Middle East & North Africa
JULY 2014
Awareness MACAU
Destination LEBANON Taking a fresh approach to its travel sector
Analysis
WEDDINGS & HONEYMOONS MENA is at the heart of this burgeoning segment
On Location
INDIAN OCEAN
An array of adventure activities await visitors
COMPELLING BEAUTY Inspired by sustainability, Africa's travel industry professionals are boldly transforming the continent's vibrant tourism outlook
ttgmena.com
Read online
A focus on a growing leisure hub
1 July 2014
ISSUE 271
CONTENTS > YOUR GUIDE 04
In the throes of summer ith the summer still surprisingly not upon
NEWS
us here in Cyprus, we at the TTG MENA office are taking the opportunity to enjoy
12
DESTINATION LEBANON
the cool breeze of the spring/summer changeoverbefore the heat really sets in.
18
UPDATE IRAN & IRAQ
However, as the region is already experiencing the season’s change of pace we’re keen to share this in a variety of ways, such as our Summer Promotions on
20
ON LOCATION INDIAN OCEAN
our website, ttgmena.com. By a simple click on our taining offers from the region and beyond.
22
ANALYSIS WEDDINGS & HONEYMOONS SPOTLIGHT AFRICA
tion Lebanon, focusing on the country’s renewed opti-
25
Summer Promotions tab, you can browse the enterTaking this opportunity to bask in the steady
A LETTER FROM...
rhythm of summer, our reflections take us to Destinamism. Update Iran and Iraq, delves into how Iran continues to attract visitors from all over the world and
28 30
AWARENESS MACAU PEOPLE ON THE MOVE
the reasons behind the continued interest in Iraq’s hospitality sector. Meanwhile, On Location Indian Ocean highlights the ways in which this sun-drenched region is working to lure in MENA families. Spotlight Africa explores how the vast continent is sustaining
31
TATOs
its offerings and Awareness Macau investigates the destination’s evolving leisure segment. Finally, Analysis Weddings and Honeymoons hones in on how this
32
PICTURE PERFECT
2 July 2014
Natalie Hami Media Reporter
booming industry is benefiting from the increased connectivity of the MENA region.
We hope you enjoy this issue, see you next time!
TOP STORY
Marking A new chapter in Qatar’s Civil Aviation Hamad International Airport (HIA) was
Committee, noted the importance of HIA
recently declared officially operational,
as a facility able to support the increasing
following the move by Qatar Airways and
number of passengers and cargo traffic due
other international airlines to the site.
to upcoming international events which are
The airport has an opening day capacity of over 60,000 passengers per day and
scheduled to take place in the country. He added that the airport has been de-
this is expected to double upon the full
signed to meet the requirements of the
build out.
country’s growth and development as out-
With operations on Concourses A and B running since its soft opening date of April
lined in the National Vision 2030. HIA and the upcoming Airport City cover
30, the aviation hub now accommodates all
29km². The terminal building itself spans
airlines operating out of Qatar.
600,000m² and contains three concourses
Chairman, Qatar Civil Aviation Author-
and 33 contact gates, and is expected to
ity (QCAA), HE Abdul Aziz Mohammed Al
increase to five concourses and 65 contact
Noaimi, who is also the Chairman of the
gates. Once completed, HIA will offer 16
New Doha International Airport Steering
lounges, over 100 shops, and more.
ttgmena.com
3 July 2014
ttgmena.com
NEWS Exhibition Calendar
2014
July 6 – 8 Routes Silk Road, Tbilisi, Georgia www.routesonline.com • July 24 – 25 MICE India & Luxury Travel Congress, Mumbai, India www.miltcongress.com SEPTEMBER 17 – 19 CIBTM, Beijing, China www.cibtm.com • SEPTEMBER 20 – 23 World Routes , Chicago, the US www.routesonline.com •
On an upward trajectory
OCTOBER 9 –11 TTG Incontri, Rimini, Italy www.ttgincontri.it •
TTG MENA will be available at these shows ttgmena luxury will be available at these shows
Boasting a refreshed new
ings via dusit.com have
look, Dusit International
grown some 250 per cent
has presented its updated
year-on-year in Q1 of 2014.
proprietary website, com-
Enhanced functionalities
plete with a more user-
on the website will further
friendly design and easier
drive consumer engage-
navigation system.
ment on dusit.com.”
Abu Dhabi’s 153 hotels
During April, the UK
and hotel apartments
was the best performing
continue to demonstrate
overseas market for the
Vice president – sales
rising figures, as released
destination, with 19,010
and marketing, Dusit Inter-
revamp will see localised
by Abu Dhabi Tourism
Britons checking into Abu
national, Catherine McNabb
versions of the website in
& Culture Authority
Dhabi hotels, a 34 per
noted: “Revenue driven
Arabic, Chinese, German,
(TCA Abu Dhabi), show-
cent rise on last year.
from direct online book-
among other languages.
ing that some 304,637
SEPTEMBER 28 – 30 The Hotel Show, Dubai, UAE www.thehotelshow.com •
• •
Revamped website for Asian brand
Phase two of the website
Indians were the next
people checked into the
largest market with
emirate’s accommoda-
18,790 checking into the
tion during April, a 29
emirate’s hotels, 35 per
per cent rise on the same
cent more than the same
month last year.
month in 2013.
Furthering its reach
Guest nights rose 26
Guest numbers from
per cent to 933,809 with
China increased by 309
has launched direct flights to its third destination
occupancy levels lifting
per cent in April with
in Turkey, with the inaugural flight to Istanbul
10 per cent to 79 per cent
around 13,501 Chinese
Sabiha Gökçen International Airport recently having
and revenues surging 23
staying in Abu Dhabi’s
touched down. The Doha-Istanbul flight will be a four-
per cent to $157 million.
accommodation.
times-weekly service to Istanbul Sabiha Gökçen Interna-
ontinuing its expansion plans, Qatar Airways
tional Airport. Chief commercial officer, Qatar Airways, Marwan
Major global expansion on the way
Koleilat outlined: “Istanbul is a magical city that is rich in history and culture so we are thrilled to be providing this new scheduled service to Istanbul Sabiha Gökçen.”
ideal city escape
Marriott International has announced plans to grow its global portfolio of luxury and lifestyle brands. The company expects to add over 200 luxury
Purobeach and JA Resorts & Hotels have signed an
and lifestyle hotel projects
agreement to open their latest beachclub in Dubai,
over the next several
with the brand set to launch at the end of 2014.
years, reflecting more
Purobeach will be located within JA Jebel Ali Golf
than $15 billion of invest-
Resort with its own private beach. Guests can take
ment by the company’s
advantage of a separate entrance via the marina
owners and franchisees.
for ease of access.
President, Marriott
Founded by Mats Wahlström in 2004, Purobeach
International, Arne Soren-
was originally launched in Majorca before expanding
son said: “Next generation
internationally into key waterfront areas. Consid-
travellers are poised to
ered as a global icon combining pools, spa, dining
comprise more than 60
and more, Purobeach is to bring this relaxed ambi-
per cent of our business
ence to its eighth international location.
over the next four years, and already represent a
Chief operating officer, JA Resorts & Hotels, DaThe breadth of the com-
vid Thomson said: "We are delighted to announce
broad spectrum of diverse
pany’s luxury and lifestyle
and welcome this new partnership which will add a
cultures and lifestyles that
portfolio is largely repre-
great dimension to outdoor lounges in Dubai.”
view travel as an impor-
sented by the brands, The
tant way to enrich their
Ritz-Carlton, Edition, JW
surrounded by landscaped lush gardens. Guests
lives. Our approach to the
Marriott Hotels & Resorts,
have the opportunity to enjoy the beach and then
luxury and lifestyle seg-
Autograph Collection, Re-
once the sun sets, Purobeach will transform into a
ment embraces this trend
naissance Hotels, AC Ho-
vibrant night spot.
and is shaping our devel-
tels by Marriott in addition
opment strategy.”
to Moxy Hotels.
Purobeach is set to be the ultimate city escape
4 July 2014
ttgmena.com
We are delighted to announce and welcome this new partnership.
5 July 2014
ttgmena.com
NEWS
HOTEL CHECK Millennium Plaza Hotel Dubai By Panayiotis Philippou ne of the most ideal
included an ultra-comfortable
aspects of Millennium
bed, a 360 degree rotating TV
Plaza Hotel Dubai is its
stand, useful bathroom amenities
location, right on Sheikh Zayed
and a work-desk with suitable
Road, in close proximity to the
lighting.
A natural choice TTG MENA has announced that Grand Hyatt Doha has
emirate’s metro services and
The impeccable concierge
round the corner from Dubai
services offered at the lobby
International Convention and
must also be emphasised, as
Exhibition Centre – just perfect for
throughout my stay they helped
burgeoning capital city, MELTS is the first business-to-
my stay as a corporate traveller.
me a great deal when handling
business event dedicated to the growth of the region’s
public transportation and all done
luxury travel industry.
The front desk team were
become one of the Middle East Luxury Travel Show’s (MELTS) official hotel partners. Set to take place on February 15-18, 2015, in Qatar’s
General manager, events and communications, TTG
in a most friendly way.
attentive and check-in was a
For guests looking to relax
MENA, Alexandra North said: “It was a natural choice to
by helpful staff who carried my
during their stay, the property
partner with Grand Hyatt Doha – one of the city’s most
luggage straight to my room.
offers its Infinity Health Club
inspiring icons, that precisely illustrates Qatar’s incredible
and Spa, which includes a gym,
approach to both luxury and hospitality.”
speedy process, all complemented
Boasting a stunning view of Jumeirah Beach, my room
swimming pool and spa.
Providing event participants with a great deal more than bespoke experience and traditional Qatari hospital-
TTG staff and correspondents assess services used by them. We report the results, which are
ity, Grand Hyatt Doha is gearing up to accommodate a
based on a one-time experience only and view services from a customer perspective.
number of premium international hosted luxury buyers who have been selected to attend the inaugural edition
Suitable for: Business / FAMILY
of the exhibition.
Carrier expands European links
DEMONSTRATING EXPERTISE
Turkish Airlines recently
has also expanded to
A $70.5 million themed development created around
announced its eighth
add Varna, Bulgaria, to
a man-made lagoon is set to be introduced to Aqaba,
destination in Italy, with
its network as its 252nd
Jordan.
flights to Catania.
destination.
