T H E B U S I N E S S O F S E L L I N G T R AV E L
JUNE 2016
Spotlight MALAYSIA
ISSUE 295
On Location SEYCHELLES
A composition of ideal segments
Stunning shores provide a warm welcome
Awareness MALTA
Update CENTRAL ASIA
Experts work to create a year-round tourism product
Authentic culture draws visitors from far and wide
age of adventure Setting a new course, Jordan's tourism stakeholders focus on educating travellers on the safety of this multi-faceted destination
Our simple approach to hospitality means that you can always expect to receive the warmest welcome straight from the heart and an uncomplicated yet professional service delivery. We currently have four different product brands represented across a growing portfolio of properties. To find out more about our present and future prime locations, visit www.timehotels.ae
S PR T
PLE APPROACH E LOCATIONS E HOTELS
CONTENTS
SUMMER SEASON ESCAPES
> YOUR GUIDE 04
NEWS
ummer has made its yearly appearance in
14 18
INTERVIEW
Cyprus and it looks like it’s here to stay – well at least for the next three months. Let us know if you’ll be escaping to
DESTINATION JORDAN
cooler climes this season, or perhaps even hotter ones. What travel adventures will the new season
20
bring for you?
UPDATE CENTRAL ASIA
In this month’s letter I wanted to bring to your attention some fascinating travel trends in Sojern’s
22
Q1 2016 Global Travel Insights.
ON LOCATION SEYCHELLES
According to the report, London was the top destination for travellers from the Middle East and
24 26
SPOTLIGHT MALAYSIA
A LETTER FROM...
Africa during the first quarter of 2016, followed by Istanbul, Paris, Izmir and then Amsterdam. And now this is the part to really pay attention
AWARENESS MALTA
to, the top summer 2016 destinations. The top five short haul destinations for Middle East and
28
Africa travellers this summer (June to August
ANALYSIS CAR RENTALS
2016) are, in order, Istanbul, Cairo, Antalya, Izmir and Johannesburg. For those travellers looking
30 31
PEOPLE ON THE MOVE
to venture further afield, the top five long haul destinations are, in order, Paris, London, Amsterdam,
Natalie Hami TTG MENA Editor
New York City and Milan.
SOCIAL HUB
Have a great time wherever you’re travelling to this summer!
The best of Swiss hospitality
in the MENA region, Flückiger commented: “It’s important to know the travel agents and to keep on contacting them.” Meanwhile, with the opening of
Promoting the delights of a visit to Switzerland and more specifically their Switzerland-based properties, senior executives of Hotel
Bürgenstock Resort Lake Lucerne in
Schweizerhof Bern, Royal Savoy Lausanne and The Bürgenstock
2017, Nikolov noted that the suites
Selection (Katara Hospitality) spoke exclusively to TTG on their
are already open and are being
relationship with MENA travellers.
promoted to the GCC family segment. Also looking to attract the MENA
According to director of sales and marketing, The Bürgenstock Selection, Steve Nikolov, they are mainly working on attracting business
market is the recently re-opened
from the GCC during the summer months.
Royal Savoy Lausanne. The hotel’s general manager, Alain
With Hotel Schweizerhof Bern also being a member of The Leading Hotels of the World, the property’s general manager, Iris Flückiger
Kropf told TTG: “This year will be the
explained that they are building relationships with travel agents as
first summer that we’ll be attracting
part of this exclusive collection of luxury hotels. “We do a lot of our
the MENA market. We have a sales
promotions through The Leading Hotels of the World.”
manager based in the UAE; so far it
Pointing out the significance of the traveller-travel agent relationship
Boston meets Dubai
looks very promising for us.”
franchise, following the launch of
We see further opportunities
its debut outlet at Fujairah Mall
to place the O’Learys brand
in January 2016 – the company’s
in key high traffic, high value
first ever non-hotel product.
locations across the UAE in the
CEO, TIME Hotels Management,
future.” The interior design is
TIME Hotels Management is enhancing its hospitality
Mohammad Awadalla said:
portfolio with the launch of O’Learys, a US sports-themed
“Following the success of our first
based on the famous colours
restaurant on Dubai’s Sheikh Zayed Road, opposite Noor
outlet at Fujairah Mall, we are
of Boston sports teams – a
Bank metro station.
now excited to bring the concept
combination of deep green,
to Dubai. We are confident
burgundy red and dark brown,
capacity for 250 people, spanning six different seating areas
that diners and sports fans will
with the walls covered in a
within the restaurant, the terrace, in the shisha area and
appreciate the unique concept
wide selection of sporting and
around the bar. The move marks TIME’s second O’Learys
and lively family atmosphere.
Boston-themed memorabilia.
The recently opened casual dining venue will have a total
June 2016
ttgmena.com
3
NEWS
Increased Doha presence olstering its footprint in
Vichy Company France, Jerome
Qatar, Retaj Hotels &
Phelipeau.
The hotel’s facilities will comprise of three restaurants, two
The signing was hosted by
cafes, a medical spa spanning
a management agreement for a
CEO, Retaj Hotels & Hospitality,
3,500m2 which specialises in
new and luxurious five-star
Kamel Senhadji.
weight loss, diabetes preven-
Hospitality recently inked
Vichy Célestins Spa Hotel by
resort in Doha.
tion, metabolism and anti-ageing
The contract was signed be-
Retaj will be situated on Salwa
treatments. It will also feature a
tween member of the board of
Road near Aqua Park, and will
meeting area, business centre,
directors, Retaj Group, Nesf Bin
be home to 168 rooms made up
hairdresser, fitness centre, out-
Mohamed Al Boenein; CEO, Hala
of 78 standard guest rooms and
door and indoor swimming pools,
Group Enterprises, Abdulla Has-
suites and 90 villas ranging from
tennis courts, a landscaped area
san Al-Ghanim; and chairman,
one- to three-bedrooms.
and a Vichy water boutique.
4 June 2016
UNIQUE STYLE TO ENTER BAHRAIN
Adding to its four
a global scale, Action
existing hotels in Bahrain,
Hotels has 11 properties
AccorHotels recently
under management with
inked a management
AccorHotels, including
agreement with Action
three in Australia.
Hotels to introduce the ibis
Managing director and
Styles brand to Manama’s
chief operating officer,
central business district.
AccorHotels Middle East,
The ibis Styles Manama
Olivier Granet enthused on
Diplomatic Area, scheduled
the development: “It is a
to open by Q4 of 2016,
pleasure to be collaborating
is expected to cater to
with our strategic partner
Bahrain’s underdeveloped
Action Hotels for our first
economy segment.
ibis Styles in Bahrain."
The new hotel represents
He added that the
the eighth collaboration
hotel brings the number
between AccorHotels
of rooms the company
and Action Hotels in
operates in Bahrain close
the Middle East. On
to 1,000.
Following popular demand, Oman Air has announced that it will be adopting services from its Muscat hub to Manchester, the UK. The new flights are scheduled to begin on April 1, 2017. The airline’s second daily frequency to London Heathrow is a clear indication of the strong demand for flights between Oman and the UK.
ttgmena.com
NEWS
Partners in cruise
Exhibition Calendar
2016
Upping Qatar’s image as a cruising destination, Qatar Tourism Authority (QTA) has announced an agreement with
June 15-17 IBTM America, Nashville, the US www.ibtmamerica.com •
TUI Cruises. The agreement means that the German cruise liner will be including Qatar in its
JUNE 16 - 19 ITE & MICE Hong Kong, Hong Kong www.itehk.com •
itineraries for the 2017/18 season, bringing seven cruise ships with up to 17,500 visitors to the country. The agreement also puts Qatar on track to achieve its target of
transform it into a full-time cruise terminal and tourist attraction.
250,000 visitors on board cruise ships in 2019. The Qatar Ports Management Company
Chief tourism development officer, QTA, Hassan Al Ibrahim said: “The cruise tourism sector in Qatar provides huge opportunities for the growth of the country’s overall tourism industry and is central to the realisation of the Qatar
– Mwani Qatar – has confirmed the berthing
National Tourism Sector Strategy 2030. The commitment of TUI Cruises to include
schedule for the cruise ships.
Qatar in its 2017/2018 itineraries is testament to the significant development that
QTA is working closely with Mwani Qatar to expand the various elements of the
the sector is undergoing, and gives us an encouraging boost as we continue to pursue other major cruise liners.” TUI Cruises has planned for its Mein Schiff 5 ship to dock in Qatar. The ship is
country’s cruise industry, in particular, Doha Port, which will be undergoing
approximately 294m long, has 15 decks and the capacity to carry up to 2,506
redevelopment in the coming months, to
passengers on a two persons per cabin basis.
additional luxuries
the evening. Our Japanese restaurant, Koruchan, is set to welcome Chef Scott Hallsworth from London to Bodrum four times this season for special culinary events for our guests. Finally, for families travelling with young kids we have introduced a new kids club to keep our junior
JUNE 28-29 Aviation Festival Africa, Johannesburg, South Africa www.terrapinn.com • july 28-29 MICE India & Luxury Travel Congress, Mumbai, India www.miltcongress.com • September 7-8 IBTM China, Beijing, China www.cibtm.com •
TTG MENA will be available at these shows
Erbil to receive mid-market brand Cristal Group has entered into a management agreement with HARCO Erbil, represented by Mustafa Hariri, to operate the first Emerald in Erbil; this being the Group’s second property in Erbil and its third in Iraq. The Emerald is part of a massive 240,000m2 mixed-use development in Erbil and will feature 196 hotel apartment suites. On site will be four dining outlets, three meeting rooms, a gym, Cristal Spa and a retail centre. Phase one of the hotel is expected to be
guests happy and excited.
ready for operation from September 1, 2016.
TTG: What are your own
for business as well as leisure travellers and is one of the safest destinations in Iraq.”
