate segment. As a result, we will target local corporate companies and companies within the region, including Dubai, Qatar and Saudi Arabia. Conferences and exhibitions take place in Kuwait throughout the year, which attracts a lot of visitors.” Others also highlighted the importance of this main feeder market to TTG, including country director of sales and marketing, Kuwait Marriott Hotels, Ahmad Shaban, who
added: “Marriott hotels in Kuwait have been well structured to handle the corporate and government markets. Both the JW Marriott Kuwait and Courtyard by Marriott Kuwait hotels have catered to the business traveller. We have a balanced mix of higher category rooms like Amiri, royal and diplomatic suites, while retaining pride in the diverse F&B outlets in the hotel. The meeting and banqueting facilities are at a par on an international level and a dedicated team of professionals is on hand to execute events of any kind.”
Business in Kuwait is strong, and the government is now stable. The business and corporate sectors are looking for added incentives when booking their stays in hotels, and with this, properties are having to refresh their offerings to gain market share in the competitive Kuwaiti market. In order to tackle this, Mövenpick Hotel & Resort Al Bida’a Kuwait has put together a number of packages, as Meftah told TTG: “We created tailor-made packages for business guests, corporate and government sectors, such as the ‘Business-savvy and bundle of benefits’ package, which includes free Internet, complimentary pressing service and late check-out options. We offer government groups full board packages, which include three meals a day, laundry service and transportation.” Along with added incentives, a new imageconscious traveller is emerging; one that looks for both added value and an experience when travelling on business. For this, Bernardini told TTG that Hotel Missoni Kuwait is ideally placed: “The hotel is an icon by itself in Kuwait; a lifestyle experience for business travellers. Corporate guests began choosing to stay at the hotel due to its facilities and services. All our rooms and suites overlook the Arabian Gulf, and we are the only hotel in Kuwait to offer a 31-inch Bang & Olufsen LCD TV in standard rooms, and a 40-inch Bang & Olufsen TV in the living room of the suites, plus a mirror TV in the bathrooms of the suites. Complimentary breakfast is offered either in the room or at the restaurant, three pieces of laundry, free of charge and complimentary airport transfers – that is what a corporate traveller is looking for.” Mixing business with comfort is also a focal point for The Regency Kuwait, as Giraudo told TTG: “We are aware that more guests in this part of the world desire value for money. It is a fallacy to think that top-end luxury hotels cannot supply this. At The Regency, we include an extensive American buffet breakfast January 15 2013
in all our room rates, and WiFi is complimentary. Moreover, our lowest room category includes facilities or amenities other chain hotels only place in suites. Furthermore, our guests paying corporate rates have access to the newly re-launched executive lounge. All these luxuries add up and guests recognise that they get much more from their hotel stay than expected – plus they enjoy themselves more,” Giraudo informed TTG. Forecast for 2013 Last year saw more hotel rooms being added to Kuwait’s infrastructure – around 1,200 new hotel rooms, which proved to be a challenge for stakeholders. “The oversupply of rooms has created a very challenging environment,” Meftah told TTG. “To meet these challenges and increase market share, we created new offers and packages, targeting international business travellers. We are considering promotional activities, incentive programmes and are teaming up with airlines and rentals to give guests an attractive deal.” Meftah stated that 2012 was a good year for Mövenpick Hotel & Resort Al Bida’a: “We achieved more than we forecasted, achieving a record breaking summer, with the highest occupancy and average room rate ever, as well as our share of corporate business. We
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are expecting 2013 to be just as good, and will focus on promoting our new meetings and events packages, as well as targeting government groups – that is why we will be adding an extra six meeting rooms early next year.” The Regency Kuwait is also expecting a bullish 2013, as Giraudo told TTG: “Despite the fact that we may see openings of new hotels, business in Kuwait is strong, and the government is now stable. We believe that The Regency’s strongest point is its insistence oninternational standards of service and quest for excellence. We shall be promoting this and the hotel’s new facilities, as well as the improved services such as the butler service and new Fitness Studio. With the largest facilities in Kuwait, our meetings and conventions are something we know we can promote to planners looking for extensive space. In late 2013, we hope to open the largest hotel exhibition space in our convention centre, just 10 metres from the hotel. Of course, this will allow us to take bigger events than before.” Added incentives and outlets are also being used to increase business in 2013, as general manager, Kuwait Hyatt Hotels, Kamal Ballout told TTG: “We hope to increase revenues by promoting our food and beverage. Following the ongoing renovations of our rooms and the expansion of our banquet rooms, along with the development of our famous 500m2 garden, we hope for a positive 2013.”
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DESTINATION KUWAIT
First quarter opening New elements for the Refreshing an icon anticipated business traveller in Kuwait
Once opened, the hotel is said to be Kuwait’s largest hotel One of the most anticipated hotel openings to grace Kuwait is the imminent arrival of Jumeirah Messilah Beach Hotel & Spa Kuwait in the city’s Messilah district. The property will be located just 10 minutes from Kuwait International Airport, and is in close proximity to Kuwait City’s business centre, ideally positioning it to welcome corporate guests. Slated for a Q1 opening in 2013, the hotel is expected to include 316 rooms and suites, along with 80 residential suites and 12 villas. Additional facilities are set to include six restaurants, along with cafes and lounges, a 3,500m2 Talise
Spa, a 200m private beach, two swimming pools and a children’s play area – set to cater to the tastes of the country’s leisure visitors. Once opened, with all of its rooms and facilities, Jumeirah Messilah Beach Hotel & Spa Kuwait is claimed to be the largest hotel in Kuwait, according to Jumeirah. In addition, the property is expected to offer extensive conference and banqueting facilities, including a showpiece 1,950m2 ballroom. The luxurious beachfront, multifacility development will also provide functional amenities aimed at catering for both leisure and business guests visiting Kuwait.
earing up for 2013 with vigour, Swiss-bel Hotel Plaza Kuwait reports that 2012 was a good year for the hotel in general, with a number of refurbishments to the rooms and suites. Speaking exclusively to TTG was general manager, Swissbel Hotel Plaza Kuwait, Ali Haddad: “The refurbishments over the summer gave the rooms and suites a modern look and friendly upgrade.” In order to meet the needs of the corporate business traveller, the hotel has added a new room category – the executive rooms. “These are designed for business travellers to facilitate their business needs in a relaxing ambiance,” Haddad told TTG. “Services including a printer, copier and fax machines will all be provided free of charge for executive guests. Also, our Executive Lounge is specially set for executive guests to enjoy daily refreshments throughout the day on a complimentary basis, as well as an area for individual meetings. Moreover, business desks with computers, LCD TVs and access to wireless high-speed Internet in all areas of the hotel complement our offerings.”
