275 november 01 by TTG MENA

Middle East & North Africa

NOVEMBER 2014

ISSUE 275

Awareness WINTER ESCAPES

Destination EGYPT

The cold sparks of winter innovation entice

Unearthing a magnificent story of revival

On Location CANADA

Update ABU DHABI Lofty ambitions elevate this mighty emirate

SHARDS OF GENIUS With clarity and precision, the MENA region is shattering global perceptions and sharpening its vision

November 2014

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READ ONLINE

A masterful journey of transformation

CONTENTS > YOUR GUIDE 04

NEWS

DESTINATION EGYPT

PROMISING OPPORTUNITIES evitalised by Europe’s cold wintry snap, the fresh thrills of London beckon to travel trade stakeholders

UPDATE ABU DHABI

from the Middle East and North African region once more. Signifying an early foray into planning

SPOTLIGHT TURKEY

and strategising for the year ahead, the lively city plays host to visitors from across the globe, spanning an array of tourism

ON LOCATION CANADA

disciplines and segments. Bolstered by a spirit of innovation and possibility, stakeholders attending the show can

AWARENESS WINTER ESCAPES

embrace this promising opportunity for collaboration and new announcements. For a frenetic and exciting four days, London

REGIONAL ROUND UP

acts as a meeting point for all of the world’s

PEOPLE ON THE MOVE

Regional Round Up and convey the

travel industry. With this in mind, we unveil our dedicated

A LETTER FROM... Wishing you a successful month ahead!

trailblazing insights and news shaping the region’s travel sector. Additionally, we hone

TATOs

2 November 2014

in on the resilience of Egypt and the rising successes of Abu Dhabi and Turkey.

ttgmena.com

Naomi Leach Deputy Editor

NEWS

ESSENTIAL BRAND ELEMENTS Redefining the lifestyle category of

launching in 2015, with 11 letters of

hospitality and introducing a new

intent already signed. The brand will run with four essential

concept, Hilton Worldwide recently unveiled the launch of Canopy by

elements in mind: the hotels will be

Hilton, designed to cater to the needs

featured in great neighbourhoods;

of contemporary business and leisure

comfort and design will be decided

travellers.

upon with a ‘people first’ approach; the brand will promise more included value

Canopy by Hilton will develop through

SUCCESSFUL REVAMP

new-build and conversion projects in

with surprising extras; and finally, its

key urban neighbourhoods and vibrant

‘positively yours’ service culture is set

secondary markets spanning the globe.

to be reflected throughout the

Properties are expected to begin

brand's portfolio.

Facing the new year

renovation of all of its guest

with optimism, COO,

rooms in order to upgrade its

Al Bustan Centre &

facilities and be on par with

Residences, Moussa

new and upcoming properties

El Hayek enthused

in the market.” He described

elebrating a positive

has been excellent for Premier Inn, with occupancy

TRIPLE DIGIT OCCUPANCY

to TTG about the

the new look as more

year, managing director,

growth in double digits in those hotels that had the

extensive upgrades

sophisticated and vibrant,

Premier Inn Hotels, and

capacity for such an increase and RevPAR levels

that have recently

adding that the upgrade work

senior vice president, Premier Inn

beyond our expectations. We expect this trend to

been completed

is aimed at staying competitive

Middle East and Africa, Darroch

continue for the rest of the year and in to 2015.”

at the property:

in the market, especially with

Crawford revealed to TTG that

“Al Bustan Centre

new properties coming to the

summer proved successful for

Crawford revealed: “Our highest occupancy

and Residence

city. He also revealed that

the budget brand despite a slow

properties more often than not these properties

has undergone an

the property’s website was

July for Dubai. “The year 2014

operate at occupancies in excess of 100 per cent.”

extensive $4 million

recently revamped.

4 November 2014

Commenting on the last minute booking trend,

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NEWS

TRACKING NEW MARKETS

A WELCOMING EMIRATE

SERVING VARIED SEGMENTS

eneral manager, Arabian Courtyard Hotel & Spa,

Public relations manager,

two week vacation. The

Habib Khan revealed to TTG how the property

Kempinski Hotel Ajman,

property is also famous

Accor HotelServices

vices Middle East, Chris-

has its eye on new markets opened by national

Maria Dakova told TTG

for its repeat guests. It

Middle East has signed

tophe Landais said: “With

carriers. “Predominantly, we are a leisure hotel and tourist

of her confidence in

holds a prime position in

management agreements

its distinctive and iconic

driven, therefore, our focus will be directed towards new

Ajman's leisure offering

this field. We welcome a

with Alesayi Group to

design, we believe it will

destinations embarked on by both national carriers as well

and explained how the

lot of MICE business from

operate three hotels

become a new landmark in

as stop-over business by other carriers.”

property is combining this

all over the world, and

in Jeddah, the KSA, as

the city, offering a unique,

well with MICE.

also GCC countries and

part of a wider project

multi-segment scheme,

He added: “We shall also be exploring new markets such

the UAE markets which

combining office,

comprising a midscale

growth of Chinese and Indian tourists.” Khan noted that the

destination in itself and

combine business with

retail and hospitality

hotel, economy hotel and

hotel plans to improve its RevPAR in 2015.

is perfect for a one to

leisure,” she concluded.

components.

serviced apartments.

as Latin America and North Africa, while capitalising on the

“Kempinski Ajman is a

6 November 2014

The hotels include a No-

“These signatures will

votel with 275 rooms, an

mark a key milestone for

ibis with 250 keys and an

us as they have brought

Adagio consisting of 150

us to our committed tar-

apartments. The project is

get of 100 hotels in the

due to be completed dur-

Middle East and we are

ing Q1 of 2018.

extremely proud of this

COO, Accor HotelSer-

achievement.”

FORAY INTO EVENTS ARENA

Offering unrivalled

weddings, or milestone

exclusivity at the resort,

celebrations. The site is

general manager,

fully geared to host from

Al Maha, A Luxury

150 to 500 people with a

Collection Desert Resort,

food and beverage service

Arne Silvis explained to

as well as entertainment,”

TTG the resort’s key areas

disclosed Silvis.

of focus for the future. “Al Maha, A Luxury

ttgmena.com

The Dune Dining site has been created in the

Collection Desert Resort

Dubai Desert Conservation

is delighted to announce

and the property will be

the resort can now host

managing and operating

an event with up to 500

this site. In line with this,

people in its campsite

it will be looking to attract

area. The events can be

more wedding and event

corporate or personal

business at the property’s

celebrations such as

new campsite.

NEWS

2014

EXHIBITION CALENDAR NOVEMBER 3 - 6 WTM London, London, the UK www.wtmlondon.com/ • •

KSA TOURISM EXCELLING Additionally, direc-

he KSA’s Tourism

NOVEMBER 5 World Responsible Tourism Awards, London, the UK www.responsibletravel.com/awards/ • •

Information and

tor general of licensing,

Research Centre –

SCTA, Omar Al Mubarak

the statistical arm of the

also revealed that having

Saudi Commission for

already witnessed rapid

Tourism & Antiquities

growth in investment, the

(SCTA) – recently unveiled

Kingdom’s hospitality sec-

a report highlighting that

tor is further forecasted

the number of domestic

to grow, stating that there

tourist trips during the

are 149 hotels in the pipe-

summer period of June to

line in different parts of

Plans for expansion at Al

DECEMBER 1 - 4 ILTM Cannes, Cannes, France www.iltm.com/cannes •

August 2014 reached over

Saudi Arabia. Al Mubarak

Maktoum International

to comprise two satellite

5.8 million, a 5.4 per cent

explained that over 77 per

Airport at Dubai World

buildings with a collective

jump on 2013 numbers,

cent of hospitality invest-

Central (DWC) were

capacity which is able to

FEBRUARY 8 - 9, 2015 Resort Development and Hospitality, Dubai, the UAE www.resorthospitalitylse.marcusevans.com

which stood at 5.5 million.

ment within the country

recently announced by

host 120 million passen-

is localised in Makkah

Vice-President and Prime

gers a year and facilities

tic tourist trips for the

and Al Madina, with more

Minister of the UAE and

to accommodate 100

FEBRUARY 15 - 18, 2015 Middle East Luxury Travel Show, Doha, Qatar www.meltshow.com •

summer period was more

investment in these cities

Ruler of Dubai, HH Sheikh

A380 aircraft at any one

than $1.6 billion, compared

expected to rise, in ad-

Mohammed bin Rashid Al

time. The two buildings

to $1.3 billion during the

dition to increased hotel

Maktoum. He endorsed a

are expected to take be-

corresponding period last

investment in other major

$32 billion project which,

tween six and eight years

year, with a growth rate of

cities of the Kingdom in

upon completion, is due

to complete and the en-

24 per cent.

the future.

to stimulate a further 200

tire development will span

million passengers a year.

an area of 56km².

NOVEMBER 18 - 20 EIBTM, Barcelona, Spain www.eibtm.com • NOVEMBER 25 - 26 Hospitality Expansion - Middle East, Dubai, the UAE www.hotelexpansion.com

• •

TTG MENA will be available at these shows ttgmena luxury will be available at these shows

Expenditure by domes-

ASSETS WITH HISTORIC CHARM

The Ritz-Carlton Hotel Company has assumed manage-

Speaking ahead of WTM,

tourism and very strong

ment of the former ONE Bal Harbour Resort & Spa, the

general manager, Taj 51

growth in visits from high-

property having been renamed The Ritz-Carlton Bal Har-

Buckingham Gate Suites

spending long-haul markets

bour, Miami, making it the 10 property in the hotel com-

and Residences and St.

in Latin America, the Middle

pany’s award-winning Florida portfolio.

James’ Court, A Taj

East and Asia Pacific,

Hotel, London, Digivay

with London gaining the

suites, as well as a 260m penthouse suite, each boasting

Singh informed TTG that

maximum benefit.”

oceanfront views.

the properties would be

The 18-storey glass signature designed tower houses 124 2

It is situated on five acres of landscaped gardens and

group will be at WTM in

with 228m of beach in the exclusive neighbourhood of Bal

pedigree and history at the

the Global Village Section –

Harbour, known for its upscale shops and restaurants and

show. “St. James’ Court is

GV420.

the close proximity to South Beach.

an English classic typifying

The resort features a 930m waterfront spa with 10 2

the concealed charm of one of Britain's finest hotels. “Taj 51 Buckingham Gate

Mövenpick Hotels

kilometre from Dubai Inter-

pool, beach and luxury cabanas with private hot tubs. For

& Resorts has

national Financial Centre,

meetings and events, the hotel provides venues for every

Suites and Residences

announced it has

and nine kilometres from

occasion, from business to weddings, with 222m2 of indoor

reflects the universally

signed a manage-

Dubai International Airport,

space and an additional 315m of outdoor terraces.

acclaimed warmth and

ment and operating

Mövenpick Hotel Apart-

personalised service that

agreement with El

ments Downtown Dubai will

the Taj is recognised for

Housein for a new

offer its guests access to

as one of the finest in the

hotel apartment

key attractions and impor-

world,” Singh added.

tower in Downtown

tant business districts.

Discussing next year’s expectations, he noted:

The 246 hotel apartments

the property the

will vary in size, ranging be-

“The forecast is buoyant

seventh in Dubai

tween 36m and 104m . The

following the success and

for the hoteliers.

property will include a spe-

heightened awareness

ciality restaurant; swimming

created by the Olympic

which is walking

pool; gymnasium; spa, and

and Paralympic Games

distance from

beauty salon; several shops

and the Diamond Jubilee,

Dubai Mall, just one

and two meeting rooms.

a recovery in business

With a location

Singh revealed that the

working to promote their

private treatment suites, as well as an outdoor swimming

Dubai. This makes

This development is set

UNVEILING MIAMI MILESTONE th

ACCESS ALL KEY AREAS

GREEN LIGHT FOR EXPANSION

8 November 2014

ttgmena.com

NEWS

ENHANCED PROPOSAL With this year’s show boasting year-on-year growth, senior exhibition director, World Travel Market (WTM), Simon Press revealed to Panayiotis Markides how the event has developed over the past 35 years and how it is set to welcome debuts from the MENA region WTM will once again host more

WTM 2014 will be

the sector sharing their insights.

the best yet as

than 100 events and seminars

World Travel Market

featuring influential figures in and

Arabia onto the exhibition floor for the first

celebrates its 35th event this year.

around the travel industry offering

time this year as the Saudi government

This will be marked by extended

the latest insights, trends and

unveils plans to invest heavily in its tourism

opening hours during the event

invaluable knowledge.

industry over the next decade. Also, we’re

This year also sees the introduction

in order to facilitate even more

WTM is delighted to welcome Saudi

very happy to be welcoming Ajman Tourism

of a spa and wellness programme at

Development Department, now meaning

WTM. The wellness tourism sector

six out of the seven UAE states will be

extra two hours, until 20:00 on

is growing at a phenomenal pace of

represented on the show floor, joining Abu

the Wednesday evening, giving

nine per cent annually, compared to

Dhabi, Dubai, Fujairah, Sharjah and Ras Al

exhibitors the opportunity to host

the travel and tourism industry’s six

Khaimah, which only exhibited for the first

WTM’s 35th event celebrations

per cent.

time last year. Both of these emerging

business deals. The event will stay open for an

on their stands. This will allow

The WTM Wellness Tourism

them to network with buyers

programme, in association with

and are investing heavily to ensure they

in a more relaxed manner than

the Global Wellness Tourism

meet the demands. They know that WTM

during the traditional business

Congress, takes place across three

is a one-stop shop for travel and tourism

hours, while also showcasing

days of WTM 2014 – November 4

professionals and if they want to showcase

their destination’s culture and

to November 6, with some of the

their attractions to the world, this is the

leading executives and experts from

most effective platform.

uniqueness.

