TTG MENA May issue by TTG MENA

Middle East & North Africa

MAY 2015

Spotlight THAILAND

Destination DUBAI

This bountiful land reaches out to shopping fans

A pioneering spirit leads the way

Awareness TATOs

On Location GERMANY Stakeholders blend business and leisure

ARTISTIC FLAIR

With a rainbow of creativity spanning the industry, the world of travel and tourism continues to evolve

READ ONLINE

Experts reveal the latest trends

ISSUE 282

CONTENTS > YOUR GUIDE 06 30 34

NEWS INTERVIEW DESTINATION DUBAI

A TIME FOR ENERGY

ights, camera action! It’s time for a whole bucketful of incredibly lively and significant shows to strut

their stuff again: ATM, Airport Show, IMEX and AHIC. And with a penchant for creating a real buzz within the circles of the travel and tourism industry, these exhibitions are a force to be reckoned with, enabling

ON LOCATION GERMANY

all not only to catch up with old industry friends, but to create new and fruitful relationships.

SPOTLIGHT THAILAND

& ANALYSIS WEDDINGS HONEYMOONS

AWARENESS TATOs

And as the ever-eager travel and tourism industry readies itself for these shows, we here at TTG are eager to grab your attention with our mammoth May issue, featuring an insight into the MENA region with our Regional Round Up section, as well as a number of key features: Destination Dubai, On Location Germany,

52 74

REGIONAL ROUND UP PEOPLE ON THE MOVE SOCIAL HUB

4 May 2015

Wishing you a productive show!

Spotlight Thailand, Analysis Weddings and Honeymoons along with Awareness Travel Agents and Tour Operators. In our special digital edition, readers can find a dedicated page featuring the latest promotions.

A LETTER FROM...

Meanwhile, do drop by stand, UAE6785 as we’d be delighted to meet you.

ttgmena.com

Natalie Hami Senior Media Reporter

NEWS

TECH INNOVATION

EXHIBITION CALENDAR

2015

MAY 3-5 The Hotel Show Saudi Arabia 2015, Jeddah, the KSA www.thehotelshowsaudiarabia.com/ •

Exhibiting at this year’s ATM, at stand TT7650, CEO, Sabre Travel Network Middle East, Daniel Naoumovitch speaks to TTG about the innovative company’s most recent news

MAY 4-7 ATM, Dubai, the UAE www.arabiantravelmarket.com/ • •

Sabre has become the first marketplace to offer automated Round the World (RTW) and Circle Trip (CT) airfares – those that start and end in the same destination, but include more than one stop-over. The new industry standard for purchasing RTW and CT fares helps reduce administrative costs associated with updating and managing RTW products. Sabre has recently launched a full suite of datadriven solutions across all of its customer segments to help

CLIMBING UP THE RANKS uoyed by the particu-

Kaddouri, in order to

larly sharp increase

capitalise on the robust

in guest figures from

growth in tourist arrivals

the UK, Rotana has an-

from the UK, the company

own data to personalise and

nounced that it is stepping

is launching a marketing

improve the traveller

up its marketing activities

campaign in London, built

in London to tap into out-

around the mobile taxi and

bound British travellers and

buses advertising concepts

promote the Rotana brands

to drive more traffic to

to the UK market.

its properties and give a

customers leverage their

experience while providing growth and revenue opportunities.

According to president and CEO, Rotana, Omer

6 May 2015

further push to the tourism sector in the UAE.

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MAY 5-7 AHIC, Dubai, the UAE www.arabianconference.com/ • MAY 10-12 Airport Show, Dubai, the UAE www.theairportshow.com/ • MAY 19 -21 IMEX Frankfurt, Frankfurt, Germany www.imex-frankfurt.com • MAY 28-29 Leaders in Hospitality CEE & CIS Summit, Budapest, Hungary www.hotelcee.com • • •

TTG MENA will be available at these shows ttgmena luxury will be available at these shows

NEWS

HOTEL CHECK

COURTYARD KUWAIT CITY

a fantastic breakfast being

By Maiju Vaananen

perfect as I was looking for a

served: the variety on offer was light yet filling breakfast and I

GROWING APPEAL

found just this in the form of a

With a keen interest in at-

to acquire the Local Halal

selection of fruit as well as vari-

tracting the Middle Eastern

Certificate from Malaysia

ous tasty dishes.

market, director, over-

Halal Corporation, and we

seas marketing, business

proudly assure all Muslim

there are a few things that

planning and promotion

guests that the delicious

cannot be overlooked, such as

department, Hotel Gran-

Halal meals at our hotel are

a full breakfast as well as fast

via Kyoto, Shiho Ikeuchi

fully Halal certified.”

and efficient Internet, and this

commented on how the

She further noted that

property undoubtedly had all

property is gearing up to

at the moment the Middle

these attributes.

achieve just this.

Eastern market is not par-

As a business traveller I find

During my stay I was also lucky enough to try out two of Courtyard Kuwait City’s restaurants: Atrium and Sushi, which was a delight. t was late at night when I

before I knew it I was in

windows in the lobby of

The hotel also offers Soul

arrived at Courtyard Ku-

my room and ready for an

the hotel, providing clear

and Spice, Atrium Lounge and

wait City, however what I

intense round of meetings

views of the busy city

Tiramisu Café.

the following day.

outside. And the view

do remember very clearly was how quick the journey

Despite having arrived

was from the airport to

quite late, it was certainly

the property and also the

hard to miss the impos-

check-in process, where

ing and quite dramatic

For guests looking to include

The accommodation of Muslim tourists is one of our first priorities. “The accommodation of

ticularly aware of Japan as

from my room was just as

some fitness in their schedule,

Muslim tourists is one of

a premier travel location,

dazzling.

Courtyard Kuwait City provides

our first priorities and the

however believes that once

Courtyard Health Club as well

hotel has been actively ap-

they become more familiar

as an outdoor pool.

proaching it. In 2013, Hotel

with Japan, the country’s

Granvia Kyoto was the first

popularity as a prime travel

hotel in Western Japan

destination will soar.

The following day I was most impressed to find

TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

8 May 2015

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NEWS

GREAT EXPECTATIONS President, Air Astana, Peter Foster exclusively shared with TTG exactly what contemporary travellers expect from an airline in this day and age

REGIONAL EVOLUTION

DIGITAL EXPERTISE ccor has announced the take-over of Fastbooking, a digital services provider for the hotel industry. A French company, it provides daily support to nearly 4,000 hotels worldwide, with its key areas of expertise being hotel website development, distribution channel management solutions, digital marketing campaign

Anticipating an era of great expansion, CEO, HMH –

management, revenue management optimisation tools

Hospitality Management Holdings, Laurent Voivenel

and competitive intelligence.

outlined to TTG the exciting line up of hotels it has planned

Fastbooking will continue to deliver innovative

Since the development of

suits your needs. IATA’s

mainframe Global Distribu-

new distribution capability

tion Systems, green screens

will certainly help airlines

will be Coral Muscat Hotel & Apartments. That will be our

The confidentiality of data relating to Fastbooking’s

and online price comparison

become better retailers, ena-

flagship property in Muscat, forming part of a shopping

client hotels will be fully preserved, at the same time, the

sites, consumers have been

bling them to demonstrate

arcade and multiplex.”

expertise of Fastbooking’s teams will broaden the range

encouraged to look for the

via rich media the value

cheapest ticket. Air travel

for money offered, helping

opening will be the five-star Coral Al Madina Hotel in

is somewhat unique and

airlines to differentiate their

the KSA: “[This] has been conceived to be a prestigious

implementation of our digital strategy,” said chairman

flawed in doing so. After all,

product. Full deployment of

address for discerning travellers to Madina.”

and CEO, Accor, Sébastien Bazin.

when you are buying a car

this technology will enable

or a TV you don’t set out

airlines to demonstrate the

properties in Sudan; EWA Khartoum Hotel & Apartments

expand our capabilities and strengthen our digital

to buy the cheapest, but

full range of their products,

(May, 2015) and EWA Port Sudan Hotel & Apartments

expertise for the benefit of our hotels.”

rather the one which best

services and USPs.

(Q4 of 2015).

solutions set to improve the performance and visibility

for 2015. “We have some superb openings in 2015. The first one

Voivenel further shared that the company’s second

HMH also has plans in the pipeline for two EWA

10 May 2015

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of its clients, while operating independently within Accor.

of services that Accor can offer to its hotels. “The take-over of Fastbooking will help speed up the

He added: “This new transaction enables us to further

NEWS

FORMER GLORY RESTORED

PROVIDING A TECH EDGE

FRESH VISTAS

eady to bring its latest technology to

expanded and rebranded

the aid of travel agents, managing

as Ouzo. The Italian restaurant

director, roomsXML.com, Prakash Bang commented to TTG on its plans to

has received a full

achieve this.

makeover and rebrand as Fusco, whereas the Asian

“We are participating at the Arabian Travel Market (ATM) and our thrust will

restaurant has been

be to put forward the various advantages

rebranded as Anaya. Regarding leisure, the

of using roomsXML.com for hotel and Following hefty

renovation during 2014.

apartment bookings. Apart from providing a

property offers a fully

technology edge, we would like to highlight

equipped sports centre,

our service, which is setting industry

Ikos Resorts has announced the official

fitness studio and

standards.”

reopening of Ikos Oceania, Halkidiki, in

Anne Semonin Spa. In

The company recently introduced a

Greece, following the upgrading and

addition, the heated

of the Lausanne hotel

feature it calls Room Type Matching. “We

expansion of the facilities and a full

outdoor pool has been

property’s director of

history in 2015 with 196

now display our room names exactly the

rebrand.

fully refurbished, along

sales and marketing,

rooms and suites spread

way a hotel calls them,” said Bang.

Jean-Michel Berner.

between the historical

He added that this feature stops the

and the contemporary

travel agent from getting confused whilst

soft opening of the hotel

buildings.” He noted that

making a room booking.

followed by a grand

the hotel is also equipped

opening celebration.”

with a lobby lounge, a cigar lounge, bar area and much more.

renovations, Royal

“The Royal Savoy will

Savoy Lausanne is set

revive to its former glory

to open this summer,

and open a new chapter

according to the

“We are looking at a

Berner highlighted that the hotel was under

This is the first of two new Ikos Resorts properties to open in 2015. Ikos Oceania’s dining areas have

with the beach area and deluxe pool areas. Targeting the family

undergone renovation, as has the food and

segment, Ikos Oceania

beverage offering with guests now able to

has a selection of new

commented: “The year 2015 is sure to be a

enjoy unlimited visits to all the restaurants

accommodation including

game changer especially in our segment of

on site. The Flavors buffet adult-only zone

the one-bedroom family

hotel booking.”

has been newly created and the existing

suites and one- and two-

Greek restaurant has been refurbished,

bedroom deluxe suites.

Referring to this new feature, he

The company will be at booth TT7464.

May 2015

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NEWS

CAPTIVATING THE MIDDLE EAST The properties welcoming

EDUCATING THE MASSES A much anticipated travel industry

confidence.

business with 10 tracks and more than 170 sessions specifically

the most business from

event, IMEX in Frankfurt, taking

The extensive Marketing and

the Middle East include

place from May 19-21, is promising

Communications programme will

designed for the meetings industry.

The Charles Hotel, Munich;

an informative experience

also investigate key subjects such

This will span technology and

Hotel de Russie, Rome; and

through the exhibition’s education

as increasing the ROI of marketing

social media, risk management and

Brown’s Hotel, London.

programme at The Inspiration Hub.

events, content marketing,

compliance, trends and research,

audience engagement and using

health and wellbeing, diversity and

storytelling techniques.

sustainability, creative learning and

Hotels that witnessed the

Among the plethora of sessions

most notable increase in

and workshops, attendees

visitors from the region

will benefit from seminars on

were Verdura Resort, Sicily;

business networking and building

The Inspiration Hub programme is set to explore all aspects of

general education to business skills and marketing and communication.

Hotel Amigo, Brussels; and Over the last fiscal year,

Hotel Savoy, Florence.

Rocco Forte Hotels has

Chairman and chief

welcomed heightened

executive, Rocco Forte

interest and revenue from

Hotels, Sir Rocco Forte

the Middle East, with the

declared: “I am pleased to

KSA, the UAE and Qatar

see that we are continuing

representing the most

to grow our business from

significant markets.

the Middle East.”

Meanwhile, Lebanon,

The company is in

Jordan and Kuwait are the

the midst of discussing

markets which have shown

developments in Italy and

the most significant growth

Shanghai, New York, Paris

in hotel visitors.

and Madrid.

COMMITTED TO DEVELOPMENT President and CEO, Millennium & Copthorne Hotels MEA, Ali Hamad Lakhraim Alzaabi shares some of the company’s exciting updates

e have significant expansion plans during 2015, with a pipeline of new openings across the region, including the introduction of several new brands. We are committed to developing our brand presence across the KSA and have an active pipeline of hotels opening that extends across our entire brand portfolio. The next hotel to open in the Kingdom will be the upscale Millennium Hotel Hail. This will be closely followed by the introduction of Millennium & Copthorne’s mid-scale brand to the region, M Hotel Makkah by Millennium, which is set to open in Makkah in Q3 of 2015. We have plans to open over 7,000 rooms in the Kingdom in Riyadh, Jeddah, Medina and Makkah, as well as important second tier cities such as Hayel, Jizan, Tabouk and Baha. Another important launch for the Group will be Bab Al Qasr, opening in Abu Dhabi later this year. May 2015

ttgmena.com

NEWS

MEANINGFUL ENCOUNTERS TTG: What recent news can you

developer of integrated lifestyle

share with us?

communities. Vida Town Square Dubai will be

For the savvy youth travellers, this means checking into Vida

It has been an exciting 2014 and

elegantly designed with stunning

Hotels and Resorts that offer fuss-

a great first quarter of 2015 for

contemporary architecture and fashion-

free, tech-savvy, cosmopolitan

Emaar Hospitality Group. We have

forward interior concepts.

and trendy hotels. Rove Hotels

expanded our operations with

will also appeal to the savvy

the addition of a brand-new hotel

TTG: What overall message are you

traveller, who leads a fast-paced

brand, Rove Hotels, and opened

looking to get across at ATM

urban life, keeps things simple

Manzil Downtown Dubai, managed

this year?

and is constantly on the go. For

by Vida Hotels and Resorts.

the seasoned travellers and the

Reflecting the essence of Dubai’s

With a genuine passion for the industry, chief operating officer, Emaar Hospitality Group, Philippe Zuber speaks to TTG about the Group’s thrilling year and what is still to come

tailored to meet their aspirations.

At ATM, we are seeking to position

discerning traveller, The Address

identity, Rove Hotels are modern,

ourselves as a truly global hospitality

Hotels + Resorts offers a breadth

cosmopolitan, smart and cultural,

brand with bold ambitions and proven

of choices that add incredible

and the first Rove property – Rove

credentials in offering exceptional

value to their lifestyle.

Za’abeel will open this year. We

hospitality services through our

have plans to roll out 10 properties

properties in Dubai.

across central locations in Dubai and the region by 2020.

We will highlight the strengths of our hotel brands, leisure assets and lifestyle

Finally, we will demonstrate the ‘destination experience’ that our properties offer. Guests already demand lifestyle

Furthermore, Vida Hotels and

dining division, and also underline the

experiences that add value to their

Resorts has signed an agreement

technological advancements that we

stay. The Address Hotels + Resorts

to operate a lifestyle boutique

are bringing to our properties.

draws on the amazing portfolio

hotel and serviced residences

We will also demonstrate how we are

of leisure and lifestyle choices

in Town Square, the flagship

at the forefront of industry trends by

offered by Emaar to meet such

development of Nshama, a private

providing guest experiences that are

requirements.

May 2015

ttgmena.com

NEWS

HOTEL CHECK A PERFECT BREAK THE ROYAL APOLLONIA, LIMASSOL

By Natalie Hami

InterContinental Muscat is currently undergoing a redesign along with an update of its rooms product, according to area director of sales and marketing, InterContinental Hotels Group (IHG) – Oman, Dorien Smit, who told TTG, “Eventually the hotel will be renovated.” Commenting on the property’s key attributes that will be promoted at the Arabian Travel Market, Smit explained “InterContinental Muscat is the home of true Omani hospitality. Located in the city centre at the beach, it is perfect for a short one way break, corporate meeting or incentives, as Oman has a lot to offer for all types of people.” Smit pointed out that Oman’s Ministry of Tourism is putting a lot of effort into promoting the destination, with positive results on the leisure and MICE segments.

hotel stay that encompasses the view of the glistening Mediterranean sea is one that is certainly hard to beat. I first encountered this

mesmerising view, as I entered the hotel, which offers a clear vista of the back of the property, and out to the gleaming sea. While I waited to be checked-in, I was offered a fruity refreshing drink, perfect for a warm spring day. And as I made my way to my room, and opened the door, this view was precisely what I was lucky enough to encounter at The Royal Apollonia, Limassol, Cyprus. I was also most pleased to discover that the helpful hotel staff was kind enough to provide a couple of complimentary bottles of water and a platter of fresh fruit. In the evening I had the chance to explore the buzzing town of Limassol, however for guests who’d rather stay within the hotel, it offers an enviable collection of outlets, including the trendy Japanese restaurant Akakiko. The hotel also features Dionysos Restaurant, Cos’altro Italian Restaurant, Thalassaki Tavern, Aphrodite Lounge and Terrace and Ocean Blue Bar.

TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

EXPANSION ON THE CARDS With an impressive slew of hotels in the pipeline for the

and TIME Rako Hotel, Qatar. The 277-room TIME Royal

MENA region, CEO, TIME

Hotel & Spa is located in

Hotels, Mohamed Awadalla

Dubai Healthcare City. Set

divulged details of this

to open in Q2 of 2016, it

exclusively to TTG.

will have a strong medical

According to Awadalla,

tourism focus with facilities

during the high-profile show,

specifically designed to

TIME will be revealing details

accommodate the needs of

of its second property in

wellness tourists.

Qatar, the 142-room TIME

Awadalla commented:

Plaza Hotel, scheduled to

“Dubai plans to position

open in Q1 of 2017.

the emirate as a

TIME’s executive team

global medical tourism

will also be providing an

destination by 2020, so

update on the status of two

there is a clear need for a

properties currently under

hospitality product that can

development, the TIME

accommodate the specific

Royal Hotel & Spa, Dubai

needs of medical tourists.”

May 2015

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NEWS

SHOWCASING A LEGACY

HEALTHY GROWTH

ooking forward to

Hotels brands as well as

another successful

select independent hotels.

Emirates Airline spoke

plans to launch flights to

“This year will see the

exclusively with TTG to

Bali from June 3.”

year, CEO and board member, Katara

opening of five Murwab

reveal that it has witnessed

Hospitality, Hamad Abdulla

properties in Qatar, in

healthy growth and has

the airline has announced

Al-Mulla informed TTG

addition to the 232-room

expanded its worldwide

plans to launch A380 ser-

about what the company

Millennium Plaza Hotel

network, with the carrier

vices to Dusseldorf, Madrid

will be promoting at ATM.

located on Al Sadd Street.

adding 27 more aircraft to

and between Milan and

its fleet.

New York City.

Al-Mulla declared: “We

Internationally, we will

look forward to sharing the

celebrate the official re-

latest updates on Murwab

opening of Hotel Royal

Hotel Group, which is a key

Savoy Lausanne, later this

area of focus for us in the

year,” Al-Mulla concluded.

TARGETING THE SAUDI MARKET

She also added that

The airline’s country

Al Rahma noted that

manager – Cyprus, Asma

recently Emirates Airline

Philippines Department of Tourism (PDOT) recently

Al Rahma revealed: “We

successfully introduced the

visited Riyadh in a bid to encourage family travellers

are optimistic for 2015. We

Emirates App for iPad and

coming months, and the

from the KSA to visit the Philippines as part of its Visit

have already announced

iPhone.

new properties we will

Philippines Year 2015 campaign.

be managing under the Murwab umbrella.”

The visit coincided with the department’s participation at the Riyadh Travel Fair where the delegation included

Katara Hospitality’s

members from the PDOT, Cebu Pacific Air and Shangri-La

own hotel management

Hotels, and was intended to strengthen relationships with

company, Murwab

Saudi nationals and residents.

Hotel Group, manages

Of particular note is the ‘Kids Go Free Campaign 2015’,

owned and non-owned

which has been designed exclusively for families living in

hotels around the world

the GCC, offering an array of experiences for free.

through The Bürgenstock Selection and Murwab

A definite plus is the Philippines’ no visa requirement for visitors from the GCC, as well as many other nationals.

18 May 2015

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NEWS

CLEVER TACTICS manating an air of

SEASONAL DIRECTION

A SUPERCHARGED RIDE He added that the

optimism, general

property plans to invest

manager, Ramada

more in technology

Downtown Dubai, Samir

this year, as well as

Arora commented to TTG

establishing relationships

about how the property

in new markets such

is maintaining a positive

as Europe and the

attitude regarding its

subcontinent. The hotel

performance for the year.

will also strengthen its

Looking forward to attracting a slew of travellers with vari-

“Given our unique

relationship in the GCC

ous needs, corporate director sales and marketing, Atana

location and offerings,

and business segment.

Hotels, Leon Salinel revealed to TTG that the hotels will be

the hotel expects to

promoting a diverse range of packages.

do well in the coming

Universal Studios Hollywood has announced the opening

years. Our plan for 2015

date of its highly anticipated new thrill ride, Fast & Furious—

(family, adventure, romantic and meetings) recognising the

is to maintain our market

Supercharged as of June 25, 2015.

diversity of travellers to Musandam,” said Salinel, adding that

share by diversifying into

campaigns are planned to attract domestic and international

new markets. Ramada

stars from the Fast & Furious series in an attraction which

tourists, with a particular focus on destinations served by

Downtown will continue

was conceived as a new instalment to the films that can

Oman Air including Singapore and China.

to focus on the basics:

only be experienced at the theme park. Featuring the films’

we need to ensure that

stars reprising their roles, the ride will catapult guests into

“Atana Hotels is the only Omani hotel chain in the country

our service delivery and

the high-stakes underground world of fast cars.

and reaffirms its commitment to be part of the Omani objec-

problem resolution is

tive of generating employment in the hospitality industry

always a top priority.”

“The current hotels will be introducing seasonal packages

Referring to the country’s drive for Omanisation, he said:

The ride is a technologically advanced one that reunites

“It’s really a sensory driven experience and I can’t wait to see what happens,” commented Michelle Rodriguez, who

especially for Omanis.”

20 May 2015

stars in the films.

ttgmena.com

ibar

NEWS

ECO-FRIENDLY LEISURE

GLOBAL COVERAGE

A STAR IS BORN

ith five

Starwood Hotels & Resorts Worldwide has introduced Trib-

properties set

ute Portfolio, the company’s 10th brand and second collection

to open in the

of independent hotels.

Guam, Myanmar, Vietnam,

will complement Starwood’s The Luxury Collection brand.

Australia and Tunisia,

Tribute portfolio has debuted with its first featured hotel, the

regional director of sales

iconic Royal Palm South Beach Miami, and will soon open new

and marketing (Middle

hotels in Asheville, North Carolina; Nashville, Tennessee; Sa-

With an enthusiastic outlook that Sir Bani Yas Island’s

East and Africa) – Dusit

vannah, Georgia; and Charleston, South Carolina.

green efforts will continue to grow, senior asset manager,

International, Sameh

Sir Bani Yas corporate operations, Tourism Development &

Shawkat relayed to TTG

Investment Company (TDIC), John Cole informed TTG that

what the company will be

guests can now enjoy a variety of activities on the Island,

promoting at this year’s

24 existing properties

such as falconry and electric fat bike rides which allow them

Arabian Travel Market.

and 31 in the pipeline.

remainder of the year in

to comfortably explore Sir Bani Yas’ unique landscape.

“Dusit is renewing focus

Focused on four-star, upper upscale hotels, Tribute Portfolio

Additionally, Shawkat

Tribute Portfolio will complement Starwood’s The Luxury Collection brand.

Cole revealed that throughout 2015, the destination will

on the MEA region and the

revealed that in response

aim to increase national and international awareness about

GCC, demonstrated by the

to significant growth in

Sir Bani Yas as a unique destination, through organising

opening of our regional

interest from guests,

events such as the Sir Bani Yas Offshore Race, which was

sales office in the KSA,

Dusit Thani Maldives will

to have 100 Tribute Portfolio hotels and resorts over the

inaugurated last year.

based in Riyadh,” said

be promoted as a flagship

next five years, with the initial focus on growth of this new

Shawkat.

property at the show.

brand in North America and Europe.

“We are working on the possibility of welcoming guests on board cruise liners to enjoy our diverse offerings as well

To this end, he explained

Conveying booking

According to the company’s CEO, Adam Aron its goal is

Aron further commented: “Our mission with Tribute Port-

as potentially through direct international flights to Sir Bani

that the company has

trends, Shawkat stated

folio is very simple: bring great hotels in great destinations

Yas airport,” he noted.

plans to grow its portfolio

MENA travellers are now

to our loyal SPG members, who make up more than half of

to 55 hotels, comprising

tending to advance book.

all Starwood stays.”

22 May 2015

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NEWS

PICTURESQUE ADDRESS

BRITISH CHARM IN DUBAI

Expanding its eclectic

Marking the first international property for the British

Strengthening its

the news of the Doha-

Dukes Collection, Seven Tides, the Dubai-based luxury

bond with the MENA

Manila route was general

portfolio, Retaj

eight penthouses. As for hotel facilities, Retaj

GATEWAY TO THE PHILIPPINES

Hotels & Hospitality

Inn Marina offers dedicated

property developer and holding company, recently revealed

region, Cebu Pacific

manager for long-haul

is gearing up for the

swimming pools for adults and

that Dubai’s Palm Jumeirah will be welcoming the upscale

Air recently announced

division, Cebu Pacific

official launch of the

children, a Jacuzzi, dedicated

Dukes Oceana, Dubai hotel and residences in 2016.

that it will be launching

Air, Alex Reyes: “We are

brand new Retaj Inn

fitness rooms for men and

twice-weekly, direct

excited to offer Cebu

Marina.

women, a kids’ playroom and

and entertainment facilities and 227 studio and one-

services between Doha,

Pacific’s trademark low

a community function hall, in

bedroom apartments to be sold as residences.

Qatar and Manila, the

fares to travellers in

Philippines on June 4 of

Doha, especially since

this year.

we are the only low-cost

The property, which sits in the heart of the

addition to parking spaces for

Pearl Island in Doha,

residents and guests.

promises its guests

Visitors to the Pearl Island

The development is set to boast 273 hotel rooms, leisure

CEO, Seven Tides, Abdulla bin Sulayem enthused on the news: “With this launch we are bringing quintessential British charm and style to the UAE and blending it with

A brand new Airbus

carrier operating this

panoramic views

will benefit from a variety

cosmopolitan luxury to create a unique residence and

A330-300 aircraft

route. With our expanding

of the Arabian Gulf

of indoor and outdoor

hotel situated in the heart of Dubai’s most desirable island

has been deployed

network, Qatar becomes

and the picturesque

restaurants and a shopping

community, Palm Jumeirah.”

to service this route,

more accessible from

marina.

mall housing a selection of

boasting 436 all-

the Philippines, and the

fashion brands.

economy class seats.

Filipino community can

The new hotel

Remarking on

houses 250 capacious and fully-furnished apartments, made up of 78 studios, 62 onebedroom apartments, 74 two-bedroom apartments, and 28 three-bedroom apartments, as well as

The property sits in the heart of the Pearl Island in Doha.

24 May 2015

reunite with their families more often.”

ttgmena.com

NEWS

TURKEY TO HOST HALAL EVENT It has been confirmed that Halal Tourism Conference 2015, an international showcase of Halal tourism, will be taking place in Istanbul, Turkey from December 1-3, 2015, at the Istanbul Convention & Exhibition Centre. Attendees will comprise of industry experts, international speakers, specialists and tourism suppliers, tourism boards,

TASTE BUD TANTALISER Four Seasons Hotel

diners an imaginative 2,415m² environ-

Doha has officially

ment, ideal for large as well as small

launched its brand new

gatherings.

and much anticipated F&B outlet, Nobu Doha.

Regional vice president and general manager, Four Seasons Hotel Doha,

tour agencies, tour operators, restaurants, media, hotels and airlines.

madeus Gulf has a pipeline of exciting developments that it will be promoting at ATM.

Managing director, Amadeus Gulf, Graham

Nichols told TTG: “Our latest development is our genius product called Amadeus Travel Wizard." It offers a web-based office management solution for travel agencies to optimise business operations from the pre- to post-booking process including the option to integrate

We want to move the debate to the next level and focus on developing the industry.

Developed in partner-

Rami Sayess commented on the news:

ship with the acclaimed

“The collaboration between Nobu and

Following the success of the inaugural Halal Tourism

Chef Nobuyuki’ ‘Nobu’

Four Seasons is a perfect fusion of two

Conference which took place last year in Andalucia, Spain,

Matsuhisa, the new venue

celebrated brands, both recognised glob-

this year’s event is to run under the theme of ‘Developing

will present Chef Mat-

ally for intuitive service and innovation.

the Global Future of Halal Tourism’, focusing on Europe’s

suhisa’s signature, new-

I am extremely excited for the hotel as

role in the future of this industry.

style Japanese cuisine to

we embark on this new chapter together

its guests.

and help redefine the culinary scene

and focus on developing the industry,” explained organiser,

in Doha.”

CM Media, Tasneem Mahmood.

The restaurant offers

INGENIOUS INVENTIONS

back office accounting solutions. It controls the workflow to ensure conformance to the company’s chosen process,” Nichols explained. Adding to this, the company is also gearing up for the launch of Amadeus Selling Platform Connect, a web-based booking tool, and Amadeus Integrated.

“This year, we want to move the debate to the next level

26 May 2015

ttgmena.com

NEWS

STRENGTHENING ITS IMAGE

DOUBLE-EDGED FOCUS

DYNAMIC PRESENCE

With impressive developments

TTG: What will you be promot-

xhibiting at ATM,

in the pipeline, managing

ing at this year's Arabian Travel

Novotel Al Bustan

that following the open-

in the region, Marriott International

director, City Seasons Hotels,

Market?

Abu Dhabi & Ada-

Dedicated to expanding its presence

ing of Adagio Al Bustan in

is aiming to have properties in all of

gio Al Bustan will be pro-

Q2 of 2014, the property

the MENA region’s major gateway

We are a regional chain that is

moting Novotel Al Bustan

welcomed a noticeable in-

cities, commercial centres and

looking to further its presence

Abu Dhabi as an ideal ho-

crease in occupancy during

established resort destinations.

in the GCC and Levant markets,

tel for tourists and short-

the beginning of 2015.

Mohamed Al Aamri speaks to

TTG about the group’s upcoming plans for the future

Mercier further told TTG

President and managing director,

while strengthening its image as a

term business travellers,

TTG: What is going on in the world of

family friendly environment, with

while Adagio Al Bustan

Eid-al-Adha exhibition and

and Africa, Alex Kyriakidis remarked

City Seasons Hotels?

great central addresses that offer

will be concentrated on

the World Halal Travel

that the hotel chain will continue

luxurious yet affordable comfort and

providing more long-term

Summit which will take

to focus on its regional growth.

excellent service.

accommodation.

place in Abu Dhabi this

He added that by 2020, Marriott

year, will further increase

International will have 76 regional

Novotel Al Bustan Abu

the number of business

properties joining its portfolio.

Dhabi & Adagio Al Bustan,

travellers and visitors,

a fully-fledged floor for meetings and

Dominique Mercier added:

bringing in more revenue,”

upmarket hotel segment is the

conferences and three outlets, plus

“We will also showcase

Mercier concluded.

most prominent within the Middle

more. The opening is scheduled for the

our MICE facilities – seven

summer of 2015.

meeting rooms and a

Dhabi & Adagio Al Bustan

International has noticed a demand

ballroom – which can take

will be present at the Ac-

for new, mid-range options.

property in Muscat. The hotel is a city

up to 1,100 guests and is

cor stand as well as the

centre one with a strategic location

equipped with the latest

Abu Dhabi Tourism & Cul-

see discussions on how other brands

within the commercial and business

technology.”

ture Authority stand.

will be expanding into this mid-

The next opening of a City Seasons Hotel is the one located at the Burjuman Mall in Dubai. This new property boasts 190 rooms,

We are in talks to open our second

General manager,

Novotel Al Bustan Abu

Marriott International Middle East

Kyriakidis explained that the

East hotel landscape, but Marriott

“We believe that this year we’ll

market space,” he concluded.

districts of the Omani capital.

