T H E B U S I N E S S O F S E L L I N G T R AV E L
ATM ISSUE 2016
On Location GERMANY Swift moves into the future
Destination DUBAI Changing trends keep the emirate on its toes
Regional Round up Latest news and developments from the region
ISSUE 294
Spotlight THAILAND Creating strong links with MENA
SEA OF SYMMETRY Despite unpredictable waves, the tourism industry still has the ability to come together in a display of strength
ibar
ANANTARA UNVEILS TWO NEW RESORTS MID-2016 Anantara Al Jabal Al Akhdar Resort in the north east of Oman and Al Baleed Resort Salalah by Anantara in the southern province of Dhofar will offer indigenous experiences for guests looking for authentic luxury in settings of dramatic natural beauty.
LIFE IS A JOURNEY. Visit anantara.com
CAMBODIA
CHINA
INDONESIA
MALDIVES
MOZAMBIQUE
QATAR
SRI LANKA
THAILAND
UNITED ARAB EMIRATES
VIETNAM
ZAMBIA
CONTENTS > YOUR GUIDE 10
Confident stance elcome once again travel
ATM NEWS
friends to an incredibly busy and exciting time of the year for
22
INTERVIEW
travel professionals! You have our special ATM edition in your hands as we speak, with our digital version being delivered straight to your inbox in
24
DESTINATION DUBAI
a few days, featuring additional content straight from the Arabian Travel Market. It cannot be denied that this has been
30
SPOTLIGHT THAILAND
a trying period for both the MENA region and beyond. However, we remain positive as always, knowing that the storm will and must pass.
32
ON LOCATION GERMANY
The latest figures from the World Travel & Tourism Council (WTTC) illustrate just how significant this industry is to a country’s
34
& ANALYSIS WEDDINGS HONEYMOONS
A LETTER FROM...
economy. According to its report Economic
Wishing you a productive show!
Impact 2016 Middle East, the direct contribution of travel and tourism to GDP in 2015 was $72.4 billion (three per cent of
36
REGIONAL ROUND UP
total GDP). It is forecasted to rise by 4.4 per cent in 2016. And with these optimistic figures etched into our minds, I would like
59
SOCIAL HUB
6 May 2016
to wish you all a great show (whichever you attend) and summer ahead.
ttgmena.com
Natalie Hami Editor
ATM - GALLERY
A snapshot into ATM 2016 As Another successfully year of Arabian Travel Market comes to a close, and in addition to the productive meetings held, and the amazing announcements released, there were some incredible stunning sights and displays which we would like to share with you
8 May 2016
ttgmena.com
May 2016
ATM - GALLERY
ttgmena.com
9
ATM NEWS
A bond with the Middle East
Fresh identity In a bid to further develop the tourism
asset, its people – their warmth and
visitors including the modernisation
sector as a main contributor to the
welcoming attitude. It’s the culmination
programme for the Bahrain Interna-
Having recently announced
national economy, the Kingdom of Bah-
of our efforts to develop an integrated
tional Airport which is expected to
that it is adding 24 hotels
rain recently launched its new tourism
strategic approach towards elevating
increase the capacity to 14 million visi-
to its portfolio this year,
identity under the slogan ‘Ours.Yours’.
the industry by attracting investors and
tors annually in addition to port facili-
TTG spoke to executive
providing a suitable environment to
ties for yachts.
vice president, Preferred
The new identity was unveiled at the Arabian Travel Market.
incubate tourism projects. Our strategy
Looking to create awareness of the
Hotels & Resorts, Sau-
CEO, Bahrain Tourism and Exhibi-
is based on four pillars: awareness, at-
destination, Al-Khalifa explained that
tion Authority (BETA), Shaikh Khaled
traction, access and accommodation.”
they will soon be launching representa-
company’s relationship
tive offices in the Gulf region, the UK,
with the Middle East.
Bin Humood Al-Khalifa said: “The new brand embraces the country’s biggest
Furthermore, the Kingdom plans to revamp its access points for foreign
France, Russia, Germany and India. “
10 May 2016
rabh Rai to discuss the
“We are a big success story,” said Rai, who explained that this is Preferred Hotels & Resorts’
the UAE and the region. We
12 year at the Arabian
are also here to promote
Travel Market. “We are
our expanded capabilities
here to stay,” he boldly
and our bigger portfolio,”
added.
Rai declared.
th
“This year we are pro-
He further explained
moting our expansion
that the Middle East is
plans for the Middle East.
extremely important to
We have strategically
the Group as an outbound
partnered with Katara Hos-
market, especially during
pitality and there are other
Ramadan, Eid and the sum-
projects in the pipeline for
mer peak season.
Ringing in a new luxury era Millennium & Copthorne’s
further explained to TTG
attendance at this year’s
that The Biltmore Collection
Arabian Travel Market shed
is taken from the original
light on the company’s new
Los Angeles-based property.
upscale brand, The Biltmore
The brand will be marking
Collection. Meeting with TTG to
Georgia (Q3 of 2016) and
discuss the news exclusively
Abu Dhabi, also by the end
was vice president sales
of the year. Meanwhile, over
and marketing, Middle East
the next couple of years,
and Africa, Millennium &
Biltmore Bateen Marina Abu
Copthorne, Thomas Grunder
Dhabi and Biltmore Riyadh
and director marketing and
will also join the collection.
branding, Middle East and Africa, Stephen Kamat. Remarking on the launch
Speaking about why Millennium & Copthorne stands out among its
of the upscale brand,
competitors, Kamat
Grunder declared: “The
declared: “Because the
Biltmore Collection has
company’s CEO is Emirati
been introduced to cater to
and born in the region, he is
untapped markets, and we
someone who understands
now reach out to the higher-
the culture of the region,
end markets.”
which is therefore applied to
Grunder and Kamat ttgmena.com
its grand debut in Tbilisi,
our offering.”
ATM NEWS
Beacon of touristic excellence
Major MENA expansion
TTG caught up with Qatar
in our ongoing undertaking
mium positioning with our
Tourism Authority (QTA) at
to establish Qatar amongst
impressive five-star hotels
ATM 2016 to speak about its
the world’s top premium
and airline,” he told TTG, fur-
strategy for the show.
destinations.”
ther adding that Qatar grants
Chief marketing and pro-
Throughout ATM, QTA
motions officer, QTA, Rashed
additionally put the spotlight
AlQurese explained that this
on Qatar as an ideal tourism
AlQurese concluded by
year’s attendance marks the
destination for families from
explaining that as a country,
the GCC.
Qatar has been progressing
Announcing major news during the show,
brands with distinctive niches,” added
first time QTA is showcasing
Emaar Hospitality Group highlighted its
Newman.
its new brand in the region –
35 new hotels and serviced residences to
Meanwhile, part of the Group’s
“Doha is a big-small city,
last few years, in line with its vision.
expansion is the roll-out this year of its new
tination and aims to entice
GCC families. The destination
Rove Hotels, with Rove Downtown Dubai,
an international audience.
is home to different muse-
Resorts and Rove Hotels – in Dubai, the
the first hotel under the brand, opening
UAE and key international markets.
its doors to guests in May. The Group also announced the launch of the Rove Satwa hotel offering direct access to the Dubai
Group, Chris Newman said: “At ATM, for
International Convention Centre and Dubai
the first time we’re consolidating three
International Financial Centre. The twin-
distinctive hotel brands: The Address
tower, located in the Satwa neighbourhood,
Hotels + Resorts, Vida Hotels and Resorts
will also feature Rove Home Satwa, the
and Rove Hotels.”
first serviced residence concept under
Addressing a press conference held
in leaps and bounds over the
which is socially relevant to
Address Hotels + Resorts, Vida Hotels and
director of operations, Emaar Hospitality
authentic experience.
a brand that reflects the des-
open under its three flagship brands – The
Speaking exclusively to TTG, corporate
visitors a premium modern
“We are agile and respond
ums, public art programmes,
to the market needs, and
ing of the Qatar destination
numerous art performances
we have a bold strategy,”
brand was a major milestone
and more. We have a pre-
he commented.
AlQurese said: “The unveil-
All-round experience
Rove Hotels.
during the show, Newman said that the
The Address Hotels + Resorts will
high-profile expansion of the company
also operate 177 apartments set in four
includes the opening of new properties
residential buildings as well as 10 luxurious
in Dubai, as well as new management
villas under The Address Residences
contracts to operate hotels and serviced
Fujairah Resort + Spa. The Address Hotels
residences in Fujairah, the UAE and
+ Resorts is also expanding in Dubai with
Saudi Arabia. Emaar has also signed
the addition of three new hotels including
management contracts for upcoming
The Address Boulevard Dubai, The Address
With a view to promoting
hotels and serviced residences projects in
Sky View Dubai and The Address Fountain
a number of key openings
Bahrain, Turkey and Egypt.
be opening on May 10.”
MICE business.”
Farid also explained that
Referring to the various
Views Dubai – all located in Downtown
in the region, TTG spoke
Gloria will be promoting its
markets that the company
“In just eight years since our inception,
Dubai. The Address Downtown Dubai, with
to area general manager,
summer packages, which
caters to via its proper-
we have developed three compelling hotel
196 rooms, is currently being redeveloped.
Gloria Hotels and Re-
are divided according to
ties, Farid noted that
sorts, Freddy Farid.
segment and market. “The
for the UAE alone they
packages are split into
provide 2,000 units, and
new hotels in the KSA, in
leisure for the GCC and the
with these they are able to
Makkah and Madinah, as
KSA, we have another for
cater to the long-term seg-
well as our new property
the European markets, for
ment, MICE and corporate
in Abu Dhabi, which should
senior citizens and one for
business.
Dealing with the details hile the Arabian
by Rotana, Riyadh,
erties having been signed
Travel Market
the KSA.
for too.
was in full
Hutchinson added that
He further shared that
“We’re promoting two
swing, TTG met with chief
this year will also see
Rotana will be opening
operating officer, Rotana
the opening of Amman
four hotels in Iran, with
Hotel Management, Guy
Rotana in Q2; followed
the first slated for the end
Drawing on its strengths
Hutchinson to discuss all
by Vazo Residences by
of 2017. In light of this, he
Cluster general manager, Minor Hotel
are easily integrated into daily life, for long
updates and pipeline de-
Rotana, Istanbul in Q2; Kin
explained that the hotel
Group, Thomas Fehlbier revealed the latest
lasting success even after leaving the resort.
velopments.
Plaza Arjaan by Rotana,
company will be opening a
wellness developments available at Banana
Looking ahead, Fehlbier told TTG that the
Kinshasa, Democratic
sales office in Tehran.
Island Resort Doha by Anantara, exclusively
Resort has a number of offers and packages
to TTG during the Arabian Travel Market.
that are being introduced as of May 1,
“This year has already
Concluding, Hutchinson
a particular aspect of the offering that the Resort is looking to grow. Guests are guided on sustainable healthy habits which
been an exciting year for
Republic of Congo in Q2;
the company, with five
Centro Shaheen, Jeddah
explained that although
hotel openings so far,” he
in Q3; and Centro Waha,
development is vital to the
the last sector [to be opened] and it’s now
and school rates for those planning on
enthused to TTG.
Riyadh in Q4.
company, performance is
fully operational. We offer treatments from
staying in Qatar over the summer.
just as important.
skin therapies to sauna [facilities]. In the
The Group has so far
Hutchinson explained
“Our advantages come
“The Balance Wellness Centre has been
inaugurated City Centre
that Kin Plaza Arjaan
Rotana, Qatar; Dalga Resi-
by Rotana, Kinshasa in
from our ability to reach
weight management, and for this we’re
dences by Rotana, Turkey;
Congo is the first sub-
into the business and
working together with doctors in the city.
Downtown Rotana in Bah-
Saharan African property
deal with the details. This
There is even a Ramadan guide of how to
rain; Centro Capital, Doha,
of the company, with
really gives us a perfor-
fast healthily.”
Qatar; and Rosh Rayhaan
Tanzania and Lagos prop-
mance edge.”
12 May 2016
Middle East there is also a great desire for
He also commented that the centre offers long-term therapies for locals, this being ttgmena.com
including a flash sale, a Ramadan package
NEWS
Climbing the ranks BEYOND CRUISING
The MasterCard-CrescentRating
Al Kourdi remarked: “Many already
Global Muslim Travel Index (GMTI)
successful destinations around the
2016 has revealed that the UAE has
world are looking to diversify their
become the second most popular
visitor base to maintain tourist
destination in the global Muslim
growth rates in today’s increasingly
travel market.
competitive travel market and
The GMTI, which covers 130
the UAE remains committed to
destinations, saw the UAE move up
intensifying its tourism offerings across all segments.
peaking to TTG on
offering 10 and 11 night
one spot from last year to take the
behalf of Crystal
itineraries that uniquely
second position behind Malaysia.
Cruises ahead of
cruise roundtrip from
Meanwhile, Turkey, Indonesia and
CrescentRating and HalalTrip, Fazal
ATM, managing director,
Vienna. The Mozart will
Qatar round off the top five.
Bahardeen: “One of the biggest
Century Travel, GSA
be followed by four new
The study revealed that in
trends we are seeing is non-OIC
Crystal Cruises, Daniel
builds to be launched in
2015 there were approximately
destinations (non-Organisation
Essex remarked that
2017 and 2018.”
117 million Muslim visitor arrivals
of Islamic Cooperation) making
globally, representing almost 10 per
a concerted effort to attract the
2016 has been an exciting
As a company that is
Also commenting was CEO,
year. “This is the first full
a specialist in the sea
cent of the entire travel market.
Muslim tourist and they now
year of our new Crystal
and now on rivers, Essex
This number is expected to jump
represent over 63 per cent of the
Yacht, Crystal Esprit. Our
informed TTG that the
to 168 million visitors by 2020,
destinations covered in the GMTI.
boutique yacht provides
next chapter for Crystal
equal to 11 per cent of the market
For example, Japan and Philippines
the perfect retreat for
is on the horizon with the
segment with a market value
have taken some major steps over
just 62 guests sailing
launch of Crystal Luxury
projected to exceed $200 billion.
the last few months to diversify
the summer months
Air, following the recent
in the Adriatic and the
purchase of a Boeing
winter in the Gulf and the
787 Dreamliner and a
Seychelles.”
Boeing 777.
Essex remarked that
Senior vice president and general manager, UAE, MasterCard, Eyad
some very exciting news
ships porting in Dubai for
on this during ATM,” he
three cruises in December.
concluded, noting that
“[The year] 2016 will also
Crystal Cruises can be
see the launch of Crystal
found at stand number
River Cruises. The Crystal
CP2526, within the Cruise
Mozart sets sail on the
Pavilion, next to Dubai
Danube this coming July,
Tourism.
Exciting innovation
economy in the process.”