READ MORE ONLINE

To date, we’ve awarded more

to offer richer, more authentic

than 300 examples of responsible

experiences – and the tourists will

tourism have and taken over

flock to them.

10,000 nominations. The development of responsible tourism

TTG: How has your partnership

is definitely faster now than it has

with Oman Ministry of Tourism

ever been.

promoted sustainable tourism

anaging director, City Seasons Hotels, Mohamed

in MENA?

Al Aamri updated TTG on the company’s latest

TTG: Where do you see the travel

news and how the business is forecasting a confident future. “The rebranding of the chain, having

TTG: Now in its 11 year, how did WRTA orig-

started a few months back, will soon see all properties

inate? How has the success of the awards

featuring the new logo on their outdoors; internal branding

influenced the travel industry?

industry heading over the next

We are delighted to have the

five years?

Sultanate of Oman Ministry of Tourism as our Headline Sponsor

The travel industry will see a

for the second year. They are the

marked increase in transparency

clear leaders in the Middle East

a new look and a stronger belief that the brand is exactly

The awards were founded in 2004 from

and reporting in coming years. It is

and demonstrate that responsible

what the region is looking for.”

a simple desire to propel the speed of

no longer a question of whether or

tourism isn’t just restricted to Latin

has already been completed; so it is the same chain with

Al Aamri remarked that the recent sponsorship of the

the development of responsible tourism.

not tourists care – it is quite clear

America and South Africa. They

Abu Dhabi Chinese Summit has put the hoteliers on par

We decided that drawing attention to the

that they do. At the same time we

have clearly taken their own path,

with five-star players and has reinforced belief that the

diversity of the best examples of responsible

are seeing a growth in experiential

carefully planning their approach

company is on track with its plans to double the portfolio by

tourism, and presenting them to both the

travel, something inextricably

in a way that is sensitive to cultural

2020. He additionally revealed that new contracts in China,

trade and to travellers, would be the best way

linked to responsible tourism.

heritage, and with a commitment

India, Germany and the GCC have been signed.

to do it.

More and more providers will seek

that tourism should benefit all.

TRAILBLAZING TECHNOLOGY

NEW WINTER OFFERINGS

A TOUCH OF HOLLYWOOD

Confident of its pioneering

the client gets access to

Golden Tulip Al Barsha has unveiled that it is entering the

Luxury real estate developer, DAMAC

offering, managing director,

global and local suppliers

winter period with new services at the property.

Properties has signed an exclusive

roomsXML.com, Prakash

without the hassle of

Bang revealed to TTG what

maintaining multiple accounts

noted that the hotel has added a new lobby café with a

to expand its branded hotels and

sets the company apart.

and the need to invest in high-

variety of coffee, hot drinks and pastries with an outdoor

serviced living concepts to new cities

end technology. roomsXML.

sitting area to enjoy the warm winter in Dubai, that is set

around the region.

solutions provider addresses

com offers 77,479 unique

to become a meeting point for customers to meet either

the industry’s need to book

properties across the world.”

friends or business partners.

the desired property from

He further informed that

Bang explained that the

General manager, Golden Tulip Al Barsha, Tarek Lotfy

deal with Paramount Hotels & Resorts

The hotels and serviced residences will be launched over the next five

The hotel has also added a rooftop spa which specialises

years across Dubai, Abu Dhabi,

multiple suppliers. “Based

the company has features

in stone, Thai, and classic massages. To add further

Jeddah and Istanbul. The new

on the parameters selected

which are unique to the

relaxation facilities to both leisure or business clients.

agreement is a major expansion

by the client, the product

system, including room

optimises room availability

type mapping; quotation

dining and the Locker Room Sports Bar, beauty salon and

already seen four different projects

and price before presenting

generator; mobile Interface

fish restaurant amongst the hotel’s other facilities.

announced in Dubai, UAE and Riyadh,

to the client the supplier with

for Travel Agents; and

the lowest price who gets the

Preferred by Agents

booking.”

(whereby properties become

Bang added: “Thus by signing up with roomsXML,

‘Preferred’ if a minimum of 10 travel agents nominate it) amongst others. Bang said that the

This is in addition to the Korean Restaurant and all day

on the current deal which has

KSA for the Hollywood-themed hotel.

BRANDING VIBRANCY Best Western International

‘vibrant’ is a stylish and

represents a major move

(BWI) announced two major

technology-centric hotel

to meet the growing and

company’s policy is to

new hotel development

concept created to meet the

shifting needs of our

enter new markets after

offerings: Vib, a stylish new

needs of todays' connected

customer and travellers."

establishing strong support

hotel concept, and the BW

traveller.

and currency acceptance.

Premier Collection, a soft

The boutique concept

Also announced was the soft brand, the BW Premier

“In 2015 and the coming

brand – both designed to

features a vibrant and

Collection. Properties within

years our thrust area will be

meet growing demand for

modern design with a focus

the brand will not be part

the markets of Middle East.”

new hotel offerings in urban

on technology, and more.

of the official Best Western

The team is set to

and primary markets.

CEO, BWI, David Kong

membership but they will be

BWI's newest hotel

said: "The launch of Vib

listed, and can be booked,

and BW Premier Collection

via the company website.

demonstrate the product at WTM at booth TT 525.

offering, Vib, short for

16 November 2014

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DESTINATION EGYPT

UNBROKEN SPIRIT Master of compelling culture, storytelling and incomparable hospitality, Egypt is looking to the future, re-imagining its respected and sorely missed tourism product, and retrieving its industry status. Tatiana Tsierkezou investigates

he industry has long anticipated the return

recently reported that in August alone, Cairo welcomed

to prominence of Egypt as a key player in the

a 180.5 per cent jump in occupancy on 2013, bringing the

realm of travel and tourism.

overall occupancy rate to 58.8 per cent.

Having undergone a wave of political instabil-

“Egypt reported strong performance, due in part

ity, one of the country’s vital sectors and fundamental

to low performing comparables in 2013. The question

sources of revenue is now turning itself around, eager to

remains whether this uptick is the beginning of a turna-

jump right back into the game, enticing both traditional

round for Egypt,” commented managing director, STR

as well as new markets.

Global, Elizabeth Winkle.

“Egypt is the ‘cradle of civilisation’ that has been suc-

Confirming that this is indeed the case, senior vice

cessfully developed over thousands of years,” explained

president – Africa, Mövenpick Hotels & Resorts, Alan

director of sales and marketing, Radisson Blu Hotel,

O’Dea told TTG: “Egypt has so much to offer in terms of

Alexandria, Ahmed Diab. “When you go back through

weather, culture and its location as the premier medium

Egyptian history, you can see that over the years Egypt

haul destination for the European market.

suffered many times from ups and downs throughout all

“Historically, Egypt has shown that it can pick up

of its sectors, and it always succeeded in turning each

quickly. Because of this, we anticipate that business will

deterioration into improvement and success,” he

gain momentum in the last quarter of 2014, returning

commented toTTG.

to 2012 levels in 2015. In 2016, we forecast the return

Throughout 2014, the country witnessed positive developments. STR Global, provider of global hotel data,

18 November 2014

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to 2010 levels, noting that 2010 was a record year for incoming tourism.”

DESTINATION EGYPT Also sharing his opinion was public relations manager, Sheraton Miramar El

summer, mainly from the GCC. Reiterating this heightened interest

Gouna, Manal Isaac: “In 2014, Egypt began

from regional travellers was Isaac, who

a new phase. I am optimistic about the re-

noted: “Middle East business has shown a

covery of tourism. We are expecting to see

significant pick up compared to last year,

a growth in tourism to Egypt over the rest

and showed high business demand from

of the year.”

Jordan, Iraq and GCC markets.” On a mission to spread the word to both traditional and new markets, Rouchdy added: “We will be participating in a few trade shows with the Egyptian Ministry of Tourism and slowly re-activating our contacts in Europe and America through our sales offices abroad. We are focusing on

We anticipate that business will gain momentum in the last quarter of 2014.

proven key markets for now and, should the situation continue to improve, we will

area to be a dedicated eco-tourism area.”

Finally, O’Dea exclusively shared that

Assem explained that a new road con-

Mövenpick Hotel Cairo – Pyramids will be

be looking at South America, China and

necting Upper Egypt to the Red Sea is cur-

benefiting from the relocation of the world-

India next year.”

rently under construction.

renowned Egyptian Museum, a must-see

Referring to the types of tourists that

Adding to this, and reflecting Rouchdy’s

for visitors to Egypt, which will be opposite

have been visiting the country the most,

aforementioned vision to capture the In-

Taha explained: “Holidaymakers and fam-

dian market in 2015, Taha explained that

ily travellers from Eastern Europe, namely

Egyptian tourism entities have undertaken

area and will entice many thousands of

Russia and Ukraine, have been some of the

an initiative to promote the country. “The

tourists on day visits and overnight stays

main markets enriching Egypt’s Red Sea

Egyptian Ministry of Tourism and Egyptian

to this area,” he explained.

destinations over the last three years. Re-

Tourism Office in India are producing a

cently we have also witnessed a leap in the

movie entitled ‘Love in Cairo’ targeting the

Holding its valiant head high, Egypt is

manager, leisure travel, Kimidar Tours,

Gulf markets after a period of disappear-

Indian market, which has always been one

taking the tourism reins, directing itself

Adel Taha who asserted: “We are realistic

ance – and of course, this was a result of

of the fluent markets into Egypt. The aim

onwards and upwards towards great

enough when we say that it is a matter of

the remarkable development and growth

of this is to revive this market once again.”

success, rebuilding its prominence.

very few months before we see Egypt’s

of security stability which a country wit-

tourism industry back on the right track.

nesses following any period of unrest and

Echoing this sentiment was general

“We know how much the whole world loves Egypt as a tourist destination and we

the property. “This will bring a major change to the

instability.” Also highlighting that Egypt’s Red Sea

know that you have missed us as much as

region has witnessed an influx of local

we have missed you,” he enthused.

vacationers over the past year, O’Dea ex-

Diab further added to this: “I am very

plained to TTG: “Local Egyptian corporate,

optimistic; I think Egypt will witness an in-

meeting and leisure and business has been

crease in the number of tourists during the

increasing in the Cairo hotels. The local

last quarter of this year.”

Egyptian families as well as leisure and

Meanwhile, expressing his admiration

business has been very strong in certain

for the way in which things have turned

resorts such as El Gouna and El Sokhna,

around for the country, chairman, Nature

which have seen occupancies reach the

Travel, Gasser Riad remarked: ”Finally,

high 80s [per cent], especially in August,

after three and a half years, the tourism

where occupancies in some hotels reached

industry in Egypt has begun its recovery.

90 per cent and more.”

Tourists have now started to feel safe due to stability in the country. All of this is down to the new leading government and

Projects with potential

the newly elected president. We can now say that we are in the right direction, and

With Egypt’s recovery gaining momentum,

soon, we will match the high records of the

the light at the end of the tunnel is rapidly

number of tourists we need.”

brightening. The country is fully prepared to again embrace its reputation as one of

Enriching the world

the world’s most visited destinations, but not without the introduction of new tourism initiatives, designed to target new and

And so far, with tourism proving to be on

existing markets alike.

an upward trajectory this year, the culture-

Director of marketing, Sofitel Legend

fuelled, transcontinental Egypt has opened

Old Cataract Aswan, Sofitel Winter Palace

its arms to tourists hailing from various

Luxor and Pavillon Winter Luxor, Lamia

countries and different markets. Director of marketing, Four Seasons

Assem exclusively told TTG: “A lot of projects are planned in the Upper Egypt area

Hotels & Resorts Egypt, Cesare Rouchdy

such as eco-hotels. Our three hotels are

exclusively expressed to TTG that the hotel

going to be eco-hotels, and as a matter of

group witnessed particular interest from

fact, the Egyptian Ministry of Tourism is

corporate and leisure travellers over the

working on developing the Upper Egypt

November 2014

ttgmena.com

DESTINATION EGYPT

A BEACHFRONT DEBUT

TWO NEW EGYPTIAN GEMS

TIME Hotels is gearing up for the grand opening of its

Bolstering its presence in Egypt, Steigenberger Hotel Group

first five-star, beachfront TIME Renero Resort and Suites

recently announced that it has acquired two properties, one

Azzurra, scheduled to open its doors this month.

on Tahrir Square in Cairo and one on Saad Zagloul Square in

Located within the Azzurra project, it is to form an

Alexandria.

integral component of the 40 million square metre devel-

As of July 2016, the Hotel Tahrir Square in Cairo will oper-

opment, built by master developer, Egyptian Resorts Com-

ate under the Steigenberger name. The existing Cecil Hotel in

pany (ERC).