Chief operating officer, Cristal Group, Kamal Fakhoury said: “Erbil is an attractive hub General manager, Mandarin Oriental Bodrum, Guenter Gebhard speaks exclusively to TTG about the latest enhancements to the guest experience at the property
objectives for the remainder of the year? In light of all of the above and our property’s new de-
TTG: What’s new at Mandarin Oriental Bodrum?
velopments, we are looking forward to a busy season,
We have recently launched several new additions to
showcasing our existing
the property to enhance the guest experience, in par-
and new facilities, and
ticular over this summer season. On the wellness front,
creating memorable experi-
we are about to launch our new Orchid Spa Suite, a VIP
ences for our guests.
spa experience which includes a full-size couples treatment room within the suite, including its own sauna,
TTG: Tell us about the
soaking tub and kitchen.
trends we can look out for
We have also expanded one of our two private
in Bodrum.
beaches providing a greater area for our guests to
Pre-flight comforts
C
reating a stylish and comfortable
Another striking feature is the sculptural
environment for passengers, Etihad
showcase bar where guests can enjoy a
Airways has opened its Premium
selection of refreshments with names like
enjoy, and, although we cannot reveal exact details at
Bodrum is very well posi-
this stage, we have partnered with a renowned brand
tioned as a summer travel
to launch a great beach club experience at the resort
destination for global
Lounge offers more than 800m2 of space
this summer.
travel. With increases in air
with seating capacity for up to 133 guests,
from June 1, guests in The Residence will
travel from all areas, it will
with a centrepiece of the new lounge being
enjoy the exclusivity of a private lounge
exciting additions. Assagio, our Italian restaurant, has
certainly bring new and re-
the intimate 26-seat dining area. Here,
– discreetly located adjacent to the main
been relocated to a fantastic seaside location within
peat guests to the area and
guests can enjoy the airline’s signature
lounge entry. It includes custom-made arm
the resort, with a large terrace for al fresco dining in
the resort.
hospitality with restaurant-style à la carte
chairs upholstered in Poltrona Frau Italian
dining and an international buffet.
leather, plush soft furnishings and more.
Our restaurants and bars have also received several
6 June 2016
Lounge at Melbourne Airport. Filled with natural light, the Premium
ttgmena.com
Flight Path Spritzer, Controlled Airspace, Winglet and Nacelle. With the commencement of A380 services
ibar
NEWS
Brand new hospitality experience
HOTEL CHECK Kempinski Hotel Mall of the Emirates
everything I could possibly need for a busy stay in Dubai: a Nespresso machine, coffee and tea making facilities, a working
By Natalie Hami
desk, as well as a spacious living room area, bedroom and bathroom. One of my favourite touches was the little treats that were left in my room each day, ranging from plums to jars of sweets and dates. During my stay I also had the chance to sample the property’s delicious breakfast at Olea. With a weakness for pancakes doused in maple syrup, I went ahead and ordered fresh pancakes every
Click to read the full REVIEW
morning. For guests looking for
ubai recently
value experiences
With Kempinski Hotel Mall of the Emirates
welcomed its first
while contributing
in Dubai having recently undergone a
Meanwhile, my arrival at the hotel
Olea offers a range of dips,
Rove Hotel: Rove
to supporting the
massive refurbishment, it certainly did
was verging on late at night, following a
pastries, breads and cereals
Downtown Dubai, a joint
Dubai Tourism Vision
not disappoint. The final phase of the
tiring journey from Cyprus to Dubai, via
for breakfast. Kempinski Hotel
venture by Emaar and
2020 to welcome
renovation saw the launch of the luxury
Bahrain, so I was grateful for a seamless
Mall of the Emirates also offers
Meraas, a Dubai-based
20 million annual
Aspen Chalets overlooking Ski Dubai.
and quick check-in. Awaiting me in my
a range of F&B outlets such as
holding company.
visitors by the turn
During my stay at the property, I was lucky
Grand Deluxe room was not only an
Salero Tapas and Bodega, as
of the decade.”
enough to be shown round these snug yet
enviable view of the Burj Al Arab, but
well as Aspen by Kempinski.
The 420-room Rove Downtown Dubai
He added: “Rove TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
exemplifies all the core
Downtown Dubai
values that Rove Hotels
is novel on many
will bring to Dubai, as
counts but largely
the first of 10 planned
because it sets a new
hotels operational in the
norm in midscale
city by 2020, seven of
hotel pricing, making
Representing the company’s first foray into Egypt, global
which have already been
it at once affordable
hospitality management company, Swiss-Belhotel
announced.
yet highly distinctive
International has signed an agreement to manage a property
in its design
in the city of Alexandria.
The property is located
Debut in Egypt
a mere 20 minutes from
excellence, location,
Swiss-Belhotel Marseilia, set to open in 2018, is a part of a
Dubai International
amenities and fuss-
mixed-use complex situated on a prime location overlooking
Airport and right next to
free service.”
the Mediterranean Sea.
Downtown Dubai.
a more savoury option though,
uber-luxury Chalets.
Connectivity is key
The property is set to offer more than 200 four-star
to Rove Downtown
international-standard hotel rooms and apartments, over 500
of operations, Emaar
Dubai, whereby
residential units and a host of culinary and retail options for its
Hospitality Group, Chris
leisure guests will
guests. The core concept of Swiss-Belhotel Marseilia is focused
Newman said: “Rove
be able to have
on offering a healthy and friendly community lifestyle with
Downtown Dubai marks
easy access to Burj
integrated services and facilities ideal for families.
the beginning of a new
Khalifa and The
journey for us, inspired
Dubai Mall, while
Faull said: “Egypt and this stunning, historical location on the
Coral Muscat Hotel &
and substance of our rich
by the city of Dubai,
business travellers
Mediterranean are a very strong fit for the Swiss-Belhotel
Apartments in Oman
culture and hospitality.”
past, present and future.
will be within close
International brand and we look forward to bringing our
was recently officially
It delivers up-to-date
proximity to Dubai
distinct blend of professionalism, passion and international
inaugurated under the
Apartments is part of
convenience packaged in
International
standards to the destination.”
Patronage of His Highness
a shopping arcade and
a thoughtfully developed
Financial Centre and
Sayyid Tarik Bin Shabib Bin
multiplex. It features 88
hotel concept that
Dubai International
Taimur Al Said.
furnished apartments
complements Dubai’s
Convention Centre.
Corporate director
Favourable conditions
Chairman and president, Swiss-Belhotel International, Gavin
Coral Muscat Hotel &
Coral Muscat Hotel &
including 23 one-
booming tourism sector,
Furthermore,
Apartments, owned by
bedroom apartments,
which welcomes visitors
business guests
Mustafa Sultan Enterprises,
20 one-bedroom deluxe
from across the globe.
can enjoy flexible
is a deluxe four-star
apartments and 45 two-
setups for meetings,
property located in Qurum.
bedroom apartments.
“Rove Hotels is a concept whose time has
events, networking
truly arrived in Dubai.
and digital hangouts,
gathering, managing
include an international
With the profile and
with well-connected
director, Mustafa Sultan
all-day-dining restaurant,
aspirations of the modern
meeting rooms that
Enterprises, Abdulredha
Sapphire, a chill-out pool
traveller changing, it
will soon be available
Mustafa Sultan said: “In
deck and shisha outlet and
is important that we
for booking online by
every respect, this new
terrace lounge, among
deliver them the right
the hour.
hotel symbolises the spirit
other facilities.
8 June 2016
Addressing the
ttgmena.com
On site dining outlets
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04/16
NEWS
Shopping to the max Chairman, Nakheel, Ali Rashid Lootah
a mall with a glass-covered courtyard,
levels, and Paris Gallery.
a new cinema complex, a multi-storey
has officially opened a 28,000m ex-
The expansion is the springboard for
tension at Ibn Battuta Mall in Dubai,
a series of subsequent extensions that
marking the completion of the first
will transform the Ibn Battuta complex
phase of a major expansion at the
into a giant retail, entertainment and
day’s opening is a significant milestone
retail complex.
leisure destination.
for Ibn Battuta Mall and Nakheel’s re-
2
car park and another hotel. Nakheel’s Lootah commented: “To-
tail business, which continues to grow
The extension adds 60 new shops,
Also due to open very soon is a
restaurants, cafes and services to the
two-storey link connecting the mall
in line with our company strategy.
mall – which currently welcomes 20
to Ibn Battuta Metro Station, bringing
This extension, coupled with the soon-
million visitors a year – and brings the
another 90 outlets including a 24-hour
to-open Metro link and subsequent
total number of outlets to almost 400.
food court, and Ibn Battuta’s first hotel
expansions at Ibn Battuta, cements
Among the new stores are Decathlon,
– a 372-room Premier Inn – is sched-
the mall’s position as one of Dubai’s
United Furniture, Marks & Spencer, Un-
uled to open later this year. These will
biggest, most popular destinations,
der Armour, Iconic, Superdry, Jashan-
be followed by another massive devel-
and reinforces Nakheel’s position as a
mal and Paul, as well as expansions
opment – to be constructed over the
major force within the Dubai
to Homes R Us, which now spans two
next three to five years – comprising
retail sector.”
Turkey’s flag carrier enhances links Enhancing its relationship with the Americas, Turkish Airlines has
investments that enhance its
adopted a daily flight to Atlanta.
range and product offer. This
This new service joins Buenos Aires, Sao Paulo, Panama, Bogota, Toronto, Chicago, Houston, Los Angeles, New York, Washing-
Turkish Airlines as a global
ton, Boston, Montreal, San Francisco and Miami as the carrier’s 15th
leader in aviation with an inter-
destination in the Americas.
nationally known brand helping
Chief marketing officer, Turkish Airlines, Ahmet Olmustur said:
Rooms designed for women ocated in the heart of the city, The Bristol Hotel Geneva has unveiled its nine new ‘Ladies First’ rooms.
significant launch reinforces
passengers widen their world.”
“Turkish Airlines has become one of the world’s premier airlines,
Mayor of Atlanta, Kasim Reed
constantly adding to its network and making significant strategic
said: “The new route will open a wide range of opportunities to an array of global destinations
the Mont-Blanc Square. Throughout the furnished 26m
2
room, guests can enjoy special amenities for a unique Geneva accommoda-
The launch reinforces Turkish Airlines as a global leader.
served by the leading carrier which enables the passengers to reach more countries than any other airline and further advance Atlanta’s tourism industry.”