These are designed for business travellers to facilitate their business needs. According to Haddad, more visitors are expected to enter Kuwait in 2013 for both business and leisure purposes. “More projects are materialising, which will bring more business guests to Kuwait,” he added. “On the other side, we noticed a significant increase in leisure guests from Saudi Arabia to Kuwait, mostly during the holidays, school vacations and weekends. Leisure guests are attracted to the hotel due to its location and close proximity to Al Muthana Shopping Mall, Salhiya luxury complex, the beach and Souk Sharq,” concluded Haddad to TTG.
Expected to enter into the Kuwaiti tourism landscape is the recently refreshed Radisson Blu Hotel Kuwait, which was formerly known as SAS Kuwait Hotel Kuwait. The original hotel has graced the country’s shores for more than three decades, and is currently undergoing a remodelling plan, which will provide the property with a more fresh and stylish look. Speaking exclusively to TTG about the new look was director of sales and marketing, Radisson Blu Hotel Kuwait, Wassim Mahdi, who said: “The hotel’s main building is expected to open in Q2 of 2013, and will reveal new faces of the well-known and recognised outlets of Al Bustan and Peacock.” The refresh will also touch the lobby area, which will
boast marble floors, ceiling chandeliers as well as glass walls, together with various modern finishes. “Staying true to Radisson Blu brand standards, Radisson Blu Hotel Kuwait will offer three room styles: ‘Naturally Cool’, ‘And Relax’, and ‘NY Mansion House’. Business travellers will have the privilege to access Sky Lounge, an executive lounge located on the rooftop,” added Mahdi. Expected to offer 191 rooms and suites, the property will be equipped with facilities and amenities which are expected of a modern, first-class hotel. Business and leisure facilities are also expected to include a brand new 340m2 ballroom, with five adjacent meeting rooms.
The hotel’s main building is scheduled for a Q2 opening
Preserving the highest of international standards In a bid to maintain standards, Marina Hotel reports to continue investing in the enhancement of the hotel’s many services.
We constantly plan new activities to have a competitive edge. “We are currently in the process of renovating our interiors to promote the hotel even more,” general manager, Marina Hotel, Nabil Hammoud told TTG. “Technological facilities have been further upgraded in addition to other innovations in all rooms. Recently, we
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upgraded the entertainment facilities in all of our 91 rooms and are committed to providing guests with the most comfortable experience, and the highest standard facilities during their stay with us. We also constantly plan new activities and promotions to have a competitive edge with other hotels.” Hammoud added that the hotel is upgrading its meeting room facilities with high-tech equipment, as well as focusing on clients’ events. In addition, he noted: “We are committed to improving the health and well-being of our guests, and have state-of-the-art equipment at our Coral Reef Health Club, providing them with personal attention and assistance to relax and escape the pressures of daily life.” The hotel reported an occupancy of 70 per cent by December 2012, with an increase from the local Kuwaiti market.
DESTINATION KUWAIT
A position of progressive success he year 2012 was one of change for Kuwait Marriott Hotels, reports country director of sales and marketing, Kuwait Marriott Hotels, Ahmad Shaban to TTG. “The five-star, 313-room JW Marriott Kuwait hotel and the refreshing business 264-room Courtyard by Marriott Kuwait hotel completed upgrades to high-speed wireless connectivity in all rooms,” Shaban explained. “At the same time, the main buffet restaurants at both hotels kept up with the ever-changing pace of new global food presentations with the introduction of international concepts like ‘fresh food cooked to your taste’. In addition, a refurbishment project is set to be underway at JW Marriott Kuwait City in 2013. “At the Arraya Ballroom, located adjacent to the Courtyard, a ‘new level of creativity’ was introduced to offer enhanced levels of service to exceed the county’s expectations with global MICE and social event standards,” Shaban added. “This included the introduction of new glassware, chinaware, enhanced sound and lighting techniques, as well as international food presentation styles.” Shaban informed TTG that the highlight for the hotels in 2012 was the city-wide international conference in October. The Asian Cooperation Dialogue was hosted by Kuwait, leading to JW Marriott Kuwait and Courtyard by Marriott Kuwait running at full occupancy. As a result of this, business figures for the hotels improved greatly: “The whole picture changed and the numbers became brighter,” explained Shaban. “This literally impacted the whole year’s revenue.”
Settling into an extensive new phase The Regency Kuwait reports to be looking forward to a new phase of development, following an extensive renovation which will see the opening of an upscale Italian restaurant and gourmet shop within the property. “This will enlarge the choice of outlets and will allow us to showcase our international pastry chefs,” general manager, The Regency Kuwait, Aurelio Giraudo informed TTG.
Moreover, the hotel reports that it trialed a butler service in October 2012. “We are now looking to launch a new butler service for all 53 suites in 2013 as part of our upgrading of luxury services,” added Giraudo. “We shall also be introducing a new high-end brand amenity for suites, in addition to the much-loved Asprey brand.” Giraudo also told TTG that 2013 will see the opening of an expanded fitness
studio. It is these incentives which have contributed to the hotel’s increased occupancy in 2012. “We have seen an increase in occupancy of almost 10 per cent against 2011 figures,” he added. “There has been a healthy increase in revenue; but we can also say that we have extensively improved the product over the last months so that even highpaying guests will perceive better value for money.”