The carrier already flies
Saraya Aqaba Resort is the result of two major contracts from Drake & Scull Engineering (DSE).
Roundtrip flights
to Rome, Milan, Venice,
between Istanbul and
Naples, Bologna, Genova
Varna are operated as
complete mechanical, electrical and plumbing services
and Turin.
Istanbul–Varna-Constanza–
for two five-star hotels managed by Jumeirah Group,
Istanbul two times per
two five-star hotels run by Starwood Hotels & Resorts
be operated four times
week, and two times
and 12 uniquely designed luxury villas.
per week on Mondays,
per week as Istanbul–
Wednesdays, Fridays and
Constanza–Varna-Istanbul
Sundays, in both directions.
on Tuesdays, Wednesdays,
Catania flights will
Meanwhile, the carrier
Fridays and Sundays.
Under the terms of the agreement, DSE will provide
Moreover, DSE is set to undertake the complete
DUBAI TO WELCOME LUXURY HOTEL BRAND Bringing added luxury to
property is a mixed-use
Dubai, Meraas Holding
development, sculpted
recently signed an
in the shape of a titanic
agreement with Bulgari
seahorse and located off
Hotels and Resorts to
the coast of Jumeirah
bring the brand to the
Beach Road.
emirate, marking its fifth
Designed by Italian architectural firm, Antonio
property worldwide. The Dubai property,
Citterio Patricia Viel and
which will be located at
Partners, the new property
Jumeirah Bay island,
will feature 100 rooms and
follows openings under the
suites in the main building,
hotel group in Milan, Bali,
20 low rise residential
London and a soon-to-open
villas, a marina spread over
hotel in Shanghai.
157,935m2 and a full range
Spanning 557,418m , the 2
6 July 2014
of luxury hotel facilities. ttgmena.com
design, supply and installation work for a district cooling plant along with the seawater intake and pumping station for the entire resort. Both projects are already under progress and are expected to be completed by the end of 2015.
NEW shopping hub to be launched Construction of Nakheel Mall on The Palm Jumeirah, Dubai, is soon set to begin, following Nakheel announcing the award of a contract worth more than $326.7 million to build the up-and-coming retail hub. Spanning some 418,000m2, Nakheel Mall will comprise five retail levels with more than 100,000m2 of shop space, three basement parking levels with 4,000 spaces, 200 shops, two anchor department stores, a nine-screen cinema, medical centre, fitness complex and much more.
NEWS
HOTEL CHECK
Facilitating Switzerlandbound travellers
Park Rotana Abu Dhabi
The government of Switzerland and VFS Global have introduced visa ap-
By Tony Fields
plication services for Switzerland visas Arriving at Park Rotana Abu
port, where again the front desk
Dhabi, I was led to a most spa-
did their utmost to find a solution.
cious room, where I was greeted
In the evening, I enjoyed a first-
SPECIALISED BRAND INTRODUCED
in Manama, Bahrain, as well as Kuwait, catering to the growing demand of Switzerland-bound travellers in the region. This new initiative is aimed at offering
in an innovative and exceptional
rate meal with great company at
In an effort to satisfy the needs of travellers seeking local
enhanced services and facilities, along
manner with a hand-written note,
Teatro, which offers an à la carte
discovery and authentic experiences, Hilton Worldwide
with benefits to visa applicants in both
addressed to my Twitter name
menu of a variety of cuisines.
has launched Curio – A Collection by Hilton.
destinations.
@TTGTony. This truly made for a
Then, for a relaxing and chilled
Letters of intent have been signed for the following
The Switzerland Visa Application
singular welcome, with the team
atmosphere, I headed over to
properties: SLS Las Vegas Hotel & Casino; The Sam
Centre is centrally located offering con-
going above and beyond to make
Cooper’s Bar and Restaurant.
Houston Hotel in Houston, Texas; Hotel Alex Johnson in
venient services with state-of-the-art in-
my stay memorable and hassle-
The following morning, with
Rapid City, South Dakota; The Franklin Hotel in Chapel
frastructure and ultra-modern facilities.
free. The team’s dedication was
the staff’s attentive presence, I
Hill, North Carolina; and a soon-to-be-named hotel
The VFS Global Schengen Visa Applica-
also noted on my arrival, with an
tucked into an enticing interna-
development in downtown Portland, Oregon.
tion Centre also serves the government
issue that had arisen at the air-
tional breakfast.
Executive vice president, global brands, Hilton Worldwide, Jim Holthouser commented: “Curio expands
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
Suitable for: Business / family
of Spain. Regarding both centres, all Schengen
our portfolio to a total of 11 exceptional brands and
visa applications for Switzerland from
creates additional opportunities to serve our existing
applicants residing in Kuwait and Bah-
customers even better, attract new customers and grow
rain will now be handled by VFS Global.
our pipeline.”
8 July 2014
ttgmena.com
INTERVIEW
A DISTINCTIVE factor As a new addition to the Rotana team, chief operating officer, Guy Hutchinson spoke to Natalie Hami about the company’s upcoming expansion plans and the innovative strategy behind them
TTG: Having garnered a great deal of praise as well as expertise during your career, what do you feel you’ll be bringing to Rotana? I’m bringing experience as I’ve been fortunate enough to have worked out of a lot of global markets including London, Tokyo, China, Australia and India, and these are markets which are important to Rotana. And in this way, I have a large breadth of experience. I also have a network of contacts and I can bring a good international perspective to the company. This is especially true of my China experience where I went
At heart I’m a hotelier and that’s what got me into hotels, and Rotana is a hotel company for hoteliers. We bring our hospitality and a level of
through the growing pains of expansion.
engagement, and it’s that attention to de-
I’ve experienced first hand that type of
tail and attention to customer experience
expansion and the stress it puts on a
that’s fuelled our expansion.
company and how to plan for it. At heart
While we’re opening [in new places], we
I’m a hotelier and that’s what got me into
need to reflect the local aspect but ulti-
hotels, and Rotana is a hotel company for
mately we want our own DNA there.
hoteliers.
For example, for Turkey, our strategy is already in place as it’s relatively close.
TTG: How does Rotana continue to
What we’ll put in place for the marketing
single itself out from other top brands?
structure here, will be a platform to sup-
How will you ensure that it continues
port additional properties and we’ll do it in
to do so, especially as it grows beyond
a way that you’ll know you’re in a Rotana.
the region?
We already have four properties signed in Istanbul.
The reality is that we distinguish ourselves
It’s no secret that we’re focused on
through service. We bring a different level
expanding our footprint, and as such
of engagement to our hotels.
we’re very focused on growing out of that
We recently opened in Salalah – Salalah Rotana Resort – and I’ve been there four times already. It’s not just about being
lead that comes to us and matching that to the right brand. We look at which is the best fit.
opening in Baghdad, Iraq, in 2016. We will be the pioneers and there’s no doubt that they’ll do extremely well. It’s only a matter of time [regarding
homeland and thus having a more global
TTG: Certain areas that the company
these countries] before you see the same
footprint.
plans to expand into are considered, by
level of movement in other services.
Turkey is a great bridge to both Europe
some, problematic. What is the strategy
there to cut the ribbon and this is a huge
and Asia and it’s a foothold into the rest
behind venturing into these particular
TTG: How did you get into the hospitality
differentiating factor. Also, the fact that
of Europe.
places?
business?
tion to being physically engaged in prepa-
TTG: Please outline the strategy behind
We see this as a big opportunity and to be
I started out studying international law,
ration as well as sales and marketing,
introducing particular brands into the
the first in these places is huge. Being a
however my family travelled a lot so I
among others.
areas that Rotana is foraying into.
brand, home grown out of the Middle East,
spent a lot of time in hotels. I was also
we need to take advantage of this.
never really sure what I wanted to do, but I
our president was doing just that in addi-
If you ask me what keeps me awake at night it’s that [how Rotana will continue
We don’t push a particular brand except
to single itself out]. The day you wake up
Rayhaan as its alcohol-free component
driving one of the highest RevPARs in the
in one of our hotels and you don’t realise
resonates well.
company.
that you’re in a Rotana, that means we’ve gone wrong somewhere.
For example our property in Erbil, Iraq, is
When we’re going into new markets it’s
We have two properties in Kabul, Afghan-
understanding the scale and scope of the
istan, opening next year and two properties
10 July 2014
ttgmena.com
always felt really strongly attracted to the business. As such I was fortunate to be picked as one of 12 people for Trusthouse Forte’s graduate programme.
DESTINATION LEBANON
DESIGNING THE FUTURE Taking a direct and fresh approach, Lebanon injects a contemporary edge into its hospitality sector. Natalie Hami investigates
I
mbued with resilience, Lebanon has been filled with
to diversify. A revitalised approach
Ministry our tasks are easier and our messages are well heard.”
a renewed sense of optimism and confidence of late,
Mouawad pointed out that the support of the Ministry
following the announcement from its Ministry of TourWith the country’s hospitality sector looking to regain its
is crucial for the survival (of the hotel sector) in tougher
campaign, which was unveiled at this year’s ATM by Min-
former tourism crown, the Ministry of Tourism and the
times. “It enables us to take better decisions, promote the
ister of Tourism, Michel Pharaon, is designed to highlight
hotel sector are facing it with a united front.
country with a unified vision. We used to do this
ism, on its new campaign; Live, Love Lebanon. The
the diversity of the country’s tourism products and in turn
This widespread sentiment of solidarity was expressed
and we will keep on doing it now with more government
to attract an array of niche visitors from the region and
by general manager, Gefinor Rotana, Franck Royer who
backing, a move which will surely benefit the sector,”
beyond.
exclusively spoke to TTG.
she added. This sentiment was also reiterated by cluster director
The campaign includes a new Live, Love Lebanon web-
“As leaders in the tourism sector, our job is to promote
site featuring information according to season, as well as
this campaign and any initiative that will uplift Lebanon’s
of sales, marketing, revenue and reservations, Phoenicia
region. It also highlights types of tourism ranging from cul-
image since any feat that will help in reviving the tourism
Beirut and Le Vendôme, Janet Abrahams, who noted that
ture tourism to nature and adventure, along with general
sector is a boost to our industry and the country’s
they too are working closely with the Ministry of Tourism
travel information.
economy,” he said.
to support the Live, Love Lebanon campaign.
