Middle East & North Africa
FEBRUARY 1 | 2013 ISSUE 247
Interview
Distinguished success
CEO, Value Retail, DesirĂŠe Bollier VIEW Page 11
Update Oman Thriving MICE destination VIEW Page 20
On Location Indonesia
Enhancing its MENA offerings VIEW Page 22
PAGE 12
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A LETTER FROM...
CONTENTS > YOUR GUIDE
Advancing Forward
02 News Regional and international news from the travel trade industry. 04 Exhibition Calendar A breakdown of the industry's important events and exhibitions. 11 Interview CEO, Value Retail, Desirée Bollier. 12 Destination Model of stability, Qatar demonstrates how it can be exemplified in the region. 28 People on the move Find out the latest appointments and promotions in the region. 29 TATOs Focused news for travel agents and tour operators from around the world. 30 Picture Perfect A visual tour of recent events in the industry. 31 Social Hub An outline of social media activity in the MENA region and beyond.
Aircraft producer reports a strong 2012 Boeing has revealed that it recorded 1,203 net commercial aeroplane orders in 2012, marking the second-largest number in its history. The company delivered a total of 601 aeroplanes and its pending commercial aeroplane orders stood at 4,373 at the end of 2012 – the most in company history. "Our employees rose to the challenge of executing several production rate increases in 2012 — a truly remarkable performance," said president, Boeing Commercial Airplanes, Ray Conner. "Increasing our deliveries by 26 per cent allowed us to put more aeroplanes into the hands of our customers and grow our customer base by offering the best products and services." Boeing’s 737 programme set a record for orders for any Boeing model in a single year with 1,124 net orders, while the 737
MAX recorded 914 of those, bringing its total number of orders to date to 1,064. The Next-Generation 737 set a record with 415 deliveries, and it saw its 10,000th order during the year. As for the wide body market, the year ended with 11,787 deliveries to seven customers by December 2012. To date, a total of 49 787s have been delivered to eight customers. The 777, which saw 83 deliveries and had surpassed 1,000 since its launch, won 68 net orders. The 747-8 Intercontinental and Freighter, with 31 deliveries, have received positive reviews from customers and are performing as expected. "As we look ahead to 2013, we're focused on meeting our customer commitments by increasing production rates and delivering high-quality, reliable products and services," said Conner.
ith the lull of the festive period over, we at TTG MENA are frenetically working on several exciting new projects for 2013. At times like these it doesn’t always feel like there are enough hours in the day, but one place which I recently visited really impressed me with its on-the-go, sleepless pace – Dubai. Before encountering the much lauded emirate for the first time, I had been pre-warned that it encompassed a restless, larger–than-life experience but I was still astonished and amazed by its liveliness. Offering world class shopping at midnight, ice skating at breakfast, diving with tropical sharks during lunch and the chance to soak in awe inspiring panoramas from the world’s highest vistas at dusk, there wasn’t a moment to catch my breath in Dubai. Dubai arrests the senses – the heat, the noise and surprisingly the fragrances. Between gawping at the sprawling, lofty metropolis unfolding before me and basking in the bustle, I was overwhelmed by the profusion of exotic and intoxicating aromas. Each property visited on my business trip evoked a distinctive perfume which has become imprinted on my memories of the place. As I became more familiar with Dubai’s hospitality and tourism sector, it was heartening to meet people in the industry revelling in the city’s continued evolution. Dubai’s travel sector is in the process of expanding even further with a number of upcoming developments and top hotel brands opening. For the travel industry, transmitting and conveying this enthusiasm for a destination to inbound markets is vital. And in this issue, we discovered that destinations such as Oman and Vietnam have flourishing MICE sectors due to the promotion of their natural diversity and attractions. Domestic, international and Middle Eastern markets for both the leisure and business sector are flocking to these countries to sample the array of touristic offerings. Meanwhile we report that Indonesia is welcoming the Middle Eastern market and gearing up for ATM. We also focus on the MENA powerhouse of Qatar which continues to successfully evolve and grow its appeal through healthy competition. Another project which the team at TTG is proud to highlight is our TTG Balkans online platform with which we have been busily advancing with all the latest news and developments for the travel and tourism trade in South eastern Europe. As the first month of the year recedes, we’re raring to keep the momentum going – Dubai style. We hope you share our eagerness for an equally active February.
It was heartening to meet people in the industry revelling in the city's continued evolution. Naomi Leach Media Reporter
Boeing received 1,203 commercial aeroplane orders and increased deliveries by 26 per cent
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NEWS
The Palm Jumeirah welcomes a new luxury resort opening
Exhibition Calendar FEBRUARY 10-12 Routes America, Colombia www.routesonline.com/events 2013
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FEBRUARY 27-28 MICE Arabia Congress Doha, Qatar www.mice-arabia.com/ • 2013 MARCH 6-10 2013
ITB Berlin, Germany www.itb-berlin.de/en/ • •
MARCH 17-19 2013
Routes Asia, Mumbai, India www.routesonline.com/events/ •
MARCH 19-21 2013
CONFEX, ExCel, London www.international-confex.com •
MARCH 20-23 2013
MITT, Moscow, Russia www.mitt.ru •
MARCH 25-27 2013
GIBTM, Abu Dhabi, UAE www.gibtm.com •
APRIL 23-25 2013
WTM Latin America, Sao Paulo, Brazil www.wtmlatinamerica.com/ •
• TTG Middle East & North Africa will be available at these shows • ttgmena luxury will be available at these shows
IFA Hotels & Resorts announced the opening of its inaugural property in Dubai, the $330 million, five-star Fairmont The Palm. Reported to be the only operational resort situated on the trunk of the Palm Jumeirah, the new property is located near to Dubai's key leisure and business districts, major city landmarks, the Burj Khalifa, in addition to the Dubai Mall. Head – Middle East and Africa, Jones Lang LaSalle Hotels, Gabriel Matar outlined: “We expect to see Fairmont The Palm command a premium of up to 70 per cent versus the city centre hotels. That figure takes into account the hotel’s location, its 460m of beachfront, 381 balconied guestrooms, 2,200m² of meeting and conference facilities, 1,600m² spa, amenities, seven food and beverage outlets and expected service levels.” Designed by DSA Architects International, the property features two presidential suites, outdoor leisure facilities with four swimming pools and more.
The resort features 381 balconied guestrooms, meetings and conference facilities and a spa
Cyprus development anticipates Four-star property set to arrival of first yachts launch in Ajman aving welcomed its first residents to its Nereids Residences in January, Limassol Marina, Cyprus is expecting the arrival of its first yachts in March. Berth launch rates have reportedly been revealed and 650 berths are set to house yachts from eight metres to 115m, with access to fresh water, electricity and a fibre optic network providing high-speed broadband, wireless Internet, telephone access and more. There are also plans for a fuel station and shoreside technical facilities. The brand new Nereids Residences boasts luxury apartments, in addition to penthouses comprising of a communal swimming pool and sea views. The Limassol Marina consists of 248
residences – penthouses, apartments and exclusive villas, offering direct access to the beach or private berths for yachts of up to 60m attached to their garden. These are set to be completed in stages throughout 2013 and 2014. The area surrounding the project and the old historic centre of Limassol are also due to be upgraded during the next year. In parallel to the construction of Limassol Marina a number of other key developments are expected to take place. With shareholders including Cybarco, Francoudi & Stephanou and Joannou & Paraskevaides, among others, Limassol Marina is said to be worth $456 million and is being brought to fruition by Limassol Marina Ltd.
Limassol Marina's 650 berths are expected to offer yachts access to fresh water, electricity, high speed broadband and wireless Internet, telephone access plus much more
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The new property is aiming to position Ajman as a preferred leisure tourist destination
R Hotels has recently introduced Ramada Beach Hotel Ajman, a four-star property set to boost the tourism industry in the Ajman emirate, while positioning it as a preferred tourist destination for leisure travellers. The property, situated on Corniche Road, provides 107 rooms and suites, and has been designed as an option for both business and leisure travellers, as well as for the German and Russian markets – both reportedly important international markets for the property. ttgmena.com
General manager, Ramada Beach Hotel Ajman, Iftikhar Hamdani also remarked: “The location is very convenient and the facilities are ideal for families looking for a weekend getaway, couples on a romantic sojourn or guests wanting to escape the bustle of city life. We hope to continue to attract new markets for this property and sustain the current markets that we serve.”
The location is very convenient and the facilities are ideal for families. “Ramada Beach Hotel Ajman will offer our valued guests excellent service and top-class facilities that they will also find at Ramada Hotel & Suites Ajman and Ramada Downtown Dubai,” explained executive director, R Hotels, Sumair Tariq.
The hotel is due to offer spacious suites and rooms, most with private balconies and sea views. Other facilities include a conference room, gym, swimming pool, sauna, steam room and spa, as well as a Flavours Restaurant.
NEWS
Dubai and Saudi Tokyo to introduce luxury hotel Arabia enhance links brand in 2014
The airline already serves seven destinations in the country flydubai has expanded its network in Saudi Arabia with the introduction of twice-weekly flights to Ha’il, located in the northwest part of the country, set to launch on February 13, 2013. CEO, flydubai, Ghaith Al Ghaith said: “As we remain committed to better serve the Saudi market, we are grateful to the authorities for their continuous support of flydubai. The start of this service reaffirms our commitment to serve regional
Hyatt Hotels Corporation has announced an agreement to launch Andaz Tokyo, the first Andaz hotel in Japan. Expected in mid-2014, Andaz Tokyo is due to be located in Toranomon. Vice president, urban development, Mori Building, Kazuhiko Yamamoto said: “With its central location between the high-rise district of Shiodome and the Akasaka and Roppongi areas where many multinational
corporations are located, Toranomon is a vital hub for Tokyo’s further development as a global business centre.” The hotel is to occupy eight floors of a 52-storey tower, now under construction. It is to feature 164 rooms and suites; a spa, infinity pool and fitness centre; and restaurant facilities, including an open bar, all-day dining venue and event space with outdoor seating on the penthouse level.
Toranomon is a vital hub for Tokyo’s further development as a global business centre.
airports with direct flights to Dubai.” Flight FZ885 is scheduled to depart Dubai on Wednesdays at 15:10 and Fridays at 19:35, arriving in Ha’il at 16:40 and 21:05 respectively. Flight FZ886 is to depart Saudi Arabia on the same days at 17:40 and 22:05, landing on Wednesday at 20:40 and Saturday at 01:05. flydubai already serves Riyadh, Jeddah, Abha Yanbu, Dammam, Gassim, Tabuk and Taif, in addition to Ha’il.
Property makes Istanbul debut yndham Hotel Group has launched its TRYP by Wyndham hotel brand in Turkey with the opening of TRYP by Wyndham Istanbul Taksim. Senior vice president, Wyndham Hotel Group, Rui Barros outlined: “The introduction of this cosmopolitan brand to the country helps expand our presence in this vital market while also providing travellers with the desirable blend of high-quality accommodation, city-centre convenience and customer-centric ‘Own the City’ culture that differentiates TRYP by Wyndham.”
This brand provides a blend of high-quality accommodation, convenience and customer-centric culture. The property's 108-rooms feature complimentary wireless Internet access and flat screen televisions. Hotel amenities include a fitness centre and two fully equipped meeting and event rooms with a capacity to hold 70 persons. TRYP by Wyndham Istanbul Taksim is owned and operated by Tunç Otelcilik Limited Sirketi, which additionally operates the recently opened 102-room Ramada Hotel & Suites Istanbul Atakoy. The 10-storey hotel is located in the heart of the city, in Taksim, and joins TRYP by Wyndham’s 73-strong portfolio in Europe, the Middle East and Africa. February 1 2013
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NEWS
Forum organiser Brand launches two reports a record year Deira properties With more delegates attending its World and Regional Route Development Forums than ever before, Routes has recently identified 2012 as a record year.
Vice president, Routes, David Stroud outlined: “More people in the industry and beyond have grasped the strategic role that air services play, not just for
More people in the industry and beyond have grasped the strategic role that air services play. Over 5,500 delegates attended seven worldwide events organised by routes throughout 2012. Promoted as ‘the must attend events of the year that shape the world’s air services,’ these forums focus on aviation route development.
the aviation sector, but for regional and national economies. With over 15,000 face-to-face meetings taking place at World Routes, we offer the fastest and most efficient platform for everyone involved in creating new air links.”
Revealing diverse 2013 destinations
otana, the hotel management company, has recently announced the official opening of its two properties, Al Ghurair Rayhaan and Al Ghurair Arjaan by Rotana in the centre of Deira, Dubai. Bringing the total number of Rotana establishments in Dubai to 15, the two new hotels reportedly represent the company’s largest ever room inventory in a single project, adding 620 rooms to Rotana’s Dubai portfolio – 428 rooms at Al Ghurair Rayhaan by Rotana and 192 apartments at Al Ghurair Arjaan by Rotana. Rotana's total room inventory in the emirate comes to 3,795. Executive vice president, Rotana, Omer Kaddouri commented: “Arjaan by Rotana combines Rotana’s service excellence and deep knowledge of the Middle Eastern market in a first-class residential hospitality product. Arjaan Hotel Apartments are designed to close the gap between hotel and home.” The two hotels comprise of four F&B venues, the Zen the spa by Rotana concept – featuring a total of eight treatment rooms, separate male and female services and a steam sauna, as well as a wide variety of wellness treatments. Aditionally both hotels are within easy reach of Dubai Airport and one of Dubai Metro’s largest stations–Union, offering access to the city’s two metro lines.
Providing travellers with a variety of destinations to choose from, Crystal Cruises has unveiled its top 10 fresh travel opportunities for 2013. The cruise line is allowing its guests the opportunity to visit historically significant, naturally extraordinary and culturally diverse countries and landmarks which include: Málaga, Spain featuring diverse architecture and history; a voyage
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through New England to Canada; Yalta, Ukraine; a hike through the Dragon’s Black Tail, Hong Kong, China; a visit to Lillehammer, Oslo, Norway; Sainte Agnès, France; Edinburgh, Scotland; a look at modern art in St Petersburg, Russia; a birds-eye view of Italy’s second oldest city from a hot air balloon in Padua; and finally a trek across the Icelandic lava fields on horseback in Reykjavík, Iceland.
