Middle East & North Africa
NOVEMBER 1 2013 ISSUE 260
Regional Round Up
thrilling spectacle
Exclusive insight from the MENA travel industry VIEW Page 29
Update Turkey
Ambitious niche growth is fuelled by strong demand VIEW Page 18
Analysis
Weddings & Honeymoons Fusing global influences VIEW Page 26
Destination
Abu Dhabi & Al Ain PAGE 12
Read online...
CONTENTS
A LETTER FROM...
> YOUR GUIDE
Inspiring connections
04 News Regional and international news from the travel trade industry. 12 Destination Abu Dhabi & Al Ain are transforming themselves into top leisure destinations. 18 Update Turkey is unveiling an array of niche developments across this flourishing country. 24 Special Report Hong Kong is dynamically elevating its MICE offerings. 26 Analysis Weddings & Honeymoons showcase the delicate fusion of tradition and modern trends.
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elcome to the November 1 issue of TTG MENA newspaper. It’s that time of year again, when excitement abounds as the frenetic pace picks up once more, with the revitalised travel trade passing the baton this time to London for a meeting of the industry’s top players at the World Travel Market. The show offers an enriching opportunity for industry stakeholders across the Middle East and North Africa region to reconnect with their European counterparts, to raise awareness, share game-changing strategies, inspire healthy competition and create international synergy. With this in mind, we have produced an extended focus on each country within the MENA region, illuminating the latest exclusive news and showcasing the innovative developments in our Regional Round Up special feature. Also in this issue, we visited Turkey to discover the tourism drivers fuelling this thriving multi-faceted destination. In touring the regional powerhouse Abu Dhabi & Al Ain we have unveiled the growing leisure sector and the world class events magnetising visitors to the emirati capital. We also cast admiring glances at corporate giant Hong Kong to investigate how it has recently embellished its leading MICE product. Analysing the region’s radiant Weddings and Honeymoon sector we witness how the partnership of tradition and contemporary trends is colouring and redefining this industry. With growth, reinvention and evolution representing hallmarks of a flourishing travel trade, we anticipate an energetic WTM packed with announcements. Energy is also high here at TTG MENA with the addition of two new editorial team members Panayiotis Markides and Stefani Saghbini. For those attending the show, the team at TTG look forward to seeing you and sharing your news in London.
29 Regional Round Up MENA's travel trade exclusively share their latest developments. 45 Interview CEO, Qatar Airways, Akbar Al Baker. 53 TATO Focused news for travel agents and tour operators from around the world. 54 Picture Perfect A visual tour of the industry's latest events.
International tourism growth recorded
International arrival figures were boosted by strong results in Europe, Asia and the Pacific and the Middle East Demand for international tourism remained strong throughout the first eight months of 2013, according to the recent UNWTO World Tourism Barometer. Between January and August, the number of international tourists worldwide grew by five per cent, driven by strong results in Europe, Asia and the Pacific and the Middle East. While the UNWTO’s evaluation of the May-August period shows a significant improvement in confidence, with prospects for the last four months of 2013 remaining optimistic. With a five per cent growth in international tourism arrivals reported, a record 747 million arrivals worldwide were reached in the first eight months of 2013, some 38 million more than in the same period of 2012. “While global economic growth is in low gear, international tourism continues to produce above average results in most world regions, offering vital opportunities for employment and local economies,” said secretary
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general, Taleb Rifai, UNWTO. Europe (+ five per cent) benefitted the most from the growth of tourism with an estimated 20 million more arrivals in the region. Growth in Africa (+ five per cent) was by led by the recovery of North Africa (+six per cent) and received two million extra arrivals, while in the Middle East arrivals rebounded by seven per cent after two years of decline.
International tourism continues to produce above average results in most world regions. November 1 2013
With growth, reinvention and evolution representing hallmarks of a flourishing travel trade, we anticipate an energetic WTM.
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Naomi Leach Media Reporter
NEWS Exhibition Calendar November 2-4
Saudi Conventions & Exhibitions Forum, Jeddah, KSA www.saudicef.com •
November 4-7
WTM, London, UK www.wtmlondon.com • •
November 19-21 EIBTM, Barcelona, Spain www.eibtm.com DECEMBER 2-5
ILTM Cannes, France www.iltm.net •
January 22-26
FITUR, Madrid, Spain www.ifema.es •
January 30 February 16-19
•
EMITT, Istanbul, Turkey www.emittistanbul.com/en/ •
MELTS, Doha, Qatar www.meltshow.com •
• TTG Middle East & North Africa will be available at these shows • ttgmena luxury will be available at these shows
Making its presence known at annual exhibition Speaking exclusively to TTG, senior vice president – Middle East, Africa & South Asia, operations, Jumeirah Group, Marwan Al Ali shares the company's aims for WTM and the future
TTG: What are your objectives at this year’s World Travel Market? Jumeirah Group will be participating on the destination stand of Dubai Tourism and Commerce Marketing (stand # ME200). We will be focusing on promoting our hotels in Dubai and the MEASA region, especially the newly opened hotels. Over the course of 2013 we have added two new hotels to our portfolio – Jumeirah Messilah Beach Hotel in Kuwait and Jumeirah Bilgah Beach Hotel in Baku. Jumeirah Group currently manages 22 hotels & resorts across 10 countries, including two serviced residences, in destinations such as Abu Dhabi, Baku, Dubai, Frankfurt, Istanbul, Kuwait, London, Maldives, Rome, Shanghai and Mallorca. TTG: Are there any exciting plans coming up within the UAE for Jumeirah? Our most exciting plan for the UAE is the development of the extension to Madinat Jumeirah, which will consist of the luxury beachfront 420-room hotel. We expect work on this project to start during the year and believe that by the time it opens, towards the end of 2015, it will represent a major contribution to the Dubai hospitality scene. We expect to announce further projects in the Middle East in due course.
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TTG: How has the year 2013 been for Jumeirah Group? This has been very much a year of consolidation in order to ensure that we successfully manage the hotels that we’ve added over 2012 such as the Jumeirah Grand Hotel Via Veneto, the Jumeirah at Etihad Towers in Abu Dhabi, Jumeirah Port Soller in Mallorca and of course the Jumeirah Creekside Hotel in Dubai. These hotels are now beginning to make their mark within the market place and it is important that Jumeirah gives each of these properties full support to achieve their potentials in the early years of their operation. We have really developed our awareness on a global basis and Jumeirah is now recognised in the market space of luxury hotels by the customers who use hotels at that level.
NEWS
HOTEL CHECK
Hotel chain set for international expansion yatt Hotels Corporation has launched two new brands, Hyatt Ziva and Hyatt Zilara in Mexico as part of its entry into the all-inclusive market.
to open for Tanzania’s 2014 Zanzibar Revolution Day; and Hyatt Regency Arusha and Hyatt Dakar, both slated for 2016. “These will be added to Hyatt’s portfolio
ramada plaza Jumeirah Beach residence– Dubai Elaine Hockley
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
We are delighted to be moving into a new, rapidly growing segment. “We are delighted to be moving into a new, rapidly growing segment. The deal allows us to reach a new guest base, increase choice for our existing guests and create shareholder value by providing a platform for future growth. The first two hotels will open in Q4 of 2013 and will operate as Hyatt Ziva Los Cabos, formerly known as Barceló Los Cabos, and Hyatt Zilara Cancun, formerly known as The Royal Cancun,” regional vice president global sales – the UK and Ireland, Hyatt Hotels Corporation, Brendan Dwyer told TTG. The hotel company also recently announced plans for three new hotels in SubSaharan Africa: Park Hyatt Zanzibar – slated
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of six existing hotels and two hotels already under development in Africa – Park Hyatt Marrakech and Hyatt Place Taghazout in Morocco. They will demonstrate how Hyatt is executing its strategy for growth in the region,” Dwyer added. Hyatt Hotels & Resorts is set to have a large presence at WTM this year, with 29 Hyatt hoteliers spanning the globe expected to attend. Commenting on the significance of the exhibition, Dwyer enthused to TTG: “It is an excellent platform to meet with other leading organisations and individuals from within the travel industry.”
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From the minute I stepped off the plane to when I boarded to leave, the Ramada Plaza Jumeirah Beach Residence – Dubai made me feel at home; a chauffeur collected me from the airport creating a stressfree, seamless journey. I stayed in the property’s superior suite and I was instantly struck
by the ample space the room offered. The suite featured a large workstation which was very comfortable to conduct my business, and the hotel’s free WiFi made it all too easy to do my work. The suite had a view of the Marina, which was also within walking distance. The service was impeccable: the staff was
Suitable for: Executives/Leisure
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lovely and treated me exceptionally well and made my stay not just comfortable, but very memorable. As far as food and beverage goes, I was highly impressed with the hotel's various options. When it was time to depart, I left stress free, driven to the airport by my chauffeur.
NEWS
Award winners to be Transporting Thai hospitality to London announced he World Responsible Tourism Awards, sponsored by The Sultanate of Oman Ministry of Tourism, are set to unveil its category winners at this year’s World Travel Market. Before the event, the competition has released the names of the 57 organisations and 10 photographers
shortlisted by the judges. Director general, the Royal Geographical Society, Michael Pritchard said: “I enjoyed working through a large number of images to engage in a lively discussion with the other judges.” Winners are to be revealed on November 6 during World Responsible Tourism Day.
Regional director, sales and marketing – UK and Europe, Dusit International, Anita Skibiel revealed to TTG that the company is participating at WTM in a bid to seize upon European markets which have now recovered. “Our primary goals for Dusit International at WTM this year are to meet and engage new and existing travel partners including tour operators, travel agents, C&I specialists, tourist boards, DMCs, ground
agents and airline partners to discuss joint activities for 2014.” She added: “The European markets for outbound travel are all different, therefore we are looking at what is driving long-haul travel and where our sales activities can align. We want to stand out amongst our competition and will be focusing on the unique benefits of our hotel, ensuring the underlying theme of our gracious Thai hospitality is promoted at the forefront."
Skibiel: We want to stand out amongst competition
Dedicated to longterm loyalty COO, JA Resorts & Hotels, David Thomson informed TTG that the company is set to attend WTM as part of the Dubai stand: “Our overarching aim is to ensure Dubai is represented as an attractive destination to accommodate all types of travellers. Specifically, we are keen to
better and to over-exceed our guests’ expectations. “We are dedicated to creating better offers for our loyal and long-term partners. We’re focusing on rewarding top clients, talking directly to travel agents through our online training programme and of course, listening to
Our overarching aim is to ensure Dubai is represented as an attractive destination. share the news about our successful new property, JA Ocean View Hotel, which has registered an 83 per cent occupancy level since opening in January this year. Also on the horizon are some exciting ventures, both within our current properties and further afield.” Discussing the company's future aspirations, Thomson noted: “We’re constantly challenging ourselves to do
and reacting on the feedback we receive from both our partners and our guests. “We’re putting a lot of effort into driving more business in our existing markets, through increased sales, marketing and PR activity and next year we’ll focus on new and potential markets.” He concluded by mentioning that there is a long term plan to increase JA Resorts & Hotels' MICE efforts.
Thomson: JA Resorts & Hotels is putting a lot of effort into driving business into its existing markets
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NEWS
Aiming to increase visibility onfirming its participation at WTM 2013 in London, Park Regis Kris Kin Hotel Dubai will join Dubai Department of Tourism and Commerce Marketing (DTCM) to build awareness of its location and facilities. Director of sales and marketing, Park Regis Kris Kin Hotel Dubai, Patima Onnorm commented on the significance of the exhibition: “WTM is a must-attend event for us as it provides a unique opportunity to not just meet, network and negotiate new business with the entire global travel trade industry but it also reinforces existing relations and provides strategic insights into latest industry developments.” Onnorm communicated that as a regional business centre, Dubai offers the hotel the ideal platform for developing a robust, versatile client base. “With business and leisure tourism on the upswing in Dubai, key source markets such as Europe, Asia, and the Middle East hold strong promise for us. We have been aggressively promoting our hotel in these markets through extensive marketing as well as regular sales trips and road shows,” she added.
Spanish flair to foray in Dubai Enhancing its footprint in the Middle East, Meliá Hotels International recently announced its next launch, ME by Meliá Dubai, developed by real estate company, Omniyat with interiors set to be designed by architect Zaha Hadid. Slated for 2016, the hotel is expected to feature 100 rooms, Michelin-star restaurants and exclusive international food and beverage brands across a
space of 76,200m². CEO, Meliá Hotels International, Gabriel Escarrer commented on this news: “We have been searching for the next city for the ME brand to be located in and found it in this remarkable project in Dubai. It is a fascinating, exciting city that meets the high standards that ME by Meliá offers guests. Zaha Hadid’s masterpiece has exceeded
our expectations; we are grateful to Omniyat for developing this ambitious project, and for trusting Meliá Hotels International as their key partner.” The ME by Meliá brand aims to attract cultured, fashionable travellers seeking new experiences. Each visitor will receive assistance from the dedicated Aura manager, whose job it is to know the city back-to-front.
Highlighting ME cruising trends
The company has been revitalising its ships Executive director – Middle East, Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises – ME, Lakshmi Durai exclusively shared with TTG the trends of Middle Eastern travellers which Royal Caribbean has identified. “Middle Eastern guests have an appetite for new experiences and an interest in out-of-the-ordinary activities that connect them with other people and enable them to explore new places and learn about other cultures. “They are keen travellers seeking a quality vacation combined with the compelling itineraries to breathtaking destinations. Our signature friendly and engaging Gold Anchor Service is very attractive and suitable for Middle Eastern guests. Offered at the best value, it caters to an array of travel
needs and preferences.” Durai further highlighted to TTG that Royal Caribbean cruises cater to family and multi-generational travellers, ideal for Middle Eastern clientele. In a bid to better cater to its guests’ needs, the company has been revamping its ships. “Most of the ships have undergone revitalisation to feature some of the most contemporary and popular amenities that were introduced with the world-acclaimed Oasis of the Seas. “As a hassle free bespoke vacation, offering varieties of entertainment, multiple destinations and the best value for money, cruising will continue to grow and be one of the preferred holiday options of the vacationers in the Middle East in 2014 as well,” Durai predicted. November 1 2013
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NEWS
Refreshing appeal to stay competitive l Bustan Center and Residence is set to boast a reinvented look in 2014 in a bid to maintain competitiveness. Chief operating officer, Al Bustan Center and Resi-
services that will augment the overall experience of our valued guests, as well as to remain competitive against our competitors." He also revealed that the Q4 of 2013 is expected to be
Travellers from the region are looking for something different. dence, Moussa El Hayek commented to TTG: “We have launched a massive renovation that will be completed in phases over the next coming months in pursuit of our commitment to providing our guests with more comfortable stay. “This project is intended to upgrade our product and
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very busy due to major holidays and exhibitions that are set to take place so the hotel will aim to maximise its Average Room Rate. “For 2014 we are budgeting almost 20 per cent above year 2013. We are focusing mainly on travel trade, large groups and long-term business,” El Hayek concluded.
Growing its MENA footprint The Middle Eastern outpost of Millennium & Copthorne Hotels is due to exhibit at WTM in the Global Village, where it will seek to engage with travel management companies and increase its exposure, while at the same time promoting its expanding portfolio. Vice president sales and marketing – Middle East & Africa, Millennium & Copthorne, Naeem Darkazally told TTG: “We will be highlighting our forthcoming openings in the region such as our new serviced apartments in Abu Dhabi, which will satisfy the demands of the long stay business traveller in the city.” He further elaborated: “Our regional expansion continues with the opening of the Millennium Hotel & Spa located in Sulaymaniyah, Kurdistan which will be our second property to open in Iraq. The newly opened Copthorne Hotel in Sharjah will also be a highlight as it is our first property in the emirate.” During 2013, the company has secured new projects in Oman, Saudi Arabia and Kuwait, and in the next 12 to 18 months, 10 new hotels are planned for Muscat, Al Ain, Fujairah, Sulaymaniyah, Abu Dhabi and Doha. “In the future, further growth and openings are expected in all key cities in Saudi Arabia such as Riyadh, Jeddah, Madinah and Makkah,” said Darkazally, adding that the company is also eyeing KSA’s secondary cities.
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Elevating Deira islands and The Palm
Nakheel plans to create a boardwalk which is due to cover the whole length of Palm Jumeirah’s crescent Nakheel has announced three new sustainable waterfront destinations in Dubai, which are to transform four islands at Deira into a 16 million square metres mixeduse destination development; create a boardwalk covering the entire length of Palm Jumeirah’s crescent; and add an exclusive beach club and park to The Palm. Chairman, Nakheel, Ali
Rashid Lootah said: “Nakheel has already delivered some of the world’s most famous landmark developments, including Palm Jumeirah and The World. "Now, by applying the innovative design and engineering that we are known for, we are creating a new range of unique, unforgettable destinations," Lootah explained.