Pharaon exclusively told TTG during ATM: “All of the challenges of the last two or three years are behind us. Tensions are solved, it’s a normal security situation which is why we feel ready to dynamise and revive tourism.”
Meanwhile, Princessa Hotel is helping spread the word in
“We have a series of sales and marketing activities planned both locally with our sister hotels in InterContinen-
a much more visible way. Marketing manager, Princessa Hotel, Philippe Azar, who noted that they will be handing out wrist bands as part of
tal Hotels Group and across the wider region to ensure the message reaches a global audience.”
Referring to a new climate of confidence he added:
the campaign, informed TTG: “We are including the slogan
“There is no reason why there won’t be a revival of tour-
and website link in our brochures.” He also said that they
provement in business since the announcement was made
ism.” Ignited by this enthusiasm, the country’s tourism
will be providing discounted room prices to people who
during ATM.
bodies are eagerly working alongside the Ministry in the
wear the wrist band on check-in.
rekindling of its tourism sector. As such, TTG sought to discover how this brand new
The involvement of the private sector was particularly
She also highlighted that they have noticed a marked im-
“We have seen a continued increase in demand since March and since ATM we are receiving more future
praised by corporate sales and marketing director, Le
planned bookings so the lead time has increased which
campaign will bolster the industry, as well as how the des-
Royal Beirut, Joyce Mouawad, who told TTG exclusively:
indicates more advanced planning for our destination and
tination’s tourism industry is collaborating to keep up the
“As you may know the private sector in Lebanon is playing
a marked increase in our luxury portfolio of suites indicat-
momentum of a revived sector.
a major role in tourism. However, with the support of the
ing an increase in individual leisure guests,” Abrahams
12 July 2014
ttgmena.com
DESTINATION LEBANON commented exclusively to TTG.
travel agencies’ websites.
Furthermore, a number of hoteliers are eager to begin
Also looking forward to the success of the brand new
Azar also commented: “More needs to be done to take
campaign, Veer Boutique Hotel & Resort noted that Live,
advantage of new and growing niche markets such as eco-
property is Le Royal Beirut. Mouawad commented: “First
Love Lebanon depicts the natural beauty of Lebanon.
tourism."
of all, we need to regain what we already lost from the GCC
They also stated that by using social media to make it go viral the Lebanese living abroad and tourists will consider coming back.
He highlighted the importance of targeting new and emerging markets such as India, China and Turkey.
reviving the sector by recapturing the GCC market; one such
market and we definitely aim to attract new markets, especially where we have expatriates in countries such as Brazil
Despite the immense optimism pervading Lebanon’s tour-
and Australia. There are also large untapped markets such as
However, despite this clear indication of renewed con-
ism sector, some still believe that the continued growth of it
India and China where an emerging segment with disposable
fidence in the key players of Lebanon’s hospitality sector,
lies simply in stability, as explained by director of marketing,
income wants to travel to new places.”
some have further ideas on measures to increase footfall.
Four Seasons Hotel Beirut, Maha Bourachi. “The key to re-
Sales manager, Belair Travel and Tourism, Rym Selwan
Meanwhile, some hotels were using the low period in order
viving the tourism sector in the country is political stability
to ready themselves for when tourism returns to its former
informed TTG: “I believe that a dedicated publicity cam-
and a sense of security provided for all travellers. Travel
high. General manager, Radisson Blu Martinez Beirut, Kosta
paign on selected main channels, where an animated spot
bans must be lifted and tourists must be reassured that
Kourotsidis disclosed to TTG: “Within the last two years,
will market the Lebanese cities and villages, coupled with
Lebanon is once again a secure place to visit for all nation-
during which the rate of occupancy in Beirut hotels was
beach resorts that will target Gulf families in general and
als. Once travellers feel secure, they will automatically come
very low, we used that time to uplift the hotel and renovate
Gulf children in particular, will be of high resonance for
back to the country.”
our three meeting rooms, so we can always be prepared to
Lebanon in the process to decide the destination of choice
accommodate the new customers and offer them the best
for the summer.”
updated services with a new fresh touch. We also took the
Azar, also highlighted the importance of persistence in
uplifting hospitality
order to change perceptions of Lebanon abroad, thus cre-
staff in order to maintain as well as exceed our guests’
ating a brand that can be trusted. Owner, Viviane Travel and Tourism, Viviane Cherfane
opportunity during the low season to undertake training our expectations.”
Spurred onwards by the Ministry of Tourism, Lebanon’s
Furthermore, marketing manager, Regency Palace Hotel,
agreed. She noted that tourism bodies should continue to
hotel sector is at the ready to welcome back visitors, both
Ranya Aramouni Chabtini also used the time to enhance its
pursue aggressive tourism marketing strategies, online as
regional and international.
offerings. “We have been renovating, planning, setting every-
well as other platforms, to promote Lebanon as a mustvisit destination. She outlined that this includes broadcasting campaigns
General manager, Chtaura Park Hotel, Basma Hajj Moussa
thing so we can always be ready. We never gave up.”
revealed to TTG that the team is looking to attract the local market including the family segment along with business
With an air of optimism and industry-wide solidarity, Leba-
abroad, holding tourism seminars, sending promotional
travellers, however it is also keen to regain business from
non has lit the spark to bring back its tourism sector to its
videos and pictures especially to German and Russian
international markets such as Latin America.
former glory.
July 2014
ttgmena.com
13
DESTINATION LEBANON
Ensuring repeat clientele With Lebanon’s tourism
in the hospitality world, all
sector already in motion,
other efforts to keep guests
following the new campaign
coming back would be futile.
announced by the Ministry of
An enhanced welcome for guests
“We always call a guest
Tourism, marketing manager,
on their birthday. We are
Princessa Hotel, Philippe
creating new ways to work
Azar enlightened TTG as to
with airlines, travel agencies
how the hotel plans to keep
and local businesses. We
attracting visitors.
have a small team in the
“Hospitality is an invisible
research and development
service the consumer buys
department that constantly
and we must deliver it to
strives to break the current
He highlighted how these
perfection. There are several
mould of the work culture.”
enhancements will make the
ways that Princessa Hotel is
He added: “Updating our
Eddy Nohra recently revealed
hotel an attractive location
keeping up the momentum
packages plays a part, our
Director of sales and marketing, Four Seasons Hotel Beirut, Maha Bourachi
eneral manager, Coral Beach Hotel
“We are quite optimistic that there might be some recovery of business for Lebanon’s Tourism sector in the coming months with the many political developments taking place.”
and Resort Beirut,
commented Nohra.
to TTG how the property is
for business, families and
in order to keep our guests
interactivity and presence
maintaining its clientele, and
leisure tourists, in addition
coming back, with the most
on social media is important
elaborated on its focus for
to gastronomy enthusiasts
important being excellent
to our fan base, blogging and
the year.
looking for a great culinary
service, cleanliness and
weekly newsletters keeps
experience.
warmth with a smile,”
our clients informed. These
commented Azar.
are just some of the many
“The hotel has recently undergone an extensive
Nohra also outlined that
renovation including a facelift
they are concentrating on at-
for the rooms, suites, restau-
tracting the local clientele for
rants as well as resort,”
weddings.
14 July 2014
ttgmena.com
He also noted that without any of these key elements
things we do to keep our clients loyal.”
DESTINATION LEBANON
Steady steps into the future
Buzzing with creativity “In our experience, Lebanon
Looking to the future, cluster
cultural and authentic Lebanese
director of sales, marketing,
experiences, to enjoy explor-
over delivers and a first time
revenue and reservations,
ing the beautiful landscape or
visitor will be an ambassador
Phoenicia Beirut and Le
water adventures on the Medi-
that repeatedly returns,” she
Vendôme, Janet Abrahams
terranean, a trip back in time to
explained.
commented to TTG on its aims,
historical sites, total indulgence
as the destination’s tourism sec-
in spa and wellness or the leg-
Beirut is a vibrant city that com-
tor gets back on its feet.
endary nightlife of Beirut.”
bines the ease of access to all
“Our focus is to ensure that
With the launch of the Minis-
According to Abrahams,
the wonders of Lebanon, whilst
new markets have the full
try of Tourism’s new strategy,
at the same time being at the
awareness of all the activities
Abrahams touched upon how
cutting edge of innovation be it
available, whether they are
Lebanon will be able to create
regarding fashion, design, music
looking for designer shopping,
repeat business.
and more.
16 July 2014
ttgmena.com
s Lebanon’s
nitely need some time
to keep on coming
hospitality sec-
to recover and we won’t
back.”
tor heads for
see increased bookings
She added: “The
improved times, general
on the first day. It is of
campaign launched by
manager, Ramada
course a revival for Leb-
the Ministry of Tourism
Beirut – Downtown,
anon and its tourism,
in Lebanon will certainly
Yasmine Eid Maalouf
but recovery is a pro-
revive the sector and
informed TTG of the
cess. However, we need
attract all markets.
slow, but unwavering
to prepare ourselves for
The campaign is fresh,
recovery process be-
the return of Saudi and
sparkling and shows the
fore them.
all GCC tourists to the
dynamic and welcoming
country and make sure
part of a country which-
low for the time being;
to deliver adequate
has everything to offer
the country will defi-
guest services for them
for tourism.”
“The demand is still
news flash In conjunction with the start of the summer season, Gefinor Rotana announced its packages, including the ‘Swim and Stay’ and the ‘Ecotourism’ packages to entice holidaymakers, while ‘Business’ packages have been designed to attract business travellers. Rotana has also recently launched its summer campaign where people can stay at any Rotana hotel in the region, until September 15, and receive complimentary breakfast, free WiFi and an attractive discount on all other services.
