Middle East & North Africa
OCTOBER 1 2013
ISSUE 258
The fearless innovator Destination Dubai PAGE 10
On Location
Update
Analysis
Yemen
Australasia & Oceania
Airports
Industry experts unveil Yemen's still unexplored tourism gems
Opportunities are unravelling along with the newly forged air links with MENA
Leisure offerings at airports are increasingly impacting travellers' choices
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CONTENTS
A LETTER FROM...
> YOUR GUIDE
One Connected World
02 News Regional and international news from the travel trade industry. 06 Exhibition Calendar A breakdown of the industry's important events and exhibitions. 10 Destination Dubai confidently strides towards achieving its 2020 Tourism Vision. 16 On Location Tourism experts optimistically point to signs of Yemen's tourism awakening.
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18 Update MENA carriers are leading the way towards bringing Australasia & Oceania closer to Middle Eastern travellers. 24 People on the move Find out the latest promotions and appointments in the region. 25 TATOs Focused news for travel agents and tour operators from around the world. 26 Picture Perfect A visual tour of recent events in the industry.
Abu Dhabi celebrates record growth in 2013 Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) has reported that more guests have checked into Abu Dhabi’s 146 hotels and hotel apartments in the first seven months of 2013 than in any other comparative period.
Director general, TCA Abu Dhabi, HE Mubarak Al Muhairi said: “These results are encouraging when viewed against the fact that hotel inventory in the emirate has grown from 137 and 23,613 rooms in 2012, to 146 offering
Those who did check into Abu Dhabi stayed longer, which is a good sign that we are providing additional attractions to encourage expanded length-of-stay. The figures show that guest arrivals peaked at 1.5 million – a 10 per cent increase on the same period last year, delivering almost 4.8 million guest nights – up 23 per cent on 2012, with guests staying on average 3.17 nights (+12 per cent), driving occupancy up by seven per cent to 68 per cent. Year-to-date hotel revenues rose 16 per cent to almost $81.5 million, with F&B accounting for $32 million.
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25,300 rooms this year. “Though we received fewer guests last July than in July 2012, which we anticipated with the onset of Ramadan, those who did check into Abu Dhabi stayed longer, which is a good sign that we are providing additional attractions to encourage expanded length of stay,” said Al Muhairi, adding that Al Gharbia – the Western Region, was the exception to the July trend.
“It increased guest arrivals by three per cent to 4,986, with guest nights moving up 22 per cent to 21,759 and average-length-of-stay up 19 per cent to 4.36. This could be due to the fact that accommodation in Al Gharbia is resort-oriented, with significant uptake from the international market for resorts in the Liwa Desert and on Sir Bani Yas Island,” he explained. India is now Abu Dhabi’s top overseas source market with 92,529 Indians checking into the emirate’s accommodation in 2013 – a 21 per cent increase on 2012. They delivered 382,913 guest nights – a 37 per cent lift, with an average-length-of-stay of 4.14 nights – a rise of 13 per cent. The UK followed with 86,284 Britons registered – a climb of eight per cent on 2012. They delivered 406,475 guest nights – up by a fifth on last year, with the averagelength-of-stay 4.71 nights – an 11 per cent increase on 2012. Germany ranked third with 67,968 German guests – a 25 per cent increase – delivering 322,128 guest nights (up by a third), with an average length of stay of 4.74 nights – seven per cent more than in 2012. October 1 2013
ere at TTG, the team have been fortunate enough to spend much of the summer period out in the field, meeting the people who make the MENA region such an exciting travel region to discover and work within. As the world’s aviation routes begin to sprawl seamlessly across the skies, snaking over continents and connecting communities, it’s invigorating to see first-hand, from a departures lounge, how the world is changing, growing closer and ever more accessible. Recently, I have had the privilege of travelling to the breath-taking Victoria Falls regions of Zambia and Zimbabwe, where I attended the UNWTO 20th General Assembly, and aviation was the topic resonating on everyone’s lips. These 120 member states met to discuss the possibilities of enhanced visa facilitation and open borders, and to consider the implications this would have upon global tourism, allowing for even greater connectivity. Musing from a variety of airport lounges, we have been able to appreciate how airlines are, with their fresh routes, facilitating the blossoming of new relationships, and investing in their futures. This issue’s Australasia and Oceania Update (page 18-19) highlights how a number of fledgling services are linking and introducing the Middle East to this vibrant region. Furthermore, in our Airports Analysis (page 20-23) we reveal how transport hubs globally are evolving their offerings to not only welcome but also entertain this increased footfall in tourists worldwide. In some regions, contemporary airports are even establishing themselves as leisure hubs. Meanwhile, in our Destination Dubai (page 12-15) focus feature we witness how this impressive, regional powerhouse continues to flourish, dynamically differentiating itself as a trailblazer both internationally and regionally. Staying within the Middle East and North Africa region, we take a trip with On Location Yemen (page 16-17) to discover the hidden ecological treasures enriching this historic beauty’s tourism potential. As we embark on a new season together, we at TTG hope that wherever you journey to, you may also take advantage of and benefit from an increasingly connected world.
It’s invigorating to see first-hand, from a departures lounge, how the world is changing, growing closer and ever more accessible. ttgmena.com
Naomi Leach Media Reporter
NEWS
Sharia–compliant hospitality in Oman
Luxury property arrives in Jeddah
Kuwaiti renovation completed
ccor Middle East and Al Tamiuz Hotels & Resorts – a Saudi company owned and managed by the Al Harith family, have joined forces to manage a five-star property in Jeddah under Accor’s Sofitel Luxury Hotels brand. Situated on the city Corniche and in close proximity to the airport, Sofitel Jeddah, slated for 2014, is expected to target international business clientele, the MICE segment and domestic leisure guests. The agreement is to bring the debut of a Sharia–compliant five star hotel to Muscat Oman is preparing to welcome its first Sharia-compliant five-star property, Grand Millennium Muscat Hotel, following an agreement between Millennium & Copthorne Hotels and Shaza Muscat Company. Board member, Shaza Muscat Company, Mohammed Abu-Baker Al Ghassani commented: "The sheer $72.8 million investment in the project is a testament to
the quality standards that it will reflect." The 324-room hotel is to be a mere 16km away from both Muscat International Airport and the Central Business District. It is planned to offer a 1,250m2 ballroom, eight board rooms and meeting rooms and two swimming pools. In addition, it is to be connected to Muscat Grand Mall through a sky bridge.
We trust there is a great potential for Sofitel in the Middle East. The new property is to comprise of 189 keys and a number of facilities including six food and beverage outlets, meeting facilities, two swimming pools, a health club, spa, squash court, cinema hall, kids’ corner and more. CEO, Sofitel Luxury Hotels, Robert Gaymer-Jones remarked: “We trust there is a great potential for Sofitel in the Middle East and we are delighted to sign a new agreement for this beautiful project in the Kingdom of Saudi Arabia."
The hotel now offers an updated interior with the addition of Sky Lounge Carlson Rezidor’s Radisson Blu Kuwait has re-opened its doors following a three year renovation project worth $52.7 million. “The re-opening of the Radisson Blu Hotel Kuwait signifies the launch of a new chapter of history for the property, which opened in 1980 with my predecessor, Kurt Ritter, as general manager,” enthused president, The Rezidor Hotel Group,
Wolfgang Neumann. The hotel now offers an up-to-date interior – with Sky Lounge, a glass-encased rooftop facility with panoramic views of the Arabian Gulf, reserved for business class and suite guests; transformed guest rooms and suites with high-end room facilities; improved food and beverage options; and Dasman Ballroom with 360m2 of space.
HOTEL CHECK Crowne Plaza Antalya
By Inna Armeanu TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
As I walked into Crowne Plaza Antalya I was instantaneously greeted by friendly faces and a speedy check in – ideal after a long, tiresome journey. Once my suitcase was delivered to my room, I went downstairs to sit by the pool and enjoy a delicious sandwich. The service was great and I was again warmed by the friendly staff. My guestroom was cosy and comfortable and comprised of everything I needed for my business trip, including Internet access – a vital amenity
Suitable for: Business / Meetings 4
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for business travellers. I was especially impressed by the breakfast and dinner options at the hotel, as there was an astonishing variety of dishes to choose from, as well as a range of colourful desserts to revel in. As for location, the hotel is situated very close to the town centre and the hotel’s staff were very helpful with ordering taxis and informing me of the distances between the hotel and my destination, ensuring that I arrived on time to my meetings.
NEWS Exhibition Calendar October 5-8
World Routes, Las Vegas, USA www.routesonline.com •
October 15-17
IMEX America, Las Vegas, USA www.imexamerica.com •
October 23-25
ITB Asia, Singapore www.itb-asia.com/en •
November 2-4
Saudi Conventions & Exhibitions Forum, Jeddah, KSA www.saudicef.com •
November 4-7
WTM, London, UK www.wtmlondon.com • •
November 19-21 EIBTM, Barcelona, Spain www.eibtm.com •
DECEMBER 2-5
ILTM Cannes, Cannes, France www.iltm.net •
• TTG Middle East & North Africa will be available at these shows • ttgmena luxury will be available at these shows
Brand increases Russian footprint
Lifestyle hotel launched in Izmir
In a bid to extend its reach across Russia, Accor has teamed up with Russian development company, Patero Development, to manage a hotel complex as part of a multi-functional centre, to be constructed next to Kievsky Railway Station in the centre of Moscow.
