Middle East & North Africa
OCTOBER 2014
Spotlight MOROCCO & TUNISIA
Destination DUBAI Energetically diversifying to advance its expansion
Update RUSSIA & CIS
Analysis AIRLINES
Unveiling an abundant region of natural gems
Exclusive insight from the global trailblazers
CULTIVATED WONDER Rippling with vibrant contours of ingenuity, tourism giant Asia continues to sculpt an exciting future
October 2014
ttgmena.com
READ ONLINE
Taking vigorous and determined strategic strides
ISSUE 274
1
CONTENTS > YOUR GUIDE 02
NEWS
09
INTERVIEW
10
DESTINATION DUBAI
WELCOME CHANGE nergised by the first flush of autumn, we are now witnessing an everevolving travel industry embracing a season of welcome change. During this timely transformation, there has been an influx of new
14 18 20
ON LOCATION ASIA SPOTLIGHT MOROCCO & TUNISIA UPDATE RUSSIA & CIS
hotel brands devised to satisfy contemporary travellers’ demands, as well as further airline routes introduced to enhance connections between key markets. As such, with World Routes 2014 just around the corner and set to make a number of innovative announcements, we examine the fundamental role played by the aviation
22
ANALYSIS AIRLINES
industry in shaping the future of travel, in this issue’s Analysis Airlines. Revelling in an unrivalled tourism prowess, shapeshifter Dubai
25 28
AWARENESS ALGERIA PICTURE PERFECT
A LETTER FROM...
is diversifying its product in our destination
We wish you an inspiring month ahead.
special; while we investigate the boundless ascension of a continent, in On Location Asia. We also discover how the tenacious stakeholders of Morocco, Tunisia and Algeria are repositioning
29
SOCIAL HUB
2 October 2014
Naomi Leach Deputy Editor
and reinventing the region. While in Russia and CIS, we uncover determined, dynamic growth.
LUXURY DEBUT IN BAHRAIN
TOP STORY
NEW BRAND ANNOUNCED Luxury hotel company and member of Dubai Holding, Jumeirah Group, has recently revealed plans to launch a new contemporary lifestyle brand
A milestone for the Kingdom of Bahrain, Kerzner International Holdings has
entitled VENU. VENU is specifically designed with
joined forces with Sevens Holdings to
the modern traveller in mind, offering
develop and operate Bahrain’s very first
a contemporary environment. Dubai-
One&Only resort in Seef, Manama.
based developer, Meraas Holding,
Designed for both corporate and leisure
and Jumeirah Group are in the midst
travellers, the brand new upscale resort is
of discussions for the inaugural VENU
scheduled to open its doors to the public
hotel to be located on Bluewaters
in 2016. The coastal property is due to
Island in Dubai.
house approximately 150 guest rooms
CEO group operations, Jumeirah
and suites, villas and estates, dining and
Group, Nicholas Clayton commented:
retail options, a One&Only Spa, meetings
“This is a genuinely exciting
facilities and a private beachfront.
innovation for Jumeirah Group.
CEO, Kerzner International Holdings,
The time is right for us to launch a
Alan Leibman commented on the luxury
new contemporary lifestyle brand.
arrival: “More and more visitors are
Its provenance and energy comes
discovering Bahrain for both leisure
from Dubai – and the first few VENU
and business and I am looking forward
hotels will open here – but it is
to introducing the resort to our loyal
ultimately a powerful way of taking
One&Only guests and new guests alike.
the core essence of Dubai out into
The beachfront location is remarkable
the international market, reflecting
and I am very confident that the resort
the city’s energy, dynamism and
will define ultra-luxury in Bahrain.”
cosmopolitan nature.”
ttgmena.com
NEWS
2014
EXHIBITION CALENDAR OCTOBER 9 - 11 TTG Incontri, Rimini, Italy www.ttgincontri.it •
RIYADH EMBRACES BUDGET LAUNCH upplying additional
Hotels MEA, Ali Hamad
budget hotel
Lakhraim Alzaabi, Studio
rooms to the city
M is a distinctive brand
of Riyadh, Studio M,
that addresses an under-
which falls under the
represented segment of
OCTOBER 14 - 16 IMEX America, Las Vegas, the US www.imexamerica.com •
umbrella of Millennium &
the regional market.
Copthorne Hotel Middle
“In Riyadh, budget
East and Africa (MEA),
hotels account for just
OCTOBER 20 - 22 RHIC, Moscow, Russia www.russia-cisconference.com •
has made its way to the
10 per cent of existing
city, which is burgeoning
supply and only 1,000
OCTOBER 29 - 31 ITB Asia, Singapore, Singapore www.itb-asia.com •
properties.
NOVEMBER 3 - 6 WTM London, London, the UK www.wtmlondon.com/ • • NOVEMBER 5 World Responsible Tourism Awards, London, the UK www.wtmlondon.com/seminar/World-ResponsibleTourism-Awards • • NOVEMBER 18 - 20 EIBTM, Barcelona, Spain www.eibtm.com • • •
rooms in the pipeline. We
with upscale to luxury
see tremendous potential for a contemporary budget
The 145-key property is the first Studio M brand in the Middle East and is due to open in Q2 of 2015. According to president, Millennium & Copthorne
brand, given that this existing market segment is too often represented by independent properties of variable quality,” he added.
STRENGTHENED PORTFOLIO A management agreement has been signed between Accor HotelServices Middle East and Action Hotels for the development of a 128-key ibis Styles hotel in Sohar Oman, slated for mid-2016. The property will be situated on the Batinah Highway, the main road connecting the UAE and Oman and will
TTG MENA will be available at these shows ttgmena luxury will be available at these shows
house an all-day dining restaurant, a lobby café, swimming pool, gym and meeting rooms. CEO, Action Hotels, Alain Debare remarked: “The ibis Styles brand represents a unique offering in the economy segment, and we believe its position at the forefront of the market will drive significant returns.”
UNITING TOURISM Bringing together the international
Authority, Italy and Portugal are
meetings, incentive travel and
the new European exhibitors this
events industry, IMEX America
year, while seven new hotel groups
is gearing up to take place for the
are also set to be showcasing their
fourth consecutive year, at Sands
products for the first time. Furthermore, attendees,
Expo, Las Vegas, the US, this
exhibitors and the public will come
autumn. The show will officially kick-off
ELEVATED LEVELS OF SERVICE ffering
1,000 visitors at a time, will
unrivalled
be able to enjoy a relaxing
Qatari
ambience and state-of-the-art
hospitality to
lighting technology, spread
premium travellers,
across two levels.
Hamad International
Dining options are also being
face to face with free professional
on Tuesday, October 14 and will run
education, extensive networking
until Thursday, October 16, with 50
and co-located events while hosted
new booths together with 70-plus
buyers and buyer-attendees can
exhibitors which have been given
avail from an online appointment
increased booth space for this
system whereby they have a free
year’s edition of IMEX America.
choice over which exhibitors they meet with and when.
Austria, the Czech Tourism
CONSOLIDATING TIES
joined the event which crossed Mumbai, Ahmedabad, Bangalore, Chennai and New Delhi. According to director,
Airport (HIA) has
served, from light bites to
Over the past year, India has proven to
As a result, Abu Dhabi Tourism &
unveiled its new Al
seated dining in the mezzanine
be Abu Dhabi’s largest tourism market,
Culture Authority (TCA Abu Dhabi)
promotions and overseas offices,
Mourjan Business
area, while an infinity pool
having contributed to a 35 per cent rise
embarked on a five-city roadshow
TCA Abu Dhabi, Mubarak Al
Lounge spanning
water feature lit by a four-
in occupancy levels across the emirate’s
in India with a total of 14 tourism
Nuaimi, the soaring inbound
10,000m and with
tiered chandelier accentuates
hotels and resorts, during H1 of 2014
stakeholders, including Etihad Airways,
market from India is a result of
bespoke design
the lounge.
compared to H1 of 2013.
Yas Island, hotels and more, having
Etihad Airways and its partner
2
features gracing its
Jet Airways providing convenient
Moreover, passengers can make use of private quiet
travel options to Abu Dhabi,
rooms, family spaces, a
something which is expected to
who visit Al
nursery, kids’ games rooms,
be further boosted in February
Mourjan Business
prayer rooms, smoking area,
2015, when daily routes from
Lounge, which can
and a dedicated business
Kolkata are set to launch.
accommodate up to
centre to name a few.
interiors. Passengers
4 October 2014
ttgmena.com
NEWS
NEW SIGNING IN TURKEY
The 2014 edition of the EMEA Hospitality Summit, due to
UPSCALE RESORT OUTLINED
take place from November 24-25 at Fairmont Le Montreux
Mandarin Oriental Hotel
and offers direct access
Palace, Switzerland, is gearing up to discuss an array of
Group is preparing for its
to Jumeirah Beach. The
fundamental industry-related topics. Some of the discussions
first foray in Dubai with
resort is to house 200
throughout the duration of the event will include: renovation
an inaugural property,
rooms and suites, including
and development strategies, the latest design trends,
Mandarin Oriental,
12 spacious over-the-water
location selection, green building and much more. Adding
Dubai, which is currently
villas.
to this, attendees will have the chance to meet with solution
under development and
providers spanning energy management, lighting, HVAC,
expected to launch
will present its guests with
architecture and renovation concepts.
in 2017.
nine F&B outlets, including
The project, owned
PREMIUM ARRIVAL InterContinental
treatment rooms, as
Hotels Group (IHG) has
well as a rooftop bar and
Etihad Airways has introduced
announced the signing
lounge, and Holiday Inn’s
a new arrivals lounge at Abu
of Holiday Inn Kayseri –
signature Open Lobby.
Dhabi International Airport, for
Düvenönü, with the hotel
The property is located
set to open in early 2016,
close to the city’s cultural
and to be operated under
and historical attractions,
a franchise agreement
within walking distance to
shower units, a service
with Ali Sert Otel Tur Ins
many offices, as well to
for clothes steaming and
San Tic.
the city’s trading centre.
complimentary wet shaves
The upscale property
a signature pier-top
by Dubai Real Estate
restaurant with dedicated
Corporation and
docking facilities, allowing
developed by wasl
for access by private yacht.