Gearing up for expansion
Abushaar: The upcoming year is projected to be better
Sheraton Kuwait, which is part of the Luxury Collection, has announced a number of developments to enhance its offering in Kuwait. The hotel opened its existing restaurants at the Grand Avenue, The Avenues, a shopping centre in the country. “The restaurants inaugurated include Le Tarbouche, Shahrayar, Bukhara and Al Hambra,” area director, Sheraton Kuwait, Fahed Abushaar told TTG. The hotel is also upgrading its services and facilities, beginning with the renewed
works on the lobby. “This is to give a new glowing look without affecting its magnificent marble columns, yet adding more beauty and attraction to the hotel,” added Abushaar. “The reason behind these developments comes under the hotel’s plan to expand and modernise its facilities while maintaining its spirit, history, along with the fragrance.” Moving forwards into 2013, Abushaar revealed to TTG: “The upcoming year is projected to be better with the opening of the expansion of the Four Points by Sheraton Kuwait Hotel. The significant 44-storey extension will add another 240 rooms to the existing 160-room hotel, scheduled to open in the last quarter of 2013. With this additional building, we expect to have demand on growth on the Four Points facilities due to the increase of the business travellers around the world, and Kuwait in particular.” January 15 2013
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UPDATE LEBANON Inborn resilience
Breaking the clouds Positioned on the south Mediterranean coast and gratified with all four seasons of the year, Lebanon offers year-round tourism potential; Ana Mladenovic talks to the industry and reports he ongoing strife in the neighbouring countries indisputably had a detrimental effect on the Lebanese tourism industry, a key artery of the country’s predominantly service-oriented economy. CEO, Cosmopolitan Hotels & Resorts, Elie George Saheb told TTG: “The Lebanese tourism industry has been a historically important contributor to the local economy, accounting for almost 20 per cent of the GDP, and to this day is a major source of revenue for Lebanon.” Area vice president – Erbil, Bahrain, Kuwait, Lebanon and Qatar, Rotana, Joseph Coubat confirmed: “2012 has been a challenging year for Lebanon in general and for the hospitality industry in particular. The political situation always has a major influence on the decision process, yet Lebanon stands depend-
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ant on its surrounding countries and political activity as a direct indicator; this has been reflected by the drop we had in GCC travellers mainly.” A strong belief prevails within the industry that the regional political situation is only partly to blame, as the largely negative coverage by international and regional media had played a prominent role in shunning travellers away from the country. Founder, Vent Nouveau SAL, Joseph Kanakry outlined to TTG that his key markets, mainly European, and corporate and MICE travellers from the MENA region, are largely influenced by the prevalent news broadcasting, thus the perception of Lebanon over the past year was negative. When asked about business plans for the coming year to overcome this, Kanakry underlined: “We plan to work on markets where the audience of these January 15 2013
media is close to nil.” The media coverage has affected all spheres of the country’s tourism sector, even the traditionally strong ones like medical and cosmetic tourism that have also felt a crunch in visitor numbers. Founder, Image Concept and Cosmetic Tourism Lebanon, Zeina El Haj explained to TTG: “Medical and cosmetic tourism patients were restricted to those who have been to Lebanon before and who realise that all the media hype does not reflect the day to day reality. Violence and clashes seen on TV are restricted to very small areas, remote from tourism locations.” Director, Institute of Financial Economics, American University of Beirut, Simon Neaime reassured TTG: "Despite the events in neighbouring Arab countries, Lebanon is considered to be secure and stable, people are going out, visiting the beach and skiing." ttgmena.com
The hospitality sector seems to have suffered the strongest hit, as director, sales and marketing, Radisson Blu Martinez Hotel, Rosa Bou Chaaya confirmed to TTG: “Indeed, 2012 was a tough year for the tourism sector in Lebanon. Tourism performance in 2012 for Beirut hotels has dropped by 15 per cent, as per STR, and even more for hotels outside Beirut.” She did reveal however, that Radisson Blu Martinez Hotel, traditionally relying on corporate and MICE segments, was able to maintain a steady position compared to the overall market. “I have to be thankful to our loyal accounts, who really supported us during this difficult situation, despite the fierce competition in the market.” So as to maintain its position, the property is planning to fully refurbish its Lobby Lounge, and its F&B team is working on new menus. All of its rooms underwent soft refurbishment and are expected to launch in January 2013, along with three meeting rooms. Business travel has also proved to be lucrative for Mövenpick Hotels & Resorts Beirut, according to director, sales and marketing, Maha Bourachi, who told TTG: “Due to our extensive resort and MICE facilities, flexible pricing and exclusive packages, we have actually managed to perform well within our market in view of the current situation.” She aditionaly explained that the property’s focus in 2012 has been the domestic market, both for rooms and F&B outlets. Similarly, the boutique Le Gray Beirut recorded satisfying performance as director, sales and marketing, Hilal Saade told TTG: “With all the difficulties we faced during 2012, we managed to achieve occupancy of 70 per cent, with an average rate of $330. "We continually point out our value for money approach, inspired by the needs of our demanding clientele, to whom we provide an individual service." The property is preparing packages that are set to accompany the main events in Beirut. Saade revealed that the key feeder segment for the hotel in 2012 was split between corporate and leisure markets, and with feeder destinations being Europe, USA and Dubai. Rotana’s properties in the country, namely Gefinor Rotana, Raouché Arjaan by Rotana and Tamar Rotana, have been focusing on two main segments: the corporate business travel and individual frequent travel. Coubat told TTG: “Our edge has always been in our renowned business oriented and personalised service and the true Arabic hospitality which left the business traveller spellbound. That, as well as to the great support we had from our outbound sales offices in the UAE, Cairo, Damascus, Germany, Jeddah, Khartoum, Kuwait, London, Moscow, Mumbai and Shanghai. Our strategy, in addition to our focus on the corporate segment, has been triggered by the individual traveller’s interest in smart packages – a combination of an irresistible rate with unique benefits.” He added that the company was proactively sustaining and increasing market share while focusing on employee retention.
