Middle East & North Africa
JUNE 2014
Destination RED SEA
ISSUE 270
Spotlight CHINA
Update GREECE & CYPRUS Endeavouring to revive a diverse tourism product
Boasting an unrivalled MICE sector
Analysis AIRPORTS
Technology enhancements for passengers
PASSAGE OF PROMISE
A vast destination, India is successfully capturing the appeal of the international heavyweights
Read online
An investment in a captivating region
CONTENTS > YOUR GUIDE 04 9
NEWS
INTERVIEW
Exciting summer ahead
T
he TTG MENA office is buzzing and wide awake, awaiting the warmth of summer and all the delights that the
season brings with it here in Cyprus; lazy days at the beach, cooling breezes and refreshing
10
DESTINATION RED SEA
flavours of ice-cream. And of course let’s not forget the significant role that the recent success of ATM plays, pro-
14
UPDATE GREECE & CYPRUS
pelling the industry and us, the TTG MENA team forwards along with it. So with our creative sun hats on, ready to bring you the latest news, we
16
ON LOCATION INDIA
welcome you to our June issue. In our dedicated Destination Red Sea report we explore how the very distinct areas that
18
ANALYSIS AIRPORTS
make up the Red Sea are working to entice visitors back. Closer to home, TTG MENA hones in
A LETTER FROM...
on Greece and Cyprus; two sun-drenched desti-
20
SPOTLIGHT CHINA
nations endeavouring to regain touristic glory. On Location India discovers its appeal to major international hotel companies and Spotlight
22
PEOPLE ON THE MOVE
China looks at its ever-growing MICE strengths. Finally in Analysis Airports we take a journey through the technological innovations taking
24
PICTURE PERFECT
2 June 2014
place in the world of airports. Wishing you all a great read, until next time.
Natalie Hami Media Reporter
TOP STORY
A strong focus on the MENA region BlueBay Group is continuing its devel-
Suites. At the heart of the financial dis-
opment strategy focused on the Middle
trict of the city, the four-star hotel Blue-
East and Persian Gulf, directing new
Bay Black Stone is set to open next. In
projects to the UAE, Saudi Arabia, Egypt
the UAE, further openings are planned in
and Turkey.
Fujairah and Sharjah in 2014 and 2015.
The company, present at this year’s
Among the expansion plans in Egypt,
ATM, gave visitors the chance to see
two new resorts in Sharm El Sheikh will
first-hand the developments announced
open their doors: BlueBay Savanna and
by the Group, most notably its new brand
BelleVue Gardenia, which will join the
Armada BlueBay which will soon include
other openings planned in all major des-
two new establishments in the most ex-
tinations in the country, such as Cairo,
clusive area of Dubai, Jumeirah Lakes
Hurghada and Marsa Alam.
Towers, the four-star resort Armada BlueBay and in 2015, Armada BelleVue ttgmena.com
In addition BlueBay City Panama is scheduled to open in August 2014.
NEWS
A shift in strategy Head of product and marketing, Desert Adventures, Elena Komarnytskaya revealed the company's upcoming innovative projects to TTG
e have new
plan to keep it up for the
and exciting
remainder of this year as
projects that
well. We also plan to focus
we are currently working
more on the local market
on this year. These range
with innovative products
from the new technology
and experiences. This
platform to the products
market has been largely
which were recently
unexploited by us in the
launched through our Art
past and we plan to shift
of Travel brochure. We
some of our focus to the
are moving at an excit-
growing demand of the
ing and steady pace and
UAE population.
Exhibition Calendar
2014
June 3-6 Connect, Marrakech, Morocco www.connect-aviation.com • June 9-10 CATHIC, Istanbul, Turkey www.cathic.com • June 12-15 International Travel Exposition, Hong Kong www.itehk.com •
Shangri-La Hotels and
Shard, London is the city's
Resorts' first property in
first high-rise hotel. It of-
the UK, Shangri-La Hotel,
fers views of London in
June 22 -24 Routes Africa, Zimbabwe, Africa www.routesonline.com •
At The Shard, London has
every direction, overlook-
recently opened its doors.
ing landmarks such as the
July 6 – 8 Routes Silk Road, Tbilisi, Georgia www.routesonline.com •
Kong-based hotel group's
President and CEO,
83rd hotel and third in Eu-
Shangri-La Hotels & Re-
rope, following the open-
sorts, Greg Dogan said:
ings of Shangri-La Hotel,
“The sweeping views
Paris and Shangri-La Bos-
from Shangri-La Hotel, At
phorus, Istanbul in 2010
The Shard provide a new
and 2013, respectively.
perspective on London.
nered with Oman based
The hotel is the Hong
July 24 – 25 MICE India & Luxury Travel Congress, Mumbai, India www.miltcongress.com • • •
TTG MENA will be available at these shows ttgmena luxury will be available at these shows
Houses of Parliament.
Located in the tallest
It is a spectacular setting
building in Western Eu-
in which to introduce our
rope, on floors 34 to 52,
signature Asian-inspired
Shangri-La Hotel, At The
hospitality to the UK.”
Debuting at major exhibition
Teaming up for success in Oman Shaza Hotels has part-
Long-awaited arrival
Making its debut at this year’s ATM, was The Royal Opera House
tract a diverse market. President and CEO,
Muscat (ROHM). Sharing its booth with the Oman Ministry of Tourism, ROHM utilised
Taameer Investment to
Shaza Hotels, Simon
manage a new hotel in
Coombs said: “This is our
the opportunity as a mean s to implement its goal of positioning itself
Muscat, located on the
second hotel with Taameer
as a centre of excellence for global cultural engagement.
prestigious Marina-front of
Investment. We first signed
Director general, ROHM, Christina Scheppelman said: “Our pres-
The Wave Muscat.
a beautiful resort in Salalah
ence at the dynamic four-day conference allowed us to present our-
which we expect to open
selves as a premier venue for culture and the arts — showcasing the
Omani development is ex-
in 24 months, and are now
rich and diverse artistic creations of Omani artists.”
pected to become a major
keen to manage our part-
leisure attraction for the
ner’s innovative 190 room
local community as well
hotel."
The Marina side of the
as for tourists visiting the
Shaza has recently an-
Fortifying links with the Middle East
capital. Key demand gener-
nounced several hotel
ators, such as the adjacent
projects including Doha,
shopping district and the
Amman and Jeddah, with
water-front board walk with
other projects currently un-
Lufthansa has given a positive outlook on the 2014/2015
its various dining options,
der negotiation in Dubai, Ri-
travel season for its business in the Middle East at this
will allow the hotel to at-
yadh, Bahrain and Istanbul.
year’s ATM in Dubai, reporting that in 2013, over 1.7 million guests, for the first time, were welcomed aboard the group members Lufthansa, SWISS and Austrian Airlines on the route network to and from the Middle East.
The premium growth in the UAE has been impressive over the last months
This reflects a growth of over five per cent compared to the previous year. In total the Lufthansa Group offered
and services, with over 7,000 business class seats being
flights to more than 104 million passengers in 2013.
installed on over 100 long-haul aircraft, thus increasing
With a view to further serving the Middle Eastern market, Lufthansa’s network is expected to grow even more. The largest growth was generated in the premium seg-
the new business class availability to 100 per cent by summer 2015. General manager – UAE and director – Gulf and Paki-
ment, especially in first and business class. In both com-
stan, Lufthansa, Karsten Zang said: “The premium growth
partments, Lufthansa has recently introduced new seats
in the UAE has been impressive over the last months.”
4 June 2014
ttgmena.com
NEWS
NEWS FLASH
Airport Lounge Check
Airline bolsters US network
Falcon Gold Lounge, Bahrain International Airport
Turkish Airlines has recently added its 249th network destination with flights to Boston. The airline already operates to seven cities in the US. This new destination was highlighted at this year’s Arabian Travel Market. Five flights from Istanbul to Boston will be operated per week initially and this will be increased to seven flights per week as of June.
By Tony Fields Heading back home from a
definitely a welcome addition for
fruitful but busy business trip, I
a business person on the go.
was drawn in by the Falcon Gold
For passengers looking to get
Lounge’s offering and headed in
some rest, the private cubicles in
to explore its promise of a serene
the Quiet Lounge area allow an
environment to unwind and forget
environment to rest away from the
about the anxieties of hurried
hustle and bustle of the airport.
Massive expansion plans for regional company
And equally important, those
business travel. Following a long journey to the
travelling with children can keep
airport I was more than pleased
them entertained at the X-box
otana Hotel
with Falcon Gold Lounge’s
zone. For myself, I opted instead
Management has
complimentary food and beverage
to make use of the Personal Media
announced the
offering, which was most delicious;
Players provided.
signing of 10 new hotels across the UAE, Iran,
TTG staff and correspondents assess services used by them. We report the results, which are
Tanzania and Sudan, all
based on a one-time experience only and view services from a customer perspective.
expected to open their doors before 2020.
Suitable for: Business / FAMILY
The brand has signed five new hotels in Dubai, which will see the brand’s total
AN IMMEDIATE REBRAND Le Méridien Dubai has been
rise to 13,518. “The new hotels will enable us to strengthen our market share in high demand areas,”
rebranded to ‘Le Méridien
set to offer one of the larg-
commented president, Ro-
Dubai Hotel & Conference
est rooms in the city that is
tana Hotels Management,
Centre.'
both exclusive and spacious.
Omer Kaddouri.
The strategic location and
Second Al Ain HOTEL announced
The new Le Royal Club is
number of rooms in the UAE
The event facilities reflect
Rotana also plans to open
potential for MICE opportu-
modern trends in décor
four properties in Iran and a
nities inspired the multimil-
and technology where the
second Sudan property has
lion-dollar expansion plans,
2,500m2 Great Ballroom,
been signed, in addition to
which were instrumental for
can now accommodate
a property in the Tanzanian
the rebranding.
more than 1,500 guests. The
city of Dar es Salaam.
