Middle East & North Africa
AUGUST 1 2013
ISSUE 255
ENIGMATIC CONFIDENCE
Destination Bahrain
PAGE 6
Update France
On Location South Africa
Special Report China
The country is working to raising its appeal to the MENA markets.
Looking to diversify its offerings, South Africa focuses on MICE.
Major hospitality brands are eager to expand into this immense country.
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CONTENTS
A LETTER FROM...
> YOUR GUIDE
CONTINUOUSLY DEVELOPING...
03 News Regional and international news from the travel trade industry.
Calendar A breakdown of the industry's important events and exhibitions.
04 Technology Reporting and reviewing the latest products and developments in travel technology. 05 Interview General manager, InterContinental Doha, Andreas Pfister talks to TTG.
hen I first started working at TTG MENA, I was told that the summer months usually tend to be quiet and that this is the ideal time to complete all those little arduous tasks that are normally pushed aside during busier months of the year. Well, with the summer months well upon us, I can freely say that this does not seem to be the case this year as we all keep buzzing with work across our constantly evolving and expanding product portfolio. I am happy to reveal that we are about to delight you with our new and improved 2014 Editorial Schedule, which was carefully tailored to reflect and cater to your evolving interests and business aspirations. As I should not reveal too many details at this stage, I will only say that you are in for quite a refreshing surprise with new destinations and industries lined up to provide you with the latest industry trends and keep you fully up-to-date. As you are reading this, we are also working full-speed towards finalising our third digital edition of TTG Knowledge, which will provide you with the essential know-how for selling both regional and international shopping destinations to MENA travellers. Finally, to bring you back to the issue currently before you, we focused our features on an interesting mix of destinations spanning the Middle East, Africa, Asia and Europe. Our Destination report covers Bahrain and its aspirations for the rest of 2013; the On Location feature will take you to South Africa, a diversifying global MICE and business hub; Special Report explores China and its shopping and leisure offerings; and the Update looks at France and what it can offer to MENA business and leisure travellers. Finally, we will also cast a light on theme parks in the region and further afield, offering you a fresh perspective on how these fun-filled hubs can serve as ideal MICE venues.
06 Destination Bahrain Now midway through its tenure as Capital of Arab Tourism, Bahrain attracts through a variety of events. 14 Analysis Theme Parks Known for their leisure pull, Theme Parks are opening their facilities to MICE travellers. 18 Summer Promotions A myriad of offers and discounts from around the world. 20 People on the Move Find out the latest promotions and appointments in the region. 21 TATOs Focused content for travel agents and tour operators from around the world, including Deals of the Month, Agent Spotlight and News.
Until the next issue.
We are about to delight you with our new and improved 2014 Editorial Schedule. Ana Mladenovic Media Reporter
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NEWS EXHIBITION CALENDAR SEPTEMBER 2-4
CIBTM, Beijing, China www.cibtm.com •
SEPTEMBER 24-27
IFTM Top Resa, Paris, France www.iftm.fr
SEPTEMBER 28-30
ME Spa Awards, Dubai, UAE www.thehotelshow.com •
OCTOBER 5-8
World Routes, Las Vegas, USA www.routesonline.com •
OCTOBER 15-17
IMEX America, Las Vegas, USA www.imexamerica.com •
OCTOBER 23-25
ITB Asia, Singapore www.itb-asia.com/en •
NOVEMBER 2-4
Saudi Conventions & Exhibitions Forum, Jeddah, KSA www.saudicef.com •
NOVEMBER 4-7
WTM, London, UK www.wtmlondon.com • •
• TTG Middle East & North Africa will be available at these shows • ttgmena luxury will be available at these shows
Tourism in Libya as a way forward ibya´s Ministry of Tourism has engaged with the UNWTO to help implement an action plan which focuses on institutional capacity building and sustainable tourism development. Minister of Tourism, Libya, Ikram Bash Imam stated: “Achieving sustainable tourism is a propeller to create employment, diversify Libya´s national sources of income and promote our image as an attractive tourism destination domestically and abroad.
Revitalising domestic tourism will help foster national cohesion in this significant period of nationwide rebuilding. “Revitalising domestic tourism will likewise help foster national cohesion in this significant period of nationwide rebuilding,” she added. A UNWTO mission, headed by Secretary-General, UNWTO, Taleb Rifai, recently took part in a two-day workshop on technical cooperation in Tripoli, addressing issues such as institutional framework building, HR development and more.
Further expanding its luxurious facilities portfolio In a bid to further increase the variety of services it offers to its guests, Divan Erbil Hotel revealed that it is soon to unveil a number of new developments. The property is preparing to launch Divan Erbil Spa Centre, which is set to offer guests an extensive range of treatments and services. In addition, an indoor and outdoor swimming pool is anticipated for completion in early Q4. For MICE organisers, the hotel is planning to introduce a new ballroom with a capacity to welcome 500 persons. As for culinary offerings, Divan Erbil Hotel is to boost its portfolio of F&B outlets with a steak house and a night club, both anticipated in the near future. The hotel's management is satisfied with the overall performance in 2012, and as general manager, Divan Erbil Hotel, Gökhan Aykan told TTG, estimates on 2013 performance are optimistic: “Generally, the business was
good and we closed the year better than our competition, even though we have more rooms than the others. In 2013, we will definitely do better and extend our budget and market share. We are looking forward to a 110 per
cent and above market penetration.” The hotel was named ‘Iraq’s Leading Business fivestar hotel’ at the World Travel Awards (WTA) Middle East in Dubai – another testament to its service quality.
We are looking forward to a 110 per cent and above market penetration.
The hotel has announced a number of new facilities
August 1 2013
Diversifying product management Nakheel has announced the launch of Nakheel Hospitality and Leisure – a new division that is expected to oversee the company’s growing portfolio of hotels, beach clubs and community recreation centres. Nakheel currently has three upcoming hotels in Dubai – the 240-room hotel at Dragon Mart, which is a part of its major expansion of the China-themed mall; the five-star, 40-storey property which forms a part of the Nakheel Mall on Palm Jumeirah; and an economy hotel at Ibn Battuta Mall. As Nakheel further revealed, more hotels are in the pipeline. In addition, the company owns and operates a growing number of recreation and leisure clubs, including Jumeirah Islands Club, Jebel
Ali Club and the Shoreline Beach Clubs located on Palm Jumeirah. The new division is to be led by managing director, Nakheel Hospitality and Leisure, Thorsten Ries, who has extensive experience in the hospitality industry spanning the Middle East, Europe and Asia.
Ries is to head the new division and oversee Nakheel’s hotel and leisure portfolio
HOTEL CHECK
RADISSON BLU HOTEL MUSCAT, OMAN By Kyri Kyriacou TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
With its perfect location in the centre of Muscat, Oman Radisson Blu Muscat’s impressive frontage and distinctive architecture ensures that it stands out against the city skyline. I was welcomed on my business trip to the capital by helpful, friendly hotel staff and the property exuded a comfortable and relaxing atmosphere. The hotel is ideal for business guests and is heavily geared towards the corporate traveller, with complimentary WiFi and wired Internet access available in all public areas. There is also an event space, banquet facilities and a ballroom. My bedroom was spacious and
contemporary in design. It offered great amenities with a very usable work desk and plenty of plug points. I enjoyed a delectable and varied buffet breakfast spread with continental and Arabic selections at the Olivos Restaurant situated by the pool. The hotel also offers the Lazy Lizard bar, a perfect escape after a busy day, where I could unwind each evening after enjoying a refreshing swim in the hotel’s expansive outdoor swimming pool. Radisson Blu Muscat also boasts a gym with a plentiful selection of equipment and a sauna for those wanting to keep up their fitness routine.
SUITABLE FOR: Business / Meetings / Leisure / Families / Wellness / VIPs
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TECHNOLOGY
APP REVIEW
Marriott Mobile App Marriott International’s mobile phone app is available to both Android and iOS users on their mobile handsets. Considering the relatively small space available, it manages to fit all the relevant information in an easy to-read format. Upon opening the application, users are directed to the ‘Find a Hotel’ screen, which can automatically detect their location via GPS functionality – handy if the user wants to find a hotel in the nearby vicinity. Alternatively, properties can be searched for by destination, check-in and out dates, number of rooms and guests. The app then provides a list of hotels in the selected destination, complete with an overview of facilities and amenities. Users can either telephone the property or directly book using the app. There is also a special facility for those enrolled in the Marriott Rewards programme whereby they can access their account. Alternatively, users can sign up to the programme. Finally, Marriott also provides comprehensive city guides, searchable by both country and city, which are ideal for planning a business or leisure trip away.
By Eleni Henderson Content ✰✰✰✰✰ Navigation ✰✰✰✰✰ Presentation ✰✰✰✰ Overall ✰✰✰✰✰
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Chain launches new Arabic website andarin Oriental has announced the launch of its new Arabic experiential website. With right-to-left reading navigation, guests can also personalise their stay by creating an integrated guest profile. The online booking process also allows for viewing and comparison of rooms and rates. Visitors are able to explore concierge tips and video content, and can make use of full social media connectivity. The Arabic site can be viewed on desktops and tablets, and pages or photos can be shared in real-time with others online and via social media platforms. Chief marketing officer, Mandarin Oriental, Michael Hobson said: "The new site has not only been designed to tempt our Arabic visitors
to spend more time engaging with our brand and our range of unique hotels, but by providing a simple and effective booking tool together with the comfort of our online ‘Best Available Rate’ promise, we also aim to offer the same experience and service online as we do elsewhere.”
Hobson: We aim to offer the same experience online as we do elsewhere
INTERVIEW true InterContinental experience. At InterContinental Doha, we continue the developments within the property and we are currently finalising plans for a new beach restaurant and bar, which is expected to add to Doha a fantastic dining and entertainment experience. We plan to position this outlet as the leading place to see and be seen in when in Qatar. Furthermore, a new Asian seafood restaurant will be added in 2015, offering guests a variation of seating and specialties, ranging from Japanese to Thai, Chinese and Singaporean cuisine. TTG: With an increasing number of new properties emerging in the Qatari capital, how is InterContinental Doha staying ahead of the competition? What is instrumental in the success of a hotel?