A greener industry Philippine Hotel Owners Associations (PHOAI) have announced their joint commitment to ensure that hotels in the country adopt green practices and help curb greenhouse gas emissions, during the ‘Forum on Greening the Hotel Industry’. A joint statement was signed by Undersecretary Maria Victoria Jasmin, DOT representing Ramon
eager to engage its guests in a
an outdoor pool bar. In this vein, Hatton explained
Jimenez, Jr., Tourism Secretary, and president, PHOAI, Arthur Lopez, to pledge government
number of ways, according to
that in order to engage guests,
and private sector commitment to abide by the
the property’s general manager,
the hotel has come up with new
Philippine Green Building Code issued by the
Desmond Hatton.
offers. “It is worth mentioning
Department of Public Works and Highways.
Speaking exclusively to
our ‘Temperature Counts’
April 25-28 ATM, Dubai, the UAE www.arabiantravelmarket.com • may 9 - 11 Airport Show Dubai, Dubai, the UAE www.theairportshow.com/ • May 17-19 The Hotel Show Saudi Arabia, Jeddah,the KSA www.thehotelshowsaudiarabia.com • MAY 18 Hospitality Business Conclave, Doha, Qatar www.infoxg.com/ • May 24-25 MEES Dubai, Dubai, the UAE www.me-eventshow.com/ May 30-31 Leaders in Hospitality CEE and CIS , Vienna, Austria www.hotelcee.com/ • •
TTG MENA will be available at these shows
Developing talent
he Department of Tourism (DOT) and the
Dusit Thani Abu Dhabi is
2016
their visitor arrivals and boost their
“We hope to announce
Crystal now has one of its
Exhibition Calendar
Regarding the initiative, Tourism Secretary
TTG, he said: “Innovation and
promotion, whereby diners at
Jimenez said: “Greening the hotel industry
developing new concepts have
The Capital Grill restaurant
provides that one big window of opportunity
always taken centre stage here.
enjoy a discount based on the
to sustain the growth of this rising tiger in
“He added that the property has
maximum temperature of
Asia. Through our collaboration with the hotel
recently launched ‘Dusit Breeze’,
the day.”
industry, we can offer cleaner air and a greener environment to travellers.”
14 May 2016
ttgmena.com
Shaza Hotels recently established its Saudi talent development programme – Shaza Kifah. Under the patronage of Saudi Human Resource Development Fund (HRDF) and Madina College of Tourism, Shaza Kifah was launched by Dean of Madina College of Tourism, Majid Bin Mousa Al Onezy, together with general manager, HRDF, Adil Abulaah Shafee and general manager, Shaza Al Madina, Brahim Robbio amidst other invited dignitaries. Shaza Kifah is a training programme designed specially to generate local talents from the Saudi youth. The programme takes a year to complete and will be open for up to 30 local Saudi talents a year offering them an insight into the hospitality industry and giving them the opportunity to travel to other Shaza Hotels around the world. Robbio commented: “Colleagues lie at the heart of our organisation, at Shaza Al Madina we have created an extensive development programme for all our colleagues and now we are very proud to launch Shaza Kifah, the first Saudi Talent Development Programme in the Kingdom.
16 May 2016
BALI KUTA RESORT
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For further information and inquiries please reach out to our dedicated team via bali.sales@starwoodhotels.com or +62 361 846 5548
SHERATON BALI KUTA RESORT Jalan Pantai Kuta, Kuta 80361–Indonesia T +62 361 846 5555 sheratonbalikuta.com ©2015 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. Sheraton and its logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.
ttgmena.com
NEWS
HOTEL CHECK
Mediterranean Beach Hotel By Tatiana Tsierkezou
lunch buffet I opted for.
he four-star Medi-
cor, with gold pillows and
terranean Beach
stylish upholstery making
Hotel situated in
me feel welcome and
of buffet lunches in Cyprus,
comfortable.
but Mediterranean Beach
lively Limassol charmed me from start to finish.
The room was spotless
I have experienced a lot
Hotel’s spread was just
and very well lit. Adding to
fantastic. I indulged in vari-
all smiles as I arrived in
this, my bed was extremely
ous salads, delicious sushi,
the stylish lobby, and my
comfortable and my bath-
a handful of local Cypriot
check-in was seamless.
room was fully equipped
dishes and a huge selec-
with delightful amenities.
tion of desserts. I will most
The friendly staff was
As I entered my room, I was pleasantly surprised by its chic and modern dé-
I must say, I was extremely impressed by the
definitely be returning to experience this again.
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
TIMELY REDESIGN General manager, Kempinski Hotel Mall of the Emirates, Grant Ruddiman speaks to
TTG about the hotel’s recent renovations A lot of thought and preplanning has gone into this three-year refurbishment project, which includes new design elements, functionality, new F&B concepts and upgraded IT infrastructure. The guest rooms have been redesigned to ensure
services, permitting guests
that they have more space
to order services online.
internally, while the décor
The new décor and
exudes a wonderfully con-
upgraded IT facilities can
temporary feel. The final
also be seen in our confer-
phase of our room refur-
ence and meeting facilities,
bishment will include the
which have been expanded
opening of our 20 Aspen
to cater to both small and
Chalets, which overlook
large groups, with multiple
Ski Dubai.
conference rooms, two ded-
Understanding that
icated 16-seat boardrooms,
guests today travel with
breakout rooms and offices,
multiple electronic devices,
most with natural daylight.
we have upgraded our in-
Our lobby and the lobby
room IT facilities to include
cafe, Aspen by Kempinski,
easily accessible power
have been renovated with
points to allow them to
the same cool tones and
charge their devices when-
chrome finishes and we
ever needed. We have also
have also opened three new
enlarged the desk space
restaurants: our Spanish
and increased our WiFi
Restaurant, Salero Tapas &
bandwidth. In addition, we
Bodega; our authentic Le-
have placed iPads in all
vantine cuisine restaurant,
rooms containing the typi-
Olea; and the Lounge and
cal hotel directory of
Cocktail Bar, NOIR.
May 2016
ttgmena.com
17
18 May 2016
ttgmena.com
NEWS
New addition oasting a direct
and retail outlets along
connection to Al
Mamsha Al Seef by
Seef Village Mall,
news flash
A bright future ahead
Andalus, located within the
An Air Arabia delegation recently joined the
the upscale Al Seef Resort
compound, tempting guests
carrier’s inaugural flight from Sharjah to
Speaking to TTG, CEO,
& Spa by Andalus has
with international cuisine
Sarajevo as part of a three-day programme to
HMH – Hospitality
recently soft opened in Abu
such as Flame and Bake,
commemorate the start of flights to Bosnia and
Management Holdings,
Dhabi.
Chocolate Lab, Sushi and
Herzegovina.
Laurent Voivenel
Scheduled to open in three phases, the first
Sashimi. The last phase in Q3
Led by chairman, Air Arabia, HE Sheikh Abdullah Bin Mohamed Al Thani and other
discusses the company’s goals and expansion
phase offers UAE residents
of 2016 will provide a
royal, official and trade guests, the delegation
20 villas with pool or
luxurious spa spanning the
participated in a series of events, highlighting
Our primary goal is to
garden-facing units. Each
entire three-level villa, in
the importance of this new route to bilateral
consolidate our business
unit is furnished with a
partnership with Beijing
trade and tourism.
while continuing our strong
Oman and the KSA, is
fully-equipped kitchen,
International.
Al Thani said: “The launch of a direct
growth. It is not only about
central to our expansion
customised Spa beds
Air Arabia service will make a significant
business opportunities out
strategy. The scale of
that conform to the body,
contribution to strengthening ties between
there. Our strategy is to
opportunity in the region
complimentary high speed
the UAE and Bosnia and Herzegovina. During
drive ‘Value over Volume‘.
for hotels especially in
WiFi connection and
the three-day programme, we explored several
organic bath amenities.
opportunities to foster visitor and trade growth
in key destinations,
Balconies or spacious
between the two countries.”
innovative solutions,
terraces are available in
Flights to Sarajevo, the capital and largest
Looking ahead, expansion
the budget segment is unprecedented. In Q1 of 2016, we opened
entrepreneurial people
the Coral Muscat Hotel &
selected units with lounge
city of Bosnia and Herzegovina, operate thrice
and strategic alliances will
Apartments – our flagship
chairs and table.
weekly on Wednesdays, Fridays and Sundays.
continue to strengthen
property in Muscat. By
Starting July 1, 2016, Air Arabia flights between
our presence in the MENA
the end of 2016 we will
planned to be completed
Sharjah and Sarajevo will increase to six
region and drive growth
be progressing to the
by Q2 of 2016, will see
weekly flights.
at HMH. The GCC, with a
completion of Coral Al
special focus on the UAE,
Madina Hotel in the KSA.
The second phase,
the opening of the dining
May 2016
ttgmena.com
19
GROUP NEWS
News from TTG’s sister publications around the world TTG Mena
TTG UK & Ireland serious concerns regarding Egypt’s airport
and Thomas Cook and Tui have drastically slashed their
security. Security in Egypt has been in
capacity in the country.
question since a Russian passenger jet
Other Turkey specialists are also admitting that sales are
exploded over the Sinai Peninsula in
right down for summer 2016: couples and friends might
October 2015.
be open to holidaying there, but the all-important family
Addressing security concerns will also
market is staying away.
be at the centre of this year’s Airport
This all puts a serious question mark over how Turkey
Show taking place from May 9-11 in Dubai.
can recover this year – especially with its very sizeable
The 16th edition of the Airport Show,
Russian market also down. The frustration for British holiday companies operating
will bring in world-leading companies to Security continues to be
showcase the latest safety and security
It was with real sadness that
to Turkey, of course, is that Foreign & Commonwealth
at the top of the agenda
solutions and products.
we reported in early April
Office advice only advises against travel to areas on the
the failure of Jewel In The
border with Syria – nowhere near its beach resorts.
As the Middle East outpaces global
for the MENA region at
Risk experts have said attacks upon tourists are
the moment, especially
growth in air traffic, airports in the region
Crown Holidays – a well-loved
following the hijacking
are looking to invest heavily in both
Turkey operator that had been
relatively unlikely in Turkey, and, to date, no British tourists
of the domestic Egyptair
airport technology to ensure a seamless
trading for almost 30 years.
have been caught up in incidents of any kind in Turkey.
flight recently, which
passenger experience along with security. According to IATA, the Middle East will
was diverted to Larnaka
It is the third Turkey
It’s encouraging to hear the Turkey tourist board is
specialist operator to
planning a series of agent roadshows and familiarisation
International Airport
grow strongly and see an additional 237
collapse in seven months in
trips in the UK in May, but with the peak summer season
in Cyprus. Despite the
million passengers a year by 2034 and
the UK, and a further 2,700
only three months away, the tourist board will need
fact that the suicide
the global trade association estimates
holidaymakers have had their
to pull out all the stops if it’s to succeed in challenging
explosive belt that the
the total market size will be 383 million
summer holiday plans dashed.
misconceptions and getting its British business back
hijacker was wearing
passengers.
turned out to be fake and no one was injured, the incident prompted
Cruise lines have cancelled
on track.
Turkey calls, Mark Warner
Natalie Hami, editor
and Neilson have pulled back from their beach resorts,
TTG Nordic
Pippa Jacks, editor
TTG Czech Republic layover itineraries of different lengths, from a few hours to a few
Ryanair announced
days. These vary in focus from food to shopping to Northern Lights
it would open a new
trips. The programme is similar to one Icelandair has been using
base in Prague from
successfully to fly more passengers via Reykjavík.
October 30, with two based aircraft and two
Not to be outdone, Finavia announced it would be investing in a new Guggenheim museum proposed for Helsinki. The goal, it explained,
new routes to Milan
is to pay special attention to the needs of stopover passengers by
and Rome. After reaching a
persuading them to visit local attractions between their connections.
record number of
Outbound leisure travel from the Nordic region is increasingly being
nearly 6.6 million
driven by low-cost airlines such as home-grown carrier, Norwegian. It is significantly expanding frequencies from four airports in the Nordic
Airlines are adding more
visitors in 2015, the
Earlier this year, Finnish airport
region – Stockholm, Gothenburg, Copenhagen and Oslo – to Palma
lines to Prague’s Vaclav
Czech capital may well
operator Finavia said it was
de Mallorca this summer season. Spain is seeing strong demand
Havel airport and adding
set another record
collaborating with Visit Finland
from northern Europe due to the decline of Turkey and Egypt, and
more seats to the already
this year, especially
and local tour operators to attract
Norwegian is responding by boosting capacity to Parma by 20 per
existing routes. On March
as TripAdvisor
more airlines to smaller airports in
cent compared to last year.
27, Luxair resumed its
again listed Prague
service to Prague, offering
among the 25 top
local experiences such as airport-
of Greenland as accessibility gets easier. Triple-A rated agency
four weekly flights with a
destinations of the
hotel transfers by snowmobile.
Greenland Travel, part of Air Greenland group, saw five per cent
mix of Embraer ERJ145
world. Prague was
Now Finnair is launching a free
more revenues in 2015, driven in particular by 33 per cent growth in
and Dash8-Q400 aircraft.
placed sixth in the
stopover programme where its
online sales of its tourism products in the shoulder seasons. Much of
As of May 1, Emirates
survey, beating cities
flights can be booked via Helsinki
this sales activity is coming from the agency’s Danish, English and
Airline is deploying an
such as Barcelona,
with the option of spending up to
German websites.
A380 on its daily route
New York or Rome.
Lapland by arranging memorable
Travel is increasing too to the chilly autonomous Danish territory
between Dubai and
five days in Finland at no extra cost. The airline is working with operator Finland Tours to create
Prague, a 44-per cent
Howard Jarvis, editor
20 May 2016
increase in capacity, and
ttgmena.com
Naďa Rybárová, editor
May 2016
ttgmena.com
21
INTERVIEW
Aspiring to be the best Driven and dedicated, president and chairman, Darwiche Worldwide Legacy, and CEO, Jannah Hotels & Resorts, Nehme Imad Darwiche speaks to Natalie Hami about his rise to the top as well as his future plans for Jannah
TTG: Your journey to CEO has been a rather different but also fascinating one. Which part of it was the most insightful but also useful to you in getting to where you are today? Humility and determination: determination fuels you every day to go and achieve your dreams. My standout talent when I had begun my journey towards becoming a CEO that remains consistent today is that I just don’t quit. As the Jannah brand started succeeding, I had learnt to master my emotions. I made an effort not to let our success get into my head. This is where being humble matters; it makes sure you will continue to learn. Staying curious also plays a huge role in the path to success. TTG: Jannah Burj Al Sarab has just been TTG: Innovation seems to be at the centre of many of Jannah’s endeavours, for
launched. How important have serviced
example with the future Jannah Creek Dubai. Tell us about its special concept
residences become in the UAE?
the US. BedoInn hotels will be located in convenient areas with easy accessibility to public transport links, and with an emphasis on
and how it came about. Everyone knows that Jannah Burj Al Sarab
ethical and sustainable policies within
Jannah Creek Dubai will revolve around technological advancements. We will do away
is the hotel with the world’s fastest hotel In-
the hotel.
with the traditional check-in at the reception. Instead, to expedite the process, guests
ternet. What many are not aware of is that
will be able to check-in via a mobile tablet presented by our legendary Karims – their
the hotel is actually a five-star property.
very own personal genie. Upon reaching their rooms, guests will scan a QR code that will take them on a
The launch of serviced residences was a
TTG: How did the concept come about? Where will the first property open?
tactical move at the right time for the right
virtual tour of the hotel that they can explore in their own time. This way, their check-
market. However, the genius move that we
Millennials do not care for the difference
in process is seamless and less time-consuming, allowing them to have more time to
made was the design of the hotel.
between a junior suite or a deluxe room;
themselves. To be honest with you, I got inspired by this way of checking-in when I was at the Apple Store.