In a bid to accommodate
expansion also includes six
current and future demand,
new facilities, taking the to-
Le Méridien Dubai Hotel
tal count to 21.
Major redesign soon to be unveiled
Ayla Hotels and Resorts
point for discovering the
& Conference Centre has
The hotel currently fea-
has announced the immi-
local culture, to relax or for
opened the newly built ex-
tures 18 food and beverage
nent opening of its second
shopping.
tension which houses the Le
outlets, including diversified
Looking to accentuate
chandelier and water
Royal Club.
cuisine.
the hotel’s position in
feature, will complement
three F&B outlets, Pulse
Dubai, Habtoor Grand
the ensemble, whilst
Health Club and two meet-
Beach Resort & Spa
special areas are to be
ings rooms.
on Jumeirah Beach has
created for tour opera-
property in Al Ain, Ayla Bawadi Hotel. The hotel is a four-star property that will aim to of-
The property boasts
fer dry accommodation for
“We are proud to an-
revealed extensive reno-
tors, as well as a lounge
business and leisure travel-
nounce the opening of
vation plans set to com-
entrance and relaxation
lers visiting the city.
Ayla’s second hotel, and
mence this month.
zone for early arrivals
Conveniently located
our main focus is increasing
The six-month project
and late departures.
beside Bawadi Mall, Ayla
awareness of Al Ain as a
will begin on the lobby
Bawadi Hotel offers 90
destination and our brand,
first, and will feature a
hotel’s deluxe resort
rooms and suites furnished
as well as attracting more
new contemporary de-
rooms will be completely
in a modern Arabic fusion.
visitors to our Green Oasis,”
sign and with an Arabic
redesigned and ready
In addition, 104 of the
announced general man-
touch. The central con-
for occupation in stages
rounded by the Souq,
ager, Ayla Hotels and Re-
cepts, a desert flower
by October.
presenting an ideal starting
sorts, Mohamed Soussan.
The hotel is also sur-
6 June 2014
ttgmena.com
NEWS
hotel Check
Auris Plaza Hotel DUBAI, UAE By Tony Fields
Three brands to debut in MENA
From the instant I set foot in Dubai,
ward appearance of a corporate
Auris Plaza Hotel took care of me;
hotel there were plenty of couples
picking me up from the airport
and families enjoying this dry
with a Mercedes-Benz, to a smooth
property. The hotel caters well to
check in and complimentary up-
families and couples especially
Millennium & Copthorne Hotels Middle East and Africa
grade, I was in want of nothing. My
due to its convenient location to
(MEA) has revealed a trio of new-to-the-region hospital-
room was on the 14 floor allowing
Dubai’s entertainment hub, making
ity brands, as part of its planned programme of expan-
me to enjoy the view of Dubai that
it an excellent choice for shopping
sion, with a target of 50 properties by 2017.
this spacious room offered.
tourism.
th
The brands include Studio M, M Hotel and Millennium
However, as a business traveller
And perfectly located in central
Executive Apartments. The first Studio M in the Middle
Dubai, I lacked no options for en-
I was glad to find out that the hotel
East is to open on the King Fahad Road in Riyadh in Q2 of
tertainment with the Mall of the
offers free WiFi, which was fast
2015 with a 145-key property. Travellers can expect the
Emirates being only a five-minute
and convenient. The hotel’s corpo-
first M Hotel to be initially rolled out in Dubai, Doha, Ri-
walk away.
rate offerings include an executive
yadh and Jeddah by 2017. The first Millennium Executive
floor on the 13 storey.
Apartment property will open in Muscat, with the 115-key
Indeed despite the hotel’s out-
th
Millennium Executive Apartments, Muscat by Q4 of 2014. TTG staff and correspondents assess services used by them. We report the results, which are
This will be followed by a second opening in the Dubai
based on a one-time experience only and view services from a customer perspective.
Marina district in Q4 this year, with 10 stand-alone and mixed-use development-sited properties targeted across
Suitable for: COUPLES / Business / FAMILY
key GCC cities within the next three years.
RAK TO WELCOME LUXURY Global Hotels Management (GHM) has signed a
CEO, GHM, Masood
franchise agreement with
Hashim said: “The open-
Wyndham Hotel Group
ing of the Ramada Hotel &
to introduce the Ramada
Suites in Ras Al Khaimah
hotel brand to Ras Al
is a significant milestone
Khaimah.
in our expansion across
The luxury Ramada
Sights set on Middle Eastern growth Best Western International has unveiled
Furthermore, the company is also plan-
38-suite boutique hotel.
the UAE. Ras Al Khaimah
Hotel & Suites Ras Al
is a growing destination
Khaimah, located on
and its natural beauty
the northern tip of the
attracts both leisure and
Arabian Peninsula, is a
business travellers.”
LEADING THE WAY FORWARD
rapid expansion plans in the Middle East.
ning to expand in Qatar. Having signed
The plans, revealed at Arabian Travel
a major development agreement with
Market, highlight the brand’s expansion in
Sphinex Hotels & Resorts last year, the
Saudi Arabia and Qatar.
first project will be launched in the third
ccording to the annual Travel and
$2.6 billion to Oman’s economy in 2013,
quarter of 2014.
Tourism Economic Impact report
three per cent of the country’s GDP. This
issued by the World Travel and
is forecast to rise by 10.2 per cent to $2.8
In 2014, alone, the company intends to launch eight new hotels in Saudi Arabia,
Vice president, international operations
representing all three of its hotel products
– Asia & the Middle East, Best Western,
Tourism Council (WTTC) the Sultanate
- classic Best Western, upscale Best West-
Glenn de Souza commented: “Since last
of Oman is set to lead the Middle East in
Moreover, it reveals the sector’s total
ern and luxury Best Western Premier.
year’s show we have grown rapidly, open-
terms of growth in the travel and tourism
contribution the country’s GDP was $5.4
ing the first ever Best Western hotels in
sector in 2014.
billion, 6.4 per cent of the total GDP in
Building on its two existing properties in Al Khobar and Makkah, 2014 will see
Kuwait and Makkah, and signing a major
Best Western make its debut in multiple
development agreement in Qatar.
new Saudi Arabian cities, including Al Qas-
“In the coming months we look forward
sim, Al Ahsa, Jeddah, Dammam, Al Jubail,
to expanding our Middle Eastern footprint
Hayel and Jizan. It will also return to the
even further, especially in Saudi Arabia,”
fast-expanding capital, Riyadh.
de Souza added.
8 June 2014
The report states that the country is well-positioned to post one of the most robust growth rates worldwide in the sector in the coming year. It further assessed that the travel and tourism industry had directly contributed ttgmena.com
billion in 2014.
2013, which is expected to go up by 9.4 per cent to reach $5.9 billion in 2014. By 2024, the total contribution of travel and tourism sector to Oman’s GDP is expected to reach $10 billion, 8.2 per cent of the country’s GDP.
INTERVIEW
LASTING MEMORIES CEO, Majid Al Futtaim Holding, Iyad Malas shares with Stefanie Saghbini the continued successes behind one of the region’s largest retail, entertainment and leisure operators, and its plans to create unforgettable experiences
TTG: Please share with us Majid Al Futtaim’s ethos and how the team contin-
to reach $898.45 million. This was definitely another very good
ues to carry this out.
year for Majid Al Futtaim. We have not
Majid Al Futtaim started from one man’s
only delivered robust business results but
vision to transform the face of shopping,
have also united our companies under
entertainment and leisure. The core
one umbrella corporate brand – Majid Al
ethos of the group is, as envisaged by our
Futtaim – as we embark on the next chap-
founder, Majid Al Futtaim, who once said:
ter of our expansion plans.
“My dream is to create great moments for everyone, every day.” In fact, our business is a customer
TTG: Tell us a little more about the new brand strategy, how it is coming along
centric one, based on a long-term vision
so far and the ultimate goal for this
and building shopping malls and operating
transformation.
is a long-term business.
In December 2013, we unveiled the new
Beyond that, looking at the whole
brand direction to unite our broad group
sustainability elements of any business,
of companies. The rebrand signifies a
looking at the communities in which
major investment in the company’s future
you operate and then being a good
as it prepares for expansion in both new
corporate citizen is quite important for
and existing markets.
any company operating in any market.
Our brand name and logo are important
And that makes Majid Al Futtaim a leader
indicators of who we are and what we
in that area.
stand for. As we embark on extensive expansion throughout the Middle East and
TTG: Amid rapidly increasing competition
beyond, we are taking the opportunity to
across the region, how is Majid Al Fut-
strengthen how we represent ourselves.
taim continuing to secure its place at the
Due to the size and diversity of the
forefront of tourism and hospitality?
businesses that are part of the group,
Majid Al Futtaim invests in each country’s
customers and consumers may not
landscape of modernisation by leveraging
be aware that they are dealing with a
its financial strength and regional leader-
company operating under the Majid Al
ship to build properties, create jobs, drive
Futtaim umbrella.
GDP growth and generate tourism.
Introducing an official ‘quality stamp’
Ultimately, we change the way people
across all touch points and businesses,
shop, live and play, making every day less
ensures the 250 million consumers that
ordinary.
experience Majid Al Futtaim brands each
into the Levant region through the
year, know the company behind their
opening of Beirut City Centre in
favourite.
Lebanon. Future growth in the Middle
TTG: As CEO of Majid Al Futtaim Hold-
TTG: Referring to Majid Al Futtaim’s
We began rolling out the new branding
projects under construction. Last year, we expanded our footprint
but not least, a prudent financial and risk management approach, which is typical of Majid Al Futtaim.
