Middle East & North Africa
MARCH 15 2014
ISSUE 267
MICE ISSUE
Destination ABU DHABI & AL AIN
Confidence fuelled developments across the region
The emirate showcases its events excellence
Spotlight HONG KONG
Interview GIBTM EXCLUSIVE
The powerhouse focuses on bespoke experiences
Highlights from exhibition manager, Lois Hall
INTRINSIC BRILLIANCE Bahrain’s MICE industry is polishing this vibrant gem to invite regional and international markets March MICE 2014
ttgmena.com
READ ONLINE
On Location EUROPE
CONTENTS
CONNECTING AN INDUSTRY
> YOUR GUIDE 02
NEWS
08
DESTINATION ABU DHABI
11
& Al AIN
elcome to our inaugural, dedicated MICE issue with our focus firmly
INTERVIEW
cast upon the latest news and trends shaping the Meetings, Incentives,
12
Conferences and Exhibitions sector.
UPDATE BAHRAIN
Top travel industry players from across the MICE segment, both international and
15 16
INTERVIEW
regional, have shared their exclusive insights on the fundamental importance of forging great connections.
ON LOCATION EUROPE
Within this issue, we report that Abu Dhabi is committed to bolstering industry
19
stakeholder relationships and fostering a
SPOTLIGHT HONG KONG
shared success with a packed events calendar. We uncover Bahrain’s innate and unique
20 21
PEOPLE ON THE MOVE
A LETTER FROM...
strengths which distinguish it as a MICE hub. Meanwhile, travel professionals across Europe reveal how this diverse region is confidently
TATOs
Have a splendid month!
advancing its MICE offering. And we shine a spotlight on Hong Kong, to discover how the
22
economic powerhouse is creating bespoke
PICTURE PERFECT
experiences for delegates.
FLASH BACK
Indeed, illustrating the growing significance of creating in-person interactions, and with communication and connectivity at the core of any business, we are proud to announce our debut Middle East Luxury Travel Show
Naomi Leach Media Reporter
(MELTS) taking place in Qatar in 2015.
...TO 1997
TOP STORY
ELITE EXHIBITION ANNOUNCED TTG MENA – organiser of the Middle
organisers, and incentive, wedding
East Luxury Travel Show (MELTS)
and meeting planners from around the
– has officially announced that the
world.
Qatari capital of Doha will become the
communications, TTG MENA, Alexandra
specific exhibition and conference, to be
North commented: “We are thrilled to
held from February 15 – 18, 2015.
bring the region’s first luxury travel
The four-day invitation-only event
DID YOU KNOW ... in March 1997, Bahrain Promotions and Marketing Board previewed the Wonders of Gold, a week-long event to be held in October to attract tourists from neighbouring countries.
Y E 18 AR
focused business platform to the
will be held at Doha’s Katara Hall within
burgeoning city of Doha in Qatar. Both
the Katara Cultural Village and is set to
selectively invited exhibitors and hosted
become the premium event for Middle
buyers have conveyed their deep
Eastern destinations, hospitality brands,
interest in attending the exhibition for
tour operators and airlines to promote
its business development opportunities,
their high-end offerings to luxury
as well as using it as an opportunity to
outbound tour operators, business
discover the luxury travel attractions
travel agencies, conference and event
and experiences that Doha has to offer.”
S
2 March MICE 2014
General manager, events &
inaugural host city for the luxury travel-
ttgmena.com
NEWS
KUWAIT GROWTH PLANNED Arabian Travel Market’s (ATM) roadshow was held in Kuwait, bringing together key industry players to discuss marketing opportunities to showcase Kuwait’s tourism ambitions. At this year’s ATM, exhibitors will include the Kuwait Ministry of Commerce and Tourism, Kuwait Airways and Al-Marwa
JOINING THE MICE PLATFORM
Haj & Umrah Services, which has increased the size of its stand at the upcoming show. Funds earmarked for transport infrastructure total
The recently introduced
around $13 billion, according to
Conrad Dubai has
Kuwait's government officials,
announced the launch of
with the Kuwait Directorate
its MICE facilities, offering
General of Civil Aviation (DGCA)
an innovative and tailored
spearheading the upgrade of
solution set to execute every
existing facilities at Kuwait
type of event on Dubai’s
International Airport plus the
calendar.
construction of a new terminal
Conrad Dubai is now
EXHIBITION CALENDAR
2014
MARCH 19-22 MITT, Moscow, Russia www.mitt.ru/en-GB • MARCH 24-26 GIBTM, Abu Dhabi, UAE www.gibtm.com • APRIL 6-8 Routes Europe, Marseille, France www.routesonline.com • APRIL 15-18 Riyadh Travel Fair, Riyadh, KSA www.riyadhtravel.net APRIL 22-24 The Hotel Show Saudi Arabia, Jeddah, KSA www.thehotelshowsaudiarabia.com • APRIL 23-25 WTM Latin America, São Paulo, Brazil www.wtmlatinamerica.com •
BUSINESS JET OF CHOICE Abu Dhabi Air Expo, which was hosted at Al Bateen Executive Airport, provided a platform for Qatar Airways’ business jet division, Qatar Executive, to showcase its new Bombadier Global 5000 aircraft. At the event, which took place from February 25-27, 2014, Qatar Executive granted visitors an exclusive peek at the jet’s spacious interior. According to CEO, Qatar Airways, Akbar Al Baker, Global 5000 is the business jet of choice for the Middle East’s travelling elite, who want to travel in the utmost comfort and in the shortest amount of time. “Knowing that the business aviation sector in the Middle East is continuing to show strong demand for private jet travel, the Abu Dhabi Air Expo is a great opportunity to present Qatar Executive’s top-end service for individual and flexible air travel to our clients in the region,” he added.
MAY 2-3 WTM Africa, Cape Town, South Africa www.wtmafrica.com •
• •
TTG Middle East & North Africa will be available at these shows ttgmena luxury will be available at these shows
boosting capacity.
home to 4,400m2 of events space, including two adjoining ballrooms, 11
SUCCESSFUL SEVENTH EDITION
All meeting venues are equipped with stateof-the-art technology
PIONEERING SUSTAINABILITY
Salvador, a country that has made positive strides in tourism through air connectivity that today allows us to connect more directly with the major cities of Latin America.”
meeting rooms and three
The Ministry of Tourism El Salvador
boardrooms, matched with
he seventh edition
officially handed the event over to Denver,
Marina Bay Sands has announced that it has
a fully equipped 24-hour
of Routes America
the host destination for the eighth Routes
become the first MICE facility in South East
business centre. All meeting
was recently held in
Americas event. Building on the success of
Asia to obtain the ISO 20121 Sustainable Events
and conference venues offer
San Salvador, El Salvador
this year’s event, the route development
Management System certification; a testament
a contemporary design and
and welcomed a record 487
forum for the entire Americas region,
to Marina Bay Sands’ long-term commitment to
are equipped with WiFi and
delegates.
which now incorporates Network USA, is
environmental protection and sustainable event
due to take place from February 1-3, 2015
planning.
state-of-the-art audio and visual technology. The property is located
The networking event united leading airports, airlines,
hosted by Denver International Airport
tourism authorities, policy-
supported by Visit Denver.
just 10 minutes from Dubai’s
makers and a plethora of
International Airport five
aviation stakeholders in a bid
minutes from the Dubai
to develop new air services to,
World Trade Centre and 45
from and within the Americas.
minutes from Al Maktoum
Commenting prior to the
NEWS FLASH
LARGEST KSA EVENT TO DATE
Routes Silk Road, the route
ASAS Exhibitions, organiser of the annual Riyadh
International Airport. It also
event was Minister of Tourism,
development forum that connects CIS,
Travel Fair, has confirmed that the 2014 edition of
excels in sufficient parking
El Salvador, Jose Napoleon
Central and Eastern Europe, Middle
KSA’s largest travel and tourism exhibition will be the
space for up to 1,353 cars.
Duarte Duran who remarked:
East and Asia, has announced that
biggest to date, with a robust increase of 18 per cent in
Additionally, a pedestrian
“We are delighted to host the
United Airports of Georgia has been
the number of exhibitors compared to that held in 2013.
fly-bridge connects the hotel
2014 edition of Routes Americas
officially appointed as the host of the
Now in its sixth year, Riyadh Travel Fair is set to take
with The World Trade Centre
and we're ready to host the
upcoming event which will take place
place from April 15-18 at Four Seasons Hotel Riyadh and
complex.
entire industry in our beloved El
on July 6-8, 2014.
will welcome first time participation from tourism bodies
4 March MICE 2014
including Qatar, Mauritius, Sri Lanka and the Maldives. ttgmena.com
NEWS
TOP CALIBRE LINE-UP REVEALED EIBTM has confirmed a line-up of major industry stakeholders for the 2014 show, which is set to take place from November 18-20 in Fira Gran Via, Barcelona. Exhibitors who have already signed up to attend include: Austrian National Tourist Office, Tourism Ireland,
HOTEL CHECK
HAWTHORN SUITES BY WYNDHAM, By Natalie Hami DUBAI
Netherlands Board of Tourism & Conventions, Ministry of Culture and Tourism – Turkey, and many more. The positive response in the number of exhibitors is said to be a reflection of the volume of quality one-to-one appointments totalling over 65,089, which were prescheduled in advance of the event between exhibitors and
LAUNCHING A NEW LOUNGE CONCEPT
hosted buyers.
