T H E B U S I N E S S O F S E L L I N G T R AV E L
APRIL 2016
Analysis CULINARY EXPERIENCES
Destination KSA
Gastronomical delights grace MENA
Awareness AVIATION
ISSUE 293
Laying firm foundations
Spotlight SOUTH AFRICA
Exciting new developments underway
TROPICAL ATTRACTION A South Asian hot spot, Sri Lanka is emerging as 'the' place to be, offering anything from boutique luxury to sustainable tourism
A unique and diverse experience
CONTENTS > YOUR GUIDE 03 10 12
NEWS INTERVIEW DESTINATION KSA
CONSTANT MOTION
T
he classsic Bob Dylan song goes: “The times they are a-changing.” And it’s not just a catchy tune, it’s the truth. The travel industry is influenced by
consumer trends: OTAs mean that many agents now lose out on commissions (when booking personal
16
UPDATE GREECE & CYPRUS
short-haul travel, I don’t go to my local agent as they seldom can improve on an offer from the airline’s website directly); in certain markets, airlines such
20 24
ON LOCATION SRI LANKA SPOTLIGHT SOUHT AFRICA
as Lufthansa have dispensed with commissions to agents. The aim of the game has thus become to go online or sell the big commissions – the holidays independent travellers can’t put together.
A LETTER FROM...
Elsewhere, change to services like Airbnb has
26
FOCUS ON INDONESIA
become not just a viable option for budget travellers, but one of the largest hospitality providers in the world, approaching the scale of Marriott. Therefore,
30 31
ANALYSIS CULINARY PEOPLE ON THE MOVE
should hospitality giants fear it, or embrace it? Or does it simply cater to a demographic that would otherwise not have been able to afford to travel? Embracing change is fundamental in this sector – and that’s why I love it. So welcome to the April issue
33
SOCIAL HUB
2 April 2016
of TTG; let’s see how the travel sector is embracing its ever-evolving nature.
Panayiotis Markides Media reporter
A SPLASH OF RED Expected to be located just 14km from
Mohammed Alzarooni, who said: “We are
Dubai International Airport, Rezidor will
pleased to welcome Rezidor to Dubai Silicon
be introducing the lifestyle select brand
Oasis and to be the inaugural footstep for
Radisson RED to Dubai.
the Radisson RED brand in Dubai. Silicon
Located in Dubai’s Silicon Oasis, the 171-
Park is set to become the first smart
room Radisson RED Dubai Silicon Oasis is
city project to take shape within Dubai
slated to open in Q3 of 2018.
Silicon Oasis, and we are confident that its
Executive vice president and chief
technological advancements will create
development officer, Rezidor, Elie
great synergies with the Radisson RED
Younes said: “Dubai has always been an
concept and its focus on technology.”
important destination for our growth, and
The Radisson RED Dubai Silicon Oasis is
its continued development opens up new
to include a selection of creative signature
opportunities for our expansion. Our total
dining outlets, as well as an outdoor terrace
portfolio in Dubai currently stands at 13
and a number of reading rooms. The hotel
hotels with more than 2,600 rooms, and we
will be at the centre of the Silicon Park with
are excited to introduce our first Radisson
a promenade of various food and beverage
RED to the city.”
outlets along with a business centre and
Also commenting was vice chairman and CEO, Dubai Silicon Oasis Authority,
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dedicated meeting facilities connected to the property.
NEWS
ELEVATED CONFIDENCE Quality of food has always been at the top of its list of priorities. As a result, Le Royal Hotels & Resorts – Beirut has taken its efforts to new heights with new management hygiene training that covers the strict HACCP (Hazard Analysis Critical Control Points) system. With this in mind, 11 managers from Le Royal successfully completed the Intermediate HACCP (Level 3 training) and Award In Managing Food Safety for Catering (Level 4 training) with Boecker. Training participant Henry Khoury earned special distinction as he was awarded one of the highest scores ever achieved in Level 4 training in Lebanon, while Manal Salem also received a special merit for earning particularly high scores.
Starwood Hotels &
for mid-market hotel
Resorts Worldwide has
development in the
announced the signing
region.”
of an agreement with
Al Abbar also
Rashid Al Abbar to open
commented: “We are
a 192-room Aloft on
confident that Aloft
Dubai’s Palm Jumeirah,
Dubai, The Palm will
set to open in 2017.
create a new level of
Opening its doors as the first mid-market
experience for guests.” Aloft Dubai, The
hotel brand on the island,
Palm will feature 192
Aloft Dubai, The Palm
guest rooms, including
will be the brand’s debut
10 suites, with plush
resort in the Middle East.
platform beds, large
President, Starwood
walk-in showers and
Hotels & Resorts Europe,
complimentary Bliss
Africa and Middle East,
amenities.
Michael Wale said: “We
In addition, the hotel
are delighted to work
will also feature SPG
with Mr. Rashid Al Abbar
Keyless—Starwood’s
to debut our tech-
keyless entry system
forward Aloft experience
that enables guests to
to the Palm Jumeirah.“
use their smartphone
He added: “This deal reinforces the demand
or Apple watch as a room key.
EXHIBITION CALENDAR
2016 APRIL 6 - 8 WTM Africa 2016, Cape Town, South Africa www.wtmafrica.com • APRIL 12 - 14 COTTM, Beijing, China www.cottm.com/ • APRIL 14 -16 SITT, Novosibirsk, Russia www.sitt-expo.ru • APRIL 20-22 KITF, Almaty, Kazakhstan www.kitf.kz/en/ • APRIL 23 -26 Routes Europe, Kraków, Poland www.routesonline.com/ •
APRIL 25-28 ATM, Dubai, the UAE www.arabiantravelmarket.com • •
TTG MENA will be available at these shows
ibar
April 2016
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3
NEWS
NEW TIER OF HOSPITALITY
INTRODUCING SPECIALISED VEHICLES ith its customers’ best interests in mind, Thrifty Car Rental has announced that it now rents and leases specialised vehicles. The specialised vehicles division provides fleet consulting and management solutions for a number of industry segments including logistics, food supply, healthcare as well as retail and wholesale distribution.
The Unbound Collection by Hyatt, a new global col-
resorts and much more. The Unbound Collection
lection of unique and inde-
by Hyatt launches with
pendent stay experiences,
properties including:
was recently launched by
The Driskill Hotel in
Hyatt Hotels Corporation.
Austin, Texas; the Hôtel
The newly announced
du Louvre in Paris, France;
Customers look for reliable, quality orientated and competent partners.
EMBRACING A CROWN JEWEL Dubai, Faiek El Saadani.
The St. Regis Dubai has introduced its highly-luxu-
Spanning two-floors,
rious Imperial Suite, which
the suite is home to three
spans an impressive 913m .
bedrooms, a living room,
2
The signature suite is the
a formal dining room
largest of the hotel’s 52
equipped to seat up to 12
suites and is larger than its
persons, a study, a lounge
800m Astor Ballroom.
area and a majlis.
portfolio will comprise
the Carmelo Resort & Spa
of both new and existing
in Carmelo, Uruguay; and
upper-upscale and luxury
the Coco Palms Resort
“Customers look for reliable, quality orientated and
hotels with distinct
in Kauai, Hawaii (due to
competent partners to provide them with the fleet on an
this exclusive residential
centre of the Imperial Suite
characters, including
undergo a revitalisation
on-going basis,” explained general manager, Dubai and
style suite, the crown jewel
leads into the central dome
historic urban gems,
and re-open in spring
Northern Emirates, Thrifty Car Rental, Karunesh Arya.
of our strong suite offer-
of the hotel, where a roof-
contemporary trend-
2018); with more
ing,” enthused hotel
top plunge pool and spa-
setters, boutique hotels,
to follow.
manager, The St. Regis
cious majlis are located.
2
“Thrifty has invested in the specialised vehicles to cater to this growing need of our clients.”
4 April 2016
“We are excited to launch
A spiral staircase in the
HOTEL CHECK LINOS INN, KAKOPETRIA, CYPRUS
By Tatiana Tsierkezou
I recently visited Linos Inn in Kakopetria,
It had a balcony, a double bed, tea and
Cyprus, for a short weekend stay and
coffee making facilities, a mini fridge, a
was extremely pleased with the overall
flat screen TV, heated flooring and most
experience.
importantly, WiFi. It was decorated with
Following a short uphill walk through the
inspiring art as well as an old fashioned
beautiful cobblestoned streets, check-in
radio, telephone and a coal iron – this
was quick and seamless and the staff was
all added to the rustic and authentic
extremely friendly and helpful.
atmosphere of the hotel.
I opted for a room upgrade which
Linos Inn’s restaurant was fabulous
included a luxurious Jacuzzi, ideal after a
– I selected a succulent mixed grill for
day of walking around the lovely village
dinner, complemented by live music,
of Kakopetria and taking in all of the
and in the morning the breakfast spread
beautiful sights.
ensured I had a great start to the day.
The traditionally designed room was extremely cosy, comfortable and clean.
I would recommend the hotel to anyone looking for a relaxing weekend.
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
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NEWS
EVOLVING TO SUIT MENA
Tourism is one of the most dynamic economic sectors.
TripAdvisor is the most visited travel website in the Middle East and Africa. The expansion of
CRITICAL TOURISM DEBATE
nabling Arabic
and today’s launch is an
speaking travellers
important next step in that
TripAdvisor into new
access to reviews
process. TripAdvisor is the
languages and markets
and ratings in their own
most visited travel website
demonstrates the
language, TripAdvisor
in the Middle East and
company’s continued focus
has announced the launch
Africa, so we are pleased
on robust international
of a new Arabic language
to offer a local language
growth. The company
Under the theme ‘Tourism for Peace
domain website.
domain for all Arabic
also recently opened an
and Development’, the World Tourism
Goals (SDGs). The high level segment of
speaking travellers who
office in Dubai, further
Organization (UNWTO) and the
the Conference on ‘Sustainable
advertising, Europe,
can now benefit from a
demonstrating the
Government of the People’s Republic
Development through Tourism’
Middle East and Africa,
localised website.”
company’s commitment
of China are organising the First
will analyse how to advance the
to the region.
World Conference on Tourism for
contribution of tourism to the 17 SDGs.
Development in Beijing set for
UNWTO Secretary-General, Taleb
May 18-21, 2016.
Rifai said: “Tourism is one of the most
Vice president display
TripAdvisor, Kevin Clapson
TripAdvisor currently
Clapson added: “We
said: “We are continually
operates in 48 countries
working to improve
and 28 languages, with
realised the value we could
the travel planning and
plans to expand its foot-
add to travellers both resid-
booking experience for
print into new markets over
ing in and coming to the
level debate on the contribution of
can make an important contribution to
travellers around the world
the course of the next year.
region. ”
tourism to the Sustainable Development
the achievement of the SDGs."