UPDATE IRAQ
glowing fortune
This success, of course, has not gone unnoticed by major regional hospitality brands such as Rotana. Hutchinson commented: “The outlook for Iraq continues to gain strength, with an influx of political and economic events. The Iraqi hospitality sector, most notably Erbil, will continue to show signs of expansion and growth, with occupancy and average daily rate increasing in tandem with an increased supply of hotels
With international travel brands heavily investing in Iraq’s tourism sector, this developing destination is eager to illuminate its potential. Panayiotis Markides reports
in the market.” However, as some sectors of the tourism industry are exponentially increasing, such as the fact that Erbil is benefiting from a considerable amount of corporate business, Hutchinson also noted that a slight boost in leisure business is expected in the near future, mostly tied to the viewing of historic archaeological sites. This has been a particular sector which has stood strong. “This type of tourism is known for its resilience despite any political turmoil. A surge in religious awareness and strengthening faith among Muslims in the region is fuelling growth in this area,” Hutchinson added.
A surge in investment In any case, the oil industry and subsequent explosion of Iraq’s corporate sector has attracted the attention of the international hospitality heavyweights seeking to invest in the lucrative destination, as key stakeholders were eager to reveal the need to expand the hotel sector, as Darkazally told
TTG: “Currently, there is limited quality branded hotel supply in Iraq.” He further commented that according to the Ministry of Tourism Kurdistan, the number of visitors to Erbil has grown at a CAGR of 58 per cent between 2007 and 2012, while it grew by 37 per cent for Sulaymaniya and 17 per cent for raq has traditionally been known for its historical and
Remarking on Kurdistan’s developments, owner, The
Dohuk for the same period, marking significant growth rates
rich archaeological appeal, however, lately it has been
Other Iraq Tours, Douglas Layton reflected that Kurdis-
indicating a tremendous need for more hotels. “From an
witnessing major growth in the corporate sector as a
tan receives more than two million visitors a year from
investment point of view, it makes a lot of sense to develop
result of the booming economy of the Kurdistan region.
southern Iraq, who are attracted to the cooler climate.
hotels now in order to capitalise upon the increase in visitors
Iraq’s tourism industry has predicted the advancements
He also added that the local government is now actively
over the next two to five years,” he added.
and quickly answered demand with many hotel companies
promoting its touristic offerings: “For the first time, the
opening, either to make a debut or return.
government has recognised that the tourism sector is
erties in Sulaymaniya and is looking to grow its presence in
well on its way to becoming the second most important
cities such as Erbil and, according to Darkazally, the company
officer, Rotana Hotel Management, Guy Hutchinson, who
sector after oil and is beginning to fund the kind of PR
intends on capitalising on the country’s swift advancements.
divulged why Iraq has become a rising hub in the Middle
campaigns needed to take advantage of our potential.”
Senior vice president and regional director – Middle East,
Informing TTG of these prospects was chief operating
Starwood Hotels & Resorts Worldwide, Guido De Wilde told
East: “Iraq has become a market with a lot of potential, especially for investors and companies operating mainly in the construction, energy, education, service, agri-food and heavy machinery sectors.” Reiterating a similar point was vice president of sales and marketing, Millennium & Copthorne MEA, Naeem
Millennium and Copthorne currently operates three prop-
Enthusiastic advancements
TTG: “Starwood will re-enter the country after two decades with the opening of Sheraton Dohuk in October 2014, we
With such ambitious developments occurring in Iraq,
will also open three hotels in Erbil - Sheraton, Aloft and Four
and most notably, Kurdistan, its capital Erbil is uniquely
Points by Sheraton by 2017.”
positioned to attract tourists for a myriad of reasons, be
This is set to make Erbil a key player in its plans to open 40
Darkazally, who remarked: “Iraq’s GDP is estimated at
it for business or cultural tourism, as Layton told TTG:
$248 billion in 2014 which makes it the fifth largest econ-
“The economy is booming: five-star hotels are being built
Erbil’s success has seen companies, such as Tangram
omy of the Arab world. Iraq’s GDP is estimated by the IMF
all over the region – especially Erbil which was named the
Hotels, benefit from the city’s success with a keen view to
to grow at a compound average growth rate (CAGR) of
Arab World Tourism Capital this year. There are hundreds
expand, as general manager, Tangram Hotel Erbil, Doaa Amin
eight per cent between 2014 and 2019, which will make it
of historic and archaeological sites – mountain resorts,
commented to TTG.
one of the fastest growing economies in the world.”
rivers, lakes and most importantly an open and friendly
Erbil has witnessed much of the developments and has catalysed its growth further with many exciting develop-
society and people.”
new properties in the next five years.
“We started with Kurdistan as a hub from where we are planning to do a series of hotel projects in Iraq.”
The influx of tourists has positively impacted Iraq’s
However, these are not the only companies looking to in-
ments in recent years, stemming from its modernised Erbil
economy, as according to the World Travel and Tourism
crease their foothold in Iraq. They are joined by companies
International Airport, which opened in 2010 to replace
Council’s Travel & Tourism Economic Impact 2014 – Iraq,
such as Hilton Worldwide, which is also keen to expand.
the old gateway. This has paved the way for Kurdistan to
its total contribution from travel and tourism to GDP was
welcome its first domestic airline, Zagrosjet, all the while
$8.9 million, making up 6.4 per cent of the country’s GDP
Bolstered by major tourism investments, Iraq has its sights
ambitious projects such as Emaar’s Downtown Erbil are
– a figure which is expected to surge by 7.8 per cent to
set on becoming a leading player in the Middle East.
also under development, proving how Erbil is poised for
$9.7 million in 2014, ranking Iraq as the third highest Mid-
further progress.
dle East country for growth of GDP, and 22nd worldwide.
18 July 2014
ttgmena.com
The information provided to TTGMENA for this report was correct as of June 1, 2014
UPDATE IRAN
A DETERMINED QUEST As tourism becomes a focal point in Iran’s economic development, Panayiotis Markides explores how the country is capitalising on its indigenous strengths A vast territory encompassing mountains, forests and deserts, TTG observed that Iran is the second largest economy in the MENA region, with an estimated GDP (PPP) of $987.1 billion. With the government’s focus turned towards expanding the tourism industry, its stakeholders revealed to TTG what sets Iran's extensive hospitality sector apart.
Confident of Iran’s natural appeal,
communal tent with local nomads, and
Tehran as well as tour through the
marketing manager, Iran Doostan
stay in a classic caravanserai in the vast
Golestan Palace to see stunning archi-
Tours, Saeed Azam relayed to TTG
Dasht-e Lut Desert. Visitors can have
tecture and design, such as intricate
how the destination expertly caters
new experiences and activities with
marbled terraces. Tourists can also
to adventure travellers.
unique adventures such as mountain
adventure through Iran’s ancient town
biking, trekking, rock climbing, river
of wind catchers and tour the sacred
One of the main tourism strengths in
adventureS, canyoning, hiking, bird
Zoroastrian Fire Temple. They also
Iran is adventure tours. Iran, has one
watching, butterfly watching, camel rid-
have the option to tour Iran’s iconic and
of the world’s oldest civilisations, and
ing, waterfall climbing, expedition and
spectacular Sheikh Lotfollah Mosque.
a beautiful environment, where adven-
safari, and also desert adventures.
Adventure travellers can visit the Jun-
They can tour Iran’s bustling capital,
ture travellers can spend the night in a Inbound technical manager, Iran Traveling Center, Parisa Setoodegan
market for Iran. The destination has a large variety
tisers for promoting the Iran tourism industry.
shared with TTG how Iran’s govern-
of historical and cultural attractions
Iran’s 20 year vision, which is de-
ment is moving its hospitality indus-
which is the most important reason
signed for the country’s economical
try forward.
for visiting Iran. The government and
and financial matters, includes the plan
travel agencies try a lot to show the
for the tourism industry and considers
Mostly Europeans travel to Iran. We
real picture of Iran and its beauties to
how this industry can help the local
also receive visitors from American
the people of the world through mar-
people and the financial condition of
and Asian countries along with Austral-
keting, advertising and especially social
the destination. As part of the docu-
ians, the British and Canadians. In this
networks. Those who have already
ment, the ways and strategies of pro-
way the Middle East is not the only key
visited Iran are also very good adver-
moting Iran’s tourism are explained.
CEO, Iranian Tours, Hamid Reza
the region. Still, religious tourism has
Tavassoli informed TTG of Iran’s
been the main attracting factor
non-Shi’ite visitors from the GCC who
diverse tourism attributes.
until now.
travel to northern Iran as a summer
The largest numbers of visitors are
During the summer, there are also
escape, along with a significant num-
Iran’s main tourism strength lies
Shi’ites coming to Iran for a pilgrim-
ber of visitors from the same coun-
within its history as an ancient civili-
age. Iraq comes top regarding visitor
tries seeking medical treatments in
sation known to the world as Persia,
numbers to Iran. There are also many
Iran, considering the high standards
which is more influential for attract-
Shi’ites coming from the GCC and
and low costs. The government seems
ing visitors from other regions of the
Lebanon for this purpose. In addition,
determined to empower the tourism
world. Its climate diversity is another
there are large numbers of visitors
industry and such a strategy is essen-
factor which can attract tourists from
from Azerbaijan.
tial to this goal.
Managing director, The Intrepid
are Australian and European, and we do
dustry can do nothing but good - as well
Group, James Thornton spoke with
have a few Canadians, Americans, New
as fantastic for travellers. Iran deserves
TTG about Iran’s recent rise in
Zealanders and British visitors travel-
to be high on the list of anyone's ‘places
popularity.
ling there too. Westerners increasingly
to go’ list. It is also becoming a draw
now view Iran as more of a ‘friendly
card for those travellers wishing to re-
Iran is one of our fastest growing des-
destination,’ and consequently more
ally get off the beaten track.
tinations. We’ve seen numbers to Iran
and more travellers are heading to
increase by almost 300 per cent in the
Tehran to discover for themselves the
a huge array of historical attractions,
past two years, and have had to add
delights of Shiraz, Esfahan, Yazd and
and tourist numbers are beginning to
new departure dates.
Kashan. This is both fantastic for the
increase as the country emerges from a
country - as a boost to the tourism in-
long period in the tourism wilderness.
The majority of our travellers to Iran
gles of Iran, called Shomal.