Alexandria will be taken over by the hotel company immedi-

Speaking exclusively to TTG, CEO, TIME Hotels, Mohamed Awadalla declared: “This is TIME’s first beach resort and it

A STORY OF REVIVAL

ately. This news pushes the number of Steigenberger properties in Egypt to seven, plus three luxury Nile ships.

is supported by our new reservations centre in Cairo. The

gyptian Tourist

“Besides that, we

Counsellor, Egypt

launched the ‘Reviving of

Tourism Authority,

the Road of Holy Family

RE-IMAGINED PACKAGES

Ahmed Ali Ismail shared

in Egypt’ in October as a

the latest tourism-related

new type of religious and

projects that are antici-

culture tourism for all

Hurghada International Airport, in the upmarket develop-

Recently crowned ‘Egypt’s

itineraries, but rather mix the

pated to attract both tra-

over the world,” he said.

ment of Sahl Haseesh.

Leading Travel Agency’ at

classic tours with the beach

ditional and new markets

“We are starting to

the World Travel Awards,

escape holidays and river

to the country.

Kimidar Tours is in the midst

cruising so that it will be a

of planning a comprehensive

comprehensive lifetime ex-

ject in the North Coast

them the message that

collection of various catego-

perience for the visitor. “We

between Alexandria and

Egypt is safe and se-

ries of travel packages.

are offering this as a bundle

Marsa Matrouh. This area

cure now. They can visit

trip within one product but

is called Al-Alemein and it

anywhere, anytime. We

travel, Kimidar Tours, Adel

still keep separate itineraries

contains desert, beaches

continue our road map

Taha explained to TTG: “We

for each kind of these travel

and many night activities.

without looking back.”

not only focus on the classic

directions.”

low-rise landscaped hotel has 86 guest rooms, all of which have panoramic sea views, with the residences comprising a collection of 390 one-, two- and three-bedroom suites.” The newly built property is situated 14km south of

Facilities include six pools, a spa, a gym, tanning terraces, a variety of F&B outlets, a kids’ club and more.

General manager, leisure

20 November 2014

ttgmena.com

“We have a new pro-

change people's perception of Egypt by giving

UPDATE ABU DHABI he capital of the UAE experienced a surge in visitor numbers with a 19.4 per cent increase in passenger traffic at Abu Dhabi International Airport during the first half of 2014 as compared to the first six months of 2013. This traffic increase has been reflected positively in the emirate’s hospitality industry, which has witnessed an uptick in pipeline developments and healthy occupancy levels.

SOARING FORTUNES

The emirate celebrated a milestone rise of 32 per cent in visitor numbers in the first quarter (compared with Q1 of 2013) and has consistently greeted heightened arrival figures as the year has advanced, including a record 22 per cent jump in August, according to Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi). Accompanying this growth, Abu Dhabi’s hotels and hotel apartments witnessed their best H1 performance to date, reaching 77 per cent occupancy. Illustrating a snapshot of the emirate’s rising fortunes, chief operating officer – Middle East, India and Africa, InterContinental Hotels Group, Pascal Gauvin told TTG: "Abu Dhabi is undergoing a period of rapid expansion with significant investment in infrastructure adding new hotels, shopping malls and cultural attractions to its world-class tourism offering. The number of tourist arrivals is expected to reach 3.2 million this year – a 15 per cent increase compared to 2013.” As the capital flexes its tourism muscles it is evident that it is prospering due to the close proximity to its popular sister emirate, Dubai. However, Abu Dhabi’s irresistible tourism magnetism is rooted in its differences rather than similarities to its charismatic neigh-

Buoyed by its lofty cultural and events-infused ambitions, Abu Dhabi is confidently gliding above its regional tourism competitors. Naomi Leach reports

bour, as director of sales and marketing, Dusit Thani Abu Dhabi, Aaishah Bohari explained: “What differenti-

“We are promoting more on Emirati culture. We let our

ates Abu Dhabi as a destination from Dubai is that it is

guests experience the authentic lifestyle of Bedouin peo-

Island last year, according to Dwyer. Furthermore, sales manager, Europcar Abu Dhabi, Nou-

ple, far away from the noise of the city. Culture, history

shad Yoosef revealed the positive effect trickles through-

and adventure surrounds the emirate. Most of the ancient

out the tourism sector. “Abu Dhabi is heavily investing in

of sales and marketing, Yas Viceroy Abu Dhabi, Ibra-

forts and historical places are listed as UNESCO World

positioning itself as a serious cultural destination within the

him Korkut outlined: “Abu Dhabi already has a very

Heritage Sites.”

MENA region. Sports and games events are positively shap-

known for culture, not shopping.” Further elucidating its tourism essence, director

influential pull for tourists visiting the region. It has

Reflecting a similar sentiment, general manager, Royal

concentrated on maintaining its Islamic identity pro-

Rose Hotel, Gianni Malerba asserted: “We can say that by

moting traditional Arabian experiences such as desert

adding the cultural note to leisure and entertainment, Abu

safaris, fishing and falconry. Abu Dhabi is seen as an

Dhabi has managed to put itself in pole position, as it ap-

alternative destination to Dubai offering more authen-

peals to all age groups and to various tastes.”

tic Arabian experiences. Families are visiting the city

ing our business in the region.”

FLOCKING TO THE CAPITAL

Heightening the cultural flavour of the capital is the

As host to this number of events from both a business and

complementary contemporary aspects and attractions,

leisure perspective, the capital is welcoming the diversifica-

as director, Yas Island, Destination Management, Chris

tion of its feeder markets and, through TCA Abu Dhabi and

Corniche, Nael El-Waary noted: “Nowadays, the major-

Dwyer conveyed: “Abu Dhabi’s rich cultural history is

a number of initiatives and visitors summits, the emirate is

ity of tourists who visit Abu Dhabi are attracted by the

reflected even in most of its modern attractions. This is

aggressively targeting markets such as Russia and China.

culture, accessibility, entertainment and nature.”

evident throughout Yas Island, for example in the abstract

In line with this focus, vice president, sales and marketing,

representation of pearls lining Yas Island’s thoroughfares

Millennium & Copthorne, Naem Darkazally Darkazally re-

and at the emirati-themed Yas Waterworld Abu Dhabi.”

ported a significant increase from source markets in India,

for different reasons to those heading to Dubai.” Concurring, general manager, Sofitel Abu Dhabi

This vast spread of unique attractions was outlined as a key tourism strength by director of sales and marketing, Mafraq Hotel, Fahim Zaman, who urged that

Furthermore, the industry is united in its enthusiasm for

Germany and the GCC. Bohari meanwhile recognised Asia as

the capital's investment in culture and leisure will help

the developments on Saadiyat Island. With the opening of

a key growth market. Malerba of Royal Rose revealed: “We

businesses grow and gain more exposure. “Abu Dhabi

the Louvre in 2015, the Sheikh Zayed National Museum in

are tying up with agencies and tour operators in Europe and

has quite a number of local attractions such as Fer-

2016 and Guggenheim museum in 2017, Gauvin expressed

the Far East whose clientele is on the lookout for not only

rari World, Formula 1 race tracks, Yas Waterworld, the

tourism stakeholders' collective anticipation: “[The open-

sunny destinations but also culture and history.”

Grand Mosque, Sir Bani and Saadiyat Island.”

ings] will cement the city’s position as the cultural capital

Director of sales and marketing Shangri-La Abu

of the UAE and wider GCC region.”

Outlining the major trend shaping the market segment diversification, Darkazally outlined: “There is an increase in

Dhabi, Susanna Yong added: “It has become a world-

General manager, Novotel Abu Dhabi & Adagio Abu

class destination and has positioned itself on the in-

Dhabi Al Bustan, Dominique Mercier stated that such de-

driven offerings with more attractions are several of the

ternational tourism stage. The emirate has incredible

velopments are encouraging for the whole industry.

trends impacting the region’s hospitality sector.”

tourist, business and cultural projects, whilst maintain-

quality three- and four-star hotels, and the need for family

Additionally, the contemporary draw of an events cal-

ing a deep-seated respect for traditions and culture.”

endar peppered with concerts by famous international

Coupling world class events and attractions with a cul-

This cultural authenticity resonates with both re-

artists, Formula 1 Etihad Airways Abu Dhabi Grand Prix,

tural flair, while offering an effective infrastructure, has

gional and international visitors, as CEO, Al Badeyah

Volvo Ocean Race, Gourmet Abu Dhabi and more, re-

helped Abu Dhabi to successfully solidify its status as a

Eyes Tourism, Matar Al-Mansoori revealed to TTG:

sulted in an estimated four million people visiting Yas

regional tourism leader.

November 2014

ttgmena.com

UPDATE ABU DHABI

AMBITIOUS AGENDA OF GROWTH CEO, TIME Hotels, Mohamed

LESSONS OF LOCAL DISTINCTION General manager, Ayla Hotels & Resorts, Mohamed Soussan revealed to TTG how the chain is distinguishing itself and showcasing the garden city to a wider audience

Awadalla commented on the announcement, which follows

eing a new chain, Ayla

is a crucial part of it. We have

We are now close to the opening of

the 2013 launch of the TIME

Hotel & Resorts has an

recently opened Sky 5, rooftop

Ayla Bawadi, our four-star property

Residence brand and TIME

opportunity to grow together

lounge, offering amazing views of

that will be particularly interesting

Pearl Residence in Abu Dhabi.

with the destination. We

for leisure travellers and

He said: “With the opening of

are adding two more

weekenders as the hotel

the Zakher TIME Residence,

hotels to the city’s

is near to one of the last

this brings the total number of

inventory and turning the

camel markets and luxury

branded hotel apartments in

company into the leading

shopping mall – Bawadi

Abu Dhabi to 51, which, in line

provider of facilities and

Mall. Following that

with the emirate’s ambitious

rooms in the city of

opening, we are gearing

tourism growth agenda, pre-

Al Ain.

up for our next big project

sents equally exciting growth TIME Hotels Management has opened the doors of its sec-

together with our already

style accommodation.

existing one, are giving

“Our pipeline of TIME Resi-

– the five-star Ayla Grand,

Our new properties,

opportunities for residence-

in Al Ain. In upcoming months, our main focus will be

the city a chance to

ond TIME Residence-branded

dences will be further boosted

host a larger number of events

Al Ain from the highest point in the

directed towards the KSA and

property as part of its regional

by two more Abu Dhabi loca-

and offer accommodation to

city. Also, we are going through the

Oman, as well as strengthening

expansion programme.

tions coming up – the 312-unit

more visitors. Our main goal is

rebranding of the existing property

the relationship with wholesalers

The newly unveiled Zakher

Meera Residence, also located

increasing awareness of the city

and it will be applied to the new

worldwide. Al Ain is interesting as

TIME Residence – Abu Dhabi of-

on the Corniche, and the 264-

as a destination, its activities and

properties that are in the pipeline.

an excursion destination where

fers 68 fully-furnished one-bed-

unit Jouhara Residence, which

the value of tradition that has

room and studio apartments

is scheduled to open in early

located in the city centre.

2016,” Awadalla added.

At this year’s WTM, our main

guests can visit all the attractions

been preserved in Al Ain. And Ayla

focus is to increase the awareness

it has to offer in one day, and the

Hotels, as a locally grown brand,

of the brand and the destination.

hotel can be a refreshment point.

22 November 2014

ttgmena.com

UPDATE ABU DHABI

DEDICATED CRUISING HUB bu Dhabi’s cruise

The ‘Cruise Abu Dhabi’

HONING IN ON A NEW MARKET Millennium & Copthorne

in China, have all been

Hotels has unveiled a

integrated into marketing

tourism sector

message was pitched

strategy designed to

activities as spend from

sought growth

directly to tour operators

capititalise on the growing

Chinese visitors is set to

in GCC bookings through

to encourage holiday

interest of Chinese visitors

top $284 billion globally

a recent collaboration

package development

to the UAE.

by 2024, according to the

with Dubai and Oman

and train regional travel

destination partners,

agents to sell cruises.

skilfully designed to

CEO, Abu Dhabi Ports

Vice president, sales and marketing, Millennium & Copthorne, Naeem

PROMOTING A HEALTHY LIFE

World Travel & Tourism Council.” Millennium Corniche has

raise the profile of the

Company, Mohamed

Darkazally exclusively

recently been accredited

Arabian Gulf.

Juma Al Shamisi

commented to TTG: “With

by the coveted ‘Welcome

commented on the

Abu Dhabi only a seven

Chinese’ certificate which

Luxury property, The Ritz-Carlton Abu Dhabi, Grand Canal

of Cruise Arabia, the

industry: "Abu Dhabi [is]

hour flight from Beijing, an

works in tandem with its

has further strengthened its appeal to long-term guests

third GCC Cruise Arabia

a compelling and exciting

increase in inbound visitors

strategies for expanding

with the launch of the Take Charge initiative.

roadshow took place

winter cruise destination.

from the Chinese capital

the business in this

calling at Kuwait and

This is certainly being

to the UAE has augmented

lucrative market.

Jeddah, Riyadh and

noted by industry

Millennium & Copthorne

Khobar in Saudi Arabia.

commentators.”

Hotels' marketing

to participate at WTM to

experience providing long-stay guests with a personalised

strategy to target the

communicate development

meal plan based around their dietary requirements and

burgeoning travel sector.

of its portfolio and

available in all eight dining venues within the luxury resort.

A dedicated Chinese

property-specific activities,

website and the launch of

as well as meet with

Dhabi, Dilip Mukundan explained the impetus behind the

a WeChat app, the mobile

existing and prospective

initiative: “Combined with extensive fitness facilities, the

communications tool used

clients from a range of

personalised dining plan is ultimately a solution enabling

by over 70 million people

international markets.

the busy executives to take control of their lives.”