UPDATE LEBANON Reaching out to new markets Challenging times often call for a change in approach and exploration of new possibilities. Lebanon Ministry of Tourism leads the way by targeting the existing, but also new markets. Head of promotion, Lebanon Ministry of Tourism, Mounah Fares told TTG: “The Ministry of Tourism, within its plan for lasting, durable tourism throughout the year, shall launch intensified campaigns towards new and old markets, in addition to the expatriate market which is a real emergency deposit for us. Focus will be on formerly Eastern European countries, as well as France, Italy and of course Russia.” She emphasised that the Ministry is also targeting African countries with a direct line with Lebanon, as well as the European Union, China, Iran and Latin America. She specifically pointed out Brazil, whose people, as she noted, know Lebanon and long to visit it. “The Brazilian market needs interesting tourist packages which we are currently preparing.” A slight shift in focus is also planned by managing director, Avis Lebanon, Raja Kurban, who revealed that while 2012 saw mainly Lebanese expats, Turks, Iraqis, French and Germans, in 2013 the company will be eying new markets: “The first quarter of 2013 looks difficult, but expectations for Q2 and Q3 look good. Our plan is to expand our network and invest more in local business opportunities, and develop new markets to Lebanon such as Russia and Ukraine.” He additionally noted Eastern Europe as a potential target market. Le Gray Beirut is also preparing to explore new possibilities, as Saade told to TTG: “Our plan for 2013 is to penetrate new potential markets such as Russia, Turkey and India.” Bourachi outlined that Mövenpick Hotels & Resorts Beirut already performed especially well with newly opened markets, including the Turkish market, which seems to be lucrative both in terms of leisure and MICE. Unveiling the niche While the traditional tourism sectors are seeing a slowdown, there are certain niche segments that seem to be less affected. Fares outlined to TTG: “The hotel sector was the most harmed, whereas rural tourism, in addition to the alternative tourism, health tourism and university tourism were the least affected.” When asked about which niche segments show a strong potential, she pointed out rural tourism, which includes open-air tourism and adventure tourism such as paragliding and rafting, as well as agricultural tourism. “Health tourism, religious tourism and fashion design tourism are also booming at the moment in Lebanon,” Fares confirmed . Rotana, apart from corporate and MICE markets, has been looking into the medical tourism market, as Coubat explains: “Gefinor Rotana and Tamar Rotana are mainly involved in medical tourism as they are both perfectly located next to and within short walking distance from the best hospitals in Lebanon and the region, and famous specialists clinics.” He underlined the efforts of the
Ministry to promote this sector, as well as cultural and eco-tourism, which seems to be showing great potential. Owner, Lebanese Adventure, Serge Soued told TTG: “In 2012, the eco-tourism sector was fine in spite of the bad situation in Syria that impacted the north of Lebanon securitywise. Hikes, nature sports and responsible tourism are a trend since 2010, and we fell it is a growing sector.” When asked about the country’s ecotourism potential, owner, Adventures in Lebanon, Viviane Karam underlined the importance of promotional efforts by the Lebanese Ministry of Tourism, necessary to enhance worldwide awareness of the country’s diverse touristic offer, as well as the need for collective awareness among the Lebanese people to preserve nature so as to keep it clean and attractive. Finally, she underlined the need for the enhancement of road infrastructure to eco-touristic locations and better safeguarding of neglected locations on an official level. She listed to TTG all the niche tourism segments that her company specialises in, including eco-, scenic and agro-tourism; heritage, archaeological and cultural tourism; adventure, white water and extreme tourism; sports and nautical tourism; medical and commercial travel; as well as music, religious and educational tourism. An additional strength of the country’s tourism sector are said to be its mountains, which have positioned the country as the only ski-hub in the region. Founder, skileb. com, Ronald Sayegh told TTG: “Lebanon is the only country in the region offering skiing. Climate is moderate, compared to the Alps, and ski slopes and infrastructure can be compared to medium European resorts. Lebanese food culture has reached the ski resorts, so we see tourists enjoying a variety of food ranging from Lebanese mezzeh to cheese and wine, and racquelette or fondue meals.” The sector performed well, as he remarked: “The political situation deteriorated in the early summer of 2012, so we had a great winter and were spoiled with snow. It was a near record-breaking winter in terms of both snowfalls and foreign visiting skiers.” However, he did note that there still remains a lot of room for marketing the country as a ski destination and having it represented in global ski events .
and will tackle new accounts to increase our share of the market.” With similar resilience, the rest of the industry is determined not to give up.
Despite the events in neighbouring countries, Lebanon is considered to be very secure and stable - people are going out, visiting the beach, skiing. General manager, Ramada Beirut – Downtown, Yasmine Eid Maalouf noted to TTG: “Although some experts are looking for a recession in 2013 for Lebanon, we are still expecting to reach a year end with 60 per cent and to still target a clientele looking for
a good value product. “Thus, our plans and projects for 2013 will be to be even more present in the international travel exhibitions and increase our sales trips to maintain a continuous presence and awareness of Ramada Beirut in the local and international markets.” Sayegh similarly confirmed: “We're looking positively into 2013 and early bookings, although slightly less than last year, are quite reassuring.” He revealed that on a ski agency level, the company is now offering fully inclusive packages outside the peak season at very attractive prices. Cluster director of sales, Lancaster Hotels & Suites, Samar Shamseddin was particularly optimistic, expressing her hopes and expectations to TTG: “It started with the Ministry of Tourism initiatives to attract new markets, like South America and others. As a chain building its reputation, we will also be present at international exhibitions such as WTM London, EMITT Istanbul, FITUR Madrid and ITB Berlin, in addition to targeting existing markets.” She expects 2013 to be slow in the first months, mainly due to the instability in the region and the upcoming Lebanese parliamentary elections, scheduled for the first week of June. “Second half of the year, after Ramadan, is forecasted to be high season, especially if the regional situation reaches a solution.”
Towards 2013 There is a prevailing feeling that if peace in the region is established, the Lebanese tourism sector would quickly be revived. General manager, The Mayflower Hotel, Sherif Samaha told TTG: “To be able to plan or think of investing in new ideas, you need stability and unfortunately for the time being, we do not have it. Therefore, we are not expecting much for 2013, but who knows, maybe the situation in Syria gets resolved tomorrow and this would immediately lead to Lebanon’s prosperity.” Likewise, Bou Chaaya expressed her belief to TTG: “As long as the Syrian crisis doesn’t end, the situation in Lebanon will remain the same. In terms of business, we will keep focusing on the corporate and MICE segment, January 15 2013
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ON LOCATION SOUTH AMERICA
A window of opportunity