Like Egypt and Turkey, Iran boasts
July 2014
ttgmena.com
19
ON LOCATION INDIAN OCEAN lessed with an undeniable natural appeal for the traveller in search of a compelling sun, sand and sea proposition, the Indian Ocean’s photogenic destinations have long been synonymous with barefoot luxury. However, while the region’s sundrenched archipelagos of white sandy beaches offset by rare aquatic ecosystems, continue to captivate the honeymoon market, industry stakeholders are diversifying to generate an additional loyal clientele of families, spa seekers and adventurers. “To enjoy the stunning white beaches, crystal clear waters and breathtaking sceneries, every yearmore than a million visitors from all over the world spend their holidays in the Maldives. The Maldives offer more than just a beach holiday. Special inter-
BLISSFUL AMBITION In pursuit of the wellness, adventure and family markets, Indian Ocean tourism experts are charting new voyages of discovery. Naomi Leach explores its continued appeal
est niche segments such as adventure, wellness and cultural tourism are also part of the diversified tourism product,” explained managing director, Maldives Marketing and PR Corporation, Abdulla Ziyath to TTG. Similarly regional manager – Middle East, Seychelles Tourism Office, Ahmed Fathallah told TTG that variety is also one of the Seychelles’ strongest natural attributes. He commented: “Our 115 islands, many of which continue to slumber in a pristine state are ideal stepping stones to a world of adventures as thrilling as they are diverse: diving and snorkelling; sailing and cruising; deep sea and fly-fishing; golf, trekking and island-hopping. Increasingly, the unique Seychellois culture is playing a role in attracting tourists.” Fathallah continued: “Leisure marine activities in this region of the world such as sailing and cruising, fishing and diving and snorkelling provide the traveller with the chance of savouring unique, authentic experiences which are still wonderfully natural and unprocessed while the ever-expanding accommodation base offers wider and wider accommodation options to attract the repeat visitor.” Vanilla Islands will give an advantage
Iru Fushi, Haydee Cruz told TTG that
below 20 degrees at night. This climate
the Indian Ocean’s offerings and to jointly market
to the Maldives as well as in joint mar-
the resort had witnessed a 40 per cent
is perfect for enjoying the various
the region, the Maldives, Seychelles, Madagascar,
keting efforts and to more effectively
increase in travellers from the GCC and
island activities, such as quad biking
Mauritius, Comoros, Mayotte and La Reunion are
target regions such as MENA.”
is anticipating welcoming more in the
through the sugar cane fields, ziplining,
coming months.
or boat trips out into the expansive la-
In a bid to collaboratively broaden perceptions of
affiliated as members of the Vanilla Islands. Furthermore, the Indian Ocean Vanilla Islands Regional Organization was endorsed by Secretary General,
Several industry professionals in the
WELCOME PRIVACY
goon for snorkelling or fishing.”
Maldives also illuminated to TTG that
This accessibility coupled with the
UNWTO, Taleb Rifai, at the end of 2013, who vowed
Boasting a cultural resonance and di-
the one-island-one-resort policy of the
possibility of new experiences on each
to work together with the Vanilla Islands to promote
rect short haul flights from MENA, the
country affords visitors even more
visit is enabling the industry to secure
the new organisation within the international tour-
Indian Ocean is a highly attractive des-
exclusivity and heightens the levels of
repeat business as Cruz divulged: “We
ism community and encourage the relationship
tination for travellers from the region.
personalisation which may appeal to
see a tremendous amount of loyalty
the MENA market.
from our guests and have a very high
between the Vanilla Islands and other regions across the world.
“North African and Arabic culture occurs naturally in Mauritius and is
Describing the draw of the Indian
return guest ratio across the Group’s
cherished here. Privacy is part of our
Ocean for MENA travellers, regional
resorts. Especially for the traveller
Island experience continues to be marketed by the
offering too. Our Senior Suites and Vil-
vice president and general manager,
from the MENA region, the Maldives
various constituent countries and also via the Vanilla
las ensure a high degree of privacy,”
Four Seasons Resort Mauritius at Ana-
offers the perfect short-haul tropical
Islands’ initiative which aspires to market the is-
revealed director, sales and marketing,
hita, Todd Cilano highlighted to TTG:
getaway, making it ideal for frequent
lands of the south western Indian Ocean as a region
Outrigger Mauritius Resort and Spa,
“With twice daily flights available from
return trips.”
worthy of being visited by the discerning traveller.
Frederick Chelin to TTG. Indeed, also
Dubai, the accessibility of Mauritius
These initiatives have come about as part of a per-
with an emphasis on privacy and exclu-
is a strong draw for MENA travellers,
arrivals from the Middle East (January-
ception that ‘no island can be an island unto itself’
sivity, The Sun Siyam Iru Fushi in the
particularly during the intense heat of
March 2014), which is a growth of 24.2
and that collaboration where there was once rivalry
Maldives provides dedicated seaplane
the summer months in the Middle East,
per cent compared to the same period
will open the door to mutual advancement in the
arrival, pavilions for large families and
as Mauritius is then enjoying a cooler
in 2013, according to Maldives Market-
tourism arena.”
special packages for Eid Al Fitr. Director
climate that averages at approximately
ing and PR Corporation. During this
of sales and marketing, The Sun Siyam
25 degrees during the day and just
first quarter, the highest number of
Fathallah noted: “The value of an Indian Ocean
Concurring, Ziyath said: “Being a part of the
20 July 2014
ttgmena.com
The Maldives has recorded 11,303
ON LOCATION INDIAN OCEAN arrivals were recorded from Saudi Arabia,
Adventure heartland
4,164, followed by Kuwait with 2,206, Ziyath revealed. While the Middle East currently shares 2.4 per cent of total tourist arrivals to the country, Maldives Marketing
Managing director, TCApr [TCApr is the representative office for Constance Hotels in the GCC], Ahmed Solimnan.
and PR Corporation is actively working to raise this figure further with digital and social media campaigns.
A FamiLY AFFAIR
The Indian Ocean boasts some of
Despite gratifying the honeymoon market,
the best underwater dive spots in the world,
the Indian Ocean is also capturing MENA
giving divers the chance to discover an
family markets with a number of focused
underwater paradise. The waters around
offerings.
some of the Constance Hotels and Resorts,
Area director of marketing communica-
for example Constance Moofushi in the
tions, Minor Hotel Group, Elizabeth Smailes
Maldives, are on the migration route of
told TTG: “Growing numbers of families
mantas, whale sharks, dolphins and sea
are enjoying the Maldives for a short break
eagles – ensuring there is always a rare treat
from the Middle East. Our resorts includ-
waiting to be discovered.
ing Anantara Kihavah Villas and Anantara Dhigu have therefore developed family celebrations and weekend breaks from the Middle East.“ With this in mind, chief operating officer, JA Resorts & Hotels, David Thomson noted:
Tranquil pursuits
“At JA Manafaru in the Maldives, the prop-
n array of world class, innovative
ment influences from Thailand, Indonesia
ated the LUX* Me Healthy experience,
erty caters for families with over 84 beach
spa experiences are available
and India, spa seekers in the region can
combining exercise, nutrition and spa
in abundance across the Indian
expect a holistic and tailored approach.
programmes to help interested guests
and water villas, a spa and beauty complex, water sports and PADI dive centre, and ex-
Ocean’s islands. “What better place than
tensive children’s entertainment area.”
a secluded island in the midst of the
Infusing Chinese medicine into their treatments, LUX* Resorts has cre-
achieve a healthy mind and body. Within the personalised pampering sessions
Indian Ocean with plenty of space for
a takeaway treatment is also recom-
sive programme in its kids’ club, Play, to
privacy to enjoy the beauty of nature and
mended to continue the process at home.
engage children from the age of three
bathe in the pure bliss of the warm wa-
Likewise, LUX* Resorts offers an exten-
to 12 years old. “A lot of what goes on helps to introduce
ters of the sparkling turquoise lagoon,” enthused cluster marketing and PR
youngsters to the island’s nature and cul-
manager, Coco Collection Resorts: Ho-
ture. Special activities include Indian and
tels: Retreats, Tina Dotzauer noting that
Creole fashion shows with parents, cooking
treatments at Coco Bodu Hithi’s spa are
lessons, flower arranging and face paint-
conducted with a view through a glass
ing. Our team members also make sure the
plate to the marine life below. With treat-
What better place than a secluded island in the midst of the Indian Ocean.
Total immersion of the senses is promoted in the region’s spa offerings with The Oberoi, Mauritius introducing guests to the ‘Touching the Senses’ programme. Director of sales, The Oberoi, Mauritius, Tiziana Antuofermo told TTG: “Complimentary activities are offered such as group yoga or Thai Chi classes.”
children burn plenty of energy with beach games, treasure hunts, dance parties and even fishing expeditions.” Additionally a teenagers’ club has been devised to keep all family members entertained. Meanwhile, Centara Grand Island Resort
EVOKING NATURAL CHARMS
& Spa provides family equipped water vil-
ration, local crafts, culinary activities and
Outlining the country’s sustainability credentials, managing director, Maldives Marketing and PR Corporation, Abdulla Ziyath told TTG that these measures are key to its continued appeal
scavenger hunts to engage children with
"The unique natural setting of the islands and the development of
their holiday location as well as to interact
the products with strict environmental regulations ensure a sus-
with other children from all over the world.
tainable approach to tourism development in the Maldives.
las plus kids’ and teens’ clubs. Additionally Constance Hotels and Resorts boasts a kids’ club which leads trips of island explo-
Dusit Thani Maldives also has a spectrum
The one-island-one-resort concept is a unique feature to the
of special packages for family getaways.
Maldives with the mandatory environmental impact assessment before development as well as the building structures not allowed
By effectively and collaboratively show-
to be built above the tallest palm tree and only 30 per cent of the
casing its multi-faceted, spectrum of
island developed, are some of the measures that reinforce a sus-
strengths the Indian Ocean looks set to
tainable form of development.
maintain its alluring status. For the MENA
Service quality and delivery of a wholesome experience to the
traveller particularly, industry stakehold-
visitors which are practiced within a sustainable framework en-
ers are working hard to ensure repeat
sure the sustenance of clients and a high percentage of repeat
business.
visitors to the destination every year.”
