March 2016 by TTG MENA

T H E B U S I N E S S O F S E L L I N G T R AV E L

MARCH 2016

Update TURKEY

Focus On EGYPT

A united front keeps up momentum

On Location Switzerland

ISSUE 292

Tourism players stay strong

Spotlight HONG KONG

Its wellness and medical sector abound

KALEIDOSCOPIC VISION Taking pride in its structured tourism approach, Abu Dhabi is shining a light on new leisure feeder markets

Rolling with the times

ibar

CONTENTS

PROMISING TIMES AHEAD

> YOUR GUIDE 06

NEWS

t’s that time of year again: a rush of major

13 14

INTERVIEW

shows both regional and international and now it’s ITB Berlin’s turn. For all of you present at the show we wish you a fruitful and educational

DESTINATION ABU DHABI

time in Berlin. We here at TTG MENA have already started

heading full speed ahead into the exhibition season,

UPDATE TURKEY

preparing for some major issues to come. So if you have any news that you’d like to share with our

20 24

ON LOCATION SWITZERLAND

readers please don’t hesitate to send it through to me at editor@ttgmena.com. Meanwhile, we bring you a fascinating mix of

SPOTLIGHT HONG KONG

regional and non-regional features as well as an insightful look into current trends regarding

26 30

A LETTER FROM...

technology in Analysis Travel Tech. Destination Abu

FOCUS ON EGYPT

Dhabi reports on how the emirate has been steadily growing to new heights, while Update Turkey hones

ANALYSIS TRAVEL TECH

in on the highlights of select cities. On Location Switzerland delves into the tried and tested wellness

segment of the destination. Referred to as Asia’s

PEOPLE ON THE MOVE

World City, Spotlight Hong Kong sheds lights on how the city is exploring new markets. Lastly, Focus

SOCIAL HUB

On Egypt, looks at how a unique tourist destination continues to reassure prospective visitors.

March 2016

ttgmena.com

Natalie Hami TTG MENA Editor

NEWS

City Seasons Muscat hotel has recently completed the recertification for ISO 22000 for a second consecutive year and is reportedly the only hotel in the

capital to achieve such prestigious recognition, which was awarded by Bureau Veritas in Oman. The aim of Food Safety System Implementation, undertaken by the Food Safety Team, which is chosen by hotel employees at City Seasons Muscat, is to introduce a robust and effective culture including processing and handling as well as storage and serving of food in all service areas.

Tokyo luxury

Exhibition Calendar

2016

he Luxury Collection Hotels & Resorts is

March 9-13 ITB Berlin, Berlin, Germany www.itb-berlin.de/en/ •

gearing up for a grand debut in July 2016 with its first hotel opening in

March 14-15 WTM Connect Ski, Ötztal, Austria www.istm.co.uk/

Tokyo, Japan. Owned by Prince Hotels, The Prince Gallery Tokyo Kioicho, a Luxury

offices and commercial

Collection Hotel will

facilities, and will include a

An active offer

be Luxury Collection’s

lobby on the top floor.

joining the Suiran in

will house 250 spacious

Qatar Tourism Authority (QTA) has offered Qatar’s residents and visitors

Kyoto.

guest rooms, including

health packages with 47 members of the hospitality industry as the country

second property in Japan,

The Prince Gallery

The new luxury hotel

11 suites. Facilities will

Tokyo Kioicho will form

include more than

The initiative, which came as a result of discussions between QTA and all of the

part of Tokyo Garden

272m2 of state-of-the-art

country’s four- and five-star hotels, involved providing residents with free access

Terrace, a mixed-use

function and meeting

to gyms, generous offers on gym membership, healthy brunch buffets, free gym

development which will

space; a large indoor

classes and special room packages including bed and healthy breakfast.

comprise of retail, offices

pool; fitness centre; spa;

and residences. The hotel

business centre and

residents to check a detailed listing of the hotel deals which it has made available

will be located on the 30th

club lounge; and four

on its website. Prior reservations are required for all offers from hotels – those

to 36th floors of the tower,

distinctive restaurants

interested should contact the hotel directly to make a reservation.

which also features

and bars.

celebrated National Sport Day.

As the various participating hotels provided different offers, QTA advises

6 March 2016

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March 22 Conde Nast Traveller Luxury Travel Fair, Moscow, Russia www.cntfair.com • March 23 MITT 2016, Moscow, Russia www.mitt.ru/en-GB • March 29-31 WTM Latin America, São Paulo,Brazil www.wtmlatinamerica.com April 6 - 8 WTM Africa 2016, Cape Town, South Africa www.wtmafrica.com • •

TTG MENA will be available at these shows

NEWS

HOTEL CHECK

Prime ADDITION Museum, the new Doha Metro station,

RADISSON BLU PLAZA HOTEL MYSORE, INDIA

the delicious buffet on offer, while the resident band played classic soft-rock tunes creating a relaxed vibe for the guests.

By Panayiotis Markides

As part of my stay in Mysore I had the opportunity to

government and

experience the city’s multitude

commercial offices,

of attractions. And the perfect

and will offer easy

way to wind down after a

access to Doha’s

long and busy day was in the

Hamad international

incredible comfort of my bed

Airport.

but not before I enjoyed the

It will feature 192

relaxing rain shower.

rooms, a signature

As a leisure destination for

restaurant, lobby

nearby Bangalore, the hotel

ith further

lounge, business

is ideal for a range of guests.

expansion into

centre, fitness

Mehfil meeting room can cater

Qatar, Meliá

centre with spa, a

to 1,200 people, although the

Hotels International

rooftop terrace with

hotel offers an assortment of

has announced a new

a pool deck area and

Adjacent to the Mall of Mysore and the

most spacious rooms I have stayed

meeting rooms for travellers

hotel in Doha with the

a club F&B concept

Mysore Race Course, the Radisson Blu

in, boasting floor-to-ceiling windows

in Mysore on business, while

property to be operated

on the 13th floor.

Plaza Hotel Mysore welcomes guests

with an incredible view of the iconic

an outdoor swimming pool, a

into its elegant accommodation from the

Chamundi Hill, while additional floor-to-

fitness centre and access to

moment they set foot in the lobby.

ceiling windows in the walk-in bathroom

Mysore Golf Club and Turf Club

also offered a remarkable vista.

Horse Racing are fine additions

under the Innside by Meliá brand. Expected to open in

This will be the third hotel for the company in Qatar,

My stay began on a positive note as I

2017, the Innside Doha

together with Meliá

was upgraded to a business class room

will be located in a

Doha, which opened

upon check-in. The room was among the

prime area adjacent to

in 2015, and the

the new Qatar National

upcoming ME Doha.

I started off my stay by trying out the lobby restaurant, Spring, sampling

for guests who are simply looking to unwind.

TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

ibar

8 March 2016

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NEWS

Traditional Omani welcome

Going the Responsible extra mile existence Budget Rent a Car has boosted its presence at UAE airports with the launch of a new outlet at Ras Al Khaimah International Airport. With this addition, Budget will have a presence at four international airports in the UAE: Dubai, Abu Dhabi, Sharjah and Ras Al Khaimah. Group general manager, Budget Rent

eveloped by a joint venture between Omran Hotels & Resorts

a Car UAE, Salim Damji said: “Budget

and Musstir, Dhofar’s newest edition to the luxury scene Anantara

is keen to tap its expertise of servicing

Salalah – Al Baleed Resort is set to open this summer.

airport customers. This category of customer expects quick service and

Looking to educate peo-

clean and fair food’ for

managed by Anantara Hotels, Resorts and Spas and will feature 136 guest

easy vehicle availability. Budget goes

ple of all ages about the

consumers and produc-

rooms and studios as well as one-, two- and three bedroom pool villas – the

the extra mile to reserve cars as per

upkeep of a living garden,

ers thanks to high quality,

first of their kind in Salalah and Oman.

customers’ requirements."

the TIME Urban Garden

natural and fairly priced

project, located at TIME

goods for all.

The resort, located between a natural lagoon and the beach, will be

Guests can immerse themselves in a relaxing experience at the Anantara

Damji explained that Budget’s

Spa which will include a hammam and will offer a range of Anantara’s

expansion strategy is focused on

Oak Hotel & Suites is de-

signature spa treatments. Guests can also enjoy a wide variety of activities

having a strong presence in all

signed to do just that in a

grows organic, heirloom

from water sports to tennis, and the dedicated children’s and teens’ club will

emirates. Budget has 22 locations in

busy city environment.

vegetables, and fruit

feature an outdoor splash area and the latest game console equipment as

the UAE, which includes physical and

The concept is built

from seed or stem propa-

well as a host of creative activities.

virtual offices at airports, hotels and

around the principles of

gation, without the use of

major business hubs.

the slow food movement,

chemicals and industrially

which champions ‘good,

produced pesticides.

Culinary experiences range from a Middle Eastern beach bar to a signature Asian restaurant, showcasing cuisine from along the Mekong River.