28 May 2015

“Exhibitions such as the

ttgmena.com

INTERVIEW

DELIVERING DISTINCT SERVICE With several properties set to open in the MENA region this year alone, CEO, Kempinski Hotels, Alejandro Benabé speaks exclusively with Panayiotis Markides about how the company is set on a strong course for future growth

TTG: You have quite recently stepped into the role of CEO for Kempinski Hotels. What direction are you aiming to take the company in? I might have recently stepped into this role, but I’ve been with Kempinski for 17 years already! So I believe my appointment offers some stability to the group, to the owners

TTG: With several properties having

We’re confident that not only will it bring

of our hotels and to our staff. Our vision and mission remain the same. We are already

opened in the MENA region this year,

new standards of luxury to the city, its lo-

increasingly focused on performance, short-term and long-term, both operational and

can you comment on the motivation be-

cation in the city centre makes it ideal for

financial, while continuing to grow selectively in high potential markets. Kempinski

hind the openings?

both business and leisure travellers.

won’t go the way of competitors by creating a Kempinski ‘light’ brand – we’re in the

There are many new destinations we’re

business of five-star luxury management and we’ll focus on constantly investing

Each of the properties is utterly unique;

in the right touchpoints that can best deliver a coherent and consistent guest

the Marsa Malaz Kempinski, the first

looking at entering, particularly key Eu-

experience in all our hotels.

luxury resort on the artificial island of The

ropean cities, international capitals or

Pearl off the coast of Qatar, which opened

gateway destinations. We continue to

TTG: What is unique about Kempinski Hotels’ properties that allow them to

in January and the Royal Maxim Palace

grow in Europe, Southeast Asia and China

distinguish themselves in the destinations they are located in?

Kempinski in New Cairo, will be ideal for

with about half of the 33 projects we have

meetings and conferences with the Excel-

worldwide being in these regions.

Because we are very selective about the properties which join our portfolio, this en-

sior Ballroom capacity for 2,300 guests

sures that each Kempinski is unique in itself and in its destination. The product has

making it the largest in Egypt, plus the

TTG: Sustainability of the hospitality

to be right. The hotel itself, the building, the architecture, the facilities and interior

first Resense Spa in the country, which is

sector can be risky. At what point does

design have to be in line with our guests’ expectations of five-star luxury.

spread over 1,700m2. The Kempinski Sum-

a destination become saturated and how

merland Hotel & Resort is currently being

can hotels overcome this?

What makes a hotel truly Kempinski is the dedication to service and the inspiration we take from local culture and heritage. So it might be a dining concept that’s specifi-

built over an area of 65,000m on the

cally created for that particular hotel. It might be the traditional Arabian welcome

Lebanese coastline right next to Beirut,

The hospitality sector is certainly sustain-

you receive at Emirates Palace, where you are offered cool towels for your hands and

with huge beaches, and is set to recapture

able. Every year in practically every mar-

face, a refreshing hibiscus drink to quench your thirst and some dates and aromatic

its place in the hearts of guests and locals;

ket, we see an increase in the number of

Arabic coffee before even checking-in, which is inspired by a ritual of welcome for

and finally the Kempinski Al Othman Hotel

travellers. There are some really interest-

travellers coming in from the desert.

in Al Khobar, in the KSA, will be ideal for

ing markets for Kempinski such as India

business travellers, with plenty of confer-

or China, where the intra-national travel

TTG: Are there any notable industry trends you have witnessed that will have an

ence and meeting space, plus a

market is simply huge.

impact in the future? How is Kempinski capitalising on this?

Resense Spa.

A destination can become saturated because the hotel supply is higher than

Travellers increasingly want travel to be meaningful, both the act of travelling and

TTG: Beyond 2015, are there any plans

demand, whether that’s because more ho-

what they experience at the destination. They seek an emotional connection, in some

to expand your presence in the MENA

tels were constructed than were needed

ways and at Kempinski, we can already fulfil this need for both leisure and business

region?

or demand fell. For hotels to overcome that requires an accurate understanding

travellers to really experience their destination. There are several ways we do this. Firstly, because we encourage our staff to really listen to our guests and see how they

Kempinski has a further 33 projects which

of their own positioning, their client base,

can use their local knowledge to make our guests’ stay special. Secondly, because

are under final development or construc-

and what percentage they currently cap-

Kempinski, as a Global Hotel Alliance founding member, offers a genuinely new ap-

tion, and still in 2015, we will open the

ture of the incoming travel market – and

proach to recognising guests with the Kempinski Discovery Programme, where Plati-

Kempinski Hotel Gold Coast City in Accra,

whether this matches the reality today

num and Black level members are granted access to unique local experiences.

which will be our first hotel in Ghana.

and tomorrow.

30 May 2015

ttgmena.com

SUMMER PROMOTIONS

Kicking off the fun-filled upcoming summer season, TTG presents the hospitality industry’s most recent and exciting promotions.

CREATIVE MEETINGS Those seeking an alternative venue in an inspiring Thai environment for a meeting, conference or event can make the most of JW Marriott Phuket Resort & Spa’s innovative facilities, which promise tropical environments and ‘toes-in-the-sand’ experiences. Those booking meetings, conferences or special events in May, June or July 2015 for a minimum of 10 rooms will enjoy two nights of complimentary accommodation as well as a complimentary one-hour Thai massage at Mandara Spa.

FAMILY FUN

L A R U T L U C ESCAPE

Four Seasons Hotel Prague extends its

ark Lane, perty on P ro p g in rm A ch a ments by use Apart o H r o n e v Gros ing those ing is invit iv L h a ir e cultureJum n escape in a r an fo g in yearn ce to enjoy n the chan o d n ew o n L s it d e fuell ak with k-long bre e e . w ce e n v e si ri exclu g’ expe 5 for Sprin y r a fo P g 7, n y ‘Sta ose opti May 31, th tal Valid until y continen il l enjoy da il w d r e a ff i; o the ry WiF n mplimenta co ; er st in fa ra k T a . bre shake hy juice or lt a e h y il a ad nor House ce, Grosve in residen ah Living, by Jumeir ts n e ed m rt a Ap o b e book ury can als b il T s, n e g ry a k th Ka ss pac r of wellne e b m u n a for n fitness. focusing o

welcome to families looking to explore the destination in style with its Family Spring Break Package, available until May 31 and based on a minimum two-night stay. The package comprises luxurious accommodation in a Deluxe or Renaissance Room, offering the option of connecting rooms, children’s amenities, complimentary Internet, one complimentary in-house film or game per room per night, savings on laundry and a one hour city tour in a vintage car around the city of Prague.

A SPRING GETAWA Y Holiday In

n Ma

cao, Cota unveiled th i Central h e Spring O as uting Geta Valid until way packa May 31, th g e. e p a c ka g e accommod comprises ation in a King Supe delectable rior Room Asian style ,a breakfast restauran at Yum Ch t for two a a dults, shop credit per ping and d room per in ing night to be Cotai Centr spent at S al (an inte a n ds grated reso everything rt that off in one loca e rs tion) and co in-room W mplimenta iFi. ry

32 May 2015 32

ttgmena.com

CHINESE RETREAT

Situated amidst th e hubbub of the Ch inese capital, The Ritz -Carlton, Beijin g is offering those in search of a sum mer adventure the op portunity to indu lge in Chinese culture, traditional enterta inment, shopping and de licious cuisine at a discounted price . Those booking st ays between May 1 an d August 31, 2015 , can make the most of the property’s ge nerous discounts and its world-respected se rvice if reservations ar e made by, and in clusive of, August 31, 20 15.

DESTINATION DUBAI

PIONEERING ENTERPRISE Always one step ahead of the tourism curve, Dubai is showing its innovative flair and visionary spirit to ensure its brand image and product offerings morph and shift in tune with the evolving trends influencing the industry. Emily Millett reports

ubai as a destination needs no introduction,

to further strengthen ties with key markets and ensure

but after catapulting itself head first into the

that Dubai is positioned as a destination of choice for both

tourism spotlight, the emirate has managed to

new travellers and repeat visitors,” Kazim told TTG. “With

maintain the momentum of its growth and keep

regard to the latter, the UAE introduced new visa regula-

up with the ever-shifting trends dominating the industry.

tions that now enable all EU passport holders to obtain a

According to CEO, Dubai Corporation for Tourism and

visit visa on arrival in Dubai – making it easier for a wider

Commerce Marketing (DCTCM), Issam Kazim, 2014 was another excellent year for the destination, with a host

European market to travel to Dubai.” Constantly working to improve its range of offerings,

of new hotels and attractions coming on board including

Dubai is currently home to a wealth of mega development

The Beach at The Walk in Jumeirah Beach Residence, the

projects such as the Dubai Parks & Resorts project in

much-anticipated Dubai Tram and the completion of the

Jebel Ali, which comprises three theme parks – the Holly-

final phase of Jumeirah Corniche.

wood-inspired Motiongate Dubai, the Indian film industry-

New hotel openings included Marriott Al Jaddaf, the second tower of JW Marriott Marquis, Warwick Hotel, Sofitel Downtown Dubai, Doubletree by Hilton Dubai – Jumei-

inspired Bollywood Parks Dubai in addition to LEGOLAND Dubai. According to Kazim, DCTCM is currently focusing on

rah Beach, Four Seasons Resort Dubai at Jumeirah Beach,

three of the major trends changing the face of global

Sheraton Grand Hotel and Manzil Downtown Dubai.

travel and tourism. These are the increase in experiential

“The new additions further diversified our already

travel, the growth of the middle class in emerging markets

broad accommodation offering and enabled us to tar-

such as India and China, and last but not least, technology.

get new markets and a broader spectrum of travellers,”

“Technology, digital and social media are changing how

said Kazim. “Dozens of new hotel projects were also an-

and why people travel,” Kazim explained to TTG. “From

nounced, most notably the $1.4 billion Royal Atlantis Re-

back-end booking technologies to consumer-generated

sort, due to open on The Palm Jumeirah in two

reviews, from travel bloggers to virtual tours, the entire

years’ time.”

travel sector has experienced and been impacted by seis-

DCTCM recorded a 5.6 per cent year-on-year increase in

mic shifts, and this is set to continue. It is important to not

hotel guests in Dubai in 2014. “These figures demonstrate

only understand these new technologies and platforms,

healthy year-on-year growth for hotel establishment

but also to pioneer and innovate their use to ensure

guest numbers, highlighting significant increases from

future success. Dubai Tourism is firmly committed to

Asia, Africa and Western Europe, and reflecting our work

being a leader in the digital and social space.”

May 2015

ttgmena.com

DESTINATION DUBAI HOT HASHTAGS

the campaign, the perception of Dubai was

trend is a result of guests wanting to enjoy

about being the tallest and the biggest.

luxury in a more casual atmosphere. “Sofitel

Now tourists are seeing a different side; the

The Palm fits into the description of a life-

Advancements in technology have long

culture, the traditions, the residents’ recom-

style hotel. In terms of restaurants, guests

been a firm fixture on the tourism indus-

mendations,” explained general manager,

are looking for unique concepts which need

try’s radar, but with the online digital world

Sheraton Dubai Mall of the Emirates Hotel,

to have a clear identity and an atmosphere,

moving at such a fast pace, it is increasingly

Paul Dunphy. “We are seeing that more peo-

hence our constant focus on organising

ple want to visit the ‘undiscovered’ areas

special food promotions and adequate en-

of Dubai. It has evolved into a city that you

tertainment,” Schnyder told TTG.

important that companies keep up-to-date, and stay ahead of the tech curve. Travellers to Dubai are both tech savvy, and also highly demanding, as general manager - Gulf Region, Ascott International Management Dubai, Vincent Miccolis told

TTG: “We see a rising awareness and want for technology and connectivity; this comes

Internet speed today is more important than breakfast for many guests.

in the form of faster WiFi that connects

can immerse yourself in its culture at the

And indeed, one important element of

Al Fahidi District and SMCCU, and it is now

the lifestyle trend can often be unique and

attracting another category of tourist and

tempting dining concepts. Speaking to TTG

reaching a new market due to the use of

about the appeal of unique dining options,

social media as a tourism campaign.”

Nassoura said: “Travellers are now focusing on more authentic experiences with an

LIVING THE LIFESTYLE

all devices for seamless use. Some of the

original touch. Fairmont Dubai constantly strives for ways to enhance the experience, through special offers and exceptional con-

initiatives that have been implemented to

manager, Seawings, Colin Darmanin com-

support these demands include Internet

mented: “Given the success of the cam-

As the #mydubai campaign opens the

cepts such as Noire, the first dining in the

Protocol Television, digital alarm clocks

paign, tourism in Dubai has become a bit

world’s eyes to a more personal and human

dark restaurant concept in the Middle East.”

with bluetooth speakers, mobile booking

more social with many visitors sharing their

side of Dubai, lifestyle and boutique

sites and instant time chat support.”

experience. The distant and remote image

hotels are also playing to the ever-more

nowned for its culinary prowess, Dubai’s

of Dubai has been transformed.”

earnest search for genuine experiences.

gastronomic scene is set for an expansion

The demand for technology has now even overtaken the usual guest expectations

The campaign has also helped to move

“Dubai as a destination is in need of styl-

Already becoming internationally re-

this year as a number of hotels improve

such as breakfast, as general manager,

the emirate’s image away from the ex-

ish boutique and lifestyle hotels tied to

their dining options. Hyatt Regency Dubai

Ramada Downtown Dubai, Samir Arora

clusivity of luxury hotels, towards a more

luxury brands such as Armani and Versace,”

Creek Heights has further plans to introduce

explained: “Technology is one aspect which

approachable Dubai, a sentiment that was

one has to keep up with these days. Internet

echoed by head of sales and marketing,

speed today is more important than break-

Meydan Hotels and Hospitality, Thomas

fast for many guests, so we ensure that we

Grundner, who commented: “Dubai used to

do not lag behind in this aspect. We plan to

be associated with high-end luxury travel.

invest more in technology this year.”

Over the years however, it has increasingly

With the meteoric evolution of technol-

become a lot more accessible and afford-

ogy came the advent of social media, a far

able. The #mydubai campaign has definitely

reaching platform which, when handled cor-

contributed to this renewed mindset.”

rectly, can be used by tourism businesses

Social media doesn’t only help to shape

to communicate and interact with target

Dubai’s international brand image, it also

markets and loyal customers.

functions as an important search engine

Already a key player in the world of online

and decision-making tool as general man-

social media destination marketing, DCTCM

ager, Meliá Dubai, Marko Janssen explained:

recently unveiled the #mydubai Twitter

“A lot of decision-making nowadays is

campaign which is fast on its way to achiev-

driven through social marketing and busi-

ing the highest Internet accolade – going

nesses are recognising this trend. Recom-

viral. Aiming to create the world’s first au-

mendations posted on social networks and

tobiography of a city, the initiative, invites

blog reviews have become much more

both residents and visitors to the emirate, to

valuable. DCTCM is no stranger to this as

said general manager, Hawthorn Suites by

a range of diverse F&B offerings including a

share real life, personal moments that show

Dubai has been very active in creating social

Wyndham, Wael El Behi.

Mexican-themed restaurant, while Novotel

the true spirit and culture of the emirate.

media campaigns with #mydubai being one

Tying in with the increase in travellers searching for emotional attachments, the

of the most successful ever created.

Once the home of only the biggest global

Dubai Al Barsha has recently opened Cravin’

names in the hospitality industry, Dubai is

Cajun serving American specialities. Grand

“The campaign is such a simple but

now opening itself up to more one-of-a-kind

Millennium Dubai has added an authentic

#mydubai initiative encourages Dubai’s

brilliant tool that has made people brand

options. And in the absence of a great deal

Arabic dining outlet and is currently refur-

tourists to search for genuine connections,

ambassadors of the city. Users get inspired

of choice in this arena, companies such

bishing its Asian restaurant on the 18th floor.

giving the ‘city of the future’ a more human

to show the beauty and culture of Dubai

as Ascott International Management are

touch.

through their eyes and as this city is a melt-

adapting their product to suit the demand.

is also upgrading its F&B options as Dunphy

ing pot of different nationalities, people

“Ascott, as a serviced residence owner-op-

said: “We relaunched our bar and lounge,

tweets to date, #mydubai has shown how to

who come from other countries get more

erator, defines global living through offering

Vantage, in April after an extensive facelift.

personalise a destination through imagery

curious about what this city really is. This

guests environments that suit their lifestyle

It was important to us to stay in touch with

and words. The campaign has created a

hashtag campaign has brought such a glam-

preferences,” Miccolis told TTG. “We are

our guests and also market to a new guest

dialogue through social channels that im-

orous image of the city and even young

seeing an increasing trend for guests want-

looking for a sanctuary in the middle of the

pacts people’s emotions by seeing personal

celebrities with huge social media followings

ing to furnish their own apartments, to feel

city. We are launching Vantage with a new

experiences through the eyes and words of

have pinned Dubai as THE tourist destina-

like home. Our guest service teams regu-

menu, new concept and new look.”

advocates,” Miccolis explained to TTG.

tion,” Janssen added.

larly assist guests to remodel their apart-

“With well over three million pictures and

The success of the campaign is evident

The new culturally rich image being

as the image of Dubai morphs from corpo-

communicated through social media is also

rate and detached to emotionally available,

helping to raise awareness of some of the

cultural and highly individual as general

destination’s lesser-known façets. “Before

May 2015

Sheraton Dubai Mall of the Emirates Hotel

ments with their own furnishings, a service

Once so concerned with setting records

that continues to exceed expectations.”

for world superlatives, Dubai is now using

According to general manager, Sofitel The Palm, Christophe Schnyder, the lifestyle ttgmena.com

social media and lifestyle experiences to boost its lesser-known cultural offerings.