NEWS
Revealing top trends in the region TA, an expert in FIT travel, is to exhibit at WTM 2013 alongside Kuoni Group Travel Experts. “We will demonstrate how the expertise of our people, the breadth of our global
from the region are looking for something different, hence the growth in interest for the US; Ramadan is moving out of summer and will do so more in 2014, allowing the opportunity to extend
Travellers from the region are looking for something different. network and the ease and reliability of our technology can support FIT leisure group travel and MICE travel,” announced vice president for sales – Middle East and Africa, GTA, Rami Mashini. Mashini further shared with TTG the factors that have impacted his business throughout 2013: “Travellers
the season next year; and regional unrest has seen a trend towards destinations such as the UAE. "Events that cause unrest are generally quickly forgotten and travel resumes to a state of normality quite quickly – some destinations more than others of course,” Mashini concluded.
Boasting significant expansion across EMEA Vice president of global sales – Europe, Middle East & Africa, Wyndham Hotel Group (WHG), Marc Stanley reflects with TTG on 2013 as a year of expansion
This year has been a transformational year for WHG in EMEA, with 60 hotels signed across Germany, Austria, Belgium and the Netherlands via a strategic partnership with Grand City Hotels. This has almost doubled the number of properties operating in Germany under WHG brands and has added Wyndham Hotels and Resorts and Days Inn brands to our existing portfolio in the country. Aside from our phenomenal growth in Germany, WHG continued to expand in Turkey, where we now have over 20 hotels across the Wyndham Hotels and Resorts, TRYP by Wyndham and Ramada brands. Earlier in October, we announced the launch of the debut Ramada Encore in Turkey - the first of 30 Ramada
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Encore hotels planned to open in the market over the next 10 years. The Middle East is also an area where we continue to identify new opportunities which we are able to provide solutions for via our diverse portfolio of 15 brands. A good example of this is our recent announcement of the introduction of the Hawthorn Suites by Wyndham brand into the region. In addition, WHG also announced plans earlier in the year to launch the cosmopolitan select-service brand, TRYP by Wyndham, into the region, as well as adding Wyndham Dubai Marina to the pipeline of hotels which will fly our brand flag upon opening across Dubai, Manama and Riyadh.
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DESTINATION ABU DHABI & Al AIN
thrilling spectacle Highly reputed as a hub for corporate travellers wishing to meet and conduct business, Abu Dhabi is rapidly transforming itself into the leisure destination of choice in the UAE. Tatiana Tsierkezou reports from the capital city
he emirate of Abu Dhabi, comprising of the versatile capital of the UAE, and its second largest city Al Ain, is progressively moulding itself to satisfy the needs of each niche market, but is specifically focusing on the leisure segment, having identified astronomical potential. Taking a three-pronged approach to its leisure offerings, the destination is specifically highlighting its retail, events and cruising niches to travellers. Over the last two years, it has opened its arms to numerous leisure facilities, with the launch of major attractions such as Ferrari World Abu Dhabi, Yas Waterworld, Wadi Adventure in Al Ain, new resorts on Saadiyat Island and public beaches on both Yas Island and Saadiyat Island. Also assisting with the development of the leisure sector is the emirate’s retail offering, often an essential component for the contemporary leisure traveller and a significant driver of tourism. Abu Dhabi’s retail footprint has grown substantially with the opening of Avenue at Etihad Towers and The Galleria on Al Maryah Island, and additionally the emirate has a plethora of other shopping attractions including Bawadi Mall in Al Ain, Marina Mall, Al Wahda Mall and Abu Dhabi Mall. Strategy & policy director, Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi), Mohammed Al Dhaheri told TTG: “We also look forward to the imminent opening of the World Trade Centre Abu Dhabi right in the heart of Abu Dhabi city and Yas Mall, which will
be Abu Dhabi’s largest mall slated for Q1 of next year.” Although primarily a businessorientated hotel, Centro Capital Centre recognises the importance of providing for the leisure sector and has been formulating, since its inception, special packages especially for leisure travellers. “We provided, and still have, special rates for the visitors of Ferrari World and Yas Water World,” general manager, Centro Capital Centre, Dominique Herbert told TTG. Herbert revealed that the property has participated in the Abu Dhabi Summer Fest Campaign, by TCA Abu Dhabi, in a bid to provide all leisure visitors with the most appropriate hotel deals along with discounted rates for activities taking place at Abu Dhabi National Exhibition Centre (ADNEC). Nurturing leisure With the leisure segment a vital element for the development of the economy, TCA Abu Dhabi strives to bring stakeholders together in a bid to galvanise them into strengthening visitors' experiences through tourism initiatives and events. With events key to building awareness of the destination, the UAE capital is gearing up for ground-breaking leisure experiences such as the much anticipated Formula 1 Etihad Airways Abu Dhabi Grand Prix, taking place from November 1-3, 2013. “Formula 1 is not only great for hotels but for every business in town. Even petrol stations man up for the event days signalling that
DESTINATION ABU DHABI & Al AIN they expect a higher number of consumers,” said chief research and development officer, Jannah Hotels & Resorts, Dennis Persson. Looking ahead to 2014, Abu Dhabi is set to host Abu Dhabi HSBC Golf Championship scheduled for January; the Gourmet Abu Dhabi culinary festival in February; the return of the Abu Dhabi International Triathlon in March; Abu Dhabi Festival, providing music and dance from March to April; the Formula 1 Etihad Airways Abu Dhabi Grand Prix in October; the Volvo Ocean Race from mid-December 2014 to early-January, 2015; among many others. “The staging of major events is key to attracting media and trade attention, and in encouraging visitation. We are taking our events to market much earlier these days and have become more adept at packaging around them with the trade,” enthused M. Al Dhaheri to TTG. Adding to this, and commenting on the absolute necessity of events for the sustenance of the leisure segment, was general manager, Dusit Thani Abu Dhabi, Kamal Chaoui, who told TTG: “Any major event or exhibition has a positive effect on the market as a whole, whether opening a door to the world watching, or showcasing the city to those visiting specifically for the event.” The compelling events schedule is not only confined to Abu Dhabi, as Al Ain is also
nourished by an enticing calendar of activities. The Al Ain Convention Centre (AACC) is striving to shape the city into a destination for events tailored for business and of course leisure. “To date in 2013, the AACC has hosted 11 exhibitions and 24 events. The centre is forecasted to deliver significant economic benefits to the city in the short-term and is expected to host a range of large scale exhibitions, conferences, seminars, training sessions and public concerts,” asserted chief commercial officer, Abu Dhabi National Exhibitions Company, Humaid Matar Al Dhaheri. As a result of these events in Al Ain, and a surplus in visitors, additional hotels are sprouting in the city. General manager, Al Ain Rotana, Ayman Gharib revealed: “New additional hotels are coming to Al Ain, such as the new Hili Rayhaan, our sister property, due to open by the end of 2013. That alone will bring 250 more rooms in the city.” Cruising potential In a bid to further encapsulate and capitalise on the leisure segment, Abu Dhabi is eyeing the potential of the cruising industry. In December this year, TCA Abu Dhabi is set to host the Seatrade Middle East Cruise Forum at the newly-opened Rosewood Abu
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Dhabi Hotel, situated on Al Maryah Island. “We will be making significant announcements at the event which will heighten our standing within this sector – these will centre on enhanced infrastructure and the opening up of a new cruise destination within Abu Dhabi. Our intention is to convince these important influencers of the sheer diversity of the emirate's product which they can embrace to deliver to their clients' exciting itinerary offerings,” M. Al Dhaheri stated. But how will the enhancement of the cruising industry positively affect the capital’s leisure tourism product as a whole? “Cruising is a segment that should have been in place for quite some time. Abu Dhabi's water bodies are some of the best in the region. Leisure and travel in Abu Dhabi is going to get a boost with this upcoming industry,” managing director, Irena Travel, Amir Thayyil told TTG. Offering an ambitious forecast, director of sales & marketing, Al Raha Beach Hotel, Diana Ancuta told TTG: “Increasing the cruise business to the city is one of Abu Dhabi's main tourism-related targets to reinforce Abu Dhabi’s position as a world class tourist destination. It could deliver a substantial economic impact for Abu Dhabi. The expansion will benefit everyone with the creation of job opportunities, the increase of hotel room nights through a combined cruise stay,
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increased business for airlines, and more.” Also conveying this sentiment was director of PR and marketing, Crowne Plaza Abu Dhabi Yas Island and Staybridge Suites Abu Dhabi Yas Island, Liz Beneski, who enthused: “I can positively state that the increase of cruise passengers will be fabulous for Abu Dhabi. It will give them a taste of the wonders of this amazing city and will encourage them to come again to spend more time.” Furthermore, industry stakeholders anticipate that Al Ain would also benefit from Abu Dhabi’s bolstered cruising sector, as sales and marketing manager, Wadi Adventure, Nora Hassan declared: “This will ultimately increase the number of tourists visiting the emirate in general and allow for more leisure facilities to capitalise on individuals visiting for a short amount of time." According to TCA Abu Dhabi, the emirate’s 2012/2013 cruise industry welcomed 180,000 passengers from 88 vessel calls. The emirate is reportedly expecting 100 vessel calls and approximately 220,000 passengers for the 2014/2014 cruise season. Indeed, with the leisure industry on its way to further elevating itself and enhancing its product with events, retail and cruising taking centre stage, industry stakeholders are optimistic about the future of this sector and the positive impact it will have on the economy and future of Abu Dhabi.
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DESTINATION ABU DHABI & Al AIN
Fostering client enthusiasm adi Adventure, the Al Ain-based white water rafting, kayaking and surfing facility, has witnessed an increase in interest from corporate team building groups. Explaining this, sales and marketing manager, Wadi Adventure, Nora Hassan told TTG: “We have recently been marketing Wadi Adventure as a prime option for groups looking to participate in our activities. From parties to school groups and corporate groups, we have seen a steady increase in the amount of team building at our facility."
Focus on UAE Costa Cruises has announced that it will be joining nine other cruise lines at Seatrade Middle East Cruise Forum taking place in Abu Dhabi in December. Sales and marketing director - Central Europe, Africa, Middle East and India, Costa Cruises, Dario Rustico said: “The UAE and the region are a firm fixture in our winter
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deployment and we are planning to invest more to develop the local source market. For the 2013/2014 season, we will deploy two ships in the region – the Costa Fortuna with a capacity for 3,470 passengers and the Costa NeoRiviera which has a capacity for 1,727 passengers - offering cruises calling at Dubai, Abu Dhabi, Muscat and Khasab.”
Enhancing facilities with a new spa Looking to expand opportunities Providing Arabian experiences to its guests with various activities such as desert dune bashing and desert quad biking, Tilal Liwa Hotel is attending the World Travel Market this year to strengthen bonds and uncover business opportunities. Commenting on this was general manager, Tilal Liwa Hotel, Ayman Ashor: “We will be participating under the corporate group, Danat Hotels & Resorts, at the Abu Dhabi stand.”
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Also speaking to TTG about trends witnessed at the hotel, Ashor further commented: “Guests expect a luxury experience and at the same time to be within their budget. They are now expecting the best for less. “To drive business overall, we need to provide value added benefits. To combat this, the resort is set to arrange added benefits such as customised packages, free activities and more," he said.
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Having recently joined Abu Dhabi’s upscale hotel portfolio, The Ritz-Carlton Abu Dhabi, Grand Canal has announced the opening of its spa, slated for Q4 of 2013. Outlining this was director of sales and marketing, The Ritz-Carlton Abu Dhabi, Grand Canal, Dilip Mukundan, who noted: “We are very excited about the opening of our spa offering ESPA treatments later this year. An all-encompassing spa occupies a 2,000m² beachfront stand-alone building and will provide 15 luxuriously appointed treatment rooms, a hammam and separate male and female outdoor areas with plunge pools and a waterfall.” He further elaborated to TTG: “A pristine private beach is reserved for the use of spa guests only."
Mukundan: Our spa will provide 15 luxuriously appointed treatment rooms Mukundan's forecasts for 2014 revealed that the hotel is aiming to attract group business. “In addition, we anticipate an increasing number of wedding leads, both local and international. We have seen a lot of interest from high-end wedding planners and brides-to-be looking for luxury resorts in the Middle East able to host destination weddings,” he concluded.
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Debuting a five-star property
Al Aamri: This is a very important step for the group City Seasons Group is set to take part at the World Travel Market (WTM) 2013 to promote its brand new five-star property, Royal Rose Abu Dhabi, which is expected to open soon, whilst also highlighting its five operating
four-star City Seasons properties at the event. “The main objective of this year’s participation is the opening of the group’s first five-star property, the Royal Rose Abu Dhabi. This is a very important step for the group whereby we are asserting our position in the hospitality sector. After eight great years of hotel management with ownership, we felt we were ready for the next step. The creation of this new brand combines great comfort with luxurious yet affordable accommodation,” commented managing director, City Seasons Group, Mohamed Al Aamri exclusively to TTG. The new property is located in downtown Abu Dhabi and is striving to attract business and leisure travellers.
Meeting demand with An island of two new hotels developments n a bid to drive revenue in the last quarter of 2013, Ayla Hotels is set to welcome two new properties in 2014, namely Ayla Bawadi Hotel and Ayla Grand in Al Ain. Focusing on upcoming events taking place in Al Ain, general manager, Ayla Hotels, Mohamed Soussan told TTG: “Our calendar for Q4 is full. FIFA World Cup, Al Ain Air Show and various conferences and exhibitions are attracting visitors to Al Ain; hence we are facing higher demand than supply. “Our plan for Q4 of 2013 – and we see it extending to 2014 – is to capitalise on revenue by yielding the business and expanding international exposure," Soussan added.
Now open 365-days Ferrari World Abu Dhabi recently revealed that it has now moved to a seven-day operational week. “We wanted to give visitors in town, as well as residents, more of a chance to enjoy the park. Our move to a 365-days-a-year operation was prompted by the growing entertainment demand on Yas Island, which is now firmly established as a regional leisure destination,” said sales director, Ferrari World Abu Dhabi, Bruno Wiley exclusively to TTG.
An extensive transformation Currently in the midst of renovating the five-star hotel’s facilities, general manager, Le Royal Meridien Abu Dhabi, Shaun Parsons speaks to TTG about its progress
TTG: How is the renovation project going? Our phase one of the renovation project has launched which includes the The Hub – our transformed lobby, Le Royal Club Lounge, Café Palmier – our dining outlet, WhEAT – our bakery and Bistro, and all renovated rooms
and suites. Phase two of the current project will be unveiled in Q1 2014 with three new F&B outlets as well. TTG: What were the main challenges for your business throughout 2013? The main challenge was keeping the hotel in operation while
the renovation works were in progress. We worked closely with our owners and contractors and carefully phased the project and timed the daily work schedule in a way to ensure minimum impact on our clientele. Our guests appreciated our efforts in this regard on many instances.
Strengthening its market reach With general manager, Park Rotana Complex, Francisco Giles joining the Park Rotana complex earlier in the year, Park Rotana Abu Dhabi has revamped its offerings to meet clientele demand and market trends. Giles remarked: “We have relooked at all areas to enhance our performance. Whether through our new sales strategy, the F&B offerings, as well as our conference and banqueting facilities or our room amenities – we needed to be more innovative. In terms of conference and banqueting, tactical campaigns are being offered to increase this segment in addition to the focus on weddings.”
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Giles: We needed to be more innovative
November 1 2013
Attending WTM this year to promote the developments on Yas Island and expand global awareness of Abu Dhabi, vice president, Yas Island Destination Management, Karim El Guanaini exclusively revealed the island's upcoming projects. “Yas Marina is undergoing an exciting redevelopment project, the Yas Marina expansion project – to be launched end of 2013 – which will add to the marina’s existing facilities and transform it into a vibrant and affordable dining and entertainment precinct for the community to enjoy. The project will include the addition of seven F&B outlets; new management offices; shore power and water for visitor berths; a pedestrianised promenade; and much more." El Guanaini also spoke
El Guanaini: Yas Marina is undergoing an exciting redevelopment project about the upcoming Yas Mall, which is slated for 2014: “Yas Mall will be one of Abu Dhabi’s premier shopping destinations. Located on Yas Island and only 20 minutes from Abu Dhabi and 45 minutes from Dubai, the mall will offer 450 retail units, covering 235,000m² of leasable place and parking for up to 10,000 vehicles.”