The layout of the hotel is inspired by the
instead they want to know about the
skill of a chameleon when it comes to its
facilities available, therefore in the BedoInn
rooms usage. Jannah’s rooms can take
concept, we focus on classifying the rooms
the shape of whatever shift occurs in the
differently. Millennials are concerned about environ-
TTG: With properties currently in Dubai and Abu Dhabi, what projects do you
market. They can be moulded in a way that
have underway outside the UAE?
the hotel and its services are beneficial to
mental issues, technology and living well.
both our guests and ourselves.
The BedoInn concept was born out of these ideologies – with a strong emphasis on ethi-
The aim is to have 33 properties open or in the pipeline by 2020. Within the region, Jannah is soon to have properties in Sharjah, as well as Bahrain, the Kingdom of
TTG: Tell us about your new brand
cal living. There will be different kinds of
Saudi Arabia and Qatar.
BedoInn. Who is it aimed at?
‘pods’ focused on the different interests of young adults, like fitness pods and
We are driven by the idea that wherever there is an olive tree, we build a Jannah hotel. It is partly what our logo stands for. Soon the Jannah tree will be in Jordan,
BedoInn is aimed at Millennial travellers
Uganda and Morocco.
aged 25 and younger. With this concept, I
technology pods. We have not yet identified a location or
have primarily targeted markets which are
city to launch the first BedoInn brand, but
around the globe. The real expansion will start taking shape in 2019; I believe we have
already familiar with the hostel concept
we are looking at potential areas in the
a huge surprise for everyone that year.
currently thriving in Europe, Asia and
UAE, the US or Europe.
Our vision is to tap into the international market, and to expand Halal tourism
22 May 2016
ttgmena.com
DESTINATION DUBAI
sketches of genius Changing with the times, Dubai is a versatile, exciting and rapidly developing emirate. Tatiana Tsierkezou identifies the city’s very latest industry trends
ast-paced Dubai is no stranger to evolution. As time
Exclusively speaking to TTG about this trend was chief operating
passes, and the hospitality industry twists, turns and
officer, Al Bustan Centre and Residence, Moussa El Hayek: “As the
shape-shifts, moulding itself into a stronger, more prof-
hotel market becomes more competitive, travellers are highly con-
itable and more impressive product, trends are ever-
sidering the value for money they can get from the chosen hotel and
changing. To any mover and shaker of the industry, it is of absolute importance, and to their advantage, to stay ahead of the game and on top of all of these advancements. Outlining just how eclectic the dynamic city is, was director of
hotel apartments.” Echoing this sentiment was chief operating officer, Citymax Hotels, Russel Sharpe: “Travellers today are looking towards more value for their money and looking to stay at more affordable loca-
sales – European market, Darina Holidays, Samer Asaad, who said:
tions without compromising on
“Dubai is the only place in the region where travellers get reason-
experience and service.”
able prices, quality of services, amazing activities and attractions, and a variety of dining options.” And quite rightly so; but what trends have been shaping the tour-
And indeed, expanding the mid-market segment also forms part of Dubai’s Vision, which aims to achieve the objective of 20 million visitors a year by 2020. This most definitely entails an increase of hotel
ism industry in the city of skyscrapers over the past year? TTG
rooms in the city, as well as a need for a wide range of accommoda-
sought to uncover just this.
tion options, ranging from luxury, five-star and, of course, the new and emerging mid-market.
DEFINING THE INDUSTRY
Sharing his opinion on this with TTG was chief operating officer, Millennium & Copthorne, Francois Kassab: “The market in the Middle East is already well supplied with luxury hotels, and the segment of
One of Dubai’s most identifiable trends in recent months has been
contemporary travellers nowadays eagerly search for quality, mid-
the rise of the value-conscious consumer. Underlining the impor-
market hotels with international standards in key gateway cities and
tance of this emerging trend, this year’s official theme at the Arabian
leisure destinations across the region. A growth of mid-market and
Travel Market in Dubai puts the spotlight on mid-market tourism for
budget hotels is essential to create a balance in product to meet the
the bargain-hunting business or leisure traveller, providing event
expectations of today’s traveller.”
attendees with a number of thought-provoking sessions conducted
24
In light of the rise of mid-market travel, Millennium & Copthorne
by industry experts who informed on strategies to help capitalise on
has brought forth new brands such as Studio M and Millennium Ex-
this rapidly growing sector.
ecutive Apartments to address the changing landscape.
May 2016
ttgmena.com
DESTINATION DUBAI search for authenticity, something that is
Guests look for more and more service,
Awadalla shared: “In recent months we
yearned for by culture junkies and those
information and options for interaction
have seen a more price-conscious con-
truly wishing to embark on an authentic
through mobile devices, both in the prop-
sumer emerge, which is a direct reflection
journey of Dubai.
erty, as well as pre- and post-stay. Hence,
Meanwhile, CEO, TIME Hotels, Mohamed
According to area vice president – Middle
of the global economic situation, with purse
we are offering this seamless journey by
strings being tightened and both leisure
East and Turkey, The Rezidor Hotel Group,
piloting a new interactive, web-based, guest-
and business travellers and companies
Mark Willis, as personalisation becomes the
facing solution that allows our guests to
norm, sophisticated travellers are increas-
interact with all of our hotel’s services and
ingly choosing iconic hotels in unique loca-
facilities in their preferred language. Our
tions that define the destination and are
guests will be able to order in-room dining,
able to tell a story.
shop for gifts, book spa treatments, control
becoming more value orientated and analytical when costing out a trip or vacation,” Awadalla shared. He explained that for brands like TIME Hotels, this has its significant advantages, with consumers still keen on travelling, but on a more affordable budget. “This has driven business to our properties, as we offer a price-sensitive proposi-
We need to recognise the universal need of the community through personalisation.
“These unique experiences used to be
their in-room TV and the room environment.
often run as independent hotels but often
They can even make restaurant reserva-
lacked visibility or service quality,” Willis told
tions, access local maps, book attractions
TTG, adding: “Today, hotel operators are
and view flight and weather information.”
developing products that offer more than
Echoing Hilal’s sentiment of mobile re-
just somewhere to sleep. Products such as
finement was general manager, Pullman
hotel apartments. This is also linking in to in-
the Quorvus Collection, part of the Carlson
Jumeirah Lake Towers, Fadeel Wehbe, who
creased demand for higher value accommo-
Rezidor portfolio, are designed to cater to
relayed that apps developed for specific
dation that is offered at a ‘reasonable’ price.
this growing segment of consumers looking
properties are becoming more popular.
tion across our collection of hotels and
TIME Hotels offer quality-led accommoda-
for an experience with the authenticity that
“These apps allow guests to track every
tion options that can fulfil this demand,”
Hotels & Resorts’ guests in Dubai are hot on
only an independent hotel can deliver, whilst
little detail without having to look through
Awadalla concluded.
connectivity.
having the reassurance of a trusted brand
guest directories. Being able to carry these
behind it.”
with them wherever they go means they
“Our guests are always connected and
BUT WHAT ELSE?
need our support to ensure that their technological and digital needs are taken into consideration. Therefore, we ensure that
can plan, organise and make more choices.
PEERING INTO THE FUTURE
The ability to check-in online, or through a phone is now becoming a reality, and will
And while the contemporary traveller is
we’re up-to-date with the never ending
on a mission to book reasonably priced
technological advancements to enhance our
With these ever-changing trends that ap-
process when arriving at the property.
airfares, accommodation and experiences,
connectivity, whether it’s by the effective
pear each year, come ever-changing views
Millennials are fast-becoming the biggest
as well as dine at affordable outlets, there
use of Internet technologies from the mo-
on the future of Dubai’s tourism industry.
group of travellers, they’re more adventur-
are various other trends that are shaping
ment guests book their rooms online or free
This can depend on global events, the
Dubai’s tourism.
high-speed Internet access when they reach
economy of certain markets, the develop-
luxury. They’re also more connected, and
our premises.”
ment of attractions and hospitality offer-
seek a better deal when it comes to travel.
ings, as well as many other factors.
Catering to these travellers will have to be
One such example, as provided by the managing director of Central Hotels,
Meanwhile, InterContinental Hotels Group
mean a transition towards a less involved
ous and look for comfort and efficiency over
Abdulla Al Shammar, is the demand for
(IHG) has identified that there is something
Sharia-compliant properties, which com-
more meaningful within the guest versus
said: “Due to the burgeoning supply of hotel
keep pace with the global demand for re-
plements the recent news released in The
hospitality game.
rooms in Dubai, there will be pressure on
freshing, evolving and exciting
“Based on our recently released 2016
the business with respect to average room
destinations.”
Travel Index 2016 that the UAE has become
trends report ‘Meaningful Membership:
rates. Bespoke offers and packages are the
Wehbe further added that the global
the second most popular destination in the
Transforming Membership in The Age of I’,
key to doing well in challenging times. Dubai
economy is having an impact on the city’s
global Muslim travel market.
we see an increasing demand from consum-
has also consistently witnessed an increase
tourism industry, yet Pullman Jumeirah
ers to belong to a like-minded community,
in inbound visitor numbers from the Indian
Lake Towers has still been welcoming a
hotel destinations that offer halal-friendly
sharing opinions and insight as they connect
market and this will be a key focus for
strong number of business and leisure
tourism. Halal travel would mean that both
around their experience of a brand. In doing
Citymax in 2016.”
travellers.
leisure and corporate travellers get to enjoy
so, they also want to maintain their individu-
Meanwhile, also sharing his opinions on
a safe and healthy environment at the hotel
ality, amounting to what is being termed the
the future of Dubai’s industry was general
As one of the region’s pioneers, Dubai
which provides halal food, a designated
‘The Age of I’ – a desire from consumers to
manager, Sofitel Dubai Downtown, Ammar
will retain its popular position, changing
prayer facility, Arabic-speaking staff, tailor
maximise both inclusiveness and individual-
Hilal, who noted: “Mobile, mobile, mobile.
and evolving as the years pass.
made services during Ramadan and segre-
ity,” noted vice president sales and mar-
gated spas - to name a few,” commented
keting – India, Middle East and Africa, IHG,
Al Shammar.
James Britchford.
MasterCard-CrescentRating Global Muslim
“There has been an observed demand for
Another trend, pointed out by vice presi-
He outlined that brands must manage this
dent sales and marketing – Middle East and
challenge and make memberships meaning-
South Asia, Mövenpick Hotels & Resorts,
ful for consumers by creating membership
Toufic Tamim, is that safety and security re-
communities.
mains a top priority to travellers, especially in times like these.
versal need of the community through personalisation: what resonates with individual
pitality industry, including Mövenpick, are al-
members – their likes and dislikes, and what
ways on the lookout for new developments,
they need and when they need it. To build a
technological advancements and security
successful membership community outside,
partners to enhance safety and security
it is also necessary to build a meaningful
measures in several areas to put guests
membership inside,” Britchford added.
Tamim further shared that Mövenpick
a focus going forward for Dubai, if we’re to
“To do this, we need to recognise the uni-
“[Because of this,] businesses in the hos-
at ease,” he said.
Sharing his forecasts, Sharpe of Citymax
And finally, another significant trend that has been picked up on this year is the
May 2016
ttgmena.com
25
DESTINATION DUBAI
Master of F&B
Refreshing luxury presence
Dubai’s Amwaj Rotana has
concept from our existing
undergone various changes
restaurants, it is the first
experience, the property
to further stimulate visitor
and only true gastropub
facilities are currently
numbers and satisfy guests.
along Jumeirah Beach
being enhanced, with a
Residence in Dubai.”
contemporary remodelling
Speaking exclusively to
Ever-evolving hospitality
TTG was the property’s
He added: “The
general manager, Mark
property has just
connection to the adjacent
Deere, who said: “We have
completed the
sister property Nassima
just launched our fourth
refurbishment of its
Tower set to begin during
signature restaurant, JB’s,
American –Japanese
Ramadan. “
which is a gastropub offering
restaurant, Benihana,
predominantly British and
and is also nearing
Having transformed from
stand, Erhardt shared
American cuisine. Possessing
the completion of
a Radisson Royal to a high-
that ATM will be a great
a futuristic property in Bur Dubai, which houses 192 rooms
an entirely different dining
the refurbishment of
end Nassima-branded hotel,
opportunity to introduce
and suites, banqueting facilities and three F&B outlets.
its signature Italian
Nassima Royal Hotel, a
the Nassima brand as a new
restaurant, Rosso, which
member of the Preferred
luxury product to both local
Rose, George Demitry told TTG: “The hotel also includes all
is being repositioned to
Resort & Hotels LVX
and international visitors.
the facilities expected by the guest, for example in-room
capture a larger market
Collection, will be present at
share.”
this year’s ATM.
Deere also shared that
of the lobby space and
Exhibiting at the DTCM
Speaking to TTG about
“They will be presented
Having recently hit a milestone anniversary, City Seasons Hotels is in gear to stimulate interest at ATM 2016. The group has recently inaugurated City Seasons Towers,
Group general manager, City Seasons Hotels and Royal
amenities, high-speed Internet, valet and underground
to a world where luxury,
parking, a business centre, concierge and a fully equipped
functionality and
gymnasium and spa.
the hotel is currently in
the property’s plans
outstanding services
the midst of upgrading
was general manager,
meet with state-of-the-art
properties to six, of which three are located in Dubai.
its television systems
“With this opening we bring the number of our four-star
Cornelia Erhardt: “In order
facilities and VIP access
The next opening is for Oman and will be revealed soon,”
in all rooms, whilst also
to continue to expand,
lounge and amenities; a
he added.
enhancing its gymnasium
strengthen the brand and
world where the best fine
and leisure facilities.
deliver an exemplary guest
dining experiences await.”