These offer a number of exclusive
tion experience. These include a large
‘female friendly’ services and features
desk, a wide range of complimentary
for the added comfort and security of
hot drinks as well as a more extensive
female travellers and business women.
choice in the mini bar, a dressing table
Decorated by designer Annie Zéau,
with a hairdryer and an en-suite bath-
Small yet luxurious
all ‘Ladies First’ rooms are located on
room boasting a walk-in shower and
YOTEL broke ground recently on its first prop-
one of the most visited cities in the world, and we
the first floor of the hotel with views of
Molton Brown products.
erty in the Middle East, slated to open in 2018.
are excited to bring affordable luxury to its
This follows the hospitality brand’s signing of a long-term agreement with Dubai Investment
The YOTEL brand is inspired by first class plane
Properties LLC (DIP) to operate a new hotel
travel, taking the concept of luxury airline travel
in Dubai.
into compact but luxurious spaces. The company
The property will be YOTEL’s Middle Eastern
is currently in negotiations regarding hotel pro-
flagship, set to include 582 cabins and serviced
jects in Riyadh, Jeddah, Muscat and Abu Dhabi.
apartments. It marks the brand’s debut in the ser-
Shangri-La Barr Al Jissah Resort & Spa has launched its new Eco Centre to coincide with World Turtle Day, aiming to teach visitors about Oman’s natural ecosystem. The newly created educational centre, located above Mokha Café, also aims to highlight the extensive work that the resort undertakes in its Turtle Care project. The centre will not only have a collection of information to read, but will also be the location of the daily ‘Turtle Talk’ and the host venue for fun and engaging activities for children.
visitors.”
viced residence space. In addition to its signature compact cabins, the hotel will offer dedicated coworking and meeting spaces, a gym and a luxurious pool deck. With an ideal location on Sheik Zayed Road, it will be a short walk to the Business Bay monorail station and only a few minutes from Downtown Dubai, the Burj Khalifa and the Dubai Mall. “We are delighted at the excellent progress we're seeing with our first location in the Middle East,” said CEO, YOTEL, Hubert Viriot. “Dubai is
10 March 2016
ttgmena.com
NEWS
New icon to grace Doha Hilton Worldwide has revealed that
ing a grand ballroom for special events;
truly international destination, in line
its Conrad Hotels & Resorts brand will
luxurious spa and fitness facilities; an
with Qatar’s 2030 Vision.”
make its way to Qatar in early 2019,
outdoor swimming pool; and seven
following the inking of a management
restaurants and bars.
agreement with Assets Real Estate Development Company. Boasting 295 guest rooms and 30
Vice president of development, Middle East and North Africa, Hilton
The rise of mobile
Worldwide, Carlos Khneisser remarked:
suites, Conrad Doha will stand in a
“Momentum for growth in Qatar’s hos-
fast-developing business area of the
pitality offering continues at a strong
city. The upscale property will feature
rate, owing to the significant focus
almost 1,000m2 of event space, includ-
being put on the country’s future as a
Looking forward to grow-
is important, he stated.
ing Travelport’s footprint
“We also offer upsale op-
across MENA, the compa-
tions, and this gives the
ny’s regional director – Mid-
consumer exactly what
dle East and South Asia,
they want, allowing the air-
Matthew Powell spoke ex-
lines and travel agents to
clusively to TTG about the
increase revenue.”
company’s current focuses
becoming increasingly
of mobile technology in the
important for travellers in
Middle East.
the MENA region, Powell
“We are focusing on
pointed out that 2016 has
solidifying Smartpoint and
been a tough year so far,
Rich Content and Brand-
however, there is still room
ing; there’s a lot of focus
for growth.
around that. Smartpoint
“The key trend in this
has a very user-friendly
part of the world is re-
functionality and we have
searching travel on mobile
signed over 150 airlines to
devices,” said Powell,
Rich Content and Branding.
adding that this was the
This allows airlines to give
motivation behind the
personalised services to
acquisition of MTT, which
travellers.”
is focused on building
According to Powell,
GSA is a layer of fat. But, travel agents like it slim and trim.
With mobile technology
as well as the importance
airlines are really seeing the value of the service
mobile apps for the travel industry. “It’s key for us to posi-
and communicating that to
tion MTT in this part of the
the end consumer, which
world,” Powell concluded.
There are better options than allowing a GSA to swallow your margins. In a highly competitive environment it makes sense to keep the layers of fat to the minimum. Think roomsXML. It's sharp pricing and industry-setting standards of service give the travel agents the room to play as per market dynamics. roomsXML – making travel agents more profitable.
A king arrives Marking the start of a new era, Louis Hotels recently celebrated the opening of The King Jason Protaras hotel in Cyprus, which guarantees bespoke services and attention to detail. Previously known as King Alkinoos, the luxuriously designed hotel is set on Fig Tree Bay – one of the island’s
The accommodation specialist. Exclusively for the travel trade.
12 June 2016
most coveted beaches. The King Jason Protaras is home to 88 deluxe studios and one-bedroom suites, as well as two lounges, two restaurants, two infinity pools, a hydro-massage pool and a luxurious spa with a treatment room, sauna, steam bath and gym.
ttgmena.com
INTERVIEW
NEW KID IN TOWN
Having recently opened Jamie’s Italian in Cyprus’ capital, Nicosia, British celebrity chef, restaurateur and healthy eating activist, Jamie Oliver speaks to Natalie Hami about the new restaurant and the importance of tackling global obesity
TTG: Are there any plans in the works to open in other cities on the island? I don’t think so, at this point. But watch this space.
TTG: Being an avid campaigner for healthier eating, how hard is it to change the mentality of those who have been eating a particular way all their lives? And how do you deal with the negative
TTG: Why have you picked Cyprus, and more
to show off some of the local produce in the restaurant
specifically Nicosia, to open a Jamie’s Italian
specials. Of course, you’ll have some great Italian
restaurant?
restaurants in Nicosia, but I think we’ll be bringing dishes
Well the negative comments seem to be getting fewer
you’ve never tried before with great style. Our antipasti
and fewer as more and more people realise that the
I think the great thing about Jamie’s Italian is that it can
planks are loved all over the world, our fresh pasta dishes
campaign is very sensible, especially if we’re going to
pretty much work anywhere. Wherever you are in the
always raise a smile and we aim to make every dish
solve the global obesity crisis which is getting worse
world, you’re going to love great food and great service,
special.
and worse. In terms of whether it’s hard, yes of course
comments you might receive?
it’s hard, but I also think that in general if you explain
and that’s what Jamie’s Italian offers. When we opened in Moscow, for example, I knew we were going to do well,
TTG: How did the concept of the restaurant come
to people that making a few simple life changes can
and even when we opened in Delhi last year. Cyprus is a
about and what makes it successful across so many
radically affect their health and their family’s health
beautiful country and Nicosia is a great, historic city and
different destinations worldwide?
then the reaction is usually positive.
It was an idea that I originally had with my mentor and
TTG: Which project of yours is closest to your heart?
we believe we can bring food for the local people to be proud of.
best friend, Gennaro Contaldo many years ago. He was
TTG: What do you feel a Jamie’s Italian restaurant
looking tired one day and I said to him, “Gennaro, one
It’s impossible to say. I love Fifteen restaurant and I
will bring to the island’s food scene? What are some
day you and I will own a little Italian restaurant and it’ll
love the Ministry of Food Centres around the world.
of the flavourful dishes we can expect?
be rustic and simple and beautiful and you’ll never have
The restaurants are all amazing. I’m really into the
to work hard again.” Of course, Gennaro now spends his
Super Food book at the moment. We’ve got a new
As I say, it’s all about great food using the freshest
time visiting all the Jamie’s Italians to support the head
Cookery School opening in London soon. There’s just
ingredients and making sure that the chefs get the chance
chefs and he’s working harder than ever, but he loves it.
so much to choose from!
14 June 2016
ttgmena.com
SUMMER PROMOTIONS
With summer now in full swing, TTG uncovers the most tempting seasonal promotions within the region and beyond.
ng rmi a h C desert escape Temptation in Thailand Two of Outrigger Resorts’ stunning hotels in Phuket, Thailand have introduced dedicated summer promotions for the Middle East market, available for travel between May and October 31, 2016. At an attractive price per night, guests can revel in a Double Deluxe Lagoon room at the beachfront Outrigger Laguna Phuket Beach Resort, which is offering a shopping
Abu Dhabi bound
hali Rub Al K ge of the d e e r, e th rt n o Qua Standing i’s Empty -forbu Dhab A its value in d e rt il e e v n Des u s a a Hotel h r. Tilal Liw ings offe two mer Sav m u family of S a y r e n fo e c mo ri p ears ordable low six y At an aff ildren be h c o des lu tw c d deal in adults an Savings r e t Al a m t m s u breakfa t old, the S e ff e u b oak in th mentary sts can s e a compli ir u G th t. n lax in e estaura pool or re d in Badiya R e , ll e o il h tr eanw ture con ry WiFi. M ta tempera rt n e e s m e li d e h comp head to th room wit itors can is d kite v n , a g g in in board d the morn n a s vities , g onal acti ti rt cyclin a e s re e c d r re fo ety of ith a vari flying, w e hotel. th t for GCC/ ilable a a v a o vailable ls a a is mber s g in Sav ntil Septe u ts n e Summer id d res ceive a onals an r it will re UAE nati fo g n ts. ti p ose o &B outle hotel’s F 15, and th e th t a ge off percenta
Abu Dhabi’s brand new apartment resort, Al Seef Resort & Spa by Andalus, is inviting staycationers to make the most of its irresistible Stay 3, Pay 2 offer for the entire summer season for stays until August 31, 2016. The charming apartment resort boasts four outdoor swimming pools, a large Jacuzzi and a European-style boulevard, Mamsha Al Seef by Andalus, which comprises a selection of international dining and retail options within the compound. The resort is directly connected to a family-friendly shopping mall – Al Seef Village Mall – offering a ladies-only fitness centre, Funville for kids and teens, in addition to more dining options.