Hospitality is situated on
A spa and Beach Club are
Jumeirah Beach Road
also planned.
first class and business class guests. The lounge provides 10
The 161-room hotel
Additionally, the new
will feature six meeting
hotel is to be connected
enjoy a relaxation area, cafe
rooms, a gym and three
by train service.
and business facility.
from barbers. Guests can also
FRESH ENDEAVOUR
ASIAN REBRAND UNVEILED
Meliá Hotels International announced its next major launch; ME Miami which will be the ME by Meliá brand’s first property in the US. The new Bayfront property, is slated to open in spring 2015, and,
hangri-La
Jen Orchardgateway in
under the ownership of the private-equity, alternative investment
International
Singapore, whose recent
manager, CGI Merchant Group, the property will take over the
Hotel
opening ushered in the
current location of Casa Moderna Hotel, and boast 129 rooms, two
Management has
transformation of Shangri-
rooftop pools and more than 465m2 of renovated space which
revealed the launch of
La’s Traders Hotels.
will be converted into new dynamic F&B facilities and dining and
its trendy Hotel Jen
The first phase of the
event spaces.
brand. Catering to a
Hotel Jen roll-out, will see
new generation of
further Traders hotels
independently minded
in Hong Kong, Brisbane,
business and leisure
Penang, Johor Bahru,
travellers, the brand
Manila, Maldives, Beijing and
HOTEL CHECK
RADISSON ROYAL, DUBAI
BY Maiju Vaananen
will launch quickly, with
Shenyang to be rebranded
My stay at the property was a
rest of the hotel, was simplistic and stylish
10 openings scheduled
by March 2015. Future
very memorable one. During
in its layout, allowing guests to feel at ease.
to open in major cities
Hotel Jen development
Furthermore, I was astounded that even
across the Asia Pacific
projects are currently under
region by March 2015.
discussion in additional key
The first to open
gateway cities across South
check-in, the hotel’s staff were helpful and ensured it was a
the bathroom boasted one-way, floor-to-
seamless process, and during my
ceiling windows, with stunning views of
visit, they were always on hand,
Dubai’s skyline. And an infinity pool on the
but never intrusive.
roof and pool bar also provide a thrilling at-
Entering my room, I was immediately impressed by the wall-to-
mosphere, and a breathtaking view. In terms of meeting facilities, the Origami
ceiling window which flooded the
meeting room was striking – it offers an
room with natural light. It gave
inviting environment for meetings, and also
a welcoming aura, and the room
excellent connections to the Dubai Interna-
itself was comfortable and practi-
tional Convention and Exhibition Centre.
cal in size, and as such felt very homely to me. The décor, like the
of these was Hotel
I enjoyed the buffet breakfast which offered delicacies from the world over.
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective. 6 October 2014
ttgmena.com
East Asia.
NEWS
HEIGHTENING AWARENESS
HOTEL CHECK
GLORIA HOTEL DUBAI
By Tatiana Tsierkezou
orld Travel Market (WTM), London, slated for
Gloria Hotel Dubai made me
bathrooms were spacious
November 3-6, is set to welcome Saudi Arabia
feel right at home from the
and clean with a range of
onto its exhibition floor for the first time.
moment I entered its doors.
soaps, shampoos as well as
The staff at reception was
other amenities, and my room
plans to enhance its tourism product by 2023, which
friendly and helpful, and pro-
provided plenty of cupboard
includes investments worth over $30 billion.
vided me with a metro timeta-
space – great for hanging
ble, ensuring that I would get
up my business attire. Other
to my meetings on time.
suite facilities included a
The Saudi government is said to be unveiling costly
Saudi aims to highlight the historic potentials of the Kingdom of Saudi Arabia as a crossroad of civilisations.
Upon entering my two-bed-
cony and a speedy Internet
by a comfortable living and
connection. My favourite part
dining space, ideal for loung-
of my Gloria experience was
ing about in after a busy day
indeed the extremely com-
on my feet. The suite itself
fortable bed. Following a jam-packed
was capacious and beautifully designed with hints of
day of business, I would retire
gold, ample lighting and a vast
to my room and order room
workspace.
service. The hotel offers a wide variety of reasonably
I was pleased to see that Vice president, marketing and programmes, Saudi Commission for Tourism and Antiquities, Hamad Alsheikh
kitchen, laundry room, bal-
room suite, I was welcomed
the fridge was stocked with
priced dishes and the service
drinks and chocolates, the
is seamless and friendly.
commented: ”Saudi aims to highlight the historic potentials of the Kingdom of Saudi Arabia as a crossroad of civilisations through displaying part of its history, heritage,
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
achievements and tourism potentials.”
8 October 2014
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INTERVIEW
Group CEO, Qatar Airways, HE Akbar Al Baker exclusively shared with Naomi Leach how the new Hamad International Airport is set to redefine Qatar’s flourishing, everadvancing, travel industry
TTG: How has the opening period at the airport been? It has been an exciting time for us at Hamad International Airport (HIA), as we have successfully transferred all operations from the old airport to Doha’s new worldclass aviation hub. Thanks to the hard work and diligence of all Qatar Airways and HIA staff, the full transition to Qatar Airways’ new hub went very smoothly and we’re extremely pleased with the overwhelmingly positive feedback we are receiving from passengers.
TTG: How is HIA a pioneer in the region, what new innovations are being showcased to demonstrate the future of travel? HIA has been built with passenger comfort in mind. As such, there are many systems at the airport that feature
EMBRACING THE FUTURE TTG: How do you anticipate that HIA will transform Qatar’s travel industry?
the latest state-of-the-art technologies to provide more
premium facilities at HIA that enable a world-class travel experience, and with very rapid transit times of less than 45 minutes, Hamad International Airport is an extremely
comfort to passengers – from check-in facilities to secu-
Designed to support and sustain Qatar’s historic de-
relevant international aviation hub for stopover or trans-
rity scanners and fully-automated baggage systems with
velopment as a nation, HIA is delivering an exponential
fer traffic.
the capacity to handle 19,500 bags every hour. Detailed
increase in Qatar’s capacity to handle international
ergonomic research has ensured that this technology is
movements of people, goods, capital, knowledge and
spoke, architecturally beautiful space that offers unique
integrated into the airport’s layout simply and effectively.
technology. It is a vital element of Qatar’s National Vision
experiences. This includes the exhibition space through-
Its pioneering design, engineering and construction also
Passengers travelling through the airport enjoy a be-
2030, which sets out the roadmap for a unique national
out HIA that delivers iconic artwork such as ‘Lamp Bear’
make it a flagship national project and one of the most
transition from reliance on petrochemical revenues to a
by Urs Fischer, ‘Playground’ from Tom Otterness and
ambitious global aviation projects ever undertaken. With
diverse, knowledge-based economy.
Tom Claasen’s ‘Oryxs’.
state-of-the-art infrastructure and facilities all housed
From its economic benefits to its design and cultural at-
Additionally, activity nodes are available for all passen-
within one space, as well as optimised operational flow,
tractions, HIA’s story is largely a reflection of Qatar’s own
gers, offering travellers the opportunity to use the free
HIA is setting a new global standard in travel expecta-
story and identity.
Internet counters, relax in the television areas or use the
tions. This is all complemented by facilities such as an air-
In addition, since Qatar is located conveniently within
side hotel, complete with spa, swimming pool and squash
an eight-hour flight for more than two thirds of the global
court for transit passengers, and the use of contemporary
population, as well as between the world’s established
art displayed around the airport by Qatar Museums, in-
and emerging financial centres, HIA is the ideal aviation
cluding the now iconic ‘Teddy Bear’ statue in the airport's
hub for business and leisure travellers.
main atrium. And, in addition to airport passenger services, the very latest technology has been implemented at the Qatar Air-
quiet rooms to rest before their departing flights.
TTG: Are you collaborating with any other tourism entities to promote tourism to Qatar? There are a number of events taking place in Qatar that
TTG: How does HIA facilitate or encourage the stopover market and where are they arriving from?
ways Cargo facility, which allows for automated storage
will bring the global community together to experience Doha’s first-class hospitality. HIA will play a critical role in facilitating their arrival and departure, and guests should
and retrieval systems (ARAS), offering premium services
Doha’s central geographic position gives it significant
to our cargo customers. Pilots and airlines will also benefit
advantage as it is located at the cross-
from the latest technology installed at the Air Traffic Con-
roads of east and west. With a
trol tower (ATC).
high level of service and
look forward to travelling through Qatar’s world-class aviation gateway. These events are also part of the human and economic development pillars of the Qatar National Vision 2030, in which HIA is one of the key drivers and facilitators of economic diversification.
October 2014
ttgmena.com
9
DESTINATION DUBAI
ENERGETIC ASCENDANCY
Exuding unrivalled stamina, Dubai has set its sights on continuing to awe and excite visitors with strategic, diversified expansion. Natalie Hami reports from the emirate
ursting with a kaleidoscope of electrifying
with increasing investment to enhance the emirate’s
attractions to universally appeal, Dubai has
world-class tourism proposition in the lead up to
positioned itself as an exciting and exhila-
Expo 2020 and beyond.”
rating place to be, not only for leisure trav-
Dubai’s advancing speed in progress is undoubt-
ellers but for those visiting on business or simply on
edly undeniable, however the question arises as to
a stopover before moving on to another destination
whether or not it ought to be diversifying and looking
or emirate.
to alternative niches for the future, in order to sus-
The emirate’s constant rising momentum was recently reinforced with the announcement that Vice-
tain this vast tourism machine that it has created.
TTG visited the emirate to discover how it’s plan-
President and Prime Minister of the UAE and Ruler of
ning for the future, especially regarding rising com-
Dubai, HH Sheikh Mohammed bin Rashid Al Maktoum,
petition in the region, and whether or not there is
was endorsing the $32 billion expansion of Al Mak-
concern of an over-supply of hotels in the run up to
toum International at Dubai World Central (DWC), set
EXPO 2020 as well as afterwards.
to ultimately accommodate more than 200 million passengers a year.
Advisor to the owner, Cosmopolitan Hotel, Dubai, Daniel Hajjar questioned this, commenting that ad-
Its fast-paced development was expressed adeptly by vice president, operations – Arabian Peninsula, Hilton Worldwide, Christian Grage who commented
ditional major attractions must be developed to continue attracting increased visitors year after year. General manager, Hawthorn Suites by Wyndham,
to TTG: “With the world’s focus on Dubai and its fast
Wael El Behi told TTG: “Competition is tough but it
paced growth, we expect this momentum to continue
is good to the see the destination shaping up. The
10 October 2014
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DESTINATION DUBAI maintain a competitive edge.