East and North Africa will be driven by
ing, how would you advise fellow pro-
you best describe overall performance
across all assets and markets in the
regional large-scale expansion plans
fessionals in the Middle East to keep
throughout 2013 and to what can this
region. The iconic ‘M’ symbol can now be
for our portfolios in Egypt in addition
progressing and growing?
be attributed?
seen all across the region and is already
to new malls envisaged in Saudi Arabia
In recent years, the Middle East has
The year 2013 was another year of strong
becoming a familiar sight for consumers.
and Oman, and residential projects in
cemented its position as a hub for global
diverse group of companies, how would
operational performance for Majid Al Fut-
Lebanon, in addition to hypermarkets,
business due to its central location and
taim, with total revenues reaching $6.26
TTG: What is your focus for 2014?
cinemas, family entertainment centres
experienced workforce.
billion, growing by 10 per cent. EBITDA
In 2014, we will continue to make
and snow park openings.
(earnings before interest, taxes, deprecia-
significant progress with our ambitious
tion and amoritisation) from recurring op-
plans to double the size of the business
out with careful attention to quality,
business developments in the region
erations grew by 12 per cent year-on-year
by 2018 and have several large scale
responsibility to the community and last
going forward.
June 2014
These expansion plans will be carried
ttgmena.com
The task now is to retain and improve this reputation so that we can guarantee
9
DESTINATION RED SEA
BOUNTIFUL EXPLORATION
10 June 2014
Bolstered by a plethora of vibrant natural attractions, the Red Sea's distinctive coastal cities continue to lure loyal markets to their shores. Naomi Leach investigates
espite being linked together by the mesmerising strip of globally revered aquatic abundance, the coastal cities of the Red Sea are marked by differing tourism fortunes. Rather than taking a collaborative approach to promoting the region as a whole, Jordan’s Aqaba, Saudi Arabia’s Jeddah and Egypt’s Hurghada and Sharm El Sheikh are each working on strategic approaches in line with their own national tourism agendas. But what these destinations do share is a united appreciation of the powerful touristic draw of the Red Sea and a determination to bolster visitor numbers, especially from the MENA region. “The Red Sea, known for its exotic marine life and coral reef is the ideal location for recreational activities such as scuba diving, snorkelling and fishing. To tell the stories of the rich culture and history of Jeddah, many museums have been built and guests can arrange with the concierge to visit those landmarks,” enthused general manager, Park Hyatt Jeddah – Marina, Club and Spa, Ashwini Kumar to TTG. Emphasising its status as a world class diving hotspot, PR and communication manager, Mövenpick Hotel Jeddah, Johanna Baghajati told TTG: “Jeddah is the main seaport on the Red Sea which is home to what many consider to be the best coral reefs in the world. The reefs, with over 200 species of coral and numerous sunken wrecks for exploring, are very popular for snorkelling and scuba diving, especially around the Obhur Creek area of north Jeddah.” Concurring, public relations coordinator, Four Seasons Resort Sharm El Sheikh, Nadine Abubakr highlighted these shared unique natural attributes and undeniable strengths of the region, noting how they enhance the overall appeal of Sharm El Sheikh: “It is rare among international sun destinations: a desert-and-sea hideaway – combining the Sinai Desert’s guaranteed year-round sunshine and sand-swept landscapes with the Red Sea’s turquoise waves and world-class diving.” Asserting the tourism wealth that the region possesses, general manager, DoubleTree by Hilton Aqaba, Michel Lansen added: “Jordan’s ability to attract international visitors is renowned. Leisure travellers are drawn to the country’s rich cultural and historic jewels, and its geo-
ttgmena.com
DESTINATION RED SEA graphic location at the crossroads of East and West. In
Wahashtouna (We’ve missed you) campaign, designed to
terms of market segments, Jordan is a major competitor
invite Arab and Gulf nations to visit the country.
in everything from cultural heritage and religious tourism
Complementing this aim, Minister of Tourism, Egypt,
to health and wellness, sports, corporate and adventure.”
Hisham Zaazou revealed that Egypt Air is set to launch direct flights from Jeddah to Hurghada imminently, while
to diversify. by a boom Buoyed
flynas has also bolstered this regional reciprocity by introducing Jeddah to Cairo flights launching in June. While hotel performance in Sharm El Sheikh has been
Honing in on Jeddah, Baghajati explained how the city
subdued with a 7.3 per cent decline in occupancy and a
expertly combines an array of unique Red Sea elements.
decline of 19.8 per cent in RevPAR, according to HotStats
“The greatest concentration of tourism is in Jeddah,
in the MENA Chain Hotel Market Review December 2013,
with many hotels which make up 90 per cent of the total
Egypt’s tourism industry is resiliently working to improve
stock along the Red Sea. It is also the centre for apart-
its inbound volumes.
ments and resort complexes and the main gateway into
Elucidating on the feeder markets still remaining loyal
the area because of its good road and air links. Jeddah
to Sharm El Sheikh, Abubakr told TTG: “We still have
is a cosmopolitan city with modern shopping facilities,
some feeder markets who are showing confidence in our
international cuisine and a great variety of artwork. But
destination such as the Russian market; from the Gulf,
it hasn’t forgotten its history, and the Old Town contains
Saudi Arabian and Kuwaiti markets; and from the Middle
many squares and buildings of historical interest. The
East, Jordanians.”
city is full of traditional souqs in addition to modern shopping malls.”
Anticipated growth
Driven largely by corporate demand, Jeddah experienced growth in all key performance indicators for the month of December, according to Hotstats, with RevPAR
Further welcoming this trend for inter-regional travel,
up 9.7 per cent to $171.05.
Jordan’s primary source markets continue to be the
Indeed, Jeddah as a gateway city for both the business
wider GCC countries and Northern Europe including UK
and pilgrim segments is thriving, as PR, Saudi Arabian
and Germany according to Lansen. Meanwhile Mina Hotel
Airlines, Ahmed Alharbi confirmed to TTG: “An estimated
Aqaba hosts Russian, Eastern European and Western Eu-
three million pilgrims are expected for the annual Haj pil-
ropean guests as their top feeder markets.
grimage and about six million for the year-round Umrah
By also capitalising on its fortuitous location on the
pilgrimage. Moreover, a large number of holidaymakers
shores of the Red Sea, Aqaba’s tourism sector is growing
and tourists from around the Kingdom and various GCC
from strength to strength according to industry stake-
countries are expected to visit Jeddah during the Jeddah
holders.
Ghair tourism festival.” Characterised by a blend of corporate and religious
“With its rich heritage, well-developed infrastructure, traditionally warm hospitality and world-class hotels,
travellers, KSA as a whole is promoting its add-on cul-
Jordan is one of the most welcoming and most exciting
tural and leisure experiences to extend visitors’ stay.
countries in the world, and Aqaba is a very strong city
Overlooking the Red Sea and King Fahad Fountain, Park
which is increasingly being discovered by greater num-
Hyatt Jeddah – Marina, Club and Spa is able to accom-
bers of international visitors. Tourism is the leading gate-
modate up to 900 guests and therefore promotes its
keeper industry to raise awareness of the tremendous
credentials as a venue for weddings, MICE events in addi-
surprises and treasures that Jordan holds,” acknowl-
tion to its extensive spa facilities and F&B offerings. The
edged Lansen.
hotel welcomes corporate visitors from Dubai and works
“Jordan has it all, from religious sites, cultural and his-
closely with religious tour operators and travel agencies
torical sites, eco, leisure and adventure,” added manager,
to provide packages for small groups.
Mina Hotel Aqaba, Mahdi Al Salah. The Aqaba Special
Kumar noted: “KSA has seen a significant boom in
Economic Zone Authority (ASEZA) has been praised for
overall infrastructural development over the last five
its efforts to elevate and distinguish Aqaba as a top Red
to eight years in due course to preparing itself to be a
Sea tourism destination in its own right, enticing long and
self-sufficient peninsula within the region and to cater to
short stay tourists.
be the hub of the Middle East. This has been an add-on
“We are also looking forward to the expected growth
advantage for corporate clientele recently to visit KSA
of Aqaba, as outlined by ASEZA, as plans get underway
to combine business with pilgrimage as well. With the re-
for a number of major projects in the city including the
cent development of the Umrah visa, pilgrims are allowed
Ayla Oasis and Saraya Aqaba projects and we under-
to extend their stay over a period of three months, giving
stand that there are talks for a theme park and a resort.
them an opportunity to explore other parts of Saudi Ara-
It’s all very exciting news for Aqaba as the city adds fur-
bia with great historic and cultural importance such as
ther value to its continued appeal to national and inter-
Madaen Al Saleh and Jabal Ohud.”
national travellers. The announcement of an increasing number of airline routes direct into Aqaba is also warmly
REVIVAL OF CONFIDENCE
welcomed,” explained Lansen. Encompassing three distinct countries, sharing a
As KSA overflows with touristic success, there is an ef-
touristic abundance of offerings, the Red Sea as a
fort by its Egyptian neighbours to flood Sharm El Sheikh
region flows with promise. Jordan, Saudi Arabia and
with some of Jeddah’s advantageous tributaries. In a
Egypt’s respective travel industries are working their
bid to recapture interest in Egypt’s Red Sea coast, the
utmost to reveal this enduring natural wealth, specifi-
Egyptian Ministry of Tourism has recently unveiled the
cally to the MENA region.