10 March 2016

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The Urban Garden

NEWS

Winning bid

Hong Kong and Beyond

Global conservation

Air Astana has signed a codeshare agreement with Hong Kong Airlines, making it the Kazakh carrier’s seventh codeshare partner. Air Astana customers now have the opportunity to book tickets of both airlines to reach Hong Kong Airlines’ destinations in China, Indonesia, Japan, Taiwan and Vietnam. Hong Kong SAR passport holders are able to travel visa fee to Kazakhstan, as are Kazakh citizens visiting TAV Construction was

preferred bidder and to

recently awarded a $1.1

add Bahrain Airport to our

billion tender for the

portfolio, which includes

construction of Bahrain

ongoing projects in the

International Airport’s

UAE, Oman and the KSA.” This newly awarded

Hong Kong.

Aqaba glory

Marking a milestone, Dusit

three dining outlets;

International has officially

meetings and events

Due to represent the second Hyatt property in Jordan,

inaugurated its very first

facilities such as banquet

contract covers the

Hyatt Hotels Corporation has announced that a

hotel in China: Dusit Thani

and meeting rooms, a

construction of a terminal

Hyatt affiliate has inked an agreement with Ayla Oasis

Dongtai, Jiangsu.

650m2 pillarless ballroom

be completed in 51 months.

building which is to have

Development Company (AODC) for a 286-room Hyatt

TAV Construction will begin

a capacity of 14 million

Regency hotel in Aqaba, Jordan.

the project this March with

passengers as well as the

its partner, Arabtec.

construction of a main

to open in the Ayla development — a master-planned,

service building, air and

multiphase development on the northern shores of Aqaba.

to 160 guest rooms and

TAV, Sani Sener enthused

land side infrastructure

The development is slated to be operational in 2018.

suites as well as a host

opening, the hotel has

on the news: “We are proud

works, and a multi-storey

of business and leisure

launched its limited-time

to be announced as the

car park.

facilities. These include

Grand Opening package.

brand new terminal building and affiliated works. The project is planned to

Group president and CEO,

Hyatt Regency Aqaba Ayla will be the very first hotel

The hotel will feature five F&B outlets, a pool, a 570m2 ballroom, among other leisure facilities.

12 March 2016

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The property, which

and 920m2 of natural

represents the first

landscaping; free WiFi

internationally branded

throughout the hotel; and

hotel in the city, is home

much more. In celebration of the

INTERVIEW sustainable tourism and gives people a share of the benefits. In many countries they invest in this heritage, thus it is very important to recognise the role of local communities; and the benefits should be shared on the ground with local communities. They play a major role in heritage protection and they can make the visitor experience even more valuable.

TTG: In times of crisis, what is being done to protect heritage? How are you equipping people on the ground to protect their heritage?

UNESCO is running a major EU funded project out of Beirut, Lebanon for Syria to better document information on heritage there for the recovery and rehabilitation stages. We are also carrying out training courses with Syrians on how to better protect heritage. At the same time, we work with Interpol and customs officers regarding the illicit trafficking of cultural property out of these countries, as we have increasing illegal movements of this heritage. The work of UNESCO and the people on the ground is very important; the work is ongoing and very challenging, for example one of the archaeologists at Palmyra has been killed and heritage experts are in a difficult situation and

PROTECTING A LEGACY Director of Heritage Division and director of the World Heritage Centre, UNESCO, Mechtild Rössler speaks to Natalie Hami about the protection of cultural heritage and how the centre raises awareness among the world’s youth

often threatened. In Iraq, we have an office and also work in Erbil, but we have very few people. This is why the Director-General, UNESCO, Irina Bokova has made the global call #unite4heritage, as it is everyone’s heritage and especially the young people’s that is being destroyed. Our call also goes out to the art markets, for example to Christies and Sotheby’s where potentially illicitly trafficked objects may appear.

TTG: What role does education play in terms of protection of cultural heritage? What programmes does UNESCO World Heritage Centre have in place to ensure that future generations are educated on the significance of heritage?

We have had World Heritage education programmes for the last 20 years. We also work with the Associated Schools network to make them aware, and in addition to that we have the World Heritage Youth Forum every year in conjunction with the World Heritage Committee meeting. As part of this the students come and tell the experts and representatives of States what they think needs to be done. Young people are very passionate about the

Now we have a solid policy in place. We are working with the UNWTO

heritage of the world. We also have a volunteer programme where they can do

TTG: Can you explain how the protection of cultural herit-

as well as universities in heritage

cleaning and restoration work on the ground, and in this way they

age sites ties in with developing sustainable tourism on a global level that teaches tourists and locals alike to respect and protect heritage?

protection and tourism. We also have a

are learning by doing.

The Convention concerning the Protection of the World Cultural and Natural Heritage itself (adopted in 1972) deals with the

global network for its implementation.

TTG: How are you working with other bodies or stakeholders to achieve this?

protection of sites of outstanding universal value and focuses on a shared commitment of this legacy for future generations.

TTG: Does UNESCO World Heritage Centre have anything new coming up aimed at fulfilling its mission? Our key focus is the Middle East; we want to concentrate our

We work with many stakeholders

activities on obtaining funding to preserve the rich heritage in the

including the tourism industry,

region. There is a threat to World Heritage sites in other regions

everyone wants to visit places such as Machu Picchu or Victoria

tour operators as well as attending

too such as Afghanistan or Mali. In line with the Global Strategy

Falls, and through the implementation of the Convention we

international fairs such as ITB Berlin.

for a balanced and representative World Heritage List we also

focus on sustainable tourism. We protect sites all over the world

We have a UNESCO stand there in

want to get the World Heritage List more balanced, for example

as a shared heritage of humankind.

order to make these stakeholders

with new sites to be identified from sub-Saharan Africa and

aware of the Convention and its

the Caribbean.

Tourists really want to see these special places; in fact

With the growth of tourism since the 1970s there have been concerns about how to better protect these sites. There have

beneficial provisions in addition to

been increasingly plans made also to diversify heritage tourism,

promoting responsible tourism.

and the Sustainable Tourism Programme has been adopted by the World Heritage Committee.

The protection of heritage goes hand in hand with developing March 2016

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We have a severe problem with funding, and we are trying to identify new sources, get private donors on board as well as funding from wealthy countries that truly believe in the importance of World Heritage.

DESTINATION ABU DHABI

KALEIDOSCOPIC VISION

Taking the slow and steady approach to development, Abu Dhabi is now preparing to unveil the urban concept it has been planning for so long. Emily Millett writes

bu Dhabi has long been the strong yet

and Fairmont all opening this year, plus

way for more ships with liners such as MSC Cruises and Celeb-

silent neighbour to Dubai’s extroverted

the hotly anticipated unveiling of the

rity Cruises announcing plans to make the new terminal their

extravagance. However, today as the

Louvre Abu Dhabi, we’re expecting similar

homeport.

destination continues to welcome grow-

growth levels in 2016,” said UK and Ireland

MSC Cruises’ MSC Musica is now offering week-long cruises

ing numbers of tourists to it shores each year, the

country manager, TCA Abu Dhabi, Nabeel

from Abu Dhabi across the Arabian Gulf to Sharjah, Oman and

Emirati capital is gaining ground as a leading player

Al Zarouni.

Dubai, while Celebrity Cruises’ Celebrity Constellation is set

in the regional tourism pack. Year-end statistics from Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) bear witness

to be in the emirate from November 2016 until mid-January 2017 and Royal Caribbean International is including stops at

Taking to the Sea

Abu Dhabi for the current spring season.

to this steady rise to fame, with an 18 per cent in-

Further catapulting Abu Dhabi to a prime position as one of

crease in hotel guests in the emirate compared to

Cruise tourism is proving to be something

the leading emerging winter sun cruising destinations, new fa-

2014. According to the report, with a hotel

of a buzz word in the tourism sector in

cilities are also under construction at Sir Bani Yas Island, with

occupancy rate of 75.4 per cent for the year, some

Abu Dhabi recently, with the opening of a

cruising heavy weights such as Seabourn and Noble Caledonia

4,105,846 guests stayed for 12,243,096 nights at

new state-of-the-art terminal in December

already calling at the island, making Abu Dhabi a double-stop-

hotels across Abu Dhabi last year.

last year, and a number of big names in

over destination in the Gulf.

Evidence from the collected data shows that the most significant feeder markets for the industry in 2015 included the UK and Ireland, China, South Africa, India as well as the GCC, Egypt and Jordan. “With cruise ships home porting in the new cruise

the industry announcing plans to add the emirate to their schedules for 2016.

From business to leisure

Located in Zayed Port, the new Abu Dhabi Cruise Terminal has introduced a range of modern facilities, raising the bar

With the strengthened cruising niche serving to further solidify

terminal encouraging pre- and post-cruise stays,

for cruise tourism in the destination. The

Abu Dhabi’s status as a serious contender on the leisure tour-

landmark hotels from Four Seasons, Grand Hyatt

increased infrastructure has also made

ism industry, tourism professionals around the destination

14 March 2016

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DESTINATION ABU DHABI are noticing a shift from the

counterparts, as the group’s chief research and

has been adapting its services

traditional business travellers,

development officer, Martin Persson explained to

and offerings, in accordance

towards a more varied and diver-

TTG: “Responding to the in-depth market survey

to the global propensity for all

sified pool of feeder groups.

of the lack of quality corporate serviced apart-

things digital, general manager,

ments in Abu Dhabi, Jannah Burj Al Sarab now

Khalidiya Palace Rayhaan by

offers short- and long-term stays for guests.”