After several hours of
and bright interior, which
travelling, arriving at this
included a living room with
Turkish Airlines has
Located in the departure
Dubai property was a most
a large flat screen TV. The
enhanced its services
area of Ataturk Airport,
welcome experience. As a
bathroom also included
offered with a 40 per
Istanbul, the expanded
business traveller, one of
both a bath tub and
cent expansion and
lounge adds a new floor
my most important needs
shower.
design refurbishment of
to the existing space,
its departure lounge at
connected by a staircase
Istanbul Ataturk Airport.
integrated into a
was fully taken care of
A must for any business
before I was even shown to
trip, a hearty breakfast
my room; the provision of
is available at Hawthorn
fast WiFi.
Suites, with a spread
Lounge Istanbul has
The extension creates
offering fruit, pastries,
added 2,400m to its
additional space and also
cereal and much more.
On being led to my room, I was met with a spacious
Turkish Airlines 2
existing 3,500m , to
increases the capacity of
meet the needs of grow-
the lounge to hold over
ing passenger numbers.
1,000 guests.
2
VIEW THE FULL REVIEW ONLINE
EIBTM 2013 saw visitor attendance rise 7.7 per cent
Q&A
AMERICAN PIONEERS
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
Highlighting the trends shaping the Americas Incentives Business Travel & Meetings Expo (AIBTM), exhibition director, AIBTM, Michael Lyons provides Naomi Leach with an exclusive show preview In terms of the show, we are set to roll out our newly branded education programme - AIBTM Knowledge. Knowledge is one of our core brand values and according to our research it is one of the key reasons for attendance at AIBTM. We will also be pioneering a number of specialty show floor features including the Refresh Zone and the Innova-
golden sphere.
FLASH BACK
...TO 1996
DID YOU KNOW ...in May 1996, Cyprus welcomed its first theme park, namely Waterworld, on the outskirts of Ayia Napa.
Y E 18 AR S
tion Zone. TTG: Can you provide an insight on trends TTG: How has AIBTM evolved in 2014? How does this show differ from the 2013 event?
currently shaping the industry? Post-show research conducted following AIBTM 2013 has identified a clear demand expressed by US hosted buyers
A DISTINCTIVE SAUDI VENUE
The show will take on a different feel this year as
attending, for a greater North African and Middle Eastern
In the midst of a constantly developing Saudi economical
a result of the rotation of AIBTM between Chicago
exhibitor presence at AIBTM 2014. The evaluation found
hub, Mövenpick Hotel & Resort Yanbu is set in a
and Orlando. New destinations mean new opportu-
that nearly one-third of AIBTM buyers specifically selected
distinctive location in The Royal Commission area and
nities. We are very excited about being in Orlando
Middle East and North Africa as a key region of interest
serves as a leading five-star venue in the region for
this year, as it is one of the country’s leading meet-
for placing outbound business and 60 per cent of buyers
meetings and events.
ings destinations, with the award-winning facility of
identified that they went on to place orders in excess of
Orange County Convention Center (OCCC). There
$600,000 as a direct result of their participation at
new ladies health club with development plans for the
are also some 116,000 hotel rooms available in
the show.
banquet hall in the pipeline and soon set to begin, the hotel’s existing six conference rooms equipped with
Orlando, which is home to countless entertainment attractions, providing the perfect platform to host major international exhibitors.
Having recently commenced construction on the
View the full interview online
March MICE 2014
cutting-edge audio visual technology and state-of-the-art communication facilities, are also offered to meet any MICE requirements.
ttgmena.com
5
NEWS
HEIGHTENED CONNECTIVITY
Q&A
Injecting confidence and bringing new markets into the country, vice president, commerce, EgyptAir Airlines Company, Sherif Elmaghloub exclusively shares with Naomi Leach, the company’s expectations for 2014 TTG: Regarding the year ahead, which elements
TTG: How are you creatively working to
of your business are you most optimistic about?
overcome the challenges faced by the Egyptian tourism industry?
This year is expected to be a fairly remarkable year, which is derived from our dedicated plan for expanding the integrated network using a fleet comprising 81 aircraft. We are keen on facilitating customer access via Internet, mobile services and social media channels, where a number of mobile applications are available for iPhone, Blackberry and Android smart phones, Windows 8 application, in addition to a new mobile website that enables customers to book and purchase their tickets on the go, anywhere in the world. Currently, our customers can make use of EgyptAir Applications or EgyptAir mobile portal for check-in, flight booking, flight status information and more.
FLASH BACK ...TO 2004
DID YOU KNOW ... Arabian Travel Market 2004 hosted some 1,400 exhibitors from 55 countries and welcomed 8,600 trade visitors.
18 YEA RS
RUSSIA COMES INTO THE FORE The 21 edition of Russia’s largest B2B international travel st
and tourism exhibition, Moscow International Exhibition
TTG: Do you have any plans to focus on new feeder markets?
During the next few months, EgyptAir plans to launch a new route via its Cairo hub to Jakarta, aiming at increasing our presence in the African and Asian continents respectively. In February, EgyptAir added two flights from Luxor Airport to Paris and London and there are many more start-ups to be announced. EgyptAir is now reaching more than 80 domestic and international destinations, and is codesharing on 39 points; which all emphasise our ongoing commitment to serve emerging and popular markets, both in Africa and further ahead.
MEGA DEALS GENERATED
World Travel Market
– marking a 19 per cent
(WTM) 2013 is expected
increase on WTM 2012.
to generate a record
WTM 2012 generated
$3.7 billion in travel and
almost $3.2 billion in busi-
tourism industry deals,
ness deals, either on the
either through contracts
exhibition floor or in the
signed at the event or from
12 months that followed,
negotiations with WTM
representing a 12 per cent
Buyers’ Club members
increase on WTM 2011.
TWO NEW GLOBAL BRANDS Carlson Rezidor Hotel Group has announced the launch of two new hotel brands, namely Radisson Red and
OPPORTUNITIES ABOUND FOR KSA
Quorvus Collection. According to president, Carlson Rezidor, Trudy Rautio, the Radisson Red and Quorvus Collection are inspired by Vision 20/20; an evolution of the company’s Ambition 2015 growth strategy.
Travel & Tourism (MITT), will take place from March 19-22, 2014 at the Expocentre in Moscow.
Despite the instability occurring in the Middle East, EgyptAir launched five new services during 2013, to Manchester, Toronto, Harare, Al Gassim and Abidjan. EgyptAir ensures holding strong cooperative ties with various tourism entities throughout the globe, which was reflected in the participation during January and February 2014 in the International Tourism Exchange (BIT) in Italy, EMITT in Turkey and FITUR in Spain; which all represent significant opportunities for tourism professionals across the globe to meet and deliberate the latest aviation trends that are the key elements of the travel industry’s competitiveness and business strategies.
The Arabian Travel Market (ATM) roadshow arrived
“Vision 20/20 aspires to elevate the guest experience
in Riyadh to conduct a presentation at the Saudi
with innovations in technology, guest service and beyond.
the international area growing by more than 1,000m2
Commission for Tourism & Antiquities. Reed Travel
These two brand concepts will illustrate that perfectly.
this year.
Exhibitions executives delivered a workshop ahead of
This is a distinct opportunity for Carlson Rezidor to
the 2014 event, bringing together industry figures in
introduce new experiences, as well as exciting and
dia, Cape Verde, Iceland, Laos and Timor Leste are to exhibit
KSA to discuss marketing opportunities and investigate
relevant services, that uniquely differentiate our brands.
with national stands, joining 190 other countries and destina-
how to display their products to ATM’s trade visitors.
Quorvus Collection and Radisson Red are the first
It is expected to be the largest MITT exhibition ever, with
Tourism boards from Algeria, Bangladesh, Brazil, Cambo-
manifestations of that vision,” she commented.
tions, represented by over 3,000 exhibiting companies.
6 March MICE 2014
ttgmena.com
NEWS
STEPPING INTO EGYPT Starwood Hotels & Resorts Worldwide has announced that it is to launch the Westin brand in Egypt with the opening of The Westin Cairo Golf Resort & Spa Katameya Dunes Cairo early next year. The property is to offer 127 guest rooms and one presidential suite, all featuring the latest technology as well as signature Westin in-room amenities. Four key F&B outlets will include an all-day dining restaurant, a café, a bar and a lounge. “Westin is enjoying phenomenal global growth due to the success of its distinctive wellness positioning,
No longer the preserve of the wealthy, today everybody has the right to travel. Travel is not just a need. It is a human right. Social, economic and environmental sustainability is very important. We have to meet the needs of tourists while protecting our capital; our national and cultural heritage for generations to come. Without a national policy, tourism cannot progress. Tourism is the oil that never runs out. Secretary-General, UNWTO, Taleb Rifai in his keynote speech at the Tourism in Tomorrow’s World conference in Qatar
FLASH BACK ...TO 1996
DID YOU KNOW ... in May 1996, newcomer Qatar Airways announced that it carried 124,000 passengers in its first year of operation.
Y E 18 AR S
innovative products and brand-led programmes, and
We are excited to debut the brand in Cairo next year.
EMBRACING NEW QATAR PROPERTY Warwick International Hotels (WIH) and Al
in Qatar. According to general
Madaen Group have
manager, Al Madaen
we are excited to debut the brand in Cairo next year,”
recently signed a brand
Group, Ehab Selim, the first
commented president – Europe, Africa and Middle
new management
phase of Warwick Doha
East, Starwood Hotels & Resorts, Michael Wale.
contract, whereby, they
Hotel is to begin operating
will manage and operate
this year, comprising of 164
the first WIH-branded hotel
rooms and suites.