June 2014
ttgmena.com
11
DESTINATION RED SEA
Broadening footprint across the Red Sea region FRHI Hotels & Resorts (FRHI) has announced the development of seven new hotels in the Middle East, Africa and India (MEAI) region. The addition of these new hotels is a step towards FRHI’s goal of doubling its regional footprint by 2020, where it already boasts 19 properties. The new developments are set to open in key strategic
Increased regional connectivity
markets, including KSA, Egypt, the UAE and Nigeria. President, FRHI, Michael Glennie said: “Our newly
Our newly announced projects represent significant growth for FRHI and support our global expansion strategy.
announced projects represent significant growth for FRHI and support our global expansion strategy of
Saudi Arabian airline, flynas has revealed the strategic
With the addition of Cairo, flynas now covers the North,
growing by 50 per cent over the next five years.” The brand’s 2020 expansion strategy for the MEAI
extensive retail, residential apartments and the largest Crystal Lagoon in the world. The Fairmont is scheduled to open in 2015, including a Fairmont hotel
expansion of its Global flight
South, East and West of the
region features new hotel developments in KSA with
Routes programme with
country, making it one of the
these including two new hotels, Raffles Jeddah and
and residential development with 457 guestrooms
the launch of daily non-stop
biggest regional players ser-
Swissôtel Jeddah. Raffles Jeddah is to feature 180
and 232 residences. Swissôtel Citystars Sharm El
flights from Jeddah to Cairo
vicing Egypt.
guestrooms and 188 branded while Swissôtel Jeddah
Sheikh is due to open in 2016. Raffles Citystars Sharm
is to boast 350 guestrooms.
El Sheikh is to feature 250 guestrooms and a Colin
starting in June 2014.
flynas also announced at
Montgomery 18-hole championship golf course.
ATM the signing of a strategic
In Egypt, Fairmont Citystars Sharm El Sheikh,
destinations in Egypt, with
MoU agreement with Egyptian
Swissôtel Citystars Sharm El Sheikh and Raffles
The final phase of FRHI’s Sharm El Sheikh project
Cairo being added to its exist-
carrier Nesma Airlines which
Citystars Sharm el Sheikh are due to be introduced
development is expected to include an extensive
ing route network of Alex-
will further solidify its pres-
to the Red Sea coast. Fairmont Citystars Sharm el
residential development with multiple lagoons and a
andria, Assiut, Sohag, Luxor,
ence and reach within Egypt
Sheikh has been designed as the first phase to offer
boutique desert hotel featuring 80 tent-like rooms.
Sharm El Sheikh and Aswan.
and North Africa.
flynas will now fly to seven
12 June 2014
ttgmena.com
DESTINATION RED SEA
Great expectations General manager, DoubleTree by Hilton Aqaba, Michel Lansen outlines to TTG how Aqaba will develop into a tourism hub pitality community.
Aqaba is ideally placed to
out by ASEZA has shaped
support Jordan’s tourism
Aqaba’s status as a distinct
aspirations whether it’s
destination with broad sector
onstrate a continued commit-
business-led or across the
appeal. That determination to
ment to achieving targeted
many different sectors of
build strong foundations for
tourism growth by improv-
leisure tourism. The city’s
the industry was underlined
ing access to the country
enviable coastline location
recently following the ASEZA
and also by offering visitors
in the North East corner of
announcement to develop a
high-quality and diversified
the Red Sea attracts short
new $1.5 billion leisure resort
products and authentic expe-
and longer stay tourists, and
in Aqaba – news that was
riences that reflect
the tremendous work carried
warmly welcomed by the hos-
Jordanian culture.
These key activities dem-
Jordan property scoops award Zara Spa at Mövenpick Resort & Spa Tala
Tala Bay, Beat Peter said: “We’re very proud
Spa in Jordan’ at the World Luxury Hotel
our spa has been gaining a great deal of in-
Awards.
ternational attention.”
It has been revealed to TTG that Golden Tulip Aqaba has recently finished a renovation programme and soon renovation works for Mina Hotel Aqaba will be introduced, expected to be completed by the end of July 2014.
EXPANDING Diving operation Global live-aboard franchise company, The Aggressor Fleet, has announced its entrance into the
General manager, Mövenpick Resort & Spa
Bay was awarded the ‘Best Luxury Resort
NEWS FLASH
Egyptian diving market with the launch of the Red Sea Aggressor luxury live-aboard. Commenting on the expansion to the Red Sea, CEO and managing director, TVB Group International,
The spa covers 1,200m2 and features 11
David Home said: “We believe that we can transform
hotels for their facilities and service with the
types of treatment rooms. Facilities include
Egypt into a global leader in live-aboard scuba diving
winners and finalists voted by thousands of
a hydro pool, a sauna, steam rooms, beauty
hospitality and attract divers from outside
spa guests from 144 countries online.
salon, nail studio and tranquillity areas.
of the European market – Egypt’s primary source of
The organisation annually recognises
June 2014
diving tourism.”
ttgmena.com
13
UPDATE GREECE & CYPRUS
A SEASON OF PROSPERITY
pany’s goals and objectives.” Travelling northwards to the city of Thessaloniki, president, Thessaloniki Hotels Association, Aristotelis Thomopoulos commented to TTG on the promotional focus they are taking in this part of Greece. “We have been targeting to increase the numbers from the European market and supporting the already existing ones. From 2015, we will be targeting new markets more efficiently such as Indian, Japanese, Chinese and the Arabian market.” Further elaborating on Thessaloniki’s diverse inbound tourism market, Thomopoulos informed that the MENA segment is one to keep an eye out for, having claimed a 22.6 per cent share of the total inbound visitor figures to the city during 2013. He also clarified that the main points of interest from these markets focus on quality, spacious rooms, efficiency and variety, among others.
Aphrodite beckons Looking to a more fruitful future is also high on Cyprus’ agenda with the island’s prominent hotels intent on enhancing facilities to remain competitive as well as educating on the destination’s offerings. Business development director, St. Raphael Resort, Limassol, Farah Shammas exclusively told TTG: “Our strategy is to remain positive, keep developing and improving
Greece and Cyprus have long earned global respect on the tourism front. These sun-drenched Mediterranean destinations now continue to prove their resilience and look to future positive developments. Stefanie Saghbini reports
our product (we have some exciting plans in store for new areas and conference facilities) and to keep in touch with all our clients through every medium.” In addition to this, Shammas conveyed that despite the period having been a difficult one in Cyprus, especially for tourism, the island certainly has many positive months to look forward to. “The beginning of May was particularly encouraging, mainly due to the Russian holidays, and we are looking forward to a bright summer.”
estled in the corner of Europe, these two distinct
and stability in the following ones,” Xiarchogiannopoulou
yet culturally-diverse destinations are eagerly
commented.
showcasing the immense tourist offerings of their respective countries while looking to the future with an indisputable air of optimism. With this in mind, TTG sought to discover how each of these destinations is striding forth and what steps are
Meanwhile in Nicosia, a more attractive hub for the corporate guest, general manager, Centrum Hotel, Panikos
“Messages from key markets show increasing trends for 2014, and we are already seeing good results. This gives us
Leonidou highlighted the growing confidence for 2014. “As our key clientele base comes from the corporate
a note of optimism for the recovery of Greece and espe-
segment, our occupancy levels plummeted which pushed
cially Athens as a destination,” she further expressed.
us to remain as flexible as possible with our rates and
With optimism abounding, CEO, HotelBrain, Konstanti-
offerings; something which we have successfully ac-
being taken to regain tourism glory. By questioning the
nos Paschalides shared with TTG that the months ahead
complished. As a result, I can happily say that occupancy
travel industry, TTG aimed to answer: what strategies is
look promising as their consolidated booking position for
levels between H1 of 2013 and H1 of 2014 have significantly
Greece implementing, and how is Cyprus educating the
all hotels in the first quarter is already up by eight per
improved.”
industry on what it has to offer?
cent. “These results can be attributed to the level of qual-
A Greek welcome Eager to reclaim its position among top tourist destinations in Europe, experts in the industry such as sales manager,
Apart from enhancing its services, Cyprus’ tourism
ity delivered to the guests in value for money rates and
stakeholders are keen to educate potential markets in a
the end of socio-political unrest in the country as well as
bid to lure in key feeder markets, as explained by director,
positive publicity for Greece received from international
Antara Palace, Nora Csige. “We have started promoting
media,” he exclusively revealed.
Cyprus and Antara Palace abroad in special events and
One such team making every possible effort to shout
Novotel Athenes, Eleni Xiarchogiannopoulou spoke
a positive message to the world is that of Hilton Hotels &
expos targeted towards the luxury segment, for example in the UAE, Qatar, Russia, the US and Europe.
exclusively to TTG to inform on the ways in which Greece,
Resorts, Greece and Cyprus. In a bid to place Athens back
steeped in deeply-rooted history, appears to be on the
on the tourism map, the group's area general manager,
region and the US, we also have to educate and familiarise
right path to bring success swiftly back to the country’s
Bart van de Winkel said: “The hotel actively participates
people with Cyprus,” she said.
tourism sector.
in international tourism exhibitions, invests in creative
She explained: “The government, as well as other tourist organisations and associations, have significantly pointed out that for the years to come our marketing strategy will be more and more dedicated to new products as well as the level of quality.
“It is important to mention that especially in the MENA
With Cyprus’ proximity to the MENA region and the
marketing and is very active in social media to build strong
growing air links, Leonidou stated that visitors from
relations with its fans and followers.”
MENA are bound to improve. “Lebanon, just under
Also endeavouring to shed a positive light on the country is the dedicated team at Grand Resort Lagonissi,
half an hour from here by plane, is already growing for the weddings and honeymoons segment.”
whose general manager, Nikos Tzimas shared with TTG:
She described 2013 as a good year, with promising re-
“Our utmost priority is to deliver the highest level of ser-
Gaining back the well-deserved confidence which
sults delivered for Greek tourism for the months ahead.
vices; we consistently invest in the extensive training and
once encompassed the two distinguished tourism
“Certainly the previous year’s problems in the hospitality
motivation of our personnel, because we know that our
hubs, both destinations are eager to triumph
sector cannot be overcome in one year but needs progress
people are the reflection and ambassadors of our com-
once again.