6 April 2016
The event aims to kick start a high
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dynamic economic sectors and as such
NEWS
AFRICAN EXPANSION Protea Hotels has announced the signing of
the Protea Hotel Pinnacle are both situated in
contracts for the development of new properties
Kampala’s affluent suburb of Naguru. Work on the Protea Hotel Naguru Skyz is
in Uganda. The deal was agreed between Protea Hotels,
already well underway, and the hotel is scheduled
a member of Marriott International, and its local
to open in July this year. An early 2018 opening is
partner in the country.
targeted for the Protea Hotel Pinnacle. Boasting 141 and 105 rooms respectively, the
The contracts are for the development of two new hotels in Kampala, bringing the Protea
hotels offer a mix of facilities for business and for
Hotels presence in the country to four sites, with
leisure travellers with numerous meeting rooms
one existing hotel in Kampala and another in
which are geared to cater to the high demand for
Entebbe.
conference and business meeting facilities
The upcoming Protea Hotel Naguru Skyz and
8 April 2016
in Kampala.
INTRODUCTION TO WELLNESS Now offering guests the
facial treatments and
chance to unwind and
Moroccan baths.
relax, Ramada Beach
The Experience Spa is a
Hotel Ajman has opened
newly-launched concept
its new The Experience
by Al Shifa aiming to
Spa, in partnership with
provide specialised
operator Al Shifa Spa
services underlining
International.
relaxation, wellness
Boasting five treat-
and beauty. Some of its
ment rooms and a wait-
recommended massages
ing area with a sea view,
include a four-hand
the spa offers a wide
massage and the
range of massage thera-
Thai Massage with
pies, body treatments,
Luk Pra Kob.
REWARDING LOYALTY UAE-based TIME Hotels Management has launched TIME Hotels Rewards Extra, a new loyalty programme designed to recognise its growing community of globe-trotting guests with a raft of benefits. Developed in partnership with VOILÀ Hotel Rewards, the free-to-join programme allows members to earn points for stays at any of the group’s current and future hotels and resorts, as well as at any hotel within the VOILÀ Hotel Rewards worldwide network. Members are able to redeem their points in exchange for complimentary room nights and other partner privileges including airline miles, retail products, charitable donations and other special privileges.
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INTERVIEW
HIGH EXPECTATIONS Recently appointed managing director and chief operating officer, AccorHotels Middle East, Olivier Granet speaks to Natalie Hami about how the French hotel operator is carrying out its vision for expansion in the MENA region
TTG: AccorHotels is making leaps and bounds in the Middle East. What part will you play in this? Over the past four years, I have had the pleasure of leading the development team for AccorHotels in the region during which we signed over 70 new partnership agreements across the Middle East, reaching a rate of one new signature every two weeks. A number of those properties have already opened and 55 remain under development. With this new role, I have been given the great responsibility of leading our talented team to further surpass the high expectations of our partners. I also oversee the overall operations of our diverse portfolio of internationally renowned luxury, upscale, midscale and economy hotels in the region. AccorHotels is indeed growing by leaps and bounds in the Middle
economy to luxury. As such, it is
hospitality service delivered with an Arabic touch.
East. We have more than 70 operational hotels with over 19,000 rooms.
essential that we continue to expand
I am delighted to further continue the excellent and dynamic growth
the presence of certain brands such
and colourful settings while combining the three
of AccorHotels into new markets where we endeavour to lead every
as ibis Styles – for budget-conscious
complementary principles of the ibis family of brands:
segment while expanding the diverse nature of our offerings in the 10
travellers – and the upscale Majlis
being modern, simple and focused on well-being.
countries within the Middle East in which we currently operate.
Grand Mercure, combining our
ibis Styles Al Garhoud is characterised by its trendy
international expertise with elements
TTG: How do you believe the region’s hospitality
from the local Arab culture.
sector is faring given the recent incidents in particular destinations?
TTG: The company recently
There are a number of global factors that may
announced the development of two properties in Dubai. How will these two properties stand out in the emirate and also stand up to fierce competition?
affect the hospitality sector, and create moderate
TTG: How do you plan to accelerate the development of this vital region for the group? AccorHotels’ long-term development strategy for the Middle East is well aligned with regional initiatives such as Dubai Vision 2020. Saudi Arabia is, likewise, looking forward to welcoming a larger number of visitors especially in the holy cities by offering more quality accommodation in the mid-market and economy segments. Egypt,
declines in the regional market during specific periods or events. However, we believe that these declines only occur at occasional intervals and are not part of a long-term trend. At AccorHotels, our development strategy is based on the long-term
another growth market in the region, is targeting 25 million visitors It is crucial that as a group we continue
view that the regional hospitality industry requires
to introduce new hotels that stand
further development and, as such, there is significant
tourists, it is important to develop the infrastructure for economy and
out with differentiated designs and
opportunity for further growth despite the current
mid-scale accommodation as the region continues to face a shortage
innovative concepts supported by
short-term outlook on certain markets in the region.
of quality-offerings in these segments. Saudi Arabia also faces a
our strong and efficient distribution
growing need for quality accommodation for pilgrims visiting the holy
platforms thanks to our large network
are on average only two rooms per 1,000 inhabitants
cities of Mecca and Madinah. AccorHotels’ strength in these segments,
in key feeders markets.
versus an average of 10 per 1,000 in Europe and 15
by 2020. In order to cater to the diverse needs of such a large number of
It is important to note that in the Middle East, there
The Majlis Grand Mercure Hotel &
per 1,000 in the US. Over the long term, demand for
the growth of the economy and mid-scale categories in the region
Residences Al Garhoud is part of the
hotel rooms has consistently outpaced supply in the
while creating the space for our continued fast-paced growth to meet
Majlis Grand Mercure brand, a unique
regional market. AccorHotels is best placed to meet
long-term demand.
concept created by AccorHotels to
this demand, and we are committed to delivering
specifically cater to guests of the
across every hotel segment required by the local
Middle East seeking a world-class
markets.
based upon our global know-how and expertise, enables us to support
Having said this, I also see a growing interest in unique and differentiated concept hotels across the full market spectrum – from
10 April 2016
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ibar
DESTINATION KSA
FIRM FOUNDATIONS With both major and peripheral cities undergoing development expected to boost the travel and tourism industry, Saudi Arabia has become a true favourite amongst hotel companies. Natalie Hami reports
lassed as the second largest hub for hotel construction – behind the UAE – in the MENA region, the Kingdom of Saudi Arabia continues to show unprecedented growth in its tourism product, with this year set to be a record year for hotel openings. And why not? With an ambitious strategy to host 45.3 million tourists each year by 2020, KSA must prepare itself to welcome these guests. According to a report by TOPHOTELPROJECTS, commissioned by The Hotel Show Saudi Arabia 2016, the KSA has 47,431 rooms and 124 hotel projects currently under development. The majority of projects are in their final construction and preopening stages, with 52 projects and almost 20,000 rooms set to open to the public throughout 2016. Group event director, dmg events hospitality portfolio (organisers of The Hotel Show Saudi Arabia), Christine Davidson said: “Saudi remains the leading tourist destination in the region and religious tourist figures are forecast to reach new heights with government improvements to infrastructure, and developments to the two Holy Mosques in Makkah and Madinah. The opportunities for smart hoteliers and restaurateurs are significant.” This growth was also confirmed by director of sales and marketing, Makkah Marriott Hotel, Moataz El Tabei who told
TTG: “Makkah city is booming with significant mega projects of expanding the holy Haram, which aims to provide new praying areas and essential services to the millions of pilgrims who visit Makkah seasonally for Hajj and Umrah.”
12 April 2016
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DESTINATION KSA Hotel Management Corporation has plans to open the doors to five new hotels in Riyadh, Jeddah, and Al Khobar, by the end of 2016. “Four of these properties fall under the ‘Centro by Rotana’ brand, a new designation that meets
Saudi remains the leading tourist destination in the region.
the demand of all kinds of travellers on a limited budget. The fifth property, and the first one to open, falls under the Rayhaan by Rotana brand, introducing modernity closely complimenting the Arabian culture in the heart of the capital, Riyadh,” revealed area vice president – KSA, Sudan, Egypt, Iraq, Kuwait, Qatar, Jordan and Bahrain, Rotana, Mohamad Haj Hassan.
El Tabei also referred to a major infrastructural project, Al-Haramain Train
PERFECT FIT
project, expected to boost the economy and connectivity. “This vital and strategic project
However the destination’s tourism industry and
is one of the implementation schemes of the
its stakeholders are not only embracing the
mass expansion of the Saudi railway across the
need for increased rooms, it is also taking into
country. This will connect four main stations
consideration the need for providing a wide
in the project between Makkah, Jeddah, King
range of brands from lavish luxury all the way
Abdullah Economic City and Madinah which will
down to affordable budget brands.
boost the economy indicator in Makkah hotels eventually.” Meanwhile, a number of regional and international hospitality companies continue
Traditionally a destination for pilgrims, the KSA is also making room for a number of other tourism segments.
Director of sales and marketing, Al Faisaliah Hotel and Hotel Al Khozama,
According to Haj Hassan, Rotana aims to
to factor Saudi Arabia into their regional
capture the different segments of the market
expansion plans.
by ensuring Rotana guests find all that they are
One such company is AccorHotels, which currently has 15 properties in operation and
CONFIDENT STRIDES
looking for in any one of its hotels.
Oliver Braun talks to TTG about how Al Faisaliah aims to fulfil the needs of a variety of travellers to the Kingdom TTG: How is your property rising to the challenge of increased demand
“Our new properties opening in the Kingdom
and competition within the KSA’s hospitality industry?
close to 4,500 opened rooms, spanning a
will be appealing to large corporate entities, small
range of brands, according to vice-president of
and medium business owners, and individual
With 20,000 new rooms set to launch in the Kingdom this year, we welcome
operations, AccorHotels KSA and Egypt, Salah
travellers.”
the competition as it is a healthy sign of a booming economy. We know that
Oumouden. He added: “In the pipeline, we currently have
With Saudi Arabia looking to tap into more
Saudi Arabia remains a popular destination for GCC tourists, with around 7.4
mass tourism via budget accommodation, Haj
million visitors entering the Kingdom in the first six months of 2015, which
34 properties under development across Saudi
Hassan explained that the Centro Hotels by
represented an increase of 25 per cent against the same period in 2014. We
Arabia, bringing an additional 9,000 rooms
Rotana concept is specifically designed to cater
feel confident about our position in the market as we offer a unique and
and raising AccorHotels’ portfolio closer to our
to this rapidly expanding market.
established product. Al Faisaliah Suites is the first and only dedicated all suite
target of 50 hotels in the Kingdom.” Referring to the motivation behind such
“We will work to promote the concept of
property in the capital, with 106 suites across eight categories. We can provide
economy hotels, which is relatively new in the
a tailor made experience for our guests seeking the epitome of luxury, com-
ambitious expansion plans in the KSA,
Kingdom and will offer guests a wonderful stay at
fort and exemplary service.