Convention centre to advance technological offering With the aim of keeping up-to-date with the demands of its corporate visitors, Abu Dhabi National Exhibitions Company (ADNEC) revealed the upgrading of its call centre system to include advanced interactive features. “This was carried out as part of ADNEC’s ongoing efforts to offer technologically advanced services and facilities that match the dynamic needs of customers even while complementing the company’s growing status in the events marketplace worldwide,” noted chief commercial officer, ADNEC, Humaid Matar Al Dhaheri exclusively to TTG. The upgraded call centre system provides web-based operation screens, multiple interactive voice response options as well as a queue management system and more. Adding to this news, Al Dhaheri revealed that ADNEC is gearing up to host the inaugural ABILITIESme event, taking place from March 24–26, 2014. The event, with the theme of nurturing, enabling and empowering people with disabilities, is set to comprise of ministerial meetings, workshops, parenting programmes as well as academic and health laboratories. Further announcing plans for 2014, he said: “In addition, ADNEC is set to host the largest government technology exhibition in the Middle East that will gather representatives of government departments, ministries and authorities from across the GCC in the UAE capital next year, from April 8-9, 2014.” ttgmena.com
The technological updates came about to cater to the demands of corporate clients
This was carried out to offer technologically advanced services and facilities to customers.
UPDATE TURKEY and restaurants, and easy access to the Bosphorus,” assistant director of sales and marketing, The Istanbul Edition, Yesim Ozmen told TTG. Likewise, Park Hyatt Istanbul – Macka Palas, a boutique hotel, is also in a prime location to satisfy the needs of avid shoppers being conveniently located in the Nisantasi district of the city. Also appealing to guests looking to enjoy shopping on their very doorstep is Wyndham Istanbul Petek’s Shopping Center, situated at the basement floor of the hotel. Experiencing MICE growth
colourful footprints Turkey is stepping ahead with its ambition to become a leader in a number of key niche travel sectors. Natalie Hami reports from the destination on how it is expanding to accommodate strong demand tretching across Europe and Asia, Turkey embodies not only the cultural aspects of its European neighbours with its own Turkish twist, but also a distinct diversity capable of magnetising global travellers. Turkish Airlines has already heavily expanded its network in the MENA region with a view to announcing further destinations to meet overwhelming demand, and on an international level, the airline recently announced network growth to include Luxembourg. With easier access than ever before, arrival statistics are unsurprisingly on the rise. In August 2013, Turkey welcomed 4.95 million overseas visitors which represented a 10 per cent increase on the same month in 2012, according to Turkey’s Ministry of Tourism. Bursting with a plethora of offerings, the destination’s travel industry is swiftly picking up the pace to keep up with the surge in tourist numbers, attracted especially to its more popular cities such as Istanbul and Antalya. With such a pleasing and fulfilling tourism product, an array of hotels are catering to multiple sectors, ranging as broadly from leisure
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to MICE and even medical tourism. Facilitating this growth will be a new Istanbul airport as well as a slew of top international brands expected to make their entrance. For the moment, however, TTG focuses on exploring the growing offerings found across this ambitious and fruitful destination. Shopping immersion First honing in on Turkey’s largest city, Istanbul, a spread of industry professionals outline to TTG how this destination is one of the fastest growing metropolitan economies in the world, boasting a wealth of activities. Shopping takes a significant spotlight here, with most hotels in close proximity either to a shopping mall or district. Some of the city’s top shopping centres and areas include Istinye Park and the Nisantasi area, Area director of sales and marketing, Barceló Hotels Turkey, Giray Çınar further highlighted to TTG the significance of shopping as one of the main parts of the destination’s tourism offering. “Shopping is an ongoing tourism segment November 1 2013
Shopping, however, is but one of many key tourism drivers found across the length and breadth of Turkey. Gaining fast prominence in this powerhouse of a destination are its MICE capabilities, with a number of significant projects lined up. Indeed, providing evidence of this push to bolster its MICE offering, Tourism Media Group is organising ACE of MICE Congress, Meeting and Event Sector Exhibition, scheduled to take place from February 27 to March 1, 2014 at the Istanbul Congress Center (ICC). Meanwhile, on Turkey’s southern coast in Antalya, director, Sinan Inan, Antalya Convention Bureau reflected on the exponential growth of the destination’s MICE industry: “On the Antalya Convention Bureau side we can say that Antalya is still number one for national meetings and congresses. It has great potential with its 175,000 seating capacity and its professional staff.” According to Inan, Antalya is looking forward to several big projects, one of them being the ICCA Congress in 2014. While Antalya prepares for year-round growth, the winter season in particular is showing signs of great promise, and one such property that deftly utilises the winter season to promote MICE is Cornelia Hotels Golf Spa in Antalya. According to its sales and marketing coordinator, Nese Topcu, its MICE bookings are on the rise. Advancing forth
Antalya is still number one for national meetings and congresses. especially during the months of June and August (before and after Ramadan period). We promote Istanbul Shopping Festival which commences in June and ends in September.” Being within a few minutes’ walk or a short taxi ride from some of the city’s largest shopping districts is a key advantage for properties in such a fortunate position. “The Istanbul Edition is situated within the city’s lively Levent neighbourhood, known for its high-end shopping, colourful array of bars ttgmena.com
While business and leisure travellers alike are seemingly more than satisfied by Turkey’s rounded tourism product, yet another niche group of visitors are simultaneously being cared for as Turkey turns its attention to medical tourism. Director of sales and marketing, Holiday Inn Istanbul City, Ilknur Bayraktar exclusively revealed to TTG: “Nowadays there is a new demand for medical tourism. Our hotel is located close to a lot of hospitals and our guests are happy to stay with us for that reason.” Cinar added: “We are in contact with selected hospitals in Istanbul, reminding them about our high service quality and added values to Middle Eastern guests.” And so, possessing an eclectic range of outstanding tourism products, this Turkish powerhouse is settling easily into a leadership position across several niches of the hospitality industry.
UPDATE TURKEY
Property envisions prosperous future With top international brands looking to make their mark in Turkey, director of sales and marketing, Wyndham Istanbul Petek, Feryal Güzen commented on the recently opened property’s future plans to TTG. “We are very hopeful for the upcoming year of 2014, both for the industry and our hotel, and believe that the tourism industry will continue to grow and expand along with our hotel,” said Güzen. She also explained that the property caters well to the MENA market: “The Middle East is a neighbour market for Turkey, so we know their needs and demands.” Additionally referring to the hotel’s marketing strategies, Güzen stated that they take part in a number of exhibitions worldwide and that they aim to be the hotel that best utilises social media as a marketing platform in 2014.
Ready to showcase natural health remedies zmir is bidding to host the Expo 2020 under the banner ‘New routes to a better World and Health for all'. This ancient city has a long history of health and medicine. The Agamemnon Thermal Springs that have been used for centuries and the world’s first psychiatric hospital Asclepion are located in Izmir. If the bid is accepted, Izmir is expected to attract 35 million visitors during the six month period. If successful, Expo 2020 would take place in Inciralti, at a site designed by architect, Zaha Hadid; the first woman to win the Pritzer architecture prize.
As Izmir aims to be the first city to host an expo centred on human, animal and environmental welfare, it is considered vital that the construction of the expo site as well as its operations and organisation is done in green way. The different areas in the expo site include a town park, a beach, fruit gardens, sports facilities and a playground. The site would reportedly be transformed into one of the biggest central parks in Europe and would host modern health care facilities after the expo. The progress and success shown by Turkey in the field of health within the
last 10 years would be showcased at Izmir expo. Themed pavilions would be constructed for the introduction of health-related topics and national pavilions would be in place to display best practices and success stories of different systems. Furthermore, it is said that the site would become one of the biggest central parks in Europe. Forums and seminars would be held and cooperation networks would be organised in renewable energy, sustainable agriculture, environmental health and animal welfare themes.
Top TURKISH cities visited by the MENA traveller • Istanbul • Bursa • Antalya • Marmaris
according to Crowne Plaza Antalya
Exceptional luxury offering introduced to Turkey
The property overlooking the Bosphorus has 186 guest rooms and suites
A new form of hospitality, focusing on great values and service from the heart has been introduced. 20
Strong growth in the MENA market
The recently opened Shangri-La Bosphorus, consisting of 186 guest rooms and suites, shared with TTG its unique offering to the market and how it has been reaching out to MENA travellers. Director of marketing, Shangri-La Bosphorus, Stanley Tan said: “With our entry into Turkey, it is said that a new form of hospitality, focusing on great values and service from the heart has been introduced to the market.” He added: “Our five Asian core values, including but not limited to humility and respect, are markedly different from what have traditionally been offered in Turkey.” Turkey is considered a highly visited destination by the MENA market. Tan highlighted how the property continues to attract this lucrative market: "We conduct regular sales visits as well as attend trade shows such as the Arabian Travel Market. We have a strong representation of hotels in the Middle East and thus, we are no stranger to their travellers." Tan further explained that they have an efficient sales support from their regional sales office based in Dubai. He added that visitors from MENA enjoy experiencing Istanbul and Bursa, among other popular cities. Outlining how the property promotes itself, he stated that it heavily utilises print and digital media, including online and more. November 1 2013
With its constant network growth, Turkish Airlines exclusively revealed to TTG its expansion plans for the Middle East and how it has been attracting travellers from within the region. Vice president marketing & sales – Middle East & Cyprus, Turkish Airlines, Murat Bas said: “Turkey is gaining popularity as a holiday destination for Gulf travellers
as the country offers the perfect blend of Eastern and Western cultures. Our ‘Ramadan in Istanbul’ campaign was incredibly popular and for the Eid holidays we launched additional flights from Saudi Arabia to accommodate the demand.” According to Bas, travellers from the MENA region are increasingly using Istanbul as a hub for international
Turkish Airlines is not only increasing weekly flights but is looking to add more destinations to its network
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travel, due to the carrier’s extensive network of 104 countries. Referring to its network growth in the MENA region Bas noted to TTG: “This year, Turkish Airlines has experienced robust network growth, not only in terms of increased passenger traffic but also an increase in weekly flights from several countries including Kuwait, where we doubled our operations this summer. "We plan to announce further destinations in due course to meet the overwhelming demand for seats from the region.” In 2012, close to one million additional passengers from the Middle East travelled with the airline compared to 2011. Apart from the airline’s growth in the Middle East, it is reaching out to MENA travellers with a range of promotions including its ‘Winter in Turkey’ campaign, due to launch in the approaching months.
UPDATE TURKEY
Brand evolves its luxury plans TTG: What will be Maxx Royal Kemer’s unique selling points? Maxx Royal Kemer has a couple of important USPs. One of the most important ones is the quantity and quality of staff. Three personnel will serve each room and these experienced and well-equipped Maxx Royal staff will be motivated with a very new service approach; ‘Stress free hotel’. There will be no time restrictions and/or no limits placed by particular times mentioned during the vacation. For example, our guests will not suffer the stress of predetermined meal times.
CEO and chairman of parent company, Etstur, Mehmet Ersoy exclusively reveals to TTG details on the brand’s new property Maxx Royal Kemer, set to open in 2014
TTG: Turkey is rising strongly as a top destination. What part will the Maxx Royal brand play in this? Maxx Royal is currently reaching to the top position of the resort hotel's market. The highest room prices, the highest occupancy and the ultimate customer satisfaction. This keeps us motivated to consolidate and open the second hotel.
TTG: Please describe the decision making process behind the location of Maxx Royal Kemer? As a first impression, the ambition to open a second hotel with the Maxx Royal brand only 100km away from the first one seems a bit risky, but the project is situated in an excellent geographical place without any competitors in the area of Kemer and Antalya. We should also mention how much we believe in our personal services and our continuously developing structure of Maxx Royal. TTG: Are there any other major plans underway for the Maxx Royal brand ? Maxx Royal will grow with new projects in Bodrum and Istanbul in Turkey. We care about city hotels. We are planning a big project in Istanbul which is the bridge between Europe and Asia. I think this is the most beautiful city in the world and in my opinion the brand Maxx Royal fits Istanbul.
Adeptly catering to Middle Eastern guests
MICE receives boost Carlson Rezidor Hotel Group is to soon welcome a new property in Tuzla – Radisson Blu Hotel Spa Istanbul Tuzla, set to open in December 2013. The hotel, featuring a ballroom, a conference room and 10 separate meeting rooms, is set to focus heavily on meetings and business groups as well as the leisure segment.
Fair to augment medical tourism Looking to raise the bar of Turkey’s healthcare, aesthetics, thermal and spa tourism, the EMITT 2014 Fair is allocating an entire 2,000m2 hall at TUYAP Exhibition Center in Beylikdüzü to all healthcare bodies. The fair is to provide these agencies the opportunity to meet 60,000 industry professionals among 140,000 visitors from 70 countries. EMITT seeks to bolster Turkey’s health tourism status which encourages the country’s potential in sustaining a diverse tourism sector for future business ventures, further aiming to become the events for Turkey's leading hospitals and health care clinics, specifically thermal and spa resorts.
Istanbul set to welcome upscale hotel in the New Year lite World Hotels is expected to introduce a new property to Istanbul: the five-star Elite World Business Hotel in the district of Florya, set to welcome its first guests in January 2014.
Ataturk Airport, is to offer a variety of accommodation options including 166 standard rooms, eight connecting rooms, two rooms for handicapped guests, four suites and a presidential suite.
It will be located close to Istanbul Ataturk Airport. The property offers a variety of top services to guests including a helicopter or sea plane Director of sales and marketing, D-Hotel Maris, Elena Kim-Regelmann explained exclusively to TTG how the property is attracting the MENA market, as well as expertly catering to its needs. “The Middle East and Gulf countries are the markets which have a great significance for us and in the long run we plan on receiving more guests coming from Middle Eastern countries and becoming our loyal guests.” According to Regelmann, D-Hotel Maris reaches out to this market by attending fairs and participating in road shows taking place in Middle Eastern cities. The property offers a number of exclusive
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amenities for to MENA clientele, as Regelmann explained. “Starting with their arrival, we offer our guests luxurious service with comfortable VIP cars, the hotel's helicopter or sea plane. D-Hotel Maris Suites & Villa concept fits more with the demands of the Middle Eastern market. The Duplex Presidential suite resides on two floors with bedroom, dining, living and meeting rooms as well as a sauna and Jacuzzi on the roof terrace.” The villa is situated next to the main building with two double bedrooms, dining and living areas, a kitchen, sauna, hammam, private pool and 24-hour butler service. November 1 2013
The property, situated on the E5 highway and less than four kilometres from Istanbul
For business guests, the hotel is to make available 11 fully equipped meeting
Elite World Business Hotel is to make available facilities for business guests
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rooms with a capacity to host 2,000 people, ideal for congresses, seminars, dealers' meetings, product launching, weddings and other social activities. Elite World Business Hotel will also feature a business centre with WiFi, a fax, photocopy machine, PC, printer, scanner, audio-visual materials, mobile phone and video conferencing facilities, among others. Regarding dining options, guests are to be able to enjoy One Bar featuring music; L’oliva Restaurant offering Italian-inspired delicacies; Elite Restaurant, open all day; and Fit Bar, located in the hotel’s wellness centre, as well as Coffee Company, which is to serve sweets and coffee. Guests will also be offered a fully equipped health centre and a number of leisure facilities that are to include a swimming pool and a children’s pool, fitness centre, adventure showers and sauna.
SPECIAL REPORT HONG KONG cross border bus services also provide easy land access to and from the Mainland while the Hong Kong-Zhuhai-Macao Bridge, to be completed in 2016, is expected to provide additional land access to the Pearl River Delta (PRD) region. In addition to a solid infrastructure and connectivity, Hong Kong’s venues can cater to large delegations and multiple simultaneous conventions. One of Hong Kong’s major exhibition centres, AsiaWorld-Expo offers 10 ground-level, column-free, high specification halls which can be used either separately or in conjunction with each other to provide one continuous space for exhibitions, conventions, meetings, and entertainment events. To further enhance the incentive options, the venue is also close enough to signature entertainment attractions such as Hong Kong Disneyland. Also magnetising MICE groups with its matchless location and facilities is HKCEC, located in the heart of Hong Kong in Victoria Harbour, placing delegates on the very doorstep of the Central Business District. Boasting an accessible location to this venue and wider opportunities, and promoting its top MICE facilities was director of sales, corporate, Cosmopolitan Hotel Hong Kong, Leo Ng who told TTG: “Our hotel is conveniently located in the city with easy reach to various MICE venues in Hong Kong such as HKCEC and many popular tourist attractions like The Peak, Stanley Market and Ocean Park Theme Park." With the needs of the MICE delegate a top priority, the hotel also provides a complimentary shuttle bus operating on five routes on a daily basis. Customised treatment
Ambitious heights Long-established as an unrivalled leader in the MICE sector, Hong Kong continues its pursuit for perfection with a number of prominent developments set to embellish its already golden horizon. Natalie Hami reports deally positioned in the very heart of Asia, financial powerhouse Hong Kong is an established giant in the MICE sector, boasting unparalleled meetings facilities and unique incentives opportunities. However, far from resting on its corporate laurels, the destination is tirelessly elevating its MICE product and services to ensure a seamless, compact and bespoke delegate experience. Benefitting from its location as a condense, contemporary development, Hong Kong has evolved to encompass an array of attractions, hotels and venues all within a convenient radius. And while primary examples such as Hong Kong Convention and Exhibition Centre (HKCEC) continue to shine out, Hong Kong is intent on bolstering this already fortified offering with the development of a number of major tourism projects including the establishment of the Kai Tak Cruise Terminal, the Aberdeen Tourism Project and the Tai Shue Wan development at Ocean Park. With such outstanding MICE credentials, it is only natural that Hong Kong Tourist Board (HKTB) has placed the MICE sector high on its agenda. Underscoring the destination’s strengths on a global level, HKTB is promoting the destination with the theme ‘Hong Kong The World’s Meeting Place’ in 2013-2014’. During this period, HKTB has been rolling out initiatives with a segment-focused approach.