14 June 2014
ttgmena.com
UPDATE GREECE & CYPRUS
Boasting an awardwinning product
Accommodating the MENA family With a view to targeting the Middle Eastern
food items and dishes presented in our
Alexander The Great Beach Hotel,
countries, assistant manager, Cleopatra
menus taking into consideration each coun-
Paphos, Cyprus experienced its best year
Hotel, in Nicosia, Cyprus, Christiana Iacovi-
try’s differentiation in food preferences.”
ever in 2013, according to its general manager, Andreas Christodoulides, who explained exclusively to TTG that this has, in turn, made 2014 very challenging. On the other hand, Christodoulides clarified that despite the challenges, 2014
The forecast for the remainder of the year is looking very promising indeed.
started on a strong note, with higher occu-
dou spoke with TTG to reveal the offerings
Iacovidou also noted further facilities for
provided by the team for the MENA guest.
families including family rooms and suites,
“The Middle East has been traditionally
an outdoor swimming pool and kids' pool.
a market we worked with and it currently
“In addition, the in-room facilities include
consists of 10 per cent of our revenue. This
water kettles and cots for infants and we
figure could definitely rise. Our hotel caters
can arrange babysitting facilities,” she
to the needs of the MENA guest regarding
concluded.
pancy having been achieved during the first four months (January – April) of the
works that have really boosted perfor-
year, compared to the corresponding
mance in 2013 and continue to do the same
period in 2013.
for 2014, and the high standard of service
On the path to success
provided and awards received from our
President, Thessaloniki Ho-
tronomy and nightlife. Addi-
der of the year is looking very promising
main tour operators, as well as from
tels Association, Aristotelis
tionally, Thessaloniki can be
indeed. We believe that the main reasons
TripAdvisor, which have contributed posi-
Thomopoulos is bringing the
promoted as part of classical
for this are two: the $9.6 million renovation
tively,” he further told TTG.
Greek city into the tourism
round tours of Greece and as
spotlight through a number
part of leisure holidays com-
of initiatives.
bining a city visit with the
“Additionally, the forecast for the remain-
“Depending on the market,
resort areas. Our strategy
we promote Thessaloniki as
is to enhance the identity
a city break and MICE desti-
of our city and increase the
nation along with the city’s
awareness of the destination
culture and heritage, gas-
worldwide,” he noted.
Appreciating its loyal passengers Consolidating its strategy of reinforcing
rewarding, the Bahraini national carrier
its network with key global destinations
has launched a ‘Double Miles’ promotion,
and providing strategic business and tour-
which, as senior manager, customer care
ism links, Gulf Air is gearing up to resume
and service quality control, Gulf Air, Kavita
flights to the Greek capital, Athens, with
Sharma AlJassim explained, coincides with
four weekly flights to the city’s international
the upcoming resumption of operations to
airport, commencing in June.
Athens, giving all FalconFlyer members the
On its mission to remain dedicated to making passengers’ travel experience more
opportunity to travel to the Greek capital while earning even more miles.
Promising times ahead the socio-economic environ-
full of the prospect to visit
ment and support future de-
for business or leisure.”
velopments has significantly
Winkel further added: “As
bolstered demand and city
we are in the process of
occupancy.
launching more and more
Honing in on the goals
offers, our product is be-
for the property in the
coming even more
months ahead and year to
attractive.
According to area general
follow, Winkel exclusively
manager – Greece and Cy-
told TTG: “The focus for
visit our websites and social
prus, Hilton Hotels & Re-
2014 and 2015 is to improve
media channels and stay
sorts, Bart van de Winkel,
the image of Athens and
informed on all the amazing
an increased confidence in
highlight the fact that it is
things that take place at the
Greece’s efforts to stabilise
a friendly and pleasant city
Hilton Athens.”
“All you have to do is
June 2014
ttgmena.com
15
ON LOCATION INDIA
A
vast destination which conjures up images of unbridled colour and impressively imposing architecture, India continues to awe the travel and tour-
ism industry. In fact so much so ,that international heavy weights such as IHG and Carlson Rezidor Hotel Group, among many others, are expanding in the destination. Apart from investment in India, it was recently
PASSAGE OF PROMISE
announced that its visa-on-arrival facility was to be extended to 180 countries, coupled with increased flights to the destination by airlines such as flydubai and expansion on the cards by Air India Express, all assist in making India more accessible. With such rapid developments taking placeTTG spoke with a number of travel industry experts to find out just what makes India so enduring as a destination and why international brands are keen to make their mark. Commenting on the country’s growth, president – Asia Pacific, Carlson Rezidor Hotel Group, Thorsten Kirschke exclusively told TTG: “Travel and tourism contribution to GDP is forecast to rise by 7.3 per cent in 2014 and expected to rise by 6.5 per cent per annum over the next 10 years according to WTTC.” Referring more specifically to the luxury segment, managing director, Wego India, Jackson Fernandez commented to TTG: “There's been a continual growth of luxury properties with the entry of international properties.” According to Kirschke, to boost tourism the government will be increasing investment in travel and tourism infrastructure by 9.8 per cent in 2014.
Evoking a mixed landscape of unforgettable imagery and experiences, Natalie Hami discovers how this destination continues to grow, attracting international hotel brands
Future game plan Carlson Rezidor Hotel Group is just one of the prominent international hotel companies looking to heavily invest in India, with Kirschke highlighting that the Group plans on opening another 10 hotels in India this year. So the question that begs to be answered
developing affordable and reliable hotels
is, why India?
near top tourism attractions is important
“Indian hospitality is internationally well known;
for capturing the leisure travel market.”
combine that with the rich cultural heritage and it
As such it appears that IHG is another
guest expectations.”
While some properties are clearly focus-
General manager, Alila Diwa Goa, Sid-
ing on strengthening their services, others
dharth Savkur explained to TTG how as
such as The Imperial New Delhi are taking
part of a growing sector the hotel also had
action to harness new clientele via road-
becomes a perfect marketplace for tourism. We
global hotel giant looking to invest in this
to progress to move with the industry. “My
shows. “In order to enhance our business
want to showcase this unique experience to travel-
rapidly developing destination, where
own objective is to foster an environment
we are focusing on more specific road
lers visiting India,” commented Kirschke.
India represents their third largest pipe-
where innovation and creativity are a way
shows in our feeder markets to tap new
line globally with a projected growth of
of life for the team at the resort. We are in
clients. We are participating in specific ap-
India’s vast landscape as well as tourism offering
nearly 300 per cent in the next three to
an extremely competitive market where
pointment based travel marts such as ILTM
requires research and a strategy. Kirschke noted
five years, adding 45 hotels to their cur-
standing still is the equivalent of going
to showcase our iconic hotel,” director
that according to UN reports by 2020 India is set to
rent portfolio of 19 hotels across 13 cities.
backwards. ”
sales and strategic planning, The Imperial
However, the desire to make one’s mark within
become the world’s youngest country with 64 per cent of its population in the working age group.
This very same sentiment was also
Healthy competition
noted by chief executive of SUJAN and
With this in mind, he noted: “We believe future
New Delhi, Gaurav Sindhwani told TTG. Meanwhile, CEO, lebua Hotels & Resorts,
vice president, Relais & Chateaux, Jaisal
Deepak Ohri explained to TTG that custom-
opportunities are greater in the midscale segment
However amongst more local brands and
Singh. He commented: “We try and stay
ers have also become more savvy. “Cus-
which is underserved.”
also properties that are more well-es-
ahead of the curve; constantly upping our
tomer expectations and choices have also
tablished, efforts are being made to con-
game and standards, enhancing experi-
increased over the years, and these are
– India, Middle East and Africa, IHG, Pascal Gauvin
stantly keep on top of guest demands
ences and ensuring we are continuously
turning into demands for better service,
who told TTG: “We see midscale and select-service
and needs.
striving for excellence.”
which in turn requires tourism workers to
This was also reiterated by chief operating officer
hotels as a major opportunity for our business in
Complex general manager, The Wes-
Director of sales and marketing, Fair-
have higher skill sets.”
India. There is currently no brand leader addressing
tin Gurgaon, New Delhi and The Westin
mont Jaipur, Shagun Sethi also noted that
the growing demand from value-conscious travel-
Sohna Resort and Spa, Sanjay Sharma
the hotel is looking to increase awareness
With its exceptional tourism offering,
lers. Our Holiday Inn and Holiday Inn Express brands
pointed out the significance in pre-
across markets by augmenting existing
India continues not only to charm its visi-
are in prime position to answer this need in India.”
empting change. He said: “It is critical to
services and building upon the strength of
tors but also international hotel brands
be quick and adapt to the ever-changing
the brand in key market segments, thus
which continue to invest in this develop-
airs of the hospitality industry as well as
ensuring that visibility remains high.
ing destination.