Management Division,
Director of sales and mar-
Fabio Prestijacopo
keting, Dusit Thani Dubai, Julia Alvaro expressed
Wisdom and clear vision of the rulers have ensured there is continuity in everything.
focusing on Africa. There have been quite
said: “Emirates Holi-
a few from Britain stopping over in Dubai
days is working on
and on to Africa, and it’s also a great stop-
this to TTG: “Our
introducing more three-star hotel
focus is to enhance
partners.”
our partnership
over for Australia.” Chief operating officer – Middle East, India and Africa, IHG, Pascal Gauvin
with all sources and
In addition
pointed out the benefit of the new and
channels to increase
CEO, Hospital-
innovative attractions soon-to-launch in
ity Management
business. There will be more focus on online
Holdings (HMH),
marketing and direct
Laurent Voivenel commented to TTG on the
bookings from our website with special offers, promotions
share will be reduced but the owners will
offer Dubai and the Maldives. We’re also
and packages.”
huge opportunity that lies with the burgeoning budget seg-
neighbouring emirates. “With exciting new developments in the surrounding emirates, such as the Louvre and Guggenheim Abu Dhabi, coming up, the UAE is expected to see an increase in international and domestic travel.” Enticing travellers transiting through
Chief operating officer, Emaar Hospital-
ment. “The scale of opportunity in Dubai
However, according to general manager,
ity Group, Philippe Zuber expressed confi-
as well as the region for budget hotels is
Dubai to stay on an extra day or two is also
Auris Plaza Hotel-Al Barsha, David Milican,
dence. “We are quick to adapt to changing
unprecedented. Breaking new ground in
supported by general manager, JW Marri-
Dubai’s projects as well as those still to be
market conditions and roll out new initia-
budget hotels, ECOS Hotels is a 'no frills'
ott Marquis Hotel Dubai, Bill Keffer.
announced will keep Dubai in the spotlight
tives to sustain the occupancy levels.”
B&B brand that ties together a unique eco-
still make a profit.”
for years to come. He added exclusively
The need to keep up with the emirate’s
to TTG: “Location, location, location is why
surging pace was also noted by general
I feel the Auris Plaza will continue to
manager, Mövenpick Hotel Jumeirah
benefit.”
nomical and ecological concept.” Eager to benefit from this growing seg-
This was reiterated by cluster general manager, Ramada Plaza JBR and Ramada Sharjah, Alper Can Bulcum who exclusively
ment is City Seasons Hotels. Al Aamri
told TTG: “With regards to other destina-
Beach, Horst Walther-Jones who said:
revealed exclusively to TTG: “City seasons
tions, as Dubai and Emirates Airline them-
“With all the new projects coming up, we
has plans to expand the portfolio to include
selves are promoting the city as a stopover
by managing director, City Seasons Hotels,
all have to put strategies in place to ensure
budget hotels.”
destination, even for guests that do choose
Mohamed Al Aamri who told TTG: “Dubai
that we retain the current client base and
will always be the land of the novelties.
also explore new markets.”
The very same confidence was echoed
Wisdom and clear vision of the rulers have
Director of sales and marketing, Taj Pal-
other alternative destinations, a quick stop
Superior position
in Dubai is mostly included.”
ensured there is continuity in everything
ace Hotel Dubai, Asser Samy further com-
that takes place in Dubai. There are so
mented that with increased competition
Ideally placed, Dubai has swiftly become
Dubai’s travel and tourism industry,
many events that have been shifting to
within the emirate and across all sectors,
the ultimate stopover destination with
the emirate’s stakeholders are eagerly
take place in the Gulf region and mainly
the trends relating to creativity will be an
travellers across the world visiting for a
advancing their product to keep it
UAE and that automatically helps the
important area of focus for the property in
day or more, and many tourism industry
firmly in the spotlight.
hotel industry.”
the next coming years, as well as improv-
stakeholders capitalising on this increas-
ing the digital side by optimising its web,
ingly popular trend.
General manager, Crowne Plaza Dubai,
With enthusiasm abounding within
Georges Farhat, describing the emirate
social and mobile communication tools.
as ‘an absolute driver of innovation,’ also
“We will leverage the growth potential in
Matt Vlemmiks elaborated: “We’ve been
noted that Dubai’s upcoming projects will
our product categories even more by con-
putting itineraries on our website which
give an even higher focus on the emirate.
centrating on three key areas: strengthen-
Senior vice president, sales, marketing
ing each segment (rooms, restaurant and
and PR, Atlantis, The Palm, Ravini Perera
lifestyle), innovations, and focusing on cus-
agreed, adding that Dubai is fortunate to
tomers and consumer satisfaction.”
Director – Middle East, Lightfoot Travel,
have exceptional infrastructure, security and transportation offerings, which attract both leisure travellers but also savvy busi-
Changing profile
ness visitors. Placing the emirate in the spotlight for
However, with rising competition, the ques-
the MICE segment was senior vice presi-
tion that begs to be answered is how does
dent – venues, Dubai World Trade Centre
Dubai plan to attract the mammoth figures
(DWTC), Ahmed Alkhaja who revealed to
it’s planning for and will it be focusing on a
TTG that in 2014, DWTC will be hosting 11
particular tourism segment to do so?
international congresses, spanning a num-
According to chief operating officer, Cit-
ber of strategic industry sectors, which will
ymax Hotels, Russel Sharpe, there needs
deliver an estimated $32 millon economic
to be a much heavier focus on the budget
boost for the emirate.
conscious traveller, noting that the low cost airlines have been driving the three-
Sharpened approach
star segment. “How are they going to get 20 million visitors [for Expo 2020] without catering to the backpackers? The profile is
Indeed with the run up to EXPO 2020, the
changing. We’re building hotels with that in
emirate is set to undergo a massive boom
mind,” he commented to TTG.
in construction to accommodate the surge
The increasing focus on the three- to
in visitors that is expected. With this in
four- star segment was also noticed by
mind, a number of properties are looking
Emirates Holidays. Vice president business
to up the ante in terms of their offering to
support, Emirates Destination and Leisure
October 2014
ttgmena.com
11
DESTINATION DUBAI
BRIGHT WELCOME General manager, Sofitel Dubai Downtown, Klaus Assmann revealed to TTG how the property has been received
ALIGNING WITH DUBAI’S GROWTH
UNIQUE ENTRY INTO THE EMIRATE Director of sales and marketing,
Our hotel has been very well
Warwick Hotel Dubai, Joydeep
received by the market and we have
Ghosh recently outlined the
enjoyed high occupancies during our
property’s fresh strategy
first months of operation.
exclusively to TTG.
We believe that our services and
“At the moment, we’ll be
facilities are unique and we offer an
focusing on the GCC market
irresistible combination of location,
and then more on international
with the iconic Burj Khalifa and the
guests,” said Ghosh, adding that
Arabic Gulf coastline views; our fresh
ith a key focus on both their corporate customer
they aim to make the hotel very
dynamic design; and our restaurant
base and the leisure market, general manager,
accessible and approachable.
and bar offerings.
Park Regis Kris Kin Hotel Dubai, Scott Butcher
The property mainly caters
revealed to TTG how the team is continuing to polish the
to the corporate segment due
guest experience. Butcher said: “We are continuing to im-
to its location close to DIFC and
prove our product offering and we are enhancing our ban-
a number of key areas, but also
quet facilities on the mezzanine level of the hotel.”
to the leisure segment as it’s
Noting that their current top hotel feeder markets inLe Méridien Dubai Hotel & Conference Centre has recently added a new wing to its inventory, Le Royal Club. The new 196-room wing offers a variety of added value benefits such as airport transfers to and from Dubai International Airport Terminals 1 and 3 in a luxury car, exclusive check-in via independent reception on each floor among other unique features.
clude the UK, India, the UAE, Germany, Thailand and KSA, Butcher was optimistic about further growth. He stated:
close to Dubai Dolphinarium and various shopping malls. Furthermore, the hotel is
“The new visa arrangements for the cruise industry and
located just a minute and a half
medical tourism are a welcome initiative. With our location,
from the metro station.
close to Port Rashid and also within easy reach of Health-
Ghosh also revealed that
care City, this could prove to be a boon for our hotel and
Warwick Hotel Dubai contains
the city in general.”
dry floors and ladies’ floors.
12 October 2014
ttgmena.com
DESTINATION DUBAI
NEWS IN BRIEF TRYP by Wyndham is set to open in Dubai in the next six months. Auris Hotel Management has a number of budget hotel projects due to open in 2015 and 2016. Level 43 Sky Lounge, an open-air bar and lounge concept, has recently opened at Four Points by Sheraton Sheikh Zayed Road.
ENHANCED APPEAL AN OPTIMISTIC FOR VISITORS FORECAST itymax Hotels has
most fiercely competed
Vice president sales and
three new projects
categories in the region
marketing, TIME Hotels,
Meanwhile, the company
under development
in the coming years,” said
Tommy Ressopoulos told
has announced the latest in a
above our projections.”
in the UAE, two of which are
chief operating officer,
TTG of the company's
series of property management
set for Dubai, and all to be
Citymax Hotels, Russel
confident year and
contract deals with the signing
completed by 2017.
Sharpe.
optimism for 2015.
of a new five-star hotel located
The three new properties
Sharpe further noted that
are to incorporate features
Citymax Hotels will continue
group, 2014 has been
such as a roof top pool, bar
to improve guest services
extremely interesting.
Bonnington Jumeirah Lakes Towers is looking to develop new markets such as the Iranian and Turkish leisure markets.
and sun deck.
with enhanced WiFi which
January to May, both
easy access to Wafi Mall,
has recently come into
volume and rate were
among others.
JW Marriott Marquis Dubai has grown its inventory by 86 per cent since March 2014, the hotel has increased its RevPAR by 7.2 per cent and occupancy by 9.5 per cent.
tower by 2016, featuring
Accor HotelServices Middle East has signed a management agreement with the Hiranandani Group, to develop an ibis Styles hotel in Dubai.
featuring three restaurants
Rabih Saab commented to TTG on the company’s successful
and bars, among other
year and its new global brand vision and strategy.
Gloria Hotel Dubai is renovating its three executive floors and lounge.
Ras Al Khaimah will be
the last year with an expansion of the team, new, additional
centrally located by the
travel content and industry-leading products as well as
Radisson Royal Hotel is to use 'Grab and Run', complimentary Wifi, Experience meetings and Club Carlson to drive business to the property.
creek in the Al Nakheel area
the launch of our new branding.” He noted that Travelport
of the city.
also announced its second quarter and half year results,
Citymax Hotels Al Barsha will be introducing a new
a few minutes from Dubai Healthcare City. TIME Royal Hotel will have
operation.