Under the auspices

November 2014

The company is also set

ttgmena.com

Spearheaded by the Abu Dhabi resort’s executive chef David Gache, the new wellbeing and lifestyle management programme will be integrated into the residential living

Director of sales and marketing, The Ritz-Carlton Abu

UPDATE ABU DHABI

FRESH EUROPEAN CONNECTIONS Etihad Airways has announced

aircraft, configured to carry 12

that it will provide a new avia-

passengers in business class

tion link between Abu Dhabi

and 132 in economy class.

and Vienna, when it places its

The schedule of the Vienna

LIVELY EPICENTRE Director, Yas Island Destination Management, Clive Dwyer highlighted a promising future for the destination TTG: What are Abu Dhabi’s key

The newly opened Al Maktoum International Airport

EY code on the forthcoming

flights ensures strong two-

daily service by the Austrian

way connectivity beyond

carrier, and subsidiary of air-

Abu Dhabi to Etihad Airways’

The UAE’s central location

number of visitors to both Abu

berlin, NIKI (subject to govern-

growing network, which suits

makes it a prime spot for visitors

Dhabi and Yas Island.

ment approval).

destinations in Australia, North

from Europe, North America

and South Asia, the Indian sub-

and Asia, and Abu Dhabi is

a dominant hub for aviation and

in November and will be

continent, the Middle East as

blessed with state-of-the-art

Yas Island will enjoy continued

operated by a two cabin A320

well as Africa.

infrastructure which is driving a

growth as a result of this.

The new NIKI flights start

tourism strengths?

in Dubai will further bolster the

Clearly the UAE is becoming

vibrant tourism sector.

surge in the next few months. About

The fact that Yas Island is less than 10 minutes away from the

TTG: How does Yas Island

200,000 local and international visitors

benefit from events?

are expected over the year-end and

airport is driving both holiday

Abu Dhabi Falcon Hospital has been nominated for the World Responsible Tourism Award 2014 by the World Travel Awards.

Race, we expect tourism numbers to

New Year period. We anticipate that

visitation and long haul layover

Yas Island is positioned as the

visitor numbers will grow partly due to

visitors who stay for a few days.

events precinct of Abu Dhabi

our extensive roadshows and outreach

with world class sporting,

campaigns. Yas Island hotels and

Terminal Building, set to open

cultural and community events

conference centre at Yas Marina Circuit

in 2017, will enable Yas Island to

providing a diverse calendar

regularly host international business

reach an even wider audience.

of events every year. With the

events. Yas Island has a pace of life

The new terminal will be

opening of Yas Mall, Formula

tailored to any individual; you can stay

equipped to handle 30 million

1 Etihad Airways Abu Dhabi

for a day or live here, experiencing the

passengers per year.

Grand Prix and the Volvo Ocean

best of the UAE.

Abu Dhabi Airport’s Midfield

24 November 2014

ttgmena.com

SPOTLIGHT TURKEY

HUES OF BRILLIANCE

Far reaching charms Despite Turkey’s impressive finesse in the luxury arena, its tourism offering is one that is all encompassing, reaching out to visitors of various niches as well as the mid-scale traveller. This is indeed aided by Turkish Airlines’ growing connections along with Pegasus Airlines' expanding network, such as the recent addition of Sharm El Sheikh and Hurghada. The great benefits provided by Turkish Airlines’ expanding

Enticing visitors with its own blend of chic style, Turkey is now homing in on the luxury segment. Natalie Hami investigates

network were highlighted by director of sales and marketing, Wyndham Istanbul Petek, Feryal Guzen who stated to TTG: “We are following the new destinations of Turkish Airlines and keeping in touch with agencies which do business with new locations.” President, Armada Istanbul, Kasım Zoto agreed: “Our major markets are the US, Europe and locals but since the connection via online channels became easier, we serve now to a

anything specialised can be added, be it thematic tours

and heritage, Turkey embodies an ideal

or luxury villas to local boutique hotels. He also noted

leisure destination, where Asia meets

that there is a particular type of luxury tourism emerg-

sights set on the MICE segment. General manager, Korumar

Europe in a vibrant infusion of cultures.

ing in Turkey at the moment; a more understated style

Hotel de luxe, Tacettin Ozden explained that they are cur-

Boasting a number of strengths to attract visitors

of luxury. “Instead of staying in hotels with more than

rently marketing their MICE facilities in the markets where

from all segments of the tourism arena, one seg-

100-150 rooms, it is more attractive to stay in an old villa

Turkish Airlines is opening up new connections. “We have a

ment in particular has begun to take root; that of

converted into chic boutique suites.”

modern and brand-new convention centre (Ephesus Conven-

the luxury hospitality sector. As such, Turkey has

The rise of exclusive and specialised experiences with

Meanwhile, there are a number of properties with their

tion Center) in this region, which has a total capacity of

answered the call of the high-end traveller who is

Turkey’s heritage and culture as a backdrop was also

10,000 people. Thanks to this connection ease we can market

being increasingly attracted to the country.

commented on by sales and marketing manager, Casa

this convention centre in the MICE market,” he said.

Indeed, Turkey, as always, has its very own

dell’Arte Bodrum, Mete Uskudarli.“[Casa dell’Arte was]

This was similarly highlighted by general manager, Plaza-

unique interpretation of luxury, with a special-

originally built as an art collector’s family residence.

tur – Kongre Organization INC, Serdal Can who noted to TTG:

ised blend of elements to satisfy this discerning

Guests have access to one of the best Turkish art collec-

“With these new routes we will be able to have new incoming

clientele. According to general manager, Hilton

tions both in public areas and the rooms.”

clients, opportunities for new MICE markets and also make it

Istanbul Bomonti Hotel and Conference Center,

He added: “With these artistic features, Casa dell’Arte

Remco Norden, Turkey is one of the fastest grow-

attracts art collectors, art lovers, architects and design-

ing luxury markets in the world.

ers from all over the world. It is a place for sophisticated

However, this diverse destination has not overlooked its remaining tourism sectors which

people and quiet luxury.”

easier and profitable to organise the outbound tours through the direct flights.” International brands such as Hilton Worldwide, which has been in Turkey since 1955, also continue to demonstrate inter-

Reflecting a similar form of classic Turkish luxury is

est in growing its presence in the destination, as stated by vice

include visitors looking for a three to four-star

the recently opened Raffles Istanbul, which expertly

president, development – Turkey, Russia and Eastern Europe,

experience or those coming solely for MICE ex-

takes advantage of its supreme location near the Bos-

Hilton Worldwide, Mike Collini.

cursions, with Turkish stakeholders adeptly pro-

phorus, in the Besiktas area. General manager, Raffles

viding for their particular needs too.

Istanbul, Tarek Mourad highlighted this fresh and con-

Garden Inn and Hampton by Hilton brands in particular contin-

temporary property’s appeal to premium clientele.

ues to gather pace.”

TTG delved headfirst into the ever-developing tourism sector of Turkey to discover its desirable

He said: “In Turkey, the growth of our mid-market Hilton

“What differentiates us the most are our team and

luxury sector as well as how a number of other

the quality of service we will be providing. We’ll all do

Effortlessly garnering enviable arrival figures, Turkey is

key niches are faring.

our very best and more to provide an individual, tailor

now successfully sharpening its skills in the high-end

made experience to our guests in a discreet, generous,

sector, with a view to gratifying the needs of the

thoughtful, heartfelt way.”

affluent traveller.

Serene luxury With luxury travel specialising in providing the

However, according to Mourad, Istanbul’s charm also

expertise of customisable experiences, managing

lies in the blend of history, culture, weather, food and its

partner, Blue Phoenix Travel, Ufuk Gökdeniz em-

people, thus making it an increasingly attractive destina-

phasised the importance of personalisation in this

tion for the well-travelled visitor. “Throughout the years,

segment to TTG.

its inherent beauties are also combined with the high

Gökdeniz noted that within this framework

range of clients travelling from all around the world.”

manating a rich and enviable history

quality services that high-end travellers require.”

November 2014

ttgmena.com

SPOTLIGHT TURKEY

A CORPORATE INTRODUCTION

ISTANBUL ADDRESS UNVEILED

Carlson Rezidor Hotel

hotel includes amenities

reparing to open

amenities such as a gym

Group has recently

such as a wellness

in early December,

with the latest equipment

inaugurated the Radisson

centre which features

10 Karaköy A

in cardiovascular and

Blu Hotel, Kayseri in

a traditional Turkish

Morgans Original is to

strength training as well as

Turkey.

hammam, gym and more.

soon welcome guests.

exclusive dining facilities

NEWS FLASH TURKISH AIRLINES HAS LAUNCHED DIRECT FLIGHTS TO THE CAPITALS AND THE LARGEST CITIES OF ESTONIA AND LITHUANIA, TALLINN AND VILNIUS.

by ‘Grand Officier Maitre

Centrally located in

Four restaurants and

The property boasts 71

one of Turkey’s fastest

bars are also available

guest rooms including loft

Rotisseur’ Rudolf van

growing cities, Radisson

to guests. The hotel

and loft terrace suites with

Nunen, a main restaurant

Blu Hotel, Kayseri features

comprises eight elegant

separate living areas, and

and bar, along with the Sky

SHOPPING HAVEN

244 rooms and suites.

meeting rooms as well as

is conveniently situated

Terrace by Rudolf.

McArthurGlen has partnered with Fiba Group to open the

an 808m ballroom.

in the heart of Istanbul.

MICE delegates can

It is just a few minutes

enjoy 82m of boutique

MEETING DEMAND

from the Grand Bazaar,

meetings rooms,

McArthurGlen is to open one Designer Outlet on the

historical Sultanahmet

multilingual staff and

European side of Istanbul and the other in a fast-growing

along with the popular

dedicated conference

university suburb on the Asian side. Construction of both

Rotana Hotel Management has announced the launch of

Beyoglu district.

services, among

McArthurGlen Designer Outlets is planned to begin in

others facilities.

2015, with openings projected for 2016.

The newly launched

Tri G in the province of Günesli, Turkey.

The property will feature

first two designer outlets in Istanbul, Turkey. Reflecting a hefty investment of just over $315 million,

The two Istanbul Designer Outlets will be the

Launched in partnership with Mar Yapi, which will own a 60 per cent stake in the new project while the remaining

Partnership’s first in Turkey, with further centres planned

40 per cent will be owned by Rotana and partners, Tri G is

across the country. McArthurGlen manages 20 Designer Outlets in eight

scheduled to open in the last quarter of 2016.

countries across Europe. The two new Istanbul centres

The project will include the Centro Hotels by Rotana brand, with 152 rooms on eight floors, a total of 153

will offer high-end international and national, luxury

residences on 17 floors and 2,500m2 of commercial space,

and premium fashion brands, with year-round savings in

and more.

vibrant and stylish shopping environments.

28 November 2014

ttgmena.com

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ON LOCATION CANADA

MASTERFUL JOURNEY

seeking thrills on snow-capped slopes. With a varied offering spanning Canada’s natural environment and also boasting a strong urban appeal, there is much to attract Middle Eastern travellers to head for the North American country to fulfil their leisure holiday desires.

SPECIFIC APPEAL

Bolstered by direct flights from the UAE and Qatar to Toronto and Quebec respectively, Canada has never been more convenient for the Middle Eastern traveller. Zarikos explained: “Among the MENA countries, our main feeder markets for Toronto, Vancouver and Whistler are KSA, the UAE, Qatar and Egypt.” He also expressed how Four Seasons’ Canadian properties understand the MENA market and can cater to their needs, offering guests large suites with connecting rooms to meet the requirements of large families travelling together, prayer mats, qiblas and clearing the mini-bar of all alcoholic beverages (upon request). Halal meal options are also available for guests in the restaurant and via room service. Despite the fact that the US is currently

Canada’s tranquil environment has allowed it to blossom as a leisure haven. Panayiotis Markides observes how the destination is in an excellent position to cater to MENA travellers

Canada’s primary feeder market, as well as being popular with the likes of Europe, Australia and Japan, Doane enthused that there are several other lucrative markets including Middle Eastern ones that are within the hospitality group’s sights for the future:

“Moving forward, we need to effectively

ith a successful tourism industry that

Turkish Airlines all providing services flying from the MENA region to Canada,

communicate what a tremendous destination

reported welcoming an estimated

connectivity is both strong and seamless, despite the key feeder markets so far

Canada is and all it has to offer to emerging

9,546,194 overnight visitors

being the US, the UK, France and China.

markets such as China, India and the Middle

between January and July 2014,

Based on solid tourism footing, the country is well placed to expertly cater to

according to Canadian Tourism Commission’s (CTC)

the MENA market, therefore TTG sought to discover if strategies are in place to

report Tourism Snapshot – July, Canada celebrated

specifically target the region.

“Canada continues to retain its position among

increase in overall tourism to this country.” And with the MENA market being a set target, Zarikos hinted at the various exclusive

a 14 per cent rise in visitor numbers, showcasing that the country has much to be proud of.

