Middle East & North Africa
MARCH 1 | 2013 ISSUE 249
A towering triumph
Interview UNWTO Secretary General, Taleb Rifai speaks to TTG VIEW Page 17
Update Bahrain
The tourism sector is expecting a positive 2013 VIEW Page 26
Analysis Car rental
Modern demands are shaping the industry VIEW Page 32
DESTINATION DUBAI, PAGE 18
Read online...
A LETTER FROM...
CONTENTS > YOUR GUIDE 2
News A roundup of news from the regional and international travel industry.
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Exhibition Calendar A breakdown of the industry's latest events and exhibitions.
What does the future hold?
16 Technology Web review and technology news specifically for the travel sector. 18 Destination Dubai's innovative hospitality industry towers over the competition. 29 Special Report Known for its expansive offerings, Malaysia continues to appeal to MENA. 34 On Location The Red Sea continues to entice visitors from around the globe. 36 People on the move Find out the latest appointments and promotions in the region. 39 Social Hub A round up of social media activity in the MENA region and beyond.
Bustling economic powerhouse gears for ATM 2013 atar is set to have a strong presence at this year’s Arabian Travel Market (ATM) with Qatar Tourism Authority, Katara Hospitality and Qatar Airways expected to participate. The country, said to have both business and leisure tourism on the rise, is developing its infrastructure as a part of a $65 billion investment plan ahead of the 2022 FIFA World Cup, which it is set to host.
$0.6 billion recorded in 2011. A number of new developments were seen last year, including the opening of St. Regis Doha and InterContinental Doha The City, as well as the launch of the country’s first Hilton hotel. A second Four Seasons hotel is currently under way and a Premier Inn chain debut is anticipated later this year, marking the increasing presence of mid-scale and economy brands. Currently,
ike so many others in our industry, I am curiously anticipating the future of the travel industry and what will affect it in the very near future. There is no doubt that the global economic crisis has reached all four corners of the globe, as has political unrest. Yet it is encouraging to witness many governments around the world taking note of the importance of the travel and tourism sector and its various sub-segments, and how these are positively affecting global economies. Within this issue itself I am proud to say that Secretary-General, UNWTO, Taleb Rifai exclusively gave his views to TTG about this very subject, more details of which can be found on page 17. We did our own investigation and found that the majority of our readers believe that the economic impact and its implications is to have the greatest effect on our industry within the next five years – turn to our Social Hub section on page 39 to see the results in more detail. Of course, this leads onto the question about how companies are altering their strategies to make way for the price-conscious consumer. Two clear options are available – to differentiate or to become price leaders – but how do you position yourselves effectively between the two? Can you be both at the same time? I would love to hear your thoughts, and what trends you have been witnessing in this respect. One strategy that is in the minds of marketing departments is of course that of the online platforms; whether it be social media, upgrading company websites or targeted SEO. In fact, this very subject will be addressed at this year’s ITB, with tips and information presented at the exhibition’s very first eTravel World, scheduled to take place in Hall 7.1c from March 6-9, 2013. For all those attending ITB Berlin 2013, may I wish you a very successful show and suggest you take a very warm coat while you wait for transportation once the halls close! As for us at TTG, I am proud to say our own digital efforts are reaping great rewards – our E-Commerce team has informed me that ttgmena.com has reached a total of 406,763 page views and 44,358 unique visitors in January alone. Similarly, our Facebook ‘Likes’ are tinkering close to 3,000, which we hope to surpass by Arabian Travel Market (ATM) in May. We are in the midst of a global online boom – I look forward to celebrating the rewards together.
Qatar is set to see a transition from a predominantly business-led visitor profile to a stronger business-leisure mix. “Tourist arrivals in Qatar are expected to rise at a CAGR of 1.9 per cent between now and 2022, and the government’s $65 billion commitment to infrastructure development has proved to be a major incentive for long term investment by leading hospitality providers,” said portfolio director, Reed Travel Exhibitions, Mark Walsh. According to Qatar Tourism Authority, the country is anticipating over 85,000 new hotel rooms by 2022. Alpen Capital’s October 2012 GCC Hospitality Industry Report showed a ‘slow but steady’ growth in tourism receipts, with CAGR of 15.9 per cent in the period 2002 to 2011. Hotel room capacity is set to grow at a CAGR of 9.1 per cent over the next five years, hitting $1.1 billion by 2016 – up from
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the luxury segment is said to account for between 66 and 78 per cent of the total supply, while mid-scale and economy supply stands between 22 and 34 per cent. The country's connectivity is also being strengthened – Qatar Airways is expected to launch six new routes in the first half of 2013, and the ground has also been broken on the new $14 million Doha metro network. “As world-class infrastructure projects gives rise to new economic opportunities, with tourist arrivals expected to reach as many as 3.7 million by 2022, Qatar is set to see a transition from a predominantly business-led visitor profile to a stronger business-leisure mix, with the football World Cup a milestone marker for the hospitality and tourism industry,” concluded Walsh. March 1 2013
It is encouraging to witness many governments take note of the importance of the travel and tourism industry.
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Eleni Henderson Editor
NEWS
HOTEL CHECK
Caucasus giant in ITB Berlin 2013 spotlight zerbaijan, the Convention & Culture Partner of ITB Berlin 2013, is expected to be featured prominently at this year’s event. Its main stand, featuring 15 co-exhibitors, is planned to be located in Hall 3.2, with additional stands booked in Hall 4.1 and Hall 7.2, in the pavilion devoted to the countries and regions along the famous Silk Road.
Azerbaijan is a tourism destination with a diversity and attractiveness that is unknown to most people. A discussion round is planned to address the country’s diverse culture and tourism
Aloft Abu Dhabi
prospects as a part of the ITB Berlin Convention, and on the weekend of March 9-10, a number of cultural events are scheduled, including displays of traditional dancing, local food and wine tasting. Vice president, Competence Center Travel & Logistics, Messe Berlin, Martin Buck outlined: “Azerbaijan is a tourism destination with a diversity and attractiveness that is unknown to most people, so we are all the more pleased that as the Convention & Culture Partner of ITB Berlin, this country is featuring so prominently at the show.“ The country is additionally set to co-host an event in the London Room in Hall 7.1b on March 6, at which its Minister of Culture and Tourism, Abulfas Garayev, is to talk about the many positive aspects of his country. The ITB Destination Day is planned to see members of the panel discussion at the Azerbaijan Partner Forum discussing its diversity, cultural heritage and prospects for tourism. The discussion is scheduled for March 7 at 13:45 in Room New York 1, Hall 7.1a, and is expected to see a number of high-level industry experts with extensive experience relating to the country.
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By Ana Mladenovic
Aloft Abu Dhabi
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
Upon arrival at Aloft Abu Dhabi, I was greeted by a colourful, uplifting interior and smiling staff. After a seamless check in, I found myself in my room, with all my luggage and a password for free WiFi. As a journalist, the first thing I noticed was a generous working space by a big window. The room itself had plenty of storage space and lots of thoughtful details, designed to facilitate the ‘plight’ of business travellers: an ironing board with an iron; big, soft
towels in the spacious bathroom; a variety of teas and coffee; and a good amount of complimentary bottled water. Also, paper cups with lids were provided for a coffee-to-go option. In the evenings, after delicious food at the rooftop Mai Café, I was thankful for a selection of TV channels, and a cosy, spacious bed. Each morning, I enjoyed a wide choice of buffet-style breakfast options including pancakes, strawberries, freshly made tailored omelettes, cold cuts, and even sushi.
Suitable for: Business / Meetings / Banquets / Leisure / Families
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NEWS Exhibition Calendar MARCH 6-10
ITB Berlin, Germany www.itb-berlin.de/en/ • •
MARCH 17-19
Routes Asia, Mumbai, India www.routesonline.com/events/ •
MARCH 19-21
CONFEX, ExCel, London www.international-confex.com •
MARCH 20-23
MITT, Moscow, Russia www.mitt.ru •
MARCH 25-27
GIBTM, Abu Dhabi, UAE www.gibtm.com •
APRIL 23-25
Africa awaits luxury exhibition
WTM Latin America, Sao Paulo, Brazil www.wtmlatinamerica.com/ •
May 5-6
AHIC, Dubai, UAE www.arabianconference.com • •
May 6-9
ATM, Dubai, UAE www.arabiantravelmarket.com/ • •
• TTG Middle East & North Africa will be available at these shows • ttgmena luxury will be available at these shows
The event is the first of its kind in the region International Luxury Travel Market (ILTM) Africa, taking place this spring in Cape Town, from April 8-9, 2013, is said to be fully booked, with 70 participants representing Africa’s authentic range of elite travel products and services. Organiser of the event, Reed Travel Exhibitions, highlighted that a number of participants will be exhibiting at the trade show for the first time, and will be joined by hosted buyers who have also not attended an event of this
kind in Africa before. The event is to provide a one-to-one, pre-scheduled appointment system, to be decided between hosted buyers and exhibitors of only high-end and distinctly African properties. Exhibition director, ILTM, Reed Travel Exhibitions, Alison Gilmore stated: “The overwhelming interest in ILTM Africa since we launched shows how much demand there is for an event that focuses exclusively on the high-end market.”
High–end city hotel launches ME by Meliá has officially launched its flagship hotel, ME London, which is a design-led, lifestyle hotel in the heart of the capital’s art and culture district. The property, located in Marconi House – reportedly the original London home of BBC radio, is said to be Foster + Partners’ inaugural UK hotel project and the first for which they have designed both the interiors and exteriors of a hotel. ME London comprises of 157 guest rooms, including 16 suites and an ultra-luxurious Suite ME – a two-floored penthouse in the turret of the building. All rooms boast sumptuous bedding, bathrooms with rain showers and premium amenities, as well as access to the hotel’s integrated digital media hub. The property's culinary
The hotel offers numerous food and beverage options options include the hotel’s Radio rooftop bar, STK steakhouse and grill, Cucina Asellina and the Marconi Lounge. Amenities include an on-site fitness centre, in-room relaxation and spa treatments. Visitors to the hotel are orchestrated by the dedicated Aura Manager, who ensures tailor-made hotel services.
Agreement signed for flagship brand property arriott International has signed an agreement with Jamuna Builders Limited to operate JW Marriott Hotel Dhaka in Bangladesh, which is to be part of a mixed-use development that is set to include retail and office facilities.
demand for quality accommodation in the city is growing strongly." Chairman, Jamuna Group, Nurul Islam remarked: “Considering the huge growth of international business transactions in Bangladesh, especially in Dhaka Mega
Now is the right time to bring our luxury JW Marriott brand to Bangladesh. With the construction of the hotel already under–way, president and managing director, Asia Pacific, Marriott International, Simon Cooper declared: “Bangladesh has a thriving economy, and the country’s GDP has been growing at approximately six per cent a year for the past five years. We absolutely believe that now is the right time to bring our luxury JW Marriott brand to Bangladesh, and in Jamuna Builders Limited we have an owner with a great vision and drive to make this a truly stunning hotel in a great location.” Cooper further highlighted that the new property will be Marriott International’s second hotel in the city and noted: "With the existing hotel market currently underserved in Dhaka, and with the future growth in the infrastructure sector, the
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City and the present economic growth, the number of international hotels is not enough to meet the demand. We feel that to meet the growing demand of this service industry, we should contribute and we have started developing the largest five-star hotel in Bangladesh – the JW Marriott Hotel, in conjunction with Marriott International. “With its proposed 700 rooms, this hotel will be one of the largest JW Marriott hotels in Asia and will be a landmark of architectural beauty. The site is very close to the international airport and other important areas and institutions in Dhaka.” The property is to be located in an emerging location in the centre of the city and will consist of three restaurants, two bars, a spa with eight treatment rooms, and 2,280m² of meeting space.
NEWS
Mammoth investment Partnership boosts expands tourism US presence Kuwait’s $13 billion investment in its transport infrastructure is reportedly driving its tourism sector, according to a recent announcement by government officials.
challenges facing the country as part of its annual GCC and Levant road show series. Portfolio director, Reed Travel Exhibitions, Mark Walsh said: “Kuwait is now midway through its latest
Kuwait is now midway through its latest five-year tourism plan. Alpen Capital has reported growth in Compound Annual Growth Rate (CAGR) for the hospitality sector at 8.1 per cent for 2011-2016. Organiser of Arabian Travel Market (ATM), Reed Travel Exhibitions, is due to meet with industry leaders to discuss opportunities and
five-year tourism plan, which has leisure sector growth as its primary focus. This is supported by an investment of $6 billion to expand the capital’s airport, with a second terminal by 2016, and a new $7 billion metro system which will be operational by 2020.”
Saudi Arabian carrier opens new routes
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scott is due to further enhance its profile in the North American market through the formation of a marketing partnership with AKA, a luxury brand of serviced residences. As part of the partnership, AKA, which provides luxury furnished suites in prime metropolitan locations in the US, will refer its customers to Ascott when they travel out of the US, and Ascott will recommend its US bound customers to stay at AKA’s properties. A recent report by the Global Business Travel Association (GBTA) depicted that US business travel spending is set to increase by around five per cent year-on-year in 2013 to more than $260 billion. For 2014, GBTA predicted that the total US business travel spending is to rise by over seven per cent. Chief corporate officer, Ascott, Tony Soh said: “We see tremendous potential in the North American market. Ascott’s serviced residences are located in key cities where many American multinational corporations have set up operations. These companies account for more than 30 per cent of our corporate business and we expect this to increase. International outbound business travel from America is projected to rise and travellers are expected to stay longer, thus creating greater demand for serviced residences."