26 May 2016
Demitry further shared that refurbishment works are currently underway at City Seasons Hotel in Dubai.
Spotlight on excellence and interesting offerings engaging with the guest’s senses while creating warm and memorable lifestyle experiences. Known as the leaders for showcasing culinary variety and a multitude of dining concepts, we now take this title to a second level with the introduction of Play Restaurant & Lounge, which is set to redefine the dining and lounge experience in the region. The venue is a dining marvel with a playful spirit and culinary genius, giving guests their first taste of ‘Mediterrasian’ cuisine. TTG: How does The H Dubai stay ahead of the competition?
General manager and regional director, The H Dubai, Kevork
We strive to provide our guests with a
Deldelian exclusively speaks to TTG
unique experience and ensure continuous
about his vision for the property
enhancement to our current portfolio of facilities and services. Redefining luxury with bespoke offerings, attention to detail
TTG: In your position as general manager,
and presentation, The H Dubai enriches
how do you plan on pushing the property
the guest experience with spacious plush
to greater heights?
rooms and suites, an ideal location for the business and leisure traveller, and distinctly
With such a beautiful property, outstanding
different food and beverage outlets to suit
amenities and an absolutely incredible
any taste. Last but not least, redefining
team, my plan is really to turn the spotlight
revitalisation and rejuvenation with second
on our already shining achievements. The
time nominated finalist at the World Spa
H Dubai is the flagship of the H Hospitality
and Heal Awards for Hotel Spa of the Year;
collection, showcasing true elegance and
Mandara Spa, one of the world’s leading spa
bespoke luxury, offering a host of unique
brands and the only one in the UAE.
ttgmena.com
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SPOTLIGHT THAILAND
welcoming charm An iconic destination, boasting an array of not-to-be-missed experiences, Thailand of late is witnessing strong growth from the MENA market. Panayiotis Markides investigates hailand has long been able to pride itself on achieving positive tour-
Honing in on Phuket, area director, sales
to attract travellers. “We currently have rep-
ism figures, with international tourist arrivals to the Southeast Asian
and marketing, Banyan Tree Phuket, Ludovic
resentation in Dubai for the UAE and will ex-
destination expected to reach 32,127,000 according to the World
Gallerne added that the property has intro-
pand to also cover Qatar, Kuwait and Saudi
Travel & Tourism Council (WTTC) Travel & Tourism Economic Impact
duced a summer promotion called ‘Summer
Arabian markets.“
2016 – Thailand report. Therefore, with strong performance at hand, Thailand is investing heavily in
Sensation’ to attract travellers from the APAC and MENA regions. Meanwhile, director, sales and market-
its tourism offerings to attract more travellers than ever before. Speaking exclusively to TTG, director, Tourism Authority of Thailand – Dubai
Bailey also told TTG: “Our primary focus for 2016 is on our international expansion. We have recently opened several new prop-
ing, Banyan Tree Samui, Craig McMahon
erties in Thailand which provide a great
and Middle East office, Chalermsak Suranant commented that the Thai gov-
explained that the property relies on a
leisure experience for guests in key desti-
ernment has recognised the importance of the industry as one of its prior-
more hands-on approach in targeting MENA
nations near Bangkok.” He enthused that
ity economic sectors. The destination recently launched its new destination
guests. “We have engaged one of the re-
Centara will be opening its third property in
brand, Amazing Thailand, to enhance the image of the destination as a ‘Quality
gion’s most well respected communications
Krabi in Q4 of 2016.
Leisure Destination through Thainess’.
agencies in addition to working with all the
Putting Thailand’s tourism industry into perspective, the WTTC report re-
key tour operators in the region.” The strategies have been working it
vealed that the total contribution of travel and tourism to Thailand’s economy
Vickers relayed to TTG that the Bangkokbased Dusit’s strategy for 2016 is to focus on its core differentiators and strengthen its
was $79.3 billion in 2015 (20 per cent of GDP) and this is expected to grow by
seems, as Gallerne remarked to TTG: “Last
foundations for growth as it has nearly 70
four per cent to $82.5 billion (21 per cent of GDP) in 2016.
year saw an increase of 25 per cent from
projects in the pipeline scheduled to come
guests from this area, mainly due to the
online over the next three to five years.
Meanwhile, additional research conducted by STR Global, revealed the destination closed 2015 with an overall occupancy of 73.4 per cent, an increase of
addition of direct flights to Phuket.”
13.6 per cent over 2014 figures. In December, occupancy levels reached 77.4 per cent, the highest since 1995. With these positive figures in mind, it seems Thailand’s tourism stakeholders
Senior vice president, sales and mar-
This strong increase in MENA travellers
keting, ONYX Hospitality, Debrah Pascoe
was also observed in the destination’s capi-
enthused to TTG that the company is bol-
tal, Bangkok, as marketing communications
stering its physical presence in order to
are turning strategically towards markets that will ensure success for the
manager, Grand Hyatt Erawan Bangkok,
enhance its attractiveness to MENA travel-
destination in 2016 – and the MENA market ticks all the boxes.
Khemwanta Tangon informed TTG, saying
lers by welcoming new properties to its Thai
that their quota of the MENA market has
portfolio.
Eye on MENA
grown over 25 per cent in 2015 from 2014.
Executive director of Royal Cliff Hotels
Vice president of development, Dusit
Group and Pattaya Exhibition and Conven-
Nevertheless, Thailand’s desire for MENA travellers is not unfounded. The destination already holds tremendous popularity with the region, and with direct
International, Rustom Vickers was keen to
tion Hall, Vitanart Vathanakul noted that the
flights to Phuket, it is bound to soar further.
share with TTG how the Thai-based com-
resort of four hotels always strives to stay
Highlighting to TTG the MENA market’s eagerness to visit Thailand, and vice
pany accommodates this unique market:
in top form. “Our strategy is to keep the
versa, Suranant explained that currently there are 172 flights per week across
“We have a number of products that cater
Royal Cliff current and fresh in the hearts
the MENA region (from the UAE, Qatar, Bahrain, Jordan, Oman, Egypt, Kuwait
to the market, from our luxurious Maldives
and minds of our guests by exceeding their
and Iran), totalling 61,890 seats per week. Suranant noted that in 2015, around
product to our fantastic properties in
expectations and by wooing them with our
476,194 passengers travelled to Thailand from the Middle East – a 13.6 per
Thailand.”
unique brand of charming Thai hospitality.” Vathanakul informed TTG that the prop-
cent rise overall.
Self-investment
erty is undergoing light refurbishments, as
region, CEO, Asian Trails, Laurent Kuenzle told TTG that at the company’s
However, in order to maintain such a dis-
well as continually training the hotel’s staff
Thailand office, Europe is the main feeder market, but the Middle East is an
cerning market as the MENA region, stake-
in languages and service standards.
emerging market for Asian Trails.
holders need to stay at the top of their game
However, aware that there is still margin for further growth from the MENA
Director of sales and marketing, Banyan Tree Bangkok, John Neutze ex-
through continuous self-investment.
pressed eagerness to capitalise on the market, informing TTG that a key
Chief operating officer, Centara Hotels &
Already boasting endless experience in catering to travellers from across the
strategy for 2016 is to grow business from the Middle East in the summer, by
Resorts, Chris Bailey explained exclusively
globe, Thailand is proving it has what it
promoting the property’s suites and targeting the popular family market.
to TTG how the hotel company is investing
takes to keep the MENA market coming.
30 May 2016
ttgmena.com
May 2016
ibar
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31
ON LOCATION GERMANY
Reflecting the times
City Centre, Marc Snijders explained to TTG: “Fast evolving technology will remain one of the key trends and at Hilton Frankfurt City Centre we respond to that with a great digital offer. HHonors member have the possibility to digitally check-in and select their room of preference prior to their arrival. We will continue to invest and enhance our digital offer and in the future, guests will be able to use their smartphone as a room key. “For Hilton Frankfurt City Centre, 2016 will be an exciting year with great product enhancements and a refurbishment of the Executive Lounge and hotel restaurant. It will also be an exciting year for our HHonors guests, who will now benefit even more from their membership in this club. From free WIFI, to great discounts, many added values are exclusively reserved for our most loyal members.”
A long standing favourite travel destination for a wide range of tourism markets, Germany is transitioning alongside global modernisation with grace. Emily Millett discovers
Villa Kennedy, a Rocco Forte Hotel is also responding very quickly to these trends, with website updates occurring on a daily basis, offering special benefits to guests who book online. “One trend which can be noticed in the German industry is, of course, the importance of the Internet. We’re launching a mobile app, where guests can order their in-room dining menu easily via their smartphone,” said Plesser. In addition to complimentary WiFi in the hotel, Jumeirah Frankfurt now provides all hotel guests complimentary access
ermany has long enjoyed a well-
to an in-room digital entertainment
Digital Enhancements
and information tablet, according to regional vice president, Europe, Jumeirah
established position on the list of top global ‘must-visit’ destinations and,
The poster child of up-to-date tourism trends, Germany is seeing the continued
Group and general manager, Jumeirah
while the list grows and lengthens,
influence of technology on its travel industry developments.
Frankfurt, Doris Greif.
Germany works hard to keep its star shining and
“One of the major trends is the growing influence of social media and mobile
“At the touch of a button, guests can
communication,” said market director of sales and marketing, The Ritz-Carlton,
find lots of hotel information including
Berlin, Jana Hoefer. “Travellers are more and more used to modern apps and
the room service menu, guest directory,
destinations worldwide,” coordinator corporate
real time communication and don’t want to wait in line during check-in. We
Talise spa brochure and city information,”
communications, Steigenberger Hotels AG,
accommodate those needs with our Ritz-Carlton mobile app, offering an easy
Greif told TTG. “The details on the tablet
Mona Wattendorf told TTG. “Current trends are
and comfortable mobile check-in and check-out. Furthermore, guests can easily
inform guests of what to do in town,
the beautiful German coast region as well as
order in-room dining with the app and share their best memories with us on our
popular sights to visit and interesting
major cities such as Dresden, Leipzig and Berlin.
numerous social media platforms.”
events to book. Guests can schedule
its industry up-to-date. “Germany is one of the most attractive tourist
Berlin was just recently voted as one of the most interesting places to see – similar to London.”
This is not a new trend however, with the influence of mobile technology
appointments at Talise Spa, stream videos
in Germany rising steadily according to CEO, HRS GROUP, Tobias Ragge,
or read the content of the online media
who added: “A look into the HRS data reveals that the mobile share of total
library. This new service is available in
amongst both the business and the leisure crowd
bookings in 2012 were six per cent, 12 per cent for 2013 and 20 per cent for
all rooms and suites, and we are one of
as general manager, Villa Kennedy, a Rocco Forte
2014 (2015 data is being evaluated right now but we are expecting a further
the first in Germany and only hotel in
Hotel, Georg Plesser commented: “The tourists
rise). We expect this rapid growth to continue for the foreseeable future.“
Frankfurt to offer the service.”
And the destination is proving popular
visiting Germany either travel for business
About half of HRS GROUP’s bookings are set to be made via mobile devices
purposes or are mainly visiting the biggest cities
within the next few years, a statistic which Ragge said makes sense from a
such as Berlin, Munich and Frankfurt for a city
business traveller perspective, as mobile provides the flexibility needed when
trip. When looking at Frankfurt, 70 per cent of
appointments are cancelled or postponed on short notice.
Culturally Connected
the tourists visiting come for business reasons.
“Smartphone users use their device on Mondays to make a booking, tablet
With 45 per cent international guests, Frankfurt
users do so on Sundays. In addition, bookings via smartphone are more short-
of technology tightens its iron first of
is the most international German city. Even
term and for shorter stays; more than 50 per cent book for the same or the
influence around the travel and tourism
though the proportion of leisure guests is only 30
following day, while tablet users use their device more than 40 days in advance
sector, Germany is also tuning in to the
per cent, this target group is very important to
of their stay,” said Ragge.
trend for more genuine, authentic cultural
the destination as well as to our hotel.”
Industry insiders across Germany are using this growth in the use of technology to benefit loyal customers, as general manager, Hilton Frankfurt
32 May 2016
ttgmena.com
And while constant evolution in the world
travel connections. “New ‘Culturally Connected’ experiences support the city’s
ON LOCATION GERMANY Indeed, F&B is proving to be a useful tool in the hospital-
“Medical tourists especially from Arabic countries are cur-
ity’s mission to offer authentic cultural insights into a destination, as vice president sales and marketing, Althoff Hotel
Fast evolving technology will remain one of the key trends.
rently increasing.” Certain areas of Germany are witnessing particular inter-
Collection, Martin Stockburger expressed: “In a more and
est from the medial tourism markets, such as Düsseldorf
more digitised world, F&B experiences are authentic travel
thanks to its high density of medical experts and clinics in
motives that permit guests to experience the whole desti-
the city.
nation. It is a prerequisite to have a distinctive and unique
“Medical Tourism is trending in Düsseldorf and will con-
gastronomy as a unique selling point at each hotel.”
tinue to do so,” said general manager and regional vice
At The Ritz-Carlton, Berlin high service standards are
president, The Breidenbacher Hof, a Capella Hotel, Cyrus
also demonstrated through unusual and state-of-the-art
Heydarian. “We see a strong development and need. With
F&B concepts.
two clinics in-house (internal medicine, cardiology, plastic
Commenting on the hotel’s offering, Hoefer said: “We do
and cosmetic surgery) with direct access from the hotel, we
have some of the best ladies and gentlemen with us, from
focused on this trend right from the beginning and will con-
TeaMasters, who were trained in India, five Les Clefs d’Or
tinue to grow and improve in this segment.”
concierges, including the current German president of the
With plans for the hotel to maintain its strong medical
hotel concierge’s association to a very creative bar man-
focus for the remainder of 2016, the portfolio includes fit-
arts and culture scene,” Greif explained to TTG. “Jumeirah
ager who combines the world of perfumes with mixology in
ness and detox packages, customised medical check-ups,
Frankfurt offers a number of cultural packages during the
his bar fragrances.”
as well as nutrition and dietary programmes offered in col-
year to highlight the city’s attractions. The Arts and Culture
This year the hotel is due to offer authentic Arabian food
laboration with the Preventicum clinic based in the hotel.
package includes entry to 34 museums for two days. In ad-
to guests with some of the best chefs from sister properties
“We recognise a strong trend in the medical wellness
dition, we are working closely with cultural institutions in
in the Middle East visiting for placements. This initiative was
section and receive more and more inquiries for the topics
Frankfurt to support the local community and have an up-
implemented as part of a current focus on the Arab market.
of wellbeing, nutrition and how to maintain a positive lifestyle,” Heydarian concluded.
coming partnership with the Alte Oper Frankfurt where we will have limited seats in a private box for our guests.” Further updates at the hotel include innovative initiatives
Health First
A steadfast leader on the global travel and tourism
introduced to its F&B department including a new breakfast
scene, Germany is rolling with the times, evolving its
buffet set-up and enhanced seating arrangement at the
The Middle East market is also having a knock on effect on
product in tune with the changing needs of an ever-more
Max on One restaurant.
the medical tourism niche as Wattendorf explained to TTG:
tech and wellness savvy travelling public.