East. If we do this well, we’ll see a dramatic

attractions that would appeal to visitors

DIVERSE ATTRACTIONS

from the region in the future, once it grows further: “Our location in the trendy, Victorian

the top 20 most-visited destinations globally – currently placed at number 16 by the UNWTO,”

With an environment that ranges from urban cosmopolitan cities to rural

Yorkville district means that shopping is

shared general manager, Four Seasons Hotel

retreats and mountain escapes, Canada excels as a leisure destination.

another popular guest activity, as the area

Toronto, Dimitrios Zarikos, who further explained to

According to Zarikos, top drivers of tourism to the country include a desire for

is home to a number of high-end luxury

TTG that Canada’s attractiveness as a destination

city breaks, nature travel and ski breaks. He further added: “Shopping, art and

boutiques and local labels.”

has paid dividends.

culture are also key tourism drivers in cities such as Toronto.”

“Canada is well known for its natural beauty,

Doane illuminated to TTG what trends FRHI Hotels & Resorts has witnessed

He further added: “Toronto offers easy access to one of Canada’s most visited

striking wilderness and abundant national parks.

in Canada: “Travellers today are seeking an authentic experience of their

attractions, Niagara Falls, and we ensure that

The country also offers a number of great outdoor

destination. They want to be able to truly connect through its culture, history,

we make travel to and from the destination

activities, including championship golf from coast

events, food and activities.”

as seamless as possible.”

to coast and world-class skiing,” elaborated vice

Zarikos further revealed that sister property, Four Seasons Hotel Vancouver

Adding to the high-end options in Whistler,

president, sales and marketing – Americas, FRHI

is situated in the heart of Vancouver’s premier shopping and entertainment

Zarikos noted: “Beyond its famed slopes

Hotels & Resorts, Jeff Doane, outlining Canada’s

area, thus, the property is able to capitalise on the city’s urban attractions,

are championship ski courses, hundreds of

eclectic touristic appeal. An appeal corroborated by

however, it is nonetheless well poised to offer natural sights.

boutiques, museums and galleries and an active events calendar.”

the success of the accommodation industry, where

“[Vancouver] offers a cosmopolitan base from which to explore nearby

according to Tourism Snapshot – July, the National

natural highlights of British Columbia such as Mount Seymour, Shannon Falls

Occupancy Rate was recorded at 73.5 per cent.

and Grouse Mountain, while also offering a spectacular selection of museums,

Specialised in catering to the high-end

And with regional carriers such as Emirates

theatres and an active festival calendar,” he commented. Additionally, Zarikos

market, Canada offers diverse urban and

declared that Four Seasons Resort and Residences Whistler is located in the

natural appeal, allowing it to pitch itself to

largest ski resort in North America, making it an ideal option for travellers

an array of international markets.

Airline, Etihad Airways, Qatar Airways and

30 November 2014

ttgmena.com

AWARENESS WINTER ESCAPES

A WINTER'S TALE A popular season for escape, winter has long captured the imagination of travellers, and now regional destinations are vying with classic European hotspots in a bid to entice and gratify leisure vacationers. Panayiotis Markides reports

s the year draws to a close, traditionally

“Cannes is a city with a lot of shops, especially

versary campaign of ‘Switzerland – the

MENA travellers begin to venture abroad to

luxury boutiques, which are of great appeal to

Original’ via travel agencies and partners.

enjoy the cooler, attractive climates the sea-

our foreign clients.” She added that the win-

son offers; some in search of milder tempera-

ter sales are an extra attraction there.

tures, others in search of snow-capped peaks or even

Despite Europe’s historical and high-end

to promote the UK. “At VisitBritain we work

offerings, which tempt MENA travellers

closely with attractions, venues and destina-

To establish the range of leisure offerings available to

throughout all seasons, one does not have to

tions across Britain to promote their winter-

travellers, both within the MENA region’s burgeoning des-

venture far from home for an unforgettable

specific promotions and activities through our

tinations such as Oman, and also abroad, in the cultural

winter break. Oman offers a unique appeal,

marketing channel.”

haven of Europe, TTG spoke to various tourism industry

which blooms during winter, as director of

stakeholders to ascertain how they lure winter visitors.

communications, Shangri-La’s Barr Al Jissah

GCC. In 2013, Britain welcomed just under

Resort & Spa, Rebecca Platt enlightened TTG:

600,000 visitors from this region and visi-

“Sunshine is guaranteed throughout winter

tors spent $2.5 billion, making the Gulf State

shopping adventures.

Bounteous options

She added: “The focus for Britain is the

and sea temperatures stay warm. Shangri-

visitors the second most valuable market in

Aware that Britain is a staple destination for MENA trav-

La’s Barr Al Jissah Resort & Spa is promoting

terms of spend for Britain. On average, a visit

ellers seeking cold climes, regional general manager, Asia

its three private beaches, six swimming pools

from Kuwait delivers $6,430 to the UK econ-

Pacific & Middle East, VisitBritain, Sumathi Ramanathan

and a dedicated water sports centre.”

omy and a visit from Qatar almost $4,830.”

conveyed to TTG: “Britain offers a range of experiences

In up-and-coming Salalah, public relations

totally distinct from those the MENA traveller will be ac-

and communication manager, Crowne Plaza

likewise striving to achieve an uptick in the

customed to at home. There is the opportunity to walk

Salalah, Ali Kathairy agreed: “Salalah, with its

MENA market, as Harder elaborated: “Al-

through beautiful British wintry landscapes and visitors

pristine beaches and wadis, is one of the best

though the MENA market is currently rapidly

can even go skiing in Scotland during the winter.” She

places to visit during winter the weather is

expanding, our efforts are concentrated on

added that the period caters to the shopping travel sec-

excellent and guests can enjoy morning walks

gaining more market share. The main part of

tor with designer shopping and luxury fashion events.

on the beach to drives around the wadis.

this clientele represents leisure travellers, but

Switzerland, meanwhile, remains a time-honoured, snow-

“Crowne Plaza Resort Salalah, ideally lo-

The ever popular destination of Cannes is

also companies that choose our destination to organise high-end incentives.”

capped favourite with MENA visitors, wearing the designa-

cated on the beach and close to attractions

tion as the birthplace of winter tourism, according to GCC

such as Al Baleed Museum and souqs, is an

director, Switzerland Tourism – Dubai, Matthias Albrecht,

ideal winter destination for guests visiting the

significance to local players too. Reflecting

who confirmed that St. Moritz is now celebrating 150 years

Sultanate of Oman.” Kathairy added that fa-

on this in relation to Shangri-La's Barr Al Jis-

of winter tourism excellence. “Our USP is ‘Switzerland is the

cilities at the property include a nine hole golf

sah Resort & Spa, Platt said: “We have many

Original.’ It’s the birthplace of winter tourism.”

course, driving range, children’s area and ten-

guests visiting from the KSA, Kuwait, the UAE

nis, squash and massage room facilities.

and Bahrain throughout the year.”

On the other hand, and navigating to Europe’s warmer tions are proving ideal for MENA travellers, and destina-

Undoubtedly, the MENA market is of much

She noted that exclusive offers are a strat-

climates, the Mediterranean’s mild winters and attrac-

Targeted focus

egy employed to attract the different segments, but also revealed collaboration is key

tions are actively seeking the region as a feeder market. “Barcelona is a perfect destination year-round. The

It is undeniably clear that, across the globe,

to achieving success: “With the support of the

nearby Mediterranean offers a relaxing backdrop for a

there is a myriad of destinations possessing

Ministry of Tourism Oman and Oman Air, the

winter escape, and the city includes rich Mediterranean

unrivalled experiences that draw the winter

destination is being pitched as an exclusive

culture and history for seasonal excursions,” director of

throngs. And so, honing in on their individual

luxury destination.”

sales and marketing, Hotel Arts Barcelona, Maria Escu-

strategies, TTG sought to discover how each

erdo expressed to TTG.

destination remains a success in its own right.

From the energy-driven snow-capped

Noting the importance of Switzerland’s winter

thrills to the ultimate in rejuvenation upon

ager, Grand Hyatt Cannes Hotel Martinez, Gitte Harder

tourism milestone, Albrecht revealed that

the sleepy shores of milder climes, winter

explained to TTG the benefits of visiting during winter:

Switzerland will be communicating its anni-

escapes are, evidently, vast and in demand.

In the uber chic destination of Cannes, hotel man-

Ramanathan in parallel described how Britain constantly collaborates with stakeholders

November 2014

ttgmena.com

REGIONAL ROUND UP BAHRAIN

PREPARING FOR MICE REVIVAL

MODERNISING SERVICES

CULTURALLY INFUSED ADDITIONS

a strong and steady comeback of the MICE segment,

ulf Hotels Group

Wing, with the agreement

mainly from neighbouring

announced ex-

having been signed by

clusively to TTG

CEO and board member,

countries. This comeback is heralding a new era for the

that it will be renovating

Gulf Hotels Group, Aqeel

Kingdom of Bahrain as a

its Gulf Executive Resi-

Raees, among others.

leading MICE destination in

dence and Gulf Hotel’s

the GCC, which means that

South Wing.

This comes in line with plans to develop and mod-

international professional conference organisers and MICE agencies are gaining confidence in the destination and its capabilities to host large international events.” He further explained that

Eager to further grow the

We have already begun the renovations in Gulf Executive Residence and Gulf Hotel’s South Wing.

MICE segment, The Ritz-

the property will be focus-

Carlton, Bahrain Hotel &

ing on attracting more

Spa has seen substantial

tourists from Europe along

signed an agreement

growth of late in this arena.

with the CIS.

with Kontra Company to

“We strongly believe

Director of sales and

Expressing optimism for both Bahrain and the hotel’s tourism future, director of marketing and communication/guest experience, Sofitel Bahrain Zallaq Thalassa Sea & Spa, Basel Qabouq commented on what lies ahead. “The year 2014 has been a very interesting year for both Sofitel Bahrain, and Bahrain as a destination.” Qabouq explained that he has witnessed strong efforts

Gulf Hotels Group has

ernise the Gulf Hotel’s

from the Ministry of Tourism in Bahrain to put the island

facilities.

on the map for GCC and international travellers.

Raees said: “We have

“There has been an addition to the musical and cultural

conduct all the renova-

already begun the reno-

events held in Bahrain, which is encouraging a lot of new visitors to experience the country,” he added.

marketing, The Ritz-

that Bahrain is equipped to

tions needed to the Gulf

vations in Gulf Executive

Carlton, Bahrain Hotel &

attract more tourists and

Executive Residence and

Residence and Gulf Hotel’s

Spa, Soufiane El Allam told

international MICE events,”

the Gulf Hotel’s South

South Wing.”

TTG: “We have witnessed

El Allam concluded.

Regarding the property, Qabouq elucidated on upcoming plans, which will be focused on a number of surprises for the festive season.

REFLECTING GENUINE HOSPITALITY Director of sales and marketing, Four Seasons Hotel Bahrain Bay, Mohammad Barakat outlined how the brand new property expects to gratify Bahrain’s hospitality sector

FURTHER SUCCESS ON THE CARDS Set to exhibit at this year’s WTM, chief operating officer, Elite Hospitality Group, Sarosh Aibara commented to

TTG on the company’s successful year as well as forecasting how Bahrain will TTG: What are the latest developments in

fare following the introduction of an

your pre-opening stage?

improved visa system. “We have witnessed an overall

The opening of Four Seasons Hotel Bahrain Bay in Q1 of 2015 is anticipated.

growth in 2014, and the way we see it,

Four Seasons will also extend its long-

this graph will keep rising (for my com-

standing relationship with Wolfgang and

pany, and for Bahrain) in 2014, also in

the Wolfgang Puck Fine Dining Group with

2015,” said Aibara. He attributed further success to the

the opening of two signature restaurants and a new bar and lounge from the

changing visa system. “An important

legendary chef. These are CUT by Wolfgang

message is that now Bahrain has made

Puck, Re Asian Cuisine | Wolfgang Puck and

the visa process much easier. Over

Blue Moon Lounge/Wolfgang Puck.

60 nationalities can get a visa on arrival and over 100 nation-

TTG: What are your own priority objectives for the remainder of the year and

TTG: What are your forecasts for the

alities can apply

what will be your key focus upon opening?

remainder of 2014 specifically relat-

for it online.”

We are focused on opening the beautiful

ing to your destination?

hotel on time and providing a different level

Bahrain has indicated, and continues

will also

of service to Bahrain and its visitors.

to show, positive growth in hotel

soon be ex-

Our focus in 2015 will be set on exploring

occupancy for the past year and a

panding

and creating new potential leisure markets

half which is expected to grow further

in Saudi

for Bahrain as a must-visit international

in 2015. We expect more growth

Arabia.

destination, in coordination with the

specifically from Russia with Gulf Air’s

Ministry of Culture and Tourism and other

direct flight routes to and

government entities that are involved.

from Moscow.

34 November 2014

The Group

ttgmena.com

We've witnessed an overall growth in 2014.

REGIONAL ROUND UP BAHRAIN & CYPRUS

INTERNATIONAL BOOST EXPECTED

IMPRESSIVE TURNAROUND

CONFIDENCE IN NUMBERS

ahrain Airport Company is working on a host of new These results constitute

developments set to not only boost passenger capac-

With an air of optimism,

ity, but provide more route options and connectivity.