rounded up 4.13 million foreign tourists, Brazil registered a total growth of 30 per cent that year. “The global financial crisis of 2008, which affected several key priority markets for Brazil, slowed our progress. However, since 2009, the number of foreign tourists visiting Brazil is booming.” The country’s goal is to reach 7.2 million foreign visitors in 2014, the year of the FIFA World Cup. “What is happening to Brazil is amazing. Sporting events such as the Olympics and FIFA are unique and standalone events. The whole world will concentrate on those events and everybody is interested in the values and the spirit of sport. It is a strong focus on Brazil and these events will also bring the country strong developments and economic impact. Most of the Brazilian touristic operators are already thinking about ‘post 2016’ and how Brazil may benefit from a long term impact of the two biggest world sport events,” project director, Reed Travel Exhibitions, Vincent Lhoste explained to TTG. The Embratur spokesperson further outlined: “In the long term, the goal of growth from 2009 to 2020 is 108 per cent, which means 10 million tourists. The numbers for 2011 indicate that this goal can be achieved before this milestone. For 2013, the expectation is that new records are broken in tourist arrivals, foreign exchange earnings and international events.” The World Travel Market (WTM) Latin America is in addition expected to take place in April 2013 at the Transamerica Expocenter, São Paulo. Commenting on the destination of the event, Lhoste told TTG: “This move is part of our global strategy as a global group. Reed Travel Exhibitions is already running 15 trade events worldwide and it is the first time we will duplicate the WTM brand somewhere else in the world. Latin America is part of our strategy; the show is for the whole Latin American region. We want to promote Latin America to the world and bring the world to Latin America.” The event has plans to encompass all sectors of the industry such as leisure, MICE and business travel. “We will provide exhibitors with 100 per cent of their B2B targets under the same roof during three days,” Lhoste further added. A vital city
With the variety of large-scale events heading towards the South American region, Tatiana Tsierkezou investigates the effects that these will have on the tourism industry ith the diversity of South America, this varied continent comprises of an assortment of attractions, namely Angel Falls – the world’s highest waterfall in Venezuela, the Amazon River and Amazon Rainforest, The Andes – the longest mountain range, and of course, Machu Picchu, which has been identified as one of the Seven Wonders of the World. “South America is filled with spectacular destinations because of its landscape, nature, and history. It offers a lot of amazing experiences which can be enjoyed without having a very high budget,” a spokesperson, Condor Travel, a Peruvian tour operator, outlined to TTG. “The South American tourism sector has greatly evolved. Current infrastructure now offers top hotels, restaurants and airports. In addition, the continent is well connected to the rest of the world through a large number of flights, some of them new and direct, being offered by different airline companies such as Emirates Airline, Air France, KLM, Continental, LAN and British Airways, among others.” Condor Travel additionally remarked that the region itself is prepared to welcome the ‘most sophisticated’ of tourists who are looking for luxury: “Brands like Luxury Collection, Orient
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Express and JW Marriott are also investing in new openings that are changing the experience in South America.” Leading the way One of South America’s fastest developing countries is Brazil, which finds itself in the international spotlight. The country is set to host a variety of high-profile events in the foreseeable future, which have the potential of boosting tourism numbers. These events include the 2014 FIFA World Cup – which is predicted to bring an additional stream of almost three million tourists to Brazil in 2014 and the 2016 Olympic Games. Famous for its biodiversity, the country welcomes foreign tourists visiting to enjoy the multiple attractions offered. These range from sun and beaches, sports, ecotourism, adventure, culture and business. Brazil is said to have raked in 5.43 million tourists in 2011. A spokesperson from Embratur, the Brazilian institute of tourism, exclusively explained this to TTG: “This number, above expectations for 2011, is a new record for international visitors, surpassing the highest level recorded earlier, which was 5.35 million tourists in 2005.” When compared to 2003 – which January 15 2013
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Housing two airports, the Congonhas and the international Andre Franco Montoro Airport, São Paulo is a buzzing city. Tourism director, SPTuris – São Paulo Tourism, Luciane Leite outlined this to TTG: “Formerly, São Paulo was a strictly business destination. The city is South America’s largest market and the land of opportunities in Brazil. But today, it is also a destination for whoever looks for a city that is completely connected, diverse and cultural, different from everything there is in the world and with singular experiences to offer. So because of that, tourism's profile has changed in the last few years.” Leite highlighted that the work the organisation developed played a significant role in consolidating São Paulo as the cultural capital of entertainment and culture. “São Paulo has the vocation to the culture and the events that act as a cradle for new talent and begin to produce jobs and activities that stand out not only in Brazil, but worldwide.” The city reportedly attracts tourists from the US, Argentina, Japan and a great proportion from Europe, among others. Leite revealed that, having not yet worked specifically with the Middle East and North Africa region, the city has plans in the pipeline to do so. Hosting major events such as Formula One and Formula Indy, São Paulo has a schedule of eminent events already confirmed for the coming years; a major one, formerly mentioned, is the World Cup in 2014, where it will host the opening match. The World Congress of the Rotary Club in 2015, as well as the 2016 Olympic Game soccer games will additionally be held in the city. “São Paulo is one of the candidates to host the Expo 2020; the name of the chosen city will be announced in November 2013,” Leite exclusively told TTG.
Introducing a flagship brand in the country ilton Worldwide has announced the opening of Hilton Lima Miraflores, which is the company’s first managed hotel in Peru, as well as its flagship brand’s first Hilton Hotels & Resorts hotel in the country.
a sophisticated, modern décor with Peruvian hints. Recreational facilities include a rooftop heated outdoor swimming pool, two whirlpools and a Hilton Fitness gym. The property is said to provide amenities for business travellers and events, with over
The opening of Hilton Lima Miraflores is a significant milestone in our rapid expansion across Latin America. “The opening of Hilton Lima Miraflores is a significant milestone in our rapid expansion across Latin America," noted global head, Hilton Hotels & Resorts, Dave Horton. Situated only 17km from the international airport, the new property is set to focus on genuine Hilton hospitality, providing its guests with thoughtful service standards and local aesthetics. Comprising of 207 rooms, with 44 executive rooms, 17 suites and a presidential suite, Hilton Lima Miraflores has
3,657m² of meeting space, including nine meeting rooms, a business centre and a ballroom, able to host 430 people. "This latest opening in Latin America not only speaks of our commitment to growth throughout the region, but also introduces creative local elements that demonstrate our desire to incorporate native flavour and culture in our design," said senior vice president – Caribbean, Mexico and Latin America, Hilton Worldwide, Danny Hughes.