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Highlighting a sense of industry-wide alignment, Hong Kong’s international flag carrier, Cathay Pacific, is offering MICE delegates access not only to its extensive route network but to a host of special fares too. TTG has approached a number of Hong Kong’s key travel industry stakeholders to explore this sense of unification and to discover how the country’s MICE industry is further gaining momentum. MICE immersion Boasting strong infrastructure, Hong Kong’s MICE offering is often a streamlined and seamless experience for delegates, with venues providing convenient access to key attractions and hotels. Director of business development, marketing and branding, Asia, AsiaWorld-Expo, Monique Yeung explained to TTG how AsiaWorld-Expo provides unmatched connectivity. “Uniquely, AsiaWorld-Expo is fully integrated with one of Asia’s busiest travel hubs – the Hong Kong International Airport – and offers unrivalled connectivity to the Pearl River Delta region, an emerging economic force in Asia.” Yeung stated that many international and regional buyers can hop directly off flights and on to the Airport Express Line for the one-minute trip to the fairground. Comprehensive November 1 2013
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The discerning needs of the MICE delegate are indeed a top priority for many, and as such, several industry stakeholders have sharpened their focus on enhancing their offerings in order to create a memorable experience through the provision of a bespoke, innovative and specialised service. According to director, destination marketing, Discovery Bay, Polly Kong, who exclusively spoke to TTG, MICE clients are now looking for more distinct experiences, such as adventure team building cruises, as provided by The Bounty. “With a more affluent and sophisticated clientele, MICE clients and agents are now looking for more unique experiences. Be it the event venue or the experience itself, they expect out-of-the-box solutions." The rising popularity of exceptional as well as innovative activities for MICE delegates was touched upon by director of marketing communications, Grand Hyatt Hong Kong, Gladis Young, who highlighted the unique Grand Race offsite city explorer and delegate team building and spa activity. Born from the rising demand for an experience that is also locally reflective, MICE activities are seamlessly being blended to include local customs, according general manager, Harbour Plaza 8 Degrees, Christina Cheng. “Organisations tend to enhance MICE events with unique experiences, themed activities and attractive incentive offers, for example, a cooking class for local traditional dishes, themed gala dinner, nature tours and festive celebrations.” Flavouring an event with indigenous, cultural elements is also a part of HKTB’s strategy for the MICE industry and as such it is promoting Lantau Island as an inspirational MICE destination, making available motivating team building activities such as providing the opportunity to join the Lion Dance Academy. This thousand year old Chinese custom challenges a team’s ability to work together; they can also try treasure hunting to energise high achievers on a fun-filled trip around Hong Kong in search of treasure. This fusion of a well-established and well-connected MICE product with bespoke cultural elements is enabling Hong Kong to remain on the very crest of the MICE wave. And with a number of key developments underway, delegates from across the world will undoubtedly be privy to an experience that is truly unrivalled.
SPECIAL REPORT HONG KONG
Property welcomes major improvements Grand Hyatt Hong Kong has recently enhanced its guests facilities by unveiling a newly refurbished Grand Ballroom. The brand new design incorporates sliding doors that can be opened to connect the Grand Ballroom with the nearby Grand Rooms, providing additional space to accommodate larger events. The 730m2 pillar-free Grand Ballroom, with the ability to accommodate 950 people theatre style and 1,600 for cocktail parties, also includes a built-in stage and a full LED wall. The foyer entrance is also now carpeted for added comfort. When
We are excited to announce the re-opening of the Grand Ballroom with an even more dramatic flair. combined with the foyer and the grand rooms, 74 round tables can be arranged for 888 guests for private dining. General manager, Grand Hyatt Hong Kong, Philip Yu said: “We are excited to announce the re-opening of the Grand Ballroom with an even more dramatic flair. ”
New prospects ahead
Excitement awaits visitors to Hong Kong
Hong Kong Tourism Board (HKTB) exclusively briefed TTG on its future promotion ambitions. Plans include introducing lesser known attractions and activities such as art and culture, in order to continually enhance the city’s cosmopolitan image. Hong Kong is also seeing new infrastructure developments in some key attractions and hotels. In addition, its cruise tourism is poised for further development and HKTB will further work with other ports in the region in order to grow cruise business.
Exclusivity reimagined he Renaissance Harbour View Hotel Hong Kong has announced that it has freshly renovated its Club Level's guestrooms and lounge. Guests on the Club Levels will have access to the newlyremodelled Club Lounge – a private lounge on level 41. They will also enjoy this space with private check-in and checkout, complimentary daily breakfast, a wide selection of beverages served throughout the day and evening cocktails. Located on levels 38 to 42, the Club Floors’ guest rooms and suites feature a 37-inch LCD television in the bedroom, binoculars (for harbour view rooms) and an iPod dock along with other amenities.
November 1 2013
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This new themed area underscores the commitment to the continued growth of Hong Kong Disneyland Looking to provide visitors with an unforgettable experience, Hong Kong Disneyland has announced a new themed area based on Iron Man, set to open in late 2016. Chairman, Walt Disney Parks and Resorts, Tom Staggs said: “We’re thrilled to bring this first attraction featuring Iron Man to Hong Kong Disneyland." Hong Kong Disneyland
offers guests the opportunity to see first-hand the progression of the Iron Man suits and many other innovations. The anchor of the attraction is the Iron Man Experience itself, where guests are to be able to take flight with Iron Man on an epic adventure. This e-ticket attraction will also include a storyline that takes place in the streets and skies of Hong Kong.
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ANALYSIS WEDDINGS & HONEYMOONS
international touches By marrying elements of traditional Middle Eastern culture with international trends, the region’s colourful wedding and honeymoon sector is dynamically evolving to offer a radiant and universally appealing product, Naomi Leach discovers he MENA region’s lucrative wedding industry continues to prosper, offering a high-end internationally appealing product which has recently been enriched by changing demographics and the delicate fusion of traditional and modern desires. Despite the UAE’s cosmopolitan status, general manager, Waldorf Astoria RAK, Andre Herrenschmidt highlighted to TTG the importance of a ceremony interlaced with Middle Eastern cultural elements. Herrenschmidt asserted: “Tradition plays a big part in weddings from this part of the world. International influences permeate the UAE but for certain things, such as weddings, the history and heritage of the region and the nation remains at the core. Since we launched, the nature of the wedding requests we have received has reflected this strongly with guests looking to incorporate traditional themes as well as cultural touchpoints.” Endorsing this sentiment, that tradition is essential to the wedding occasion, general manager, The Ajman Palace, Roland Obermeier stated: “In the MENA countries, you can clearly see the fusion between culture and daily life whereby the trends or demands are directly linked to cultural aspect.” However, while recognising the integral role that culture
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and tradition play in nuptials, executive assistant manager, sales and marketing, Mövenpick Ibn Battuta Gate Dubai, Chris El Khoury noted that a sophisticated interplay between tradition and modernity has come to define the Emirati wedding. He said: “Couples in the MENA region are increasingly blending traditional wedding elements with modern touches. They tend to seek modern settings, usually luxurious and lavishly decorated hotel ballrooms to accommodate a large number of guests. The fusion of new and old is also evident in the choices of entertainment. The majority of couples book a traditional singer/performer as well as a DJ to play popular hits for the younger crowd. Moreover, while traditional Arabic foods are a must in most of the weddings, couples also request Western cuisine delicacies in their menus.” Reflecting this regional transition, wedding planners are also witnessing an evolution in venue choice with outdoor ceremonies taking centre stage. Director, sales and marketing, Millennium and Copthorne Hotels, Stephen Kamat revealed to TTG: “Nowadays, couples are no longer just settling for old-fashioned, formal wedding traditions. Due in part to the blend of cultures and nationalities across the region, we November 1 2013
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have seen the importation and introduction of new wedding ideas in less conventional venues such as pool deck and terrace parties to the exchanging of wedding vows on a beach.” This fusion trend permeates the region as catering sales manager, Four Seasons Cairo, Yasmine Morsy confirmed: “Couples nowadays are more interested in outdoors open air venues, and have early day time weddings in order to wow their guests with a unique experience rather than the conventional standard when it comes to weddings. There is a Westernisation in the reception of MENA weddings, they no longer place a couch for the kosha." Groups & events manager, The Westin Abu Dhabi Golf Resort & Spa, Nadia Abdullah concurred, telling TTG: “Couples are moving from the typical ballroom to something more creative, mainly outdoor venues. We have also seen a trend, where resident expatriates choose to have their wedding in the UAE rather than their home country.” Indeed, the MENA region’s dynamic wedding industry is not confined to the domestic market, instead it is innovatively satisfying the demands of international wedding parties with extravagant three-day Indian nuptials representing a significant growing niche, followed by the expatriate market. Kamat explained: “The change in the trends and patterns of marriage across MENA reflect the current social, political and economic changes taking place throughout the region.” Inspired international fairytales Driven by shifting demographics, industry stakeholders are adapting their offerings to meet the distinct needs of international wedding parties choosing the Middle East for their destination wedding. Furthermore, while the renowned, unadulterated opulence of the region persists for some weddings, the industry is also catering to financially savvy couples who are opting for smaller guest lists and packages enhanced with a strong value for money ethos. In Lebanon specifically, hospitality stakeholders have reported an influx of last minute, small scale weddings. As cluster director, sales, marketing, revenue & reservations, Phoenicia Hotel, Janet Abrahams revealed: “This summer has been a record wedding season for Phoenicia. The number of guests however as an average is lower than previous years, with clients increasing their spend on the creative
ANALYSIS WEDDINGS & HONEYMOONS wedding set-up, from the unique concept to the tiniest detail.” General manager, Coral Beach Beirut, Eddy Nohra also reported that they are accommodating short notice requests with an increase in demand for Syrian celebrations. While general manager, Gefinor Rotana, Franck Royer added: “We are now always receiving last minute requests, which we used to receive months before when couples would plan their big day months in advance. Yet, the number of invitees is not only less than before, but also less than the usual average of 220 people.” Throughout MENA, this trend has been recognised as director, catering and conference services, Four Seasons Hotel Doha, Shady Abdelaziz stated: “The number of attendees tends to be much less than before, weddings ceremonies are more for close family and friends.” Confirming this reduction in numbers, CEO, Jannah Hotels & Resorts, Nehme Imad Darwiche told TTG: “The number of invitees changed; it actually decreased from all ethnic backgrounds but the Indian niche market. Weddings are getting smaller in size and are getting bigger in cost as the couple tends to order the best menus and the best set ups.” Across the region, Indian weddings represent a strong growing niche. Herrenschmidt confirmed: “As a luxury destination within short haul distance of Asia, we are beginning to see a higher level of interest from this high value group. As more and more international couples are looking to step away from large scale weddings in their home countries and move towards, smaller, more intimate destination weddings, the scope of weddings are leaning towards intimate luxury.” Welcoming this high-end market also, director – MEA, PR, Marriott International, Deema Kingsmill-Moore informed TTG that Courtyard by Marriott Dubai recorded Indian weddings
as their main market to date. Mirroring this trend, cluster general manager, Al Bustan Rotana Dubai & Murooj Rotana Dubai, Hussein Hachem said: “There had been a significant growth particularly in Indian weddings in both hotels. Over the last couple of months, we have hosted a remarkable number of high-end, big Indian nuptials. Themed weddings amongst other international clientele are also picking up.” General manager, Al Bustan Palace, a Ritz-Carlton Hotel, Bernard Viola added: “Indian wealthy weddings are growing rapidly in this area and Oman has become a popular wedding destination home away from home.” Sharing an adventure International influences and trends have also permeated through to the MENA couples honeymoon experience. In addition to the conventional relaxing honeymoon, newlyweds
from the MENA region are chasing an element of adventure, according to vice president – MEA, sales and marketing, GTA, Rami Mashini, who shared: “We are seeing a second port added to the booking for that experiential holiday and that may involve a couple of days in a major gateway such as Kuala Lumpur or Bangkok as an aside to the island retreat, allowing for some shopping and cultural exploration. Similarly, the more adventurous are likely to head to destinations such as Africa for some safari action, but will include some relaxation as part of the overall package. It seems a mixed activity holiday is the biggest change we have noticed.” While honeymoon destinations for MENA newlyweds are still predominantly resorts in the Indian Ocean, Malaysia and Thailand, the trend for twin destination holidays is emerging. Marketing specialist, American Express Travel Services Egypt, Dina Mostafa-Adel revealed that MENA couples are planning longer honeymoons and seeking more package deals. Capitalising on Dubai’s status as a well-connected hub, properties are enjoying being part of a honeymoon stopover as cluster conference & events manager, Hilton Dubai Jumeirah Resort, Sarah Aziz noted: “A lot of our honeymooners are now focusing on travelling to the Far East and only come through Dubai on a stopover or they spend a night or two following their wedding and then travel onwards." Meanwhile, Dusit Thani Dubai promotes a wedding package which includes honeymoon accommodation and airfare to Thailand. As the MENA region’s wedding industry moves away from the conventional, embracing modern influences and trends to satisfy an internationally diverse client base, its honeymoon expectations have, in turn, evolved to gratify this dynamic, lively, new market.
Presenting a destination
Elucidating on the wedding and honeymoon trends currently dominating the UAE, chief operating officer, Emaar Hospitality Group, Philippe Zuber exclusively shared with TTG the developments colouring and inspiring this sector
he UAE is now seeing tremendous interest from residents of the GCC who are looking to host their weddings within key cities such as Dubai. The Address Hotels + Resorts have seen particular interest from Saudi Arabia, Kuwait, and Jordan, with couples looking towards destination weddings. Dubai is the ideal city to host such traditional and contemporary fares, providing families and bridal parties with all the options they need to ensure that their special day is nothing less than magnificent. There is an increased demand in the wedding market for vow renewals, themed-weddings, and as it always has been, traditional weddings across various cultures. Brides- and grooms-to-be are seeking tailor-made experiences, whether this is in their venue choice, food and beverage, flower arrangements, and even their honeymoon destinations. These requests require open and honest communication in order to translate them into seamless action. Since these requests are received from overseas, it is imperative to lay out all the options available, especially because the client is selecting venues, accompaniments, and food and beverage options, without actually visiting the physical venue. Everything surrounding weddings is driven by personalisation. We pride ourselves in personalising each request that we receive based on the preferences of the client; because nothing makes for a memorable wedding as one that you have devised from start to finish. November 1 2013
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INTERVIEW
Captivating show Set to unveil the biggest World Travel Market (WTM) yet, exhibition director, WTM, Reed Travel Exhibitions, Simon Press shares with Naomi Leach his expectations for the event and the emerging trends currently shaping the exhibition industry
TTG: What can visitors and exhibitors to this year’s WTM expect to experience? How has the show evolved since last year? WTM 2013 will be the biggest and best yet with two great new initiatives taking place. Firstly, the Travel Tech Show at WTM is launched as a travel technology focused event alongside WTM, and A Taste of ILTM at WTM will increase the amount of luxury business taking place on the exhibition floor. WTM 2013 will include a full events programme with sessions from the popular World Responsible Tourism Day, as well as and social media, aviation and hotels programmes. TTG: What emerging trends have you witnessed in the build up to WTM and how has this shaped the exhibition? What will be the key focus for this year’s WTM? We’ve seen a need for more networking events for our exhibitors and buyers to encourage business. A key focus will be the expanded Speed Networking programme this year. Speed Networking has played an important role in the success of WTM for both exhibitors and Buyers’ Club members (previously Meridian Club members), offering both stakeholders increased opportunities to meet new contacts, sign contracts and conclude their deals. WTM 2013 has a whole portfolio of business and networking opportunities across the four days of WTM.
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TTG: Is WTM hoping to expand in the future?
The Middle Eastern region will be bigger than ever with a number of new exhibitors. TTG: How is WTM targeting the MENA market? Are there any prominent attendees at this year’s show from the region? Middle Eastern exhibitors can expect to conduct a great deal of business at WTM 2013. WTM 2012 saw almost 1,600 buyers interested in the Middle East attend the event – a six per cent increase on the year before. Furthermore, the Middle Eastern region will be bigger than ever with a number of new exhibitors including strong participation from both the Iraqi and Iranian private sector and the Yemen Tourism Promotion Board. Jordan, Qatar, Dubai and many more have some exciting news and launches to reveal at WTM 2013, so keep an eye out for these.
