Middle East & North Africa
AUGUST 2014
Focus on YEMEN
Update FRANCE Cultural finesse to captivate the MENA market
Awareness
SERVICED RESIDENCES Regional trends are shaping this flourishing segment
On Location
SOUTH AMERICA
Showcasing a colourful, touristic diversity
Electrifying ambition Dazzling tourism spectators with sparks of world-class innovation, Qatar’s travel industry is unveiling its multi-faceted tourism potential
Read online
A dedicated industry reveals its unique character
ISSUE 272
CONTENTS > YOUR GUIDE 02
fruitful season s the sizzling summer rumbles on, we
NEWS
have enjoyed the season’s period of quiet reflection which has afforded us
12
DESTINATION QATAR
the opportunity to consolidate the present and plan for the future. With the hypnotic whir of air
18
UPDATE FRANCE
22
ON LOCATION SOUTH AMERICA
conditioning as the soundtrack to our business, we have been productively looking forward to the third quarter of the year and have found out from professionals across the region what their focus and forecasts will be for the remainder of
24 21 26
AWARENESS SERVICED RESIDENCES
the year.
FOCUS ON YEMEN
powerhouse continue to successfully unfold; the
ANALYSIS CAR RENTALS
As such, in our August issue we visited Qatar
A LETTER FROM...
to witness, first-hand, how developments in this popular cultural escape, France, comes under
Here’s to a successful August...
the spotlight; we explore how South America’s tourism industry is responding to increased worldwide interest; and hone in on the authentic
28
PEOPLE ON THE MOVE
charm enticing visitors to Yemen. In this issue, we additionally analyse the flourishing Serviced Residences segment and
29
TATOs
examine the trends dictating the growth of the Car Rentals industry in MENA.
31
SOCIAL HUB
2 August 2014
Now, as an array of exciting announcements
Naomi Leach Media Reporter
come to the fore, we hope you too are in the midst of a fruitful summer season.
TOP STORY
Mega project announced in Dubai Supporting Dubai’s vision to become a
a key driver of our economy and we aim
cultural, tourist and economic hub, the city
to make the UAE an attractive destina-
is due to welcome the Mall of the World, a
tion all year long. This is why we will start
temperature-controlled city developed by
working on providing pleasant, temper-
Dubai Holding, to be situated along Sheikh
ature-controlled environments during
Zayed Road. Spanning an area of 4.4 million m², the project will include a large indoor theme park covered by a glass dome that will be open during the winter months; a 278,709m² shopping mall; a wellness dedicated zone catering to medical tourists; a cultural celebration district; and a wide range of hospitality options suitable for all types of tourists. Upon completion, it is anticipated that the City will become a year-round destina-
The growth in family and retail tourism underpins the need to enhance Dubai΄s tourism infrastructure.
tion, welcoming around 180 million visitors per annum. On announcing the news, President
the summer months. We are confident of
and Prime Minister, UAE and Ruler of
our economy’s strength, optimistic about
Dubai, HH Sheikh Mohammed bin Rashid
our country’s future and we continue to
Al Maktoum said: “The growth in family
broaden our vision.”
and retail tourism underpins the need to
Also planned for the project is 100
enhance Dubai’s tourism infrastructure as
hotels and serviced apartment build-
soon as possible. Our ambitions are higher
ings, contributing 20,000 hotel rooms to
than having seasonal tourism. Tourism is
Dubai’s hospitality sector.
ttgmena.com
NEWS
Firm footing in MENA Accor HotelServices
trict development. The
Youth Company's (UYC)
Middle East is set to op-
hotel is due to open in Q1
president, Mutaz Hassan-
erate the largest economy
of 2016.
ain to develop a new No-
hotel in the Middle East
Partnership launches two brands in Bahrain
With 588 rooms, Hotel
votel on Olaya Street to be completed by 2017.
at the Dubai World Trade
ibis World Trade Centre
Centre District, a new
Dubai is expected to fea-
commercial development
ture three meeting rooms,
Olaya is to have approxi-
in the heart of the emir-
a bar and the ibis WOK &
mately 215 rooms.
ate's business district.
Co. restaurant.
The Novotel Riyadh
The company has also signed a management
Construction of the ibis
Meanwhile, tapping into
Hotel World Trade Centre
the rapidly growing north-
agreement for a new
Dubai is scheduled to be
ern part of Riyadh, Accor
upscale Pullman hotel in
Starwood Hotels & Resorts Worldwide
imity to popular tourist and commercial
completed in the final
HotelServices Middle
Madinah, KSA, with Mun-
and Majid Al Futtaim, recently celebrated
areas such the Manama Souq, King Faisal
quarter of 2015, in line
East's chief operating of-
shaat for Projects & Con-
the opening of The Westin Bahrain City
Corniche and Diplomatic Area. The ho-
with the delivery of the
ficer, Christophe Landais
tracting Co. to be known as the ZamZam Pullman Madinah.
Centre and Le Méridien Bahrain City Cen-
tels are directly linked to City Centre
first phase of the Dubai
has signed a management
tre. Located in the centre of Manama, the
Bahrain, the country’s premier shopping
World Trade Centre Dis-
agreement with United
two hotels mark Starwood’s launch of
and entertainment destination, which is
its Westin and Le Méridien brands in the
home to 350 international branded retail
country, adding 460 rooms to the group’s
outlets, 50 dining outlets, a temperature-
inventory in Bahrain.
controlled water park, a cineplex and a
The two properties are in close prox-
bowling centre.
Extra seasonal flights Gulf Air has launched additional flights to Istanbul and Larnaca with seven weekly flights to both cities, in a bid to meet growing passenger numbers for the upcoming holiday season.
Luxury hotel group debuts in BODRUM
Boasting world-class luxury, Mandarin Oriental, Bodrum is expected to open in the summer of 2014, marking the debut
Intensified efforts to boost Sultanate
of the hotel group in Turkey. Mandarin Oriental, Bodrum, is located
In a bid to bolster Oman’s status as a top
on a 60 hectare waterfront site on the
tourist destination in the GCC, the Oman
northern side of the peninsula, at Cennet
Ministry of Tourism and Air Arabia
Koyu (Paradise Bay).
have announced the launch of three new
The hotel features 109 guest rooms and suites in a contemporary style, taking full advantage of the resort’s vistas.
flights to Muscat from Ras Al Khaimah (RAK), UAE. Director General, Tourism Promo-
All incorporate the group’s guest-cen-
tion Directorate, Ministry of Tourism,
tred technology and entertainment sys-
Oman, Salim Al Maamari said: “These
tems. Each room encompasses its own
new flights from RAK will help boost our
sun-deck, terrace or balcony, many with
campaign to attract tourists specifically
private gardens and infinity-edged pools.
from the UAE. We invite visitors to come
Mandarin Oriental, Bodrum boasts a
to Oman and experience its rich cultural
selection of 10 restaurants and bars, offering innovative cuisine in stylish and
heritage and distinct tourist sites.” Regional manager – UAE, Iran and Iraq,
These new flights from RAK will help boost our campaign to attract tourists specifically from the UAE. Department, Ministry of Tourism, Oman Asma Al Hajri, the Ministry is planning to
Air Arabia, Shalini Rajan added: “The
open new representative offices target-
Leisure facilities include The Spa at
collaboration between the Ministry and
ing other new markets such as the US,
Mandarin Oriental, Bodrum which intro-
Air Arabia is aimed at providing a better
Japan and China. The overseas Tourism
duces the group’s awarding-winning spa
service to passengers who are planning
Representative Offices are currently
concepts. Further facilities include an
to spend their holidays in Oman.”
promoting Oman in 10 major markets
sophisticated settings.
indoor swimming pool and an outdoor
Further looking to enhance its tourism
representing 21 tourism exporting coun-
vitality pool, as well as fitness facilities,
status abroad, according to the Acting
tries, with a focus on promising tourism
including a studio for Pilates and yoga.
Director, Tourism Representative Offices
segments.
4 August 2014
ttgmena.com
NEWS
HOTEL CHECK
Developing relationships in a recent announcement, Alitalia
Radisson Blu Hotel, Kuwait
and Etihad Airways have confirmed that they have agreed the principal terms and conditions of
By Tony Fields
a proposed transaction whereby
aving stayed in the Radisson Blu Hotel, Kuwait in 2006, on arriving at the hotel the first thing that
from the hustle and bustle of city life. And after a swift and attentive check in I was escorted
Etihad Airways will acquire a 49 per cent equity stake in Alitalia.
to my room. On the way, I noticed that following the refit
The carriers will move to finalise
refurbishment, which has brought it back to life whilst
the décor on each floor ranged between warm and cool
the transactional documents,
retaining the old feel of Radisson Blu Hotel Kuwait. Apart
colours, however still retaining a corporate feel.
that will include the agreed upon
struck me were the impressive results of its recent
from the welcome to a refreshed property, it also boasts
For those who get the chance to try its extensive F&B
a convenient location, being just 20 minutes from the air-
offerings it features the Al Hashemi II, which holds the
port and the city centre, while still being far enough away
Guinness World Record for world's largest wooden dhow.
conditions. The conclusion of the investment is subject to final regulatory approvals.
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
Suitable for: BUSINESS
Leading brand bolsters KSA Carlson Rezidor has
Additionally, two fully-
brought the Radisson Blu
equipped meeting rooms
Hotel brand to Dhahran,
are available for events
Saudi Arabia as part of
and social gatherings.
its expansion across the Kingdom. Situated on Zaid Ibn
Red Sea properties added Meliá Hotels International has
Red Sea, and join the four hotels that
opened two hotels in Egypt’s Red
the company already operates in the
Sea region as part of the company’s
coastal city of Sharm El Sheikh.
as three meeting rooms.
President and CEO, Rezidor Hotel Group, Wolfgang Neumann com-
Al Khattab Street in the
mented on the arrival:
heart of Dhahran, the
“Saudi Arabia is an impor-
Radisson Blu Hotel, Dhah-
tant growth market for
ran features 74 suites and
Carlson Rezidor because
is ideally placed close to
of its strategic location
both Al Khobar city centre
in the Middle East. With a
and Dammam. The hotel
rapidly growing popula-
Meanwhile the Sol Dahab is located
is located just 40 minutes
tion of nearly 30 million
alongside 400m of beach in the small
from King Fahad Interna-
people, the Kingdom is the
The Sol Taba hotel is located in
town of Dahab, on the southeast
tional Airport.