Summer in the city Valid until August 2016, Dubai’s Em irates Grand Hotel has shed light on an ex citing summer room pa ckage. Those booking a minimum two-nig ht stay will avail a special room package. Bo as ting modern Arabic de cor, the hotel, wh ich is centrally located , makes for the ide al choice for a busin ess trip or family ho liday. The summer prom otion grants gues ts a generous discoun t on food as well as a spa voucher and access to the hote l’s private pool. The hotel boasts 430 rooms compr ising deluxe, one-bedr oom, one-bedroo m premium and twobedroom units wi th spectacular views of the city.
package with daily buffet breakfast for two, WiFi and a return fullday shuttle service on Saturdays, Tuesdays and Thursdays to the Premium Outlet and Central Festival Shopping malls. Meanwhile, Outrigger Laguna Phuket Resort and Villas is offering accommodation for two people in a one-bedroom suite at a special price. The offer includes daily full buffet breakfast, in-room WiFi, on-demand shuttle transfers to Bang Tao beach as well as welcome drinks and cold towels on arrival.
16
Memora in Istan ble Ramadan bul
Raffles Is tanbul is inviting th observing ose the Holy M onth to m the most ake of its spe cial Rama The luxury d a n offer. property is promoti extremely ng attractive rates for booking a those minimum o f three nig between hts June 6 an d July 4, combinin 2016, g a variety of room a types and nd suite Suhoor a n d Iftar dinn well as sp ers, as ecial Ram adan ame nities.
Daily in-r oom Suh oor is ava for guests ilable to enjoy in the priva their room cy of in the earl y hours, w the open hile buffet Ifta r will be a celebratio true n to brea k the fast Restaura at Rocca nt. Upon con cluding th eir Iftar, g can make uests the most of the ne Lounge o w Shisha n the terr ace of Rocca Re staurant.
ibar
DESTINATION JORDAN
age of adventure
With a unified front, stakeholders in Jordan’s travel sector are working to build the destination’s profile. Panayiotis Markides reports
popular destination for centuries,
welcomed that year, according to sta-
witnessed a decline in tourism for the past few years but
Jordan boasts everything from exqui-
tistics provided by Jordan’s Ministry of
has acted to reverse the situation.”
site natural and cultural assets, to an
Tourism and Antiquities. According to
Thus, Jordan’s private and government sectors are en-
attractive business proposition and a
WTTC, Jordan is predicted to welcome
suring the destination is placed on travellers’ itineraries in
an estimated 3.9 million international
the capacity that it merits, as TTG discovered.
well-known medical tourism industry. As such, its tourism industry has built itself to capitalise on this: according to the World Travel
visitors in 2016. The respect that the tourism industry
A little bit of everything
& Tourism Council (WTTC) report, Travel & Tour-
has for Jordan is juxtaposed by the
ism Economic Impact 2016 – Jordan, the travel
regional instability beyond its borders
and tourism sector provided a total contribution
that has blighted its arrivals, despite its
Giving an overview of the destination was director of
to Jordan’s GDP of $7,599 million, or 20 per
impeccable safety record.
sales and marketing, InterContinental Jordan, Ali Obeidat
cent of the destination’s GDP.
Speaking exclusively to TTG, chair-
who told TTG: “Jordan was affected by the surround-
The report also revealed Jordan earned $5,011
man, Jordan Hotel Association, Michael
ing countries that are facing political unrest, however, we
million in visitor exports in 2015. This was gained
Nazzal remarked: “Jordan, the oasis of
are a safe country and we have a positive and clear vision
from 3.8 million foreign visitors to the Kingdom
tranquillity in a turbulent region, has
towards our country. Jordan Tourism Board (JTB) and the
18 June 2016
ttgmena.com
DESTINATION JORDAN Ministry of Tourism are trying to implement
zhou as Royal Jordanian has sought to expand its network. Earlier
the new marketing strategy to improve and
this year, the carrier also signed a codeshare with Spanish low-cost
increase the number of tourists to the
carrier (LCC) Vueling to connect with the Spanish carrier’s network
destination.”
via its Rome and Barcelona hubs. Access to Rome also recently
Area general manager – Jordan and general manager, Sheraton Amman Al Nabil Hotel, Iva Trifonov agreed, telling TTG: “Jordan remains a safe destination for travellers from different parts of the world, in addition to travellers coming from the GCC looking for a destination with a similar cultural background.” To this end, Jordan holds appeal across a number of segments, from the dominant lei-
We are a safe country and we have a positive and clear vision towards our country.
sure segment to the business segment,
increased its frequency to Queen Alia International Airport (QAIA). QAIA reported 1,639,519 passengers arriving in Q1 of 2016, an increase of 8.5 per cent in year-to-date passenger traffic. On the ground, Nazzal informed TTG that tourism investments in Jordan have been going strong and an additional 20 per cent more rooms are under construction. “New developments included properties managed by Jumeirah, Rotana, Fairmont, The St. Regis, W, Trifonov shed some light on Starwood’s expansion plans to TTG:
Referring to the segments catered to at the
“For us at Starwood Hotels and Resorts, we are gearing up towards
property, Obeidat noted that InterContinental tions due to Amman’s business clout: “Amman
five direct flights weekly. Additionally, Turkish LCC Pegasus Airlines
Hilton and others.”
centred in Amman.
Jordan welcomes travellers from all destina-
improved as Alitalia recently returned to the destination offering
opening four new hotels in Jordan within these two years to acmore popular as a destination for FITs.” Adventure travel requires a range of fun
commodate the new demand being created.” The properties in Starwood’s pipeline include W Amman (March 2017), The Westin
is a corporate hub due to being secure and
and adrenaline-fuelled activities, and Nazzal
Saraya Aqaba (June 2017), The St. Regis Amman (June 2017) and Al
safe for all business travellers. We have estab-
highlighted some of these: “Several activi-
Manara, A Luxury Collection Hotel, Saraya Aqaba (July 2017). Also
lished a great corporate environment for our
ties have recently taken place such as the
in Aqaba, a Hyatt Regency was recently signed for in the Ayla Oasis
business travellers.”
Red Bull race, the Jordan Riders and the
Development.
“Looking into the leisure side of the busi-
Jordan Rally, and many more activities, fes-
ness, Americans and Europeans are and will
tivals and events are planned during Rama-
tion is witnessing: “New hotels are being constructed, while some
still be our feeder markets,” he added.
dan and the summer months.”
archaeological sites are being conserved and others are being exca-
Relaying to TTG what other markets are being targeted, Nazzal noted that JTB is turning its attention to the region to attract
Shaqdeeh also provided insight on the developments the destina-
vated to discover new scopes of history and archaeology.
Building success
“The Ministry of Tourism also worked on facilitating the entry visa regulations for visitors to Jordan, whether they be groups or individuals, coming to Jordan individually or through a tour operator. Meet-
the GCC market. “The regional markets are growing as a feeder market to Jordan and
Already successful with the European, US
ings are taking place with other exotic countries to promote Jordan.
campaigns are underway in the GCC countries
and GCC markets, Jordan has been casting
The public and private sectors are committed to promoting Jordan
to focus attention on Jordan and its offering.
its net wider to welcome new travellers.
as a stand-alone destination in addition to being a multi-country
This campaign was launched during the ATM
This has come in the form of air agree-
tourist destination,” he concluded.
under the title ‘Yes it’s Jordan'. The campaign
ments from national carrier Royal Jordanian
will promote Jordan on billboards, in shop-
and a number of other airlines. Since the
Filled with archaeological and cultural wonders, Jordan
ping malls and on TV as well as radio stations
end of 2015, the Kingdom has welcomed
continues to take the right steps to ensure its tourism
throughout the region.”
flights from Ankara, Jakarta and Guang-
segment moves forward.
Indeed, according to research undertaken by travel data platform Sojern, Jordan is expected to see travellers from the US as its top feeder market, followed by the UAE, the UK, Germany and France for the months of May 2016 – September 2016. WTTC’s data revealed that 86.7 per cent of inbound and domestic visitor spend comes from the leisure sector, pointing to the importance of the leisure sector and Jordan’s adeptness at catering to this. Trifonov of Sheraton Amman Al Nabil Hotel highlighted the destination’s shifting popularity in new travel segments: “Jordan is emerging as a destination for adventure travel, medical travel and of course cultural travel. We are currently working with related parties in the tourism sector to further strengthen Jordan’s position in the latest travel trends and creating new packages and opportunities which is attractive to various types of travellers.” With more focus on leisure travellers, operations manager, Abercrombie & Kent – Jordan, Salam Shaqdeeh agreed and informed TTG: “Adventure tourism has been picking up in Jordan for a while now. Visitors to Jordan see it in a different way other than the classical or biblical tours offered. Jordan is also becoming
19
UPDATE CENTRAL ASIA
Naturally diverse
awaited first hotel in Kazakhstan. We feel Meliá Hotels & Resorts is the right product and the right brand for this city, which will play a key role in the powerful growth of it.” Kazakhstan is also set to welcome a Sheraton Hotel in September this year, with the opening of Sheraton Aktobe Hotel, located in convenient proximity to museums, bazaars and shopping centres. The property will offer upscale accommodations, facilities and event venues. Also boosting the destination’s luxury hotel portfolio, the St. Regis brand is due to launch a new hotel in the capital city of Astana in March 2017. The St. Regis Astana and The Residences has ambitious plans to become the best address is the capital and will underscore Starwood Hotels and Resorts’ strategy to open the best hotels in emerging markets. Starwood is expanding its presence across the region with 11 new hotels expected to open by the end of 2017, including
After decades of shying away from the tourism limelight, Central Asia is now starting to take advantage of its wealth of national treasures, its off-the-beaten track appeal and its authentic culture. Emily Millett investigates
Sheraton Dushanbe in Tajikistan. Indeed, Kazakhstan is not alone in its development frenzy, with the government of Uzbekistan also planning to realise measures on developing hotel infrastructure in the country by 2020. According to the programme, Uzbekistan plans to build 50 hotels, 30 camp sites and 20 pansiyons by 2020, in a bid to develop both urban and rural areas and encourage the growth of
ot many people know of
Echoing this sentiment,
of the region’s tourism appeal is evident
agriculture tourism.
the allure and appeal of
advertisement and marketing
in the markets that travel to Central Asia,
Central Asia. However,
manager, InterContinental Almaty,
hotels in the region also see a significant
today, as the industry
Rinat Kurbanov told TTG: “The
portion of business coming from local
most popular emerging trends in the
and regional events such as the Winter
The hotel sector is not alone in its endeavour to
Kyrgyzstan, Tajikistan,
Kazakh tourism industry are business
Universiade in 2017 in Almaty and the
improve tourism infrastructure in Central Asia, with
Turkmenistan and Uzbekistan
travellers, eco tourism, extreme
major Expo 2017 event in Astana, which will
the aviation industry working hard to keep up the
have become affectionately
tourism, sport tourism, historical
attract visitors from all over of the world.
pace of development across the region. Leading the
known – starts to awaken to its
tourism, shopping and religious tours.”