We see Russia, the CIS and Georgia as a tremendous opportunity for expansion. The development, slated for late 2015, is set to provide 700 rooms and highlights the group’s commitment to Russia. Chief operating officer, Accor Russia and CIS, Alexis Delaroff commented: “We see Russia, the CIS and Georgia as a tremendous opportunity for expansion. This milestone in our development confirms our target to reach 50 hotels in the region by the end of 2016, with potential to double this amount in the following years.” Novotel Kievskaya, ibis Kievskaya and Adagio Kievskaya will be part of mixed-use complex located next to Kievsky Railway Station, which connects the Vnukovo Airport within the centre of Moscow.
The city centre property presents Renaissance Hotels' signature guest programmes Renaissance Hotels, the signature lifestyle brand of Marriott International, has announced the opening of the new Renaissance Izmir Hotel in Turkey. The Renaissance Izmir Hotel, situated close to the city centre and the seafront promenade, comprises of some 110 rooms. President – Europe, Marriott International, Amy McPherson stated: “We are
thrilled to grow our portfolio in Turkey to 10 hotels with this unique property, as well as introduce the Renaissance Hotels brand to Izmir.” The property presents a rooftop restaurant, SkyFire, with its large terrace, open kitchen and Mediterranean cuisine. Meanwhile, the hotel’s Shala Spa boasts expansive traditional Turkish Baths, designed for both women and men.
Welcoming a new aviation member atar Airways has reported that it is due to become a full member of oneworld airline alliance as of October 30, 2013. The airline received clearance to board oneworld after successfully completing a thorough review of its readiness, conducted by British Airways – the sponsor of its entry into the alliance. It is expected to join oneworld shortly before it moves into its new base, the longawaited Hamad International Airport. Qatar Airways is set to offer oneworld’s full range of services and benefits. The three million members of Qatar Airways’ Privilege Club loyalty programme are to enjoy frequent flyer privileges whenever they fly with any oneworld member airline, which include airberlin, American Airlines, British Airways, Cathay Pacific Airways, Malaysia Airlines, Qantas, Royal Jordanian and other affiliated airlines. This includes earning and redeeming Qmiles for awards and earning Qpoints for tier status when flying with all these airlines. CEO, Qatar Airways, Akbar Al Baker stated: “In Qatar Airways’ relatively short history, we have quickly established a reputation for innovation, quality and excellence in everything we do. We are pleased to build on that by becoming the only major airline from the Gulf to date, to join any of the global airline alliances. We are proud to be entering the best of them, in oneworld – and to be doing
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Al Baker: We have quickly estabished a reputation for innovation, quality and excellence
so in record quick time.” Privilege Club Platinum cardholders will have Emerald status in the oneworld programme, Privilege Club Silver will be one world Ruby, while Privilege Club Gold will be the equivalent to oneworld Sapphire. Privilege Club Platinum and Gold members are to be given access to 550 airport lounges worldwide.
NEWS
Promotional efforts yield strong results
The mall saw a surge in footfall in the period between August and September as a result of events and promotional campaigns Setting a new record, Al Ain’s Bawadi Mall saw 4,091,905 visitors from April to August 2013 – eight per cent more than last year – with August 2013 being the strongest month with 932,762 visitors. Senior marketing manager, Bawadi Mall, Khalid Shraim said: "Our strategy of growing visitor numbers has worked thanks to the well organised entertainment campaigns tailored to
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the needs of Al Ain visitors, as well as those coming from surrounding areas. "In addition to August, which was a successful conclusion to various summer, Ramadan and Eid campaigns, we also registered increased visitor numbers during other months: 11 per cent in April, 13 per cent in May, 8.3 per cent in June and 3.9 per cent in July, compared to the same periods in 2012."
Dedicated Africa pavilion unveiled IBTM, the global event for the meetings and events industry, is set to launch a dedicated Africa Pavilion at the 2013 edition of the event. The pavilion has been introduced following an increased demand from international buyers seeking to place outbound MICE business in Africa. The Africa Pavilion is expected to provide an area for suppliers to showcase their products to over 15,000 meetings industry professionals including 4,200 high–level hosted buyers anticipated at the event. Suppliers exhibiting in the pavilion will also receive a pre-scheduled diary of appointments with the hosted buyers which are
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interested in Africa. Senior exhibition director, EIBTM, Reed Travel Exhibitions, Graeme Barnett stated: “We are delighted to be introducing the Africa Pavilion to EIBTM, for the first time this year. The decision has been made due to the increased demand for African exhibitors that we have witnessed from our hosted buyers in recent years, with many specifying an interest in Africa as a destination for meetings and incentive trips. “We also have a number of additional business and networking opportunities available at this year’s EIBTM, which will further facilitate the business links between Africa and the rest of the world,” he said.
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Eyeing China’s growing MICE appeal Dusit Fudu Hotels and Resorts (DFHR), a newly established joint venture hotel management company, has penned a new management agreement for a hotel in China, dusitD2 Shaoxing, which is due to cater to the burgeoning MICE market in the city.
We expect dusitD2 Shaoxing to be a spectacular business success. Owned and developed by Zhejiang Guannan Property Development (ZGPD), dusitD2 Shaoxing is expected to soft open in Q4 of 2014, bringing 280 guest rooms and 20 suites to the commercial centre of the city of Shaoxing in the Zhejiang province. It is also set to unveil an array of restaurants and Dusit’s signature Devarana Spa, in addition to a spacious conference centre with several function rooms, including a 600m² ballroom that can welcome up to 700 guests. General manager, ZGPD, Lou Wei Ming commented: “We expect dusitD2 Shaoxing to be a spectacular business success under Dusit Fudu’s management and are delighted to collaborate with the company.”
DESTINATION DUBAI
The fearless innovator As one of the most cosmopolitan cities on the planet, Dubai is rapidly changing with each blink of an eye. Tatiana Tsierkezou reports from the distinct emirate
idely heralded as the pioneering emirate of the UAE, it perhaps comes as no surprise that Dubai – the everthriving city of skyscrapers – is aweing visitors with its vitality and ‘of-the-minute’ characteristics. With a constant roll-out of new properties, interesting attractions and innovative ideas burgeoning 24-hours a day, the emirate is simultaneously managing an exemplary balance of both the business and the leisure sectors, catering to every beck and call of all genres of traveller sweeping in and out of its hustle and bustle. “The most attractive part of Dubai is its balance,” concurred marketing communications executive, Gloria Hotels, Dubai Media City, Zheni Yaromenok. “Apart from the tourism industry, Dubai has a lot to offer to businessmen and investors, providing flexible as well as attractive business
opportunities in the region. “What makes Dubai different is the fact it offers visitors anything from sunny beaches to skiing, shopping malls to relaxing desert resorts, as well as a complex of food and beverage destinations. The best thing is that you don’t need to spend a lot of money in Dubai; from economy hotels to five-star resorts, you can find the appropriate fit.” Amplifying the numbers Proof of this all-encompassing pulling power that Dubai possesses is most evident in the arrival statistics, which show that throughout the first half of 2013, more than 5.5 million tourists visited Dubai, representing an 11.1 per cent year-on-year increase. “This indicates that Dubai is on the way to achieving its Tourism Vision for 2020,”
CEO, strategy and tourism sector development, Dubai’s Department of Tourism and Commerce Marketing (DTCM), Ahmad Belhoul exclusively told TTG. In view of this Vision 2020 – an initiative which lays out how the city will double its annual visitor numbers from 10 million in 2012, to an almost unimaginable 20 million by 2020 – Belhoul proceeded to express confidence in the emirate: “As Dubai continues to grow as a global events destination, the next few months look set to be as busy as ever with a whole host of exciting events taking place across the emirate. In October, we have the next in the series of Sandance music concerts as well the second Fashion Forward event. There are also plenty of events later in the year including the popular Dubai Airshow, The Emirates Airline Dubai Rugby 7s and much more.” Dubai’s leading role as a vital MICE destination has played a significant part in
drawing travellers to this vibrant city, as expressed by director of revenue, Dusit Thani Dubai, Kishore Sathar, who explained that major business events that are taking place in the first six months of 2013, including the likes of Arab Health, Gulfood, GITEX Shopper, Arabian Travel Market and Intersec, aided with hotel occupancy levels. Sathar explained to TTG: “The first eight months of 2013 proved to be much stronger than previous years and the forecast for the next four months looks stronger too. We expect a similar trend to continue for 2014.” Sathar further revealed that Dusit Thani Dubai is working closely with local DMCs and airlines to boost numbers from key feeder markets and new feeder markets, including Australia, Korea and Brazil. “We have also been receiving great support from the GCC market followed by
DESTINATION DUBAI
If Dubai's bid (for Expo 2020) is successful, this will provide exciting opportunities. the European market. Our business is well balanced between business and leisure – of course this changes during particular periods. We get more business-oriented visitors whenever there are major events in the city, while more families visit for leisure during holidays in the Middle East,” he added. Reiterating the sentiment that the GCC has high levels of interest in Dubai was area sourcing manager – Middle East and Africa, GTA Travel, Alex Hugh-Jones, who outlined to TTG: “Saudi Arabia remains our biggest source market, with room nights increasing nearly 30 per cent last year, followed by domestic tourism from elsewhere in the UAE. Beyond the MEA region, the UK, India and Australia complete Dubai’s top five source markets, but the rest of the top ten is filled by Middle Eastern visitors from Turkey, Kuwait, Qatar, Jordan and Pakistan.” Hugh-Jones also brought to TTG’s attention that India is a growing market: “We have seen significant growth out of India over the last couple of years and room nights booked in 2013 are already exceeding the full year 2012 by 15 per cent. With room nights doubling in 2012, inbound tourism from Turkey is also enjoying further increases in 2013 – up 12 per cent on 2012 already." He further highlighted: "Although smaller numbers, Libya and China continue to show growth, while the Portuguese continue to discover Dubai’s appeals with room nights up 73 per cent this year after a 65 per cent increase in 2012.” Hunger for prosperity Dubai’s spirited and progressive growth is undeniably and somewhat rapidly capturing the attention of such new markets – with many first-time travellers hand picking the emirate as their preferred destination due to its shopping endowment. Intent on fully capitalising on such opportunities, Belhoul revealed to TTG that DTCM is strengthening its focus on marketing Dubai in India and China. “Given this potential for growth, we will be opening a fourth DTCM office in China very soon,” Belhoul confirmed. Indeed, right across Dubai’s travel industry, preparations are being made to tap into the incredibly sought after Chinese market.