Gulf’s largest Arab coun-
Resorts brand. The new properties
Taba, near to the Gulf of Aqaba. It
coast of the Sinai Peninsula. The
As an accommodation
Sol Taba and Sol Dahab, opened
features 440 rooms and 200m of
hotel provides 217 rooms, a spa,
for both leisure and busi-
product of more than
in July.
private beach, two swimming pools,
gym, kids club, beauty centre, event
ness travellers, the prop-
$682.5 billion, making it a
tennis courts and volleyball courts,
facilities, tennis court and diving as
erty features an outdoor
highly lucrative market for
several restaurants and bars, as well
well as windsurfing centre.
swimming pool, as well
the growth of our regional
as spa and fitness centre.
footprint.”
newly-renovated Sol Hotels &
Both resorts are located in the Sinai Peninsula on the shores of the
intensifying a presence in turkey Boosting its Turkish portfolio up to 30 properties, Wynd-
Located in the heart of the old town, Wyndham Istan-
ham Hotel Group recently launched Wyndham Istanbul
bul Old City offers 265 guest rooms as well as three F&B
Old City, Ramada Usak and Ramada Resort Akbuk. The
outlets, an indoor swimming pool and spa complex.
new arrivals on Turkey’s hospitality landscape add 740
In contrast, Ramada Usak and Ramada Resort Akbuk
keys to Wyndham Hotel Group’s existing 4,500-strong
are both purpose-built, new-construction properties.
inventory in the country.
With 124 guest rooms and four meeting rooms, Ramada
“I’m thrilled to maintain our rapid expansion in Turkey,
Usak is situated within walking distance of the city cen-
which is a strategic growth market for us,” commented
tre and just six kilometres from Usak airport. Ramada
senior vice president and managing director – Europe,
Resort Akbuk combines the convenience of a city centre
Middle East, Africa and Indian Ocean, Wyndham Hotel
location, with the facilities of a resort, offering 364 guest
Group, Rui Barros of the company’s three newest
rooms and suites, a swimming pool complex with water
openings in Turkey.
slides, spa, fitness area and access to a private beach.
6 August 2014
ttgmena.com
try with a gross domestic
NEWS Exhibition Calendar
2014
HOTEL CHECK
SEPTEMBER 17 – 19 CIBTM, Beijing, China www.cibtm.com • SEPTEMBER 20 – 23 World Routes, Chicago, the US www.routesonline.com •
Taj Palace Hotel, Dubai
enhanced exhibition
After a full day of meetings, Taj
vacy of my own room as each unit
The Hotel Show has launched a new
Palace Hotel ensured I could
is equipped with a spa bath.
International Village dedicated to spe-
quickly ready myself for the rest of
SEPTEMBER 28 – 30 The Leisure Show, Dubai, the UAE www.theleisureshow.com •
cific products showcased by their
my trip. Located 15 minutes away
a large bed that gave me plentiful
country of origin.
from both Deira business district
rest to prepare for the next day.
OCTOBER 9 – 11 TTG Incontri, Rimini, Italy www.ttgincontri.it •
representation from Belgium, China,
the hotel is ideally positioned for
size. The room’s high-speed WiFi is
France, Germany, Greece, India, Italy,
business people who need to get to
great to aid business travellers who
the Philippines, Portugal, Spain, Turkey,
meetings on time.
need to keep up with work.
October 14 - 16 IMEX America, Las Vegas, the US www.imex.com •
Thailand and the UK.
SEPTEMBER 28 – 30 The Hotel Show, Dubai, the UAE www.thehotelshow.com •
October 20 - 22 RHIC, Moscow, Russia www.russia-cisconference.com • • •
TTG MENA will be available at these shows ttgmena luxury will be available at these shows
By Elaine Hockley
The new country pavilions will include
I was given a spacious room and
Also, the balcony was a generous
and Dubai International Airport,
For F&B options I was spoiled for
Needing a relaxation session, I tried the hotel’s spa and also
choice with a selection of four
fit from being part of their own pavilion
enjoyed the rooftop pool which is
restaurants to choose from.
as visitors on registration will be asked
available for guests to unwind. I
to identify which countries they are in-
was also able to repose in the pri-
Suppliers to the industry are to bene-
These include Indian, Japanese, Italian and Turkish.
terested in viewing products from. The new area of the show floor in
TTG staff and correspondents assess services used by them. We report the results, which are
Halls three and four of the Dubai World
based on a one-time experience only and view services from a customer perspective.
Trade Centre is expected to attract all
Suitable for: Business
aspects of the hotel supply chain.
Chic addition to Yas Island Paradise Social Club, a new ultra-luxury
mixed with a celebration of the
beach club featuring restaurants, a sky bar,
world’s finest champagne
spa, boutiques, infinity pool along with VIP
and wines.
suites, is set to open on December 2, 2014 on Yas Island. The Paradise Social Club is to feature
CEO, Paradise Social Club, Acer Jamal said: “The Paradise Social Club that we are creating
Palm Jumeirah to embrace resort
280-degree beach and mangrove views. The
is a combination of all the great
main goal of the club is to offer a relaxed
beach clubs around the world
ooking to bring a major name in hos-
end, furnished apartments and a luxury
environment from the early morning until
with our own unique local
pitality to Dubai’s Palm Jumeirah,
hotel, with 290 rooms and suites, occupying
late at night with fine dining, uplifting music,
touch. We are very thrilled and
Nakheel has signed a Letter of Intent
the first 18 floors of the building. The land-
attention-to-detail and impeccable service
proud to have the first one
(LOI) with Shangri-La Hotels and Resorts
mark project will feature top-flight facilities
to their members and guests. Members can
right here in Abu Dhabi, with
for the management of a luxury hotel in The
including a rooftop leisure and dining com-
experience the infinity pool or enjoy a meal at
such a stunning space on
Palm Tower.
plex. The rooftop complex includes a 50th
either of their two stylish restaurants, around
Yas Island.”
the infinity pool or the Sky Bar terrace.
This will be Nakheel’s new, five-star,
Paradise Social Club works
52-level hotel and residential complex to be
on an invite-only basis which
constructed at the heart of Palm Jumeirah.
a selection of the finest seasonal oysters, plus
currently offers five different
The Palm Tower comprises of 504 high-
a gourmet assortment of seafood platters,
types of membership packages
sushi, caviar and hand-sliced smoked salmon,
for prospective members.
One of the club’s restaurants, MAI, is to offer
8 August 2014
floor, 360-degree infinity swimming pool, bordering all four sides of the building. The Palm Tower will be linked directly to Nakheel Mall.
New high-end hotel launched Rotana Hotel Management
ART Rotana is in the
corporate guests and fami-
has recently signed a new
northeast of Bahrain, near
lies in mind, the property will
agreement with Ossis Prop-
the coastal area of Muharraq
offer luxurious rooms and
erty Developers to manage
Island and in close proximity
suites, including presidential
a five-star, 311-key luxury
to Bahrain International Air-
and vice presidential suites,
property on the manmade
port. It is slated to open its
all of which are all sea-facing
Amwaj Islands in the King-
doors to the public in Q4 of
and will feature a contempo-
dom of Bahrain.
2014. Designed with leisure,
rary design.
ttgmena.com
INTERVIEW
Ambassador of style Hues Hotels & Resorts is trailblazing across the UAE with its contemporary boutique approach. Co-owner, Hues Hotels & Resorts, Dubai; chairman and key architect of the Draw Link Group, Daousser Chenouffi, outlines the concepts driving the brand’s success, to Naomi Leach
TTG: What is the ethos behind Hues Ho-
hotel. That is why the boutique hotel busi-
tels & Resorts and how do your proper-
ness will keep on developing.
ties stand out in the UAE's competitive hotel sector?
TTG: Why has Hues Hotels & Resorts chosen Sharjah for further regional ex-
The ethos of Hues lies within its contempo-
pansion projects? Do you have any other
rary style and design, which is untraditional
MENA destinations in the pipeline?
for the UAE, especially for the emirate of Sharjah where our second hotel has re-
The hospitality sector in Sharjah is rapidly
cently been launched. Moreover, we adhere
growing and is witnessing a much larger
to a boutique concept, which offers a per-
number of tourists. Last year, Sharjah
sonalised service due to the small number
welcomed 1.9 million visitors, compared to
of rooms, but all the facilities and ameni-
1.7 million in 2012. We wanted to introduce
ties fit with the five-star standard.
a unique product to Sharjah’s hospitality
We are trying to attract those tourists
market that did not exist, providing the in-
who are looking for a different hotel experi-
creased number of visitors a wider selection
ence in the UAE, something different to
of accommodation options.
the traditional style of hotels on the Arabic
Our developments bring design boutique
landscape. Our goal is to reach a niche
hotels of a totally different ambience and
market of cosmopolitan travellers looking
style and Hotel 72 by Hues is our first step
for chic, understated style without compro-
in becoming a leader within this industry
mising on service.
in the UAE. Following the grand opening of Hotel 72 by Hues, we are planning to open
TTG: How do you feel that the boutique
one more hotel in Sharjah, which will be
hotel concept fits into the MENA re-
more focused towards corporate clientele.
gion's luxury hospitality landscape? Is this a concept you expect will grow?
TTG: How has your professional background informed the design of the Dubai
Boutique hotels have been around since
property?
the early 1980s and they offer travel-
We are trying to inject something new into the local culture, a burst of colour with
lers a difference in look and feel from the
At the core of Hues Company and its hotels
trend-setting lifestyle and inventive
branded hotels. The design and attention
there has always been the architecture and
materials.
to detail that boutique hotels offer gives
design company that I founded (Draw Link
guests a distinct and stylish, yet also func-
Group), which built up the concept of the
TTG: What role does technology play in
tional experience that cannot be found
Hues brand and literally the hotels them-
the design of your properties and how do
anywhere else.
selves. I’d say 50 per cent of the success is
you anticipate future trends will shape
due to the design and interior of the hotels,
your approach to design?
The boutique model that we wanted to build up in this region offers all the modern
which are their strongest points.
facilities of a big five-star hotel, but at the
We follow all the upcoming trends in tech-
same time creates a more cosy atmos-
TTG: How important is it for the location
nology and design, and will include them in
phere and a personalised touch to each
and indigenous influences to be reflected
our future projects due to the modern and
of our guests, due to the small size of the
in the aesthetic of a project?
innovative concept that we represent.
10 August 2014
ttgmena.com
Our goal is to reach a niche market of cosmopolitan travellers.