Facilities, operation and communications of both properties are to be integrated Meliá Hotels International has announced a joint venture with Katmandu Group and Producciones de Parque – its operating company, set to create a themed destination resort experience, Sol Katmandu Park & Resort. Joining the Magaluf Park Hotel and the Katmandu Park, the new property is set
to include the integration of all facilities, operations and communications of both businesses. The agreement followed Meliá Hotels International’s plans to reposition Magaluf as a superior quality tourism destination. During 2012, the company began the Calviá Beach Resort project which plans to reform four beachfront hotels and create new brands and lifestyle leisure experiences. Vice chairman, Meliá Hotels International, Gabriel Escarrer commented: “After a first phase which focused on leisure options and the lifestyle beachfront hotels created by Meliá, our company trusts that the new Sol Katmandu Park & Resort will continue to make Magaluf an even more attractive destination for all visitors.”
Museum construction Inaugurating a to commence dedicated concourse Tourism Development and Investment Company (TDIC) has recently awarded the construction of the Louvre Abu Dhabi to Arabtec-led joint venture with Constructora San Jose SA and Oger Abu Dhabi LLC, following a highly competitive tendering process. Expected to open in the Saadiyat Cultural District in 2015, Arabtec and its partners are schedueled to begin construction immediately and the museum’s concrete frame is predicted to be completed by Q1 of 2014.
With the top 10 unexpected destinations, Crystal Cruises is offering its travellers unique experiences to culturally diverse regions
Joint venture to create themed resort
The awarding of this contract confirms Abu Dhabi’s commitment in developing iconic museums. Commenting on the $600 million project, chairman, Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi), HE Sheikh Sultan bin Tahnoon Al Nahyan declared: “The awarding of this contract confirms Abu Dhabi’s commitment in launching iconic museums in the Saadiyat Cultural District, aimed at transforming the emirate into a hub of world cultural exchange.” The new attraction is reportedly set to encompass 9,200m² of art galleries. The 6,000m² Permanent Gallery is expected to house the museum’s permanent collection of the most ancient to contemporary art works from different civilisations. February 1 2013
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Emirates Airline recently achieved the inaugural departure of an A380 flight from the new and purposebuilt A380 concourse at Dubai International Airport. Concourse A, which is part of the airport’s Terminal 3 complex, is reported to become the ‘home of the Emirates A380’ from which passengers will be able to connect to more than 20 Emirates A380 destinations around the world, including A380 flights to Europe. The departure of flight EK003 to London Heathrow marked the start of flights
from four gates which opened at Concourse A. This also forms part of continued operational trials in order to ensure a flawless passenger experience before it officially opens and becomes fully operational during Q1 of 2013. The concourse, which consists of 528,000m2 spread across 11 floors with the capacity to handle 15 million passengers a year, has been designed to offer a seamless experience in terms of convenience and choice of facilities. It also provides a dedicated hotel floor.
Emirates Airline’s A380s are to be housed at the new Concourse A at Dubai International Airport
NEWS
New hotel marks growth eastwards
Macadie: It features Marriott Hotels and Resorts' facilities for business travellers Marriott Hotels & Resorts has announced its continued growth in China with the opening of The Shanghai Marriott Hotel Pudong East. The property, located in the heart of Pudong, features 323 rooms and suites with scenic views of a park, lake or canal of the surrounding area. It also offers 1,705m2 of banquet space, including a 655m2 divisible
ballroom, along with 10 function rooms. Guests can experience a number of amenities ranging from a fitness centre, an indoor heated swimming pool, Jacuzzi, steam and sauna. For dining options, The Shanghai Marriott Hotel Pudong East presents Man Ho, Casalingo, Pudong City Bistro and The Lounge. General manager, The Shanghai Marriott Hotel Pudong East, James Macadie commented: "The Shanghai Marriott Hotel Pudong East hotel features high standards of facilities and amenities of Marriott Hotels & Resorts for business travellers who seamlessly blend work and play. We strive to be the hotel of choice for accommodation, meetings, dining and recreation for guests travelling to Shanghai.”
Creating a partnership for Jeddah project ccor revealed that it has signed a management contract with Sons of Ahmed Saleh Kaki, a family owned diversified business group, to develop the first Novotel hotel in Jeddah, which will join Accor’s expanding KSA network. Novotel Jeddah, which is to be located in a prime location on Tahlia Street and is currently under construction, is due to open by the end
of 2013. It is set to feature 143 rooms and suites, a restaurant and lobby lounge, 350m2 of meeting space, a health club and swimming pool. Managing director – Middle East, Accor, Christophe Landais said: “We are pleased to join forces with our partner Ahmed Saleh Kaki Sons Company in this new business venture. We have a common objective to develop the tourism industry in the Kingdom
and to create a modern and natural way of hotel living." Vice president, Sons of Ahmed Saleh Kaki, Abdulwahab Ahmed Saleh Kaki commented: “We are delighted to partner with Accor, a trusted and globally recognised partner. With Accor’s know-how and strong presence worldwide, we are confident in their expertise and capability to successfully manage our new property.
Increasing numbers with expansion
DWTC has also provided extra space to meet demand
Dubai World Trade Centre (DWTC) has recently inaugurated 18 meeting rooms, in time for Arab Health, it announced. Previously occupied by DWTC tenants, the area provides an additional 1,500m2 of meeting space, thus emphasising DWTC’s readiness to respond to market demand. Located on Concourse 1 above Halls 1-4, the expansion has nearly doubled the number of meeting rooms from 19 to 37, totalling over 3,500m2 of space, allowing DWTC to increase the number of small and medium sized conferences, and additional space to accommodate over 2,700 delegates attending various trade shows at the venue. On January 29, DWTC hosted Arab Health which brought in an estimated 70,000 attendees. Due to the continued growth of the Arab Health event, a temporary hall totalling 4,150m2 had been constructed outside Trade Centre Plaza to accommodate an additional 200 exhibitors. CEO, Dubai World Trade Centre, Helal Saeed Almarri said: “Our core focus remains on supporting the needs of the industry by providing robust infrastructure with a seamless visitor experience. At DWTC, we have seen a positive uptake in the MICE industry with trade shows growing in size and scope." February 1 2013
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NEWS
Launching daily Initiating operations flights to Amsterdam in Dubai Etihad Airways has announced that it is to launch daily flights between its Abu Dhabi hub and Amsterdam, the Netherlands.
aircraft, departures from Abu Dhabi are scheduled for 09:30, arriving at Amsterdam at 13:40; return flights are due at 22:00,
This is indicative of Abu Dhabi’s growing importance as a global hub. Expected to commence on May 15, 2013, the new EY77 and EY78 services are to carry KLM’s KL code, while complementing KLM’s current service on the route which is expected to increase to daily as of the summer time, and carry Etihad Airway’s EY code. Due to be served by a two-class Airbus A330-200
arriving at Abu Dhabi at 06:35 the following day. “The double daily service between Amsterdam and Abu Dhabi will benefit passengers looking to travel from the Netherlands to Abu Dhabi and beyond to destinations such as Sri Lanka, Pakistan and Australia,” stated president, Etihad Airways, James Hogan.
The property’s 78 rooms have recently been refurbished to provide for both business and leisure travellers With 78 refurbished suites, Donatello Hotel Apartments, Al Barsha, Dubai – the former Coral Boutique Hotel Apartment, has launched operations. In the midst of downtown Dubai, the property is suitable for both leisure and business travellers. All suites feature state-of-the-art fittings, a kitchenette, living and dining space, and all bedrooms and living rooms have LCD TVs. The property also includes a rooftop pool, gym and spa, as well as free WiFi in the suites. “The re-branding and upgrading of the product will enhance our representation with the first Donatello-branded hotel in the Middle East,” stated general manager, Donatello Hotel Apartments, Salim Touma.
A record breaking year for airport etting an all-time record, Munich Airport has announced that throughout 2012, a total of 38.4 million passengers chose the facility as the arrival or departure point for their travels. The reported figures highlight an almost two per cent increase over the previous year’s results, marking an overall increase of 600,000 travellers. The average load factor witnessed by the airport saw an increase of almost one per cent, reaching 74.5 per cent, which reportedly marks the highest utilisation level since its opening back in 1992. CEO, FMG, Michael Kerkloh expressed his contentment with the overall results, especially considering the current economic backdrop in Europe in addition to the
challenges posed to the aviation sector in general. "Despite the difficult conditions, our airport yet again saw an increase in passenger demand. Once again, Munich exceeded the Germany-wide average for traffic growth," he outlined. The rise in passenger figures in Munich throughout the year was reported to be a result of the above average gains in the European traffic segment, as services between Munich and other continental destinations received around 23 million passengers, which represents a year-on-year increase of over three per cent. With some 5.7 million passengers recorded, the intercontinental segment also showed a steady growth with a one per cent increase last year.
Opening ceremony in honour of a Cruise company embarks on new duplex suite fleet expansion Royal Caribbean Cruises has recently revealed that it has executed a contract with STX France to construct a third Oasis-class vessel expected in mid-2016 – this is said to be consistent with the company’s plan to build Oasis of the Seas and Allure of the Seas sister-ships.
The luxurious suite offers exclusive access to the executive lounge, a private chef and a butler service, as well as a private infinity pool, a pool bar, rooftop garden and more Eastern Mangroves Hotel & Spa by Anantara, Abu Dhabi, recently held an opening ceremony that gathered high level dignitaries and industry representatives to celebrate the launch of Royal Mangroves Residence. Reportedly the largest suite in Abu Dhabi, the Royal Mangroves Residence is set on the top two floors of the hotel, located along a 1.2km stretch of mangrove reserves. The suite
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encompasses an infinity pool, a pool bar, rooftop garden with a sundeck area as well as a barbecue entertainment area, plus a study, a kitchenette, a common lounge area, butler’s pantry, rain showers, an entertainment system and more. Guests are also offered access to the executive lounge and a limousine service with WiFi. They will additionally be provided with a private
chef, a mixologist, 24/7 butler in addition to a massage and beauty therapist. Hotel manager, Eastern Mangroves Hotel & Spa by Anantara, Nehme Darwiche outlined: “The inauguration of this suite was intentionally planned to be a separate launch from the recent hotel opening, bringing our inventory to 222-rooms. We wanted the news to stand out for such an exclusive product.” February 1 2013
These ships have consistently generated outstanding guest satisfaction ratings . Oasis of the Seas and Allure of the Seas each span 16 decks, can carry 5,400 guests at double occupancy, and feature 2,700 staterooms. “These ships have consistently generated outstanding guest satisfaction ratings and continue to produce superior financial results,” explained CEO, Royal Caribbean Cruises, Richard Fain. CEO, STX France, Laurent Castaing also added: “Royal Caribbean has always been an important part of our shipyard’s success, ttgmena.com
and we are delighted to add this highly innovative and spectacular ship to the list of vessels we have built together.” The contract is said to include the transfer of Pullmantur’s Atlantic Star as a part of the consideration, and is also subject to satisfaction of financing and other conditions. STX France has reportedly provided the company with a one-year option for the mid-year 2018 delivery of a fourth Oasisclass vessel at a similar pricing.
The interior of a Royal Caribbean Cruise ship said to produce top financial results
NEWS
Northern China gets a lavish hotel
The property has opulent suites with large terraces Hyatt Hotels Corporation has launched Hyatt Regency Qingdao in the buzzing business and leisure coastal hub, in the Shandong province of China. “As the only upscale beachfront hotel in northern China, our urban resort truly offers the best of city convenience and resort-style indulgence,” says general manager, Hyatt Regency Qingdao, Anthony Ha. Each of the property’s 439 rooms, including 25
suites, feature a 40-inch LED flat-screen TV and high-speed WiFi. Its Chairman Suite spans 420m² with a master bedroom, dining and entertainment areas, a kitchen, bar, gym and a massage room, in addition to a rooftop terrace. The 168m² Presidential Suite also offers luxurious living areas and a large terrace. Regency Club accommodation provides access to the private Regency Club Lounge.
Dubai enhances maritime safety ubai Maritime City Authority (DMCA) has recently reported a number of key achievements in 2012, including the implementation of new jet ski usage regulations, in addition to registration and licensing procedures. Initiatives have been launched in order to target the watersports community, and DMCA is offering complimentary lifejackets for every registered jet ski in the emirate. These have brought down the number of accidental deaths, incidences of water contamination, as well as maritime violations in Dubai’s waters, which decreased from 98 in 2011 to only 38 in 2012. “The Authority further laid down new measures to regulate cruise ship operations and therefore maintain a high level of environmental security and maritime safety. All cruise ships will be subject to inspection by Dubai Maritime City Authority to ensure best performance and compliance with international maritime safety standards and practices,” commented executive director, Dubai Maritime City Authority, Amer Ali, who emphasised that these are in line with Dubai Strategic Plan 2015. DMCA has also conducted several major events in 2012, including Dubai Maritime Week 2012, reportedly the first maritime industry workshop in Dubai.
Car rental company opens counter at Muscat International Car rental company, Autorent, has recently unveiled the opening of its first airport counter at Muscat International Airport. Adding more than 500 cars to its fleet to meet car rental demands, the fleet is said to comprise of economy, compact and mid-class cars, along with the option of adding a navigation system upon request. The company is reportedly able to provide other services which include airport transfers through its limousine services. “With the new counter at the airport terminal, we look forward to a significant growth, providing an enhanced customer touch point for our brand – Autorent. With this counter, we will be able to serve a variety of international customers with their transportation needs,” commented country head – Oman, Autorent, Pratip Mukherjee. Senior general manger, Autorent, Chandra Mouli added: “Being a partner of leading travel companies,
Refreshed for the new season
The refurbished spaces are equipped with modern facilities Hilton Petaling Jaya has unveiled its 554 recently renovated guest rooms, executive lounge, ballroom and meeting space. General manager, Hilton Petaling Jaya, Peter Webster said: “Hilton Petaling Jaya has been an icon in Petaling Jaya for more than 28 years. We are excited that the renovation is finally complete. This not only provides the hotel with a refreshed look but equips it with modern facilities that
Low-cost budget airline set to expand in Morocco Ryanair announced it is set to open two new bases in Morocco in 2013 situated in Fez and in Marrakech, with a total of three Morocco based-aircraft, as Ryanair invests over $210 million in Morocco.
The Moroccan tourism sector is very proud of the confidence Ryanair is showing.