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nasair’s new routes are to lead to the expansion of the airline’s network across the region nasair has announced new domestic routes to Taif and Yanbu from Riyadh and Dammam respectively, in addition to new international flights from Taif to Kuwait and from Dammam to Khartoum. The flights to Taif from Riyadh began on February 18, with three flights weekly on Monday, Wednesday and
Friday. The same schedule is planned for the Yanbu from Dammam route. CEO, nasair, François Bouteiller commented: “These new routes and destinations for both Taif and Yanbu reflect nasair’s national strategy to meet our customers’ needs, and the importance of the city of Taif as a futuristic hub of operations for nasair. "It represents an important touristic hub in addition to its geographical location as a gate to Makkah, that serves both domestic and international pilgrims, which will lead to expansion of the nasair network across the region,” he added. According to Bouteiller, the airline has transported more than 10 million passengers since its launch in February 2007.
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NEWS
Carrier reports a rise in numbers ir Arabia has revealed a 13 per cent rise in passengers throughout 2012, compared to the previous year, with a record 2,301,484 passengers making use of its flight services.
Kuwait, Najaf, Karachi, Peshawar and Delhi, while at the same time furthering its expansion from its Morocco and Egypt hubs, reaching a global network of 82 cities. “Air Arabia continues to
Air Arabia continues to witness significant year-onyear growth in passenger numbers. Last year, the airline launched flights from its hub in Sharjah to Kazan, Taif, Salalah, Ufa, Odessa, Erbil, Astanaa, Basra and Rostov. Air Arabia also increased its services to Moscow, Riyadh, Jeddah, Dammam, Doha,
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witness significant year-onyear growth in passenger numbers. We will continue to set the standard for the low-cost travel segment,” group CEO, Air Arabia, Adel Ali commented on the announcement.
Launching its first property in Turkey Shangri-La Hotels and Resorts is predicted to open its very first property in Turkey, the Shangri-La Bosphorus, Istanbul, in Q1 of 2013. Expected to be the second-tallest building on the coast after Dolmabahce Palace, the property is to provide 186 guest rooms, at a minimum size of 42m2, with spacious bathrooms, as well as 17 suites, offering approximately 80m2 to 366m2 of space. Dining options include an all-day dining restaurant, offering a range of Asian and Western cuisines, a Chinese restaurant and the Lobby Lounge. The Shangri-La Bosphorus, Istanbul, will additionally comprise of CHI, The Spa at Shangri La, which is to boast seven private treatment rooms and two hamams. Other facilities include a health club, furnished with the latest fitness equipment, a beauty salon, a luxury retail boutique and an indoor swimming pool. Meeting facilities for the MICE segment include over 4,500m2 of meeting and banqueting facilities, a grand ballroom, junior ballroom, six function rooms, a boardroom, business centre and a teleconferencing room. Situated between the Dolmabahce Palace and the Maritime Museum on the European shore of the Bosphorus Strait, the property will be in close proximity to the city’s financial district.
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Luxury hotel opens its doors in Thailand Starwood Hotels & Resorts has unveiled the opening of Vana Belle, a Luxury Collection Resort, Koh Samui. The newly built resort is said to be the collection’s third hotel in Thailand, alongside Sheraton Grande Sukhumvit in Bangkok and The Naka Island Resort & Spa in Phuket. “We are thrilled to debut Vana Belle as part of The Luxury Collection, offering our global guests access to exceptional and indigenous experiences delivered with the personalised service they have come to expect from this brand,” stated global brand leader, The Luxury Collection, St. Regis and W Hotels Worldwide, Paul James. “With the region’s natural surroundings, intimate atmosphere and welcoming
Thai hospitality, Koh Samui is certainly one of the world’s most coveted destinations, and Vana Belle is poised to become Thailand’s most idyllic address,” James further commented. The property offers 80 pool suites and pool villas with expansive outdoor spaces and panoramic views.
The new property boasts 80 pool suites and villas
NEWS
Further expansion into Africa
Passenger demand on the increase
Hotel group boosts position in Vietnam
he International Air Transport Association (IATA) has announced full-year traffic data for 2012 depicting a 5.3 per cent year-on-year increase in passenger demand. The 5.3 per cent rise in passenger demand was slightly down on 2011's growth of 5.9, per cent, but above the five per cent twenty-year average.
Minor Hotel Group (MHG) has announced its commitment in boosting its position in Vietnam’s hospitality sector by obtaining Life Resorts. CEO, Minor Hotel Group, Dillip Rajakarier said: “With the acquisition of these two resorts, we are proud to extend our hospitality offering wider in Vietnam, giving us the opportunity to welcome diverse travellers from the north to south of the country, and delivering the same service quality and hospitality as in all the hotels we either own or manage within Minor Hotel Group.” The Group has acquired, within the Life Resorts portfolio, the 96-key Life Heritage Resort Hoi An in addition to the 63-key Life Wellness Resort Quy Nhon. It also plans to rebrand both properties later this
The property is located in an area steeped in heritage, near to an UNESCO World Heritage Site Newmark Hotels has expanded its portfolio with Coral Lodge 15.41 in Mozambique, Africa. Managing director, Newmark Hotels, Neil Markovitz commented: “It’s not about expansion for the sake of expansion; it has been our mission to find the right hotels and resorts that complement our portfolio and ethos. Without a doubt, Coral Lodge adds great depth to our expanding portfolio.” Markovitz added: “Coral Lodge is located in an area
steeped in heritage, which is something that we at Newmark respect and value, as one can see from our Cape Town properties." The property is located near Mozambique’s only UNESCO World Heritage Site, Ilha de Mozambique. It offers a range of activities from exploring Varanda’s mangrove forest with its prolific animal and bird life, to fishing or sailing with the lodge’s local dhow. In addition, guests can enjoy whale watching between July and October.
This demonstrates just how integral global air travel is for today’s connected world. CEO, IATA, Tony Tyler stated: “Passenger demand grew strongly in 2012 despite the economic bad news that dominated much of the last twelve months. This demonstrates just how integral global air travel is for today’s connected world." International passenger demand reportedly grew by sixper cent in 2012. The strongest growth came from emerging markets, such as the Middle East (15.4 per cent) and Latin America (8.4 per cent). In addition, Middle Eastern airlines contributed nearly a third of the total expansion in international passenger markets with a 15.4 per cent growth.
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year to two of its existing brands. The Hoi An property is to be flagged under the group’s luxury Anantara brand and will become Anantara Hoi An Resort. The Quy Nhon property is to be flagged AVANI, MHG’s new contemporary upscale brand, becoming AVANI Quy Nhon Resort & Spa.
MHG is to rebrand both properties it is to acquire within the Life Resorts Portfolio
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NEWS
Further investment in the Middle East British Airways (BA) has announced that it has increased summer capacity on its Kuwait route by more than 20 per cent. The increase in capacity, which is part of the airline’s ongoing investment in the country and the Middle East, has been made possible due to the replacement of the
BA has also increased capacity on its Dubai service
aircraft used on the route from a Boeing 777 to a larger Boeing 747. Area commercial manager – Middle East and Central Asia, British Airways, Paolo De Renzis commented: “Kuwait remains a key market for British Airways, where we have seen solid growth. We are always looking for ways to further enhance our offering to and from Kuwait and so we are delighted to be able to grow our operations here further with greater summer capacity.” He added: “The current winter season has been one of our best and we have invested in our Middle East routes as a result." BA has increased capacity on its Dubai service, using a larger aircraft, and increased capacity on its Riyadh route by over 1,000 seats a week.
Irish property receives new look
The property's 138 rooms and suites have been redesigned The Morrison Dublin, a DoubleTree by Hilton property, has recently opened its doors in Ireland, following a $10 million renovation. The renovation has seen the property’s 138 rooms and suites completely re-designed with a brand new concept centred on music and sound. As a part of the refurbishment, all rooms have been refitted with flat modern screen televisions and integrated music systems. Guests of the hotel also have access to a 24-hour business zone and split level fitness centre. The revamp of the F&B facilities sees Bar Quay 14 and the adjoining Morrison Grill recently opened up to the public. President – EMEA, Hilton Worldwide, Simon Vincent said: “We believe that the renovation, combined with DoubleTree by Hilton's famous warm welcome, will make the hotel a popular destination in its own right.”
Growing interest in Asia confirmed eed Travel Exhibitions has confirmed that 40 per cent of regional hosted buyers attending GIBTM (the Gulf Incentive Business Travel and Meetings exhibition), have shown a direct interest in placing outbound business into Asia.
Maldives and Japan being specified as top destinations to place future business. Further to this, we have also seen a substantial increase in regional hosted buyers registered with a 30 per cent increase expected to attend the show.”
Things are looking very positive for next year. Event director, GIBTM, Reed Travel Exhibitions, Lois Hall said: “Things are looking very positive for next year, with 65 per cent of MENA buyers from our survey also reporting an increase in events placed over the next 12 months with Thailand, Malaysia, Turkey, Sri Lanka,
In addition, as a direct result of the rise in demand for outbound business into Asia, GIBTM has created a specialist exhibitor pavilion on the show floor, providing a dedicated area for exhibitors from the Asia Pacific region. The show is set to take place from March 25 to 27.
Qatar set for highly anticipated airport opening The State of Qatar has revealed that preparations are well underway for the April 1 initial phase opening of the new Hamad International Airport to be operated by national carrier, Qatar Airways. Chairman, Qatar Civil Aviation Authority (QCAA), HE Abdul Aziz Al Noaimi outlined details of the soft launch to 100 airport officials and airline executives in an event organised by Qatar Airways, the Hamad International Airport’s Operational Readiness and Airport Transition (ORAT) team and QCAA. In the first phase of the $15.5 billion project, 12 international passenger airlines are set to become the launch carriers of the facility. Qatar Airways are also expected to
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move operations to Hamad International Airport in the second half of the year. Doha International Airport is due to conduct a dual airport operation with Hamad International until full operations begin in the second half of the year. Cargo operations and catering facilities are set for operation within weeks. Al Noaimi said: “Hamad International Airport will truly be a global showpiece that the State of Qatar will justifiably be proud of. “The airlines that we will shortly welcome to Hamad International Airport will make history, becoming the first commercial operators of flights to and from the world’s newest aviation hub from April 1.”
NEWS
Tech solutions to change travel
Heightened usage of selfservice is among the predicted transformation SITA, specialists in air transport communications and IT solutions, have said that travel is expected to change significantly, fuelled by IT innovations used by airlines, airports and passengers. 'Flying into the Future', SITA’s most recent report, underlines how the industry will see a transformation in
the way travellers buy travel services and use self-service along their journeys. The report also highlights how these journeys are to take place in a fully mobile and social environment, with airlines and airports making use of large amounts of data to deliver real service and operational improvements. “Information technology has already had an influence on air travel,” explained director, market insight, SITA, Nigel Pickford. “With the number of global travellers expected to double by 2030, it will continue to lead the way. Our survey analysis shows four major IT trends which will shape the entire travel experience, from how we book flights to how we interact with airlines and airports, to the kinds of services we expect," he added.
Former US president Expanding its to open global event network in Africa resident Bill Clinton is set to deliver the keynote address at the World Travel & Tourism Council (WTTC) Global Summit, scheduled take place in Abu Dhabi from April 9-10, 2013, at Jumeirah at Etihad Towers.
The WTTC Global Summit provides an extraordinary opportunity. Other speakers at the event are to include Sir David Frost, Daryl Hannah, Sir Jonathon Porritt and more. President, WTTC, David Scowsill expressed: “The 2013 WTTC Global Summit will explore the implications of our dramatically changing world economy and growing population on the travel and tourism industry.” President, Etihad Airways, James Hogan added: “The WTTC Global Summit provides an extraordinary opportunity to showcase the emergence of Abu Dhabi as a global economic centre and tourism and aviation hub. In facing today's global challenges, the emirate is a living example of what is possible when vision is backed by investment, commitment and decisive action.”
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The airline provides services to 219 destinations
Turkey’s national carrier, Turkish Airlines (THY), has adopted Libreville in Gabon as its 219th destination, now connecting 98 countries. With Libreville as THY’s 34th destination in Africa, the airline reports to have the largest network across numerous cities within the continent. THY has additionally revealed its plans to add further cities within Africa to its expanding network in the upcoming months. THY is to operate two-way
services from Istanbul, via Douala, to Libreville, three times weekly. The onward flights from Istanbul, flight number TK 591, are scheduled to depart at 17:45 on Tuesdays, Thursdays and Sundays. The flights are to arrive in Douala at 23:55, with an onward journey to Libreville at 00:55. The flights are direct from Libreville to Istanbul, and flight number TK 591 departs every Monday, Wednesday and Friday at 03:10.
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Airline strengthens regional links airberlin has recently launched new daily flights connecting Berlin, Germany, with Bucharest, Romania, and Sofia, Bulgaria. Area manager – eastern Europe, airberlin, Mohammed Nasr commented: "With these new flights, we are offering flight guests nine destinations in central and eastern Europe from Berlin. Travellers who we welcome in Berlin from Bucharest and Sofia have access to our
international route network through our hub.” In addition, the carrier’s non–stop destinations from Berlin include Gdansk and Krakow, Poland; Kaliningrad, Moscow and St. Petersburg, Russia; and Budapest, Hungary. March 23, 2013, is set to see Warsaw included in airberlin’s network. Feeder flights to the region are currently available from a number of cities throughout the airline's network.
airberlin added Bucharest and Sofia to its network, and is now preparing for the launch of its services to Warsaw, Poland
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El Salvador chosen for Routes Americas l Salvador has been named as the destination for the seventh Routes Americas event, which is expected to take place in early 2014.