Rotana, Eleni Tsolakou believes

“Abu Dhabi hotel guest numbers are on the rise with what traditionally was seen as a destination for business travellers, which then started to increase the numbers of leisure and corporate tourists,” operations manager, Premier Inn Hotels, Roudi Soubra told TTG. “The

The demand is driven by business travellers mainly, but also leisure travellers.

demand is driven by business travellers mainly, but also leisure

Sheikh Khalifa Mosque in Al Ain will also attract

travellers, sport teams, music

more visitors.”

its only going to continue in

technology trends

2016, saying: “The trend that is emerging and that we should definitely follow is: service via

And while Abu Dhabi is opening its tourism gates

smartphones; and Millennials

to new audiences, across the industry the one

which are helping the industry

key factor that is driving all travel trends at the

adopt technological innovations.

moment is the exponential use of technology

More and more hotels will let the

amongst both consumers and industry insiders.

guest use their phone to select

“The travel trend that is increasingly making

a room, book their stay, check-in

an impact on the tourism industry as a whole is

and more. Online marketing, cer-

Al Ain Resort is aiming to improve on its offer-

the rising influence of digital media in customer

tainly is not a new concept, but it

ing with new F&B concepts in 2016, while Tilal

behaviour and purchases,” commented Mow.

is growing immensely each and

and events which are helping to

Liwa Hotel is using this year to improve its F&B

“Consumers from around the world are turning

every year.”

attract these diversified crowds,

offering as well as enhance its leisure activities.

to online platforms to research destinations, ho-

Soubra continued: “The Formula

According to general manager, Tilal Liwa Hotel,

tels, restaurants, ahead of visiting and interacting

The visionary urban growth of

1 Race and other sports events

Khaled Sharabassy, the property will introduce

directly with brands.”

Abu Dhabi’s tourism sector is

have put Abu Dhabi on the map

quad bikes, horseback riding off-site and a

for sports and leisure visitors.

camel ranch visit. Within the leisure sector itself

Dhabi is now using targeted digital campaigns to

feeder markets interested in

Yas Waterworld is an attraction

new trends are emerging, such as a propen-

reach out to audiences from key source markets

visiting the emirate that was

for visitors from neighbouring

sity for family travel as general manager, Yas

and build brand recognition outside of the UAE.

once reserved for corporate

emirates and internationally as

Waterworld Abu Dhabi, Tim Mow commented:

And although the travel and tourism industry

well as the Louvre and Guggen-

“Something we have definitely noticed is the

heim - opening shortly. “The

growth in family travel, with an increasing

wealth of urban development

number of incoming guests from family source

currently taking place all across

markets such as Saudi Arabia, the UK, China

Abu Dhabi is testament to the

and India. This creates a need for a differenti-

destination’s leisure ambitions

ated offering as an attraction, and we pride

as general manager, Mafraq

ourselves on being a destination for the entire

Hotel Abu Dhabi, Mario Scotto

family,” Mow told TTG.

events and anyone who is looking for great value for money.” Commenting on the facilities

In a bid to attract these leisure visitors, Danat

In response to this trend, Yas Waterworld Abu

paving the way for new leisure

business travellers only.

commented: “As we can see, there are new tourist attraction projects being built and new pro-

family,” Mow told TTG.

Corporates keep coming

jects listed in the pipeline, therefore there will be a consistent

Although the leisure sector in Abu Dhabi is

growth of this segment.”

expanding, the business side of the industry is

Constantly working to better

showing no sign of slowing down with incen-

its offering, Mafraq Hotel Abu

tives groups and corporate or exhibition visi-

Dhabi is re-conceptualising its

tors still flocking to the emirate year-on-year.

Fitness Zone this year, with a

Yas Viceroy is set to place a renewed focus

new interior, new equipment, a

on the sector this year, as director of sales

separate men and women’s gym,

and marketing, Yas Viceroy, Paula Tannous

an exclusive swimming pool for

explained to TTG: “This is a busy year for Yas

women and a spa.

Viceroy and we have quite a lot planned. Being

General manager, Danat Al

such a diverse destination, we attract a range

Ain Resort, Ahmed Margoushy

of leisure, corporate and MICE business. We’re

further commented on the sport-

developing special group activities with other

ing events and urban develop-

partners on Yas Island and internally offering

ment influencing leisure tourism

unique experiences such as detox breaks, mas-

arrivals: “Abu Dhabi and Al Ain

ter classes (Arabic, Italian and Indian cuisines)

have great hotel brands with a

and track experiences. A big favourite for

good inventory to cater for all

incentives and team building is our mini F1 car

types of clientele. The tourism

building activity which is a really fun way to get

industry is pushing with lots of

people to work together as a team.”

events throughout the year and

As business guests continue to influence

we are also actively participating

the market, a number of industry players are

in these events to promote col-

adjusting their product to better cater to this

lectively driving more business

niche. Jannah Hotels & Resorts is playing on

to the region. The newly built

the trend for business guests to often stay

Hazza stadium and upcoming

for longer durations than their leisure tourism March 2016

ttgmena.com

DESTINATION ABU DHABI

Outstanding Openings Ahead

Epicurean unveiling

Strengthening Regional Ties Etihad Airways has announced an increase in capacity

ollowing the recent completion of Nurai Island

between Abu Dhabi and Cairo with the introduction of

Resort, Abu Dhabi, boutique real estate and

a fourth daily scheduled flight, set to be effective from

hospitality development and operations firm, Zaya

March 27, 2016. The route has grown to become one of the most

Hospitality, is now looking ahead with purpose towards

popular in Etihad Airways’ network, building on strong

a series of upcoming openings over the next few years. Speaking exclusively to TTG about the group’s future

commercial ties between the capital cities of the UAE

plans, development director, Zaya Hospitality, Stephen

and Egypt. With a large Egyptian population in the UAE,

Gee said: “Nurai Island is now fabulously placed to

more flights provide greater options for expatriates

deliver an outstanding experience to our guests. The

travelling back home for work or holidays.

property has opened to incredible local and regional acclaim and has won, in its first period of operation, a

Armed Forces Officers

an indulgent menu of

multitude of prestigious international luxury awards.

Club & Hotel celebrated

international dishes.

“Coming next for Zaya Retreats (Zaya Hospitality's

the grand reopening of

Director of sales and

flagship brand) will be the opening of the first of two

the fine-dining Kennedy

marketing, The Armed

destination residential spas. The first Zaya Retreat

Restaurant within the

Forces Officers Club

Spa being located in close proximity to the Nurai Island

five-star property

& Hotel, Dulce Ortega

Resort and due to open in Q4 of 2016.”

recently.

commented: “We are

According to Gee, Zaya Hospitality is also currently

Following the complete

Etihad Airways is focused on offering guests more choice.

delighted to re-open our

working on the launch of two new properties. The first is

renovation and moderni-

one and only Kennedy

Chief strategy and planning officer, Etihad Airways,

now under construction and is set to open in June 2017

sation of the F&B outlet,

Restaurant which has

Kevin Knight said: “Etihad Airways is focused on offer-

with a second following in 2018.

the opening ceremony

been restructured to pro-

ing guests more choice. The introduction of a fourth

unveiled an all new look

vide visitors an upscale

daily flight to Cairo demonstrates our commitment to a

traveller, abundant social spaces and curated home

and feel. The outlet offers

fine-dining experience

market that has shown strong growth in passenger and

grown dining experiences,” he added.

a fine-dining experience

in a modern classy

freight traffic since the route was launched almost 12

with live piano music and

atmosphere.”

years ago.”

“The new brand will be focused on the dynamic urban

16 March 2016

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UPDATE TURKEY

UNDAUNTED HEADWAY

reported by the Turkish Ministry of Health.” Iseli said: “We will be placing a specific focus on both the European and the MENA markets, which are two of, if not the key markets for Canyon Ranch Wellness Resort at Kaplankaya.”

Unbeatable Bursa Bursa also attracts health-conscious travellers in search of its thermal baths and hot springs, as director of sales and marketing, Sheraton Bursa Hotel, Vuslat Dagli was keen to point out to TTG. However, Bursa does not solely attract wellness enthusiasts, according to Dagli who revealed to TTG: “Bursa used to be the first capital of the Ottoman Empire.” She added that for this reason, the hotel has many guests who are eager to transport themselves through the pages of history and visit the destination’s main cultural areas which date back to the early Ottoman period. “They love

Putting its best foot forward, Turkey continues to promote its diverse palette of experiences. Panayiotis Markides reports

to feel the atmosphere of the Ottoman villages, waterfalls, and the tombs of the old city.” Other leisure guests are attracted to the hotel’s ski packages, Dagli noted. “We offer ski packages to our guests during the winter time because Uludag Mountain is right around the corner.”

ccording to the UNWTO Tourism

safety and security, employee

destination of Kaplankaya. Part

Dagli informed TTG that the mountain is a

Highlights 2015 report, Turkey

safety and security, fire safety and

of the Kaplankaya development,

favourite amongst locals and the lifts are just a

is placed sixth in terms of

operational security.

the soon-to-open Canyon Ranch

40 minute drive from the property.

most popular destination for

Also having recently opened

Wellness Resort Kaplankaya, will

The hotel’s prominent location near Bursa

international tourist arrivals, with the

a new property in Ataköy, the

bring the renowned US-based

city centre also ensures the hotel can cater

destination having welcomed 39.8 million

Cloud.7 Ataköy Marina Istanbul;

Canyon Ranch brand to Turkey’s

impeccably to business guests. For this reason

international visitors in 2014.