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DESTINATION QATAR
ambitious refinement
Dazzling tourism spectators with its sparks of world class innovation and inspired growth, Qatar’s travel industry is starting to unveil its vibrant, multi-faceted tourism potential. Naomi Leach reports from Qatar
eneath its calm, luxurious exterior, Qatar is a
and environmental integrity,” he clarified. Asserting how
corporate credentials, director of sales and marketing,
country in flux; a meeting point where regional
the country is set to position itself to industry observers,
InterContinental Doha, Cyril Mouawad enthused to TTG:
expectations and global ambitions are realised.
Al-Qurese surmised: “The shorthand we use to encap-
“Qatar is a new place for a lot of people to explore. There
With an unassuming confidence, the country’s
sulate what makes Qatar unique is to describe it as ‘a
are cultural aspects, many activities and beaches, plus
tourism professionals are incisively and strategically carv-
world-class hub with deep cultural roots.’ In other words,
eight to nine months of good weather, desert adventures,
ing out an identity, designed to inspire long-term interest
it is a place where modernity and tradition come together,
Arabic local traditions , museums, shopping, dhow cruises
and investment from inbound markets. Working from a
where the past meets the future and where the time-hon-
and more.”
tourism blueprint which aligns the parallel segments of
oured values of hospitality and courtesy co-exist with 21
MICE, sport, culture, luxury and family travel to develop in
century technologies and lifestyles.”
st
While acknowledging that business and corporate travellers from the GCC, Europe and the US, complemented by
tandem, Qatar is slowly and innovatively differentiating it-
Witnessing the country’s strategic growth, area gen-
weekend KSA families, comprise the most common busi-
self from other regional powerhouses and staking a claim
eral manager, W Doha Hotel & Residences, Safak Guvenc
ness mix for hotels in the country, industry professionals
as more than just a corporate hub.
noted to TTG: “There is long term planning, Qatar isn’t
hinted that discerning, luxury leisure travellers could be an
rushing into a quick decision. There is a long-term vision,
area of expansion in the future.
Tourism is one of the priority sectors for Qatar’s future development and is expected to play a key role in diver-
focusing on the right infrastructure as well as world recog-
sifying the economy, according to director of marketing
nised projects.”
General manager, Sharq Village & Spa, Carsten Fritz expressed to TTG: “Qatar, especially QTA, is trying to make
and promotions, Qatar Tourism Authority (QTA), Rashed
Concurring, director of marketing, The St. Regis Doha,
it attractive and to bring more guests into the country. It
Al-Qurese. He outlined that the country has set a target
Yves Dewaegenaere commented to TTG: “It’s smart devel-
is a great idea to put Qatar on the world map and it is in
of increasing annual visitors numbers from 1.4 million to
opment, not too big or bold. Qatar is finding points of dif-
a position where there is still a lot of potential to grow in
seven million by 2030.
ferentiation including culture with Katara Cultural Village,
leisure.”
“Achieving this target will involve a substantial invest-
Qatar National Museum and more events and concerts.
The property is promoting the destination to the travel
ment in the tourism infrastructure, including a massive in-
These will get the country on the map. Family-friendly en-
trade media from Brazil, Canada, the US and Europe in a
crease in the number of hotel rooms and apartments,” he
tertainment is the future of this country.“
bid to illuminate heritage-infused, three- to four-day lei-
exclusively told TTG. Al-Qurese further revealed that the
Indeed, the property hosts popular, free jazz concerts,
sure itineraries available in Qatar. Highlighting an alignment with this vision to capitalise
country’s tourism development will be rooted in principles
Jazz at Lincoln Center Doha and also operates pro-
of quality, authenticity and sustainability.
grammes with the Museum of Islamic Art, in a bid to offer
on Qatar’s rich culture and art, president, Shaza Hotels,
myriad cultural experiences to guests.
Simon Coombs noted to TTG: “At the end of 2016, we
“We will place top priority on ensuring that rapid tourism growth is fully compatible with Qatar’s cultural, social
Also highlighting Qatar’s potential beyond just its strong
12 August 2014
ttgmena.com
hope to open our iconic luxury hotel close to Souq Waqif
DESTINATION QATAR and a short distance from both the Museum of Islamic
However, it is as a specialist in sports tourism, with devel-
Art and the Qatar National Museum. The tourism sector
opments such as the Aspire Zone, which has been created
will benefit greatly from the efforts made by the Qatar
with an infrastructure to support all types of sports-related
Tourism Authority to position Qatar on the international
tourism, that Qatar is incurring interested glances from the
stage as a major cultural, sporting, conventions and exhi-
international travel trade.
bition hub.”
As a high-end luxury hotel with a sports touch, The Torch
Confirming that rather than inviting all markets and
Doha regularly welcomes football, basketball, handball and
harvesting a destination of universal appeal, QTA is se-
swimming teams to stay at the property. Director of sales
lectively cultivating elements to entice specific travellers
and marketing, The Torch Doha, Ameen Al Darawsheh as-
as Al-Qurese explained: “We plan to base our tourism
serted to TTG: “The country is establishing its name world-
growth on discerning, upmarket travellers. Key market
wide by creating more sports activity besides just the 2022
segments are sophisticated, experienced travellers,
FIFA World Cup, the Swimming World Cup this year and the
actively seeking new cultural experiences, and families,
Handball World Championship 2015.” He also noted that in
whether from neighbouring countries or overseas.”
a bid to cater to the dual markets of MICE and sports, the
Describing the high-end positioning taking place,
hotel is expanding its function space with a new ballroom.
Dewaegenaere added: “Savvy luxury travellers are the niche market out there. The infrastructure is there, we
Gateway to discovery
just need more events with international allure such as the World Cup. The World Cup has put Qatar on the map and for a small country, it is very ambitious.” However, Coombs also warned of the importance of
The recent arrival of the new Hamad International Airport, has reinvigorated Qatar’s tourism potential, enabling the
co-ordinated efforts from both the private sector and
country to handle greater volumes of visitor traffic, up to
hospitality industry to sustain tourism growth while en-
20 million passengers, and opens up ripe terrain for the
suring that Qatar retains its authentic identity.
stopover market.
Recognising that for this reason, the country is developing consciously, director of sales and marketing, Grand
Praising Qatar Airways' 48-hour stopover campaign, cluster general manager, The Ritz-Carlton Doha, Hoss
Heritage Doha, Zeid Talhami added: “Doha is growing
Vetry told TTG: “The new airport is a good opportunity for
slowly but steadily. Qatar is different to other places as
culture and sport. Qatar is a good location in terms of layo-
it is still trying to keep its history heritage and
vers and we want to encourage more layovers heading to
Arabic identity.”
London. A lot of people come over alone and then the next time they bring their family.”
to diversify. Magnetising events
Echoing this sentiment, Benz said: “We plan to capitalise
News in Brief
on opportunities such as offering special stopover packages in partnership with airlines. We will also create tailorQatar’s global ambitions have captured both the imagina-
made packages for big events in Qatar to enable us to
tion and investment of international stakeholders.
benefit from the overall publicity of the events.”
“Events-based tourism is another area of potential
While the team at Four Seasons Hotel Doha is targeting
growth. Encouraging MICE participants to spend an extra
Brazil and travellers heading to the Maldives, The Torch
day or two is just one element of this. Qatar also has an
Doha confirmed that stopovers from Japan and Europe
extensive programme of cultural and special interest
were important for them. But as the connections to Europe
events and festivals which could be developed as a major
strengthen, across the industry there is a united interest in
magnet,” commented Al-Qurese.
pursuing the opportunity presented by Asia and China spe-
One such event hosted in Qatar and designed specifically with the luxury travel industry in mind, will be the
Acknowledging traditional GCC leisure markets and business related tourism as target markets, QTA suggested
in February 2015. General manager, events and com-
placing a sharper focus on the UK, Germany and France be-
munications, TTG MENA, Alexandra North said: “Hosting
fore extending to other international markets such as the
the inaugural event in Doha will undoubtedly thrust the
US, China and India in the next few years. And although the desire to repackage Qatar as a multi-
for high-end, upscale, luxury MICE events. The country
faceted product exists, one of the key challenges faced by
boasts a plethora of offerings for the luxury MICE market
the tourism industry is communicating this message. To
and this event will serve to further promote Qatar’s po-
showcase the country more eloquently, there is an indus-
tential as a leader in the sector.”
try-wide push to promote multi-destination packages.
With Qatar already firmly established on the global
Four Seasons Hotel is set to welcome the first Nobu restaurant in Qatar which is due to open in September/October 2014.
cifically in the future.
Middle East Luxury Travel Show (MELTS) taking place
destination further into the spotlight as a top destination
Targeting the leisure market, Qatari brand, Zubarah Boutique Hotel has debuted in Doha with the launch of an inaugural property.
Warwick Hotel is due to open in Doha in September/October boasting 164 rooms, 23 suites, 10 F&B outlets, a rooftop pool, spa and gym. Grand Hyatt Doha is currently working on creating a new spa set to include an eco-friendly gym, a studio offering a variety of classes and an outdoor spinning area.
“We think it is important to offer attractive Qatar packages
MICE tourism map, North added: “Both selectively in-
designed to appeal to different target market segments.
vited exhibitors and hosted buyers have conveyed their
We are looking at partnering with other regional countries
deep interest in attending the exhibition for its business
with complementary attractions to create dual or multi-
development opportunities, as well as using it as an op-
destination packages. For example, we can envisage that
portunity to discover the luxury travel attractions and
combining a few days in Oman with a few days in Qatar
experiences that Doha has to offer."
could be very successful,” revealed Al-Qurese.
Qatar is undoubtedly thriving in the MICE segment, as revealed by public relations and communication man-
Showcasing limitless world-class potential for the cor-
ager, InterContinental Doha The City, Victoria Benz, who
porate, events and sports segments, Qatar stakeholders
stated: “We want to highlight Qatar as a competitive des-
are looking to fortify its future by strengthening its suit
tination and offer added value to MICE planners.”
further with cultural, luxury and family offerings.
August 2014
ttgmena.com
The Torch Doha is unveiling the Panorama restaurant on the 50th floor from September 2014. QTA is set to launch a major online destination training programme whereby overseas travel agents can enhance their professional prospects by becoming accredited Qatar tourism experts.