Oumouden explained that the potential seen
convenient prices while still providing them with
in the destination is based on the phenomenal
the highest standards of hospitality.”
growth in the number of visitors that the country is currently witnessing. “Religious tourism for Hajj and Umrah around the Holy Cities of Makkah and Madinah
TTG: Which tourism segments are you looking to grow and why?
Also prioritising the mid-market segment, along with the luxury segment, is Millennium and
As tourism develops in the Kingdom, we are presented with more opportuni-
Copthorne Middle East and Africa.
ties for growth and diversification. Al Faisaliah Hotel is in a position to lead the
“We have a multi-brand development strategy
way in many popular niche segments, due to its diverse and detailed product
is drawing in increasingly large numbers
planned for Saudi Arabia, with an aim to serve
offering. We know the wellness tourism market drives $2 billion in revenue
of guests. The country also has a growing
different market segments, representing quality
and 10 million overnights annually, and the Al Faisaliah Spa by ESPA offers an
business travel segment in cities like Riyadh
and value in every class,” president and CEO,
unrivalled spa experience in the capital, with its four floor luxury urban retreat
and Jeddah, and remains a popular destination
Millennium and Copthorne Middle East and
led by a team of globally acclaimed experts. Another growth area is MICE, and
for many nationals from the GCC region.”
Africa, Ali Hamad Lakhraim Alzaabi exclusively
we know that within the region there is scope for Riyadh accommodating a
told TTG.
larger portion of this market and with more than 6,000m2 of meeting space,
Another such company is serviced residence owner-operator, The Ascott Limited. Director, business development - GCC,
Alzaabi further noted that the rise in business travel has resulted in the opportunity to build
Al Faisaliah Hotel is in a prime position for cornering a greater share of this growing economy.
Ascott International Management, Dubai,
affordable, budget accommodation, as such the
Hafid Mirabti told TTG: “KSA is now our largest
hospitality giant will be introducing Studio M,
TTG: What projects are currently underway in the Kingdom which will
growth pipeline in the Middle East, with four
Millennium Executive Apartments, Copthorne
boost tourism?
properties planned bringing our KSA portfolio
and Kingsgate brands.
to seven properties. Existing properties
For the discerning luxury traveller Millennium
Tourism authorities have recently announced that 66 islands along the coun-
recently opened from Q4 of 2015 are Ascott
and Copthorne is offering properties such as
try’s Red Sea coast are ‘ready for investment’, this step to develop Saudi
Tahlia, Ascott Sari and Citadines Al Salamah in
Biltmore and Grand Millennium.
Arabia as a leisure destination certainly changing the demographics of visitors over time. When the time comes, we will be able to adapt our marketing strat-
Jeddah; the first hotel apartments to enter the market which are being very well received by
A tourism stronghold for the region, the
egies accordingly. At present we have a strong base of business, expat and
both business and leisure travellers.”
Kingdom of Saudi Arabia continues to hold
local visitors, but looking ahead the country has great potential for becoming
great appeal.
a stronger leisure destination and receiving international family travellers.
Furthermore, regional powerhouse Rotana
April 2016
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13
DESTINATION KSA
POISED FOR GROWTH to the country’s economy with over 248
EVOLVING WITH THE TIMES
million pilgrims visiting the KSA in the last 10 years. By bolstering our services and offering better facilities, we are confident
Our strategy is to maintain our Moevenpick five-star standard.
that we will contribute to the further growth of this segment. In light of such exceptional figures for the KSA’s hospitality sector, Elaf Group is poised to expand its business strategically to contribute to bolstering the sector as well as boosting the economy. We have plans to open new hotels in the upcoming years that will be on par with the best international standards, adding more rooms that will immensely benefit the tourism CEO, Elaf Group, Ziyad Bin Mahfouz
sector. In addition, we will establish strategic
With a view to offering
sales and marketing, Wael
hotel is very keen to hire
speaks exclusively to TTG
relationship to strengthen our presence
exclusive five-star service
Roshdy.
well-educated and well-
locally, regionally and internationally.
to its guests, Madinah
Elaf Group will continue to strengthen
The outlook for the KSA’s hospitality
“Our strategy is to
trained staff to ensure
Möevenpick Hotel is
maintain our Möevenpick
delivery of Möevenpick’s standard of service.
the tourism industry with a focus on the
sector is optimistic with a number of new
currently targeting a broad
five-star standard to
religious tourism segment, as large numbers
luxury projects ready for completion in
range of markets including
create more and more
of people visit the country for this purpose.
the next couple of years. [Around] 50,000
the Far East, Turkey, Egypt,
loyal guests from different
looking to strengthen its
This is in line with the main focus of the
rooms and 74,000 furnished apartments will
Morocco, Nigeria and
nationalities locally and
corporate segment, with
KSA’s hospitality industry. Tourism for
be added to address the expanding tourist
South Africa, according to
internationally,” said
the aim of increasing the
religious purposes is also a key contributor
inflow from across the world by 2020.
the property’s director of
Roshdy, adding that the
business mix.
14 April 2016
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The property is also
UPDATE GREECE & CYPRUS
TRADITION OF STENGTH
to strength. As such, the Greek Tourism Confederation (SETE) is forecasting that 2016 will see another record year of visitor arrivals to Greece. President, SETE, Andreas Andreadis said: “We are anticipating that tourism will, once again, contribute decisively to the Greek economy in 2016.” He added: “From information gathered at ITB, the planned allocation of seats for international airlines to Greece in 2016, and information from tour operators and online booking tracking systems, the Greek Tourism Confederation estimates that arrivals to Greece this year could reach 25 million (27.5 million including cruise lines), up from 23.5 million in 2015.” Andreadis explained that this would see the total income from tourism reach just over $16 billion, up from just over $15 billion in 2015. Eager to discover the destination’s secret to success,
TTG approached a number of prominent hotels to enquire how they were keeping the momentum going. General manager, Grecotel Luxury Hotels & Resorts,
Both Greece and Cyprus’ tourism industries have faced challenges, however, they are looking forward to an even healthier future. Natalie Hami reports
Vassilis Minadakis explained to TTG that the company is constantly focused on improving its products and diversifying in order to offer guests the most memorable experience possible. “We are always seeking the next new experience to offer in special packages to our clients. Let’s take golf for example; Crete is now a new golf destination with an 18 hole course near Heraklion. We are looking at attracting this niche market that will
Group’s own success story.
objectives for the next five years
not only add to the tourism arrivals in Crete but will as a
“For Kanika Hotels, 2015 was
include to develop and manage
consequence lengthen the tourist season.”
ith an enviable location in
a successful year in terms of
new projects relating to the
the very corner of the warm
occupancies, in all of our hotels,
promotion of sustainability in
Mediterranean sea, Cyprus has
with comments from customers
the tourism industry, increase
long boasted a diverse tourism
that stayed with us being very
awareness among tourists and
are investing heavily to ensure that its product is able to
product. Visitors have a great many options
positive on the quality of the
locals on sustainability issues,
meet the demands of its more elite guests.
at their fingertips: they can either bask in the
facilities, services and food our
engage research in tourism
heat of the beating sun, swim in the cool, calm
hotels are offering.”
sustainability issues and for CSTI
CYPRUS
sea, or head up to the mountains. Despite the island’s naturally appealing
He added: “Our aim no matter how successful our hotels are, is
which is being rolled out in all its Exclusive Resorts. Meanwhile, the luxurious Sani Resort and Ikos Resorts
to become a hub on sustainability for the whole island. Also speaking to TTG on the
tourism product though, in recent years
to keep this positive momentum
Cyprus has seen its tourism figures dip
by improving further and
significance of sustainability was
drastically. However, no more, as these figures
differentiating our services and
head of sustainable practice,
begin to rise, with 2015 certainly being a
products.”
The Travel Foundation, Julie
bumper year.
Grecotel has also launched the Kids Summer Camp
Questioned as to what he
Middleton, an organisation which
Arrivals to Greece this year could reach 25 million.
believed was the missing link in
formed and funded CSTI in 2006
of Cyprus recently published the results of
the island’s tourism industry,
to help meet the challenges faced
the Passengers Survey, which revealed that
Michaelides said: “Cyprus is
by mainstream tourism.
tourist arrivals reached 78,348 in December
missing a strong branding of what
2015, a 37.8 per cent jump on December 2014
we offer as a tourist destination
helping hand that The Travel
Ikos Resorts, Antonis Avdelas told TTG: “Sani and Ikos
numbers (56,863).
or, even better, are in need of a re-
Foundation has been offering.
Resorts are investing $45 million over the next two years
branding of the destination.”
The Statistical Service of the Republic
Furthermore, during the Cyprus Hotel
Middleton elucidated on the
Chief sales and marketing office for Sani Resort and
“Together we’ve already achieved
on several of our properties: Sani Asterias, Sani Club and
Some however, believe that
a great deal on the island, raising
Ikos Oceania. We are improving the infrastructure and
Undersecretary to the President, Constantinos
sustainability is the answer to the
sustainability standards, finding
overall quality of our suite accommodation and heavily
Petrides outlined a new strategy for the
island’s tourism deficiencies.
resource efficiencies, improving
investing money to allow families to have a superior
tourism products and helping
holiday experience.”
Association’s annual hotel conference,
tourism sector that would include legislative
“CSTI stands on a successful
reforms, with the first part of it focusing on
record and it has established
small enterprises to tap into
simplifying the legislative framework for
itself as the leading NGO in
tourism. Ultimately we’re helping
Corfu, Fran da Silva, the five-star beach resort has been
business licensing by reducing red tape by
Cyprus for the last few years,
to create a more attractive,
undergoing improvements over the last four years,
up to 60 per cent. The strategy would also
promoting and implementing
resilient type of tourism.”
however, with the team mainly focusing on guest needs.
include infrastructural and public transport
policies and practices focusing
needs, education and training, promotion and
on sustainability in the tourism
incentives.
industry,” chairman, The Cyprus
According to sales and marketing executive, MarBella
This also includes the resort’s latest additions in the
GREECE
form of suites with private pools and a brand new fitness centre.
Sustainable Tourism Initiative
Like Cyprus, Greece has also
throughout the tourism sector, with group
(CSTI), Philippos Drousiotis
dealt with its fair share of tourism
These two Mediterranean wonders cannot be defined
operations manager, Kanika Hotels Group,
explained to TTG.
lows, however, in recent years
by their tourism lows, but the more solid and
it has been going from strength
sustainable tourism product that is in the making.