Set within a residential community, the resort will be located 20 minutes from Cairo International Airport.
March MICE 2014
ttgmena.com
7
DESTINATION ABU DHABI & AL AIN
PROSPEROUS MOMENTUM Having successfully hosted a plethora of events in 2013, Abu Dhabi and Al Ain have remained in the global MICE tourism spotlight. Stefanie Saghbini investigates how the two are anticipating yet another recordbreaking year
ollowing a stellar year in 2013 and with the entry
through greater stakeholder engagement and with the
of new initiatives coming into play, Abu Dhabi has
solid support of a growing and highly pro-active stake-
managed to retain its status as one of the world’s
holder base,” he told TTG.
100 busiest MICE destinations; a position which it
Also highlighting the efforts made by TCA Abu Dhabi
justifiably earned on International Congress and Conven-
and its key partners was managing director, Rosewood
tion Association’s (ICCA) 2012 global city rankings.
Abu Dhabi, Luigi Romaniello, who informed TTG that
Thus in its bid to improve the emirate’s events sector
these collaborative efforts are reaping successful results
and overall world ratings under the global business tour-
in bringing in various international events as well as
ism umbrella, Abu Dhabi Tourism & Culture Authority
large important conferences.
(TCA Abu Dhabi) launched the Abu Dhabi Conventions
“These events such as Formula 1 (F1) and Sea Trade
Bureau (ADCB) as well as the Bureau’s website in 2013,
bring people from around the world to Abu Dhabi, to
with the aim of securing a spot among the world’s top
enjoy the wonders the destination and its hotels have to
50 destinations within the next five years, according to
offer. Abu Dhabi F1, for example, has become a landmark
chief operating officer, One to One Hotels & Resorts,
in the F1 calendar and every year we see more and more
Philippe Harb.
efforts to make the event better than the previous year,
“Last year’s excellent performance was achieved
8 March MICE 2014
ttgmena.com
and the same goes for the Volvo Ocean Race stopover in
DESTINATION ABU DHABI & AL AIN
news
Abu Dhabi,” Romaniello elaborated.
RECORD YEAR FOR ABU DHABI
Cluster director of sales and marketing, Al Diar Hotels, Fadi Ibrahim shared similar views on the promising international market for Abu Dhabi’s events sector, having underlined World Future Summit, World Tourism Council, Abu Dhabi Film Festival, Volvo Ocean Race and Aerobatic Show as some of the many events which concluded with thriving results. He further shed light on the fruitful outcome from the 16th edition of Abu Dhabi International Petroleum Exhibition & Conference (ADIPEC). “In 2013, ADIPEC remained among the top three oil
Last year’s excellent performance was achieved through greater stakeholder engagement.
and gas events in the world, with a record of more than 54,000 visitors during the event. This is just one of the major events that put Abu Dhabi as one of the world
growing tourism influence.” Meanwhile, Starwood Hotels & Resorts has just inked
class events destinations in the world,” Ibraham ex-
an agreement to unveil the 100th Aloft property world-
plained to TTG.
wide, set to become an integral part of Al Ain when it
Worldwide marketing director, Jannah Hotels & Re-
opens its doors in 2016. Its location within the city’s
sorts, Eastern Mangroves Suites By Jannah, Kathrin
500,000m2 mixed-use development surrounding the
Reinthaler also shared her admiration for the relentless
iconic 25,000-seat Hazza Bin Zayed Stadium, poised to
endeavours being made by the authorities and its part-
be the most advanced sporting arena in the Middle East,
ners to polish the emirate’s offerings for the events visi-
will place it among family entertainment, retail shops
tor. “The achievements in the previous years have been
and dining outlets, to name a few.
tremendous and certainly something Abu Dhabi and Al
President, Starwood Hotels & Resorts - Europe, Africa
Ain and all its involved players can be proud of,” she ex-
and Middle East, Michael Wale commented on the expan-
clusively told TTG.
sion: “Due to phenomenal demand in markets worldwide,
Wth a 10 per cent year-on-year increase in added hotel rooms throughout 2013, Abu Dhabi ended the year with 26,000 units marking its best year yet in terms of guest arrivals, guest nights, length-of-stay and revenues. Figures recently released by Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) illustrate that 2,806,283 guests checked into the emirate’s 150 hotels and hotel apartments in 2013, triggering an 18 per cent increase on 2012 and beating TCA Abu Dhabi’s annual target of 2.5 million guests. This, in turn, delivered close to 8.8 million guest nights, equivalent to a 26 per cent uplift on 2012, with total revenue climbing 18 per cent to $1.5 billion, average length-of-stay edging up seven per cent to 3.13 nights, occupancy rising nine per cent to 71 per cent, and room revenue rising 21 per cent to $772.64 million.
Aloft is on track to open its 100th hotel within the next
DRIVING FORCE
year, and we see huge potential for this stylish brand to grow in the UAE and throughout the Middle East.” To keep up this momentum, Abu Dhabi’s growing hos-
FOCUSED PROMOTION
Evidently, a large amount of strategic actions are being
pitality sector is marching head on to thrust the emirate
productively executed by the destination to lure in even
into the limelight as a leading global MICE destination,
ith an aim to boost awareness of the tourism
more events to the region.
through essential platforms such as the upcoming Gulf
offering in Al Ain and the Eastern Region
Incentives, Business Travel & Meetings (GIBTM) event,
both locally, regionally and internationally,
One such example is TCA Abu Dhabi’s decision to establish an industry development committee specifically for the emirate’s heritage heartland – Al Ain. “We have a
taking place from March 24 - 26, 2014. “We are returning this year to GIBTM which is a must
Abu Dhabi Tourism & Culture Authority has established an industry development committee
task before us to boost awareness of the tourism offer-
attend show for Royal Rose because the leading indus-
ing in Al Ain and the Eastern Region both locally, region-
try suppliers are attending this event,” said general
ally and internationally,” said acting executive director,
manager, Royal Rose, Gianni Malerba, who described
18 public and private sector organisations, includes
tourism sector, TCA Abu Dhabi, Sultan Al Dhaheri.
the event as an excellent platform for the property to
representatives of hotels, attractions, shopping malls,
showcase what it can offer both inbound and outbound
Al Ain Municipality and the Department of Transport, to
business in the region.
name a few.
“The region will see between 650 to 800 new hotel rooms come on-line in the next 18 months and there is a pressing business case to answer,” he further stated. Romaniello also ensured that tourism professionals
specifically for the emirate’s Oasis City. The committee, which is made up of members from
Some 312,000 guests checked into hotels and hotel
ACCESSIBILITY IS KEY
across the emirate are offering their ongoing support for
apartments in Al Ain and Abu Dhabi’s Eastern Region in 2013, noting a nine per cent rise on 2012. All-in-all,
these events in return. “Ultimately, these programmes
guest nights reached 640,957; a year-on-year increase
are beneficial to all of us, as we believe a part of the at-
Also gearing up for yet another year of success is Abu
tendees do come back either for leisure or for another
Dhabi International Airport, where a majority of 2013 ar-
conference,” he continued.
rivals came from Bangkok, Jeddah, Doha, Manila and Lon-
of 65 per cent, up nine per cent on 2012 which, in turn,
don Heathrow, according to Abu Dhabi Airports’ reports.
brought in revenue performance of $92.8 million, up 14
General manager, City Seasons Al Hamra Abu Dhabi, Dylan Aniff concurred: “We are channelling our efforts in
Thus, to accommodate increased footfall, the emirate’s
having onboard as many of TCA Abu Dhabi’s studied 3.1
airport is expanding with the construction of the Midfield
million hotel guest arrivals for 2014 uplifted by a 10 per
Terminal which is well underway.
cent year-on-year compounded growth.” Vice president of operations, Hilton Worldwide - Ara-
“Abu Dhabi International Airport’s passenger growth continues to display a positive trend for the international
bian Peninsula, Christian Grage, echoed these senti-
aviation industry,” commented chief operations officer,
ments: “As one of the first international hotel operators
Abu Dhabi Airports, Ahmad Al Haddabi. “The ongoing
in Abu Dhabi and with three hotels now dotted across
increase in passenger flow validates our strategy of ex-
the emirate, Hilton Worldwide has been a familiar and in-
pansion to meet demand from across the world,” he con-
tegral part of the structural and cultural development of
tinued, adding that the extension of the Midfield Terminal
the emirate of Abu Dhabi for more than 40 years.”
will offer additional world-class aviation infrastructure to
He continued: “Hilton Abu Dhabi, Hilton Al Ain and,
serve the emirate of Abu Dhabi by 2017.
more recently, Hilton Capital Grand Abu Dhabi are all playing a key role in supporting Abu Dhabi’s ongoing
The thriving success witnessed in 2013 across Abu
aspirations and, as the emirate continues to take shape,
Dhabi and Al Ain has surged forwards into 2014 with
the trio of hotels will play their part in encouraging
the destinations’ dedicated tourism experts well-pre-
business and leisure travellers attracted by the emirate’s
pared for another 12-month period of which to be proud.
March MICE 2014
ttgmena.com
of 12 per cent. Meanwhile, the hotels notched up an occupancy rate
per cent year-on-year.
COMPLEMENTING AL AIN President, Rotana, Omer Kaddouri, updated TTG on the group’s Al Ain expansion: “We have just announced the opening of our second five-star hotel in Al Ain; the new 254-room Hili Rayhaan by Rotana which has been specially developed to complement the ambience of the UAE’s picturesque Garden City, with its design, décor and amenities aimed at promoting the most relaxing of stays.”