13
DESTINATION QATAR
Luxury island resort unveiled
offering enhancements
Inaugural festival
Qatar’s luxury hospitality
villas and two- and three-
Qatar Tourism Authority
promotions, QTA, Rashed
landscape is to welcome a
bedroom overwater villas,
(QTA) has announced the
Al Qurese said: "The Qatar
new addition with the ar-
the resort is also com-
start of the first Qatar Sum-
Summer Festival 2014 is
rival of Banana Island
plemented by a private
mer Festival, running from
part of QTA's initiative to
Resort Doha by Anantara.
marina for up to 30 boats.
August 4 to September 27,
developed Qatar as a major
Highlights of the property
2014. The inaugural summer
magnet for regional family-
resort, set 11km from
include an Anantara Sig-
event is targeted at family-
orientated visitors. Through
downtown Doha, can be
nature Spa; eight dining
orientated visitors from the
this festival Qatar will offer
accessed by boat from
options; diving centre; a
GCC to encourage them to
extensive high quality
Al–Shyoukh
nine-hole putting course;
select Qatar as a preferred
performance programmes
Terminal or by helicopter.
watersports facilities;
summer holiday destination.
along with an extensive
The festival will include
lineup of entertainment,
The private island
a family entertainment
After successfully completing a comprehensive rooms
including premier and
centre; a holistic wellness
and meetings rooms renovation, in addition to refreshing
evening water fountain
cultural experiences and
deluxe rooms, Anantara
centre & botanical garden,
the Coral and Mykonos restaurants at InterContinental
shows on the Corniche; an
special interest events.”
suites, two- and three-
private beach, business
Doha, the property is undergoing more enhancements.
Entertainment City at the
bedroom private pool
centre, and more.
Offering 141 units,
The hotel has recently commenced building a new ex-
Doha Exhibition Center; an
ecutive wing of 120 luxurious rooms and suites. General
inflatable Aqua Park in Al
manager, InterContinental Doha and area general man-
Wakra; outdoor activities;
ager, InterContinental Hotels Group in Qatar, Andreas
games in Al Khor; various
Pfister noted: “These executive rooms are designed to
shows in malls across Qatar;
become a hotel within a hotel and will offer personalised
and the Disney On Ice
butler service, a world-class InterContinental Spa and will
show at the Qatar National
be home to a new Belgian Café with an outdoor terrace
Convention Center.
and a Club InterContinental Lounge with skyline views.”
14 August 2014
ttgmena.com
Director, marketing and
DESTINATION QATAR
landmark destination the country. Located 97km from the capital, the 362-key Hilton Salwa Beach Resort & Villas, Qatar, is to form the
EUROPEAN Hotel Group to move into Doha arking its debut in Doha, Steigenberger Hotel Group has revealed plans
Facilities will include a fitness and
for Steigenberger Hotel Doha Airport Road, which is to be located in the
health spa centre, saunas, a swimming
close proximity to Doha city centre and Doha International Airport.
pool, a gym and beauty treatment rooms.
Targeting both business and leisure travellers, construction works are scheduled
As for F&B outlets, two international res-
to begin on the property in the autumn of 2014, with a launch date in 2016. Steigenberger Hotel Doha Airport Road is described as a five-star establishment
taurants and a shisha bar are planned. CEO, Steigenberger Hotels, Puneet
centrepiece of the resort’s
with around 200 rooms including junior suites, suites and a presidential suite. The
Chhatwal said: “Doha is an ideal addition
plan and will feature an array
hotel is to offer a large conference centre with a 400m² ballroom and several semi-
to our portfolio of hotels at
of amenities extending along
nar and meeting rooms.
attractive locations.”
both sides of the hotel and shoreline earmarked for the development. Other facilities already
New airport launches further F&B options
Hilton Worldwide has
agreed upon include a
announced plans with
waterpark, a marina and
Qatar investors Al-Rayyan
yacht club, cinemas, retail
Qatar Duty Free (QDF) has
Hospitality to develop a
outlets and restaurants.
unveiled a selection of food
new Hilton Hotels & Resorts
Global head, Hilton Hotels
and beverage outlets for pas-
exclusive food and beverage outlets. “As QDF is part of a major international five-star airline, we understand the needs and expecta-
tions of our passengers, and so we have developed a unique and comprehensive food and beverage
property at Salwa Beach
& Resorts, Rob Palleschi
sengers travelling through
offering,” said senior vice president,
in Qatar.
said of the announcement:
Hamad International Airport
QDF, Keith Hunter.
“Combining the pleasures
(HIA). With more than 30 cafés
The dining proposition at HIA
development is set to
of an upscale retreat with
and restaurants spread across
combines a mixture of brands de-
encompass 104 hectares of
the brand’s hallmarks of
15,000m , passengers can
veloped and owned by QDF as well
prime land and coastline in
excellence, the signing is truly
enjoy a selection of global and
as joint-venture and concession-
the south west corner of
a landmark announcement.”
regional cuisine at a series of
based outlets.
The sprawling
2
16 August 2014
The Pearl to welcome new address Doha’s iconic island, The
the hotel is complemented by a number of restuarants
Pearl, is anticipating the
providing international cuisines, a beach spa café and
opening of Marsa Malaz
an executive VIP lounge. Additionally, there will be
Kempinski expected in Q4 of
1,100m2 of meeting facilities including seven meeting
this year.
rooms and large outdoor terrace and lawns for events,
The luxury hotel will show-
plus a VIP suite attached to the ballroom and business
case Arabian architecture,
centre. For leisure experiences, the hotel will also offer
created with palatial corridors
a private beach, outdoor swimming pools and 3,000m2
and public spaces.
health club and spa fitness centre.
Offering 281 well-appointed rooms including 69 suites, two presidential suites and two royal suites, all rooms are to feature a sea or garden view. Depending on suite categories, a private whirlpool bath, private pool, large openair terrace and butler services are available. Located 29km away from
CLICK HERE
Hamad International Airport,
Doha is to become Emirates Airlines’ best served destination by increasing from six to seven daily flights, from December 1, 2014. ttgmena.com
UPDATE FRANCE
natural finesse Boasting a plethora of cultural highlights, France has long generated high visitor volumes, including those from the Middle East. Panayiotis Markides uncovers how the country is seeking to capture further travellers from the region aintaining its status as the world’s most visited
tions manager, Hyatt Regency Paris Etoile, Sylvie Nuza
country, travel and tourism contributed $264.7
explained, elucidating that the property provides city views
“It was felt that we needed something new, a specific
billion to France’s economy in 2013, with it being
in every room and a location close to cultural icons such as
trade platform for meeting, exchanging ideas, contracting
forecasted to rise by a further 2.2 per cent in
the Eiffel Tower and the Grand Palais museum.
and generally doing business,” said Mekachera.
2014, according to World Travel & Tourism Council’s Travel
But there is more to France than Paris, as director – Mid-
to network with each other.
Marketing and communication assistant, Hotel du Col-
& Tourism Economic Impact 2014 – France report. On a
dle East and Turkey regional office, Atout France, Karim Me-
lectioneur, Helen Desplanques revealed to TTG how the
global scale, France is undoubtedly a touristic behemoth.
kachera highlighted: “The ongoing challenge is to promote
property is targeting MENA travellers: “We are attending
With every region in the country offering unforgettable
and have the diversity of France sold by the travel trade.
workshops and tradeshows in the MENA region such as
experiences for travellers to encounter, from the traditional
Tourists are spoilt for choice, from ski resorts, to summer
ATM with the Preferred Hotel Group and the ‘Marhaba
sights in Paris, to the glamour of the Riviera, and everything
in the mountains and around the lakes, heritage sites and
France’ workshop with Atout France. We also do sales calls
else in between, France encapsulates the complete holiday
cultural events, and, of course, France is renowned all over
to high-end travel agencies to touch base with clientele.”
destination. Gauging the secret to the country’s continued
the world for its gastronomy.”
lofty ascension, TTG spoke with an array of tourism industry
Proving this, hotel manager, Grand Hyatt Cannes Hotel
Among the industry professionals TTG spoke with, an overwhelming consensus agreed that the Kingdom of Saudi
professionals who pinpointed its bountiful cultural offerings
Martinez, Gitte Harder told TTG how the hotel ensures
Arabia, Qatar, Kuwait and the UAE are the key inbound
as a pivotal factor contributing to its success.
guests can experience the local culture: “We have a con-
MENA markets visiting France.
cierge team which is connected to the local museums. They
Cultural prowess
Harder elucidated the importance of the MENA market
organise trips to these museums for guests. We also do
through the year, noting to TTG : “There are huge numbers
sightseeing tours with a guide.”
of clients coming – and it is the same for other destinations
Further along the Riviera, in Nice, marketing communica-
– and Cannes is one of the most popular destinations. This
ings, and president, French Adventures, Irene Bosvy relayed
tion manager, Hyatt Regency Nice Palais de la Méditerranée,
year in August, we have 30-40 per cent bookings from the
to TTG the variety of niche attractions in the country such
Floriane Malignon also remarked that its cultural offerings
MENA region. On a yearly basis, it’s closer to 10 per cent.”
as history, culture, architecture, fashion, food and land-
are best realised through a dedicated concierge service:
scapes. She also commented: “Luxury travel works well in
“Concierges are the best ambassador of our destination
seeks out MENA travellers, and Nuza remarked that this is
France. This is the way France is doing well in tourism, as
and location. They give guests their best recommendations
achieved through direct deals with travel agencies and em-
long as they stay in the cultural and luxury field.”
about the attractions in Nice and the surrounds,” he said.
bassies, and regular visits in collaboration with Hyatt Dubai
France showcases an immense catalogue of cultural offer-
sales offices, focusing on Qatar, Kuwait, the UAE and the
Embracing local culture to forge its own identity, the team at The Peninsula Hotel Paris revealed the property is steeped in history and offers an academy programme to
Likewise, at Hyatt Regency Paris Etoile, the team actively
Universal welcome
Kingom of Saudi Arabia.
privately tour France's cultural icons. The hotel's prestig-
Confident that France can cater to any type of traveller,
Rather than relying on the renown of its well-established
ious location in the heart of Paris also lures travellers.
Atout France has stepped up its efforts to attract the MENA
success, tourism stakeholders in France are also work-
Also capitalising on its location, Hyatt Regency Paris
market, having recently created, ‘Marhaba France,’ an event
ing to attract Middle Eastern travellers to experience its
Etoile prides itself on its cultural attributes as public rela-
in which stakeholders from France and the region were able
unique and authentic cultural strengths.