JOINT ADVANTAGES
BRAND DEBUT Moxy Hotels, the new
Moxy Munich hotel
from Munich Airport’s
brand in Marriott Inter-
features a contemporary
main terminal, the prop-
national’s growing luxury
lobby complete with a
erty offers 252 modern
and lifestyle portfolio,
library and a pink Moxy
guest rooms outfitted
has opened its latest ho-
punching bag; a living
with sound-reducing
tel in Munich, Germany.
room, with high-speed
walls, 42-inch LCD flat
complimentary WiFi and
screen televisions, free
“Moxy offers a new Lufthansa recently commenced a new non-stop service
way of travelling where
a lounge bar; a dining
WiFi and deep-seated
between Frankfurt and Panama City.
affordability is not a
area offering plentiful
armchairs. Bathrooms
sacrifice of style, nor a
options for food and
feature complimentary
on the new route all year round. Passengers from Dubai
loss of comfort,” said
drink including fresh
Muk toiletries, bright
can now get to Panama via Frankfurt.
president and managing
juices and a coffee bar
pink hair dryers, power
director, Marriott Inter-
and nine flexible
showers and large mir-
agreement with Copa Airlines, one of Central America’s
national, Europe, Amy
meeting rooms.
rors alongside a spacious
leading air carriers which is based in Panama City.
McPherson.
The airline is set to operate a five-times-weekly service
The new route falls under a bilateral codeshare
Located five minutes
vanity area.
Under the new codeshare accord, Lufthansa travellers can fly on with Star Alliance partner Copa Airlines from Panama City to any of 73 further destinations in Ecuador, Venezuela, Peru and Costa Rica, many of them bookable under Lufthansa flight numbers. In return, Copa
The league of cities
Airlines customers gain access to the global network
ccording to The State Statistical Office,
cosmopolitan and tolerant capital of Germany is
of the Lufthansa Group, which currently extends to 261
tourism to the German city of Berlin has
becoming more popular internationally. Tourism is
destinations in 101 countries.
exceeded a new record, logging more than 30
therefore an important economic factor for our city and
Since both partner airlines are members of Star Alliance, their customers can also earn and redeem miles on both carriers under the ConnectMiles and Miles & More programmes. As a further benefit of the new partnership, Lufthansa travellers can check their baggage right
million overnight stays by visitors from around the world
Countries outside of Europe are responsible for a
in 2015. In the last five years, the numbers have increased by 10 million from 20.8 to 30.25 million overnight stays. The share of overnight stays by German guests is the
through to their final Copa Airlines destination, obtain all
highest at nearly 55 per cent, while the number of guests
their boarding passes for the trip at their first airport of
from abroad is also steadily increasing.
departure and enjoy lounge access at Panama City Airport.
Governing mayor, Berlin, Michael Müller said: ”The
May 2016
an important element for promoting our culture.”
ttgmena.com
share of around 30 per cent of the overnight stays, with Asia and the Middle East championing the growth from overseas. CEO, visitBerlin, Burkhard Kieker commented: “Berlin’s magnetism as a world city remains unbroken, increasingly among guests from other continents.”
33
ANALYSIS WEDDINGS & HONEYMOONS moments on the shores of the Dead Sea.”
sense of occasion
Attractive approach The bridegroom are spoilt for choice when it comes to the setting for their wedding, or how they will spend their honeymoon, thus it comes as no surprise that each stakeholder is vying for a couple’s attention one way or another. Lewis shared that Conrad Maldives Rangali
Romantic hotspots across the globe are pulling out all the stops to attract MENA couples for their wedding and honeymoon, as Panayiotis Markides discovers
Island offers its package, ‘Rangali: Exclusively yours’ for a no-expense spared and unforgettable experience for guests, allowing them the opportunity to reserve Rangali Island for themselves and their guests. “Rangali Island features 50 suites and villas of enviable calm and luxurious sophistication, and is complete with four restaurants and bars, an over-water spa, an adults-only infinity-edge pool and the beach,” he noted. “We believe that this purposefully designed wedding product is ideal for the MENA consumer looking for the ultimate venue with the highest level of discretion and privacy.”
n a world where it seems almost anything is achievable for a couple’s dream day, the demand to tie the knot in style is becoming increasingly important. With the guidance of wedding planners, couples simply need to want to have their nuptials in a unique destination and it becomes possible; and with MENA couples, the desire
Inspiring backdrops Highlighting popular trends within the weddings industry to
TTG was wedding planner, By Bruce Russell and director, Savoy Weddings by Bruce Russell, Bruce Russell. “When it comes to weddings, the UK and specifically London,
for a one-of-a-kind celebration amongst friends and loved
continue to be a huge draw for local and international audiences
ones is strong.
craving some of that quintessentially British formality and
Speaking from the Maldives, general manager, Conrad
elegance. More and more of the couples that I work with are
Maldives Rangali Island, Lyle Lewis told TTG that the destination
looking to create a real sense of occasion, starting with the
is rising in popularity among guests from the MENA region,
venues – think grand hotels or stately private homes or castles.”
with key source markets being Saudi Arabia, the UAE, Qatar
The UK is a great ‘hub’ when it comes to planning a honeymoon.
Regarding honeymoons, Russell noted: “The UK is a great
Also offering couples not just everything they need, but everything they could ever
and Kuwait. “The Middle Eastern visitor is a key emerging
‘hub’ when it comes to planning a honeymoon. Whether you’re
want, director, overseas marketing, business
market; easy accessibility, high frequency of flights and a short
chartering a boat to take you around the Greek islands, renting
planning and promotion department, Hotel
travel distance (no more than five hours’ flight time) and free
a coastal villa on the Cote d’Azur, or heading further afield to a
Granvia Kyoto, Shiho Ikeuchi informed
visa service make the Maldives even more alluring to them.”
sand and sun-soaked paradise in the Indian Ocean, there are a
TTG that the hotel offers couples from
host of options available.”
abroad an exclusive wedding package: ‘The
Although any ceremony would be purely spiritual: “Weddings in the Maldives are not legally binding. A wedding at the resort is considered a blessing ceremony.”
Meanwhile according to Capobianco, the trend has been for weddings to involve less invitees, but for a higher spend per head.
Ultimate Wedding Ceremony’, which includes everything necessary for the traditional
Lewis of Conrad Maldives Rangali Island noted that the resort
wedding ceremony at Kamigamo Shrine –
sales, The Langham, Hong Kong, Sharon Lee advised that for
has witnessed a developing trend of small to medium size group
one of the 17 UNESCO world heritage sites
official weddings, forward planning is needed: “Couples who
weddings, with the wedding not just being a celebration of love
in Kyoto – right down to the clothing and the
wish to have their wedding in Hong Kong will need to give a
but a celebration of family, friends and unity. He added that the
limousine transport.
Notice of Intended Marriage no earlier than three months, but
exotic Maldivian location provides an inspirational backdrop. “The
at least 15 days (excluding Sundays) before the marriage date.”
resort’s unspoilt white sand beaches provide a blank canvas to
KHBTCC the Hilton Wedding campaign
create the ultimate wedding dreamscape,” he said.
has been launched. This entails a series of
In other destinations, such as Hong Kong, director of catering
Meanwhile in Rome, romance is not without some red tape, as marketing and communication executive, Rome Cavalieri,
Also providing a one of a kind setting for couples to celebrate
Additionally, Samawi noted that at
activities aimed at promoting the convention
Waldorf Astoria Hotels & Resorts, Loredana Capobianco
their nuptials was marketing communications manager, King
centre as the perfect setting for a royally-
advised that couples should be aware of the local regulations to
Hussein Bin Talal Convention Centre Managed by Hilton (Hilton
inspired wedding.
be officially wed in Italy.
KHBTCC), Farah Samawi, who relayed to TTG that surroundings
However, these are simply formalities that will not hinder
define the property’s target market. “Hilton KHBTCC targets
Couples are always willing to travel to the
couples from tying the knot in the destination of their
couples looking to hold their wedding in a royal and romantic
ends of the earth to celebrate their love,
dreams. TTG takes a look at what’s hot in the weddings and
setting: couples who emphasise the importance of surroundings
and this particular industry is eternally
honeymoons sector across the globe.
to transform their dream wedding into reality and live memorable
working to attract them.
34 May 2016
ttgmena.com
May 2016
ibar
ttgmena.com
35
REGIONAL ROUND UP BAHRAIN & CYPRUS
Digital strategy
Limitless progression
Exhibiting at the Bahrain Ministry of Tourism stand, ME1410 at this year’s
Taking part in ATM this year (stand HC300) with a
ATM, Al Safir Hotel &
raft of improvements to share with both readers and
Tower is getting ready for
visitors, general manager, Swiss-Belhotel Seef
a bumper year, according
Bahrain, Herve Peyre spoke exclusively to TTG about
to the property’s director
its news.
of sales and marketing,
“The hotel recently extended the capacity of B28
Mohd Al Sayed.
Bar Lounge. Located on the 28th floor with a spec-
Al Sayed explained that
Planning ahead Michaelides told TTG that
tacular 360° view, B28 offers an intimate and trendy
roup operations
the 200-room property
ambiance and is the perfect place to relax while
manager, Kanika
the F&B developments the
is working extensively
watching the buzz of the city.”
Hotels Group, Spyros
company undertook over the
He also informed TTG that in 2016, the hotel will
on social media, online marketing campaigns and sophisticated platforms to reach and maximise busi-
experiences.” He told TTG that Al Safir’s
Michaelides spoke exclusively
winter period was carefully
continue developing its catering offering which
with TTG on how the hotel
studied in order to offer
already caters for embassies, ministries and major
company is boosting its
guests a fresh approach to
companies.
hospitality product.
their culinary needs in terms
ness opportunities in the
loyalty programme means
year ahead.
the guest is entitled to 10 per
nessed, Peyre noted: “We see more and more last
step ahead and our aim is to
Discussing travel trends that Bahrain has wit-
“Kanika Hotels is always a
of quality, differentiation and variety.
Relaying how the
cent on the best available rate
minute bookings even for weekend stays. Length
improve. This winter we have
hotel aims to target
when booked directly from the
of stay is getting shorter and shorter.” He revealed
focused on the quality of food
to TTG news from the
more guests, Al Sayed
hotel APP. “The hotel offers
that the number of meetings for trainings has been
we are offering our clients
Group’s property in Limassol,
He also exclusively revealed
explained to TTG: “For
its guests a great discount in
reduced due to the government’s decision to reduce
and on this the company’s
commenting: “In addition
the past 16 years Al Safir
Ann’s Spa and [a hefty] dis-
subsidies.
experienced chefs in co-
to the above, our Elias
Hotel & Tower has been
count in Bennigan’s and Cucina
operation with Michelin star
Beach hotel in Limassol has
dedicated to continuing
Restaurant to enjoy a fine din-
becoming budget conscious, and as such there is a
chef, Peter Gorton, we have
undergone a renovation in its
its tradition of providing
ing experience and a luxurious
trend to switch from five-star to four-star hotels.
re-designed our menus in all
restaurants, bars, mini club
exceptional guest
place for relaxation.”
our hotels/outlets.”
and pool area.”
Peyre also referred to the fact that companies are
Full makeover With the property having
total. “Loutraki Hotel,
will then follow to Central
recently undergone
which has six suites,
and Eastern Europe. We
a makeover, general
includes a savvy grill
will be promoting Casale
manager, Casale
bar restaurant, a new
Panayiotis through
Panayiotis, Andreas
breakfast room and
our website, social and
Papayiannis shared with
centralised kitchens.”
advertising, through
TTG how the mountain
He also explained to
our partnerships, travel
property has been
TTG how the property is
agents (OTAs), firms
enhanced.
promoting its product:
and other sites. We will
“We have just launched
also be performing sales
took six months have
a marketing campaign
call trips, educational
upgraded the property
in the UK and German
familiarisation trips and
from 28 rooms to 43 in
speaking countries which
press trips.”
The renovations which
36 May 2016
Continued commitment Rotana has launched its newest property in Bahrain, the five-star hotel Downtown Rotana. It offers 249 upscale rooms, complemented by a host of facilities centred around the growing needs of the modern business and leisure traveller. Downtown Rotana brings four new dining concepts to Bahrain’s culinary scene with ‘Teatro Downtown’ taking centre stage as the hotel’s signature restaurant. The all-day dining venue - ‘Flavours on 2’ is a relaxed setting amidst bursts of colour with a variety of dishes. Other venues include the ‘City Lobby Lounge’ and the Sundeck Pool Bar, which offers a variety of snacks and beverages. The hotel also provides a selection of leisure facilities including a rooftop swimming pool, a host of meetings facilities, Bodylines Fitness and Wellness Club with professional instructors and a fully-equipped gym, as well as a sauna, steam-room, Jacuzzi and treatment room. Speaking during the inaugural ceremony, chairman, Rotana Hotel Management Corporation, Nasser Al Nowais stated: “Downtown Rotana is our third presence in the country; we look forward to further strengthening our presence in the Kingdom of Bahrain, and are constantly striving to develop the local tourism sector.” Meanwhile, president and CEO, Rotana Hotel Management Corporation, Omer Kaddouri said: “This year we are set to roll out at least 10 new properties across a number of key markets including Saudi Arabia, the UAE, Turkey, Democratic Republic of the Congo, Jordan and Iraq.” ttgmena.com
REGIONAL ROUND UP IRAN & IRAQ Grounds for exploration
500m2. Gran Meliá Ghoo Hotel will provide all of the luxury services and facilities expected of a five-star hotel,
TTG: What will you
wetlands and fascinating
with seven restaurants and
be promoting at
ecosystems that will satisfy
bars, over 1,300m2 of meeting
ATM this year?
every person’s desire in travel and leisure.
and banquet facilities, two
Pioneering development
Our message will
diverse leisure.
be about Iran’s
TTG: What upcoming trends
potential as the
have you witnessed during
Ghoo, Middle East Diamond
perfect destination
2015 and what are your
development being built, that
for those who are
forecasts for 2016?
The property is part of the
is one of the largest mixed
interested in any
has announced its entry into
The hotel will occupy a
residential, commercial
field of tourism.