9
DESTINATION ABU DHABI & AL AIN SHOWCASING EVENT EXCELLENCE CHIEF OPERATING OFFICER, ONE TO ONE HOTELS & RESORTS, PHILIPPE HARB SHARED ABU DHABI'S UNIQUE APPEAL
GENERAL MANAGER, YAS ISLAND ROTANA & CENTRO YAS ISLAND, ABU DHABI, MARK DEERE PRAISED THE DESTINATION’S STRENGTHENING EVENTS INFRASTRUCTURE
Operating in Abu Dhabi is already a competitive advantage, since the capital was voted among the 100 busiest MICE destinations in the International Congress and Convention Association’s rankings. Last year, the total number of events hosted at Abu Dhabi National Exhibition Centre alone grew to 360 from 232 the previous year, a 55 per cent increase. In addition, 17 conferences were held that attracted almost 25,000 participants and 111 special events and meetings.
10 March MICE 2014
The increasing attractions in the city as well as the activities available specifically on the island including Ferrari World, Yas Waterworld, Yas Marina Circuit, Yas Beach, a Marina and a world-class golf course at Yas Links, all complement the excellent meeting facilities that the hotels here have to offer.
ENTHUSING ABOUT ABU DHABI’S ROBUST 2013 EVENTS CALENDAR TO TTG, WAS GENERAL MANAGER, CENTRO CAPITAL CENTRE, DOMINIQUE HEBERT
It is fair to say that 2013 was one of the best years for Abu Dhabi and the various events did not stop all year long which resulted in great numbers that was reflected in the numbers of guests entering the city, checking-in to hotels and attending events and exhibitions.
GENERAL MANAGER, MONTE-CARLO BEACH CLUB, SAADIYAT, BILL LOVEDAY GLORIFIED THE EMIRATE’S ELEVATING DISTINCTION ON THE GLOBAL EVENTS MAP
With more and more new hotels opening in the emirate, Abu Dhabi is carving a reputation for itself as a leading MICE destination in the Gulf, with fivestar, state-of-the-art properties and famous Arabian hospitality to match. Conference organisers are now looking beyond tired convention centres or exhibition halls, towards new and exciting locations with a USP to host events.
ENHANCED CORPORATE EXPERIENCE Following the completion of its multi-million dollar extension, which included a new wing comprising 144 deluxe rooms and suites, the five-star Al Raha Beach Hotel now offers 278 rooms and suites and provides exclusive services to the corporate market. Located approximately 10 minutes from Abu Dhabi National Exhibition Centre, the Formula 1 (F1) racetrack, ttgmena.com
Ferrari theme park and a retail mall, the hotel is set to become an ideal choice for corporate travellers. Boasting a range of meeting rooms, banquet halls and conference facilities, which include tailor-made offerings for corporate clients, the hotel is also home to the Abu Dhabi Grand Ballroom which can accommodate up to 800 people.
INTERVIEW TTG: How will this year’s GIBTM differ from last
TTG: How are MENA destinations differentiating
year’s? Are there any new key buyers/suppliers
themselves on the global platform for MICE tourism?
attending? If so, from which markets? MENA destinations are reinventing themselves, one This year is the eighth edition of the Gulf Incentive,
example being the ‘Dry MICE’ market. With the demand
Business Travel and Meetings Exhibition (GIBTM) where
for Shariah-compliant hospitality on the rise from Islamic
over 8,500 pre-scheduled appointments will take place
companies, the market is readily adapting. Dry MICE does
between exhibitors and regional and international hosted
not just focus on alcohol, but also halal foods, separate
buyers. We have 35 countries participating, with over
swimming pools for families and female guests and an
70 brand new exhibitors to the show including Korea,
appropriate dress code.
Uganda, Kazakhstan, Thailand and South Africa making
TTG: How do you anticipate MENA’s MICE sector will
their debut.
BURGEONING FRONTIER Exhibition manager, GIBTM, Lois Hall discusses the industry’s blossoming trends and the upcoming show’s highlights with Naomi Leach READ THE FULL INTERVIEW ONLINE
As a result of the increased demand, the European
evolve in the short term future?
pavilion is more than doubling its size (by 66 per cent), with so many new exhibitors joining, including Arsenal
With the UAE’s successful Expo 2020 bid, the MICE
Football Club as well as Aygum Turizam from Turkey.
industry is forecast to grow seven per cent. The MICE
This is the highest number of European companies
sector currently generates $653 million per annum for
and destinations ever showcased at the event. GIBTM
the UAE economy alone, which is to grow to $1.39 billion
is also welcoming the new African pavilion for the first
by 2020. GIBTM will focus on the hottest topics driving
time, helping the continent’s exhibitors reach out to the
the region’s MICE sector development and analysing
Middle Eastern market. Another new feature this year
the latest trends and buyer behaviours, in order to help
is the Business Travel @GIBTM day, which will feature
accelerate the growth of the MICE sector.
exhibitors in the Business Travel Zone; a dedicated
Meetings and incentives arrivals accounted for almost
Business Travel Knowledge programme and dedicated
50 per cent of all business arrivals in 2012 and new and
networking sessions plus the highly anticipated GIBTM
existing hotels across the country. Indeed, the region is
Official Networking Reception at Yas Marina Circuit.
now paying increased attention to its meetings product
Overall, there are up to 300 hosted buyers attending
and packaged group rates to capture additional market
this year from 35 countries, all of whom have sizeable
share. As demand for meetings space in hotels continues
business to place in the region.
to grow, venues are becoming increasingly creative.
March MICE 2014
ttgmena.com
11
UPDATE BAHRAIN
INTRINSIC BRILLIANCE
a challenge in destinations such as Dubai, which enjoy year-around high occupancies.” With Gulf Air operating a schedule of high frequency flights from KSA, acting chief commercial officer, Gulf Air, Ahmed Janahi exclusively told TTG: “The MICE industry in Bahrain is fast developing as a reflection of Bahrain’s growth and business friendliness. Gulf Air works closely with many entities in the Kingdom to support the needs of the MICE traveller from The Ministry of Culture to the many hotels and resorts within the
Vivid and multi-faceted Bahrain has a rich history of hospitality. Polishing this gem to exude a vibrant hue of welcome, the MICE industry is embracing regional and international markets. Naomi Leach investigates
Kingdom as well as the Bahrain Exhibition and Convention Authority. As Bahrain’s national carrier, the airline plays an important infrastructural role in supporting the emergent industry.” A number of industry stakeholders including those at Al Safir Hotel & Tower, Marriott Executive Apartments and Ramee Grand Hotel & Spa, reported KSA and the UAE as their top feeder markets while recognising the potential of the UK and European MICE markets. Suski elucidated: “Historically strong ties with neighbouring countries and Europe, UK for example, are strengths. We hope that Bahrain will capitalise on these assets and relationships even more and further increase MICE business to the country.” According to CEO, Bahrain Airports Company, Mohamed Yousif Al Binfalah, passenger traffic started picking up towards the end of 2013 and in early 2014. He said: “The outlook for 2014 remains positive and we anticipate a six per cent increase in passenger numbers by the end of the year with Gulf Air opening new routes coupled with increased flight frequency to Dubai’s Al Maktoum International Airport and Riyadh.”
EVENT DRIVEN SUCCESS With a prevailing mood of optimism settling over the island, there is an anticipation of growth in the MICE ahrain has long been recognised as a gateway to
events. With its growing economy, advanced infrastruc-
segment galvanised by the strengthening of Bahrain’s
the GCC, with its MICE segment benefitting from
ture, easy connectivity to countries around the world,
events calendar.
its accessible location, economic stability and
Bahrain continues to attract the attention of leisure and
reputation for welcoming business travellers.
business travellers alike.”
cent over the previous year. MICE travel is set to increase
Indeed a cosmopolitan, open quality has been credited as one of the key features which distinguishes Bahrain and magnetises other GCC markets.
Janahi asserted: “The number of major international events held in 2013 in the Kingdom increased by 20 per over the coming years.”
IDEAL LOCATION
Concurring, director of business development and
Capitalising on its close proximity to KSA, Bahrain is
strategy, The Gulf Hotel Bahrain, Zaher Kassir added:
Hotel Bahrain City Centre, Alexander Suski explained to
positioning itself as regional contender to attract MICE
“Many international MICE events and summits are al-
TTG: “Bahrain has a history spanning over 5,000 years
visitors. Marketing and ecommerce executive, Sofitel
ready outlined on Bahrain's 2014 calendar of events, as
Director of sales and marketing, Kempinski Grand & Ixir
and has welcomed visitors since ancient times. It is an
Bahrain Zallaq Thalassa Sea & Spa, Richard Hatfield
a base for a brilliant future of conference and events in
interesting location, defined by the cosmopolitan culture
noted: “Bahrain offers an excellent location with a direct
a country that embraces a great infrastructure capacity,
of its diverse population and the friendliness of the local
connection to KSA. The country is the perfect location to
logistics and friendly atmosphere for event organisers.”
citizens. A wonderfully calm and grounded alternative to
stop off for an international meeting and also provides
busier destinations in the GCC.”
the perfect meeting point for Saudi companies to do
eral manager, Golden Tulip, Abdul Rahim Al Sayed told
Acknowledging the impact of this busier calendar, gen-
business and meet with international companies. One
TTG they had witnessed that demand for meetings and
Ritz-Carlton Bahrain Hotel & Spa, Mark Neukomm en-
of the country's many strengths are its meetings and
conferences was boosting occupancy in hotels.
thused to TTG: “Bahrain is a unique destination located
events facilities which are luxurious and well managed.”