“China holds a new generation of first-time travellers and we are positioning ourselves as being a full-fledged DMC for agencies that are looking for quality and high standards of services,” communicated managing director, 1001 Events & Holidays, Agnelo Fernandes to TTG. “We have launched our new office in Shanghai that will cover all the major cities such as Beijing, Guangzhou and Chengdu. This will increase our numbers considerably during the peak season,” Fernandes added. Further confirming to TTG that India is a target market of great potential was director of sales, Golden Sands Hotel Apartments, Nives Deininger, who said: “We are constantly reinforcing our relationships with our key markets and growing business from GCC, India and Europe. We participated in DTCM Roadshow in India, visiting Delhi, Mumbai and Chennai at the end of September.” She additionally revealed that Golden Sands Hotel Apartments will be visiting the Nordic countries as part of a DTCM–led roadshow in October. Maximising its infrastructural and serviceoriented capabilities to ensure markets, both the old and the new, are well catered for, Dubai is, without a doubt, on a journey of a lifetime. Not only is this emirate committed to development but it is proving its tourism prowess through a uniquely revolutionary line of approach. Over the following 12 months there are numerous hotels and resorts planned, including Rosewood Dubai, The Palazzo Versace Dubai, Four Seasons Dubai and others, as well as further interesting developments that are sure to have a positive impact on the economy of the popular emirate, as Belhoul revealed. “Dubai World Trade Centre is set to expand with the re-launch of the Dubai Trade Centre District – a 146,000m² site between the current Dubai International Convention and Exhibition Centre and Emirates Towers, that is designed to deliver a highly efficient business, commercial and retail environment, with cutting-edge infrastructure – in addition to plans which are being put in place October 1 2013
to build the city’s largest indoor live events arena and extend the existing convention centre to host larger events and conferences. This new venue will be connected to the existing venue and will meet the growing demand for events and conference space in Dubai. It will be operational in 2015,” he exclusively shared with TTG. Further ensuring global access is well and truly facilitated, other noteworthy pipeline
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developments include Dubai Airports’ airport and airspace expansion programme, which is set to boost airport capacity from 60 million to 90 million passengers per annum by the year 2018. Adding to the list of ground-breaking developments – and a hot topic that is very much on the lips of Dubai’s travel industry – is Expo 2020. A meeting point for international communities to share innovations and make progress on issues of international importance, Expo 2020 is one event which, if successful, will mark a significant first for the Middle East. “If Dubai’s bid is successful, this is going to provide real and exciting opportunities for the travel and tourism sector, not just in the UAE but also for neighbouring countries in the region and beyond,” area vice president – Middle East and Sub-Saharan Africa, Rezidor Hotel Group, Mark Willis told TTG. “Without a doubt, all of us are impatient for Expo 2020 results. We are very optimistic that Dubai will be the chosen destination to host this unique event,” explained general manager, Ramada Downtown Dubai, Wael El Behi. He added: “Once this is confirmed on November 17, it will definitely boost the economy and increase investments. The hotel portfolio will continue to grow with big players coming to the destination.”
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DESTINATION DUBAI
Uniting Moldova and the UAE lights between Chisinau, the Moldovan capital, and Dubai are set to launch on November 20, 2013, serviced by flydubai. Becoming the 66th destination in flydubai’s portfolio, Chisinau is rapidly developing to become the country’s industrial hub. “This new route between Chisinau
and Dubai continues to outline flydubai’s commitment to connect underserved markets. Chisinau marks our 45th destination that did not previously have direct air links to Dubai served by a UAE national carrier,” explained CEO, flydubai, Ghaith Al Ghaith. “Chisinau offers our passengers another route into Europe and continues
Palm to welcome Thai hospitality
the expansion of flydubai’s network in the region. We look forward to the tourist and business opportunities that this link offers to both the UAE and Moldova,” he further enthused. Services between Chisinau and Dubai are to run on Wednesdays and Sundays between Dubai International Airport and Chisinau International Airport.
The new property provides stunning views of the lagoons and the Palm Anantara Hotels, Resorts & Spas recently announced the opening of its debut property in Dubai, the brand new Anantara Dubai The Palm Resort & Spa, providing Thai hospitality. Situated on the eastern crescent of the Palm Jumeirah, the property is located 45 minutes by car from Dubai International Airport. Designed to provide the utmost privacy, the hotel boasts 293 rooms and villas which are influenced by Asian-inspired luxury, tasteful furnishings and views of the lagoons or the Palm. Guests are able to choose from Beach Pool Villas, each
with a personal infinity pool; Over Water Villas, spread over the Arabian Gulf with glass viewing panels; and the two–bedroom Anantara Beach Pool Villa, specifically for families and friends. Hotel amenities include a 400m beach, three winding lagoons and a shoreline infinity pool; two gyms and tennis courts; Anantara Spa featuring innovative facilities and a vast treatment menu; and a variety of food and beverage options including: Crescendo – an all day dining venue; Bushman’s Australian Grill; Mekong – an Asian themed restaurant; plus more.
Milestone debut in the Middle East Wyndham Hotel Group announced its plans for expansion in Dubai, with the first TRYP by Wyndham hotel in the Middle East, following a management agreement with Omega I – a subsidiary of British-owned developer, The First Group. The property is expected to be the brand’s largest in the world and is slated for late 2016.
We are thrilled to deliver these hotels through strong partnerships . The four-star TRYP by Wyndham Dubai, due to house 672 keys, is to be situated in the heart of the Al Barsha South business district, within easy reach of attractions such as Mall of the Emirates and The Palm Jumeirah. Senior vice president and managing director – EMEA, Wyndham Hotel Group, Rui Barros commented: “We are thrilled to deliver these hotels through strong partnerships with companies such as The First Group, which share our ambition and passion for creating great guest experiences.”
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DESTINATION DUBAI
Reinventing the Eager to promote Booming with the shopping experience Dubai to UK markets industry lpha Tours, confirming to TTG its attendance at the WTM 2013, has reported that it is striving to further target the UK market.
Evolution 2015 will welcome new brands to the UAE Mall of the Emirates has recently revealed a redevelopment project plan, entitled Evolution 2015, worth approximately $272 million. The initiative aims to provide a range of brand new shopping, dining and entertainment concepts and has already started on phase one – a new district dedicated to contemporary fashion. Executive managing director, shopping malls, Majid Al Futtaim Properties, Dimitri Vazelakis noted: “The new fashion district will support the emirates’ wider aspirations towards Dubai Fashion 2020 and will define a new meeting point for our visitors.” Once Evolution 2015 reaches completion, one quarter of the Mall of the Emirates will be completely new to shoppers, with some brands making their UAE debut.
launch special experiential packages, rather than ‘hotelonly’ ones, which will be available online via its upgraded online reservation system. “We will also be launching
We will be participating at WTM in London for the 18th year. CEO, Alpha Tours, Ghassan Aridi told TTG: "Alpha Tours will be participating once again at WTM in London for the 18th year in a row, with the standard message of promoting Dubai as a leading tourism destination, catering to the demand of the UK and European tourists.” He additionally revealed that the company is set to
a marketing campaign with our UK partners, supported by DTCM, conveying a message to UK tourists about the safety of the destination – ranking as one of the top five most safe tourist destinations in the world – and also refreshing the memories of the UK travellers on the wide variety of attractions Dubai has to offer.”