The company has plans to launch car rental counters in Dubai Airport in addition to Saudi Arabian airports. and with the growing number of reservations online for the airport location, Autorent initiated the plan to start with airport counters. Now, Autorent is happy to announce the opening of its first airport counter in
Muscat, to serve both online customers in addition to direct customers.” Mouli also revealed that Autorent is planning to open car rental counters in Dubai Airport and airports in Saudi Arabia in the near future. February 1 2013
help continue our commitment to provide travellers with international-standard accommodations combined with Hilton’s unrivalled excellent service. “We are now looking forward to the re-painting of the building’s exterior, starting in the first quarter of 2013, to help create our new identity.” All rooms feature 42-inch LCD televisions, adjustable work desks with ergonomic chairs, and a rain shower.
One aircraft is set to be based in Fez, offering 15 routes in total, out of which four will be new – Lille, Nantes, Nimes and St Etienne, France. It is expected to provide 600 jobs. Two aircraft are due to be based in Marrakech creating a total of 22 routes with seven new routes, including Baden, Switzerland; Bergerac, Dole, Tours and Paris, France; Cuneo, Italy; and Munich, Germany. It is expected to generate around 1,000 jobs. The budget carrier also announced it will connect with two new Moroccan airports. Essaouira is to be connected with Brussels and Marseille, while Rabat is to be linked with Brussels, Paris and Marseille. The carrier is reportedly looking to grow ttgmena.com
its operations in Morocco in 2013 to a total of 60 routes and eight airports. These developments are expected to deliver up to 2.5 million passengers per year, and support 2,500 jobs. Minister of Tourism, Kingdom of Morocco, Lahcen Haddad said: “The Moroccan tourism sector is very proud of the confidence Ryanair is showing in the capacity of the Moroccan destination to grow and develop to become a leading market in the Mediterranean region. This long-term commitment – as shown in the implementation of two bases in Fez and Marrakech, and the opening of two new destinations, is the first stage of a comprehensive strategy aiming, for Ryanair, to build a profitable business based on the huge growth potential of Moroccan tourism, as planned within the framework of Vision 2020.”
Ryanair will be basing one aircraft in Fez and two aircrafts in Marrakech
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TECHNOLOGY
Tablet of the future TTG: What is the current use of iPads in the aviation industry?
Reflecting on the growing popularity of iPads in the air travel industry, director of marketing and corporate development, Allegiant Systems, Joe Ayson talks to TTG
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The last two years have seen an explosion of interest in iPads for pilots as an Electronic Flight Bag (EFB). In general, tablets are getting a lot of interest from airlines. I don’t see the same interest from airports, but I expect it is simply a matter of time. Airline interest has focused on entertainment and operations.
thus take weeks to get into any management system. iPads also provide better interaction with information as you can search for keywords which is something paper doesn’t support. For flight crew, the main interest seems to be in charts and performance applications for the aircraft. For cabin crew, the interest is more centred on crew scheduling, passenger information and on-board sales.
TTG: What benefits does an iPad bring to an airline?
TTG: What is the industry response towards this gadget so far?
Most airlines consider the value of an iPad first in the ‘paperless’ category. This means they can remove large paper manuals and forms from the aircraft and put them digitally on the iPad. Not only is this direct fuel saving, it also means a more robust management in terms of the operation and more consistent quality. Airlines also value the ability to receive reports from the crew quicker and in an easier-to-use format. Paper forms are hard to read because of the writing and
Very positive. Crews love using iPads in their day-to-day work and this directly impacts the push for mobile initiatives in their companies as, in many cases, the key decision makers are active crew members. Before the iPad, the desire for automation was latent, but the hardware was not available. Laptops were helpful but are heavy and less user-friendly for the crew. We see a very fast implementation curve on this technology, even with small airlines.
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Hotel increases digital interaction
The property was recognised at the HTNG European Conference
empinski Hotel Mall of the Emirates launched several technological innovations, including tablet-based guest services, iPads in restaurants and limousines, and an in-room energy management system. Opera2Go allows employees to respond to guest queries through tablet devices, while at its 1897 bar, the iPads showcase menus and images of the food on offer, as well as videos on cocktail–making and cigar–lighting. The property’s in-room energy management system automatically determines the guest’s requirements and continuously adjusts the air-conditioning and lighting, reducing its carbon footprint. The hotel was recognised at the Hotel Technology Next Generation (HTNG) European Conference held in Austria in December 2012.
INTERVIEW
re-defining shopping tourism Highlighting shopping destinations as a major touristic driver, CEO, Value Retail, Desirée Bollier speaks exclusively to Naomi Leach, revealing Chic Outlet Shopping’s plans for an expansion east to China and notes the important role that the Middle Eastern shopper is playing on the tourism of Europe's cities. TTG: What are the latest news and developments at Value Retail?
praised by Marco Polo as the ‘Venice of the East’.
We recently expanded our French village La Valée Village, with the opening of 20 new boutiques. There is a great brand assortment perfect for the sophisticated Middle Eastern shopper. There is a lot more choice to come too, including a new flagship Burberry store. All the villages have introduced 20 new brands. We have been remarketing each village and have been quite busy renewing the existing offerings and expanding them. For instance, Fidenza Village outside of Milan now has Bluemarine, Loro Piana and Diesel World. Our model is to be constantly on the pulse of the trend and to make sure the sophisticated shopper is coming through the doors and visiting at least twice a year. We will have more jewellery, shoes and handbags, and during the past year we have focused on elevating the entire hospitality concept. For example, we had an existing VIP room but we renovated it. It can now be utilised for groups of ladies, either for a full day or afternoon, should they want to visit any of the villages, either through travel partners or through packages. The appetite for such hospitality has been in high demand. We are also introducing the Suzhou Village in China. It is just a 25 minute express train from Shanghai. The concept is of shopping express with door-to-door luxury. Our number one consideration is ease of accessibility. People will be able to book online through tour operators to ensure the seamless ease of the journey. The city of Suzhou has a silk and embroidery heritage and was
TTG: Who are your main feeder markets? Do you have plans to expand anywhere else? In terms of Value Retail’s top three feeder markets, China is our number one market followed secondly by Russia and thirdly by the Middle East. One territory at a time, we want to deliver the absolute experience that we have managed to deliver in Europe so far. TTG: How important is the Middle Eastern market to Value Retail? The Middle East Market is up 38 per cent in the UK; up 66 per cent in France; up 99 per cent in Spain; up 34 per cent in Italy and up 94 per cent in Germany. This market is extremely important to us so we are keen to make sure they feel welcome. From January to September 2012, the Middle East was in our overall portfolio at number two, which was a considerable increase of 52 per cent on average of the global sales portfolio. Kildare Village was up by 123 per cent following the launch of Etihad Airways flights to Ireland, as well as other incentives available in the country such as golf courses. This is staggering growth for us and we will continue to drive that. The reason we are up is that the Villages are becoming more relevant, brands make it more attractive and we know what the customer wants so we build more relevancy into that market.
February 1 2013
Based on Q3 2012, the average spend for each [tax refunded] transaction was $379. Word of mouth has worked beautifully and we rely on that.
Our model is to be constantly on the pulse of the trend and to make sure the sophisticated shopper is coming through the doors and visiting at least twice a year.
TTG: What makes Value Retail’s offering unique? Hospitality. All Villages and staff embrace cultural diversity as welcoming is important. We have the highest standards of cleanliness. It is more than just presentation, it is the authenticity of what we stand for.
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TTG: Is shopping becoming a touristic driver? And how important is it to attract tourism to the region in which each village is situated? I believe shopping has always been a touristic driver. We have managed to capture it, identify it and recognise it. It is a very important activity that our customers desire. For instance, Kildare Village near Dublin creates a four-day trip for husbands, wives, children, or just a group of friends. It could tick all the boxes – great food, art and fashion. That is the new way of travel. The relationship between the Village and the region is extremely important. The region carries the Village and the Village carries the region. It is a holistic relationship. For example, Bicester Village within Oxfordshire works closely with hotel partners and spas to package the region. Our partnership with Etihad Guest has helped immensely with members able to claim miles upon shopping at any of the Chic Outlet Shopping villages. Some travel trade partners we are working with are Kanoo Travel/Holidays; Al Rais Travel/Holidays; Regency Travel; Global Holidays; Al Jarallah; Dnata Travel/Holidays; and more. These partners work with us by offering their clients Chic Outlet Shopping products and packages as an add-on to their booked holidays to Europe. At trade shows, such as WTM and ILTM we introduced our round tables in order to raise awareness of shopping and tourism as an important trend. It was there but it was not recognised. It is extremely important for attracting the right tourists to the major capital cities.
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DESTINATION QATAR
Distinguished success A nation which stands proud in its economic wealth and ability to diversify, Qatar is a beacon of stability. With a clear vision, the nation steps forth into 2013 with confidence in its tourism product, as Eleni Henderson discovers
s the world attempts to recover from arguably the longest and deepest global recession in recorded history, Qatar beams with pride, boasting one of the world’s strongest and most stable economies. Of course, its natural resources have shaped its success, but so has its diversification and its focus on a number of industries, with tourism at the forefront. “Qatar has long been considered one of the most stable economies in the Middle East, attracting investors and businessmen from all over the world,” explained general manager, Mövenpick Hotel Doha, Fabien Chesnais. “It has established itself as a unique destination and is maximising the economic growth opportunities as a business and sports tourism hub.” Although many report that the majority of inbound business originates from the local GCC markets, the international markets of the UK, the US and broader European markets are also emerging. Director of PR & marketing communication, Renaissance Doha City Center Hotel, Miet Saelens highlighted to TTG: “New markets emerging are from within Europe and Asia, with a surge from the African countries as well. Qatar has also witnessed a growing number of tourists. According to Oxford Business Group’s economic update in July 2012, the Qatar Tourism Authority (QTA) announced that tourist arrivals from the other GCC states rose by 22 per cent year-on-year in the first quarter of 2012, also mentioning that this followed a 50 per cent increase in 2011, when more than 845,000 visitors from the region came to the country.” Saelens added that the increase in sporting events and international conferences has seen Qatar grow to be a leading hub in the sports and education sectors throughout the GCC. “In general, Qatar has an impressive record for hosting prestigious events such as the Asian Games 2006, the Asian Football Cup in 2011, the World Petroleum Congress 2011 and COP18 in 2012. All these impacted the tourism industry in a positive way.”
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DESTINATION QATAR With the government’s National Vision 2030, Qatar is an example of economic diversification, with hospitality being regarded as one of its strategic drivers of success. “We believe that hospitality is part of the infrastructure needed to support the organic development of the country,” CEO, Katara Hospitality, Hamad Abdulla Al Mulla exclusively told TTG. “The development of Qatar’s tourism industry requires facilities and services that go beyond a portfolio of hotels. The opening of the new Hamad International Airport during the second half of 2013 will reveal a world-class facility that will enhance the passengers’ experience. That said, Qatar infrastructure is developing at a fast pace, and subsequently, the entertainment offering diversifies every year. From high-end shopping malls or traditional souks, world-class museums or cultural hubs, to unique outdoor recreational facilities alongside an increasing portfolio of hotels and food and beverage concepts; Qatar has something to offer everyone – be it a resident or a tourist.” Ranked as the market leader in a recent benchmarking exercise conducted by Ernst & Young, Katara Hospitality intends to develop world-class hotels in Qatar that are emblematic of the country as a whole, as well as maintain its position. “Throughout the years, our activity has been guided by a set of values that ensured our overall success,” Al Mulla explained to TTG. “We have previously announced the project which is related to the iconic towers in the Marina District of Lusail and which is expected to become the hospitality icon of the 21st century. With a total of 614 units, the complex will accommodate a luxurious five-star hotel to cater to the discerning tastes of business travellers and a lavish six-star hotel to meet the needs of those seeking sophisticated luxury accommodations, while branded apartments will accommodate permanent residents who are looking for the utmost in comfort. “Furthermore, a second hotel development is under study in the Foxhills District of Lusail City,” he added. “As for our existing properties in Qatar, 2013 will see major renovation works at some of our well-established hotels.”
from the Carlson Rezidor Hotel Group’s global sales offices, many of which are enquiries for the MICE segment. Revelling in the competition is Mövenpick Tower & Suites Doha, as director of sales and marketing, Joydeep Ghosh exclusively revealed to TTG: “Although competition increased with the new hotel openings, we saw this as a good benchmark as we still maintained a 65 to 70 per cent occupancy level. “With the new inventory added in 2012 and additional inventory expected for 2013, offering our existing and new clients quality service and enhanced benefits with a better control of prices will secure and maintain our market share,” Ghosh added. Similarly, sister-property, Mövenpick Hotel Doha is focusing on clientele to maintain market share, as Chesnais explained to TTG: “As a popular business hotel, we will continue to meet the ever-increasing demands of today’s travellers, especially now with a renewed product. The majority of our guests are repeat clients and therefore are more challenging to satisfy. It is vital that we remain vigilant and deliver the highest standards of service and products every time. We are also constantly coming up with new inventive and unique valueadded packages and promotions.” Also taking the increased competition in its stride is Renaissance Doha City Center Hotel, who report a heightened interest from local clientele. The property’s focus is said to be on the guest experience itself, particularly through its food and beverage operations, Navigator concierge service and connection to the City Centre Mall. Saelens told TTG: “Doha is an exciting destination and holds many assets to attract further hotel expansion and tourism. The increased hotel inventory is offering
visitors and meeting planners a wider variety of hotel options and tiers. Competition is always healthy and this subsequently encourages us to focus more on innovative packaging and improving operational excellence to drive retention and loyalty.” Saelens informed TTG that the property’s main focus will be on the MICE sector, adding: “Even though the hotel already offers 17 meeting facilities in the heart of West Bay, we are very excited about the Exhibition Centre that is currently being built next door. It will also have a direct connection to the Doha City Centre Mall, and therefore to our hotel complex.” Focusing on the MICE sector, executive assistant manager, sales and marketing, Grand Hyatt Doha, Sameh Shawkat noted to TTG: “Securing corporate and MICE business is our key to increase market share, as are leisure travellers since our product is unique to cater to both these segments. For us, the business in 2012 in general was very good ahead of 2011 figures and we gained market share and increased our RevPAR index among our competition, despite more than 2,200 new rooms opening in town.” Although a relative newcomer to Doha, Hilton Doha, which opened its doors in May 2012, reports to have established itself as one of the top five-star hotels in the country. “We are aiming to maintain our high quality of service and be guests’ first hotel choice in Doha,” explained director of business development, Hilton Doha, Tamer Farouk to TTG. Farouk stated that the hotel has targets to increase leisure business by 100 per cent; occupancy by 20 per cent; and weddings by 10 per cent against 2012 figures. Strategies for reaching such figures include several ongoing regional and hotel-based promotions that are expected
Responding to competition As Qatar gains popularity and continues to attract further markets, the introduction of new rooms in Doha means that competition for market share is fierce. Hotels in the city are gearing their strategies to increase their stake and presence. Reputation is an element that is assisting Radisson Blu Hotel, Doha, according to director of sales, Radisson Blu Hotel, Doha, Ian Lillie who explained to TTG: “With our 35 years of hospitality in Doha, I think that our reputation helps immensely in maintaining the hotel as a ‘home from home’ for our many loyal guests.” The property was rebranded as a Radisson Blu in July 2012, and reports to have seen an increase in enquiries coming in February 1 2013
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to run throughout the year, hoping to attract business and leisure travellers. “I see Qatar as a country with many opportunities,” Farouk highlighted to TTG. “There are a great deal of projects within the infrastructure and many investments taking place over the next few years in preparation for the World Cup in 2022. We see that all hotels are set to benefit from this influx of business people coming into the country and using the facilities of the hotel. “The advantage of Hilton Doha is that people come here for leisure and business,” he explained. “We like to be a hotel that attracts business people who benefit from Hilton’s business facilities and strategic location in the heart of Doha, but at the same time, extend their stay for a day or two to enjoy our leisure facilities.”