PROMISING YEAR
120 rooms. Citymax Hotels Business Bay will be ready to welcome guests by 2017,
President – Africa, Middle East and South Asia, Travelport,
facilities. Citymax Hotels
“The business has been going from strength to strength in
“The budget hotel
demonstrating an improvement on financial performance
category will be one of the
October 2014
“For TIME Hotels
within the same period last year in all of its key markets.
ttgmena.com
13
ON LOCATION ASIA
SIGHTS FOCUSED ON MIDDLE EAST Chief operating officer, Ovolo Hotels, Dirk Dalichau toldTTG that largest feeder markets, for the Hong Kong based company, constitute Australia, Singapore, the US, China, Taiwan, however the company is keen to tap into markets such as MENA. Highlighting their commitment to fast, free Internet as a USP, he said: “We’ve seen the number of guests coming from the MENA region steadily grow over the past few years.They have been receptive to our fresh approach to hoteling. We have become more
CULTIVATED WONDER A giant of the tourism industry, Asia led by influential China has been pioneering with a number of innovative tourism trends. Panayiotis Markides examines how each country's travel sector aims to sustain its ongoing growth
T
he impact of Asian travellers on the global tourism landscape is undeniable
SHIFTING TRENDS
with a staggering 83 million tourists from
The PuLi Hotel and Spa in Shanghai, China has revealed
China alone traversing the world in 2012,
to TTG that recent trends in bookings have changed,
according to the World Tourism Organization, UNWTO. Furthermore, in light of the recently held Chinese
that attend Hong Kong’s international trade fairs, many of whom are now coming from the Middle East as their business with Asia grows in importance.”
INCREASE IN CHINESE VISITORS Director of sales and
we are also looking at even
marketing, Starwood Bali
bigger potential from the
Resorts Collection, Lillian
domestic market which has
Tan spoke with TTG about
produced larger demand
the trends the resorts have
from the flight options,
observed: “The trends
stronger economic situation
recently on the island which
as well as emerging lifestyle
has affected our resorts are
markets such as female
the significant increase of
solo/groups, familes, high-
visitors from China.”
end vacationers and young
Tan added: “Meanwhile,
travellers.”
most notably that as a result of internet booking services, business lead-in time is shorter and the property has
Visitor Summit in Abu Dhabi, where 75 top-tier tour
witnessed last-minute bookings as director of marketing
operators from China were hosted in Abu Dhabi, links
communications, The PuLi Hotel and Spa, Catherine Lee
are being strengthened between the two regions.
explained: “The hotel’s length of stay is around 2.2 nights,
proving that the Middle East is attractive to the
and guests are looking for personalised service.”
Chinese market, while the same rings true in the
proactive in targeting the many exhibitors and guests
Lee added that the property is also highlighting its luxury
converse direction. Indeed, Abu Dhabi Tourism &
credentials to Europe/MENA market, as a member of
Culture Authority has revealed that Chinese visitors
Leading Hotels of the World and by attending ILTM Cannes.
accounted for around 39,000 hotel guests in 2013, a figure that was around 30 per cent higher than the previous year and continues to grow. The fact that April 2014 saw a 309 per cent increase in guest
A MENA FRIENDLY LUXURY BRAND
performance alone shows that there is potential for future expansion becomes immediately clear. In
Rosewood Hotels & Resorts has unveiled the imminent
Dubai, 143,000 Chinese visitors arrived in the first six
opening of Rosewood Beijing. The 283-room Rosewood
months of the year, a figure no doubt bolstered by the
Beijing is due open in mid-October 2014 as the first China
14,500-delegate NuSkin incentive trip, opening the
property for the company.
door for more similar incentive trips.
Director of sales and marketing, Rosewood Beijing, David
However, across the continent itself, as evidenced
Campbell commented: “The Rosewood Beijing concept is to
to TTG by a number of industry stakeholders, there
firmly embrace the thrilling contemporary vibe of modern,
are flourishing hotspots, and the travel industry has
go-getting China while at the same time maintaining a
ensured the establishment of reciprocal relationships,
symbiotic relationship with its rich and storied culture.” He highlighted China, Hong Kong, Taiwan and the US
and infrastructure to support the arrival of more international visitors to the Asian region. Confirming
as the property’s main markets, but also revealed that
this peak in inbound travel, China’s travel sector
MENA travellers are proving to be of increasing importance
contributed $850 billion to GDP in 2013 (equivalent
to Asia. Campbell told TTG: “With over a third of Arab
to 9.2 per cent), according to data from World Travel
nationals known to make between one and five personal
& Tourism Council allowing the travel and tourism
trips outside the MENA region every year, the Middle East
industry to flex and showcase its econonomic muscle.
continues to be one of the most important source markets
14 October 2014
for the global luxury travel and hotel industry.” ttgmena.com
ON LOCATION ASIA
During spring 2015 Japan
to 2.5 hours. It will also be a
DEBUT GOLF RESORT FOR CHINA
National Tourist Office
direct train journey, where
Further bolstering its portfolio of properties spanning the
(JNTO) has divulged that
at the moment a train
globe, The Ritz-Carlton Hotel Company has announced
the Hokuriku bullet train
change is necessary.
plans for its inaugural golf resort in China, slated to open its
JAPAN HIGH SPEED TRAIN LAUNCH
line extension will be
doors to the public in late 2015 on the island of Hainan.
As a result, JNTO is set
The Ritz-Carlton, Mission Hill, developed by Mission Hills
completed, cutting journey
to promote the Hokuriku
times from Tokyo to
region of Japan more
Golf Club, will boast 201 keys and is to be located in Haikou,
Kanazawa from four hours
in 2015.
the capital of Hainan Province. The property is set to house 21 private villas and a dedicated clubhouse. An ideal haven
SINGAPORE BOOKINGS SURGE GTA has revealed that it has successfully bucked a downward trend in Singapore’s tourism industry in the first half of the year. Instead, the number of room nights in Singapore booked with GTA by high street and online travel agents and tour operators around the world rose by 35 per cent in the first six months of 2014. As a result, Singapore has overtaken Bangkok to become Asia’s most popular destination and – contrary to the wider trend – room nights booked by Chinese travellers has increased 45 per cent, with the majority of travellers coming from Australia, China, Hong Kong, India, Indonesia, Japan, South
NEWS IN BRIEF Japanese Airlines has added routes between Nagoya Chubu and Bangkok and Osaka Kansai and LA, the US. Best Western i-City Shah Alam is due to open in Malaysia in Q4. Kuala Lumpur Convention Centre has recorded its highest number of events since 2008, with 715 events held between January 1 and June 31, alone.
for golf enthusiasts, The Haikou Mission Hills Golf Club project comprises 10 golf courses. The Ritz-Carlton, Mission Hill’s facilities include five F&B outlets and a Ritz-Carlton Spa, as well as extensive leisure facilities such as tennis courts, two swimming pools and a recreation pavilion. As for meetings and events facilities, the resort is due to offer 1,480m² of convention and meeting space.
The Azure Qiantang, A Luxury Collection Hotel, Hangzhou, has recently launched in China. The Portman Ritz-Carlton, Shanghai, has completed the renovation to the front door and lobby area of its hotel. The 162-key Ovolo Southside in Hong Kong will celebrate its grand opeining in October, 2014.
Korea, Taiwan, UAE and the UK.
16 October 2014
UPSCALE NAME ENTERS MYANMAR empinski Hotels is preparing for the upcoming opening of its first property in Myanmar – Kempinski Hotel Nay Pyi Taw. The 141-room and suite hotel is accepting reservations for stays from November 1. The newly built property is located near the Myanmar International Convention Center (MICC), just a short drive from the capital’s international airport. Spread over four villas, the hotel features the Grand Royal Suite, which covers 1,000 m2. A total of five restaurants and bars will be available, as well as six meeting rooms, including the Kispanadi Ballroom which can accommodate up to 400 guests for a variety of private and business-related functions.
TRADITIONAL OFFERING INTRODUCED Waldorf Astoria Beijing communicated the imminent launch of Waldorf Hutong Villa in Q4 of 2014. In addition to the 171 luxuriously appointed guest rooms in the hotel’s main tower, Waldorf Astoria Beijing features Waldorf Hutong Villa plus three Hutong studios and one Hutong room in two beautifully constructed traditional Chinese Hutongs that are designed and built based on Ming Dynasty courtyard architecture.
ttgmena.com
SPOTLIGHT MOROCCO & TUNISIA fortunately our performance results have been very good,” he informed TTG. Director, Corinthian Travel, Hugh Fraser, who also expressed hope for a rise in tourism levels by the end of 2014, spoke exclusively to TTG about strategies and forecasts for the year ahead to achieve better results. “For 2015, we will be getting our promotional mate-
VIGOROUS STRIDES In spite of recent challenges, Morocco and Tunisia's travel industries are stepping forward with authenticity and resilience, discovers Stefanie Saghbini
ing to welcome past travellers – repeat guests. Those European markets, which predominantly hail from France, Germany and the UK, who come back to experience all that Tunisia is known for.” Arfa also proceeded to shine a light on the markets targeted for the hotel which include the corporate segment, local and internaof traditional and modern architecture and
tional, as well as the leisure segment – the
interiors, also attracts a mixed spectrum of
latter which, according to Arfa, was developed
nationalities through its doors, according
this year.
to its director of sales and marketing, Awa
Referring to the evolving MENA markets,
Dikhate. “The US, Australia and France are
Arfa noted that the Middle Eastern market
our main feeder markets. We have some
contributes to 10-15 per cent of the total
developing markets such as Brazil, India,
feeder market share – a figure which is ever-
Japan and the UAE where we would like
evolving. “In regards to the North African
to be more present,” she elaborated, men-
market, neighbouring Libya and Algeria both
tioning a rise in interest from the Japanese
represent large percentages of our hotel’s en-
aving long showcased success in the field of tourism and hospitality, par-
market in particular. “We hope that results
tire customer base, he further divulged.”
ticularly among its traditional inbound markets which include the likes of
[from this market] reel in positively for the
Spain and France, Morocco is actively paving the way to expand its market
coming years,” Dikhate expressed, further
who also highlighted: “The North African
share, with an eye on the GCC region.
depicting a flourishing outcome for H2.
market represents 18 per cent of our business
Speaking on the sidelines of UNWTO’s Ministerial Discussion Forum on The Future
Luxury aficionados in Morocco will soon
Reflecting this statement was Derouiche,
(without counting the local market). It should
of Tourism in the MENA region, Minister of Tourism, Morocco, Lahcen Haddad an-
benefit from a number of new upscale
be noted here that the Libyan market is a very
nounced that the country welcomed approximately 10 million tourists over the last
launches; Four Seasons Hotel Casablanca
important market for us as it generates, on
two years, while a goal of 20 million inbound visitors has been set for 2020.
due in Q1 of 2015; Movenpick Hotel Mar-
its own, 12 per cent of the total room nights.