The company welcomed a 15 per cent rise in RevPAR The Rezidor Hotel Group revealed to TTG that its Dubai properties have performed exceptionally well in 2013 with a RevPAR growth of more than 15 per cent and an occupancy growth of 7.5 per cent up on 2012. Area vice president – Middle East and Sub-Saharan Africa, The Rezidor Hotel Group, Mark Willis commented exclusively: “We expect business to continue at the same pace for the remainder of the year and forecast a RevPAR growth of more than 10 per cent on last year. We predict an occupancy growth of 8.5 per cent on last year. “Unrest in traditional leisure destinations in the Levant and Egypt has forced tourists to opt for perceived safe destinations – particularly Dubai. Demand from the GCC has been the primary shift, with the city experiencing escalating numbers of regional tourists during the traditional holiday periods.”
Gearing up to consolidate presence The Address Hotels + Resorts has a number of exciting projects in the pipeline for Dubai. Group director of sales & marketing, The Address Hotels + Resorts, Seema Pande revealed to TTG: “Complementing the five existing properties in Dubai, The Address Hotels + Resorts will also lend its expertise to Emaar’s upcoming projects which include The Address Residence The BLVD, The Address Residence Sky Views and The Address Residence Fountain View.
We will continue to explore growth opportunities for the brand in Dubai. “We will continue to explore growth opportunities for the brand in Dubai, as well as in key international markets,” she further noted. Adding to this, The Address Hotels + Resorts has reported a robust growth in 2013, averaging a seven per cent profit increase throughout the first half of the year, when compared to the corresponding period last year. The company additionally recorded
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Pande: We will continue to explore growth opportunities in key international markets
an average of 90 per cent occupancy during the first half of the year. Further expanding its global presence, the renowned hotel company is building its current portfolio with upcoming properties which include The Address Masai Mara in Kenya; The Address Marassi Golf Resort & Spa in Egypt; and The Address Residence Emaar Square in Istanbul.
ON LOCATION YEMEN
Ripening potential A sense of optimism is cautiously blossoming across Yemen’s travel industry, with stakeholders hopeful that in the near future its unique, touristic fruits will tempt international travellers once more. Naomi Leach discovers the country’s hidden, ecological treasures
t would be disingenuous not to acknowledge that inbound tourism to Yemen has been crippled both by internal circumstances and the challenge of perceived instability it faces from international markets. However, bolstered by its authentic Arabian heritage and legendary hospitality, Yemen’s tourism stakeholders are sanguine in their forecasts. They look forward to a near future where Yemen will inevitably rise again, resplendent in its natural beauty. For now, away from its historic cities, travel experts are unveiling an alternative Yemen, an ecological haven ripe for exploration. Challenging perceptions “Yemen faces many challenges and, always, she overcomes them and goes on to welcome her friends and visitors with open arms and a big smile,” explained marketing officer, Yemen Tourism Promotion Board (YTPB), Ahmed Al-Dali exclusively to TTG. “As Yemen does not have that big a budget to help her contain any bad news against her, we always face problems
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with media exaggeration,” Al-Dali noted. Expressing a similar sentiment to TTG, managing director, Dunira Strategy, Benjamin Carey – which has been advising Yemen’s Ministry of Tourism since 2008 – concurred: “Travel advisories by Western governments remain thoroughly restrictive and in some cases ill-informed.” Further outlining the adversities which Yemen has to overcome, director, operations, The Vision Destination Management Company, Anwar Abu Monassar told TTG: “Yemen suffers from a strange situation: it would be so easy to have it as a great player in the world tourism industry, even without promotion, if it would be able to address elementary elements of each country like stability, security or development in a country of law. “While the stability involves all of its 27 million inhabitants – and we all hope, but cannot anticipate, when it will be achieved – I am confident that once reached, the country would develop and attract tourists,” continued Monassar. Historically, Yemen has attracted tourists that span the world, with key feeder markets including Turkey, the GCC, France, Germany, Italy, Japan, China, Malaysia, Indonesia October 1 2013
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and Singapore, according to Yemen Tourism Promotion Board. And subtle signs of positive movement, especially in economic terms, are being felt once again. Encouragingly, Monassar has witnessed an improvement in terms of economic dynamism since January 2013. “High level delegations from ministries, embassies and NGOs confirmed the feeling that the entire economy was re-starting to move. And this is a reassuring aspect, despite the many steps still to be achieved.” As the operator of Burj Al Salam, an Al Salam hotel chain property in Sana’a, Monassar reported that the hotel has welcomed an increase in MICE business over the past 10 months from regional and international delegations. He commented: “The venue, not only for its uniqueness and particular beauty, but also for its privacy and environment, is selected to host important meetings and gatherings more and more. “The rooftop terrace is a must experience within the Old Sana’a, while the charm of the rooms and delicacies of the restaurant are sought after as an experience by locals, residents and visitors,” he added. Salam Holding, which owns and manages the Burj al Salam, has also highlighted that the Dar Al Salam is currently developing a beach resort on the Red Sea set on 2.5 million m2 of beach and has additional projects in the pipeline for Yemen. Indeed, optimism abounds as Yemeni stakeholders communicate their hopes that the country can begin rebuilding itself following a UN sponsored National Dialogue process, which is currently underway. “Everyone in Yemen and the wider region is looking forward to the conclusion of the National Dialogue, an innovative and genuinely inclusive approach to conflict resolution. As stakeholders come together in a vision founded on a common heritage, tourism will rapidly emerge as a key driver of sustainable economic development,” predicted Carey. Furthermore, capitalising on Yemen’s unique heritage products, stakeholders are anticipating economic growth. Carey reasoned: “Tourism offers Yemen an opportunity to share its remarkable heritage with the world and to create viable livelihoods and sustainable enterprises.” Championing tourism as instrumental in restoring Yemen to its full regional tourism potential, Carey further stated: “Its extraordinary heritage and hospitality, perhaps best exemplified just now by Socotra, offer a window to a future in which tourism promotes economic security and national pride.”
ON LOCATION YEMEN Undiscovered terrain This otherworldly landscape that is Socotra has indeed remained in the keen eye of the industry, particularly with tour operators who have continued to attract and invite select visitors to experience this rich and unique environment. Blessed with a natural World Heritage Site boasting significant biodiversity of distinct flora, fauna and marine life, the Socotra archipelago is seemingly a world away from the country’s mainland. “A traveller can still enjoy different places in Yemen that are away from troubles and there is also Socotra Island which makes you feel as if you are in heaven,” further enthused Al-Dali. Surmising the island’s unique appeal, Carey said: “Socotra attracts those that want to experience a truly remarkable and unspoilt environment. A journey to Socotra today is probably more like visiting the Galapagos 200 years ago than a modern tourism destination. “Independent travellers wanting to dive virgin reefs or make first ascents of unnamed cliffs will be enthralled. Socotra remains a treasure trove beloved by scientists – anthropologists and geologists, botanists and zoologists. The archipelago remains a destination with the cognoscenti that really want to discover something special," he added. Looking forward While Socotra continues to magnetise with its charm, and Yemen – as a whole – has not ceased to attract visitors, as affirmed by Monassar, he suggested that both the public and private sectors could work harder to galvanise touristic
Its extraordinary heritage and hospitality, perhaps best exemplified just now by Socotra, offers a window to a future in which tourism promotes economic security and national pride. recovery. “The issue is that the effort which Yemen is making is to change completely from the inside, to form itself under a new vision and realise, at its maximum level, the potential it holds.” In a strategic bid to realise this potential, YTPB is promoting the destination to both domestic and international markets. After two years of absence, the Sana'a Tourism Summer Festival 2013 marked its return in August and, over
15 days, attracted up to 4,000 visitors each weekday, while during weekends it reportedly received up to 6,000 visitors a day. YTPB is also continuing to participate extensively at international travel fairs and exhibitions including EMITT in Turkey, BIT in Milan, ITB in Berlin, MATTA in Kuala Lumpur, ATM in Dubai, BITE in Beijing, JATA in Tokyo, TopResa in Paris and WTM in London. It is hoped by the organisation that through the establishment of international relationships, Yemen will open the door to new markets in 2014/15. “Yemen Tourism Promotion Board is striving to accomplish all its promotion and marketing plans to get the most exposure among its targeted markets and to regain and keep all its lovers, visitors and interested scientists and adventurers,” asserted Al-Dali. Alongside the promotion of its heritage products and tourism destinations, the message which YTPB is keen to convey to the international marketplace is: “Yemen is the best place in the world for people who want to run away from modern life and heavy responsibilities. Yemen is the only refuge for people who need to really relax. She is still pristine and untouched by modernism,” outlined Al-Dali. Consolidating Yemen’s touristic future, Monassar forecasted positively: “For the general public, Yemen still holds a magic attraction, sided by a not-so-solid reputation in terms of security: once the situation is enforced and stabilised, promotional activities will easily convince the general public. “For those experienced people of the industry who know Yemen, the feedback is the same: there is a great willingness to have Yemen back within the hospitality industry for its immense heritage and architecture, sided by deep cultural and natural attractions,” he concluded.