Qatar has long been considered one of the most stable economies in the Middle East. Levels of service With the increased competition within Doha, it is important that the fundamental elements of hospitality are understood and exemplified. This is better personified in the people who serve hotel guests directly: the staff. General manager, Sharq Village & Spa, Carsten Fritz highlighted this very important element to TTG, describing staff selection as a procedure that is incredibly well thought out: “The strategy to maintain market share is not unique for Sharq Village & Spa, but it is rather a corporate one. The first step is the selection of our ladies and gentlemen – it is a very sophisticated process in which we really look for talented profiles that will fill the positions and ensures they are successful. The second step is the orientation process in which the selected will follow two days of orientation where they will be introduced to our philosophy of work, our work ethics in addition to our corporate culture, after which they will know exactly what is expected from them and what they can expect from us. “The third step is the certification process, in which every employee in our company is certified in his or her area of work. And this is what differentiates us from the competition. It is definitely our ladies and gentlemen as well as the passion they bring to the workplace that makes the difference,” Fritz further commented.
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Recognised for sustainability
Record year for convention centre he Qatar National Convention Centre (QNCC) has ended its first year of operations on a high, and recently hosted the United Nations Conference on Climate Change (COP18) in November 2012.
The hotel’s team with their award at the ceremony in London
Wyndham Grand Regency Doha has been awarded the ‘Wyndham Green’ award for sustainability, by Wyndham Hotel Group, at an award ceremony in London, the UK. “Wyndham Grand Regency Doha has taken sustainability and Wyndham Green very seriously since joining us in April 2011,” said senior vice president – Europe, Middle East and Africa, Wyndham Hotel Group, Rui Barros. “I thank them for both their dedication to the brand and their dedication to corporate social responsibility.” The hotel completed a series of energy-saving initiatives, such as replacing halogen lighting with LEDs, and was reportedly the first hotel in Doha to join the Qatar Green Building Council (QGBC), which it has worked with to co-found the first Green Hotel Interest Group.
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one year later, we hosted the largest conference ever staged in Qatar." To date, QNCC reports to have hosted 212 events, attended by 155,561 delegates and visitors. It is estimated that the economic impact
The centre opened in 2011 and one year later we hosted the largest conference in Qatar. Chairman, AMLAK, Saad Al Muhanadi, who oversees the strategy and operation of QNCC on behalf of Qatar Foundation, said: “The Centre officially opened in 2011 when it hosted the 20th World Petroleum Congress, and
February 1 2013
Synergy to form luxury network
generated from overseas delegates has reached around $78 million. Other highlights for QNCC include it being awarded the ‘Middle East’s Leading Exhibition & Convention Centre’ by the World Travel Awards 2012.
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The company is one of five in Qatar to become a member
A Founding Member agreement with The Luxury Network Qatar has been signed by Rizon Jet. The synergy between the companies is expected to build business relationships with global luxurious brands. Rizon Jet reports that only five companies in Qatar will become one of The Luxury Network Qatar Founding Members. The Luxury Network Qatar will take part in Rizon Jet’s strategic business development as an addition to their existing marketing division. “The partnership with Rizon Jet will enable us to hold one of the most exclusive luxury events in Doha – the launch of The Luxury Network Qatar – at Rizon Jet’s stunning VIP Terminal at Doha International Airport during the first quarter of 2013,” stated managing director, The Luxury Network Qatar, Fares Ghattas.
DESTINATION QATAR
Welcoming Asian hospitality he introduction of Amari Doha in January marks the brand’s first hotel in the Middle East. Owned by Sharaka Holdings, formerly known as GTG and managed by Onyx Hospitality Group, the hotel is located 15 minutes away from Doha International Airport. Furthermore, its location allows for convenient access to Doha’s major commercial and historical sites such as the Islamic Centre and Souk Waqif. Set over 13 storeys, Amari Doha comprises of 120 contemporary designed rooms, including 78 superior rooms, 36 deluxe rooms and six suites. Facilities include Breeze Spa, a selection of F&B outlets, adult and children’s swimming pools and a fitness centre. A business centre and
conferencing and business facilities are available for business travellers. The property also includes a rooftop pool lounge that provides panoramic views across Doha’s skyline and the Corniche. General manager, Amari Doha, Damian Ball said: “For the first time, Amari’s genuine Asian hospitality can now be experienced within the Middle East. “Leisure travellers will be encouraged to experience Doha’s attractions while enjoying Amari Doha’s friendly service. Business travellers are equally catered to with premium quality accommodation, convenience and thoughtful consideration in facilities, and the availability of creative corporate packages and hospitality solutions,” he concluded.
Connecting Qatar with Saudi Arabia
Incentives added at private club The Diplomatic Club, located on West Bay in Doha, has announced the launch of its new product – two BBQ Donuts brought to the city for the first time.
The route is the fifth service to Saudi Arabia
Qatar Airways has announced the launch of flights to Gassim in Saudi Arabia, marking the carrier’s fifth route to the Kingdom. The Gassim route increases the number of flights to the country from 61 to 65 frequencies each week. The airline will operate four flights a week to the central Saudi city. CEO, Qatar Airways, Akbar Al Baker commented: “Saudi Arabia’s aviation industry has experienced unprecedented growth over the past few years, and we at Qatar Airways are delighted to be part of this growth by launching additional capacity into this vibrant market. “With increased government investment in the private sector and major infrastructure developments underway, we are very excited about our expansion here.”
Departing from the beach front the BBQ donut makes available four different menus, as well as various times of sailings. Managing director, The
It is a one-of-a-kind product for the Qatari market. The BBQ Donut is a floating food barge which sits up to eight people and features a specially installed BBQ grill. Ample storage is provided under the seats, as well as a fully-adjustable sun shade. The BBQ unit is a low-smoke charcoal kettle grill, specially set up for safety and ease of use. Each donut comes fitted with a sound system.
Diplomatic Club, Adel Al Abdulla said: “The Diplomatic Club, since its inception, has been – and remains – a Qatari institution noted for its service, style and innovation. The new BBQ Donut craft is unique in Qatar. It is a one-ofa-kind product for the Qatari market which we’re certain is going to be very popular,” he added.
Flagship brand arrives for expansion in Doha Looking forward in the new year, The Ritz-Carlton, Doha is planning a comprehensive renovation plan throughout the property. According to director of sales and marketing, The Ritz-Carlton, Doha, Zee Bassila, the property’s guest rooms and two of its food and beverage outlets – Lagoon and Admiral Club – are to begin renovations in the
second quarter of 2013. “The reason is simple,” explained Bassila to TTG. “It has always been our aim to offer unparalleled personal services and facilities to our guests, of which most of them are global affluent travellers. It is our highest mission to create memories that will stay with them, even after they have left.” Bassila informed TTG that
Renovations are scheduled for the second quarter of 2013
2012 was a good year for business, especially at The Ritz-Carlton, Doha: “Doha as a destination has established itself as an emerging market in the Gulf region,” he explained. “It has attracted various industries, which grow the hospitality industry at the same time. The hotel received sufficient business from various major groups and local corporate business. As a result, our 2013 forecast has been increased, knowing and understanding the potential of Doha, the dynamic development of the region and the credibility of The Ritz-Carlton brand." Bassila additionally outlined that The Ritz Carlton focuses on people and service as these are the factors which reportedly differentiate it within the market: "The Ritz Carlton is famous for its unwavering commitment to service and we believe that it's the people that will make the difference." The property is located on its own private island. February 1 2013
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DESTINATION QATAR
Embracing a regal lifestyle within the city
The Royal Villa blends modern luxury with traditional design Sharq Village and Spa has introduced its Royal Villa, targeting travellers seeking the regal lifestyle. Known locally as ‘Beit Al Shyoukh’, which translates to ‘House of Royalty’, the villa is said to blend modern luxury with traditional architecture and design elements. “This exquisite villa is the culmination of an extensive design process to create
the perfect retreat for our guests,” said general manager, Sharq Village and Spa, Carsten Fritz. “No detail was spared in crafting this ultimate haven with the most luxurious of furnishings and facilities that were painstakingly sourced from around the world. With the Royal Villa, we aim to combine The Ritz-Carlton’s hospitality with the site’s romantic
history and architectural tributes, to create a jewel in Doha’s crown.” The Royal Villa is modelled after a sheikh’s palace and covers a space of 2,099m2, divided into two separate wings. Guest accommodation includes the royal suite, guest suite, a pair of twobedroom suites and a pair of king suites, along with majlis seating areas, a study and dining room. Further features within the suite include an ensuite walk-in wardrobe and bath, which is a Jacuzzi tub. Service offerings include Rolls Royce transfers, a chauffeur driven BMW on standby, five culinary and beverage presentations with frequent replenishment of fruit and beverage, an open bar of house pours, as well as a personal chef and trainer.
Michelin-starred cuisine comes to Doha he Michelin-starred, modern Cantonese fine-dining restaurant, Hakkasan, has swung opened its doors at The St. Regis Doha. Following the successful launch of Hakkasan in Abu Dhabi and Dubai, Doha is the third restaurant in the GCC region. Designed by Woods Bagot UK, Hakkasan features a private valet service access in the gardens of the hotel. The new 120-seat restaurant also reportedly offers a dramatic entrance through a long corridor in slate stone, with a capacity of 60 additional seats on its outside terrace. In addition, Hakkasan Doha features a Ling-Lang Lounge for smaller, intimate gatherings. “The opening of Hakkasan Doha highlights our success in both Abu Dhabi and Dubai,” explained CEO, Hakkasan, Niall Howard. “It was only logical to bring Hakkasan to Doha and we look forward to a long and fruitful relationship with The St. Regis Doha.” The Hakkasan menu was created by head chef, Lai Min Wei, who was formerly at Hakkasan Dubai. The menu will include signature dishes found from across the brand’s restaurants worldwide, including Peking Duck with
Caviar, Jasmine Tea Smoked Wagyu Beef Ribs and Grilled Chilean Seabass with Chinese Honey. Specifically designed dishes for Doha include Stir-fried Duck with Wing Bean or Shanghai Fried Lamb Tenderloin. “The opening of such an iconic restaurant within our grounds is a testament to the vision and drive of our owners,” added general manager, The St. Regis Doha, Tareq Derbas. “Hakkasan Doha completes our extensive dining offering and will certainly contribute to positioning the hotel as Doha’s best culinary destination.”
Hakkasan Doha is the third restaurant of its kind in the GCC region
Flagship brand expands with first Qatar hotel Hilton Worldwide has expanded its flagship brand, Hilton Hotels & Resorts, with the opening of Hilton Doha, its first hotel in Qatar. The hotel contains 309 rooms and is located on the headland of Doha’s Corniche, boasting a number of features that include a 750-capacity ballroom, a dedicated conference wing and the Middle East’s first eforea: spa at Hilton.
Hilton Worldwide is recognised for entering new markets. The hotel also provides seven meeting rooms, six restaurants and bars, an outdoor swimming pool, a kids club, a private beach and a view of the Arabian Gulf from every bedroom. In addition, the Middle East’s first Trader Vic’s bar and restaurant is within the hotel’s facilities. “With so many striking new features, Hilton Doha is set to become an exceptional example of high standards, quality and unrivalled experience, which guests expect from Hilton,” said global head, Hilton Hotels & Resorts, Dave Horton. “Our brand is recognised for entering new markets,
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successfully creating landmark products that appeal to both leisure and business travellers. Hilton Doha continues this legacy.” The hotel benefits from a convenient location in the heart of Doha’s upscale retail, commercial and diplomatic district, including Souq Waqif and the Museum of Islamic Art. “We have worked hard to create a worldclass hotel to best reflect Qatar’s growing ambitions to be a major global player,” noted president – Middle East & Africa, Hilton Worldwide, Rudi Jagersbacher. “It is no secret Doha is set to become an important sporting and cultural Middle Eastern hub.”
Located on Doha’s Corniche, all rooms within the hotel have a sea view
DESTINATION QATAR
Qatar in their own words… Travel industry professionals from Qatar’s hospitality industry talk to Eleni Henderson about what, in their opinion, makes Qatar such a unique destination CARSTEN FRITZ
TAMER FAROUK
General manager, Sharq Village & Spa
Director of business development, Hilton Doha
Qatar has ambitious plans for the future and is defining itself as a niche market player in the region, building a world-class infrastructure to stay a step ahead of the rest. The new $15 billion tourism master plan details an array of projects that are set to reinforce Qatar’s status as a premium destination for discerning visitors.
Qatar is a nation that is expanding and developing rapidly. Its location and significance within the GCC and the Middle East makes the country an attractive destination as a whole. We felt that we needed to be a part of it and its development. It has established itself as the wealthiest nation in the world and we have several other Hilton brands coming to Qatar soon.
