Middle East & North Africa
MARCH 15 | 2013 ISSUE 250
UNDISCOVERED RICHES
Interview GIBTM
TTG speaks to exhibition manager, Lois Hall VIEW Page 11
Destination Abu Dhabi & Al Ain
Confidently raising its appeal in the industry VIEW Page 12
Analysis Cruising
Incentives are key to attracting further business VIEW Page 22
ON LOCATION RUSSIA & CIS, PAGE 20
Read online...
CONTENTS
A LETTER FROM...
> YOUR GUIDE
a milestone to remember
02 News Regional and international news from the travel trade industry. 04 Exhibition Calendar A breakdown of the industry's important events and exhibitions. 10 CSR Initiatives in the MENA region highlighted by the companies themselves. 18 Update Hong Kong stands with its head high as one of the world's most charismatic regions. 24 People on the move Find out the latest appointments and promotions in MENA. 25 TATOs Focused news for travel agents and tour operators from around the world. 26 Picture Perfect Celebrate our 250th issue with us by glancing behind the scenes at TTG. 27 Social Hub An outline of social media activity in the MENA region and beyond.
KSA tourism boasts growth rise in the number of pilgrims visiting Saudi Arabia for Hajj and Umrah has boosted domestic tourism growth, with Saudi residents recording 22.5 million overnight trips. The country gained $16.5 billion from tourism in 2012, and tourism receipts for Hajj and Umrah accounted for three per cent of its GDP. KSA attracted a total of 46 per cent of tourist arrivals to the region, according
to the October 2012 GCC Hospitality Industry Report from Alpen Capital. “KSA is investing in its infrastructure as expansion plans for the new Jeddah airport project move ahead, with the airport projecting volumes of up to 80 million passengers within the next two decades,” outlined portfolio director, Reed Travel Exhibitions, Mark Walsh. Saudi government investment into infrastructure
projects including airport expansion, railways and roads, is pegged at around $80 billion between now and 2022; According to Alpen report findings, tourist arrivals are expected to grow at a CAGR of four per cent between 2012 and 2022, driven by strong growth across all sectors, with occupancies set to jump from 67.5 per cent in 2011 to 74.2 per cent by 2016, and with $30 increases in ADR to $258.4
n March 1996, much of the region’s travel industry was in its relative infancy, with visions merely captured in imaginations and blueprints barely etched. Those international eyes which took the time to cast a glance towards this exceptional region looked, perhaps, with only passing fascination rather than belief. But slowly, surely, each regional destination’s magnificence started to take their distinctive shapes. Towering skylines shook the sands of time from their glass-structured shoulders as they rose from the dust, and caused a wave of sensation that grasped a new kind of attention from the rest of the world. Before these visions had taken any real, solid form, a then little known travel trade publication, TTG MENA, came to life in the region. We watched, learned, reported and promoted with a sense of fascination, belief and passion that has never waned. Indeed, we collectively fell in love with this region – admiring each destination for its sense of individuality, foresight and development. We have been privileged over the last 17 years to have earned your respect, your unswerving trust and your warm, warm friendship. As our one constant, you have spurred our devotion to serving you as best we can, and we hope that through all the peaks and troughs that this region has endured – from which it has consistently and gracefully recovered – we have remained yours. And so, with much pride, I would like to present to you our 250th issue. While the teams may have changed through the years, this special GIBTM edition has been crafted with the same constants – devotion, skill, and conviction – that have driven TTG MENA to succeed year in, year out. We remain at your disposal, and look forward to serving you for a further 250 issues. I hope our paths will cross once again at GIBTM, and on behalf of the team, wish you a successful show ahead.
Outlets expand to France McArthurGlen, owner, developer and manager of designer outlets, has announced it has received planning approval for its new centre, McArthurGlen Designer Outlet Provence in France. The approval, granted by France’s national retail planning authority, the Commission Nationale d’Aménagement Commercial allows for a 26,000m2 GLA scheme in Provence-Alpes-Côte d’Azur. “We believe that this development will become a major tourist attraction for the region, and we look forward to continuing to work in close partnership with the city and all the local authorities, as well as the Marseille Chamber of Commerce, to ensure that the positive economic effects of the project, due to the new jobs created, and the new opportunities in tourism, are felt
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throughout the region,” stated regional development director – France, McArthurGlen, Mike Natas. McArthurGlen Designer Outlet Provence is to be located in Miramas, 45 minutes from Aix-en-Provence and 50 minutes from Marseilles. The centre will reportedly offer around 120 stores and restaurants, with the brands offering significant year-round savings. The centre is expected to welcome around 2.5 million shoppers a year. Natas concluded: “Already many of our brand partners, especially the high-end luxury and premium brands, are showing strong interest in opening at the centre, which is set to become one of Europe’s leading designer outlets and a must-shop destination in the south of France.”
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We watched, learned, reported and promoted with a sense of fascination, belief and passion that has never waned.
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Tony Fields General Manager
NEWS
Exhibition reports mammoth interest orld Travel Market (WTM) Latin America has reported that it has received global interest in its Hosted Buyers’ Programme. Close to 900 senior buyers from around the world applied to attend the inaugural WTM Latin America, which is scheduled to take place in São Paulo, Brazil from April 23-25, as part of the event’s Hosted Buyers’ Programme. Up to 250 senior buyers are expected, with half attending to make deals with leisure exhibitors, the rest aiming to sign contracts with MICE exhibitors. Buyers are set to come from key Latin American markets, including: Brazil, Argentina, Mexico, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay and Venezuela, while international
buyers are to arrive from a host of significant markets for the region, including the US, Canada, Africa and the key European markets of Portugal, Spain, Italy, Germany, the UK and France. Director, WTM – Latin America, Reed Travel Exhibitions, Lawrence Reinisch highlighted: “The high level of interest in WTM Latin America’s Hosted Buyers’ Programme from the world’s most senior buyers is an early indication of how successful the event will be. “The Hosted Buyers’ Programme guarantees a minimum of 5,000 business meetings for exhibitors and will play a critical role in the event generating new business for the region, proving once again that WTM – be it in London or São Paulo – means business,” he said.
Airport identifies increase in traffic Changi Airport, Singapore, revealed that it handled 4.33 million passenger movements in January 2013, providing a 1.9 per cent increase compared to last year’s corresponding month. Also welcoming a 2.2 per cent rise in January were air traffic movements, which increased to 28,200 flights. The Lunar New Year holidays in January 2012 meant that there was a higher traffic base, which the airport reports affected the growth in January 2013. Among Changi Airport’s top 10 country markets, growth in air travel demand was said to be the strongest for Australia, Japan and Thailand, with traffic to and from Sydney, Tokyo and Bangkok rising by approximately 10 per cent. Adding to this, air freight movements registered an increase of 2.5 per cent on-year, as air shipments picked up ahead of the Lunar New Year period. A total of 140,300 tonnes of cargo passed through Changi Airport during the month. Today, over 100 airlines operate at Changi Airport, thus connecting Singapore to 240 cities in 60 countries and territories. The airport reports to have recently enhanced its retail offerings in the Departure Transit Lounges across its three terminals.
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Hotel chain to debut in more regions
New properties are to launch in the western hemisphere, Bhutan and China Launching a new era of expansion, Six Senses Hotels Resorts & Spas has announced five new-build properties across five countries, expected to reach completion in 2016. The new properties include the brand's western hemisphere debut in St. Lucia, the Dominican Republic and Columbia, its debut in
Bhutan and the opening of Six Senses Qing Cheng Mountain, China, at the end of 2013. These new additions come about under the leadership of executive chairman, Six Senses Hotels Resorts & Spas, Wolf Hengst, and CEO, Six Senses Hotels Resorts & Spas, Neil Jacobs, who are working together to shape the brand's vision and advance global presence. Jacobs said: “Six Senses Hotels Resorts & Spas is positioned for growth into new markets, reaching new audiences and creating fresh experiences for our guests. “There is a strong, organic emphasis at Six Senses to our commitment to sustainability. It is part of the brand DNA and influences aspects of the business,” he further commented.
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NEWS
Securing Qatar on the UAE strengthens links world stage with the Philippines
Exhibition Calendar MARCH 17-19
Routes Asia, Mumbai, India www.routesonline.com/events/ •
MARCH 19-21
CONFEX, ExCel, London www.international-confex.com •
MARCH 20-23
MITT, Moscow, Russia www.mitt.ru •
MARCH 25-27
GIBTM, Abu Dhabi, UAE www.gibtm.com •
APRIL 23-25
WTM Latin America, Sao Paulo, Brazil www.wtmlatinamerica.com/ •
May 5-6
AHIC, Dubai, UAE www.arabianconference.com • •
May 6-8
Airport Show 2013, Dubai, UAE www.theairportshow.com/ •
May 6-9
ATM, Dubai, UAE www.arabiantravelmarket.com/ • •
• TTG Middle East & North Africa will be available at these shows • ttgmena luxury will be available at these shows
atar Tourism Authority (QTA) has announced its participation at GIBTM, where it hopes to showcase the country and its hospitality stakeholders as it develops a new tourism strategy to raise awareness of Qatar. A spokesperson for QTA informed TTG: “Qatar is an established destination for business in the MICE sector and QTA is working to ensure that it guides the sustainable development of the country's tourism infrastructure to international standards in every way to boost the MICE sector. MICE is considered a core part of QTA’s strategy moving forward. “The new strategy is to diversify and enhance the range of tourism facilities and activities available, as
well as hotel accommodation across Qatar, and sharply on maintaining quality development.” The QTA reports that it will be supporting the country’s tourism industry by providing investors and developers with suitable access to funding and hopes to simplify government processes wherever possible. “We are developing clear, quality-driven guidelines for the industry to follow, as we increase promotional activity across existing and emerging markets to attract clearly defined sectors,” the spokesperson told TTG. “QTA will continue to be the hub of inte rnational sports as well as business across the whole region with an increasingly significant role to play in the region and on the international stage.”
The new route is set to see daily, non-stop flights to CIA As of October 1, 2013, Emirates Airline is expected to operate daily, non-stop flights to Clark International Airport (CIA) in central Luzon, its second destination in the Philippines after Manila, currently served with tripledaily non-stop services. President, Emirates Airline, Tim Clark commented: “I would like to extend an Emirates’ thanks to the Government of the Philippines and the Civil Aviation and Clark Authority who have made the start of this
service possible, we look forward to building on our relationship with the country and the enhancement of key tourism and trade links between the Philippines and the UAE, and beyond to our global network.” The destination is to be served with a two-class Boeing 777-300ER, with flight EK338 departing Dubai at 04:00 and arriving at CIA around 16:40, local time. The return flight EK339 is scheduled to depart at 18:35 and arrive in Dubai at 23:05.