Expanding renowned mid-market hotels in Brazil
The properties are slated to open within the first half of 2014 Marriott International has revealed plans to introduce two of its mid-market hotel brands in Brazil – the Fairfield Inn and Courtyard by Marriott. The company is set to open a Fairfield Inn by Marriott in Porto Alegre, Rio Grande do Sul, comprising of 165 rooms, as well as a 160-room Fairfield Inn by
Marriott and a 158-room Courtyard by Marriott hotel, both located in Curitiba, Parana. As the first to be introduced, the two Fairfield by Marriott hotels in Porto Alegre and Curitiba are slated to open in the first half of 2014, before the World Cup. The three properties in
the pipeline are to be developed under an agreement with owner, Prisma Engenharia SA, Aldemir Dadalt, a regional real estate development and construction company located in Joinville, Santa Catarina. Dadalt explained: “With Marriott’s undisputed preference in the Americas and its openness to adapt to the local needs, combined with our deep experience in the local hospitality market, we are confident that these hotels will do very well here in Brazil.” CEO, Marriott International, Arne Sorenson also added: “As Brazil is developing at rapid speeds, the country’s middle class continues to grow and travel more and more, needing reliable, high quality accommodations throughout the country. These three new properties reaffirm the company’s commitment to Brazil and mark the start of our aggressive growth plans in the country.” January 15 2013
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ANALYSIS SHOPPING / DUTY FREE across Europe, with the newest edition being McArthurGlen Designer Outlet Neumünster near Hamburg in Germany. Also, reflecting on strategies being put in place to accommodate travellers from abroad, director, Dubai Outlet Mall, Vishal Mahajan said: “We have multilingual customer service assistants who can converse in 12 languages with visitors; Outlet Mall brochures and all marketing communications are available in English, Arabic, Russian and Farsi.” MENA shoppers going strong
Next level attraction Exploring new countries and taking in their breathtaking sights is no longer what travelling is all about. Natalie Hami investigates the emergence of tax and duty free shopping as reasons for travel assive shopping centres and outlet villages in Europe and beyond have begun marketing themselves as shopping tourist destinations for a developing and affluent BRIC market, eager to travel to Europe in search of shopping opportunities. At the same time MENA shoppers remain steadfast in not only their unique retail offerings but their readiness to travel abroad for shopping, while travellers-on-the-go search for tax and duty free offers. Emerging BRIC shoppers Dedicated shoppers are not only flocking from the MENA region – considered the traditional market for overseas shopping, but from that of the emerging BRIC market. Euromonitor’s WTM global trends report 2012 predicts that inbound tourism from the BRICs is expected to record the sharpest growth in Europe, registering CAGRs of between five and 10 per cent over 2012-2016. The BRIC nations are embracing shopping tourism in key European destinations and the European Travel Commission estimates that Chinese visitors to Europe reserve one third of their holiday budget for shopping. The report also highlighted
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that brands like McArthurGlen and Value Retail are tapping into this growth market. Senior management – European tourism, Value Retail, Ian Stazicker exclusively told TTG about the company’s plans to open a new village in China: Suzhou Village. “All of our focus is on China in terms of a new village opening in early 2014,” he said, highlighting its high quality and uniqueness. He added, reflecting on the fact that they are focused very much on the MICE market: “It’s near a convention centre which is an additional attraction.” Value Retail currently has nine luxury outlet shopping villages across Europe. Chief operating officer, McArthurGlen, Stéphane Labelle reiterated a similar sentiment to TTG about the significance of the BRIC market: “We have seen sales to non-EU shopping by tourists surge by more than 60 per cent in the first ten months of 2012 – a reflection that travellers from the world’s emerging markets tend to be very brand-conscious and love shopping when they go on holiday. “We have a global network of sales and marketing representatives in Brazil, Russia, China and South Korea, as well as a PR representative in the Middle East,” Labelle added. McArthurGlen have 21 designer outlets in eight countries January 15 2013
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Despite focus on the emerging BRIC market, the MENA region continues to be a main market for shoppers both looking for unique offerings within the region and beyond, especially with a number of new developments on the way such as Yas Mall in the UAE and Madina Mall in Saudi Arabia, among others. Senior director – asset management, shopping malls, Majid Al Futtaim Properties, Fuad Mansoor Sharaf told TTG: “Over the years, we have seen an increase of visitors at Mall of the Emirates from within the GCC – notably from Saudi Arabia and Qatar, who are attracted to Dubai’s proximity and broad shopping and entertainment opportunities.” Mall of the Emirates has a number of offerings such as two luxury precincts dedicated to high end brands; Fashion Dome and Via Rodeo, housing over 80 popular brands, as well as more than 90 international dining options such as IHOP, Tribes and The Cheesecake Factory. Mahajan explained to TTG Dubai Outlet Mall’s unique offering, highlighting that it was simply down to the fact that everyone likes purchases that are pocket-friendly: “We are targeting everyone from Dubai residents to tourists. Everyone likes bargains so we serve to the whole community.” He added: “At Dubai Outlet Mall, visitors are well educated with the outlet concept and look out for more value and the best bargains. We also offer shuttle services to most hotels in Dubai and Sharjah. “We reach out to the public by innovative marketing initiatives through traditional means of marketing to the most current social media, public relations tools, strong tourism activities and participation in all government festivals.” According to Stazicker, Value Retail is taking the process one step further by relaunching their online travel system to enable shoppers to not only book how they get to the village but also book to go to other attractions at the same time. Focusing on the MENA region, Value Retail are also dealing with a number of travel trade partners including Al Rais Travel/Holidays (UAE) and Regency Travel (Qatar). Recent data regarding the Q3 tax refunded sales figures from across all nine villages indicates that the Middle East is now ranked second in terms of overseas consumers across the villages, which is a move up in position from the last quarter. Duty free: still reeling in travellers It has become clear that shopping is no longer confined to shopping centres and outlet villages, but these days travellers-on-the-go are also looking out for bargains, and more specifically, tax and duty free retail. Dubai Duty Free (DDF) in particular has been showing good sales figures for 2012, regardless of the economic crisis. “In terms of our retail sales, we have not been adversely affected by the global economic downturn, in fact our sales have grown year on year and that continues to be the case,” executive vice chairman, Dubai Duty Free, Colm McLoughlin told TTG. In fact, DDF reported an 11 per cent increase in its ten months sales compared to 2011. “The growth in sales can be attributed to a combination of things and of course the growth in passenger traffic through the international airport is a contributor, but we have done a good deal to drive passengers to shop in our retails operation,” added McLoughlin. “We have also worked more closely than ever with our suppliers to look at exclusive and retail first offers," he stated.
ANALYSIS SHOPPING / DUTY FREE
DDF set for further expansion
Energy efficient tax and duty free store
Crossing the ocean into Canada
orld Duty Free Group has received the Champion of Champions accolade at the Green Apple Awards for Environmental Best Practice, it revealed. The Group scooped the award, which recognises the best overall venture across all categories, for its pioneering development of an energy assessment model for concession based retail organisations. In addition, the project won the Retail Green Champion award.
Dubai Duty Free has a plethora of quality products on offer for travellers passing through Dubai International Airport Dubai Duty Free (DDF) has announced that its Concourse A is set to open in the first quarter of 2013. “This will provide Dubai Duty Free with a further 8,000m2 of retail space,” executive vice chairman, Dubai Duty Free, Colm McLoughlin exclusively told TTG. He added: “By that time, the capacity at Dubai International Airport (DIA) will
grow to 75 million. By 2020, the capacity at DIA will grow to 95 million passengers, and our retail operation will span all four Terminals covering around 34,000m2. DDF opened for business on December 20, 1983 and over the past 29 years has grown to become one of the world’s largest airport retailers with a turnover of $1.46 billion in 2011.