Already boasting good air connections with countries in the region, including KSA
rakech scheduled to open at the onset
Most Libyan clients come either for business
via Saudia Airline, the UAE via its national carrier, Etihad Airways, as well as on board
of 2015; and a Ritz-Carlton Hotel slated
purposes or for medical treatments.”
Emirates Airline and Air Arabia flights, and Qatar via Qatar Airways, and with daily
to launch over the next two years. Mean-
flights to and from Kuwait also currently in the pipeline and soon set to be intro-
while, the country’s golfing sector was
the Middle Eastern guest – a market which,
duced, tourism from the Middle East is ripe with potential.
recently embellished with the opening of
similar to Arfa, he illustrated as evolving and
The Tony Jacklin at Bouskoura Golf City,
promising. “The Middle East currently rep-
Casablanca.
resents seven per cent of our clientele base
Haddad explained: “We are on track to achieving the goal of 40 per cent of our tourism being driven by domestic tourists. However, internationally we are on a high trajectory, as we have succeeded in promoting Morocco as a hospitable and distinguished destination across the globe.” Confirming this view on Morocco’s rise in prominence on the global tourist destina-
EVOLVING FOCUS Neighbouring Tunisia, is also preparing
Meanwhile, Derouiche also commented on
with most guests coming from the UAE, Saudi Arabia and Qatar.” And with well-established strategies laid out
tion map, was hotel manager, Angsana Riads Collection Morocco, Petra Trapp who
for a busy and productive period ahead,
to further boost this market, and consolidate
also brought to the surface the property’s expansive market share as a result. She
starting with presidential elections taking
the hotel’s position in the sector, Derouiche
told TTG: “The UK, Germany, Switzerland, France, Japan, Italy, Spain, Scandinavia
place in October 2014. According to
concluded to TTG that the team looks set to
and the US [are all key feeder markets for us]. In addition, we are exploring new mar-
tourism and hospitality professionals
forge ahead with aggressive marketing and
kets in Middle East, China, South America and have received increased interest from
across the country with whom TTG spoke,
communications tools throughout 2015.
Brazil in particular.”
this upcoming political event is set to
According to Trapp, the Middle Eastern market for the property is still just coming into fruition, however it is promising. “We see this as a market with a lot of potential and we are looking to increase our guest numbers especially as Morocco is unique,
This approach, however, needs to be imple-
induce an increase in arrivals during the
mented with a touch of optimism as Fraser
last quarter of the year.
concluded: “It is important for us to focus on
“We expect a busy Q4 due to the
the positive aspects of Tunisia, particularly
politically stable and safe,” she said, adding that for many ‘cash-rich, time-poor’
legislative and presidential elections,”
now in light of the regional turmoil. Tunisia
luxury travellers, a holiday is about having the time to enjoy the simple authentic
general manager, Sheraton Tunis Hotel,
was the bread basket, so to speak, of the
things in life.”
Mohamed Derouiche told TTG, adding
Roman Empire. It is endlessly submerged in
that this event will generate incremental
Roman archaeology not to mention superior
governmental business, among others.
medinas and gorgeous scenery all wrapped up
And this is precisely the team’s approach in not only contributing to retaining Morocco’s world renowned luxury product, but augmenting it, keeping its profound cultural components at the forefront of strategies. “Being perfectly situated in the
Meanwhile, director of sales, Mövenpick
with beautiful beaches.”
heart of the old medina, our guests feel part of the local culture – we encourage
Hotel Gammarth Tunis, Wassim Arfa hopes
them to fully embrace the wonderful history, cuisine and lifestyle only found in Mar-
that this occasion will restore a sense of
Blessed with Mediterranean ambience,
rakech,” Trapp told TTG, further conveying that a trend for luxury travellers is multi-
stability to the country and, in turn, benefit
these two truly authentic Saharan destina-
generational travel and staying in private residences - a feature which Angsana Riads
its evolving tourism sector. “It is true that
tions are forging ahead with determination
Collection Morocco excels in, as Trapp concluded to TTG.
the current situation of the country has an
to pick up the pieces of its flourishing past,
influence on the tourism sector, however
treading on a path to a thriving future.
Similarly, Riad Fès – Relais & Châteaux, home to tailormade services within a blend
18
rial out there, as we always do. We are prepar-
October 2014
ttgmena.com
SPOTLIGHT MOROCCO & TUNISIA
ENTICING THE REGION
T
AN ACTIVE CONTENDER
he 500-room
types of tourism are also
heraton Tunis
hotel’s infrastructure and
Mazagan Beach
contributing to a big chunk
Hotel & Towers is
hence a renovation project.
& Golf Resort
of the overall sector in
currently enhancing
This will see the new guest
recently concluded a
Morocco. Our records
its overall product in line
rooms feature, among
special summer packages
show that GCC countries,
with its strategic and
others, larger in-room
roll-out to increase the
however, represent one
collaborative endeavours
space and added amenities;
number of regional inbound
of the highest footfalls at
to recover the confidence
the implementation of a
tourism figures – a target
the resort, among new
of Tunisia’s global inbound
communication plan to
which Minister of Tourism,
markets.”
tourism markets.
make customers aware of
Located in the heart of the business district, the 184-
the renovation and
room Husa Casablanca Plaza was recently rebranded
to assure them that the
to a Mövenpick Hotels & Resorts property, in turn becoming Mövenpick Hotel Casablanca.
Morocco, HE Lahcen
Mazagan Beach & Golf
Speaking exclusively
EMANATING EXPERTISE
Haddad hopes will claim 40
Resort also comprises 67
to TTG, general manager,
per cent of the country’s
villas, swimming pool, spa,
Sheraton Tunis Hotel
destination is safe and
entire inbound tourism flow
landscaped gardens, a golf
& Towers, Jérôme
secure; and lastly, an
by the end of the year.
course, stretch of beach,
Goehner listed the main
upgrade in the quality of
& Resorts now manages and operates three properties
President, Mazagan
a variety of restaurants,
approaches. These include
service through staff
in the country, with the scheduled opening of Mövenpick
Beach & Golf Resort,
exhibition and conference
an enhancement of the
training.
Hotel Marrakech in early 2015. “Morocco is growing as
Stephan Killinger
venues, and three
a thriving and vibrant touristic and business destination
commented: “Other
dedicated kids’ clubs.
and this is reflected by our expansion into the
With a 13-year presence in Morocco, Mövenpick Hotels
marketplace,” commented senior vice president – Africa, Mövenpick Hotels & Resorts, Alan O’Dea. Ideal for both business and leisure guests, the hotel features a rooftop pool with city views, a spa and wellness centre, and is ideally positioned and wellequipped to stage banquets, conferences and meetings.
PROUD LUXURY
TTG: How does Angsana Riads Col-
multi-talented, multi-lingual associates. Our key priority is
lection stand out from other luxury
to ensure these messages are relayed to customers and
contenders in Morocco which is
to ensure our positioning is strengthened in key markets.
already suffused with upscale hospitality establishments?
TTG: How do you ensure that the property offers high levels of service?
Angsana Riads Collection is a
Hotel manager, Angsana Riads Collection Morocco (owned by Banyan Tree Group), Petra Trapp spoke exclusively to TTG revealing the brand’s romantic elements and the team’s captivating hospitality
unique product, home to traditional
We are constantly improving our product – strategic
riads in the heart of the Old Medina
focuses for us are our packages and experiences which
of Marrakech with a fantastic
not only set us apart from our competitors but offer
Angsana Spa. We pride ourselves on
something a little more unique to our guests. Romance
our personal service born from the
is key to us and Angsana as a whole, and honeymoons
renowned high standards of Banyan
continue to be a strong and growing market for us as we
Tree, delivered through our ‘mobile
offer unique riads where elegance, history and charm
butler’ phone service, our spa,
blend seamlessly, perfect for the romantic couples'
dining experiences and each of our
market.
NEWS FLASH The five-star, Royal Palm Marrakech, recently launched the Spa by Clarins, bringing its well-known standards of luxury to new heights.The new spa has been designed to resemble a Moroccan palace dedicated to well-being and beauty and boasts a predominantly Moroccaninspired treatment menu including signature Royal Palm wellbeing therapies.
NEWS IN BRIEF
According to Direction of Studies, Ministry of Tourism, Tunisia, approximately 4.3 million tourists travelled to the North African country between January and August 2014, marking a year-on-year increase of 2.2 per cent.
Oxford Business Group’s annual report on tourism in Tunisia revealed that a renewed interest from foreign hospitality groups is taking place, which has, in turn, provided a key boost of confidence in the medium- and long term health of the market.
Marriott International is in the process of constructing its new, $28.4 million hotel in the resort town of Sousse, which is slated to open in 2017 with 220 rooms. The hotel giant is also collaborating with partners on a 129-room Ritz-Carlton branded hotel, announced in 2012, that is set to launch in 2015.
French hospitality giant, Accor, is paving the way to launch between 20-25 new hotels in the country in the coming year.
Golden Tulip is on an expansion role across the MENA region, with Golden Tulip Utique Aryana becoming the hotel group’s fifth property in the country.
October 2014
ttgmena.com
19
UPDATE RUSSIA & CIS tourism is a booming area of diversification for the country.
CIS - FLOURISHING PROSPECTS
VISIONS OF PROSPERITY
Continuing on an upward trajectory, the CIS region’s tourism industry is enjoying an ongoing prosperity with different countries reaping the benefits of their own individual credentials rather than leveraging the whole region promotionally. Outlining Uzbekistan’s climate and hospitable people as draws, Europe and Americans travel supervisor, Silk Road Destinations, Vladamir Kim exclusively told TTG: “The main drive of inbound tourism to Uzbekistan is a high interest of tourists in our culture, which mainly includes architectural heritage of UNESCO World Heritage cities such as Samarkand, Bukhara and Khiva. Richness of modern culture mixed by influences of Persian empire, empire of Alexander the Great, Arab Caliphate, empire of Ginghiz Khan and Tamerlan and of course, the Soviet era.” Kim noted that tourism remains one of the fastest
Richly unfolding with a plethora of inherent strengths, Russia and the CIS region offer visitors a Silk Road of vibrant, undiscovered tourism gems. Naomi Leach investigates
growing industries in Uzbekistan, attributing this success to the country's political and economic stability. Likewise, Kazakhstan’s tourism has benefited from its economic oil and gas driven boom. And to cater to this growing demand, Air Astana serves key cities in Kazakhstan and operates across Tajikistan, Kyrgyzstan, Uzbekistan, China, Azerbaijan, Georgia, Ukraine, Tur-
RUSSIA - HISTORIC MAGNETISM
are key drivers of tourism to these two cities. Concurring, vice president, sales, marketing and business de-
key and seven cities in Russia. Due to this, Almaty and Astana are building on their reputations as hubs for regional transport.