CONSOLIDATING ITS LEGACY General manager, InterContinental Doha, Andreas Pfister talks to Eleni Henderson about the hotel’s new 118-room tower, set for completion in 2015, sharing his plans for the property and his personal views on the Qatari tourism industry TTG: Can you introduce our readers to the hotel’s upcoming new tower? What will it offer and when can we expect to see it completed? The new tower will feature 118 Club InterContinental rooms and suites, in addition to a Club InterContinental Lounge, a Cigar Bar, a new Belgian Café with an outside terrace and a spa with 20 treatment rooms. The new tower is planned to operate as a boutique hotel within the large facilities and spaces of InterContinental Doha, offering all hotel guests luxurious limousine transportation, 24-hour distinguished butler service, personalised and embroidered amenities,
and much more. It is expected to be operational within the first quarter of 2015. TTG: A renovation project has recently transformed the rooms of InterContinental Doha – are there any other plans in place to further refresh the property and additionally strengthen its position in the local hospitality market? We have just completed a multi-million dollar renovation that tackled all rooms, suites and the all-day-dining outlet. We also made sure that other areas are additionally refreshed to represent and offer a August 1 2013
Business does not develop when you have a hotel; it develops when you offer a destination and when you have international brands that open and cluster together, which attracts guests. As an example of this, think of where would you like to go and dine – that would generally be on a road which is full of restaurants and other entertainment options, all clustered together within the same general area. People enjoy going to lively places where there are activities offered. Similarly, when you have several hotels clustered together within the same general vicinity, it makes a city more attractive. Of course, this does not mean that we do not look at the competition – on the contrary, competition pushes us to compete not only in the aspect of product quality, but also with regards to the service levels we offer our guests. TTG: A number of key Qatari tourism stakeholders are taking steps to increase the average length of stay of travellers to the country. Are you witnessing a shift in patterns in this respect?
When we studied our guests’ preferences we discovered that they prefer to have a package that allows them special rates which include breakfast and access to beach and recreation facilities, as well as the option of adding special activities at the hotel or the resort. TTG: Although Qatar is primarily known as a MICE destination, Qatar Tourism Authority is taking steps to diversify the country’s tourism product. How would you rate the efforts of the industry in this regard? When you talk about leisure travel within a destination, you do not only talk about hotel activities – but you also talk about what the country is doing to develop that. The country is being promoted through Qatar Tourism Authority and Qatar Airways. They have both been very active and are sponsoring football teams and making acquisitions abroad, so the brands of both the country and Qatar Airways are expanding.
Business does not develop when you have a hotel; it develops when you offer a destination, and when you have international brands that open and cluster together.
Doha is currently developing and is growing quickly, which means that several companies are opening new offices or adding to the number of employees. This requires hotel accommodation until they settle down and find their own apartments. This is expected to have a considerably strong impact on the average lengths of stay in the local hotels.
When you expand your flight destinations, you are catering not only to outbound tourists from Doha, but you are also offering the opportunity for people who live in those countries to visit the Qatari capital. Looking at Doha's hotels, they are very busy, so with the developments and new chains and hotels coming in, we will be able to increasingly cater to this niche market.
TTG: With the summer season now upon us, in what ways does your property attract the leisure segment? What are the most common expectations of travellers to Doha during this time of the year?
TTG: What is InterContinental Doha doing to attract other types of travellers? Are there any initiatives that you are currently undertaking to enter new, untapped markets?
Summer in the GCC, and especially in Qatar and the UAE, has been witnessing an increased pattern in the number of visitors. This is especially true with regards to properties that have beach access and leisure facilities. This is why we see our figures improving summer after summer. ttgmena.com
Qatar Airways has been organising a lot of activities to promote tourism, and we have been in discussion with them about how to promote this segment further. We have also hosted familiarisation trips from several of those destinations; we had one from Perth, Australia as an example, a few weeks back.
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DESTINATION BAHRAIN
Enigmatic confidence A nation proud of its rich culture and history, Bahrain enjoys the prestige of being named Capital of Arab Tourism. Eleni Henderson investigates the splendours and host of events the industry has in store
ow midway through its capital city’s tenure of being named Capital of Arab Tourism, Bahrain’s tourism industry reflects on its success, with high hopes for the future. Many reveal optimistic forecasts for the remainder of the year, supported by the number of high calibre events scheduled in the forthcoming months. These, along with the vast developments taking shape within the island country, are set to further expand Bahrain’s allure to the MENA traveller. EVENTS HUB This year has already witnessed a packed calendar of events that have taken place in Bahrain, with more scheduled for the remainder of 2013 and the beginning of 2014. One such event is the Bahrain Summer Festival, which
is being organised by Bahrain’s Ministry of Culture. Planned to run from August 18 until September 9, 2013, the festival’s schedule includes a line-up of shows and events catered to the leisure segment. Speaking at the launch was Minister of Culture, Bahrain, Shaikha Mai bint Mohammed Al Khalifa, who said: “The festival will focus on bringing people and nations together to engage and interact as evidences by its multicultural line-up of shows and activities.” This year’s festival is the fifth edition and is part of Manama: Capital of Arab Tourism 2013 leisure tourism season. Shows are expected to range from local, regional and international music performances, theatrical plays, art exhibitions and much more. The festival has a special line-up for younger visitors at Nakhool City, located in the Bahrain International Exhibition and Convention Center, including a special
showcase featuring diverse cultures from around the world such as Turkey, Russia, Australia and India, as well as many regional countries such as Jordan and Lebanon. As the summer and autumn months subside, Bahrain is also expected to welcome Jewellery Arabia at the Bahrain International Exhibition & Convention Centre, slated to take place from November 19-23. Said to be the largest jewellery exhibition in the Middle East, the 2012 edition of the show welcomed a total of 46,304 jewellery trade buyers and private collectors, as well as a total number of 11,565 visitors, predominantly from Saudi Arabia, Kuwait, Qatar, the UAE and other neighbouring countries. Such is the popularity of this trade show that 70 per cent of this year’s exhibition space was booked before the close of the 2012 exhibition. Looking ahead to 2014, Bahrain will also host the Bahrain International Airshow (BIAS), which is expected to
DESTINATION BAHRAIN be held at Sakhir Airbase from January 1618, 2014. Held biannually, the first show took place in 2010 and again in 2012. The last edition is said to have attracted 20,000 trade visitors from 35 countries, with 84 aircraft on display. Major international companies have already voiced their participation for the 2014 event, including Airbus, Bahrain Ministry of Transportation, Bahrain Airport, Qatar Airways and Gulf Air – the latter of which is the official carrier for the event. DISMANTLING MISCONCEPTIONS With events such as these and more confirmed in the calendar year, some may argue that the country’s efforts to move away from the negative image and misconceptions of safety have come to fruition. In fact, many in the industry have been playing their part to voice the correct message about Bahrain to the outside world. “Bahrain has welcomed visitors since ancient times,” general manager, Kempinski Grad & Ixir Hotel Bahrain City Centre, Puneet Singh explained to TTG. “Despite the political difficulties experienced in the past, this has not changed; the cosmopolitan culture and friendliness of the people are something that every visitor to Bahrain takes away as good memories.” Relating to performance in 2013, Singh informed TTG that the hotel’s performance is continuously improving. “The beginning of summer has been fantastic with the visitors from our key market, Saudi Arabia, returning to Bahrain. We believe that if the political environment stays as stable as it has been for the last several months, the confidence in Bahrain will continue to grow, and both leisure and corporate business will be strong for 2014,” Singh confirmed. Reflecting this upward trend, director of sales and marketing, The Ritz-Carlton, Bahrain Hotel & Spa, Soufiane El Allam told TTG: “Business is buoyant with the main segments being corporate, e-channels and government business. We are expecting a further increase over the month of August, especially during Eid Al Fitr. Business is improving compared to the previous years and we have witnessed a positive response from our various partners.” Similarly, chief operating officer, Elite Hospitality Group, Sarosh Aibara revealed to TTG that the first half of 2013 is a great improvement from 2012 figures. “Current trends show that customer confidence in Bahrain is returning in most market segments. Personally I am confident that the second half will be equally good and we should see a further improvement in 2014,” Aibara stated, adding that the length of stay is slowly increasing following a decline in numbers over the past two years. A variety of tourism sectors are witnessing an increase, as was highlighted by general manager, Royal Golf Club Bahrain, David Flanders, who told TTG that 2013 has seen an increase in non-member participation. “This is primarily due to more in-market promotions and is a result of our newly created stay
Current trends show that confidence in Bahrain is returning. and play packages with area hotels,” Flanders stated. “It is envisioned that 2014 will continue this same trend as we strengthen our relationships with hotels, Bahrain Convention Center and key events that are happening in Bahrain. “Business is starting to pick up in the region and last year’s Grand Prix race, I am told, was one of the most successful ever. As a tourist entity on the island, it is imperative that Royal Golf Club continues to utilise its relationship with Troon Golf to get the message out about our great facility and the hospitality of the Bahrainis,” Flanders enthused.