SAMEH SHAWKAT
JOYDEEP GHOSH
Executive assistant manager sales & marketing, Grand Hyatt Doha
Director of sales & marketing, Mövenpick Tower & Suites Doha
Qatar is a unique destination because of the government’s vision to promote the country as a new hub for sport, education and culture. We contribute by hosting familiarisation trips from potential markets in association with Qatar Tourism Authority and Qatar Airways.
With both the locals and government aligning their plans for Qatar according to the National 2022 Vision, the country is set to develop rapidly over the next five to 10 years with massive developments in transportation, infrastructure, real estate and the opening of nearly 100 hotels.
IAN LILLIE
MIET SAELENS
Director of sales, Radisson Blue Hotel, Doha
Director of PR & marketing communication, Renaissance Doha City Center Hotel
Qatar will continue to be a destination for business travellers with the huge infrastructure projects leading up to the 2022 World Cup, as well as oil and gas-related expansion works, not to mention the fields of education and medicine which continue to grow.
February 1 2013
Qatar is investing in transportation infrastructure; a metro system and an airport. It is focusing on becoming a cultural and educational hub with Qatar Foundation and Educational City.
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Doha hotel completes major renovations
Refurbishments have touched all areas of the property Merwebhotel Al Sadd has reported it has completed major renovation work which has touched all parts of the hotel, including its food and beverage outlets, accommodations, hotel lobby and the recreational facilities. The hotel now features two restaurants and a bistro/café. Under the theme ‘Tiffany’s’, the entire dining area is located in one large,
open-plan space, providing diners with the option of ordering from either of the restaurants. The hotel reports to have witnessed a strong demand for Arabic dishes, and thus has expanded their food and beverage offerings. General manager, Merwebhotel Al Sadd, Prem Kumar said: “We have started carrying out food tasting and have
received great feedback so far. To cater to all our customers, there will be an area where everyone can dine, including men and families. To respect the privacy of our customers, we will also have an area, reserved for families and single ladies.” As well as the dining facilities, the hotel’s 126 rooms have all undergone major renovations, including a new colour scheme and a number of new facilities within the rooms. “We have also installed wireless Internet throughout the hotel because we understand that business travellers always need to be connected. “We also have a meeting room, which can accommodate up to 80 people in a theatre-style setting or 25 to 30 people in a U-shaped setup,” concluded Kumar.
An enhancement of facilities and services In a bid to remain competitive in line with Doha’s growing market needs, Mövenpick Hotel Doha reports that it has renovated its rooms and suites and is focusing on service for 2013. Speaking exclusively to TTG, general manager, Mövenpick Hotel Doha, Fabien Chesnais said: “We have had an excellent year. The demand remains strong and hotels continue to take advantage of Qatar’s strong economic performance. We have forecast that the business drive will remain in full force throughout 2013. “With this in mind, and to remain ahead, we have already renovated our rooms and suites with a modern, chic, makeover. We shall continue to enhance our services. For example, we have just upgraded our Internet facilities and have launched free Internet access around the hotel and in the rooms for all guests,” Chesnais explained to TTG. In addition to the refurbishment of rooms and an enhancement of services, Chesnais informed TTG that Mövenpick Hotel Doha will also see the complete restyling of The Seasons restaurant, which is the hotel’s main dining outlet, as well as the launch of a brand new casual dining outlet.
Chesnais: We have recently upgraded our Internet services
Congress to focus on growing MICE sector he MICE Arabia Congress, which focuses on GCC business and tourism for events is scheduled to take place in Doha from February 27-28, 2013 at Crowne Plaza Doha – The Business Park. According to event organisers, the GCC MICE industry is showing continuous growth despite prolonged economic recession, and is set to further expand whilst attracting high profile global events and infrastructure. Dr. Andy Spiess, who is a confirmed keynote speaker at The MICE Arabia Congress and is the main editor of the first book on tourism development in the GCC, commented: “A successfully planned event suitable for augmenting public diplomacy and increasing the region’s attractiveness in the international mindset requires the support of the host community as well as a correlation with its socio-cultural fabric. “Sustainable development of the industry is thus based upon strong political leadership to ensure wide informed participation and consensus building of all relevant stakeholders. However, with heightened levels of competition for especially the conference and exhibition market at regional and international level, a number of key constraints on the supply side must first be addressed in the Gulf economies,” Spiess continued. “While the current void of independent research is a key limitation to informed and appropriate decision-making designed to re-
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The event will take place at Crowne Plaza Doha – The Business Park alise the full social and economic potential of the tourism industry, it is also critical for the capital-intensive MICE industry to balance capacity and demand.” Keeping this in mind, MICE Arabia Congress, a two-day educational and business driven conference is designed to highlight the importance of business and event tourism in GCC and to discuss its constraints. The event will bring together a select group of corporate buyers and agencies from across the Gulf to meet global suppliers in the hospitality sector. Under the theme of ‘Event ROI: Delivering more with less’, the congress is hosting experts from across the globe, sharing valuable insights and strategies on successful event planning and execution.
DESTINATION QATAR
Serviced residence opens its doors he Ascott Limited (Ascott) has officially opened its first serviced residence in Qatar – the 229-unit Ascott Doha. The new serviced residence contains elegantly designed apartments, which are complemented by personalised services and both recreational and business facilities. Located in the diplomatic quarter of Doha, at the north-end of the Corniche waterfront promenade, Ascott Doha offers easy access to City Centre Mall and Doha Exhibition Centre. “We see strong demand for serviced residences in Qatar,” explained managing director – India and GCC, Ascott, Vincent Wee. “Qatar, one of the fastest growing economies in the world, continues to attract significant foreign direct investments. It is also host to major international events such as the 2022 FIFA World Cup. Our first serviced residence in Qatar, Somerset West Bay Doha, has been achieving occupancy of over 80 per cent. Ascott Doha heralds a new benchmark for luxury serviced residences and it is well-positioned to attract the growing number of expatriates and travellers in the city.” Plans are in the pipeline to open further properties in Oman, including Somerset Panorama Muscat and Sohar Garden Residences over the next 24 months. “To expand our presence in the GCC, we will continue to establish new partnerships with property owners in Qatar, Bahrain, the UAE, Oman and Saudi Arabia,” added Wee. Ascott Doha offers a range of spacious one-, two- and three-bedroom apartments, each of which comes equipped with a kitchen, en-suite bathrooms and much more.
Local hotel wins coveted honour La Cigale Hotel in Doha has been awarded the ‘World’s Ultimate Service Award in Hospitality’ at the World Travel Awards held in New Delhi, India. Following its accomplishment, the hotel invited a number of clientele and media to a gala dinner under the supervision of chef Aurelien Lagorsse at Le Central Restaurant, under the patronage of the Qatar Tourism Authority. Also present was president,
World Travel Awards, Grahame Cooke and regional director – Middle East, Leading Hotels of the World, Hatem Chater. During the ceremony, director of sales and marketing, La Cigale Hotel, Housni El Yaman commented: “I believe that we have overcome a big challenge by bringing this great award from the West to the East. Our achievement proves that an
independent Qatari property can do a lot. La Cigale Hotel is considered nowadays as a phenomenon that has set ultimate standards by providing various services from ‘A to Z’.” Speaking more about the award, Cooke added: “Grand final winners have all demonstrated their worldclass pedigree and are currently spearheading the global recovery of travel and tourism.”
Increasing web accessibility
The airline's corporate website is in Arabic and Russian
Qatar Executive, the private jet division of Qatar Airways, has announced the launch of its corporate website in Arabic and Russian languages. The new local language websites are expected to help better communicate the company’s business offering in its home market, the Middle East, and growth markets such as Russia and the CIS, where luxury travel is reportedly on the rise. The two language sites are available through specific links on the home page of the corporate website and mirror
Qatar Executive’s English language Internet presence. Information on the fleet and aircraft specifications is now accessible for the Arab and Russian communities in their native languages. The company reports to have developed a loyal and growing customer base within the Middle East, and operates an all-Bombardier fleet of six corporate jets. Commenting on the new developments, CEO, Qatar Airways, Akbar Al Baker said: “The launch of our Arabic and Russian websites improves Qatar Executive’s ability to serve existing customers in the region and attract new clients in new booming markets. The Middle East and Russia are key markets." Al Akbar added: “We are proud to be able to facilitate business for high-powered entrepreneurs through providing the fastest and most convenient means of travel for their global businesses.” February 1 2013
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UPDATE OMAN “Due to our location in the commercial district of Al Khuwair, our target markets are government institutions, along with foreign bodies such as the UN.” He also highlighted that the hotel has four function rooms that are able to accommodate from 15 to 150 guests. FOCUS ON LEISURE Apart from the country’s ever strengthening MICE segment, Oman is renowned for possessing some of the most beautiful and varied landscape in the region, drawing in visitors. “Oman is growing to be one of the most attractive and diverse travel destinations in the Middle East,” revealed Eid exclusively to TTG. Also homing in on the country’s diversity was CEO, The Wave, Muscat, Michael Lenarduzzi who commented to TTG: “Nowhere else in the region can you find rich history and tradition matched with a vibrant modern outlook, while remaining timeless in its beauty and natural diversity. Undoubtedly with its naturally captivating beauty many of the country’s resorts are looking to reap the benefits of this, thus reeling in leisure travellers. One such property is Sohar Beach Hotel, the general manager, Subhash Kurup commented exclusively to TTG: “Our focus for 2013, is to become the key leisure beach hotel in Sohar by providing world class consistent, high quality service." However some hotels such as InterContinental Muscat have the luxury of targeting both the leisure market in addition to the MICE segment. General manager, InterContinental Muscat, David Todd exclusively told TTG: “We’re targeting both; there will be growth in leisure and we will continue to build on that; for MICE we will continue to build on the brand name as well as building on the strength of that.”
Gaining momentum Attracting visitors due to its growing MICE segment as well as leisure, Oman is looking to now further strengthen its position. Natalie Hami analyses its strategies rom an ever-budding MICE sector, with the Oman Convention and Exhibition Center which is currently under construction, and offering a natural beauty that attracts plentiful amounts of tourists looking for adventure, heritage and hospitality, Oman’s popularity is on the rise. With more and more visitors flocking to the diverse country – arrivals totalled 2,877,033 in the first nine months of 2012, an 18 per cent increase on the same period in 2011 – hotels and the country’s official carrier, Oman Air, are upping the ante to attract visitors and keep them returning. MICE offering One of the many sectors of tourism that Oman targets, and does so successfully, is the MICE sector. According to CEO, Omran, Wael bin Ahmed Al Lawati, this sector is to boost a
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number of aspects of society and economy. “The Meetings and Exhibitions industry offers yet another aspect of tourism that will encourage cultural and social understanding, economic growth and employment opportunities for the local community.” He added: “The Oman Convention and Exhibition Center is currently being developed as a hub for future international, regional and local conferences, conventions, meetings and exhibitions.” The Oman Convention and Exhibition Center, due to be completed by 2016, will offer an elaborate tiered auditorium capable of seating 3,200, while the exhibition halls are to boast 22,000m2 of column free space. The significance of MICE as a way of boosting tourism was touched upon by director, sales, Salalah Marriott Resort, Ashraf Eid who told TTG: “MICE tourism strengthens the brand value and profile of the country as an international tourist destination. It helps February 1 2013
increase awareness of the host country, support the development of local and national industries and create employment.” Given the importance of MICE, many hotels will be targeting improvements at their properties to cater to this particular market, for the upcoming year. Director, sales and marketing, Al Nahda Resort & Spa, Patrick Hydar Adan told TTG that the property’s new ballroom is set to enhance their meetings offering and increase their meeting venues to five. The Resort also offers a large outdoor space that can host up to 3,000 people in a round table style. Another property, recently opened, Best Western Premier Muscat, will also be catering to the MICE segment. Vice president international operations – Asia and the Middle East, Best Western International, Glenn de Souza explained that this is because of its ideal position. ttgmena.com
Boosting connectivity Meanwhile, de Souza attributed the accessibility of the country to the growing strengths of its national carrier, Oman Air. “The growth of Oman Air as a new force in the Gulf region is boosting airport traffic at Muscat and will have a positive effect on tourism,” said de Souza. The airline has commenced a number of new routes recently, including services to Tehran and a charter service from Muscat to Jalooni in the Wusta Governate, as well as bolstering its services to Salalah with more services and bigger aircraft. However looking to the future, CEO, Oman Air, Wayne Pearce revealed to TTG that following these new developments and increased numbers, the airline will now be looking to reinforce what they have achieved. Pearce further commented: “We have spent the last year consolidating the previous period of rapid expansion and focusing on quality in all areas of our operations. This has provided a sound foundation for future expansion and I look forward to announcing new routes, more increased frequencies and plans for fleet enlargement over the coming months.”
UPDATE OMAN
Airport expansion on its way
Harnessing healing Enticing projects in powers of the ocean the pipeline ix Senses Zighy Bay has recently launched a saltwater pool in an effort to make the natural healing powers of the sea available to its guests.
The development is set to expand Muscat International Airport’s capacity Hill International, dealing with risk management in construction, has been awarded a contract by the Ministry of Transport and Communications and the Public Authority for Civil Aviation of the Sultanate of Oman, in order to provide consulting engineering services for the expansion and modernisation of Muscat International and Salalah Airports. The new terminal at Muscat International Airport is set to be completed by 2014, with a capacity to handle 12 million passengers annually. The expansion of Salalah Airport involves upgrading it from a primarily domestic airport into one that is more convenient for international travellers.
Jarosch to TTG. He added: “The high alkaline nature of the water is ideal for alleviating stress and can also relieve minor aches and pains.” According to Jarosch,
The high alkaline nature of the water is ideal for alleviating stress. “We are the only resort in the GCC with such a pool. The saltwater pool measures 37 by 34m with a maximum depth of 1.2m, including a children's area of 13 by 9m,” commented general manager, Six Senses Zighy Bay, Axel
February 1 2013
the mineral concentration stands at approximately 15 – 20 per cent compared to Jordan's Dead Sea at 27 per cent. “Because of this, we do not need to clean the pool with harsh chemicals,” he concluded.
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Marsa One is just one of the current projects underway at The Wave, Muscat The launch of the first waterfront apartment blocks in Muscat is just one of many ongoing projects that The Wave, Muscat is undergoing. “We recently launched the first waterfront apartment product in Muscat – the luxury apartments of Marsa One," CEO, The Wave, Muscat, Michael Lenarduzzi told TTG. Lenarduzzi added that this quarter, Marsa Two – the second stage of the same development, is to be launched. He added: “Other recent developments at The Wave, Muscat include the start of construction on the Al Marsa Village Retail Centre at the marina village and the signing ceremony of the development agreement for Oman’s first Kempinski Hotel."