July 2014
ttgmena.com
21
ANALYSIS WEDDINGS & HONEYMOONS
A harmonious balance
Naomi Leach highlights the complementary international and regional trends which have placed MENA at the heart of the weddings and honeymoons industry
ather than just capturing the imagination and
destinations provide. Developments in flight transfers and
of trip. They can simply drive/fly in a short time, so they
revenue of domestic markets, the weddings and
airlines are making it an increasingly popular choice for the
can spend more time enjoying the facilities offered at the
honeymoons segment across the region is fertile
UK and the US audience.
destination.”
ground, ripe with lucrative opportunities for
“Morocco, Jordan and Oman are all popular MENA
“Zighy Bay is a destination. We present nature at their
enticing both MENA and international parties to immerse
destinations for our honeymooners looking for more intrepid
doorstep, something that they don’t find on a daily basis.
themselves in the unadulterated luxury and excellence in
discoveries. Experiences they tend to book most frequently
Privacy is everything and we keep the guests’ privacy at
service, which characterises the Middle East and North
are remote Bedouin experiences, for example in Wadi Rum
a maximum level. The resort is designed in such a way
Africa’s travel industry. Capitalising on the increased
or Wahabi Sands in Oman. Then, the more luxurious desert
including that every villa is equipped with its own pool while
connectivity of the region, a number of industry stakeholders
campaign options in Morocco such as Scarabeo Camp, in the
sometimes, in certain villa categories, the beach lies in front
revealed to TTG that they have been reaping the benefits
Agafay Desert. However, as a bespoke travel company, it’s all
of them. It is romantic in nature,” Zarosch continued.
of the trend for multi-destination or twin-destination
about fitting the right experience with the right couple – no
honeymoons, by pairing a MENA component with a
two honeymoon trips are ever the same," he said.
traditional honeymoon destination in their promotions.
Marchant also cited the rise of the combination
Also playing to its strengths of offering an easily accessible, yet secluded paradise, general manager, Rixos Bab Al Bahr, Haytham Omar told TTG: “The resort enjoys a
Innovation to accommodate this growing interest in
honeymoons as an opportunity for international newlyweds
magnificent location, situated on the scenic Al Marjan Island,
the region for honeymoons, is reinvigorating the already
to take their first steps into a MENA destination. He stated:
easily accessible from Dubai International Airport. This is
successful wedding segment, according to industry experts.
“In terms of trends this year, we are seeing an increase in
a big advantage because you don’t get caught up in the
couples looking to take longer honeymoons or ‘mega-moons’.
mundane aspects of busy city life, yet everything is within
Pioneering steps
Choosing to take a two– to three–week or longer honeymoon,
easy reach.”
While traditional tropical island honeymoon hotspots
combining several destinations, ensures couples really get a
continue to lure newlyweds to their shores, the MENA region
chance to switch off and settle into married life. An example
important feeder markets for the resort, on a broader
is growing in prominence as the top choice for both inter-
of these types of extended honeymoons is an Oman and the
international scale, CIS countries, large parts of Europe
regional and international travel.
Maldives combination honeymoon; on a multi-stop trip you
and the UK are significant feeder markets. Omar revealed
get to experience a whole region instead of just one country.”
that newer markets in Europe and Asia are also steadily
Speaking exclusively to TTG, from the high-end UK–based
While the MENA region continues to be one of the most
With Oman proving its credentials as a honeymoon
growing. He explained: “Our concept of ‘all inclusive’ comes
Tom Marchant outlined the pique in interest in MENA as a
heartland, general manager, Six Senses Zighy Bay, Axel
into play to attract the honeymooners within MENA as well
dominant trend.
Zarosch explained: “Top producers are coming from outside
as international markets. The concept makes planning a
MENA but we see the rapid growth from the GCC market.
honeymoon trip very convenient, while guests also enjoy
experiential travel company, co-founder, Black Tomato,
“Our clients are looking for more remote destinations for their honeymoons that offer a high standard of luxury, but also some adventurous experiences that the Middle Eastern
“The honeymooner market is rapidly growing for them to explore a distinctive destination, out of a mainstream type
22 July 2014
ttgmena.com
the luxury of a comfortable stay with unrestricted dining and facility access.”
...continues on page 24
23 July 2014
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ANALYSIS WEDDINGS & HONEYMOONS Once-in-a-lifetime experiences
flight away, the programme provides a personal VIP service
Despite the region blossoming as a honeymoon hotspot,
assistant is assigned to each couple to ensure a seamless
the natural attributes of the Indian Ocean along with the
airport experience. Honeymooners are provided with a VIP
tian market, director of marketing, Sofitel Legend
glamour of Europe continue to prove irresistible vacation
Premium Terminal with a VIPWing or private suite if
Old Cataract Aswan, Sofitel Winter Palace Luxor, Sofitel
locations for MENA newlyweds.
they wish.
Cecil Alexandria, Pavillon Winter Luxor, Lamia Assem out-
activities before and after the wedding. Likewise targeting couples from the GCC and local Egyp-
lined Sofitel’s dual appeal for wedding celebrations
“The Maldives is a coveted destination for travellers from all corners of the world. The fact that it’s hugely popular
Blended celebrations
for destination wedding blessings and honeymoons is a
Another dominant trend which has taken root in MENA, is
testament to that,” commented director of sales and mar-
for couples to host a destination wedding at a venue and
clientele who are searching for royalty, privacy, nature,
keting, The Sun Siyam Iru Fushi, Haydee Cruz to TTG. While
then to extend their stay at a property. In this way, they can
luxury and a very high standard quality profile in terms of
director of sales, Maldives, Centara Hotels & Resorts, Jamie
celebrate and embark upon married life in one seamless
hospitality, food and beverage, as well as a very special top
Crisp declared to TTG that the Maldives is the ‘honeymoon
journey. With this in mind, personalisation becomes a fun-
VIP treatment.
destination of the world’.
damental component in any provider’s offering.
Indeed extending its MENA footprint to also encompass the Indian Ocean, chief operating officer, JA Resorts & Ho-
and honeymoons. Assem asserted to TTG: “Our properties have unique
“A Classic Palace Wedding is a very exciting old style
Noting that it is paramount to respond to each couples’
wedding ceremony that everybody is aiming for as well as
distinct needs, general manager, Jumeirah Messilah Beach
a calm, sunny atmosphere with real nature surrounding it and overlooking the river Nile is everyone’s dream.”
tels, David Thomson revealed to TTG how the honeymoon
Resort & Spa, Hakan Petek told TTG: “We understand that
market drives traffic from MENA to the group’s new re-
last-minute changes sometimes happen and offer flexibility
sorts. Thomson acknowledged: “MENA guests prefer luxury
and responsiveness to provide assistance through the plan-
wedding and honeymoon packages across the brand’s
stays and usually select an unrivalled choice of accommo-
ning, execution and post-wedding stages.
portfolio: “We promoted to wedding couples at Sofitel Cairo
dation and activities in exotic destinations. The Enchanted
He added: “The hotel has more than enough space to ac-
Assem also noted the success of combining the hotels’
El Gezirah and Maadi, featuring honeymoon packages in all
Island Resort in the Seychelles is targeted at couples and
commodate a large number of guests. As the perfect desti-
our hotels: in Alexandria, Taba, Luxor and Aswan, in addi-
honeymooners looking for a romantic, secluded escape.”
nation and getaway for couples, its wide range of facilities
tion to a wedding package in Sofitel El Gezirah with an op-
provides numerous dining options, relaxation and rejuvena-
tion to have their honeymoon at any of the four properties
sivity are at the heart of their offering, Munich Airport and
tion at the Talise Spa, plus leisure activities that make the
and it was very successful with a very good revenue.”
Munich Tourist Office have collaborated to create a special
couple’s post-wedding stay unforgettable.”
Across the waters, also ensuring that privacy and exclu-
Weddings and Honeymoon programme in cooperation with
During its first year of operations, Jumeirah Messilah
Exclusivity and bespoke services remain the hallmarks
Al Rais Tours & Holidays, to target Gulf markets. Promot-
Beach Resort & Spa’s main markets have been Kuwait
of a Middle Eastern wedding and honeymoon experience
ing Munich as a cosmopolitan option for those wishing to
along with the Gulf, providing a variety of categories of
and it is these strengths which are pushing the region
escape the Arabian summer heat just five to six hours'
rooms for wedding invitees with a host of organised
into the international spotlight.
24 July 2014
ttgmena.com
SPOTLIGHT AFRICA
EMBRACING THE WILD
“Cheli & Peacock’s owners, Stefano and Liz Cheli, both started as professional guides in Kenya and feel passionate about sharing the country’s incredible diversity of landscapes and wildlife. From the outset, they wanted their clients, their clients’ children and even grandchildren, to experience real authentic safaris, and to do so it is vital to protect Kenya’s fragile ecosystems,” Mut enthused. “This basically meant extending the protection zones for wildlife and conserving the areas surrounding national parks and reserves by working closely with local communities and creating private sector and community conservancies,” she elaborated. Another crucial member of the African hospitality sector engaging in sustainability is Princesse Bora Lodge and Spa, Madagascar, whose director of marketing and media, Claire Aucouturier, explained the property’s ethics which are behind its dedication towards the use of sustainable elements as well as the support of its local community. “The construction was all done with local materials and employees come from neighbouring villages and have been trained by the Lodge for professional quality of service. Waste is 100 per cent managed by the Lodge which ultimately becomes compost, is recycled or cremated,” Aucouturier exclusively explained to TTG. In tandem with these moves towards a better future, Kenya’s Msambweni House & Private Villas is yet another environmentallyaware property continuously endeavouring to take small steps to-
Seeking innovative ways to blend tourism with sustainability, Africa's travel industries are ambitiously rising to the challenge and enriching their tourism products
wards minimising its impact on the globe, as its reservations manager, Emma Karani highlighted to TTG. “We practice sustainable tourism and contribute positively to local communities, source local produce, products and services and promote excursions and attractions to keep local culture as well as traditions alive.”
Cultural journey As some of the continent’s tourism professionals work tirelessly to implement sustainable policies and strategies, in line with this they have also created a variety of unique experiences for Africa's annual
frica has long been known as a land offering a most distinct and diverse experience to all who
influx of visitors.
visit. Its sheer vastness, natural abundance and wildlife which can only be relished in this part
Msambweni House & Private Villas is unveiling Africa’s local cul-
of the world, affords it the opportunity to showcase this, with each country featuring unique,
ture, heritage and nature to its guests through the provision boat
one-of-a-kind attributes.
rides through mangroves combined with a bike ride, to name a few.