The market for Iranian tour
the Iranian market with the
130m high tower, boasting
and hotel complexes to
Iran, as a birthplace
operators has had a significant
first five-star branded hotel,
319 deluxe rooms of different
be developed in Iran. It is
to one of the most
boost since the negotiations on
which will be managed by an
types including a Presidential
currently being built in Salman
ancient civilisations
the Iran nuclear programme
international hotel company,
Suite measuring more than
Shahr, an area of 180,000m .
in the world,
started, at the end of 2014. In
has numerous
2015, we had an eight per cent
prehistoric objects
increase in incoming tours to
and sites remaining
Iran compared to the previous
from centuries ago,
year.
Meliá Hotels International
Gran Meliá Ghoo Hotel.
swimming pools, a spa, and
improved network
2
Marketing manager, Iran Doostan
and unique natural
Since Iran has become one of
attractions resting
the hot destinations for tourism
all over the country.
in 2016, we have decided to
to TTG about
These form majestic
design more and also different
Iranian capital will be available on Tuesdays, Thursdays and Saturdays. The new
the destination’s
mountains to lush
MICE, adventure and eco
service will be served by an Airbus A320.
promising future
forests, mysterious
tourism packages such as bird
deserts, stunning
watching.
Kazakh carrier, Air Astana, has revealed it will begin flights to Tehran, effective as of June 2, as well as a host of other destinations. Already available for booking, the Air Astana direct flight from Almaty to the
38 May 2016
Tours, Saeed Azam speaks exclusively
ttgmena.com
REGIONAL ROUND UP KSA
Keeping it fresh Riyadh Marriott Hotel and Marriott Executive Apartments have an exciting year ahead with a slew of upcoming developments including
ONE STEP AHEAD
Eye on the prize
refurbishments and new concepts. General manager,
The Ascott Limited has
political stability; and for-
Exhibiting at ATM as part of Mövenpick Hotel & Resorts,
Riyadh Marriott Hotel
been eyeing the potential
eign direct investment.”
Mövenpick Hotel & Residences Hajjar Tower Makkah will
and Marriott Executive
of Saudi Arabia, specifically
The Ascott Limited re-
be promoting its incomparable guest offering as well as the
Apartments at Marriott
focusing on Jeddah and Ri-
cently inaugurated Ascott
hotel’s new services.
International, Muin Ser-
yadh as well as Al Khobar.
Tahlia Jeddah, Ascott Sari
han told TTG: “We have a
lers, creating a seamless expe-
shared that the property has developed new perks for
number of refurbishments
rience and merging modern,
velopment – GCC, Ascott
Salamah Jeddah, while As-
pilgrims visiting for Umrah and Hajj.
in plan from the refurbish-
stylish design and comfort
International Management,
cott Rafal Olaya Riyadh is
ment of our health club
with greater access to food
Dubai, Hafid Mirabti ex-
slated to open this year and
ture and we knew that a Kids Club and Foot Massage would
and spa, Bodyline, and
and beverage.
plained to TTG: “The cities
Somerset Corniche Jeddah
be a remarkable addition to our services,” he stated.
our ballroom. We have
of Jeddah, Riyadh and Al
will open its doors in 2017.
The hotel’s general manger, Adel Erfan, exclusively
“Anticipating their needs is a main part of our service cul-
“The aim is to add a lively
Director, business de-
Jeddah and Citadines Al
Speaking of the proper-
also applied the Marriott’s
atmosphere that transforms
Khobar are gateway cities
kids under the supervision of our trained staff without wor-
‘Greatroom’ concept in
throughout the day, giving
and combine the key factors
ties’ appeal, Mirabti said:
rying about their wellbeing. [Children] will be having a great
our spacious lobby.”
guests the option to work
that Ascott considers when
“Primarily our properties
together or by themselves,
entering new markets: loca-
will appeal to long- and
tion; dynamic key cities with
short-staying business
“The kids’ club [is a place where] families can leave their
time at the kids’ club while [parents] perform their Umrah
Serhan explained that
or prayers, and after this, our male guests can treat them-
the ‘Greatroom’ concept
socialise in groups, or chill out
selves to our new foot massage service offered by special-
is designed to meet the
solo, connecting with their so-
a high traffic of business
travellers and secondly to
ists,” he added.
needs of today’s travel-
cial networks,” he noted.
travellers; economic and
leisure travellers.”
Aggressive ambition ith an aggressive expansion
company, which is exhibiting with Wynd-
strategy lined up for the
ham Hotel Group at stand HC0605, will be
company, managing director,
highlighting the advantages of internation-
Riyada International Hotels and Resorts,
ally branded accommodation.
Muhammed Al Amir spoke with TTG about what the company is promoting at ATM. He revealed that Riyada has plans to open 10 hotels over the next five years. “We will be opening up two new Ramada
“Major companies in Saudi Arabia work exclusively with hotel chains since they know there is a system of control behind the hotel. That is why it makes sense to affiliate properties to international chains. Brand recognition is a major decision-
Hotels in 2016 in Saudi Arabia.” He relayed that throughout ATM, the
making factor for guests.”
Boosting Saudi presence With numerous hotels in the
In terms of corporate
Belhotel International has
pipeline for the Kingdom of
travel, Saudi Arabia has
the four-star Swiss-Belhotel
Saudi Arabia, vice president
a very large domestic
Makkah; Swiss-Belhotel
operations and development
and international travel
Riyadh – a four-star city-
of Middle East, Swiss-
potential, and we feel that
centre business hotel;
Belhotel International,
the market still has a gap
Swiss-Belboutique Tahliya
Noel Massoud outlined the
to fill when it comes to
Riyadh – a luxury boutique
reasons for the company’s
hotels with international
property; and the four-star
dynamic strategy.
standards. The country is on
Swiss-Belhotel Al Khobar. Concluding, Massoud said:
“For any international
the verge of opening up to
chain that wants to make
many international brands
“Growing competition will
a mark in the Middle East
and is at a stage of growth,
help keep a check on the
region, the Kingdom of
unlike many other saturated
quality of guest services
Saudi Arabia is a must to
markets,” he said.
and we are confident of
have its presence in.
In its pipeline, Swiss-
providing the best.”
May 2016
ttgmena.com
39
REGIONAL ROUND UP KUWAIT
adapting to online ooking forward to finding new
“Online business channels are going
business partners at ATM 2016,
to be another source of business for
Safari Travel and Tourism
main suppliers and vendors.”
mainly business travellers and short travel entertainers.” Commenting on the changes in the
Kuwait shared with TTG the company's
He added: “Clients who used to
key focuses given the changing trends
go to travel agents and book short
what a supplier is looking for is
of tourism.
hotel accommodation and flights will
paramount.
According to the company’s director
disappear for the next few years so
industry, he pointed out that knowing
Kriker added: “The market for 2016
and partner, Ammar Kriker, the online
we should be prepared for that and we
is not the same as that of 2015 and it is
segment is expected to reach
should start arranging something for
totally different from 2010; everything
new heights.
these important segments; these are
is going to be changing very fast.”
40 May 2016
Healthy segment mix Exhibiting at this year’s
will be to promote this
ATM, cluster general
concept in the local mar-
manager, Kuwait Marriott
ket, in order to increase
Hotels, George Aoun
customer satisfaction
spoke to TTG about how
and loyalty by helping our
the Kuwait properties will
guests put together unique
be promoting the MICE
and successful events.”
segment this year. Aoun explained that
Moreover, the JW Marriott Kuwait City, Courtyard
Marriott International
by Marriott Kuwait and
has recently launched a
Residence Inn by Marriott
new concept called ‘Meet-
Kuwait have introduced
ings Imagined’, one which
new services for its tech-
reinvents how meetings
savvy travellers such as
are planned, making them
mobile check-in and check-
more social, visual and
out services, in a bid to
purposeful.
give guests added conveni-
“Our main focus in 2016
ence and greater choice.
branching out
With a raft of plans on the
with the hotel’s Korean
horizon to further develop
restaurant’s Arirang
its hospitality offering,
menu to include Chinese,
Swiss-Belhotel Plaza
Japanese and Filipino
Kuwait is eager to share
dishes.
the property’s exciting developments. The property’s general
revealed to TTG what’s currently trending in the
manager, Ali Haddad
destination, explaining that
told TTG: “Renovations
the main focus for 2016 is
in all rooms has been
the mid-range market.
fully completed and we
“[We want to] expand
have plans to extend the
our international brand
reformation process to the
profile to reach new
public areas.”
corporates and groups who
He further elaborated on F&B improvements,
ttgmena.com
Meanwhile, Haddad also
spend on budget based and stay the longest.”
ibar
REGIONAL ROUND UP LEVANT
Abounding optimism Ramada Downtown
to provide special entry
Beirut will be present at
fees for children. “Special
the Lebanon stand during
packages will be available
this year’s ATM with plenty
just after the renovation
of news to share with the
ends and special rates will
industry.
be launched for Lebanese
According to the property’s general
expatriates.” Meanwhile, according
manager, Yasmine Eid
to Eid Maalouf an array of
Maalouf, the Beirut hotel
trends were witnessed in
is keen to share that
2015 including new markets
it is undergoing a full
and types of guests.
renovation. “We have gradually
“Those new markets are bigger in volume but
started renovating the
we see a decrease of the
hotel and we expect to
purchasing power. Lebanon
finish by mid-July 2016.”
– as a destination – saw an
Eid Maalouf elaborated that Ramada Downtown will be offering special re-
Anticipating growth
increase of 12 per cent in tourists.” The greatest increase
opening rates. The hotel
came from American
has also partnered with the
tourists with an 18 per
international Kidz Mundo
cent rise.
Continuously looking for ways to enhance the guest experience, Belle Vue Hotel, Amman has been upgrading its facilities. General manager, Belle Vue Hotel, Amman, Ziad Fostuq commented to TTG: “This year, we have upgraded almost all our facilities along with the façade of the hotel [as well as carrying out a] soft refurbishment of all guest rooms." Referring to trends in the destination, Fostuq also explained that he has witnessed increased business from the diplomatic sector of travellers due to the activity in the region. “Trends included, as well as the share of corporate, the increase of diplomatic and FIT travellers year on year.
42 May 2016
S
triving to always create a unique guest experience, hotel manager, InterContinental Jordan, Bassam Abu Hassan revealed to TTG that the landmark prop-
erty is undergoing a series of enhancements. “InterContinental Jordan is in the process of installing the latest interactive TV system in all the rooms, combining business and entertainment,” said Abu Hassan. According to Abu Hassan, the hotel aims to deliver a distinct stay for its guests through facility enhancements and attractive offerings. “[We achieve this] by considering our guests’ needs during their stay which is delivered by highly passionate team members who are capable of anticipating and understanding the guest’s needs and expectations.” With a view to boosting its MICE facilities also, Abu Hassan stated that new equipment has been added to the hotel’s banqueting area, ideal for exhibitions and weddings.
A cultural year ahead Director of sales, Phoenicia and Le Vendome, Beirut, Maha Atieh speaks to TTG about a number of innovations coming up, to boost the property and the tourism industry that start with a chauffeured limousine pickup from the airport, escort check-in and private reception and dedicated concierge staff. It is only available for guests in Club Rooms and Suites. TTG: What message will you be conveying to visitors at this year’s ATM? This season Phoenicia Beirut will be enhancing its leisure TTG: What are your latest developments?
experience to guarantee an
Tell us about any plans you have to
unforgettable summer which is
enhance your product or bolster business
traditionally a peak period for
for the remainder of 2016.
Lebanon.
A series of sales and marketing initiates were
TTG: Share with us any
conducted and others are in the pipeline.
upcoming trends.
Phoenicia Club experience was and will be our main focus; it invites guests to experience a
Travellers are showing more of
heightened level of comfort and privacy at its
an interest in sightseeing and
newly refurbished Club Lounge. Conceived to
cultural tourism. Thus, we have
meet the needs of discerning business elites,
launched the ‘SeeLebanonFo-
it includes an array of bespoke privileges
rYourself’ campaign.
ttgmena.com
REGIONAL ROUND UP NORTH AFRICA
Major projects underway
The perfect spot Hilton Garden Inn, Hilton Worldwide’s upscale global brand of hotels, has announced the opening of Hilton Garden Inn Tanger City Center.
Stylish abode
Crystal Lagoons has announced
pected to be completed in Q1 of
The property, which is owned by
Set to entice visitors with its
that it has landed a duo of
2018, will comprise of 17.5km of
Inveravante and managed by Hilton
cool vibe and ideal location
2Ciels Hotel Boutique
prestigious Egypt projects worth
beachfront complemented by 32
Worldwide, brings 320 new rooms to
in the centre of Marrakech,
offers three gastronomy
almost $2 billion.
hectares of lagoons, which will be
the Hilton Garden Inn brand; its first
Morocco, 2Ciels Hotel
experiences: Patron de la
home to a host of unique water-
property in Morocco.
Boutique Marrakech is
Mer, a high-end fish and
expected to open on May 1.
seafood restaurant; Lola Sky
The projects are for the six-phase Bo Islands project and for the twohectare El Gouna community development.
based activities. The development will be home to
It features three meeting rooms offering over 367m of flexible meeting 2
Its 85 rooms and suites
For culinary enthusiasts,
Lounge, a tapas bar; and
1,115 standalone villas and chalets,
space, in addition to complimentary
are steeped in an inspiring
The Club Bar, a space where
two luxury waterfront resort hotels
WiFi throughout
art deco style and are
visitors and guests can enjoy
Matrouh north coast road, Bo
offering 300 guest rooms, and
the hotel.
divided into four types: the
a drink.
Islands, an upscale tourism and
much more.
Located on the Alexandria-Marsa
As for those seeking a
Charm and Deluxe rooms,
Garden Grille and Bar, which offers a
and the Luxury and Lifestyle
wellness experience, the
an area of over 10 million square
is the two-hectare El Gouna com-
full cooked-to-order breakfast, lunch,
suites. They provide a
Ritual Spa by 2Ciels Hotel
metres and is being developed at
munity development. Situated on
dinner, and evening room service
spacious bathroom, an HD
Boutique provides two
a total investment cost of around
Egypt’s Red Sea coastline, con-
featuring local and international dishes.