These ripples of optimism were felt
Spyros Michaelides explaining to TTG the
According to Drousiotis, CSTI’s
16 April 2016
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UPDATE GREECE & CYPRUS
LOCAL LUXURY
NEWS FLASH
he opening of Lokàl Hotel in Larnaca, Cyprus has certainly brought an air of boutique luxury to the church of St. Lazarus area. According to co-owner, Lokàl Hotel, Dr. Kleovoulos Athanasiou, the hotel came about to provide an alternative option to the mass produced hotel rooms. Lokàl Hotel features 17 rooms in total, with 12 new build rooms and five in the listed property.
PROMISING BEGINNING With plans to promote
refurbish 70 rooms and
Crystal Springs Beach
upgrade various common
Hotel in Protaras, Cyprus,
areas of the hotel.”
via various travel and
Lokàl provides an artistic blend of old and new.
Shakallis also revealed “Although only a small hotel, Lokàl provides an artistic
tourism exhibitions, the
the addition of a spa, which
property’s director, Nicolas
will be ready in time for
blend of old and new where on the one hand it displays
Shakallis spoke exclusively
Crystal Springs Beach’s
with pride the restoration of its listed property and on the
to TTG regarding its upcom-
April opening.
other provides contemporary trendy minimalism
ing enhancements. “Last year we built a new
Amathus Beach Hotel Limassol has revamped some of its facilities. These include changes to its pool area in time for the summer season. Furthermore, an outdoor jacuzzi pool has been added next to the main pool for a complete relaxation experience. The family pool has also now become heated in an effort to ensure that the water will be warm enough for children to enjoy swimming in the autumn and spring.
Concluding, Shakallis said: “We are creating a luxury
accommodation.” Athanasiou explained that original furniture from the
floor consisting of 30 mod-
spa to enhance the overall
listed property is artfully matched with contemporary
ern and luxurious Superior
hotel product and guest
furniture creating a modern, elegant and relaxing
Rooms. This year we will
experience.”
ambiance in the hotel.
SOARING TO SUCCESS The largest Greek airline, Aegean Airlines
based on traditional markets such as France,
is going from strength to strength, having
Cyprus, Italy and Switzerland, countries in
reported a total passenger growth of 15 per
which the company operates direct flights
cent in 2015.
to, as well as many other destinations in-
The greatest part of the increase derives from its international network, where the main investment in new destinations was
cluding new markets, such as Saudi Arabia, Norway and Iran, that were added in 2015. CEO, Aegean Airlines, Dimitris Gerogian-
made, marking a 24 per cent increase, four
nis said: “In the midst of the capital controls
times faster than the country’s rate of
and with the banks closed, we significantly
increase in total air arrivals (six per cent).
expanded our international network in new
On the home front, the carrier presented
markets and we have taken delivery of four
growth of seven per cent in domestic traf-
brand new Airbus Α320ceo aircraft. We
fic. Athens, Heraklion and Rhodes showed
have upgraded our electronic services with
significantly higher growth rates compared
a new-gen website and enhanced our loyalty
to the overall market. Athens marked an
programme with new benefits and services
impressive increase rate of 28 per cent,
for our passengers.”
PLUSH NEW SERVICES Central to the recent
Sani Resort in Halkidiki,
a brand new exclusive spa
Greece has recently
at Sani Asterias Suites for
branding is the renaming of
launched its new corporate
the ultimate in relaxation,
Sani's highly individual prop-
identity and improved
two new restaurants and an
erties including Sani Beach,
website.
extensive yoga offering.
Sani Club, Sani Asterias and
Aiming to enhance Sani’s
In recent years Sani has
Porto Sani. Each new brand
positioning as a must-visit
upgraded each one of its
logo has been designed to
luxury resort, the new
luxury properties and en-
reflect the unique character
branding exercise is part of
hanced its award-winning
of each hotel offering, and
a host of exciting changes
service. The new branding
to help guests more easily
for Sani in 2016.
perfectly reflects these
identify the category of
developments and its wider
accommodation that most
ambitions.
fits their needs.
This year guests can enjoy new luxurious Family Suites,
April 2016
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17
ibar
ON LOCATION SRI LANKA s one of the most talked about emerging destinations of the past five years, Sri Lanka hasn’t always had it easy. The destination’s tourism industry has been hindered by years of civil war and unrest, yet today, finally, the country is thriving as a destination that appeals to many. “Sri Lanka is still a very hot destination and so far many guests have shared that they are pleasantly surprised with the country,” said general manager, Centara Ceysands Resort and Spa, Riaan Drever. “With greater education about Sri Lanka and the cultural and adventure activities, this has created greater awareness and interest for the destination. Given this new awareness, Sri Lanka is a destination that many travellers are choosing over other more well-known locations.” According to sales manager, Aman Resorts - Sri Lanka, Harshana De Alwis, Sri Lanka has set a target of attracting two and a half million tourists by 2016 and tourism now plays a key role in the destination’s economic growth and development.
BOUTIQUE EXPERIENCES As Sri Lanka continues to enjoy its time on the hot list of ‘must visit’ tourism destinations, the country’s success is allowing for the growth and development of new trends within the sector. Commenting on these new trends, De Alwis told
TTG: “A shift from large corporate hotels to small luxury boutique resorts is a rapidly growing trend in
TROPICAL ATTRACTION Thrust into the spotlight after years of tourism oblivion, Sri Lanka is managing to maintain its spot on the travel ‘hot list’ while also delicately evolving its infrastructure in accordance with the growing demand. Emily Millett writes
tourism in Sri Lanka.” Evidence of this emerging trend can be seen in the current expansion of the destination’s luxury
experience real Sri Lanka. Aman Resorts is also on a mission to
country. Sri Lanka is also a year round
more carbon footprint and wellness
destination, everyone has something to
conscious and we see many new and
boutique hotel portfolio, with a number of recent
embrace the experiential travel trend, with
do, some interest, a passion to follow and
existing properties and experiences
openings across the island nation.
newly launched activities designed to allow
experience. People can experience many
responding to these new demands."
guests a chance to get under the skin
different things in a matter of a few hours.
earlier this year in the coastal town of Galle. The
of the destination. Commenting on the
From tea to beach, to culture, cascading
appeal to diverse market segments, the
luxurious property sits on the water’s edge and
initiatives, De Alwis said: “In 2016, we will
water, flowing rivers, mountains of tea,
destination is also seeing the exponential
boasts just 16 suites.
be arranging tours to a nearby cinnamon
climate and scenery. At Helanka we offer
growth of its luxury market as cluster
plantation. Local farmers will guide our
very personalised packages for everyone,
director of sales and marketing, Anantara
is the exclusive little Chena Huts by Uga Escapes
guests through their fragrant fields,
from high-end niche market visitors to
Sri Lanka, Yves-Cem Noack explained to
boutique resort, with its 14 rustic but luxurious
explaining how the spice is grown and
the adventurous budget students and
TTG: “Up until 2014, Sri Lanka attracted
wooden cabins set in an enclave between Yala
farmed. Guests will have a unique insight
honeymooners.”
mostly business travellers, full board,
National Park and the Indian Ocean. Each of the 14
into Sri Lankan farming life and will have
detached, private pavilions has its very own private
the opportunity to take part in the harvest
increase in Chinese arrivals across Sri
backpackers, however, with the opening
pool and guests can also avail of a fine dining
and watch how the ubiquitous spice is
Lanka recently, the vast diversity of the
of smaller luxury resorts particularly in
restaurant, a cocktail bar, a swimming pool and
dried and prepared for consumption.
country is also prompting a rise in a range
Weligama and Koggala, and now with
other amenities for recreation.
The Owl & the Pussycat boutique hotel opened
Also having opened at the beginning of the year
And although there has been an
Evidence of Sri Lanka’s ability to
low-priced package travellers and
Back at Amangalla, the executive chef
of other travel groups. According to
Anantara entering the market place,
Alongside this surge in travellers looking for
will prepare a selection of traditional
Argent a rise in sustainability conscious
Sri Lanka is certainly attracting luxury
boutique accommodation in Sri Lanka, industry
Sri Lankan meals demonstrating how
and environmentally concerned Millennials
travellers.
insiders have also noticed an increase in the
cinnamon can be used in this rich cuisine.”
has been noted at Columbus Tours.
“With the opening of our second
“The trend of responsible and
Anantara, Anantara Kalutara Resort
sustainable tourism is growing and
in July and the opening of two other
demand for experiential travel as manager, product development, Columbus Tours, Kshanika Argent explained to TTG: “A traveller may like to observe
.” VAST DIVERSITY
is driven by Generation X and Y, and
international branded hotels in the south,
blue whales from the air, or see a city through the
As the destination responds to the
more recently the Millennials, and this
we expect this trend to be maintained and
eyes of a resident historian or take up a master
changing demands of its visitors, the
in turn has had an interesting impact on
strengthened,” Noack added.
class with locally renowned chefs or and we’re
steady increase of guests from all walks of
experiential suppliers and accommodation
proud to say that as a developing nation cut off
life is proof to the claim that Sri Lanka has
suppliers alike,” said Argent. “These
Following decades of civil war in the
from mainstream tourism for some three decades,
something for everyone.
travellers would rather walk beside an
small island nation, Sri Lanka is finally
elephant than ride one; they want to
now able to reap the rewards of its
diversity, director, Helanka Vacations,
give back to communities less developed
outstanding offerings and natural
we understand these requirements and are geared to deliver.”
Commenting on the destination’s Rishantha Mendis told TTG: “The
in more meaningful ways and they
beauty, and as such, the tourism
has launched a series of inspiring new bespoke
wide variety Sri Lanka has on offer to
want to stay connected and see those
industry is developing in leaps and
and tailor made journeys for guests looking to
visitors is a major factor in favour of the
communities grow; they are certainly
bounds.
In response to the trend, the tour operator
20 April 2016
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ON LOCATION SRI LANKA
HISTORIC YEAR AHEAD As Sri Lanka quickly shrugs of its ‘emerging destination’ status and strides towards a future of tourism excellence, chairman, Jetwing Hotels, Hiran Cooray speaks to Emily Millett about the company's renewed focus on world-class standards of service and hospitality
TTG: What is your latest news and what do you have
and unique. Jetwing Vil Uyana, for example celebrates its 10th anniversary later this year – a
planned for the rest of 2016?
property many said was impossible and would never be a success. We took abandoned land, and transformed it into the country’s first luxury eco-resort with no compromises on comfort.