Reflecting a similar sentiment, general manager, The
in the heart of the Middle East. Along with a stable
Further highlighting the country's attributes, manag-
However recognising the industry-wide collaborative push which could elevate Bahrain's MICE status even
economic climate and competitive costs, you will find a
ing director, The Domain, Patrick De Groot told TTG:
further, stakeholders are keen to innovate and penetrate
highly business friendly culture that welcomes foreign
“Bahrain is the ideal gateway to Saudi’s Eastern Prov-
new markets. Suski stated: “Tradeshows and fairs are an
investment. One visit to our cosmopolitan destination
ince. With so many corporate companies right across
important part of destination marketing and develop-
will explain why people come to experience first-hand
the causeway, Bahrain has enormous potential for both
ment of countries and cities. We believe that Bahrain will
Bahrain's warm hospitality, innovation-driven growth,
business and leisure travellers. Being so close to Kuwait
become stronger and more present as from now, com-
welcoming accommodation, rugged beauty and charm.”
and the Eastern Province of KSA, Bahrain is an ideal
peting with Dubai, Abu Dhabi and other destinations.”
Neukomm further outlined: “Bahrain emerges as a
MICE destination especially for companies based there.
destination of choice for lifestyle, sports and cultural
Furthermore, it currently has the hotel room inventory
Overflowing with infrastructural strengths, Bahrain
events, conferences, exhibitions and other world class
available for MICE business, which is often perceived as
is in the midst of re-establishing itself as a welcoming alternative to traditional, regional MICE hubs.
12
March MICE 2014
ttgmena.com
UPDATE BAHRAIN
news
INVESTMENT EXPECTED TO STIMULATE TOURISM The annual ATM roadshow recently
Tourism Council. This figure increased by
brought together key industry players,
around 13.2 per cent in 2013 and is expected
to discuss marketing opportunities to
to rise 4.9 per cent per annum over the next
showcase the Kingdom’s growing tourism
10 years to $952 million in 2023.
potential. After a year of steady growth,
Bahrain is keen to develop more hotels
IDENTIFYING OPPORTUNITIES Acting chief commercial officer, Gulf Air, Ahmed Janahi exclusively revealed to TTG the airline's upcoming developments and plans to expand to new destinations Over the last four months Gulf Air has been
Bahrain’s tourism industry is reportedly on
to increase its available room stock to over
transitioning from a successful restructuring to
the brink of an upturn, with government
12,000 rooms by 2015, after Shaikh Khalid
a period of growth and development. During this
plans to invest heavily into travel and
revealed hotel room bookings surpassed the
time the airline has launched five new routes and
tourism infrastructure.
10,000 mark in 2013, up from 9,000 rooms
increased frequency to nine existing destinations in
in 2012, an 11 per cent rise.
the GCC, Middle East and Asia. The launch of flights to
Acting Undersecretary of Tourism, Shaikh Khalid bin Hamood Al Khalifa has
Al Maktoum International Airport in Dubai, Mashhad
pedigree, and international
unveiled a dedicated policy to attract more
and Tehran in Iran, Thiruvananthapuram in India and
sporting and leisure
tourists as well as additional investment
Sialkot in Pakistan, meets the airline’s strategy to
attractions are key factors
into Bahrain’s travel industry.
ensure its core customer base is served effectively
in driving its growing
and efficiently.
tourism sector which has
Capital investment in Bahrain’s tourism sector reached approximately $522 million
Throughout 2014, Gulf Air will continue to identify
in 2012, according to the World Travel &
opportunities to strengthen its network. Currently a number of new destinations are being
sectors over the past few years. Events such as
potential codeshare opportunities and is open to
the Formula One Gulf Air
joining an alliance.
Bahrain Grand Prix help put
There is demand for meetings and conferences in Bahrain by different companies which is boosting the occupancy in the hotels. Also, the Ministry of Culture has a big role to promote Bahrain as a tourist destination by organising the Spring of Culture and Summer Festival, as Bahrain is the Capital of Culture.
We position ourselves as a small beautiful island filled with memories. We provide international standards, local hospitality. It fits MICE very well.” Director, business development & operations, Al Manzil Hospitality Group, Brian Joseph
Bahrain on the map as a must-visit destination.
CELEBRATING AN ACCOLADE
BAHRAIN PERSPECTIVES
Director of sales and marketing, Hani Hotels Bahrain, Zied Maghrebi
sport, leisure and family
Furthermore, Gulf Air is reviewing a number of
country's close proximity to Saudi Arabia, business
The industry is booming back in terms of the hospitality segments and increasing drastically the percentage of tourism.”
growth, particularly in the
studied across MENA, Eastern Europe and Asia.
Bahrain offers a unique tourism proposition. The
General manager, Golden Tulip Bahrain, Abdul Rahim Al Sayed
witnessed substantial
Crowne Plaza Bahrain recently received an award for their performance in 2013. The executive team of IHG including CEO – Asia, Middle East & Africa, Jan Smit, chief operating officer – India, Middle East and Africa, Pascal Gauvin; and vice president – KSA & Gulf, operations, Bander
The Ten Club award represents hotels that received
Harbi arrived in Bahrain to
top scores specifically related to guest experience,
congratulate CEO, Bahrain
service delivery and employee satisfaction. Crowne
Tourism Company, Abdul Nabi
Plaza Bahrain was also presented the 'The Most
Daylami and the Crowne Plaza
Committed Team of the Year 2013 for India, Middle
Bahrain management team.
East & Africa'.
OPEN TO THE FUTURE
General manager, Mercure Grand Hotel Seef, Yasser Bahaa
We as an industry
can have a beneficial input
need to unify
for short and longterm.
efforts and to
Bahrain is open to
come together as one, that’s
the future with its cosy
why we are planning to build
atmosphere and very friendly
a network between hotels to
Bahraini people which is
exchange our international
the base that can make
expertise with the Kingdom
any visitor enjoy his stay,
Authority, to come up with
whatever the purposes of
ideas outside the box, which
his visit.
14 March MICE 2014
ttgmena.com
INTERVIEW
EXPANSIVE WELCOME CEO, Bahrain Airports Company, Mohamed Yousif Al Binfalah exclusively outlines to Naomi Leach, Bahrain International Airport's (BIA) modernisation programme and its ambitious plans for capturing new markets
TTG: What are the latest news and devel-
during the 2014 Bahrain International Air
of movement that cannot be found in the
opments and what are the reasons behind
Show, including a $18.4 million agreement
overwhelming mega airports.
these updates?
with Hill International to provide project
We also continually strive to improve the
management consultancy services for the
airport’s infrastructure and services. A
Increased flights from major international
Airport Modernisation Programme and a
phased development programme is already
airlines coupled with routes to new markets
$3.1 million agreement with Shenzhen CIMC
were the main pillar of growth for Bahrain
TianDa Airport Support LTD to replace
International Airport in 2013.
the existing passenger bridges at Bahrain
Today, the airport caters to 38 airlines flying to 51 destinations worldwide. Established over a land area totalling
International Airport with new state-of-theart Passenger Boarding Bridges. Short-term expectations for 2014 are
Long-term plans will focus on tapping into the new and unserved markets of Asia and the Far East.
in place to modernise the airport. The first phase, which includes an immediate enhancement work programme, is underway. The new Passenger Boarding Bridges will not only provide weather protection,
5.6km2, the airport, managed by Bahrain
looking promising. A six per cent growth in
Airport Company (BAC), is also run
passengers is forecasted this year. Long-
according to the highest international
term plans will focus on tapping into the
standards which ensures the delivery of
new and unserved markets of Asia and the
This is in addition to replacing the current
efficient, secure and comfortable travel
Far East.
flooring as well as adding safety features
terminal and aircrafts, but will also be designed to create a welcoming ambience.
for all airport users. An advanced Digital
experiences within friendly surroundings. To keep pace with the aviation sector's
comfort, and safe walkway between
Mobile Radio solution was also recently
TTG: Which are the key markets for BIA?
such as the Indian Subcontinent.
development project, known as Airport
The GCC markets comprise the top
TTG: What are the top priorities for
groups operating at the airport. The new
Modernisation Programme (AMP), to
outbound destinations for Bahrain
enhancing passengers' experiences?
technology will expand the capacity and
elevate the airport’s infrastructure and
International Airport. Meanwhile, we will
services. The first phase includes immediate
continue to work closely with our existing
Efficiency and convenience are among the
enhancement work and progress in this
airline partners to increase frequencies
top priorities. Processes are very efficient
stage is already underway. The second
and introduce new destinations. Such
and it is very easy to move in and out of
TTG: How would you best describe the
intermediate phase is set to modernise the
efforts have yielded favourable results – we
the terminal building. Once you arrive, it’s a
regional aviation sector at present?
existing terminal and expand its capacity,
witnessed an increase in flights from KLM,
matter of minutes at the immigration desk
while increasing its commercial offering.