Bahrain counts down to F1 Grand Prix
The imminent revival of an iconic property in Kuwait
Bahrain International Circuit (BIC) and Gulf Air have recently launched an official 60-day countdown to the Formula 1 Gulf Air Bahrain Grand Prix, scheduled to take place from April 19-21, 2013 at BIC in Sakhir, the Kingdom of Bahrain. Speaking at an official press conference to mark the occassion, chief executive, BIC, Shaikh Isa bin Salman Al Khalifa unveiled the official slogan for the event – ‘Imagine your moment’, and reflected on its message and meaning: “There is always a special moment or two for whoever attends the Bahrain Grand Prix, be it on the track or off of it, and we would like all the fans to ‘Imagine Your Moment’ and feel the excitement of our upcoming Grand Prix.”
The property is to comprise of traditional oriel windows and fountains
Bahrain International Circuit and Gulf Air have announced the start of the official countdown to the event
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Acting CEO, Gulf Air, Maher Salman Al Musallam added: “This will be Gulf Air’s eighth year as the official title sponsor of the Bahrain Grand Prix. Since its beginning in 2004, the race has become one of the region’s most prestigious sporting events. The 2013 F1 Bahrain Gulf Air Grand Prix is expected to draw thousands of fans from across the Middle East and the international community, allowing the Kingdom to reap the associated economic benefits.” The event is said to be the fourth round of the 2013 FIA Formula 1 World Championship. "The Gulf Air - F1 sponsorship agreement has also paid great dividends in firmly establishing the Kingdom of Bahrain on the global map as the 'Home of Motorsport in the Middle East', as well as raising the airline's image as the sports ambassador of the country," he added. BIC additionally presented a programme of international support races that feature a number of races and events, including the GP2 Series, a single-seater championship expected to hold its second round of the 2013 season in Bahrain. In addition, the event is also expected to see an entertainment programe featuring musical performances and carnival rides, as well as a dedicated children’s entertainment area during the weekend, tailored to allow parents some free time to better enjoy the races. March 15 2013
Jumeirah Group’s inaugural property in the Gulf Region outside the UAE, Jumeirah Messilah Beach Hotel & Spa, is set to launch this spring, re-awakening the spirit of the former Messilah Beach Hotel. Featuring Arabic architecture in a contemporary setting, the property is to provide traditional oriel windows of Mashrabiya designs, as well as streams, channels, fountains, pools ttgmena.com
and other water features to coincide with the hotel’s water theme. “Kuwait’s new landmark will bring with it an exciting set of new experiences interlaced with heritage and history. Jumeirah Group’s extensive international experience, coupled with the highest standards of service, will reward the guests of Jumeirah Messilah Beach Hotel & Spa with exhilarating experiences which are
unrivalled in Kuwait when it opens later this spring,” commented general manager, Jumeirah Messilah Beach Hotel & Spa, Mark Griffiths. “Living up to the Jumeirah promise of ‘Stay Different’ we are keen on delivering the best of everything from dining to leisure and relaxation. We look forward to opening our doors soon and welcoming our first guests,” Griffiths added.
NEWS
Hotel set for spring 2013 opening
Branded property launched in India ilton Worldwide has announced the opening of Hilton Garden Inn Gurgaon Baani Square, which is to be the second Hilton Garden Inn brand launch in India. The upscale, mid-priced hotel is operated by Hilton Worldwide and owned by the Baani Group. Located near to corporate, commercial and residential districts, Hilton Garden Inn Gurgaon Baani Square comprises of
201-rooms and six suites. The hotel is said to feature both complimentary Internet access and a business centre, available on a 24-hour basis. The business centre is equipped with state-of-the-art audio visual facilities, four meeting rooms, which can accommodate from 20 to 150 people, plus 1,672m² conference and banqueting facilities. There is also a rooftop swimming pool and a 24-hour fitness
centre designed by Precor. F&B options include Glasshouse, an all-day dining world-cuisine restaurant; Café O' Lait, a patisserie; Pose, a bar on the lobby level; and Hive, the rooftop bar. President – Asia Pacific, Hilton Worldwide, Martin Rinck stated: "We continue to grow our India portfolio through a multi-brand, multiple partners and high-growth strategy."
Each suite in the new property is set to include a private balcony or terrace
Centara Passikudah Resort & Spa Sri Lanka has been scheduled for a soft opening in April 2013. Recently, area general manager, Centara Hotels & Resorts Sri Lanka, Alexandre Glauser, with hotel manager, Teddy Roland, and chief engineer, Janaka Priyashantha, inspected the progress on the construction. Set on the Passikudah Bay
on Sri Lanka’s north-eastern coast, the resort is to offer 126-rooms and suites, each with a private balcony or terrace. The resort is to feature an all-day dining restaurant, lounge bar, spa, fitness centre and a ballroom which can host a maximum capacity of 150 people. The coastal area is said to be popular among families and water sports enthusiasts.
Preparing for an Amman debut
The first Corp Executive property in Jordan boasts a selection of facilities, including an outdoor swimming pool Corp Executive Hotel Amman is preparing to welcome its first guests, with the hotel due to open its doors in March. “We are thrilled to be the first Corp in Jordan. We believe the market is quite excited and will be impressed with what they see,” outlined general manager, Corp Executive Hotel Amman, Emad Jawad Hussein. Featuring 108 rooms and suites equipped with a selection of luxury facilities, Corp Executive Hotel Amman is set to offer travellers to Amman a central location, opposite The Royal Cultural Center in Al Shemeisani. Hussein said: “Sleek and modern, all rooms and suites have been designed to provide guests with a calm and nurturing atmosphere. Meticulous attention to detail with an array of amenities and services ensures comfort and relaxation at every step for weary travellers.” Corp Executive Hotel Amman is to provide three multifunctional meeting rooms and a ballroom. Guests will have the option of several F&B outlets including an all-day-dining restaurant, The Boulevard, a roof-top Lebanese restaurant Mood, and a lobby lounge, Snug. There is also to be a fitness centre, outdoor swimming pool and spa. March 15 2013
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NEWS
Property adds new wing to its facilities he Ritz-Carlton, Dubai has revealed details of its brand new wing, which boasts 148 guestrooms and suites. The new addition to the property features a Club Lounge, dining venues, a new spa concept, additional swimming pools, gardens and spacious indoor and outdoor event spaces.
The Ritz-Carlton, Dubai, Raúl Salcido. The guestrooms and suites within the property's new wing are said to be made up of 115 deluxe rooms, 13 junior suites – the resort's newest suite category, 18 executive suites and two Ritz-Carlton Suites. Each room provides sea-facing private balconies for guests to enjoy.
New Asian developments Mövenpick Hotels & Resorts has signed two new hotels in China and Thailand. The Swiss hotel company is to open a new beach resort in Hua Hin, Thailand, and a 250-rooom hotel in Enshi City, China. The 14-storey, five-star Mövenpick Hotel Enshi is due to open this summer and will be based in the business district of Enshi City, Hubei Province. The
hotel includes two restaurants, a bar, a club lounge, ballroom, eight meeting rooms, a pool, spa and a fitness centre. Mövenpick also announced the new Thailand signing of the 190-room Mövenpick Resort & Spa, Hua Hin. The hotel offers landscaped gardens, two restaurants, a lobby lounge, ballroom, pool, spa and function rooms.
The Ritz-Carlton, Dubai will continue its legacy. “With the enhanced new room inventory and hotel facilities, I strongly believe that The Ritz-Carlton, Dubai will continue its legacy in crafting memorable experiences to our valued guests,” commented general manager,
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Adding to this, The Ritz-Carlton Club Lounge offers personalised service through a Club Concierge team, complemented by a variety of culinary presentations and beverages served throughout the day.
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Further expansion into China
The resort is offering its guests an outdoor pool as well as a fitness centre Anantara Hotels, Resorts & Spas has announced the opening of its second property in China – Anantara Xishuangbanna Resort & Spa in Yunnan Province. The 103-key resort is located around an hour’s drive from Jinghong International Airport. The property includes 80 deluxe guest rooms, as well as 23 one- two- and threebedroom Pool Villas. Guests can experience
international cuisine at the all-day dining restaurant, accompanied by a lobby lounge bar and the poolside bar and snack zone, as well as an Indo-Chinese specialty restaurant. Private dining options include the resort’s Dining by Design and in-villa dining concepts. Anantara Xishuangbanna Resort & Spa also offers a large outdoor swimming pool and a fitness centre, along with Anantara Spa.
CSR
Hotel in Bangkok gives to charity
The money collected is going to the Hands Across the Water Foundation Rembrandt Hotel, Thailand joined forces with 18 other leading hotels in Bangkok to support the ‘Seasons Greetings Donation’, a programme which supports children for a number of purposes. This will be the fourth consecutive year that Rembrandt Hotel will be taking part in this programme. For the past 18 years, the ‘Seasons Greetings Donation’ campaign has ensured that
the money collected from the hotel industry is donated to worthy causes around Thailand which help the local community and economy. This year’s collection is set to go to the Hands Across the Water Foundation – a small charity which provides children in need with a caring environment. The funds will be put towards supporting an HIV orphanage in the Yasothon province.
Offering passengers 'voluntourism'
Passengers and crew aboard Crystal Serenity or Crystal Symphony have a chance to volunteer around the world
Crystal Cruises has reinforced its corporate social responsibility (CSR) initiatives with its ‘You Care, We Care’ programme by introducing complimentary opportunities for guests and crew members to volunteer around the world throughout 2013, while sailing aboard Crystal Serenity or Crystal Symphony, two of the company's vessels. Experiences offered include assisting with the rescue and care for animals, ranging from dolphins to cats, at rescue and rehabilitation centres throughout Europe; providing company, gardening, dining or decorating assistance to disabled and elderly residents of caretaking facilities; helping underprivileged children from around the world; feeding those less fortunate via orchard picking, food-serving or donating; and keeping natural landscapes clean via conservation efforts. “Our 'voluntourism' programme provides a vehicle through which the Crystal family can come together and connect more intimately to the destinations we visit. Not to mention, support the locales that welcome us so generously,” commented, vice president, land and port operations, Crystal Cruises, John Stoll.
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Company to take part Providing hygiene amenities in Earth Hour New World Hotels is set to support Earth Hour on March 23, 2013 by switching off exterior lights, as well as all non-essential lighting in public areas and offices from 20:30 to 21:30. This initiative follows the recent launch of the hotels’ paperless check-in service and acts as part of the group’s on-going efforts to promote sustainability. Hotel guests are additionally encouraged to support Earth Hour by turning off lighting in their rooms, and will be invited to specially-themed functions at some of the New World Hotels, including New World Dalian Hotel’s ‘green’ menu. As part of its ever-growing corporate social responsibility initiatives and commitment to conservation, the hotel company is said to actively implement energy saving measures, and over the past two years, the group reports achieved an energy reduction of almost six million kilowatt hours – an 11 per cent decrease. New World Hotels’ aim is to further reduce the total consumption by a further three per cent in 2013. All New World Hotels offer a range of amenities and services, and a variety of culinary options. Properties additionally offer travellers business services, extensive meeting facilities, executive floors and recreational options.