“The mere fact that we are opening a new club and luxury boutique hotel is a very positive message in its own right,” continued Zeventer, who added: “We chose Bahrain as the place to launch our pilot project, and as we are the first and foremost social club, we expect to attract our membership base from the local Bahraini and regional market place.” REFRESHING INITIATIVES Along with new projects in the pipeline, tourism companies have also been realigning their strategies and product offerings, including that of Gulf Air. “Bahrain’s national carrier is currently engaged in an aggressive and proactive refleeting and product enhancement strategy aimed at catering to our customers’ needs and requirements, starting with the retrofit of the airline’s A330 fleet,” acting CEO, Gulf Air, Maher Salman Al Musallam exclusively revealed to TTG. The airline recently announced a significant increase in frequencies to its key feeder market of Jeddah in Saudi Arabia, as well as flying multiple flights to all GCC countries. “Gulf Air operates a network in the MENA region, with routes including Sana’a, Cairo, Amman, Beirut, Addis Ababa and Khartoum,” added Al Musallam. “This year has
seen us optimise our fleet and network by strengthening the airline’s core services in the MENA markets and concentrating on high-demand and high-yield routes, while moving away from low-yield transit traffic. Gulf Air’s GCC and MENA network will continue to offer flexible and multiple flight options, while maintaining strategic links with select Europe, Far East and Indian Subcontinent markets.” So far, results have been positive, with Q1 results of the airline’s restructuring strategy revealing solid progress with a reduction of almost 50 per cent in overall losses, compared to Q1 of 2012, as well as a 21 per cent decrease in year-on-year expenditure. Gulf Air’s passenger revenues were also better than budgeted and passenger yield was 21 per cent higher compared to Q1 of 2012. “The increase coincides with the successful realignment of the airline’s network and fleet, stronger traffic demand in the region and significantly higher sales in Bahrain,” Al Musallam told TTG. “The net effect of our restructuring efforts throughout Q1 of 2013 was a financial performance that was 11 per cent better than forecasted. We anticipate, based on not only the solid results of our restructuring in Q1 of 2013, but also the continued progress to date, that our six month progress update will be in line with the budget.”
NEW FRONTIERS This optimistic outlook has laid the foundations for new developments within Bahrain. Upcoming projects include Wyndham Grand Manama in 2014 and other anticipated fivestar properties of Bahrain Bay such as the upcoming Four Seasons Bahrain Bay. A more imminent opening is that of The Domain Bahrain, located in the Diplomatic Area of Manama and expected to soft open during Eid Al Fitr. Speaking exclusively to TTG was director of sales and marketing, The Domain Bahrain, Rogier Van Zeventer: “The Domain Bahrain will soft open on the occasion of Eid Al Fitr with a substantial number of its suites and rooms, as well as three social spaces. These include Le Sauvage – a grill room, Le Domain and Basque Lounge on the 36th floor. “After the summer, on September 15, we expect to open the rest of The Domain Bahrain to the public,” Zeventer revealed to TTG. “Additional restaurants, bars and lounges will complement our Social Club aspect. By then we will also provide meeting and conference rooms, as well as Vie, our in-house wellness centre that spreads over two full floors.” Being a new property in Bahrain, Zeventer highlighted to TTG The Domain Bahrain’s forecasts for the near future: “The Domain has positioned itself as an exclusive social club, inhabited by a luxury boutique hotel. As such, it expects to operate in the higher end of the market in terms of room rates. With a 50 per cent suite ratio, we plan on attracting the higher-rate paying customer to The Domain, where they will enjoy a very high standard of personalised butler service. August 1 2013
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DESTINATION BAHRAIN
Carrier recognised for punctuality
The airline’s OTP was recorded at over 90 per cent for the first two quarters of 2013 The latest statistics published by FlightStats Data revealed Gulf Air to be the region’s most punctual carrier for the first six months of 2013. The data confirmed the airline’s average on-timepunctuality (OTP) for flight arrivals in the first two quarters of 2013 to be above 90 per cent. Gulf Air also ranked second globally among major full service carriers for OTP in June 2013.
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Acting CEO, Gulf Air, Maher Salman Al Musallam stated: "This is a significant achievement for Gulf Air. This can be attributed to the hard work of the operations and ground staff. We look forward to maintaining this record and to operate flights as scheduled, providing our customers with high levels of service, whether they are travelling for business or leisure.”
BIC to host major motorsport event ahrain International Circuit (BIC) is set to host the final round of the 2013 FIA World Endurance Championship (WEC) in November 2013. Scheduled to take place on November 30, 2013, the ‘Six Hours of Bahrain’ represents the championship’s only Middle Eastern round. The 2013 season flagged off in April with a six-hour race in Silverstone in the UK, which was followed by the ‘Six Hours of Spa’ in Francorchamps, Belgium. The 24 Heures du Mans, held on June 22 and 23, was the next round in the series. The action then moves to South America, when the ‘Six Hours of Sao Paulo’, takes place in Brazil on September 1. It precedes the ‘Six Hours of the Circuit of the Americas’ – the WEC’s fifth round, which takes place on September 22 in Austin, Texas. The championship will feature rounds in Asia, including the ‘Six Hours of Fuji’ at Japan’s Fuji International Speedway on October 20, and the ‘Six Hours of Shanghai’ that takes place on November 10. The ‘Six Hours of Bahrain, will be the final round of the 2013 WEC season. Competitors will look to end the season on a high note when they battle it out on BIC’s 5.412 km Grand Prix track. BIC hosted a round last year that was attended by over 10,000 motorsport fans.
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Project launched on Bahrain Bay A mixed-use development project estimated at $300 million has been launched at Bahrain Bay by Nama International Real Estate, a subsidiary of Kooheji Global Holding.
park space; whereas phase two will consist of a five-star hotel comprising of around 240 rooms. “We started communicating with top international hotel brands and operators
We started communicating with top international hotel brands. Managing director, Kooheji Global Holding, Tariq Al-Kooheji said: “The project will consist of two phases. Phase one will consist of a four-star hotel withapproximately 175 keys, 120 luxury serviced apartments, higher-end commercial office space and retail zone, and multi storey car
to be our partners. Overall we paid careful thought and consideration to make sure that the project will be developed based on the highest international design standards catering to the growing needs of the hospitality and commercial sectors in the kingdom of Bahrain” added Al-Kooheji.
UPDATE FRANCE four times weekly returns on Tuesdays, Wednesdays, Fridays and Sundays,” he explained to TTG. As for services from Beirut, Mekachera underlined that Air France provides three daily services to Paris, which increase to four during the busy summer periods. The French national carrier additionally runs a summer service of three flights a week from July 15 up until the end of August between Beirut and Marseille. “Airline route and hub developments from the Middle East have made France even more accessible from the region and 2012/2013 has proven to be a watershed period in terms of airline growth out of the Middle East with France taking its fair share of development. The Air France and Etihad codeshare agreement serves to underline the importance of the Paris Charles de Gaulle gateway to France and Europe,” he added. Sales and marketing director, Hyatt Regency Nice Palais De La Mediterranee, Julia Usoeva also told TTG: “Nice is accessible from the MENA region due to Nice International Airport, which is the second busiest in France after Paris. Indeed, our destination is particularly well armed by airline companies bound for Nice and from the MENA region.” Reiterating this sentiment was director of business development, Columbus Monte-Carlo, Bastien Anouil, who told TTG: “The Côte d’Azur is easily accessible with Nice International Airport. Emirates Airline, Qatar Airways, Air France, Royal Air Maroc, Turkish Airlines, Aigle Azur and Middle East Airlines, among others, fly directly to Dubai, Doha, Tunisia, Casablanca, Istanbul, Beirut and Algeria.”
ACCENTUATING ITS CHARMS With its romanticism, culinary delights and expansive cultural offerings, France is rising in appeal to the MENA region. Tatiana Tsierkezou investigates rance is known to be one of the most sought-after holiday destinations in the world, attracting tourists from all four corners of the globe. With the renowned intra-European Eurostar train network and vast flight connectivity to numerous Middle Eastern hubs, getting to France is made easy for MENA visitors who have shown an increasing interest in the country and its eclectic attractions. “France is a vacation destination for Middle Eastern travellers. Paris is the top touristic destination with its cultural heritage and the Côte d'Azur (French Riviera) is a destination blessed with great weather and beautiful landscapes,” general manager, JW Marriott Cannes, Ziad Atrissi told TTG. “Middle Eastern nationalities represent around 15 per cent of the nationality mix of JW Marriott Cannes; 75 per cent are on leisure visits and 25 per cent on business, as Cannes, besides being a leisure destination, is also a congress city with more than six major events involving Middle Eastern business travellers,” he remarked. INCREASING ACCESSIBILITY Since December 2012, which saw the launch of a brand new Emirates Airline route from Dubai to Lyon, a whole host of alternative travel possibilities were introduced to the Middle East through Lyon Airport.
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“This route introduced faster and easier access to the French Alps and easy transfers to the summer and winter resorts, and even down into Provence,” explained regional director – Middle East and Turkey, Atout France – the French tourism development agency, Karim Mekachera exclusively to TTG.
The Middle Eastern market has become important for France. “There are, of course, many services to Paris, including the double daily A380 Emirates service and also a daily service to Nice for visiting the ever popular and chic French Riviera. Provence has also just benefited from the recent Turkish Airlines’ massive expansion. With existing services to Paris, Lyon, Nice and Toulouse, as of this June, Turkish Airlines added Marseille to its schedule as the fifth French destination, operating August 1 2013
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POTENTIAL IN MENA As a privileged destination, France attracts MENA for numerous reasons and according to Anouil, France is often selected as the destination of choice due to its holiday offerings, namely its high-end hotels, casinos and its historical links with Egypt, Tunisia and Lebanon. “The destination offers gastronomic cuisine, private beaches with high-end service and many summer events,” he said, additionally explaining that even though MENA is a relatively small market, representing a mere four per cent of Columbus Monte Carlo’s client nationalities, the figure grew by 25 per cent in 2012, and has witnessed an even larger growth in 2013. “This is thanks to solid partners who actively promote the hotel at major shows such as ATM, and directly to the leading tour operators and agencies,” he added. With proven stable visitor numbers from the Middle East, Paris Tourist & Convention Bureau recorded a 6.7 per cent rise from the region in 2012, compared to 2011. Revealing that the MENA markets are of great significance to France, Mekachera told TTG: "The Middle Eastern market has become so important for France from a revenue point of view that in 2012, visitor stays in hotels in France represented the highest worldwide increase of all for France at +15.1 per cent.” He added that GCC countries provide dominating traveller statistics, while further noting that Saudi Arabia in particular presents mammoth growth potential with a rapidly emerging middle class eager to travel and discover. “The Levant markets including Lebanon and Jordan, but also Egypt and Turkey, despite political turmoil, are all feeder markets with potential not to be ignored,” he added. As for MENA traveller trends, senior director of public relations, Four Seasons Hotel George V, Paris, Caroline Mennetrier shared with TTG that customers from the Middle East tend to be last-minute bookers. “Our top priority in order to satisfy their needs is to secure availability according to their wishes. In terms of operations, they often extend their stay so flexibility is key. We have already experienced instances of customers staying in our hotel for up to an entire year, but MENA visitors tend to usually stay up to four or five nights.” Adding to this was Atrissi, who revealed that in comparison to other markets, MENA travellers tend to book more than one room and prefer suites to standard rooms.