The significance of not only each of its country's tourism industries but also the paramount role
Also in Kenya, visitors can make the most of Top Africa Safaris’
responsible and sustainable tourism plays was highlighted during this year’s inaugural WTM Africa.
adventurous itineraries which, as Ikavi informed TTG, include Sagala
This exhibition brought the topic to the forefront through the WTM Africa Responsible Tourism
Camping Safaris; Ngangao Forest Tour; and much more.
Programme, which offered a number of educational sessions, but also through its support of
Towards the west of the continent, Nigeria’s capital, Lagos, can
selected charities and initiatives.
be enjoyed through InterContinental Lagos’ packaged tour of the
As such tourism entities across the African continent revealed to TTG how they are bolstering their destination's unrivalled nature but also ensuring that their distinct USP's are preserved and promoted. On a positive note, certain African nations, such as Namibia, devote much of their land to the conservation of the continent’s incomparable backdrop as a tribute to the scenery and all the wonders that dwell within it. “Namibia’s success in tourism is based on the fact that we have allocated half of the
city, which takes guest on a journey through the evolution of the destination, combined with a visit to Idu Mota local market featuring authentic Nigerian paintings and artefacts, according to director of sales and marketing, InterContinental Lagos, Krishna Kumar. Travelling further south, Africa enthusiasts can enjoy what Tam-
country’s territory to the conservation of animals and flora,” confirmed manager, regional and domestic
brescu described as Namibia’s spectacular landscapes and what is
operations and marketing, Namibia Tourism, Nicolae Tambrescu to TTG.
considered to be the world’s highest sand dunes. “Discover the four
Consequently, sustaining the organic beauty which Africa has been blessed with, in a bid to maintain and ultimately increase the flow of incoming tourism, is undeniably a strenuous task which the region is faced with year-on-year.
deserts of the south, displaying a variety of ecological systems and life forms,” he exclusively told TTG. In addition, the shores of Bazaruto Island, Mozambique, await visitors who wish to experience, as marketing manager – South Africa, Anantara Bazaruto Island Resort & Spa, Michele Abraham illustrated,
Green practises
its incredible beauty by opting for a swim with dolphins en route via
“Sustainability is really paramount in all businesses, not only in Africa, but in the entire world considering the economic meltdown that has taken place in many countries,” managing director, Top Africa Safaris, Jospeh Ikavi shared exclusively with TTG.
boat to the coastal town of Vilanculos. Just off the south east coast of Africa and filled with many endemic species of plants and animals, as Aucouturier asserted, is Île
“Tourism offers immense impetus in the growth of other sectors of our economic industry such as agriculture, and particularly those which produce products of human day-to-day activities and so on, which, in
Sainte Marie (Sainte Marie Island), Madagascar, where a range of excursions take guests on a discovery of the destination’s wildlife.
turn, citizens work for to acquire their daily needs income,” he explained. These opinions resound and confirm the founding and leading principles upon which key African travel
Brimming with a plethora of experiences to be had, the African
and tourism companies, such as Cheli & Peacock, were born, as its marketing manager, Julia Mut ex-
continent has successfully begun to infuse the world of hospital-
pressed to TTG.
ity with that of conservation.
July 2014
ttgmena.com
25
SPOTLIGHT AFRICA
BOOSTING AIR LINKS Ethiopian Airlines is now offering four daily services to Nairobi on board the latest B737800 New Generation with Sky Interior. Having commenced operations to the Kenyan capital city recently, Ethiopian Airlines’ increased services to Nairobi from two to four daily flights falls in line with the carrier’s aim to enable greater
ENHANCING SUDAN'S HOSPITALITY SECTOR
investment, trade and business between the two countries, by availing essential air connectivity, according to group CEO, Ethiopian Airlines, Tewolde Gebremariam. “Nairobi holds a special historical
Hospitality Manage-
Africa’ strategy, as CEO,
and build on our strategic
significance for Ethiopian Airlines. We
ment Holdings (HMH) has
HMH, Laurent Voivenel
cooperation.”
have been flying to the city since 1947,
deepened its presence in
explained: “With three
north Sudan even further,
hotels in operation and two
introduced several new
airline. Nowadays, Ethiopia and Kenya are
with two hotels set to open
under development, we
initiatives including the
registering fast economic growth and are
in the country this year,
are strongly positioned in
brand revitalisation of Coral
strengthening their economic cooperation
namely EWA Port Sudan
Sudan and well-placed to
Hotels & Resorts and exten-
with increased trade ties and infrastructure
Hotel & Apartments and
contribute to the growth
sive technology upgrade
connections,” he explained.
EWA Khartoum Hotel &
of the local hospitality and
including new e-commerce
Apartments.
tourism industry.
friendly, multi-lingual web-
Earlier this year, HMH
“We have got a strong
sites, all necessary modi-
currently operating under
portfolio of brands and are
fications set to thrust the
HMH’s Africa portfolio,
in intensive discussions with
hotel brand forward and
these launches fall in line
Sudanese Kuwaiti Hotels
leverage it for competitive
with the hotel group’s ‘Go
Company to consolidate
advantage.
With five properties
almost since the establishment of the
SEIZING AFRICA’S TOURISM POTENTIAL NWTO African Members States
and Air Connectivity in Africa’, brought
recently gathered on the occasion
to the surface the ways in which existing
of the 56 Meeting of the UNWTO
barriers can be overcome in a bid to
th
The MENA market is famous for its high spending clients. We give personalised services to all our clientele and we also have special guides who are fluent in Arabic for easier communication especially for guests from the Middle East. We also put more emphasis on market strategies where we arrange door-to-door meetings with travel agents especially in Qatar, UAE, Saudi Arabia and Lebanon. The increase in air links between Africa and the Middle East is also making it easier for tourists to have direct flights which will promote tourism in both regions. Group CEO, Pride Group, Hasnain Noorani
ESTABLISHING ITS COMMITMENT
Commission for Africa, to discuss the need
advance Africa’s tourism, including
to implement better coordination between
travel facilitation, air connectivity and
tourism and air transport policies, in a bid
infrastructure development.
to ultimately deliver on growth and devel-
Secretary-general, UNWTO, Taleb Rifai commented: “Tourism accounts for seven
opment across the continent. According to a statement released by
per cent of all exports in Africa and 58 per
UNWTO, international tourist arrivals to
cent of its service exports and is one of the
Africa have repeatedly outgrown results in
most important sectors for the economies
other regions over the last decade, which
of the continent.
may, in turn, see these figures rise from the
“Yet, to fully realise the potential tourism
current 56 million to 134 million by 2030.
has in promoting growth and development
Thus, in line with these strong figures,
in Africa, it is imperative to work towards a
the participants at the meeting, which
better alignment of tourism and air trans-
ran in tandem with a seminar on ‘Tourism
port policies in the region.”
Haven of relaxation
Kenya Airways has introduced a four-times-
every African capital by 2016. We are already
a-week direct service between its hub at
a premier African airline boasting one of
Anantara Bazaruto Island
from Bazaruto Island’s
a couple’s executive suite
Jomo Kenyatta International Airport (JKIA),
the largest networks of destinations in the
Resort & Spa has intro-
sand dunes, which is com-
will be added to the spa
Nairobi, and Nnamdi Azikiwe International
continent,” he added.
duced new indigenous spa
pressed in a soft cloth to
offerings.
treatments for its guests.
massage the back.
Airport, Abuja in Nigeria. According to CEO, Kenya Airways, Titus
As marketing manager
Naikuni, this move demonstrates the airline’s commitment towards supporting the continent’s development by facilitating intra-African trade, tourism and interactions between different regions. “This is in line with our long–term growth
We aim to fly to every African capital by 2016.
strategy, through which we aim to fly to
26 July 2014
“In addition, there will
“Here, guests will be treated to a private mas-
– South Africa, Anantara
be six new massage treat-
sage, hammam and a meal
Bazaruto Island Resort &
ments including a Thai
in the exclusivity of the
Spa, Michele Abraham, ex-
Yoga massage, as well as a
hydro pool area, along
plained exclusively to TTG,
specialised facial for men,”
with our fabulous bridal
one of the new therapies
she continued, adding that
discount offer,” Abraham
incorporates sand, hailing
over the next few months,
concluded.
ttgmena.com
AWARENESS MACAU
RIPPLES OF INNOVATION Macau’s tourism industry has been conjuring new attractions to enhance the family-friendly status of this world-class entertainment hub. Panayiotis Markides discovers how this is being achieved
ituated south of Guangzhou, in South East China,
Highlighting how the city is capable of more growth, he
Middle Eastern aspirations
Macau has been popularised as an entertain-
told TTG that in the first two months of 2014, visitor arriv-
With such a high concentration of entertainment possibili-
ment hub of Asia, and shows no signs of slowing
als had already reached 5,064,169 marking an eight per
ties in Macau, this fast-paced destination is now casting
down. Macau Government Tourism Organisa-
cent year-on-year increase, making the special administra-
its eye on the MENA market, as demonstrated by MGTO’s
tive region appealing for tourism investors.
presence at this year’s Arabian Travel Market. The tour-
tion’s (MGTO) statistics for January to December 2013 revealed 29.3 million tourists arrived in the city, a 4.4 per
With major boosts to the destination’s hospitality indus-
ism body commented that visitor arrivals from the Middle
cent rise year-on-year, demonstrating that Macau’s enter-
try, TTG sought to find out how the tourism bodies will be
East to Macau have been increasing fast for the last few
tainment offerings are still drawing visitors in. With length
capitalising on this and what further steps will be taken.
years; in 2013 Macau welcomed close to 15,000 visitors
of stay for overnight visitors averaging at 1.9, Macau
from the region, representing more than five per cent
clearly caters to its guests in a specialised manner, target-
Family magic
growth year-on-year, while for the first quarter of 2014
ing visitors for its leisure offerings as well as for MICE.