The property collects, recycles and distributes discarded soaps as well as other hygiene products
Marriott International reports to have become an official hotel partner of Clean the World, a non-profit organisation which collects, recycles and distributes discarded soaps and other amenities to communities in need. With reportedly over 200 hotels already participating, Marriott has collected almost one million soap bars and amenity bottles. “We are guests on this
planet, and conservation ensures our resources are sustained for generations to come,” commented vice president, sustainability and supplier diversity, Marriott International, Denise Naguib. “Our new partnership will help support our global environmental strategy while helping provide a basic need to people in our local communities and around the world,” she added.
Encouraging ecological Aiding children of the respect Middle East elebrating the World Wetlands Day, Ras Al Khaimah–based property developers, RAK Properties, and Environment Protection and Development Authority, welcomed batches of students from secondary schools in the emirate.
clean-up activities. “Our vision is to create a healthy and sustainable environment, and today this project is set to encourage students to save natural resources in adherence to international standards and environmental criteria. We
This project will encourage students to save natural resources in adherence to international standards. More than 100 students from three different schools visited the Al Muzahmi environmental preserve in Mina Al Arab, which boasts a diverse natural life, to attend a biological gallery of marine creatures and take in its natural beauty. The visit proceeded to conclude with
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thank RAK Properties for their support and call on other companies in the emirate to follow the lead of RAK Properties in the areas of environmental and community,” commented executive director, Environment Protection and Development Authority, Saif Mohammed Al-Ghais.
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Holiday Inn Dubai is to provide 100,000 school meals as part of the campaign
Holiday Inn Dubai – Al Barsha has made a donation to the UN World Food Programme (WFP) to provide 100,000 school meals to less fortunate children in the Middle East, as part of its ‘Holiday Inn Loves You Campaign’. CEO, Holiday Inn Dubai – Al Barsha, Roxana Jaffer gave the funds to head of partnerships and business development for the Middle East, North Africa and Central Asia & Eastern Europe, WFP, Ashraf Hamouda. Jaffer commented: “WFP is the world’s largest humanitarian organisation which addresses hunger worldwide – and we are glad to support such a worthy cause. The ‘Holiday Inn Loves You Campaign' is dedicated to building a successful and self-sustaining civil society in the UAE, while reaching out a helping hand to those in need worldwide – be it children, victims of natural disasters, or people affected by political and economic crisis.” The WFP school meals programmes reportedly support child education by providing healthy meals for students as an incentive for them to go to and stay in school, while also helping to combat gender gaps and child labour.
INTERVIEW
Forging new connections As the Gulf, Incentive, Business Travel and Meetings (GIBTM) Exhibition fast approaches, exhibition manager – GIBTM, Reed Travel Exhibitions, Lois Hall reveals to Naomi Leach how the region’s meetings industry has grown from strength to strength TTG: What can visitors to GIBTM 2013 expect to see at the show this year? GIBTM 2013 has shown tremendous growth since last year and, to date, we have already sold 96 per cent of our total exhibition space. We also have a number of new initiatives for GIBTM 2013 starting with the launch of The European and Asian Market Focus Hours. These provide a full hour of networking between European exhibitors and buyers who have, or will, be placing business in Europe, and Asian exhibitors and buyers doing the same in Asia. This will give
suppliers in both regions a highly targeted platform from which to do business. We have also launched our first dedicated Business Travel Pavilion. This is designed to spotlight companies that provide products and services to the industry, and the pavilion gives them increased exposure on the show floor itself, putting them directly in front of the high level corporate buyers who are part of our quality hosted buyer programme. To communicate the team’s expertise and show knowledge to our regional exhibitors and prospective clients, we March 15 2013
recently organised a successful GCC road show, held under the theme ‘GIBTM Talks: Maximising your ROI’. During the week-long event we visited Qatar, Bahrain, Jordan and Lebanon. Another exciting initiative is our partnership with the Association for Corporate Travel Executives (ACTE) on the ACTE Middle East Executive Forum. This took place late last year in Doha and Dubai. The forum gave regional travel managers, senior PAs and travel bookers involved in business travel the chance to network with global buyers and suppliers, while gaining valuable insight into what is happening in the industry right now. In terms of activities during the show week, this year sees the debut of the Event Camp, a new area on the show floor, which will allow visitors and buyers to experience, learn and interact with like-minded professionals. The Event Camp programme will deliver real life case studies, strategies for leveraging social media, as well as new technologies designed to inspire meetings industry professionals and provide them with an opportunity to share their own perspective and review examples of what is working and what is new in the meetings and events industry. Finally, one of our more unusual and dynamic conference programme additions is PechaKucher 20x20, a completely new style of presentation where you have 20 slides to communicate your topic or idea with just 20 seconds per slide. It is an innovative and thought-provoking way to engage your audience and keep presentations focused and to the point. TTG: How has 2012 been for the exhibition industry? Have you seen an evolution in business, new buyers or suppliers? According to a recent IBTM report, nearly 50 per cent of Middle East and global buyers said they have organised more events in the past 12 months in the MENA region than the previous year. Also mentioned in the report is that 64.5 per cent of Middle Eastern buyers and 56.4 per cent of global buyers stated that they are looking to increase that volume for next year, and are both indicating an increase in their individual exhibition budgets for 2013. Over the past few years we have witnessed massive investment into the Middle East’s meetings and events industry, and we are now starting to see the results. The region has witnessed 38 per cent growth in indoor exhibition hall space over the past five years, and has succeeded in attracting high profile local and international meetings and events. TTG: Which markets are you aiming to attract in the future? We already have a strong presence from European, American and Asian Buyers, and we are continuing to target the corporate buyers and meeting planners from top corporate organisations within the region. Saudi Arabia is a key market for us; we ttgmena.com
achieved a 100 per cent growth in buyers from the Kingdom in 2012 and we hope to build on this further for 2013 with companies such as Saudi Aramco, Pfizer, and key players from the oil and gas industry. TTG: How have you been targeting the MENA region? As mentioned earlier, The ‘GIBTM Talks’ Road Show allowed us to interact with key markets such as Qatar, Bahrain, Jordan and Lebanon over a five-day period. We work very closely with our partners at the national tourism organisations from around the region to promote to the private sector directly in the respective countries, generating interest from new and existing companies in the meetings and business travel industry.
Over the past few years we have witnessed massive investment into the Middle East’s meetings and events industry, and we are now starting to see the results. TTG: What is a key trend for the exhibition industry now? In my opinion, the exhibition industry is certainly growing here in the UAE, despite the global economic downturn; this is evident from the number of leading shows in the emirates recording significant growth on the 2011 events that took place. For example, Arabian Travel Market witnessed an overall eight per cent growth on the previous year; GIBTM witnessed an increase of 17 per cent in the total number of exhibitors participating in the previous year. Reed Exhibitions launched five brand new exhibitions in 2012 in Abu Dhabi, namely International Water Summit, Luxury Gift Show, The Waste Exhibition, Fire & Emergency Middle East and Health & Safety at Work Expo, which is evidence the market is growing and there is significant demand in the respective industries to support new show launches. Additionally, if you look at the occupancy of the hotel rooms during major expos, this is an indicator too that the exhibition industry is growing, with the number of international and regional visitors coming into the UAE on the increase.
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DESTINATION ABU DHABI & AL AIN
Instinctively welcoming The UAE capital, currently among the world’s fastest growing tourism hubs, is confidently elevating its leisure appeal so as to cater to a more diverse visitor profile. Ana Mladenovic talks to the industry and reports ack in 2006, in order to secure the long-term wellbeing of Abu Dhabi’s residents, HH Sheikh Mohammed bin Zayed Al Nahyan mandated the government to create a sustainable plan to diversify the emirate’s oil-dominated economy, reliant on the volatility of the global market. Tourism was incorporated in this transformation plan, and the government has since been investing generous efforts to support its advancement, uniting the private and public sector under its Abu Dhabi Economic Vision 2030 umbrella. “Over the past three to five years, all indicators have pointed to a sustained and steady economic growth for Abu Dhabi, which remains one of the fastest growing global markets in hospitality and tourism,” director, sales and marketing, Dusit Thani Abu Dhabi, Stefan van der Kruyf remarked to TTG. Robust growth, coupled with sustainability and preservation of the emirate’s rich cultural heritage, makes it a unique destination that sets global trends when it comes to tourist offerings, while nourishing the charms and romance of the past. Marketing manager, The Westin Abu Dhabi Golf Resort & Spa, Jonathan Hallmark elaborated on this to TTG: “Abu Dhabi is the city that welcomes the modern 21st century, staying true to its traditions and heritage.” A BUSTLING HUB Visitors to the emirate are growing at an exponential rate, as quality and performance manager, TCA Abu Dhabi, Mohammed Al Dhaheri told TTG: “Our 136 hotels and hotel apartments received 2,388,023 guests – a 13 per cent rise on 2011, which means we achieved our target of 2.3 million guests. The figures show a 12 per cent year-on-year rise in guest nights to 6,996,724. Hotel revenues for the period were also up – this time by six per cent – to $1.261 billion.” He noted a growth in arrivals from the GCC, with those from Saudi Arabia rising by 16 per cent in 2012; Oman by 29 per cent; and Qatar by 24 per cent. Asian and European arrivals also increased. General manager, Hyatt Capital Gate Abu Dhabi, Ashwini Kumar, highlighted the role Etihad Airways has for
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DESTINATION ABU DHABI & AL AIN
steering business to the city’s hotels: “Etihad Airways is putting initiatives in place to encourage the number of stop overs for passengers travelling through Abu Dhabi, which will result in an increase of demand for Abu Dhabi hotels.” Chief operating officer, Abu Dhabi Airports Company (ADAC), Ahmad Al Haddabi told TTG that a number of leading airline companies commenced new routes from Abu Dhabi in 2012, including airberlin and Air Seychelles, in partnership with Etihad Airways. In addition, December alone saw three international carriers, Alitalia, Garuda and Hainan Airlines, begin new routes through Abu Dhabi; and last year also witnessed the beginning of RAK Airways and Rotana Jet, both local carriers, offering domestic flights to and from Abu Dhabi International Airport, increasing Abu Dhabi’s connectivity with other UAE destinations.” In anticipation of further growth in traffic, ADAC signed a construction contract for the Midfield Terminal Building (MTB), expected to deliver infrastructure capable of catering to over 30 million passengers by 2017, as Al Haddabi confirmed to TTG. Demand for air charter services is also on the rise, as VP commercial business, Falcon Aviation Services, AJ Baker confirmed: “As the many wonderful features of Abu Dhabi become known to the world, there has been a clear increase in tourism, and we are adopting our domestic products (helicopter tours and charters) to support the increased demand.” MICE AS A DRIVER The UAE capital offers premium accommodation facilities, ranging from ultimate luxurious hotels and resorts, to more budget-friendly options, and all segments are continuously expanding. This entails the challenge of securing continuous visitor influx, and Abu Dhabi appears to be handling this with confidence. “Abu Dhabi is consolidating its position regionally in terms of meetings, conferences and incentive groups, with numerous conferences having already taken place and planned in 2013, such as the World Future Energy Summit, IDEX (International Defence Exhibition Conference), GIBTM (Gulf Incentive Business Travel and Travel) Exhibition, Cityscape, ADIPEC (Abu Dhabi International Petroleum Exhibition) and many more. These exhibitions have a positive impact on our overall performance, and are positioning Abu Dhabi as a meeting conference destination,” Kumar explained. Al Dhaheri confirmed that the emirate’s MICE sector will further be strengthened with a new coordination body soon to be introduced: “The launch of the Abu Dhabi Convention Bureau will provide greater impetus in our efforts to develop further the lucrative business tourism sector. The sector is vitally important to us because of the direct economic impact it brings and which we expect to grow seven per cent annually over the next eight years to reach $1.4 billion by 2020.” He highlighted to TTG several high-profile international events anticipated, including the World Travel & Tourism Council’s Global Summit, scheduled for early April 2013; The Institute of Travel & Tourism’s annual conference planned
for June; and the International Conference on Neurology & Epidemiology, set for November. “We have major initiatives planned for the resilient business events sector, which we anticipate announcing shortly,” Al Dhaheri reassured.