French hospitality expands eastwards Sofitel recently announced new management contracts in Wellington, New Zealand; Bali, Indonesia; and Shenyang, China, expected to bring its Asia Pacific network to 43 properties by mid-2014. CEO, Sofitel Worldwide, Robert Gaymer-Jones remarked: “With our unique positioning, based on our French roots and close collaboration with famous architects and designers,
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today we are gaining more and more interest from investors, won over by our distinction and the successful repositioning of Sofitel in the luxury hotel business.” The 415-room Sofitel Bali Nusa Dua Beach Resort is expected to launch in September 2013, Sofitel Wellington is anticipated in 2014, and the 590-room Sofitel Shenyang Lido is scheduled to be fully renovated by early 2014.
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and public sectors, to prepare for this important event. El Salvador will be pleased to welcome the region’s aviation industry leaders and show them what the country
El Salvador will be pleased to welcome the region’s aviation industry leaders. The country's Minister of Tourism, José Napoleón Duarte Durán, signed the agreement during a ceremony which took place at FITUR in Madrid. Durán said: “We are delighted to be announced as the host of Routes Americas in 2014. We are beginning our efforts, from both the private
can offer as a tourist destination, as well as its great potential for business.” Tourism in El Salvador has risen steadily at an average of five per cent per year, and as part of the government Quinquennial Plan, the contribution of tourism to the nation’s overall GDP is expected to grow to 10 per cent.
NEWS
Almaty boosts its hotel offering
The property is located in the centre of Almaty, just half an hour drive from the airport Best Western has announced the opening of Best Western Plus Atakent Park Hotel , its first property in Kazakhstan. The newly constructed hotel has 196 rooms including 23 suites, a gym, spa, conference and meeting space for up to 500 guests, a full-service restaurant and a lobby bar. The property is located in the centre of Almaty, close to the city’s business and financial districts, just 30 minutes from Almaty International Airport. It is said to be a part of the biggest exhibition complex in the city – the Atakent Exhibition Centre. Vice president, international operations, Suzi Yoder remarked: “We are both delighted and proud of Best Western Plus Atakent Park Hotel as our entry into Kazakhstan and look forward to establishing the brand further throughout the country and region.”
MENA occupancy rate on the rise l Taameer Real Estate Investment has released the MENA Hospitality Update report which reveals that the average occupancy rate rose from 65.3 per cent to 65.9 per cent in November 2012, while ADR fell 6.2 per cent to $172.82 compared to 2011. Cairo, Egypt, reported the largest occupancy rate, which rose from 34.4 per cent in 2011 to 53.9 per cent in 2012. Beirut, Lebanon, had the lowest occupancy rate of 35.1 per cent. Doha, Qatar, saw the largest rise in ADR – up 6.5 per cent to $239.34, while Beirut posted the largest drop in ADR, down 32.6 per cent to $154.18. Libya was estimated to see around 52,000 international tourists in 2012, with that number estimated to grow at a CAGR of 5.8 per cent to
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100,000 by 2022. The report also noted that the GCC emerged as a favoured winter destination for international tourists. According to a HotStats survey by TRI Hospitality Consulting, in November 2012, Dubai hotels registered an occupancy rate of 90.8 per cent, while average room rates (ARR) rose 1.6 per cent to $360. Furthermore, Salalah, Oman, is said to be emerging as a winter destination, particularly for tourists from Scandinavian countries. The hotel development pipeline in the region comprises of 480 hotels with 119,932 rooms, with the largest number of rooms under construction (20,030) in the UAE, followed by Saudi Arabia (16,496), Egypt (4,692), Qatar (3,764), Jordan (2,447) and Morocco (2,329).
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Vineyard-inspired Thai property Dusit International has announced a new dusitD2 hotel in Khao Yai, Thailand. The 79-room property, scheduled to open in Q4 of 2014, is set to be a part of Phuphatara Khao Yai, a residential development by Vilailux Development.
We are confident that dusitD2 will be a great addition to the Phuphatara Khao Yai development. CEO, Dusit International, Chanin Donavanik noted: “We are excited to add dusitD2 khao yai to our development pipeline and are confident it will be a great addition to the Phuphatara Khao Yai development.” dusitD2 khao yai has an inspired winery/vineyard concept with a grill restaurant, banquet-style meeting room, outdoor event lawn, a hot spring spa and a multi-purpose library. The Phuphatara Khao Yai development is located two hours’ drive from Bangkok and 13km from Khao Yai National Park With easy access to mountain ranges, family-run dairy farms and numerous vineyards, Khao Yai is said to be emerging as one of Thailand’s top new destinations.
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NEWS
High-end carrier hub Providing a UK MICE ranked top event guide Hilton London Heathrow Airport Terminal 5 has recently released its Guide to Global Business, targeting conference and event organisers with clients from all over the world, to assist them in organising events in the UK.
Rizon Jet’s VIP Terminal in London Biggin Hill recorded a growth in operations in 2012 izon Jet reported that its VIP Terminal in London Biggin Hill was ranked number one in a recent FBO survey. CEO, Rizon Jet, Hassan Al-Mousawi commented: “The rating comes from important sections of our industry and adds enormous weight to our credibility, which is something we treasure.” Last year was the company’s first full year of fixed-base operator (FBO) operations in Doha and London Biggin Hill, which reportedly saw month-on-month business growth. “The growth in operations in London Biggin Hill was significant in 2012 compared to 2011, and with increasing traffic comes a need to ensure we can accommodate it and this will always be a part of our forward plan," Al–Mousani added.
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with global business. Our location provides an ideal hub for companies and individuals to meet and do business. As such, we’ve become experts on managing large scale events and those which involve many
We’ve become experts on managing large scale events and those involving many different cultures, traditions and specifications. General manager, Hilton London Heathrow Airport Terminal 5, Meredith Bevan commented: “Hilton London Heathrow Airport Terminal 5 has become synonymous
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Abu Dhabi-Khartoum link strengthened
different cultures, traditions and specifications. We know that a few well-placed and considered actions can go a long way in your business dealings.”
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The airline launched its Khartoum service in 2006 with thriceweekly flights, now increased to daily Etihad Airways has recently increased the number of weekly services on its Khartoum-Abu Dhabi route from five to daily. The new services, scheduled for every Thursday and Saturday, are in response to the growing passenger demand between the Sudanese capital and that of the UAE, the airline claims. They additionally enhanced the connection of Sudan to the carrier’s network of over 36 destinations in Asia, the Indian Subcontinent and Europe, via Abu Dhabi. Chief strategy and planning officer, Etihad Airways, Kevin Knight stated: “Khartoum has been performing strongly since we launched the route in 2006, and the increase in services will provide further benefits and travel options for our guests.”
NEWS
Bavaria to welcome new hotel nterCityHotel is set to expand its portfolio with the addition of the InterCityHotel Ingolstadt in Bavaria.
CEO, Steigenberger Hotels AG, Puneet Chhatwal commented on the expansion of the brand: “This is
This is the 36th establishment to be opened by InterCityHotel. The property, slated to open at the end of 2013, is expected to be within the vicinity of the city’s main railway station. It is to offer 144 rooms of the latest InterCityHotel design generation, each of which are expected to be at least 20m² in size. For dining options guests are to be able to enjoy dishes at the property's modern BistroLounge.
the 36th establishment to be opened by InterCityHotel. In opting for Ingolstadt we have chosen a location which is a perfect match for the portfolio of our InterCityHotel brand.” InterCityHotel Ingolstadt has been designed by the Munich-based company Höldrich Architekten while the interior design is by Dreesen & Partner from Düsseldorf and Büro Burbacher.
Exhibition’s business Property records overall growth platform renamed World Travel Market (WTM) has announced that it has renamed its WTM Meridian Club, in its 22nd year, to WTM Buyers’ Club. The name change is set to ensure consistency with other Reed Travel Exhibitions' events, including Arabian Travel Market (ATM) and its ATM Buyers’ Club, and is expected to further cement WTM as the ideal event for conducting and concluding business deals. Chairman, WTM, Reed Travel Exhibitions, Fiona Jeffery explained: “WTM Meridian Club has led the way for more than two decades in giving buyers the right environment and opportunities to conduct business with the global travel and tourism industry. “The name change to WTM Buyers’ Club will see WTM continue and improve upon its offer to buyers, to make sure it provides the perfect business environment to negotiate with exhibitors,” she concluded. Almost 240,000 buyers have attended the event with Meridian Club status since its launch in 1992. At WTM 2012, the club is said to have facilitated a record of $2,902 million in industry deals, up 13 per cent on its 2011. WTM Meridien Club was launched in 1992 and marks its 21st anniversary at WTM 2012. It has played a vital role in the growth of WTM over the past 20 years, and was introduced when WTM moved to the bigger Earl's Court.
Tilal Liwa Hotel has plans to expand its range of activities Tilal Liwa Hotel, situated on the edge of Rub Al Khali Desert, has recently reported an excellent performance in 2012, with over 100 per cent increase in revenue in all its departments. As a result the property plans to diversify its wide range of adventure activities this year to continue attracting guests, especially those from the corporate segment. General manager, Tilal Liwa Hotel, Ayman Ashor
commented: “We are pleased to report that there has been growth in overall revenue for Tilal Liwa Hotel compared to 2011 in the following business segments – online, weekend and leisure. This is because of the attractive step-in price offered to guests." Recorded growth for the hotel’s overall revenue, compared to 2011, rose by 108 per cent for room revenue, and 121 per cent for F&B.
Consolidating Middle Eastern presence General managers from over 65 of Fairmont Hotels & Resorts’ properties gathered together recently for their annual general managers meeting in Dubai, to discuss the state of the hospitality and travel industry, trends and brand positioning. “This year we felt it was important to move our annual general managers meeting outside of North America as we have experienced so much growth in key international markets such as the Middle East.
A donation was also made to Operation Smile, who provide lifechanging surgeries to children with facial deformities continued investment in the
The annual meeting is an opportunity for colleagues to discuss industry trends. The annual meeting is an opportunity for colleagues to discuss industry trends and the brands focus for the year ahead. A large component of this is Fairmont’s
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Middle East as a prime location for business and leisure travellers worldwide,” said president, Fairmont Hotels & Resorts, Jennifer Fox. This is the first time the
company has held its general managers meeting in the Middle East, highlighting the company’s investment and expansion in the region. Fairmont has added 57 properties to its portfolio, over the last 13 years, including Fairmont Dubai and Fairmont Bab al Bahr in Abu Dhabi, among others. As part of Fairmont’s ‘Meetings that Matter’ charitable programme, a $10,000 donation was made to Operation Smile during the annual meeting.
TECHNOLOGY
www.sofitel.com
WEB REVIEW
On entering the newly launched Sofitel website, visitors are immediately greeted with an elegant design and colourful, striking images of Sofitel hotels. Each image is accompanied with a small window in the bottom-left corner of the page, allowing the visitor an option to obtain information about the property, as well any relevant available offers. A
By Ana Mladenovic
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reservation tab in the top right-hand corner allows for browsing of availability across the company’s hotel portfolio. The Destinations section showcases a list of all countries and properties Sofitel is present in, with the possibility of easy booking. The page is visually accompanied by a Google map, allowing for access to any of the group’s hotels, as well as an overview of the number of properties on each continent. The Special Offers section provides both a Sofitel selection of offers, as well as a section where all offers are displayed. The Meetings & Events section presents personalised solutions and venues offered for organising a range of events. So Boutique, takes the visitor to the dedicated online shop, while the Contact window provides numbers for Sofitel in each country.
Content ✰✰✰✰✰ Navigation ✰✰✰✰✰ Presentation ✰✰✰✰✰ OVERALL
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Underlining the ever-growing importance of IT TB Berlin 2013’s Travel Technology segment is said to have become one of the most stable and dynamic exhibitor sections, with halls having reportedly been booked up for months. Over 150 companies from 25 countries are set to exhibit IT-related services and innovations for both back and front offices in the travel industry, software solutions and hotel booking portals, whilst also focusing on technology trends, including big data, real-time analysis, cloud computing, data security, privacy protection and solutions for marketing products in the Web 2.0 environment. A key topic at ITB will be how tour operators can take advantage of their technological innovations such as social media and mobile applications.
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The Travel Technology halls have been booked up for months, with over 150 companies from 25 countries The supporting programme of eTravel World is expected to consist of workshops and papers, which will be presented in two stages, providing answers to the following: ‘How will the transition from pilot phase to growth work out?’; and ‘After investing so much, how can one benefit long-term from
social-mobile technology?’. The topic headings at the forums taking place include Social Travel Solutions, Marketing in the App Economy, Mobile Destination Marketing News, Customer Journey Management, Near Field Communication (NFC) and Crowd Investing in the Hotel Trade.
INTERVIEW
Forecasting growth with confidence A firm believer in tourism as a force of good in the world, Secretary-General, UNWTO, Taleb Rifai shares with Ana Mladenovic his thoughts on the industry, with a special focus on MENA TTG: We saw one billion tourists in 2012; what are your expectations for 2013? Last year was a record breaking year for tourism, with more than one billion international tourists travelling the world for the first time in a single year. At UNWTO, we expect tourism to continue to grow in 2013 following the four per cent increase registered in 2012. For 2013, we forecast a growth of around three to four per cent. TTG: How can tourism alleviate poverty? Tourism is currently one of the world’s largest and fastest growing economic sectors. It is
also one of the most global ones, with new destinations, particularly in emerging and developing economies, gaining increased weight in the global market. In 2012, almost half of all international tourist arrivals were registered in emerging economies and by 2015, emerging economies will, for the first time, receive as many international tourists as advanced economies. Many have described tourism as the world’s largest voluntary transfer of resources from ‘those who have to those who have not’. Indeed, tourism is one of the fastest growing sectors in the developing world, accounting for 45 per cent of the exports of developing countries, creating March 1 2013
millions of direct and indirect jobs and allowing governments to diversify economic growth. Moreover, the sector has significant spillover effects on the wider economy and attracts valuable know-how and investment. For these reasons, tourism has become one of the most promising and viable paths for economic growth and development among developing countries and a major contributor to the attainment of the UN Millennium Development Goals (MDGs).