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ON LOCATION INDONESIA Apart from embracing ATM, Indonesian properties are looking for other ways to ensure their product reaches their desired guests. PR manager, W Retreat & Spa Bali spa- Seminyak, Aini Zariyah told TTG: “We consider MENA as one of our emerging markets. At the moment, we are working together with many travel agents such as Etihad Holidays, dnata and as one of Starwood brands, our property has a representative office in the Middle East.” Niche sectors
Rising to the challenge
A trend most commonly voiced by the industry representatives is the differentiation of the country’s tourism offering. Head of PR, Luna2, Stephanie Fleming explained to TTG: “In Bali, we have noticed tourism taking a step beyond the traditional Bali style which has been so popular in the past and veering towards a more cutting-edge design. A number of boutique hotels have popped up, and there are more unique design features in hotels, restaurants, bars and shops.” Meyen noted vast prospects for developing the niche sectors: “Meetings, incentives, conferences and events are on the rise, and this is part of the national tourism strategy to enhance quality tourism and return visitors. Special interest tourism such as recreational sports; medical and wellness tourism; historical and heritage tourism; ecotourism; shopping and culinary tourism will all be on the rise.” The appeal of shopping was highlighted by director of sales and marketing, The Dharmawangsa, Novi Samodro to TTG: “Indonesia nowadays, especially Jakarta, is a shopping paradise where guests can find any high end or branded international items or unique local and traditional products with prices which are still competitive and affordable compared with some other destinations.” A growing awareness of the importance of sustainable practices in tourism was also noted by Fleming: “There has been a move towards ‘green’ in Indonesia, with eco-tourism on the rise evidenced by a growing number of eco-resorts, environmentally friendly facilities, more focus on nature activities and environmental charity efforts. “ Muslim Hospitality
Indonesia, home to the world’s largest Muslim population, is increasingly eyeing the potential of outbound travel from the Middle East. Ana Mladenovic talks to the industry to find out more ising connectivity between this diverse archipelago and the MENA region, coupled with a slower performance of its traditional feeder markets, boosted Indonesia's efforts of targeting new markets. Director of sales, Discovery Kartika Plaza Hotel, Anastasia Puspasari told TTG: “Australian and European markets are not as expected and are quite slow. The Australian market is shifting their holidays to destinations such as the USA and Europe because of their stronger currency value.” According to the Ministry of Tourism and Creative Economy of Indonesia, until October 2012, the number of MENA visitors rose by almost seven per cent, jumping from 80,699 recorded in 2011 to a total of 86,150. Currently, the country’s main MENA markets are Saudi Arabia and the UAE, while Kuwait, Qatar, Tunisia, Turkey and Iran are considered to offer potential. The prospects for generating tourism from the Middle East are vast, especially with a growing presence of both regional and international airlines. Spokesperson, Ministry of Tourism and Creative Economy, revealed to TTG that Jakarta can be reached from the Middle East directly with Emirates Airline, Qatar Airways, Etihad Airways, Yemenia Airways and Kuwait Airways, among others, while indirect flights are offered by a number of airlines, including Saudi Arabian Airlines.
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Predominantly a Muslim country, Indonesia offers opportunities for a hassle-free exotic getaway, as general manager, Melia Purosani Hotel Yogyakarta, Gilberto Mayen outlined to TTG: “The ease in finding halal food, mosque or mushala at airports and hotels is still the major consideration of the travellers from the Middle East when they are deciding on a tourist destination. In addition, travel costs and general prices in Indonesia are lower than the costs in Europe or America.” Reaching out westwards The local travel industry seems to be gearing up their promotional efforts to the region with hope to capitalise on its lucrativeness. Puspasari confirmed: “Recently we hosted a MENA media familiarisation trip to our property to allow them to experience and try our products and Bali as a destination in general.” She also revealed that the hotel has confirmed its participation at this year’s ITB and WTM, as well as ATM. Park Lane Jakarta is also set to be present at ATM, as general manager, Jon Richards revealed to TTG: “MENA is a very important market to us as it generates an increasing number of room nights every year, especially in their summer holiday season, usually August to September.” February 1 2013
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Amenities tailored to Muslim travellers are abundant, as Samodoro revealed: “ In Dharmawangsa, we serve halal food in all of our restaurants, lounges and even banquet or catering services. Those who like to be pampered can enjoy our spa with a female spa therapist for female guests or a male therapist for male customers.” Director, sales and marketing, Hyatt Regency Yogyakarta, Syahrial Lubis assured TTG: “For our property, even though the number of MENA travellers is still very small, we do cater to their needs by offering halal food, connecting rooms and prayer mats which are a standard feature in our hotel, as we are located in the world’s largest Muslim country.” Muslim travellers can feel comfortable even in the regions of the country where Islam is not the predominant religion, such as the island of Bali. Country manager – Indonesia, Aman resorts, Sean Flakelar outlined to TTG: “Our resorts are very accommodating in addressing the requirements of guests from MENA. Our Indonesian resorts can provide halal food and prayer mats, and we offer four hours of complimentary babysitting each day.” Director of sales and marketing, Starwood Bali Resorts Collection, Vivian Choa also highlighted that her property offers connecting rooms, with several of them linked through private foyer, as well as Qibla direction for praying, halal food,along with a prayer room. Similarly, director of sales and marketing, Hard Rock Hotel Bali, Rohaizad Puteh added: “Hard Rock Hotel Bali provides connecting rooms, prayer room and specialised service for Muslim-consumable dining options. Hard Rock Hotel Bali provides state-of-the-art children's and teenager's facilities, namely Lil’ Rock Kids Club and Tabu Teens Club.”
ON LOCATION INDONESIA
Upscale business hotel launched
Foundations laid for luxury property airmont Hotels & Resorts has recently held a corner stone ceremony to announce the construction of Fairmont Jakarta, scheduled for a soft opening in 2014 with an official launch in 2015.
The property caters to both business and leisure travellers with an all-day dining restaurant and a two-storey lounge Accor has officially launched Pullman Jakarta Central Park (PJCP), an upscale property set to target business travellers visiting the Indonesian capital. Vice president – Malaysia, Indonesia and Singapore, Accor, Gerard Guillouet commented: “The opening of the Pullman Jakarta Central Park is very important for us as the Pullman brand is at the
core of our upscale portfolio and the fastest growing upscale brand in Asia Pacific." Pullman Jakarta Central Park consists of 195 rooms and 121 suites, all of which incorporate rain showers, LCD TVs, iPod docking stations, WiFi and floor-to-ceiling windows. There is also 5,700m² of conference facilities plus a two-storey lounge and an allday dining restaurant.
Luxurious cruiser through Raja Ampat
The vessel is ideal for intimate cruises and provides both a dive instructor and private chef Amanresort’s luxury cruiser, Amanikan, has re-located to the Raja Ampat archipelago for the period of November 2012 to February 2013, where it is offering its guests five-and seven night cruises. The 32-metre custombuilt vessel is to return to the waters of Komodo National Park in April 2013 for the 2013 Komodo season, featuring seven-night expeditions consisting of five nights on board Amanikan in addition to two nights at Amanwana resort on the Moyo Island. As country manager
– Indonesia, Aman, Sean Flakelar outlined to TTG, Amanikan is said to be ideal for private cruises for one, two, or three couples, or a family, and supports a crew of 10, including a dive instructor and a private chef. It has an expansive master cabin with a large private terrace. Its second double cabin offers a king-size bed and a private balcony, while the third, smaller cabin can offer twin beds or a king-size bed. All three cabins feature air-conditioning and en-suite bathrooms.
guests: “With this in mind, a number of features and amenities are planned, including a variety of lounges and several restaurants. For corporate events and local galas, the hotel, in addition, features 3,500m² of function
The property is set to become one of the city’s landmark buildings. The 380-room luxury hotel is expected to be situated in Senayan Square. Senior vice president, development, Fairmont Raffles Hotels International, James Kaplan revealed to TTG that Fairmont Jakarta is expected to welcome mostly business
MICE venue increases capacity
space, including a 1,200m² ballroom.” “The property is set to be one of the city’s landmark buildings, at 32 stories tall, including a three-storey podium, distinctively designed with open wall construction on the 22nd floor,” he said.
Denpaser Hotel & Convention Centre has a capacity to host 2,000 persons and is halal-certified Bali-based Aston Denpasar Hotel & Convention Center has strengthened its MICE offering by adding 10 new meeting rooms, each with the capacity of welcoming 150 persons, to its existing facilities. “Our plan is to grab the MICE market, since we are the only international fourstar hotel located in the heart of Denpasar city that is
able to cater for up to 2,000 people with its 14 meeting rooms," public relations manager, Aston Denpasar Hotel & Convention Center commented to TTG. The centre has a Grand Ballroom, suitable for exhibitions and business events. The venue also offers studio, one- and two-bedroom apartments, featuring a total of 258 guest rooms.
Balinese history and Burgeoning portfolio culture on a high note unveiled Conrad Bali has introduced a number of initiatives to allow its guests to experience the island, with some yet to launch. ‘Rituals, Rice Fields and Rites of Passage’ experience showcases Bali’s history and heritage, incorporating a visit to the green terraces and temples of Ubud, as well as Semana Tent Camp for tea, Balinese dancing and a massage in the rice fields, overlooking a river. Early in 2013, more ‘Connect with Conrad, Reconnect with Yourself’ experiences are due to be unveiled, including a chance to meet one of Ubud’s most famous painters; a trek up Mount Batur; a trip to the rarely visited west coast of Bali, and an ‘Artisans Tour’ showcasing some of the islands renowned artists and craftsmen.
The reborn Jiwa Spa has put Conrad Bali back in the vanguard of spa. The property has also enhanced its spa offering, with holistic spa journeys, personalised wellness and a men's spa with Vitamen, as marketing & PR manager, Conrad Bali, Mirah Marhaendra told TTG: “The reborn Jiwa Spa has now put Conrad Bali back in the vanguard of spa, creating Bali’s 17room rejuvenation destination headed by our new Australian spa and wellness specialist, Melanie James.” Finally, the hotel introduced its new concierge application as part of the global rollout for the brand, allowing guests to engage with staff on their smartphones and tablets. February 1 2013
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Ascott revealed that it is to expand its offering in Indonesia with a number of new developments, set to be completed within the next three years. In 2013, two serviced residences are to be launched in Jakarta – the 185-unit Ascott Kuningan Jakarta, located within the Golden Triangle, and the 153-unit Citadines Rasuna Jakarta, located in the city’s business and shopping area. Somerset Kencana Jakarta, a third serviced residence, is planned for 2014. Country general manager – Indonesia, Ascott, Kenneth Rogers told TTG: “Besides having a strong foothold in Jakarta, we are expanding our presence in Surabaya. It has a thriving seaport and burgeoning industrial sector. It is also an up-andcoming city for MICE. Ascott has clinched a management contract for our first Ascottbranded serviced residence in Surabaya. The premier Ascott Waterplace Surabaya
The group expects to launch five new properties by 2015 will open in 2014 and we will also open Citadines Marvell Surabaya in 2015.” These properties are set to bring Ascott’s portfolio in the country to over 2,200 apartment units across 10 properties. “In addition, we have embarked on a multi-million dollar refurbishment of the 198-unit Ascott Jakarta and expect to unveil the fully-refurbished property later this year,” Rogers concluded.