Abu Dhabi is the city that welcomes the modern 21st century, staying true to its traditions and heritage. DIVERSIFYING APPEAL “Abu Dhabi is becoming a hub for leisure, as it has been for business in past decade,” noted general manager, Le Royal Méridien Abu Dhabi, Shaun Parsons. “The completion of attraction parks in the neighbouring Yas Island has opened a window for leisure travel and tourism, which was previously limited to sand dunes and Wadi bashing. Golf courses have added to the holiday offerings, and with seven to eight months of mild climate, outdoors activities are on the rebound and fill up the tourism annual calendar pretty well.” Senior sales and marketing manager, Monte-Carlo Beach Club, Saadiyat, Alexandra Lebon shifted the attention to Saadiyat Island: “Saadiyat offers miles of glorious sandy beaches, including our own which is inhabited by protected wildlife including hawksbill turtles and shoals of dolphins.” The island is the home of the widely anticipated Louvre Abu Dhabi, expected in 2015, which already attracts attention of art-lovers throughout the world with a robust cultural pre-opening programme featuring exhibitions, talks, performances and workshops. “The city of Abu Dhabi and Abu Dhabi Tourism Authority are undertaking great work and are very much in-line with the Abu Dhabi 2030 vision. They include establishing solid foundations such as exceptional hotel inventory, key attractions like Ferrari World, Yas Waterworld, the upcoming Guggenheim Museum, and the Louvre, as well as long-term, viable projects such as the Cleveland Clinic,” said director, sales and marketing, The Ritz-Carlton Abu Dhabi, Grand Canal, Dilip Mukundan, who noticed an increase in four-night stays and family travel from the GCC market, due to more shopping and entertainment options available. Al Dhaheri outlined in a similar manner that Abu Dhabi is experiencing a more balanced 50/50 leisure/business March 15 2013
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tourism split. “This is coming about because our leisure proposition is expanding with more beachfront resorts, more attractions and an increasing number of activity offerings – we believe these will further grow with significant private sector, as well as public sector involvement,” Al Dhaheri said. He revealed a number of new attractions that are either anticipated or have already been launched, including the upcoming St. Regis Abu Dhabi on the city’s Corniche, expected to house a debut signature restaurant Rhodes 44 by the British celebrity chef Gary Rhodes, in addition to the world’s highest suspended presidential suite; the recently launched Al Bandar Marina; and the planned opening of a public beach on Saadiyat Island. A number of cultural events are scheduled for 2013, including anticipated performances by the Mariinsky Ballet; opera supremos Placido Domingo and Bryn Terfel; Sting; Andrea Bocelli; and Guns N' Roses. “We anticipate that the recent opening of our latest power draw, Yas Waterworld, which has 43 rides, slides and attractions, five of which are world ‘firsts’, will influence our hotel guest arrivals target for this year of 2.5 million,” added Al Dhaheri. General manager, Yas Waterworld, Mike Oswald shared his confidence: “Based on the growing resident population, in-bound tourism, the overall entertainment offering of Yas Island as a weekend or leisure destination, and the Park’s unique positioning within the Abu Dhabi leisure market, we are confident we will continue to enjoy strong visitor interest and attendance.” Oswald further stated: “Together with the availability of excellent hospitality products for a range of budgets, plans are already in motion for another amusement park, and Yas Mall already under construction. Yas Island is the next great family leisure destination of the UAE and is well on its way to becoming a global highlight in one-stop family leisure and entertainment destinations,” confirmed Oswald. A LUXURY DESTINATION The city is expected to be the spotlight of the global high-end travel trade industry in 2014, with the debut of the Middle East Luxury Travel Show (MELTS). Managing director, SerenEMC, Alexandra North explained to TTG why Abu Dhabi will play host to MELTS: “As a luxury destination, Abu Dhabi is uniquely positioned and is indeed differentiated by its commitment to the preservation and promotion of culture and heritage. With a robust diversification plan in place and boasting vast financial and infrastructural development potential, it is unsurprising that Abu Dhabi is becoming a hotbed for investment. When considering the right location for the debut edition of MELTS, Abu Dhabi – with its diversity of upscale experiences, seamless accessibility, outstanding infrastructure and matchless service – was a natural choice. “Most specifically, we turned to Saadiyat Island, which is currently undergoing an extraordinary transformation and is slated to become not only a cultural and residential oasis but also a luxury flagship destination for Abu Dhabi,” she concluded.
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Announcing two new Anticipating new hotels in Al Ain opportunities
Ayla Hotel, the company’s first property, is strengthening its appeal as the group prepares the launch of two new hotels
Ayla Hotels and Resorts recently revealed to TTG that it is gearing up for the launch of Ayla Grand and Ayla Bawadi, both in Al Ain, as the construction works are reaching the final stage. The 220-unit Ayla Grand Hotel, which in close proximity to Al Ain Mall, is set to feature spacious rooms and fully equipped serviced apartments, in addition to five F&B outlets, a health
club and a spa, as well ad generous business and meeting facilities. Ayla Bawadi, with over 90 rooms and suites furnished in traditional Arabic style, is located next to Bawadi Mall and is surrounded by a traditional Souq, an old camel market and the modern facilities of Al Ain’s shopping hub. It is also close to the Mezyad Oman Border, and Al Ain Airport.
ourouj Hospitality Management started the year with a number of new developments, both within the emirate and beyond. It has recently launched the four-star Executive Suites by Mourouj and has also signed a management contract with Concorde Fujairah, which joined its portfolio on February 1, 2013. Managing director, Mourouj Hospitality Management, Tarek Elsherif revealed to TTG that the company additionally has plans to open a unique hunting resort in Al Ain towards September 2013, and that it is expecting to launch its first hotel in Jewddah, Saudi Arabia towards the end of the year.
We are dedicated to offer services for travellers searching for a healthy environment. “We are dedicated to offer services for both families and business travellers searching for a healthy environment with no smoking and no alcohol, and we are soon going to launch a special ladies floors in our Abu Dhabi hotel and then roll that out to all other hotels,” Elsherif addad.
Local brand enriches Capital Centre Capital Centre business hub is set to embrace two new Rotana-managed properties after the recently opened Centro Capital Centre. The 300-room four-star Capital Centre Rotana is due to open in 2014, and Capital Centre Arjaan by Rotana, a four-star, 200-room hotel apartment property, is anticipated in 2013. Centro Capital Centre, brings the company’s room
number under the Centro brand to 1,464, and the total number of rooms in Abu Dhabi to 3,476. Close to ADNEC, the three-star hotel is ideal for business travellers. This is Rotana's fifth Centro-branded property, which follows the launch of Centro Yas Island, Abu Dhabi in 2009; Centro Barsha, Dubai in 2010, and both Centro Sharjah and Centro Al Manhal, Abu Dhabi in 2011.
Centro Capital Centre is within a walking distance from ADNEC and is suitable for those attending its conferences
Upscale waterfront retreat boasts supreme location
The resort is inspired by Renaissance architecture, and overlooks the Sheikh Zayed Grand Mosque March 2013 is set to see the official opening of The Ritz-Carlton Abu Dhabi, Grand Canal, nestled against the backdrop of the Sheikh Zayed Grand Mosque. The waterfront resort is expected to have 447 guestrooms and suites, 85 private villas, two private beaches, outdoor swimming pool and 57 acres of gardens. Vast F&B options are anticipated, as a total of ten outlets have been announced so far. The property additionally houses 2,182m² of meeting space, targeting government, groups and corporate segments, according to director of sales and marketing,
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The Ritz-Carlton Abu Dhabi, Grand Canal, Dilip Mukundan who explained the development to TTG. “We have put in place an extensive meeting planner familiarisation schedule as well as ensuring our presence at all major trade shows to gain visibility both in the region and in the international marketplace.” He added that the global presence of The Ritz-Carlton sales offices allows the hotel to further tap into all markets for leisure travellers, groups, as well as weddings, all of which have already shown a very positive response.
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Enhancing portfolio with confidence
The resort now boasts five-stars, and has a revamped lobby area and rooms, with facade and one of its restaurants pending
Danat Hotels & Resorts revealed that it is currently working on Danat Residence, set to open in Q3 2013. This 189-key property is set to appeal to long-stayers and corporate travellers. It houses furnished apartments, a ballroom and four meetings rooms, as well as a restaurant, outdoor swimming pool and Jacuzzi. The company additionally announced that its re-
cently refurbished 216-room Danat Al Ain Resort was awarded five-star hotel classification. General manager, Danat Al Ain Resort, Ahmed Margoushy said: “I am very pleased with this recognition and it is a particular tribute to the team who has contributed to the success of the property since its opening.” The property boasts a total of nine F&B outlets and extensive events space.