Gulf Air revealed to TTG

a major turnaround

a number of positive

month for the airline,

and Africa 2015 in Bahrain. This international forum is antici-

developments and how

which has recently

pated to give the country an economic boost and stimulate

it plans to continue on

undergone a number of

business through increased international media exposure

this route.

improvements. These

The company is to host the first ever Routes Middle East

and potential global investment opportunities in the King-

The carrier released

include the introduction

its half year financial

of its iPad electronic flight

Bahrain Airport Company is also currently working with

and operational results,

bags, as well as direct

Bahrain’s Ministry of Transportation on the Airport Moderni-

reflecting a reduction of

flights to Moscow and

The 60th general meeting

lighted by president, ACTA,

sation Programme, which will increase Bahrain International

over 30 per cent year-

introducing permanent

of the Association of Cy-

Victor Mantovani who

Airport (BIA) terminal’s handling capacity to 13.5 million pas-

on-year losses, as well as

schedule increases on

prus Travel Agents (ACTA)

stated that Cyprus must not

sengers and elevate BIA’s infrastructure, services and facili-

an increase of 10

flights between Bahrain

kicked off with a confident

depend on just one or two

per cent in overall

and Kuwait, along with

note from the President

markets.

revenue – strengthening

increasing flights between

of Cyprus, Nicos Anasta-

Cyprus has already set

dom’s aviation industry.

ties, further strengthening its competitive positioning in

The second phase will include the building of a new modern terminal.

the region.

the airline’s position

Bahrain and Cairo. It

siades, clarifying that the

in motion a number of pro-

already underway with

as a key national

also resumed flights to

government will assist the

jects such as the recently

immediate enhancement

infrastructure asset.

Athens, Greece.

island’s tourism industry in

opened Limassol Marina.

The first phase is

work being done on the

a number of ways.

existing terminal, while

“Our first goal is to retain

According to Anastasiades, the aforementioned

the second phase will

the arrivals from mature

strategy has begun to bear

include the building of a

markets and to invest in

fruit with the UK market,

new modern terminal by

emerging ones,” he said.

stabilising at 500,000 arriv-

the year 2018.

This was further high-

als by July 2014.

A FIRM COMMITMENT Complex general manager, The Westin Bahrain City Centre and Le Méridien Bahrain City Centre, Klaus Niefer revealed to TTG how the Starwood brands are devoted to delivering excellence

TTG: What is your focus for the remainder of the year as well as for 2015? The biggest news is our recent opening and introduction of two new brands, The Westin and Le Méridien, to the Kingdom of Bahrain. The Westin Bahrain City Centre features 200 spacious guest rooms and suites, and Le Méridien Bahrain City Centre offers 260 contemporary guest rooms and suites. Our initial focus remains on creating awareness of Westin’s well-being approach and Le Méridien’s promise to destination discovery. With both brands, we are committed to enhancing guest experience, be it stay, dining or relaxation, perfected with our central location and direct connection to City Centre Bahrain. TTG: What are your forecasts for the rest of 2014 relating to your destination? We believe the demand in the Kingdom will continue to grow steadily and the recent news of Bahrain easing the visa process augments that anticipated growth. We’re excited about new sports events, such as the Challenge Bahrain triathlon taking place for the first time in December, appearing on the events calendar. Bahrain has great potential for further enhancement of both cultural and sports tourism. November 2014

ttgmena.com

REGIONAL ROUND UP IRAN & IRAQ

EMERGING FROM THE SHADOWS

INCREASING IN STRENGTH ith exciting news

TTG: What is the state of tourism play in Kurdistan

Owner, The Other Iraq Tours, Douglas Layton speaks to TTG about Kurdistan’s optimistic tourism outlook

Speaking about key

and developments

strategies for 2015 and

for 2014 and

priority markets he said

2015, marketing manager,

that they will be promoting

Iran Doostan Tours, Saeed

adventure tours in Iran

time for Kurdistan tourism

Azam outlined to TTG what

and combining them with

in light of recent events.

the company is looking for-

cultural packages, as well

However, in spite of this

ward to, as well as what it

as operating combined

will be promoting at WTM.

tours through the Silk Road.

currently? This has been a difficult

we are happy to report

cently went live. We are also researching

prosperous. However, we are already tak-

that in Kurdistan things

and preparing new and exciting itineraries

ing bookings for early 2015 through the

have returned to their nor-

in light of recent archaeological discover-

fall and are 100 per cent confident things

mal stable status and we

ies in the region. As things settle down,

will bounce back in the months ahead.

are receiving bookings

we are convinced more than ever that

for 2015.

Kurdistan will emerge as one of the most

TTG: What message would you like

exciting adventure and historical tour des-

to communicate to visitors of WTM

tinations in the world.

through TTGMENA?

TTG: Looking forward,

We are focusing on the US and the UK as markets with new opportunities.

Kurdistan is emerging as an exciting tour

Azam remarked that

He further noted: “We

and foremost in your

TTG: Moving into 2015, how do you

destination for many reasons: snow cov-

the company is currently

are focusing on the US and

mind?

think Kurdistan will fare?

ered mountains in the winter, lakes and

expanding the second

the UK as markets with new

Our company is using this

Due to the recent events in the south of

rivers, a vast number of historical and

phase of its Matinabad Eco-

opportunities.”

time to prepare and pub-

Iraq, we do not expect a great number of

archaeological sites and a warm and invit-

camp, which belongs to Iran

lish a new website with

tourists for the remainder of 2014. This is

ing culture and people. Come and see for

Doostan Tours as well as

he said that the company

many important features

unfortunate as the situation in Kurdistan

yourself. Contact us to arrange a famil-

developing Iran Doostan’s

is opening new branches

to aid those with interest

is as it has always been: relatively safe

iarisation tour of the region - you will be

new health and sport sector

in Qeshm Free Zone Island

in the region, which re-

and secure, stable and economically

surprised at this amazing land.

products.

and Anzali Port Free Zone.

what objectives are first

36 November 2014

ttgmena.com

Eyeing new possibilities

REGIONAL ROUND UP KSA

LONG-STANDING DEDICATION

INAUGURATION OF HOTEL GIANT Anjum Hotel was recently

which can host 3,500 guests.

inaugurated by head, Saudi

Chairman, Abdul Latif Ja-

Commission for Tourism and

meel Real Estate Investment

Antiquities, HRH Prince Sul-

Company, Sheikh Yousef

tan Bin Salman and Governor

Abdullatif Jameel said: “Over

of Makkah Province, HRH

the next seven years, we

Prince Mishaal bin Abdullah

seek to add an additional

bin Abdulaziz.

7,000 rooms to the hotel. This will be done during the

Looking to share the

ing female and family

1,743 rooms and suites, as

second and third phases of

soon-to-open property’s

friendly.

well as four restaurants

the Jabal Al Kaaba project.”

highlights, director of

The Makkah hotel boasts resident, Elaf Group, Ziyad bin Mahfouz spoke exclu-

IMMINENT RIYADH OPENING

According to Khalek,

sively to TTG about the group’s latest developments,

sales and marketing,

the hotel’s 12 meet-

as well as its participation at WTM and its upcoming

Mövenpick Hotel Ri-

ing venues include the

yadh, Wissam Khalek told

1,200m2 Riyadh Grand

attractions.

NEW SUITE SURPRISE

TTG: “Due to open in Q1

Ballroom, which can host

set for the Umrah season were successfully achieved. Our

Shaza Al Madina has introduced another luxury offering

of 2015, Mövenpick Hotel

up to 1,750 guests and

strategy to attract more Umrah pilgrims by offering our sig-

in the form of the Shaza Tiara Suite. The suite is a 450m

Riyadh is nearly complete

can additionally be subdi-

nature brand of world-class services and amenities proved to

signature suite, located atop Shaza Al Madina hotel and

and is gearing up to open

vided into three separate

be very effective, resulting in higher occupancy rates and

boasts a panorama over the Masjid Al Nabawi and the green

the doors of its 436-room

spaces. “Mövenpick has

increased sales.”

dome, Rawdha Shareef, which are located 50m away.

property.” He added that

identified a number of

the concept of the hotel

other prime locations

“We are pleased to report that the goals that we have

On attending WTM this year, he added that the group’s aim

Shaza Tiara Suite comprises two master suites with a walk

is to maintain the positioning of Elaf hotels as guests’ home

in closet and a master bathroom, adjacent kids' room, two

was created to appeal

and is looking for further

away from home. He also stated that the group will be giving

separate living rooms, an office, a kitchen, a boardroom as

to corporate and leisure

sites to open in upcoming

a sneak preview of its upcoming Jeddah luxury property, Elaf

well as two separate large Majlis for men and women.

travellers, as well as be-

years,” he concluded.

Galleria, which is expected to open in 2015.

November 2014

ttgmena.com

REGIONAL ROUND UP KUWAIT & LEVANT

ICONS RETURN TO THE STAGE Coral Beach Hotel & Resort has recently undergone an extensive restoration and landscaping, according to its general manager, Eddy Nohra. He also added that they have introduced

private cabanas for the guests seeking exclusive tranquility. “As for the key focus for 2015, it is to generate new markets and attract new clientele to the hotel,” Nohra concluded.

TAKING A NICHE APPROACH

isiting WTM London for the first time in three years, cluster director of sales, marketing, revenue and reservations, Phoenicia Beirut and Le

to be opening our very

Vendome, Janet Abrahams commented to TTG on what

first 18-hole golf course

they will be promoting at the show.

near the Red Sea in the

“[We] will be promoting short breaks given the in-

south of the country.

creased direct flights offering easy access to Beirut, and

Part of a one billion

specifically our seasonal packages, which include the

dollar development from

unique opportunity to enjoy ski and city experiences,

Ayla Oasis Development Company, the 18-hole Ayla grass golf course project

RAISING EXPECTATIONS

was designed by Greg

teamed up with a dynamic city break in the heart of Beirut at either the grand Phoenicia or the boutique Le Vendome.”

Norman and is due to

Mövenpick Hotel & Resort

systems and free WiFi.

open in early spring 2015.”

Al Bida'a Kuwait recently

In addition, over 40

To capture a global

with the mountain ski season in InterContinental Mzaar

The decision to attend WTM is, according to Abrahams, driven by the increased demand from Europe and the UK.

announced the addition

deluxe rooms have been

Located at stand ME150 at

reach, Arabiyat said: “Our

of nine meeting rooms to

refurbished.

WTM this year, Jordan will

focus will be on digital

serve its corporate guests.

be promoting a whole host

marketing and content

of developments, accord-

creation in different

marketing and communi-

focus for the remainder

ing to managing director,

languages to cater for the

cations manager, Khadija

of the year and 2015.

Jordan Tourism Board,

needs of tourists from all

Meftah, they are all fully

“Our main focus will be

Targeting extended stay

George Aoun said: “We

Abdalrazzaq Arabiyat.

over the globe. We will be

equipped with cutting-edge

to promote the hotel as

travellers, The Residence

believe that Kuwait is an

“In terms of new

According to the hotel’s

Meftah further divulged the property’s key

PRESENTING AN IDEAL FIT

focusing on niche markets

technology and conference

one of the most conveni-

Inn by Marriott Kuwait

ideal fit to invest in a brand

developments in 2015,

such as food, bird-

facilities such as LCD pro-

ent options for short- and

City has recently opened

that will accommodate the

we are extremely excited

watching and wellness."

jectors and screens, sound

long-term guests."

its doors.

needs and desires of busi-

38 November 2014

Featuring 139 suites this

ness and leisure travellers

is the brand’s first property

from around the world who

in Kuwait and comes to the

are constantly looking for

region under a long term

options for their long stays."

management agreement with United Family. Cluster general manager, Kuwait Marriott Hotels,

Hotel facilities and services include a fitness centre, business centre and three meeting rooms.

EXCEEDING REQUIREMENTS Marketing manager, Amlak Hotels and Tourism Investment, Naaz Tabassum announced that they have upgraded almost all their facilities of their Jordan property, Belle Vue Hotel, along with the façade of the hotel and soft refurbishment of all guest rooms. According to Tabassum, the company will continue to enhance its services in order to meet and exceed guest expectations. Referring to current trends in the destination, Tabassum informed that these include an increase in the length of stay of groups in Jordan as they tend to book longer holidays, as well as the share of corporate, diplomatic and FIT travellers rising, due to projects as well as diplomatic activity which is related to the surrounding countries. ttgmena.com

REGIONAL ROUND UP NORTH AFRICA

BOOSTING GCC NUMBERS

CHIC FORAY IN MARRAKECH

CALLING ALL GOLFERS

Starwood Hotels & Resorts has announced that it is to launch the W brand in Marrakech in 2017 with the opening of W Marrakech. Owned by Morocco-based Menatlas 14 S.A., the 148-room hotel is to be situated in the city’s Hivernage district.

We are proud to partner with Menatlas 14 S. A. to bring the W brand to Morocco.