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We are welcoming over 200 new exhibitors to World Travel Market this year, with increases in areas such as the Middle East, Asia and travel technology. We also look forward to seeing the likes of Ghana Tourist Board, Grenada Board of Tourism, Planet Hollywood and Ras Al Khaimah Tourism Development Authority back at WTM featuring as returning exhibitors. Travel technology exhibitors and luxury brands will continue to be a big focus for us to ensure that the new areas of WTM – The Travel Tech Show at WTM and A Taste of ILTM at WTM – are a great success. TTG: How has the exhibition industry developed in 2013? Strong, well developed exhibitions like WTM have, in some aspects, benefitted from the global downturn, with an increased need for face-to-face meetings to secure deals and conduct more business. Last year, 310 buyers and 867 exhibitors started negotiations at WTM Speed Networking events. This resulted in $2.8 billion of industry deals being done during the
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event and in the months that followed up until WTM 2013. This is a phenomenal testament to WTM’s role in facilitating business on a truly global scale. TTG: How can technology and social media contribute to the success of an exhibition? Technology is becoming increasingly important to travel companies looking to differentiate their product offerings by presenting superior online services to engage customers in the growing online market. The Travel Tech Show at WTM will feature a number of new exhibitors looking to promote their innovative technology offerings to travel buyers. With social media maturing into an important business tool, it is essential for WTM to stay ahead of the game. The show is hosting a number of sessions taking place over the four days which will offer advice, best practice and case studies into how businesses can profit from social media. We also have the WTM app, which will hopefully add to the whole user experience during the exhibition. The app is designed to enhance your experience before, during and after the event.
REGIONAL ROUND UP
The consummate artisans With intelligent vision and incomparable velocity, the region’s tourism industry soars ever-skywards with meticulous and graceful precision. And even in the face of unforgiving adversity, the destinations within prove they can excel like no other November 1 2013
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REGIONAL ROUND UP BAHRAIN
Calling all leisure and business guests
Al Bander Hotel & Resort is due to promote brand new chalets and cabanas Al Bander Hotel & Resort is set to showcase its newly upgraded chalets and cabanas at this year’s World Travel Market in London. Commenting on the recently refurbished property, general manager, Al Bander Hotel & Resort, Neman Abdallah told TTG: “All the rooms have breathtaking views of the Bahrain Sea, surrounded by a tropical garden
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that invites you to explore where you can enjoy the resort’s luxurious outdoor swimming pool, Jacuzzi, pool bar, private beach, health club, bowling centre, water activities and much more.” Abdallah described the resort as the ultimate getaway in Bahrain, noting that it stands as a landmark in quality, design ase well as comfort.
Upgrading its Anticipating growth standards in golf ooking ahead to 2014 with an ambition to perform even better, chief operating officer, Elite Hospitality Group, Sarosh Aibara will be attending the WTM alongside his team. He informed TTG that a new team in Bahrain’s tourism sector offices was recently appointed with which Elite Hospitality Group is cooperating with to further promote the country as a safe destination, to attract leisure and business travellers and to promote its products. Elite Hospitality Group recently upgraded its services with the addition of new features to its properties, especially, to its F&B offerings. There are also several new hotels in the pipeline, Aibara revealed.
A five-star debut Ramee Group of Hotels, Resorts & Apartments has announced to that it is participating at WTM this year, under the patronage of the Ministry of Culture, Bahrain. The group is using the London show to promote its entrance into the five-
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star hotel segment with its recently launched upscale property in Bahrain, Ramee Grand Hotel & Spa. The hotel is positioned to cater to corporate, family, MICE and business guests. Additionally it is to offer a floor dedicated to the spa covering 2,000m2.
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A number of enhancements have been implemented to align the resort with Troon Golf standards Royal Golf Club, Bahrain has completed a number of enhancements to align itself with Troon Golf standards, according to general manager, Royal Golf Club, Bahrain, DJ Flanders. Flanders also told TTG that the club has implemented a water management system involving ultra-sonics and the introduction of two species of fish to the numerous lakes
on the course in order to improve their water quality. “All of these developments have been made possible by the improved financial performance of the club via the implementation of Troon Golf operational practices,” he continued, adding that Royal Golf Club, Bahrain is set to become an attractive golf travel destination.
REGIONAL ROUND UP BAHRAIN AND CYPRUS
Creating guests for life
Prosperous year anticipated
Thai is the hotel’s new chill-out spot serving light food snacks Following an intense renovation over the past 12 months, The Ritz-Carlton, Bahrain Hotel & Spa, is now boasting a brand new look of its selection of dining venues and pool area. As general manager, The Ritz-Carlton, Bahrain Hotel & Spa, Mark Neukomm explained to TTG, new additions, such as an infinity pool, outdoor Jacuzzi,
and chill-out sunbeds have been included in the hotel’s offerings. Moreover, Italian signature restaurant, Primavera, situated on the first floor, has been redesigned while Overlook, an upscale poolside restaurant, also awaits guests with a fresh new look. Two new dining outlets, Thai and The Ritz Gourmet Lounge, have also been added.
ith an eye on 2014, executive assistant manager, InterContinental Aphrodite Hills Resort Hotel, Kratinos Socratous, will be attending the WTM on the Cyprus Tourism Organisation stand. “We are looking to meet with all of our existing, as well as potential business partners, in order to plan for the summer 2014 season,” he exclusively revealed to TTG, adding that the team is to further promote the recently launched ‘Premier All Inclusive’ package to the travel trade in the UK. “Launched in the summer 2013 season, the ‘Premier All Inclusive’ option, which complements the half board and full board offerings at the InterContinental Aphrodite Hills Resort Hotel, has so far proved to be an overwhelming success, as we look into taking it into the summer 2014 season,” Socratous further informed, expressing optimism for the year ahead as arrival figures from key feeder markets, including the UK, Germany and Russia, continue on an upward trajectory with new flights set to bolster these numbers next summer. The following months will see the release of the ‘All Inclusive Life’ package which, as Socratous explained to TTG, has been designed especially for golfers and includes breakfast, dinner and unlimited drinks daily. “Primarily, the golf business is our traditional source of revenue in the fourth quarter of each year, supported by the MICE and leisure segments,” he elaborated.
Entering an exciting partnership
Cyprotel Laura Beach is soon set to introduce a waterpark
Following a period of renovations, Cyprotel Laura Beach, Paphos, is set to join the Sentido Hotels & Resorts family, which partners with Thomas Cook Group, as of May 1, 2014, and will be introducing a new product in their SplashWorld catalogue. During the six-month stretch, slated to conclude on April 30, 2014, Cyprotel Laura Beach will construct a full size water park within its
premises, which will feature a main body of active water, several waterslide aspects and children’s activity pool, as well as 34 splash points and eight slides. In addition, the hotel will create a new snack bar within the water park area, while a new Italian à la carte restaurant and a new Terrace Bar will also come on board, adding to the two existing food and beverage outlets.
Unparalleled cruise packages on the horizon Farhat International Tours is welcoming all attendees of the World Travel Market to its stand where it will be promoting itself as a one-stop shop for travel agents and clients who wish to book hotels, cruises, Eurail, transfers, car hire and insurance, just to name a few. “Farhat also wants to draw the attention of inbound clients to its tailor-made inbound packages for individuals and groups to Bahrain and the entire Middle East region,” CEO, Farhat International Tours, Mushtak Abdul Gafoor told TTG, explaining that the destination management company offers extremely
competitive cruise vacation packages with expertise in the Middle East, Europe and Asia. “We offer great holiday season cruises and hotel deals. For the upcoming year we plan to create unbeatable value cruise and hotel packages,” Abdul Gafoor further informed TTG. Following a profitable year for the company, with an increase in leisure and business travellers, Gafoor added: “We expect more growth in 2014 for Bahrain due to its richness in culture and heritage, and with major international exhibitions and events already confirmed for the coming year.”
Presenting a refurbished wing Attending WTM, Crowne Plaza Bahrain is set to showcase its hotel refurbishment plan, with the launch of the new products expected in November. “The hotel started the refurbishment plan for one of the hotel wings in June 2013. The newly upgraded rooms are designed with a muted colour palette and
an eclectic mix of stylish modern furniture and rich fabrics where soft silver features are balanced with deep champagne and rich woods, reminiscent of the hotel’s business heritage - but complete with 21st century technology,” noted director of sales and marketing, Crowne Plaza Bahrain, Mona Ibrahim.
Further upgrades include the soft repositioning of the hotel’s health club. “That includes a change in the name to ‘bfit’, plus the logo and the colours of the logo,” explained Ibrahim to TTG. “An extensive upgrade has been carried out in the health club that includes a fresh look and a new massage room.”
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REGIONAL ROUND UP EGYPT
Enticing visitors to the Red Sea
Baron Palace is to offer a rewarding experience for guests Baron Hotels & Resorts Egypt will use the upcoming WTM to attract more business to its hotels, it revealed to TTG. “Our goal is to maintain stronger ties with the tour operators we are dealing with, and establish new relations and channels with the same market for a fruitful future cooperation. Our stand number is AF500 – Egypt,” said area director of sales and marketing, Baron Hotels & Resorts, Monsif Deyab, further explaining that the group’s Baron Resort has recently undergone a $2.7 million revamp to receive new restaurants, a refreshed lobby and reinvented rooms. In addition, the company is preparing to unveil Baron Palace in Sahl Hasheesh on the Red Sea coast, which is to have a 600m white sand private beach, among other facilties. As these will be promoted at the show, Deyab enthused: “We are looking forward to this rewarding experience.”
New top-end suite for Eager to promote VIPs in Cairo Egypt abroad n a bid to better cater to its top-end guests, Fairmont Nile City has recently unveiled its brand new Presidential Suite. Besides having a bedroom, two living rooms, a dining area, kitchenette, office and a room for a butler or secretary, the suite boasts an open concept bathroom with sliding shutters, rain shower and steam room. General manager, Fairmont Nile City, Frank Naboulsi told TTG that the property will promote itself at WTM at the Fairmont Hotels & Resorts booth. “Our primary goal at the exhibition is to send the message that Egypt as a destination is safe and definitely value for money," he further added. “All that the media is showing is contained in a few
Cairo-based Emeco Travel has revealed that its plans for the upcoming WTM span refreshing and reinstating existing relationships, cementing plans for the upcoming season, developing new products and promoting Egypt as a safe destination. Outlining the company's future strategy, president,
The property invites guests to experience its premium service and a new suite streets and will never affect the industry. From where we are coming from, any visitor that comes to Egypt will experience high-end service at a very good rate, so we can say: Egypt – now or never,” Naboulsi concluded.
Emeco Travel, Karim El Minabawy informed TTG: "It is also crucial to get an update from our principals on the overseas markets situation and variations in terms of competition, economy and their market behaviour, as well as what we should expect from these over the coming years.”
Relying on MICE Alexandria’s Sheraton Montazah Hotel is to undergo renovation in mid-2014 is to refresh its furnishing, outlets, meeting facilities, lobby and rooms, as director of PR, Sheraton Montazah Hotel, Azza Al Desouki told TTG. She additionally shared that despite being affected by hindered tourism figures to the city, the hotel performed reasonably well in terms of occupancy and average rates, mainly due to domestic corporate accounts and international conferences that were scheduled in 2013.
Delivering the message of safety Speaking exclusively to TTG about his efforts to reinvigorate the country’s tourism sector, Minister of Tourism, Egypt, Hisham Zaazou reassures of the country’s safety TTG: What is your goal for the upcoming WTM 2013 and what will you promote? My primary goal is to deliver a key message to all participants, assuring them that Egypt welcomes them to enjoy all of its unique tourist resorts in a safe and secured atmosphere and hosted by kind and friendly people. I am looking to promote the Red Sea destinations and the White Med, in addition to Luxor and Aswan which have suffered a lot during the past three years. TTG: What is the latest news from the Ministry? I have been on visits to some countries, including England, Russia, Germany and France, in order to meet with their tourist sector decision makers.
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My main concern is to improve the movement of tourists from these markets to Egypt by explaining to them the actual situation in the country; to assure them that all tourist destinations in Egypt are secure and safe; and that Egypt welcomes all tourists from all over the world. TTG: How are you looking to drive revenue in the last quarter of 2013? I would like to refer to the fact that the revenue achieved by the Egyptian tourism sector during the period between January and August 2013 is $5.3 billion. The Ministry exerts all efforts to increase this during the last quarter of 2013 through implementing its strategy to increase the number of tourists.
As for the upcoming year, we are aiming to regain the normal average for tourism, trying to achieve the 2010 numbers (14.7 million tourists and $12.5 billion in revenue).
REGIONAL ROUND UP IRAN & IRAQ
Raising awareness of hospitality in Iran
The tour operator is to promote the country's attractions and highlight the safety of Iran ran-based tour operator, Cyrus Sahra, specialising in both FIT and group tours, is set to participate at this year’s WTM in London. “I believe that many successful travel agencies come into being after visiting WTM. I am full of optimism for the exhibition, as all evidence gives good news that the storm of Middle East has begun to subside and the favourable calm after the storm is the best time to visit Iran and the region,” managing director, Cyrus Sahra, Cyrus Etemadi told TTG. “I will promote my country, which is well known for its variety of attractions. I will emphasise its kind and hospitable people and its
safety for tourists.” Etemadi further outlined his forecasts for the last quarter of 2013: “I am looking forward to having almost two-times as much revenue in the last quarter of 2013 compared to last year and I think this is due to the calmness of the region compared to this time last year. The number of tourists who visited Iran this September is twice the number of tourists who visited Iran last September (a 100 per cent increase).” The company will be at stand ME102
The number of tourists who visited Iran this September is twice the number of tourists who visited Iran last September.
First Kurdish airline launches flights
The airline is set to fly to Ankara amongst others Zagrosjet, Kurdistan’s first and only carrier, launched its official flights to a number of destinations in the Middle East, Turkey and Europe, which include Amman, Beirut, Stockholm, Ankara,
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Tourism potential identified in Kurdistan
and Adana. November is to mark the first departure of the Airbus A321-200 from Erbil International Airport directly to Ankara, Turkey. Zagrosjet was established in 2005 by Zagros Group and licensed as an Air Carrier by Ministry of Transportation – Iraq in June 2013. Zagrosjet has reported its intention by 2014 to fly to KSA for Umrah and Hajj and to add other destinations in Europe to its routes so as to connect Kurdistan Region and Iraq to the world.
Kurdistan is attracting tourists from all over the world Having recently welcomed the soft opening of what will be the region's first ski resort on Korek Mountain, Kurdistan’s tourism industry is progressing at a steady pace. General manager and major shareholder, Kurdistan Iraq Tours (a division of The Other Iraq Tours), Douglas Layton informed TTG: “Our
company could not be more excited about the prospects for 2014. In the past, most tourism was limited to two seasons – spring and fall. No more. With ski chalets and modern conference centres as well as a government now committed to invest significant resources into the emerging industry, the
business is becoming a yearround proposition. As the first ever inwardly focused tour company in the region we have weathered some difficult times and now it is beginning to pay off.” Layton informed that the Kurdistan General Directorate of Tourism estimates the number of tourists visiting the region will exceed five million over the next two years and the nature of visitors is changing from largely Arab and regional to an international mix. “This year our company has hosted Americans, Britons, Australians, Austrians and Germans, as well as a delegation from Mongolia. This month we hosted 26 Students from the Vienna School of Oriental Studies - the first of many such educationally oriented tours to come,” he told TTG.
Driving revenue with Enhancing facilities weekend packages to feed demand
The hotel offers Weekend Escape packages as well as Business Escape packages Set to be represented at its corporate stand at WTM 2013, Erbil Rotana, Iraq has reported considerable interest its Weekend Escape and Business Escape packages. “This has generated a lot of engagement,” noted general manager, Erbil Rotana, Thomas Touma. “In terms of domestic tourism, mainly coming from Baghdad and Sulaymaniyah, the Weekend Escape package has seen an increase in online bookings and has attracted a lot of families November 1 2013
– given our location and facilities. As for our Business Escape package this has welcomed interest from the incoming business travellers who are interested to explore the city for a day or two during their local weekend. We will continue to focus on key factors and indications by offering customised packages and offers across all market segments such as the domestic/regional travellers during weekends, holidays and sometimes during the week,” he told TTG. ttgmena.com
Providing state-of-the-art hospitality, Divan Erbil, Iraq, is gearing up for various enhancements in 2014. “A state-of-the-art health club and spa will be opened to provide exclusive services to our hotel guests in early 2014. Divan Erbil will also have a large ballroom as well as three other meeting rooms,” shared general manager, Divan Erbil, Gokhan Aykan with TTG. “Our new ballroom and state-of-the-art health club and spa have been under construction. We have been missing out on many group opportunities due to our lack of function space availability. Many of our hotel guests have been using our competitor’s health club and spa. We are expecting to open our new facilities by February 2014.”