Maiden flight to Sana’a launched by regional airline
A senior delegation welcomed Etihad’s inaugural Sana’a flight at Rehaba International Airport
Etihad Airways, the national airline of the UAE, has begun a flight service from Abu Dhabi to Sana’a, Yemen’s political and commercial capital. A high level Yemeni delegation received the maiden flight upon its arrival at Rehaba International Airport in Sana’a. Senior vice president, government and aeropolitical affairs, Etihad Airways, Khaled El Mehairbi led the airline’s delegation which included senior vice president, executive affairs and corporate security, Etihad Airways, Hassan Al Hammadi; and vice president – Middle East, Levant and Africa, sales, Etihad Airways, Ali Murtada. President, Etihad Airways, James Hogan
commented: “The ancestral, cultural and business ties between these two countries are significant and we celebrate this new link between these two capitals. “The launch of direct services to Sana’a is consistent with our strategy of adding depth and scale to our network and targeting areas of growth in emerging markets. I am confident this new service will further facilitate Yemen’s economic development and encourage trade and investment in the capital.” The airline is scheduled to serve the Yemeni capital four times a week from Abu Dhabi with an Airbus A320 aircraft equipped with 16 Pearl Business Class seats and 120 seats in Coral Economy Class. October 1 2013
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UPDATE Australasia & OCEANIA
Pure experience Benefiting from newly forged aviation connections, the travel industries of Australasia and Oceania are inviting the MENA market to bask in the region’s natural diverse delights. Natalie Hami reports ith a host of offerings to keep every type of traveller entertained and intrigued, the region of Australasia and Oceania – from the Great Barrier Reef to the trendy boutique and shopping areas that punctuate Australia’s landscape, to the charms of New Zealand’s forests, mountains and beaches – surely has much for travellers to discover. Moreover, this journey of discovery is opening up to the Middle Eastern traveller, with industry-wide steps being taken to ensure their needs are well catered to. Indeed, the aviation industry is playing an integral role in realising this strategy and is making a determined push to bolster connectivity. Onward and upward Well established relations between Australia and Etihad Airways have yielded fruitful results to date and the relationship is set to soar to a whole new level. According to president, Etihad Airways, James Hogan, the airline’s future steps for Australia include the introduction of an Airbus A380 aircraft from Sydney and Melbourne to Abu Dhabi; the construction of premium lounges at Sydney and Melbourne Airports from 2014; the implementation of additional flights from Melbourne and Brisbane to Abu Dhabi; and the start of non-stop flights between Perth and Abu Dhabi. Hogan also revealed that Etihad Airways is moving to increase its equity in Virgin Australia following approval, to increase from a 10 per cent shareholding to 19.9 per cent.
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“This partnership enables us to connect with 45 destinations in Australia, New Zealand and South-East Asia, while we reciprocate by providing connections via our Abu Dhabi hub to a wide range of destinations," Hogan noted. The significance of this expanding connectivity was commented on by manager media relations, Tourism Australia, Leo Seaton, who told TTG: “The growth of the Middle Eastern airlines has made it much easier for UAE citizens to travel to Australia. The alliance between Etihad Airways and Virgin Australia in particular has opened up Australia more to UAE travellers.” This increased activity between the two regions has indeed captured the attention of MENA travellers; evidence of which is now being reflected in the growth of visitors being received by the private sector. Appreciating the promise that lies in the Middle Eastern market, an array of properties and tourism bodies are actively exploring how to capture a larger share of it. Commenting on this, director of sales, Four Seasons Hotel Sydney, Simon Barnett exclusively told TTG: “The Middle Eastern market is a growing market for us and we do expect to see stronger growth from this region in 2014.” He further added: “Australia, and Sydney in particular, boast an amazing wealth of beautiful natural landscapes and beaches which have inspired many travellers to visit our shores. Australians are incredibly friendly and love welcoming overseas visitors.” Additionally, director of sales and marketing, The Langham, Sydney, Craig Adamson told October 1 2013
TTG: “At The Langham, Sydney, we have seen growth from the Middle Eastern market. As a boutique luxury hotel, we offer privacy and an unparalleled level of personalised service that appeals to the Middle Eastern traveller. Our Middle Eastern business is predominantly from prominent families and our luxurious guestrooms and flexible suite options are appealing to this market." Seaton also reiterated the sentiment to TTG that while the market is still in its infancy, growth is on the cards: “We don’t currently receive huge numbers of visitors from the Middle East. That said, it is a growing market and one which we are focused on.” According to Seaton, the UAE would be the key market within the region, which is now Australia's 21st largest inbound market. “To the year ending June 2013, we had 54,000 visitors
Australia boasts amazing natural landscapes which have inspired many travellers to visit. ttgmena.com
from the UAE, up 8.4 per cent on the same period in 2012.” Optimism pertaining to the growth of the MENA market was also anticipated by manager, international marketing – Asia and the Middle East, Gold Coast Tourism Corporation, Lidia Latimer, who told TTG: “The Middle East is a market that we value highly and believe has great potential. We foresee strong passenger growth from the Middle East in both the short and long term future.” Middle-earth appeal This sense of optimism is not only gathering momentum across the Australian scene, but is also rippling across the waters to New Zealand, where the Qantas and Emirates Airline partnership is heralded as advantageous. Aligned fares, frequent flyer benefits and codeshare arrangements have been switched on across the Tasman, making New Zealand part of a joint Qantas-Emirates Airline network which includes Australia, Asia, the Middle East, North Africa, Europe and the UK. Thus, with growing connectivity, Middle Eastern travellers can now experience a land which is reaping the benefits of the acclaimed The Lord of the Rings movie trilogy. In fact, with its latest edition of '100 per cent Middle-earth, 100 per cent Pure New Zealand' campaign, it looks to heavily highlight the destination’s special interest experiences. The campaign aims to demonstrate that what people see in the cinema as the fantasy world of Middle-earth, is actually a real place waiting to be explored. Communications manager, Tourism New Zealand, Deborah Gray told TTG why New Zealand’s experience is unrivalled: “The unique blend of the people you will meet and the activities you can do makes for a 100 per cent Pure New Zealand experience.” It seems that New Zealand has already begun capitalising on the 2012 campaign with growth in international visitor arrivals during July delivering a strong start to the winter, with year-to-date arrivals up 5.9 per cent. CEO, Tourism New Zealand, Kevin Bowler said: "Our 100 per cent Middle-earth, 100 per cent Pure New Zealand campaign continues to have a positive effect across offshore markets – providing additional motivation and reason to travel to New Zealand.”
UPDATE Australasia & OCEANIA
Attuned to golfing needs ooking to meet the increased activity among Asian travellers, Relais & Chateaux has turned to golf course developer and hotelier Julian Robertson as the narrative force behind its newest Route du Bonheur. Route du Bonheur is French shorthand for the art of crafting one's own personal ‘Road to Happiness’. Relais & Chateaux has been charting these courses – matching adventurous, discerning travellers with extraordinary places to dine, stay and play – since its founding. Central to Robertson's new Route de Bonheur are the three lodges and two golf courses which he and his family own and operate in New Zealand, where Relais & Chateaux has seen a surge in reservations over the last 12 months. These include: The Lodge at Kauri Cliffs; Kauri Cliffs Golf Course in Bay of Islands and Matakauri Lodge in the South Island, among others. Commenting on Robertson as an ambassador for the Routes du Bonheur, director of member services – Australia & Pacific Islands; Relais & Chateaux, Natasha Granath remarked: "Julian Robertson is an ideal ambassador for one of our Routes du Bonheur not only because he is a passionate and highly respected hotelier with a love for his adopted land of New Zealand, but also because he has a prominent profile among our key audience of experienced travellers and lovers of fine cuisine, who seek authentic experiences in extraordinary destinations."
Positive experiences Strong commitment in Wellington confirmed for 2014 New Zealand’s capital, Wellington, has recently held its annual Trade Day in Auckland, showcasing the destination’s wide variety of visitor experiences.
operators. International marketing manager, Positively Wellington Tourism, Jo Heaton said: “Positively Wellington Tourism, together with Tour-
Positively Wellington Tourism is putting a lot of energy into the development of new markets in Asia and beyond. Recently, the anticipated Wellington & Wairarapa Trade Day took place at Crowne Plaza Auckland with an open exhibition session being held in the morning, closely followed by scheduled appointments for inbound
ism New Zealand, is putting a lot of energy into the development of new markets in Asia and beyond. Trade Day brings our channel partners together to best capitalise on the opportunities this work is generating.”