18 August 2014
ttgmena.com
UPDATE FRANCE
Luxury shopping opportunity
Growing in popularity Director – Middle East and Turkey Regional Office, Atout France, Karim Mekachera explained the importance of the MENA market to France’s tourism mix
Dutch brand debuts in Paris
The Middle Eastern markets in general continue to prove significant tourism sources for France, particularly from the GCC countries. Saudi Arabia in particular presents immense
Dutch hotel group
windows and light-filled communal spaces.
growth potential with a
citizenM has recently
ear to Paris, Chic
complimentary hands-free
France continues to
rapidly emerging middle-
opened its first property
The property boasts
Outlet Shopping's
shopping and some brands’
remain competitive as
class hungry to travel
in France. citizenM Paris-
230 guest rooms which
La Vallée Village
trunk shows.
well as attractive by
and discover.
Charles de Gaulle (Paris-
aim to provide stylish
CDG) airport is the group’s
comfort and also boasts
has partnered with some
The outlet has also created
virtue of its reputation. In
The Levant markets
of Paris’ best-known five-
a fully immersive experience
2013, France witnessed
including the Lebanon
seventh property to date
a commissioned art piece
star hotels to provide
for Middle-Eastern guests
a 20 per cent increase in
and Jordan, but also
and is conveniently located
by Julien Opie that covers
guests with access to the
with a digital city guide in
visitor numbers from the
Egypt and Turkey,
in the central zone of Paris-
the entire front façade. The
village's VIP lounge.
Arabic; it provides guests with
Middle East, the highest
despite political turmoils
CDG and is half an hour
units each feature super
The lounge will be open
an insider’s guide to Paris fea-
increase for France
are all feeder markets
from central Paris.
king-size beds with custom-
every day in August from
turing art exhibitions allowing
after the increase in the
with potential not to
12:00 am to 20:30 and
the visitors to be immersed in
Chinese market.
be ignored.
will offer refreshments,
another culture.
The hotel’s six-storey
made mattresses, and the
design comprises full
room is controlled by a
glass façades, illuminating
MoodPad tablet.
Capital welcomes new addition InterContinental Hotels Group
Opéra Garnier. Additionally, this
(IHG) has announced the imminent
four-star hotel is within walking
opening of Hotel Indigo Paris –
distance to Place Vendôme and the
Opera in autumn of 2014, with
Champs Elysées.
stays available for bookings as of October 15, 2014. Located just next to Place de
The Hotel Indigo Paris – Opera features 57 spacious and fully renovated rooms and suites and
l’Opéra, in a thriving business
promises to be an ideal shelter for
area, the property is described
a shopping experience due to its
as a modern interpretation of the
location near to Galeries Lafayette
authentic Parisian style and is in a
and Printemps department
central location near the Olympia
stores as well as many acclaimed
Music Hall, Madeleine, and the
restaurants in the area.
Private jet service launched Air France, in partnership
their destination, including
with Wijet, has announced
optimised connection time
a new range of private jet
at Paris-CDG.
services at Paris-Charles de
Stronger connections to France
Gaulle (Paris-CDG) airport. The service is exclusively
Turkish Airlines has announced it has added Bordeaux as its sixth
The private jet services are operated by Wijet in Cessna Citation Mustang-
dedicated to connecting
type aircraft, which can
passengers at Paris-CDG,
take-off from or to 1,200
before or after their long-
airports in France and Eu-
destination to serve in France. With
haul flight on Air France in
rope within two and a half
existing operations to Paris; Lyon;
the La Première cabin and
hours of Paris.
Nice; Toulouse; and Marseille, Bor-
their travel companions
Customers can choose
travelling in the airline’s
their own departure time,
business cabin.
and departure procedures
deaux is the airline’s 254th global destination in 106 countries.
The announcement
are simplified: there are no
Bordeaux flights are operated
serves as a continued up-
check-in formalities and
four times per week on Mondays,
grade of its most exclusive
boarding is immediate. At
Wednesdays, Thursdays and
cabin. The trip is entirely be-
the arrival airport, custom-
Saturdays in both directions.
spoke, from the traveller’s
ers disembark with their
departure to their arrival at
baggage without waiting.
20 August 2014
ttgmena.com
FOCUS ON YEMEN
Zorman suggested: “They should become more self-confident that
a rare character
what they have is nice, it’s precious, and that with preserving their past they will create a path to their future.” And it appears that the destination is doing just that, according to De Filippis, who commented on a number of projects underway. “Excavations have brought to surface an infinitesimal part of hidden treasures, for instance Al Tawila is just one example of what is currently taking place in Yemen.” Yemen’s Ministry of Tourism has begun a project comprising the restoration and repair of the historic monuments in Al-Tawila city. “There are similar projects in Aden for its city centre, a project for
Possessing some of the world’s oldest historical sites, Yemen’s tourism sector continues to persevere in showcasing the destination’s unique attributes. Natalie Hami reports
renovation in Shibam and one in Zabid,” she added, noting that undoubtedly any project is more than welcome and needed. In the hope that the tourism industry will reap the benefits of the array of projects underway, general manager, Universal Touring Company, Mahmood Shaibani told TTG that another project which the company applauds is the protection of the history of Zabid, declared a world heritage site by UNESCO. With the exception of Sana’a, Zabid has the highest concentration of mosques in any Yemeni city: 86 in total. Meanwhile, board member, The Vision Destination Management, Anwar Abu Monassar commented on the hospitality projects cur-
nfused with a rich history and culture to be envied by
rently in progress. “There are some investment projects underway
surrounding lands, Yemen finds itself on the edge of
such as hotels, things connected with hospitality in general, but the
both the ancient and the modern world, endeavouring to
situation is still unstable.”
carve out a new tourism path in spite of its instability. Undeterred by various travel bans, visitors continue to
And with an aim to further showcase this multi-faceted destination, the Yemen Tourism Promotion Board has been attending prominent
seek and discover both the mainland and especially the
exhibitions. Shaibani explained the necessity of continued visibility
wondrous island of Socotra. In fact, founder, Socotra Eco-
on the international tourism stage. “Attending all these exhibitions is
Tours, Abduljameel Abdullah Ali Mohammed noted that
important and beneficial to keep Yemen in tourism promotion and to
visitors to Socotra were mainly Europeans as well as from
give an impression that Yemen is still open for tourism and has a lot
MENA (there are direct flights from Abu Dhabi to Socotra)
to offer its clients.”
while general manager, Mövenpick Hotel Sana’a, Ramzi
De Filippis echoed this: “Being present at an exhibition is funda-
Shaban told TTG that the hotel’s main feeder markets were
mental for a country like Yemen that is always in the spotlight, and
the GCC, Switzerland, France, Germany and the UK.
with not too favourable a publicity. It is the proof that the tourism
As such, the Yemen Tourism Promotion Board has been
industry is still strong and vibrant, with new ideas and projects.”
tirelessly attending a number of exhibitions both in the region and outside, such as EMITT 2014, ATM 2014 and Bei-
Mesmeric LANDSCAPE
jing International Tourism Expo 2014, in a bid to strengthen its various relationships and demonstrate its commitment
With Yemen so adeptly ensuring that its tourism sector remains
to entice visitors.
firmly in the minds of the industry, much of that popularity must be
Yemen can readily boast a dedicated team of tourism industry professionals seeking to showcase the destination’s
attributed to the unique island of Socotra, constantly drawing in visitors from all over the world.
gems to those who visit. TTG spoke to a number of these
According to owner, Socotra Tours, Samed Saleh, this unrivalled
industry stakeholders to discover how Yemen is preserv-
land boasts endemic plant species such as Dragon’s blood tree, the
ing its revered authenticity, while also taking clear steps to
desert rose and Frankincense tree. However, this natural wonder
move its tourism industry forward.
must be duly protected. Zorman expressed her own fears that Socotra’s biodiversity does
Path to the future
not benefit from this popularity. “Yes, Socotra is a magnet for tourists, but if we want to keep it as it is for the years to come, really
Describing Yemen as a ‘jewel to be preserved', marketing
careful steps should be taken. What will be stronger: strategic inter-
manager, Al-Mamoon International Tours, Beatrice De Filip-
ests or care for Socotra, its nature and inhabitants. We don’t know.”
pis commented to TTG that even though all countries have
De Filippis also stated that the threat to this unusual landscape
their own identity, Yemen in particular shines intensely
was cause for concern. “We are particularly environmentally-con-
with its uniqueness.
scious and the biodiversity of paradise island must be protected. We
“In the 21st century, Yemen can still offer an atmosphere of ‘time stood still’ in a region where competing for modernity is a must. Yemen, on the contrary, is working to preserve its authenticity.” The significance of preserving Yemen’s heritage was also highlighted to TTG by director, Eternal Yemen, Tina
are soon launching a website just for Socotra with the most comprehensive information on the island.“ Offering a counter argument however is managing director, Dunira Strategy, Benjamin Carey, who noted to TTG that at the moment the numbers to Socotra are manageable and that successive tourism ministers have always taken environmental protection very seriously.
Zorman who noted: “If some historic monuments are not preserved, suddenly Yemen will lose many of its historic
Drawing admiration for its authentic character, Yemen continues
sites and in the long term this would mean great loss for
to appeal to tourists with its steady endeavours able to demon-
the society in those places.”
strate the destination’s timeless attributes.