Boasting a tourism industry which has become
velopment – Russia and CIS, Interstate Hotels & Resorts, Bastien
synonymous with culture-infused opulence, travel
Blanc stated: “Luxury tourism remains key to the destination.”
industry stakeholders in Russia have long utilised
He also outlined that Sochi is emerging as a new all-year round
Ledger explained to TTG: “Increased diversification
these twin strengths to magnetise leisure visitors
sea and ski hotspot, although acknowledged that visa and infra-
in the economy has seen growth in the logistics, con-
to the country. However, in recent months, the
structure challenges still needed to be overcome. Blanc said: “In
struction, pharmaceutical and finance market seg-
burgeoning sports segment has added a further
Krasnaya Polyana (Sochi mountain cluster) we are developing
ments. Tourism will play an ever increasing role.” He
string to the destination’s bow.
with our local partners some trekking activities, rafting, and
further noted that development opportunities lie ahead
mountain biking, which help to discover those resorts from an-
for winter sports in and around Almaty. The airline
other angle."
incorporates a free-day skiing at Shymbulak into its
Describing the country’s appeal, director of meetings and events sales, Radisson Royal Hotel, Moscow, Elena Ivanova told TTG: “Russia is not
By blending old and new niches, Russia has long revelled in its
Director of sales and marketing, Air Astana, Richard
stopover programme.
only the largest country in the world, it is also
cultural and historical appeal. Busheuva pointed out musueums,
one with very rich historical and art heritage,
shopping, sport, fashion and the ballet as central to St Peters-
ern Europe, Asia and the Americas, Kim honed in on
which attracts lots of tourists year over year. It
burg’s success. While acknowledging the power of architecture
MENA as an area of potential. He remarked: “Middle
is also relatively less known then other top tour-
and literature in luring visitors to Russia. Blanc also pinpointed
Eastern countries present in Uzbekistan are Egypt, the
ist countries in Europe but has a lot to offer for
its natural treasures and ecotourism (23 UNESCO world heritage
UAE and Oman. Definitely there is a link between MENA
almost any taste – sightseeing, untouched natural
sites, 41 national parks and 101 nature reserve) as the areas of
and CIS.
beauty, seaside resorts and mountain hotspots.”
expected growth. He suggested that future development should
Elucidating on the country’s diverse yet distinctive character, which she promotes through FIT, incentives and group cultural tours, director in-
While Silk Road’s top feeder markets are from West-
“We are realising MENA as an important market for
focus on event tourism, more low-cost carriers, and investment
Uzbekistani tourism industry. This is caused first of
in accommodation and uncoventional tourism.
all by economical reason. Recent economic booms in
Meanwhile, with the 2016 IIHF World Championship in Ice
countries such as Qatar, the UAE, Kuwait, Saudi Ara-
bound, Verum Tourism, Natalia Zalkarova added:
Hockey, 2017 FIFA Confederation Cup and 2018 FIFA World Cup
bia and the international receipts of above mentioned
“There are unique opportunities to discover the
all scheduled in Russia, sports tourism has become a dominant
tourists attracts a huge interest in tourists from those
rich and sophisticated country full of history,
aspect of the country’s tourism product, as Ivanova explained:
countries.”
culture and cuisine. Russia boasts two major met-
“Sports travel has been a big focus for us because of our
ropolitan jewels – Moscow and St Petersburg, and
proximity to Luzniki Stadium and it helped us host some of the
stan and MENA, Ledger explained how UAE nationals
scores of smaller cities that reflect the unique cul-
most famous football teams in Europe for the UEFA Champions
can now visit Kazakhstan for a stay of up to 15 days
ture of this country that spans two continents.”
League and European League. The Stadium is to host the open-
without pre-arranging a visa. “This welcomed step has
ing and closing matches for the FIFA World Championship in
had an immediate affect increasing those discretional
St Petersburg, director of sales and marketing,
2018 and of course we hope to be the main hotel for accommo-
leisure travellers who have a wide choice of destina-
Corinthia Hotel St Petersburg, Kristina Bushueva
dation of this very important event. Sport events and teams are
tions worldwide. Not only has Air Astana seen more in-
noted: “Luxury travel is the most developed seg-
a big part of our business.”
ternational visitors from these countries, there is also a
Indeed, highlighting the historical ambience of
ment: Both Moscow and St. Petersburg are offer-
Also noting the lucrative benefits of this burgeoning segment,
Similarly, interested in a connection between Kazakh-
significant growth in passengers travelling via Kazakh-
ing the high end level hotels, spoiling guests with
hotel manager, Rocco Forte Hotel Astoria, Piero Magrino told
stan to their final destination. “ To support this demand,
the service." Bushueva further revealed to TTG
TTG: “All these events will take part also in St Petersburg there-
Air Astana has developed a Stopover Programme to
that luxury shopping and bespoke, regal service
fore our expectations are high.” He also revealed that medical
encourage travellers to discover the CIS region further.
20 October 2014
ttgmena.com
UPDATE RUSSIA & CIS
KAZAKHSTAN SET FOR NEW ARRIVAL
TWO AIRPORT HOTELS ANNOUNCED
C
arlson Rezidor
Blu Hotel, Moscow
has unveiled the
Sheremetyevo Airport in
opening of Park
Russia’s capital marking
Starwood Hotels &
represents an untapped
Resorts Worldwide
market for international
has announced that it
hotel development
will debut the St. Regis
and the signing of The
Inn by Radisson Pulkovo
the group’s seventh
brand in Kazakhstan with
St. Regis Astana and
Airport in Russia’s cultural
hotel in Moscow and
the opening of The St.
The Residences at The
capital St Petersburg. The
second in Sheremetyevo
Regis Astana and The
St. Regis Astana is
hotel offers 200 rooms
International Airport. The
Residences at The St.
perfectly timed with the
and suites and has direct
new property features 391
Regis Astana. Developed
increasing global interest
connections to the newly
rooms and offers direct
by MG Development, the
in Kazakhstan as the
built Terminal 1 at Pulkovo
skyway access to the main
project is scheduled to
country prepares to host
Airport which provides
terminals of the airport.
open in 2017.
Expo 2017.”
the utmost convenience for early arrivals, late departures and travellers
CIS represents an untapped market.
in transit. The new hotel brought the company’s portfolio in the city to six hotels with
Commenting on the
The new-build hotel will
more than 2,800 rooms
announcement, president
feature 120 guest rooms,
and further strengthens
– Europe, Africa and the
including 18 spacious
Carlson Rezidor position in
Middle East, Starwood
suites and a Presidential
St Petersburg's market.
Hotels & Resorts,
Suite. The hotel also
Michael Wale said: “CIS
offer a business centre.
The hotel group has also highlighted the arrival of Radisson
REBIRTH OF A LANDMARK
NEWS IN BRIEF Gulf Air, the national carrier of the Kingdom of Bahrain has launched direct services to Moscow, the capital of Russia, from October 28, 2014.
The new Four Seasons Hotel Moscow will soon
Russian culture.” Originally built in the
reopen the doors to luxury
1930s, the exterior façade
dining establishments,
has been replicated in
refined meeting and event
meticulous detail, including
spaces and high-end
the distinctive asymmetry
accommodations, plus an
between the two wings that
all-new destination spa.
surround a new glass-topped
Reservations are now
atrium. The hotel comprises
open for arrivals beginning
180 rooms and suites. The
October 30, 2014
spa spans 3000m with
General Manager, Four Seasons Hotel Moscow, Max Musto commented: “In just
2
treatment rooms, a fitness
Condé Nast Traveller Luxury Travel Fair taking place in Moscow on March 17, 2015 has revealed more than 800 selected leading representatives of the tourism industry, corporate clients and media from Russia, Ukraine, Belarus, Georgia, Armenia, Azerbaijan, Kazakhstan, Lithuania, Latvia and Estonia, will have a unique opportunity to participate in this invitation-only exhibition.
The property also offers two ballrooms and five
Seasons Hotel Moscow will
smaller meeting rooms on
become a central player
the second and third floors
in the incredible unfolding
provide for groups from 20
narrative of modern
to 500.
General manager, Corinthia Hotel St Petersburg, Jesper Henriksen I believe that the heritage of St Petersburg is
Air Astana, the national carrier of Kazakhstan has recently re-launched direct daily flights from Almaty to Dubai. The existing four days a week service from Astana to Abu Dhabi will also continue to operate.
unique and it is ingrained with the rich history of the imperial Russia. Middle Eastern travellers have today been to so many traditional destinations, and St. Petersburg is completely unique. St. Petersburg has an enormous amount of cultural experiences. It has one of the largest restaurant scenes in Europe, many world class hotels and it is a very safe
centre and more.
a few short months, Four
ENTICING MENA
Four Seasons Hotel Baku has announced that it is inviting couples to exchange their wedding vows in the lookout of Maiden’s Tower high above the Old City, surrounded by stunning panoramic views of the Promenade and Caspian Sea.
October 2014
ttgmena.com
city. We see Middle Eastern travellers are looking for the next exciting destination and St Petersburg is getting increasingly popular with Middle Eastern travellers. However, they also want to have value for money and it is important that we can compare to any other major travel destinations.
21
ANALYSIS AIRLINES
VIBRANT TRAILBLAZERS With aviation’s global economic impact estimated at $2.4 trillion, supporting 3.4 per cent of global GDP, according to IATA, Natalie Hami spoke to the airline industry’s heavyweights to discover the trends shaping the sector’s future both regionally and internationally
UNRIVALLED MOMENTUM
Vice president for sales – Middle East, Russia, Central Asia, Boeing Commercial Airplanes, Marty Bentrott
Boeing has forecast that the Middle East will require 2,950 new aeroplanes, worth an estimated $640 billion, over a 20-year period from 2014 to 2033, with 46 per cent of these expected to be single aisle; while 27 per cent expected to be medium widebody; 16 per cent to be small widebody and 10 per cent to be large widebody; Emerging markets, led by China and the Middle East, continue to grow faster than
HALLMARK OF QUALITY Manager - corporate communications and media department, Oman Air, Usama Al Haremi
the global average, with double-digit traffic growth. Improved profitability is allowing airlines to increase strategic
to our passenger experience and to
investment for future growth. Airlines
introduce further innovations.
are boosting investments to enhance
commercial aeroplane
their customer product offering and
market for Boeing, as
mobile phone and WiFi connectivity
operating efficiencies. For example, in
carefully planned economic
service throughout our long-haul
addition to new aeroplanes, airlines are
development in many Arab
aircraft. À la carte dining and award-
investing in new information and mobile
countries, coupled with
winning drinks lists, together with
technology, upgraded cabin interiors for
the steady expansion of
internationally-acclaimed amenity kits,
higher levels of service and additional
far-reaching global airline
provide the ideal finishing touches to
seats to improve unit costs.
networks, has led to the
We offer our pioneering inflight
The Middle East is an important
our inflight experience. Upon landing,
record growth of air travel.