Currently, the Jetwing portfolio stands at over 25 prop-
Jetwing Yala is another example, as we merged the concept of a traditional safari hotel with
erties. We’ve recently launched two flagship resorts,
wellness and a developed beach area inclusive of trained lifeguards and equipment.
namely Jetwing Kaduruketha in Wellawaya and Jetwing
Also, youth travellers may not necessarily have the resources to spend on four - or five-star
Jaffna in the north. The former is the country’s first
hotels. With this in mind, we developed and launched the first select service accommodation
luxury agro-resort, overlooking an amazing view of 50
brand in Sri Lanka – Hotel J, Negombo, followed by Bansei by Hotel J in Hikkaduwa. Each of
acres of paddy fields and the majestic Poonagala moun-
our Hotel J properties are and will be centrally located, to ensure easy access to and from the
tain range on the horizon. Jetwing Jaffna is another first,
property, restful comfort – the bed linen, mattress and pillows along with the shower are what
marking the entry of star-class hospitality into an area of
we use in our high–end resorts, cleanliness, security, and connectivity through free WiFi and
Sri Lanka that was long considered inaccessible.
cable TV.
We also have great plans for the future, and are looking at launching four projects this year alone – the
TTG: How do you stand out from the tourism crowd in Sri Lanka?
first will be Sunrise by Jetwing, in the pristine paradise of Passikudah, opening this month; Jetwing Colombo
When my father began the company over 40 years ago, he was adamant that hospitality
Seven, our first entry into the commercial capital of Sri
should be simple and effortless – based on the family values of passion, honesty, integrity and
Lanka, opening in August 2016 alongside Jetwing Lake in
tenacity. That is the foundation we build everything on, and complement through open and
Dambulla, and Jie Jie by Jetwing in Panadura.
inviting design heavily influenced by Geoffrey Bawa, and our commitment to sustainable operation and community development. Our properties are designed to be of little impact to the en-
TTG: What trends are you noticing within the tourism
vironment as possible, and we utilise green technology to its fullest; from solar power, biomass
industry in Sri Lanka, what do you think is driving
boilers burning cinnamon wood, a waste byproduct of cinnamon farming, and water conserva-
these trends and how is Jetwing Hotels responding?
tion/recycling amongst others. In addition, our Jetwing Youth Development Project (JYDP) is a PATA Grand Award winning initiative, where we seek to provide a career in hospitality to
It’s all about experiences now. The days of lounging
talented youth through completely free of charge training. All these combine to form a brand
around and not moving out of the hotel you’re staying in
identity truly like no other. Our guests value what we do, they love the personalised service
are fast disappearing, as evidenced primarily in the 18-30
and luxurious comfort, and trust that their stay in Sri Lanka with us has no negative impact.
age group. The older clientele are also high spending and expect world-class service, as we are no longer an
TTG: What types of tourists are currently visiting Sri Lanka and where are they from?
emerging destination. All our barriers are gone after the war ended, and whilst a few areas could be improved in
We see visitors from everywhere, to be very honest. From budget backpackers to high-end
terms of infrastructure, there is nothing stopping us from
travellers, Sri Lanka has something to offer everyone. Whilst our top performing markets have
achieving global recognition for hospitality and service.
historically been from Europe, today we see markets such as India and China catching up quite
At Jetwing, we believe in being the home of Sri Lankan hospitality, and to provide experiences that are novel
fast as our products increase – we are now a popular MICE destination too, and it reflects in the travellers that visit.
22 April 2016
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ON LOCATION SRI LANKA
SUSTAINABLE DEVELOPMENTS
SPREADING ITS WINGS
Sri Lanka’s sustainable tourism product has expanded recently following the opening of the boutique hotel Tri Lanka
SriLankan Airlines is expanding its horizons
on Lake Koggala, near the Dutch colonial town of Galle.
to a number of new destinations this year,
The five-star property opened at the end of last year and
with thrice-weekly non-stop flights from
has been described as Sri Lanka's first truly contemporary,
Guangzhou to Colombo introduced in
sustainable luxury design hotel. Designed according to the
January, a fifth Frankfurt frequency set to
EXOTIC RETREATS
geometric patterns of nature, the six-acre property is guided
be added from July 2016 and a significant
Set to open this summer, Hotel
terrace-solarium and a gym. An
by an all-encompassing sustainable philosophy.
capacity increase to the Middle East.
Riu Sri Lanka is located right on
adult entertaining programme
the shore of Ahungalla beach in
and a kids’ club will be available
the south-west of the island.
for more active guests.
Tri Lanka spirals ten suites around an island flanking the
With the commencement of the new
lake, and features living walls, green roofs, solar hot water,
non-stop flights between Guangzhou and
recycled wood and entirely local materials.
Colombo, SriLankan Airlines became the first
Offering an opportunity to
The complex’s two main restau-
airline operating direct flights between the
enjoy the beaches of the Indian
rants offer local and international
Lara Baumann and her photographer husband Rob Drum-
two destinations in the South China market.
Ocean and the many tourism
cuisine buffet options for break-
mond, the hotel offers yoga, Ayurveda and other holistic
The new flights are being operated with wide
sights of Sri Lanka, the new
fast, lunch and dinner, while three
treatments. The property's 11 bedrooms and suites feature
body A330-300 and A330-200 aircraft.
hotel is due to include a wealth of
à la carte restaurants including an
private gardens, terraces or plunge pools, while communal
Showing a commitment to the MENA
amenities and services for guests
Asian restaurant, an Italian res-
of all ages.
taurant and a grill-steakhouse lo-
Owned and founded by world renowned yoga instructor
spaces include a 21-metre infinity pool and a restaurant
region, 2016 is set to see SriLankan Airlines
serving reinterpreted Sri Lankan classics.
start operating daily flights to Riyadh and six flights a week to Jeddah. The national carrier currently serves seven key hubs in the Middle East including Abu Dhabi, Dubai, Doha, Dammam, Riyadh,
The hotel’s spa and wellness
cated on the beach, round off the
centre will provide a menu of
culinary offering. At night, guests
beauty treatments and massages
can choose from a bar open 24
for guests looking to relax.
hours a day and three additional
Additional leisure facilities
bars which serve during the day,
Jeddah and Kuwait with a total of 42 flights
consist of three fresh water pools
as well as the hotel's nightclub
a week.
including a children’s pool, a
which is free to all guests.
April 2016
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23
SPOTLIGHT SOUTH AFRICA
GREAT VALUE FOR MONEY While the recent amendments to incoming visa regulations have served to increase demand, the weakened currency is also proving beneficial to South Africa’s tourism industry as the product now offers exceptional value for money.
INTENSE VIBES The gateway to Africa is currently proving its multi-faceted tourism appeal with the growth of a series of beneficial emerging sectors within the industry. Emily Millett writes
“One of South Africa’s biggest selling points at the moment is the value international visitors receive in dollar terms,” commented chief marketing officer, business and leisure tourism, Wesgro Cape Town and Western Cape tourism, trade and investment, Judy Lain. “From luxurious establishments and experiences to the smaller, local offerings in the rural areas, visitors are guaranteed the best value for money in terms of service, food, experiences and offerings.” This devaluation of the South African Rand has led to the advent of new feeder markets into the country including Australia, the UK and the US, as sales and marketing manager, Ellerman House, Lindsy Terry explained to TTG: “South Africa has always been a popular destination, but our weak ZAR is making it possible for anyone to come and visit in 2016. We are seeing lots of growth from the Australian market. It is now more affordable than ever before to visit South Africa and stay at high-end luxury properties.” And it’s not just the international markets that are showing signs of picking up this year, the decline of the Rand has also catalysed renewed interest in domestic tourism, with local South African’s travelling within the destination. “South Africa as always offers great value accommodation, food, service and hospitality. South Africa has always been good value for money, but now it is exceptional value
outh Africa’s rich and varied tourism industry currently has everything working
for money, and we are attracting tourists from all over the world. South Africans are also
in its favour, from amended visa regulations and a weakened currency, to insta-
showing an interest in travelling their own country because of the weak Rand,” noted
bility in the rest of the region and of course an ever evolving tourism product.
director, Grootbos Foundation, Leán Terblanche.
“A really encouraging trend that we’re noticing in our business is that the for-
In response to the growing trend for domestic travel, Protea Hotels is focusing on the
ward booking cycle seems to be getting longer, which alludes to the fact that demand is on
domestic leisure market this year, promoting venues that are suitable for family holidays,
the increase, which is very positive,” managing director, Newmark Hotels, Neil Markovitz
as Barenblatt told TTG: “Owing to the decline in South Africa’s currency, it has become a
explained to TTG: “I think the diversity of our offering is a huge advantage to our potential
particularly cost-effective destination for travellers from Europe, the US and the UK, and
future growth. South Africa attracts from across the board due to this diversity.”
so there is a trend in terms of us seeing an increase in hotel bookings from visitors from
A large portion of the recent influx of arrivals can be put down to the changes in the visa
those areas. At the same time, we anticipate that there will be a spike in domestic tourism
policies to incoming tourists as director sales and marketing, Tamrich Tours, Rob Hetem
as local people select to holiday inside the country rather than going abroad because of
said: “The 10 year visa being put on the table has to be our greatest latest news for South
the impact of the currency.”
Africa tourism for 2016 and is a massive forward shift in our visa policy approach brought
According to Markovitz of Newmark Hotels, the current state of the Rand is influencing
about by extensive collaboration with and between industry stakeholders and inter-gov-
not only the markets travelling to South Africa, but also the way these new tourists are
ernment departments. This has sent an extremely positive message to the industry that
travelling. “The devaluing of the Rand has stimulated a change in spending behaviour, with
we are 100 per cent open for business and we have seen a surge of enquiries since mid-
tourists definitely trading up in terms of experience,” Markovitz told TTG.
December 2015.” Group marketing manager, Protea Hotels and African Pride Hotels, Nicholas Barenblatt
LIVE LIKE A LOCAL
has seen a particular increase in travellers from the Chinese market, saying: “Amend-
And indeed in recent months, South Africa has seen a positive increase in the demand
ments to the visa regulations for travellers coming into South Africa have recently been
for authentic experiences as CEO, Cape Town Tourism, Enver Duminy told TTG: “We have
implemented, with others still to come, and these are already having a positive effect on
already uncovered the 'travel like a local trend', in which visitors want to explore the entire
inbound travel. For instance, Chinese tourists no longer have to apply in person for visas
city and uncover the hidden gems on offer. This led us to create a series of ‘Love Cape
but can now apply through their travel agents.