Egypt, where the area surrounding Egypt’s Black, Bent and Red Pyramids is emerging as a new, environmentally sustainable tourism destination. The project aims to reduce poverty (over 3,000 people have thus far been trained in hospitality skills) and better protect and manage the archaeological and natural resources of the area. This is just one of countless sustainable tourism projects that are currently underway across the MENA region.
TTG: How can tourism promote sustainable practices?
TTG: How has the profile of the average traveller changed with the spread of the Internet and social media?
In terms of sustainability, the growth in tourist numbers has no doubt brought about mounting challenges regarding the three pillars of sustainability – economic, social and environmental. Yet, increasingly destinations and companies are incorporating sustainable goals and practices to ensure that the socio-economic benefits generated by tourism do not deplete natural resources, but respect local communities and translate into clear benefits for the host destination and its people. Indeed, tourism is fast becoming one of the most effective ways to generate support and income for environmental conservation, cultural preservation and community development. National parks provide a clear example, since tourism provides the financial means and incentives for conservation and allows for the creation of further protected areas while engaging local populations. Sustainable tourism can also be an important instrument to preserve land for nature, offering alternative livelihood options to those who may otherwise resort to less sustainable land use.
By 2030, the MENA region is expected to reach a total of 195 million international arrivals - 116 million more than today.
The modern traveller is increasingly experienced, independent, and has a higher social and environmental conscience. Tourists are also more demanding, having travelled extensively, and expect reasonablypriced quality tourism services and experiences. The new traveller is also highly impacted by technology; from the moment he or she decides to look for an air ticket, a holiday or a hotel room, until they return home and often share their experiences online with others around the world. It is important that destinations respond to this shift in consumer trends by keeping abreast of the latest innovations and technology, and committing themselves to environmental sustainability. TTG: What do you predict for the MENA tourism sector in the years to come? Long-term prospects for the Middle East and North Africa are very positive. UNWTO’s long-term forecast, Tourism Towards 2030, expects the MENA region to be among the fastest growing regions of the coming decades. By 2030, the region is expected to reach a total of 195 million international arrivals – 116 million more than today. TTG: Your post entails extensive travelling. Do you still enjoy it, or has it become a bit of a routine? I am fortunate that my position involves a large amount of travel and that no day is the same. Each trip I make entails meeting new people, experiencing different cultures, traditions and food, and visiting beautiful cities and natural sites; hardly routine. This further allows me to see on the ground the transformative power of tourism and this is very rewarding.
TTG: To what extent has the tourism sector in MENA embraced sustainability?
TTG: What kind of destinations appeal to you as a leisure traveller?
Sustainability, in all its forms (economic, environmental and social) is of ever increasing importance for the tourism destinations of the Middle East and North Africa. There is a growing trend in the region towards integrating sustainability concerns in business models and public policies, and not just for ethical reasons, but because it makes clear business sense. UNWTO is involved in a number of exemplary projects in the region such as in
As a frequent traveller, both for business and leisure, I look for a destination that is not only doing no harm to its natural, built and human surroundings, but that is making an active difference. Many destinations are today going beyond simply meeting national regulations and voluntary norms and are actively engaging in community investment, environmental stewardship and human capital development. This is a growing trend and one I am eager to support both in theory and in practice.
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DESTINATION DUBAI
A towering triumph Dubai is basking in the glow of an innovative and healthy hospitality industry. The unique appeal of the emirate's tourism product is further enhanced by its ever-evolving new developments. Naomi Leach discovers the latest tourism advancements enriching the region
ubai, the irrepressible heart of the UAE, is pulsating vibrantly once more; with a renewed resilience, enhanced infrastructure along with the innovative marketing of Dubai Department of Tourism and Commerce Marketing (DTCM) behind it, optimism abounds and the hospitality industry continues to evolve at a frenetic pace. Currently worth $4.5 billion, the hospitality market in the UAE is estimated to grow a further 67 per cent by 2016 to $7.5 billion, according to Alpen Capital’s October 2012 GCC Hospitality Industry Report. This forecast, in part, is fuelled by Dubai’s growing diversity and supply of hotels created to satisfy insatiable visitor numbers. MKG Hospitality’s Sector Studies & Forecasts report revealed that Dubai’s global hotel supply in the year 2011 was 387 hotels and 54,000 rooms. But between September 2012 and the end of 2012 alone, 26 new hotels were anticipated in Dubai and Abu Dhabi. Furthermore, by 2015, pipeline developments for 88 additional hotel projects (28,000 rooms) have been identified representing an annual growth rate of nine per cent, which outpaces the rest of the MENA region. Although 80 per cent of upcoming properties belong to the upscale segment, MKG Hospitality also detects growth of midscale and economy products developing through international operators. Indeed the launch of four-star beach property JA Ocean View Hotel illustrates this diversification of accommodation types. While four-star property Jumeira Rotana recorded a successful 2012, with 85 per cent occupancy. With this seemingly endless growth, questions relating to the risk of over-saturation have been raised. General manager, Lavilla Hospitality, Jaya Bhuksan Patnaik commented to TTG: “Whilst the current growth in hotel supply in the Middle East is based on future targets of a promised land, the current results in the industry indicate that they are on the right track. The scale of the announced developments, coupled with those already underway, raises the issue of whether the region is facing the risk of overcapacity. With occupancy levels running at over 80 per cent and record revenues of $250 per night in Q1 of 2012 in Dubai, it is easy to see the motivation to construct further properties in the region.” But, reflecting positively on this continued evolution,
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DESTINATION DUBAI director, sales and marketing, Le Méridien Dubai & Le Méridien Fairway, Vikras Choudhery told TTG: “Today we can proudly boast of an inventory of around 90,000 rooms with each month bringing in additional inventory. The beauty of this equation is that all the additional new inventory that is added every year gets easily absorbed.” Likewise, senior director, market management – Eastern Mediterranean, Africa, Middle East and Indian Ocean, Expedia Travel, Diego Lofeudo, is optimistic regarding Dubai’s buoyant hotel growth. He told TTG: “Expedia in Dubai continues to see record high room night growth for the seventh consecutive year. With increased focus on Dubai as a key destination for our global travellers, we expect this trend to continue.”
Indeed, Dubai Airport’s expansion and Emirates Airline and flydubai’s new sprawling global routes have increased connectivity and driven stronger passenger growth from South America (up 93 per cent), GCC (up 28 per cent) and Russia, and CIS (up 25.7 per cent). “Dubai is the crossroads of the Middle East and very accessible, making it the ideal travel hub and tourism destination for those that are just stopping over for a few days on their way to other destinations, or for those tourists that are staying for longer,” stated commercial director – MEA, Hertz, Sunita Gomes to TTG. Hertz benefits from the increased passenger numbers and has established partnerships with regional airlines including Emirates Airline, Etihad Airways, Qatar Airways and Saudia Airline. Gomes revealed that Hertz has plans to build on these relationships. Dubai’s infrastructure and accessibility have been highlighted by several hoteliers with shuttle, metro and short car journey times praised. CEO, Al Barari, Mohammed Bin Zaal hailed Dubai as offering the best infrastructure in the region.
Bin Zaal and Salameh also both cited political safety and stability as regional strength for Dubai. Descrozaille concurred: “Dubai is benefiting greatly from being one of the safest and most stable locations in the Middle East. We have seen a lot of business come to Dubai in January and predict this trend will continue for the next few months or so.” Niche exploration
The influx of visitors to Dubai has been confirmed by Dubai International Airport, which had forecast passenger numbers to reach a record 56.5 million in 2012. Although travel industry professionals report that Dubai’s key feeder markets of the GCC, the UK, Germany and CIS continue to arrive, the emirate is also attracting new markets.
With an abundance of shopping destinations, entertainment attractions and colossal developments under construction, Dubai offers both leisure and business travellers a unique product, agree industry experts. “Dubai continues to astonish and mesmerise travellers from all around the world,” asserted general manager, Grand Millennium Dubai, Peter Mansourian to TTG. Additionally, regional PR director – Middle East & Africa, Kempinski, Lashley Pulsipher enthused to TTG : “Dubai remains a top travel destination for luxury travellers because of its inimitable ‘wow’ factor. Yes, you can find luxury hotels, dining and shopping in many cities around the world, but Dubai has a palpable positive energy that seasoned travellers can sense when they visit it.” Several members of the hospitality sector commended the DTCM’s global marketing strategies as a key to the emirate’s success. General manager, Copthorne Hotel Dubai, Alaa Salameh commented TTG: “Instrumental are the unique pro-
Shopping is a prominent touristic driver for Dubai, where demand is further generated and capitalised on by the DTCM and the Dubai Convention Bureau (DCB) who cultivate and promote shopping events such as the Dubai Shopping Festival. The Mall of Dubai celebrated a record 65 million visitors in 2012, making it the most visited shopping destination worldwide. “Dubai plays host to some of the foremost events in the world, including the Downtown Dubai New Year’s Eve Gala, Dubai Shopping Festival, Dubai Summer Surprises, Art Dubai, and the Dubai International Film Festival among others, which serve as a magnet for the rest of the world,” stated Thompson. Sport is also a growing niche market for Dubai as director, sales & marketing, Mina Seyahi Complex, Gavin Maloney claimed that both hotels have experienced demand for their golf amenities. Furthermore, The Meydan, which boasts the Meydan Grandstand, reported positive growth. Even at a business focused hotel, director, sales & marketing The Ritz-Carlton DIFC, Rania Keedy noted an increase in leisure and weekend tourism to TTG : “In 2013, the focus for The Ritz-Carlton DIFC will be to cement our credentials as a lifestyle destination, as well as a business hotel.” Although the leisure sector remains their most dominant, general manager, Majestic Hotel Tower Dubai, Alex Economides revealed to TTG : “Business demand is increasing due to the improvement in business sentiment in the region. Dubai has also become the preferred MICE destination in the region, hosting large international and regional events, including Arab Health, World Economic Forum and Dubai Airshow. These events attract upwards of 80,000 attendees over a period of two or three days.”
“Over the last two years, we have seen a substantial increase from both the Indian and Chinese markets, in addition to interest from the US, Brazil and Japan, all flying through Dubai to get to the rest of the world. This has in-turn resulted in overall increases in the length-of-stay from these visitors,” COO, Emaar Hospitality Group, Josef Kufer explained to TTG. Regional director – Dubai, Egypt and Jordan, Carlson Rezidor Hotel Group, Marc Descrozaille remarked to TTG: “We are noticing new markets; the Chinese being the biggest and in our opinion one of the most important. We are actively trying to capture this market through an aggressive recruitment drive, plus adapting some services and facilities to cater for this market. We’ve also seen an increase in guests from South America; this is due to new routes opened up by the airlines, definitely a noticeable increase and one to watch.”
motional campaigns by DTCM and Dubai government that are being carried worldwide to position the destination and advertise the various exhibitions, conventions and festivals. From a hotel perspective we have different strategies for such periods of high demand wherein we restrict our inventory to be sold at best available rates to maximise revenues.” COO, JA Resorts & Hotels, David Thomson exclusively said to TTG : “DTCM is the driving force behind the success of the emirate’s tourism and we look forward to continuing to work closely with them under their new leadership in 2013. The fact that Dubai almost always seems to offer something new, no matter how many times you visit is another paramount factor for the tourist market. The destination has truly grown with the times and these days there are new landmarks, theme parks and public transport options.”
Dubai is beginning to emerge as a top MICE destination with several hotels designed to accommodate a large number of delegates and to offer vast conference spaces equipped with state-of-the-art business centres. Grand Hyatt Dubai launched Al Manzil, a multi-event residential style event space for this market, while the upcoming Conrad Hotel is expected to be able to host 1,100 delegates and the recently opened JW Marriot Marquis Dubai is to offer a seating capacity of 1,548. General manager, JW Marriot Marquis Hotel Dubai, Rupprecht Queitsch is keen to attract the conventions market and told TTG : “I see no reason why Dubai isn’t going to put itself on the global convention map working closely with DCB, which has an additional benefit for everyone.” Queitsch added: "The reasons for coming to Dubai are multiplying pretty fast. Multiplication is very healthy.”
Irresistible drivers
Dubai almost always seems to offer something new, no matter how many times you visit. Bolstered connectivity
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DESTINATION DUBAI
UAE expansion plans revealed anyan Tree Hotels and Resorts has announced it plans to explore strategic partnerships with investors in the UAE, in a bid to expand its presence by developing resorts, hotels and spas in the region in 2013. CEO, Banyan Tree Hotels & Resorts, Abid Butt stated: "We are looking into various opportunities in the UAE to launch new hotels and resorts by forming new alliances and partnerships. The UAE hospitality industry in general, and Dubai and Abu Dhabi in particular, is witnessing increased growth supported by a strong infrastructure and an increasing interest in tourism and travel in the region, which inspires us to examine various options to enhance our position in the country.”
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On a recent visit to the UAE, Butt commended several large developments launched and managed in Dubai, which, as he assessed, made Dubai a sought-after destination for companies working in the tourism sector, seeking to develop their business. Butt added that the ease of procedures in the UAE and the various leisure and business attractions have made it a leading destination for international hotel chains wanting to benefit from the increasing number of tourists and visitors coming from all over the world. The group currently manages two hotels in MENA: Banyan Tree Al Wadi and Banyan Tree Ras Al Khaimah Beach. Overall the group manages and owns 30 resorts and hotels worldwide.