He added: “For India’s booming tourism industry,
16 June 2014
ttgmena.com
ON LOCATION INDIA
Heavy investment on the cards
Promoting a multifaceted destination
With further expansion
include Hilton Jaipur, (re-
“We are committed to
plans on the horizon, vice
cently opened) and Dou-
India, one of our key stra-
and palaces of Rajasthan. There are luxury
president, operations –
bleTree by Hilton Agra –
tegic growth markets, and
hotels in every region, from ultra-modern
India, Hilton Worldwide,
considered one of the very
continue to explore op-
international five-star chains to boutique
Daniel Welk commented
few hotels to offer views
portunities to increase our
converted palaces that ooze character and
to TTG on the company’s
of the Taj Mahal.
footprint in the country
charm. Many of these hotels have wonder-
through a multi-brand and
ful spas, and India is becoming increasingly
ton Worldwide recently
multiple-partner strategy,”
popular as a detox destination for health and
opened a Hilton Garden
he noted.
wellness holidays. There is mountain trekking
Welk clarified that Hil-
exciting upcoming projects in India. “Over the past four
“Recently we announced
months we have launched
Inn in Trivandrum, Double-
three new hotels and for-
Tree Suites by Hilton Ban-
the signing of manage-
the numerous national parks and outright re-
ayed into Bangalore and
galore, which was a first
ment agreements for two
laxation on the beaches of Goa and the back-
Trivandrum. We anticipate
for the company in Banga-
Hilton Garden Inn brand
waters of Kerala. There is perhaps no single
opening two more hotels
lore and Hilton Bangalore
hotels in Jaipur and Luc-
country on the planet that offers so much
this year.” The hotels
Residences.
know.”
diversity for the traveller as India.
in the Himalayas, tiger spotting on safari in
Lightfoot Travel actively promotes India to our clients in a number of ways. When meeting clients in person to plan their upcoming holidays it is often one of the top countries
Director of the Middle East, Lightfoot Travel, Matt Vlemmiks revealed to TTG India’s diverse tourism product
we promote. We also have collaborated with publications and sent journalists on press trips to India, as well as supplied editorial content on India to magazine and website partners as well as on our own blog. We also
Spreading its worldwide footprint
There is an exceptional variety of tourism
push India as one of the top destinations
strengths. The headline sights and cultural
in our digital marketing campaigns, as the
and historic attractions are extremely well
country and its various well-known proper-
renowned, but India has so much more to of-
ties are amongst the top searched destina-
fer than the Taj Mahal and the various forts
tions in Dubai.
Building a distinctive image
flydubai has announced it will serve five
are playing in the development of the
new destinations, doubling its network in
tourism industry and there remains much
India with the addition of flights to Delhi,
opportunity. Our commitment to further
ecently opened JW Marriott Bengaluru is looking to offer a unique brand of luxury
Kochi and Thiruvananthapuram.
strengthen the trade, travel and tourism
hospitality. Director of sales and marketing, JW Marriott Bengaluru, Prakash Viswa-
CEO, flydubai, Ghaith Al Ghaith com-
links in the region by opening up previously
mented: “As flydubai approaches its fifth
underserved markets supports the Dubai
year of operation it has created a network
Tourism Vision 2020.”
of 74 destinations in 35 countries. To-
Furthermore, Kazakhstan is set to debut
day’s route announcements are a clear
on flydubai’s network with flights to two
demonstration of the important role we
destinations, Almaty and Shymkent.
nathan clarifies how the property is planning to move forward with this. “As we are a new property, the focus of all our marketing activities is to build the core proposition of our brand. The aesthetics of the hotel, along with the promise of personalised service, make JW Marriott Bengaluru stand out among all others,” said Viswanathan. According to Viswanathan, the hotel has also just opened its Executive Lounge.
Committed to luxury Managing director, Wego India, Jackson Fernandez exclusively comments on India’s most popular cities along with the destination’s dedication to the luxury segment
destinations such as Udaipur and Jaipur.
connections between all these locations
India’s heritage sites are very popular with
have helped to improve access to the sub-
international travellers and many times their
continent.
visits coincide with major festivals such as the Hindu New Year (Diwali), Holi and Kerala
TTG: How does India successfully cater
Temple festivals. It’s these traditional des-
to the luxury traveller?
TTG: Which cities in India are doing
tinations that continue to attract visitors to
India is very dedicated to its luxury prod-
particularly well with regard to visitors
India. We’re also finding that travellers today
ucts. Our five- to seven-star properties have
and why?
seek a more individual and cultural journey.
an exotic appeal with some offering gem studded hotel rooms, plunge pool villas and
At this time with the approaching Indian summer, many travellers are taking off to
TTG: Which markets are visiting these
served by personal butlers. This aspect of
cooler destinations and hill stations such as
cities/areas?
the hospitality market takes luxury very
Shimla, Darjeeling, Nainital, Ooty, Srinagar
Currently India is very popular with inter-
seriously. Hotel brands such as Taj Hotels,
and Kodaikanal. Some are also opting to
national visitors from Dubai, Singapore, the
successfully provide an individual and lavish
spend their time in historical and cultural
US, the UK and Australia. Improved flight
style, in breathtaking locations.
June 2014
ttgmena.com
17
ANALYSIS AIRPORTS continuously explore and implement new technology to enhance the passenger experience.” When Singapore Changi Airport introduces Terminal 4 imminently it is set to see an extensive roll-out of seamless travel initiatives that are set to positively alter passengers’ travel experience. “These initiatives include self-service and automation options such as self-check-in, self-bag drop, automated immigration clearance and self-boarding at the departure gates – collectively known as FAST travel. At the moment, there are already several components of FAST initiatives that have been newly introduced, such as self-boarding gates and self-service check-in kiosks,” Goh further announced.
VISIONARY ADVANCEMENTS
The importance of providing a seamless experience through making passengers much more independent was also highlighted by Qureshi, who told TTG: “A lot of technology is based around making you independent and these are key trends that we’ve seen around the world and not just in MENA,” he said, adding that making the airport as similar to daily life as possible is key. With this in mind, Munich Airport, which pro-
The technological superhighway has created a whirlwind of changes with the world’s airports. In turn, passengers are positioned to benefit. Stefanie Saghbini delves into this tech-savvy world
n the next few years a wave of highly significant
set to improve and streamline passenger experience was
changes are set to be welcomed by airports world-
group exhibitions director, Reed Exhibitions Middle East,
wide, as technology continues to claim a strong domi-
Daniyal Qureshi who said: “About $40 billion in airport de-
nance over the world of travel and tourism.
velopments are taking place in the region requiring a mas-
IT and communications provider to the air transport
sive technology support.” Qureshi added that the array of
community, SITA, recently conducted research showing
new products on display at the Airport Show generated
that flight status updates have already become a main-
wider interest among regional industry professionals, all of
stream mobile service and will extend to the vast major-
whom caught a glimpse of what lies ahead.
vides a number of tech enhancements for its passengers such as free WiFi, recharging stations and PC workstations are also currently testing a new development, ‘easyPASS.'
A lot of technology is based around making you independent and these are key trends.
ity of airlines and airports by the end of 2016. SITA has also reported that over 50 per cent of inter-
Seamless experience
“It allows travellers to pass the departure control points without showing their passports
national airport passengers will be using their mobile devices for flight status as well as baggage status and
These sentiments were shared by a number of airport
to an officer. The e-passport is read by a scan-
airport directions; services which are set to come into
experts who expressed their exclusive opinions to TTG on
ner and a camera compares the passport
full effect over the next two years.
the crucial need to turn the advancements of technology
photo with the traveller’s face,” manager press
into action.
relations, Munich Airport, Peter Prümm com-
According to director, market insight, SITA, Nigel Pickford, efforts are being made across the industry
“Technology is an essential and integral part of every
mented to TTG.
to collaborate in developing innovative products to
airport experience,” assistant vice president, corporate
Comfort and speed commanding passen-
provide the correct information where and when it is
communications, Singapore Changi Airport, Robin Goh
gers’ airport experience have also been at the
needed.
told TTG. “The best airports around the world tap on vari-
forefront of strategies for TAV Operation Ser-
ous technological innovations and platforms to ensure
vices, which recently introduced AirportEasy.
coming,” he added. “All airlines and 90 per cent of air-
efficiency and safety across in-terminal and airside opera-
com; a global portal which provides passengers
ports are planning to make business intelligence invest-
tions, and enhancing the travel experience at various pas-
with a wide selection of easily accessible ser-
ments in the coming three years. Both face the issue
senger touch-points,” he continued.
vices such as fast tracks and private transfer
“Though the picture is not perfect now, change is
though that while passengers are very keen to access
Continuing to set a benchmark in the world of tech-
information about their journey, they are also sensitive
nologically developed gateways, the team at Singapore
about privacy. The smart use of non-intrusive passen-
Changi Airport places passengers at the core of its en-
With such effective technological advance-
ger information however will provide benefits to airlines
tirety, Goh explained: “Behind that service mantra is the
ments in place within airports globally, this
and passengers,” Pickford further explicated.
need to invest in building a robust technological infrastruc-
sector is expected to advance further to
ture to support these service capabilities. On this front, we
create the ideal seamless travel experience.
Further commenting on the technological changes
18 June 2014
ttgmena.com
services right to the door of the aircraft.
ANALYSIS AIRPORTS
Reflecting high optimism Providing his comments on the success of the Airport Show, which took place on May
Bridging links TO THE MIDDLE EAST
11-13, 2014, group exhibition director,
New major regional airport opens
Reed Exhibitions Middle East, Daniyal
allas/Fort Worth
while Emirates Airline is slated
Qureshi said: “The
International
to upgrade its daily service to
Airport Show’s progress
Airport (DFW) is
DFW by deploying an Airbus
and performance has
Qatar’s new and highly
chairman, New Doha In-
said to be well on its way
A380 aircraft for the route,
remained overwhelming.
anticipated Hamad Inter-
ternatinal Airport Steering
to becoming the Middle
beginning October 1.
This year’s show is the
national Airport (HIA) has
Committee, HE Abdul Aziz Mohammad Al-Noaimi.