Town Neighbourhoods’ videos which take the viewer on an intimate journey through some
“This has resulted in a growth in arrivals from this market, a trend that is expected to continue. A similar programme will be rolled out for the Indian market soon, and so we anticipate a rise in arrivals from India too.” Perhaps the growing visitor numbers can also be credited to the arrival of increasing direct flights from international carriers. “Recently we’ve noted an increase in direct flights
popular but lesser-known suburbs. We’re releasing three more videos in the series based on the success of the first three.” Wesgro Cape Town and Western Cape tourism, trade and investment is also responding by promoting South Africa’s most exclusive experiences. “We will focus our attention on driving many of our unique experiences relating to food
to Cape Town International Airport from Turkish Airlines, Ethiopian Airlines and Qatar
and wine, cycling and culture and heritage,” said Lain. “The Western Cape has so much
Airways.” The airport increased capacity in 2015 and already this has had on impact on the
diversity to offer around these experiences from our city to our five surrounding regions
volume of arrivals we’re seeing. This bodes well in terms of welcoming different markets
suiting all budgets.”
and hopefully extending our reach across the globe.
Elsewhere, Ellerman House has launched an exclusive The Studio at Ellerman House bou-
SPOTLIGHT SOUTH AFRICA
tique where guests will be able to purchase high-end products that are unique to South Africa. “Guests want unique experiences – something they can do that none of their friends have done, so we always have to be on top of our game and offer the most unique, one-of-a-kind experiences on property and off-property,” Terry of Ellerman House told TTG. The growth in popularity of experiential travel is also influencing the rise in other niche markets such as the family travel groups and multigenerational travel parties. “One of the most exciting trends we are noticing is the growth in multi-generational travel and a growing focus on the experiential take-away,” said Hetem of Tamrich Tours. “Travellers are looking to enjoy activities that create memories.” “Multi-generational travel is an exciting segment showing the most interest in our offerings currently and this provides us with an opportunity to explore an exciting range of experiences, tailor made to
DISCOVER SOUTH AFRICA
each itinerary,” Hetem added. Experiential travel is having other positive side effects on the tourism industry in South Africa, including the evolution of a more conscious way of travelling as Terblanche of Grootbos Private Nature Reserve commented: “More people travel with a conscience, and select travel destinations where they can contribute to doing good.”
TRAVELLING WITH A CONSCIENCE With increasing numbers of travellers looking to limit the environmental impact of their trip to South Africa, many tourism industry insiders such as Grootbos Private Nature Reserve, are responding by offering environmentally conscious options to visitors. “We have expanded on having a chef's tasting menu using ingredients from our organic farm to include a foraging aspect,” said Terblanche. “Chefs accompany guests on a foraging expedition to collect various botanical herbs and flowers that are then incorporated into meals in an interactive cooking demonstration.” Grootbos Private Nature Reserve has also introduced local experts in fields relating to sustainability, conservation, climatology, zoology, or entomology to be dedicated host guides to open up a whole new world of experiences specifically catered to the guests’ desires. The strong conservation element within South Africa’s tourism product already greatly lends itself to the concept of environmentally
Google South Africa is launching ‘The Mzansi Experience - Discover South Africa on Google Maps’ – a Google Street View collection of 360-degree imagery showcasing the destination’s national heritage sites and natural beauty. The images aim to take both local and international tourists on virtual tours of some of South Africa’s top natural attractions – including Table Mountain, Kruger National Park, Cape Point or Durban’s Golden Mile – all from their phones, tablets or computers. Here TTG speaks exclusively to communications and public affairs head, Google SA, Mich Atagana about Google’s hopes of inspiring South Africans to become tourists in their own country and enable people around the world to gain a deeper appreciation for the country.
TTG: What key points are you hoping to achieve through the virtual experience? We are hoping to generate increased awareness of the richness, depth and variety of destinations South Africa offers to both domestic and international tourists, and to encourage them to visit those destinations. Discover South Africa will also enable South Africans to explore areas of their country that they may not be able to visit easily. TTG: What makes South Africa such an interesting and appealing travel destination? South Africa is home to everything a traveller could want – from stark desert plains or clear, sandy beaches, to the untamed savannah and the more tropical east coast. The country boasts eight UNESCO biosphere reserves – The Gouritz Cluster, Magaliesberg, Kogelberg, the Cape West Coast, the Waterberg, Kruger to Canyons, the Cape Winelands and Vhembe –
sustainable travel as owner, Rhulani Safari Lodge, Marisa Silva commented: “Our guests are not tourists but travellers and we are notic-
TTG: What were the main reasons and
testament to its rich ecological diversity, and
ing that they care about wildlife conservancy and sustainability. We
motivations behind this initiative?
value. The Cradle of Humankind, where one of modern man’s earliest ancestors (2.8 mil-
at Rhulani support the growth of the cheetah population in Madikwe by funding animal additions to the Madikwe Game Reserve.”
We are launching this imagery on Google Maps
lion years old) was found, lies in the country’s
This year, the reserve is also set to launch a campaign to foster a
as part of a campaign to showcase the beauty
Gauteng province. South Africa has gold, dia-
responsible use of water, and has recently gone through a full re-
of South Africa as a tourist destination for
monds, coal and wonderfully friendly people,
furbishment using reused and up-cycled existing items to retain an
local and international travellers. South Africa
speaking 11 official languages, and a host of
organic, authentic feel.
is home to some of the top tourist destinations
unofficial ones. Tourists can visit wine farms,
in the world, home to eight UNESCO World
and game reserves, go scuba diving or take in
South Africa is taking advantage of the current increase in value-
Heritage Sites and to the Kruger National Park
the night life. The sheer variety of things to do,
-for-money travel to grow and shape its tourism product includ-
– one of Africa’s largest game reserves. This
all in one country, plus a weak currency, makes
ing a new focus on emerging trends such as experiential and
imagery seeks to showcase the beauty of the
South Africa an affordable and endlessly
multigenerational travel.
country to those who are interested in virtually
appealing destination to tourists from all over
travelling here.
the world.
April 2016
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25
FOCUS ON INDONESIA
FOCUS ON INDONESIA
REAPING THE REWARDS Indonesia’s tourism industry is welcoming travellers from a wider range of destinations and across a broader spectrum of segments. Panayiotis Markides reports
sought out destination the world over, Indonesia has never
service, whereby an effortless experience is of
been one for complacency in attracting new travellers to
primary importance.”
the destination. Minister of Tourism for Indonesia, Arief Yahya has commented that the sector is ‘vital’ for Indone-
However, it is not just the ubiquity of tech-
their targets. To this end, Wongso informed TTG that the property has recently launched MICE
nology that has been progressing Indonesia’s
and incentive meeting packages for guests
sia’s economic and national development. To this end the country has
tourism sector, so has the increased links with
to take advantage of its copious facilities.
implemented a visa-free policy for 90 countries, including nine MENA
the MENA region, according to director of
countries.
sales, Four Seasons Resorts Bali, Lami Tjandi
Grand Ballroom programme where clients
who commented that feeder markets also
can set a 360-degree projection of any-
have a tendency to change.
thing they want, whether it is a sunrise
Explaining the Indonesian government’s latest steps to bring in new tourists, director of communications, The Mulia, Mulia Resort & Villas Nusa Dua, Bali, Adhiyanto Wongso informed TTG: “Indonesia waived the
“Since the opening of direct flights between
“We have recently introduced The
scene or dinner with view of the sea."
visa fees to draw in more overseas tourists and as many visitors as pos-
Bali and the Middle East by Emirates Airline
Also attracting the MICE segment is
sible to Indonesia in general.” Wongso noted that such measures should
and Qatar Airways, we have seen significant
Crown Plaza Semarang. The property’s
prove beneficial for the tourism haven that is Bali, which he revealed
growth from these markets. Year on year ar-
area director of sales and marketing – city
closed 2015 with tourism arrival on a strong note.
rivals from the Middle East to Bali alone has
hotels, Lidwina Tyastuty told TTG that the
risen 20 per cent, and our resorts in Jimbaran
hotel provides one of the largest pillar-less
develop the country’s tourism appeal is now harvesting the fruits of its
Bay and Sayan have experienced similar
ballrooms in the city to host large-scaled
labour, as corporate communications and social media manager, Tauzia
growth from group and leisure travellers.”
events, as well as weddings.
The Indonesian Tourism Board, having put in extensive groundwork to
Hotel Management, Yosua Tanuwiria told TTG: “More players, from both
However, despite appearances, Indonesia
Meanwhile, Orsini shared with TTG why
local and international are putting up more lodgings (especially in
has had its fair share of hurdles to overcome,
Bali is in demand for not just the leisure
numerous big cities) – this has impacted local tourism and definitely
as general manager, Novotel Lombok Resort
sector, but also MICE. “[It] is a destination
driven travellers to try the destinations.”
& Villas, Charles Choi relayed to TTG. The
with international MICE standards and
island, which neighbours Bali, witnessed the
with excellent flight connections to key
recent withdrawal of flights between it and
cities in South East Asia and beyond, but
Australia. “For Novotel Lombok, located close
what makes it unique as a destination is
As Indonesia’s travel and tourism industry continues to develop, the
to the airport, the drop was significant (43.8
the culture and diversity.”
destination’s stakeholders are also recognising the important role that
per cent down compared to the
technology has to play as part of a tourist’s visit.
previous year).”
EVOLVING TRENDS
CEO, AIM Hospitality, Jimmy Gunawan explained the changing con-
He added that there is a silver lining in
Despite Indonesia’s natural propensity to attract MICE visitors, Tjandi of Four Seasons Resorts Bali, commented that tar-
sumer environment to TTG: “People are more technology savvy, more
that there are markets showing good growth
geting one specific segment is not enough
health conscious, and demand more quality experiences that are not
though , such as Germany, Malaysia, Singa-
for its two properties [Four Seasons
hurting their budget that much.”
pore and the UK. “In 2016, domestic travellers
Resort Bali at Jimbaran Bay and Four Sea-
are expected to lead the Lombok hotel market
sons Resort Bali at Sayan]: “We aim for a
provided an update on how the evolution of technology has impacted
continuing its steady growth witnessed from
balance between honeymooners, family
the hotel’s business: “In response to a growing number of tech-savvy
the second half of 2015."
and groups depending on the time of year
Meanwhile, general manager, Grand Nikko Bali, Jean-Charles Le Coz
and seasonality for each market.”
travel planners, there is also a growing demand for last-minute hotel and flight booking.”
MULTIFACETED HOSPITALITY
As technology enables travellers to book with more ease, their new demands must be met by hoteliers. General manager, Sheraton Bali
A formidable destination with someStakeholders in Indonesia’s travel segment
thing to offer everyone, Indonesia is
Kuta Resort, George Orsini revealed the trends in guest demands:
were also keen to share with TTG what sec-
strengthening itself across a plethora
“Groups and event planners are looking more and more for personalised
tors they are attracting in order to achieve
of segments.