“Both events create an opportunity to
pack, Air Astana has implemented a number of new
in the five ‘stans’ – as Kazakhstan,
SKY HIGH
exhibit that Kazakhstan has everything
innovations including plans to introduce broadband
and more, to break into the list of top
in-flight connectivity following an agreement
tourist destinations: not only a strategy,
recently signed with air transport IT provider,
While 2015 saw the exponential rise of
but a developing service sector and
Rockwell Collins. The national carrier is set to install
five million visitors and this is
experiential tourism, the travel trends
infrastructure, a safe environment and
the associated Inmarsat Global Xpress (GX) high
expected to grow to eight million
for 2016 are all about escapism to
visa-free regime for many countries
speed connectivity system on its fleet of Boeing 767
by 2024. And although the
off-the-beaten track destinations and
and upcoming international events,”
airliners commencing in September 2016 making
destination is home to vibrant
authenticity. Emerging destinations
Koukshinova told TTG.
it one of the world’s first airlines to go operational
industrial, commercial, and
such as the countries that make up the
incredible potential, tourism in the region is starting to see an upwards trajectory. In 2013, Kazakhstan received
Off-the-beaten track
business activity, Central Asia is
Central Asia region are extremely well
not forgetting its nomadic routes.
placed to take advantage of this trend,
“All parts of Central Asia are
with the GX system.
Modernisation and development
“As a customer orientated airline, Air Astana is always looking to improve the passenger experience
with far-flung spots and fledgling
Despite its allure as an off-the-beaten
on the ground and in the air,” said commercial
different with various cultural,
urban hubs of great interest and vast
track destination offering the increasingly
engineer manager, Air Astana, Andrey Gulev.
natural and historical differences,”
natural beauty.
rare element of authenticity, Central Asia
marketing communication
Using their own devices passengers will be able
is currently in a major expansion and
to surf the Internet, use various instant messenger
manager, The Ritz-Carlton,
the midst of both Europe and Asia, ”
development phase with a number of major
applications and check e-mails.
Almaty, Ayuna Koukshinova
said Koukshinova. “Kazakhstan is the
hotel groups looking to claim their stake in the region.
“Kazakhstan is a unique country in
Uzbekistan Airways has also been busy recently
told TTG. “For example, Almaty
fastest developing country in terms
has become more of a business
of business and modern culture. Its
destination rather than a tourist
wilderness and nature are the main
International Conference (AHIC), Meliá
additional flight to Seoul in Korea. In June this year
one. We see travellers from
attractions: the Charyn canyon and
Hotels International announced plans to
the national carrier of Uzbekistan is also planning to
CIS countries who would like to
the many mountain ranges and
open its first property in Kazakhstan in
begin new regular flights to Voronezh in the Russian
discover Kazakhstan in its natural
hunting are amazing. The mountains
2018. The 250-room Melia Almaty is set
Federation.
richness for themselves, but
surrounding Almaty are equipped with
to be a corporate and congress tourism
despite the beautiful landscapes
international-standard resorts and are
property in the country’s former capital
While Central Asia might still be considered
and ski resorts, there is still
very attractive for skiing in
and biggest city. Director of expansion,
an emerging destination on the global tourism
a larger number of business
the winter.”
Meliá Hotels International, Maria Zarraluqui
scene, the region is making huge efforts to
commented: “Meliá Almaty is our long-
enhance its product.
travellers.”
While the off-the-beaten track angle
At the recently concluded Arabian Hotels
20 June 2016
ttgmena.com
with an additional flight launched from Tashkent to New York via Riga four times a week and an
ON LOCATION SEYCHELLES ell known the world over for its picture perfect images of turquoise waters and white sand beaches, the Seychelles has long been a main stay on the travel and tourism scene. And today, as the destination records ever more successful arrival figures according to the Ministry of Tourism and Culture, the sector continues on its popularity incline, with new routes and increased accessibility across the board. Commenting on the steady growth of the industry, general manager, Acajou Beach Resort, Joanise Doway told TTG: “What’s really
GREEN PARADISE
encouraging is that the destination seems to be achieving more visibility, and the frequency of flight connections overall, along with the variety of incoming flights from different sectors, allow travellers more options than ever before to make it easy to reach Seychelles.”
Broadening Horizons While Seychelles has long been considered a luxurious or aspirational destination for high-networth travellers, today the industry is widening its pool of target markets to include a new influx of travellers looking for value-for-money. “The main trend we are seeing is the demand for value-for-money,” owner, Bird Island Lodge,
Firmly established on the tourism map as a hotspot for high-end and aspirational travel, the Seychelles is branching out and welcoming new genres of travellers to its stunning shores. Emily Millett writes
Seychelles, Guy Savy told TTG. “Guests want the true authentic experience of being on an island in the Seychelles. This prompts us to continue our present formula which essentially involves offering a simple blend of nature and Seychellois hospitality at an affordable price.” Echoing this sentiment, Doway said: “There’s more variety in the type of tourist than there used to be, as the Seychelles is now seen as more accessible and not just for the super rich. This has helped us as our pricing offers great value while still providing a high standard.” And it’s not just this new breed of mid-range and lower budget travellers that are helping to broaden the tourism horizon in the Seychelles. This year, the travel industry is seeing a significant increase in travellers from new global markets as well. “The Seychelles’ core European markets still seem to be strong, but the emerging markets continue to grow and we’ve seen that in our hotel too, with more visitors from the UAE, India, China and other countries that haven’t typically had Seychelles on their radar before,” said Doway. “We seem to be on the radar now and that’s definitely a positive trend,” she added. While the destination’s popularity within the wedding and honeymoon sector remains strong, new niche markets such as family travellers are also showing a new interest in the destination, as public relations, branding and communications manager, Mason’s Group, Nicole St.Ange told TTG: “The Seychelles is predominantly a honeymoon destination, however, over the years there has been an increased flow of young families and retirees all wanting to see the beauty of the
tropical islands. The statistics all show
2016 we’re looking forward to further
the Sooty Tern Colony on Bird Island at
positive growth and the Seychelles
growth and also hope to increase
different periods of the year.”
continues to accommodate large numbers
awareness about our hotel, especially
from Europe but there is also expansion in
when it comes to our environmental
in environmentally aware travellers,
the Asian and Arabic markets.”
contributions. We’re embarking on the
is a growing interest in authenticity –
process of achieving the Seychelles
something which can often be difficult
increasingly widened markets feeding
Sustainable Tourism Label as well as
to achieve in a destination where a hotel
the Seychelles, is the general travelling
some other international certifications.
might be the only building on an island.
public’s increased awareness for nature
Our environmental credentials are
According to Savy, one reason for the
and environmental consciousness.
Working hand-in-hand with the rise
“Eco tourism is a growing trend
something that we’re trying to really
as guests are more conscious of the
spread the word about, because
importance of having the least impact on
of tourists visiting Seychelles tend to be
nowadays travellers are looking for
the environment. As a result, Constance
honeymooners or repeaters but we are
responsible accommodation choices, and
Lémuria Seychelles which was certified
also getting a lot of first time visitors
with the sun powering half our hotel’s
Green Globe in 2014, aims to go even
as we extend our marketing efforts,
electricity consumption and a number of
more responsible. We’ll go greener
particularly to emerging markets. Most
other green initiatives, our guests can be
and more local by promoting even
of the tourists tend to be Europeans,
reassured about that when they stay
more regionally-sourced food and the
who are generally discerning travellers,
with us.”
indigenous culture,” Legac told TTG.
“From what we are seeing, the majority
especially where nature is concerned, and
Taking full advantage of the
“Denis Private Island remains a
nature is a major pull factor for tourists to
destination’s intrinsic allure amongst
favoured choice in the destination due
the Seychelles.”
travellers with a penchant for nature
to its unique concept of the island being
and the environment, Bird Island Lodge,
almost self-sustainable by having its own
Seychelles is currently carrying out a trial
farm. Travel trends show that people are
Environmental conscience
run of a webcam which will overlook the
in search of unprocessed and natural
As a destination that heavily relies on its
resort’s renowned colony of Sooty Tern
living, so to embody this on a private
inherent natural beauty to attract visitors,
birds.
island is highly sought after,” he added.
the Seychelles has recently started
“We would like our past guests and
to take a more proactive approach to
those who have not yet visited the island
Bestowed with an unparalleled natural
sustainability and eco-friendly travel,
but would like to, to have the opportunity
beauty, the Indian Ocean archipelago
with certain hotels such as Acajou Beach
to be more closely ‘connected’ to
of islands that make up the Seychelles
Resort leading the pack.
wildlife,” explained Savy. “By setting up
continues to welcome new markets
the webcam, people from all over the
and encourage a more environmentally
world will get to see what is happening at
conscious means of travel.