Mazagan Beach & Golf Resort recently revealed that there has been a surge in inflow of GCC tourists to the resort, reflected in record traffic during the first nine months of 2014. President, Mazagan Beach & Golf Resort, Stephan Kill-

President – Europe, Africa and Middle East, Starwood

xpected to entice

was designed to be inte-

golf enthusiasts,

grated into the existing

Assoufid Golf Club,

landscape and to encour-

Marrakech, has officially

age the site’s indigenous

opened.

flora and fauna to thrive,

The desert-style 6,440m

whilst also minimising wa-

inger said: “Our occupancy rates have seen a dramatic

Hotels & Resorts, Michael Wale said: “We are proud to

golf course, complete with

ter consumption. Assoufid

increase as more people are encouraged to come to Maza-

partner with Menatlas 14 S. A. to bring the W brand to

luxury golf clubhouse and

Golf Club forms part of

gan regularly, as they will be rewarded for every mile they

Morocco, particularly to Marrakech, one of the most dy-

international-standard din-

a 222-hectare develop-

cross, due to our agreements with a number of airlines.

namic and stylish cities in Africa. We are confident that

ing, is a debut design for

ment, to include a five-star

We believe this strategy is working very well, as reflected

W Marrakech will offer both locals and global jetsetters

Scottish PGA professional

hotel and residences. It is

in the increased number of Arab vacationers descending

alike a new, cutting-edge experience in the Red City.”

and former European Tour

situated a 10 minute-drive

player, Niall Cameron.

from the international

W Marrakech will offer a signature restaurant, an all-

on the resort to spend their holidays.” The resort also introduced customised packages to attract more GCC tourists during the summer.

day dining venue, a destination bar, an outdoor bar and

The eco-friendly course

airport.

W Living Room, among many other features.

OPENING THE GATEWAYS TO AFRICA ATU Duty Free has been awarded the

million passengers in 2013, these

tender to operate the duty free shops at

airports are critical operational

the five Tunisian international airports:

points for us. Aviation and tour-

Tunis-Carthage, Djerba-Zarzis, Sfax-Thyna,

ism is making rapid progress

Tozeur-Nefta and Tabarka-Ain Draham.

in Tunisia and the potential for

ATU is expected to operate the duty free stores at these airports for eight years and two months. General manager, ATU Duty Free, Ersan

further growth will help fuel our future success. "Our new Tunisian operational points will open the gates of

Arcan said: “Winning this tender is a great

Africa to us, where we believe

success for us as having the chance now to

there are genuine opportunities

expand our operational network in Tunisia

to increase the scope and scale

which has started in 2009. Serving eight

of our business.”

An initiative by the Ministry of Tourism, the first ever Tunisia Awards recently took place where seven prestigious accolades were awarded during a ceremony. It is hoped that the Tunisia Awards will become a landmark event that will put Tunisia on the global stage as a premium tourist destination. November 2014

ttgmena.com

REGIONAL ROUND UP OMAN & PALESTINE

TARGETING ELITE MAINTAINING VISITORS NATURAL ASSETS irector general, Tourism Promotions, Oman Ministry

Acknowledging Oman’s

great asset to the country,

of Tourism, Salem Al Mamari commented exclusively

recent increased tourism

being warm and welcoming

to TTG on their plans to showcase the Sultanate’s

popularity, director, Corin-

to visitors.” He also added

ambitions at WTM: “The Sultanate of Oman offers a diverse

thian Travel, Hugh Fraser

the expansion of the luxury

range of tourist spots that promises its visitors a truly memo-

exclusively revealed the se-

hotel sector is raising

rable experience.”

crets of success to TTG.

Oman's popularity.

Al Mamari said: “Our aim is to showcase Oman as a luxuri-

“Oman is still a stun-

COUNTRY-WIDE SUCCESS

Fraser further stated

ous destination, a key message we send out during our road

ningly beautiful pristine

that Corinthian Travel aims

shows across the GCC. We are participating at WTM London

land that has not been

to promote Oman through

and other travel and tourism events as it gives us the oppor-

spoiled by mass tourism.

an increased range of tours

tunity to showcase our products and promote the country,

The Omani people are a

and destinations.

thus attracting a higher number of tourists to Oman.” equipment.”

Commenting on the group’s latest Oman

Smit additionally

news, area director

revealed that with the

of sales and market-

opening of two hotels in

Following preparations for a major fleet expansion, Oman

ing, InterContinental

the past two years, within

Air has revealed that through its newly acquired aircraft,

Hotels Group, Oman,

the next two to three

the airline will be able to offer an enhanced passenger

Dorien Smit informed

years the group is ex-

experience, as well as expand its network and increase

TTG: “Crowne Plaza has

pecting to open the new

frequencies on a number of existing routes. The carrier has

recently completed a

Crowne Plaza Convention

product, he noted that the MICE sector is also a focus: “The

also announced that the first of its new routes will launch

full renovation for 200

Center and the Inter-

opening of the new Oman Convention and Exhibition Center

in December and will operate between Muscat and Jakarta,

rooms and five meeting

Continental Muscat Hills

will not only bolster more MICE activity, but also drive up

Indonesia; and between Muscat and Manila, the Philippines.

rooms with high tech

Resort and Spa.

Our aim is to showcase Oman as a luxurious destination. While underscoring Oman’s cruise industry as a luxury

FLYING HIGH

growth for our tourism industry.”

40 November 2014

OUTSTANDING COMPETITOR Taking part at WTM in the Oman pavilion, general manager, Millennium Resort Mussanah, Maurice De Rooij shared with

TTG what the property will be highlighting: “The Zayna Spa is the most recent addition to our Beach Club that features a fitness club, along with a fully-equipped kids' club.” He also added that the resort has installed Technogym’s patented Kinesis One total fitness machine. De Rooij highlighted that the short distance to Muscat, and the soon-to-open expanded Muscat International Airport is crucial to the resort retaining a competitive stance as a comprehensive and cost-effective accommodation option.

RELIGIOUS ABUNDANCE Revealing to TTG how it promotes sustainable tourism in Palestine, marketing com-

of the West Bank.” She informed TTG that the

munications coordinator, Siraj Center for

centre’s key feeder markets

Holy Land Studies, Palestine, Yiota Kutulas

are the UK, France, Italy, Swe-

spoke about the organisation’s religious

den and Germany. “We have

tourism offerings. She also outlined the

repeat religious tourism from

feeder markets it relies upon, and provided

the EU and the US. We are wit-

insight as to why the centre receives repeat

nessing an increase in visitors

business from customers.

registering for our religious

“Siraj combines religion and culture by of-

tourism products from the

fering the visitor unique opportunities to ex-

US,” she added, noting that

perience authentic Palestine and its people,

potential 2015 markets include

either by walking or cycling, and visiting out-

more European countries and

of-the-way religious sites that dot the whole

the North American market.

ttgmena.com

REGIONAL ROUND UP QATAR

INITIATIVES OF EXCELLENCE

VIRTUAL REALITY PREMIUM ADDRESS IN DOHA INTRODUCED In an effort to invest in

he first Adagio Premium recently opened in

Speaking to TTG about the property’s plan for

increased online traffic and

Doha with an address at the former Dunes

developing and promoting its tourism product in 2015,

spread positive word of

Hotel West Bay. The property was renovated

public relations manager, Four Seasons Hotel Doha,

mouth recommendations

and transformed in collaboration with Accor

Endamia Decour revealed that there is much to look

of its properties in the

HotelServices Middle East to create the Adagio

forward to: “We have a number of very exciting F&B

Middle East and also world-

Premium Aparthotel West Bay Doha, designed to

projects scheduled between now and the end of 2015.

wide, Retaj Hotels and

specifically meet the expectations of customers in the

The first of these will be the launch of Nobu at the end

Hospitality is introducing

Middle East region.

of 2014 (the largest Nobu in the world) which will be

its new virtual tour on its

located on our private marina.” Decour also noted that

website for all its hotels in

two-bedroom apartments with a surface area of

the hotel is to launch a new Shisha Terrace lounge that

Doha, Turkey and Comoros

75-90m2 each, as well as a spa, fitness centre and

Island.

swimming pool.

is set to open towards the end of 2014. Decour remarked that the events industry is

The 21-floor establishment features 83 one- and

“Virtual imaging is a way

Adagio Aparthotels offer modern, spacious

of increasing online sales

tage,” said corporate di-

apartments in city centres with tiered prices for stays

by up to 80 per cent more

rector of marketing and

of four nights or more. Boosted by its robust growth

than ordinary pictures. Al-

ecommerce in charge of

drive, the extended-stay concept has adapted to the

that they generate,

though the technique has

business development,

market with an upscale address.

tourism will come.”

been used for a long time,

Retaj Hotels and Hospi-

it is still a valid and effec-

tality, Mohamed Darwish.

a priority: “High profile events initially brought in the business travellers, but with the awareness

tive marketing tool. It is

He added that the new

Vice president – Middle East, operations, Olivier Hick commented: “As a high-growth destination for conferences and global events, Doha is an important,

not about when it has been

feature will allow custom-

booming market for Accor. The Adagio Premium

firstly presented, it’s about

ers to have a virtual tour

Aparthotel West Bay Doha is elegant, modern, ideally

how you use the tools to

inside the group’s hotels

located and designed for an upscale market. All these

enhance your product and

and select the room that

features will meet the expectations of this city’s

gain a competitive advan-

suits them while at home.

travellers.”

November 2014

ttgmena.com

REGIONAL ROUND UP QATAR

RAISING THE BAR THE POWER OF OF OPULENCE EVENTS

DETERMINED TO ACHIEVE

Swiftly rising as a top destination for hosting international events, executive director marketing and promotions,

ooking to promote Qatar further as a business and

Qatar Tourism Authority, Rashed Al-Qurese commented

leisure destination, director of sales and marketing,

to TTG on how Qatar’s achievements have fared thus far

Grand Hyatt Doha, Walid Kamel revealed exclusively to TTG how the property aims to achieve its target.

and its plans to progress.

According to Kamel, the hotel plans to focus on a

Set to enhance Qatar’s

as well as two- and three-

hospitality segment, the des-

bedroom overwater villas.

tination is to soon welcome

Other features will in-

Qatar is also interested in attracting smaller corporate meetings and incentives. “Qatar has hosted some top global events in recent

Banana Island Resort

clude an Anantara Signa-

years. These have included the 20th World Petroleum

Doha by Anantara.

ture Spa, private marina

Congress, ACI Airport Exchange 2013 and the 8th World

for up to 30 boats, eight

Chambers Conference.

Opening in 2014, the private island luxury resort is

dining options in addition

to offer a range of upscale

to a nine-hole golf putting

also interested in attracting smaller corporate meetings

amenities, comprising 141

course along with exten-

and incentives,” he added.

units including premiere

sive water sports activities.

and deluxe rooms, Anan-

Furthermore, it will boast

this area, and local culture and traditions can provide the

tara suites, two-and three-

a diving centre as well as a

inspiration for some memorable incentive programmes for

bedroom private pool villas,

library and business centre.

visiting delegates.

“But we are not just seeking large scale events; Qatar is

Al-Qurese further noted that Qatar has a lot to offer in

42 November 2014

ttgmena.com

number of key markets: “We will continue to focus on the French, UK and German markets” He also commented that Grand Hyatt Doha will be introducing an array of packages for the weekend to stimulate demand from local as well as GCC guests. It will also be offering package rates during the holidays to encourage interest from these markets.

REGIONAL ROUND UP UAE

STELLAR ACHIEVEMENTS

ELEVATING ITS FORGING AHEAD PRODUCT APPEAL Having recently completed

operators as well as plac-

For JW Marriott Marquis Hotel, the first half of 2014 has

the soft renovation on all

ing its focus on attracting

been impressive, according to its general manager, Bill

its guest rooms, Iberotel

charter operators to start

Keffer who spoke to TTG about the successful six-month

Miramar Al Aqah Beach

flying into Fujairah Interna-

stretch, which has witnessed outstanding growth across

Resort will be present at

tional Airport.

the board.

the WTM this year. Looking to a brighter

help and assistance in regards to attractive rates

Al Aqah Beach Resort,

and high quality of services

Sharjah Tourism

said: “The strategy

Ashraf Helmy, brought

to attract the charter busi-

& Development

entails the growth in key

about decreases as a result

ness. The Al Aqah area is

Authority, Radisson

emerging economies

of the unrest on the fringes

becoming a destination

Blu Sharjah will be

such as Czech, Poland,

of Eastern Europe, the

in itself as we have more

showcasing its recently-

Scandinavia, India, China

property’s team will be col-

hotels to open within the

refurbished interiors, in a

and other European

laborating with Italian tour

coming two years.”

markets where it has gained significant

by 7.2 per cent and occupancy by 9.5 per cent – a stellar

the value of its offerings

strength.” The hotel is also

achievement given the increasing supply of hotels onto

as part of its growth

looking to further upgrade

the market. In addition, the hotel saw occupancy levels in

strategy among its

its WiFi system and social

excess of 80 per cent during the first six months of the

emerging markets.

media applications to

tion of additional guest rooms which has reached 1,500.

airport is offering all the

according to area general manager, Iberotel Miramar

appeal and show visitors

Keffer attributed this positive outcome to the introduc-

2015, over 2014, which,

Sharjah, Khamiz Kazzaz

bid to enhance its product

year, driven by the growing MICE industry,” he said.

TTG, Helmy said: “Fujairah

xhibiting alongside

March and the hotel has been able to increase its RevPAR

“We have grown our inventory by 86 per cent since

Speaking exclusively to

Divulging these loyal

boost business and guest

segments to TTG, general

satisfaction, as Kazzaz

manager, Radisson Blu

further informed TTG.