We are honoured to have been recognised as the Champion of Champions. The Group developed a unique new model for assessing energy consumption in concession retail spaces, allowing them to deliver environmentally friendly stores for their airport partners. The case study used for the Green Apple Awards was World Duty Free Group’s walkthrough tax and duty free store in Birmingham Airport. Senior construction and design manager, World Duty Free Group, Andy Smith explained: "We are honoured to have been recognised as the Champion of Champions and to have received the Retail Green Champion award."
Symbiosis of shopping and tourism moves forward Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) has launched an industry development committee (IDC) for the retail sector, in a bid to connect the sector more with Abu Dhabi’s overall tourism proposition. The committee, made up of representatives of 14 leading retail operations, met for the first time recently to
begin talks on identifying issues impacting the industry in the UAE capital as well as strategies to mesh the sector into Abu Dhabi’s tourist offering. Quality and performance manager, TCA Abu Dhabi, Mohammed Al Dhaheri said: “Retail plays a key role in enhancing the visitor experience, particularly for
Al Wahda Mall is one of the shopping centres with representatives on the industry development committee
McArthurGlen Designer Outlets offer designer brands with allyear round discounts McArthurGlen Group has revealed that it is expected to begin building in 2013 its 22nd McArthurGlen Designer Outlet in Vancouver, Canada. According to chief operating officer, McArthurGlen, Stéphane Labelle this is the first Outlet outside of Europe, which is to be located just three minutes from the airport by SkyTrain.
“This is particularly exciting given the importance of Vancouver International Airport for key Asian routes and the rise globally of airport retailing,” said Labelle. Labelle also highlighted that the Group’s most recent Outlet, McArthurGlen Designer Outlet Neumünster near Hamburg has met with great acclaim by shoppers on a global level.
Combining relaxation with retail therapy in Indonesia
some of our key emerging markets such as India, China and Russia.” Al Dhaheri is also chairing the Authority’s retail IDC. He added: “We hope by working more closely with the sector we will ultimately deliver an enhanced yearround experience for visitors and a more co-ordinated approach to festival offerings.” Abu Dhabi’s retail sector is fast developing with the recent opening of The Avenue at Etihad Towers, the UAE capital’s first, standalone, high-end shopping destination as well as Yas Mall, scheduled for opening in early 2014. The IDC’s membership includes representatives from Marina Mall, Al Ain Mall, Bawadi Mall, Al Wahda Mall, Bawabat Al Sharq and Abu Dhabi Mall, among a host of others. “Other major and niche projects are in the pipeline which the destination will be able to successfully leverage on,” noted Al Dhaheri. January 15 2013
Sheraton Hotels & Resorts has announced the opening of the Sheraton Bali Kuta Resort on Kuta Beach, Bali. Owned by PT. Indonesian Paradise Island, the Sheraton in Bali is part of beachwalk – a luxurious shopping destination, presenting over 200 retail outlets in an open-air style and designed architecture inspired by the design of Bali’s rice paddy field. Global brand leader, Sheraton Hotels & Resorts, Hoyt Harper commented: “Bali is a perfect fit for the Sheraton Brand, being an international holiday destination that is well known globally – Bali is one of the world’s gathering places.” Regional vice president - Southeast Asia, Starwood Hotels & Resorts, Chuck Abbott noted: "We are delighted to welcome our iconic Sheraton brand to Bali. The opening of Sheraton Bali Kuta Resort sets Starwood on track to become the hotel management company with the largest number of brands represented in Bali." General manager, Sheraton Bali Kuta Resort, Dario Orsini exclusively told TTG: “It is aimed at the family market, but also surfers or shopaholic travellers. With over 200 luxurious retail shops, beachwalk and Sheraton has much to offer.” Sheraton Bali Kuta Resort offers 203 guest rooms and suites ranging from 46 to 265m2, fitted with signature Sheraton Sweet Sleeper Bed as well as featuring a ttgmena.com
spacious private balcony with views of the Indian Ocean or the resort’s signature social courtyard. The Resort also features a signature two-story Oceanic view presidential suite and private sundeck lounge.
We are delighted to welcome our iconic Sheraton brand to Bali. For dining options the Resort features three dining venues – the all-day dining Feast, along with Bene and the Lounge. Guests looking to keep fit can do so at Sheraton Fitness by Core Performance with lifestyle designed training programmes. It also makes available nine flexible event spaces – including a 700m2 ballroom that is divisible and supported with an underground parking facility capable of hosting more than 2,000 vehicles, along with meeting space equipped with wireless high speed Internet access. The Resort is located at the heart of Pantai Kuta and just five kilometres away from Bali Ngurah Rai International Airport (DPS).
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PEOPLE ON THE MOVE
IHG has announced the appointment of Phil Broad to the position of vice president – Asia, Middle East and Africa (AMEA), food and beverage, and the relocation of vice president, global brand marketing, InterContinental, Simon Scoot to Bangkok. Broad, also to be based in Bangkok, is to head the region in which F&B makes up approximately 40 per cent of IHG’s revenue. He will be in charge of driving performance
vice president, global brand marketing
and profitability across the group’s portfolio, developing the organisation’s existing F&B operators and leaders, and overseeing concept design and development – an area in which he specialises. Scoot’s relocation brings him closer to the hub of the brand’s growth, as Asia Pacific and the Middle East house more than half of the InterContinental global portfolio and 83 per cent of its pipeline.
director of sales & marketing
Bonnington Jumeirah Lakes Towers has welcomed Laetitia Pardo as director, sales and marketing. She brings with her over 14 years of experience in the hotel industry, having worked for Savoy Hotel and St Martin’s Lane Hotel, in London, Dolce Hotel & Resorts, Sofitel and Hilton in Belgium and Greece. Her first post in the Middle East was in 2011 as associate director, sales, at Atlantis The Palm, Dubai.
Mövenpick Hotel Deira
vice president – AMEA, F&B
Purnima KP
Laetitia Pardo
Bonnington Jumeirah Lakes Towers
InterContinental Hotels Group
Phil Broad & Simon Scoot
director of sales and marketing
Mövenpick Hotel Deira has recently appointed Purnima KP to the position of director of sales and marketing. She brings to her new post almost two decades of experience in the region, having held positions in Oman, Yemen and the UAE. She is now to be responsible for overseeing the full spectrum of the property’s sales and marketing, as well as communications activities.
If you have recently been promoted or appointed key staff, please contact us...
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head OF STRATEGY Middle east & Africa Stuart Laird-Smith has been appointed as head of strategy – Middle East and Africa for Travelport. Before joining the company, Laird-Smith spent four years with South African Airways (SAA) as head, commercial and operations finance, and has acted as chairman of IATA’s joint Travel Agency and Airline Group in Southern Africa. In his new role, he will work with Travelport partners, including travel agencies, airlines, and others.