Qatar Airways, Mihin Lanka, Air India and
and the baggage collection area before
We are very optimistic about the industry’s
When completed, it is expected to increase
flydubai. Our route development strategy
you can leave the airport. This has enabled
growth in the region in general and Bahrain
the airport’s capacity to 13.5 million
will also revolve around stimulating traffic
us to meet our promise of providing an
specifically. Reports indicate year-on-year
passengers a year.
from our catchment area (including KSA)
exceptional travel experience, especially
growth of more than 15 per cent in the
and focusing on closer underserved markets
for business travellers who look for ease
Middle East in 2013 (ACI, Oct 2013).
obtained to be used across the stakeholder
growth, BAC developed a three-tiered
A number of key agreements were signed
March MICE 2014
quality of the radio system used at the
ttgmena.com
airport and enhances operations efficiency.
15
ON LOCATION EUROPE iding upon a wave of optimism and continued expansion, Europe’s MICE segment is pegged to go from strength to strength for the upcoming year. According to Graeme Barnett, senior exhibition director, Reed Travel Exhibitions, EIBTM, there are a number of factors to support this sense of positivity within the industry. “Much of the cause for optimism in our industry has come as a result of the recovery of the corporate meetings sector. Over the past 12 months, there have been numerous indications that companies are increasingly loosening their purse-strings and boosting their spending on corporate events,” he explained. Barnett also expressed that undoubtedly the predicted improvement in the MICE segment
CONFIDENT LANDSCAPE
is linked to the progressive amelioration of the economy within Europe. “Signs of improved economic stability and increased meetings activity in the domestic corporate and international associations sectors have bolstered stronger confidence in the European market,” he commented. This sentiment was echoed by global managing director, Pacific World, Herve Joseph Antoine who stated: “To date, we have seen a positive trend within the MICE industry in 2014 and are predicting both an increase in outbound travel and a stable inbound travel to European destinations.” With this prevailing confidence in mind, TTG cast its net wide across Europe and spoke to a number of industry professionals to discover their
With a host of unrivalled MICE offerings, Europe, as a region, has continued not only to maintain its appeal through a difficult economic period, but has advanced and developed its strengths to maximum potential. Natalie Hami reports
plans for this growing segment, as well as how they are making headway in capturing the MENA market.
CALLING ALL MENA DELEGATES
the same period in 2012. Matešic described the region of
FAVOURABLE CONDITIONS
Kvarner as the Croatian MICE champion,
With the European MICE segment
due to it comprising 94 venues with
going full speed ahead in a spirit of
Conveying the sanguine mood pervading
a capacity of 14,000 seats, with the
determination, the industry’s key
Europe, TTG spoke exclusively to director,
Dubrovnik region being just a step
Madrid Convention Bureau, David Pérez Noack
behind, with 116 venues and Istria with
who revealed that out of every difficult and
78 venues.
challenging situation, emerges new opportunities.
With a MICE offering that
“We’re confident on a general visitors number
encompasses Croatia in its entirety, the
recovery, especially in the international market.
destination looks set to further expand
From the Madrid Convention Bureau, our aim
to accommodate more visitors.
is to have more and more big corporate events and congresses, like ESMO Congress 2014 in
Meanwhile, in more established
Croatia is constantly improving its offer and infrastructure.
markets such as France, the definition
convention bureaus are looking to attract the unique MENA market. Matešic, commenting on this aspect, told TTG: “We have good connections with Istanbul and Doha, which is relevant for clients coming from the Middle East and/ or North Africa.” She also emphasised that Croatia is working towards becoming a halal-friendly destination.
September (18,000 delegates), just to remain one
of growth is somewhat different; there
to the galvanising confidence in the
of the leading destinations of business tourism.”
is a healthy competition created by a
market: “Budgets are back online but
by managing director, GCB German
Buoyed by this swell of optimism, Croatia is
A similar sentiment was reflected
distinct aim to ensure repeat clientele
companies will still try and get good
Convention Bureau, Matthias Schultze.
year-by-year bolstering and consolidating its
while paying attention to the importance
value, so there will be competition.”
“Our partnership with the German
MICE facilities, whilst simultaneously drawing and
companies place on value for money
capitalising on a most scenic backdrop.
experiences.
Director, Croatian National Tourist Board, Meri
Indeed, according to managing
The significance of the MICE industry
National Tourist Board ensures we have
for the company was especially stressed
a strong approach to securing the MENA
by vice president sales and marketing
market and this approach is underpinned
Matešic told TTG: “As one of the fastest growing
director of business solutions,
– Europe, Mövenpick Hotels & Resorts,
by a robust public relations and marketing
meeting destinations, Croatia is constantly
Disneyland Paris, Eloi Courcoux
Herta Hieslmair, who explained that
campaign,” he told TTG.
improving its offer and infrastructure. Every
the company, which already has an
MICE business represents one of the
year new facilities are built or improved and each
80-90 per cent satisfaction rate, aims
key revenue contributors with a 23 per
With economic recovery underway, it
year we have more direct flights from major
constantly to improve its offering by
cent business mix. With a hopeful eye on
is only natural that the MICE segment
European hubs.” She futher noted that Croatia
ensuring that if something is not to a
2014, she said: “The first months of this
is following suit in full force. At the
has welcomed over 2200 meetings in Q4 of 2013,
client’s satisfaction, it is rectified and
year indicate a positive trend in MICE
same time, established and emerging
depicting a seven per cent growth compared to
relayed to the client, thus creating
business – expecting a five per cent
European MICE destinations are
repeat business. Courcoux also referred
growth for the year.”
turning their eye to MENA.
16 March MICE 2014
ttgmena.com
news
CULTURE FOCUSED DEVELOPMENTS
ON LOCATION EUROPE
GETTING AHEAD IN THE INDUSTRY
NEW FEATURES AWAIT VISITORS
Madrid Convention Bureau
Recoletos (prominently
Bolstering its meetings
1,008 people and for the
CEO, IMEX Group, Carina Bauer recently revealed
has exclusively announced
the Architecture, Design
offering to the maximum,
entire house, 2,400 people.
to TTG some of the upcoming surprises for IMEX,
to TTG its upcoming plans
and Urbanism Museum),”
Frankfurt Convention
The Kap Europa will be
taking place from May 20-22 in Frankfurt.
for the city.
said director, Madrid
Bureau is adding a number
Messe Frankfurt’s venue
Convention Bureau, David
of venues to its portfolio of
in the city’s central Europa
and exhibitors at IMEX Frankfurt this year including
Pérez Noack.
MICE options.
district.
Hong Kong, Azerbaijan and Royal Caribbean
“One of the main objectives in the city is to reinforce the cultural
Referring to MICE
Kap Europa, set to open
In addition, Stadthaus am
“There are plenty of interesting new destinations
Cruises plus new hotel groups.”
offering for our visitors;
facilities, he added: “The
this June, is to feature 14
Markt is set for a 2015-2016
as a result of this, the
City Council has made
function rooms, with the
opening. It will consist of a
introducing a new concierge service for hosted
Mayor announced a
a refurbishment of its
largest room being 973m2.
semi-levitating assembly
buyers, which is one of several new ideas being
few days ago that we
Municipal Conference
The maximum capacity of
hall for up to 150 guests,
introduced by the IMEX Group to help buyers get
can count on three new
Centre in Campo de las
the largest room will be for
along with other facilities.
the best business return possible from their time
museums in the axe Prado-
Naciones.”
She also announced that IMEX will be
at the show.
ADDING CAPACITY Director, Croatian National Tourist Board, Meri Matešic revealed to TTG how Croatia is constantly enhancing is MICE proposition. Matešic noted that construction has begun on a culturaltourist centre with a congress hall with a capacity to hold 500 participants. Additionally exhibition venues are planned for the autumn of 2014, set to finish by 2016. She noted: “The construction of three MICE centres, in Split, Opatija and Dubrovnik, is planned in the near future."
LUCRATIVE PROJECT FOR LIVERPOOL hotel will form part of ACC Liverpool, home to BT Convention Centre and Echo Arena. Mayor of Liverpool, Joe Anderson said: "Exhibition Centre Liverpool and the integrated hotel will help us become one of Europe’s leading destinations for large conferences, exhibitions and events. It’s great news for our city that despite the difficult economic climate, we continue to drive forward with delivering important regeneration schemes like this." orks are currently underway on a
The exhibition venue will be capable
world-class exhibition centre and
of hosting large conferences, trade and
hotel on Liverpool’s waterfront,
consumer exhibitions, concerts and sports
slated to open by the summer of 2015.
events on a national and international
The 8,100m , three-hall Exhibition Centre
scale. Plans for the facility include an
Liverpool and the 216-room ‘headquarters’
atrium, meeting rooms and much more.
2
NEWS FLASH Emirates Airlines recently signalled its
10,000 exhibitors from over 180 countries,
commitment to the European travel and
the world literally converges at ITB Berlin.
aviation market with its largest trade show
For Emirates, a global connector of people
presence outside of the airline’s Dubai
and places, the event is a perfect platform
base at ITB Berlin.
for us to demonstrate our product and
Executive vice president and chief
services and share ideas with new and
commercial officer, Emirates Airline,
existing trade partners, customers and
Thierry Antinori said: "With more than
industry stakeholders.”