CEO, Cloud.7 Hotels, Marloes

shores welcoming guests to its 141

Dagli shared with TTG the various segments the

Knippenberg relayed to TTG how

guest rooms and suites.

property is looking to attract this year include

However, despite Turkey’s strong appeal as a tourist destination, recent events have

the destination’s cosmopolitan

Speaking exclusively to TTG,

transient, corporate, group leisure, sport teams,

put a damper on its usual charm. The result

nature draws in large numbers of

managing director, Canyon Ranch

SMERF (Social, Military, Religious and Fraternal

has been that inbound travellers’ confidence

young travellers.

Wellness Resort Kaplankaya,

travellers) and tour series, adding that MENA,

Markus Iseli conveyed what will

leisure and corporate are the focus for 2016.

has been adversely affected – evident in the

She told TTG that the majority

recent cancellation by Celebrity Cruises of its

of hotel growth in the city has

attract guests to the brand’s first

overnight stops in Turkey, with other cruise

been in the four- and five-star

foray outside the US. “Canyon

lines such as Crystal Cruises, Disney Cruise

segment. Knippenberg added that

Ranch Wellness Resort at

Line and Norwegian Cruise Line following suit.

there were very few alternatives

Kaplankaya is the anchor brand of

A world unto itself, Cappadocia is renowned for

At the same time, Turkey as a whole has had

for the new, fast-moving and tech-

the new Kaplankaya development,

its unearthly geology. In addition, the destination

its industry rocked with the loss of the key

savvy global traveller seeking

located on the spectacular

boasts a highly unique accommodation which

Russian market too.

value. “With the demand for new

Turkish Riviera, near the city of

allows travellers to experience the underground dwellings for which the region is famous.

Cappadocia calling

Despite the dark clouds looming over

concepts growing faster than

Bodrum on the Aegean coast.

the destination of late, the sun is breaking

supply, we believed that now

The incredible natural beauty of

through the grey as Turkey displays healthy

was the right time to launch an

the South Aegean coast coupled

Bastutan explained that the 35-room boutique

growth in new properties and fresh markets

affordable yet aspirational hotel

with the rich culture and history

property is set in the rock formations.

such as the Middle East, which are set to

brand starting in Istanbul.”

of the region are the perfect

“Cappadocia is a perfect honeymoon destination

complement to the Canyon

with cultural and unique experiences,” he said.

replace recently lost source markets.

Eternal Istanbul

Meanwhile, highlighting the many sights that Istanbul has to

Ranch holistic wellness and life-

offer, Findik stated that the 133-

enhancement philosophy.”

room Radisson Blu Hotel, Istanbul

He added that it boasts a

Director, Gamirasu Cave Hotel, Ibrahim

Indeed he explained to TTG about the myriad of activities that guests can take part in during their stay. These include exploring traditional Turkish

Keen to relay that the newly-opened property

Atakoy is a short drive from the

unique location between both

village life and culinary tours; hot air balloon

will perform strongly in its debut year, general

Old City, where guests can explore

Europe and Asia. “In fact, there

flights; horse riding or ATV driving in the valleys.

manager, Radisson Blu Hotel, Istanbul Ataköy,

Topkapi Palace and the Blue

is a 5,000 year history of healing

Eylim Findik expressed confidence that one

Mosque, as well as being near the

and wellness in this specific area,”

provides guests with sightseeing tours to

of the world’s most visited cities would not

business centre.

Iseli commented. He remarked

attractions such as Kaymakli Underground City.

to TTG that as the focus of the

be adversely affected. “Istanbul is a popular destination which, I believe, will continue to attract foreign guests.” Commenting on guest

Bastutan also informed TTG that the hotel

Wellness retreat

property is wellness, it is set for

Turkey’s touristic success hinges not only on

prosperity: “In Turkey alone,

its rich heritage and culture, but on tourism

safety she added that all Rezidor properties

Turkey’s strong tourism growth

[wellness] is expected to grow to

stakeholders capitalising on these popular

adhere to a four cornerstones policy: guest

is showcased in the west-coast

$20 billion by the year 2021 as

attributes and keeping up the momentum.

18 March 2016

ttgmena.com

UPDATE TURKEY

proud achievements

Value-Conscious opening

Tying the knot Eastern, international or

Hilton Worldwide’s Hamp-

House hot breakfast which

local couples we present

ton by Hilton brand has

includes eggs, oatmeal and

a special start to their day

announced the opening of

waffles. In addition, the ho-

with our Rolls Royce trans-

its newest property, Hamp-

tel provides Hampton’s On

fer and continue with exclu-

ton by Hilton Istanbul

the Run Breakfast Bags.

sive services. These include

The property also offers

chocolate covered strawber-

signature brand amenities

ries in their beautiful Deluxe

86 guest rooms, is ideally

including a complimen-

Bosphorus suite room, an

Raffles Istanbul was recently recognised as a winner in

situated for business and

tary fitness room open

additional two rooms for

the Top 25 Luxury Hotels of Europe category of the 2016

leisure travellers alike, just

24-hours a day, a 24-hour

the couple’s families, butler

TripAdvisor Travellers’ Choice awards for hotels, ranking 12

20 minutes from Istanbul's

convenience hub and a

In charge of ensuring the

service throughout the day,

out of 25.

old town.

Ataköy. The property, offering

private onsite car park.

perfect event, director of

a special spa treatment for

For the 14th year, TripAdvisor has highlighted the world’s

The hotel provides

Guest rooms also include

events management, Shan-

the groom while the bride is

top properties based on the millions of reviews and opinions

guests a fresh start to

a 40-inch HDTV and large

gri-La Bosphorus, Ilgaz

getting ready and one hour

each day with an On the

work station.

Sasmaz spoke exclusively to

of cocktails for guests prior

Winners were identified in the categories of Top Hotels,

TTG about how the property

to the wedding ceremony

Bargain, B&Bs and Inns, Luxury, Service and Small Hotels.

exceeds the expectations of

featuring a four course

The hallmarks of Travellers’ Choice winners are remarkable

its wedding guests.

menu of canapés.

collected in a single year from travellers around the globe.

service, quality and value.

He noted that Shangri-

“We not only cater to

La Bosphorus, Istanbul

their expectations but also

is a wonderful achievement for a hotel that has been open

provides a flawless service

remain flexible towards

for only one and a half years. Our team with the motto ‘pas-

for the bride and groom to

their national and religious

sion to exceed’ has made this possible by taking great care

ensure that the couple’s

requirements during their

of our guests and extending the legendary Raffles service.

wedding experience is

wedding ceremonies,” he

We thank all our guests who shared their reviews.”

unforgettable. “For Middle

further commented.

General manager, Raffles Istanbul, Tarek Mourad said: “It

March 2016

ttgmena.com

ON LOCATION SWITZERLAND ne of Europe’s most prized destinations, Switzerland is known for being a master of hospitality, standing out among other regional and international industry players with its inimitable expertise in medical and wellness treatments. Reflecting on Switzerland, one envisions snowcapped mountains, green pastures and friendly faces, all complemented by only the clearest air and incomparable freshness – the perfect setting for a recuperating medical traveller or wellness visitor. What else could possibly be asked for? “When it comes to health, wellbeing and quality of life, only the best is good enough in Switzerland. The country is famous for first-class treatments, combined with outstanding and authentic hospitality. With its pristine location in the heart of Europe and its natural beauty, it offers the best setting for a successful healing or a sustainable rehabilitation,” explained hotel manager, Grand Resort Bad Ragaz, Thomas Bechtold. He continued by outlining to TTG that Switzerland has a long history of health treatments, dating back to the very first thermal baths. Also speaking to TTG was director business and development, InterContinental Geneva, Jacky Tresch who elucidated: “Switzerland should be a tourist’s destination of choice when looking for medical and wellness treatments because of its first-class healthcare system, its world renowned medical specialists, its excellent nursing staff and its traditional Swiss values: precision, reliability,

nation of excellence A pioneer in the medical and wellness arena, Switzerland’s tourism industry has a lot to offer visitors travelling for these reasons. Tatiana Tsierkezou uncovers the highlights of its already flawless portfolio

punctuality, kindness, cleanliness and discretion.”

MAGIC TOUCH

osteopaths on location.

Ehrat further remarked that guests

thermal spring, which was discovered

“Geneva also has highly acclaimed

to the destination can make the most

by hunters hundreds of years ago.