LCD TV screen, high-speed
different hot hammam
$1.8 billion.
struction is set to begin in Q2
WiFi along with 24-hour
spaces for men and
of 2016.
room service.
women.
residential community, will cover
Phase one of the project, ex-
Crystal Lagoons’ second project
Guests can dine on-property at The
new chapter Expressing optimism that Egypt will begin a new chapter as security improves in the destination public relations manager, Sheraton Miramar El Gouna, Manal Isaac informed TTG that the resort expects to see a growth in tourism to Egypt over the next year. Citing that it is still ‘business
Getting adventurous
as usual’ on the Red Sea, Isaac, remarked on how the property is working hard to promote the resort as a unique travel destination. “We offer a variety of
The hotel features Tweet
options that meet the different
mbued with an energetic
large bungalow featuring
needs, tastes and requirements
vibe and considered ideal
two double bedrooms and
Party rooms and suites,
for Millenials, Sol Hotels
a spacious living room with
providing guests with sweets
additional luxuries.
on arrival, Tweet concierge, a
of our unique and diverse customer base. We continue to build strong relations with our SPG ‘Starwood Preferred
and other personalised services.” Isaac informed TTG that the resort is also launching a promotion campaign. “In addition to transforming SPG with
& Resorts has launched a brand new property to
Tapping into the power
welcome mini bar, a 42-inch
supplement its lifestyle brand
of social media, Sol House
plasma smart TV, a welcome
Program’ members with an
new benefits and incentives, we are very
Sol House, with the opening
Taghazout offers guests the
drink and access to exclusive
array of choices in redeeming
much focused on personalisation and
of Sol House Taghazout in
ability to book VIP Bali beds
VIP sun loungers.
points towards lucrative
social media on a property and destination
May 2016.
or food and drinks via the
awards at our worldwide
level by ensuring continuous training
properties and brands and the
to our e-commerce team and social
top producers through tailored events (such as VIP events)
Additional features include
tweet concierge, posting their
a fully equipped gym, an
offers 121 guest rooms and
orders on Twitter. Guests
in-house surf academy
media champions, and updated guest
suites ranging from House
are also encouraged to share
for surfing enthusiasts, a
communication tools are being used.”
Rooms, to the Tweet Party
their experiences via social
games room and free WiFi
House Master Cabana, a
media throughout their stay.
throughout the property.
The newly built hotel
44 May 2016
ttgmena.com
REGIONAL ROUND UP OMAN & PALESTINE
A blessed location
Silver lining
Exhibiting at ATM as part of the Ministry of Tour-
With Palestine suffering from
ism – ME2110 – this year, general manager, Crowne
conflict, managing director,
Plaza Salalah, Manuel Levonian shared with TTG
Dunira Strategy (offering
how the destination has developed.
independent tourism consultancy services), Benjamin
“Salalah is a unique destination in the Middle East with blessed weather, and it's quiet [with its
Carey spoke exclusively to TTG
beaches] making it more attractive.”
about how the destination is
Referring to the latest developments in tourist figures he explained that Salalah has seen tremendous growth in tourist arrivals year-on-year with the new airport adding value to the destination.
continuing to attract particular markets. “Palestinian tourism continues to suffer with restrictions
Concluding, he remarked that Salalah has estab-
seen a large increase in Muslim visitors from Indonesia, Turkey and other Islamic countries. “Halal tourism is also a sig-
on visitors to the West Bank,
lished itself well as a premium charter destination
including Bethlehem, the Old
nificant product opportunity
for European visitors and is also slowly growing in
City of Jerusalem (a UNESCO
for Palestinian tour operators,”
popularity as a preferred MICE destination among
World Heritage Site), including
Carey added.
GCC countries.
the Al-Aqsa Mosque,” he said.
Looking toward the near
Reflection of growth The brand new Anantara Al Jabal Al Akhdar Resort is gearing up to welcome guests, with its opening date set for July 2016. Due to its location at 2,000m above sea level on the rim of a great canyon, upon its opening the resort will be reportedly the highest luxury hotel in the Middle East and
As a result of the ongoing
future, he revealed that the EU
political crisis, Carey pointed
delegation to Palestine has re-
out that visitor numbers to
cently commissioned a project
the West Bank and Jerusalem
to identify ‘possible EU inter-
have fallen since October 2015,
ventions in the Tourism sec-
– Salalah by Anantara. The resort features 40 Premier and
however he informed TTG
tor under the EU Programme
Deluxe Rooms, offering views of the Arabian Sea, lagoon
that Muslim travel to Al-Quds,
to Support East Jerusalem’,
or picturesque gardens as well as 88 one-, two- and three-
to the Al-Aqsa Mosque is a
which will be reported on in the
bedroom villas which will offer private pools, spacious living
positive development that has
coming months.
areas and personal butler services.
amongst the highest in the world. The new property is home to 115 guest rooms and villas, which offer canyon views or the property’s gardens. Also gearing up for a mid-2016 opening is Al Baleed Resort
Confident outlook ooking forward to meeting colleagues at this year’s ATM, general manager, Salalah Rotana Resort, Hossam Kamal enthused on how the resort will achieve success in 2016. “To bolster business in the coming months, we will capitalise on the presence of the monsoon season also known as Khareef in Salalah, Oman with aggressive marketing campaigns in the GCC region. As Salalah experiences misty rains and cooler temperatures compared to the neighbouring GCC countries, we anticipate a significant number of travellers seeking new adventures and to escape the heat.” Kamal spoke about how positive 2015 was for Salalah, due to a surge
Kamal revealed that the destination
in the number of arrivals. “This
is seeing tourists visit from new
impressive growth is as a result of
source markets including Slovakia,
efforts by the Omani government to
Poland, the Czech Republic and
diversify the economy and introduce
Sweden.
multiple revenue earning streams with
“With this remarkable trend, our
a focus on tourism and hospitality.”
waterfront resort has been built and
“For the remainder of 2016, we
equipped with adequate facilities to
certainly see these trends continuing
cater to a large number of guests,”
as infrastructural developments are
Kamal informed TTG.
currently ongoing to welcome more tourists.”
Salalah Rotana Resort can be found at stand HC0720 at ATM.
May 2016
ttgmena.com
45
REGIONAL ROUND UP QATAR
Rich re-imagining
Renewed perspective
Present at this year’s ATM,
furnishing, and the latest state-of-
The Ritz-Carlton, Doha has
the-art technology and lighting to
ith the evolving landscape of
much news to share with the
create a comfortable and inviting
Qatar’s travel and tourism industry,
industry.
look.
InterContinental Doha will be aligning
There will be an overall focus on the rebranding of the hotel this year, which is
its strategy to meet these needs, according to its director of sales, Veronika Kim. “After successfully completing a comprehen-
Wellness focus
currently undergoing a re-
sive rooms and meeting rooms renovation at
imagination, with a new room
InterContinental Doha, our strategic vision
The Westin Doha Hotel & Spa recently celebrated its
concept being unveiled later
tended to further invest and increase the hotel
official opening, where it showcased the hotel's wellbeing
this year.
facilities to meet the needs of the evolving
offering.
Katara Hospitality’s
market in Qatar.”
The Westin Well-Being Movement is an initiative dedicated
technical development team is overseeing the reimagination project at The Ritz-Carlton, Doha, which is expected to reveal a contemporary residential
to inspiring guests to discover new approaches to wellbeing
This wing is designed to become a boutique hotel.
look throughout the hotel, once completed. The
Feel Well. Work Well. Play Well. General manager, The Westin Doha Hotel & Spa, Gianrico Esposito said: “We are introducing the residents of Qatar to a new health-enhancing and rejuvenation focused hotel and spa approach, in what is today one of the most dynamic
Meanwhile, the property will soon open its
guest rooms will introduce
new executive wing of 120 luxurious rooms
warm colours, textiles and
and suites.
prints incorporating floor
with the brand’s six pillars: Sleep Well. Eat Well. Move Well.
and fastest growing cities in the world.” The Westin Doha Hotel & Spa provides 365 rooms and suites including a presidential suite and five pool villas,
The wing is designed to become a boutique
all boasting the signature Westin Heavenly Bed. As part
parquetry, lightly hued paint
hotel within InterContinental Doha. It will offer a
of its signature wellbeing proposition, the hotel features
colours, plush rugs and
personalised butler, a 16-treatment room Inter-
the Heavenly Spa with nine treatment rooms including
drapery, new contemporary
Continental Spa, and more.
designated male and female wings."
46 May 2016
Drive forwards Exhibiting at stand ME2010, director of sales and marketing, The Torch Doha, Ameen Aldarawsheh talks with TTG about the property’s recent upgrades
TTG: Tell us about your latest news and
our guests to view the hotel and take a tour
developments, and any plans you have to
before making a reservation.
boost business? TTG: What recent tourism trends have We have recently launched our hotel
you witnessed?
mobile app. Moreover, we will have special promotions for the summer season which
Many new hotels are opening in Doha
will be visible soon on our hotel website,
with international brands, putting more
enticing our guests to enjoy the hotel’s
hotel room keys in the market thus
unique facilities and nearby attractions.
creating competition. For us that is an
In addition, we have just finished our new
opportunity to continue offering a unique
style 360 [degree] photography of the
and distinguished service for those who are
hotel rooms, suites and outlets, enabling
looking for luxury.
ttgmena.com
REGIONAL ROUND UP TURKEY
Constantly investing
T
OPEN FOR RESERVATIONS
Growing fleet
urkish Airlines is
crucial factor for travellers
Ahead of the property’s
exclusive access to the ap-
eager to drive its
when picking an airline,
July 2016 opening, man-
proximately 10,000m2 Canyon
Boeing and Turkey’s leading low-cost carrier, Pegasus
business forward
as the aviation industry is
aging director, Canyon
Ranch Spa, Fitness and Well-
Airlines, have finalised an order for five Next-Generation
highly competitive.
with a host of innovative
Ranch Wellness Resort at
ness Center. The oasis will
737-800 aeroplanes, valued at approximately $505
“We are continuously in-
Kaplankaya, Markus Iseli
feature 40 treatment rooms
million based on expected list prices at delivery.
vesting in high-technology,
spoke exclusively to TTG
where guests will be able to
manager for Dubai and
especially with regard to
about what the resort is
enjoy rejuvenating treatments
Izair, operate a fleet of 58 737-800s and a total of 69
Northern Emirates, Turkish
our IFE and service prod-
promoting at ATM.
combining traditional and
aircraft. The carrier is based out of Istanbul Sabiha
Airlines, Emre Ismailoglu,
ucts. We also periodically
Eastern medicine practices. ”
Gökçen International Airport, operating an extensive net-
the carrier is aware of the
increase the number of our
Resort at Kaplankaya is
fact that technology is a
aircraft configured with
now open for reservations,
it will be placing a specific fo-
“The performance of the 737-800 has proven reliabil-
WiFi technology. Our cabin
I encourage anyone who
cus on both the European and
ity, fantastic operating economics and popularity with our
and cockpit crew use the
is looking for a wellness
the MENA markets, which are
customers,” commented CEO, Pegasus Airlines, Mehmet
latest technology mobile
retreat, a great holiday or
key markets for the resort.
Nane. “I am pleased that we will be continuing with this
devices on duty.”
is interested in weight loss,
long-standing relationship that stretches back 20 years,
stress reduction, fitness or
adding more Boeing aeroplanes to our fleet.”
technology solutions. According to general
Looking forward to
“Canyon Ranch Wellness
attending ATM, Ismailoglu
simply looking to relax, to
commented that trade
go online and book now.”
shows are a vital part of the
He informed TTG that
airline’s marketing strategy:
the property boasts a total
“ATM is always part of our
of 141 rooms – 75 hotel
yearly schedule. [Exhibi-
rooms and suites as well as
tions] are vital to us in en-
66 exquisite Hillside rooms
hancing our visitors’ aware-
and suites.
ness of Turkish Airlines.”
“Guests will have
Iseli further explained that
Pegasus Airlines and its subsidiaries, Air Manas and
work of domestic and regional services.
The oasis will feature 40 treatment rooms.
New kid on the block resh from opening the
have Bluetooth shower speakers, fast and free
brand’s debut property
WiFi, in room ‘Handy’ mobiles, keyless entry
in Istanbul – Cloud.7 Is-
with mobiles, choice of smart-technology
tanbul, Atakoy – CEO, Cloud.7
rooms and online check-in and out,” Knippen
Hotels, Marloes Knippenberg
berg enthused.
revealed exclusively to TTG
penberg informed TTG how such shows are
in store.
vital to promoting the brand. She remarked
“Some of our most exciting
Impeccable taste
Valuing events such as ATM and AHIC, Knip
what the hotel brand has
that Cloud.7 is currently in the process of ne-
plans for the coming months
gotiating its next round of property deals for
include integrating even more
further hotel openings in Turkey, Dubai, Iran
technology for our Cloud.7
and Georgia. She said the company is also
guests. Our aim is to be at the
seeking new partners and conversion proper-
forefront of innovation in the
ties to bring Cloud.7’s plan for 15 hotels in the
With Istanbul ranked as one of the
business. By comparison, fewer than 12
hospitality sector to make our
next two years to fruition. “We hopefully will
world’s fastest growing destinations
per cent of visitors came from the major
guests stay as playful and fun,
have the opportunity to meet some of those
for international tourism, hoteliers
EU member states.
and easy and seamless as pos-
potential owners and partners in the upcom-
sible. All our rooms already
ing fairs including ATM and AHIC.”
in the city at the crossroads of
“From our brand’s origins as one of the
two continents are preparing for
most famous hotels in New York, The St.
an influx of UAE and other GCC
Regis Istanbul has proved very popular
residents during the spring vacation
among discerning guests from the
period.
United States, but the GCC collectively is
According to general manager,
our most important market,” said Reis.
The St. Regis Istanbul, Rui
“Istanbul is well established as a popular
Reis, visitors from the GCC are
destination among Middle Eastern
particularly significant in the market.
travellers, while St. Regis itself is also
In the months after opening in
a recognised name in the region, with
April 2015, GCC holiday-makers
captivating addresses in the GCC in both
accounted for almost 28 per cent of
Abu Dhabi and Dubai in the UAE, and
guests at The St. Regis Istanbul, with
in Qatar. Guests from the Gulf instantly
Saudi Arabians alone accounting for
recognise the name St. Regis as a byword
more than 15 per cent of the hotel’s
for a bespoke luxury experience.”
48 May 2016
ttgmena.com
REGIONAL ROUND UP UAE
Leader in the emirate
A popular choice
brand overhaul
Cluster general manager, Ramada Hotel and
Ready to tackle ATM and shed light on its products, Yas
Marking the start of a new
spirit of modern Emirati
Suites Ajman and Ramada Beach Hotel Ajman,
Viceroy Abu Dhabi will be emphasising the continuous
era for the emirate, Ajman
hospitality, and the brand’s
Iftikhar Hamdani shares the developments and
growth and popularity of Yas Island, which is proving to be
Tourism Development
attributes are Supportive,
plans of the two popular properties
the destination of choice for adventure-seeking travellers.
Department (ATDD) has
Sincere and Spirited.”
The property’s director of sales and marketing, Paula
recently launched a new
In line with the newly
Tannous explained: “Yas Island is developing rapidly as
destination brand with the
adopted destination brand,
Ramada Hotel and Suites
beside Ramada Beach Ho-
a destination of its own thanks to all the support of the
slogan ‘Sincerely Emirati’.