We are expecting to open our new facilities by February 2014. Gokhan additionally shared that a branded steak house will be added to the premises which will be connected to a night club. As for trends that Divan Erbil has picked up on, the hotel has noticed a strong demand from the corporate market as long term guests. Divan Erbil is situated on Gulan Street and covers 43,000m² of landscaped grounds. The hotel is only 10 minutes from the airport and the heart of Erbil.
REGIONAL ROUND UP KSA
Introducing a new brand to KSA
Hilton is set to expand its presence in Saudi Arabia
Hilton Worldwide is set to introduce its Hilton Garden Inn brand to Saudi Arabia’s Eastern Province following the signing of an agreement with investor Ali Saad Bin Sultan & Brother Holding Group. The 150-room hotel, which is set to be located in central Al Khobar is scheduled to open by mid-2017. The hotel is planned to be located close to the city’s shopping malls and it is to enjoy easy access to King Fahd International Airport.
Global head, Hilton Garden Inn, Adrian Kurre commented: “We are pleased to add another impressive property to our hotel portfolio and are proud to introduce the brand to the dynamic city of Al Khobar." President – Middle East & Africa, Hilton Worldwide, Rudi Jagersbacher said: “Al Khobar and the wider Dammam region in the Eastern Province is an exciting prospect for the Hilton Worldwide. "The region is enjoying rapid commercial and industrial expansion and if that trend is to continue then the demand for quality hotels will be key to the continued progress and prosperity of the city,” he concluded This signing becomes the fifth Hilton Worldwide pipeline property for Saudi Arabia's Eastern Province.
Increasing Saudi airline connectivity
Expanding its Saudi Arabian footprint Gloria Hotels has revealed exclusively to TTG that the Dubai-based hotel group is set to open two properties in Saudi Arabia in October and November of this year respectively. “Al Fayroz Al Massi Gloria Al Madina will offer comfort and excellent services to the guests and particular attention to families and children,” commented marketing communications executive, Gloria Hotels, Zheni Yaromenok also adding that in 2014 they plan on opening their first property in Abu Dhabi,. Furthermore, Yaromenok confirmed that Gloria Hotels is set to attend the trade show, noting: “WTM 2013 is one of the events where we meet our partners in person, get valuable feedback and develop future business opportunities.”
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ulf Air has added seven additional flights to its existing schedule to Riyadh, KSA to meet the increasing passenger demand.
Acting CEO, Gulf Air, Maher Salman Al Musallam said: “The introduction of additional flights between Riyadh and Bahrain emphasises the importance we at-
Customers from Riyadh now have over 200 weekly connections. The airline has added an extra frequency per day from Bahrain to the Saudi capital, growing the number of weekly flights between the two destinations by seven from 21 to 28. Gulf Air's flight increase will enable passengers to conduct their business between the two cities and return home the same day.
tach to KSA, one of our key markets, and our business strategy to concentrate on high-demand point-to-point routes to ensure our core customer base is served effectively and efficiently. “Customers from Riyadh now have over 200 weekly connections in less than three hours via Bahrain,” he concluded.
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REGIONAL ROUND UP KUWAIT
New MICE facilities in Salwa
The hotel underwent a three-year revamp project Radisson Blu Hotel Kuwait, which reopened after a threeyear redevelopment programme, has added a new MICE venue to the suburb of Salwa – the Dasman Ballroom. With 360m² of space which can comfortably accommodate 200 people, the ballroom can be reconfigured to cater to events of various sizes. “Dasman Ballroom is fully equipped with modern audiovisual and communications equipment, three adjacent meeting rooms and a pre-function area, as well as separate lobby entrance for car access,” explained director, business development, Radisson Blu Hotel Kuwait, Michael Nielsen. The hotel, which was the brand’s first property to open outside of Scandinavia in 1980, also offers other impressive features, such as the glass-encased rooftop Sky Lounge.
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Flying into new Dubai airport azeera Airways was set to have commenced twice-weekly operations to the new Al Maktoum International Airport at Dubai World Central on October 31, 2013 – adding to the existing flights to Dubai International Airport, to ensure better passenger convenience. The new airport is in close proximity to Sports City,
Motor City and the Arabian Ranches, as well as the Jumeirah resort city, famed as Dubai’s tourism, shopping and recreational hub. Vice president, ground operations and product, Jazeera Airways, Ali Fairooz said: “This is great news for all our Dubai weekend travellers. The new airport offers an easy and seamless airport experience."
Evolving Kuwait’s hotel portfolio Operation manager, Kuwait Tourism Services (KTS), Marcelo Nisi informed TTG that in 2014, the country will welcome the addition of 1,150 rooms in the four- and five-star hotel market.
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Appreciating customer loyalty The Regency Kuwait has recently introduced an exclusive loyalty programme in order to award its repeat guests for their continuous support. The scheme rewards them with redeemable points when booking bedrooms and conference and meetings facilities, in addition to making restaurant reservations.
director of sales & marketing, The Regency Kuwait, Russell Loughland. “It is important that the scheme is, firstly, easy to understand and use, secondly, has no limitations, and thirdly, is open to all bookers of hotel services," he further elaborated. "We have achieved this and at the same time intro-
We simply wish to say ‘thank you’. “The continued success of The Regency is very much owed to the loyalty of its corporate supporters. We simply wish to say ‘thank you’ and, as we continue to grow, give something back to that community,” highlighted
duced complete freedom to fly, stay, sail, ski, climb, walk or skate in any country at any time, as long as you have the right number of points. No restrictions, just an appreciative ‘thank you’ from us.”
REGIONAL ROUND UP LEVANT
Leading the way at WTM Ministry of Tourism (MOT), Lebanon, will be participating at WTM in a bid to promote the country as a safe, modern destination offering a large variety of culture, gastronomy, activities and hospitality. Exclusively speaking to TTG, head of public relations, MOT, Lebanon, Rita Chaddad outlined: “Lebanon is considered as a tourism destination for several nationalities and expatriates. Hence, managing
Elevating its status worldwide
the destination is crucial and only successful promotion can entice and attract potential travellers to visit Lebanon. The Ministry of Tourism is responsible for the promotion.” This year, MOT will participate alongside the Lebanese national flag carrier, Middle East Airlines, as well as Le Bristol Hotel and destination management companies Saad Tours, Barakat Travel & Holidays, Nakhal and Rida.
MOT Lebanon will be showcasing the country's appeal at WTM
Alia: Bellevue Hotels is set to expand in the UAE
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mlak Hotels & Tourism Investment has announced its participation at WTM with the aim of creating and raising the awareness of Bellevue Hotels as a rising worldclass, new hospitality provider in the Middle East, according to CEO, Amlak Hotels & Tourism Investment, Naji Alia. With three properties in the region, namely in the UAE, KSA and Jordan, Alia hopes to attract a considerable segment of visitors who are seeking heritage site seeing, leisure, shopping, business or family travel. “Bellevue hotels is striving to introduce world-class hospitality service to its guests through an ambitious development plan, including constant refurbishment of the existing properties in Amman, Dammam as well as Dubai,” he told TTG, further mentioning that the hotel group will be enhancing its presence in the UAE, with more projects in the pipeline.
Heritage of luxury and style Preparing to present its latest products, services and offerings alongside the Ministry of Tourism, Lebanon, at the upcoming WTM, the team at five-star Le Commodore Hotel Beirut also plans on highlighting the country as a leader in hospitality, as director of sales and marketing, Le Commodore Hotel Beirut, Eddy Chahine revealed to TTG. “The primary goal in participating in an exhibition in general and WTM specifically is to attract more business, penetrate new markets and introduce the European and UK market in particular to Lebanon as a destination where they can expand their businesses,” Chahine added that a priority for the hotel and the destination is promoting large conventions, tour
series and historical visits across the country, particularly to Iraq, Jordan, Libya and Syria, for both business and leisure. Revealing the latest developments, Chahine described the property’s new venue, The Ballroom, as stunning and one which reflects elegance with a modern twist.
Le Commodore Hotel Beirut recently launched its new venue, The Ballroom
Exceeding expectations planning to convert the lobby into ‘The Great Room’ concept. In addition, we are about to finalise our studies in order to improve the accessibility to the Dead Sea and create a new area for our guests to enjoy by the sea, and our property in Petra was recently renovated. Finally, our fourth property in Jordan, JW Marriott in Aqaba, is under construction. TTG: What are the main target markets for your properties across the region?
Recently appointed country general manager – Jordan, Marriott Hotels & Resorts, Philip Papadopoulos introduces Ana Mladenovic to a range of exciting developments and plans for the group’s portfolio in the country
TTG: What is your latest news in Jordan? At Amman Marriott, we are planning the complete renovation of Villa Mediterrano and our gym, and we will possibly add a spa to our facilities in Q4 of 2014. Also, as a part of Marriott’s ‘Travel Brilliantly’ worldwide campaign, we are planning to convert our lobby to what we call ‘The Great Room’. At our Dead Sea property, we are also
In Petra it is primarily leisure, and our resort offers the best room product in Petra, breathtaking views and great food and beverage offerings in our three outlets. We also offer the traditional loofah and steam treatments in our spa. In the Dead Sea area, it is both leisure and business. Our eight outlets are extremely popular and our 3,000m² spa offers over 80 signature treatments to rejuvenate our guests body and soul. At the same time, we have just renovated our main ballroom and six breakout rooms to meet the needs of our conference-driven clientele. Marriott Amman is primarily a business hotel and we are at the stage of finalising and implementing changes to its product and service. To read the full interview visit www.ttgmena.com
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REGIONAL ROUND UP NORTH AFRICA
Improving tourism outlooks TTG: What can countries around the world with issues of security do to encourage tourism?
Secretary General, UNWTO, Taleb Rifai discusses exclusively with Naomi Leach how countries around the world can overcome negative perceptions to confidently stride forward and highlight their unique tourism offerings
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There are issues of security in many countries around the world and these are more about perceptions than about reality. Of course, there are places that are more safe than other places, but sometimes perceptions plays a bigger role than the reality on the ground. It is more of an information challenge than a security challenge. Countries could make an environment more secure but to do that, you cannot think of the tourists only. The biggest mistake to make is putting tourists in a secure bubble as this is uncomfortable and insecure. A country that is safe for its citizens will inevitably be safe for its visitors. What kind of experience is it when you have security surrounding tourists? The best security ever for a destination is the mixing of the population with tourists.
Brand to make Algerian entrance
TTG: How can MENA destinations such as Egypt and other North African countries overcome recent challenges? In the MENA region things are not easy. When the storm passes by, sometimes you just have to bow your head and let it pass. You have to accept the fact that tourism is going to be affected by instability and uncertainty. But this doesn’t mean that instability and uncertainty are endless. The region’s ability to bounce back is tremendous. It will continue to be affected and its going to continue to beat back and forth, but tourism will not disappear and it will come back when the time is right. Egypt for example has the culture, the tradition, the infrastructure – this is not going away. Now are the difficult times so this will come later. Egypt has the physical, human and cultural infrastructure, they know how to deal with visitors and this will not go away with a few disturbances.
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The new hotel will mark Carlson Rezidor’s arrival in Algeria nderlining the importance of Africa as a key development market for Carlson Rezidor, the company has announced its first project in Algeria, the Radisson Blu Hotel, Algiers Hydra. Featuring 138 guest rooms, the upscale Radisson Blu Hotel, Algiers Hydra is scheduled to open in Q1 2015. The property is due to be located in the Hydra Commune, less than 20km from Algiers’ international airport. Commenting on the announcement, president, Rezidor, Wolfgang Neumann said: “We are delighted to arrive in Algeria – a country with considerable growth potential where we aim to further strengthen the presence of our core brands, Radisson Blu and Park Inn by Radisson.” The hotel is expected to feature an all-day dining restaurant, a lobby bar and meeting, conference and gym facilities.
REGIONAL ROUND UP NORTH AFRICA
Continued expansion across the region
Strategy of diversification
olden Tulip is to appear under the Golden Tulip, Tulip Inn and Royal Tulip brands within the tourism office stand of each country at WTM in a bid to encourage tourism to every destination in which they operate. “We are planning to boost the demand and tourism by promoting the destinations of our different hotels over the MENA region and creating awareness. Our presence in most of the countries and cities of the MENA region will be our line of approach through cross selling and by working together with the tourism office of each country to boost tourism,” explained director of operations - MENA, Golden Tulip, Paul Diab to TTG.
TTG: How is tourism in Tunisia? Tunisia is going through a special period in her history and we are now in the transition period in which we are getting some brand new events. We are all doing our best with the right communication programme to keep figures on target. TTG: What do you think are Tunisia’s unique tourism strengths? Golf, desert and wellness tourism.
We are planning to boost the demand and tourism. In addition to highlighting the recent opening of Royal Tulip Alexandria and existing properties in Lebanon and Iraq, Golden Tulip is planning two more Algerian openings in Oran and Bishkek before the end of 2013. In 2014, the company is to focus on promoting domestic packages.
TTG: Are you focusing on any major feeder markets? Our main traditional feeder markets are the UK and Germany (for golf) and Russia, particularly for wellness.
Minister of Tourism for Tunisia, Jamel Gamra speaks to Naomi Leach about how the country is highlighting its tourism strengths and how it intends to diversify its product offering
TTG: What challenges has the tourism industry faced? How are you overcoming them? Not one of our tourists has been
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attacked or involved in any incidents during this period. The tourism sector itself hasn’t been affected negatively. We want to show that it's still the same and tourism is very safe. TTG: What will be your tourism strategy for the future? Our vision for tourism for the next 10 years is to diversify product offerings. It's currently based on beaches but we have a variety of wellness, golf, archaeology and sports attractions, and would now like to develop these specialities and promote them. We’d like to diversify hotels and accommodation offerings such as introducing small hotels, rural houses, and similar. Additionally, we’d like to diversify our markets. With regard to targeting MENA, this is a very special market and it needs a special product with malls, shopping and special accommodation. Investment in tourism from Qatar, KSA and the UAE is important.
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REGIONAL ROUND UP OMAN
Bolstering Salalah’s touristic products
A strategic 2014 hangri-La Barr Al Jissah will be exhibiting at Oman Ministry of Tourism & Industry’s booth at WTM this year, with a plan to discuss tactical promotions over the next six months with key partners, network with existing customers as well as explore new markets, according to director of sales and marketing, Shangri-La Barr Al Jissah, Lori-Jean Collins. In addition, Collins explained that over the remaining months of 2013, the unique offers targeted at families and those seeking weekend escapes and spa packages are still ongoing, and will trickle into 2014, ensuring that offerings stay up to date. During the year a more vigilant pricing strategy will be looked at as well.
The hotel maintains appeal both locally and internationally The key focus for Salalah Marriott Resort at this year’s WTM will be to further boost awareness of Oman, according to director of sales and marketing, Salalah Marriott Resort, Ashraf Eid, who told TTG that this will be carried out by attracting tourist groups from abroad and maintaining the appeal to families residing in the GCC. Elaborating on the incentives behind these strategies,
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Eid clarified that this is set to stabilise the brand within the market, grow occupany and increase the average room rate of the hotel. “We are looking to strengthen our relationships with the local and international travel communities through a stronger cooperation with all the local destination management companies and international tour operators,” he concluded.
Reaching out to corporate clientele
Park Inn by Radisson Muscat has revamped its MICE portfolio
An icon of culture Royal Opera House Muscat (ROHM), having successfully opened its doors to the public in September, is offering locals and visitors to Oman a chance to enjoy an array of musical performances, whilst simultaneously providing other facilities. "As part of the opera house
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complex, we have the luxury shopping mall, Opera Galleria, restaurants, a spa and a salon,” director general manager, ROHM, Christina Scheppelmann told TTG. “We believe that ROHM has added an international, cultural and architectural icon to Oman,” she concluded.
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In a bid to cope with growing demands and requests, the 175-room Park Inn by Radisson Muscat recently received a revamp to its conference and banqueting facilities. Venues Red, Yellow and Green have all been expanded to accommodate larger groups while the banqueting menus have also been given a facelift, offering guests a fresh choice of food options suitable for any type of
meeting and event. “Our meeting and events facilities are one of our key factors at the moment in our hotel. In addition, we train our staff to provide the very best customer service that guests will remember throughout their events, and this is what separates us from the others,” commented general manager, Park Inn by Radisson Muscat, Rabih Zein.
REGIONAL ROUND UP OMAN & PALESTINE
Preparing for local portfolio expansion
New facilities to gratify guests
team of two representatives of InterContinental Hotel Group (IHG) hotels in Oman is heading to London’s WTM in a bid to create awareness about Oman as a destination, meet existing and potential partners and clients and network with other participants and attendees. They are expected to exhibit at the stand ME500.
IHG plans to open three new hotels in Oman by 2017. As director of sales & marketing, InterContinental Muscat, Dorien Smit informed TTG, IHG is due to significantly expand its presence in the country with several new properties: Holiday Inn Muscat al Seeb, set to open in Q1 of 2014; Crowne Plaza Muscat Oman Convention and Exhibition Centre (OCEC), slated for December 2016; and InterContinental Muscat Hills Golf Resort & Spa, scheduled to open in Q4 of 2017. As for the existing InterContinental Muscat, in 2014, the hotel will be focusing on leisure and meetings business, and will continue to attract travellers from key feeder markets such as the UK, France, Germany and the GCC.