Over 300 buyers met with 148 exhibitor companies during the three-day event Luxperience recently closed with CEO, Luxperience, Helen Logas looking to grow the show by no less than another 50 per cent for 2014. The 2013 incarnation of the luxury travel show was already up 50 per cent on the inaugural one in 2012. More than 300 buyers met with 148 exhibitor companies over a series of 26,000 meetings during the three days of Luxperience. Luxperience 2014 is to take place from August 31 to September 3, 2014 at the Sydney Overseas Passenger Terminal, allowing travel buyers a view of the Sydney Opera House and the Harbour Bridge, while conducting business. Director of sales and partner alliances, Luxperience, Lindy Andrews said: "We already have commitments from 80 per cent of exhibitors here this week that they will sign on again for next year.”
Luxury resort reimagined to welcome new era
Accessing remote corners of the Earth
The luxury island resort Hayman, Great Barrier Reef is to undergo a multi-million dollar renovation and relaunch as One&Only Hayman Island in April 2014, following Mulpha Australia entering into an agreement with Kerzner International Holdings to assume management of the resort. The project is set to be One&Only's first resort in Australia. Executive chairman, Mulpha Australia, Seng Huang Lee said: “Hayman has long been acclaimed as an iconic Australian resort and Kerzner is the perfect partner to herald in a new era for the resort under its One&Only brand.” CEO, Kerzner International, Alan Leibman noted: “I am thrilled to introduce One&Only to Hayman Island. It is the perfect destination for the first One&Only in Australia and I know the resort will be well received by our many loyal One&Only guests, as well as guests that have been enjoying Hayman
Luxury cruise operator Silversea has announced that it is to sail to a number of new, remote and distinguished destinations from 2014, with the arrival of its newest expedition ship, Silver Discoverer. Aboard the new ship guests will have the opportunity to explore remote areas of Micronesia, Melanesia and Polynesia in addition to the Russian Far East, Southeast Asia, New Zealand and Australia, including one of its hidden treasures, the Kimberley. This vast area in North West Australia is three times the size of England and three-fifths the size of Texas. Meanwhile, Silver Discoverer is undergoing a major refurbishment prior to entering service on March 1, 2014 and is to consist of five suite categories. Accommodating up to 128 guests, the ship has extensive facilities on board including 12 Zodiac boats and a glassbottom boat for exploration of marine life. CEO, Silversea, Enzo Visone said: "It's fitting that, in our 20th anniversary year, our newest ship will continue the Silversea tradition of reaching some of the most remote areas of the world. Silver Discoverer will bring our guests even closer to dramatic landscapes, historic locations as well as ecologically important destinations – all in the comfort of one of the finest expedition ships operating today, with all the trappings that our guests have come to expect of Silversea."
Guests will have the chance to explore the reef with dive experts for years.” Hayman is located in the heart of Australia's Great Barrier Reef, surrounded by a natural ecosystem of pristine coral reef formations and diverse marine life. The pool wing is to be redeveloped to feature new allsuite living spaces offering either one or two bedrooms. New Hayman rooms and Hayman suites, featuring ocean and lagoon views, will be introduced with reimagined
interiors and amenities. The pool is to offer a renewed life and energy, complete with cabanas and day beds. Some suites will provide direct access to the pool. Guests are to be able to enjoy a host of sporting facilities to discover the island and the Great Barrier Reef, as well as the opportunity to explore the reef via special programmes led by One&Only dive experts and marine biologists. October 1 2013
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Some of the key highlights of Silver Discoverer's voyages are the Kimberley in April 2014, where guests will have the chance to witness the tidal change at Montgomery, experience the sheer vastness of Mitchell Falls from a helicopter and photograph the Bungle Bungles.
Silver Discoverer will bring our guests even closer to dramatic landscapes, historic locations and ecologically important destinations. Other highlights include Micronesia, Melanesia and Polynesia in November 2014, giving guests the chance to explore the Phoenix Islands protected area in Kiribati; Bora Bora and New Caledonia; the Cook Islands, the Kennedy Island, also known as Plum Pudding Island in Solomon Islands; Luganville; and Champagne Beach in Vanuatu.
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ANALYSIS AIRPORTS to Terminals 1, 2 and 3, improving inter-terminal connectivity. However, Changi Airport is not the only facility enticing passengers with its attractive offerings. Hong Kong International Airport’s Terminal 2 houses the world’s first IMAX cinema in an airport – the UA IMAX Theatre @Airport; Dream Come True Education Park; Aviation Discovery Centre; Nine Eagle Golf Course, adjacent to AsiaWorldExpo; spa and wellness facilities; and more. In addition, it is often host to exhibitions featuring traditional Chinese and local culture, and it saw the first ever mob dance performance in an airport in early July. Diversifying ALLURE
Reinventing travel With new air connections continuously being introduced, travellers are becoming more savvy when selecting their preferred route of travel; Ana Mladenovic explores how airports and their offerings are impacting their choices hen it comes to choosing the right route, the passenger decision making process is influenced by more factors than ever before, stretching from the basic considerations such as loyalty to an airline, flight duration and pricing, to more refined expectations that are crucial to the very experience of travel. Maximising this experience is often decisive when selecting the best route to take and airports have become essential factors of influence, evolving from the inevitable and sometimes arduous part of travel to an element that actually enriches it. TTG reached out to some of the world’s top airports to find out how they are evolving the travel experience of their passengers, with some of them slowly emerging as tourist attractions in their own right. Appeal of leisure When considering ‘airports’ with ‘experiences’, Singapore’s Changi Airport is well positioned as a frontrunner, providing a shining example of how an airport facility can offer more than a solid structure. Besides Skytrax naming it ‘Best Airport in the World’ for 2013, its commitment to passengers was also recognised with the 2013 Skytrax 'Best Airport for Leisure
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Amenities' accolade. With over 50 million passengers in 2012 – a figure that is likely to grow this year – this airport has indeed a difficult task standing up to its reputation. Challenging, yes, but highly achievable. Spokesperson, Changi Airport Group, Robin Goh revealed to TTG the philosophy behind its success: “Changi Airport strongly believes in focusing on the needs of the passengers and providing them with only the very best of airport experiences. Dubbed the ‘Changi Experience’, this exciting slew of offerings introduced through the years adds a touch of delight to our passengers.” So what does this Changi Experience comprise of? More than 350 retail stores; 120 F&B outlets; numerous relaxation and entertainment areas; five thematic gardens; the educational Changi Aviation Gallery; the tallest indoor slide in Singapore; and a Free Singapore Tour; plus numerous raffles and similar surprises. In addition, families and children are offered 24-hour playgrounds, woodblock rubbing stations and a koi pond with fish that can be fed. Never complacent, the airport recently announced further expansion with its Project Jewel – a mixed use glass and steel complex featuring a large lush indoor garden with a waterfall. In terms of maximising its functionality, it will be connected October 1 2013
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The infusion of art and culture to enhance the overall travel experience is indeed being embraced across the world’s airports, as evidenced by air service development manager, Allegheny County Airport Authority, Pittsburgh International Airport, Bryan Dietz, who confirmed to TTG: “Local art and history is featured throughout the terminal including a replica and exhibit of a pre-historic dinosaur, a life size George Washington to honour his time spent in Pittsburgh and local art work from Pittsburgh native, Andy Warhol.” Besides art, events are equally appealing to passengers as they allow them to experience more of their destination. PR manager, Munich Airport, Corinna Born told TTG: “With lots of events, such as the ‘Surf & Style’ in summer, where Europe's best surfers come to show their skills and the winter market at the end of the year, Munich Airport wants its passengers to experience a stress-free travel ambience.” The airport additionally entices travellers with facilities such as the Visitor’s Park, which features a playground, an 18-hole minigolf course, an exhibition space and a movie theatre; as well as an expansive portfolio of spa options that span Be Relax Spa; Cosmetic Institute; Kempinski hotel’s Fit & Fly Spa; and a dedicated Brant’s Barber & Shop for men. Born confirmed: “Munich Airport intends to be more than just an airport, but a ‘micro-city’ or let's say a ‘place of encounters’ where passengers and locals can come together for shopping, dining and celebrating.” Redefining the experience The concept of creating a place of encounters, filled with innovation and creativity, has also spilled into the MENA region, with all eyes being directed towards the long-awaited $15.5 billion Hamad International Airport (HIA) and its impressive line-up of passenger-friendly facilities. Executive vice president, Doha International Airport, Patrick Muller revealed to TTG: “Complementing its seaside location, the PTC (Passenger Terminal Complex) is set amidst a lagoon with cascading water features and a tranquil Japanese garden that create a natural, calm setting for passengers as they navigate the airport.” Besides 145 check-in counters and 80 contact gates that are set to cater to its 50 million passengers projected for 2015, HIA is set to have two luxury transit hotels, which are to offer two squash courts, a 25 metre-long swimming pool and a five-star spa. High-level shopping, and dining outlets and 19 VIP lounges are also anticipated, as well as an aquaticthemed public mosque with a fully equipped library and an Imam’s residence. “The new airport will also provide passengers with a platform to appreciate some of the most spectacular works of art by major international artists, creating a unique gallery-like experience,” added Muller, reassuring that HIA’s state-of-theart facilities, welcoming atmosphere and friendly personnel will redefine the way people travel. With such exciting attractions and new developments abound at airports around the world, one can just imagine how travel will be redefined in the upcoming years with airports becoming an even more important tourist-pulling factor for both airlines and destinations alike.