March MICE 2014
ttgmena.com
17
ANALYSIS TECHNOLOGY FOR MICE
INCREASED INTERACTIVITY Kuala Lumpur Convention Centre is in the midst of developing software to automate its speaker preparation room support system, according to general manager designate, Kuala Lumpur Convention Centre,
TESTIMONIAL
A TASTE OF THE FUTURE
Alan Pryor. “We are in the process of implementing our very own self-manage system which will encompass interactive touch screen kiosks located throughout the Centre to enable clients to easily obtain information on events
CEO, Suntec Singapore, Arun Madhok, exclusively shared with Naomi Leach the technological innovations set to redefine the MICE landscape
and happenings as well as information about their particular events, i.e. speakers, topics, timings,” Pryor commented. Also in the pipeline for the Centre is an interactive mobile app that will allow clients to
Trade Fair (Fitur) 2014 App generated more than 4,000 downloads, with some 3,800 active users from 33 countries consulting more than 8,000 content items published through the application relating to the Fitur. The purpose of this application, developed by the State Corporation for Tourism Innovation and Technology, was to enhance the experience of users who visited the trade fair, helping them to locate exhibiting companies and obtain up-to-date information regarding all of the events at
potential of mobile connectivity. We are al-
been indispensable to
ready experiencing some events enquiring
the MICE industry. While
about online ticketing and check-in systems
locate their whereabouts within the venue
some may think of technology
through mobile devices, for example, and
and serve as a path-finder and informative
as a means of replacing face-
are well able to provide the infrastructure
tool during the event.
to-face meetings, for the MICE
required to run such services.
DOWNLOADABLE CONTENT he International Tourism
echnology has always
SOCIAL MEDIA “Technology and social media play a big part in the experience of meetings and events today. In fact, the IBTM Industry Research for the Americas during the show, states that the expected rise in the use of technology features significantly in the research, with 76 per cent of planners predicting an increase in the use of new technology to shape event
industry technology is a tool to
Perhaps in the long term, venues may
help enhance meeting opportu-
find that there is demand for the display of
nities, to facilitate the running
more dynamic information about events.
of events for event organisers,
For example, delegates and visitors could
exhibitors and planners, as well
preview a booth on one side of the hall
as to broaden the scope and
while staying engaged at a very interesting
reach of their events.
demonstration on the other. Information
There is a clear demand for
could be pushed to mobile devices based
free, fast and robust Internet
on delegate profiles or location-based
connections therefore we
information.
provide enough bandwidth for 6,000 simultaneous users. Going forward, we are con-
One major trend in the MICE industry is the confex event, which combines elements of a conference and exhibition at the same
templating creating virtual
time. We have developed ultra-flexible
meet-up sessions also known
spaces that are controlled and automated
as ‘temporary social networks’
by our intelligent building management
where only delegates attend-
system.
ing specific events in Suntec
But by far the most significant tech-
Singapore can log in, chat, meet
nological update to Suntec Singapore’s
content and 73 per cent confirming that they
and exchange contacts for the
operations has been the Customer Portal.
use social media to communicate with at-
duration of the event. Once the
Event organisers can configure floor plans
tendees before and during the event,” noted
event is over, the network dis-
in 2D and 3D as well as select F&B options
exhibition director, AIBTM, Michael Lyons.
appears. Our ideal scenario in-
through the Customer Portal.
Fitur. Users were also able to cre-
volves corporate match-making
ate a personalised agenda.
sessions where business people
from across the globe to make changes
with similar business interests
whenever and wherever they wish. These
are paired up during their visit
changes are captured and relayed in real-
to Suntec Singapore.
time to our Experience Managers who act
PERSONALISED ENGAGEMENT “We have the backbone to cater to organisers who bring in their own international production
We’ve recently completed a $145 million modernisation programme that puts our Centre at the cutting edge of the MICE in-
and IT companies who set up these interactive
dustry. Our integrated network
environments for delegates attending these
of digital screens throughout
events. The key trend in the market is engage-
our Centre has tremendous
ment or ensuring the audience has the oppor-
potential for offering targeted
tunity to experience the product or services.
messaging and interactivity for
The new tech-aware audience is not just there
delegates. And we are home to
to listen; its expectations of learning are higher
the world’s largest high defini-
and much more personalised,” asserted senior
tion video wall.
director - international, China National Convention Center, Jenny Salsbury.
18 March MICE 2014
Mobile computing is already ubiquitous, and the MICE industry has yet to fully leverage the ttgmena.com
The Portal allows our event organisers
as a single point of contact for our clients.
SPOTLIGHT HONG KONG
NEWS IN BRIEF HARBOUR PLAZA 8 DEGREES revealed to TTG that its meeting and room offerings are tailormade for MICE groups, with packages that include corporate venues for the event, lunch, complimentary use of standard meeting equipment and free room upgrade. Sales communications, HONG KONG DISNEYLAND RESORT, Evelyn Chan informed TTG that its MICE incentive offerings help propel the park to new heights: “Nothing says ‘extra special’ to a MICE delegate than an event held in a theme park, which is an exclusive experience our resort is able to offer through our park buyout programme. Our buyout nights allow guests to have the park to themselves and enjoy the rides and attractions once the park has closed for the day.”
HONG KONG CONVENTION AND EXHIBITION CENTRE (HK CEC)
SPOTLIGHT
is enhancing delegates’ experience. Communications deputy manager, HK CEC, Gloria Fong explained: “The WiFi system was upgraded at the end of
HONG KONG
2013 for which we have increased the current number of users to 5,000 and installed additional access point for better reception.” Marketing communications manager, THE CHARTERHOUSE CAUSE-
WAY BAY HONG KONG, Peggy Wong described how the property is catering to smaller scale MICE groups: “Our hotel provides three meeting venues that serve small corporate meeting groups. I think there is a certain
Hong Kong’s stakeholders reveal to Panayiotis Markides how the destination ensures that MICE attendees are taken care of for an unsurpassable and bespoke MICE trip
marketing penetration niche to the underserved SMEs. In addition, our location, within five minutes’ drive to HK CEC, together with the hotel’s free scheduled shuttle bus services to the venue during the trade fair period has strongly attracted delegates to stay with us.” Director of public relations, THE RITZ-CARLTON, HONG KONG, Vivian Li reported the significance of the Middle Eastern market to Hong Kong, noting: “We are seeing steadfast growth from the Middle Eastern market.” Li also revealed the property’s strategies to bolster MICE sector growth: “We
ith an established foundation as a top corporate destination, Hong
offer bespoke packages based on the needs of each individual MICE group.
Kong is recognised as one of the global leaders in the MICE industry.
We also introduce some very exclusive experiential packages encompassing
Boasting a number of venues such as Hong Kong Convention and
private education tours or cooking classes with Michelin-star chefs.”
Exhibition Centre, Asia World-Expo and even its own Disney theme park, it is clear that the destination has honed its expertise in catering for the MICE
Director, MOMENTOUS ASIA TRAVEL AND EVENTS, Laurie Lau de-
industry attracting the GCC as its top new feeder market up 17.6 per cent year-on-
scribed Hong Kong’s ability to evolve with trends: “In the past, Hong Kong’s
year. As such, what is on offer for visiting and domestic delegates is of fundamental
available option for incentive activities and experiences was limited to shopping,
importance to various industry stakeholders as they endeavour to uphold Hong
but in recent years, Hong Kong’s offer for incentives have extended to activities
Kong’s lauded MICE status.
such as theme parties, cooking classes and festive celebrations, for example, the Chinese Lunar New Year & Mid-Autumn Festival. Momentous Asia has introduced and increased experiences for MICE groups coming to Hong Kong, for instance by introducing expert speakers to lecture at the particular historical site.”
Director of business development, marketing and branding, AsiaWorld-Expo Management, Monique Yeung tells TTG how Lantau provides some of the best Hong Kong has to offer
COMMENT
AsiaWorld-Expo features convenient access to neighbouring hotels and
China market, there are many more business op-
some of Hong Kong’s leading tourist attractions, making it easy to create
portunities for various industries in the region and
MICE events that blend business and leisure for an unforgettable, all-in-one
the world. These increases in trading activities will
experience on Lantau. In addition, AsiaWorld-Expo is going to promote
further fuel the development of MICE activities in
a two-day-one-night trip on Lantau. After joining the MICE events at the
the region. Together with a very strong trade net-
venue, delegates can then have their all-in-one travel experience at those
work supported by the Hong Kong Tourism Board
Lantau attractions, which encourages them to stay longer in Hong Kong or
and the Meetings & Exhibitions Hong Kong, Hong
even with their family. In recent years, the MICE sector in Hong Kong has
Kong is experiencing a phenomenal growth in its
been growing rapidly. In particular, with the opening up of the Mainland
MICE activities.
March MICE 2014
ttgmena.com
19
PEOPLE ON THE MOVE
by Marriott and Marriott Executive Apartments Doha City Center in Qatar has welcomed Carol Braganza as a PR and marketing executive, with expertise in branding amongst other skills. Braganza joins from her position at the Renaissance Mumbai Convention Centre Hotel and Lakeside Chalet - Marriott Executive Apartments Mumbai.
With two decades of experience in the hospitality industry, Salman Ansari joins Ramada Downtown, Dubai, as the new assistant director of sales, where he will take charge of strengthening business relationships with clients and stakeholders, as well as generating fresh leads for new accounts.
F&B MANAGER InterContinental Aqaba Resort has announced Tamer Abu Jerise as F&B manager. With more than a decade of hospitality industry experience under his belt, he has worked in several hotels in Jordan and the UK in the F&B department, where he learned many skills such as monitoring trends in the F&B industry.