The hotel’s rooms were upgraded for a better experience Ramada Muscat Hotel will be exhibiting alongside Oman’s Ministry of Tourism at the ME500 stand during WTM, where it is due to attract wholesalers, DMCs and online travel companies. Director of sales & marketing, Ramada Muscat Hotel, Allwyn Noronha shared with TTG that the hotel has upgraded all of its rooms and facilities, and has added a new sports lounge and changed the concept of its restaurant. Also, it has adopted an executive lounge and a new spa to better serve its business traveller and spa-goers. “These changes are done so that our guests enjoy a better experience and come back to us when visiting the city,” explained Noronha, confirming that in the upcoming year, the property will continue to welcome small groups, families, corporate travellers and regional holiday makers.
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Palestine sees growth in tourist visits Palestinian Central Bureau of Statistics has recently revealed that during the first half of 2013, tourist sites in the West Bank saw around 2.6 million visits (1.4 million by inbound visitors and 1.2 million by domestic visitors) – 13 per cent more than in 2012. According to the statistics, the Bethlehem Governorate (47 per cent) received the most inbound visits, followed by the Jericho and Al Aghwar governorate (29 per cent), Jenin (10 per cent) and Hebron (eight per cent). Inbound visitors mainly included Palestinians residing in Israel (31 per cent), as well as travellers from Russia (19 per cent), the US (six per cent) and Poland (five per cent). Visitors from Italy, India, Germany and Indonesia accounted for three per cent each.
VISITORS DURING H1 2013 During the period, a total of 274,000 hotel guests spent 656,000 nights in hotels in the West Bank (46 per cent), Jerusalem (32 per cent), the middle of the West Bank (17 per cent) and the north of West Bank (five per cent). Source: Palestinian Central Bureau of Statistics
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REGIONAL ROUND UP QATAR
Promoting a techsavvy outlook
Enhancing appeal in the Qatari capital oha Marriott Hotel has confirmed its participation at WTM, where it plans to promote Qatar as a business and leisure destination.
The reinvented rooms offer several energy-saving features Radisson Blu Hotel, Doha is heading to London to join its corporate stand (GV235) with an aim to promote its 324 newly refurbished rooms, see existing clients and meet new ones. Reinvented guestrooms now feature several energysaving features such as LED lighting and energy saving sockets; media panels to enable guests to link to Bluetooth technology; IPTV solution/telephony and a WiFi access point for each room. “Now that we have our renovated rooms back and a full inventory, we hope to see a drive in revenue,” commented director of sales, Radisson Blu Hotel, Doha, Ian Lilly, adding that the hotel is also soon to start the refurbishment of its key F&B outlets, which are to be unveiled in 2014.
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airport, making it an ideal stopover destination for people travelling to the Far East and Asia. We are also promoting day use rates for our property, so even
Doha Marriott is positioning itself as an ideal haven for stopover passengers. In addition, PR and marketing communications manager, Doha Marriott Hotel, Katie Roberts revealed to TTG that the hotel is due to promote its offerings for those using the city as a stopover hub: “The airport is expanding and we are situated very close to the
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Relying on its acclaimed excellence
guests that have only a few hours between flights, can make use of our facilities.” She confirmed that the hotel has recently launched a new brunch concept and is looking to further push its F&B outlets until the end of the year, in addition to hosting more outdoor events.
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The hotel has received a number of high profile accolades in 2013 Looking to network with buyers and target the corporate and MICE segment, Wyndham Grand Regency Doha is due to exhibit at WTM at the Qatar Tourism Authority’s stand. Director of sales & marketing, Wyndham Grand Regency Doha, Tarek Shehata revealed to TTG the property’s plans for 2014, which span a strengthened focus on the GCC market, as well as market penetration through visits and attractive promotions. For a better guest experience, the hotel is upgrading its lobby, reception and Chopsticks Restaurant, to be unveiled before the end of the year. The hotel earned several accolades this year, including ‘Qatar’s Leading Conference Hotel’ at World Travel Awards; ‘Certificate of Excellence 2013’ by TripAdvisor; ‘Best Spa’ Platinum award at MENA Travel Awards 2013; and more.
REGIONAL ROUND UP QATAR
Welcoming visitors to Bolstering Qatar’s Wakra in 2015 image worldwide
The four-star hotel is due to open in mid-2015
UAE-based Ti’me Hotels Management has announced its entry into Qatar with a new 114-room four-star hotel located in Wakra, close to Doha, slated for mid-2015. Ti’me Rako Hotel is to feature two restaurants; a banquet space for 500 people a gym; rooftop swimming pool; and sauna, complemented by male and female treatment rooms, several retail outlets and a 460m² pent-
house suite. “Wakra is a key destination for Doha’s expanding maritime sector with its strategic location close to the new under-construction container port which will replace the existing Doha Port upon completion of phase one in early 2016. This will place us in prime position to capture port-related business,” said CEO, Ti’me Hotels, Mohamed Awadalla.
ome-grown global luxury hotel owner, developer and operator, Katara Hospitality is set to exhibit at WTM at the ME100 stand, where it is due to represent Qatar as a destination alongside Qatar Tourism Authority and the Doha-based hotels from its portfolio: The Ritz-Carlton, Doha; Sharq Village & Spa; Sheraton Doha Resort & Convention Hotel; Doha Marriott Hotel; Mövenpick Hotel Doha; Somerset West Bay Doha; and Sealine Beach Resort. The company has numerous exciting developments planned, both at home and abroad, as CEO, Katara Hospitality, Hamad Abdulla Al-Mulla revealed to TTG. Later this year, the company is to start the development of Katara Towers in the Marina District of Lusail City, a hospitality complex that is due to house a five-star hotel, a six-star hotel and luxurious apartments. Set to open in early 2017, the complex will also offer a man-made satellite beach-front island which is planned to house extensive leisure facilities, F&B outlets and waterparks, set within the sun-protected garden environment. As for the group's developments abroad, it is expected to open the newly renovated Excelsior Hotel Gallia Milan – one of its flagship international investments - in Italy by mid-2014. The upcoming year is also set to see the unveiling of The Peninsula Paris, a luxurious hotel located in the prestigious 16th arondissment.
Strengthening its MICE portfolio InterContinental Doha The City has recently introduced the versatile Al Jawhara Ballroom to its facilities portfolio, in a bid to better cater to the burgeoning MICE industry in Doha. The ballroom can fit up to 950 people in a theatre-style configuration; 500 classroom style; 1,000 for a reception; 700 banquet-style; and 190 for a boardroomstyle meeting. For smaller events, this expansive space can be divided into three separate rooms for events of up to 294, 263 and 336 guests respectively. Al Jawhara Ballroom is equipped with the latest audio and visual technology, including high-speed Internet access, microphones, a builtin projector, laser pointer, spider phone and much more. Event organisers and
The ballroom can be divided into three separate rooms
delegates are additionally offered a special entrance from outside the hotel, a changing room and a makeup and hair area, as well as valet parking, abaya racks upon request and similar, for better convenience.
Making a prestigious Doha arrival Morgans Hotel Group (Morgans) has entered into a new hotel management agreement for a Mondrian hotel in Doha, Qatar that is currently under construction and is expected to open in 2014. The 265 key hotel is located in the West Bay Lagoon, a prestigious and flourishing neighbourhood of Doha, and is planned to feature multiple restaurants and bars with both international and regional cuisine including an indoor/outdoor rooftop pool bar; extensive banqueting and meeting venues; a top-of-the-line spa; and other luxurious amenities. Already host to numerous high profile athletic and cultural events, Qatar’s win-
opportunities. The developer is creating a spectacular hotel that we will be delighted to include in our collection. We are pleased to have been selected to manage the property over multiple other contenders," commented president, Morgans Hotel Group, Marc Gordon . He added: "This agreement is another example of the international appeal of our brand, and every indication is that Doha will be a launching pad for further growth for us in the region. It is also consistent with our asset-light strategy of entering into long-term management contracts that expand our brands and leverage our strong marketing and management capabilities.”
Every indication is that Doha will be a launching pad for further growth for us in the region. ning bid for the 2022 World Cup is expected to fuel further development in the country as well as increased tourism and global recognition. “Doha is a vibrant place with an impressive array of commercial and leisure attractions along with incredible growth
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In addition to operating the Middle Eastern property, Morgans also recently announced management agreements for three new hotels in Cabo San Lucas, Mexico; coastal Turkey; and New York City. Both the Turkey and Cabo properties will be branded with the Delano name.
INTERVIEW QATAR
HIA has been designed to immerse all passengers in a world of unparalleled luxury and comfort.
Propelling Qatar to the very top CEO, Qatar Airways, Akbar Al Baker shares with Ana Mladenovic the latest news from Doha International Airport, explaining how the upcoming Hamad International Airport is poised to cement Qatar’s position as MENA’s leading aviation hub TTG: Which factors have propelled Doha International Airport to its current status as one of the region’s leading hubs? These are exciting times for Doha International Airport (DIA). In recent years, DIA has grown into a prime global airport hub with over 35 international airlines serving key business and leisure cities across the world. At present, over 75 per cent of DIA passengers are connecting passengers owing to several factors. The first is Qatar’s strategic location en route to the world’s busiest travel destinations around Middle East, Asia and Europe. One third of the world’s population live within a four-hour flight from Doha and two-thirds
of the population within an eight-hour flight, making DIA an easily accessible airport and transfer hub. Secondly, Qatar Airways, the country’s award-winning national carrier and one of the world’s fastest growing airlines, now flies to more than 130 key business and leisure destinations across Europe, the Middle East, Africa, Asia Pacific and the Americas, with plans to add 12 new destinations every year over the next five years. The airline’s recent alliance with oneworld, the world’s most prestigious airline alliance, which came into effect on October 30 this year, also has significant impact for DIA. It will add 21 destinations and five countries to the oneworld map, but more significantly – it November 1 2013
check-in counters spread across five islands. Passengers will also experience a much quicker immigration clearance process as the new airport has 34 passport control counters and 12 e-gates, with an additional six passport control counters and three e-gates for Qatar Airways first class passengers, and 10 passport control and five e-gates for Qatar Airways business class passengers. With such extensive facilities, the new airport will address the long queues and waiting times that passengers often face at the current airport. HIA will have the capacity to handle an incredible 8,700 passengers per hour. TTG: How will HIA further elevate its passenger experience?
will substantially strengthen oneworld’s customer offering by providing superior routing alternatives across many hundreds of cities, particularly between Asia and Africa and between Asia and Latin America. Additionally, as one of the world’s fastest growing economies, Qatar is increasingly becoming a key commercial hub, attracting business professionals from all over the world. These factors have been instrumental in DIA’s rapid expansion. The airport is currently operating at maximum capacity. At present, it handles more than 21.1 million passengers a year and has had to undergo dramatic changes over the past three years, virtually doubling in size to cope with the huge demand for air travel to and from Qatar.
HIA is due to overcome the challenge of the boarding and disembarking process. While the airport will still maintain the use of buses to shuttle passengers to and from their aircrafts, these will be greatly minimised. Passengers will be pleased to learn that despite the size of the new airport, a range of measures have been put in place to provide speedy access between gates for ease of transfer. These include travelators (moving sidewalks), buggies and the Automated People Mover that moves between the north and south nodes at an average speed of 20km per hour and a round trip time of approximately four minutes.
TTG: What is the future of DIA?
The opening of HIA next year will not only revolutionise the concept of airport retail but also generate a multitude of new opportunities to introduce services that greatly enhance the passenger experience within the terminal, while generating new revenue streams. HIA is an ideal example of an airport purpose-built for transfer passengers, which make up over 75 per cent of the passenger profile. Featuring an extensive range of premium and bespoke services, HIA has been designed to immerse all passengers in a world of unparalleled luxury and comfort. Technology will play an integral role in effectively communicating with passengers and to make the retail proposition more welcoming, entertaining and user-friendly. In terms of retail, HIA will take premium shopping and dining to a whole new level with a range of innovative retail concepts. Spread across 25,000m², HIA’s retail and F&B offering, which include top of the range designer brands, will tantalise even the most discerning customers and provide them with truly satisfying airport retail and dining experiences. Furthermore, passengers pressed for time can also enjoy the exciting duty free shopping at HIA with 623m² of Express Duty Free stores located in five different areas of the airport. HIA will also revolutionise transits and transfers, with two 100-room luxury transit hotels to offer passengers an opportunity to relax, refresh and rejuvenate themselves inbetween flights. In addition, passengers will have the opportunity to indulge in resort quality facilities such as squash courts, a swimming pool and five-star spa.
DIA’s expansion can literally be mapped against Qatar’s continued economic growth and development. With major infrastructure improvements taking place in the country, as well as the continuous growth of Qatar Airways, passenger numbers are projected to rise by seven per cent in 2013 to 22.6 million. To cope with the ever-increasing passenger traffic, DIA invested significantly in infrastructure improvements, including additional check-in gates, more aircraft parking bays and expanded terminal facilities to provide passengers with a comfortable, safe and enjoyable travel experience. These infrastructure expansions have enabled it to cope with increased passenger traffic, but the fact is, the airport is still operating beyond capacity. However, these challenges will be overcome once Hamad International Airport (HIA) becomes operational as it will have an initial capacity of 30 million passengers and 50 million upon full completion by 2015 and beyond. TTG: How are the works at HIA progressing? With these significant targets to look forward to, the focus now is on finalising all aspects of the airport from operations to runway, transportation, security, facilities, services and retail and hospitality. HIA’s Passenger Terminal Complex spans over 600,000m² and has been designed to offer passengers a seamless, hassle-free experience from check-in and transfers to boarding. It features 138 state-of-the-art ttgmena.com
TTG: How will HIA diversify its revenue streams?
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REGIONAL ROUND UP QATAR
Authentic boutique experience unveiled Souq Waqif Boutique Hotels (SWBH) has recently launched the sixth of the seven properties planned for delivery in 2013 – the five-star Al Bidda Boutique Hotel, located in the Souq Waqif shopping area. The luxurious property features 19 rooms and 13 suites (including Doha’s first duplex facilities), designed to blend rich Qatari heritage influences with modern technology. Complimentary WiFi is available throughout all of the premises, which are also wheelchair-friendly. Several F&B outlets are available, including a restaurant, coffee shop and a bakery, with an Italian restaurant due to open soon. “We are delighted to announce the launch of an additional member to the collection under the SWBH
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The resort is unique in terms of its offerings in the emirater brand. Al Bidda truly manages to blend the traditional theme with high-class contemporary luxury. Known for its unique yet traditional Qatari décor and ambience, we are confident that Al Bidda will offer our guests a new, truly exceptional fivestar hospitality experience,” commented group sales and marketing director, SWBH, Abdo Kayali.
Embracing premium travel trade stakeholders atar is set to welcome the international luxury travel trade to its peninusula as Seren Event Management Company (SerenEMC) has announced that its inaugural Middle East Luxury Travel Show (MELTS) – a platform dedicated to bringing the unique allure of the Middle East closer to savvy international clientele – is due to take place in Doha from February 16-19, 2014. Managing director, SerenEMC, Alexandra North enthused: “MELTS has been designed to motivate and support the progression of the luxury travel and tourism industry in the Middle East by creating outstanding opportunities for communication, heightened exposure and knowledge enrichment on a regional and international level. "Qatar's Vision 2030 embraces a synergistic philosophy in this respect, and with its world class infrastructure, devotion to excellence and provision of outstanding experiences, the country will undoubtedly make the perfect host for this debut edition." As North further shared with TTG, the
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Hosted buyers are showing significant interest in Qatar as a destination
announcement of the host destination has caused a lot of enthusiasm from the hosted buyers. "Qatar is currently under the spotlight for its sporting and meeting capabilities, as well as its international drive for tourism prowess, and this has fuelled their significant interest in the destination. Upon naming the host destination of Qatar,
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there was a notable surge in interest globally from the buyer segment. They are immensely enthusiastic about experiencing, first-hand, the magic of Qatar." The event is due to consist of an Opening Enrichment Conference, three days of pre-arranged meeting and three bespoke evenings of networking in some of Qatar’s most magnificent venues.
REGIONAL ROUND UP UAE
Taking proactive steps TTG: What will be your primary goal at the WTM London? Several new tourism projects have been unveiled and many others are in the pipeline. We are therefore looking forward to showcasing Sharjah more proactively and creatively in London. As for our target audience, Europe happens to be one of our key, strategic tourism feeder markets. TTG: What were the main challenges in 2013?