UPDATE FRANCE
Introducing a brand new garden wing
Trade show to boost Bordeaux routes ringing together airports and airlines, French Connect, the European trade show, was recently held at Bordeaux’s Congress Centre in a bid to attract airlines and open up new routes.
Strengthening bonds through alliance
magnitude is further proof that our region has the status and the resources it takes to attract 50 airlines and 100 airports, a total of almost 400 leading players from the air travel industry. Our goal is clear: to open up Cardholders are now granted royalties
The garden provides views of the Eiffel Tower Shangri-La Hotel, Paris has launched a brand new wing and private garden, further strengthening its facilities. The Garden Wing features a landscaped French garden in its inner courtyard, with views of the Eiffel Tower. The garden, composed of a wide variety of flowers and plants, is adjacent to the hotel’s restaurant, L’Abeille. Formulated as an extension of the hotel’s main building, the Garden Wing is directly accessible from the hotel’s lobby. It adds 11 new keys and nine suites over five floors, bringing the property’s total room count to 101. Rooms and suites may be combined for those seeking spacious private apartments. Guestrooms on the lower floors of the wing comprise of high ceilings and large windows which provide natural light. Elegantly furnished, rooms are decorated in wood, exclusive fabric prints and a selection of Asian art.
Bordeaux Airport currently has several new routes in the pipeline for 2014. Throughout the event, a series of speed meetings were organised, enabling airports to meet with airlines and win them over with their offerings and potential. CEO, Bordeaux Airport, Pascal Personne declared: “Hosting a congress of this
Luxury property recognised for excellence
new routes.” He further added: “Bordeaux Airport has several new routes in the pipeline for 2014 – a promising situation at a time when the outlook for the industry is still pretty gloomy. Our airport is going up in the world.”
In a bid to pursue a strategic partnership until 2019, chairman, Air France-KLM Group, Alexandre de Juniac and CEO, American Express Group, Ken Chenault have strengthened their companies’ commercial partnership, thus advancing their product offering. The dual-branded Air France KLM-American Express Corporate cards have offered major corporations and companies earning over $1.5 million optimised management of their professional expenses while earning a Blue Credit bonus with the Bluebiz programme since 1998. The partners are extending their business offer to managers of French businesses earning less than $1.5 million and are launching the new Air France KLM-American Express Pro cards. Pro cardholders are now able to earn miles in the same way as with their personal Air France KLM-American Express card when making business travel purchases.
Hotel company to develop world-renowned presence Marriott International has announced a new addition to its eclectic portfolio; the 298-key Paris Marriott Opera Ambassador Hotel. Under a franchise agreement between Marriott International and WB Ambassador SAS, the hotel is to be situated in the heart of the city, only a few minutes’ walk from the city’s attractions which include the Opera House, Montmartre, Sacre Coeur, Le Louvre, Place Vendome, Jardins des Tuileries and Galeries Lafayette. It will also be in close proximity to the business district, Paris Stock Exchange and more.
The property was awarded the Palace Distinction by Atout France
Qatari hotel owner, developer and operator, Katara Hospitality, announced that Le Royal Monceau – Raffles Paris has been recognised as the highest ranking hotel in France by Atout France, a French Agency for Tourism Development. Commenting on the ‘Palace Distinction’ was CEO, Katara Hospitality, Hamad Abdulla Al-Mulla, who stated: “Le Royal Monceau – Raffles Paris is one of the jewels in
Katara Hospitality’s portfolio of iconic hotels. “The Palace Distinction endorses the hospitality legacy created by this hotel through decades of glorious history, unparalleled service provided by an enthusiastic team and a glamorous list of guests who lived its spirit over the years,” Al-Mulla further added. Following a complete redesign, the hotel now provides colourful interiors and an
artistic flare. General manager, Le Royal Monceau – Raffles Paris, Omer Acar remarked: “The ‘Palace Distinction’ is not just about having bigger rooms, more facilities or a higher standard of service – all of which we have. It is about something more subtle – true emotional engagement with our guests. We call this ‘emotional luxury’ and it is this quality that people now look for in a luxury hotel.” August 1 2013
to host the next generation of travellers.” Expected to reach out to business and leisure travellers, the property is to comprise of Bar Lindbergh and gourmet restaurant, 16 Haussmann. Leisure facilities are to include a fitness centre, an executive lounge with city views, nine meeting rooms and 630m² of meeting space.
Paris is one of the most dynamic and sought after cities in the world. President – Europe, Marriott International, Amy McPherson said: “There has never been a more exciting time to introduce our fourth Marriott property to the market with the many transformative changes happening within our signature brand. Paris is one of the most dynamic and most sought after cities in the world and we look forward to being ready ttgmena.com
The hotel is expected to attract both business and leisure travellers
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ON LOCATION SOUTH AFRICA estates, modern malls, craft centres, mountain hideaways and beach holidays," commented Al Herais, adding that the trick is to slip off the N2 highway onto the side-roads to discover many attractions. MICE CONTRIBUTION Despite the fact that the majority of travellers to this diverse destination mainly visit to partake in its leisure offerings, it has also begun to step forward in terms of it facilities for the MICE sector. Nzima noted: “From a MICE perspective, South Africa has the proven capacity and the infrastructure to successfully host major international business events and meetings, and with the launch of the National Convention Bureau last year, we now also have the strategic platform for collaboration to claim a bigger slice of the global business events market.”
The continent has now developed in such a way that it can meet the needs of a vast array of travellers.
NURTURING PROSPECTS South Africa is taking advantage of its many cultural offerings, but also looking to diversify into sectors such as MICE. Natalie Hami discovers the growing appeal of South Africa in its many forms outh Africa, cloaked in a shroud of mystery, has the natural capacity to fascinate those who have the opportunity to discover its many facets. Much like the rest of Africa, the region was once considered unchartered territory, but thanks to the 2010 World Cup, the country has managed to reap the benefits of worldwide attention, with millions flocking to the destination. Although considered by many as a leisure destination, its lure as a MICE hub is steadily increasing. Reed Travel Exhibitions (RTE) has recently announced that it is to launch ‘Africa Travel Week’ at the Cape Town International Convention Centre (CTICC), scheduled to run from April 28 – May 3, 2014. With this in mind, South Africa proves that it has more to offer its many source markets, including the Middle East, extending its appeal to reveal its capacious tourism potential. GAINING MOMENTUM According to CEO, South African Tourism, Thulani Nzima, tourist arrival figures are on the rise, with this being attributed to the great appeal of the destination itself. “We are delighted with 2012 tourist arrivals figures where we had an overall growth of 10.2 per cent between January and December 2012, when comparing it to the same period in 2011,” Nzima told TTG.
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“This is a reflection of the destination itself: a compelling, wonderful place to visit that’s friendly, beautiful, exciting, accessible and which offers great value for money,” he added. Vice president – commercial operations, Emirates Holidays, Dina Al Herais exclusively revealed to TTG South Africa’s many interesting facets available to the leisure traveller and how they are being brought to the forefront following the 2010 World Cup. “South Africa is becoming more and more popular after the FIFA World Cup. Additionally, the devaluation of the currency made the destination more attractive as an affordable, valuefor-money destination. Many customers are now considering South Africa for their summer holidays,” she explained. General manager, The Hyatt Regency Oubaai, Jaco Le Roux put forward to TTG that South Africa is most importantly now able to cater to travellers with many differing interests. “The continent has now developed and matured in such a way that it can meet the needs of a vast array of travellers – from the budget conscious to the opulent lifestyle seekers; the adventurous, the shopaholics or an easy family getaway.” According to Al Herais, one of South Africa’s most popular experiences is its Garden Route, which stretches across the south eastern coast of South Africa. “The Garden Route is a mixture of modern golf courses, ancient forests, secluded artist communities, retirement August 1 2013
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He also highlighted that the 106 International Association Meetings, hosted by South Africa last year, amounted to a third of all the meetings hosted on the continent as a whole in 2012. South Africa’s impressive MICE facilities, coupled with increased flights to and from the Middle East, have opened up the destination to the Middle Eastern corporate traveller. Regional general manager – Africa & Middle East, global sales, South African Airways, Aaron Munetsi commented to TTG: “We are very interested in the Middle East region as a source of tourism visitors, not only to South Africa but to Africa as a whole. Travel is a means of fulfilment of more than tourism because it promotes trade as well. We receive an ever increasing number of tourists and business travellers from the Middle East.” Sales and marketing manager, The Sandton Convention Centre, Neil Nagooroo also highlighted the Centre’s interest in the Middle Eastern market: “One of the prominent sectors we are looking to expand into is the Middle Eastern business market. The Sandton Convention Centre has put in place strategies to promote business tourism within the Middle East.” GARNERING MENA INTEREST With a number of strategies in place to foster growth of the Middle Eastern market on a corporate level, for the moment it continues to be accommodated in South Africa’s leisure tourism sector. Al Herais elucidated that South Africa is one of the key destinations from all Emirates Holidays’ source markets: “Due to favourable weather conditions (during the UAE/ME summer) and the destination’s increased popularity, we expect an increase in visitors to South Africa from this region.” General manager, Mount Nelson Hotel, Xavier Lablaude pointed out the benefits of South Africa for the MENA traveller as a cool destination to get away to during the hot summer months of the Middle East. “When it is too hot in the Middle East, it is pleasantly cool in Cape Town. Middle Eastern travellers will find that we have very good offers at that time of the year as it is our winter and traditionally a quieter time of the year for the travel industry,” Lablaude communicated.