Fresh hotel look introduced Refurbishments at Le Méridien Mina Seyahi complex have been completed, with the property set to welcome guests to experience its new design offering. Providing a mix of 220 premium guest rooms, executive suites and a Royal Suite, the complex has been designed to present a contemporary aesthetic to complement the resort's cosmopolitan location. “We are excited to introduce the chic new look Le Méridien Mina Seyahi. The hotel is positioned to provide a city escape for urbanites, a tranquil retreat for leisure travellers, as well as a meeting point for travellers seeking cultural discovery, wellness and relaxation,” commented complex general manager, Le Méridien Mina Seyahi, Stewart Selbie.
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A380 airport concourse completed Emirates Airline and Dubai Airports have announced the completion of the phased launch of Concourse A – a purpose-built facility for the A380 aircraft at Dubai International Airport. All 20 of the A380 capable contact gates and the Emirates Airline first class and business class lounges are said to be fully operational after a five-week-long phase-in period. President, Emirates Airline, Tim Clark said: “With a fleet of 31 A380s and a further 59 on order, Emirates Airline is the largest operator of this aircraft in the world, and it is only fitting that we have a world class facility that meets this need and represents our leadership in this regard.” CEO, Dubai Airports, Paul Griffiths added: “Concourse
A is a vital element of our $7.8 billion investment in the continued expansion of Dubai International which, will see it become the world’s busiest airport for international passenger traffic by the end of 2015.” With 11 floors and a total built-up area of 528,000m2 passengers can now travel the network of 21 A380 destinations.
Concourse A is a purpose-built A380 aircraft facility
DESTINATION DUBAI
Luxury city hotel anticipated
Travellers await the opening of the new high-end city address
Due to open during 2013, Conrad Dubai is highly anticipated as a hotel designed with the corporate and MICE traveller in mind. Located centrally, and within easy reach of Dubai’s Convention Centre and World Trade Centre, Conrad Dubai plans to offer two large ballrooms; one with a
capacity for 1,100 delegates, sitting theatre style, and one ballroom, which can seat up to 725 delegates, theatre style. Additionally, 11 meeting rooms, a pre-function area, three boardrooms and a fully equipped business centre are expected. General manager, Conrad Dubai, Mario Ferraro stated: “Conrad Dubai will introduce a new and distinct level of smart luxury to Dubai’s cosmopolitan business and shopping districts. The hotel is to feature 553 rooms and suites as well as six contemporary dining and nightlife venues. In addition to a 2,000m2 spa with eight treatment rooms, the luxury property is also due to boast a 5500m2 pool deck, fringed by 80 palm trees and complemented by a waterfall.
Major refurbishment Dubai welcomes Caribbean cruise ship unveiled Royal Caribbean International’s recently revitalised Serenade of the Seas has arrived in Dubai, her new winter home, for the first time, ever. Serenade of the Seas is to be homeported in Dubai until mid-April, giving visitors the opportunity to embark on seven-night round-trip sailings, stopping in Fujairah, Muscat and Abu Dhabi. Executive director – Middle East, Royal Caribbean, Lakshmi Durai
said: “Today’s cruise ships are like floating resorts with all of the choices you would expect of a fine resort, but better because they take you to new destinations as well. “Over seven days and nights, guests will marvel at the spectacular scenery in this part of the world,” Durai added. Serenade of the Seas offers 1,073 staterooms, 12 passenger decks and can carry 3,360 guests.
opthorne Hotel Dubai has undergone a major refurbishment, upgrading its guest rooms, swimming pool, gym, restaurants, public spaces and technology. The hotel has also added new meeting facilities as part of the refurbishment to provide guests with state-of-the-art conference and training space, as well as new retail and commercial space. A new Indian restaurant set to open imminently is also part of the refurbishment project.
Our objective is to continuously maintain standards while adding new features. General manager, Copthorne Hotel Dubai, Alaa Salameh announced: “When it comes to a hotel refurbishment it is an ongoing process. Our objective is to continuously maintain standards while adding new features. “We have upgraded our facilities. The make-over was carried out in stages as the hotel is consistently busy. The biggest task was to expand our meeting facilities adding a ballroom, four meeting rooms, a boardroom, three breakout rooms and an outdoor event space," Salameh added.
Four-star property grand opening celebrated Landmark Hotels & Suites recently held the grand opening of its latest property in Dubai – the four-star Ramada Deira Hotel. Pitched at leisure and business travellers alike, the newly built property is located opposite Salahuddin Metro Station near Al Ghurair City.
The 173-room hotel features 15 modern executive suites, 150 standard double or twin rooms, eight standard single rooms, family rooms for two adults and two children, and inter-connecting family rooms able to accommodate four adults and two children. While the executive suite
The hotel features a selection of leisure facilities in addition to a well-equipped business centre
provides a living room with a sofa, all other room types feature modern décor equipped with flat-screen TVs, high speed Internet access and a wardrobe as well as a mini-bar. The hotel provides a wellequipped business centre in addition to leisure facilities including a health club, hot tub, sauna, steam room and fitness centre. All guests staying at the hotel can expect a complimentary buffet breakfast from the hotel's on-site restaurant, which provides buffet-style food throughout the day. Speaking at the official launch, managing director, Landmark Hotels and Suites, Peter Janssen outlined: "We trust occupancy levels in Dubai will remain strong despite considerable addition to room inventory. We are confident that with the expansion and ‘best & better’ policies of the government and DTCM we can achieve our objectives." March 1 2013
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DESTINATION DUBAI
Record-breaking visitor numbers The Dubai Mall, said to be the world’s largest shopping and entertainment destination by Emaar Properties, has recorded a new global milestone by welcoming 65 million visitors in 2012. The visitor numbers represent a 20 per cent increase compared to the 54 million visitors to the mall in 2011. Retail sales across outlets in the mall also witnessed a 24
per cent growth. The Dubai Mall’s visitor numbers surpass the annual visitor numbers of all leading shopping malls and leisure attractions in the world. Chairman, Emaar Properties, Mohamed Alabbar said: “These figures are a clear testament to the mall’s evolution as the city’s must-visit tourist and retail hub."
The Dubai Mall attracted 65 million visitors during 2012 and became the world’s most visited shopping and leisure destination
Traditional Emirati guesthouse opened
New spa concept launched
rabian Courtyard Hotel & Spa, under the management of Planet Hospitality, has launched Barjeel Heritage Guest House located in the Shandagha. The guest house, a traditional Emirati mansion, offers a grand entrance and courtyard which is surrounded by dining and seating areas and provides bedrooms overlooking the courtyard. An Arabic restaurant provides traditional Emirati, Lebanese and Cosmopolitan cuisine.
Barjeel Heritage Guest House provides a glimpse into Dubai's traditional culture. General manager, Arabian Courtyard Hotel & Spa and CEO of Planet Hospitality, Habib Khan told TTG: “Barjeel Heritage Guest House provides a glimpse into Dubai’s traditional culture and lifestyle, including the Emirate’s maritime history, pearl diving traditions and its architecture. The Guest House is an impressive and inviting traditional mansion.” Additionally, the group has also launched Ahmedia Heritage Guest House, situated in Al-Ras, Deira.
The first YHI Spa in the GCC has arrived at Melia Dubai, offering a spa retreat in Bur Dubai. YHI Spa, which is the spa concept of Melia Hotels International, is said to be dedicated to regeneration, balance and wellbeing. “YHI Spa has been designed as a haven for local residents and international guests alike, who can escape and unwind with our diverse menu of treatments that revitalise the mind, body and spirit,” commented spa manager, YHI, Cristina Iancu. The spa presents five single treatment rooms, as well as separate male and female changing rooms, with lockers also available. Spa treatments offered include a range of therapies from Abhyanga and Thai massage to reflexology.
Couples, families and friends can sample treatments in the double treatment room, which also includes a Jacuzzi. Other treatment facilities include a Moroccan hammam, Turkish bath, a beauty and hair salon, and separate sauna and steam rooms for men and women.
Melia Dubai welcomed the region’s first YHI spa to its property
DUBAI MARRIOTT HOTELS DISCOVER THE DESTINATION
marriott.com/dubai
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JW MARRIOTT MARQUIS HOTEL DUBAI The world’s tallest hotel, located in Dubai’s business district, is home to unsurpassed luxury and offers a spectrum of business facilities for the most discerning of travellers.
COURTYARD BY MARRIOTT DUBAI, GREEN COMMUNITY Located amidst a serene lake and picturesque parkland, the hotel offers unique dining options and impeccable personalised service.
JW MARRIOTT HOTEL DUBAI Located in the centre of traditional Dubai, a stone’s throw away from the gold and spice souks, the hotel offers a variety of suites and rooms, 11 restaurants and a wellness centre.
MARRIOTT EXECUTIVE APARTMENTS DUBAI, ZABEEL - OPENING SOON With views of the Dubai skyline and the creek, the hotel offers 128 fully furnished apartments and access to the 7 dining outlets at Dubai Marriott Hotel Zabeel.
DUBAI MARRIOTT HOTEL ZABEEL - OPENING SOON Conveniently located 10 minutes away from the Dubai International Airport, the hotel features 352 rooms, 7 dining outlets and 13 meeting rooms.
MARRIOTT EXECUTIVE APARTMENTS DUBAI CREEK Centrally located with beautiful views overlooking Dubai Creek, indulge in familiar 5 star services, hospitality and warmth.
DUBAI MARRIOTT HARBOUR HOTEL & SUITES With superb views across Palm Jumeirah, the hotel is located in the heart of Dubai Marina. Close to the Walk and Media City, it is the perfect venue for short or long stays.
MARRIOTT EXECUTIVE APARTMENTS DUBAI, GREEN COMMUNITY Enjoy fully furnished apartments together with full use of all recreation facilities and restaurants at the adjacent Courtyard by Marriott Dubai, Green Community.
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DESTINATION DUBAI
Hotel added to exclusive collection Majestic Hotel Tower has announced that it has recently been accepted as a member of Great Hotels of the World, (GHOW) – Premium Collection. It was reportedly chosen for its meetings, incentives and corporate facilities. The property in Bur Dubai is expected to feature in the next issue of GHOW Meetings, Incentive & Corporate Travel Collection Directory. GHOW is said to have been established to provide global hotel reservation, sales and marketing services for an exclusive portfolio of primarily independent hotels and resorts. Director, sales & marketing, Majestic Hotel Tower, Rashda Safdar said: “Majestic Hotel Tower is a favourite with tourists and business travellers who enjoy the convenient central location, the plentiful dining options and the comfortable, understated ambience.”
Enhanced room packages offered Four-star property, Jumeira Rotana, which provides 58 classic rooms, 42 premium rooms, six classic suites and eight premium suites, has launched a selection of new room packages for guests to choose from. The ‘Rotana Escape’ features a number of room package options including the ‘Romantic Escape’ aimed at couples. The ‘Romantic
Escape’ package is designed to present couples with a complimentary bottle of champagne on arrival and to provide added benefits such as a late checkout. Jumeira Rotana also introduced the ‘Weekend Escape’ package which is aimed at families. Adding to this, a new ‘Business Escape’ package includes breakfast, free WiFi and the use of a meeting room.
The four-star deluxe hotel was selected for its meetings, incentives and corporate facilities
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Meetings concept rolled out ollowing a reportedly successful launch at Radisson Royal Hotel, Radisson Blu is rolling out its ‘Experience Meetings’ concept to all of its Dubai properties and across the Middle East. The Experience Meetings concept for meetings and events incorporates breakout rooms, food and connectivity with service, satisfaction and sustainability. Three elements are offered by Experience Meetings to guests who opt for the concept, including brain food developed by chefs and nutritionists, who provide a balanced menu to keep guests’ blood sugar levels constant, enhancing concentration and lowering stress. Secondly, the Brain Box is a breakout room designed with flexible furniture, adjustable light systems and special tools such as plexi-glass to write on. The third element enables all properties to offer free WiFi for all meetings delegates. ‘Experience Meetings’ is the newest attractive offering at 255 participating Radisson Blu hotels with a total of more than 2,200 meeting rooms in 55 countries across Europe, the Middle East and Africa. “The meeting segment is our key business,” commented senior vice president, sales, marketing and distribution – EMEA, Rezidor, operator of Radisson Blu, Olivier Jacquin. "‘Experience Meetings’ provides our guests with a consistent, high standard of products and services – from the first to the last phase of their booking – and supports our ambitious revenue generating activities.”
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DESTINATION DUBAI
Anticipating Dubai’s elevated business and MICE offering
With his property towering above as the world’s tallest hotel, general manager, JW Marriott Marquis Hotel Dubai, Rupprecht Queitsch exclusively shares with TTG his vision of Dubai becoming a world-class MICE and convention destination
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We are hoping to attract the convention market and are purposely built for the MICE market, with over 7,000m2 of banquet space. The good news is that our service, restaurant, spa, sports facility and infrastructure are available 24-hours a day, including the business centre, so there is no excuse to stop working. Dubai, being centrally located, is part of this success. Guests come from all over the world and some are always awake; this is why we have 24hour infrastructure, ideal for the convention market with the globalisation of companies. Dubai is in an ideal location to be the largest convention destination in the world. There is no reason why there should be such a difference between other places that are known as convention destinations and Dubai. In addition, Dubai is hosting more concerts, and is turning into a financial, business and trading centre. If you look at it, there are more sports, events are getting bigger,
Dubai is an ideal location to be the largest convention destination in the world . races are getting larger, there are several art exhibitions every month, and more and more financial businesses are growing the destination into a hub. All the reasons are growing, including connectivity. The fact that an airline flies non-stop to Dubai means that it’s an easy sell for a convention business. We have a good airport and transport system, it takes 20 minutes to get anywhere, and it is safe, clean and sunny every day.