Chairman, Sharjah Commerce and Tourism Development Authority, HE Mohamed Ali Al Noman exclusively shared with TTG the importance of seizing every opportunity to advance the emirate's thriving international tourism appeal. To read the full interview visit www.ttgmena.com
Our challenge remains making the most of the myriad of opportunities unfolding in the tourism sector. With more and more international visitors, especially visitors from the neighbouring Gulf and Arab states and Europe, heading to the UAE and Sharjah in increasing numbers, these opportunities are only set to grow further. We must exploit this potential and tap into these huge markets.
This is precisely why the authority has been constantly working to boost Sharjah’s presence in international markets, especially Europe and Asia, and has been reaching out to new and emerging markets by promoting the emirate via global platforms such as the WTM London. Besides, there has been a steady growth in the number of international visitors to Sharjah. Last year, the number stood at 1.7 million and this year the number is on track to be even higher. TTG: How will you drive revenue over the remaining months? The last quarter is the most critical phase for us as the emirate gets ready to host the Sharjah Water Festival and the UIM H20 Sharjah Grand Prix. This is the period when we also prepare for the Sharjah Light Festival, the other big event hosted by the SCTDA in February.
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Positive outlook for final months
2013 has been one of the best years for the Ajman-based hotel amada Hotel & Suites Ajman is to participate under the umbrella of Ajman Tourism Development Department at WTM 2013 according to its general manager, Iftikhar Hamdani, who confirmed that this is the first time that Ajman will be having an individual stand at the show. Speaking exclusively to TTG regarding the promotional initiatives which the delegation will be implementing at the event, Hamdani said: “Our participation this year will be a different experience and we are excited to promote not only our two properties, Ramada Hotel & Suites Ajman and Ramada Beach Hotel Ajman, but the destination as well. We will target MICE business, group business and pilgrim stops for tourists. Describing 2013 as one of the best years for the company, Hamdani anticipates occupancy levels of 96 per cent for the remaining months of 2013.
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REGIONAL ROUND UP UAE
Attracting interest Anantara Dubai The Palm Resort & Spa plans to use this year's WTM in London to generate awareness of its opening and boost general product knowledge. “The resort is truly unique, so we’re really looking forward to presenting it to all our stand visitors and highlighting all the fantastic facilities and features it has to offer. We will be meeting
with key tour operators from the UK and promoting all our special offers for 2014,” enthused regional director of sales and marketing, Anantara Hotels, Resorts & Spas, David Garner to TTG. In 2014, Garner’s team is expected to promote the resort across the MENA region, Europe, Russia and China, with a main focus on leisure and incentives.
Expanding its reach across the continent
Inviting Europeans
ubai-based Auris Hotels revealed to TTG that it has added three new hotels to its international portfolio – Auris Lodge Sohar, in Oman; Auris Alfanar in Jeddah, KSA; and Auris Burj Alnoor in Khartoum, Sudan. The company is presenting its enlarged hotel collection via road shows across GCC, Asia and Europe. Founder, Auris Hotels, Hatem Gasmi shared his outlook for 2014: “We are looking forward to a great year because the brand is now already well recognised in the market. We will also continue participating in regional and international travel trade exhibitions and road shows to gain more exposure, and we are additionally looking into international partnerships with other brands for marketing and exposure purposes.” He further explained that his company operates according to a ‘freedom of choice’ concept, offering guests a variety of properties, ranging from boutique to five-star.
Ramada Downtown Dubai is attending WTM in London as a trade visitor, with the aim of attracting increased business from Europe. “We will be promoting our luxury suites to the European market, with a focus on gaining more clientele from Central and Eastern Europe,” general manager, Ramada Downtown Dubai, Wael El Behi told TTG. He also revealed that the hotel has a new website and will soon offer an Arabic-language version.
We are looking forward to a great year because the brand is now already well recognised in the market.
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Introducing new properties to the world
The Tower will offer 222 hotel apartments of varying sizes For the Ras Al Khaimah (RAK)-based Bin Majid Hotels & Resorts, WTM is a ‘must attend’ event as its director of sales and marketing, Mahmoud Saffarini reported to TTG, explaining that his team plans to strengthen relationships and present their latest promotions and packages. “We will also meet with potential business partners to introduce our existing and new properties in Abu Dhabi, as well as promote RAK as a tourist destination,” said Saffarini. The company recently unveiled The Tower in Abu Dhabi featuring 222 hotel apartments of varying sizes, with designated rooms for physically impaired guests and connecting rooms for families, plus other facilities. Another ongoing project is Santorini at Marjan Island; the first man-made island project in RAK, which will offer 265 rooms and suites, ideal for business and leisure guests.
REGIONAL ROUND UP UAE
Elevating its guest experience
Reinvented at WTM
Showcasing diverse UAE properties
Grand Millennium Dubai is to take part at this years’ WTM, where it will promote its newly refurbished hotel tower and the reinvented ballroom, bars and more. “Although the hotel is only five years old, we are always keen on staying ahead of ourselves when it comes to offering our existing and new guests an immaculate level of service within a hospitable and distinguished setting,” general manager, Grand Millennium Dubai, Peter Mansourian exclusively told TTG. “Additionally, we are planning more phased refurbishments and ‘face lifts’ of some other areas within the hotel.” The resort is soon to be fully equipped with WiFi
The resort unveiled a new beach bar that can also act as a venue
Iberotel Miramar Al Aqah Beach Resort will use WTM to promote its facilities, which are currently being upgraded. As general manager, Iberotel Miramar Al Aqah Beach Resort, Ashraf Helmy revealed to TTG, the resort is currently building a new, versatile ballroom, divisible into three smaller rooms and complemented by two break-out rooms. To further enhance the guest experience, the property is also introducing WiFi throughout its premises, as well as softly renovating all rooms. “We are working on being the preferred family and leisure resort in the UAE,” said Helmy. Content with this year’s business performance, Helmy expressed confidence for 2014: “Next year will be successful as well, because we will have the largest meeting room in the area and we will be able to accept huge events.”
Radisson Blu Resort Fujairah and Radisson Royal Hotel Dubai will be exhibiting at WTM 2013 as a part of the Fujairah stand, ME501, as cluster director of sales and marketing, Hazem Aouad informed TTG. The teams from both properties are planning to meet with existing and potential buyers at the London show to promote their strengthened service and facilities. Radisson Blu Resort Fujairah
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Promoting Fujairah espite not attending the World Travel Market this year, Concorde by Mourouj Fujairah is eager to promote Fujairah as a destination, as its general manager, Mohamed Fekry exclusively informed TTG. “The emirate has a unique and strategic location, with its picturesque mountains and beaches,” he noted. “Concorde by Mourouj Fujairah has been selected as the official hotel in Fujairah to host the stay of the participants of FIFA U-17 World Cup,” Fekry enthused, adding that he is expecting good occupancy rates throughout the last months of the year.
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has recently unveiled a new beach bar, which can serve as an events venue upon request, while its sister property in Dubai boasts a new head chef at ICHO, its Japanese restaurant – the highest in the city. “We are diversifying our business mix and trying to get a good blend of business and leisure from different markets and ensure maximum exposure," Aouad confirmed.
REGIONAL ROUND UP UAE & YEMEN
Inspiring tourism progression
Director, Ras Al Khaimah Tourism Development Authority, Khalid Motik shares with TTG the latest news from the emirate’s tourism sector
The major investments in Ras Al Khaimah’s tourism sector are coming to fruition this year with projects such as Al Marjan Island – the first man-made island project to
be developed within Ras Al Khaimah – which is worth over $1.8 billion. The first hotels on this cluster of five coral-shaped islands will open in early 2014, marking a new milestone for the emirate’s tourism sector. The hotels opening on Al Marjan Island are the 657key Rixos Bab Al Bahr Resort, which will be the largest all-inclusive resort of this magnitude in the UAE; the 315-room Marjan Island Resort & Spa; the 265-room Santorini Hotel, a part of The Bin Majid Group; and the 484-key DoubleTree by Hilton Resort & Spa, Marjan Island. One of the highlights of RAK is the Waldorf Astoria which opened this August. To read the full interview visit www.ttgmena.com
Committed to its valued guests Exhibiting alongside other Rotana-branded properties at WTM in London will be Towers Rotana, Dubai, which is due to promote a number of its upgraded facilities. General manager, Towers Rotana, Mrad El Khoury revealed exclusively to TTG that the property now has redesigned rooms, a renovated main kitchen, refurbished elevators and a redesigned
business centre, while 42 of its apartments are soon to be unveiled with a new look. “Innovation is a key driver for a positive business growth and for this reason Towers Rotana is always ahead of the competition,” El Khoury added. He stressed that both the property’s F&B offers and room packages reflect its committment to its guests.
Towers Rotana Dubai welcomes guests with renovated rooms, as well as other enhanced facilities
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Putting Yemen back on the tourism map emen Tourism Promotion Board (YTPB) is heading to WTM to promote Yemen under the slogan ‘One country…many destinations’. Marketing director, YTPB, Yasmin Alhamdani outlined to TTG that after the political unrest that the country has been facing over the past years, it returns to tourism marketing with strong hope and recharged determination to attract visitors. At the show, her team plans to promote
We would like to invite all interested investors to invest in Yemen. the country; correct the perceptions regarding safety; alter the negative travel advice in place against travelling to Yemen; and re-establish links with British tour operators. “Yemen is a virgin opportunity for investors with many projects to be invested in different fields including the tourism industry, oil, gas and similar. We would like to invite all interested investors to invest in Yemen,” she enthused.
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PEOPLE ON THE MOVE
GENERAL MANAGER
GENERAL MANAGER
General manager
Torsten Obermann has been appointed as general manager of JA Oasis Beach Tower. In his new role he will take charge of the operation of the hotel and will be instrumental in the development of its long-term strategic direction. Obermann, a German national, has been with JA Resorts & Hotels for four years, formerly working as executive assistant manager of rooms for the JA Jebel Ali Golf Resort before moving to JA Oasis Beach Tower as resident manager in 2012.
Otto Kurzendorfer has been appointed as general manager at JA Ocean View Hotel. As general manager of the newly opened 338-room hotel, he will focus on building on the property’s initial successes. Kurzendorfer, also a German native, comes from a food and beverage background with experience across all departments, and a 24-year career with positions in the Bahamas, Germany, the Seychelles, Syria, Qatar, the UK and China.
JA resorts & hotels
Khaled Gad Elmawla has been appointed as general manager for Amadeus in Egypt. With his 25 years of experience, he has been tasked with spearheading the overall growth of Amadeus Egypt, to further leverage Amadeus’ partnership with EgyptAir, strengthen relationships and enhance product delivery capabilities with a view to increasing the company’s foothold and reinforcing its position as a leading technology solutions provider.
tarek aouini
HOTEL MANAGER
EMIRATES GRAND HOTEL
Khaled Gad Elmawla
Amadeus Egypt
Otto Kurzendorfer
Torsten Obermann
Emirates Grand Hotel has appointed Tarek Aouini, a Tunisian national, as hotel manager. Aouini is now responsible for the overall strategic planning, setting and achieving of sales targets, and keeping up-to-date with promotions and hotel pricing. His tasks include overseeing all hotel departments, managing financial plans, establishing an effective communication scheme of the entire team and directing operations.
If you have recently been promoted or appointed key staff, please contact us...
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DIRECTOR OF MARKETING
Sofitel Historical Hotels in Egypt appointed Lamia Assem as director of marketing. In her new position, Assem will be in charge of the marketing communications, public relations and e-commerce of the four Sofitel Legendary Hotels for Upper Egypt and Alexandria: Sofitel Legend Old Cataract Aswan, Sofitel Winter Palace Luxor, Pavillon Winter Luxor and Sofitel Cecil Alexandria. She previously worked at Marriott Red Sea Resorts in Sharm El Sheikh, Hurghada and Taba.
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GENERAL MANAGER
Sofitel Legend Old Cataract Aswan announced the appointment of Jules-Henri Edouard as general manager. Edouard will be accountable for the overall well-being of the property, focusing on key issues such as the increment of sales and training the staff on quality. Edouard most recently worked as general manager for Sofitel Resort & Spa, Taba Heights in Egypt where the hotel achieved a high guest satisfaction score.
ttgmena.com
Sofitel winter palace Luxor & pavillon winter luxor
Raffles Dubai has announced the promotion of Andrew Whiffen from executive chef to director of F&B. Whiffen studied at the Trade School for Chefs in Bournemouth,Dorset, the UK. He brings with him 27 years of hospitality experience, having served at Oberoi hotels in Jaipur and New Delhi, India, where he continued to work as executive chef before finally joining Raffles Dubai in January 2008.
Rafic Khairallah
Jules-Henri Edouard
Sofitel Legend Old Cataract Aswan
Raffles Dubai
DIRECTOR OF FOOD AND BEVERAGE
Lamia Assem
Sofitel Historical Hotels, Egypt
Andrew Whiffen
GENERAL MANAGER
Sofitel Egypt appointed Rafic Khairallah as general manager for Sofitel Winter Palace Luxor and Pavillon Winter Luxor. His tenure with Accor commenced in 2011 as hotel manager, where he was responsible for developing and monitoring the performance of Sofitel Cairo El Gezirah. During his three years there, it was part of his mission to spend the last six months actively involved in operating the Sofitel Legend Old Cataract Aswan until the arrival of the general manager.
TATOS
DEALS OF THE MONTH Perfect view
AGENT SPOTLIGHT... Vice president, Top Kinisis Travel, Elena Tanou shared with TTG the company’s focus for the remainder of the year, as well as for 2014, in addition, to the niche tourism sectors it is looking to promote. “The focus for the remainder of 2013 is to decide and finalise the plan for all destinations we will sell in 2014. “In 2014, we will aim to promote and increase our sales on MSC cruises which we represent in Greece and Cyprus. Two MSC vessels will be departing from Piraeus, therefore the opportunity to combine a trip to Athens and the cruise will be a unique experience.” The company is aiming to offer thematic tour options to its special interest clientele such as golfers and wine lovers. Other niche tourism sectors that Top Kinisis is looking to highlight as well as expand on is medical tourism and conferences. On a much lighter note, Tanou shared the company’s most unusual booking: “We were asked by an esteemed business man to arrange for him to test drive an Enzo Ferrari (limited edition) at Silverstone.”
With the launch of The Falcon Terrace Hospitality Packages, Abu Dhabi Golf Club is offering golf enthusiasts the chance to reserve a most privileged view at the 2014 Abu Dhabi HSBC Golf Championship, from the Falcon Terrace.
Winter warmth Moroccan travel company, Boutique Souk has introduced its new ’Winter Sun’ package, granting guests the opportunity to stay for four nights in a newly-launched treehouse at La Sultana in the coastal town of Oualidia, and three nights in its sister hotel in Marrakech.
Travel Switzerland in style Rail Europe has announced the last phase of its promotional programme in 2013 by offering attractive promotions, allowing travellers to visit and enjoy Switzerland’s hotspots. The Swiss pass entitles the holder to free travel by road, rail and waterway.
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Vice president, Top Kinisis Travel, Elena Tanou
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PICTURE PERFECT 1. Emirates Airline
Emirates Airline, which is the official partner of Glasgow 2014 Commonwealth Games, embraces the spirit of the competition on the first leg of the Queen’s Baton Relay journey around the world.
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2. Royal Golf Club, Bahrain
British Ambassador, Ian Lindsay, leads his team to victory in the Think Pink Bahrain men’s charity golf tournament at the Royal Golf Club.
3. Etihad Airways
An Etihad Airways Airbus A340-600 performs a low-altitude aerial salute to Sydney Opera House as part of the iconic venue’s 40th birthday celebrations.
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4. Aquila Private Game Reserve
Pop singer, Rihanna, takes time out of the South African leg of her Diamonds tour to visit the Aquila Private Game Reserve near Cape Town.
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5. Hilton Sharjah
Celebrating Global Week of Service, Hilton Sharjah organises a team of volunteers to help clean El Khan beach and promote ecofriendly initiatives.
6. Hong Kong Tourism Board
The ancient Chinese Mid-Autumn Festival organised by Hong Kong Tourism Board transforms the city.
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7. Tourism Development & Investment Company
TDIC in Abu Dhabi receives the Blue Flag for Saadiyat Beach on Saadiyat Island; Sir Bani Yas of Desert Islands; and Al Bateen Wharf in Abu Dhabi.
8. JW Marriott Marquis Dubai
JW Marriott Marquis Dubai hosts the philanthropic Sentebale event which was attended by HRH Prince Harry.
9. Waldorf Astoria Ras al Khaimah Waldorf Astoria Ras Al Khaimah plays
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host to the annual Meeting Awards Dinner for the International F&B Forum Hall of Fame Society for the organisation’s 20th anniversary.
10.The Torch Doha
The Torch Doha shines teal to mark International Trigeminal Neuralgia Awareness Day.
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A visual tour of recent events in the region ttgmena.com
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RAK Airways to introduce two new regional destinations Dubai Holdings and Emaar Properties sign joint venture to develop The Lagoons Hyatt Hotels announces African expansion Monarch Airlines expands its footprint Marriott International announces addition of 186 properties
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