26 April 2016
ttgmena.com
FOCUS ON INDONESIA
PROMOTING A VITAL SECTOR maritime country. This is important
enhancing the increased number of
in supporting strategic sectors of the
foreign tourist arrivals. By the end
economy and politics, including our
of 2015, the total number of foreign
promising marine tourism products.
tourist arrivals to Indonesia reached
Another strategy was ‘one stop
10,406,759 visitors. Likewise, this
shopping’ that encourages the
growth represented an increase
growth of investment in all sectors,
of foreign exchange in the tourism
including tourism. This policy was
sector of around $12.4 billion. Along
intentionally prepared to anticipate
with this achievement, the average
the competition amongst South
length of stay of foreign tourists in
East Asian countries for ASEAN
Indonesia has also stretched to 8.5
Economic Community that started
days with average spending of $1,190
To meet the growing demand from regional and
in 2016. Additionally, the Indonesian
per tourist per visit.
international inbound markets, Alaya Resort Ubud
government has allocated a budget
has revealed it will add a new wing with 40 rooms and
of almost $200 million in order
TTG: How important is the MENA
six suites, a wedding pavilion, a gym, a boardroom, an
to support Indonesian tourism
market for Indonesia?
additional swimming pool and a second restaurant,
promotional programmes. This
Minister of Tourism, Indonesia, Arief Yahya
BOUTIQUE EXPANSION
Manisan.
budget is intended to support
We are positioning Indonesia as
Located in a rice field adjacent to the resort, the 128-
the diversification and promotion
a tourist destination that offers
seat Manisan is the resort’s second eatery, housed in a
effectiveness in larger markets.
a diverse variety of products and
350-year old joglo (traditional Javanese house) sourced
destinations for Middle Eastern
from Central Java, disassembled then reassembled and
TTG: What steps are you taking to
and African tourists. Our focus
refurbished. The end result combines age-old architecture
increase tourism’s contribution to
is to increase awareness about
with modern features and an interior design by Made
Indonesia’s economic growth?
Indonesia amongst MENA tourists.
Wijaya, Bali’s authority on tropical gardens and island-
We are further promoting special
inspired aesthetics.
We are collaborating with
offerings as well as establishing
other parties to boost tourism
cooperation with various tourism
considered a boutique property,” remarked CEO, AIM
TTG: How important is tourism
development in Indonesia. For
stakeholders, including industries.
Hospitality (the managing company of Alaya Hotels),
as an industry for Indonesia’s
example, we have been working
We have also scheduled several
Jimmy Gunawan. “In fact the new wing is located at the
economy?
closely with the Directorate
familiarisation trips for travel agents,
back of the property so the addition from the front of the
“Even with the new wing and Manisan, we are still
General of Immigration to give a
journalists, bloggers and artists from
hotel appears subtle but significant with a combined total
The current Indonesian government
visa free facility to travellers from
MENA countries. We also facilitate
of over 100 rooms.”
has acknowledged tourism as a vital
90 countries around the world
promotional programmes at various
sector and set it as one of the main
(including nine Middle Eastern
events overseas, including Arabian
priorities for the country’s economic
countries) since 2015 to gain more
Travel Market in Dubai, as well as
and national development.
foreign nationals.
WTM Africa in Cape Town for 2016.
We have been promoting Indonesia’s status as a world-class
The visa free regulation and other new tourism-related policies are
OPULENT VENTURE
READ FULL INTERVIEW ONLINE
ontinuing its bold expansion across South East Asia, Minor Hotel Group (MHG), has announced the development of Anantara Ubud Bali Resort. The project is a 50/50 joint venture between MHG
PRIVILEGED STAY Meliá Hotels International has signed Meliá Bintan,
and Indonesia-based PT Wijaya Karya Realty on this
its 15th hotel in Indonesia and second on the island of
$41.4 million development.
Bintan, following the announcement of Gran Meliá
Scheduled to open in 2019, the new-build Anantara
Bintan.
Ubud will offer a total of 70 keys, including suites and
Meliá Bintan is located in a privileged coastal enclave,
pool villas, several restaurants, a bar and pool lounge,
with 280 rooms and villas covering an area of eight
meeting facilities, a gym and a spa. In addition, 30
hectares.
Anantara branded residences will be developed within
Managed under the Meliá Hotels & Resorts brand,
the resort.
the hotel will have numerous amenities for guests’
CEO, Minor Hotel Group, Dillip Rajakarier commented:
enjoyment, such as the renowned YHI Spa; the Level
“We are thrilled to be announcing our third Anantara
lounge and suites, where each detail is designed and
resort in Bali. We are confident in the longevity of the
crafted specially to create unique guest experiences;
island as a hugely popular tourism destination and the
two beachfront restaurants; a swimming pool with
addition of Anantara Ubud will perfectly complement
water attractions; and a fitness centre and large-scale
our existing resorts. We are looking forward to working
convention centre.
closely with PT Wijaya Karya Realty.” April 2016
ttgmena.com
27
AWARENESS AVIATION
TAKING TO THE SKIES THOUGHTFUL INITIATIVES General manager for Dubai and Northern Emirates, Turkish Airlines,
Tatiana Tsierkezou delves into the world of airlines
Emre Ismailoglu Our airline has reported an overwhelming net profit of $1.69 billion for 2015, which is an historic achievement for us as we surpassed the billion dollar level for the first time. We have announced a lucrative offer for medical tourists choosing Turkey for their treatments and therapies recently. As such we have also announced a 50 per cent transportation rebate for foreign travellers coming to Turkey with Turkish Airlines for their treatment. The discount can be availed of by submitting a set of required documents to any of the
ENVIABLE INTERNATIONAL REPUTATION
unveiled three new international
local Turkish Airlines offices in the city of origin. Many tourists also prefer
destinations: Singapore, Dhaka
Turkey for their treatment thanks to the abundance of healthcare and
Executive vice president -
and Goa. The addition of Goa
spa tourism services available here. We have many springs with healing
corporate services and business
to our network means that we
properties that are very popular with couples and families looking to go
development, Oman Air
now offer 11 destinations in India.
on wellness holidays. We believe that not only will these tourists be able
As we continue our fleet and
Furthermore, our commitment
to avail of world-class healthcare services at internationally accredited
network expansion programme,
to increasing frequencies on
medical facilities in the country, but they will also get to enjoy the
we remain on course to achieve
established routes means that all
recuperation benefits the country has to offer via its natural beauty and
our aim of operating a fleet of 70
our Indian destinations now enjoy
tranquillity.
aircraft by 2020. The progress
daily or double-daily frequencies.
we have made towards this aim
We have also been able to increase
includes receiving a large number
the number of flights we offer to
of new aircraft over the last year,
Paris every week.
Since we are a global network carrier, flying to more countries than any other airline, we aim to cover the entire globe with our operations. Our plans of expansion include increasing the number of overall aircraft worldwide. In parallel to the development of our huge flight
including Boeing 737s and superb
Looking forward, we will soon
Boeing 787 Dreamliners. We now
introduce a second daily service
fleet and today we have 304 aircraft. We are proud to have a nice mix of
have two Dreamliners in service.
to London Heathrow and we
narrow and wide body planes. By the end of 2016, we plan to have more
With more aircraft comes
expect to announce a number of
than 330 aircraft in our fleet.
increased capacity, increased
new destinations and expanded
frequencies and the ability to go
services – including a new route to
will have a very positive impact on the global expansion plans of Turkish
to more destinations. In 2015, we
China – over the coming months.
Airlines.
network, we are permanently increasing the number of aircraft in our
Besides, we expect that the construction of the new airport in Istanbul
GAME CHANGING TECHNOLOGY
to increase the number of kiosks at these three airports
Vice president worldwide sales, Air Astana, Richard
and also have them installed at other Kazakhstan airports
Ledger
including Aktau, Atyrau and Aktobe.
Being a customer orientated airline, Air Astana does its
Another innovation to be implemented is mobile board-
utmost to use the latest technological developments for
ing passes. These will enable passengers to use their cell
the benefit of its passengers. There have recently been
phones and tablets instead of traditional printed paper
several technological advances implemented by the airline
boarding passes. We are currently in the first stages of the
to serve this purpose. One of the latest is the introduction
project, with the introduction of mobile boarding passes
of a new Internet booking engine on the airline’s website,
for domestic flights in Astana and Almaty. Introduction of
where efficiencies in the booking process now require only
such passes for international flights is also planned to be
three steps instead of five previously. In addition, the new
accomplished this year. The project will be fully completed
design has been developed in accordance with Global Ac-
before the opening of EXPO 2017 in Astana.
cessibility Standards, making the booking process easier for people with disabilities. In February last year, Air Astana became the very first
We are also looking at the possibility of offering innovations on board our aircraft. Air Astana's engineering, IT and in-flight services teams are working on a project to
carrier in Central Asia to introduce Passenger Self Check-
introduce WiFi on board all our aircraft. The first installa-
in Kiosks. These kiosks are installed in Astana (two), Al-
tion of WiFi technology on a Boeing 767 is scheduled in
maty (four) and Shymkent (one) and are used on average
September 2016, with installation on the other two Boeing
by 12,000-13,000 passengers a month. We are planning
767s in 2017.
28 April 2016
ttgmena.com
ANALYSIS CULINARY EXPERIENCE interactive signature restaurant: ”Our goal is to entice everyone to be adventurous.
A WINNING RECIPE
Being interactive, a great deal of food will be prepared fresh, à la minute.” It seems in this business, innovation and keeping guests on their toes in terms of gastronomic concepts is just as important as good quality food, as Britchford exclusively informed TTG. “We have developed a new concept-in-a-box framework for developing fresh F&B concepts across the region. One example being Jason Atherton opening his
When it comes to top notch dining, the MENA region pulls out all the stops. Panayiotis Markides reports
first restaurant in the Middle East, Marina Social, at the InterContinental Dubai Marina last year.” He also added that since 2014, the company has had the IHG Culinary panel, which comprises of celebrated chefs who have been appointed as IHG Culinary Ambassadors.