ON LOCATION SOUTH AMERICA CHILE
in the spotlight orld Travel & Tourism Council (WTTC) has revealed that Chile needs to embrace its private sector and commit more resources to international marketing, if it is to realise the full potential of its travel and tourism industry. According to data released in its Economic Impact 2014 report, following Argentina and Brazil, Chile is the third most visited destination in South America, having welcomed 3.6 million international tourists in 2013 alone. With these promising figures in mind, president, WTTC, David Scowsill, who recently addressed delegates at FEDETUR Tourism Leadership Forum in Santiago, Chile, recognised that the government has adopted many progressive policies in recent years, however more, he suggested, could be done. Speaking at the event, Scowsill said: “The spotlight is on Latin America right now thanks to the World Cup. Chile should make the most of that spotlight. There needs to be a substantial increase in public investment in international tourism promotion. This would put Chile closer to the levels of promotion invested by Argentina, Peru, Colombia and Ecuador.” Scowsill further proclaimed that Chile needs to protect its natural tourism. Marketing manager, Puyuhuapi Lodge & Spa, Manuel Lebrecht, concurred and spoke exclusively
a display of dynamism Host to a colourful array of global sporting events, the world’s gaze has been firmly cast upon South America. Stefanie Saghbini reports on how the region is further uplifting its global appeal
to TTG regarding the country’s natural attributes and the significance of maintaining them to bolster its adventure tourism segment. “Adventure tourism constitutes much more than just adventure tourism. One must get a real feel of the place to understand it. A visitor needs to embrace the destination and com-
COLOMBIA
BRAZIL
A TRUE COMPETITOR
FORGING A LEGACY
municate with it; to learn about its roots, culture and
Also endeavouring to prioritise the region’s outdoor
As one of South America’s most sought-after destinations,
heritage,” he commented, adding that lately, there
tourism elements is Colombia. Vice Minister for Tourism,
Brazil has not been resting on its laurels in light of the ongo-
has been a huge surge in visitors travelling to Chile to
Colombia, Sandra Howard, recently chaired the 57 Meet-
ing sustainable strategies in place to showcase the region as
take up adventurous sports activities, such as kayak-
ing of the UNWTO Commission for the Americas, where
a strong contender for eco-friendly tourism.
ing, rafting, trekking and mountain climbing.
delegates at the event underlined that tourism develop-
th
The northeastern coast of the country recently welcomed
ment should be based on sustainability criteria, highlighting,
the Sheraton Reserva do Paiva Hotel and Convention
which invites tourists the world over to revel in its
in particular, the role of public awareness, education and
Centre, which has been built with the area’s architectural
great outdoors,” Lebrecht continued, highlighting
training as keys to moving forward sustainability in tourism.
concept in mind; low buildings, extensive green areas and
“It is the country’s wild surrounding landscape
the annual Patagonian Expedition Race, which takes
One such stakeholder spreading its presence in the re-
environmentally-friendly construction. Having been developed according to the specifications set
place during autumn and where participants travel
gion, while preserving some of Colombia’s ancient ruins, is
through extreme weather conditions.
Viceroy Hotel Group. Having recently partnered with KIT
by US Green Building Council, a world leader in promoting
Capital, an investment group based in Cartagena and Dubai,
sustainable construction, Sheraton Reserva do Paiva Hotel
recht pointed out is the Aysen Challenge in Desafío
both parties have embarked on a project worth over $50
boasts eco-friendly attributes, which fall in line with its ap-
Aysén, taking place in the summer. “Yet another
million to redevelop the country’s UNESCO World Heritage
proach towards a Leadership in Energy and Environmental
sporting event where athletes can revel in the beauty
Site, Obra Pía, located within the famous Old City in Carta-
Design certification.
of the region, this Challenge takes outdoor aficiona-
gena, Colombia.
Another popular, annual sporting event which Leb-
dos through a three-day, adrenaline-fuelled, lifetime
The launch of this hotel has marked Starwood Hotels &
Once completed in 2016, Convento Obra Pía, Viceroy
Resorts’ eighth property in the country. To cater to growing demand, in the run up to the Rio
experience of adventurous activities, sport and di-
Cartagena, will become the hotel group’s first branded
rect contact with nature, across some of the world’s
property in South America, boasting 102 luxury guest
Olympic Games 2016, a total of 51 new large hotels are cur-
largest ice fields. This is why Chile is most popular
rooms and a restored 17 century convent. In addition, the
rently in the pipeline in Brazil, nine of which are set to come
for adventure tourism; it provides an integration of
hotel will develop 15 cabanas at an affiliated site in the Ro-
on board Rio de Janeiro’s hotel inventory, according to To-
adventure, conservation, culture, heritage, sport and
sario Islands, off the coast of Cartagena.
pHotelProjects, a leader in business to business hotel data.
much more,” he further enthused.
th
Commenting on the upcoming opening of this luxurious
As a result, a Four Seasons hotel is slated to launch in São
Dakkar Rally 2015 is another example of Chile’s
property, CEO, Chamber of Commerce of Cartagena, Jose’
Paulo in June 2015, with 150 rooms and suites; a Ritz-Carl-
strategies to promote its locale to the world, as Leb-
Alfonso Diaz Gutiérrez said: “This is our country’s first true
ton Hotel is expected to open in September 2015 in Barra da
recht concluded: “Taking place from January 12-18,
‘six-star’ hotel development, bringing a level of amenities
Tijuca, with 310 units; a Grand Hyatt hotel in Rio de Janeiro
2015, this rally, which will also cross through Argen-
and service heretofore unseen in Colombia. The Convento
with 436 rooms; and another Four Seasons resort sched-
tina and Bolivia, is hailed as one of the largest sport-
Obra Pía, Viceroy Cartagena, also reflects the transforma-
uled to launch in Recife in April 2016; as well as the highly
ing events in the world.”
tion of Cartagena into a tourist destination that can truly
anticipated Trump Rio de Janeiro hotel, comprising 171 units
compete for the world’s most selective travellers.”
and towering 13 floors.
22 August 2014
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ON LOCATION SOUTH AMERICA
SPORTING GLORY Director of sales and mar-
GEARING UP FOR INFLUX
FORTIFYING CONNECTIONS Having carried 86,000 travellers between Abu Dhabi and São
keting, Ponta dos Ganchos,
The Sheraton Rio Hotel & Resort, Brazil, has
Paulo since June 2013, Etihad Airways is expanding its South
Virginia Peluffo expressed to
invested more than $40 million to renovate
American travel options following a codeshare partnership
TTG her views on how Brazil
the entire property, according to its director
agreement with GOL Linhas Aéreas Inteligentes (GOL).
can further boost its reputa-
of sales, Dolores Piñeiro.
tion as a world pioneer in the field of sports tourism
“Etihad Airways’ guests can now enjoy easy and convenient
Speaking exclusively to TTG, Piñeiro said:
connections to 52 destinations throughout Brazil including Rio
“The new product is ready to host demanding
de Janeiro, Salvador and Brasilia, and further afield to 14 des-
international travellers looking for a great and
tinations in Latin America including Uruguay and Argentina,”
The most fundamental thing
unforgettable experience. The whole destina-
commented chief strategy and planning officer, Etihad Airways,
is that the government defi-
tion has upgraded its services and is under
Kevin Knight.
nitely needs to understand the
transformation for the upcoming Olympics.
importance of this market and
Overall, we believe Rio de Janeiro will grow in
invest accordingly. I believe
importance in the global market for leisure,
that with the World Cup, they
corporate and MICE segments."
will understand the impor-
According to Piñeiro, a few added improve-
SPREADING ITS EXPERTISE
tance of hosting such events,
ments could enhance the city’s offerings to its
or if not they will soon have
tourism segment: “I believe that more invest-
ilton Worldwide is wid-
opening four properties under
a balance on the return on
ments should be made in transportation and
ening its reach across
the brand in Peru and another
investment alongside how the
logistics upgrades. Rio de Janeiro is located
South America with 60
four in Chile.
country’s reputation has been
between the mountains and sea, so the com-
affected as a result. They
munication and transportation to some of
must invest not only in infra-
the city’s areas is difficult and demands more
launch eight new Hampton by
structure but also in teaching
time. The new metro to Barra da Tijuca will be
Hilton properties in the region,
citizens to incorporate sports
ready for the Olympics and this major infra-
after it signed an agreement
set to launch three Hampton
culture into their lives.
structure will be a great asset for the city."
with Colombia-based Metro
by Hilton properties in Colom-
Hotels, Hilton Worldwide will be
bia, throughout 2015.
August 2014
ttgmena.com
hotels in the pipeline. Currently preparing to
The first two hotels are set to open in the early months of 2018, in Lima and Santiago. In addition, Metro Hotels is
23
AWARENESS SERVICED RESIDENCES Elaborating on Rotana Hotel Management’s key strengths, he added: “Rotana was the first to address the long-term stayers in the region, which is a very important competitive advantage compared to the other chains that have lately started targeting this segment. Arjaan Hotel Apartments by Rotana, being our first-class hotel apartments, was developed for both long-term guests and families staying for weeks and months. “Moreover, with our experience in adding personal touches and understanding our guests’ needs, we recently introduced The Residences by Rotana, which focuses on guests looking for a permanent stay in the country of residence.” Mercure Grand Hotel Seef, Bahrain, is yet another expert provider of serviced residences, offering a range of unique hotel services for long-stay guests, which are not available in other hotel apartments in the vicinity, as its director of sales and marketing, Ahmed Hishma, exclusively informed TTG. The team at the property continues to cater to this growing segment, which makes up 60 per cent of the
EMBLEM OF QUALITY
property’s clientele base, particularly during weekends and school holidays, as Hishma further stated: “This shows that most of the hotel demand in the future will be leaning towards apartments, especially in our location.” Likewise, Makarim Group, through its own diligence, is putting forward an extensive long list of the needs and
As the global tourism industry continues to flourish, ever changing trends continue to shape choices made in search of an extended stay in the utmost comfort. This is where serviced residences take centre stage. Stefanie Saghbini reports
desires of guests, according to Alotaibi. He also commented to TTG that new expansion strategies are in place, all of which are set to greatly benefit from what he described as a huge ‘visiting friends and relatives’ sector, alongside the business and leisure segments in the Kingdom’s major and secondary cities. Also placing its guests atop the priority list is Ramada
n recent months, industry observers have witnessed a sharp acceleration in business levels for serviced
Plaza Jumeirah Beach Residence and Ramada Sharjah with
further elaborated. Indeed concurring with motivation for this development,
Christodoulopoulou having focused on nearby activities
residences and extended stays in MENA. This upswing
cluster director of sales and marketing, Ramada Plaza
for guests. “This year we are planning to establish new
has been triggered by the continued confidence of
Jumeirah Beach Residence and Ramada Plaza, Angela
tie-ups with strategic partners to be able to provide added
companies investing in and developing in the region.
Christodoulopoulou noted to TTG: “Sharjah has always
value to our guests, especially with the nearby Sahara
Confirming the trend exclusively to TTG, director of sales,
been in demand for extended stays – due to its proximity
Centre, offering shopping and entertainment options to our
Marriott Executive Apartments Manama and Residence
to Dubai, yet offering more affordable rates. Therefore,
guests. There is constant observation of the market and its
Inn by Marriott Manama Juffair, Reggie Titus outlined:
more and more branded and unbranded hotel apartments
requirements in order to adjust the Ramada Sharjah product
“The main attributes for this [growth] has been the rise
have been opened in the past years and this trend seems
accordingly; this is currently under discussion,” she revealed
in corporate needs for guests coming in for an extended
to continue.”
exclusively to TTG.
visit to the region (seven to 14 nights). Their general
Coinciding with this forecast was general manager,
Reflecting on these strategic approaches, Marriott Execu-
requirements are all the services of a hotel, and space which
Makarim Group, Sultan Alotaibi, who told TTG: “It has
tive Apartments Manama and Residence Inn by Marriott
allows them to work and ‘reside’ better while they are away
become clear now that the serviced residences segment is
Manama Juffair are showcasing their ability to personalise
from home. We expect this trend to continue as travel (both
becoming more and more a force to be reckoned with, and
the experience of each and every one of its longstay guests,
business and leisure) increases within the region.”
where guests request certain services and requirements.”
keeping in mind the new generation of travellers.