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A focus on the European market ark Regis Kris Kin Hotel Dubai has reported that it will be present at ITB Berlin in Germany, in March in a bid to capture an increased share of both the German and other European markets. The event, which traditionally attracts more than 10,000 exhibitors and 170,000 visitors, is a venue for tour operators and agents to contract hotel rooms, according to director of sales and marketing, Park Regis Kris Kin Hotel, Patima Onnorm. “While emerging markets such as China and Russia have shown tremendous growth in recent years, Germany remains a key source for us,” she said. “As well as reinforcing our sales message in Germany and Austria, we are keen to make new contacts in smaller
The five star property is keen to reach out to the European market at ITB Berlin European markets which are developing as Emirates Airline expands its network there – the outbound sectors in Switzerland, Norway and Belgium, for instance, all demonstrated double digit growth last year, according to the UNWTO statistics,” added Onnorm.
DESTINATION DUBAI
Apartment refresh underway
Aviation industry forecasts growth he Airport Show 2013, a Middle Eastern event dedicated to airport technologies, operations and infrastructure, is expected to grow this May. The aviation industry reportedly contributes $22 billion – or 28 per cent – to Dubai’s GDP. Now Dubai is set to invest $7.7 billion to expand their airport capabilities. President, Dubai Civil Aviation
Authority, chairman, Dubai Airports; chairman and chief executive, Emirates Airline & Group, HH Sheikh Ahmed Bin Saeed Al Maktoum highlighted aviation as a vital contributor to the UAE’s economy, bringing more than $39.4 billion or 14.7 per cent to the national GDP. Al Maktoum commented: “This contribution is projected to grow further in the coming years and justifies the
country's huge investment in airports and airline networks. Aviation and logistics have had a major impact on other economic sectors such as tourism, hospitality, trade and finance, and activity in one spurs growth in the others.” The Airport Show 2013 is scheduled to take place on May 6-7, 2013 at the Dubai International Convention & Exhibition Centre (DICEC).
Mansourian: It is always on top of our list to stay in tune with all the hospitality trends in the market
Grand Millennium Dubai has revealed that it is set to refurbish the hotel’s apartments. The hotel comprises of a hotel apartments tower set apart from the hotel rooms tower. In the apartments tower there are 81 one-bedroom apartments, 20 studio apartments and 37 two-bedroom apartments which are all fully furnished. The phase of refurbishments is designed
to give them a more modern look, as was explained to TTG by general manager, Grand Millennium Dubai, Peter Mansourian. He stated: “It is always on top of our list to stay in tune with all the hospitality trends in the market. "The management decided to enhance the interiors of apartments, to continue to appeal to luxury seeking travellers,” he concluded.
Waterfront meeting space increased
The new meeting and event space overlooks Dubai's creek waterfront and skyline
InterContinental Dubai Festival City reports to have expanded its existing Event Centre with the addition of 410m2 of extra waterfront meetings and events space. The new function rooms have been designed to provide wider options for those hosting smaller-scale meetings, weddings, group dinners and other events. The additional space is set to complement the existing facilities at the Event Centre, which include
3800m2 of meeting rooms, two ballrooms that can be opened into one large room, three boardrooms, a business centre and a reception area. InterContinental’s new ballrooms boast views of the Dubai city skyline and creek waterfront. Each of the new rooms are, according to InterContinental, finished to a high luxury specification, with unique designs and carefully planned lighting. They can be accessed via the main reception of the space. An outdoor terrace is also available. Director, conferences and events, Dubai Festival City, InterContinental Hotels Group, Patria Puyat said: “Our meetings business has really increased in the last year, so it made sense for us to look at expanding our existing space to enable us to offer more flexible options to our guests and meet the increasing demand.” An additional 115m2 of meetings space is also planned for Crowne Plaza Dubai Festival City in 2013. March 1 2013
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UPDATE BAHRAIN awareness of the Kingdom’s rich heritage.” Indeed, the carrier brought in great numbers of visitors who attended the Gulf Cup 2013 that was held in Bahrain, as highlighted by Al Musallam, with more expected to attend future international events. “As the official sponsor of the Gulf Air Formula 1 Bahrain Grand Prix, we look forward to supporting the Kingdom once again as more visitors fly here to attend this world class event in April 2013,” Al Musallam continued. “Gulf Air hopes to continue to strengthen business links which are important for wider economic development, serving and promoting Bahrain across the world map.” Adding to this was director of sales, Marriott Executive Apartments Manama Bahrain – Residence Inn by Marriott Manama Jafar, Marwan Haddad, who told TTG: “We noticed an improvement in demand in 2012 compared to 2011, both from the leisure GCC market and corporate business, driven mainly by the government and military segments. With the continuous stability we are noticing, I believe 2013 should be a good year for business as the trust is back in the market.”
Establishing confidence Having welcomed visitors since time immemorial, Bahrain’s tourism sector is witnessing a buoyant outlook, as Eleni Henderson reports ahrain has begun the year on a high, with Manama being named the 2013 Arab Capital of Tourism, which it hopes to reap the rewards from. With so many positive elements added to the mix, the country is looking towards a successful 2013, with recent announcements that its government has signed off multibillion dollar transportation infrastructure plans. Moreover, its close proximity to its main feeder market, Saudi Arabia, its business infrastructure and international sporting and leisure attractions remain key factors to the country’s tourism success. Speaking about the country’s potential was portfolio director, Reed Travel Exhibitions, Mark Walsh, who said: “Bahrain’s tourism mix covers multiple sectors from business travellers to leisure visitors entering via the King Fahd Causeway, which links Bahrain to Saudi Arabia, and international sports fans attending the annual F1 Grand Prix; and it’s exactly this diverse market segmentation that is driving new demand and opportunities, supported by initiatives such as the recently launched 24-hour tourism information hotline.” Moreover, a four-star committee has been formed, with several properties involved, to promote Bahrain as a destination. This was highlighted to TTG by general manager, Hotel
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Diva, Shankar Bharadwaj: “Hotel Diva is part of the four-star committee in Bahrain and there are plans of joint promotions with Bahrain Culture and Tourism to conduct road shows within the GCC.” The committee hopes to ultimately support the destination and shed light on the fact that it is an attractive destination for both business and leisure travellers. Positive forecasts According to Alpen Capital’s October 2012 GCC Hospitality Industry Report, Bahrain’s hospitality market is expected to grow at a CAGR of 18.8 per cent by 2016, prompting forecasted tourism arrival CAGR growth of 2.9 per cent through to 2022. These results show that the future is indeed bright for the country, which enjoys a strong interest from mainly corporate, but increasingly leisure travel segments. “Bahrain is one of the most popular tourist destinations in the Middle East, with over two million travellers a year visiting the island nation,” CEO, Gulf Air, Maher Salman Al Musallam told TTG. “Most of the visitors are from Arab states of the Arabian Gulf, but there is an increasing number of tourists from outside the region, thanks to a recent growing March 1 2013
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We believe that if the political environment remains stable, the confidence in Bahrain will grow. promising year ahead With Manama being named the 2013 Arab Capital of Tourism, many within the island nation have high hopes for this year. “The year 2013 looks promising,” stated director, sales, The Ritz-Carlton, Bahrain Hotel & Spa, Hassan Abdoh to TTG. “Manama has been awarded Arab Capital of Tourism for 2013, which has a number of interesting activities lined up, as well as major sporting events which will attract visitors from all over.” Abdoh further pointed out to TTG that The Ritz-Carlton, Bahrain Hotel & Spa will be focusing on promoting its suite product and villas, as well as catering to the increasing demand from business travellers. “Due to our facilities that combine the needs of both the business and leisure traveller, we have a strong foothold in both segments,” he highlighted. “We noticed that business travellers nowadays often extend their stays in order to enjoy some leisure time before flying back home, and even have their families flown in for an extended stay. We are planning to capitalise on this trend with new facilities and services to offer a wider choice to our guests.” Having recently entered into the market, Kempinski Grand & Ixir Bahrain City Centre also has high hopes for 2013, as the hotel’s general manager, Puneet Singh told TTG: “We have managed to claim a strong position within Bahrain’s hospitality market and continue to position ourselves as the luxury destination of choice for business and leisure travellers to Bahrain. The demand continues to increase steadily from our key markets, which are Saudi Arabia, Kuwait, Qatar and the UAE.” Singh concluded: “We believe that if the political environment remains stable, the confidence in Bahrain will grow.”
UPDATE BAHRAIN
Refurbishment brings Exclusive package fresh vitality to allure guests l Safir Hotel and Tower has unveiled its refurbished rooms, restaurant and facilities. “This is good news for our guests and clients,” director of sales and marketing, Al Safir Hotel and Tower, Stephen Daniel explained to TTG. “The work was carried out to
and facilities. In addition, the hotel has now classified itself as a dry hotel, as highlighted by Daniel: “Considering that the bulk of our main guests are families, athletes and from various religious groups, management decided to service only non-alcoholic beverages.”
With our brand new product we can look forward to higher prospects. upgrade our facilities and services and to put us in line with today’s modern rooms and guest expectations. Construction commenced in July 2012 and extended to all areas of the property, including the reception, rooms
The Ritz-Carlton, Bahrain Hotel & Spa is promoting its villa experience with a special Rolls-Royce Villa Package. Guests will be driven by their own chauffeur in a classic Rolls-Royce Phantom, with exclusive services being offered. The villas at the property boast private beach-front views and access, housed within 23 villas of three-bedrooms each. Every villa is said to measure more than 400m2 and is at least 20m away from the next. “The villas offer the exclusivity and privacy guests are looking for,” explained director of sales, The Ritz-Carlton, Bahrain Hotel & Spa, Hassan Abdoh to TTG. “With the service of a lifestyle butler, we cater to any needs and requirements.” The package includes overnight accommodation in a villa, daily in-villa breakfast, complimentary Internet access, use of sports club facilities and two items' pressing per stay.
With these changes in place, Daniel informed TTG: “We predict that 2013 will be a better year. We believe that with our brand new product offering and upgraded service facilities we can look forward to higher prospects.”
Largest growth commended
The sales and marketing team were praised for their efforts
Kempinski Grand & Ixir Hotel Bahrain City Centre has been recognised for recording the largest growth in the MEA region in 2012. The announcement was made during the group’s Global Sales & Marketing Conference which was held at Kempinski Emirates Palace, Abu Dhabi. The property witnessed the largest growth out of the 16 properties in operation in the region in 2012.
“Bahrain has seen challenging times, but despite that, we have focused our efforts on delivering the Kempinski standard of quality and have managed to claim a strong position in Bahrain’s hospitality market. We will continue to position ourselves as the luxury destination of choice,” said general manager, Kempinski Grand & Ixir Hotel Bahrain City Centre, Puneet Singh.
Anticipated debut set for Bahrain Bay Regional vice president – Middle East and Africa, Wyndham Hotel Group, Bani Haddad speaks exclusively to TTG about Wyndham’s upcoming property in Bahrain – Wyndham Grand Manama We look forward to opening the doors to our first guests during Q1 of 2014. With its unique architecture, inspired by the spiral shape of the Dilmun seal, the hotel will be a landmark in the city’s skyline. We are proud to be located in the prestigious Bahrain Bay development, which is set to become the new business district of Manama. Due to its location, the hotel will attract a mix of corporate, MICE and leisure business. Facilities for business travellers will include flexible meetings space, including a 900m2 ballroom
The Bahrain Bay development is set to become the new business district of Manama. 28
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on the top floor, and leisure travellers will enjoy the facilities that have been developed for the cultural requirements of guests from the MENA region. As a key regional capital, Manama was a natural choice; its location and the facilities which are being developed are the perfect fit for a Wyndham Grand. Within the Middle East, Wyndham Hotel Group currently has hotels operating under four brands: Wyndham Hotels and Resorts; Ramada; Days Inn and Howard Johnson. Two of these, Ramada and Days Inn, are currently present in Bahrain. We are continuously looking for opportunities, not just to grow existing brands across the region, but also to introduce new brands where doing so would add value, both for the owner and for the guest.
SPECIAL REPORT MALAYSIA Director of sales and marketing, Grand Hyatt Kuala Lumpur, Courtenay Dundy further added: “The city is a melting pot of cultures and is a great place for shopping, visiting local attractions and sampling a large variety of halal food.” Advancing forward With such interest from the MENA region, properties are focusing their efforts to cater to the specific needs of this visitor, as highlighted by general manager, The Andaman Langkawi, Anne Scott. Scott, reffering to the importance of privacy for Middle Eastern guests, told TTG : “Realising their privacy needs, we built the Luxury Pool Access Room to attract the Middle Eastern market, We are to have our Pool Plunge Room by September 2013 to further enhance the privacy of our Middle Eastern market.” Additionally, some properties are enhancing their facilities to further bolster their offerings to Middle Eastern visitors, as highlighted to TTG by general manager, The Datai, Anthony Sebastian: “We shall be participating at ATM, creating collaterals in Arabic, extending special promotions for the Middle Eastern market and we also have an Arabic speaking guest relations officer at the resort.” Thus, it appears that hotels in the country are placing the MENA market as part of their strategy for 2013. De Souza underlined Best Western’s plans to TTG, stating: “This year we are planning to increase our brand awareness in Malaysia, where we believe there is a huge market for our hotels. In terms of new markets, apart from traditional geographical markets of Malaysia and Singapore, we are looking towards China, India and the ASEAN countries, plus the Middle Eastern markets (GCC countries plus Iran).” According to de Souza, there are a further five Best Western hotels in the pipeline for the country.
POPULAR appeal
Accentuating MICE Despite Malaysia’s popularity and pulling power amongst Middle Eastern visitors, the country also has bountiful offerings in terms of the MICE sector.