Oman Air’s staff provides high levels of support and advice, as passengers proceed to passport control, whilst premium customers enjoy a fast-track service. From start to finish, Oman Air’s passengers enjoy the highest levels of Omani hospitality, attention to detail and value for money.
MIDDLE EASTERN INVESTMENT Commercial manager – Middle East and Central Asia, British Airways, Paolo De Renzis
Globally, the aviation industry has a strong future with slow but steady growth being reported year-on-year. In the Middle East, that growth is stronger, as the region’s airlines become increasingly recognised for
The Middle East is an extremely important region to British Airways with point
their quality and value, and as the region
to point travel to London remaining strong. We are seeing increased demand
becomes increasingly attractive for business
from the region on our North Atlantic routes from both business and leisure
and leisure travellers. Whilst Oman Air is by
travellers and we are continually monitoring our network to see where and
no means the largest Middle East carrier, we
when we can increase our routes, capacity and flying schedule.
are setting the benchmark for quality and
We are investing further in the Middle East through aircraft upgrades on
innovation. The arrival later this year of the
specific routes and increased frequencies to meet seasonal demands. In April,
24 aircraft we currently have on order will
British Airways launched our first Boeing 777 on our Jeddah route as part of
enable us to make further enhancements
our ongoing investment in our Saudi routes, and our wider Middle East offering. We have increased the number of flights we operate from the region to London Heathrow by 40 per cent in the last five years due to a continued high demand, which allows us to further invest in our regional routes.
22 October 2014
ttgmena.com
October 2014
ttgmena.com
23
ANALYSIS AIRLINES
SWIFT ADVANCEMENT
ENHANCING LINKS WITH MENA passengers on the shared route network with Etihad Airways grew seven per cent in the first half
CAPITALISING ON GROWTH
Emirates Airline (provided exclusively to TTG)
year of 2014. As a very
Area manager – Middle East, Asia Pacific and Africa, airberlin,
Stella Warmuth
important next step, we
From the UAE, Qatar and wider Gulf region,
will present a framework
intercontinental transfers to Europe and the
for a close bilateral
Americas are a major driver in our growth
cooperation with Alitalia,
and expansion. The MENA region is one of
Etihad Airways’ newest
our fastest growth markets and is of great
Equity Alliance Partner, as
importance in our planned expansion. In the
soon as all governmental
first seven months of this year, we carried 31
approvals are in place.
million passengers and traffic from the region
Emirates Airline registered many technological firsts in
contributed significantly to the growth. One
the airline industry and continues to invest consistently
very important region for
key factor for this is the strong economic
in new aircraft, quality products and services,
airberlin. Starting October
performance of MENA across diversified
and cutting-edge facilities. In our case, we always
The MENA region is a
26, 2014, airberlin will
sectors such as aviation, hospitality, tourism
seek to employ the latest technology and products
One of our key strategic
introduce a second daily
and manufacturing, further catalysing business
advancements in order to meet our customers’ needs in
concepts is based on the
flight from Abu Dhabi to
relationships with Turkey.
a creative and innovative manner.
constant optimisation of the
Berlin and from November
Turkey is fast-gaining popularity as a holiday
network through cooperation
24 we will also offer a new
destination for MENA travellers as it offers the
introduction of Audio Description on movies for visually
agreements and alliance
daily connection between
perfect blend of Eastern and Western cultures.
impaired customers on Emirates Airline’s inflight
membership. The strategic
Abu Dhabi and Vienna,
To cater to the demand, we add additional
entertainment system, ice Digital Widescreen. ice now
partnership with Etihad
operated by the Austrian
frequencies over the popular holiday months
offers audio description soundtracks on 16 Walt Disney
Airways provides an array of
airline, NIKI, which belongs
and roll out specific campaigns.
Studios Motion Pictures films.
opportunities. The number of
to the airberlin group.
Our most recent innovative on-board product is the
Emirates Airline is also the number one airline for premium capacity measured in international ASKM (Available Seat Kilometre), clocking in 876 million ASKM per week, according to OAG schedule data for April 2014. By 2020, Emirates Airline anticipates that we will carry some 70 million persons to more than 180 destinations, utilising an ultra-modern fleet of more than 300 aircraft.
Vice president, marketing and sales –Middle East and Cyprus, Turkish Airlines, Adem Ceylan
WINDOW TO THE FUTURE Marketing and PR manager – UAE, Virgin Atlantic Airways, Gretchen Watson
OVERCOMING CHALLENGES We’ve just launched our first
affordable airline and we provide
mobile app, which will make the
a five-star experience as a low-
journey easier and we were the
cost carrier. There is a huge
Virgin Atlantic has been
being the strong brand
first to introduce a paperless
demand for low-cost carriers in
present in the market for
advocates that they are.
cockpit – all our pilots use iPad
the region and we’ve been the
nearly eight years. Over
We work closely with
technology.
first to introduce a long haul service with a low cost carrier.
this time we’ve built a very
our sister company Virgin
loyal and engaged base of
Holiday’s to attract inbound
lot of challenges, such as fuel
customers from right across
tourists to Dubai. As a
challenges, but we’re trying to
is getting higher on airline
the MENA region. We are
route we are interested
overcome this for example by
travel and particularly in Saudi
fortunate to have a strong
in welcoming tourists and
launching the mobile app and
Arabia, where two new airlines
brand, a great product and
corporates from all over
also by providing an iPad in
are entering the market. We are
outstanding service which
the US and our recent
long–haul flights for the business
ready for this demand.
makes marketing the airline
codeshare with Delta
traveller, and this is optional for
a much easier job.
provides us greater access
economy travellers.
The travel trade play a very important role and
to destinations previously unexplored.
We’re working against a
We know that our travellers would like a convenient and
24 October 2014
ttgmena.com
In the MENA region, demand
Director of marketing and communication, flynas, Wael Al Sarhan
AWARENESS ALGERIA
AWAKENING OPTIMISM Welcoming investors to benefit from a predominantly corporate tourism product, Algeria is springing into action with growing interest from respected hospitality brands. Stefanie Saghbini reports
aving the way to reach new
dining outlet, a gastronomic restaurant,
CORPORATE HUB
heights in its tourism sector,
sports bar, loft lounge and pool and
For the hospitality industry already
With a central location in Algiers, the
the government of Algeria
snack bar, in addition to the first roof top
existing in the country, a noticeable
capital city, the hotel is mostly famed as
has established a National Tourism
restaurant in this touristic area and a
corporate focus is dominating the sector
a stop for travellers wishing to reside on
Development Plan which is targeted at
well-equipped spa and fitness centre. The
as its main feeder at present.
business; a segment which incorporates
increasing it sector revenues from the
hotel will be an added value to the wilaya
current annual average of $445.2 million
as it will be the first property comprising
Convention Centre is continuing to retain
property’s entire bookings, according to
to $621.2 million by 2015, according to an
this variety of entertainment and F&B
its status as an anchor for the corporate
sales manager, Sofitel Algiers Hamma
Oxford Business Group (OBG) report.
outlets in addition to modern rooms,” he
clientele, which makes up some 85-95 per
Garden, Mounira Chelouti, who further
commented.
cent of the hotel’s business, according to
revealed to TTG that 60 per cent of this
its director of sales, Antoine Jaulain.
clientele hails from the Middle East.
Furthermore, the study additionally illustrates that the tourism sector
The Royal Tulip Arc En Ciel Skikda will
Indeed, Le Méridien Oran Hotel &
Speaking exclusively to TTG, Jaulain
demographics of guests.
approximately 95 per cent of the
currently consists of two per cent of
also be home to a number of premium
Algeria’s GDP, with hopes to raise this
business facilities including meeting
revealed a quiet H1 of 2014 due to
in place to increase business and elevate
contribution to five per cent by 2015
rooms and ballrooms, with a maximum
presidential elections earlier in the year,
performance levels, Chelouti commented
and to boost inbound visitor figures
capacity of 500, featuring modern
however mentioned that services and
to TTG: “Our strategy for the remainder
to 2.5 million. Proposed hotel and
functions to accommodate all meetings
facilities for this type of guest in particular
of the year and for 2015 will be to
infrastructure projects will potentially
and events. “We rely on a strategic
continues to take place.
focus on retaining these dedicated and
raise the number of hotel beds to 75,000
partnership to achieve a glorious future
by 2015 and create 30,000 new jobs. In
for all parties for product development
some 20 rooms which can, altogether,
the hotel to new clients from new
parallel with efforts to expand tourism
and we express our intentions to grow
fit around 3,000 people,” he further told
companies, particularly those who are
facilities, a number of initiatives are also
in the country and promote Algeria as a
TTG. “We recently improved our F&B
working on projects in the Algeria.”
aimed at ensuring that the country has
destination; we are aiming to operate in
outlets through the training of our staff
a sufficiently skilled human resources
the next three years around eight hotels
in a bid to continuously enhance the
capacity.
in different areas of the country like Oran
OBG’s report on tourism in Algeria also reveals the country is being developed
“We have huge meeting venues with
and Constantine,” Moukarzel added. developments taking place in Algeria,
around five niches: Saharan, business,
Starwood Hotels & Resorts is expanding
seaside, culture and wellness.
its presence in the country, with Four Points by Sheraton set to make its debut
DETERMINED GROWTH Offering a shining example of growth
promising guests, as well as to promote
The weddings segment is also soon set to witness some promotional activity
We express our intentions to grow in the country and promote Algeria.
Demonstrating further hospitality
for year-round business, to evolve
Divulging the marketing approaches
into the country in September 2015. The 170-room hotel located in Oran will
within Algeria, president, Golden
feature two dining outlets – one indoor
services offered. Also, we invite corporate
during peak season in 2015, which falls
Tulip – MENA, Amine Moukarzel spoke
and another outdoor outlet located
leisure groups, or incentive groups, to
annually between July and August,
exclusively with TTG on the hotel brand’s
on the terrace – one meeting venue
make use of our auditorium, where we
with Sofitel Algiers Hamma Garden’s
expansion across the country, with the
dividable into three smaller rooms, spa
host entertainment activities,” Jaulain
banqueting and social venues soon set to
first Royal Tulip hotel set to debut in
and fitness facility, a night club and a
continued.
come to a conclusion.