Echoing this positive outlook for the burgeoning serviced residences sector was corporate vice president, research
ADDRESSING DESIRES
“We are constantly evolving our services and technologies to cater to their needs,” Titus told TTG, adding that one
and development, Rotana Hotel Management, Makram El
Continuing to add personal touches and successfully meet
of the steps the property has taken includes the introduc-
Zyr, who also displayed to TTG his optimistic views in light
the needs of guests’ desires, serviced residences across
tion of mobile check-in for Marriott Rewards Members.
of the anticipated Expo 2020 Dubai and 2022 FIFA World
the region are gaining momentum and thus placing a
Cup in Qatar. “The serviced residences segment has started
strong emphasis on unique selling points, all in a bid to
(both internally and on social media networks), our person-
flourishing and gaining a high level of interest and demand
stand out among flourishing competition.
alised service towards our guests, and ensuring our brand
from the hospitality sector attracting the well-known hotel
Rotana Hotel Management is one of them, as El Zyr en-
chains, real estate owners, investors and developers ready
thused: “‘Serviced Residences’ are what we call ‘Branded
to plough in,” he expressed.
Residences’ and guests feel more comfortable in them
In conclusion, he asserted: “Looking at our guest response
promise is delivered is a key aspect that sets us apart from our competition.”
because they trust the brand. These residences are
Through just this snapshot of the serviced residences
with the FIFA World Cup in Qatar and many other events as
wisely designed according to the concept of residence
industry booming across the region, a pattern has begun
such, the hospitality sector intends to highly benefit from
specifications and standards, which form yet another key
to emerge. Savvy brands are recognising that with at-
these global events, some building new residences and
advantage for Rotana, as the majority of the main hotel
tentive and personalised service, they can be rewarded
others transforming buildings into serviced apartments.
chains have either been converting from, or designing like,
with loyalty and continued business from this lucrative
They are positioning themselves to capitalise on the
residential apartments which are still not the requested
segment.
business boom that will unquestionably occur,” El Zyr
residences that guests are looking for.”
“With the World Expo 2020 occurring in the UAE, and
24 August 2014
ttgmena.com
AWARENESS SERVICED RESIDENCES
tunisian development
INVESTING IN KEY MARKETS
Bolstering its strategic expansion plans, Dusit International
aving celebrated
has unveiled the signing of the brand new Dusit Thani
its 30th anniversary
Samara Sousse, to be situated in popular resort destination,
earlier this year,
is scheduled for 2016. Moreover, Ascott is expected to launch Ascott
The Ascott Limited
Olaya Riyadh as well as its
(Ascott) has crossed its
first properties in Oman,
development, comprising of a 26,000m² shopping mall and
milestone of featuring an
Somerset Panorama
an additional 350 high-end residential apartments.
inventory worth 35,000
Muscat and Sohar Garden
A complete reconstruction of an existing hotel, the five-
apartment units globally,
Residences, in 2015.
star Dusit Thani Samara Sousse is to house 307 rooms and a
as it propels its growth in
number of F&B outlets,
countries such as Saudi
recently secured contracts
GOLDEN STANDARDS
Arabia, Oman and China.
to manage four more
Frasers Hospitality is strengthening its presence in the
The expanding hotel
Sousse, Tunisia, slated for mid-2018. Dusit Thani Samara Sousse will be within a mixed-use
Adding to this, the luxury hotel is to provide extensive leisure facilities, Dusit International’s signature Devarana Spa – extending over 1,600m² and a large pool with a solarium. The resort will also offer direct access to its own private area on Samara Beach, exclusive to resort guests.
In addition, having
properties in Taiyuan,
Middle East with plans for six new properties set to join the
group is bolstering
Beijing, Shanghai and
group’s portfolio by 2015.
its presence in Saudi
Dalian, Ascott’s China
Arabia, by securing two
portfolio is growing at
serviced residences by expatriates and business travellers,
agreements to manage
a steady rate to reach
with arrivals expected to hit 150 million in the Middle East
two serviced residences
11,600 apartment units in
by 2030, according to UNWTO Tourism Towards 2030 –
in Jeddah.
64 properties spanning
Global Overview, the new properties, set to be located in
across 21 cities in the
Bahrain, KSA, Qatar, and the UAE, will more than double
country.
Frasers Hospitality portfolio in the region.
The 51-unit Citadines Sari Jeddah is slated to open in 2015 while the city’s 135-
According to CEO,
Responding to the increasing demand for premium
Fraser Suites DAR Tower, Bahrain, and Fraser Suites
unit Somerset Corniche,
Ascott, Lee Chee Khoon,
Executive Tower Ai Riyadh, Saudi Arabia are expected to
the first Somerset-branded
the hotel group is to house
arrive in H2 of 2014.
residence in Saudi Arabia,
40,000 units by 2015.
In addition, the hospitality group is also exploring plans to consolidate its presence in Europe and Africa.
WINNING COMBINATION
SHOWCASING EXCLUSIVITY
Abu Dhabi recently became
ship with Alesayi Group,
Four Seasons Hotels & Resorts has launched a new
home to Adagio Apartho-
having signed two projects
‘vacation rental’ website, showcasing its global portfolio
tels’ largest hotel apart-
under its Adagio Aparthotel
of prominent urban and resort residences.
ment property, with 279
brand to be constructed in
units available for residents.
Saudi Arabia.
Ideally positioned adja-
Guests can now browse through some of the world’s most exclusive properties and select the ideal urban
The 200-room Adagio
cent to the newly-opened
Aparthotel Jeddah Alesayi
sister property, Novotel Al
Plaza and the 150-room
Bustan, Adagio Abu Dhabi
Adagio Aparthotel Riyadh
Al Bustan boasts 70 stu-
Dhabab will be developed
dios, 112 one-bedroom, 56
next to upcoming ibis
two-bedroom and 41 three-
properties.
residence or resort villa, providing the comforts of home, backed by signature Four Seasons luxury and
TOWERING SUPERSTRUCTURES
hospitality services.
DAMAC Properties has commenced construction of the
of guests, rooms, square meterage and price, just to
Delivering a seamless user experience, online viewers pursuit of the perfect Four Seasons hideaway can tailor their search based on region, area of interest, number
bedroom apartments, all of
Chief operating officer,
next phase of Capital Bay, a 16-storey tower in the central
name a few, with each property page boasting its very
which offer a fully-equipped
Accor, Christophe Landais
business district of the emirate, which is set to comple-
own image gallery as well as à la carte services.
kitchen including a micro-
said: “We are convinced
ment the recently-completed serviced hotel apartment
wave, oven, dishwasher and
that developing clusters
project in Business Bay, Dubai.
refrigerator.
ibis and Adagio Aparthotel
In addition, Accor has also strengthened its partner-
Vice president, worldwide residential operations, Four Seasons, Jose Soriano commented: “We’re seeing a
Managed by NAIA by DAMAC Properties, the 131-unit
steady increase in multi-generational and small group
in Jeddah and Riyadh cre-
project in Capital Bay will comprise a mix of studios and
travel – guests who want to get away with children,
ates a winning combination
one-, two- and three-bedroom apartments when it opens in
grandparents or groups of friends to celebrate holidays
of affordable short- and
Q4 of 2016, as well as fully-fitted kitchens, maid services,
or mark special moments – and these guests are looking
long-stay offerings for
kids’ club, restaurant and swimming pool.
at residential options.”
these strategic locations.
Meanwhile, the hospitality giant is forging ahead to
Under the management
launch the world’s first ever Paramount-branded hotel and
agreements, we will see the
residences, set to join the Burj Area cityscape in Dubai in
development of a 300-key
2016, constituting first-class hospitality services including
ibis and 200-unit Adagio
valet parking, concierege, housekeeping and much more.
Aparthotel cluster at Jed-
Executive vice president, liscensing, Paramount Pictures,
dah Alesayi Plaza, and a
Mike Bartok commented: “Everyone at the studio is
194-key ibis and 150-unit
excited to see the brand’s flagship location rising from the
Adagio Aparthotel cluster at
ground and we look forward to the coming months as the
Riyadh Dhahab Street.”
tower superstructures take shape.”
August 2014
ttgmena.com
25
ANALYSIS car rentalS Commercial director – MEA, Hertz International, Sunita Gomes
General manager – UAE, Sixt Rent a Car, Malcolm Cooper The car rental industry in the MENA region is expanding much faster than most other regions
Globally, the car
around the world. We are
rental market has
fortunate to be in a region
experienced fantastic
that has such an exciting
growth. According to
outlook for the coming
a report published by
years. The Expo 2020
Transparency Market
deal is only one reason.
Research, the global
The UAE has worked very
car rental market was
hard to make the country
valued $36.89 billion
a great place, not only for
in 2013 and is growing
travel and tourism, but also
at a rate of 13.6 per
for business and pleasure.
cent in 2014. By 2019,
In the UAE you have
the car rental market is
to look ahead in terms
expected to account for
of five and 10 years
$79.46 billion.
otherwise you will be left
This growth is also
RAPID ACCELERATION With tourism figures and car rental growth inextricably linked, the MENA region, and more notably the UAE, are rising to the fore, with major companies continuing to invest. Natalie Hami investigates
behind. I remember people
reflected in the Middle
thinking Dubai was crazy
Eastern region. In
for building another new
2013, we experienced a
airport and planning to use
growth of 40 per cent
them both at the same
and we are expecting
A
time. We have recently
this to rise every year.
tourists to venture beyond Dubai and Abu Dhabi to explore other areas of the emirates. International car rental
opened a new head office
On a global scale,
in Abu Dhabi and we will
most rental business
be promoting this with
is coming from the
some promotional rates on
economy rental sector
all Internet and wholesale
and is due to the
channels.
increase in GDP figures
Furthermore, the key
with the car rental industry being a key beneficiary and the UAE demonstrating particularly impressive expansion and prosperity in this sector. According to Euromonitor International, car rental’s strong performance was driven by a rise in inbound tourism recently but also by improved
economic conditions and a subsequent rise in business travel. Moreover, there was a growing trend amongst heavyweights are thus seeking to further develop their services in the region, while at the same time taking into consideration this unique market’s needs.