Malaysia is not only well known for its plush scenery, but also its expansive offerings to the Middle Eastern market. Natalie Hami investigates how it succeeds in doing so ith Islam being the most widely professed religion in Malaysia, it only seems natural that the Middle Eastern market should flock to the country, especially as it is also able to offer commodities and conveniences that can be found on their own doorstep. As a result, it appears that most properties are already catering to this market, either through their location or food preparation, and those that are not are making inroads to do so. Apart from the cultural similarities that make Malaysia an attractive destination for travellers from MENA, it is also bolstering its MICE sector, with a number of hotels even offering facilities for MICE team building. A prime destination A speech made by Tourism Minister, Dato Ng Yen Yen, highlighted that Malaysia attracted 22,000 arrivals from the Middle East in 2011, with an average spend of around $2,400 per tourist. She also stated that Middle Eastern tourists tend to spend more, stay longer and do more shopping compared to other tourists, allocating their holiday spending mostly
on accommodation, followed by retail shopping, travel and entertainment, noted the Minister. This was a sentiment reiterated by a number of Malaysian properties. Group director, sales and marketing, Sutera Harbour Resort, Nicolas Reschke told TTG : “Middle Easterners also love shopping; shoes being their favourite. Because Sutera Harbour Resort is located just minutes away from the city centre, we have basically covered all points of interest.” General manager, Prince Hotel and Residence Kuala Lumpur, Tim Quarm agreed: “Location within the shopping hub and Arab street, means that Middle Eastern guests will find this convenient especially for shopping and dining.” However, apart from being very successful in attracting the Middle Eastern market for shopping, Malaysia also exudes culture that draws in travellers from the region. Vice president – Asia and the Middle East, international operations, Best Western International, Glenn de Souza exclusively noted to TTG : “Malaysia is a prime destination for the Middle Eastern market, not only because of its natural attractions but because of the cultural similarities, food preparation and its reputation as a safe and secure destination. These factors make it very attractive for Middle Eastern families.” March 1 2013
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Malaysia is a prime destination for the Middle Eastern market. Reschke pointed out to TTG that Sutera Harbour Resort will be heavily promoting its amenities in the MICE sector this year: “Sutera Harbour Resort is moving aggressively into 2013 with stronger marketing strategies to promote its facilities to the MICE market. The recent introduction of all-day complimentary WiFi for use by meeting groups has helped boost the interest of participants,” noted Reschke. He added: “Sutera Harbour is able to provide various activities and facilities for the MICE team building programmes. These activities can be conducted within the resort’s premise or outside at the Manukan Island and the mountain lodges, as these properties are also run by Sutera Harbour Resort.” CEO, Le Grandeur Palm Resort, George Loong also commented to TTG on their property’s focus on the MICE sector: “Our main focus has always been in MICE due to the integrated nature of our destination, offering comfort, luxury, business, recreation, adventure and with over 30 function rooms we can cater to diverse offerings.”
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SPECIAL REPORT MALAYSIA
Fresh brand debuts Resorts enjoy at Malaysian airport refurbishment Malaysia Airports Holdings Berhad (MAHB) has launched its new airport hotel brand, Sama-Sama, at the Kuala Lumpur International Airport (KLIA) hotel, it announced. The debut of the Sama-Sama brand marks Malaysia Airports’ entry into the airport hotel sector, thus reportedly positioning it as the region’s first dedicated operator of airside and landside airport hotels. This means that Malaysia Airports will not only own, but also operate the five-star, full-service Sama-Sama Kuala Lumpur International Airport hotel, situated adjacent to Kuala Lumpur International Airport, as well as the existing transit hotel located at the Satellite Building of the airport. The transit hotel is set to be rebranded as Sama-Sama Express KLIA, and with the completion of klia2, Malaysia Airports is to operate its transit hotel: Sama-Sama Express klia2. Chairman, MAHB, Tan Sri Dato’ Sri Dr. Wan Abdul Aziz Wan Abdullah commented: “Not content with just providing world-class, award-winning airport services, Malaysia Airports had the vision to offer every passenger who lands at KLIA a seamless travel experience – from the aircraft to the airport and the hotel room. We will provide the connectivity, the convenience, the facilities and our unique Malaysian hospitality to welcome them. And so the SamaSama brand is born.”
Sutera Harbour Resort has a number of projects in the pipeline, including the opening of another food and beverage outlet Sutera Harbour Resort has recently announced that it has carried out refurbishments in all of the rooms at The Pacific Sutera Hotel, and is to continue doing so this year at The Magellan Sutera Resort. According to group director, sales and marketing, Sutera Harbour Resort, Nicolas Reschke, ever since the completion of the refurbishments at The Pacific Sutera Hotel, there has been a
Catering to business and leisure tourism Best Western International has recently launched a new resort in Malaysia, in the form of Best Western Prima Inland Sea Resort. Set within 23 secluded acres, the 300-room resort is reportedly set upon Malaysia’s largest manmade beach. The hotel offers a plethora of leisure facilities for all ages, including a steam room, massage services, fitness centre, kids’ club, karaoke room, bicycle hire, games room and an open air theatre for live evening performances. Also, catering to the MICE
A total of 16 function rooms are available
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hangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu’s Star Marina has recently been launched. It is a 2,787m2 facility owned and operated by the resort, and set on the northern tip of the island of Borneo, in the Malaysian state of Sabah. The marina, which consists of a single-storey facade with a partial glass roof, is built on the resort’s 25-acre grounds and is in close proximity to a 60m long private jetty at the water’s edge.
Guests can enjoy a pursuit from the luxurious to adventurous. General manager, Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, Craig Powell commented: “For every activity at Star Marina, guests can enjoy a pursuit from the luxurious to adventurous, and still be surrounded by the wonders of Borneo.” The marina offers a number of activities including dive certification classes, island excursions to nearby Tunku Abdul Rahman Marine Park and Mamutik, deep-sea fishing and private charters to the waters near the resort.
Celebratory flight for national carrier
The Malaysian hotel sector is currently booming, driven by the increasing spending power of Malaysian travellers. sector, Best Western Prima Inland Sea Resort offers 16 multi-purpose function rooms and its 875m² Grand Prima Ballroom, which can accommodate up to 1,500 guests. WiFi is also
significant increase in the number of tourists staying at the hotel. “The refurbishment exercise will continue this year at The Magellan Sutera Resort, targeting a further increase in sales,” Reschke told TTG. He also referred to other projects, such as the opening of another F&B outlet, adding one more to the 15 spread over The Pacific Sutera Hotel and The Magellan Sutera Resort, among others.
Luxury property opens at marina
complimentary throughout the resort. Vice president – Asia & the Middle East, international operations, Best Western International, Glenn de Souza said: “With such an incredible array of facilities and its location close to Kuala Lumpur, Best Western Prima Inland Sea Resort is the perfect destination for family getaways and corporate retreats.” He added: “The Malaysian hotel sector is currently booming, driven by the increasing spending power of Malaysian travellers and excellent transport links. March 1 2013
To celebrate Malaysia Airlines becoming a full member of oneworld airline alliance, the carrier’s A330-300 took off from Kuala Lumpur to Melbourne, Australia recently, carrying 263 passengers and showcasing the special oneworld livery. The aircraft displayed the distinct design features of oneworld in two-metre high blue letters, along a white fuselage highlighting the airline’s fully fledged membership, therefore offering the full range of oneworld services and benefits. In addition, the oneworld logos are to be applied by the side passenger entrance doors on Malaysia Airlines’ entire fleet of 88 aircraft as part of a mammoth rebranding programme, which will also see the alliance logo added to wherever
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the carrier’s name is displayed. All cardholders in its Enrich frequent flyer programme have been sent new membership cards, with the oneworld logo and ‘gemstone’ tier indicator, ensuring that they receive their alliance benefits when traveling on the alliance partners, throughout the entire oneworld network. Present at the departure of the flight was group CEO, Malaysia Airlines, Ahmad Jauhari and vice-president, corporate communications, oneworld alliance, Michael Blunt, along with member carriers’ uniformed representatives and senior management staff of Malaysia Airlines, to send-off passengers. It was followed by a cake cutting ceremony with airline staff.
ANALYSIS Car rental committing to renting a car. With tourism on the rise in the Middle East, Asia and the Pacific, travel between these regions is becoming customary, along with weekend rentals and transit stays. “It's becoming easier to visit countries, book online and navigate through the country with GPS now available on smart phones. There is opportunity in this region to generate business. We currently have more tourist rentals in Dubai than Abu Dhabi, however, with all the expected tourism growth plans for Abu Dhabi we predict that the emirate will be on par with Dubai in the future,” added Eltibi. Senior general manager, Budget Car & Van Rental, UAE, Salim Damji commented: “We see the sector growing at a stable pace as the UAE economy is moving along a highgrowth path.”
Accelerating expectations The contemporary traveller will consider placing car rental at the top of their list of priorities when preparing for a trip. Tatiana Tsierkezou explores the demands and developments in this sector hether it be for business or leisure, having access to an automobile is a useful attribute for the everyday traveller seeking to explore their visited region, get to their business appointments on time, or simply get from A to B without the concerns and complications of public transport. Driving demand Highlighting the current trends and demands in regional and international car rentals, executive director, Dollar Thrifty Automotive Group – MENA & Asia Pacific, Sam Eltibi exclusively said to TTG: “As we have witnessed in Europe, there is a strong correlation between budget airlines and the increase of car rental. As the UAE is now seen as both a hub for regional tourism and also transit stays, many visitors wish to hire a car on a shorter-term basis so that they can drive around and explore the city for themselves, even when they are on a short trip.” Eltibi additionally revealed that due to these aforementioned trends, Dollar Thrifty Automotive group is offering weekend, and even hourly car rentals, in order to cater to these shortterm car rental demands. Also emphasising the ever-growing appeal for short-term rentals in Qatar was country manager, Avis Rent A Car,
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Qatar, Vijay Kumar who told TTG: “The inflow of customers and corporates enquiring, seeking, vying and signing contracts regarding upcoming projects is increasing day by day, leading to the huge growth and demand for short term rentals. The demand has increased tremendously, and we will be opening new locations, increasing the staff, upgrading and expanding our fleet to meet it.” A spokesperson for Sixt Rent a Car, Bahrain, exclusively reported to TTG: “We have noticed an increase in demand for small to medium cars and we are poised to increase our fleet by 15 per cent.” With the aid of online social media, the company is keen on capturing a market share by encouraging clients to book online from any country, and avail the service locally and vice versa. Vice president, sales and marketing, Hertz International, Elyes Mrad told TTG that convenience is an absolute must when it comes to car rentals: “Our ‘Rent-It-Here-LeaveIt-There’ service, where we drop off and pick up cars at any location of our customer’s choice, is very popular with our customers.” Moreover, Mrad touched upon the fact that Middle Eastern customers are showing considerable preference for Hertz's Prestige Collection and Chauffer service, while also selecting inclusive value added options such as GPS, mobile WiFi and comprehensive insurance, when March 1 2013
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It is becoming easier to visit countries, book online and navigate through the country with GPS. Captivating the customer Due to the high demand in car rentals from travellers, car rental companies are working dynamically to maintain their high rental numbers whilst at the same time, keeping up-todate with contemporary car trends. Damji outlined to TTG that Budget Car & Van Rental’s plans for the rest of 2013 consist of catering to the needs of its highend customers with the introduction of new luxury vehicles, including Opel Insignias, Chevrolet Trailblazers, Cadillac ATS’ and Cadillac XTS’, anticipating that these new additions will be in high demand due to their reported success in other countries. The company also reports to have plans to aggressively strengthen its network across the UAE by increasing the number of branches, hotlines and micro links. Hertz International also communicated that its plans for 2013 comprise of continued growth in outbound car rentals in the Middle East, by further cementing its multiple distribution channels that are currently in place. “This entails investing in more online booking platforms and websites; expanding our regional Hertz Customer Call Centre into other Middle Eastern and African markets; establishing more GSA partnerships to grow our outbound reach and offering more value-added service through our global partnerships with airlines, hotels, and credit cards,” Mrad exclusively told TTG. “We will also endeavour to match our product range to differing customer segments in the Middle East and Africa. For example, our Prestige Collection is well suited to a large market audience here and we will be promoting it extensively throughout the year,” he added. Having recently adopted a new brand positioning – ‘Moving your way’, Europcar International has designed a new logo in order to further appeal to travellers wishing to rent vehicles. “‘Moving your way’ conveys Europcar’s total commitment to the customer and to shaping a better future for customer’s mobility,” chief commercial officer, Europcar Group, Marcus Bernhardt exclusively explained to TTG. “A new logo has been designed to symbolise mobility and act as a quality stamp on all Europcar sub-brands and offers.” Bernhardt highlighted the importance of targeted digital campaigns – including social media, airport advertising media and CRM campaigns via the company’s loyalty programme.