ON LOCATION SOUTH AFRICA
Codeshare adopted to meet demand
Convention centre gains certification
Discovering new opportunities
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The two airlines have joined forces to offer codeshare and interline services Etihad Airways has begun codeshare services with South African Airways (SAA), allowing both carriers to offer codeshare and interline services to key destinations on their individual route networks. Under the first phase of the codeshare agreement, Etihad Airways’ passengers can now travel on the carrier’s marketed flights from Johannesburg to four key
destinations on the SAA network including: Cape Town, Durban, East London and Port Elizabeth. In return, passengers travelling from Africa can now access SAA marketed flights on Etihad Airways’ scheduled service from Johannesburg to its hub in Abu Dhabi and onwards across the airline’s global network to Bahrain, Kuwait, Bangkok and Kuala Lumpur.
ape Town International Convention Centre (CTICC) has recently achieved the gold International Association of Congress Centres (AIPC) Quality Standards Certification, being the first convention centre in Africa to receive this recognition. AIPC is an industry association for professional convention and exhibition centre managers worldwide and is committed to encouraging and recognising excellence in convention centre management. The centre received its certification at the 2013 AIPC Annual Conference and the 55th General Assembly, which was held recently. CEO, CTICC, Rashid Toefy said: “The CTICC celebrates its 10th successful year of operations and gaining this certification bears further testament to the world class facilities and services of the centre.” The programme standards identified and audited address ten areas, including customer service and quality of facilities and operations, among others. President, AIPC, Geoff Donaghy further commented: "The CTICC is to be congratulated on having achieved the gold level in their audit as this demonstrates to owners, colleagues and clients that they are addressing international standards of performance in their management procedures.”
Africa Travel Week is to comprise of WTM Africa, IBTM Africa and ILTM Africa Reed Travel Exhibitions (RTE) has recently announced that it is to launch ‘Africa Travel Week’ at the Cape Town International Convention Centre (CTICC), set to run from April 28 to May 3, 2014. The event will consist of three co-located shows – WTM Africa, IBTM Africa and ILTM Africa – encompassing Africa’s inbound and outbound markets for general
leisure travel, luxury tourism and the MICE/business travel sector. Managing director, RTE, Richard Mortimore said: “Reed has been exploring opportunities in Africa for some time and the success of our first launch event, ILTM Africa, has given us the platform to now introduce two more of our global industry brands to create ‘Africa Travel Week'.”
Luxury game reserve set to reopen revamped villa
Melton Manor has been furnished and is now offering an array of luxury facilities to its guests
Kwandwe Private Game Reserve, situated in South Africa’s Eastern Cape, is preparing to reopen its Melton Manor as an exclusive-useonly villa on August 1, 2013. The extensive refurbishment has seen this lodge transformed into a laid-back safari home for guests who
seek privacy. During the refurbishment, emphasis was placed on fresh décor to reflect the splendour of Melton Manor’s remote location and the scale of the surrounding landscape. It is to feature pieces of simple colonial furniture sourced from across
the Eastern Cape. Looking to target families, a hidden perimeter fence has been added and the opening up of the surrounding bushveld will provide a safe environment for children to explore and watch animals at a safe distance. Interconnecting doors are also being added to each of the two large suites situated either side of the open courtyard, making it easier for parents to check on their children during the night. The library has also been made more user-friendly and is now a hideaway for reading, games and watching TV before bedtime. In addition, Melton Manor offers loungers on private decks, covered and uncovered verandahs and decks, an interactive kitchen leading onto a dining area for cookery activity, a spacious lounge and a swimming pool with sunbeds. Guests also have access to a 4x4 vehicle, ranger and tracker. August 1 2013
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ANALYSIS THEME PARKS
Our clients are looking to make a big impact, set themselves apart from their competitors, inspire their team and infuse them with a sense of passion and creativity. Zone, plus an array of F&B outlets, conference facilities, lecture halls and in-built large capacity meeting rooms. Representative, IMG Group revealed exclusively to TTG: “Also, under intention will be a designated special event venue that will be the likely home to concerts, shows and team-building events, and will potentially be able to service all of Dubai’s, UAE’s and international requirements.” PLETHORA OF OPTIONS
ENTHRALLING BACKDROPS Traditionally known as fun-filled leisure hubs, theme parks are emerging as multi-faceted MICE destinations offering a vast palette of creative venues and facilities for successful events and incentives. Ana Mladenovic reports n light of the rapid growth of the global MICE industry, creating events that successfully convey business messages by truly engaging their participants is paramount. In their search for friendly and comfortable, yet productive environments, MICE organisers worldwide are striving to find venues and devise concepts that will truly stand out, without compromising the business value of the event. SEEKING FRESH IDEAS “People seem to be looking for more inspiring and fun alternatives to the hotel ballroom scenario, and an unusual venue or entertainment option acts as a creative pull to attract attendees to the events,” park general manager, Yas Waterworld, Mike Oswald told TTG. Similar views have been expressed by park manager, Ferrari World Abu Dhabi, Andy Keeling, who enthused to TTG: “Our clients are looking to make a big impact, set themselves apart from their competitors, inspire their team and infuse them with a sense of passion and creativity, and Ferrari World Abu Dhabi offers a great mix of space and entertainment to help them achieve this goal.” Both parks report significant demand from the MICE sector, generated both locally and internationally.
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“We have enjoyed a healthy interest in our facilities for events and incentive activities from locally based private entities, as well as large international corporates. The GCC and India are proving to be two very popular markets for us. We have also had a number of enquiries from local event organisers looking to offer their clients a unique venue for parties, product launches and more,” confirmed Oswald. Keeling similarly shared: “In recent months, we have hosted companies from across the UAE and overseas who have sought to infuse the Ferrari winning spirit into their teams with a series of special events held at the Park, including business lunches, incentive trips, team building activities, family fun days for company employees, product launches, private group bookings on our racing simulator Scuderia Challenge and much more.” APPRECIATING THE POTENTIAL The attractiveness of the MICE sector is also recognised by The Ilyas and Mustafa Galadari Group (IMG Group), which is set to further boost Dubai’s MICE appeal with the upcoming IMG Worlds of Adventure (IMGWOA) – anticipated as the world’s largest indoor themed facility. Spanning 1.4km², it is set to comprise of four temperature-controlled themed areas – Marvel, Cartoon Network, The Lost Valley and IMG Entertainment August 1 2013
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Globally, theme parks have long-realised the revenue potential of the MICE sector and are now offering some of the most memorable backdrops for events. “The MICE segment of our business is extremely important to us as we have a huge mix of corporate and leisure guests,” said resort hotel’s senior sales manager, Chessington World of Adventures, Kelly Evans, who stressed that the UK-based resort offers oportunities for team building, meetings, conferences and corporate days out with giraffes, zebras, ostriches and antelopes roaming freely in the background. She additionally revealed that family ‘fundays’ are becoming increasingly popular: “Companies are understanding that their staff are working harder than ever, so for this they are rewarding their staff and their families with a great day out.” A similar trend was noted by Hong Kong Disneyland, which thus offers many child-friendly services at its Disneyland Hotel. In addition, the resort is attentive to the needs of travellers from the MENA market, including those of MICE groups. Vice president, sales and distribution marketing, Hong Kong Disneyland, Terruce Wang confirmed exclusively to TTG: “Since food and beverage are one of the key components in every MICE programme, the Resort caters to the different palates with its extensive range of culinary offerings, including Halal-certified food items in restaurants in our hotels and theme park.” The Middle East outbound MICE segment is also being eyed by Singapore’s Sentosa integrated entertainment hub. Senior assistant director, Sentosa Leisure Management, Steven Chung confirmed to TTG that the company recognises the potential and high yield that the MENA market presents and is working to grow its reach towards it. Italy’s Gardaland Resort similarly plans to increase its sales efforts to the MENA market in light of the growing number of leisure visitors from the region. Hotel director, Gardaland Resort, Claudio Tammaro explained that the park’s incoming agency can also organise transport, trips and excursions to the Garda Lake and around northern Italy; oil tasting in local farmhouses; and other activities that appeal to MENA guests. Moving north across Europe, Germany's Europa-Park also reports growth in MENA visitors and as corporate communications officer, Europa-Park, Dominik Seitz revealed to TTG, the park is well-geared to cater to their needs. Its employees are trained in Arabic culture on a yearly basis, with training sessions being conducted by a staff member who has worked in the seven-star Abu Dhabi landmark hotel – Emirates Palace.
ANALYSIS THEME PARKS
Los Angeles expects A partnership for Assisting the a new themed venue added guest benefits corporate sector niversal Studios Hollywood is set to open a new outdoor event venue later this year – Universal Plaza – which is expected to further expand its MICE venue portfolio.
which accommodates up to 2,000 guests, features a programmable water show and space for social events, dinner buffets and musical performances. “MICE clients are always
MICE clients are always looking for unique experiences for their guests. Designed by Universal Creative, the venue is themed around the glamour of 'old Hollywood'. Vice president, special event and convention sales, Universal Studios Hollywood, Kim Weedmark told TTG: “The outdoor venue,
JA Resorts & Hotels has partnered with Abu Dhabi’s Yas Waterworld and Ferrari World to provide its guests with two free passes to one of the two theme parks when booking a four-night stay at either JA Palm Tree Court or the JA Jebel Ali Beach Hotel. Both properties are located on Dubai’s JA Jebel Ali Golf Resort. The five-star family beach resort, JA Palm Tree Court, offers 208 suites, ideal for two adults, two children under 16 years and one infant – or three adults. The four-star beachfront JA Jebel Ali Beach Hotel, offers 231 rooms and suites. Guests are offered free transfers to the parks on Wednesdays and can choose between tickets for Yas Waterworld or Ferrari World. The waterpark has 24 rides with 32 individual slides, four one-of-a-kind rides and a pearl diving attraction, while Ferrari World houses the world's fastest roller coaster, among other attractions.
looking for unique experiences for their guests and what better way to experience Los Angeles and the entertainment industry than an exclusive event in place where television and movie magic has been created for over a century,” she added.