DESTINATION DUBAI

TRUE INDIAN HOSPITALITY

PORTFOLIO EXPANSION

MAKING AN ENTRANCE

“With its distinctive design, responsibly

Fairmont Dubai has under-

its glass art chandelier

appointed amenities and

gone a face lift following the

cascading to a water

warm service culture, Taj

completion of a multi-million

fountain, to the lobby

Dubai aspires to become

dollar lobby renovation.

lounge with its Italian

a preferred address for

According to director

discerning guests.”

of sales and marketing,

The hotel’s 296 guest

The Library – houses a

ith a current portfolio of 12 properties across four

Nassoura, the brand-new

wide selection of books,

Rooms, 16 Junior Suites

brands in Dubai alone, InterContinental Hotels

lobby welcomes guests

from history to biography,

and 15 Luxury Suites

Group (IHG), has plans for further growth in the

with an enhanced arrival

that guests can enjoy,”

experience starting from the

commented Nassoura.

Burj Khalifa, the dancing the opening of its new five-

“The lounge – named

Fairmont Dubai, Joe

rooms comprise Taj Club

with panoramic views of Taj Group has announced

furniture.

destination this year. Chief operating officer – Middle East, India and Africa, IHG,

contemporary atrium with

“The reception takes

fountains and Dubai Mall.

Pascal Gauvin told TTG. “In Dubai alone we have another

on a minimalist look with

Guests at Taj Dubai will

five hotels (1,634 rooms) in our pipeline, including the up-

three mirrored desks

star Taj Dubai, located in the

find a plethora of services

coming InterContinental Dubai Marina which will open in the

providing a spacious

Burj Khalifa downtown area.

and facilities to meet their

heart of Dubai’s cosmopolitan marina.”

check-in experience.

“We are delighted to

needs such as a members’

enhance the nobility

only private club with

of Indian heritage and hospitality in one of the

Located within walking distance of Jumeirah Beach Resi-

While the beige padded

dences’ (JBR) beach, the hotel will feature 132 guest rooms

wall behind the reception

conference and business

and 196 InterContinental Residential Suites. Talking to TTG

showcases a creative

amenities, a variety of

about the properties’ planned dining options, Gauvin said:

pattern. The studded

world’s most vibrant cities,”

international culinary

“We are very excited to announce that one of the restau-

pillars compliment the

said director – public

offerings, as well as an

rants opening in InterContinental Dubai Marina this Septem-

overall refreshed new look

relations, Taj Group, Rakhee

Indian-inspired spa, a pool

ber is celebrity chef Jason Atherton’s first restaurant in the

of the hotel’s lobby,”

Lalvani.

deck and fitness centre.

Middle East, Marina Social & The Social Room.”

he added.

36 May 2015

ttgmena.com

DESTINATION DUBAI

LOYALTY APPRECIATED

WINNING STREAK onoured last year

floating playground

by the World

includes water slides and

Travel Awards as

an inflatable obstacle

a ‘Leading Family Resort’

REFRESHED AESTHETIC Entering its fifth year in the tourism market in Dubai,

course.

JA Jebel Ali Golf Resort

With an eye firmly

has further enhanced its

on the family market,

facilities with a floating

JA Resorts & Hotels

water park set up in the

is also targeting the

sea at its private beach.

neighbouring GCC

Talking to TTG about

countries, specifically

Amwaj Rotana is currently gearing up for a soft

the new offering, regional

Saudi Arabia, as Reinisch

refurbishment project.

general manager, JA

explained: “Dubai appeals

Meydan Hotels & Hospitality recently joined the

Resorts & Hotels, Fredrik

to holiday-goers with

Ultratravel Collection by Global Hotel Alliance, in a

product that gradually ages, we will embark on a series of

Reinisch said: “This has

its family and shopping

partnership that gives the group access to over five

refurbishment works to our rooms, restaurants and other

already proved hugely

orientated offering.

million loyalty members.

facilities in order to keep our product fresh,” director of

popular with families,

“In addition, the UK,

In a bid to further reward return customers, the

marketing and communications, Amwaj Rotana, Jasmine

so we are delighted to

Germany and Russia are

company has also launched its Al Yamamah Rewards

Arika told TTG.

have further improved

also at the top. However,

loyalty programme – an annual two-tiered food and

our guests’ experience

the number of travellers

beverage membership rewards system.

with us.”

from China is rising,

“Amwaj Rotana turns five this year and as with any hotel

According to Arika, the hotel is significantly benefiting from the growing range of entertainment facilities located around the hotel. “We will form more partnerships with

Ideal for adults and

Explaining the scheme to TTG, head of sales and

so we are set to see

marketing, Meydan Hotels & Hospitality, Thomas Grundner said: “The use of a sophisticated geo-tagging system allows exclusive location-based offers to be

these providers in order to offer our guests added value,

children over the age

more growth from this

perhaps in the form of discounts on entrance fees, for

of six, the dedicated

market.”

example,” she commented.

showcased to members.”

CULTURAL FUSION

MEETING DEMANDS OF VALUED GUESTS

Dubai-based international luxury

affairs, Jumeirah Group, Piers

hotel chain, Jumeirah Group, is busy

Schreiber, Venu is inspired by the spirit

expanding its reach in the emirate this

of Dubai: bold, ambitious, energetic and

Set to meet the needs of guests looking for medium-to long-term stays, Emirates

year, with a wealth of plans including the

cosmopolitan, infused with a can-do at-

Grand Hotel on Sheikh Zayed Road has opened the doors of its new serviced apartment

launch of a new contemporary lifestyle

titude and a powerful blend of style and

offering – Emirates Grand Hotel Apartments.

accommodation brand called Venu.

substance.

The first Venu hotel deal has been an-

“Everyone who visits, stays at or

The 346-key fully serviced apartment building is an alcohol-free option which has been designed to suit travellers visiting

nounced for Bluewaters Island in Dubai and

works within a Venu hotel has the

is expected to open in 2017. Bluewaters

freedom to write their own story, cre-

Island is a mixed-use development that will

ate their own narrative, build their own

Emirates Grand Hotel Apartments, Tarek

be located off the coast of Dubai. At the

scene,” Schreiber told TTG. “We want

Aouini said: “While we look forward to

heart of the development is Dubai-I, the

travellers to be inspired by the energy

unveiling the new look and upgraded

world’s largest Ferris wheel. The island will

of the Venu brand – to feel that they

services to our valued guests, we are driven

also host retail, residential, hospitality and

are encountering something completely

towards achieving our mission and attaining

entertainment zones.

new, where technology is seamlessly

our strategic goals while exceeding our

According to group vice president,

integrated into the hotel experience,

guest expectations.”

corporate communications and public

where the world comes together – a

Dubai with family. Head of hospitality and general manager,

The property offers a configuration of

happening place full of energy and a

studio, one-bedroom and two-bedroom

cosmopolitan crowd.”

apartments with either a sea view or a Burj

38 May 2015

Khalifa view.

ttgmena.com

We are driven towards achieving our mission and attaining our strategic goals.

ON LOCATION GERMANY

CHROMATIC FORCE

however, he revealed that with Berlin Zoo across from the hotel, a business stay can quickly turn into a vacation. Quint shared with TTG a tip for business travellers visiting Berlin eager to immerse themselves in its leisure offerings: “People on business in Berlin can enjoy the rich mixture of Berlin arts, sports, entertainment and shopping after a day of work. Those who wish to experience Berlin off-the-beaten path are welcome to make use of the new visitBerlin app, Going Local Berlin.”

MEDICALLY INCLINED

However, despite this ever-growing and popular trend, Germany is still retaining its focus on its more traditional and indeed successful sectors, such as medical tourism. As an already-established segment in Germany, industry stakeholders appear more than ready to accommodate visitors to the destination solely for its medical facilities. To this end, director of sales and marketing, Breidenbacher Hof, Britta

The popular European destination of Germany is eyeing a new breed of tourist, while ensuring it continues to play to its strengths. Panayiotis Markides investigates

Germann elucidated to TTG on the property’s expert facilities provided for this lucrative segment: “Medical tourism is trending in Düsseldorf and will continue to do so. With a very high density of medical experts and clinics in the city and the entire area of North Rhine-Westphalia, we see a strong development and need

onsidered a key industry within the

With a growing tourism capacity fuelled by its business sector, the

German economy, tourism is highly

destination is eager to diversify its business tourism capabilities by blending a

prized in this land of unforgettable

leisure element into a corporate traveller’s experience.

German capital welcomed 28.7 million overnight

She added: “We have focused on this trend right from the beginning and will continue to grow and improve in this

gastronomy, scenery and culture. In fact, according to figures by visitBerlin, the

[for this segment].”

segment.” Germann revealed that the

A ‘BLEISURE’ BOOM

property boasts two clinics in-house focusing on internal medicine, cardiology,

stays from 11.9 million visitors in 2014. Boasting such a strong business and meetings sector coupled with memorable

plastic and cosmetic surgery with direct

into perspective by media relations manager –

cultural draws, it seems to come as a given that travellers would seek to

access to the hotel.

UAE/Middle East, visitBerlin, Sophia Quint, who

enhance their trip further — adding a new dimension to their stay and giving

informed TTG exclusively: “The number of arrivals

rise to the ‘bleisure’ traveller.

Berlin’s outstanding performance was put

and overnight stays has more than doubled since

Meanwhile in Berlin, Frenzel noted that for the remainder of 2015 the property

Summing up exclusively to TTG how the property is ideal to cater to this

will also be capitalising on health tourism:

2004, a development not seen in any other of

new breed of guest was general manager, Jumeirah Frankfurt and regional

“In terms of tourism segments we are

Europe’s major cities.”

vice president – Europe, Doris Greif who relayed: “Guests can relax and unwind

focusing on medical tourism since the

at the hotel’s Talise Spa offering treatments specially designed with business

Hotel Palace Berlin is near many clinics

media relations, corporate communications,

travellers in mind, including jet lag and headache relief massages and the

and private surgeries.”

Munich Airport, Corinna Born who noted that

signature Skyline Honey treatment, which uses honey produced by the hotel’s

Germany as a destination has gained prominence

four rooftop hives. Guests also have privileged access to the neighbouring

market regarding this segment, Quint

on a global scale as well as for the MENA market.

Fitness First Platinum Club gym with an indoor swimming pool and a timetable

was keen to inform TTG that the tourism

of fitness classes.”

board uses medical tourism as a means

Agreeing with Quint, was director international

“Germany steadily gains importance as a tourism destination. Among international

Greif additionally communicated that for such travellers, the hotel’s location

And turning to the needs of the MENA

to target MENA travellers, with visitBerlin

travellers, and especially among Arab tourists,

is also key, being near not only to Frankfurt International Airport (one of

attending exhibitions such as ATM and

Munich and Bavaria count as [some of] the

continental Europe’s largest airports), Frankfurt Central Station and Messe

Arab Health in a bid to market Berlin as a

favourite tourism regions in Germany.”

Frankfurt, but also Zeil and Goethestrasse shopping streets, the financial

destination for health tourism.

Referring to Berlin, Quint added that the city is also Germany’s number one meetings destination, having hosted 11 million participants for more than 131,000 events in 2014.

district, as well as a multitude of cultural offerings. “The hotel is further attached to the MyZeil shopping mall,” Greif added. Also cherishing its central location which is set to enhance its business

Germany is proving it can skilfully blend leisure with business, all the while not

prospects was general manager, Hotel Palace Berlin, Michael Frenzel who noted

losing sight of its more well-established

that the property boasts 2,400m of meetings space and 17 meeting rooms,

strengths.

40 May 2015

ttgmena.com

ON LOCATION GERMANY

ATTAINING EXCLUSIVITY

KNOWING ITS FORTE Plesser revealed that all three of

General manager, Villa Kennedy, Georg Plesser spoke with TTG

Germany’s Rocco Forte Hotels (Hotel

in praise of the German tourism

de Rome, The Charles Hotel and Villa

industry and how Germany's Rocco

Kennedy) are adapting their offers

Forte properties are keeping ahead

in order to stay up-to-date, including

of the game.

a renovation of GUSTO restaurant at Villa Kennedy by creative director

“According to the German Tourism Association (DTV), Germany

of food, Rocco Forte Hotels, Fulvio

evolved as Europe’s leading tourism

Pierangelini. He added that The

destination in 2014, even outpacing

Charles Hotel is redesigning its bar to

Spain and Italy.”

include a new F&B concept.

ooking to welcome

emphasised by one-of-a-

and afternoon teatime to a

its guests to an

kind items. The elegant

dinner buffet. In addition,

atmosphere of

style mix attains its

guests’ food preferences

absolute privacy, The

lightness through the

are catered to on an

Ritz-Carlton, Berlin has

colour concept by interior

individual basis.

unveiled its new Club

designers from Hilmer &

Lounge on the 10th floor of

Sattler and Albrecht.

Spanning 150m , the 2

IDEAL PROPERTIES UNDER DEVELOPMENT InterContinental Hotels Group (IHG)

Alte Oper, which opened its doors on

has announced the signing of its latest

March 1 this year. Located at Terminal 2 of Frankfurt

Club Lounge is made

multiple development agreement (MDA)

Guests can enjoy

exclusively accessible to

to develop 10 hotels in Germany by 2019

International Airport, a shuttle service will

four different buffets

the hotel guests staying

with first time franchisee, Interstar.

operate between Holiday Inn Frankfurt –

welcomes guests with its

throughout the day, from

on the property’s 10 and

unique interior design,

breakfast to a light lunch

11 floor.

the property. The Club Lounge

IHG currently has over 85 hotels either open or planned under MDA agreements. Interstar will develop hotels across

A FULL SUMMER SCHEDULE AHEAD

Airport and the airport’s terminals. The property is a fifteen-minute metro ride to Frankfurt city centre.

the Holiday Inn and Holiday Inn Express brands. The 10 hotels will add approximately 1,700 rooms when signed to Germany’s current development pipeline of close to 4,000 rooms. The first hotel under the agreement to be signed is Holiday Inn Frankfurt – Airport, a 288-room, new-build property anticipated to open in Q4 of 2016. The hotel will feature the brand’s Open Lobby

The first hotel under the agreement to be signed is Holiday Inn Frankfurt – Airport.

and will join Holiday Inn Frankfurt –

LEISURE SIDE OF BUSINESS The Steigenberger Hotel

authentic experiences in a

everything they are

Group recently presented

city hotel. Its target group

looking for in a dedicated

its third brand, Jaz in the

comprises open-minded

spa facility. A restaurant

Munich Airport has released its summer

to depart from Munich twice weekly for

City, a new and creative

world explorers, weekend

complete with a day bar

timetable, allowing passengers to

Larnaca, Cyprus – a destination also

hotel concept.

adventurers, foodies and

will ensure that plenty of

choose from a wide range of attractive

offered once a week by Germania, which

The first Jaz in the

‘bizcationers’ – modern

culinary delights are on

destinations all over the world.

will also fly to the Black Sea resort of

City branded hotel is

business travellers and

offer, and the hotel will

Burgas in Bulgaria. easyjet is offering 13

due to open for business

consultants who are

also feature a perfect

flights a week from Munich to Rome.

in September this year

seeking to enhance their

space to chill out in the

in Amsterdam, with

commercial trips with

form of its own rooftop

elements of leisure.

terrace.

From Sunday, March 29 until October 24, 2015, airlines have booked slots for around 224,000 flights to 228

The new timetable also features

destinations in 66 different countries,

numerous new connections and additional

a second property

equating to 4,000 more flights than the

flights on existing routes: bmi regional will

scheduled to be launched

same period in 2014, or an increase of

have two aircraft permanently stationed

in the summer of 2016,

property will boast 175

City concept is perfectly

nearly two per cent.

in Munich for the first time, enabling it

to be located in the new

rooms and suites. A

in tune with the times and

to offer three flights a day to Rotterdam

Cloud No. 7 residential

conference area will

is an ideal fit within the

167 medium-range routes, scheduled

(Netherlands) and Bern (Switzerland), and

and hotel tower in

provide sufficient space

structures of European

services will be available to 45

two daily departures to Liège (Belgium).

Stuttgart.

for meetings and events,

metropolises,” said CEO,

intercontinental destinations.

It is also doubling its services to Bristol

whilst health and beauty

Steigenberger Hotel

enthusiasts will find

Group, Puneet Chhatwal.