With the confidence expressed by the movers

independent wellness centres such as

of eight five-star properties, each of

Complementing this is the renowned

and shakers of the industry, TTG sought to

Raphael, Aveda and the newly opened

which boast up-to-date wellness and spa

onsite Medical Health Center. More

discover what there is to offer within this stunning

Bain Bleu. Some hotels such as La

facilities and a medical collaboration with

than 30 doctors and 70 therapists are

destination for those looking for medical and

Reserve have physicians on the premises

the Clinic Gut.

specialised in fields like weight loss,

wellness mastery.

in their wellness centre to provide a

Tresch explained that InterContinental Geneva

With wellness in mind, W Verbier,

nutrition, diabetes, check-ups, personal

comprehensive wellness experience to

located in south-western Switzerland in

training, dental health, plastic surgery,

makes for the ideal choice for medical and wellness

their guests. They also offer wellness

the canton of Valais, offers everything

dermatology, orthopaedic rehabilitation

tourists wishing to indulge in absolute luxury

packages.”

to satisfy the demands of a wellness

or gynaecology, to name just a few.”

during their experience in Switzerland.

She went on to share that many of

“Well situated for these travellers,

Geneva’s hotels offer post-treatment or

The Medical Health Center is home to

aficionado. Speaking exclusively to TTG was

a fully-equipped blood laboratory as well

InterContinental Geneva is near to the following

post-surgery care, liaise directly with the

general manager, W Verbier, Pierre-Henri

as in-house x-ray, MRI or mammography

hospitals and clinics: Hôpital de la Tour; Clinique la

doctors or clinics in question to provide

Bovsovers who noted: “For guests looking

facilities.

Colline; Clinique de la Métairie ; Clinique Genolier ;

the [appropriate] medical support and are

to recharge and re-balance, W Verbier

According to Bechtold, Grand Resort

and Clinique Générale Beaulieu.”

flexible in providing special menus should

offers a wide array of offerings. Guests

Bad Ragaz will be opening a high-standard

the patient require something specific as

can recharge in our 800m AWAY spa;

laser centre for non-invasive medical

part of their aftercare.

they can take a dip in the indoor/outdoor

skin care this spring, while the property’s

WET pool and escape to the hammam,

training area has been fully refurbished

And speaking on a more general note about the medical and wellness segment market manager – overseas countries, Geneva Tourism &

Moving on to Engadin St. Moritz,

Conventions Foundation, Tamara Tawil told TTG

an alpine resort town, TTG had the

sauna and Jacuzzi; and can stay in shape

and now offers the newest state-of-the-

that Geneva boasts 10 private clinics which are

opportunity to speak to CEO, Tourism

while they’re away 24/7 in the state-of-

art training equipment.

capable of offering highly personalised service.

Organisation Engadin St. Moritz, Ariane

the-art FIT gym. Personal trainers are also

Ehrat, who shed light on the destination’s

available upon request.”

“Many of these clinics have an international speaking guest relations department and offer

deep-rooted bathing culture, with its

state-of-the-art medical infrastructure and

mineral springs.

equipment.”

Also flying the medical and wellness

With its tourism prowess, Switzerland continues to fly its hospitality flag

flag high is Grand Resort Bad Ragaz.

with pride, ensuring that those who

“With the St. Moritz MTZ therapeutic

Bechtold commented to TTG: “With a

enter the country, whether travelling

centre, a medical, therapeutic bath exists

surface of 12,800m2, the resort offers

for business, leisure, medical, wellness

of wellness centres, most five-star hotels offer

to this day, offering comprehensive

one of the largest thermal water spas of

or any other reason, are granted an

exclusive services in their spas, with certified

therapies.”

Europe, sourced by the resort’s own hot

experience like no other.

Tawil went on to discuss wellness: “In terms

20 March 2016

ttgmena.com

ON LOCATION SWITZERLAND

Game-changing updates

Swiss International Air Lines (SWISS) has officially opened its brand new SWISS First Class, Business Class and Senator Lounge facilities at Zurich Airport’s Terminal E.

and comfortable seating.

Spanning over 3,300m and located in

For those wishing to dine, the new lounge’s culinary

close proximity to its long-haul departure

highlights include ‘front cooking’ areas where chefs

gates, the new lounges feature a zonal

prepare selected fresh meals right before the guest’s

concept for the comfort and convenience

eyes. Other F&B opportunities include the Whisky Bar

of SWISS’s premium guests. Travellers will

in the Senator Lounge, while the SWISS First Lounge

enjoy open areas in which to sit, working

features its own take on a five-star à la carte restaurant. The three lounges also grant access to a terrace which

areas with secluded workplaces and rest

offers sweeping views of the airport and the Swiss Alps.

zones equipped with specially-developed

NEWS FLASH Best of Bolstering its portfolio, luxury chalet operator, Bramble Ski has launched two new properties in Switzerland: The Backstage Loft and Chalet Shalimar in Zermatt. Perfect for an ultra-indulgent alpine holiday, the properties are home to hot tubs, gyms, hammams, saunas, an outdoor heated pool and a private cinema.

in Kitzbühel, Austria, were

the best

approximately 200 travel spanning the globe. Enthusing on acquiring

Recognising hospitality excellence, The World Ski

the award for the third time

Awards recently crowned The

was the director, The Carlton

from the industry – travel agency staff from all over the world,

Carlton Hotel in St. Moritz as

Hotel in St. Moritz, Dominic

for instance – but also from amongst the guests themselves.”

‘Switzerland’s Best Ski Hotel’ for

Bachofen: “The award is

the third consecutive year.

a fantastic endorsement,

international ski tourism. Over a 16-week period, hundreds

especially because those

of thousands of winter sports aficionados voted online to

voting were drawn not only

determine the winners of the awards.

Attending the prestigious ceremony, which took place

Taking digital initiative

The awards serve to celebrate and reward excellence in

Taste-bud tantalising

Capitalising on the power of

blown away by the sheer wealth

urich’s The Dolder Grand has

digital marketing, Geneva

of things to do in Geneva."

welcomed a new outlet into its

Tourism & Conventions

“The destination’s key

F&B portfolio – Saltz.

Foundation has launched

values are concisely summed

Due to officially launch on March 7,

GENEVALIVE, a new destination

up in the message of this new

2016, the new all-day-dining restaurant,

brand geared towards digital

brand identity which enables

formerly known as The Garden

devices.

a multitude of descriptors to

Restaurant, has been designed by

reinforce Geneva’s various

artist, Rolf Sachs.

The initiative has been

The award is a fantastic endorsement.

and tourism representatives

Reinforcing links

designed to help Geneva

attributes. Following the

Tourism promote the city

development of Geneva’s new

use of unusual materials including

internationally, shedding light

identity we would like to invite

neon lights, salt, rock and felt to create

Catering to demand,

attractive destination.

on its appeal as a tourism

all destination partners to

inspiring artworks and custom made

Emirates Airline is

It also hosts the highest

hotspot.

become brand ‘supporters’,”

furniture, paired with classic chair

boosting its Switzerland

number of international

Vignon added.

designs by Eero Saarinen and Jean

connectivity with a second

organisations, like Eu-

Prouvé. Each area within the restaurant

daily service to Geneva,

rope’s United Nations and

Enthusing on the launch of GENEVALIVE was managing

The launch of GENEVALIVE

Spanning 280m2, Sachs has made

director, Geneva Tourism,

will soon be complemented by

conveys a different ambience and

doubling capacity on the

the Red Cross, making it a

Philippe Vignon: “GENEVALIVE

the introduction of a new image-

character.

route, as of June 1, 2016.

global hub for diplomacy

encapsulates the experience of

heavy website, which focuses on

so many who visit this city. Time

functional use and is suitable for

experience like no other, chef à la

erated by a Boeing 777-

and time again, tourists are

all reading media.

carte, Patrick Hetz, has used the design

300ER aircraft in a three-

from more convenience

as inspiration for the outlet’s new

class configuration.

for the growing number

Eager to offer his guests an

menu, using both typical and, at times,

The service will be op-

Pleased with the news,

and banking.” He continued: “Aside

of Swiss travellers visiting

senior vice president,

Dubai, the additional fre-

commercial operations

quency from Geneva will

The Dolder Grand will offer two distinct

– Europe and Russia, Emir-

allow us to meet demand

culinary concepts: the Saltz restaurant

ates Airline, Thierry Aucoc

and offer better connec-

with chef à la carte Patrick Hetz and

remarked: “With natural

tivity for those travelling

The Restaurant (two Michelin stars,

landmarks like Lake Ge-

to countries like Africa,

18 GaultMillau points) with chef fine

neva, the Alps and Jura

Indian Ocean islands, Bali

dining, Heiko Nieder.

mountains, Geneva is an

and Thailand.”

uncommon, locally sourced produce. Upon the launch of the restaurant,

March 2016

ttgmena.com

ibar

SPOTLIGHT HONG KONG

connectivity brought about by the HZMB is seen to benefit various sectors Airport Hotel has put a lot emphasis on the MENA travel region and we

Li also added that apart from HZMB,

are trying to get more traction in this

the Hong Kong government has also

MODERN CULTURE

region. For example, we target family

confirmed the construction of a third

room transient business so we offer

runway for the Hong Kong International

family quadruple rooms and family

Airport (HKIA). According to HKIA, the

triple rooms.”

new runway is set for completion by

Keeping up with the changes in the travel industry, Hong Kong is wearing its game face as it continues to lead by example. Panayiotis Markides reports

Kong Tourism Board to promote the

Breaking with tradition

destination, as well as the hotel, in

With the infrastructure in place to

the MENA region. With our upcoming

welcome greater numbers than ever

Langham hotel projects in Dubai and

before, the destination has realised the

Doha, we hope to create a stronger

gains to be made in attracting travellers

footprint and gain further brand pres-

from a broader range of segments than

ence.” Meanwhile, director of sales

it has been known for traditionally.