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ANALYSIS SPA
Refreshing indulgences As the spa industry is constantly evolving, adopting new techniques and re-utilising the classics, Tatiana Tsierkezou identifies the current spa trends within the MENA region ith the trend of spa visiting in the MENA region slowly integrating itself into day-to-day life, it comes as no surprise to the tourism industry that innovative treatments are constantly being cultivated and matured to suit the needs of any contemporary spa goer. However, pin-pointing the definition of a contemporary spa is becoming increasingly more challenging, as leisure and pleasure itself are not the only themes on offer at these luxurious facilities. Currently trending are health and wellness, anti-ageing, travel and hospitality. “The spa industry is emerging to fulfil these needs by embracing wellness and focusing on experiences. Discerning guests are increasingly visiting spas for holistic wellness and pampering on top of basic relaxation and in seek of unique destinations for a sense of place,” marketing communications executive, Banyan Tree Resorts and Spas, Erica Campbell exclusively shared with TTG. Currently trending As the spa trends for 2013 are seemingly ever-developing, spa operations manager – Lime Spa, Desert Palm Dubai, Elizma
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Hoffman brought to the attention of TTG that the focal points of its spa facility are wellness and wellbeing, along with the use of natural products: “The trend is visible in the spa industry in Dubai with more spas opting for natural products. However with the culture in Dubai, guests are seeking treatments with results and not just a feel good treatment.” Lime Spa at Desert Palm, Dubai revealed that it has been developing a new menu which is set to launch on March 1, 2013, consisting of treatment packages, massages, body scrubs, immersions and more than eight facial treatments. “Lime spa will be introducing two new spa brands, Kerstin Florian from the USA and The Refinery from Mayfair, London. The new menu also includes treatments using Kerstin Florian’s latest generation technology for anti-ageing, the K-Lift.” This technology is said to be based on three sources to achieve results which include: Infrared LED lights that stimulate collagen production, thus lifting the facial contours; the Impulse micro current which is said to re-educate the muscles, thus toning and firming; and the Trans-Dermal system, which reportedly nourishes and hydrates, while boosting cell functionality. With wellness as one of its pioneering elements, Le Méridien Dubai’s Natural Elements Spa & Fitness facility has adopted a traditional Hindu system of medicine. “As per the current February 1 2013
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trends, we have seen a shift towards Aryuvedic treatments. Natural Elements Spa has just recently introduced a selected list of Ayurveda treatments which will focus more on holistic healing,” administration manager, Natural Elements Spa & Fitness, Niroshani Porage reported to TTG. The spa offers treatments such as the Ayurvedic Back, Neck and Shoulder Massage with Energy – which comprises of a warm oil massage focusing on the ‘marma points’, node points or the junctures for energy flow in the body, the Ayurvedic Medical Wrap with Energy – which reportedly reduces swelling in the joints, and the Abhayanga – a full body massage which aims to remove toxins and stiffness, while alleviating mental and physical stress, and promoting sound sleeping. Adding to this, the Address Dubai Marina’s ‘The Spa’ is also offering a new natural treatment. “We added an exclusive range of treatments that exalt the wonders of four teas; regenerating white tea, the stimulating black tea, the soothing red tea and antioxidant green tea. A treatment offers a Green Tea facial, Nepalese exfoliation, and Singapore massage,” assistant spa & recreation manager – The Spa, The Address Dubai Marina, Yvette Enriquez declared to TTG. Honing in on Dubai’s Banyan Tree Al Wadi’s latest spa additions, Campbell emphasised an emerging trend; the increase of women visiting spas with friends for an ‘exclusively womenonly’ day out: “To accommodate this emerging trend: we have created a treatment especially for ladies visiting with friends. Ladies who book our Deluxe Ladies’ Day Out Indulgence Package enjoy our signature Rainforest Experience and popular Asian and Arabic cuisine at Al Waha afterwards, for complete immersion in spa and cuisine indulgence.” The package comprises of a welcome drink on arrival, a 90-minute Rainforest Experience, a 60-minute massage and a 30-minute refreshment and relaxation session. Straying away from the pampering treatments that the wider majority of spa facilities offer, general manager, Hotel Sofitel Bahrain Zallaq Thalassa Sea & Spa, Bert Plas reminded TTG that health and fitness coincides with the general spa experience. “We have recently introduced fitness programmes conducted by qualified experts to suit every need and fitness level. Guests can do Pilates, Yoga and Zumba classes in wellequipped studios possessing state of the art equipment.” The classes are said to have been designed to promote better health, improved well-being and a trimmer figure in a tranquil and luxury-fuelled environment. Plas additionally touched upon the introduction of the new Aqua gym activity – involving the aqua bike, along with Pressotherapy. Forecasting the future But what does the future hold for spas? Revealing her thoughts exclusively to TTG, manager, So SPA, Sofitel Abu Dhabi Corniche, Hanna Daowd noted that spas are developing into medi-spa and wellness facilities: “They were both once upon a time a different concept. They both attracted a completely different clientele to each other and were always seen as having nothing in common. This has now changed.” Daowd additionally predicts that detoxifying methods for example the previously mentioned Ayurveda will make a considerable comeback as well as more high performance skin care products and machines being introduced. Manager – YHI Spa, Melia Dubai Hotel, Cristina Iancu told TTG: “Dubai is set to become the number one spa destination in the world and global trends show that more visitors are seeking healthy holidays. The expected growth for spa tourism in UAE is projected at 15 per cent annually.” Iancu also revealed that industry figures have indicated a continuing positive outlook for the beauty and wellness industry in the Middle East. “The trends that I expect for 2013 are definitely a continued increase in male participation in the spa and wellness market. Also non-invasive anti-aging solutions are a major trend, and we will definitely see more focus on the traditional Moroccan Hammam, Turkish bath and also Ayurvedic treatments.
ANALYSIS SPA
Introducing a ladiesonly spa concept
De La Mer Day Spa is planning on integrating luxurious comfort with wellness in its services Jumeirah in Dubai is set to welcome a brand new spa concept to its list of amenities, the De La Mer Day Spa. As an all-new ladies-only spa concept, the spa is to open its doors to women searching for a unique spa experience in Dubai. The spa’s ethos is said to integrate luxurious comfort with wellness, providing its visitors with access to a wide
range of health, beauty and fitness services and treatments under the same roof in an intimate environment. Designed to provide a pampering home away from home, the De La Mer Day Spa is aiming to encourage a dayclub experience to its visitors and members. Guests will be able to take advantage of complete privacy in the spa garden or pool.
Offering new treatments ofitel Bahrain Zallaq’s Thalassa Sea & Spa – Accor Hospitality’s wellness brand which offers Thalassotherapy, a treatment that combines therapy, sports activities and a healthy diet through the use of sea water and aquatic plants, has introduced two brand new treatments to its portfolio. Pressotherapy and the Aqua Bike are said to provide numerous health benefits. Pressotherapy aims to help drain the lymphatic system with inflatable boots. The boots utilise light compressions from the feet to the thighs in order to do this. Cool Tinning Gel for Legs – part of the spa’s Marine Cosmetics line, is said to boost the treatment’s effectiveness. The new treatment reportedly aids visitors in many ways including removing toxins, refining the leg outline and treating circulatory problems. The spa offers a 30 minute pressotherapy massage session at an attractive price. The Aqua Bike, referred to as the new trend in sports, is said to target cellulite, as well as being gentle on the joints. Pedalling in water, the Aqua Bike is designed to sculpt users legs and refine their bodies with no pain, while straying away from a typical day at the gym. Thalassa Sea & Spa offers a 30 minute Aqua Bike session also at an attractive price. The property's amenities additionally include a fitness facility – So FIT, steam rooms, tennis and squash courts, and a pool.
Asian therapies adopted at Shanghai hotel Banyan Tree Shanghai On The Bund has welcomed Banyan Tree Spa’s awardwinning blend of Asian therapies at Shanghai’s first all river-view hotel, marking the group’s seventh spa in Greater China. Spanning 1,300m² over three storeys within the resort, the hotel is situated in Shanghai’s Bund district. It includes 11 treatment rooms, in addition to two Imperial Rooms consisting of a
Rainmist facility or Thai Massage area, four double deluxe rooms and five single rooms. The spa also boasts additional amenities: a beauty salon, nail bar and Banyan Tree Gallery. Themed on five elements, Banyan Tree Spa Shanghai on the Bund showcases contemporary designs which combine sleek lines with traditional materials. Treatment rooms feature gold, wood, water, fire and earth in their
German spa launches barber facility
The new addition is to offer a variety of treatments and skincare products, creating an exclusive retreat for men Steigenberger Frankfurter Hof, Frankfurt, Germany, is set to join forces with Hommage – the international men’s grooming products brand, to offer hotel guests the ‘Hommage Gentleman Barber’ providing luxurious grooming services exclusively for male clientele, from February 1, 2013, located in 'The Spa'. Featuring stylish leather
armchairs and a 1920’s concept with a contemporary twist, services include a traditional shave or haircut, a manicure or luxurious facial treatments in the VIP Barber’s Cabin. With a design of dark woods and leather, the facility additionally offers two flat-screen TVs, as well as a range of branded skincare products.
Private themed suite experiences presented
design. In addition, the water-themed rooms offer blue crystal lighting; the goldthemed rooms feature gold accents; the fire-themed rooms present red hues; and the wood and earth rooms consist of neutral tones. With a variety of signature treatments and popular therapies available, Banyan Tree Shanghai On The Bund's facility is open daily to both hotel guests and external visitors.
The St. Regis Saadiyat Island Resort, Abu Dhabi now offers its guests three brand new themed spa escapes, allowing them to enjoy spa experiences and treatments in the privacy of their own suites. The themed suites include Contemporary, Moroccan and Thai suites, each consisting of spacious terraces and a private treatment room offering complete relaxation, with personalised in-suite massages performed by certified therapists from the resort’s Iridium Spa. Guests are able to select a massage according to the suite theme or their personal preferences.
by tailored living spaces that promise authenticity. These suites deliver what is expected of the St. Regis brand, redefining the timeless art of living, complemented with uncompromising service.” The suites provide flat screen TV’s, WiFi and a refreshment centre, as well as the signature St. Regis Butler Service and 24-hour private dining. The Contemporary suite features white fur carpeting with accents of leather and crystal. With a spacious living room and overlooking a private garden, the suite is decorated in neutral brown colours, creams, pastel greens
These suites deliver what is expected of the St. Regis brand, redefining the timeless art of living.
The treatment rooms are designed based on a gold, wood, water, fire and earth theme
February 1 2013
The one-bedroom suites boast customised and themed interiors with spacious living rooms, dining areas, expansive bathrooms and a spa area featuring a treatment space for two people. General manager, The St. Regis Saadiyat Island Resort, Abu Dhabi, John Pelling outlined: “The spa themed suites offer guests a bespoke experience second to none, transporting them to an indulgent haven defined ttgmena.com
and blues. The Moroccan suite, offering gold and bronze glass metals, is lit by mosaic brass lanterns. It features a spacious living room with a lowered sitting area, and the couple’s treatment area consists of a hammam. The Thai suite is decorated in bamboo, jade, and a colour palette of earthy greens and browns, with golden accents. The treatment room includes massage mattresses, providing an authentic Thai massage experience.
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SPOTLIGHT VIETNAM beginning stage. With the arrival of flights from Qatar Airways and Emirates Airline we have seen a good increase in arrivals from Dubai, Abu Dhabi and Qatar." Phu Quoc International Airport was opened recently and other airport construction projects are expected in 2013, including an expansion of Noi Bai International Airport. Meanwhile, the Long Thanh Airport Construction Project aims to handle 25 million passengers per annum upon completion in 2020. Inviting the Middle East
Bountiful Discovery With an abundance of diverse natural attractions and an ancient heritage, Vietnam has captured international markets including MENA. Naomi Leach investigates its allure rom the Mekong Delta to the tropical jungles, archaeological sites and coastline stretching 3,200km, Vietnam’s touristic offerings are enticing ever more visitors. Its attractions cultivate ecotourism and magnetise the wedding and honeymoon market, golfers, luxury and spa and wellness travellers. Vietnam is also beginning to develop its MICE sector. “Vietnam's appeal is the wonderful untapped, ‘close to nature’ and mind blowing landscapes it has to offer, plus the historical roots and culture,” explained CEO, Emeralda Management Group (who manage Ana Mandara Villas Dalat), Mini Surendran to TTG. Assistant PR manager, InterContinental Danang Sun Peninsula Resort, Grace Hoàng Thùy Trang added to this sentiment by telling TTG: “The country's manages wisely to preserve its own culture and language. Many traditions are still alive which are hardly to be found elsewhere.” Indeed, following a campaign by Vietnam National Administration of Tourism (VNAT), highlighting the countries 'timeless charm' in 2011, the total number of hotels in Vietnam
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increased by 500 properties offering 20,000 rooms, and upscale hotels rose by 59 with 5,744 rooms. As VNAT research illustrates, by the end of 2012, tourist accommodation totalled 13,500 properties (285,000 rooms). Fuelled by a rise in international visitors from emerging northeast Asian markets, Vietnam achieved ‘dramatic growth’ during 2012, according to director, department of tourism marketing, VNAT, Tuan-Anh Le. International arrivals peaked with an increase of 13.8 per cent, setting a new record for the country at 6.8 million in addition to the 32.5 million domestic visitors. Northeast Asian countries contributed a significant 45 per cent of major source markets for Vietnam, with China totalling 1,428,693 visitors, Korea amounting to 700,917 travellers while Japan comprised of 576,386 tourists. Other top international markets for Vietnam included the US, Taiwan, Cambodia, Malaysia, Australia, Thailand and France. But the strong growing source markets of Russia and Finland indicate that "Vietnam is also becoming favoured to long-haul leisure markets," as Le asserted. February 1 2013
Furthermore, he is sanguine about Vietnam’s prospects in attracting additional international markets to its shores. Le said: “Connectivity from Vietnam to major visitor-generating markets is expected to continuously increase.” Although Park Hyatt Saigon’s main feeder markets are Singapore, Hong Kong and the US, it has reportedly welcomed visitors from Japan and the Middle East in the past year. Key cities in Vietnam have become more accessible with Vietnam Airlines boasting 86 routes to 28 international destinations. Its three air hubs (Hanoi, Danang and Ho Chi Minh City) plus 17 additional airports nationwide serve 51 foreign airlines from 22 destinations into Vietnam. Etihad Airways, Emirates Airline and Qatar Airways have all opened direct routes to the country, with Vietnam Airways also offering links to MENA travellers. But the MENA and Vietnam connection is still developing, as general manager, Furama Resort Danang, Matthias Wiesmann told TTG: “We are constantly working on the Middle Eastern market, which is in its ttgmena.com
VNAT plans to bolster the relationship between the Middle East and Vietnam, acknowledging the tourism potential that the region possesses. To forge this link, an increase in familiarisation trips, participation at trade fairs and closer relationships with travel agents has been devised. He revealed: “The Middle East travel market offers excellent prospects as it is home to a growing young population with a high per capita income. It is thus identified as a potential new market in our new strategy, and some strategies are planned to be marketed to the Arab tourists in 2013.” He added: “Culture, wellness and spa, shopping and customised tours with special food and accommodation to satisfy Islamic tourists’ needs would be strongly developed. "We will develop more unique and attractive products to cater to the needs of young Arab tourists, particularly ecotourism and adventure tourism. Introductory signs in Arabic texts at airports, major shopping centres, hotels, restaurants and employment of more Arab-speaking staff of service suppliers in the industry would be encouraged.” Vietnam based tour operator, Luxury Travel Co, targets high end Middle East travellers by promoting golf tour packages and luxury products. The company has also launched a website promoting halal packages, offering holiday experiences with an Islamic ethos. Furthermore, InterContinental Danang Sun Peninsula Resort ensures that amenities and halal dishes are offered as standard. General manager, Six Senses Ninh Van Bay, Gary Henden told TTG the property benefits from brand awareness due to their presence in Oman and Jordan. The Anantara brand in Vietnam also enjoys customer recognition and trust from travellers familiar with their UAE properties. Burgeoning MICE sector Vietnam industry experts noted that MICE is emerging as a growing niche travel sector. He said: "The years 2013 and 2014 hold good opportunities in this area. Vietnam has state-of-the-art facilities and infrastructure in major cities to cater for most types of MICE. We will accelerate development of MICE tourism products in cities nationwide.” Marketing communications manager, Park Hyatt Saigon, Jenny An agreed: “We are actively promoting MICE programmes, which include Vietnamese cooking classes, art and dining, along with Xuan Spa sessions.”
SPOTLIGHT VIETNAM
Property completes Meeting increased developments luxury demand Luxury Travel, a Hanoi based high-end tour operator has opened an office in Danang, reportedly set to meet increased demand for luxury tours.