Abu Dhabi airports witness more traffic bu Dhabi Airports Company (ADAC) revealed that both Abu Dhabi International Airport and Al Bateen Executive Airport recorded a rise in passenger traffic in 2012, compared to 2011 figures. Abu Dhabi International Airport saw 18.9 per cent year-onyear growth, welcoming 14,700,420 passengers. COO, ADAC, Ahmad Al Haddabi commented: “This year will be another record year for the capital’s airport, as ADAC strives in its commitment to continuously move forward and develop new services, facilitate new routes, and ensure that Abu Dhabi continues to strengthen its position as the Middle East’s gateway to the rest of the world,” Al Haddabi stated. Bangkok, London Heathrow, Doha, Manila and Sydney are reported as the destinations that collectively generated 20 per cent of the airport’s total passenger traffic.
Private aviation company eyes growth In 2012, Falcon Aviation Services reported growth in its helicopter charter and tour services, as well as its international VIP Jet charter markets. VP, commercial business, Falcon Aviation Services, A.J. Baker told TTG that the company’s helicopter charter and tour services saw moderate growth and looks certain to continue to grow. The international VIP jet charter market, however, saw very solid growth over the past year. “In the jet charter market, we saw double-digit growth in 2012 compared to 2011, and we expect a similar pattern this year,” he explained. The company, boasting a fleet of over 30 owned or managed aircraft, recently launched brand new hangar facilities, reportedly the largest at Al Bateen Airport.
This year will be another record year for the capital’s airport. Al Bateen Executive Airport, on the other hand, saw an 11 per cent rise in aircraft movements, with private aircraft traffic seeing a growth of 40 per cent compared to 2011.
Baker: The helicopter charter sector saw moderate, but consistent growth in 2012
Luxury platform supports emirate’s positioning Following an alliance between Cyprus-based Seren Event Management Company (SerenEMC) and Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi), Saadiyat Island anticipates the debut of the Middle East Luxury Travel Show (MELTS), tailored to the needs of luxury travel trade. This invitation-only B2B event is scheduled to take place in the UAE Pavilion from January 26-29, 2014. It is to offer a pre-show destination familiarisation trip, an opening conference, three days of pre-arranged meetings and three evenings of networking in exciting venues, yet to be revealed. "The event has been designed to support and motivate the progression of the luxury travel and tourism industry in the Middle East by creating outstanding opportunities for communications, heightened exposure and knowledge enrichment, both on a regional and on an international level," explained
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The Middle East Luxury Travel show is set to debut on Saadiyat Island in 2014
managing director, SerenEMC, Alexandra North. "With a meticulous screening process in place, MELTS will ensure only superior and relevant buyers of luxury travel, both regionally and internationally, will share this distinctive platform to empower their business," she confirmed. TCA Abu Dhabi is backing MELTS under its Advantage Abu Dhabi, meetings incentive initiative, which is said to
support innovative and viable business events, aligned to the Abu Dhabi Government's 2030 economic vision, as business tourism manager, TCA Abu Dhabi, Gillian Taylor revealed: “MELTS fits neatly into this target portfolio and is also keenly aligned to Abu Dhabi's positioning as a luxury destination, yet one which is differentiated by its commitment to both the preservation and promotion of culture and heritage."
DESTINATION ABU DHABI & AL AIN
January witnesses strong performance
Hotel revamps its facilities on offer e Royal Méridien Abu Dhabi announced that it will be continuing refurbishment works over the next couple of months, covering all restaurants and public areas, as well as the remaining rooms.
New leisure attractions have contributed to positive figures Figures released by the Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) show a growth in the emirate's key performance indicators. January 2013 saw 203,925 guests – three per cent more than January 2012. 680,737 guest nights were recorded, marking an increase of 19 per cent and accounting for $116.3 million in revenues. Hotel occupancy rose by 5 per cent to 70, with the average length of stay reaching 3.34 nights.
Director general, TCA Abu Dhabi, Mubarak Al Muhairi said: “With the January opening of the Yas Waterworld Abu Dhabi Waterpark and Yas Beach, the impending opening of major new hotels and resorts and planned air services from the US, Hong Kong, the Netherlands and Brazil, we are confident we can further expand the length-of-stay average.” January figures are said to be driven by various events.
We are working towards an overhaul of our business offerings by way of re-doing the public areas. A dedicated Royal Club lounge is anticipated, as well as a revamp of all restaurants, including the revolving Al Fanar, and P.J.’s. In addition, a new branded restaurant is expected and a revamp of the lobby is planned, as general manager, Le Royal Méridien Abu Dhabi, Shaun Parsons revealed: “Because of our city centre location, we are more convenient for corporate business than the weekenders or the leisure market, so we are working towards a complete overhaul of our business offerings by way of re-doing the public areas and transforming the lobby into a ‘hub’ space that is an LM standard; this space will work as a central area where guests can relax over a coffee, have a meeting or use it as working space.
Australian agents explore the city Early March saw a mega-familiarisation trip, organised by the Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi), which attracted 100 travel agents from Australia. The trip was organised in cooperation with Virgin Australia and Etihad Airways, and it kicked off on March 7. The visitors were shown a number of properties and attractions in the city, and were also treated to a farewell dinner at Yas Viceroy Hotel. Director, promotions and overseas offices, TCA Abu Dhabi, Mubarak Al Nuaimi outlined: “Our aim is to more closely connect with these important influencers, convince them of our product so they can assist us in converting more Australian travellers into actual bookings for Abu Dhabi. Australia is considered to has great potential for the emirate, with 36,659 travellers witnessed in 2012.
The visitors were treated to a dinner at Yas ViceroyAbu Dhabi
High-end MICE venue widely anticipated In May 2013 a new luxury property is expected to be added to the city's existing high-end property portfolio – Rosewood Abu Dhabi. The hotel is positioning itself as an ideal MICE venue, with 1,636m² of indoor meeting space that houses two ballrooms, two meeting rooms, four boardrooms and outside function space. The facilities on offer are suitable for a range of events, including conferences, meetings, exhibitions, events and celebrations, and are able to cater to diverse events, ranging from intimate dinners to large receptions for up to 1,040 guests. The Rosewood Ballroom is to be a pillar-free event space of 968m² with a glass frontage that allows for an abundance of natural light, and will offer views of the Arabian Gulf. The 224m² Yasmine Ballroom is expected to be able to accommodate up to 150 event attendees in a seated configuration.
The property, expected in May 2013, is located on Al Maryah Island, in the new Central Business District The property is also anticipated to have a 24-hour business centre with video conferencing facilities; a pool area with surrounding deck; and an event planning and design team, available to tailor-make and manage
unique events. Located on Al Maryah Island in the city’s new Central Business District, between the Sowwah Square and the Cleveland Clinic, the property is aimed at high-end business travellers. March 15 2013
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UPDATE hong kong L. Lau explained: “At Mandarin Oriental, Hong Kong we offer Middle Eastern guests a series of arrangements ranging from prayer mats to welcome amenities of nuts and dates. We also have a high number of interconnecting rooms and suites for families visiting Hong Kong. Our very knowledgeable concierge can assist with everything, from restaurant reservations to private tours, and also advance tickets for attractions such as Hong Kong Disneyland and Ocean Park.”
Hong Kong is a popular destination which has always been renowned for its efficiency.
A flourishing display Emanating diversity and wealthy in incomparable culture, Hong Kong stands with its head high as one of the world’s most charismatic regions. Tatiana Tsierkezou investigates ome to a population of approximately seven million, it comes as no surprise that Hong Kong can provide tourists with an assortment of activities and attractions. “Referring to Hong Kong Tourism Board’s (HKTB) 2012 figures on Visitors’ Purpose of Visit, 60 per cent of the overnight visitors were vacationing and 15 per cent were here for business,” general manager, Crowne Plaza Hong Kong Kowloon East, Dominique Berhouet explained to TTG. Confirming Hong Kong’s position as a world-class travel destination for business, leisure and tourism activities, executive director, Ovolo Group, Heddy Li, informed TTG: “Business travellers come for work, trade shows and entrance into mainland China. Leisure travellers come for the cheaper shopping centres and luxury malls, while family travellers come to experience Hong Kong’s many attractions. The city is also a great transport link for people looking to visit other parts of the APAC region. There is something for everyone.”
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Adding to this list, area director of sales and marketing, Island Shangri-La, Hong Kong, Don Lau elaborated to TTG: “A gateway to Asia and mainland China, Hong Kong is a popular destination which has always been renowned for its efficiency, safety and for being a shoppers’ paradise. Coupled with the launch of the Michelin Guide, the local dining scene is as competitive, sophisticated and reputable as the other major cities - London, New York, Paris and Tokyo.” ATTRACTING MENA D. Lau noted that Island Shangri-La Hong Kong is in the perfect location for travellers coming from the Middle East due to it being in close proximity to the Pacific Place shopping mall, as well as a number of popular retail attractions. “Hong Kong offers a variety of goods, ranging from affordable traditional souvenirs to high-end luxury products which appeal to a lot of Middle Eastern travellers,” he explained to TTG. The hotel offers its Middle Eastern March 15 2013
visitors special amenities which include welcome Arabic snacks and drinks such as dates and Arabic coffee, Kiblah – a permanent feature in hotel's guestroom desk drawer, the Quran, a prayer mat and a variety of prayer items available upon request for inhouse guests. Also commenting on the attraction of the MENA region to Hong Kong was director of sales and marketing, Mandarin Oriental Hong Kong, Lucy Lau, who highlighted that shopping is not the only activity that attracts the Middle Eastern traveller to Hong Kong. She explained that meetings, incentives, conferencing and exhibition (MICE) travellers from the region are attracted to the property due to its positioning. “Our fantastic location in the heart of Hong Kong means that our guests are based in the heart of the city, with the main financial business district and the prestigious shopping area both a short walk away from the hotel. Hong Kong has so much to offer guests, from amazing art, and fantastic dining, spas and culture,” she further commented to TTG. ttgmena.com
With tourism traffic numbers on the increase across all sectors over the past few years, Li explained that Ovolo Group targets the MENA visitor by delivering on the Ovolo ‘mission’, which is said to be providing allinclusive, effortless living experiences to its guests, where everything they require is at their fingertips, and is complimentary. “Through this, Ovolo becomes known to the MENA market through word-of-mouth, targeted advertisements and our search engine marketing campaigns. Every group stays for different reasons and we work to accommodate any and all of them. “Location has also been a driver of sales. Our hotels are in the heart of town, and we make sure our guests are aware of the many culture, shopping and entertainment attractions that are only steps away at any time.” Li further noted to TTG that the Ovolo hotels in central Hong Kong are all within close proximity and walking distance of the Jamiah Mosque, a renowned heritage site and one of the only five mosques in the city. TOURISM INITIATIVES HKTB revealed to TTG that the region is poised for further development, with the introduction of the first berth and terminal building of the Kai Tak Cruise Terminal. Director of sales and marketing, Shangri-La Hong Kong, Lilian Lui, stating that the property will work closely with HKTB and ground operators handling cruise liners, said: “The new terminal will be unveiled later this year. It will have a capacity to berth two large vessels, in addition to anticipating the demands of cruise liners currently on the drawing board.” An HKTB spokesperson, outlining the city's plans, said: “The HKTB expects more groups will include cruise travel in their trips to Hong Kong. We shall develop MICE , cruise and business to tap into new opportunities.”