Director of sales and marketing,

2030, and will allow the airport to han-

The Langham, Hong Kong, David

dle 102 million passenger movements

Fung also enthused on the impor-

per year, compared to 63 million

tance of the region for the property:

in 2014.

“We work very closely with the Hong

Chow divulged to TTG: “With the

requently referred to as Asia’s World City, Hong Kong certainly lives up to the

and marketing, New World Millennium

title – Euromonitor recently ranked the city first in its Top 100 City Destinations pub-

Hong Kong Hotel, Francesco Wong

down turn of the PRC market, I think

lication, a report which ranks cities around the world in terms of international tourist

additionally relayed to TTG that the

the industry is trying its best to offer

arrivals. The city welcomed 27.8 million international tourists in 2014; nine million

MENA region is also an important

more promotions for the non-PRC

market as the hotel always looks for

markets and drive more interest to visit

a diverse range of feeder markets.

Hong Kong again to see ‘another part’

more tourists than second-placed London in the UK. Broadly speaking however, Hong Kong Tourism Board’s 2015 figures revealed that domes-

of Hong Kong, instead of focusing on

tic travellers augment the city’s visitor numbers as it recorded 59,307,596 visitors in total. General manager, Harbour Grand Hong Kong, Benedict Chow explained to TTG the various

promoting a shopping paradise.”

markets that visit the Hong Kong property with a large proportion of guests coming from the

He remarked that an example is eco

mainland. “We have an international guest mix; around 50 per cent of our guests are coming

tourism, which according to Chow, is a

from long haul markets such as the UK, Germany, Australia and the US. The rest of them are

new booming segment in Hong Kong.

from short haul markets like mainland China, Japan, Korea, Taiwan and India.”

“Places like Tai O, the outlying Islands,

However, Hong Kong’s success is not without challenges to overcome. Industry stakeholders experienced a downturn in the key mainland China market, a result of wanderlust Chinese travellers venturing further afield for new experiences, and falling currencies have opened up new markets for travellers from the People’s Republic of China (PRC). Vice president of sales and marketing, Park Lane Hong Kong, Stella Gillera told TTG: “Tourists from mainland China will keep decreasing due to the depreciation of Japanese and Korean currency.” Area general manager – Hong Kong of Regal Hotels and general manager of Regal Airport

Sophisticated travellers like exploring art and culture. But a destination is nothing without

hiking trails and beaches are great addons to traditional tourist spots.” Meanwhile, director of strategy and business development, Hotel ICON, Sally Osborne, ventured that art is another trend that will grace the destination’s travel industry. “Sophisti-

Hotel, John Girard agreed but preferred to look on the bright side: “We believe the impact will

the right infrastructure in place for

cated travellers like exploring art

be lessened after a certain time span.”

the arrival of visitors. With this in

and culture.”

Even if the until-now reliable Chinese market is slowing, the travel industry is nothing if

mind, Hong Kong has made ambitious

In line with this Li informed TTG that

not resilient, and visitor numbers are sourced from new markets. General manager, Harbour

strides to ramp up its entry points.

HKTB has lined up more and more in-

Plaza 8 Degrees, Christina Cheng highlighted to TTG the silver lining to the reported 5.7 per

Chief among these is the newly

ternational art fairs and exhibitions in

cent drop in Chinese travellers in 2015 that the property has witnessed: “The arrivals from

opened Kai Tak Cruise Terminal.

Hong Kong, such as Art Basel (March

Korea, India, Japan, Taiwan and South East Asian countries have steady growth.” Thus, despite the drop in visitors from China, various other markets are making up the difference.

in Hong Kong.”

Further infrastructure develop-

24-26, 2016) and Clockenflap Hong

ment includes the Hong Kong-Zuhai-

Kong Music and Arts Festival (Novem-

Macao Bridge (HZMB), an ambitious

ber 25-27, 2016), amongst many others.

Evolution is key

project which director of MICE, Hong

Adapting to the fluctuating dynamics of Asia’s travel sector, stakeholders are ensuring Hong

Kong SkyCity Marriott Hotel, Maki

A leading destination for travellers,

Kong retains its title as the world’s most visited city in terms of international arrivals. To this

Li explained to TTG is a sea crossing

Hong Kong is showing the world the

end, the MENA market has become a key target for hotels, as Girard explained to TTG: “Regal

linking the three destinations. “The

way to success in its travel industry.

SPOTLIGHT HONG KONG

Spanish flair

Loving art

Madera Residences, a serviced residences offering of Madera Hotel Management, has completed its renovation, which was led by the renowned Spanish design firm, Lagranja Design. It promises guests a brand new look with a vibrant Spanish flair. The renovated residences range in size from 37m2 to 46m2, while the property offers guest services including around-the-clock concierge, complimentary WiFi, daily cleaning as well as facilities, such as a gym room, café and meeting room.

Comprised of a series of

The Peninsula Hong Kong is

dramatic visual performance that will

demonstrating its commitment to

be on show in The Peninsula’s iconic

collaborations between Shawcross,

the arts this spring by playing host to

Lobby from March 22 to

the youngest Royal Academician,

a beguiling installation by pioneering

April 6, 2016.

and leading contemporary musical

British artist Conrad Shawcross, RA.

Timed to coincide with the fourth

NEWS

FLASH

composers, The ADA Project uses

edition of Art Basel Hong Kong, the

an industrial robot arm that is most

New World Millennium Hong Kong Hotel has

the hotel’s ongoing creative

installation marks the latest chapter

commonly used on automated

introduced smartphones into its rooms, as the in-room

collaboration with the esteemed

in the ‘Love Art at The Peninsula’

assembly lines, re-programmed

core amenity, enabling hotel guests to enjoy unlimited

British institution, the Royal

initiative, the hotel’s ground breaking

to perform four different

local calls as well as international calls to selected

Academy of Arts (RA), Shawcross’

programme of exhibitions and

predetermined choreographed

destinations. They also get access to unlimited 3G

The ADA Project combines the

events that celebrates creativity in

routines, before playing respective

mobile Internet, WiFi hotspot, interactive maps and a

tenets of sculpture, robotics and

all its forms, most notably with the

routines to each composer to inspire

digital Hong Kong city guide.

music to create a unique and

commitment to public art.

their musical response.

The second installment in

Target markets

A golden ticket Hong Kong Airlines has extended

ooking to entice

continue to be one of

its flight service to Queensland from

the MENA market

our target markets for

seasonal flights to year-round flights,

assistant marketing

business development,”

commencing on March 27, 2016.

communications manager,

The new service operates from

Harbour Plaza 8 Degrees,

she noted. “We have been working

Hong Kong to the Gold Coast, and

Catherine So spoke

with the Halal officials

continues to Cairns enroute back

with TTG about how the

on upkeeping certified

to Hong Kong every Tuesday and

property is reaching out to

provision of Halal menus

Saturday.

this region.

in accordance with its

Australia’s Minister for Tourism and Major Events, Kate Jones welcomed the news. “Hong Kong Airlines will complete its seasonal service in March and step up immediately to a twice-

She explained that the

Promoting to Asia

weekly, year-round service from late

specific requirements

Middle East continues

at our hotel restaurant,

to have positive growth

which have been very well

with the visa-free

received with positive

arrangements, expanded

feedback from guests.”

flight capacity and

So also told TTG that

Five-star hotel, Cordis,

664-room Cordis is the first of a new

enhanced promotional

China is the main short-

Hong Kong, formerly the

generation of curated upscale hotels

exposure.

haul feeder market while

Kong Airlines, Li Dianchun said: “Hong

Langham Place Hotel,

by Langham Hospitality Group that is

Kong Airlines is honoured to have the

recently participated in the

devoted to guests’ needs and well-being,

full support of Tourism and Events

annual two-day Asia-Pacific

catering to both business and leisure

Queensland in extending the flight

Incentives & Meetings Expo

travellers.

service.”

2016 (AIME) in Melbourne,

March on the same direct route.” Chief commercial officer, Hong

for long-haul, it is the US.