In addition to 16 German airports and

Greek carrier, Aegean Airlines is set

(England) from six to 12 flights a week.

May 2015

The new brand enables its guests to embrace ttgmena.com

The upcoming Stuttgart

“Our new Jaz in the

ibar

• • • •

Fast track entry with your e-bad Exclusive updates on new show Regular news on seminar progra Access to ATM’s online planning plan your visit

23,600 $2.1bn 2,745 visitors from 131 countries

dge features amme g tool to

of new business generated at ATM 2014

exhibiting companies

SPOTLIGHT THAILAND

CONSUMER'S PARADISE Long associated as a lush haven filled with history and culture, Thailand is adding another string to its impressive tourism bow. Mario Hajiloizis investigates hailand has become a country synonymous with filling its numer-

lebua Hotels & Resorts has within its

other regions, making them very desirable

ous visitors with wonder, mainly because of its spectacular natural,

arsenal two of Bangkok’s most luxurious

to these destinations,” remarked senior vice

cultural and historical attractions. Shopping perhaps, has rarely

addresses; Tower Club at lebua and lebua at

president – brand management, Best West-

been the number one reason for pulling in tourists near and far,

State Tower. CEO, lebua Hotels & Resorts,

ern International, Ron Pohl. “Thailand, and Bangkok especially, has

with the attractions mentioned above often taking centre stage. However,

Deepak Ohri believes there are a number

with mega-malls in the pipeline and a growing interest in local night markets

of reasons why Thailand should be the

emerged as Asia’s retail capital in

adding to the cultural experience, the sector is increasingly growing in

number one shopping destination for MENA

recent years.”

prominence.

travellers: “The diversity of culture of the

Centrally located in the heart of Thai-

Thai people, combined with the richness

land's capital city lies the 240-room five-

shopping is a main attraction and truly lives up to a shopaholic’s expecta-

of the natural environment, has led to the

star Okura Prestige Bangkok. Echoing Pohl’s

tions,” remarked director – Dubai and Middle East, Tourism Authority of

creation of a wide variety of handicrafts

statements, director of sales and market-

Thailand (TAT), Chalermsak Suranant to TTG. He added: “Shopping malls in

that always make great conversation pieces

ing, Okura Prestige Bangkok, Wuttipong

Bangkok are well known for their luxury shopping experiences. Also, the Thai-

back home. [And] Thai people are friendly.

Tanteraponchai added that due to MENA

land Grand Sale happening this June offers visitors from the Middle East a

This irresistible friendliness and openness

travellers’ spending power and Bangkok’s

unique chance to enjoy discounts.”

are the essential keys to attracting, convinc-

popularity amongst tourists from the re-

ing and negotiating with visitors to buy their

gion, shopping is a perfect fit during their

products.”

stay. “Shopping is what excites so many

“With bustling night markets, glitzy shopping malls and excellent bargains,

Bangkok, as Suranant mentioned, is renowned globally for its malls, boutiques and markets such as Siam Paragon, Panthip Plaza, MBK Center,

Knowing all there is to know about the

visitors,” outlined Tanteraponchai. “From

name just a few. “We recommend that tourists visit Asiatique Shopping Mall

local shopping and hospitality industry, Thai

the floating, night and weekend markets

located in Bangkok’s Bang Kho Laem District,” added Suranant.“Overlooking

group Centara Hotels & Resorts boasts, in

to the high-end shopping malls, shopping

the Chao Phraya River, the shopping mall is known not just for its shopping

addition to its numerous properties across

in Thailand is an unforgettable experience.

experience but also added cultural elements such as the Joe Louis Traditional

the country, shopping landmarks within its

Bangkok is well-known throughout the

Thai Puppet Theatre and the Calypso Cabaret show.”

arsenal such as Central World Shopping

world as a paradise for shoppers.”

Chatuchak Weekend Market, Khao San Road and Muang Meen Market to

Further enhancing the capital’s shopping portfolio is the mammoth EM

Centre, Central Chidlom and Central Em-

It's this 'paradise' that is increasingly

District, located in the epicentre of Sukhumvit, comprising three world-class

bassy. “All three shopping locations are eas-

making its mark, not only within the region

projects – The Emporium, The EmQuartier and The EmSphere, covering a

ily accessible and all key international and

but internationally also, highlighting a city

total area of 650,000m . High-end retail, business, office, residential, F&B,

local brands are available, along with vari-

that has a great deal of mega shopping

entertainment and events facilities have been incorporated across the devel-

ous entertainment options and superb din-

malls with luxury brands in addition to

opment to ensure all visitors have something to enjoy.

ing choices to make a great day out,” stated

locally-made products. Such options allow

senior vice president – sales and marketing,

for a more complete shopping experience

Centara Hotels & Resorts, Chris Bailey.

according to executive assistant manager,

Another hotel group with properties

I/C sales and marketing, Sheraton Grande

Although Bangkok may be Thailand's premier shopping destination at present, other regions such as Phuket, Chiang Mai, Udon Thani, Nakhon Ratchasima and Ubon Ratchathani are increasingly adding value to their

located across the country, including Bang-

Sukhumvit, Rubel Miah who stated: “Today,

“Another recommended shopping experience would be Hua Hin with a line-

kok, Buriram, Koh Phangan, Koh Samui and

the city is home to some of Asia’s largest

up of shopping treats. It’s an excellent shopping spot for Thai handicrafts and

Phuket, and with many of their guests com-

and most ostentatious shopping malls sell-

contemporary art,” added Suranant.

ing from the MENA region, is Best Western

ing brand names and luxury goods, while

International which is well positioned to

Thai designers are now also producing

understand this particular clientele’s inter-

unique and stylish high quality products.”

shopping experiences with their malls and colourful local markets.

RETAIL BLISS

est when it comes to shopping in Thailand. Providing the ideal base for their guests to explore and experience all that

“Middle Eastern travellers – especially those

Thailand is swiftly gaining a permanent

Thailand’s shopping landscape has to offer are various international as well

from the GCC region – tend to have a higher

place in the hearts of the world's

as local hotel brands.

average spend than visitors from many

serious shoppers.

44 May 2015

ttgmena.com

SPOTLIGHT THAILAND

DELIVERING AUTHENTICITY

TRANSFORMATION UNDERWAY Guests can start to look forward to enjoying special

Dusit International and

excellent addition to our

privileges at Banyan Tree Phuket as it commences a six

MBK Hotel & Resort have

portfolio,” stated CEO,

month resort improvement project to transform into an all-

announced that Dusit Thani

Dusit International, Khun

pool villa resort.

Krabi Beach Resort will

Chanin Donavanik. “It is a

officially launch on

natural fit for the brand,

July 1, 2015.

complementing our well-

Deluxe Villas are to be converted into full-scale pool villas, while the all-day dining restaurant, Watercourt, and the

Located on a stretch

established Dusit Thani

the improvement works from April 15 to October 31, 2015,

along Klong Muang Beach,

resort properties here in

guests can expect preferential rates as well as a myriad of

the property is expected to

Thailand.

special privileges including complimentary in-villa breakfast,

offer 240 guest rooms, three

a weekly one-hour complimentary free flow of beverages,

restaurants, one bar, two

our confidence in

and more.

beachfront swimming pools,

the country, and in

meeting facilities, a spa, gym,

the high potential of

club lounge and a Kids Club.

Krabi as a growing

signature Thai restaurant, Saffron, will be upgraded. During

Independent Thai hospitality group, Manathai Hotels &

“The year 2015 is another exciting year for Banyan Tree

Resorts, has extended its local portfolio with the opening

Phuket as we work hard to make our Sanctuary for the

of Manathai Khao Lak – the latest addition to its beachfront

Senses even more inviting in our 21 year of operation,”

collection of boutique resorts.

outlined area general manager, Banyan Tree Phuket,

The property houses 158 rooms, a Pad Thai restaurant,

CONFIDENT STRIDES

Sriram Kailasam.

Kids Club, swimming pool, fitness centre, complimentary WiFi, a private library, meeting space for up to 30 guests and many more facilities and services. “Manathai Hotels & Resorts understands that travellers want to engage with a destination on their own terms,” chief operations officer, Manathai Hotels & Resorts, Christoph Berger stated. “They crave individuality, choice and authenticity, and that's what we deliver.”

ibar

46 May 2015

ttgmena.com

“Dusit Thani Krabi Beach Resort is an

“This signing underpins

destination,”continued Donavanik.

ANALYSIS WEDDINGS & HONEYMOONS PERFECT COMBINATION

DELICATE HARMONY

Following on from a ceremony of merriment and celebration, couples then embark on an equally unforgettable honeymoon, with a host of extraordinary destinations and experiences to choose from. It is known the world over that the Maldives has long been considered one of these places, with marketing and communications director, Conrad Maldives Rangali Island, Kimberley Roberts, referring to it as ‘often the first place thought of when speaking of honeymoons and romance’. “The beauty of the location, combined with its peace and tranquillity, offers one of the most romantic places in the world for couples who come to relax, unwind and spend quality, uninterrupted time with their loved one.” Another Maldives-based resort that welcomes countless honeymooners each year is the Sun Siyam Iru Fushi. “Honeymooners can relax on a romantic sunset cruise or submerge themselves into the warm waters of the Indian Ocean

With the realm of weddings and honeymoons ever transforming, Mario Hajiloizis explores the ways in which tradition and culture are again embedding themselves into this industry

and revel in the beauty of the Maldivian underwater world,” added director of sales and marketing, The Sun Siyam Iru Fushi, Haydee Cruz. “Observe nature and swim with rare and exotic sea life with a snorkelling safari or take a trip to a fishing village on a local inhabited island to

experience the authentic laid back way of

couple’s wedding and honeymoon can only ever be

a new spirit and create a personalised design for each client,”

unforgettable, leaving an indelible memory created

explained Nasr who further shared with TTG: “Classic traditional

Maldivian community life.” An island in the Indian Ocean which is

from these special moments. As such, it is only

weddings usually include more warmth and charm and we are

making waves in the minds of newlyweds

natural that the couple will leave nothing to chance,

able to create a wedding result combining this charm with the

when choosing their holiday of a lifetime, is

seeking out the latest trends to make the day one that both

cultural backgrounds and religion to which the couple

Vamizi Island. Located off the Mozambique

they and their guests will remember. However, this time round it

belongs to.”

coast, the island getaway offers luxury villa holidays with miles of beaches, world-class

appears that couples are feeling a touch nostalgic, harking back to tradition whilst also combining this with more modern trends. Referring to the MENA region, co-founder, The Bridal Room,

NATURAL FUSION

diving and deep sea fishing experiences. “Vamizi is an absolutely perfect honeymoon

Bruce Russell has been noticing this very trend amongst his

Usually playing host to these special occasions are hotels and

destination, offering endless beaches and

clients, stating: “Some couples choose to host a traditional

resorts with their portfolio of quality facilities and services.

miles of unpadded white sand and azure

ceremony on one day and a more modern celebration

Within the MENA region, properties such as Four Seasons

the following day, satisfying both the older and younger

Hotel Riyadh at Kingdom Centre host at least 150 weddings

generations. I've seen this work really well.

throughout the year, demonstrating the sector’s importance

crystal blue waters to explore,” outlined island manager, Vamizi Island, Ellie Norris. “The island offers castaway picnics, big

to their operations. Boasting a number of spacious venues,

game fishing and one of the top 10 dive sites

flair and an opportunity for couples to create a truly special

notably the 4,113m Kingdom Ballroom which can host up to

in the world, bespoke wellness treatments

day. Brides and grooms are no longer saying ‘I do’ to the status

3,000 guests, the property spares no expense when it comes to

as well as romantic beachfront dinners and

quo and preferring instead to opt for personalised details that

satisfying its wedding clientele.

intimate star gazing towers.”

“I find that weddings such as these allow for a real creative

really put their stamp on proceedings.”

“Weddings are the most important social gatherings in

Couples are increasingly on the lookout

Saudi Arabia and although Saudis are always looking to keep

for exotic and adventurous destinations

TTG that he has noticed a return to tradition, heritage and

up with new, creative weddings trends that emerge every

for their honeymoons, carefully selecting

craftsmanship. Be it bridal couture, classic men’s tailoring,

season, we have noticed that that there is always a resurgence

a destination that will guarantee them a

bespoke ‘tablescaping’ or floral decorations, those looking to

to traditional customs amidst these unconventional touches,”

holiday they will never forget.

tie the knot in the UK, and London in particular, place great

informed director of marketing, Four Seasons Hotel Riyadh at

emphasis on these aspects. “With regards to Arabian weddings,

Kingdom Centre, Tarek Bekhiet.

Regardless of the nationality of the couple, Russell told

the Zeffe dance, separate parties for men and women and an

Having recently hosted a royal wedding from Saudi Arabia,

“Vamizi ticks many boxes,” continued Norris. “It is perfectly paired with a safari in one of the unspoilt game parks in South

Arabic-themed menu or Middle Eastern caterers are various

Dusit Thani Maldives catered to 200 discerning guests, fusing

Africa, Tanzania or Mozambique, or with

ways in which tradition forms an important aspect of the day,”

both traditional and cultural traditions into the ceremony.

a visit to the other famous Mozambique

outlined Russell, who also explained that most of his clients come from Lebanon, Saudi Arabia, Kuwait and the UAE. One of the MENA region’s well-known wedding planners, Paul

“It is true that several traditional elements of weddings are now seen across contemporary weddings,” stated marketing

islands such as historic Ibo Island or Benguerra.”

and communications manager, Dusit Thani Maldives, Vivek Suri.

Nasr, revealed to TTG that he has also witnessed a comeback of

“Especially in Middle Eastern communities where credence

As tradition makes a revival, couples look

the more traditional and cultural aspects.

is given to social bonding during festivities, it isn’t possible to

for innovative ways to fuse it with more

keep culture and tradition at bay.”

modern trends.

“What we are able to do is apply the traditional classic feel in

48 May 2015

ttgmena.com

ANALYSIS WEDDINGS & HONEYMOONS

PHOTOGENIC SURROUNDINGS

BOLLYWOOD POPULARITY

MAGICAL DESTINATIONS Co-founder, The Bridal Room, Bruce Russell speaks to TTG about the segment’s most noteworthy trends

Desert, regularly welcomes French and UK couples who are magnetised by its luxury wedding and honeymoon offerings. Hosting up to 150 guests for traditional Moroccan

he bridal industry

magical holiday you have

sees a great many

ever taken. I work closely

trends come and go

with couples to plan truly

weddings, the hotel’s wed-

from one season to the next

special honeymoons, be it a

ding team is also able to

but, in recent years, the no-

spectacular private villa in

organise other religious

tion of understated glamour

the Maldives or Thai islands,

and classical elegance has

or a ‘bush and beach’ break

manager, Amanjena, Gabriel

Shangri-La's Barr Al Jissah Resort & Spa is witnessing

been noticeable. Comple-

in South Africa.

Lousada: “We have also

huge potential from the Indian market when it comes to

menting this, we have also

found that often guests visit

wedding ceremonies.

seen a greater emphasis

ceremonies, outlined general

Amanjena perhaps following

Since 2014, several high profile Indian wedding events

placed on couture and be-

their religious celebration

have taken place at the Oman-based property, and en-

spoke creations – certainly

then do a social ceremony in

quiries from this market are continuously on the rise

as part of The Bridal Room I

the beautiful and photogenic

according to director of communications, Shangri-La’s

am seeing more clients keen

surroundings of Amanjena.”

Barr Al Jissah Resort & Spa, Rebecca Platt.

to seek out designers such

Offering spacious and

“The trend for Bollywood weddings is also on the rise,”

as Suzie Turner, Nicholas

Amanjena, or ‘peaceful

private accommodation,

added Platt. “Oman is a beautiful destination, unique

Oakwell and Ian Stuart for

paradise’, located just

Amanjena aims to provide a

for its nature and tranquillity, and it is only within three

some truly unique creations.

outside Marrakech on the

luxurious experience of

hours of India with various direct flights available across

A honeymoon should be

gateway to the Sahara

Moroccan culture.

the country.”

May 2015

the most memorable,

ttgmena.com

AWARENESS TATOs

In a fast-paced world, travel agents and tour operators are as necessary as ever to the travel industry and have learnt to adapt in this digital realm. Panayiotis Markides reports

TESTIMONIAL

SUCCESS IN DIVERSIFICATION Executive general manager – travel, Kanoo Travel, Praveen Gandhi he year 2015 is likely to be a very exciting year for Kanoo Travel as we plan to launch some new initiatives such as our own B2B and

NEWS IN BRIEF SABRE CORPORATION has launched Sabre Marketplace Analytics – its newest data analytics solution that enables airlines to capitalise on travel demand within the Sabre Travel Network marketplace. This firstof-its-kind capability provides airlines with information to drive incremental revenue and yield.