44 November 2014

STRATEGIC MOVES Hawthorn Suites by Wyndham will be making its way to WTM this year to increase its brand visibility in the UK market, as the property’s general manager, Wael El Behi told TTG, adding that over the past eight months, the UK market has ranked second in the hotel’s top 20 nationality mix. He further clarified that the team will be targeting outbound tour operators from Europe, the subcontinent, the Far East and the Americas, at the event, as well as online travel agencies for small and medium size groups. Commenting on the hotel's strategic outlook, El Behi predicts occupancy levels to reach 85 per cent during Q4 of 2014. “I believe this is achievable taking into consideration the events coming up, plus the fact that hotels are more affordable this winter season, which will increase the volume from the key feeder markets to the destination,” he expressed.

SHOWCASING LEADERSHIP ROLE General manager, Ramada Hotel and Suites Ajman and Ramada Beach Hotel Ajman, Iftikhar Hamdani recently informed TTG on how the Ramada brand in the emirate has been recognised as the ambassador of the destination at this year’s WTM. Promoting under the umbrella of Ajman Tourism Development Department’s stand, the team is showcasing its tourism appeal and is executing exclusive deals for the UK market during the show. Commenting on the property’s latest improvements and developments, Hamdani told TTG: “Ramada Beach Ajman was upgraded this summer with a major renovation, particularly the spa and recreational areas and beach extension, as we are expecting more guests in the coming season compared to last year.” ttgmena.com

REGIONAL ROUND UP UAE & YEMEN

KEEN CORPORATE A PROMISING FOCUS START In a bid to reap the ben-

whole new world of op-

efits in the run up to the

portunities,” he noted.

much-anticipated EXPO

Farid also explained

2020, area general man-

that they are expecting

ager, Gloria Hotels and

to see a growth in the

Resorts, Freddy Farid

corporate segment by

revealed to TTG how the

the end of the year which

company will be capitalis-

would continue through-

ing on the emirate’s de-

out 2015.

velopments.

QUALITATIVE WELCOME

Following on from this,

We have noticed increased interest in Dubai as a destination.

Making its debut at WTM

throughout their stay,

Set to exhibit alongside

that the hotel will be plac-

London this year, Rixos

with access to the enter-

Dubai Tourism, direc-

ing a focus on markets

Bab Al Bahr will be tak-

tainment programmes,

tor of sales, Sofitel the

such as North and South

ing the opportunity to

pool and fitness centre,

Palm, Dorsai Khaghani

America, Australia-Pacific

outline the all-inclusive

games and sports facili-

commented on the range

as well as Africa in the

USP of the resort.

ties at the resort, a mag-

of developments taking

coming year. According to Khaghani,

nificent spa and exclusive

place at the just one-

Rixos Bab Al Bahr, Hay-

clubs for kids and teen-

year-old property.

he added: “In 2015, we

tham Omar told TTG: “We

age guests.”

host announcement we

will be focusing on the

would like to highlight the

the resort has added

the UK) market, the Palm

noticed increased interest

MICE and corporate seg-

‘all-inclusive’ aspect of

erty is focusing on source

three luxurious villas to

Jumeirah and Sofitel The

in Dubai as a destination,

ment and maintaining

the resort where guests

markets such as the UK,

its inventory, each cover-

Palm became a popular

and, particularly in the

our steady positions on

pay one time and enjoy

Germany, Italy and Rus-

ing an area from 600 –

destination for families

hospitality sector, expan-

the CIS and GCC leisure

unlimited F&B services

sia, as well as the GCC.

750m2,” she noted.

spending quality time in a

sion plans are shaping a

markets.”

“After the EXPO 2020

General manager,

He urged that the prop-

“Within the last year,

Khaghani also stated

most especially for the European (in particular

tranquil environment.

AMBITIOUS DRIVE TO EXPAND The region's home-grown and leading hospitality company, Rotana Hotel Management Corporation, is powering ahead with ambitious developments in destinations that are largely hailed as hard to penetrate. Corporate vice president – research and development, Makram El Zyr unveiled to TTG the group's plans for expansion. “Rotana is cementing its position in the Iranian market with four properties, all of which will be opened under the company’s alcohol-free brand ‘Rayhaan Hotels & Resorts’ by Rotana. “We have also signed a new hotel in Sudan which marks the arrival of the second Rotana property in the Sudanese capital as well as our first in Dar es Salaam.”

STRENGTHENING BONDS Looking to enhance Yemen-Japan tourism

Yemen demonstrated its historical,

ties, the Yemen Tourism Ministry headed

natural and cultural attractions by

to JATA Tourism Expo Japan recently.

displaying all Yemeni tourism products. At

The delegation included the Yemen

the Yemen stand, visitors had the chance

Tourism Promotion Board as the main

to experience, taste and try Yemeni coffee

stand holder and several tour operators

and Qishr (made of coffee husks), in

in Yemen including Bazara Travel and

addition to Yemeni raisins and almonds.

Tourism, Yemen Hotel Union as well as Sheba Tourism Company, among others.

Yemen Tourism Promotion Board also made its debut at ITB Asia this year.

November 2014

ttgmena.com

PEOPLE ON THE MOVE

skills, including Spanish, French, German and English, Betsy Cordova Lopez has recently been appointed to the position of business development manager at Park Regis Kris Kin Hotel in Dubai. Moving from Dubai Courtyard by Marriott, Lopez has also worked in Canada, the UK, Spain and Peru.

Shadi ElKhoury recently joined City Seasons Hotels as group director for training. Boasting more than 15 years’ experience in the hospitality field, having worked with some of the biggest international chains in Lebanon and the GCC, the 42 year old Lebanese national is responsible for the training programme across all City Seasons Hotels as well as the recently-opened Royal Rose Abu Dhabi.

HEAD OF SALES Chris Bradley has been appointed as head of sales at Hospitality Management Holdings (HMH). Carrying 16 years’ experience across the hospitality and consultancy sectors under his belt, Bradley joins HMH from the general sales agents’ team of Hertz where he dealt with KSA and Bahrain. He started his career in hospitality in Canada before moving to the UAE in 2007.

JUMEIRAH HOTELS & RESORTS

boasting multi-lingual

GROUP DIRECTOR FOR TRAINING

HOSPITALITY MANAGEMENT HOLDINGS

Hailing from Peru and

CITY SEASONS HOTELS

PARK REGIS KRIS KIN HOTEL

BUSINESS DEVELOPMENT MANAGER

MATT BALCIK

CHRIS BRADLEY

SHADI ELKHOURY

BETSY CORDOVA LOPEZ

VICE PRESIDENT OPERATIONS, BRAND DEVELOPMENT

Jumeirah Hotels & Resorts has introduced Matt Balcik as the new vice president operations, brand development, in charge of leading preparations for the international roll-out of the group’s new hotel brand, VENU. A Turkish/American national, Balcik boasts 18 years’ experience in the hospitality industry, having worked in Turkey, Washington DC, Sydney, Aruba, US Virgin Islands, New Orleans and Newport Beach, California.

If you have recently been promoted or appointed key staff, please visit our website...

has named Pascal Eggerstedt as the property’s new general manager. With nearly two decades of experience working at InterContinental Hotels Group properties, Eggerstedt has been an integral part of the group as well as the hotel industry. Prior to joining InterContinental Doha The City, Eggerstedt served as general manager at Crowne Plaza Bahrain.

Klaus Niefer has been appointed as complex general manager for the Manama’s two new hotels, The Westin Bahrain City Centre and Le Méridien Bahrain City Centre. Niefer, a German national, boasts a celebrated 30 year career in the hospitality industry spanning three continents, Niefer has worked in five-star properties in Germany, Australia, the Philippines and China.

46 November 2014

GENERAL MANAGER

Having worked in a plethora of countries spanning the world, Ayman Ashor is bringing his global experience to his new position of general manager of Centro Capital Centre, which comes under Rotana’s brand ‘Centro Hotels by Rotana’. Ashor aims to bring the property to greater heights of success by incorporating new initiatives.

ttgmena.com

FAKHRI YACOUB HINDIYEH

CROWNE PLAZA DUQM

InterContinental Doha The City

COMPLEX GENERAL MANAGER

CENTRO CAPITAL CENTRE

GENERAL MANAGER

AYMAN ASHOR

KLAUS NIEFER

THE WESTIN BAHRAIN CITY CENTRE & LE MÉRIDIEN BAHRAIN CITY CENTRE

INTERCONTINENTAL DOHA THE CITY

PASCAL EGGERSTEDT

HOTEL MANAGER Crowne Plaza Duqm has announced the appointment of Fakhri Yacoub Hindiyeh as hotel manager. Hindiyeh brings with him 26 years of experience gained from working for an array of brands and hotel companies in Jordan and the UAE. He began his career with Forte Grand/Le Méridien Amman, joining the preopening team.

TATOs

SPECIAL AGENT... Managing director, Amadeus Gulf, Graham Nichols talks to TTG about the future of corporate travel

Our clients are becoming increasingly aware of the fact that corporate travellers are looking for convenient travel solutions. Our recent study ‘Shaping the future of Travel’ revealed that the Middle East uniquely situated between East and West is serving as a travel and business hub between the two as its geographical advantages are well understood. This means the corporate travel sector is about to witness a huge boom and we will

have an important role to play in the region’s future. Travel providers, industry bodies and governments in the Middle East are helping to set the agenda for the global travel industry and reimagining a travel experience driven by a new, always-connected generation. At Amadeus, our people, our technology, and our innovation are dedicated to helping our customers and partners shape the future of travel in this region.

What's trending this month... KEEPING INFORMED Marriott International has updated its Hotel Excellence! (HE!) training programme to help professional travel agents navigate the ever-changing travel industry landscape. The modernised programme features comprehensive tutorials and a streamlined technology platform to bring high-quality continuing education to agents in a flexible and convenient format.

November 2014

ASIAN CONNECTIONS Hong Kong Tourism Board hosted a major familiarisation trip for trade professionals from the GCC recently. This was the first event of its kind, welcoming over 40 trade partners from seven ports to Hong Kong.

ttgmena.com

Ties between Hong Kong and the GCC have been growing strong. Last year, arrivals from the region were up 13.4 per cent year-on-year. In 2014, visitor arrivals have also been increasing steadily.

PICTURE PERFECT The Ramses Hilton In recognition of the vital role of the housekeeping team members, The Ramses Hilton management in Egypt celebrates International housekeeping week.

Ankara Esenboga Airport

Marking a first for Turkey, Ankara Esenboga Airport, operated by TAV Airports, has neutralised its carbon emissions and has been listed among the 17 airports to have achieved carbon neutrality around the world.

Lufthansa To mark Oktoberfest in Munich, Germany, the Lufthansa crew take off to Sao Paulo and Mexico City in traditional Bavarian costume.

TCA Abu Dhabi During a familisation trip, a delegation of Jordanian operators show interest in intra-regional tourism between the countries.

A visual tour of recent events in the region

48 November 2014

ttgmena.com

Qatar Airways The airline sponsor of the Chantilly Arts & Elegance Richard Mille, welcomes classic car enthusiasts and collectors at the Château de Chantilly France.

Sofitel So Bangkok art exhibition ‘Nature & Society’ is held at Sofitel So Bangkok showcasing work from Thai designers.

for more news visit: www.ttgmena.com

SOCIAL HUB Our Team GENERAL MANAGER PUBLISHING & SALES Tony Fields TFields@ttgmena.com D: +357 24 803001 GENERAL MANAGER EVENTS & COMMUNICATIONS Alexandra North ANorth@ttgmena.com D: +357 24 803071

TTG MENA’S SOCIAL MEDIA HIGHLIGHTS As always, the TTG MENA team has been out and about, enjoying the company of our cherished travel and tourism colleagues. Assistant events coordinator – TTG MENA Events, Bernhard Senkerik made his way to the State of Qatar, while account manager, Charlotte Moreton-Dolman ventured to Limassol on a Cypriot adventure and tour of the city’s eclectic hotel portfolio. General manager, publishing and sales, Tony Fields also visited the coastal city, accompanied by accounts manager – events, Samer Alkhaldi.

themeltshow Super view of the #Doha skyline from restaurant@ k108hoteldoha. #melts2015 #qatar

DEPUTY EDITOR Naomi Leach Nleach@ttgmena.com MEDIA REPORTERS Natalie Hami Panayiotis Markides

themeltshow @ttgbernhard is staying at the #urban #luxury@ amaridoha #asian inspired #hotel #doha #qatar

DIGITAL CONTENT CREATOR Tatiana Tsierkezou CREATIVE DIRECTOR TTG MENA PUBLISHING Edward Beales SENIOR DESIGNER Maggie Bdjian E-COMMERCE MANAGER Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Maiju Vaananen MVaananen@ttgmena.com D: +357 24 803010 Charlotte Moreton Dolman Cmoretondolman@ttgmena.com D: +357 24 803014

INTERNATIONAL PARTNER MANAGER Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 OPERATIONS MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland TTG Russia TTG Media * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group

Charlotte Moreton-Dolman The Londa Hotel is inspiring enough to experience, but when speaking to staff and management about the love of their hotel and service they give, makes me fall in love even more!

Tony Fields @TTGTony Now at @ThanosHotels #Almyra enjoying the sun and greenery before the meeting. #luxury #melts2015 #Cyprus

Tony Fields @TTGTony A day of seeing Cyprus today with @TTGSamer first off is the great view from the clubhouse @EleaEstate #luxury #golf

TTG MENA @TTGMENA We are incredibly proud to announce that as of 01.01.2015, we are officially becoming #DIGITAL & #INTERACTIVE! #ttot

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