The 42-storey hotel is situated in the

Australia, as a Hong Kong

vibrant heart of dynamic Hong Kong

Tourism Board partner to

overlooking Kowloon, offering authentic

invite new MICE business

sights, sounds and the best of market

from the region to Hong

shopping right at its doorstep. Cordis

Kong.

promoted its unique MICE privileges,

Having recently

“This will for sure

venue choices, vibrant business

renovated and rebranded

environment and professional

from Langham Place,

services that cater to meeting and

Mongkok, Hong Kong, the

conference planners. March 2016

ttgmena.com

FOCUS ON EGYPT

TIMELESS HOSPITALITY

With a long history of warmly welcoming visitors to its country, Egypt continues to stay true to its reputation, as Natalie Hami discovers

s the phoenix rises from the ashes, Egypt continues to defy current circumstances and strive for better days. Recent events have indeed shaken the country’s travel and tourism industry, however, its stakeholders insist upon simply taking certain vital measures to reassure visitors of the safety of Egypt. These essential measures begin at the top with the government and Egypt Tourism Authority, according to media advisor and spokesperson, Ministry of Tourism, Rasha El Azaizy, who explained to TTG that the government is set to introduce a series of security measures which include the installation of CCTV cameras in Sharm El Sheikh and Hurghada as well as in some resorts. El Azaizy said: “Our strategy has been to be both bold (in order to seize back the agenda) and transparent in all that we do. In December the first bold step was to undertake a review of international security companies and to appoint the company Control Risks.” Referring specifically to airport security, she added:

A different path to success

to Sharm El Sheikh are on hold.

different travel fairs and I see that

The areas to which the Foreign

it is a very promising market for

and Commonwealth Office advise

Egypt.” Riad also stated that he will

“At a time of heightened global security concerns, the

Egypt’s marketing campaign is

against all but essential travel do

be visiting travel fairs in India and

Egyptian government is appropriately reviewing airport

far-reaching, with the government

not include the tourist areas along

Romania.

security. As part of this exercise, Control Risks has been

eager to explore previously unchar-

the Nile river (such as Luxor, Qina,

appointed to review existing security processes and pro-

tered territory, as far as source

Aswan, Abu Simbel and the Val-

Sonesta Beach Resort & Casino,

cedures at a number of key Egyptian airports.”

markets go.

ley of the Kings) or the Red Sea

Sharm El Sheikh, Ahmed Ibrahim

Resorts of Sharm El Sheikh and

noted that the main feeder markets

Hurghada.

for Sharm El Sheikh are Russia

At the same time, Egypt Tourism Authority has

It is targeting a slew of feeder

Meanwhile, director of sales,

launched its campaign #thisisegypt, which highlights

markets from the region and in-

Egypt’s touristic destinations dividing it into four main

ternationally including the KSA,

geographic attractions: the Nile Valley, the Red Sea Rivi-

Kuwait, Jordan, the UAE, the UK,

ing – Africa, Mövenpick Hotels and

them decided to stop their flights

era, the White Mediterranean and the Western Desert.

Germany, Italy, Belgium, Spain, the

Resorts, Teri Friesen commented

until further notice which is always

Netherlands, China, India and the

that the hotel company is focus-

extending further from the British

US, among many others.

ing on the domestic market as well

Foreign Affairs, then we are obliged

as markets such as Eastern Eu-

to tackle any kind of business avail-

destination’s tourism stakeholders

rope, England, Germany, Italy and

able in the market to keep our

are following suit and wisely look-

Switzerland. “The GCC market is

hotels open.”

ing to new markets.

growing as well and Egypt has seen

On a more positive note how-

more tourists from the Kingdom of

ever, Ibrahim pointed out that the

“The four destinations will be promoted across different audiences and seasons based on each of the targeted market’s unique attraction points,” commented El Azaizy. According to El Azaizy, the hashtag, #thisisegypt, originally began as a grassroots initiative developed by Egyptian youth. It was adopted by the Egypt Tourism

Needless to say, it seems that the

Managing director, Eastmar

Vice president sales and market-

and Britain. “Currently both of

Authority to mobilise Egyptians, who play a significant

Group, Youssef Fayez told TTG:

Saudi Arabia during 2015 than in

property will be participating in

role in boosting tourism, to help change how the country

“The UK and Russia would have

previous years. We are working to

major international travel exhibi-

is perceived, by portraying an experiential and authentic

to be the most important coun-

ensure we develop offers that ap-

tions to maintain their relationships

tries for everyone, although other

peal directly to travellers from the

with tour operators, as well as hav-

markets are growing, especially

GCC and the KSA.”

ing the opportunity to touch base

image to the world. “We are working with marketing and advertising

with new potential partners.

agency, J. Walter Thompson, in coordination with global

Eastern Europe and Asia. We are

public relations agency Burson Marsteller Worldwide, to

focusing our business on the UK

Nature Travel Egypt, who accord-

manage the #thisisegypt three-year integrated market-

and India at the moment; the Indian

ing to its chairman, Gasser Riad,

Looking ahead to a prosperous

ing and communications campaign that seeks to reshape

market is doing much better as the

the Latin American markets are the

future anew, Egypt’s stakehold-

Egypt’s image to the world and encourage consideration

UK is on hold.”

way forward for the company.

ers amass once more to promote

of the country as a tourist destination,” said El Azaizy.

Currently, flights from the UK

26 March 2016

ttgmena.com

Stepping outside of the region is

“Now I’m in Brazil attending four

this distinct destination.

ibar naseba

HOTEL TECHNOLOGY SUMMIT 20 - 21 March 2016, Riyadh, Saudi Arabia

Organiser of HITEC World's largest hospitality technology show

In association with

SPEAKERS MOHAMMED ALMOJEL Chairman of Tourism Committee, The Riyadh Chamber of Commerce & Industry (RCCI)

AMINE MOUKARZEL President, Louvre Hotels Group / Golden Tulip MENA

DENIS SORIN President of Hotel Operations, Dur Hospitality

JOHN REES Senior Director of Operations MENA, Marriott

DAVID HENRY Vice President Marketing, Sales and Distribution, Accor

PARTHA MANDAL Director - Digital Marketing - South West Asia, Hyatt International

HATEM GASMI Managing Director, Auris Group of Hotels

RAMI MOUKARZEL Vice President Development and Acquisitions MENA, Louvre Hotels Group

MUHAMMAD AL-AMIR Managing Director, Riyada international Hotels & Resorts

AUSTINE JAROME Director of Purchasing, Al Khozama Management

MAAN ALOTHAIMEEN Corporate Procurement Director, Dur Hospitality

PHILIPPE HARB Chief Operating Officer, One to One Hotels and Resorts

ALI AL MOHSEN CEO, Eijad Real Estate Investments

MOHAMED GHARIB Director of Information Technology, Burj Rafal Hotel Kempinski

SAM ACHAMPONG General Manager, Chartered Institute of Procurement and Supply MENA

SYED JALALUDEEN Regional Director of Information Technology, Four Seasons Hotels and Resorts

SPONSORS AND PARTNERS

Contact information: MADHUKAR DUDDA, Marketing Manager madhukard@naseba.com, +971 4367 1383

Organised by

In partnership with

com

FOCUS ON EGYPT

Riverside OPULENCE

Brighter days ooking to reassure both travellers and the indus-

A matter of safety

try that Egypt will continue to hold its head high Enhancing its overall guest

terraces and stunning

experience, Mövenpick

views of the Nile river.”

Egypt Tourism Author-

the clock to enhance

Sky Travel, Moudy El Shaer spoke to TTG about how the

ity has recently launched

safety and security pro-

travel agency is doing its part.

a three-year integrated

cedures to ensure the

marketing and com-

well-being of all travellers.

within the travel and tourism world, CEO, Bright

Resort Aswan has under-

Friesen further ex-

gone expansion, according

plained that enhance-

to vice president sales and

ments to the resort hotel

[the safety of the destination] is the mouth to mouth

munications campaign,

marketing – Africa, Möv-

has also included the ad-

messages from clients themselves.”

#thisisegypt, that aims

enpick Hotels and Resorts,

dition of several meeting

Teri Friesen.

rooms to the existing out-

business to the destination he explained that there are

to the world and encour-

door garden event space.

lots of ways to help increase business to Egypt such as

age consideration of the

sports events, music events and social media campaigns.

country as a tourist desti-

“With the opening of the new building Mövenpick

“The expansion will

El Shaer said: “The most important message to prove

Questioned as to how Bright Sky Travel was boosting

to reshape Egypt’s image

Resort Aswan will consist

make the hotel an enviable

nation, according to media

of 437 rooms and suites,

destination for meetings

advisor and spokesper-

including one presidential

and conventions as well

suite and six Nile View

as weddings and social

Suites with expansive

events,” she said.

NEWS FLASH Eastmar Group has recently merged with Les Concierges Egypt, the first corporate concierge service in the region. “We are now offering every tourist the full service experience by adding 999 services

Pearl of the Mediterranean

they can use during their stay in Egypt,” managing director, Eastmar Group, Youssef Fayez told TTG. Eastmar Group has its own fleet of busses as well as ships and eight branches around the country.

son, Ministry of Tourism, Egypt, Rasha El Azaizy. Furthermore, as part of this campaign, and due

The country recently appointed Control Risks.

to recent events in the destination, official tourism stakeholders have

The country recently ap-

stepped up their game

pointed Control Risks to

with regard to security.

provide a security assess-

El Azaizy said: “The

ment of airports in Egypt

campaign comes as Egypt

to further enhance avia-

continues to work around

tion security.”

contemporary charm

With the recent opening of Citymax

Radisson Blu Resort, Sharm

family to royal suites and

Hotel Alexandria, chief

El Sheikh Lagoon is the newest edition to

private villas.

operating officer,

Egypt’s luxury hospitality offering. Located in Nabq Bay, a protected area,

Citymax Hotels, Russel Sharpe speaks exclusively to TTG about the new property

Radisson Blu Resort, Sharm El Sheikh Lagoon

guests will enjoy a magical view over

also caters to the family

the Sinai Mountains, the Red Sea as well

segment with its 31 slides

as being surrounded by a huge artificial

and variety of activities at

lagoon which is intertwined among the

the onsite aqua park.

guest rooms. The Resort includes 514 contemporary

Leisure facilities include five swimming pools (two for

TTG: Tell us a little about

accommodations which vary from

children) along with 220m

the reasons behind the

different room types from themed

of beach.