ON LOCATION RED SEA
INHERENTLY ADAPTIVE Nestled between Africa and the Saudi Arabian peninsula, the Red Sea entices visitors from all over the globe with its maritime wealth and world-class tourism establishments, despite political uncertainty. Ana Mladenovic reports Mecca for divers, water sport fans and sun-and-sea lovers, the Red Sea has a strong reputation on the global tourism scene. The Red Sea Riviera, spread along the Gulf of Aqaba and the Gulf of Suez, is a regional hub for leisure travel, with its coastal cities and towns enjoying worldwide fame. Media misrepresentation Egypt’s political uncertainty is taking its toll on tourism arrivals to the destination, however, the industry unanimously claims that the coastal cities and resorts are safe. Managing owner, Daniela Hotels, Karim El Hemeidy told TTG : “Tourists are always afraid of instability, but at the end of the day – no major accidents involving tourist happened since the beginning of the revolution.” Similarly, general manager, Taba Heights Golf Resort, Adrian Cafaro confirmed: “It is a real shame for holiday makers and all associated businesses that the Red Sea area of Egypt is being negatively affected by the troubles in Cairo and Port Said. Let me be crystal clear: there have never been any issues in the Red Sea resorts, even at the height of the revolution two years ago, and this continues today.” He also noted to TTG that the UK market is more susceptible to media influences than the French and Russian ones, who are still arriving in large numbers, stating that it would help if holiday makers viewed a map of South Sinai or Hurghada to understand the distances involved. Area general manager, InterContinental The Palace Port Ghalib Resort, Crowne Plaza Sahara Sands Port Ghalib, Crowne Plaza Sahara Oasis Port Ghalib and Marian Lodge at Port Ghalib, Marc Reissigner told TTG: “Everyone must understand that whatever happens in Tahrir Square, the rest of Egypt and the Red Sea are perfectly safe. This does not mean that protests are unimportant, but tourism-wise there are no complications at all.” dynamic innovation Egypt’s tourism establishments are finding ways and innovations to maintain their
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business levels. “We are focused on our repeat clients, that know us and who ask us what the situation is before booking their holidays,” said El Hemeidy, who reports to have attended several European tourism shows this year. Area director, marketing and public relations, Savoy Sharm El Sheikh Hotel, Ramy Rizkallah, on the other hand, stated that he relies on marketing: “We are securing our business through channels such as e-marketing, and direct marketing, such as radio and TV tourism channels, in order to create demand and attract direct bookings and online travel agents (OTAs).” Some from the industry rely on targeting new markets. “One of the key considerations for Egypt going forward is to reposition the country in order to appeal to a new tourist base,” said Reissigner, revealing that in 2013, his properties will focus on targeting local domestic market for corporate, meetings, leisure and wellbeing segments, as well as the international mice sector and wholesale from Europe. He also reported that he is looking to attract visitors from the Far East and the GCC markets in the near future. Rest of the coast Other coastal hubs seem to be growing their tourism numbers. For example, Tala Bay, the city and port of Aqaba, appears to be on the rise, as general manager, Mövenpick Resort & Spa Tala Bay, Hubert Klemenz explained to TTG : “Aqaba’s future growth will come from increasing the existing winter and summer charter markets to the destination, primarily from western and eastern European markets.” He explained that his resort enjoys a strong domestic and regional leisure market, with growing demand from Belgium, Sweden, the UK, France, Norway and Russia. “In addition, the North American and Asian markets are showing strong increases during 2013.” Similarly, general manager, Mövenpick Resort & Residences Aqaba, Stefan Keel confirmed that his property is seeing an increase in the local market and the GCC countries, as well as Russia, Ukraine and other European markets.
ON LOCATION RED SEA
Sudan explores tourism potential Germany-based representative office of the Sudanese Ministry of Tourism and Wildlife in Germany, Elarabi, reported that the Minister of Tourism, Antiquity and Wildlife, Mohamed Abdul Karim Al Hodd, met with the Minister of Tourism, Red Sea state, Abdullah Kannah, to discuss arrangements for the rehabilitation of several tourist areas, including a museum in Port Sudan. Al Hodd reportedly praised the Red Sea state, one of Sudan’s eastern vilayats, for its success in emerging as one of the country’s leading states in the area of tourism in a very short period. Several projects are now underway, highlighting that the country's tourism sector is in the process of strengthening and developing. In 2013, each of Sudan’s
states is expected to receive a museum, and works are in motion to establish a Sound and Light Festival in the city of Suakin, on the Red Sea coast. In addition, Al Hodd mentioned the efforts exerted to have Suakin enlisted within the UNESCO heritage site, so as to highlight its historical importance. He was additionally reported to have reiterated the programmes and plans of the Ministry to support all efforts in the states with high tourism potential, and upgrade tourism to an advanced position in the global tourism market. Jordanian company, Naseyem Elkheir, met with Al Hodd in late January, to explore possibilities for several investment projects, especially in the tourism sector.
Sharm El Sheikh boosts attractions he Savoy Group Sharm El Sheikh has announced its latest development projects that are anticipated for 2013 – Oxford Street and Soho Hotel. “Oxford Street will be an addition to Soho Square, continuing the theme of shops, restaurants and bars with lively street entertainment,” area director, marketing and PR, Savoy Sharm El Sheikh Hotel, Ramy Rizkallah outlined
exclusively to TTG. “The Soho Hotel will be a high-tech facility providing the latest in digital guest services, such as e-menus and digital concierge. It is built around a man-made salt lake designed as a beach and its ground floor rooms will have direct access from the room terrace to the lake,” he added, further explaining that all Soho restaurants will be included in guest packages
in order to create an increased traffic flow and excel the ambience of Soho Square. “The Soho Hotel will be buzzing with activities and animation, making it the perfect stay for groups of friends looking for a good time in the sun,” he concluded. These developments join Crystal Lounge and Fusion 21 Mediterranean Café, both launched in 2012.
Confidently advancing facilities
The resort has a refurbished beach restaurant and bar, and is renovating its lobby area Mövenpick Resort Hurghada has recently launched an extensive renovation programme. “We are very confident that the scheduled refurbishments will bring our property fully in line with the high standards one would expect from a Mövenpick hotel, and that they will help in greatly improving guest satisfaction levels,” general manager, Mövenpick Resort Hurghada, Alain Chatel told TTG, adding that the property has already refurbished its beach restaurant and bar. A full renovation of the lobby area is underway, and kitchen and pool area renovations planned. “We are confident that Egypt will come out of its current situation and we expect better results for 2013 than those in 2011/2012. Due to our ongoing renovation programme, we expect to be ready and well-positioned for the winter 2013/2014 season, for which we are positive to see business picking up, due to new contracts being signed under the Mövenpick flag and renovations then scheduled to be concluded. We remain very positive in the mid- to long-term outlook,” Chatel concluded. March 1 2013
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PEOPLE ON THE MOVE
Andrew Abram
General manager
Raffles Hotels & Resorts has welcomed Andrew Abram as general manager of Raffles Dubai. Abram joins Raffles from Mandarin Oriental Hotel Group, where he has held various positions since 2003. He was most recently general manager, Mandarin Oriental Dhara Dhevi in Chiang Mai, Thailand. Abram joined the group as resident manager, The Excelsior Hong Kong. He was also general manager, Mandarin Oriental Jakarta.
General manager
Konstantinos Kourotsidis has been appointed as general manager, Radisson Blu Martinez Hotel in Beirut, Lebanon. Kourotsidis, who is Greek/ German, began his career in the hospitality industry in 1996 in F&B, first as a Commis de banquet, a demi chef and chef de banquet and later as restaurant supervisor in Copthorne & Millenium Hotel Hanover in Germany. He was previously general manager, Radisson Blu Resort, Fujairah.
Palais Namaskar Marrakech
Starwood Hotels & Resorts Worldwide has announced the appointment of Thomas Schoen as area manager for Starwood Hotels & Resorts in Egypt. Schoen was also appointed as general manager at Sheraton, Cairo Hotel & Casino. Schoen, a German citizen, held the post of area manager for Poland and general manager at the Sheraton Warsaw Hotel in Poland since April 2007.
Laurent Branover
Konstantinos Kourotsidis
Radisson Blu Martinez Hotel, Beirut
Area manager
Raffles Dubai
Starwood Hotels & Resorts – Egypt
Thomas Schoen
General manager
Oetker Collection has announced the appointment of Laurent Branover as general manager, Palais Namaskar Marrakech. Before joining the Oetker Collection, he worked as hotel manager for Raffles Singapore. In addition, he has worked at a plethora of hotels: Hotel Byblos Courchevel, Sofitel Wentworth Sydney, Shangri-La Singapore and Hotel Metropole Monte Carlo.
If you have recently been promoted or appointed key staff, please contact us...
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Director of Sales & Marketing
Pullman Dubai Deira City Centre welcomes Aylin Aydin as director of sales & marketing. Aydin brings with her over 15 years of experience in the hotel industry. Aydin began her career in Turkey with Accor and Renaissance. In 2002, after moving to the Middle East, she joined the team of Ramee Group of Hotels, followed with the position of assistant director, sales & marketing, Habtoor Hotels. Aylin holds a degree in hospitality management.
March 1 2013
Director of Sales
Sofitel Bahrain Zallaq Thalassa Sea and Spa has welcomed Covi Larxe-Rey as its new director of sales. Larxe-Rey is a graduate of business administration, majoring in hotel and tourism management. She also holds a diploma in protocol and etiquette studies. Before assuming her post at Sofitel Bahrain Zallaq Thalassa Sea and Spa, she held various positions in international hotel chains.
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Samer Khanfar
Jumeirah Living World Trade Centre Residences, Dubai
Wissam Beiruty has been announced as Al Murooj Rotana Dubai’s director of human resources. Beiruty, who is of Lebanese origin, has an extensive background in the hotel industry, in particular human resources. He also holds a degree in hotel management and tourism. His hospitality career has been strengthened in various parts of the UAE as well as in Lebanon. Beiruty first joined the company in 2003.
Covi Larxe-Rey
Sofitel Bahrain Zallaq Thalassa Sea and Spa
Director of human resources
Aylin Aydin
Pullman Dubai Deira City CentrE
Al Murooj Rotana Dubai
Wissam Beiruty
General manager
Jumeirah Group has announced the appointment of its first Emirati general manager, Samer Khanfar, for Jumeirah Living World Trade Centre Residences in Dubai. Khanfar, who was born and raised in Dubai, joined Jumeirah Group in 2006 as a retail outlet manager. At Jumeirah he held various positions ranging from retail manager of Souk Madinat Jumeirah to director of property at Jumeirah Living World Trade Centre Residence.
TATOS
[ A page exclusively for regional and international TATOs ]
DEALS OF THE MONTH
Getaway promotion
AGENT SPOTLIGHT... Dadabhai Group, Bahrain, has signed a new multi-year agreement with Sabre Travel Network Middle East (Sabre) which is to aid Dadabhai Travel. The agreement entails Dadabhai Travel using Sabre’s travel technology solutions to book travel packages for its customers across the region. Sabre products are also to support the company as it continues its regional expansion. This reportedly includes Sabre’s Web Booking Engine, an internet booking tool which is to help the regional company with tapping into the competitive online marketplace. Dadabhai Travel additionally is set to have access to Sabre Red Workspace. This is said to provide agencies with faster start up times, high performance – even in low bandwidth areas, stability, and quick and easy access to content, thus providing increased productivity and efficiency. Managing director, Dadabhai Travel, Aziz Gilitwala said: “Our company philosophy is to provide unrivalled service standards to customers.”
dnata is offering exclusive five-star hotel promotions to travellers looking to get away. Properties in the offer include: ll Salviatino Florence, Italy; The Peninsula, Bangkok and Zitahli Resort & Spa Kuda-Funafaru, Maldives. All packages include daily breakfast.
Fly and cruise packages Dubai-based Sharaf Travel, in partnership with Star Cruises, is offering a variety of exclusive all-inclusive packages to Singapore, Malaysia and Thailand, valid until May 31, 2013 at attractive prices. The packages include air tickets, an ocean view cabin, meals and much more.
A weekend escape The St. Regis Doha has revealed a new weekend package, allowing guests to make the most of its beach facilities, leisure services, culinary outlets and more, at a reasonable price. The package includes breakfast, private gazebos and discounts on spa treatments.
Our company philosophy is to provide unrivalled service standards to customers.
NEWS ROUND UP Aiding its customers Travelport has announced the Net Fare Manager tool for MENA travel agents. President – MENA Travelport, Rabih Saab, said: “Net Fare Manager is a clear example of Travelport developing tools that help our travel agency customers.”
Marking a successful start to 2013 Pacific World has received industry recognition and was awarded the ‘Indonesia Leading Travel Agent’ accolade at the Indonesia Travel & Tourism Awards 2012/2013, positioning it as the number one MICE inbound agency in the region.
Announcing 2014 cruise excursions Crystal Cruises has released Crystal Adventures itinerary online for its 2014 World Cruise, revealing over 200 shore excursions. The new excursions are now offered for pre-reservation on Crystal Cruises’ website.
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PICTURE PERFECT 1. Etihad Airways
A new schedule of daily flights between Abu Dhabi and Brisbane, Australia, was marked with a flight of Blue Moon Rising.
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2. JA Jebel Ali Golf Resort
Rock legend, Alice Cooper, recently took part in a golf tournament at the JA Jebel Ali Golf Resort.
3. Shangri-La Rasa Sayang Resort & Spa and Gold Sands Resort Designer, Jimmy Choo, took part at a durian promotional blitz at Shangri-La’s Rasa Sayang Resort and Spa and Golden Sands Resort, Penang.
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4. Centara Hotels & Resorts With Valentine's Day came the launch of Centara Hotels & Resorts a new loyalty card.
5. Sharjah Light Festival Sharjah Light Festival enticed visitors with a
wave light effects show that created a sea environment illusion.
Picture perfect
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March 1 2013
A visual tour of recent events in the industry
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Gold Coast Tourism has launched Arabic versions of its social media platforms in order to interact with potential travellers from the MENA region. “Social media is a vital element in formulating a long-term strategy to ensure the Gold Coast maintains the fun factor for all guests, while catering to the specific cultural and religious needs of our visitors,” explained manager, international marketing – Asia and the Middle East, Gold Coast Tourism, Lidia Latimer to TTG. “Over the past four years, we have provided a Ramadan Lounge for our guests during the traditional holiday period,” Latimer said. “Numerous Gold Coast businesses continue to offer halal certified products; theme parks have designated prayer rooms; and hotels have the Koran and prayer mats available.”
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Concourse A announced as fully operational Qatar set for a decade of growth and development Saudi Arabia welcomes first Four Points by Sheraton Jordan reports significant increase in tourism receipts Best Western launches a new resort in Malaysia
ISSUE MARCH 15
DESTINATION Abu Dhabi & Al Ain • UPDATE Hong Kong • ON LOCATION Russia & CIS • ANALYSIS Cruising
March 1 2013
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