ANALYSIS AIRPORTS
Luxury haven introduced in Amman ueen Alia International Airport has recently welcomed a new five-star lounge by Four Seasons Hotel Amman, offering passengers staying at the hotel an elevated travelling experience. The 17m2 lounge is located at the Terminal 1 baggage claim arrivals hall and is open to passengers who have booked the hotel’s ‘Meet and Assist’ service. Travellers are offered refreshments and an opportunity to relax in a luxurious setting while they wait for their luggage.
General manager, Four Seasons Hotel Amman, Livio Faverio explained: “From the moment our guests walk off the airplane and until they arrive safely at Four Seasons Hotel Amman, they will receive the same level of five-star service that they are used to receiving at any of our hotels the world over. "Consistently exceeding expectations is a Four Seasons hallmark and it is this quality of consistency that has won us the loyalty of our guests,” he confirmed.
It is this quality of consistency that has won us the loyalty of our guests.
An acquisition for stronger performance
BAC has acquired Hochtief Facility Management Bahrain to further boost its operations
In a continuous bid to further strengthen the quality of its operations, Bahrain Airport Company (BAC) announced that it has fully acquired Hochtief Facility Management Bahrain (HTFMBA), a company which provides services for the airport terminal building, apron, fire building, hangers, cargo halls and administration buildings. HTFMBA is now operating as BAC Facilities Management. CEO, BAC, Mohamed Yousif Al Binfalah explained that Hochtief Services Solutions has been put for sale internationally as a result of restructuring. “We closely monitor the market trends and opportunities that enable us to fulfill our commitment to service excellence. In keeping with our mission to enhance the airport’s capabilities and diversify its revenue streams, we envision valuable business potential following the full
We closely monitor the market trends and opportunities that enable us to fulfill our commitment to service excellence. acquisition of Hochtief Facility Management Bahrain Airport.” BAC operates Bahrain International Airport and is responsible for improving its infrastructure and services, so as to cater for the growing number of passengers at this bustling aviation hub. October 1 2013
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ANALYSIS AIRPORTS
Reinvented lounges emerge in Istanbul
Cambridge connects to the world
I
n a bid to further elevate the travel experience of its passengers, Istanbul Ataturk Airport has reopened two fully renovated 'primeclass' passenger lounges, operated by a dedicated entity of TAV Airports Holding, TAV Operation Services and its ‘primeclass’ CIP Service section. The 301m2 lounge located at the domestic terminal boasts apron views and a range of premium facilities such as TV, WiFi, tablet computers, lockers, a library and magazine/ newspaper corner. It can hold up to 110 persons, providing them with a 24/7 service that includes a large hot-cold buffet, among other things.
The fully renovated lounges are open 24 hours daily. The second renovated 'primeclass' lounge was relocated and is now operating at the international terminal, after passport control. It features an open buffet and an area with massage chairs, WiFi, TV, tablet computers and magazine/ newspaper corner, as well as shower rooms equipped with personal care products. The lounges are open 24 hours daily to all ‘primeclass’ CIP guests, as well as TAV Passport Card holders, British Airways passengers, Priority Pass, Airport Angel and Vodafone Red card holders and paying customers.
UAE travellers can reach Cambridge in about eight hours
Due to a deal between Etihad Airways and the Swiss-based Darwin Airline, UK's Cambridge International Airport is now linked to new destinations spanning the Middle East, Asia, Australia, the Indian Ocean and the Far East. Networks of the two carriers overlap in Amsterdam, Paris Charles de Gaulle, Geneva and Milan Malpensa, where travellers are offered seamless flight connections and gate-to-gate transfers,
with their luggage being transferred for them. Head of business and route development, Cambridge International Airport, David Surley stated: "This agreement gives Cambridge a new and truly worldwide reach, connecting on to Etihad Airways, one of the world’s most exciting and fast-growing carriers.” Passengers can fly to and from Abu Dhabi to Cambridge from just eight hours.
Best Asian airports unveiled Asia’s hotel booking site, Agoda.com, has recently published a list of Asia’s best airports according to passenger rankings, which indicate what is considered important for today’s travellers – signage, F&B options, facilities for the disabled, ease of movement, rest options and more. Over 11,000 passengers rated 15 airports in major Asian capitals on a scale of one to five, with one being the lowest grade. According to the rankings, the top five Asian airports are:
• C hangi Airport, Singapore (rated 4.37/5) • Hong Kong International Airport (rated 4.13/5) • Incheon International Airport, Seoul (rated 4.01/5) • Indira Gandhi International Airport, Delhi (rated 4.0/5) • Suvarnabhumi Airport, Bangkok (rated 3.79/5)
Growing passenger traffic confirms Aquitaine appeal
Mega-entertainment hub planned in Kuala Lumpur Malaysia Airports Holdings Berhad and Mitsui Fudosan announced a joint venture agreement for the development of Mitsui Outlet Park KL International Airport (KLIA), which will feature a number of international shopping and F&B outlets, plus extensive entertainment facilities. The construction works on the park are to start in late 2013, with an early 2015
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opening. It is planned to be a part of the KLIA (Kuala Lumpur International Airport) Aeropolis Plan, which is set to house numerous offices; commercial establishments including about 260 shops; a convention centre; logistics facilities; theme park; golf courses; and more, spread over 180,000m². There are plans to provide a shuttle bus service
from KLIA to the outlet park, which will also have check-in counters and flight information display boards for better convenience. In 2012, KLIA saw almost 40 million passengers and it estimates an even higher number in the following years. The airport’s second terminal, klia2, is planned to open in May 2014, and it is further going to support the airport's growth.
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Bordeaux-Mérignac Airport reported a 5.4 per cent year-on-year increase in passenger traffic in July and August 2013, with a total of 910,669 travellers recorded – a strong testament to the region’s growing attractiveness as a tourist destination. Low-cost airlines operating at the airport saw a 15.7 per cent rise in passenger numbers, with top three performing ones – easyJet, Ryanair and Volotea – transporting a total of 330,000 travellers during the period. Regular carriers also performed well on their routes to and from Bordeaux. Air France recorded a 10.3 and 4.7 per cent growth in traveller figures on its Paris-Orly and Paris Charles de Gaulle flights from the city, plus a 12.4 per cent rise in traffic to and from Amsterdam. Traffic on international routes also increased by 4.3 per cent. As for North African destinations, on the Marrakech route it rose by 3.7 per cent over the two months and 14.8 per cent from January to August, while on the Algiers route it grew by 11.3 per cent since January 2013. ttgmena.com
The increase in traffic at Bordeaux-Mérignac Airport indicates the growing tourism appeal of Bordeaux and the Aquitaine region
ANALYSIS AIRPORTS
A new Kuwait hub for a busy low-cost airline uwait’s Sheikh Saad Al Abdallah General Aviation Terminal has become the new hub of the Dubaibased low-cost carrier flydubai as the airline moved the operations of its eight daily flights on the Dubai-Kuwait City route from the main terminal at Kuwait International Airport. A high-level delegation, led by President, Dubai Civil Aviation Authority and chairman, flydubai, HH Sheikh Ahmed Bin Saeed Al Maktoum landed at the Terminal following an inaugural flight on September 15. President, Kuwait Civil Aviation, Fawaz Abdulaziz Al Farah commented on the occassion: “We welcome flydubai and
are pleased to open the doors of Sheikh Saad Al Abdallah General Aviation Terminal to passengers who will benefit from all the convenient facilities this terminal has to offer.” Sheikh Saad Al Abdallah Terminal at Kuwait International Airport serves both as a VIP private jet terminal and a commercial terminal. With its three zones, it can cater to economy, business and VIP passengers. It offers four business class lounges for those travelling with flydubai’s recently introduced business class, who on average need 10 minutes to go through immigration, receive their luggage and exit the terminal. The time is extended to 25 minutes for economy passengers.
Steady performance reported in July Abu Dhabi Airports Company (ADAC) reported a 4.8 per cent year-on-year increase in passenger traffic in July 2013, with almost 1.4 million travellers on record, in addition to a 12.1 per cent increase in aircraft movements. Chief operating officer, ADAC, Ahmad Al Haddabi commented: “Efforts to attract new airline partners and new routes have led to yet another month of steady growth in passenger traffic, making Abu Dhabi International Airport
Efforts to attract new airline partners and new routes have led to yet another month of steady growth in passenger traffic. one of the world’s fastest growing airports. This continued growth in passenger traffic is the catalyst for the Capacity Enhancement Programme, which will enable AUH to accommodate more than 17 million annual passengers through the completion of vital projects, including the new Arrivals Hall.”