In addition, Etihad Airways
strongest on several
opened its gates to its first
recently announced new direct
fronts, reflecting high
passengers.
flights to the American gate-
optimism and positive
massive regional airport
Marking the soft launch of
way on December 3, 2014.
growth trends in the
developments for which
the airport, the East Runway
26 art installations, more
aviation industry.
decision-makers are
welcomed its first aircraft; a
than 100 F&B and retail
looking to source the
Qatar Airways flight.
outlets, a transit hotel, a
East’s leading gateway to the Americas. With expanded Middle Eastern flights and exten-
“Our goal is for DFW to be
sive US connections, the airport is also set to see
the pre-eminent global hub,
"The big surge in
new international direct
and we will develop services
Hosted Buyers and
requirements, with
routes this year. Qatar
and amenities to enhance the
new exhibitors clearly
Airways is expected to
customer experience,” said
reflects the unfaltering
commence operations
executive vice president, DFW,
global interest in the
to DFW in July this year,
Ken Buchanan.
Once fully open, the terminal will feature 16 lounges,
“HIA is a world-class avia-
swimming pool, a luxury
the show providing the
tion hub purpose-built to ca-
spa, squash courts and a
platform to explore and
ter to rapidly evolving avia-
four-storey catering facility,
network.”
tion and passenger needs of
said to be one of the world’s
the 21 century,” declared
largest.
st
Continuing on an upward trajectory TAV Airports Holding, Turkey’s regional airport operator, has announced a net profit of $27.5 million in Q1 of 2014, up by 28 per cent compared to 2013. In addition, the operator reported a growth in
Turkey now boasts a top-tier aviation sector.
international passenger movements of 16 per cent, while Istanbul Ataturk President, TAV Airports Holding, Sani Sener Airport alone recorded an increase
said: “Turkey now boasts a top-tier aviation
of the same metric by 12 per cent.
sector in the world.”
Seamlessly catering to changing trends The latest data released
Q1 under review while
flying schedule for air
by Abu Dhabi Airports
aircraft movements rose
travellers. This is said to be
has revealed that a 15.1 per
to 35,844, representing
the busiest in its history,
cent year-on-year increase
an 11.8 per cent growth
with the number of weekly
in passenger traffic was
compared with 32,062
flights having increased by
reported during Q1 of 2014
movements logged in Q1
18 per cent compared to
for Abu Dhabi International
of 2013.
summer 2013.
Airport.
Meanwhile, six new
New routes to be served
destinations and 71 extra
this summer include non-
figures illustrates
flights a week to India
stop flights from Abu
that some 4.6 million
are being highlighted in
Dhabi to Los Angeles, the
passengers used the
Abu Dhabi International
US; Zurich, Switzerland;
airport’s terminals during
Airport’s summer 2014
Jaipur, India; and more.
The breakdown of
June 2014
ttgmena.com
19
SPOTLIGHT CHINA
Impressive precision
travel demand in both transient and group meetings and events.” She further commented on how the property is capitalising on this growth: “With a strategic location in Guangzhou’s Central Business Delta – Zhujiang New Town, Grand Hyatt Guangzhou has established very stable relations with the surrounding global top 500 companies in the past six years, which gives the hotel many business leads.” With China excelling in the MICE arena, Clarke explained to TTG that the property is looking to further boost its MICE offering. “We will also launch a MICE minisite to facilitate event and meeting organisers in July. This will be a user-friendly website where you can find all sorts of MICE related information at the hotel, from meeting packages to function space capacity and images, not to mention the intelligent function space set-up drawing application which can tailor-make and present the exact set-up models in 3D according to event organiser’s input and requests.”
Moving forward With this economic powerhouse rapidly advancing in a number of sectors, like many industry stakeholders globally it is seeking to enhance the inhouse guest experience with technology as well as utilising online platforms as a means to promote their properties. With this in mind, Andaz Xintiandi has introduced the DigiValet. “We
With diverse offerings spanning the MICE industry and providing a distinct culture, China is growing exponentially. Panayiotis Markides explores how it is consolidating that growth
have installed iPads in every room that can be used to control every part of your experience from the curtains to the A/C to the TV to the ‘Do Not Disturb’ sign on your door,” enthused marketing communications manager, Andaz Xintaindi, Geoff Ng. Director of sales and marketing, Grand Hyatt Shanghai, Cynthia Lim reported to TTG that the hotel is looking to promote its newlyrenovated rooms on social media channels. Also keen on going forward regarding online means was general manager, Hilton Shenzhen Shekou Nanhai, John Burger who commented that social media and online media is the trend for marketing worldwide. “For us, we will focus on social media and online media to
A
market our products, ranging from mobile web, to EDMs, banner ads n economic giant, China has witnessed staggering growth over the last few years, with a view to contin-
in key MICE online portals.”
ued success.This can be seen in its rising tourist figures for 2013, whereby according to the Chinese National Tourism Office, London, 55.7 million tourists visited mainland China and stayed overnight between January and December of that year. Furthermore, foreign exchange revenue available from January
– October 2013 indicated $4.6 billion in revenue brought into the country through the tourism trade. For this reason China’s key industry stakeholders are clamouring to grow their feeder markets as China welcomes more and more hotels to its already substantial offering. Bolstering this is the recent introduction of a 72-hour visa free stay in its main cities, aimed at encouraging business travellers to make the most of any transit journeys they have via China with the applicable countries including the UAE and Qatar. The Ritz-Carlton Chengdu is seeking to build on its MICE strength by combining it with China’s visa policy and is offering guests 72-hour stay packages, which will provide recommendations on activities for the most efficient way to spend their time in Chengdu. As part of this effort to grow their feeder markets, China is also targeting the MENA market, which has become as important as ever to ensuring future success. “We are gradually promoting to the MENA market by working with major tour operators and agents including Dnata, Emirates Airline and Qatar Airways,” commented director of sales and
We are gradually promoting to the MENA market by working with major tour operators and agents.
marketing, Andaz Xintiandi, Shanghai, Min Bae on the strategies being used to attract the Middle Eastern region. “The MENA market is a growing segment, and to accommodate the Middle Eastern travellers, we have added a
This was also noted by director of marketing - China South, Hong
Lebanese chef to prepare Middle Eastern cuisine in our all day dining restaurant – Yi Café,” additionally informed gen-
Kong and Taiwan, The Peninsula Hotels, Sherona Lau who told TTG
eral manager, Pudong Shangri-La Shanghai, Peter Clarke.
that they too will be harnessing the benefits of social media inlcuding Weibo and We Chat for the Chinese market.
Expertise in MICE
Westin Bund Centre Shanghai additionally revealed its preferred
Acknowledging the desirability of MENA guests to its destination and property, Four Seasons Guangzhou, which has
mode of marketing has become online, as executive assistant man-
a location that boasts the Canton Fair, attracting more than 200,000 international visitors to the city twice a year,
ager – sales and marketing, Julie Jackson enlightened TTG on their
ensures it caters to an Arabic market. “During Canton Fair, Four Seasons Hotel Guangzhou sees a major shift in our
marketing strategies.
origin markets which leads to a jump in Arabic speaking guests. We respond to this shift by adding staff that speak
Jackson said: “Our marketing is definitely moving more and more
Arabic and can assist our guests,” senior director of marketing, Four Seasons Hotel Guangzhou, Jeff Crowe com-
towards digital platforms, combined with sales activity at relevant
mented toTTG.
trade shows and with Starwood Sales Missions. It's important to find
Referring specifically to MICE business from the MENA region, director of sales and marketing, Grand Hyatt Guangzhou, Jenny You explained that in 2013, there was a surge in business from the UAE and the North African market. “It
the right mix and the right placement to effectively reach our target audience.”
has been one of the top 10 source markets for the hotel,” You added. Guangzhou is consolidating China’s business market according to You, who noted to TTG that the city is mainland
As a destination constantly in motion, with its targets set on
China’s second largest MICE destination. “China’s massive growth has been unprecedented, propelling the country’s
excellence, China has much to offer the ever-burgeoning MICE
business travel market to the second largest market in the world driven by real spending gains from rising business
sector and continues to strive to build on this.
20 June 2014
ttgmena.com
SPOTLIGHT CHINA >> CLICK TO VIEW NEWS PAGE
Welcoming an international brand Dusit Fudu Hotels and Re-
A luxurious addition
Featuring 200 villas,
train station and is located
sorts has recently signed
Dusit Thani Resort Panzhi-
approximately 10 minutes
a management agreement
hua, Sichuan, will be the
by car from the city’s cen-
with Panzhihua Sunshine
first internationally-branded
tral business district and
Joyhome Tourism Invest-
hotel in the city and is cur-
Bao’anying Airport.
ment to operate a deluxe
rently being developed into
The hotel will feature a
all-villa resort in Panzhihua
a new leisure and golf desti-
Devarana Spa and a range
Anantara Hotels, Resorts & Spas has an-
ture comforts and garden or lake views.
city, Sichuan province, due
nation. The hotel is directly
of F&B outlets, as well as
nounced the opening of its third resort in
The property also offers guests the option
to open in 2016.
opposite the high-speed
recreational facilities.
China, Anantara Emei Resort & Spa.
of villas with a private pavilion, along with a
The resort boasts 150 units and resides at the foot of Emei Mountain in Sichuan
Jacuzzi bath or swimming pool. Additionally, there are four F&B options
Province, a cultural focal point in the region.
on the resort to choose from, including
Mount Emei is the highest of China’s Four
Anantara’s Dining by Design. Furthermore,
Sacred Buddhist Mountains and a UNESCO
leisure offerings include a tropical outdoor
World Heritage Site of legendary sanctuar-
pool and Jacuzzi, as well as fitness cen-
ies, ancient trees, waterfalls, streams and
tre and outdoor tennis courts, along with
springs.
yoga and Tai Chi classes. In addition to a
Anantara Emei Resorts & Spa offers 90
children’s pool, a children’s club and games
guest rooms, 40 pavilions and 20 villas of
room ensure that younger guests are kept
luxurious, oriental design, a host of signa-
entertained.