PERSONAL APPROACH Despite offering guests an eclectic fine dining experience, it is imperative to the outlet’s success that the customer takes number one priority, as stakeholders explained. Referring to Jumeirah Messilah Beach Hotel & Spa, Curtis highlighted what makes it different from other F&B outlets. “We ensure our guests have a memorable experience, not just a meal. We listen to our guests and hen travelling to a new destination, high on
from a restaurant in a five-star hotel such as Kempinski Hotel
simply focus on exceeding their expectations
everyone’s to-do list is to sample the food. Be it
Mall of the Emirates.” He revealed that to meet the consumer’s
every time. We offer a genuine personalised
a destination’s traditional food or the ultimate
demands, the hotel adds an element of surprise to guests’
service and through our company hallmarks
in fine dining, it is imperative for any tourism-
meals. “In Olea, for example, we are proud of our innovative
we promise to deliver a ‘Stay Different’
presentations, such as the 1.5m kofta served on an actual
experience.”
orientated country to have a strong culinary appeal. To illustrate the scale of the sector, in the UAE alone, the F&B
1.5m skewer, or our upside-down moutable (eggplant) which
Commenting that providing a memorable
market was estimated by KPMG’s 2015 UAE Food & Beverage
is presented at the table upside down and gives our guests a
experience is a collaborative effort for the
Survey to have been worth $11 billion, and the figure is expected
pleasant surprise.”
entire property, he noted: “Our team of
to grow to $12.2 billion in 2016 and $14 billion in 2018. This is
Executive chef, Jumeirah Messilah Beach Hotel & Spa, Kuwait,
talented colleagues takes pride in what they
to be achieved by welcoming 1,600 new F&B venues by 2019,
Christopher Curtis was also keen to describe the latest culinary
do and are highly motivated to continually
according to the report, highlighting just how competitive the
trend in the destination: “From the culinary side, we have
come up with new ideas, presentations and
market is across the MENA region.
introduced healthier options to our new restaurant and buffet
concepts to keep our guests engaged.”
Highlighting this fact was vice president of sales and
menus. These choices are much lighter, leaner dishes using
Gottschalk agreed, remarking: “With our
marketing – India, Middle East and Africa, InterContinental
highly nutritious ingredients like quinoa and other wholesome
personal touch, our guests are special to us
Hotels Group (IHG), James Britchford: “Guests are on the
grains and pulses. We use sustainable seafood and local and
and we take care that everyone is unique.”
lookout for a broader range of dining options, from all-day
organic products with less salt and sugars.”
dining and cafes to fine-dining experiences.”
Innovating in a practical sense, executive chef, Armed Forces
Meanwhile, Stanco informed TTG of the importance of not just respecting guests,
Officers Club & Hotel, Karsten Gottschalk relayed that the
but also listening to them. “We deliver a
lucrative industry, TTG sought out fine dining providers across
hotel has employed Cook & Chill technology to assist with time
personalised service and we focus on quality
the region to find out what makes them so successful in this
management: “Having the Cook & Chill on board helps to cater
of products. We further make sure that our
highly in-demand sector.
to large numbers in functions and festivals.” He noted that the
guests’ feedback is taken into consideration
system is time saving as the hotel caters to functions of all sizes.
to assure the delivery of the best and to
The food can be set up beforehand and reheated just before
exceed their expectations.”
With the hospitality sector representing the pinnacle of this
LEADING THE WAY It goes without saying that F&B is an ever-changing industry and
service starts.
To this end, he elaborated on the hotel’s
Informing TTG about how one of Doha’s newest properties is
overall ambition: “We also believe that our
this is made apparent by the sector's continuous innovations.
leading the F&B sector, director of F&B, The Westin Doha Hotel
F&B venues will be recognised as a place
Speaking to TTG exclusively, head chef, Kempinski Hotel
& Spa (which opened its doors February 1, 2016), Simone Stanco
of gathering and celebrations for families,
Mall of the Emirates, Dubai, Sudqi Naddaf explained the latest
said: “In March, the hotel will introduce two additional, new
friends, business partners and visitors alike.
trends the cosmopolitan city is witnessing: “The trend is for
concepts in Doha: the Royal Thai-themed Sabai Thai and the
We want to be a place where memories and
Levantine cuisine, which Kempinski Hotel Mall of the Emirates
contemporary grill restaurant, Hunters Room & Grill.”
experiences are created and shared.”
offers amid the stylish ambiance of Olea Restaurant, with dishes
Stanco further commented that the hotel is pioneering
from Cyprus, Southern Turkey, Palestine, Lebanon, Syria and
by introducing the ‘Bubbalicious’ brunch to Doha, Westin’s
Experts in ensuring that guests are offered
Jordan.” However, he added that offering the latest in cuisines
interactive brunch experience.
more than just a meal, MENA’s culinary
is not enough. “People now expect good food and good service, especially
He also told TTG that the hotel's signature restaurant, Seasonal Tastes, offers guests a fresh, imaginative and
30 April 2016
ttgmena.com
stakeholders are keen to offer customers an unforgettable experience.
PEOPLE ON THE MOVE
Dhabi has welcomed Rania Rahme as director of sales and marketing. Rahme will oversee marketing, advertising, public relations and internal and external communications. She will identify and pursue opportunities with media platforms and arrange promotions and activities to generate revenue at the property’s F&B outlets.
ONUR ONURALP
DIRECTOR OF SALES
GENERAL MANAGER
Copthorne Hotel Dubai has revealed that Hertz Langdet Martin is to serve as the new human resource manager. Prior to this, Martin worked as an HR Consultant for a hotel company in Dubai and Abu Dhabi. Boasting 10 years of HR experience, Martin has previously worked with a number of fourand five-star hotels in the UAE in senior positions.
Boasting two decades of hospitality experience across three continents, The Cristal Group is pleased to welcome Roland Debs as the new general manager of Cristal Erbil Hotel. Debs has a long history with European and MENA hospitality. His expertise spans all aspects of the industry, from hotel openings to revamping and rebranding, mounting hospitality divisions and consulting.
FAIRMONT AJMAN
Al Raha Beach Hotel in Abu
HUMAN RESOURCE MANAGER
CRISTAL ERBIL HOTEL
DIRECTOR OF SALES AND MARKETING
ROLAND DEBS
HERTZ LANGDET MARTIN
COPTHORNE HOTEL DUBAI
AL RAHA BEACH HOTEL
RANIA RAHME
With a focus on day to day sales efforts and pursuing new business and relationships, Onur Onuralp has joined Fairmont Ajman as its new director of sales. Onuralp has over seven years of hospitality industry experience under his belt, and throughout his career he has held progressive management roles with leading hospitality companies.
If you have recently been promoted or appointed key staff, please visit our website...
role of senior director of sales and marketing of Four Seasons Hotel & Resorts – Egypt. Issa has worked with Four Seasons for 17 years, having joined in 1998 and being one of the very first employees hired at Four Seasons Cairo at the First Residence. Issa aims to solidify the position of Four Seasons properties in Egypt, ensuring they are the premiere hotels in the region.
AREA DIRECTOR OF FINANCE & BUSINESS SUPPORT
Leading with 28 years of experience Amr El Backly has been promoted to the position of area director of finance and business support for InterContinental Hotels Group (IHG) – Africa. El Backly joined IHG in 2012 as the director of finance and business support, Egypt. In his new capacity, he will be working closely with IHG in Africa to increase the focus on all key financial aspects and compliance activities.
April 2016
ttgmena.com
GENERAL MANAGER Kempinski Hotel Soma Bay has welcomed Russel Storey as the property’s new general manager. Boasting a wealth of hospitality industry experience, Storey most recently served as the general manager of Jordan Valley Marriott Resort & Spa in the Dead Sea – Jordan. Before that, he worked as the general manager of Tudor Park Country Club Marriott in England.
ANNA-MARIE DOWLING
THE WESTIN BAHRAIN CITY CENTRE AND LE MÉRIDIEN BAHRAIN CITY CENTRE
Sherifa Issa has taken up the
RUSSEL STOREY
KEMPINSKI HOTEL SOMA BAY
FOUR SEASONS HOTEL & RESORTS – EGYPT
SENIOR DIRECTOR OF SALES AND MARKETING
AMR EL BACKLY
INTERCONTINENTAL HOTELS GROUP – AFRICA
SHERIFA ISSA
COMPLEX GENERAL MANAGER Marking her first stint in the Middle East, Anna-Marie Dowling has assumed the position of complex general manager for The Westin Bahrain City Centre and Le Méridien Bahrain City Centre. Dowling, an English national, boasts 24 years of hospitality industry experience, and throughout her career she has worked in various positions in properties in the UK. She joins the team from the Sofitel London Heathrow.
31
PICTURE PERFECT Emaar Properties salutes Kuwait and its people on Kuwaiti National Day by illuminating the Burj Khalifa in the colours of the Kuwait and the UAE national flags.
Qatar Airways and Qatar Duty Free, sponsors of the Qatar Total Open 2016, congratulate Carla Suarez Navarro, winner of the annual women’s international tennis tournament held at the Khalifa International Tennis and Squash Complex in Doha.
Gulf Air hosts key Abu Dhabi-based travel agencies in Bahrain for a familiarisation trip to promote Bahrain.
The 18th TTG Travel Awards, organised by TTG Czech are hosted during the Gala Evening of the Holiday World Fair, honouring organisations and individuals in the industry for their achievements and contribution.
Ras Al Khaimah hosts the fourth Urban-Ultra Big Stinker race which sees 156 runners of all levels rise to the challenge across three routes – 45km, 12km and 5km.
Khalidiya Palace Rayhaan by Rotana visits the patients of Sheikh Khalifa Medical City (SKMC), in honour of International Childhood Cancer Day to raise awareness and demonstrate its commitment to the cause.
visual tour of recent Picture perfect Aevents in the region... 32 April 2016
ttgmena.com
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SOCIAL MEDIA HIGHLIGHTS: ITB BERLIN ITB Berlin is one of the world’s most respected travel trade exhibitions. Celebrating its 50th birthday, this year’s edition took place from March 9-13. We at TTG witnessed a lot of positivity and excitement on social media throughout the duration of the show. Here are some highlights…
GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003
ITB Berlin @ITB_Berlin Full house today at the etravel world during #ITBBerlin 2016! Thank you all for coming! #itbetw
EDITOR Natalie Hami NHami@ttgmena.com D: +357 24 803022 MEDIA REPORTER Panayiotis Markides PMarkides@ttgmena.com D: +357 24 803024 DIGITAL CONTENT CREATOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 CREATIVE DIRECTOR Edward Beales SENIOR DESIGNER Maggie Basdermadjian
UNWTO @UNWTO Safe, secure and seamless travel a priority for the tourism sector, #UNWTO SG at #ITBBerlin
E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077 ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Maiju Vaananen MVaananen@ttgmena.com D: +357 24 803010 Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK
TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group
Dubai Tourism @dubaitourism The crowds are gathering at our stand 22.A/103 @ITB_Berlin. Make sure you pass by too! #itbberlin
UAE Embassy - Berlin @UAE_Berlin #UAE Embassy held a reception on the margin of the ITB Fair in participation of UAE tourism entities #ITBBerlin
E-COMMERCE MANAGER Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008
Visit Maldives@visitmaldives Tourism Minister @MoosaZameer delivers a speech at the opening ceremony of the ITB Convention #ITBBerlin #ITB50
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