SEBASTIAN NOHSE
JW MARRIOTT MARQUIS DUBAI
Renaissance Hotel, Courtyard
ASSISTANT DIRECTOR OF SALES
TAMER ABU JERISE
INTERCONTINENTAL AQABA RESORT
PR AND MARKETING EXECUTIVE
SALMAN ANSARI
RAMADA DOWNTOWN, DUBAI
RENAISSANCE HOTEL, COURTYARD BY MARRIOTT AND MARRIOTT EXECUTIVE APARTMENTS DOHA
CAROL BRAGANZA
DIRECTOR OF CULINARY Renowned for his ability to create authentic culinary experiences, Sebastian Nohse has been announced as the director of culinary at the JW Marriott Marquis Dubai, where he will support the hotel in its mission to be the leading F&B destination in the Middle East. In his new position, he is to lead a team of 280 chefs, manage 22 kitchens and operate an array of dining outlets.
If you have recently been promoted or appointed key staff, please visit our website...
Kamal Rijhwani has been promoted to assistant manager in-charge of sales and marketing, Radisson Blu Resort Sharjah. Boasting 15 years of experience in the hospitality industry, Rijhwani will be responsible for the strategic, commercial and day-to-day operational aspects of the property. He has worked in properties across India, Bulgaria, Tanzania and the UK.
JASON HUDSON
DIRECTOR OF OPERATIONS
ACCOUNT MANAGER
MAIJU VAANANEN
ACCOUNT MANAGER
Hospitality Management
Jason Hudson has been
Maiju Vaananen, a
Holdings has appointed
announced as a new
customer-orientated and
Abdullah Melhem as director
account manager for
detail-focused person, has
of operations, with 14 years
TTG MENA and its events department, to work on the company’s flagship Middle East Luxury Travel Show (MELTS). In his new position, Hudson, who is a British national, will be responsible for promoting and advancing the MELTS show in the UAE, Saudi Arabia, Kuwait, Lebanon and Jordan.
been selected as an account
of experience at Starwood Hotels & Resorts and 15 years with Hyatt Hotels & Resorts. Melhem has demonstrated his expertise in various senior positions, including during his last tenure at Starwood Hotels & Resorts, where he served as the area manager for Makkah and Madina.
20 March MICE 2014
TTG MENA
ASSISTANT MANAGER IN-CHARGE OF SALES AND MARKETING
ABDULLAH MELHEM
HOSPITALITY MANAGEMENT HOLDINGS
RADISSON BLU RESORT SHARJAH
KAMAL RIJHWANI
ttgmena.com
manager for TTG MENA’s events division, to focus on its MELTS brand. Originally from Finland, Vaananen previously worked in the field of IT sales. Vaananen will be working closely with MELTS exhibitors in Qatar, Oman, Turkey, Bahrain, Cyprus, Egypt, Iran and Iraq.
TATOS
SPECIAL AGENT... Latest news from CEO, Al-Thuraya Travel & Tours, Fadi Areish
We have recently expanded our offices in Dubai. Also, our main aim is always customer satisfaction, having mastered the art of quality assurance, our promise is to provide only the finest. We have just added more departures to our weekly tours for Jordan in different languages. Our current focus for 2014 is to further enhance our in-house technology to give agents the
best platforms for bookings, and to introduce innovative products, unseen in the market before, to attract more guests to our lovely country, whilst working closely with the community which we strongly believe in. Al-Thuraya Travel & Tours is already showing Jordan from a different perspective to guests through our luxury brand Think Jordan.
[ INDUSTRY SNAPSHOT ] Operation manager, Arabian Peninsula Travel & Tourism, Anwar Sabri Operation manager, Arabian Peninsula Travel & Tourism, Anwar Sabri commented to TTG on how the travel industry in the region has evolved in the last two decades. “The travel industry has changed dramatically as travellers have become more aware. For example, MENA travellers are now going to places such as Malaysia
and Singapore. They are also travelling more for medical reasons, as well as for weddings. This is a change that we are witnessing.” Sabri also noted the significance of social media and how it is now used to promote tourism, referring to the fact that Arabian Peninsula Travel & Tourism utilises both Facebook and Twitter.
18 S R A YE
Furthering ties with Europe n an effort to enhance Dubai’s popularity with European visitors, a new ruling by the UAE Ministry of Foreign Affairs has been announced, exempting citizens of 13 European member states from requiring a pre-entry visa to the UAE. The ruling comes into effect from March 22, 2014. Commenting from ITB 2014, Director General, Dubai Department of Tourism and Commerce Marketing, HE Helal Saeed Almarri said: “This is a very positive announcement from the UAE Ministry of Foreign Affairs and one which will have a significant impact on the attractiveness of Dubai as a destination for tourists from the 13 countries included in the exemption. The 13 countries that come under the new exemption are: Poland, Slovenia, Slovakia, Czech Republic, Lithuania, Hungary, Latvia, Estonia, Malta, Cyprus, Croatia, Romania and Bulgaria.
FLASH BACK
...TO 2006
DID YOU KNOW ... in December 2006, TTG spoke to luxury tour operator, Dnata Holidays which revealed it was set to introduce a new userfriendly website.
1 Y E A8 RS
March MICE 2014
ttgmena.com
21
PICTURE PERFECT
Qatar Airways and FC Barcelona take their partnership to the skies as the airline introduces the Spanish football club’s livery for the first time on a Boeing 777.
Al Maryah Island comes alive with fire-breathing dragons, costumed dancers, drummers and Kung Fu artists as part of Abu Dhabi’s largest Chinese New Year festivities.
Yas Marina plays host to the Dragon Boating Race and Festival on Yas Island, Abu Dhabi, bringing the community together with an action-packed day for the family.
Dubai Shopping Festival 2014 at Citywalk sees clectic artists entertain families and friends who attend the celebrations of the annual event.
Millennium & Copthorne Hotels Middle East & Africa promotes its newly acquired strategy,
Dubai-based Cuadro Gallery, in partnership with Fairmont Hotels & Resorts, welcomes conceptual artist Faig Ahmed to take part in the art@fairmont residency programme at Fairmont The Palm until May5,2014.
themed ‘The Road to Excellence’, at its recent Annual General Manager’s Meeting.
Picture perfect 22 March MICE 2014
Judge, MasterChef Australia, George Calombaris takes to the waters around Abu Dhabi’s Eastern Mangroves to discover more of the capital’s eco-system and sustainability efforts.
A visual tour of recent events in the region
ttgmena.com
SOCIAL HUB Media Voice
Our Team GENERAL MANAGER PUBLISHING & SALES Tony Fields TFields@ttgmena.com D: +357 24 803001
Massive social media response
GENERAL MANAGER EVENTS & COMMUNICATIONS Alexandra North ANorth@ttgmena.com D: +357 24 803071 MEDIA REPORTERS Naomi Leach Natalie Hami Panayiotis Markides Stefanie Saghbini DIGITAL CONTENT CREATOR Tatiana Tsierkezou CREATIVE DIRECTOR TTG MENA PUBLISHING Edward Beales DESIGNER Maggie Bdjian E-COMMERCE MANAGER Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-COMMERCE EXECUTIVE Constantinos Voniatis SALES MANAGER Adrian Exley AExley@ttgmena.com D: +357 24 803004 ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Inna Armeanu IArmeanu@ttgmena.com D: +357 24 803013 Kyriacos Kyriacou KKyriacou@ttgmena.com D: +357 24 803014 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 INTERNATIONAL PARTNER MANAGER Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 OPERATIONS MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland TTG Russia TTG Media * For information on these publications, please contact us at: INFO@ttgmena.com
The enthusiasm with which the initiative has been received demonstrates the collective spirit of Dubai.
Since HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai launched the #MyDubai initiative on his Instagram and Twitter accounts, there has already been a huge response with over 250,000 posts on Instagram. The initiative looks to involve residents and visitors to create ‘the world’s first autobiography of a city’ by sharing significant moments in their lives using the hashtag #MyDubai. Director general, DTCM, HE Helal Saeed Almarri commented: “The diversity of images and stories that have already been told, reflects the hugely diverse population of over 200 nationalities in Dubai. The enthusiasm with which the initiative has been received demonstrates the collective spirit of Dubai.”
FLASH
BACK
...TO 2001
DID YOU KNOW
...in March 2001, TTG reported that travel industry stakeholders were discussing the possibility of suborbital flights and were set to embark on space tourism.
Y E 18 AR S
To find out more about TTG MENA's social media activities, visit us on Facebook, Twitter and LinkedIn...
TOP 5
MOST READ STORIES TTGMENA.COM
What's trending in the MENA world?
1 2 3 4 5
IHG TO HEIGHTEN PRESENCE IN TURKEY WITH THREE PROPERTY SIGNINGS OMAN AIR AND SRI LANKAN AIRLINES SIGN CODESHARE DUBAI INTERNATIONAL SERVES OVER 6.4 MILLION PASSENGERS IN JANUARY ANNUAL HOTEL CONFERENCE KICKS OFF ON AN OPTIMISTIC NOTE
Monthly Stats Join us on ou r travels and t ake a look behin d the scenes at the people we meet and the places we se e. instagram.c om/ttgmena
ñ 93,785 ñ 38,852 ñ 603,256 Average page views ñ 6.4 Average Time ñ 4.4 mins TOTAL VISITS: Returning Visitor Page views
Keeping you up-to-date with all the news...
CENTARA HOTELS & RESORTS TO MOVE INTO MIDDLE EAST WITH CENTARA GRAND WEST BAY HOTEL DOHA
NEXT
ISSUE APRIL
DESTINATION TURKEY • UPDATE JORDAN • ON LOCATION SWITZERLAND • SPOTLIGHT SRI LANKA • AWARENESS CULTURAL TOURISM • ANALYSIS SPAS & WELLNESS
March MICE 2014
ttgmena.com
23