Dubai waterpark prepares to welcome new rides Atlantis, The Palm has announced that it is due to expand its Aquaventure Waterpark to include a 40m fun-filled tower, The Tower of Poseidon, to be unveiled in August 2013. The tower is set to feature several rides, some of which are claimed to be world
firsts, including the world’s largest diameter slide; the world’s first vertical banking family ride that ends with a double hump; and the first double slide within a slide experience. Two of the new rides are suitable for groups of up to six persons while the other two are reported
The Tower of Poseidon is set to feature new rides – many announced as world firsts
to stimulate racing and competitiveness, making them ideal for team building activities. CEO, Kerzner International, Alan Leibman said: “Kerzner International has always been focused on innovation to create new and unique guest entertainment experiences. This upcoming expansion will be more exhilarating than anything we have unveiled before, with unbelievable new rides, the likes of which have not been seen anywhere in the world.” Aquaventure is also soon to be home to the longest zipline circuit in The Middle East. Once the new development is launched, the waterpark is set to feature two waterslide towers; a zipline circuit; a 2.3km river ride; a 700m white sand beach; and much more. At Aquaventure, guests can also enjoy animal encounters including Cownose Ray Feeding, Shark Scuba Diving or Shark Safari in a shark-infested lagoon. August 1 2013
In a bid to support the corporate sector, Gardaland Resort, a theme park based in the north of Italy, has devised a MICE offer to cater to all budgets, providing high quality experiences.
thing to do in order to face this economy trend is to insert some fun in the working hours in order to encourage workers and suppliers. “In order to match this trend, Gardaland Resort has
Even if it’s quite impossible – we make it possible. Hotel director, Gardaland Resort, Claudio Tamaro told TTG that 2013 is set to be a year of team building at the park: “This is a hard year for the world economy and businesses are trying not to give up, offering a special working day both to internal and external meeting attendees. For the heads of many businesses, the most important
developed an offer which can meet the low budget of firms and the requirement of a high quality experience during meeting days,” Tamaro explained. “Even if it’s quite impossible – we make it possible. We create special, customised solutions in order to give businesses a great MICE experience,” he added.
Major expansion boosts Hong Kong’s MICE appeal Hong Kong Disneyland has announced the launch of Mystic Point, a $460 million expansion project which has increased the resort’s surface by almost 25 per cent, with the total number of attractions and entertainment offerings exceeding 100. Mystic Point was the final chapter of the project, following the opening of the oversized world of Toy Story Land and the Wild West frontier experience of Grizzly Gulch. It features a new 500-seat restaurant – the newest venue in the resort’s event space portfolio. In addition, as all three new themed areas are connected to each other, they can be easily combined for an imaginative event. These additions are said to have further strengthened the theme park’s MICE offerings, providing event and incentive planners a broader choice of facilities and services for tailor-made corporate events. Vice president, sales ttgmena.com
Hong Kong Disneyland offers event organisers a wide choice of venues for a tailored MICE experience and distribution marketing, Hong Kong Disneyland Resort, Terruce Wang exclusively told TTG: “With a wide range of meeting facilities, creative assets and heartfelt
services, Hong Kong Disneyland Resort delivers more than just a venue for MICE groups from around the world, including those from the MENA markets.”
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SPECIAL REPORT CHINA
China has one of the fastest growing economies in the world which translates to a rising group of travellers. “There are new luxury shopping malls opening just about every month. Just two minutes’ walk from The Langham is the new K11 Art Mall which is home to luxury designers such as Burberry, Dolce & Gabanna, Max Mara and Chloe to name just a few,” she said. BOOSTING LEISURE
ULTIMATE PROSPERITY China is evolving its tourism product, resulting in major property brands eager to expand into this immense country. Natalie Hami explores its unfolding tourism contribution hina has very quickly taken leaps and bounds in the tourism sector, truly looking to not only improve its tourism product but make massive headway, including leisure, shopping, culture and hotel room capacity. Director, China National Tourist Office, London, Qiang Yang explained to TTG that decisive steps are being taken by the Chinese government in the form of The Outline for National Tourism and Leisure (2013-2020). “China National Tourism Administration (CNTA) issued the Outline for Tourism Quality Development (2013-2020), setting out the strategic goal of strengthening tourism by focusing on quality,” Yang said. At the same time, key hotel brands are now looking to make their mark in various up-and-coming cities of China such as Shanghai, Hainan Island, Beijing, Suzhou, Guangzhou and Shenzhen, among many others. With China being catapulted forwards, how is it developing and what top notch hotel brands are looking to invest in the destination? SHOPPING BLISS While a number of China’s tourism offerings develop at an impressive speed, one such offering is that of shopping, which has grown exponentially as well as attracting the interest of international brands. According to Deloitte, by the end of 2011 there were 2,812
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shopping centres in mainland China, with 177 million m2 of total commercial gross floor area. It is expected that by late 2013 the new commercial gross floor area of Chinese shopping centres will reach 250 million m2. One company that has recently put into place expansion plans in China is Value Retail, which is behind Chic Outlet Shopping Villages and present in a number of key European cities including London, Milan, Munich and Paris. The first Village in China by Value Retail is Suzhou Village, located in Suzhou, about 80km west of Shanghai, set to open in early 2014. Tourism director, Value Retail, Ian Stazicker revealed to TTG the reasons behind the break into China and specifically Suzhou: “It has been chosen for its location and attraction as a tourist destination. Suzhou is one of the most popular tourist destinations for mainland Chinese as well as for international tourists coming to China.” Leading the list of emerging market cities in China's massively developing shopping malls, was Chengdu (with 616,000m2 of new mall space in four shopping centres), followed by Tianjin (600,000m2 in five malls), Shenyang (about 500,000m2) and Beijing (about 480,000m2). Director of communications, The Langham Xintiandi, Shanghai and 88 Xintiandi, Shanghai, Donna Campbell informed TTG about the plethora of shopping developments taking place in the dynamic city of Shanghai. August 1 2013
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Apart from its unrivalled retail offering, China has much to entertain the leisure traveller. Campbell highlighted that The Langham Xintiandi, Shanghai and 88 Xintiandi, Shanghai are just a short walk from landmarks such as The Bund, People’s Park and the former French Concession. The new Power House Art Museum, which is located at the old Expo site, is currently home to the Andy Warhol – 15 minutes of Fame Exhibition. Shanghai is also soon to welcome its very first Disney Resort, scheduled to open at the end of 2015. Further adding to the destination’s tourism product is Hainan Island which is looking to soon become an island leisure resort, according to director of sales and marketing, Anantara Hotels, Resorts and Spas, Jimmy Teo. “As a state project, the country is developing Hainan Island to be an international tourism island. With more international hotel branded resorts settling and golf courses, marinas, shopping malls and amusement parks in construction, Sanya is becoming a more attractive destination with more things to do other than beaches and sun,” Teo stated. DYNAMIC EXPANSION With China very quickly becoming a powerhouse in the region, a number of renowned hotel brands have begun massive development plans, with some even looking to cater to the Middle Eastern visitor. Senior vice president – operations, Greater China & Mongolia, Hilton Worldwide, Bruce McKenzie told TTG: “China is the largest market outside of the US for Hilton Worldwide and has become one of our most important markets. The country has a population of four times that of the US, but only one quarter of the hotel rooms, indicating huge potential for growth.” Regional vice president – China, Swissôtel Hotels & Resorts, Julian van den Bogaerde reiterated a similar sentiment to TTG: “We currently have four hotels operating, Shanghai, Beijing, Kunshan and Foshan. We will also have four new hotels that will open in Changsha, Chengdu, Sanya and Xi’an by 2016.” Commenting on the reasons behind the expansion he said: “China has one of the fastest growing economies in the world which translates to a rising group of travellers.” Starwood Hotels & Resorts also continues to expand into China. “Having doubled its footprint here in the last three years, Starwood has 120 hotels open and more than 100 in the pipeline. This makes China the company’s second largest hotel market behind only the US, and its fastest growing,” vice president – Greater China, Starwood Hotels & Resorts, Wendy Huang noted to TTG. She also referred to the fact that China is becoming popular with MENA travellers. “The Middle East is an emerging market for Greater China, with the most popular cities being Hong Kong and Guangzhou followed by Beijing and Shanghai. ”
SPECIAL REPORT CHINA
Renowned brand enters Wanzhou oubleTree by Hilton Chongqing-Wanzhou in China has recently opened, presenting a 253-room hotel spread across 22-storeys, marking the first international full-service hotel brand to serve Wanzhou. The hotel is operated by Hilton Worldwide and owned by Dalian Wanda Group. Senior vice president, operations – Greater China and Mongolia, Hilton Worldwide, Bruce McKenzie noted: "The opening of DoubleTree by Hilton Chongqing-Wanzhou is a pivotal moment in the tremendous growth and development of Wanzhou City, which is a vital hub of the Chongqing Municipality. "This property reinforces the growth of Hilton Worldwide and the developmental success of the DoubleTree by Hilton brand throughout China," he added. Catering to the MICE sector, the hotel offers over 1,700m2 of state-of-the-art meeting and banquet space. The 1,100m2 grand ballroom and adjoining foyer can cater to more than 700 guests. Five meeting rooms totalling 600m2 are augmented by a full range of functional support and services that can accommodate up to 300 guests. Dining options include Senses, Yue Xuan, Han Xiang and the Lobby Lounge. Guests are to also enjoy DoubleTree by Hilton brand exclusives, including an assortment of in-room tea and coffee offerings.