Speaking to TTG about the hotel’s sustainability ambitions, Doway said: “In
22 June 2016
ttgmena.com
ON LOCATION SEYCHELLES
INSPIRING boutique concepts Establishing a new category of boutique accommodation in the Seychelles, Mason’s Group recently opened the doors to the brand new Carana Beach Hotel. Commenting on the new opening, public relations, branding and communications manager, Mason’s Group, Nicole St. Ange
Family-friendly touch
Awarding excellence
As the opening of Six Senses Zil Pasyon draws ever closer, the hotel’s sales, marketing and communications manager, Jennifer Delord talks to TTG about the hotel’s plans and ambitions
said: This is a four-star boutique hotel which has so far been very well received by
TTG: When is the hotel
East is little and the destination is very safe). At
the market.”
set to open?
Six Senses Zil Pasyon, Trouloulou Kids Villa will be
We are scheduled to
hosting kids from four to 12 and offer a personal-
Rewarding excellence across all
overlooking one of Mahé’s most
open this autumn 2016 –
ised schedule according to the needs of each fam-
sectors of the tourism industry
picturesque beaches.
reservations open from
ily. We will adapt the opening hours to the needs
since its establishment in 1993,
October 1 onwards with
of the parents, for instance at dinner time, we will
World Travel Awards has bestowed
and 12 special Oceanfront Pool Suites, the
a special opening offer
organise movie night for the kids so that the par-
Constance Hotels and Resorts with
hotel also offers a number of dining options
of Stay five, Pay three
ents can enjoy a romantic dinner. A dedicated and
a collection of accolades in the Indian
with a menu concept inspired by the hotel's
(cumulative) running till
comprehensive kids menu will also be available.
Ocean Winners 2016 category.
family-owned farm. Guests can also indulge
December 21. TTG: What types of tourist are currently visiting and
named Constance Ephelia Seychelles
The boutique hotel offers 40 chalets
Complementing the 28 Oceanfront Suites
in a therapeutic treatment at the spa, relax
The World Travel Awards 2016
on the deck or head out for a tailor made
TTG: What trends are
where are they from?
the Indian Ocean’s Leading Green
Seychelles island-hopping itinerary to the
you noticing within the
Honeymooners remain the main clientele for
Resort and Leading Family Resort,
group’s other properties on Denis Private
tourism industry?
Seychelles. It’s relaxing, natural and peaceful en-
while the Seychelles’ Leading Hotel
Island or Indian Ocean Lodge on Praslin.
Seychelles is more and
vironment is ideal for couples. Mainly from Europe
award went to Constance Lemuria.
more popular for families
(France, Germany, the UK, Italy, Russia), the Middle
(the time difference with
East, and the Asian market is growing (Chinese and
of the award-winning property,
Europe and the Middle
Japanese).
general manager, Constance
Speaking to TTG about the future
Lemuria Seychelles, Bruno Legac said: “Constance Lémuria Seychelles needed a pause to better embrace the future. The hotel will undergo a lifting as of August 22 and will show its rejuvenated features in
According to the Seychelles Ministry of Tourism and Culture, some 73,262 visitors arrived in the destination during the first quarter of 2016, representing an 11 per cent increase in visitor arrivals compared to the first quarter of 2015. The statistics reveal that the six leading markets for the first three months of 2016 were France with 11,631 visitors; Germany with 8,736 visitors; China with 5,212 visitors; the UAE with 4,950 visitors; Italy with 4,897 visitors; and the UK and Ireland with 4,077 visitors. The average length of stay was 10.1 nights, and 93 per cent of the visitors were on holiday, while estimated tourism earnings for the first quarter show an increase of 37 per cent compared to the first quarter of last year.
November 2016. “We will create a fresh atmosphere, while keeping the key points that made the reputation (unique site and architecture, impeccable service,
Recording annual profitability
warm hospitality) of the hotel. The new identity of Constance Lémuria Seychelles, designed by Marc Hertrich, will be a succession of contemporary ambiences, revealing
ir Seychelles recently
end of 2015. Despite this increase, the airline’s seat
reported its fourth
load factor rose by six percentage points from 60 per
year of profitability in a row, with net profits of $2.1
cent in 2014 to 66 per cent in 2015. CEO, Air Seychelles, Roy Kinnear said: “We are
luxury without ostentation.” According to Legac, the renovation will be complemented by a series of new innovations, including upgraded
million in 2015, on revenues of
proud to have been able to deliver on our mandate,
services, new amenities and a deep
$105.4 million.
which was to achieve strong growth, to become the
refurbishment of all the restaurants
region’s leading carrier and, most importantly, to do
and bars.
These financial statements also reflect growth in
so as a commercially viable and profitable enterprise,
passenger traffic, with a
while remaining one of the key drivers of economic
total of 522,873 passengers
growth in Seychelles. The profit we have delivered
travelling with the airline in
in 2015 is, above all, a great sign for the future. We
2015, marking a 22 per cent
have the right foundations in place
rise compared to 2014.
going forward.”
Air Seychelles’ passenger
Since July 2015 the airline has undertaken a
carrying capacity, measured
number of initiatives including the addition of new
in Available Seat Kilometres
aircraft, tapping into new markets, growing the
(ASKs), increased by seven
number of frequencies in its regional network and
per cent to 1.7 billion by the
expanding its codeshare destinations. June 2016
ttgmena.com
23
SPOTLIGHT MALAYSIA
open in 2017, as will the Four Seasons Place at the KLCC and also The Jumercluding 23 rides and live shows, while the second phase will consist of a hotel and serviced apartment suites.”
perfectly composed
Another development which is sure
Yet another focus for this versatile and colourful country is medical tourism, an industry which continues to ac-
to appeal to family travellers and
celerate and grow. According to general
shopaholics is the A’Famosa Outlet in
manager, Le Meridien Kuala Lumpur,
Malacca, which celebrated its grand
Harvey Thompson, Malaysia’s medical
opening in January of this year.
tourism portfolio is rising in popularity
“The Outlet, set in an open air mall,
A harmony of natural beauty and man-made wonders, Malaysia beckons to the MENA market, and is at the ready to cater to its every need. Tatiana Tsierkezou explores
iah Hotel KL, listed to open in 2021.”
due to its value for money.
offers over 80 fashion, sport, acces-
Reiterating this was managing direc-
sory, bag and shoe brands. Since its
tor, Southeast Asia, Preferred Hotels &
soft opening on November 28, 2015,
Resorts, Josephine Lim who told TTG:
the attraction has received more than
“One of the key initiatives that Malaysia
600,000 visitors,” Taib added.
is focusing on is medical tourism.
Referring to the country’s stance
According to the Malaysian Health-
on family tourism was Gubiana of
care Travel Council, Malaysia attracted
Aloft Kuala Lumpur Sentral, who
about 880,000 medical tourists in
explained that Malaysia is fast be-
2014. More measures will be introduced
coming the theme park capital of
in the 2016 budget to promote medical
or the second year in a row, Malaysia has maintained its position as the world’s most
Southeast Asia, with 16 theme parks
tourism which has been a significant
popular destination in the MasterCard-CrescentRating Global Muslim Travel Index
and water parks dotted around the
contributor to the country’s GDP. Ma-
(GMTI) 2016, and for good reason.
country and 10 more in the pipeline
laysia hopes to attract more patients
for the coming years.
from the Middle East and Gulf regions
With a vibrancy that can charm the socks off each and every visitor, the Southeast Asian destination represents the perfect option for Muslim travellers with its abundance of at-
“Tourism is on the rise where
with their competitive pricing for world-
tractions, hospitality, connectivity to the region, delectable halal cuisine and value for money –
international and local corporations
class medical services and the conveni-
something that is of absolute importance with the rise of the price-conscious MENA traveller.
have been working together on a
ence it offers to Muslim patients.”
host of ambitious new projects with
Explaining the charm of the country was general manager, Aloft Kuala Lumpur Sentral,
Meanwhile, as all of these develop-
Gregory Gubiani: “The destination is very much a top-mind-destination with a list of USPs
an emphasis on family-friendly at-
ments unfold in Malaysia, the coun-
such as value for money; the best of Asia in one destination; its well-developed infrastructure;
tractions. The planet’s first Twentieth
try’s Ministry of Tourism and Culture
the great diversity of culture and attractions; modern transport and communications; as well
Century Fox World is set to open at
is boosting its promotional activities
as the safety of the destination.”
Resorts World Genting late next year,
abroad, according to Kumar of Grand
General manager, Mandarin Oriental Kuala Lumpur, Frank Stocek additionally explained
with about 25 rides and attractions.
Hyatt Kuala Lumpur.
that although 60 per cent of the population is Muslim, Malaysia is considered a progressive
Meanwhile, video game giant Ubisoft
Muslim country due to the citizens’ ability to live harmoniously within a multi-cultural society.
is planning to open a park in Kuala
planned across the globe next year. One
“Generations of warm and friendly people with mutual respect for different traditions and
Lumpur by 2020. There’s also the
of the initiatives implemented includes
Eco Marine Theme Park in Malacca,
partnerships with international airlines
the Ocean Quest Marine Theme Park
including Etihad Airways, Qatar Airways
tant manager – sales and marketing and rooms, Grand Hyatt Kuala Lumpur, Parveen Kumar:
and Ocean Splash Water Park at
and Singapore Airlines for further pro-
“Malaysia offers a rich cultural heritage with a myriad of attractions, lush rainforests, tower-
Desaru Johor, Langkawi Eco Theme
motional activities in the hope of bring-
ing skyscrapers, tropical islands, adventure activities, shopping and social avenues.”
Park on Langkawi Island, and Splash
ing in more tourists especially from the
Park at Port Dickson.”
US, Europe and the Middle East. Simi-
cultures have created a distinct interactive environment,” Stocek added. Agreeing that Malaysia makes for the ideal option for a MENA traveller was executive assis-
Kumar explained that from a tourism point of view, Malaysia has a strong appeal to Muslim
However, the country is not only
travellers due to its cultural alignments and the fact that halal food is readily available.