UPDATE hong kong
Hotel welcomes back Updating its function Group broadens its flagship boutique room facilities presence
The boutique is to offer Peninsula Artisanal and Peninsula Signature Chocolates Peninsula Merchandising reports to have re-opened its flagship boutique at The Peninsula Hong Kong, following a $1.5 million project. The boutique – now offering a new branding image for its merchandise, reportedly provides a new shopping experience with the launch of a selection of merchandise, including the new Peninsula Artisanal and Peninsula Signature Chocolates, keepsake boxes, mugs, a premier tea
collection and more. Yabu Pushelberg, the international interior design firm, was selected to undertake this project. The boutique is said to take the form of a large suitcase with shelves and compartments fashioned from wood and leather. The focal point of the boutique is a newly-introduced Speciality Chocolate area where in-house chocolatier, Marijn Coertjens is to demonstrate their culinary skills.
Kowloon Shangri-La has renovated and refurbished its Kowloon Room – a venue for MICE and social events, which now boasts a variety of new features and up-to-date facilities. It offers views of the Victoria Harbour and the Hong Kong Island skyline. At 180m², the venue can host up to 150 guests and can be divided into two separate function spaces. A bridal room which can be divided from the function room has been added as an extra feature, ensuring privacy. Seating 110 people in a theatre style setting, or 12 tables for a Chinese banquet, it is said to be appropriate for both small and medium sized events. Conference and audio-visual equipment is available to ensure a fully co-ordinated business or social occasion. These include: a central control system, wireless broadband, a portable stage, built-in audiovisual control room and more.
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volo Group is set to launch its largest hospitality concept, the 64 Wong Chuk Hang Road hotel, slated to open its doors in autumn of 2013.
resemble a New York-style warehouse which utilises the building’s original industrial elements. “We see ourselves as pioneers for this part of Hong
We see ourselves as pioneers for this upcoming part of Hong Kong. The 162-room property, was once known as a Southside Hong Kong warehouse. Ovolo Group acquired the industrial site in 2010, with plans to create a new type of landmark by developing Hong Kong’s first full-scale warehouse conversion hotel. In collaboration with KplusK Associates, the group’s new property is to
Kong. After two years of careful planning, we are creating a signature Ovolo hotel that will combine our interior design concepts, high-tech features and all-inclusive services in a building full of industrial character, all to create a stylish and effortless living experience,” said founder and CEO, Ovolo Group, Girish Jhunjhnuwala.
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ON LOCATION RUSSIA & CIS MICE and groups business. While PR coordinator, Four Seasons Hotel Baku, Leila Aliyeva revealed to TTG that the property is anticipating growth in the MICE and FIT segments. Tourism in Azerbaijan is prospering, Aliyeva noted optimistically: “In the past year, the key count for five-star hotels has almost doubled in the city. With the great tourism initiatives of the government and the individual marketing efforts of the newly opened hotels, we expect great improvements in terms of demand as well.” Additionally, Troon, a golf management company, has recently created Quba Golf Club, the first golfing facility in the country with Azerbaijan Golf Federation in Baku. BURGEONING MARKETS
UNDISCOVERED RICHES With a diverse heritage and prospering economies, Russia and the CIS countries are welcoming visitors to unearth the historic gems of the Silk Road, reports Naomi Leach or the people who have travelled to four corners of the world, seen numerous cultures, and encountered many civilizations, Russia and CIS is a land yet to be discovered,” explained manager, AdvenTourer, Hasmik Antonyan to TTG. Indeed, the rich undiscovered heritage of Russia and the Silk Road countries of the Commonwealth of Independent States (CIS) situated at the crossroads of Europe, Asia and the Middle East, have begun to magnetise curious new markets to the expansive and varied terrain. Although domestic tourism dominates the market, this intrigue, coupled with robust economic growth and international business opportunities, has been highlighted to TTG by hospitality experts as the driving forces for international tourism to Russia and CIS. “For most foreign tourists, Russia and CIS remains an exotic and very expensive destination, so in search of unique and unforgettable experiences, the tourists travel to Baikal, Kamchatka or Yakutia. Those who prefer more classical tours visit St. Petersburg and Moscow, some go to the old cities of the Russian Golden Ring or tour a traditional Russian village,” marketing communications manager, Ararat Park Hyatt Moscow, Zhanna Proshkina acknowledged to TTG. In a bid to satisfy this thirst for experiential travel, the hotel offers a team of concierges to create tailor-made programmes and to organise unique excursions to places such as the KGB
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museum, Stalin’s bunker and Space City visits. While this exoticism bolsters tourism, it is essential for the industry to continually promote the region to international markets. General manager, Four Seasons Hotel Lion Palace St. Petersburg, Martin Rhomberg told TTG : “Russia and St. Petersburg remain largely unknown to the international market, and we plan to capitalise on the initial curiosity. The city has so much to offer to a modern demanding traveller, and we will put a lot of efforts into promoting the destination.” Similarly, in a bid to raise its international profile, Azerbaijan was the Convention and Culture partner at ITB Berlin this year. Vice president, competence centre travel & logistics, Messe Berlin, Martin Buck said: “Azerbaijan is a destination with a diversity and attractiveness that is unknown to most people, so we are pleased that it featured prominently at the show.” For Russia and the CIS, business travel is also an important sector. "The main attraction for business tourists is the rapidly developing economy of Russia and CIS. Foreign companies continue to enter our markets and drive their investments inside our country,” stated general manager, Crowne Plaza Moscow, Elena Belashova. Proshkina added: “Moscow is primarily a business destination for individual business travellers. Some are coming for special events such as exhibitions, forums and sport events.” PR manager, Radisson Royal Hotel, Moscow, Regina Akapina shared with TTG that the hotel will target BRIC countries for its March 15 2013
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Although Russia is a major global outbound market, at home, the domestic market is flourishing. “Inbound tourism has also been on the rise, with over 22 million international tourist arrivals in 2011; an increase of 11 per cent on the previous year,” reported director, sales and marketing, Mamaison All-Suites Spa Hotel Pokrovka, Kristina Stolyarova to TTG. A number of Russian properties revealed that CIS countries, particularly Kazakhstan, represented key source markets, with Europe and the US also strong feeder markets. But there is now a push to welcome Asian, Latin American, and in some hotels, the MENA market. Hoteliers admitted that while MENA visitors (hailing mostly from KSA and the UAE) were small in number, they still expressed an interest in this market. Rhomberg stated: “Initially, we do not expect to have many travellers from MENA region, but we are very interested in developing this market. St. Petersburg is a great destination for MENA – the local climate is a welcome change from summer heat, and there are endless cultural attractions to explore.” Stolyarova noted that the MENA market, like CIS visitors, often travel in large families. “MENA travellers prefer luxury and spacious accommodation both for business and family trips. They appreciate privacy and individual approach. The MENA market is very important for us,” she said. Proshkina stated that they have received additional MENA group requests and that Hyatt intends to lure this market by participating at ATM and using a Hyatt Global Sales office in the MENA region to organise sales events. Likewise, Azerbaijan’s hospitality industry is also honing in on the MENA market, as Aliyeva told TTG: “MENA is an extremely important market for us for both business and leisure. Many businessmen have travelled to Baku and enjoyed it; and now they are arriving again with their families. Our sales offices are an important part of our marketing activities in this region.” REGIONAL CONNECTIVITY Traffic between MENA, Russia and CIS countries has increased due to new aviation routes. Through a codeshare with Etihad Airways, Airastana has connected CIS countries with Abu Dhabi. The company offers daily flights from Abu Dhabi to Almaty and provides connections from Abu Dhabi to several other Russian and CIS destinations. Furthermore, flydubai operates flights to 16 destinations across 11 countries in the CIS and CEE region. The company has reported that passenger numbers for its CIS network grew by 72 per cent in 2012. CEO, flydubai, Ghaith Al Ghaith exclusively told TTG: “These figures highlight flydubai’s role in growing these new and existing markets and affecting a change in travel patterns. The airline offers passengers direct links to Dubai as well as across flydubai’s network. flydubai has developed one of the most comprehensive networks of all Middle Eastern carriers to the CIS.” Al Ghaith concluded: “We have seen over the past two years a significant increase in traffic from our GCC and Middle East network to the CIS and CEE markets, accompanied by rising interest in discovering the tourism, cultural and investment opportunities these markets have to offer.”
ON LOCATION RUSSIA & CIS
Kazakh airline’s revenues surge
Fresh room renovation unveiled
St. Petersburg to welcome new hotel
rarat Park Hyatt Moscow has announced the opening of its newly renovated Park Suites. The new design is said to provide the comfort and feel of a private home, in the style of an apartment, affording views of the cityscape of Moscow. Each suite boasts two entrances, one for service and one for guests. Guests are expected to enter into an arrival foyer of intricate mirror work.
Air Astana, the principal airline in Kazakhstan, has recorded that revenues grew in 2012 Air Astana, Kazakhstan’s principal airline, reported that it grew its revenues by 16 per cent to $870 million and its capacity by 14 per cent in 2012. The airline took delivery of two Airbus 321s, an Airbus 320 and two Embraer 190s, and has retired its entire fleet of Fokker 50s. Air Astana announced that it also continued to be profitable and a net contributor of state taxes. President, Air Astana, Peter Foster stated: “The full year proved better than expected after a difficult first half." He continued optimistically: “We will continue to grow in 2013, principally from the national capital of Astana. We will take delivery of three new Airbus 320 aircraft, two new Embraer 190s, and two new Boeing 767s. All of these aircraft will be purchased.”
The transformation has brought a new level of contemporary luxury to Moscow. The Park Suite provides guests with a living room, a study niche and amenities designed specifically for the business traveller including a working desk, complimentary Internet connection and an iPod docking station. “Ararat Park Hyatt Moscow’s transformation has brought a new level of contemporary luxury to Moscow, providing for an enhanced guest experience,” commented, general manager, Ararat Park Hyatt Moscow, Stephen Ansell.