Creating prospects Luxury city centre via partnerships hotel to debut soon
The IAEE and CIBTM are to produce educational content at the event The International Association of Exhibitions and Events (IAEE) has struck a partnership with the China Incentive, Business Travel & Meetings Exhibition (CIBTM) to host qualified exhibition organisers at its event from September 2-4, 2013, in Beijing, China and co-produce education content during the exhibition. President, IAEE, David DuBois said: “In an on-going effort to embrace new
partners in collaborative efforts, we are very excited to work with CIBTM on this strategic initiative and increase awareness about IAEE in Asia. Our priority is to provide new, global opportunities for our members so they can maximise their potential for success.” IAEE is set to host education sessions in the show’s Learning Theatre to target best practices for the exhibitions and events industry. Project manager, Reed Travel Exhibitions, CIBTM, Jeffrey Xu noted: “We are delighted to have partnered with the International Association of Exhibitions and Events, and we feel that this strategic partnership will help to drive CIBTM forward as China’s leading incentive, business travel and meetings exhibition.”
Langham Hospitality Group has announced that it is set to manage the first new luxury city centre hotel under the Langham Place brand in Haining, scheduled to open in 2014. Langham Place, Haining, set to feature 266 guest rooms and suites, is to be part of an integrated complex comprising a retail shopping centre, commercial offices and residential apartments.
We are well on track to grow the Langham Place brand in China. CEO, Langham Hospitality Group, Brett Butcher said: "Following the successful debut of the Langham Place in Hong Kong, with subsequent openings in Beijing and most recently in New York City, we are well on track to grow the Langham Place brand in China and key destinations around the world." Langham Place, Haining is also set to offer guests a plethora of dining and entertainment options. These are to include an all-day dining restaurant; a casual signature lounge and bar; and a fine-dining Chinese restaurant inspired by the renowned Michelin-starred Ming Court at Langham Place, Hong Kong.
Major expansion plans scheduled for China As a part of its substantial and aggressive expansion drive, Starwood Hotels & Resorts Worldwide has announced that the company plans to open 20 new hotels in China in 2013. Starwood currently has 120
hotels open and more than 100 in the pipeline. President, Starwood Hotels & Resorts Worldwide, Frits van Paasschen commented: “We continue to view China as a once-in-a-lifetime opportunity for our business.
Starwood has over 100 hotels in the pipeline in China
Whether it’s growing our hotel footprint as part of the country’s massive infrastructure development, or building our loyalty programme in the world’s fastest growing domestic and outbound travel market, we are focused on taking every advantage of our important first-mover position in China.” Adding to Starwood’s long established presence in China’s major cities, the company is also concentrating on expanding in second and third tier cities. Starwood’s Four Points by Sheraton and Aloft brands are to fit in newly developed, high-tech industry and university parks, as well as near high speed railway stations and cities in early stages of urbanisation, in addition to ongoing expansion in established markets. W Hotels will open new flagships in Beijing and Shanghai, as well as hotels in Suzhou, Changsha and Chengdu. Starwood’s Luxury Collection is to expand in Dalian, among many others. August 1 2013
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SUMMER PROMOTIONS
Activity focused camp launched
The hotel offers a wide variety of indoor and outdoor activities for children this summer Al Raha Beach Hotel has introduced its Kids' Summer Camp to offer hands-on activities and other fun and educational experiences for children aged five to 12. A wide variety of sports, arts, adventure, performing arts, martial arts and multiactivity programmes are available. An experienced staff mentor will guide the children as
they discover new skills and interests through a range of activities. These include swimming; pedal boating; sand castle making; earth care; team-building games; a cooking class with the hotel's chef; swimming lessons; t-shirt tie dyeing; and much more. The camp runs from 09:30 to 14:30, Sunday to Thursday until August 29, 2013.
Luxurious summer golf escape
Attracting family travellers amada Hotel & Suites Ajman, a destination for both business and leisure travellers, has presented room and food and beverage promotions designed to beat the summer heat. Guests can enjoy a well-appointed stay with their families in a double room, inclusive of complimentary breakfast and buffet lunch or dinner at Orchid Restaurant. They can also indulge in a free 30-minute massage for two and free access to the private beach and Shapes Health Club, while the kids revel in a surprise gift upon arrival and free access to the play area. The offer also includes the privilege of late check-out until 16:00 and a free shaded parking area. The R Café is highlighting its platter of assorted Arabic snacks, dips, salad and bread in addition to its Floating Island Dessert for family travellers. Ramada Hotel & Suites Ajman’s summer offer, which is valid until September 30, is applicable for a family with two adults and two children below six years of age. Only 10 minutes from Sharjah City, Ramada Hotel & Suites Ajman is located downtown on Sheikh Khalifa bin Zayed Road and is in close proximity to the main airports and business centres in the UAE – it is 15 minutes from Sharjah Airport and 20 minutes from Dubai International Airport. Adding to this, the property is situated near the renowned Ajman Beach Road and is also in close proximity to the city’s major shopping and commercial districts. Ramada Hotel & Suites Ajman strives to provide visitors with a home away from home, offering modern comfort and luxury.
The Chedi Muscat is offering guests the chance to tee off at Oman’s prestigious golf courses whilst staying at the hotel. Summer golf at The Chedi Muscat brings together the hotel and a selection of the city’s golf courses – Almouj Golf, Muscat Hills and Ghala Valley. Guests can play up–to six rounds of golf for every two nights spent at the hotel from a reduced price per room, per two-night stay, based upon double occupancy for a minimum of two consecutive nights. After their round, guests are set to stay in one of the hotels Serai Rooms, renowned for their high ceilings and oversized windows. Views from the rooms include the Gulf of Oman, Hajar Mountains and Muscat City. Golfing enthusiasts can relax in the open plan bathroom which boasts a powerful rain shower and luxurious bath products. Complimentary room amenities include the minibar, daily fresh fruit, in-room Nespresso machine and high-tech toys including a 32-inch flat screen TV and Bose entertainment system with iPod and dock.
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Four Seasons Hotel Alexandria at San Stefano offers an infinity pool with sea and city views Four Seasons Hotel Cairo at Nile Plaza and Four Seasons Hotel Alexandria at San Stefano, both in Egypt, are offering their Stay Longer Summer Package to encourage longer stays. Guests staying at either property can enjoy a complimentary third night for every two nights booked, whilst also experiencing the facilities of both hotels, which
include a host of dining options as well as extensive leisure facilities. Children are catered for through a professionally organised and supervised programme called ‘Alex the Camel’ kids' club, which provides youngsters with daily fun and activities. The package will be available at both hotels for stays until August 31, 2013.
Directing services to Seasonal spa and dining highlighted corporate clients Al Bustan Centre and Residence, in the heart of Dubai, has introduced special rates for corporate guests over the summer period.
The luxurious hotel offers rounds of golf with every two nights stayed at the hotel
Brand vies for longer Egyptian stays
enjoy complimentary refreshments along with free WiFi services. They can also enjoy a complimentary breakfast at The Fountain Restaurant with a wide
With our rates we aim to attract business and leisure travellers to our property. In addition to the discounted room rates, the corporate guests can utilise special privileges including an upgrade from the standard floor to club floor rooms and suites, obtaining airline reservations or confirmations and support with regards to any business and secretarial services. Guests are additionally granted access to the Executive Club Lounge to
August 1 2013
selection of international specialties in an open buffet; VIP Treatment; a significant discount on laundry; late check-outs; and transportation services. COO, Al Bustan Centre and Residence, Moussa El Hayek said: “With our special rates which are created to beat the summer heat, we aim to attract leisure and business travellers to our property.”
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Asian hospitality group, Dusit International, has unveiled its ‘Hot Summer Specials’ targeted primarily at leisure travellers for short or extended getaways. Guests booking the Dusit best available rate at any Dusit hotel globally up until September 30, 2013 will receive an attractive credit from the total accommodation spend to put towards dining or spa treatments. No minimum stays are required to avail the offer. Guests are also eligible to upgrade to a suite for a reduced price. Running concurrently with ‘Hot Summer Specials’, Dusit is promoting a discount on massage treatments at any of the group’s in-house spas, with accommodation credits redeemable specifically for these packages. The summer promotion across Dusit Intenational’s global portfolio is valid on bookings for stays made through to September 30, 2013.
Dusit International has introduced a group-wide promotion targeting leisure travellers for short or extended getaways
PEOPLE ON THE MOVE
CEO
Satyajeet Roy has been appointed CEO of HTT Holidays & Incentives. Boasting 23 years of professional experience, he previously held the post of head, City Commercial Bank and was responsible for UAE and Bahrain business. He has a vast understanding of various markets and growth strategies, and has experience working with diverse teams. Roy takes over the helm of the company during a period when it plans to expand into new markets.
GENERAL MANAGER
Sheraton Dubai Mall of the Emirates Hotel has welcomed John Paul Kavanagh as its new general manager. Kavanagh joins the Dubai-based property after serving as general manager, Sheraton Grand Hotel & Spa in Edinburgh, Scotland for seven years. During his time with the hotel, he oversaw several key expansions of the property, as well as its refurbishment and repositioning.
MARK DEERE
YAS ISLAND ROTANA & CENTRO
Shadi Suleman has been named hotel manager, Four Seasons Hotel Doha. He previously served as director of rooms at the property. Suleman obtained his BA in Hotel Management in Damascus and his experience in the hospitality industry spans Syria, Abu Dhabi, Egypt, Turkey and Saudi Arabia. Suleman joined the Four Seasons group in 2002 as night manager at Four Seasons Hotel Riyadh at Kingdom Centre.