Built to resemble the famous Las Vegas strip, the Cotai
arrivals from the region already increased by eight per
Already a major player, Macau is enhancing the city’s
Strip resort boasts a variety of recreational activities for
cent year-on-year.
offer with plans for new properties on the peninsula. Sen-
visitors, however now there is a focus on promoting the
ior vice president, Sands China, Olaf Gueldner, spoke exclu-
destination as family-friendly. This has been supported by
Strip, Julius Santos also elaborated on the property’s own
sively to TTG to announce The Parisian Macao.
the fact that the strip has announced a partnership with
interest in the MENA market.
“The Parisian Macao, our newest integrated resort, is ex-
film production company DreamWorks.
Director of marketing, Four Seasons Hotel Macao, Cotai
He said: “The Middle East market has always been an important feeder destination for The Four Seasons Hotel
pected to be completed in late 2015, and will bring a brand
General manager, Conrad Macao, Cotai Central and Holi-
new themed experience to our guests and visitors. Around
day Inn Macao Cotai Central, Bede Barry explained to TTG:
Macao. As part of a global chain with properties in the
the same time, a St. Regis hotel and mixed use tower is ex-
“This first-of-its-kind attraction was a milestone develop-
Middle East, we have had numerous visitors from that
pected to be ready at Sands Cotai Central,” Gueldner said.
ment for family-friendly entertainment in Macao, and has
part of the world.”
Also general manager, Crowne Plaza Macau, Dominique Berhouet informed TTG how the company aims to enhance its portfolio of two properties – the four star Holiday Inn
brought some of the most popular DreamWorks characters from Shrek, Kung Fu Panda, and Madagascar. "Marketing events including Venetian Carnevale, Winter
Referring to how they reach out to this market, Santos explained that the property’s Middle East Worldwide Sales Office is a key component for them to be able to
Cotai and Holiday Inn Macao Cotai Central with the open-
at Cotai Strip, and the Cotai Jazz & Blues Festival are all
penetrate the MENA market. Looking to further augment
ing of its upscale brand, Crowne Plaza, in Q4 of 2014.
examples of our support of MGTO’s plans to create a top
relations in the region, he said: “We will continue to ex-
leisure destination.”
pand our reach through agent familiarisation visits from
Targeting local and inbound MICE, corporate and leisure business, Berhouet said: “The hotel is designed to cater
He also noted that concerts taking place featuring world-
this market.” According to Santos, Four Seasons Hotel Macau’s key
both to leisure and business travellers with 200 rooms and
class performers, including the Rolling Stones and Alicia
integrated hotel facilities, including an indoor swimming
Keys. Gueldner further commented on the destination’s
feeder markets in the Middle East are currently Dubai,
pool, business centre and club lounge.”
sporting events from boxing, MMA, basketball and tennis.
Abu Dhabi and Saudi Arabia.
Berhouet further explained the motives behind opening
In addition to this, shopping enthusiasts can delve into
a Crown Plaza in Macau. He said: “It is famous worldwide
the world of duty-free shopping, as Gueldner remarked
Small yet mighty, Macau has set its sights on becoming
for its beautiful hotels along with welcoming leisurely
that Shoppes at Cotai Central is planning on adding even
a world-class leisure hub, with entertainment appealing
environment.”
more retail options with its latest phase.
to a range of visitors.
28 July 2014
ttgmena.com
PEOPLE ON THE MOVE
joined the Corp Amman Hotel as general manager, where he will be responsible for building on the success of its first year in the Jordanian capital. An Australian national and his career in hospitality with Hilton in Australia as the chain’s first management trainee, later spending 10 years working at its hotels in Sydney and Melbourne, among others.
TTG MENA
Corp Amman Hotel
Veteran hotelier, Erik Huyer, has
TTG MENA has welcomed Emily Millett back to its team as communications specialist for its flagship event, Middle East Luxury Travel Show (MELTS). She will be responsible for heading up all communications aspects of the events division, and assisting with the recruitment of MELTS 2015 luxury buyers. Millett previously worked at TTG MENA (Publishing) for three years as a journalist prior to becoming editor.
30 July 2014
Kerzner International
Communications specialist
General manager
Dutch by heritage, Huyer began
BRETT ARMITAGE
Emily Millett
Senior vice president, international sales AND marketing – Europe, CIS, Americas, GCC and Africa
Kerzner International recently announced that senior vice president, international sales and marketing, Brett Armitage has assumed responsibility for the expanded territories of Europe, Middle East, Africa, CIS and The Americas. In his newly enhanced position, Armitage is responsible for the strategic direction, deployment and productivity in these markets.
ttgmena.com
Deepak Dahiya
The Ajman Palace Hotel & Resort
Erik Huyer
Director of sales AND marketing Deepak Dahiya has been appointed as director of sales and marketing at The Ajman Palace Hotel & Resort, which is managed by Hospitality Management Holdings. He is tasked with driving new business into the property. Dahiya joins The Ajman Palace Hotel & Resort from the Dubai Marine Beach Resort & Spa, where he held the position of director of sales and marketing.
TATOS
SPECIAL AGENT...
“At Oliver’s Travels, we recently launched a new product especially for the Cannes Film Festival that included the hire of $1.6 million worth of diamonds. Our new package provided the opportunity to strut like a star by wearing diamonds and jewellery previously worn by the likes of Lily Allen and Kelly Brook.” Commenting on upcoming trends, Bell noted: “There is certainly an increasing trend towards holidays that offer something different or unique
Co-founder, Oliver’s Travels, Oliver Bell outlined the company’s most recent news
and this is why we have been focusing our portfolio on ‘out of the ordinary’ properties. “Why stay in a cottage when a lighthouse or chateau is available at the same price?” He concluded: "France remains our top destination. The Caribbean has taken a major hammering from the economic downturn; hopefully the recent economic optimism will mean people feel more confident splashing the cash a bit more on their holidays.”
What's trending this month... Educating travel trade professionals
A well-earned rest
Rail Europe has teamed up with Switzerland Tourism and the Swiss Travel System to present a unique programme designed to support travel agents in increasing their business and enriching their knowledge about Swiss destinations. The Swiss Pass SuperStar Program will run until October 31, 2014.
July 2014
ttgmena.com
Dusit International has announced a special offer for members of the travel industry looking for some relaxation, granting them a hefty discount on a stay in Mudhdhoo Island the Maldives; Bangkok, Thailand; or Abu Dhabi, the UAE. Professionals need only visit the Dusit International website to search for the best deals. Valid airline, hotel or travel agent employee identification must be presented upon check-in.
31
PICTURE PERFECT JA Resorts & Hotels Three senior managers of JA Resorts & Hotels shave their heads as part
Etihad Airways Manchester City FC players, fresh from winning the 2013/14
of a fundraising campaign, during ATM, for the All As One UK charity, in support of an orphanage in Sierra Leone.
Barclays Premier League title, arrive at Abu Dhabi international airport.
AKOYA by DAMAC Donald and Ivanka Trump arrive in Dubai to check in on the progress at AKOYA by DAMAC, following a collaboration with DAMAC Properties.
Crowne Plaza Jordan Dead Sea Resort & Spa HRH Crown Prince Hussein attends the closing ceremony of the nineth Allgau Orient Rally, taking place at Crowne Plaza Jordan Dead Sea Resort & Spa.
A visual tour of recent events in the region
32 July 2014
ttgmena.com
for more news visit: www.ttgmena.com
SOCIAL HUB Our Team General Manager PUBLISHING & sales Tony Fields TFields@ttgmena.com D: +357 24 803001 GENERAL MANAGER eVENTS & COMMUNICATIONS Alexandra North ANorth@ttgmena.com D: +357 24 803071
TTG MENA’S SOCIAL MEDIA HIGHLIGHTS The TTG MENA team has been out and about meeting its travel colleagues across the region. carrying the MELTS baton, general manager, publishing AND sales, Tony Fields was whisked off to Qatar; account manager, Kyri Kyriacou and media reporter, Naomi Leach also revelled in Qatar’s beauty; while account manager, Inna Armeanu visited the lovely Kingdom of Bahrain; and international partner manager, Elaine Hockley enjoyed the culture-fuelled emirate of Ras Al Khaimah.
Tony Fields @TTGTony First meet of the day is @ FSDoha with Julian Crane. Just time for a coffee here before I sit down. #Qatar #meltshow
Media ReporterS Naomi Leach Natalie Hami Panayiotis Markides Stefanie Saghbini DIGITAL CONTENT CREATOR Tatiana Tsierkezou Creative Director TTG MENA Publishing Edward Beales SENIOR Designer Maggie Bdjian
Naomi Leach @TTGNaomi Looking forward to my first night’s stay at the stylish Fraser Suites Doha. #ttgmena
E-Commerce Manager Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-Commerce executive Constantinos Voniatis Account Managers Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Inna Armeanu IArmeanu@ttgmena.com D: +357 24 803013 Kyriacos Kyriacou KKyriacou@ttgmena.com D: +357 24 803014 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 INTERNATIONAL PARTNER MANAGER Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Operations Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003 Chief Financial Officer Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 Accounts Executive Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 Headquarters Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com Thailand Representative Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 Japan Representative Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland TTG Russia TTG Media * For information on these publications, please contact us at: INFO@ttgmena.com
Naomi Leach @TTGNaomi What an enjoyable lunch and update @GrandHyattDoha, Thanks Farah El Alfy. #ttgmena
Inna Armeanu @InnaArmeanu Great lunch, great conversation and a beautiful view today at #novotelaldana resort #bahrain
Kyri Kyriacou @kkyriacou_kyri @StRegisDoha I really want one of these classics, @TTGMENA. Thanks Yves for your warm hospitality!
Elaine Hockley @Elaine_Hockley Had a wonderful stay @ WaldorfRAK thanks to Katie for a wonderful evening and for making my stay extra special.
TOP 5
MOST READ STORIES TTGMENA.COM
What's trending in the MENA world?
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Carlson Rezidor further consolidates Turkey presence Warwick International Hotels adds Hotel UNIC Prague to collection Oman Visitors Portal launched in Italian southern sun abu dhabi officially opens its doors Royal India Wellness 2014 ready to kick off
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ISSUE AUGUST
DESTINATION QATAR UPDATE FRANCE ON LOCATION SOUTH AMERICA FOCUS ON YEMEN AWARENESS SERVICED RESIDENCES ANALYSIS CAR RENTAL
July 2014
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