Prosperous heritage of the Silk Way promoted
Minister of Culture and Tourism, Republic of Azerbaijan, Abulfas Garayev, exclusively shared with TTG the growth of new markets and future developments of Azebaijian’s tourism industry The country has gone through a huge transformation recently, focusing on tourism as a potential non-oil industry, building new resorts, improving world class infrastructure so as to support and welcome new arrivals. In addition to the numerous fourand three- star hotels for any taste and
budget, Azerbaijan enjoys excellent five-star hotels geared to accommodate high-end travellers to the country. Our strategy in 2013 is to attract highend income tourists to Azerbaijan. The country provides unique opportunities in several areas, and as a result, we have participated in major exhibitions around the globe to dedicate travel management companies of the product the country can offer. Our investment has been very high compared to others and this will continue to be the case for major events happening in 2013. With our rich history being in the path of Great Silk Way, Azerbaijan has huge history heritage, including museums, landmarks, unique buildings, culture behaviour, agriculture and trading habits that remain unique to Azerbaijan. Our natural, nine climate zones puts Azerbaijan as one of the most diversified landmarks to be explored. Our infrastructure focusing on tourism continues to be the government’s high priority and we are very fortunate for the investment the country has placed in this sector which will benefit the visiting tourist largely, whether an individual or a large incentive group, that can use the readily available stateof-the-art facilities.
Our major inbound tourism happens to be from our Russian and Turkishspeaking neighbours due to the very short proximity and similarity in cultures. The European, American and Southeast Asian markets have witnessed a positive growth as they are hungry to explore our rich heritage. For the past three years, we have seen the strong potential of the GCC market, and accordingly, we have appointed a dedicated representative to cover the GCC market in promoting wealth of facilities that this market is interested in. The biggest advantage is that we are only two hours and 30 minutes flying time from the GCC, with direct flights to Dubai and Doha, and with good connections. Many GCC carriers are showing interest in flying to Baku to capitalise on this growing opportunity. Our record shows a healthy 11 per cent growth in 2012 and we hope to double this in 2013; especially as we are confident the GCC market will find Azerbaijan a superb destination to visit. Our niche remains to be high disposable income tourism largely due to the infrastructure we have in place, superb luxury brands, excellent variety of hotel facilities, first class restaurants and much more.
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The boutique property is designed to provide a quirky and contemporary aesthetic An upscale boutique property in St Petersburg is set to launch during May – the Hotel Indigo St. PetersburgTchaikovskogo. The Hotel Indigo brand is reportedly renowned for its quirky design, operating philosophies and high level of personalised service. Boasting a central location in St. Petersburg, the hotel is said to be a short walk from Nevsky prospect.
Offering 119 - rooms and suites, and three wellequipped, contemporary meeting rooms, the hotel is also to feature a selection of F&B experiences. There is due to be a themed restaurant, a selection of bars as well as leisure and recreational facilities, such as a fitness studio, a swimming pool, sauna and massage rooms. The top floor rooms are set to provide river views.
Brand eyes Russian extension During 2013, Rezidor Hotel Group has revealed plans to open a number of properties in the Russian region. Park Inn by Radisson Yaroslavl, in one of the Russian Golden Ring cities, is due to open, offering visitors 167 rooms. Park Inn by Radisson Petrozavodsk, located in the capital of the Republic of Karelia, is to boast 180-rooms, and Radisson Hotel Cheluabinsk, situated in one of the biggest industrial cities in Russia, is to present 211-rooms. Additionally, regional PR and communications manager – Russia, CIS and Baltics, Rezidor, Irina Zakharova told TTG: “A special focus Rezidor will make is on Sochi, where the Winter Olympics 2014 will be held. In 2012, Rezidor already opened two hotels in Sochi: a mid-market hotel Park Inn by Radisson Rosa Khutor in a mountain ski resort and upper upscale hotel Radisson Blu Resort & Congress Hotel, Sochi offering 508-rooms.” Zakaharova also stated that following the recent opening at Radisson Rosa Khutor, Rezidor is planning a Park Inn by Radisson City Center to be located close to Sochi’s railway station and Radisson Blu Beach Resort & SPA, Sochi.
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ANALYSIS cruising basis. We find these programmes really complement our scheduled weekly cruises, as a way for those with special interests to get a heavy dose of what they’re after, while the weekly cruises offer a little something for everybody.” In line with providing guests particular experiences, Crystal Cruises has launched a new and exclusive collection of ‘Boutique Adventures’. These are shoreside experiences set to debut this spring. The adventures take guests inside private estates, art studios, museums, castles and well-known businesses for insider meals, workshops and behind-the-scenes tours with eminent local experts. The specialised outings, accommodating only between one and 15 guests, are said to provide cultural opportunities for greater connection with local hosts and increased schedule flexibility. In 2013, Crystal Cruises is set to be provide 64 itineraries, visiting 62 countries and 226 ports-of-call globally.
Charting new opportunities The cruise sector appears to be making available more and more destinations and specialised itineraries than ever before. Natalie Hami investigates this growing sector he cruise industry, once synonymous with a much older generation, seems these days to be ever expanding, offering extensive itineraries as well as more exciting and exclusive experiences to travellers. Many of them are not only making available to the guests exclusive facilities, but also unrivalled and unique destinations around the world. Within this growing sector, the MENA region has also sparked an interest from a number of cruise companies, who are now investing in the region. Growing industry According to executive director, Royal Caribbean – Arabia, Lakshmi Durai, cruising is on the rise. “It is the fastest growing leisure vacation choice today, and also enjoys the highest rate of repeat satisfied customers of any type of vacation. The choices of destination, experience, accommodation and cuisine are nearly limitless, and cruising is the ultimate vacation in terms of value and convenience,” Durai commented to TTG. She furthermore went on to describe cruise ships as ‘floating resorts’, coupled with all the amenities a resort has to offer and more. Director, sales marketing – Africa, Mövenpick Hotels and Resorts, Stephen Banks, reiterated a similar sentiment to TTG, describing their fleet of ships along with the Egyptian wonders
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that the Nile cruises offer. “Nile cruise vacations are considered one of the most interesting excursions in Egypt. Most of the tour takes places on ships, some of them look like floating palaces, in which there are cosy cabins, recreational decks, bars, restaurants, nightclubs and shops,” said Banks. Mövenpick Nile Cruises’ portfolio has recently been augmented with the historical steamship Misr and three more boats, the M/S Sun Ray, Darakum, Hamees together with the four suites sail boat Feddya. Banks further noted: “Along the banks of the Nile, are the most famous monuments of the ancient civilisation in Egypt. A magnificent tour awaits you with a rich excursion programme on the most important and beautiful places in the country.” Fresh opportunities In order to bolster the attention of travellers wishing to embark on a cruise, a number of companies have enhanced their itinerary of activities, catering to those passengers with more specialised interests. Sales and marketing manager, Silhouette Cruises Seychelles, Nick Watson exclusively explained to TTG their new activities: “We have launched a new dive safari that really maximises the diving experience while onboard, and we are continuing to push our niche programmes, such as our sea kayaking itinerary and natural history cruise, which are offered on a limited edition March 15 2013
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Cruising is the ultimate vacation in terms of value and convenience. The desire for a particular type of experience during a cruise has also been bolstered by the need for exclusivity and unique destinations. According to public relations manager, Orion Expedition Cruises, Michael Corbett, the finest cruises are those that focus on more meaningful experiences, which are more likely to remain with the traveller. “We focus on experiences that connect and resonate. Instead of a theatre with wide screen vision and surround sound speakers, we offer the real thing – 3D outdoor 360 degree panoramas to far horizons, with surround sound emanating from cascading waterfalls,” Corbett noted to TTG. He further added: “Our rock climbing takes place scaling real cliffs. Our version of an ‘Adventure Club’ includes exploration in Zodiacs up rivers, looking for crocodiles or exploring World War II sites." In addition, Corbett referred to the appeal of the smaller, more intimate cruise experience, explaining that the small expedition, specialist ships offer the finest combination of guest experiences onboard and unique experiences ashore. MENA development With the cruising industry thriving worldwide and quickly becoming the “most ideal way of seeing the world” according to Durai, the MENA region, alongside this, has acquired a prominent role. “Even though the number of passengers from the MENA region is low, it is a growing market and one that we are investing increased marketing dollars to support the growth,” said vice president, international sales and marketing, Philip Ordever. Referring to Royal Caribbean’s success in the region since joining Dubai’s home porting roster, executive director, business tourism, Dubai Department of Tourism and Commerce Marketing (DTCM), Hamad Bin Mejren commented: “We at the DTCM forecast a steady growth in this business sector and are continually working in collaboration with the cruise lines to further promote potential of this segment of the tourism industry regionally and globally.” Dubai received 407,825 cruise tourists from 105 ship calls in 2012 and the projections for 2015 are set to 120 ship calls over more than 450,000 cruise tourists.
ANALYSIS cruising
Advancements for cruise company
Maritime offering enhanced he opening of Hong Kong’s new Kai Tak Cruise Terminal, set to take place in June 2013, is reportedly going to herald a new chapter in the city’s maritime history. The $1 billion terminal, designed by Lord Norman Foster and located mid-way along Victoria Harbour, on the site of the runway of the Hong Kong’s old Kai Tak Airport, is expected to become a new gateway to welcome visitors to the city.
Crystal Cruises recently introduced an array of new products and shore-side enhancements Crystal Cruises has reported a 38 per cent increase in advance bookings, as well as an increase of $93 million in revenue compared to the same time last year, among other developments. Apart from this, the company has also launched its ‘Book Now Fares’ along with direct mail increases, strong travel agent promotional support worldwide and robust onboard bookings.
Over the last two months it has also garnered a plethora of awards. Furthermore, Crystal Symphony and Crystal Serenity went ‘all inclusive’ in earlymid-2012 and maintained a strong commitment to quality inclusions and attentive service. The year also witnessed an array of innovative product, design and shore-side enhancements.
The arrival will just be the beginning of a oncein-a-lifetime experience in our city. The terminal is to feature two berths which will open in two phases in mid-2013 and 2014. Each berth is expected to be able to accommodate the largest cruise vessels, while the threestory terminal building is due to clear 3,000 passengers an hour through immigration and customs channels. General manager, MICE and cruise, HKTB, Kenneth Wong said: “This [arrival] will be just a complementary appetiser; in fact, the arrival will just be the beginning of a once-in-a-lifetime experience in our city.”
Vessel sets sail after renovations Star Cruises has announced the return of SuperStar Libra to Penang, Malaysia, following a month-long refurbishment that updated the cruise ship’s various facilities. To celebrate the return of the ship, two special sevenday six-night cruises departing from Penang to Krabi/ Yangon/Phuket on May 26 and August 11, 2013 are expected to be launched. Senior vice president, sales, Star Cruises, Michael Goh said: “We are delighted to return SuperStar Libra to Penang, where passengers have grown very fond of the vessel that showcases our free-style cruising and warm hospitality." Passengers can now enjoy the new refurbished 10-deck vessel which includes 677 passenger cabins. The renovations also included an upgrade of restaurants, entertainment and recreational venues.