HTT HOLIDAYS & INCENTIVES
FOUR SEASONS HOTEL DOHA
HOTEL MANAGER
JOHN PAUL KAVANAGH
SHERATON DUBAI MALL OF THE EMIRATES HOTEL
SATYAJEET ROY
SHADI SULEMAN
GENERAL MANAGER
Rotana Hotels has announced the appointment of Mark Deere as general manager of Rotana & Centro Yas Island. He is set to manage the two properties and spearhead the growth of hospitality business in the destination. Deere holds a BSc Honours Degree in Hotel and Catering Management from the University of Surrey, UK, and has wide-spanning international hospitality experience.
If you have recently been promoted or appointed key staff, please contact us...
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Prashant Sharma has been appointed as resort manager at Mövenpick Beach Resort Alkhobar, KSA. He brings to his new position over 18 years of experience, starting his career with Le Méridien New Delhi, before moving to Almaty, Kazakhstan with Regent Hotels and then Grand Europe Hotel in Baku, Azerbaijan. Sharma served as assistant director, sales and marketing at Le Méridien Alkhobar, as well as at Mövenpick Qassim.
GENERAL MANAGER
Nehal Hotel, the debut property of Bin Majid Hotels & Resorts in Abu Dhabi, has welcomed Samer Al Kabalan as its general manager. A Syrian national, Al Kabalan has over 17 years of experience in the industry, with his most recent posts including hotel manager, Oasis Court Hotel Apartments, Dubai, and rooms division manager, Ramada Hotel & Suites Ajman, where he was also a member of the hotel’s preopening team.
August 1 2013
DIRECTOR OF SALES AND MARKETING
Kareem Ibrahim Al Barkachi is the new director of sales and marketing, Radisson Blu Hotel, Muscat. He is set to manage and drive sales and marketing activities of the property. Originally from Lebanon, Al Barkachi holds a Master’s degree in Business Administration. He brings to his team more than 13 years of experience in the hospitality industry, having worked for a number of global brands in the region.
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SOFITEL DUBAI JUMEIRAH BEACH
RESORT MANAGER
BERND SCHNEIDER
KAREEM IBRAHIM AL BARKACHI
RADISSON BLU HOTEL, MUSCAT
SAMER AL KABALAN
NEHAL HOTEL
MÖVENPICK BEACH RESORT ALKHOBAR
PRASHANT SHARMA
GENERAL MANAGER
Sofitel Dubai Jumeirah Beach has welcomed Bernd Schneider as its new general manager. He brings to his new post more than three decades of international hospitality experience, having worked in Europe, Asia and the Middle East. Heading the team at Sofitel Dubai Jumeirah Beach, he is expected to oversee the day-to-day operations of the 438-room luxury hotel. He joins Sofitel Dubai Jumeirah Beach from Magnifique Sofitel Mumbai, India.
TATOS
DEALS OF THE MONTH
Joining forces for more benefits
AGENT SPOTLIGHT... Travelstart, an online travel agency, has recently announced the official launch of its commercial operations in Egypt, due to the demand for outbound travel business. Country manager – Egypt, Travelstart, Ahmed Saad commented: “Travelstart is the first fully integrated online travel agency in Egypt and offers users unsurpassed simplicity, choice and flexibility to customise their travel itinerary the way they want, while benefiting from the incredible discounts and offers that are exclusive to Travelstart. “Since the start of the year, we have seen over 15 per cent repeat customers to the site and have the third highest visitor traffic across any Travelstart country portal,” he further added. Following the announcement, CEO, Travelstart, Stephan Ekbergh exclusively revealed to TTG the company’s plans for further expansion: “After Egypt, we are planning to launch a Middle East site by the end of September, 2013.” Ekbergh shared that Travelstart is aiming to increase its booking numbers to 3,000 by the end of 2013.
Lufthansa and Value Retail have partnered to offer customers flying from the Middle East to Europe five-fold mileage and a generous reduction on their purchases made at any of the Chic Outlet Shopping Villages.
Exclusive promotion Marriott International and American Express Middle East have launched ‘Free with Marriott and American Express’, offering American Express card holders benefits at 88 Marriott properties across various continents.
An adventurous escape Valid until September 30, 2013, Seawings has introduced the ‘Weekend Hideaway’ offer in association with Jebel Ali Resorts & Hotels, giving passengers a complimentary hotel stay of up to two nights with every Dubai Silver tour.
NEWS ROUND UP BOOSTING OUTBOUND CAR RENTALS Hertz has announced the appointment of a new General Sales Agentw (GSA) in Jordan and Lebanon, in a bid to grow its outbound car rentals from the two countries to over 8,800 Hertz locations in 150 countries.
Country manager Egypt Travelstart Ahmed Saad
D E T S N U NG O C I S I K D OO B
EXPANSION ACROSS NEW MARKETS HotelClub is extending its travel agent programme to the Middle East and China, and is looking to boost its offline presence in key strategic growth markets. The company reports that it will continue working closely with travel agents in the future.
NEW PRODUCT TO ASSIST AGENTS Travelport-connected travel agents across the Middle East and Africa will benefit from Travelport Document Producer Plus, allowing agents to generate fully branded travel documentation directly from its Galileo GDS platform.
August 1 2013
Hilton Worldwide Hilton Worldwide is offering agents a significant discount for all bookings made for meetings and events taking place in 2013 and 2014. To be eligible for the offer, bookings must be made by August 31, and events must include 25 delegates and above. ttgmena.com
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PICTURE PERFECT 1. Delta Air Lines
Delta Air Lines’ passengers boarding a recent DL06 flight were given an opportunity to test their table tennis skills against Serena Wiliams in the Sky Priority business class check-in area at Heathrow’s Terminal 4.
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2. Tilal Liwa Hotel
Italian celebrity chef Manolo Mosconi, known for his unique cooking performance, treated guests of Tilal Liwa Hotel to an evening of authentic Italian pizza and entertainment.
3. Emirates Airline
Emirates Airline announced that it acted as a title sponsor of Emirates Team New Zealand in San Francisco Bay, the US, during the 34th America’s Cup. The racing started in early July and is set to continue through America’s Cup match finals in September.
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4. Ayana Resort & Spa
Ayana Resort & Spa in Bali has inaugurated its Ayana Ballroom, which was expanded to 846m2²and can now host up to 900 persons.
5. Qatar Airways
Qatar Airways has launched a concession at Harrods in central London, providing customers travelling to the UK capital with a conveniently located ticketing outpost.
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6. Limassol Marina
Minister of Communications and Works, Cyprus, Tasos Mitsopoulos and Mayor, Limassol, Andreas Christou, recently visited Limassol Marina so as to obtain an update on the project’s progress by the management.
7. Grand Hyatt Doha
Grand Hyatt Doha’s Jaula Spa & Club has welcomed a range of new activities on its 400m beach, including kayaking.
8. Oman Air
Oman Air marked the launch of a new service between Salalah, Oman and Jeddah, KSA with an official ceremony hosted by chairman, Dhofar Municipality, HE Al Sheik Salim Ufait Al Shanfari.
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9. flydubai
Following the launch of its business class, low-cost carrier flydubai hosted a Google Hangout featuring CEO, flydubai, Ghaith Al Ghaith and several media representatives to further discuss the topic.
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10.Concorde by
Mourouj Fujairah
Concorde by Mourouj Fujairah won two gold and three bronze medals at the recently held East Coast Culinary and Cocktail Competition, now in its second year.
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August 1 2013
A visual tour of recent events in the region ttgmena.com
SOCIAL HUB Media Voice
Our Team
LORI RIPPSTEIN
GENERAL MANAGER Tony Fields TFields@ttgmena.com D: +357 24 803001
Regional vice president, sales and marketing – EMEA, The Ritz-Carlton Hotel Company
EDITOR Eleni Henderson editor@ttgmena.com MEDIA REPORTERS Naomi Leach Natalie Hami Ana Mladenovic Tatiana Tsierkezou HEAD OF DESIGN Edward Beales DESIGNER Maggie Bdjian E-COMMERCE MANAGER Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-COMMERCE EXECUTIVE Constantinos Voniatis SALES MANAGER Adrian Exley AExley@ttgmena.com D: +357 24 803004 ACCOUNT MANAGERS Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Inna Armeanu IArmeanu@ttgmena.com D: +357 24 803013 Kyriacos Kyriacou KKyriacou@ttgmena.com D: +357 24 803014 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 OPERATIONS MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor Makenzi, 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com
We reap great benefits from being a part of the online conversation.
To find out more about TTG MENA’s social media activities, visit us on Facebook, Twitter and LinkedIn TTG MENA POLL Question We asked: Which products do you tend to purchase during your stopover at an airport?
THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc,Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India
The effectiveness of The Ritz-Carlton social media direction and content has led to significant year-on-year increases across all platforms including Facebook, which jumped 118 per cent to over one million fans across the company’s brand page and 48 hotel Facebook pages. We reap great benefits from being a part of the online conversation and learn much by paying attention to guest feedback. The next part of our strategy focuses on developing additional global social media assets and online engagement channels to reach a broader audience of geographies and demographics, incorporate more video, and play host to user-generated content for our guests who wish to share their Ritz-Carlton experiences in the digital space.
Answered: Perfume/ Cosmetics For more poll questions, competitions and much more, like us on Facebook, connect with us on LinkedIn and follow us on Twitter
SUMMER DIGITAL PROMOTIONS
TOP 5 MOST READ STORIES TTGMENA.COM
What's trending in the MENA world?
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ETIHAD AIRWAYS REPORTS STRONGEST Q2 AND HALF YEAR RESULTS EVER HILTON WORLDWIDE SET TO OPEN PROPERTY IN DHAHRAN, KSA JA RESORTS & HOTELS PARTNER WITH YAS WATERWORD AND FERRARI WORLD WYNDHAM DEBUTS IN IRAQ WITH RAMADA SULAYMANIYAH SALIM STREET JONES LANG LA SALLE ANNOUNCES SURGE IN EMEA HOTEL INVESTMENT VOLUMES
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ISSUE SEPTEMBER 1
DESTINATION OMAN • ON LOCATION NORTHERN EMIRATES • ANALYSIS AIRLINES • SPECIAL REPORT US & CARIBBEAN
August 1 2013
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