Six Senses Ninh Van Bay has recently refurbished their beach front villas Six Senses Ninh Van Bay has completed several developments, including a range of two-bedroom Beachfront Pool Villas and two-bedroom Hill Top Villas. In addition, the children's Sub-Club, 'Drinks by the Beach', a new bar nestled on the beach and improvements to the Experience/Activity centre have been launched to enhance the property's MICE offerings. General manager, Six Senses Ninh Van Bay, Gary Henden told TTG: “These latest developments go one step further in making Six Senses Ninh Van Bay a holiday destination for everyone, as the resort can happily accommodate the needs of honeymooners to families due to the expansive size of the property.”
Upscale Hon Tam Island resort unveiled Best Western International has announced the launch of a new luxury island resort off the coast of Vietnam. Best Western Premier Hon Tam Resort & Residences is located on the shores of Hon Tam Island, near to Nha Trang, and is reportedly accessible only by boat. Designed as an eco-resort, it is set to offer 49 low-rise bungalows in a traditional Vietnamese architectural
style. Each bungalow features its own private balcony overlooking the sea, mountains or gardens. Accommodation units range from the 52m² Deluxe Bungalows to the 64m² Family Suite Bungalows. Provided amenities include flat screen TVs, complimentary WiFi and large bathrooms with bathtubs and separate showers. Other facilities the resort offers are a swimming
The branded resort will offer deluxe bungalows on the shores of Hon Tam Island
opened a new office in the US. Linh revealed to TTG: “Vietnam is becoming more popular with American travellers. American tourists pick Vietnam
Danang has stepped into the tourism limelight as a much sought after destination. Marketing executive, Luxury Travel, Doan Hong Linh explained the expansion to TTG: “Danang has stepped into the tourism limelight as a much sought after destination for holidaymakers." Luxury Travel has also
pool, spa, fitness centre, sauna, two meeting rooms and outdoor venue with a 900 guest capacity. The resort is due to offer two F&B outlets plus a coffee shop and pool bar. Vice president international operations – Asia & the Middle East, Best Western International, Glenn de Souza said: “Vietnam is one of Asia’s hottest new destinations and the Nha Trang coast is now drawing large numbers of domestic and international visitors. “To be able to add this stunning, exclusive island resort to our portfolio is indeed an honour and we are confident it will become a new jewel in the Best Western crown. Best Western Premier Hon Tam Resort & Residences will add a new dimension to this region.” The resort will be Best Western's fifth property in Vietnam. A further three Best Western hotels are due to launch in the country by the end of 2014. February 1 2013
Presenting a culinary journey
for its history, safety, affordable prices, exotic landscape, authenticity, and the hospitality of the Vietnamese people.” Luxury Travel offers travellers golf, wellness and spa, pilates and adventure packages.
Park Hyatt Saigon is located centrally for Vespa tours to conveniently visit the food markets of Ho Chi Minh City Park Hyatt Saigon, a 244-room hotel located in central Ho Chi Minh City, has launched a special cultural and culinary package aimed at MICE groups. The offering, which has been previously available to the FIT market, is an evening food tour by Vespa through Saigon. Guests are accompanied throughout the journey by Chef Soren Lascelles of Square One. The tour, ‘A culinary thoroughfare’, boasts an opportunity for guests to explore the historic and ethnic food scene of Saigon. Participants can expect to sample traditional and savoury Southern Vietnamese specialities. The itinerary is also said to take guests on a journey to ‘off-thebeaten-path eateries’.
Enhanced business facilities introduced ofitel Plaza Hanoi has recently finalised an extensive upgrade throughout the 317-room property including a full renewal of the hotel’s Plaza Ballroom, luxury accommodation, and business facilities, plus refurbishments of its Chinese restaurant and rooftop bar. Masterminded by architect Victor Loh of Singaporean firm DP Design, the five-star property was redesigned with a plan to implement more improvements in the coming years. The resort boasts an aesthetic said to blend the cultural influences of France and Vietnam. Sofitel Plaza Hanoi attracts both business and leisure travellers but is reportedly focusing on the business market by promoting Sofitel’s ‘InspiredMeetings’ concept. General manager, Sofitel Plaza Hanoi, Antoine Lhuguenot told TTG: “Vietnam is actively emerging as a commercial hub; but many companies face a sense of confusion when doing business in Hanoi. One of the main reasons we upgraded the property was to ensure planners and business travellers in this part of the world could have access to superior facilities and world-class service, in a stylish and comfortable environment. “Since the hotel’s re-launch in April, its 10 meeting venues, professional FrenchVietnamese service and well-regarded catering team have earned the Sofitel Plaza Hanoi a name within the local meetings inttgmena.com
dustry. Now the property is dropping a lure to foreign companies with the debut of its two business packages. The hotel’s Residential Meeting Package trades on Sofitel’s signature 'InspiredMeetings' concept, featuring the services of a dedicated events planner and concierge. The package covers a full-day rental of one of the hotel’s refreshed function rooms with AV equipment, luxury accommodation with breakfast, five-star F&B options, stationery and complimentary WiFi,” Lhuguenot concluded.
Sofitel Plaza Hanoi has upgraded and refreshed its business and meetings venues
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PEOPLE ON THE MOVE
Frédéric Huynh Quan Dat
Frédéric Huynh Quan Dat has been appointed by Etihad Airways as its new general manager for Vietnam. Huynh, who is based in Ho Chi Minh City, has more than 13 years’ experience in the airline industry, beginning his aviation career in 1999 as an analyst with Air France, based in New York. He is fluent in French, Vietnamese, English and Spanish.
General manager
Hyatt Regency Riyadh, Olaya expected to open in Q3 of 2013, has announced the appointment of Nizar Weshah as general manager. Weshah has worked in several Hyatt hotels around the globe, including Hyatt Hotels Baku and Hyatt Regency Belgrade. He was then executive assistant manager on the F&B opening team for Park Hyatt Jeddah in 2008, where he held his most recent role as director of operations.
Mafraq Hotel, Abu Dhabi
Dusit Thani Abu Dhabi, set to open in Q1 of 2013, has announced the appointment of Stefan van der Kruyf as director of sales & marketing. He has been in the hospitality sector for over three decades, and in his new role, van der Kruyf will lead the sales and marketing functions for the launch phase of Dusit Thani Abu Dhabi. His previous position was as the director of sales & marketing at Banyan Tree Al Wadi, Ras Al Khaimah.
Mario Scotto
Nizar Weshah
Hyatt regency riyadh, olaya
General manager for Vietnam
Director of sales & marketing
Etihad Airways
Dusit Thani Abu Dhabi
Stefan van der Kruyf
General manager
With 36 years of experience, Mario Scotto has been appointed as the new general manager of Mafraq Hotel, Abu Dhabi. Scotto joined Mafraq Hotel in October 2012 overseeing the operational side of the hotel. With his many years of experience in the hospitality industry, as well as his specialisation in start-up hotel projects, he is considered an asset to the recently re-launched property.
If you have recently been promoted or appointed key staff, please contact us...
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The Royal Azur Thalasso & Spa has welcomed its new general manager, Tarek Ben Jemaa. He has been in the hotel industry for more than 24 years and was previously general manager of Baron Palms & Resort Sharm El Sheikh. Jemaa is described as an excellent communicator as well as concept creator, along with speaking four languages. He also has experience in F&B in addition to experience in sales and marketing.
February 1 2013
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Executive assistant manager Mövenpick Hotel Ibn Battuta Gate has recently announced the newest addition to its management team – Chris El Khoury, who has been appointed to the position of executive assistant manager of the property. He has international experience across a number of hospitality sectors, and his creativity and strategic vision are expected to play an instrumental role in his new position.
Naif Zureikat
Hilton Beirut Habtoor Grand and Metropolitan Palace
Craig Kreeger has been appointed as Virgin Atlantic Airways’ new chief executive, assuming the role as of February 1, 2013. He joins from American Airlines (AA), where he held a 27-year career ranging from commercial, financial and strategic roles in the US and globally. With an MBA from UCLA, Kreeger joined AA in 1985 as an analyst and became senior vice president, customer service in 2012.
General manager
Mövenpick Hotel Ibn Battuta Gate
Chief executive
Chris El Khoury
Tarek Ben Jemaa
The Royal Azur Thalasso & Spa
Virgin Atlantic Airways
Craig Kreeger
General manager
Naif Zureikat has been appointed as the new general manager of Hilton Beirut Habtoor Grand and Hilton Beirut Metropolitan Palace. He previously served as general manager of the King Hussein bin Talal Convention Centre managed by Hilton (KHBTCC) which he rebranded in recent years. It is one of the flagship entities in the region. His experience also consists of 27 years working for Sheraton hotels.
TATOS
[ A page exclusively for regional and international TATOs ]
DEALS OF THE MONTH Romance in Bahrain
AGENT SPOTLIGHT... Sharjah Airport Travel Agency (SATA) has recently launched its new branch in Dubai. Attending the opening ceremony was chairman, Department of Civil Aviation, HE Sheikh Abdulla Bin Mohammed Al Thani and chairman, Sharjah Airport Authority, HE Ghanem Al Hajri, among other government officials, and airline and trade partners. Speaking at the inauguration ceremony, Al Hajri said: “We have the pleasure to add a new branch to our constantly growing network. We believe that the Dubai branch will provide the best and most innovative products and travel solutions to all our discerning customers according to the highest travel and ticketing standards. This is the first branch in Dubai and the 11th branch in the UAE.” SATA currently operates a 24-hour branch at Sharjah International Airport, handling a variety of travel and tour solutions for leisure and business travellers. Its services include airline reservations and ticketing, inbound and outbound holidays, inbound activities, worldwide hotel reservations, car rental and Umrah service, to name but a few.
Bahrain Zallaq Thalassa Sea & Spa is promoting its food and beverage outlets for couples looking for an idyllic retreat during Valentine’s Day. A private tent can be booked on the beach for dinner under the stars.
Lebanon campaign In a bid to revive the tourism industry in Lebanon, the Lebanese Ministry of Tourism has announced the launch of its promotional campaign which offers a significant discount on bookings to Lebanon until February 28, 2013.
Valentine's Day package The Spa at The Address Dubai Marina has launched three couples’ spa packages for this upcoming Valentine’s Day. All packages include pool and gym access, as well as a box of handmade chocolate truffles.
SATA now has 11 branches across the UAE
NEWS ROUND UP TCA Abu Dhabi TCA Abu Dhabi has launched its new representative office in New Delhi, India. With less than three hours flying time from most Indian centres, the country reportedly holds huge potential for Abu Dhabi.
Betis Travel Betis Travel, based in Athens, Greece, is promoting the country's potential to companies for their incentives and group bookings. The company reports to be promoting their team building activities and products across the country.
Monaco Convention Tourist Bureau Monaco Government Tourist Bureau now has a Middle East representative office. GAA Marta Consulting, a Dubaibased tourism and investment development consultancy, has been appointed.
February 1 2013
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PICTURE PERFECT 1. Golf JA Resorts & Hotels
World’s top golf players are practising for the Omega Dubai Desert Classic Challenge Match at the Jebel Ali Golf Resort.
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2. UNWTO
The UN General Assembly resolution recognised the strength of eco-tourism in the fight against poverty.
3. airberlin Airbus A330, featuring the new airberlin business class, took off from Dusseldorf to Abu Dhabi, showcasing 19 new fully–flat seats.
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4. Four Seasons Hotel Amman Four Seasons Hotel Amman organised
a tree-planting day with Shajara NGO, planting 1,500 trees at Mount Nebo, Madaba.
5. The St. Regis Doha Chef Gordon Ramsay and his team, led by Michelin Star-holding head chef, Gilles Bosquet, entertained guests at The St. Regis Doha by preparing special dishes.
Picture perfect
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February 1 2013
ttgmena.com
A visual tour of recent events in the industry
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SOCIAL HUB Media voice
Our Team General Manager Tony Fields TFields@ttgmena.com D: +357 24 803001
Susan Helstab Executive vice president, marketing, Four Seasons Hotels and Resorts
editor Eleni Henderson editor@ttgmena.com Media ReporterS Naomi Leach Natalie Hami Ana Mladenovic Tatiana Tsierkezou Head of design Edward Beales Designer Maggie Bdjian E-Commerce Manager Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-Commerce executive Constantinos Voniatis Sales Manager Adrian Exley AExley@ttgmena.com D: +357 24 803004 Account Managers Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Inna Armeanu IArmeanu@ttgmena.com D: +357 24 803013 Kyriacos Kyriacou KKyriacou@ttgmena.com D: +357 24 803014 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Operations Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003 Chief Financial Officer Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 Accounts Executive Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 Events and Conferences Manager Mary Roe MRoe@ttgmena.com D: +357 24 803073 Headquarters Nietzsche Street, Ria Court 9, 1ST Floor Makenzi, 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com Thailand Representative Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 Japan Representative Pacific Business Inc,Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland TTG Russia TTG UK & Ireland * For information on these publications, please contact us at: INFO@ttgmena.com
There is no limit to the virtual footprint of Four Seasons
Four Seasons Hotels and Resorts has announced that it plans to continue expanding on its digital presence with new content in the luxury lifestyle category, broader social media presence and new synergies between its online properties. “We pride ourselves on staying ahead of our guests’ needs, and that same approach extends to our digital and social media philosophy,” executive vice president, marketing, Four Seasons Hotels and Resorts, Susan Helstab noted. She added: “There is no limit to the virtual footprint of Four Seasons." Some of its recent digital improvements include Taste, an interactive site offering amateur cooks a place to share all things culinary. It has also launched Life by Four Seasons for Chinese travellers as well as a Russian language Twitter account.
To find out more about TTG MENA’s social media activities, visit us on Facebook, Twitter and LinkedIn TTG MENA POLL Question We asked: What makes the airport experience more enjoyable?
40% Said that they enjoy seamless check-in For more poll questions, competitions and much more, like us on Facebook, connect with us on LinkedIn and follow us on Twitter
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PROMO For 2013, TTG MENA’s IT team has created a number of attractive e-products with the aim of helping you better promote your company. For more information, navigate to: www.ttgmena.com/2013-promotions. For more information e-mail:
web@ttgmena.com
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What's trending in the MENA world?
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Rotana launches two Dubai properties First Emirates Airline A380 flight departs from Concourse a Limassol Marina expects to welcome first residents soon Eastern Mangroves Hotel & Spa introduces reportedly largest suite in Abu Dhabi Etihad Airways gears up for Amsterdam flights
ISSUE FEBRUARY 15
DESTINATION EGYPT • UPDATE MOROCCO • ANALYSIS WEDDING & HONEYMOONS • SPECIAL REPORT GOLF February 1 2013
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