Major aviation exhibition on its way to China
Embracing a sustainable future Taking the total number of properties under its Marriott Hotels brand in China to 16, Marriott International has recently announced the opening of its 282-room hotel, Jixian Marriott Hotel. Under a long-term manage-
ment agreement with Saint Light Investment Group, the property aims to embrace sustainable tourism through implementing a carbon footprint recording system that provides a personal carbon emission statement to guests at check out.
Exciting projects on the horizon
UBM Live has announced
more than 220 domestic
world aviation industry and
that Chengdu Shuangliu
and international routes. In
will make every effort to
Our presence in eight different countries
International Airport has
2013, the airport handled
present an amazing and
in Asia gives us the chance to operate such
successfully won a bid to
over 33 million passengers,
unforgettable event to
great combined tours.
bring World Routes, the
making it China’s fifth busi-
every delegate attending
22nd World Route Develop-
est airport.
World Routes 2016.”
Board chairman, Sichuan
ment Forum to Chengdu,
TTG: What are China’s main tourism
The event is expected to
strengths?
Sichuan Province, China, in
Province Airports Group,
attract more than 3,500
Diversity would be the first thing that comes
September 25-27, 2016.
Li Wei led the bid and
delegates, including 350
to my mind. Since we opened in 2012, we
the team to secure the
airlines, 1,000 airports and
have been working on regionalising the
ternational Airport is the
successful outcome. He
300 tourism authorities. It
country and encouraging people to travel in
largest air hub and passen-
remarked: “UBM has given
will be held in the Interna-
China the same way people travel in the US.
ger and cargo distribution
Chengdu Airport an excel-
tional Convention & Exhibi-
We therefore promote the country, province
centre in the central west-
lent opportunity to stand
tion Centre at Chengdu
by province rather the country as a whole.
ern region of China, with
in the central stage of the
Century City.
Chengdu Shuangliu In-
The multiplication of international entry points and direct flights is a great opportunity for us, such as Qatar Airways which
Expanding Asian footprint Starwood Hotels & Resorts Worldwide
The property offers 1,635m of state-of-
in partnership with Greenland Group has
the-art meeting and banquet space for up
announced the debut of Four Points by
to 1,000 people, in addition to a spa, fitness
Sheraton Hefei, Shushan.
centre, indoor heated swimming pool and
The new hotel is located within the
2
gaming room.
opened the Doha/Chengdu network (to the west of China).
Product manager – China, Exotissimo, Julien Monnerie spoke to TTG about the company’s updates as well as the destination’s tourism strengths.
Additionally, China is pushing hard to deliver free visas (for 72-hour to 144-hour stays) to promote cities such as Beijing, Shanghai, Guangzhou and Chengdu.
Hefei New Municipal and Cultural District
TTG: What will be your focus for
and is 22km from the town centre, eight
2014/2015?
kilometres from the Hefei high-speed rail
TTG: Please outline your latest news and
The far East; we have already started to
station and one hour by high-speed train to
developments.
work on a new collection of products in
Nanjing.
We have been working a lot on multi-coun
western China, which includes Tibet but also
try tours – Yunnan/Vietnam; Yunnan/My-
Western Sichuan, Qinghai, Gansu and north-
suites, and complimentary WiFi through-
anmar; Yunnan/Laos; as well China/Japan;
ern Yunnan, as well as the Silk Road and
out the property, three restaurants and 12
Hong-Kong/Bali and a new combination be-
Inner Mongolia.
private dining rooms, with the largest one
tween China and Vietnam through Guangxi
accommodating up to 20 guests.
province.
The hotel features 271 guest rooms and
June 2014
ttgmena.com
The adventure market is the other long term big project for 2014/2015.
21
PEOPLE ON THE MOVE
pointed as regional general manager – UAE and Seychelles for JA Resorts & Hotels. Swedish born Reinisch began his career having studied hotel management in both Sweden and the UK, and his first step into the industry was as assistant front office manager. His tenure with the JA family began in 2001, as front office manager for Oasis Beach Hotel.
With a wealth of experience in the hospitality industry Hossam Nabil has joined Millennium Airport Hotel Dubai as its new director of sales and marketing. An Egyptian national, Nabil has held senior sales and marketing positions with leading hotel brands such as the InterContinental Hotel Group. Nabil joins during the final stages of the hotel’s expansion project.
GENERAL MANAGER Jumeirah Group has appointed Hakan Petek as the new general manager for Jumeirah Messilah Beach Hotel & Spa in Kuwait. A Turkish-British national, Petek joined the property in June 2010 as executive assistant manager, rooms where he was a key player in the pre-opening period of the hotel as well as a member of the executive committee.
Atef El Eskndarany Park Inn by Radisson muscat & Park Inn by Radisson Hotel & Residence Duqm
Fredrik Reinisch has been ap-
Director of sales and marketing
Hakan Petek
Jumeirah Messilah Beach Hotel & Spa
Regional general manager – UAE and Seychelles
Hossam Nabil
Millennium Airport Hotel
JA Resorts & Hotels
Fredrik Reinisch
Cluster Director of Sales and Marketing
Atef El Eskndarany has been chosen as the new cluster director of sales and marketing for Park Inn by Radisson Muscat and the upcoming Park Inn by Radisson Hotel & Residence Duqm. He will work closely with the general manager to determine sales strategies in all market segments, in order to maximise revenues and will also manage the sales and marketing team.
If you have recently been promoted or appointed key staff, please visit our website...
Madhloum Al Suwaidi has been appointed general manager – Cyprus for Etihad Airways. Al Suwaidi will lead the further development of Etihad Airways’ commercial strategy in Cyprus, ensuring the continued success of the airline’s business in the eastern Mediterranean region. An Emirati national, Al Suwaidi joined Etihad Airways as sales manager in 2013.
DIRECTOR OF business development and strategy
The Gulf Hotel Bahrain has enhanced its team with Zaher Kassir, who is to assume the role of director of business development and strategy. Kassir, a Lebanese national, will be working under the guidance of the hotel’s general manager, Rahim Abu Omar. He has held management roles in five-star hotels in countries including the UAE, KSA, Egypt, Lebanon, Sudan, and more.
22 June 2014
Tarek Madanat
IHG Cluster Office – Jordan
ETIHAD AIRWAYS
Abdelrahman Abdullah Al
The Gulf Hotel BAHRAIN
General manager – Cyprus
Zaher Kassir
Rafet Alper Ozen
General manager – Dubai and Northern Emirates
Area director of sales and marketing
Boasting over 20 years experience in the industry, Tarek Madanat has been appointed as area director of sales and marketing for the IHG Cluster office in Jordan. A Jordanian national, Madanat will be responsible for managing the IHG Cluster office team which covers sales, marketing, public relations, groups and events, as well as reservations.
ttgmena.com
Turkish Airlines
Abdelrahman Abdullah Al Madhloum Al Suwaidi
Rafet Alper Ozen has been appointed as general manager of Turkish Airlines' operations in Dubai and the Northern Emirates, where he will be responsible for developing the business strategy for the airline in the area and further strengthening its growth. Beginning his career with Turkish Airlines in 2008, Ozen has held various positions in the airline.
PICTURE PERFECT Hilton Worldwide and more than 50 divers from across the UAE partner up in Ras Al Khaimah for the second underwater clean-up drive to help protect the marine environment.
Dubai Convention and Events Bureau praises industry
stakeholders for successfully hosting 14,500 delegates from China’s Nu Skin Enterprises incentive group.
Etihad Airways CEO, Etihad Airways, James Hogan is inducted into the British Travel and Hospitality Industry Hall of Fame .
Lufthansa Following the film ‘Planes’, the airline embarks on the next round of its partnership with Disney by promoting The Muppets: Most Wanted with a campaign entitled: Join the Muppets. With Lufthansa.
A visual tour of recent events in the region
24 June 2014
ttgmena.com
for more news visit: www.ttgmena.com
SOCIAL HUB
TTG MENA'S SOCIAL MEDIA HIGHLIGHTS AT ATM
Our Team
This year’s ATM was a resounding success for all! As you may already be aware, TTG MENA is a strong believer in General Manager PUBLISHING & sales Tony Fields TFields@ttgmena.com D: +357 24 803001
the power of social media, so we invite you to enjoy some of our most popular Tweets at ATM 2014! We would also like to take this opportunity to thank all of those who took part in our Interaction Wall ATM campaign.
GENERAL MANAGER eVENTS & COMMUNICATIONS Alexandra North ANorth@ttgmena.com D: +357 24 803071
TTG MENA @TTGMENA The answers to today's question! Our Interaction Wall is going down a treat! #ATM2014 #ATMinteraction #TTGMENA
Media ReporterS Naomi Leach Natalie Hami Panayiotis Markides Stefanie Saghbini DIGITAL CONTENT CREATOR Tatiana Tsierkezou
Tony Fields @TTGTony @NorthAlexandra with Takao Yamamoto from @Aviareps_Group in Dubai with Rie Doi from Kyoto Convention Bureau @ATMDubai
Creative Director TTG MENA Publishing Edward Beales Designer Maggie Basdermadjian E-Commerce Manager Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-Commerce executive Constantinos Voniatis Account Managers Helen Moss HMoss@ttgmena.com D: +357 24 803074 Inna Armeanu IArmeanu@ttgmena.com D: +357 24 803013 Kyriacos Kyriacou KKyriacou@ttgmena.com D: +357 24 803014 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 INTERNATIONAL PARTNER MANAGER Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Operations Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003 Chief Financial Officer Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 Accounts Executive Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 Headquarters Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com Thailand Representative Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 Japan Representative Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland TTG Russia TTG Media * For information on these publications, please contact us at: INFO@ttgmena.com
Tony Fields @TTGTony Just when you think you have seen it all @ATMDubai something else amazes you. #TTGMENA #ATM2014 #ATMinteraction
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