General manager, Avis UAE, Oliver Woodmansee
and disposable income
to success will be for
levels globally. However,
the rental companies to
in the Middle East the
accommodate for each of
trend is toward more
the categories and their
premium car rentals
individual needs.
including SUVs; there is
You can have a fleet of
s the Middle East undergoes growth in its tourism sector, this in turn creates a domino effect
Dhabi as a cultural centre. More holidaymakers
also huge potential in
are choosing to step
thousands of vehicles but
the luxury and executive
outside of their hotel
if they are old, dirty and
rental markets.
have dangerous tyres, it’s
Middle Eastern
Senior general manager, Budget Rent a Car – UAE, Salim Damji
We are seeing
and experience the
The car rental industry will continue to grow. The
increases across all
region in more detail, and
main reasons are the huge online opportunities
not very good for anyone’s
travellers, particularly
sectors of the market,
importantly are choosing
available to drive business, continuous technology
use. I believe at Sixt Rent
when travelling abroad,
specifically, more
to travel independently of
developments in the sector and increased adoption of
a Car, we ensure our
expect the same level of
leisure customers are
traditional tour providers.
eco-friendly or green vehicles.
standards are very high.
service and luxury that
choosing to rent a car
Customers demand, and
is at their disposal in
whilst on vacation,
management at Avis UAE,
make up a large proportion of the business. In 2013,
should receive, a clean,
the region, which opens
with improved road
there is a clear signal
our average days per rental were close to five. In
reliable vehicle that is safe
up great opportunities
networks in key
that Avis intends to make
2014 so far, it is closer to three which suggests people
to drive. The price needs
for us. In response to
markets, such as the
significant investment
come to the UAE for a shorter period before moving
to be competitive and the
customer feedback, we
UAE, and broader
in the region. Later, this
onto somewhere else as part of their travels.
vehicle should be as new as
have launched the Hertz
investment in tourism
summer sees Avis return
possible.
Dream Collection.
projects, such as the
to Terminal 1 at Dubai
promotion of Abu
International Airport.
26 August 2014
With the change in
ttgmena.com
From a tourism standpoint, transient passengers
One of the new trends is the surge in online bookings; two out of three customers book online.
PEOPLE ON THE MOVE
Resort has welcomed Ferghal Purcell to the property as general manager. Purcell joins the team with extensive resort management experience in both South Africa and Ireland, having started his career as F&B manager for the pre-opening team at The Lord Charles Hotel in South Africa. Purcell’s most recent post was as general manager of the Lough Erne Resort.
General manager Jannah Place Dubai Marina has recently appointed Jawad Saade as general manager to spearhead the group’s development in this key market. Saade brings more than 15 years of experience, eight of those in Abu Dhabi, in the managerial field. Saade has previously held leadership positions in Anantara properties after serving three years with the One to One Group.
Wissam Suleiman
Huda Malhas
Director of marketing communications for Europe, Middle East and Africa
Four Seasons Hotels and Resorts has announced the appointment of Huda Malhas as the new director of marketing communications for Europe, Middle East and Africa (EMEA). Malhas moves to her new role at the corporate office in Dubai from Lebanon where she held the position of director of marketing and sales at Four Seasons Hotel Beirut for five years.
Marsa Malaz Kempinski – The Pearl, Doha
The Ajman Palace Hotel &
Jannah Place Dubai Marina
The Ajman Palace Hotel & Resort
General manager
Jawad Saade
Four Seasons Hotels and Resorts
Ferghal Purcell
General manager Wissam Suleiman has been announced as general manager at Marsa Malaz Kempinski – The Pearl, Doha. Suleiman began his hospitality career 16 years ago, and joined Kempinski in 2004, working at some of the company’s high-profile properties in the region, including Kempinski Hotel Mall of the Emirates in Dubai and Kempinski Hotel Ishtar Dead Sea, among others.
If you have recently been promoted or appointed key staff, please visit our website...
appointed Abdulrahaman AlBusaidy as the carrier’s new chief operating officer, where
Oman Air
he will oversee the airline as it prepares for the next phase of rapid expansion. Prior to this appointment, Al-Busaidy was chief strategy and planning officer for Jet Airways. He has also had a previous spell at Oman Air as CEO from 2000 to 2006.
Ramada Plaza Jumeirah Beach Residence and Ramada Sharjah have announced the appointment of Angela Christodoulopoulou as new director of sales and marketing. In her new position, Christodoulopoulou will lead the sales and marketing team in developing strategies directed towards achieving set sales targets and maximising revenue for both properties.
28 August 2014
general manager
Rotana Hotel Management has appointed Chadi Nicolas to lead the team at Hala Arjaan by Rotana, Abu Dhabi as general manager. Nicolas joins his new team from Khalidiya Palace Rayhaan by Rotana, Abu Dhabi, where he served as executive assistant manager, coordinating the hotel’s various activities with the general manager, regional staff and corporate personnel.
ttgmena.com
Adil Al Lawati
Millennium Resort Mussanah
Oman Air has recently
Director of sales and marketing
Chadi Nicolas
Hala Arjaan by Rotana, Abu Dhabi
Chief operating officer
Angela Christodoulopoulou
Ramada Plaza Jumeirah Beach Residence and Ramada Sharjah
Abdulrahaman Al-Busaidy
Human resources manager
With 16 years of experience, Adil Al Lawati has been appointed as human resources manager for Millennium Resort Mussanah, as the resort continues to adopt creative methods of attracting more visitors to the Al Batinah coastline. Al Lawati, an Omani national, has worked at the property since August 2013 and brings extensive leadership in the hospitality industry to his new role.
TATOS
SPECIAL AGENT... Owner, Aarya Village Travel, Sarala Sapkota revealed the company’s most innovative packages
“We are promoting our breakfast tour to Mount Everest, which includes three and a half hours in a helicopter and our cycling tour in the mountains and landscapes of Nepal.” Commenting on current traveller trends, Sapkota said: “Nowadays, individual travellers are increasing rather than group travel, with most preferring to book packages and hotels online with their mobile to save on time
and cost. “Aarya Village Travel is a committed tour and trekking company for organising quality holiday tours in Nepal. We organise leisure and incentive tours, trekking in the mountains, educational tours in the cultural and heritage sites of Nepal, jungle safari in national parks and adventure activities in the world’s most exciting places of Nepal including Tibet.”
What's trending this month... MASTERING LONDON London & Partners has developed a specific London module as part of a free online travel training programme known as BritAgent, managed by VisitBritain. Tailored specifically for travel agents, tour operators and DMCs, the London BritAgent Module provides those registered with key knowledge needed to sell London more effectively.
debut for major hotel group Preferred Hotel Group is introducing its first ever Travel Agent Rate. Open for immediate bookings via Global Distribution Systems (GDS), this programme presents a hefty discount on the best available rate or a specific flat fee per night at over 160 Preferred Hotel Group hotels and resorts across the globe.
August 2014
ttgmena.com
29
PICTURE PERFECT Limassol Marina The official opening of Limassol Marina – Cyprus’ first superyacht marina – takes place in the presence of the President of the Republic of Cyprus, Nicos Anastasiades.
Hilton Al Ain The property donates $1,483 to Al Ain Zoo, following a fundraising initiative aimed at promoting the conservation of endangered animals.
Al Bustan Centre & Residence celebrates its Annual Staff Party with a theme of ‘Superheroes of Al Bustan’ to honour and recognise the important role played by the property’s employees.
The Ritz-Carlton Beijing, Financial Street creates a unique banquet at the Juyong Pass of the Great Wall of China for more than 220 guests, offering them breathtaking views of the Wall.
A visual tour of recent events in the region
30 August 2014
ttgmena.com
for more news visit: www.ttgmena.com
SOCIAL HUB Our Team General Manager PUBLISHING & sales Tony Fields TFields@ttgmena.com D: +357 24 803001 GENERAL MANAGER eVENTS & COMMUNICATIONS Alexandra North ANorth@ttgmena.com D: +357 24 803071
TTG MENA’S SOCIAL MEDIA HIGHLIGHTS What a busy month it has been for the TTG MENA team. We have been flying across MENA, visiting you, our cherished colleagues. Media reporter, Stefanie Saghbini and account manager, Inna Armeanu had the pleasure of discovering the Northern Emirates; general manager, publishing and sales, Tony Fields flew to Lebanon; while account manager, Helen Moss embraced Oman’s beauty; general manager, events and communications, Alexandra North paid Jordan a visit; and making a local call, media reporter, Panayiotis Markides journeyed to Aphrodite Hills in Paphos, Cyprus.
Media ReporterS Naomi Leach Natalie Hami Panayiotis Markides Stefanie Saghbini
Tony Fields @TTGTony Good morning #Beirut. The view from my room here @VEER_Lebanon. #livelovelebanon #ttgmena #ttot #meltshow
DIGITAL CONTENT CREATOR Tatiana Tsierkezou Creative Director TTG MENA Publishing Edward Beales SENIOR Designer Maggie Bdjian
Stefanie Saghbini @TTGStef Myself and @InnaArmeanu catching up with @farag2005 @AjmanTD #ttgmena #ttot #Ajman Amazing projects on board!
E-Commerce Manager Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-Commerce executive Constantinos Voniatis Account Managers Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Inna Armeanu IArmeanu@ttgmena.com D: +357 24 803013 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 INTERNATIONAL PARTNER MANAGER Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Operations Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003 Chief Financial Officer Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 Accounts Executive Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 Headquarters Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com Thailand Representative Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 Japan Representative Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland TTG Russia TTG Media * For information on these publications, please contact us at: INFO@ttgmena.com
Helen Moss @HelenMoss18 Big thank you to our hosts @cityseasons. Thank you for fresh fruit and watermelon juice, my favourite.
Panayiotis Markides @TTGPana During an amazing day at @AphroditeHills1! Tiger Woods watch out! #ttgmena #golf
Inna Armeanu @InnaArmeanu Insight on the latest industry trends in the tourism industry of #Fujairah & #UAE with @ashhelmy61 at @Miramaralaqah
Alexandra North @NorthAlexandra Good morning #jordan from the iconic @ICJordanHotel Beautiful view from the beautiful club suite! #ttot #ttgmena
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