“More than 480 activities are
larly, the recently announced codeshare
focusing on developing its attractions
partnership between Malaysia Airlines
CLEAR FOCUS
according to Gubiana, who shared
and Emirates Airline is likely to expand
Aiming to embrace 30.5 million tourists in 2016 and 36 million tourists by 2020, Malaysia is
that Malaysia is currently home to
opportunities for overseas travellers to
ever-focusing on refining, developing and diversifying its product.
4,072 hotels with 262,021 rooms.
explore more of Malaysia in the future.”
Speaking exclusively to TTG was director, Tourism Malaysia – Dubai, Mohamad Taib, who
“There are new luxury hotels
granted insight into these special developments, some of which have come about in order to
planned such as the St. Regis Kuala
In the know on how to cater to the
entice the family market. He shared that Malaysia's first animation theme park, Movie Anima-
Lumpur and the St. Regis Langkawi,
beck and call of any traveller, Malay-
tion Park Studios (MAPS), will begin operating this July in Ipoh.
both scheduled to open in 2016, while
sia will continue to sculpt and mold
the W Hotel in Jalan Ampang will
its industry to perfection.
“The first phase of the project will consist of the theme park with over 40 attractions, in-
24 June 2016
ttgmena.com
SPOTLIGHT MALAYSIA
Inspiring addition in Tanah Rata Malaysia’s picturesque Cameron
commercial establishments as well as retail and dining options,
Highlands are set to welcome a
alfresco cafes, daily sundry shops, souvenir shops and fresh
brand new addition by Avillion Hotel
produce marts. Avillion Hotel Group, a wholly-owned subsidiary of Reliance
Group, which is scheduled to open its doors in 2017. To be located in the town of Tanah
Pacific Bhd, operates a chain of beach resorts, hotels and spas, including: Avillion Port Dickson, Avillion Admiral Cove PD,
Rata, the four-star Avillion Cameron
Avillion Legacy Malacca, Avillion Layang Layang (Sabah) and a
Highlands will house 100 suites
Vi Spa and Avillion Private Collection.
made up of 55 studio and 45 twobedroom units. Due to boast modern amenities and contemporary-style interiors, the hotel’s suites will range from 31.4m2 to 86m2. The brand new Avillion Cameron Highlands will form part of the Cameron Fair mixed-use development, which comprises of
Brilliant expansion Kuala Lumpur Convention
Resurrection of a gem
Enticing MENA peaking to TTG, director, Tourism
The brand new extension is set to
Centre (KLCC), which
provide an additional 10,000m2 of flexible
Malaysia – Dubai, Mohamad Taib shared
celebrated a decade of
and multi-purpose space.
the tourism organisation’s strategy.
operations last year, is
“[This] means more room to
ever working to keep its
comfortably accommodate larger
product fresh, and as such
international association meetings as well
is undergoing various
as concurrent events, and the opportunity
is always collaborating with its trade partners
enhancements, according
for many current clients to grow their
to promote new and exciting developments and
to general manager, KLCC,
activities and events significantly,”
Following an extensive facelift and re-
Alan Pryor.
Pryor added.
imagination, the highly luxurious The Ritz-
Speaking to TTG
“The GCC market has recently shown a great interest for tourists to travel to Malaysia.” Taib explained that Tourism Malaysia – Dubai
The mixed-use commercial development
attractions for holidaymakers. Adding to this, the tourism body regards
Carlton, Kuala Lumpur recently re-launched in
familiarisation trips and roadshows as
Malaysia.
great channels to deliver the country’s new
exclusively, he said:
will also comprise of a 45-storey tower
“Groundwork has started on
block, and and enlarged foyer areas on
our Lot 91 expansion with
levels 1 and 3 which directly connect to
design, while the hotel now comprises fresh and
completion scheduled for
the existing facility. Furthermore, it will
modern public areas and facilities.
2018, which will enhance
feature three levels of underground car
The luxury property has embraced The
the venue’s already world-
parking with 1,500 spaces, two levels of
Library, a brand new space that serves up
market needs have been extremely successful
class infrastructure and help
retail and food and beverage outlets, a sky
delicious cocktails and beverages. It has also
in encouraging tourists to not only visit Malaysia
attract more international
garden overlooking the KLCC park and
introduced Chef-on-Call, an option for corporate
but also to be a repeat traveller.”
events to Malaysia.”
a rooftop restaurant.
or private events.
New luxury dimension Marking a significant milestone,
The hotel’s 364 rooms now boast a new
destinations around the globe,
elevator access, an outdoor terrace with
and the debut in Kuala Lumpur
panoramic skyline views, a show kitchen,
truly marks an incredible
separate his-and-hers walk-in wardrobes as
milestone for our company.”
well as an en-suite massage room and gym.
He added: “The St. Regis Kuala Lumpur’s strategic
St. Regis Butler Service; six distinct F&B
debuted in Kuala Lumpur with the opening
location, tech-forward facilities,
outlets; 9,290m2 of event space; and more.
of The St. Regis Kuala Lumpur.
and sophisticated services
The brand new, upscale hotel forms development, and stands in Kuala Lumpur Sentral Precinct. Enthusing on the good news was global
from the MENA region. “The promotional campaigns that are being executed with airline partners to meet the
Guests to the hotel can enjoy the signature
St. Regis Hotels & Resorts has officially
part of ONE IFC, a premier mixed-use
happenings and boost visitor arrivals to Malaysia
will offer the finest guest experiences imaginable.” Granting brilliant views of the Malaysian capital, The St. Regis Kuala Lumpur is home to 208
brand leader, St. Regis Hotels & Resorts,
rooms, each boasting a walk
Jim Petrus: “The St. Regis brand is growing
in wardrobe. The hotel’s 371m2
in the most vibrant and sought-after
Royal Suite offers private
The debut in Kuala Lumpur truly marks an incredible milestone.
June 2016
ttgmena.com
25
AWARENESS MALTA
spreading the word With increased links to Malta and a mix of segments to rival that of any destination, chief marketing officer, Malta Tourism Authority, Carlo Micallef speaks to Natalie Hami about how Malta’s stakeholders are expertly working to entice tourists the whole year round
TTG: What tourism segments are you focusing on this year and why? Our capital city, Valletta, will be the European Cultural Capital in 2018, which understandably is being given a lot of attention and
TTG: Tell us about the recently-announced 'Tourism for All' initiative. How will it benefit both Malta and visitors?
being actively promoted. There are actually a lot of conservation and embellishment projects in an advanced stage at this time,
We feel very proud of this initiative as in itself it shows that the local
not only in Valletta and but also in other parts of the islands. This
tourism industry has matured and recognises the need to look at the
does not mean that we have set aside other segments, but we are
individual needs rather than the needs of the masses. This automatically
actually trying to take advantage of cross-marketing possibilities.
means an improved quality service, by creating the right environment
When we are targeting specific social groups, for example the
for people who may have mobility issues. This is in fact a quality step
senior traveller, we are also promoting various segments, whether
forward for many individuals, tourists and locals alike, for families with
it is culture, diving, English language learning, trekking or
small children, for senior citizens and any individual who for some reason
agro-tourism.
or another would benefit from a more accessible environment. The social
One could say that the Maltese islands represent a real
impact of such an improvement is wide and therefore the drive in this
Mediterranean cocktail, with a strong historical and cultural base
direction is very well welcomed and supported. This personal approach to
peppered with so many different ingredients that produce a
serve the needs of the individual visitor, however, also opens up a largely
unique experience that touches on the various individual tastes
untapped market which so far Malta may have been somewhat missing.
and interests of our esteemed guests. This encourages us to
[The ’Tourism for All’ initiative is a joint initiative by the Ministry for
move forward by retaining our focus and adapting to the various
Tourism and the Parliamentary Secretariat for Rights of Persons with
demands of the modern traveller.
Disability and Active Ageing]
26 June 2016
ttgmena.com
AWARENESS MALTA TTG: Please let us know of any projects underway in Malta at the moment, that are expected to boost tourism.
our heritage while producing a new accommodation product to a demanding visitor.
TTG: What’s your latest news?
We have gone a long way but success also brings challenging issues to light. The pressure on the infrastructure brought about a revamp of the road
The islands have enjoyed increasing tourism
network with a number of major projects underway.
numbers in the last years, up a further 5.4
There are significant improvements to the public
per cent in 2015 to almost 1.8 million (excluding
transport services as well. However, maybe a more
cruise passengers) which is an all time record. In
direct industry impact is the hotel bed capacity
the meantime, cruise traffic has also performed
which proved a major limitation even in the
well during the same year achieving an increase of
traditional shoulder months which have seen
27 per cent, surpassing the 600,000 mark. Figures
significant growth in numbers of tourists. The
for 2016 so far have once more exceeded those of
greatly improved year-round occupancy
last year, therefore we feel cautiously optimistic on the
levels in hotels and accommodation
eventual outcome of the current calendar year.
establishments as well as greater industry
What these numbers do not show is that the actual
profitability have induced hotels to
improvement was in the low/shoulder months of the year,
invest in additional bed capacity as well
therefore achieving a better tourism activity spread over
as to undergo major refurbishment
all the calendar months without adding more pressure on
works this winter. New hotels are
the more popular months. We achieved this by recognising
also moving into the market, the
the various motivations to attract different interests which are
latter being mostly boutique
not linked to the traditional sun/beach product, but rather to
hotels in the form of beautifully
segments such as history and culture, conference and incentives,
renovated old town houses
sports, city-trips, pilgrimage and weddings.
and palazzos with a lot of
Airline connectivity had and has played an important role in
character which we risked
attracting the tourist mix we have today. In fact, in 2015 we had almost
losing to the elements; a
100 routes linking Malta to 85 cities, mostly all year round, and 2016
perfect economic solution
is on the same level with some routes replacing others and frequencies
to sustain and protect
added on several successful connections.
news Eventful summer ahead
At the ready
Future plans litalia has signed a Memorandum of Understanding (MoU) with the board of directors of Air Malta and the government of Malta to complete a comprehensive due diligence with the possible intention of becoming a 49 per cent shareholder in the Maltese airline. Once the due diligence is complete, the boards of Alitalia and Air Malta will make a decision on whether to proceed with an undertaking. CEO, Alitalia, Cramer Ball said: “There
The Xara Palace Relais & Cha-
are strong cultural and commercial bonds
teaux in Mdina is kick starting the season with some exciting events,
With Malta boasting a
North American market.
guests and cater to their
between Italy and Malta, and this MoU is
according to the property’s
number of attributes for
The individual leisure trav-
every request, according
a first and important step, however we
operations manager, Matthew
any visitor, from sea to
eller is also a market that
to Woodward. “Our team
will only make a decision once we have
Caruana Smith.
sun, culture and gastron-
has potential and is on the
at the front desk is well
completed an exhaustive examination of a
increase.”
trained in advising guests
possible deal.