2015. “The Royal Tulip Arc En Ciel Skikda
swimming pool on the roof. Upon opening, Four Points by Sheraton
Also illustrating its towering strength in this sector, the luxury, five-star Sofitel
Hooking onto its business tourism
of Skikda, and features 241 rooms and
will be joining its two other sister properties
Algiers Hamma Garden, which caters
potential, Algeria is progressing
suites with direct access to the beach.
already in Oran; Le Méridien Oran Hotel
predominantly to the corporate client, is
steadily in its successful attempts to
Its F&B outlets vary between an all-day
and Sheraton Oran Hotel & Towers.
widening its market share to target new
retain its corporate ranking.
Hotel is located in the wilaya (province)
25
25
PEOPLE ON THE MOVE
TTG MENA
all publications within the TTG
MENA portfolio. Leach brings to the role a wealth of knowledge of the MENA region’s travel and tourism industry. She assumes the position of deputy editor with a track record of international experience spanning broadcast, print and web.
ber of regional brands, Clare Angela Thompson has been announced as the new cluster director of sales - leisure for Radisson Royal Hotel Dubai and Radisson Blu Resort Fujairah. Thompson graduated from the Manchester Metropolitan University in 2000 and then started her career in sales, working in various roles across the hospitality industry.
26 October 2014
HOTEL MANAGER Set to play an active role in implementing key strategies and initiatives, Leon Baum has been named the new hotel manager of Emirates Palace. Baum, a British national, brings 17 years of experience in the luxury hospitality industry to his assumed role. He joins the Emirates Palace team from Ciragan Palace Kempinski Istanbul, where he held the same position.
DEAD SEA SPA HOTEL
role of deputy editor across
With experience across a num-
EMIRATES PALACE
has been promoted to the
CLUSTER DIRECTOR OF SALES - LEISURE
STEFAN VAN DER KRUYF
LEON BAUM
GENERAL MANAGER In the hospitality sector for over three decades, Stefan van der Kruyf has been announced by Dead Sea Spa Hotel as general manager. A Dutch national raised in Germany, van der Kruyf's role will be to spearhead the day-to-day operations and management of the Dead Sea property in this new role. He began at the InterContinental Hotel Frankfurt and has worked in various senior capacities.
If you have recently been promoted or appointed key staff, please visit our website... GEORGE OJEIL
INTERCONTINENTAL JORDAN
British national, Naomi Leach,
RADISSON ROYAL HOTEL DUBAI & RADISSON BLU RESORT FUJAIRAH
DEPUTY EDITOR
CLARE ANGELA THOMPSON
AFIF SALIBI
EXECUTIVE ASSISTANT MANAGER
DIRECTOR OF OPERATIONS
InterContinental Jordan Hotel has announced the appointment of George Ojeil as executive assistant manager. Ojeil joins from Crowne Plaza Dead Sea and Le Royal, where he was the executive assistant manager. He was also corporate director of food and beverage for Le Royal Hotel Resorts and the group where he covered a variety of hotels.
ttgmena.com
With a passion for exploring
RAFFLES DUBAI
NAOMI LEACH
different cultures, Raffles Dubai has appointed of Afif Salibi as director of operations, with a view to overseeing the daily hotel operations of the property. Salibi brings with him over 12 years of experience in the hospitality industry, of which seven years with FRHI. Salibi first joined Raffles Dubai in 2007.
TATOs
SPECIAL AGENT... We have seen an increase in those looking to celebrate special occasions (50th birthdays, anniversaries) with holidays and parties abroad – our Scott Dunn staffed villas and chalets are ever popular for these trips, as are our properties in our ‘villa estates’ programme. Travel to Europe and North America has increased dramatically; these trips vary from weekend city breaks to monthlong multi-destination trips. Adventure and beach
Founder, Scott Dunn, Andrew Dunn combinations are also proving really popular – Sri Lanka and the Maldives, and South Africa and Mauritius are two of our most popular combinations. September saw the launch of our new Sweden portfolio, which features a programme of itineraries to suit all seasons. South America continues to develop its luxury product too, so we are excited to partner with a number of properties set to launch in autumn/winter.
What's trending this month... ACCOLADE AWARDED Travelport recently honoured dnata with its ‘Top Producing Agency’ award for achieving the most hotel bookings via Travelport’s travel commerce platform in the UAE region last year. Remarking on the news was president – Middle East, Africa and South Asia, Travelport, Rabih Saab: “This is the first time that Travelport Middle East has awarded an agency for their hotel booking performance – a key area that we are focusing on as part of our Beyond Air strategy. Congratulations to dnata team on this achievement and for significantly growing their hotel bookings with Travelport.”
INVESTING IN THE MIDDLE EAST
PROVIDING NEW SOLUTIONS Travel Technology & Solutions (TTS) has announced the release of two new solutions to provide travel agents with quick and easy access to the GDS. The solutions include the 3.0 version of Travelport Mobile Agent, an app and the new TTS Web Agent which brings the app to desktops.
EGYPT EVENT A SUCCESS Amadeus recently announced that its 2014 Eductour – an exclusive event for Egypt’s travel industry leaders – was a success. Held in Munich, Germany, in cooperation with EgyptAir, the ‘Driving Technology Together’ themed event aimed to share with its travel partners the many ways in which technology can help them better serve their customers, grow their businesses and shape the future of travel.
ABU DHABI TRENDING WITH ASIA Travel agents across Asia have been booking more flights to Abu Dhabi than ever before, generating a 73 per cent spike in volumes just in Q1 this year, according to technology company, Abacus, with Etihad Airways being first to ticket with Abacus in China. CEO, Abacus International, Robert Bailey told TTG exclusively: “We are delighted with the progress we are making to build traffic into the UAE. As the leading B2B channel in Asia Pacific, we are witnessing a limitless demand for the emirates.”
In a bid to promote Orange County, California, the US , as an outbound destination, Orange County Visitors Association (OCVA) has revealed that it has created a special value-added travel package that will be rolled out with its travel agent partners and airlines in the Middle East. The campaign launched in October 2014, and is scheduled to run with effect until the end of February 2015. Additionally, president, OCVA, Ed Fuller told TTG that a delegation of OCVA members will also visit the UAE in October for the association’s first official mission since the opening of its office earlier this year with the aim of meeting as many agents and industry partners as possible.
October 2014
ttgmena.com
27
PICTURE PERFECT Trails of Indochina Luxury travel DMC in Asia, Trails of Indochina celebrates 15 years of operation in the region.
London Gatwick Airport To mark the launch of Norwegian Airlines’ service to New York and Emirates Airline’s flights to Dubai, artist Zeus unveils sculptures of New York’s Chrysler Building and Dubai’s Burj Al Arab.
Ramada Hotel and Suites Ajman celebrates India-Pakistan Independence Day with a grand event – Friends Beyond Borders.
Royal Jordanian welcomes its inaugural 787 Dreamliner, delivered by Boeing.
TCA Abu Dhabi 12 renowned UAE tour and cruise excursion operators as well as DMCs visit Sir Bani Yas Island to explore its tourism potential.
A visual tour of recent events in the region
28 October 2014
ttgmena.com
for more news visit: www.ttgmena.com
SOCIAL HUB Our Team GENERAL MANAGER PUBLISHING & SALES Tony Fields TFields@ttgmena.com D: +357 24 803001 GENERAL MANAGER EVENTS & COMMUNICATIONS Alexandra North ANorth@ttgmena.com D: +357 24 803071
TTG MENA’S SOCIAL MEDIA HIGHLIGHTS It has been yet another busy month for the TTG MENA team, as account manager, Helen Moss and media reporter, Natalie Hami made their way to Dubai, to find out all of the latest news in the emirate and experience its magnificent properties. General manager, publishing and sales, Tony Fields, also visited the culture-fuelled Abu Dhabi and the Kingdom of Bahrain to proudly fly the MELTSTM flag. Meanwhile, creative director, TTG MENA Events, Ioanna Pattichi revelled in a luxurious spa experience at The Royal Apollonia, Limassol, Cyprus.
Natalie Hami @TTGNatalie Amazing morning meeting with @devnijh at Le Méridien #ttot #ttgmena #dubai
Helen Moss @HelenMoss18 @SofitelDXBDownT great hotel, amazing & friendly staff.
DEPUTY EDITOR Naomi Leach Nleach@ttgmena.com MEDIA REPORTERS Natalie Hami Panayiotis Markides Stefanie Saghbini DIGITAL CONTENT CREATOR Tatiana Tsierkezou CREATIVE DIRECTOR TTG MENA PUBLISHING Edward Beales SENIOR DESIGNER Maggie Bdjian E-COMMERCE MANAGER Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-COMMERCE EXECUTIVE Constantinos Voniatis ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Maiju Vaananen MVaananen@ttgmena.com D: +357 24 803010 Charlotte Moreton Dolman Cmoretondolman@ttgmena.com D: +357 24 803014 INTERNATIONAL PARTNER MANAGER Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 OPERATIONS MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland TTG Russia TTG Media * For information on these publications, please contact us at: INFO@ttgmena.com
Ioanna Pattichi @TTGIoanna Had the most AMAZING candle massage at The Royal #Spa at #theroyalapollonia #Cyprus @ louishotels #melts2015
Natalie Hami @TTGNatalie Great view from the recently opened Level 43 skylounge at Four Points Sheikh Road #dubai #ttgmena #ttot #sheraton
Tony Fields @TTGTony Good morning #AbuDhabi and a little windy, but still beautiful view from my balcony @Shangrila_AD #melts2015 #luxury
Tony Fields @TTGTony After a seamless check in @ DomainBahrain am now in my room on the 29th floor and this is my view #MELTS2015 #boutique
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VIRGIN ATLANTIC CEO TO SHARE INSIGHT AT WTM 2014 JW MARRIOTT MARQUIS HOTEL DUBAI INTRODUCES MARRIOTT MOBILE CHECK-IN AND CHECK-OUT ORGANISATION OF MICE ARABIA CONGRESS 2015 IN MOTION ASIA EXPRESSES FONDNESS OF ABU DHABI AS TOURIST DESTINATION ROYAL PALM MARRAKECH OFFICIALLY LAUNCHES THE SPA BY CLARINS
NEXT ISSUE NOVEMBER • REGIONAL ROUND UP • DESTINATION EGYPT • UPDATE ABU DHABI • ON LOCATION CANADA • SPOTLIGHT TURKEY • AWARENESS WINTER ESCAPES • ANALYSIS RELIGIOUS TOURISM
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October 2014
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30 October 2014
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