GATEWAY has expanded its system to add an SMS notification feature that helps agents avoid unnecessary cancellation costs. The new service makes it possible to receive notifications of any upcoming cancellation costs for a hotel booking made through the Gateway system.

VFS GLOBAL has been selected by the Embassy of Portugal in Riyadh to outsource its visa application process. Additionally, the Embassy of the Republic of Cyprus in Beirut, Lebanon, has also outsourced its visa application process to VFS Global.

ADVENTURE CANADA has launched new photography programmes, collaborations and workshops to help amateur and professional photographers alike capture priceless moments during cruise adventures in 2015.

B2C online selling platforms. In addition, we will be rolling out

SURPASSING EXPECTATIONS

our new Online Booking Engine that offers the widest range of air, hotel, car and travel insurance products to our online customers. With online travel bookings

Marketing director, Belair Travel & Tourism, Elie Nammour

on the rise, we believe that our website will be a popular ‘one stop travel shop’ in the near future. We shall keep on improving, enhancing its features and adding products to the website. We have already integrated our Kanoo Hotel Portal to the site which has an aggregation of more than 16 global wholesale hotel suppliers and always

post-trip) internally as well as for clients. ‘Krys-

offers the lowest rate to our

tal’ will integrate our air as well as non-air con-

customers.

tent with the Sabre Red platform, which in turn

Having invested heavily in

would enable our consultants to book all the air

our website, we will offer our

along with non-air offerings on a single screen

travel partners benefits too, as

and therefore switching of screens would not

we intend to launch our B2B

be required.

website in mid-2015. Last but not least, we are also launching ‘Krystal’, an internal Point Of Sale tool which is aimed at streamlining our Point of Sale processes, leading to improved productivity and efficiency, data accuracy and integrity, management information system (pre-trip as well as

We believe that our website will be a popular ‘one stop travel shop’ in the near future.

50 May 2015

There are several trends we are

are cashing in on this, by widening

witnessing, be they related to the

the audience to several markets and

environment, cultural (galleries and

reaching out to individuals and

museums) or gastronomic needs. There

small groups.

is also obviously the leisure trend best

Belair Travel & Tourism closely

expressed in outings or music festivals

monitors the evolution of clientele in

as well as shopping. As such, we are

terms of their needs, by asking them

dedicating a significant portion of

to fill out surveys or questionnaires,

our business to these requirements,

and we adjust methodically to this, by

by offering tours and excursions, in

steering the services delivery up to the

addition to tailor made packages.

customer’s expectation and beyond. We

Leisure is revealing itself to be the nest for potential growth and we ttgmena.com

calibrate to focus on small details as well as their overall comfort.

ibar

REGIONAL ROUND UP BAHRAIN

AN ISLAND ADVENTURE

IMPROVED ACCESS TO THE KINGDOM

the annual exhibition will

hose travelling

residents are also eligible

focus on the slew of events

to Bahrain can

to receive multi-entry vi-

now benefit from

sas on arrival or online.

and promotions that Bahrain is offering this summer.

further updates to the

Nationals from desti-

country’s visa policy,

nations not included in

ment is getting together

implemented by the Gov-

the countries eligible for

with hotels, airlines, travel

ernment of Bahrain.

eVisas or visas on arrival

“The Tourism Depart-

agents and event promot-

Corporate travel-

are still able to apply

ers to bring in quality

lers and tourists to the

for eVisas if they have a

events suited to all,” he

country have now been

visitors visa for any other

enthused.

granted the opportunity

GCC country.

Looking ahead, Aibara shared with TTG the group’s

EVOLVING WITH THE TIMES

Golden Tulip Bahrain Hotel has recently undergone

to stay for a longer pe-

Commenting on the

riod of time, while GCC

development was chief

Tulip Bahrain Hotel, Hasan Al Shahabi shared: “The hotel

numerous upgrades which have enhanced its property. Speaking to TTG, business development director, Golden

plans for the rest of 2015:

residents and visa hold-

executive, Bahrain Eco-

Attending this year’s ATM,

“We have an aggressive lo-

ers will benefit from im-

nomic Development

recently renovated two floors. We also built a new meeting

Elite Hospitality Group

cal marketing campaign to

proved ease of access.

Board, Khalid Al Rumaihi,

room, added a new shaded car park up for rent and

is gearing up to unleash a

bolster corporate business.

who said: “The new visa

upgraded our gym and health facilities.”

brand new promotional

Our plans for 2015 also

icy, business visas are to

policy is an important

initiative spanning all of

include the upgrading of

be valid for a month and

development that places

developments, renovation works have commenced on the

its hotels.

our gyms and adding new

are multi-entry, while

Bahrain among the coun-

first floor of the main building.

up-market restaurants.”

visitor visas are valid for

tries with the most flex-

three months and are

ible visa policies in the

also multi-entry. GCC

region.”

According to chief oper-

Elite Hospitality Group

ating officer, Elite Hospitality Group, Sarosh Aibara,

can be found at the

the company's message at

Bahrain Pavilion.

Following the new pol-

JEWEL OF MANAMA

Al Shahabi explained that to further reinforce the

“Moreover, the renovation of the basic rooms in the extension building is underway,” he added. A total facelift of the property's main ballroom is also expected to commence upon the conclusion of Ramadan.

STRENGTH IN NUMBERS With major expansion in the pipeline for this year, board member and CEO,

Having only recently opened its

hungry for Four Seasons luxury

doors to the public, Four Seasons

experiences are sure to discover real

Hotel Bahrain Bay is gearing up

value in Bahrain,” Barakat added.

for its attendance at this year’s edition of ATM. “The recently opened Four

Gulf Hotels Group, Aqeel Raees shares all with TTG

Four Seasons Hotel Bahrain Bay is a

TTG: What are your plans to

TTG: Is there anything else you would like

short drive from Bahrain International

enhance your position in the

to share with our readers?

Airport and is in close proximity to

industry?

Seasons Hotel Bahrain Bay is a

Manama’s financial area and

real jewel in the heart of Manama,

diplomatic quarter.

The company has commenced the developThe Gulf Hotel Bahrain recently

ment of the 230-room, five-star Gulf Hotel

located on its own man-made

signed another two manage-

Business Bay in Dubai. [This is] a waterfront

island. We have a lot to offer as

ment contracts for four-star

property located 1.5km from Burj Khalifa

deluxe hotels in Bahrain. The

and Dubai Mall, which is now in the design

first one is in Manama and the

stage with construction expected to com-

second is in the Seef Area.

mence in late 2015.

part of our business and growth strategy for the rest of 2015,” explained director of sales and marketing, Four Seasons Hotel Bahrain Bay, Mohammad Barakat. He further explained that as a destination, Bahrain promises quality as well as a variety of tourist attractions. “As a fantastic shopping venue, [Bahrain] offers value-for-money

Travellers and locals hungry for Four Seasons luxury experiences are sure to discover real value in Bahrain.

[Both hotels are expected to open in mid-2015]. TTG: What is your message at ATM this year? The Gulf Hotel Bahrain has always been known for its

products and services. Rest

strength in F&B, considering that

assured, travellers and locals

we have the highest number

52 May 2015

of outlets within a hotel in the Kingdom. The latest addition was the Indian Restaurant Rasoi by Vineet Bahita, the two Michelin star winner. Our guests can now count on a higher level of food safety, another core benefit of dining with us. ttgmena.com

REGIONAL ROUND UP BAHRAIN & CYPRUS

BEYOND MEMORIES

CLEAR PATH TO PROSPERITY

A SEA OF POSSIBILITIES

ooking to provide the ultimate guest

Cyprus Tourism Organi-

experience,

sation (CTO) is looking with

Europe as well.” Set on recovery,

St Raphael Resort,

an optimistic eye into the

Demetriadou also

Limassol has a number of

future, as organisation co-

noted that one of the

developments underway

ordinator, Annita Demetria-

organisation’s main aims

to achieve just this.

dou informed TTG on how

this year is to minimise

the destination is becoming

losses from the Russian

offering our new and im-

even more appealing to

market and at the same

proved WiFi service, free-

visitors.

time, maximise its efforts to

“This year we will be

of-charge, to our guests.

“We are definitely a

attract tourists from other

On a mission to reach a

reached out to yet and con-

markets.

broader audience, Crowne

tinue to push out into the

Plaza Bahrain is set to

Asian market.”

We also have seven brand

destination with more

new conference and

than sun and sea – a

meeting rooms, making us

contemporary tourist

where increases are

continue pursuing the wider

destination, where old

expected for 2015 are

business market and is

hotel will continue to boost

meets new.”

the Netherlands, the

gearing up to explore the

revenue and gain on last

one of the leading confer-

With a keen eye on the

“Our traditional markets

Shankar told TTG that the

ence hotels on the island,”

MENA market, Shammas said:

business development di-

”[We want them] to enjoy

UK, France, Germany,

possibilities of the fruitful

year, and ensure that its

rector, St Raphael Resort,

memorable stays with facili-

connectivity is getting

Poland and Switzerland.

Asian markets.

guest service and satisfac-

Farah Shammas told TTG.

ties and services beyond their

better and better after our

The Middle East markets

She added: “Our flight

Marketing and com-

tion levels are continuously

expectations and to think of

own attempts to aim at

registered an important

munications manager,

that the hotel has opened

Cyprus for longer holidays and

improved connections and

increase in 2014 and the

Crowne Plaza Bahrain, Priya

a brand new indoor bar

vacations, not just weekend

more flights to Paphos and

CTO shall further promote

Shankar added: “[We are

the hotel capitalised on the

also] furthering our sales

recently concluded and pop-

team into more Middle East

ular event, Formula One

regions that we haven’t

Grand Prix.

She further pointed out

which will be offering

breaks, as the island really of-

Larnaca. Cyprus is getting

Cyprus in 2015 via online

karaoke nights during the

fers a lot, being the third larg-

nearer to the Gulf and

campaigns,” she concluded.

summer season.

est in the Mediterranean.”

improving. She also explained that

REVITALISED APPROACH With a refreshed vision and creative ideas

Managing director, Poseidonia Beach

following a change in management last

Hotel, Lydia Yazbeck told TTG: “Our lovely

year, Poseidonia Beach Hotel in Limassol,

venues, perfect location, stand-out service

Cyprus, is gearing up for its first ever expe-

and fantastic food have catapulted us on to

rience of the Arabian Travel Market (ATM),

the banqueting and event map.”

exhibiting as part of the Cyprus Tourism Organisation stand.

In a bid to push its wedding and honeymoon products, the hotel participated in the

Working closely with Emirates Airline,

Wedding Folies fair in Beirut in March. Now

ATM will provide a perfect platform for the

under Lebanese management, the property

property to promote its weddings and hon-

makes for an ideal escape for MENA travel-

eymoons offering.

lers and boasts Arabic speaking staff.

SERVING MULTIPLE SEGMENTS Upping the ante during the summer season,

fully it could offer its services to the Cypriot

CEO, commercial, Q4 Aviation Solutions,

market as well as to the surrounding area,”

Antonis Theodorides explained to TTG how

he added.

the company will be undertaking this task. “We are planning to offer exclusive

The company has its sights set on the lucrative health segment, according to Theo-

luxury services during the summer months

dorides, who said that in Q4, the company

and at the same time we are getting ready

will be focusing on medical services with

to offer our charter experience to Cypriot

the provision of air ambulance services, lo-

and European football teams for their up-

cated in the eastern Mediterranean area.

coming fixtures in the UEFA Cups. “Our team is also in the process of

“We believe that the medical services that we are about to offer will assist those

offering its services for a startup airline

patients that need expert medical care

that will be based in the region and hope-

that cannot be offered locally,” he said.

May 2015

ttgmena.com

REGIONAL ROUND UP EGYPT

FLOURISHING CONFIDENCE

ENTERING THE MICE WORLD

DEMONSTRATION OF FAITH

With an aim to soar high in

ness focus will be moving

Luxury brand FRHI Hotels

Properties Group in and

the F&B segment, Radisson

forward with a better ex-

Looking to ameliorate its position in the tourism and

& Resorts (FRHI) has been

around Egypt.

Blu Hotel Cairo Heliopolis

pectation with all the new

travel world, Kimidar Tours has incorporated Kimidar

extending its foorprint in

has recently welcomed two

developments that are

MICE Travel into its portfolio of comprehensive travel

Egypt of late, according

room count for all the

further outlets, according

taking place in Egypt. The

services.

to director of sales and

company's hotel develop-

to its director of sales and

leisure sector will enhance

marketing, Fairmont Nile

ments, with Citystars com-

marketing, Mohamed Idris.

the business forecast for

enabling corporates who are aspiring to manage well-

City, Magdi Gamil.

bined, would reach a total

a better year in 2015 com-

organised meetings, incentive trips for their employ-

pared to 2014.”

ees or customers, holding conventions and exhibiting

multiple hotel manage-

over three main urban and

at business shows.

ment agreements in Egypt

coastal resort projects

during the Egypt Economic

throughout Egypt.

“The hotel has launched two additional outlets; the Mezza Restaurant (a Leba-

This new platform is targeting corporate travel,

nese restaurant) and the

The company has also introduced a fleet of VIP stretch limousines.

Gourmet Bakery, adding to the summer activity that is taking place around the pool,” Idris exclusively told TTG. Referring to which indus-

Clients confirming a MICE booking through Kimi-

try segments the property

FRHI has just signed

According to Gamil, the

of 2,750 keys distributed

Concerning the prop-

Development Conference (EEDC) that took place

erty itself, Gamil noted

in Sharm El Sheikh. The

optimism with an increase

properties include FRHI’s

in the number of rooms

tri-brand: Raffles Hotels &

nights generated by the

Resorts, Fairmont Hotels &

Saudi Arabian market.

Resorts, and Swissôtel Ho-

He revealed: “The

will be focusing on this

dar’s MICE desk this year, will benefit from a number

tels & Resorts at the new

Kingdom of Saudi Arabia

year, Idris explained that

of privileges including two complimentary bedrooms

Sharm El Sheikh Resort

[topped] the list with an

the focus will lie with lei-

for client inspection and one complimentary upgrade

project as well as various

increase of 199 per cent

sure, the business sector,

for every 25 confirmed bedrooms per night.

other hospitality and real

in room nights and Kuwait

estate projects, owned and

was the runner up with an

developed by the market

increase of 515 per cent in-

leading Citystars

crease in room nights.”

The company has also introduced a fleet of VIP

as well as sports and

stretch limousines.

government business. “I believe that the busi-

ICONIC DEVELOPMENTS arriott International has rein-

national never wavered for a moment in its

forced its commitment to Egypt’s

support for Egypt. At a global, regional and

tourism sector through the an-

property level, our faith was never dented

nouncement that it has signed a Letter

and that embodies the significance of this

of Intent (LOI) with the Egyptian General

announcement.”

Company for Tourism and Hotels (EGOTH)

A SIGHT TO BEHOLD

to manage the iconic Mena House hotel,

revenue and foreign reserves for Egypt.

located in Cairo.

Through joining the Marriott International

The LOI signed will see Marriott Inter-

Exhibiting at this year’s

with Sofitel,” he said, adding

with Sofitel': the hotels have

ATM, director of sales and

that Sofitel Winter Palace

retained the fine Victorian

He added: “Tourism is a major source of

portfolio, Mena House will now join a net-

national take over management of the

work of over 4,000 hotels, and our Marriott

property, which has also added a new wing

Rewards loyalty programme with over 47

as part of a refurbishment and expansion

million members worldwide elevating both

project.

Mena House and Egypt as a destination to a

President – Middle East and Africa, Marriott International, Alex Kyriakidis said:

new global audience.” The addition of Mena House to the

marketing, Sofitel Legend

Luxor is located in the heart

architecture, combined

“Marriott International has and will remain

existing Marriott International portfolio of

Old Cataract, Sofitel Winter

of the ancient city of Thebes

with Egyptian hospitality,

a strong supporter of Egypt’s rich, historic

properties in Egypt will now offer a range of

Palace Luxor and Sofital

and on the banks of the

to create excellence

and diverse tourism offer. Despite the

experiences to suit a diverse palette

Pavillon Winter Luxor,

river Nile.

in a historical heritage

challenges in recent years, Marriott Inter-

of tastes.

Christopher Tutty explained

With an encouraging

atmosphere of elegance.”

to TTG how the property will

message promoting Egypt,

continue to entice guests,

Tutty told TTG that Sofitel

witnessing a return of

not only to the hotel in

can create these experiences

business to Upper Egypt,

particular, but

for guests.

mainly from the domestic

With a strong commitment

advanced plan to strengthen

tal world. Other strategies

market. However, thanks

to digital, Safir Hotel Cairo

the hotel’s online presence

include the launch of its mobile application.

also to Egypt.