January 15 2013
Emaar Hospitality Group
cluster general manager Kevin Brett is the new cluster general manager of Jeddah Hilton and Waldorf Astoria Qasr Al Sharq. He has 31 years of experience in the industry, including the mid- and luxury hospitality markets. He is to manage all operations of Hilton and Waldorf Astoria hotels in the city, and focus on enhancing their presence and profile. Brett has international experience in numerous senior management posts.
Riad Haidar & Spencer Lee Black
Stuart Laird-Smith
Travelport
Jeddah Hilton, Waldorf Astoria
Kevin Brett
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Director of F&B
Emaar Hospitality Group has appointed Riad Haidar as director of F&B, and Spencer Lee Black as executive chef for Al Manzil and Qamardeen Hotels. Haidar joins the two properties from the position of director of F&B at The Address Dubai Mall, where he was in charge of 10 F&B outlets, including meeting facilities and 156 staff. He has also worked in France, Switzerland and the UK. He will be responsible for eight culinary outlets within both hotels.
executive chef
Lee Black joins Al Manzil and Qamardeen Hotels from Al Murooj Rotana Hotel, where he oversaw the hotel’s five restaurants, pool bar, room service, executive club and banquet operations. He has over two decades of experience, having worked in Dubai at properties such as Mövenpick Jumeirah Beach, Grosvenor House West Marina Beach and Le Royal Beach Resort and Spa in Dubai. He has also worked in the US, Thailand, Cambodia and Myanmar.
TATOS
[ A page exclusively for regional and international TATOs ]
DEALS OF THE MONTH
UAE shopping package
AGENT SPOTLIGHT... Saad Travel & Tourism Co. announced that it is looking to increase its focus on marketing, update tariffs received from suppliers and hotels, and provide precise product presentations to all clients in 2013. It is to also visit local clients, suppliers and airlines to strengthen business relationships. General manager, Saad Travel & Tourism, Delijan Fahad Aldelijan revealed to TTG that the company is looking at new offers and destinations: “The UK is going to ease visa regulations for GCC citizens very soon, and we are going to tap into this opportunity with our GCC market by creating a more attractive and competitive price for tourists and businessmen to travel to the UK.” Apart from the UK, the company offers fresh destinations in neighbouring countries, and Aldelijan noticed potential in new markets such as Doha, Abu Dhabi, Turkey, USA and the Maldives. As for domestic travel, the company specialises in religious pilgrimage services and the leisure segment, and it is also providing medical travel services, both domestically and internationally.
JW Marriott Hotel Dubai, Dubai Marriott Harbour Hotel & Suites and Courtyard by Marriott Dubai Green Community launched the ‘Shopping Escape’, valid from January 3 to February 3.
Cyprus weekend packages Cyprus Tourism Organisation (CTO) unveiled its ‘Cyprus, Short Escapes, Great Discoveries’ offer featuring weekend packages, valid until May 5, 2013 for Nicosia and June 30 for other cities.
Organic wellness resort The Chateau Spa & Organic Wellness Resort, Malaysia has announced an offer, valid until March 31, 2013, which includes luxurious accommodation, daily meals, fitness, wellness and nutrition consultations, and a range of spa treatments.
Saad Travel & Tourism reveals that it's looking to expand its destination portfolio
NEWS ROUND UP JacTravel JacTravel, UK-based travel wholesaler, has launched a new office in Dubai, on the sixth floor of Emirates Towers Hotel in early December. The outpost is to be led by the newly hired contracts manager, Taoufiq Abouchadi.
flydubai flydubai has announced the signing of a billing and settlement plan (BSP) agreement with the International Air Transport Association (IATA) and Hahn Air, enabling more travel agents to access its low-cost flights.
Hyatt Hotels Corporation Hyatt Hotels Corporation has entered into an agreement with Destinations of the World (DOTW). The deal is to enable 150,000 DOTW customers to connect to dynamic rates and the inventory of all the Corporation’s brands.
January 15 2013
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PICTURE PERFECT 1. Tilal Liwa Hotel
Tilal Liwa Hotel celebrated the Al Dhafra Camel Festival.
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2. Holiday Inn Dubai -
Al Barsha Staff memebers of Holiday Inn Dubai – Al Barsha celebrated the brand's 60th anniversary.
3. Yas Marina Circuit Over 200 staff gathered at the Yas Marina Circuit with a Formula Yas 3000 to highlight the UAE’s 41st anniversary.
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4. Jebel Ali Golf Resort Professional golfers Michelle Wie and Lexi Thompson spent time at Jebel Ali Golf Resort for the Omega Dubai Ladies Masters.
5. Qatar National Convention Centre (QNCC) The Sahara Project served the first desert- grown cucumbers to UN delegates of the COP 18 event in Doha.
Picture perfect
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January 15 2013
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A visual tour of recent events in the industry
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With the feedback of social media followers, we learn more about their interests.
Ras Al Khaimah Tourism Development Authority (RAK TDA) revealed that it is working on a booking engine for its Facebook page, envisaged as a sales tool for hotel packages and promotions. “With the feedback of the worldwide fans or followers on social media platforms, including Facebook, we learn more about their interests, hobbies and activities. This enables us to accommodate their needs with the various activities that we showcase on our page. "One important aspect of social media, especially Facebook, is the ‘share’ button, where fans of the page share posts to their pages and work as our destination ‘ambassadors’ among their Facebook friends," he added. RAK TDA is active in promoting the emirate on social media channels such as Facebook, Twitter and YouTube.
To find out more about TTG MENA’s social media activities, visit us on Facebook, Twitter and LinkedIn TTG MENA POLL Question We asked: With the current boom in mobile apps, are you more inclined to purchase a smart phone?
50%
said they already own a smart phone For more poll questions, competitions and much more, like us on Facebook, connect with us on LinkedIn and follow us on Twitter
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Emaar Properties announce SkyCollection residences Accor signs agreement for Suite Novotel Riyadh Olaya EMITT 2013 reveals strong sponsorship JW Marriott Marquis Hotel Dubai recognised as world’s tallest hotel Yas Waterworld Abu Dhabi reveals opening date
ISSUE FEBRUARY 1
DESTINATION QATAR • UPDATE OMAN • ON LOCATION INDONESIA • ANALYSIS SPAS • SPOTLIGHT VIETNAM January 15 2013
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