“The Infinitely Xara [brand] is
omy, general manager,
gearing up for summer and there-
Corinthia Palace Hotel
fore business is at a steady pace
and Spa Malta, David
With that in mind, Wood-
on the best locations on
“We are on track to become a profitable
ward explained that the
the island. We also offer
entity by 2017 and we need to look and plan for the future, which is why we have
already. In this regard our outlets
Woodward revealed to
destination has much to
a special programme al-
are in preparation for full opening
TTG the property’s current
offer, potentially attract-
lowing guests to explore
decided to look closely to see whether Air
hours and fantastic events from
focus.
ing special interest groups,
Malta behind closed doors.
Malta can fit into our strategic growth.
from which the hotel will
The Private Malta pro-
The future of the commercial aviation in-
also benefit.
gramme opens up private
dustry has to be one of consolidation, and
barbeque nights by the pool and
“We are focusing on
theme nights at Palazzo De Piro.”
heritage and culture and
The property will also be hosting Jazz nights at Palazzo De Piro.
are thus seeking special-
Corinthia Palace Hotel
homes and palazzos that
for us to prosper we must examine oppor-
ised tour operators, with
and Spa Malta is already
are normally closed off
tunities where we believe we can offer a
a particular focus on the
prepared to welcome
to visitors.”
wider reach for our customers.”
June 2016
ttgmena.com
27
ANALYSIS CAR RENTALS
options abound
Group general manager, Budget – UAE, Salim Damji
Major players in the MENA region’s flourishing car rentals arena report on the latest industry innovations, as Natalie Hami discovers
General manager – Dubai and the Northern Emirates, Thrifty Car Rental, Karunesh Arya
Senior commercial director – Middle East, Africa & Turkey, Hertz International, Sunita Gomes
TTG: What are the latest trends you’re aware of in
TTG: Tell us about your latest news and
TTG: What are the latest trends you’re aware of in
the car rentals industry of the MENA region?
developments, and any plans you have to enhance
the car rentals industry of the MENA region?
your product this year. The car rental industry is witnessing major
Renting a car gives customers from the MENA region
technological innovations and attracting new
Thrifty Car Rental has become the most widely
the freedom and flexibility when they travel, and in
segments of customers. Generally speaking, demand
networked rent a car service provider in the UAE
some parts of the world it is the only feasible way to
for car rentals is on the upswing. Fierce competition
with 52 rental locations that are likely to go up to 60
get around.
to attract the attention of the consumer has resulted
by the end of the year. Thrifty rent a car solutions is
in innovative strategies, adoption of multi-channel
now available on its new website and also mobile app
the MENA region include the US, Germany, France,
distribution through mobile apps and online bookings,
where customers can easily book a rental of their
Switzerland, Italy and the UAE. Family sized cars,
thus providing various new options to customers at
choice from their handheld smart device or desktop/
larger sedans or SUVs are the preference for leisure
their fingertips. In addition, car rental companies are
laptop. Innovative short-term rental products are being
travel especially for those travelling with children or
increasingly providing new add-ons to attract and
developed for the in-bound tourism and domestic
with a lot of luggage.
retain customers, such as 24-hour road assistance
market. Residents will have an added advantage of
service in case of breakdowns and emergencies,
tailor made long-term rental products too.
GPS navigation, low mileage vehicles, fleet choice,
The most popular destinations for customers from
Corporate monthly rentals are also popular in the region. A large number of expats who are on shortterm contracts or longer term work related stays tend
promotions, discounts, as well as offers and loyalty
TTG: What trends have you witnessed recently in
or opt for monthly rentals rather than purchase cars
programmes.
your sector?
outright.
TTG: How is the industry changing and how is your
The year 2015 was an interesting year in terms of
TTG: What do you believe is driving this industry
company changing with it?
shifting trends in the inflow of tourists with various
forward in the Middle East?
emirates sharing the growth in tourism, while Dubai We are experiencing a great change in consumer
continues to be the dominant location. We have also
As the car rental market has grown exponentially over
demographics for the car rental market. The
witnessed an increase in the length of rental for car
the past decade there is also with it better knowledge
contributing factors are: rising expectations of
rental hire business.
and understanding of how to rent and where to rent.
the customer; competitive market; technological
There are options now to reserve a rental in Arabic,
innovations; customer awareness; and a wide range of
TTG: What message would you like to convey to the
whether online or via our 24/7 Middle East Call Center
options.
travel trade industry?
or Travel Agent partner.
market share, we have enhanced our e-commerce
Thrifty is offering rental solutions for all kinds of
opened our corporate offices here in 2010 and
platforms by offering competitive rates and promos
mobility and business requirements and is encouraging
have aggressively expanded our GSA sales
on our web sales and apps. In addition to this, we have
visitors to align with Thrifty for their customer
representations through the region, aimed at boosting
strengthened our customer relationship management
requirements from one-day rental to long-term rental
outbound car rentals to key destinations around
and diversified our fleet.
solutions.
the world.
In order to tackle these challenges and grow our
Hertz has invested significantly in the region – we
28 June 2016
ttgmena.com
PEOPLE ON THE MOVE
appointment of Ali Obeidat as the new director of sales and marketing for InterContinental Jordan. Joining from IHG's Dead Sea resorts, Obeidat has acquired 14 years of experience from the world of hospitality, specifically from Jordan’s five-star properties in Amman, the Dead Sea and Aqaba.
Working her way up, Eleni Kaloyirou has been welcomed as the new CEO of Hermes Airports. Kaloyirou joined Hermes Airports in November 2014 as executive manager business control. She very recently assumed the position of chief financial officer. Kaloyirou has 30 years of work experience mainly in the airline industry.
General manager
Leading the team for the summer 2016 opening of Nikki Beach Resort and Spa Dubai is Alexander Schneider as the property’s general manager. Having been involved in pre-opening assignments previously, Schneider has a unique ability to work in the space between hotel operations, sales and marketing, and revenue management.
Marcus Sutton
Crowne Plaza Doha – The Business Park
has announced the
CEO
Nikki Beach Resort and Spa
Director of sales & marketing InterContinental Jordan
Alexander Schneider
Eleni Kaloyirou
Hermes Airports
InterContinental Jordan
Ali Obeidat
General manager
Marcus Sutton has been appointed as general manager of the 378-room Crowne Plaza Doha – The Business Park. Sutton brings close to 17 years of experience in the hospitality industry, working in London, Abu Dhabi, Jordan and Dubai. His most recent role before heading to Doha, was as the general manager of Crowne Plaza Abu Dhabi.
If you have recently been promoted or appointed key staff, please visit our website...
Taking up the position of
Gulf Air’s board of directors
general manager at the
has announced that Maher
Holiday Inn Abu Dhabi is
Salman Jabber Al Musallam
Robert Clark.
will take up the position of
Clark moved to the UAE in
CEO of the carrier.
2004, and among a host of
He joined Gulf Air as deputy
positions at various properties,
CEO and has been acting-
he was director of revenue for
CEO since December 2012.
Festival City properties. He joins from his role as resident manager of InterContinental Doha the City.
During his time with the airline, Al Musallam has spearheaded the national carrier’s 2013 restructuring strategy to deliver groundbreaking results.
30 June 2016
General manager
Building on the momentum of bringing the W brand to the UAE, W Dubai – Al Habtoor City has announced that Peter Katusak-Huzsvar will take the helm as general manager as it readies itself for a summer opening. His journey with the W brand began in the Middle East as director of operations for the opening of W Doha Hotel and Residences in Qatar.
ttgmena.com
Kosta Kourotsidis
Radisson Blu Hotel Dubai Downtown
CEO
W Dubai – Al Habtoor City
General manager
the opening of the IHG Dubai
Peter Katusak-Huzsvar
Maher Al Musallam
Gulf Air
Holiday Inn Abu Dhabi
Robert Clark
General manager Kosta Kourotsidis has joined Radisson Blu Hotel Dubai Downtown as its new general manager. Joining the Rezidor Hotel Group in March 2000, he has been part of several hotel operations in Europe before moving to the region where he opened new or managed existing properties in the MENA region. He is fluent in English, German and Greek.
SOCIAL HUB
Our Team General Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003
SOCIAL MEDIA HIGHLIGHTS: ATM 2016 This year’s edition of the Arabian Travel Market flew by for the TTG team. As always, it was a pleasure being at the show, meeting with old friends and new; attending informative press conferences; conducting one-to-one meetings and interviews; and of course, unwinding after a hard day’s work at incredible parties. Take a look at our ATM experience…
Media Reporter Panayiotis Markides PMarkides@ttgmena.com D: +357 24 803024 DIGITAL CONTENT CREATOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021
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Natalie Hami @TTGNatalie Great gift from @Schweizerhof_ BE :))) They're launching new Bulgari line of amenities #travel #ttot #Switzerland
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What a beautiful poster given to us by #QTA. This will definitely be going up in the office! @VisitQatar
What a party at @ArmaniHotelDXB! Pictured: @panttg @TTGMarina @TTGChristou @TTGNatalie and @ttgtat. #ATM2016 #Dubai
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Natalie Hami @TTGNatalie Visit us at stand HC0785 and pick up ur copies! #ttgmena #travel #atm
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