“'Experience Upper

He concluded: “We are

DIGITAL WORLD PROGRESS

Egypt': a destination full

to the efforts of the

is putting in place a number

to communicate easily with

plan to undertake a ‘guest

of sights and amazements

Ministry of Tourism and

of enhancements set to

guests through social media

On a separate note, the

enhancement programme’

from the temples to the

the Egyptian government,

push it into the future.

channels (Facebook, Twitter,

property is looking to pene-

which will focus on the guest

tombs, all from a bygone

the international market is

Instagram and Youtube) is

trate new markets as well as

experience and touch points

era. 'Experience Winter

showing signs of returning to

fir Hotel Cairo, Hussein

just one of the ways that it

attend international tourism

throughout their journey

Palace and Old Cataract

the region.”

Shoukry told TTG that an

will be embracing the digi-

exhibitions.

“Over the coming year we

54 May 2015

General manager, Sa-

ttgmena.com

REGIONAL ROUND UP IRAN & IRAQ

BOLSTERING LINKS COMPREHENSIVE WITH GERMANY METHOD

THE FORESIGHT TO EXPAND Exhibiting at this year’s

Owner, Kurdistan Iraq Tours, Douglas Layton

Arabian Travel Market

speaks exclusively to TTG about how the company

(ATM), Cristal Hospitality will be looking to promote

is promoting Kurdistan

the company’s developments in the region, and most

After the advent of the cri-

istan is little changed by

sis with ISIS, tourism in the

the events that take place

Kurdistan Region of Iraq de-

outside of the traditional

and CEO, Cristal Group, Peter

clined to almost zero. How-

Kurdish region. To impress

Blackburn, the event is an

ever, in the past six months

on the world that this is the

ideal platform to introduce

we have seen a small but

case, our company has pub-

its new Erbil property, Cristal

significant turnaround as

lished the first comprehen-

Erbil Hotel.

notably in Erbil, Kurdistan. According to president

oosting the relationship

Wednesday and Sunday,

tours have begun to be

sive tour guide of Kurdistan

between Iran and

and as of May 22, also

booked again. The reality

to be followed by an interna-

recently opened a new 100-

“We are focusing on attract-

Germany is a

on Fridays.

on the ground is that Kurd-

tional PR campaign.

room, five-star hotel in Erbil,

ing military/media business.”

“We are delighted to have

The return flights will

It is a full colour guide

Kurdistan that features three

Looking forward to the

Tehran service by the

depart at 07:00 and arrive

dealing with the historical

restaurants as well as a large

future, Fakhoury also com-

Iranian airline Mahan Air.

in Munich at 09:25 on the

and archaeological sites in

garden venue, spa, indoor

mented on the company’s

same weekdays.

the region. It tackles every

pool and a ballroom.”

decision to open a hotel in

recently launched Munich-

The flights, served with modern Airbus jetliners, de-

Mahan Air offers in

aspect of Kurdish society

Speaking exclusively to

Erbil. “Once Kurdistan ob-

addition connections from

from cooking to doing busi-

TTG, chief operating of-

tains independence, it will be

and arrive in the commer-

Tehran to Bangkok, Kuala

ness in Kurdistan, with ex-

ficer, Cristal Group, Kamal

become one of the fastest

cial and cultural city of Teh-

Lumpur, Shanghai and

posés on the emerging film

Fakhoury outlined what the

growing economies in

ran at 17:45 initially every

Guangzhou.

industry.

property will be focusing on.

the world.”

part from Munich at 10:45

May 2015

ttgmena.com

REGIONAL ROUND UP KSA

A FAMILY AFFAIR

STRONG MESSAGE

VARIED AUDIENCE

Looking to bolster its family segment, marketing execu-

itnessing potential in the Asian markets, gen-

tive, InterContinental Al Khobar, Danish Raza shared

eral manager Al Faisaliah Hotel and Hotel Al

the plans put in place to attract this audience.

Khozama Riyadh, Kingdom of Saudi Arabia, Alexander Blair explained to TTG which markets the

“We are enhancing our indoor family activities (including kids’ arena, movies and kids’ gifts) in our hotel to at-

properties will be targeting.

tract families specifically arriving in the Eastern Province

“A large number of Al Faisaliah Hotel guests come

for leisure purposes,” said Raza.

from the Arab countries, the UAE and Qatar. This is

Elaborating on the plans, Raza noted that the property

quite understandable since the Kingdom, and especially

is preparing marketing activities for the school holidays

Riyadh, centres the Gulf region and constitutes the

in the Kingdom in order to attract families arriving to the

largest consumer market amongst the GCC countries.

Eastern Province from the Central Province.

Seeking to enhance the

ATM this year, at the Ac-

A good number of Al Faisaliah Hotel guests also travel from the US and Europe.”

“The other lively period for us will be Ramadan. We

guest experience, Sofitel

cor stand, Al Ramadan

will be attracting the Eastern Province, specifically the

Al Khobar the Corniche

also elucidated on the

Al Khobar audience, with our marketing activities. Activi-

has been renovating its

message that the property

ing business, investment and trade gestures from Asian

ties during Ramadan include the Raffle Draw during daily

rooms, according to the

plans to get across at the

countries including South Korea, China and Japan.

Iftar and SMS campaigns.”

hotel’s assistant market-

exhibition. She said: “Sofi-

ing manager, Samar Al

tel Al Khobar is the newest

Rosewood Hotels & Resorts have agreed that Al Kho-

Ramadan.

and also a luxurious hotel

zama Management Company will assume direct man-

in the city which provides

agement of Rosewood’s assets, Al Faisaliah Hotel and

the rooms on the second

luxury services. The ho-

Hotel Al Khozama. In addition, Al Faisaliah Resort at

and third floors facing

tel’s imposing silhouette

Durrat Arriyadh will also be managed by Al Khozama

the beach,” Al Ramadan

towers above the beach,

when it opens at the end of 2015.

explained.

close to the major malls in

“We added balconies to

Set to participate at

56 May 2015

Al Khobar City.”

He noted that of late the hotels have begun witness-

Meanwhile, Al Khozama Management Company and

As such, Al Khozama will be renovating the rooms, restaurants and meeting spaces of both Al Faisaliah and Al Khozama Hotels.

ttgmena.com

REGIONAL ROUND UP KSA

BUSINESS ORIENTATED

A DRAMATIC REBRAND

Speaking exclusively to TTG about the property’s latest de-

xcited about a key

velopments was director of marketing, Four Seasons Hotel

period of change

Riyadh, Tarek Bekhiet who revealed that the hotel’s male-

in the history of

stand, HC6460. Sorin also remarked that

FOCUSED EXPANSION Mövenpick Hotels & Resorts is to consolidate its position as one of the Middle East’s dominant hospitality firms by

the Saudi hospitality scene

confirming plans to ramp up its regional footprint by more

only Spa & Wellness Centre has undergone a complete refur-

Dur Hospitality, an

is changing. “The market is

than 10 hotels by 2020, focusing on high-growth markets

bishment on all its treatment rooms and now boasts a new

integrated hospitality

maturing, and travellers to

such as Saudi Arabia.

relaxation area.

company (formerly known

and within the Kingdom are

more than 21 million visitors predicted for 2015. This figure is expected to grow to 27.5 million by 2020, driven by the

KSA boasts the lion’s share of the tourism industry, with

He also informed TTG on further developments: “Since we

as SHARACO) that owns,

much more demanding than

are on the constant look out for new opportunities and ways

develops and manages a

they were a few years ago.”

to retain our current portfolio of business guests and attract

broad range of residential

new corporate accounts, we have launched an Executive

properties across the KSA,

is increasing daily in the

with these figures the company is currently in negotiations

Business Package, which offers remarkable value to business

including the Makarim

existing well-known markets

to add five more upscale properties across the kingdom.

travellers.” Bekhiet noted that many business travellers are

brand, president of hotel

in cities such as Riyadh,

looking for elements of authenticity and individualisation in

operations, Dur Hospitality,

Jeddah and Al Khobar with

to discuss development opportunities with potential inves-

the property the are staying in.

Denis Sorin shared with TTG

new quality hotels opening

tors and trade partners.

the company’s highlights.

almost on a weekly basis, as

“This year, we are

He added that competition

Makkah and Madinah as well

Makarem, so that the

as secondary cities. “Makarem, is present in

gets closer to the original

all those markets with a

Arabic one.” He also

dramatic development

explained that this is one of

plan in all cities from

many announcements which

Makkah and Madinah, of

will be unveiled at this year’s

course, to Tabuk, Jubail

ATM, at the company’s

and Qassim.”

May 2015

With this expansion in mind, the company will be at ATM

well as in the Holy Cities of

changing our name to international pronunciation

increasing number of pilgrims visiting the kingdom, and

ttgmena.com

REGIONAL ROUND UP KUWAIT

ENTERING NEW REALMS

PROJECTS TO IMPRESS

Since its opening in 2013, Kuwait’s

UK, which are among our strongest

that the hotel has re-launched one

Jumeirah Messilah Beach Hotel

feeder markets outside of the

of its dining outlets, Salt, which now

& Spa has been on an upward

region,” shared general manager,

offers a whole new concept.

trajectory of success and is now

Jumeirah Messilah Beach Hotel

looking to further its reach by

& Spa, Kuwait, Hakan Petek. He

and Meat Paradise’ within Kuwait’s

enticing new markets.

added: “We are looking at further

idyllic resort, its fresh new menu

expanding our reach and attracting

reflects a modern seafood and

exciting developments

guests from Europe and Asia.”

meat style restaurant where

set for the hotel

“The local market, the KSA, the UAE and Qatar have always been a reliable source of new and repeat guests, as well as the US and the

Striving to fine-tune the property’s products, Petek shared

“Now known as the ‘Seafood

General manager, The Regency Kuwait, Aurelio Giraudo shares with TTG the array of

contemporary cuisine meets classic dishes.”

This year will be an important one for The Regency Kuwait as we embark on two significant developments.

ibar

58 May 2015

The first will be the creation of a shopping mall concept located at the front side of our entrance and connected to our

project is expected to be

convention centre and the

completed by late 2016.

property. This shopping centre

The second development in the pipeline is

is set to be the home to

the expansion of our one

a variety of shopping,

and only, unique Ladies

restaurant outlets as

Lounge, which is a private

well as spa facilities. The

sanctuary for ladies only,

complex itself, will add an

allowing them to relax,

additional 600 dedicated

sunbathe and swim in com-

car parking spaces. This

plete privacy.

STRATEGIC TOUCHES

quipped to entice

chalets are having a soft

business and leisure

renovation to keep their

travellers alike,

look fresh. We have a wed-

Hilton Kuwait Resort is

ding campaign scheduled

readying itself for Arabian

for Q2 and a new pool café

Travel Market 2015.

is open for families in the

With various projects

ttgmena.com

chalets and villas area.”

in the works, the hotel is

She added that Kuwait

working on enhancing its

has witnessed an increase

kids’ facilities.

in Saudi market business,

Speaking to TTG, ex-

and throughout the rest of

ecutive – marketing and

2015, the property will be

public relations, Hilton

concentrating on further

Kuwait Resort, Sara

stimulating Qatari and

AbdulSalam said: “Our

UAE market business.

ibar

REGIONAL ROUND UP LEVANT

STEPPING-UP EFFORTS

TARGETING KEY MARKETS Coral Beirut Al Hamra

country is still the fourth

Hotel sent a team to

biggest regional market for

participate in this year’s

Lebanon and the largest in

Aramco Travel Show in

the GCC,” he commented.

Jeddah, with the aim of

Grauel added: “Coral

showcasing the hotel to an

Beirut Al Hamra offers an

audience that included the

ideal base in the Lebanese

57,000 employees of the

capital for families wishing

Saudi Arabian conglomer-

to escape to the seaside

ate, Saudi Aramco, as well

for the summer. We look

as their families.

forward to introducing

According to general

BUZZING CAPITAL CITY

these facilities.”

manager, Coral Beirut Al

eferring to Beirut as the ‘city that never sleeps', cluster director of sales and marketing, Phoenicia

On a mission to upgrade

told TTG: “We launched

Hamra Hotel, Hartmut

its guest services, Radis-

our One Touch App, a

Grauel, nearly 87 per cent

son Blu Martinez Hotel,

brilliant and new mobile

of staff at the oil giant are

Edholm told TTG that this is the exact image of the city

Beirut recently revealed

app that is very easy,

Saudi Arabian citizens,

that they hope to project.

to TTG that not only

practical and saves the

many of whom prefer to

has it been refurbish-

time spent to book ser-

travel to regional destina-

countries in the world and Beirut is pegged as the ‘city

ing its rooms, it has also

vices in the hotel.”

tions in the summer.

that never sleeps’. We want to bring back this image and

“While the number

show the world that we are and always will be one of the

launched a mobile app.

He also stated that the

Hotel Beirut and Le Vendome Beirut, Peter

“Lebanon is one of the most beautiful and exciting

property will be continu-

of Saudi Arabians visit-

Radisson Blu Martinez

ing with its uplift plans on

ing Lebanon dropped 1.9

He also pointed out that both Phoenicia Hotel Beirut

Hotel, Kosta Kourotsidis

the rooms.

per cent in the first eight

and Lebanon, as a destination, have witnessed a positive

months of 2014, the

boost with a number of buzzing events and activities.

General manager,

STRIVING TO FURTHER PLEASE LOYAL GUESTS

top tourist destinations in the world.”

A WORLD OF INCENTIVES

In a bid to further improve

Amman is in the process

Dead Sea Resort & Spa

the hotel experience for

of renovating its summer

works are also underway

from the site of Petra. “We

both adults and children,

outdoor heated pool to

to heat one of the outdoor

place a lot of emphasis on the

Crowne Plaza Amman

hydro-pool, combining

pools that is part of the

lighting to create the perfect

is currently undergoing a

pools for both adults and

lake to meet the needs

ambiance, accentuating the

series of property-wide

kids.”

and expectations of the in-

already-atmospheric stillness

house guests.

which pervades Little Petra,”

enhancements.

Looking to also bolster

Area director of sales and

its MICE facilities, Madanat

Forecasting a positive

marketing, InterContinental

also stated that the Royal

future, Madanat said: “The

Hotels Group in Jordan,

Tent has been added to the

year 2015 had a challenging

selling points, he noted that

Tarek Madanat revealed

hotel’s banqueting area,

start of the year but the

despite the unpredictability

to TTG: “The hotels are

considered ‘a perfect venue

rest of the year looks

of the situation, the industry

always striving to please

for exhibitions, weddings

promising and we are

continues to work very hard

the guests with ongoing

and other business

anticipating positive growth

to promote the destination’s

enhancements to create

conferences as well as

this year as well. Regional

leisure offerings.

great hotels that guests

workshops’.

tourism is growing year-

love. Crowne Plaza

At Crowne Plaza Jordan

over-year.”

60 May 2015

he said. Honing in on Lebanon’s key

“Some of these would inTargeting the incentives market, managing

clude beach holidays, moun-

director, Nawafir Travel and Tours, Adnan

tainous excursions, hiking

Habbab spoke to TTG about how Lebanon

and biking, and adventurous

and Jordan comprise ideal attributes to serve

activities as well as its world-

this growing segment.

renowned gastronomy. And

“Both Jordan and Lebanon are perfectly

Lebanon is also perfect for

suited for luxurious incentive groups. Here,

all types of families, from the

all requests are welcome and we make sure

discerning GCC markets as

that all demands and desires are possible to

well as the international

satisfy.”

segment,” he said

Habbab further noted that the company

Nawafir Travel and Tours

can provide a variety of options such as

will be exhibiting at the Leba-

private dinners inside Little Petra, known in

non stand at ATM with its

the Middle East as Siq Al-Barid, some 12km

partner SAAD Transport.

ttgmena.com

Overlooking the Mediterranean in all its splendor, Le Royal Hotels & Resorts â&#x20AC;&#x201C; Beirut is just minutes away from the cityâ&#x20AC;&#x2122;s modern airport, bustling downtown area, famed Jeita Grotto, Casino Du Liban, old souks of Byblos, majestic ski resorts and upscale shopping districts. Its spacious rooms, Wi-Fi connection, meeting facilities and personalized service will delight every guest. GASTRONOMY From Italian, Mexican and seafood specialties at Le Jardin, to continental cuisine at the Titanic Piano Bar, there is a variety of flavors to tease the palate. For an unforgettable voyage into Lebanese hospitality and late-night entertainment, Diwan Shahrayar presents and ideal Arabian setting, offering sumptuous meza choices and grilled meats. For a good laugh, the Ikebana hosts a Lebanese comedy show with one of the greatest comedy groups in the country. LEISURE Along with the WaterGate Aqua Park, Le Royal also boasts an award-winning Spa renowned for its exclusive health treatments, a slimming center, Turkish bath, Jacuzzi, sauna, steam room, state-of-the-art gym, and aerobics studio. There are indoor and outdoor swimming pools, as well as tennis and squash courts for the ultimate in leisure activities.