China to host 2015 aviation event UBM Live, organisers of Routes events, revealed that Routes Asia 2015 will take place in Kunming, the capital city of the Yunnan province in Southwest China, from March 15-17, 2015. The event will be hosted by Yunnan Airport Group which owns Kunming Changshui International Airport. President, Yunnan Airport Group, Tang Xuefan stated: “With the development of China's western region, the central government is building Yunnan into a gateway for China by opening up to the Southwest region. This establishes Kunming International Airport as a national gateway hub and brings new opportunities for the development of Yunnan aviation marketing.” This will be the fifth time that a Routes event takes place in China. October 1 2013
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PEOPLE ON THE MOVE
SENIOR SALES MANAGER
Concorde by Mourouj Fujairah has welcomed Soma Ali as the new senior sales manager. Her sales experience, almost a decade long, spans setting sales strategies, sales force development and establishing business connections. Ali now holds responsibility for maximising revenue and developing sales strategies for the property. She previously worked at Holiday Inn Sharjah, as well as Rotana Hotel and Resort Sharjah.
FINANCIAL SENIOR SALES CONTROLLER MANAGER
Rami Ennaba has recently been appointed as financial controller at Concorde by Mourouj Fujairah. He specialises in the field of audit in hotels and was previously affiliated with Talal Abu Ghazaleh & Co, a public accounting company based in Abu Dhabi. In his newly acquired post, Ennaba is to take responsibility for establishing and executing the internal controls over Concorde by Mourouj Fujairah's accounting and financial procedures and practices.
PR & MARKETING MANAGER
Radisson Blu Hotel, Abu Dhabi Yas Island and Park Inn by Radisson, Abu Dhabi Yas Island have welcomed Rachael Lander as their new PR and marketing manager. Lander is now involved in the hotels’ public relations and digital marketing activities, as well as the management of social media, events and the brands. Prior to her new post, she worked as a marketing executive at Sheraton Dubai Creek Hotel & Towers.
Edward French
The Ritz-Carlton Hotel Company
Rachael Lander Radisson Blu Hotel, Abu Dhabi Yas Island and Park Inn by Radisson, Abu Dhabi Yas Island
Concorde by Mourouj Fujairah
Soma AlI & Rami Ennaba
CHIEF SALES AND MARKETING OFFICER
The Ritz-Carlton Hotel Company has promoted Edward French to chief sales and marketing officer. A member of the Corporate Operating Committee, French is to oversee the strategic positioning of the brand, serving as the strategic business partner to the president and global CEO of the company. He is to have a leadership role for the marketing, global sales and revenue management segments.
If you have recently been promoted or appointed key staff, please contact us...
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DIRECTOR OF SALES AND MARKETING
DIRECTOR OF SALES AND MARKETING
The team at Rosewood Corniche, Jeddah has welcomed Sherif El Mansoury as the property’s director of sales and marketing. El Mansoury moved to Jeddah after serving as sales and marketing director of Mosaic Palais Aziza & Spa Hotel in Marrakech, Morocco. His 13-year-long hospitality experience includes positions with Kempinski Hotel Soma Bay, Fairmont Nile City Hotel, Cairo and Ritz-Carlton, Sharm El Sheikh.
October 1 2013
Ameen Al-Darawsheh has joined the Torch Doha team as director of sales and marketing. A Jordanian national with more than a decade of industry experience, he is set to oversee the property's sales activities. Prior to his move to Doha, he was director of sales and marketing at Sheraton Deira Hotel in Dubai and was also responsible for the convention sales for Sheraton Doha Resort & Convention Hotel.
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AIRPORT MANAGER
Etihad Airways
Sam Van Campenhout was recently named hotel manager at The Renaissance Hotel, Courtyard by Marriott and Marriott Executive Apartments Doha City Center. Van Campenhout brings to his new post 20 years of experience in rooms operations and sales and marketing. He moved to Doha after serving as general manager of Marriott Executive Apartments and Residence Inn Bahrain.
Salem Al Mesmari
Ameen Al-Darawsheh
THE TORCH DOHA
HOTEL MANAGER
Sherif El Mansoury
Rosewood Corniche, Jeddah
Renaissance Hotel, Courtyard by Marriott and Marriott Executive Apartments DCC
Sam Van Campenhout
Etihad Airways has promoted Salem Al Mesmari to the post of airport manager in the Republic of Seychelles. Al Mesmari, an Emirati national based in Mahé, is now responsible for overseeing the airline’s operations at Seychelles International Airport. He joined the Etihad Airways team in 2008 under the Graduate Management Development Programme, and has worked in the UAE, Morocco, Kazahstan, Egypt, Qatar and the Maldives.
TATOS
DEALS OF THE MONTH Sporty getaway for Eid Al Adha
AGENT SPOTLIGHT... Al Dhabi Travel, an Abu Dhabi-based travel management company, has revealed its plans to further facilitate communication with partners and customers via a new website. Manager, Al Dhabi Travel, Jameel Basha explained exclusively to TTG that the company is planning to launch its B2B and B2C portal by the end of this year as part of its expansion programme. In addition, in a bid to strengthen its corporate services offerings, it is due to focus on securing strategic partnerships with reputable vendors. “We believe in personalised services and making tailor-made packages for worldwide destinations, and there are also incredible discounts and offers that are exclusive to Al Dhabi Travel, from which our customers can benefit. “We offer air tickets and reservations, business travel management, worldwide hotel reservations, leisure travel services, Umrah packages, travel insurance and MICE services,” he added.
Park Rotana Abu Dhabi released an Eid Al Adha package which combines a two-night stay with activities available at Al Forsan International Sports Resort plus additional benefits.
Experiencing an exotic escape Beach House Iruveli in the Maldives launched Family Getaway, a package ideal for Eid Al Adha holidays, offering luxurious villa accommodation and complimentary stays for kids.
Tailored to the tastes of art lovers Marti Istanbul has unveiled Biennial Break package for visitors to The 13th Istanbul Biennial, running until October 20, 2013, which includes either a guided city tour or a Museum Pass, a reflexology treatment, buffet breakfast and a box of gourmet treats.
October 1 2013
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Manager, Al Dhabi Travel, Jameel Basha
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PICTURE PERFECT 1. Banyan Tree Bangkok
The property is preparing for its 15th Vertical Marathon, where participants race up its 61 storeys for a Thai Red Cross initiative.
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2. Kempinski Grand & Ixir Hotel Bahrain City Centre The team at Kempinski Grand & Ixir Hotel Bahrain City Centre celebrate two years of continuous growth and success.
3. Qantas Airways
Hollywood actor, John Travolta touches down in Dubai, marking his inaugural UAE visit as Qantas’ Ambassador-At-Large.
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4. Belevari Marine Belevari Marine has appointed two female
captains and has become the region’s only company to offer ‘ladies only’ cruises.
5. Emirates Airline
Miss Cyprus, Kristy Marie Agapiou, chose to fly with Emirates Airline to the Miss World 2013 competition in Indonesia.
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Picture perfect
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October 1 2013
A visual tour of recent events in the industry
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SOCIAL HUB Media Voice
Our Team
Cristobal Galit Jr
General Manager Tony Fields TFields@ttgmena.com D: +357 24 803001
eCommerce executive, Doha Marriott Hotel
DIRECTOR OF COMMUNICATIONS Alexandra North ANorth@ttgmena.com D: +357 24 803071 Media ReporterS Naomi Leach Natalie Hami Ana Mladenovic Tatiana Tsierkezou Head of design Edward Beales Designer Maggie Bdjian E-Commerce Manager Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-Commerce executive Constantinos Voniatis Senior account Manager Adrian Exley AExley@ttgmena.com D: +357 24 803004 Account Managers Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Inna Armeanu IArmeanu@ttgmena.com D: +357 24 803013 Kyriacos Kyriacou KKyriacou@ttgmena.com D: +357 24 803014 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Operations Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003 Chief Financial Officer Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 Accounts Executive Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 Headquarters Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com Thailand Representative Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 Japan Representative Pacific Business Inc,Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland
We understand how strong the concept of ‘word of mouth’ in social media is.
Social networks are very important for us, this is where our guests share their thoughts and feelings, their wants and needs, and we take it seriously. We use a monitoring tool to view all social media and review sites online. All information we receive and monitor are on record, whether it is positive or negative, and we try to reach out to the guest if needed. Marriott educates, trains and has specific rules and regulations about social media for associates so as to understand the advantages and the disadvantages when interacting, speaking or answering guests or fans via social media. Doha is a compact busy city, people here are connected and listen to each other online and that is why we understand how strong the concept of ‘word of mouth’ in social media is and how it can affect our business.
To find out more about TTG MENA’s social media activities, visit us on Facebook, Twitter and LinkedIn TTG MENA POLL Question We Asked: How do celebrity ambassadors help bolster a brand's image?
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Lufthansa scoops Five Star Diamond Award THE RITZ-CARLTON HOTEL COMPANY REVEALS BUSY EXPANSION SCHEDULE Semiramis InterContinental Cairo wins TripAdvisor Certificate of Excellence The Emirates Group release third environmental report to highlight key efficiencies Delta Air Lines plans to buy 40 new Airbus aircraft
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DESTINATION EGYPT • UPDATE JAPAN • ON LOCATION Germany • ANALYSIS Muslim Travel October 1 2013
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October 1 2013
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