The newly refurbished cruise ship is to feature a number of upgraded amenities
UAE looks to boost safety on ships via training programme Dubai Maritime City Authority has announced that its director of maritime operations, Mohammad Al Bastaki, recently attended the United States Coast Guard (USCG) Cruise Ship National Center of Expertise President Training programme. Al Bastaki’s participation was part of the Dubai Cruise Ship Task Force’s strong focus in 2013 on fire safety as well as the establishment in Dubai of a Cruise Center of Operational Safety and Environmental Excellence. Al Bastaki commented: “The specialised training helped us become more aware of the different factors that impact the vessel’s safety, including the crew’s performance as well as guest demographics, which are critical in making informed decisions on matters concerning safety, security and commercial viability.” He added: “Moreover, we are trained to see the forest for the trees in taking a more
Al Bastaki: The crew’s performance is critical in making decisions on safety
holistic approach in fulfilling our core duties as passenger vessel inspectors. This is certainly an important initiative that sustains the continuing thrust of Dubai Maritime City Authority to establish Dubai as a premier maritime hub in the Middle East.” The USCG resident training, said to be a ‘finishing school’ for passenger vessel inspectors, looks to expand and deepen the participants’ understanding of, as well as
competency in passenger vessel examinations, along with inspections. The training course covered the technical and regulatory concepts on standards applicable to foreign passenger vessels and is designed to develop the decision-making skills of participants, while evaluating a vessel’s compliance with international and domestic safety, security and environmental standards. March 15 2013
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PEOPLE ON THE MOVE
TI’ME Hotels Management
Tommy Ressopoulos, Svetozar Kujic & Chris Fourment
Dana Hlavnova
General manager
TI’ME Hotels Management has appointed Tommy Ressopoulos as vice president, sales & marketing. Ressopoulos, a Greek national, brings with him a host of global experience, including senior sales and marketing positions and general management roles with Hilton International in Europe, the US, North Africa and the Indian Ocean, as well as extensive background in strategic alliance partnerships. Also joining is marketing & communications manager, Svetozar
marketing & communications manager Kujic, who will be responsible for expanding promotional and marketing-related efforts in the Middle East, as well as driving international awareness to TI'ME’s growing global audience. Kujic brings several years of international strategic brand, digital marketing and social media experience from the tourism, FMCG, automotive and media sectors. He had key strategic roles at Opel South East Europe, MTV, the United Nations and Kon Tiki Travel.
hotel manager
TI'ME Grand Plaza Hotel also has also welcomed Chris Fourment as hotel manager. Fourment is set with the task of overseeing hotel operations and working closely with Ressopoulos and the corporate team, in a bid to drive rooms business and strategic marketing activity. He brings with him experience from a joint marketing and operational background. Fourment joins the hotel fresh from general manager roles with Accor in the Czech Republic and the UK.
Jumeira Rotana
vice president sales & marketing
Jumeira Rotana has appointed Dana Hlavnova as general manager, after being transferred from Amwaj Rotana, where she was executive assistant manager. She brings with her over 16 years of international hotel and resort management experience, and began her career as a front office receptionist, working her way up from manager then eventually to general manager.
If you have recently been promoted or appointed key staff, please contact us... Andreas Bourdon, Thomas Huth & Alex Mavridis
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General manager
Martin Cramer has been appointed as general manager for Sheraton Abu Dhabi Hotel & Resort. He was previously general manager at Sheraton Muscat Hotel. After an assignment at Sheraton Munich Hotel & Towers, he moved to the Sheraton Abu Dhabi Resort & Towers as front office and director of sales & marketing. He continued his career as general manager at Sheraton Hotels in South Africa, Oman and now the UAE.
Steigenberger Al Dau Resort
Sheraton Abu Dhabi Hotel & Resort
Martin Cramer
general manager
hotel manager
Steigenberger Al Dau Resort, which is owned by Sami Saad Holding, has recently announced and welcomed a number of new appointments to its executive leadership team. Andreas Bourdon has been appointed as the pre-opening general manager of Steigenberger Aqua Magic. Bourdon brings with him more than 33 years of experience. His experience also spans across 15 countries, including more
March 15 2013
than eight years on a number of assignments in Egypt. Also welcomed by Sami Saad Holding was Thomas Huth, who has recently joined as the new hotel manager for the deluxe Steigenberger Al Dau Beach Hotel. Huth brings with him over 25 years of experience in the international hotel industry. Huth has also successfully filled management positions in numerous countries for a number of leading and internationally
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chief investment officer
recognised hotel chains. In addition, Sami Saad Holding has announced the appointment of Alex Mavridis to the capacity of chief investment officer for the Holding. During a career that has expanded over 30 years, Mavridis’ professional experience has spanned across five continents. In addition, Mavridis is said to have been responsible for over $7 billion of hotel assets across the globe throughout his career.
TATOS
[ A page exclusively for regional and international TATOs ]
DEALS OF THE MONTH
Regal English Country Escape
AGENT SPOTLIGHT... Regency Holidays, the holidays division of Regency Travel & Tours, has an Outbound & Inbound Tours Department which provides a full portfolio of leisure and business travel services to customers in and out of Qatar. It has exclusive Wholesale, Retail, Inbound and Outbound Tours departments to cater to individual requirements of our clientele from all over the world, covering different market segments such as FIT, leisure and MICE. With the recent developments in Qatar, the focus is on our inbound where we have almost doubled our manpower, fleets and other infrastructure to meet the growing demands. We are introducing a new concept under the branding '101 Things to do in Qatar' with a primary focus to showcase what Qatar has to offer as a complete destination. And we are targeting business from all MICE activities happening in Qatar throughout the year. We have a strong reservation team with members handling individual markets with 24/7 assistance, and we will soon be launching a B2B platform through which our clients can book our services online.
Dorchester Collection Coworth Park in Ascot, the UK has launched the ‘A Royal Life at Coworth Park’ package to offer two nights for a family of four and provides a Windsor tour and more.
Gastronomic delights Authentic Flavours of Arabia can be experienced at Sofitel Bahrain Zallaq Thalassa Sea & Spa during March. The hotel is also offering guests the opportunity to sign up for Italian and South East Asian cooking classes with hotel chefs.
Enhanced MICE offerings
Grand Hyatt Hong Kong has presented two new group activities for delegates in its Meetings Planners offerings. These include the Plateau Spa Rejuvenating Break with neck , hand and shoulder massages for the group.
NEWS ROUND UP SINGAPORE AIRLINES Singapore Airlines has extended its distribution agreement with Sabre Travel Network, meaning that all Sabre-connected travel agents will continue to have access to all Singapore Airlines’ fares, schedules and inventories.
Regency Holidays showcases 101 things to do in Qatar
D E T N U O are C S DI IR-f A
UNION OF ASSOCIATIONS OF SOUTHEAST EUROPE The National Association of Serbian Travel Agencies is to is form partnerships with national travel agencies in Macedonia, Croatia, Albania, Montenegro and Bosnia & Herzegovina to create joint destination travel packages.
VISITBRITAIN VisitBritain is to launch the BritAgent online training programme in Doha. The training programme is an e-learning platform and once completed agents are granted BritAgent status to highlight their expertise.
March 15 2013
Emirates Airline Special Economy class fares from Cyprus; Mumbai; Beijing; and Shanghai via Dubai. The special promotion runs until March 31, 2013 for travel until May 31, 2013. For more information, visit www.emirates.com
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PICTURE PERFECT General Manager
Account Manager
Account Manager
TONY FIELDS Media Reporter
INNA ARMEANU E-Commerce Manager
NAOMI LEACH Head of Design
EDDY BEALES
Accounts
MAGGIE BASDERMADJIAN
Sales Manager
Editor
ELAINE HOCKLEY
VASILIS ERACLEOUS
ADRIAN EXLEY E-Commerce Executive
Media Reporter
Operations Manager
ISSUE 250
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KYRI KYRIACOU
PANAYIOTIS PHILIPPOU Designer
Account Manager
CHRIS CHRISTOU
Media Reporter
COSTAS MIAOULIS
Media Reporter
CONSTANTINOS VONIATIS
NATALIE HAMI Chief Financial Officer
ELENI HENDERSON
Tatiana Tsierkezou Account Manager
ANA MLADENOVIC
MARIANNE SHOKRY
Our Picture Perfect
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SOCIAL HUB Media Voice
Our Team
Sophia Paraskeva
General Manager Tony Fields TFields@ttgmena.com D: +357 24 803001
PR Officer, Limassol Marina
editor Eleni Henderson editor@ttgmena.com Media ReporterS Naomi Leach Natalie Hami Ana Mladenovic Tatiana Tsierkezou Head of design Edward Beales Designer Maggie Bdjian E-Commerce Manager Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-Commerce executive Constantinos Voniatis Sales Manager Adrian Exley AExley@ttgmena.com D: +357 24 803004 Account Managers Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Inna Armeanu IArmeanu@ttgmena.com D: +357 24 803013 Kyriacos Kyriacou KKyriacou@ttgmena.com D: +357 24 803014 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Operations Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003 Chief Financial Officer Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 Accounts Executive Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 Headquarters Nietzsche Street, Ria Court 9, 1ST Floor Makenzi, 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com Thailand Representative Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 Japan Representative Pacific Business Inc,Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia
It gives us all the opportunity to engage in communication that is more approachable and fun.
“These days, companies are not only interested in promoting or selling their product to specific markets. They are also dealing with such fierce competition, strong campaigns and creative minds that they need to focus on building and sustaining their brand, their company image and corporate profile. One should never underestimate the power of word-of-mouth publicity, and social media is one sure way of reaching a broad spectrum of people and engaging in a platform of activities controlled by the company but open to comments and feedback. It gives us all the opportunity to engage in communication that is more approachable and fun. Social media will offer a window to Limassol Marina: the project. It will update people on the calendar of events, the yachts, the shops, restaurants and more. It will be people's one stop portal for everything they need to know about our town and its first superyacht marina.”
To find out more about TTG MENA’s social media activities, visit us on Facebook, Twitter and LinkedIn TTG MENA POLL Question We Asked: What is the main reason to use a travel agent when booking a holiday?
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Rotana enters Turkey with two hotels Mövenpick expands Asian portfolio McArthurGlen receives approval for its first outlet in the south of France Wyndham Hotel Group and Grand City Hotels form strategic alliance Etihad Airways to upgrade route to Melbourne
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DESTINATION KSA • UPDATE CYPRUS • ON LOCATION UK • ANALYSIS EXHIBITIONS • SPOTLIGHT GREECE
March 15 2013
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March 15 2013
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