Le Royal Hotels and Resorts - Beirut Dbayeh, P.O.Box 70 1010, Beirut Lebanon Tel +961 4 555 555 Fax +961 4 555 100

www.leroyal.com

REGIONAL ROUND UP NORTH AFRICA

VIBRANT AUTHENTICITY Ready to impress visitors

levels and keeping guests

with its typical Moroccan

engaged.

HERITAGE UNCOVERED

FURTHERING LUXURY TOURISM Minor Hotel Group has

northern Morocco. The hotel will be part of

ith a focus on cultural travel, director, Corin-

announced a partner-

thian Travel, Hugh Fraser highlighted to TTG

ship with Qatari Diar

the extensive Al Houara

some of the fascinating sites available for trav-

Real Estate Investment

project which Qatari Diar is

Company to develop two

developing in Tangier along

vibe, sales and market-

“We work continually

ing director, La Sultana

on enhancing La Sultana

Marrakech, Lucie Viallet

Marrakech and La Sultana

Girodet told TTG that La

Oualidia, performing signifi-

“The cultural sites that can be seen at the moment are

new Anantara resorts in

2.5km of beach front over-

Sultana Marrakech and La

cant refurbishments to both

pretty much all included in the Carthage & Roman Africa

North Africa, scheduled

looking the Atlantic Ocean

Sultana Oualidia are main-

properties during the an-

Tour. We can’t currently visit the Roman ruins at Sbeitla,

to open in 2017.

and will also include a sig-

taining healthy booking

nual closing each year.”

so instead we offer the ruins at Makhtar. While not visited

Anantara Tozeur

nature 18-hole golf course

Girodet also noted

on this tour, you can also explore the north coast (Bizerte,

Resort is a new luxury

with golf club and residen-

Tabarka) and drive up to the hill station of Ain Draham.”

escape being developed

tial homes for sale.

that an authentic Moroccan cookery class on the

ellers to Tunisia.

He added: “The religious could be attracted by a visit to

by Qatari Diar in the

The property is to offer

rooftop of La Sultana Mar-

ancient Kairouan – said by the Tunisians to be the fourth

southwest of Tunisia, in

230 keys, a selection of res-

rakech has been introduced.

most holy site in the Islamic world. The Mosque of the

the city of Tozeur. This

taurants and bars, a large

“The cookery classes are

Barber there holds a relic that is said to be a hair from the

new-build Anantara will

Anantara Spa, a wellness

for eight people in total and

beard of the prophet.”

offer 93 guest rooms

centre, a fitness centre, and kids’ and teens’ clubs.

take place every morning

According to Fraser, the destination caters to a range

and villas, including pool

with one of La Sultana’s

of tastes with several golf courses as well as the oppor-

villas, a choice of restau-

expert chefs. They are

tunity for spa enthusiasts to buy Thalasso Therapy treat-

rants and bars, meeting

extremely popular with

ments. Furthermore, on Djerba Island to the south, there

and business facilities, in

private groups and families

is a variety of picturesque beaches, in addition to family

addition to much more

who want to learn more

entertainment in the form of Djerba Explore Park. And

for its guests.

about traditional Moroccan

those looking for a bit more action can engage in sports

cuisine,” she further com-

fishing on the Mediterranean.

ment is Anantara Al

mented to TTG.

62 May 2015

Also under developHouara Tangier Resort in

ttgmena.com

Anantara Tozeur Resort is a new luxury escape.

REGIONAL ROUND UP OMAN & PALESTINE

LOFTIER ENHANCEMENTS

OPTIMISTIC FORECAST resent at ATM this year, Radisson Blu Muscat shared with TTG its latest news and developments, starting with the completion of the refurbishment of the property’s meetings and events facilities. Director of sales and marketing, Radisson Blu Muscat, Kareem Al Barkachi also revealed that the

INVESTING IN SUCCESS

Alila Hotels and Resorts has

according to its regional vice

property has launched its outside

announced its plans to open its

president – Middle East and India,

catering service, targeting the

Sales director, Jacir

riod the property is offering

second luxury resort develop-

Alila Hotels & Resorts,

local market, a move that has

Palace Hotel, Palestine,

various room promotions, in

ment in Oman in Mirbat, east of

Julian Ayers.

been positively received by

Amer Jaber updated TTG on

addition to new spa

clientele.

the hotel’s various develop-

packages.

Salalah.

“We will be launching Loft

Slated to launch in the sec-

Suites this year, adding a further

ond half of 2017, Alila Salalah is

choice of accommodation for our

added: “In our continuous efforts

reopened Al Aresheh Tent, an

for 2015 is to stay close

envisioned as a unique ecologi-

guests,” he commented to TTG.

as a company to provide the

outdoor restaurant, as well as

to the budget and target

On a technology note, he

ments, such as the recently

He shared that the focus

cally sensitive luxury destination

Ayers also highlighted that

easiest and most efficient service

a new, upcoming restaurant

the property towards the

resort, comprising 100 suites, 25

during the summer, the hotel

to our guests, we have launched

concept, Hareer.

maximum possible number of

villas, fine dining restaurants and

experiences a surge in bookings

our One Touch app, using

from the GCC market, in particu-

advanced technology to provide

cial marketing campaign,”

have been some cancella-

lar from Omani nationals and vis-

traditional hotel services.”

Jaber further revealed, add-

tions because of the devalua-

ing that for the coming pe-

tion of the Russian currency.

a Spa Alila wellness centre. Meanwhile, Alila Jabal Akhdar is soon to unveil its Loft Suites,

itors from the UAE and Kuwait.

May 2015

ttgmena.com

“We are working on a spe-

countries, noting that there

REGIONAL ROUND UP QATAR

EYEING ALL SOURCES

FRUITFUL ENDEAVOURS

INTRODUCING INNOVATION

Speaking to TTG, cluster director of sales and

ith the stimulation of tourism a top priority for

Entering an era of devel-

marketing, Sharq Village & Spa and The

Qatar Tourism Authority (QTA), chief mar-

opment, Doha Marriott

Ritz-Carlton, Doha, Zee Bassila underlines the

keting and promotions officer, QTA, Rashed

Hotel has recently en-

at this year’s ATM, with

AlQurese expressed his confidence in the destination’s

hanced its offering with

sales executive, Doha

tourism sector to TTG.

a new executive chef,

Marriott Hotel, Monika

Oliver Weber, and a new

Mizerska attending the

focus for both properties in 2015

“Visitor arrivals increased by 8.2 per cent to 2.83 mil-

eration X and Y. Due to have a presence

Our 2015 focus is to

as both a business and

lion in 2014 and we fully expect the rapid growth of Qa-

Lobby Café, delighting

show, director of sales

provide an outstanding

cultural destination in the

tar’s tourism industry to continue strongly,” he stated.

its clientele with freshly

and marketing, Doha

service culture for Sharq

Middle East.

baked pastries by pastry

Marriott Hotel, Marwan

chef, Erhan Demir.

Haddad outlined the

Village & Spa and The Ritz-Carlton, Doha.

AlQurese further elucidated that the QTA is working to diversify source markets and visitor profiles. “Traditionally our largest markets have been visitors

During the Holy Month

property’s message. “We are the closest

from the GCC and international business travellers, and

of Ramadan, the property

ties focus on both domes-

these continue to be important mainstays of our tourism.

is due to renovate its

hotel to Hamad Interna-

tic and international mar-

However, our efforts to promote upmarket leisure travel

Pearl Lounge Night Club

tional Airport – just an

kets. We will be honing

and to broaden the international spread of source mar-

in a bid to better cater to

eight-minute drive away.

in on local, regional and

kets are bearing fruit, and this will continue in line with the

its target audience – gen-

Our hotel is the perfect

international exposure

QTA’s growing international office network and increased

option for those who are

business associations and

promotional activity overseas.”

travelling on business trips.”

Our marketing activi-

social associations, travel

In 2014, QTA increased the number of overseas offices

industry events, press

from two – in the UK and France – to five, with new repre-

and familiarisation groups

sentation based in Germany covering German-speaking

and trade shows.

Europe, Saudi Arabia to cover the GCC and Singapore to

At ATM we will be conveying the fact that Doha is fast establishing itself

cover Southeast Asia. “In the current year we plan to open two more offices, in Italy and the US,” AlQurese told TTG.

64 May 2015

ttgmena.com

REGIONAL ROUND UP QATAR

PORTFOLIO OF WONDERS

KEY MARKET PLAYER

DEBUT APPEARANCE

t the ready to conduct business and strengthen Enhancing its events and meeting space, The St. Regis

ties at this year’s Arabian Travel Market, Wyndham

Doha has announced that it will be integrating the Al

Grand Regency Doha has reported a rapid increase

Gassar Ballroom, a property previously managed by the Alfardan Group which stands next door to the hotel, into its offering. Following this development, the property’s portfolio will be upgraded with a second ballroom spanning 1,300m², six

in occupancy levels. “We have grown to become a key player in the market,” explained cluster director of sales and marketing, Wyndham Grand Regency Doha and Ramada Encore Doha, Tarek Shehata.

further meeting rooms and two reception spaces ideal for weddings as well as social and corporate events. The property also recently marked the opening of its 11th outlet, The Rooftop – an urban terrace and lounge which emanates New York, Beirut and London chic.

We witnessed increased numbers of GCC leisure visitors during school breaks and holidays. He explained that in 2014 the property welcomed robust demand from several market segments. “We witnessed increased numbers of GCC leisure visitors during school breaks and holidays,” he shared. Shehata added: “During ATM Dubai we will welcome visi-

Having recently opened

vide us with a platform

its doors to the public in

to promote the whole Ba-

Qatar, Banana Island

nana Island Resort Doha

Resort Doha by Anan-

by Anantara. We will be

tara will be attending

present on the ground to

ATM 2015 for the first

offer a detailed overview

time and will be present

on the property and its

at stand ME1510.

unique offerings, from

A spokesperson for Ba-

our exotic dining options

nana Island Resort Doha

to access to sea sports

by Anantara declared:

and ground activities.”

“We believe that at ATM

The property will also

tors and industry partners at two locations: Qatar Tourism

our presence is going to

be showcasing its over

Authority (QTA), stand ME1510 and Wyndham Hotel Group

help build and sustain re-

water villas and its dedi-

(WHG), stand HC6600.”

lationships, and will pro-

cated wellness centre.

May 2015

ttgmena.com

REGIONAL ROUND UP TURKEY

A PRECISE FOCUS

SPREADING THE WORD

aving opened a new office in Turkey this year, with others planned both regionally

Director, DMC services, Dekon DMC (offering a

and abroad, Istanbul brand manager, Plaza

comprehensive set of services spanning MICE in

Tour – Event & Incentive Management, Nurhan

Turkey), Muge Altug exclusively shared with TTG the

Özen explained to TTG the company’s vision for

company’s main markets, while also outlining its co-

the remainder of 2015.

operation with tourism entities in Turkey.

“In 2014, our key marketing areas were the Middle East and India. In 2015 we will focus on the Japanese and Chinese markets. Our main focuses are health and thermal, business, historical and cultural tourism.” Also sharing the Ministry of Culture and Tour-

THE IDEAL CITY ESCAPE Throughout the remainder of 2015,

and others.”

“Our main market has been the UK for many years as well as France and the US.” When questioned about the Turkish Ministry of Culture and Tourism’s focus for the remainder of 2015 and how the company is collaborating with this particular entity, Altug noted: “As you may know, there’s the Istanbul Convention and Visitors Bureau

ism’s vision, Özen declared: “The year 2015 will be

Shangri-La Bosphorus, Istanbul

the year of health tourism in Turkey. The Ministry

is anticipating an increase in the

try, she added: “Turkey is a very

(ICVB) contributing and initiating a lot for Turkish

of Health is about to complete the construction of

number of guests visiting from

diverse and mesmerising country.

tourism. We are working in harmony [with Turkey’s

a hospital with 32,000 beds. Based on the Ministry

international markets.

Just in Istanbul a visitor may

Ministry of Culture and Tourism], participating in the

Outlining the USPs of the coun-

have a very memorable experi-

important fairs and exhibitions together. There are a

who came to Turkey for treatment at public and

Shangri-La Bosphorus, Istanbul, Fi-

ence walking through history and

number of familiarisation trips organised for differ-

private hospitals was around 300,000. These are

gen Caglar told TTG: “Throughout

the empires. Turkey in general is

ent countries and segments as well.”

very positive developments for our tourism.

2014, our key feeder markets were

suitable for all sorts of travellers;

the Middle East, Europe and the US

those who love history and culture,

providing country in areas such as hair transplan-

in the leading position, which will

as well as those who love the sun,

tation, plastic surgery and other surgical opera-

continue in 2015. We are expect-

sea and sand holiday concept, and

tions. In addition to this, thermal spas tourism will

ing increases from other countries

those who love shopping, enter-

also increase this year,” Özen concluded.

such as the CIS, South America

tainment and cuisine.”

of Health’s data, the number of foreign visitors

“Turkey is known as a cheap and quality service

Director of sales and marketing,

UPGRADING A MASTERPIECE

ICVB initiates a lot for Turkish tourism.

BOOSTING ITS COUNTRY PRESENCE Adding to this, Zanardi to 440 guests.

shared that the high-end

Mövenpick Hotels & Resorts

property’s signature res-

recently celebrated the opening

taurant, Atelier Real Food,

of Mövenpick Hotel Istanbul

was general manager, Mövenpick

has recently undergone a

Golden Horn.

Hotel Istanbul Golden Horn,

renovation and entire concept change. “At Atelier Real Food, the open kitchen entices with its handmade French Ro-

The property, the chain’s fourth in

Remarking on the property

Neyran Tan: “Mövenpick Hotel

Turkey and second in Istanbul, houses

Istanbul Golden Horn offers

136 keys and is situated in the heart

an ideal range of facilities, a

of the city.

unique historical perspective,

All hotel rooms, including the

a comfortable contemporary

tisserie and all dishes use

hotel’s seven suites, grant panoramic

ambience and a great location –

fresh local seasonal ingre-

views of the city or the historic

it’s the perfect package for any

dients,” he enthused.

waterfront, 40-inch flat-screen TVs

visit to Istanbul.”

Zanardi added that

with satellite, WiFi connectivity,

Other hotel facilities include

among other projects, the

workstations, laptop-friendly safes

a selection of F&B outlets, the

hotel’s spa was recently

as well as tea and coffee-making

Serenity Wellness Centre with a

renovated and now houses

facilities. Premium rooms house

state-of-the-art fitness centre,

The Ritz-Carlton, Istanbul

Lounge & Grill, the stylish

a Couple's Hammam Suite,

private balconies, while the Golden

Turkish Hammam, saunas, a

has recently undergone

makeover of the open-air

while suite guest rooms

Horn suite offers a Jacuzzi on one of

steam room, relaxation zone and

various enhancements in

spa and the transformation

with private terraces also

its two balconies.

massage rooms.

a bid to further push the

of the Club Lounge into

underwent major refurbish-

property’s positioning in

one of the most exclusive

ment works and now boast

visitors, the property’s portfolio

Istanbul’s burgeoning hos-

comfort zones in the hotel.

modernised interiors.

boasts six meeting rooms and

pitality scene. Speaking to TTG, general

Our Club Lounge guests

“The private outdoor ter-

are also very welcome to

race spaces were upgraded

manager, The Ritz-Carlton,

use our two convertible

and offer a Jacuzzi, dining

Istanbul, Max Zanardi com-

Ritz-Carlton cars which we

area and fire place, all em-

mented: “We have driven

introduced recently. They

phasised by stunning views

major refurbishment pro-

are perfect for exploring

of the city of Istanbul and

jects including the creation

the city or for getting to

the Bosphorus,” he further

of the fashionable Bleu

business meetings.”

commented.

66 May 2015

As for facilities for corporate

the divisible 380m² Golden Horn Ballroom that can accommodate up

ttgmena.com

REGIONAL ROUND UP UAE

YEAR OF ACHIEVEMENTS Gearing up for a fruitful ATM, general manager, Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi, Thomas Guss speaks to TTG about the complex’s new signature restaurant p&c by Sergi Arola, as well as the opening of the Horizon Club

UNIQUE LUXURY EXPERIENCES

for guests to enjoy bespoke

nounce the collaboration

holiday and business travel

with Sergi, offering com-

planning, as well a number

plex yet flavourful dishes

of amenities and services

Revealing the property’s

that Jumeirah at Etihad