Citymax move into Alexandria. It is the second largest city in Egypt, known as ‘The Pearl of the Mediterranean’,

from which feeder markets?

and it has an atmosphere

We are looking to attract Western European tourists

that is more Mediterranean

- the largest group of visitors, followed by Eastern

than Middle Eastern. Its am-

European and Middle Eastern tourists.

The Resort includes 514 contemporary accommodations.

bience and cultural heritage separate it from the rest of

TTG: Will you be working with any third parties to

the country although, it is

promote the property?

actually only 225km from

We will be working with OTAs and travel agents to

Cairo, making it a tourist

promote this property.

hotspot.

TTG: What other means of promotion will you TTG: What types of

be using?

clientele will you be

The Citymax website and various social media

looking to attract and

platforms.

28 March 2016

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ANALYSIS TRAVEL TECH

INNOVATIVE FUTURE

Regional director Gulf, I.R. Iran, Pakistan and Afghanistan, Lufthansa Group, Karsten Zang

Technology within the travel and tourism world is constantly changing and enhancing a user’s experience. Natalie Hami speaks with key players within the industry on the most prominent and latest trends

TTG: What kind of technology is available to travel agents (by Sabre)? TripCase – TripCase is Sabre’s free mobile

TTG: Tell us a little about your exciting plans regarding

travel app used by millions of travellers globally

digital bag tags.

to manage their itineraries. It gives travellers

The HomeTag or our digital bag tags are self-printed checked-in

all they need to easily manage their trips in

baggage IDs which can be done at home or the office. Upon

one intuitive experience in a single place.

arrival at the airport, passengers can check in their baggage

TripCase is connected to powerful technology

directly at the counter or the self-service machines at the

and travel companies, so it can deliver the right

airport.

information at the right time.

CEO, Sabre Travel Network, Middle East, Daniel Naoumovitch

When customers check in online at home or in the office, they

TripCase Corporate – TripCase Corporate is a

receive a HomeTag for their outward and return flight together

premium set of services designed specifically

with their boarding card. The HomeTag contains all the

to improve travel programmes for corporations

necessary information, such as flight route, passenger name

and to simplify business travel for employees.

and, of course, the baggage item number, which is also printed

Sabre Red Mobile Workspace – The

clearly as a barcode. Special HomeTag holders are available

professional travel counsellor needs to be as

at the airport, which passengers can fix to their baggage and

TTG: How important is mobile in travel tech at

mobile as the travellers they serve. With Sabre

insert the HomeTag into. After that, they simply have to check

the moment? How is Sabre capitalising on this?

Red Mobile Workspace for the iPad, travel

in their baggage at the counter or at one of the self-service

Mobile is not an option any more, it’s a must! If travel

agents have the freedom to book and manage

machines since it has an RFID (radio frequency identification).

players want to stay on the map to compete in fast

travel for clients wherever, whenever.

The machines are able to automatically identify the baggage

evolving markets and serve the ever tech-savvy

GetThere Mobile replicates the corporate travel

items using the tags, making baggage check-in even faster.

end users, they should have a mobile first strategy.

site on a handheld device, allowing travellers to

Those who don’t embrace technology and mobile will

shop and book air and hotel reservations, view

TTG: What do you believe such technology means for the

be out of the game soon.

and share travel plans, and much more.

travel industry in more general terms? Our view is that seamless travel will no longer be a promise but the fruition of diligent research and development in ensuring that every journey will be smooth and convenient.

Director, sales, Mobile Travel Technologies (MTT), Alison Bell

Head of consulting, MTT, Glenville Morris

This is a region that has been attached to face-to-face

Business travellers want to be able to manage

baggage tags and fast WiFi connection on board, Lufthansa will

communication but this does not have to disappear.

their itinerary without queuing at a desk. They

continue to find more innovative ways to deliver personalised and impeccable services.

With innovation, the future of travel connectivity to suit a traveller's needs in a very personalised way is underway. So from Lufthansa’s app (even available on Apple Watch), digital

There has to be a recognition though of [so many]

want regular updates from their travel provid-

smart phones being sold and the fact that people want

ers. And mobile offers more touch points than

to engage via apps. If you ignore it you are missing a way

any other channel.

that people want to engage. The pace of mobile is very

TTG: Does Lufthansa have any other tech innovations

Meanwhile, wearables are the next era of

it plans to roll out, that it would like to share with our

fast and it is driven by the operating systems such as

traveller convenience and it’s going to become

readers?

Google and Apple.

very important. What’s next for wearables?

Currently, there are a lot of projects being worked on and

Standalone apps that do not need a phone and

looked at. For example, in the near future, passengers will

airlines are engaging in mobile. There are a large amount

transit details in maps. Imagine being able to

be able to watch their own entertainment content from

of leisure travellers investing in mobile and it is a shame

get around a city you have never been in.

their mobile devices through WLAN streaming developed

Regarding airlines, [at the moment] 100 per cent of

to miss out on this opportunity.

Regarding future trends; this is certainly

by Lufthansa Technik – the fastest access developed in civil

the year of mobile payments. And the most

aviation, already offered on board all Lufthansa long-haul

Apple Pay. [Apple Pay is a mobile payment and digital

successful merchants will be those that allow

aircraft and soon on the airline’s short as well as medium

wallet service by Apple Inc. that lets users make pay-

their customers to pay in the way they want

haul flights.

ments using the iPhone 6 and 6 Plus, among others.

to pay.

Payments have also been a massive trend, such as

30 March 2016

ttgmena.com

PEOPLE ON THE MOVE

and Marriott Executive Apartments, Green Community in Dubai has fortified their team with Anna Collier, who has joined as the new general manager for both properties. Collier studied Catering & Institutional Management and Advanced Hotel Management at the University of Salford, after which she began her hotel career with Marriott.

Bringing more than 15 years of experience to his new position, Hawthorn Suites by Wyndham Jumeirah Beach Residence has appointed Mohamed Saad as director of sales and marketing. Saad is tasked with leading the sales and marketing strategies of the hotel, highlighting its key strengths to thrive in the highly competitive Dubai market. He will also set new targets.

32 March 2016

Area general manager â&#x20AC;&#x201C; Oman

Tasked with attracting more Asian tourists to the properties as well as promoting Oman, InterContinental Hotels Group (IHG) has welcomed Thierry Perrot as area general manager for Oman. Perrot joined as a night auditor in 1981 with InterContinental Geneva, Switzerland and since then has held a variety of managerial positions in several locations.

ttgmena.com

Kai Schukowski

KEMPINSKI HOTEL AJMAN

Courtyard by Marriott

Director of sales and marketing

InterContinental Hotels Group

General manager

Thierry Perrot

Mohamed Saad

Hawthorn Suites by Wyndham Jumeirah Beach Residence

Courtyard by Marriott and Marriott Executive Apartments, Green Community

Anna Collier

General manager Having scooped awards for his excellence in hotel management, Kai Schukowski is moving up the leadership ladder at Kempinksi Hotel Ajman and has been promoted to general manager. In his new role, he will continue overseeing the entire operation, while delivering a high level of European luxury standards together with his fresh, innovative approach.

SOCIAL HUB

Our Team

SOCIAL MEDIA HIGHLIGHTS: ibtm arabia Another successful edition of ibtm arabia recently came to a close, following fruitful one-to-one meetings between travel and tourism delegates; the sharing of information on various cultures; as well as lots of mingling and socialising. Here are some Twitter highlights from the event.

General Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003

AD Convention Bureau @AbuDhabiCB Our @IBTMarabiaevent attendees are building lifelong connections here at @FerrariWorldAD

EDITOR Natalie Hami NHami@ttgmena.com D: +357 24 803022 Media Reporter Panayiotis Markides PMarkides@ttgmena.com D: +357 24 803024 DIGITAL CONTENT CREATOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 Creative Director Edward Beales SENIOR Designer Maggie Basdermadjian

ibtm arabia @IBTMArabiaevent Let the activities for Discovery Day begin! First stop @ymcofficial Yas Island #ibtmarabia #gcc #eventprofs

E-Commerce EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077 Account Managers Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Maiju Vaananen MVaananen@ttgmena.com D: +357 24 803010 Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Chief Financial Officer Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 Accounts Executive Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 Headquarters Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com Thailand Representative Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 Japan Representative Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK

TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group

ibtm arabia @IBTMArabiaevent Great to see #Egypt at #ibtmarabia for the 1st time, welcome! @Golden_Tours #MICE

VisitScotland BTU @VisitScotBTU We've got lots of Arabian #scotspirit @IBTMArabiaevent @Xperiencescot #teamVS

E-Commerce Manager Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008

OCEC Oman @OmanConvention New connections made at @IBTMArabiaevent ! Team OCEC with delegates from Dubai, Bahrain, Norway, Greece and Belgium

Join today...

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