ATDD’s focus is now on
Ajman continues to domi-
tel Ajman, is in full swing.
stakeholders and joint marketing initiatives with Ferrari
nate the hotel occupancy
It will add 182 keys to the
World Abu Dhabi, Yas Waterworld, Yas Links Golf course,
manager, ATDD, Faisal Al
by 20 per cent this year.
in the Northern Emirates.
room inventory in the
Yas Beach and Yas Marina, which strengthens all our
Nuaimi commented: “The
“We will embark on an
Northern Emirates.
businesses.”
new brand is about promot-
aggressive marketing cam-
last year stood at 92 per
ing Ajman as a tourism and
paign to promote Ajman
cent, with high figures
investment destination
as a tourism destination
offering different touristic
regionally and overseas by
attractions and facilities
participating in different
for investors. The brand’s
conferences and exhibi-
slogan embodies the true
tions,” he told TTG.
Our average occupancy
even during the summer season. At Ramada Beach Hotel
Yas Island is developing rapidly.
Ajman we are launching a new spa, an exclusive
Tannous added that throughout 2016, collaboration
ladies-only event and
between the stakeholders will be the key focus. Yas Vice-
more, which provides more
roy Abu Dhabi will also continue to promote creative and
options for both tourists
flexible package offers and promotions.
and residents. In addition, the construc-
She further shared that throughout ATM 2016, Viceroy Hotel Group will be highlighting its continuous growth, with
tion of our new hotel in
the first Viceroy property in Dubai expected to open its
Ajman Corniche, right
doors in Q4 of 2016.
50 May 2016
ttgmena.com
Speaking to TTG, general
boosting inbound tourism
REGIONAL ROUND UP UAE
Tried and trusted
extensive revamp
elevating Sharjah
ighlighting its dedication to keeping up with the very
Speaking to TTG, chief
With its repeat guest visit
hotel recently launched a
latest interior design trends, Le Meridien Al Aqah
operating officer,
ratio growing year-on-
paperless check-in system
Beach Resort in Fujairah has recently undergone an
Shurooq, Ahmed Obaid
year, Shangri-La Hotel,
across the Qaryat Al
extensive refurbishment project, bringing forth freshly
Al Qaseer communicated
Qaryat Al Beri, Abu Dhabi
Beri complex, therefore
refurbished and spacious rooms, offering inspiring views.
that the company’s
is aggressively focusing on
Traders Hotel, Qaryat Al
focus at this year’s ATM
positioning its global loyalty
Beri and Shangri-La Abu
is to promote Sharjah’s
programme, Golden Circle,
Dhabi now check -in guests
more consistently in the
on electronic note book
local community, according
systems.”
to the property’s general manager, Thomas Guss. Guss shared that later
This year, the property will also be introducing a
We are constantly enhancing customer expectations.
fertiliser system to reduce
on in the year an expanded
waste and revitalise the
version of the Golden Circle
hotel gardens.
tourism and B2B sectors to local and international investors. “This year we have successfully distinguished the emirate as one of the
Commenting to TTG about this was the hotel’s general
world’s most distinctive
manager, Patrick Antaki: “We are constantly enhancing cus-
archaeological and eco-
programme will grant
tomer expectations by listening to our guests, their sugges-
tourism destinations
members enhanced food
tions and feedback, and delivering this back to them.”
after launching the first
2016, Shurooq announced
phase of the Mleiha
the official launch of
water desalination plant and a new sewerage treatment,
archaeological and eco-
Omran Properties –
while the children’s club has been remodelled and extended.
tourism project in January
Sharjah’s new real-estate
2016,” Al Qaseer said.
company established by
and beverage rewards. The property has also been focusing on its
Throughout 2016, the property has invested in a new
environmental practices.
Due to the tremendous growth anticipated within the
“The environment is
MENA region, Le Meridien Al Aqah Beach Resort has part-
always close to our core business practices. The
The second phase of
Shurooq in partnership
nered with the government and the Fujairah Tourism Board
the project is scheduled to
with Dubai-based Emaar
in an effort to gain access to new key source markets, while
begin soon.”
Properties and Abu Dhabi-
maintaining business with the existing ones.
52 May 2016
ttgmena.com
Meanwhile, in January
based Eagle Hills.
REGIONAL ROUND UP UAE
Flawless plan etermined to make the
Always moving forward
Long-term focus
As for hotel developments, the
most of this year’s Arabian
resort has recently introduced
Travel Market, executive
two exciting new theme nights on
Speaking exclusively to TTG, chief operating officer,
assistant manager in charge of
Thursday and Friday evenings at
Al Bustan Centre & Residence, Moussa El
sales and marketing, Radisson
Café at the Falls restaurant.
Hayek explained that the Dubai-based property is
Blu Resort, Sharjah, Kamal
“Besides this, tactical offers for
Rijhwani shared the property’s
rooms have been presented, pro-
plan of action.
viding a variety of options for our
aggressively focusing on capturing long-term and corporate business throughout 2016. “The year 2015 was a good year for us in terms of
guests. Our plans for the remain-
increased group performances whether for sports,
discover market niches, judge and
der of 2016 are to keep enhancing
corporate or leisure. The government segment
analyse the market situation, dis-
these services and facilities to be
performed well also and we continue to stabilise and
manager, Kempinski Hotel Ajman, Kai Schukowski:
tinguish new trends and strategise
able to meet every aspect of our
strengthen our long-term segments which gave us a
“We are very proud to announce that the food and
on how to benefit from them. This
guests’ requirements,” Rijhwani
strong base over the period of 2015. We expect the
beverage department is successfully enhancing
platform endows us with an op-
concluded.
same level of tourist performance over the coming
our guests’ experience, adding to its 11 currently
portunity to meet new people and
successful outlets.”
strengthen relationships with the
Enhancing its appeal, Kempinski Hotel Ajman has inaugurated a new rooftop outlet called ‘Majlis’. Speaking to TTG about this was general
Schukowski further shared that on January 1 the property entered into a partnership with Al Zorah Golf Club.
“Our strategy this time will be to
noticeable increase in the performance of bookings
the sales network,” he told TTG.
made via online booking channels.
Furthermore, Rijhwani explained that throughout ATM, the Sharjah
guests will receive special rates and can make
property will be shedding light on
bookings at the hotel reception desk. The newly-
its many loyalty programmes.
opened club is only a short 15-minute drive from The property is also enhancing its guest experience with the new Cosmic Bowling bar.
Throughout 2015, the property also witnessed a
existing ones, hence, expanding
“Through this partnership, Kempinski Ajman
Kempinski Hotel Ajman,” he told TTG.
months of 2016,” El Hayek said.
The year 2015 was a good year for us.
“Also, our aim is to reflect and react upon the vulnerability of the MICE business within that market,” he added.
Strength in unity
Quality over quantity
we also worked with leading tour
Sharing his opinions,
entire world, it is wise to
steps, while professional
operators in Germany and Poland
destination director,
evaluate our hospitality
tools to succeed are
(some of our key source markets)
strategy and operation,
industry within the MENA
different. I am convinced
to launch eight charter flights
The Vision Destination
region.
that results are hard to
to and from Ras Al Khaimah
Management, Anwar
Despite it being very
achieve now and the best
each week, including seven from
Abu Monassar evaluates
simple and quick to open
way is to be confident and
Germany and one from Poland. We
MENA’s hospitality
a tourism company, we
rely on yourself.
have also recently announced our
industry
should be thinking about
collaboration with Qatar Airways
Whether it will be a
how we can keep them
success depends on
which has launched new flights
With the current situation –
working and what we want
the global situation,
from Europe to Ras Al Khaimah
a mix of economic, political
to achieve.
but confidence in what
via Doha, increasing routes into
and social elements –
the emirate from 170 destinations
creating uncertainty in the
Bureaucratic tools to
professionalism can allow
open a company are easy
you to achieve, gives you
Exhibiting at ME3510 at ATM, Ras
worldwide. We hope to continue
peace of mind in knowing
Al Khaimah Tourism Development
to focus on these partnerships
that you will always excel.
Authority has plenty of news to
throughout 2016, making Ras Al
share at the show. CEO, Haitham
Khaimah even more accessible.
Mattar speaks to TTG
We need to continue our promotion, but also control
Our marketing strategy for the
investments and focus on
remainder of 2016 revolves around
what really differentiates
Ras Al Khaimah has undergone
broadening our tourism offering
us, even if it will change the
major tourism redevelopment
for both business and leisure
way we handle our business.
as we have revised strategies.
travellers. We are focusing on the
An important component of this
expansion of our events sector
industry is not so simple;
boost is the strengthened industry
spanning sports, entertainment
tourism for those individuals
relationships which we have
and trade events. We have also
who feel it in their blood is
developed within both the public
identified certain strengths of
like an architect who sees
and private sectors. As well as
the emirate, such as culture and
his dream coming alive. We
our continued partnerships with
history, and we will focus on
are in an industry full of
Emirates Airline, Air Arabia and
building upon these to strengthen
feelings and it requires a
flydubai, at the end of last year,
the offering even more.
huge spiritual exercise to be
54 May 2016
Pragmatism in our
really pragmatic. ttgmena.com
PEOPLE ON THE MOVE
Executive Assistant Manager
promoted from operations manager to executive assistant manager at Crowne Plaza Madinah, where he will be in charge of day to day operations. Jabou has over 30 years of experience in the hospitality industry under his belt at different levels, with potential growth to a larger area of responsibility.
Vice president of operations economy and midscale - Gulf and Levant
CEO Retaj Hotels and Hospitality
AccorHotels has welcomed
is pleased to announce the
Puneet Dhawan as the new
appointment of Kamel Senhadji,
vice president of operations
the company’s new CEO. An experienced hotelier with a PhD degree in Psychoanalysis from Université de La Sorbonne, Paris, Senhadji brings to his new position a multicultural history of over 25 years of hotel management in France, Morocco, Malta, Egypt, Sudan, Jordan, China and Japan.
AccorHotels
Lotfi Jabou has been
Puneet Dhawan
economy and midscale for the Gulf and Levant. In his previous role, Dhawan was AccorHotels’ area general manager for Bengaluru and Chennai in the South of India, where he was in charge of several operational hotels and projects under development.
Wael El Behi
First Central Hotel Apartments
Kamel Senhadji
Retaj Hotels and Hospitality
Crowne Plaza Madinah
Lotfi Jabou
General manager Tasked with overseeing all operations, First Central Hotel Apartments, located in TECOM, has announced Wael El Behi as its new general manager. El Behi will oversee all operations of the 524room property, including guest services, sales and marketing efforts and hotel administration.
If you have recently been promoted or appointed key staff, please visit our website...
appointed as vice president, sales and marketing for the Middle East, Africa and India, for FRHI Hotels & Resorts. Blanc will be responsible for the overall sales and marketing operations for 19 hotels and will oversee the development and implementation of strategies, plans and budgets for new and transitional Fairmont, Raffles and Swissôtel properties in the region.
Director of Sales & Marketing
General manager
Joining the team at The
Luxury hotel brand,
Armed Forces Officers Club
CampbellGray Hotels has
& Hotel is Dulce Ortega as
announced the appointment
its new director of sales and marketing. Eager to lead the sector to excellence through her experience, Ortega comes from a background at Kempinski Seychelles Resort and previously Kempinski Aqaba Hotel, where she held different operational positions within the hotels.
56 May 2016
ttgmena.com
of Georges Ojeil as general manager of Le Gray, Beirut. With over 18 years of experience in various roles within the industry, Ojeil began his career in Lebanon as F&B director and executive assistant to a number of properties in Lebanon, including Sofitel Luxury Hotels & Resorts and Starwood Hotels & Resorts.
Nishan Silva
Pullman Dubai Creek City Centre
Bastien Blanc has been
Georges Ojeil
Le Gray, Beirut
Vice president, sales and marketing for the Middle East, Africa and India
Dulce Ortega
The Armed Forces Officers Club & Hotel
FRHI Hotels & Resorts
Bastien Blanc
General manager Pullman Dubai Creek City Centre welcomes a new era with the appointment of Nishan Silva as general manager for the five-star hotel and residence property located in the heart of Old Dubai. A hospitality veteran, Silva joins the Pullman brand from the Radisson Blu Hotel Cebu, Philippines. He aims to bring a different style of management to the property.
58 May 2016
ttgmena.com
SOCIAL HUB
Our Team General Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003
SOCIAL MEDIA HIGHLIGHTS : The buzz It’s that time of the year again! As travel and tourism entities prepare for the approaching exhibitions and events , there is so much buzz on social media, comprising mostly of exciting announcements and updates. Here are some that caught our eye.
EDITOR Natalie Hami NHami@ttgmena.com D: +357 24 803022
Yas Island Rotana @YasIslandRotana Out with the old, in with the new. This spring our lobby and Island Café are getting a little make-over. Like it?
Media Reporter Panayiotis Markides PMarkides@ttgmena.com D: +357 24 803024 DIGITAL CONTENT CREATOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 Creative Director Edward Beales SENIOR Designer Maggie Basdermadjian E-Commerce Manager Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008
Account Managers Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Maiju Vaananen MVaananen@ttgmena.com D: +357 24 803010 Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Chief Financial Officer Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 Accounts Executive Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 Headquarters Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com Thailand Representative Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 Japan Representative Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK
TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group Printed in Dubai by Express Printing Services LLC
Four Seasons Bahrain @FSBahrain Take a seat at CUT's tasting tables & sample celebrity chef Wolfgang Puck's favourite bites.
JumeirahZabeelSaray @JumeirahZS All @lufthansa customers can stay & receive 25% off our rate w/ breakfast & lunch or dinner!
E-Commerce EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077
Qatar Airways @qatarairways #QatarAirways offers new business training programme for nationals in partnership with Rolls Royce.
Burj Al Arab @BurjAlArab New addition @BurjAlArab #GoldOn27 #TheRestWillFollow #SocialExperience #OpeningSoon #Dubai
The St. Regis Doha @StRegisDoha Guests can now book a table at Astor Grill through our Facebook page!
TOP 5
MOST READ STORIES TTGMENA.COM
What's trending in the MENA world?
1 2 3 4 5
Rixos Bab Al Bahr launches special offer for group bookings and meetings Etihad Airways adoptS new fourtimes weekly service to Sabiha Gokcen Airport JW Marriott Marquis Dubai reports great success Abu Dhabi tourism delegation heads to five cities in China Emirates Airline extends online check-in hours to benefit customers
NEXT JUNE ISSUE • DESTINATION JORDAN • UPDATE CENTRAL ASIA • ON LOCATION SEYCHELLES • SPOTLIGHT MALAYSIA • FOCUS ON PROMOTIONS • AWARENESS MALTA • ANALYSIS CAR RENTALS
May 2016
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